Q2 2024 Netflix Inc Earnings Call

Peters, and CFO Spence Neumann. As a reminder, we'll be making forward-looking statements, and actual results may vary.

Unknown Attendee: looking statements, and actual results may vary. We'll now take questions from the cell side community that have been submitted, and we'll begin with a set of questions on our Q2 results and our forecast. So the first question on our results comes from Doug Anmuth of JPMorgan. So Spence, Doug asks, can you provide some color on how churn is trending? And perhaps share some color on what drove revenue growth in the.

Speaker Change: We'll now take questions from the Cellsci community that have been submitted, and we'll begin with a set of questions on our Q2 results and our forecast.

Speaker Change: So, the first question on our results come from Doug Anmuth of JPMorgan. So, Spence, Doug asks, can you provide some color on how churn is trending and perhaps share some color on what drove revenue growth in the quarter?

Unknown Attendee: Sure. Thanks, Doug, and thanks, Spencer. We're pleased with our performance in Q2. There was strong performance across the board, good momentum across the business, strong revenue growth, member growth, and profit growth. In terms of that member growth and churn, I'd say that the kind of outsized paid net ads in the quarter was primarily driven by stronger acquisition, a little stronger than we expected, but also very healthy, continued healthy retention in the quarter, and that's across all regions. In terms of growth generally, there are probably three key factors that drove member growth.

Speaker Change: Thanks Doug and thanks Spencer. We're pleased with our performance in Q2. There was strong performance across the board, good momentum across the business, strong revenue growth, member growth, and profit growth.

Speaker Change: In terms of that member growth and churn, I'd say that the kind of outsized paid net ads in the quarter was

Speaker Change: primarily driven by a stronger acquisition, a little stronger than we expected, but also very healthy, continued healthy retention in the quarter, and that's across all regions.

Speaker Change: In terms of growth generally, there's probably three key factors that drove member growth. First, strong performance of our content slate, the wide variety of titles that delivered across genres and regions, and I'm sure we'll talk more about that.

Unknown Attendee: First, the strong performance of our content slate, the wide variety of titles that delivered across genres and regions, and I'm sure we'll talk more about that. Additionally, there was some positive impact from page sharing that continues. As we've said on recent calls, it's tougher and tougher to tease that out. We're clearly seeing healthy organic growth in the business, but we're also continuing to get better and better at translating improvements in our service into business value, including getting better and better at converting unpaid accounts.

Speaker Change: There was some positive impact from page sharing that continues, as we've said on recent calls. It's tougher and tougher to tease that out. We're clearly seeing healthy organic growth in the business, but we're also continuing to get better and better at it.

Speaker Change: Translating improvements in our service into business value, including getting better and better at converting unpaid accounts.

Unknown Attendee: And at least on the paid member front, we're probably also benefiting from that attractive entry point in terms of price point and feature set for our ads plan. So you put all that together, and it was a nice quarter for subscriber growth, but even more importantly, a nice quarter in terms of driving healthy revenue growth and healthy profit growth. So 17% reported revenue growth and margins that were up five percentage points year over year.

Speaker Change: And, at least on the paid member front, we're also probably benefiting from that attractive entry point in terms of price point and feature set for our ads plan. So, you put all that together and it was a nice quarter for subscriber growth, but even more importantly, a nice quarter in terms of driving healthy revenue growth and healthy profit growth. So, 17% reported revenue growth and margins that were up 5 percentage points year-over-year.

Unknown Attendee: Thanks, Spence. Doug also has a follow-up question on the results. We noted, or Netflix noted, that India was our number two and number three country in terms of paid net ads and percent revenue growth in the second quarter. Do you feel like you're hitting more of an inflection point in that market, or is that more about a very specific successful content slate in Q2?

Speaker Change: Thanks, Spence. Doug also has a follow-up question on the results. We noted, or Netflix noted, that India was

Speaker Change: are number two and number three country in terms of paid net ads and percent revenue growth in the second quarter. Do you feel like you're hitting more of an inflection point in that market? Or is that more about a very specific successful confidence slate in Q2?

Unknown Attendee: I think India's growth is a story that we see around the world playing out very similarly. So you look at the content; the product-market fit is what drives our ability to attract members and retain members and monetize with them as well. So I feel like what's going on in the quarter has been this ongoing build.

Speaker Change: I think India's growth is a story that we see around the world playing out very similarly. So you look at the content.

Speaker Change: The Product Market Fit is what drives our ability to attract members and retain members and unmonetized with them as well. So I feel like what's going on in the quarter has been this ongoing build. We had this great show on Monday. Sanjay Leela Bansali, SLB, is one of the most celebrated filmmakers in India, and he took on this incredibly ambitious

Unknown Attendee: We had this great show on Monday. Sanjay Leela Bansali, SLB, is one of the most celebrated filmmakers in India, and he took on this incredibly ambitious series and brought it to screen on Netflix, directed every episode, and it's our biggest drama series to date in India. So on top of that, our original films and our licensed films, those films in the pay TV window, immediately following theatrical, continue to thrill our members.

Speaker Change: series, and brought it to screen on Netflix, directed every episode, and it's our biggest drama series to date in India. So on top of that, our original films and our licensed films, those films in the pay TV window, they're immediately following theatrical, continue to thrill our members. So we pick them well, we program well, we improve the product market fit, we improve engagement, we grow members, we grow revenue. It's the same formula, I think, everywhere else, everywhere we go, and there's certainly plenty of room to grow in India as long as we keep thrilling our audiences there.

Unknown Attendee: So we pick them well, we program well, we improve the product-market fit, we improve engagement, we grow members, we grow revenue. It's the same formula, I think, everywhere else, everywhere we go, and there's certainly plenty of room to grow in India as long as we keep thrilling our audiences.

Unknown Attendee: Thank you, Ted. Our next question on the results relates to operating margin, and the question comes from Jessica Reeve-Ehrlich of Bank of America on behalf of Spence. How should we think about the pace of margin expansion going forward and the drivers of margin outperformance this year?

Speaker Change: Thank you, Ted. Our next question on the results relate to operating margin, and the question comes from Jessica Reeve-Ehrlich of Bank of America. For Spence, how should we think about the pace of margin expansion going forward and the drivers of the margin outperformance this year?

Spencer Adam Neumann: Well, thanks, Jessica. Well, you know, when we think about margin expansion, we're obviously pleased with how it's trending so far. You know, our focus kind of stepping back, our focus is to sustain healthy revenue growth and grow margins each year. You know, so we feel good about what we've been delivering.

Spencer Adam Neumann: Well, thanks, Jessica. Well, you know, when we think about margin expansion, we're obviously pleased with...

Spencer Adam Neumann: with how it's trending so far, you know, our focus, kind of stepping back, our focus is to sustain healthy revenue growth and grow margins each year.

Speaker Change: So we feel good about what we've been delivering. As you see in the letter, we're now targeting 26% full-year operating income margin. That's up from our prior guide of 25%, and it's up 5 percentage points year over year, assuming we kind of land there.

Spencer Adam Neumann: As you see in the letter, we're now targeting 26% full year operating income margin. That's up from our prior guide of 25%, and it's up five percentage points, year over year, assuming we kind of land there. But the amount of annual margin expansion, as we look forward, it could bounce around each year. We've talked about this in recent quarters, it could bounce around because of foreign exchange in a year where that moves or other business considerations. But we're committed to growing margins each year. And we see a lot of room to continue to grow profit margin and absolute profit dollars and do that over an extended period of time for years to come.

Speaker Change: But the amount of annual margin expansion, as we look forward, it could bounce around each year, and we've talked about this in recent quarters. It could bounce around because of foreign exchange in the year, where that moves, or other business considerations.

Speaker Change: but we're committed to grow margins each year, and we see a lot of room to continue to grow profit margin, absolute profit dollars, and do that over an extended period of time for years to come.

Spencer Adam Neumann: Thank you, Spence. Our next question comes from Stephen Cahill from Wells Fargo, and it's regarding free cash flow. So the question is, Netflix has raised its full-year revenue and margin outlook but did not change its free cash flow forecast of approximately $6 billion. Is this just a pull forward in cash content spend, or is there anything else that is impacting your free cash flow guidance?

Stephen Cahill: Thank you, Spence. Our next question comes from Stephen Cahill from Wells Fargo and it's regarding free cash flow.

Speaker Change: So the question is, Netflix has raised their full-year revenue and margin outlook, but did not change their free cash flow forecast of approximately $6 billion.

Speaker Change: Is this just a pull forward in cash content spend or is there anything else that is impacting your free cash flow guidance?

Spencer Adam Neumann: I'll tell you though, nothing else impacting it. We, you know, as we've noted, as you noted, we continue to expect approximately $6 billion of free cash flow for the year. There's always some uncertainty in terms of the timing of things like content spend, sometimes timing of taxes. So that kind of keeps us right now holding at approximately $6 billion, but no other read through beyond that.

Speaker Change: I'll tell you though, nothing else is impacting it, you know, as we've noted, as you noted, we continue to expect approximately $6 billion of free cash flow for the year. There's always some uncertainty in terms of timing of things like content spend, sometimes timing of taxes.

Speaker Change: So, that kind of keeps us right now holding at approximately $6 billion, but no other read-through beyond that.

Gregory K. Peters: Thank you, Spence. We have our quarterly question on page sharing next from John Hodulik of UBS, which I'll direct to Greg. The question is, do you still have upside from the page sharing initiative, and have you moved forward on mobile page sharing, and if so, how big of an opportunity is it?

Spencer Adam Neumann: Thank you, Spence.

Speaker Change: We have our quarterly question on page sharing next from John Hodulik of UBS, which I'll direct to Greg. The question is, do you still have upside from the page sharing initiative and have you moved forward on mobile page sharing? And if so, how big of an opportunity is this?

Gregory K. Peters: Yeah, Spencer already gave some commentary on this quarter's performance, but I'll talk about it more from a long-term perspective. And as we said, for a couple quarters now, we're at the point where we really operationalize pay sharing, so it's just a standard part of our product experience. And we think about the improvements there. And to be clear, we do still see some significant areas for improvement there. But we see those as part of all the opportunities; essentially, we have to improve the product experience.

Greg: Yeah, Spence already gave some commentary on this quarter's performance. I'll talk about it more from a long-term perspective. And as we said, for a couple quarters now, we're at the point where we really operationalize pay sharing. So it's just a standard part of our product experience.

Greg: And we think about the improvements there, and to be clear, we do see still some significant areas for improvement there. But we see those as part of all the opportunities, essentially, we have to improve the product experience.

Gregory K. Peters: So we're constantly prioritizing all those opportunities based on what we think is the expected value. And just to give you a sense of how wide that is, even things that we've been working on for over a decade, like our sign-up flows or the user experience that a consumer has when they want to sign up for Netflix. We have found multiple improvements just over the last couple of quarters in those flows, which have delivered material incremental revenue wins. So we're going to continue to look at all these opportunities.

Greg: So we're constantly prioritizing all those opportunities based on what we think is the expected value. And just to give you a sense of, you know, how wide that is, even things that we've been working on for over a decade, like our sign-up flows or the user experience that a consumer has when they want to sign up for Netflix, we have found multiple improvements just over the last couple of quarters.

Greg: in those flows which have delivered material incremental revenue wins.

Greg: So we're going to continue to look at all these opportunities. We're going to improve things for members and for the business. We'll iterate, we'll improve them. And we think of this as just a constantly improving value translation mechanism. So we want to take all the value that's created by Bella's teams and fill them in series. We've got more live events, games. And we want to translate that more effectively into revenue so we can continue to invest and keep that flywheel spinning.

Gregory K. Peters: We're going to improve things for members and for the business, and we think of this as just a constantly improving value translation mechanism. So we want to take all the value that's created by Bella's teams and films and series. We've got more live events, and games, and we want to translate that more effectively into revenue. So we can continue to invest and keep that flywheel spinning. And if we can keep improving that value translation mechanism each quarter and keep improving the entertainment offering that it operates on top of, those two things compound and drive the business or drive the business through the rest of the year or drive it through 25 and beyond.

Greg: And if we can keep improving that value translation mechanism each quarter and keep improving the entertainment offering that it operates on top of, those two things compound and drive the business. It'll drive the business to the rest of the year. It'll drive through 25 and beyond. And that really allows us to more effectively get

Gregory K. Peters: And that really allows us to more effectively get more of those 500 million plus and growing smart TV households around the world that aren't currently members to sign up. And it also drives our other levers of growth, like plan optimization, extra member ads, revenues, and pricing into more value. So I just think about this as more of the constant work we are doing to improve for decades to come.

Greg: More of those 500 million plus and growing smart TV households around the world that aren't currently members to sign up. And it also drives our other levers of growth, like plan optimization, extra member, ads, revenues, and pricing into more value. So I just, I think about this as more of the, you know, constant work we are doing to improve for decades to come.

Spencer Adam Neumann: Thank you, Greg. I'll now move us along to a series of questions about advertising, and we'll start first with Martin Crockett of Rosenblatt, and I'll point this question to Spence. You say that advertising is not a quote primary unquote driver of revenue growth yet. Can you provide a little more clarity on what that means for both 24 and 25?

Speaker Change: Thank you, Greg. I'll now move us along to a series of questions about advertising. And we'll start first with Martin Crockett of Rosenblatt, and I'll point this question to Spence.

Martin Crockett: You say that advertising is not a quote primary unquote driver of revenue growth yet. Can you provide a little more clarity on what that means for both 24 and 25?

Spencer Adam Neumann: Yeah, sure. Thanks.

Spencer Adam Neumann: Yeah, sure. Thanks.

Speaker Change: Stepping back, I'd say we're very pleased with how we're scaling our ads business. We talk about that in our letter. We've been primarily focused on scaling reach.

Speaker Change: But if you think about even just the revenue portion of ads, it is growing nicely. The rate of growth, it just happens to be growing off of a relatively small base because we're starting from only 18 months into ads. So to have the kind of a primary revenue impact across a business that has been primarily subscription for a long time, that just takes some time. So we're scaling well through reach, through engagement, through growing inventory, and that represents opportunity for us.

Spencer Adam Neumann: So, stepping back, I'd say we're very pleased with how we're scaling our ads business. We talk about that in our letter. We've been primarily focused on scaling reach, but if you think about even just the revenue portion of ads, it is growing nicely. The rate of growth, it just happens to be growing off of a relatively small base because we're starting from only 18 months into ads. So to have the kind of a primary revenue impact across a business that has been primarily subscription for a long time, that just takes some time.

Speaker Change: over a multi-year trajectory to have a big and increasing revenue and profit impact on the business. So again, stepping back, we feel really good about our position, our ability to sustain healthy revenue and profit growth.

Spencer Adam Neumann: So we're scaling well through reach, through engagement, and through growing inventory. And that represents an opportunity for us over a multi-year trajectory to have a big and increasing revenue and profit impact on the business. So again, stepping back, we feel really good about our position, our ability to sustain healthy revenue and profit growth. Ads is kind of one more tool in our tool chest there. We're doing the hard work now to improve our service across the board.

Speaker Change: Adds is kind of one more tool in our tool chest there, and we're doing the hard work now to improve our service across the board.

Speaker Change: So we finish the year strong in 24 and drive growth into 25 and beyond.

Speaker Change: We're small in every measure. We talk about it a lot. We're small in share of TV time. We're small in terms of penetration of connected TV homes.

Speaker Change: We're small in revenue market share, and we're going to grow in those areas across the board. Ad is going to be a bigger piece of that puzzle. We won't have it be primary in 2024-25, but it contributes. It's a meaningful contributor. That's what we've said, and that's what it is doing. And then when you get into 2026 and beyond, it can be even more meaningful, and hopefully it becomes the point where it is a primary contributor, given all of that engagement and reach that we're building.

Speaker Change: Thank you, Spence. A follow-up question on advertising comes from Ben Swinburne of Morgan Stanley , and I will direct this to Greg. Looking at your advertising revenue ramp into 2025, what are the key areas that need to improve to bring in significantly more revenue?

Speaker Change: Can you talk about the opportunities and challenges scaling up your direct sales efforts and leveraging third-party sources of demand, primarily programmatically?

Spencer Adam Neumann: So we finish the year strong in 24 and drive growth into 25 and beyond. We're small in every measure. We talk about it a lot.

Spencer Adam Neumann: We're a small share of TV time. We're small in terms of penetration of connected TV homes. We're small in revenue market share, and we're going to grow in those areas across the board. Ads is going to be a bigger piece of that puzzle. We won't have it be primary in 24, 25, but it contributes. It's a meaningful contributor. That's what we've said, and that's what it is doing. And then, when you get into 26 and beyond, it can be even more meaningful, and hopefully, it becomes the point where it is a primary contributor, given all that engagement and reach that we're building.

Greg: Yeah, we've said many times our priority, number one priority, first priority is scale. So we've been heavily focused on that. And the great news is we've seen great progress in that regard. We've been scaling our ad member base very quickly from zero two years ago to where we are today. And we're excited to say that we're on track to achieve our critical scale goals for all of our ads countries in 2025. Clearly, we expect further growth beyond that, but that represents a great threshold to get to and then to build more scale and more attractiveness from there.

Gregory K. Peters: Thank you, Spence. A follow-up question on advertising comes from Ben Swinburne of Morgan Stanley, and I will direct this to Greg. Looking at your advertising revenue ramp into 2025, what are the key areas that need to improve to bring in significantly more revenue? Can you talk about the opportunities and challenges of scaling up your direct sales efforts and leveraging third-party sources of demand, primarily programmatic?

Gregory K. Peters: Yeah, we've said many times our priority, number one priority, first priority is scale. So we've been heavily focused on that, and the great news is we've seen great progress in that regard.

Gregory K. Peters: We've been scaling our ad member base very quickly from zero two years ago to where we are today, and we're excited to say that we're on track to achieve our critical scale goals for all of our ad countries in 2025. Clearly, we expect further growth beyond that, but that represents a great threshold to get to and then to build more scale and more attractiveness from there. So that allows us to shift more of our energy now to more effectively monetizing that rapidly growing inventory. And there are sort of two main fronts here.

Greg: So that allows us to shift more of our energy now on more effectively monetizing that rapidly growing inventory. And there's sort of two main fronts here. One is our go-to-market capability. So we're adding more sales folks, we're adding more ads operation folks, building our capabilities to meet advertisers. A big component of that is giving advertisers

Gregory K. Peters: One is our go-to-market capability. So we're adding more sales folks, and we're adding more ads operation folks, building our capabilities to meet advertisers. A big component of that is giving advertisers more effective ways to buy Netflix. That's a big point of feedback that we heard from advertisers. So by adding demand sources that are already integrated into their processes and their systems, that just makes it easy for them to buy. In some cases, that was a threshold item for them to buy from us.

Greg: more effective ways to buy Netflix. It's a big point of feedback that we heard from advertisers. So by adding demand sources that are already integrated into their processes and their systems, that just makes it easy for them to buy. In some cases, that was a threshold item for them to buy on us. So we're gonna expand the number of buyers as a result of that.

Gregory K. Peters: So we're going to expand the number of buyers as a result of that. And then the other big area of growth for us is the sort of product and technology stack. We mentioned we're building our own ad server now. We're excited to launch that in Canada this year and then the rest of our advertising markets in 25. That unlocks a whole set of innovations that we expect that are focused on a better user experience for our members on those ad tiers and better advertiser features.

Greg: And then the other big area of growth for us is the sort of product and technology stack. We mentioned we're building our own ad server now. We're excited to launch that in Canada this year and then the rest of our ads markets in 2025. That unlocks a whole...

Greg: set of innovations that we expect that are focused on a better user experience for our members on those ad tiers and better advertiser features. So I think a lot about this is targeting.

Gregory K. Peters: So I think a lot about this is targeting, relevance, more capabilities in that space, as well as thinking about, you know, how do we do ROI, ROAS, incrementality measurements, all the things that we want. And ultimately, really, this is about bringing what has been amazing about digital advertising in terms of targeting, relevance, measurement, etc. And what we think is amazing about TV advertising, which is an incredible creative format, a better creative format, in many cases than digital, as well as the ability to put those advertisements next to content titles, stories that are impacting the social conversation, which is important for appetizers. So lots of work ahead. We've got years of work to do, but that's the line that we're moving forward with.

Greg: Relevance, more capabilities in that space.

Greg: as well as thinking about, you know, how do we do ROI, ROAS, incrementality measurements, all the things that we want. And ultimately, really, this is about bringing what has been amazing about digital advertising in terms of targeting, relevance, measurement, etc., and what we think is amazing about TV advertising, which is an incredible creative format, better creative format in many cases than digital, as well as the ability to put those advertisements next to.

Greg: content titles stories that are you know impacting the social conversation which is important for appetizers. So lots of work ahead we've got years of work to do but that's the line that we're moving forward with.

Gregory K. Peters: Thank you, Greg. Stephen Cahill's question is, given what we think are pressures on Avon CPMs and the 10 hours per account per month of viewing time you disclosed at the upfront for ad-supported members, what's the likelihood that the ad-supported arm drops below the ad-free member arm in the second half? Would you consider raising the price of ad-supported tiers as an option?

Greg: Thank you, Greg. From Stephen Cahill, his question is, given what we think are pressures on AVOD CPMs,

Stephen Cahill: and the 10 hours per account per month of viewing time you disclosed at the upfront for ad-supported members. What's the likelihood that ad-supported arm drops below ad-free member arm in the second half? Would you consider raising the price of ad-supported tiers as an offset?

Gregory K. Peters: Okay, so perhaps I should start by just providing some clarification here. Our engagement on our ads plans is very similar to what we see on our noun ads plans. That's close to the approximately two hours of viewing per member per day across all the plans that you can calculate globally from our engagement reports. You should think of that as roughly how our ad plan members are engaging as well. And then on terms of the ads arm, so the ads arm, which is, of course, a combination of the subscription amount plus the ads revenue. Currently, because we've been scaling so rapidly, we are not, we're racing behind essentially to fulfill all of that increasing inventory, and we're lagging in that regard.

Speaker Change: Okay, so perhaps starting by just providing some clarification here, our engagement on our ads plans is very similar to what we see on our noun ads plans. That's close to the approximately two hours of viewing per member per day across all the plans that you can calculate globally from our engagement reports. You should think of that as roughly how our ads plan members are engaging as well.

Stephen Cahill: And then on terms of ads arm, so ads arm, which is, of course, a combination of the subscription amount plus the ads revenue.

Stephen Cahill: Currently, because we've been scaling so rapidly, we are not, we're racing behind essentially to fulfill all of that increasing inventory and we're lagging in that regard. So currently our ads arm is lower than our non-ads arm. And that's obviously, we look at that as both, you know, it's a go-do, but it's a revenue growth opportunity for us as we scale into that. That represents an opportunity to accelerate our revenue growth as well.

Gregory K. Peters: So currently, our ads arm is lower than our non-ads arm. And that's obviously, we look at that as both, you know, it's a go-do, but it's a revenue growth opportunity for us as we scale into that. That represents an opportunity to accelerate our revenue growth as well. You mentioned price.

Gregory K. Peters: We think about pricing for the ads tier very similarly to how we would think about pricing for our non-ads tier. First of all, I just think it's, you know, worth noting that we love having an entry price that's lower. That means we are more accessible for more people in our ads market. That's a great thing because they get access to all the amazing storytelling that we are doing there. But in terms of, you know, raising that price, we think about it similar to how we think about pricing in general, which is, you know, where it's our job to increase the value that we are delivering to all of our members.

Stephen Cahill: So, you mentioned price. We think about pricing for our ads tier very similarly to how we would think about pricing for our non-ads tier. First of all, I just think it's worth noting that we love having an entry price that's lower. That means we are more accessible for more people in our ads market. That's a great thing because they get access to all the amazing storytelling that we are doing there.

Stephen Cahill: But in terms of, you know, raising that price, we think about it similar to how we think about pricing in general, which is, you know, where, you know, it's our job to increase the value that we are delivering all of our members, we've got more amazing film, more series, the live events that are coming, more games, and when we have signals from our members, this is, you know, the amount of acquisition that we've got going on, engagement, what our retention and churn looks like.

Gregory K. Peters: We've got more amazing films, more series, the live events that are coming, more games. And when we get signals from our members, this is, you know, the amount of acquisition that we've got going on, engagement, and what our retention and churn look like. Then we find the right moment to ask our members to pay a bit more to keep that flywheel spinning. And we'll think about that in the advertising context, just like we would in the non-ads context.

Stephen Cahill: Then we find the right moment to ask our members to pay a bit more to keep that flywheel spinning. And we'll think about that in the ads context just like we would in the non-ads context.

Gregory K. Peters: Thank you, Greg. John Hodulik from UBS asks, can you provide an update on the CTV ad environment and update us on initial feedback from advertisers on your ad tech initiative? What features do you expect to add with the ad tech build, and anything you can tell us about the costs associated with it?

Stephen Cahill: Thank you, Greg. John Hodulik from UBS asks,

John Christopher Hodulik: Can you provide an update on the CTD ad environment? And update us on initial feedback from advertisers on your ad tech initiative. What features do you expect to add with the ad tech build? And anything you can tell us about the costs associated with it.

Gregory K. Peters: Sure. There's a lot of excitement amongst advertisers about the work that we're doing. I'd say that the primary one, and again, one that we're responding to, which is sort of very tactical and immediate, is being able to provide advertisers more ways to buy on Netflix. So those demand sources are something we heard very clearly from advertisers that it was either a real improvement for them or it was a necessary point for them to be able to buy on Netflix.

Speaker Change: There's a lot of excitement amongst advertisers about the work that we're doing. I'd say that the primary one, and again, one that we're responding to, which is sort of very tactical and immediate.

Speaker Change: is being able to provide advertisers more ways to buy on Netflix. So those demand sources is something we heard very clearly from advertisers that it was either a real improvement for them, or it was a necessary point for them to be able to buy on Netflix.

Gregory K. Peters: So then beyond that, we hear lots of enthusiasm for the things I mentioned before, increasing ads relevancy, targeting personalization, better measurement, incrementality, all these things that we'll be building over the next several years. Lots of excitement about that. The biggest negative feedback we get is that we aren't there right now.

Speaker Change: So then beyond that, we hear lots of enthusiasm for the things I mentioned before, increasing ads relevancy, targeting personalization, better measurement, incrementality, all these things that we'll be building over the next several years. Lots of excitement about that. The biggest negative feedback we get is that we aren't there right now. So advertisers want us to have all those features in place today. We would love to have all of those features in place today for sure. So we've got the hard work ahead of us of building those as quickly as we possibly can and closing that gap as soon as we can. But it's years ahead of us to go ahead and keep building these things. And quite frankly, as we build those features, I am quite certain that there'll be more that will come onto the roster that advertisers will be asking for us and more that we'll be excited about.

Gregory K. Peters: So advertisers want us to have all those features in place today. We would love to have all of those features in place today, for sure. So we've got the hard work ahead of us of building those as quickly as we possibly can and closing that gap as soon as we can. But it will take years for us to go ahead and keep building these things. And quite frankly, as we build those features, I'm quite certain that there'll be more that will come onto the roster, that advertisers will be asking for us, and more that will go.

Gregory K. Peters: Thank you, Greg. And our next question is for Ted, coming from Rich Greenfield of Light Shed... Hey, Spencer. Spencer, sorry to interrupt you.

Speaker Change: Bill Nye doing.

Ted: Thank you, Greg. And our next question is for Ted, coming from Rich Greenfield of Light Shed... Hey, Spencer. Spencer, sorry to interrupt you. We didn't really ask to answer the kind of cost thing, unless I missed it. Did I miss it in terms of... Sure, I can chime in if you like. You know, all of what Greg talked about in terms of investing in the business, suffice it to say, that is all embedded in our margin guidance. So we make tradeoffs all the time with the business where our expenses are up 7% year-to-date, where if you kind of...

Spencer Adam Neumann: We didn't really ask to answer the kind of cost thing unless I missed it. Did I miss it in terms of... Sure, I can chime in if you like. You know, all of what Greg talked about in terms of investing in the business, suffice it to say, that is all embedded in our margin guidance. So we make trade-offs all the time with the business, where our expenses are up 7% year-to-date, and if you kind of step back, we're on track to be... You can do the math.

Speaker Change: We're on track to be, you can do the math, it's probably north of $28 billion in total expenses across our business for the year, and we're still expecting to deliver 5 percentage points of margin improvement. So we try to run the business like owners, make smart trade-offs, and invest into growth.

Spencer Adam Neumann: It's probably north of $28 billion in total expenses across our business for the year, and we're still expecting to deliver 5 percentage points of margin improvement. So we try to run the business like owners, make smart trade-offs, and invest in growth like live, like ads, like games, like product innovation. And ads are part of that, both for this year as well as into next year, where, again, we expect to drive revenue growth and increase our margins while investing.

Speaker Change: like live, like ads, like games, like product innovation, and ads as part of that, both for this year as well as into next year, where again, we expect to drive revenue growth and increase our margins while investing into ads.

Theodore A. Sarandos: Thanks for keeping us on this, Spence. So, next question is for Ted, coming from Rich Greenfield of Lightshed Partners. Is your recent agreement to stream two NFL games on Christmas Day signaling that you need live sports to build a robust advertising business, or are you trying to create a regular cadence of high-profile live events to bring advertisers onto the Netflix platform, who will then spend across your broad array of entertainment content?

Speaker Change: Thanks for keeping us on this, Spence. So, next question is for Ted, coming from Rich Greenfield of Lightshed Partners. Is your recent agreement to stream two NFL games on Christmas Day signaling that you need live sports to build a robust advertising business?

Speaker Change: or are you trying to create a regular cadence of high-profile live events to bring advertisers onto the Netflix platform who will then spend across your broad array of entertainment content?

Theodore A. Sarandos: Thank you, Rich. That's a great question. And let me back up for a minute.

Ted: Thank you, Rich. That's a great question and let me back up a minute.

Theodore A. Sarandos: We're in live because our members love it. And it drives a ton of engagement, and it drives a ton of excitement. And those two things are very valuable.

Ted: We're in live because our members love it and it drives a ton of engagement and it drives a ton of excitement.

Theodore A. Sarandos: So the good thing is that advertisers like that too, and they like it for the exact same reason; excitement and engagement. So everyone's interests here are perfectly aligned in that way.

Ted: And those two things are very valuable.

Ted: So the good thing is that advertisers like that too, and they like it for the exact same reason, the excitement and the engagement. So everyone's interests here are perfectly aligned in that way.

Theodore A. Sarandos: What we signaled to the world when we went live with the Chris Rock Selective Outrage Special last year was that this company, Netflix, who you love for on-demand viewing of your favorite TV shows and movies, is also, I say also, going to surprise you with amazing, exclusive, buzzy, live entertainment. And since then, we've launched a golf tournament with the greats, the biggest stars in PGA golf and Formula One drivers, a tennis match with two generational titans of professional tennis, Nadal and Alcarez, a live comedy with Cat Williams, an entire week of groundbreaking live talk show episodes from John Mulaney, that epic roast of Tom Brady, our biggest live stream yet.

Speaker Change: Well, we signaled to the world when we went live with the Chris Rock Selective Outrage Special.

Speaker Change: last year ago, is that this company, Netflix, who you love for on-demand viewing of your favorite TV shows and movies, is also, I say also, going to surprise you with amazing, exclusive, buzzy, live entertainment.

Speaker Change: And since then, we've launched a golf tournament with the biggest stars in PGA golf and Formula One drivers, a tennis match with two generational titans of professional tennis, Nadal and Alcarez.

Speaker Change: a live comedy with Cat Williams, an entire week of groundbreaking live talk show episodes from John Mulaney.

Speaker Change: That epic roast of Tom Brady, our biggest live stream yet. And still to come, we've got a live show with Joe Rogan. We have this hot dog eating grudge match between Chestnut and Kofi Aci that people are remarkably excited about.

Theodore A. Sarandos: And still to come, we've got a live show with Joe Rogan. We have this hot dog eating grudge match between Chestnut and Kobayashi that people are remarkably excited about. We have this long-awaited boxing match between Mike Tyson and Jake Paul in November. And on Christmas Day, not just one, but two great NFL football games. So I would call that a really fast ramp, and it leads right into weekly live coverage of WWE. So it's that thrilling excitement, engaged watching that people are really thrilled about, and we're thrilled about, and we're thrilled that our advertisers are thrilled about it too.

Speaker Change: We have this long-awaited boxing match between Mike Tyson and Jake Paul in November , and on Christmas Day, not just one, but two great NFL football games.

Speaker Change: So, I would call that a really fast ramp, and it leads right into a weekly live coverage of WWE. So, it's that thrilling excitement, engaged watching, that people are really thrilled about and we're thrilled about, and that we're thrilled that our advertisers are excited about it too.

Theodore A. Sarandos: Thank you, Ted. Rich has a part two to this question, not surprisingly. How do you thread the needle on licensing sports to drive advertising spend without becoming beholden to leagues at renewal?

Rich: Thank you, Ted. Rich has a part two to this question, not surprisingly. How do you thread the needle on licensing sports to drive advertising spend without becoming beholden to leagues at renewal?

Theodore A. Sarandos: Well, hopefully, exactly the way we're doing it, by making these Netflix events, not necessarily taking on a lot of tonnage from any one league, but actually making these games events, like having two NFL football games on Christmas Day, and two great games, the Chiefs and the Steelers, the Ravens and the Texans, they're both going to be great games, and it really creates a lot of real excitement within the service, and So when I look at that, and I think along those lines, you'd see how we solved for that in our WWE deal, which was an economics that we like and live with and can grow into and contemplate what that expansion of cost and viewing would be over, in that case, as long as 20 years if we want it to be.

Speaker Change: Well, hopefully exactly the way we're doing it, by making these Netflix events.

Speaker Change: not necessarily taking on a lot of tonnage from any one league, but actually making these games events, like having two NFL football games on Christmas Day and two great games, the Chiefs and the Steelers and the Ravens and the Texans. They're both going to be great games and it creates a lot of real excitement within the service, and it's one day of football.

Speaker Change: So when I look at that, and I think along those lines, you'd see how we solved for that in our WWE deal, which was economics that we like and live with and can grow into and contemplate what that expansion of cost and viewing would be over, in that case, as long as 20 years if we want it to be.

Theodore A. Sarandos: So I think it's really not a matter of, there's an automatic disconnect between you can't do sports and have profit. It's very difficult to have big league sports and profit when you offer them entire seasons. But when you offer them in this event model that we're building on, we're really excited about our opportunity to do that without the risk that you're talking about right now. And then, beyond that, we're in love with the kind of very profitable storytelling version of sports. So if you can't wait for those football games on Christmas Day, you can watch Receiver right now. It just started on July 10th on Netflix, which is part of that storytelling version of sports.

Speaker Change: So, I think it's really not a matter of, there's an automatic disconnect between you can't do sports and have profit. It's very difficult to have big league sports and profit when you offer them entire seasons. But when you offer them in this event model that we're building on, we're really excited about our opportunity to do that without the risk that you're talking about right now.

Speaker Change: And then beyond that, we're in love with the kind of very profitable storytelling version of sports. So if you can't wait for those football games on Christmas Day, you can watch Receiver right now. It just started on July 10th on Netflix, which is part of that storytelling version of sports.

Theodore A. Sarandos: Thank you, Ted. Our next question comes from Kanan Venkateswar of Barclays. It's a question regarding our engagement. So, Ted, could you speak to the underlying engagement health at Netflix and what you are seeing there?

Speaker Change: Thank you. Thank you, Ted. Our next question comes from Kanan Venkateswar of Barclays. It's a question regarding our engagement. So, Ted, could you speak to the underlying engagement health at Netflix and what are you seeing there?

Theodore A. Sarandos: Yeah, look, I think I talked about this a bit on the last call as well, but, you know, competition for entertainment is super intense, and we compete for every second of view time we get. So beyond that, you know, kind of the competitive intensity that's always been out there, we also anticipated some headwinds in our engagement because of paid sharing. Remember, we were taking folks who were watching Netflix and not paying for the service.

Ted: Yeah, look, I think I've talked about this a bit on the last call as well, but, you know, competition...

Speaker Change: For entertainment is super intense and we compete for every second of view time we get

Speaker Change: So, beyond that, you know, kind of the competitive intensity that's always been out there, we also anticipated some headwinds in our engagement because of paid sharing. Remember, we were taking folks who were watching Netflix and not paying off the service, so we thought that our engagement would go down.

Theodore A. Sarandos: So we thought that our engagement would go down. We took a deep dive into how that was impacting people and how we could isolate the impact and look at it as owner households, so those folks who were not impacted by paid sharing at all.

Speaker Change: We took a deep dive into how that was impacting and how we could isolate the impact and look at it as owner-households, so those folks who were not impacted by paid sharing at all. And what we saw was in the last quarter is that that engagement was holding steady, so that much of the engagement headwind was coming from that. But now we look forward a quarter. Now, I'm not going to get in the habit of releasing this as a new metric every quarter, but looking at that same segment again, that segment's engagement is actually not just steady but up year on year.

Theodore A. Sarandos: And what we saw in the last quarter is that engagement was holding steady, so much of the engagement headwind was coming from that. But now we look forward to the next quarter. Now, I'm not going to get in the habit of releasing this as a new metric every quarter, but looking at that same segment again, that segment's engagement is actually not just steady, but up year on year. So we're very excited about that.

Theodore A. Sarandos: I think it's a very healthy sign of engagement growth. And even with all of that, so beating down the headwinds of that and beating down competition, we're still about 10% of TV time in every country we operate in. So still lots of room to grow, but very pleased with our engagement, but not fully satisfied.

Speaker Change: So, we're very excited about that. We think it's a very healthy sign of engagement growth. And even with all of that, so beating down the headwinds of that and beating down competition, we're still about 10% of TV time in every country we operate in. So, still lots of room to grow, but very pleased with our engagement, but not fully satisfied.

Theodore A. Sarandos: Thank you, Ted. Our next question comes from Ben Swinburne of Morgan Stanley. You're a primary competitor for passive home entertainment engagement, which increasingly looks to be YouTube. What are you doing in terms of programming and product to try and take share from YouTube in the future, or is this not a focus? Are there key verticals like kids programming where you see YouTube as particularly advantaged?

Speaker Change: Thank you, Ted. Our next question comes from Ben Swinburne of Morgan Stanley . You're a primary competitor for what passive home entertainment engagement increasingly looks to be YouTube.

Speaker Change: What are you doing in terms of programming and product to try and take share from YouTube in the future, or is this not a focus?

Theodore A. Sarandos: Perhaps, Ted, you and Greg can tag team on this one.

Speaker Change: Are there key verticals, like kids programming, where you see YouTube as particularly advantaged? Perhaps, Ted, you and Greg can tag team on this one.

Theodore A. Sarandos: Yeah, sure. Looking at the Nielsen data that was just released for June, what you see there is that Netflix and YouTube are the clear leaders in direct-to-consumer entertainment. So, us and YouTube represent about 50% of all streaming to TV in the U.S., and we use the U.S. only because that's where we have the data. So, really, what we're focused on here is focusing ourselves on that other 80% of total TV time that isn't going to either us or YouTube.

Ted: Yeah, sure. Looking at the Nielsen data that just released for June , what you see there is Netflix and YouTube are the clear leaders in direct-to-consumer entertainment.

Speaker Change: So, us and YouTube represent about 50% of all streaming to the TV in the U.S. And we use the U.S. only because that's where we have the data. So, really what we're focused on here is focusing ourselves on that other 80% of total TV time that isn't going to either us or YouTube.

Theodore A. Sarandos: So, that's both streaming continuing to expand, which it did in June, so that share of TV time grew against linear, and as linear continues to decline, I think there's a lot of opportunity for us to grow as long as we keep executing well. Now, we clearly do compete with YouTube in certain segments of their business, and we certainly compete with them for time and attention, but our services also feed each other really well.

Speaker Change: So that's both streaming continuing to expand, which it did in June , so the share of TV time grew against linear, and as linear continues to give, I think there's a lot of opportunity for us to grow as long as we keep executing well.

Speaker Change: Now, we clearly do compete with YouTube in certain segments of their business, and we certainly compete with them for time and attention, but our services also feed each other really well.

Theodore A. Sarandos: So, remember, our shows are the most watched and talked about and award-nominated. We just got 107 Emmy nominations for our slate this year, yesterday, and so our teasers and trailers and behind-the-scenes clips and all those kind of things are incredibly popular on YouTube. So, in that way, we kind of feed each other pretty nicely.

Speaker Change: So, remember, our shows are the most watched and talked about and award-nominated. We just came out of 107 Emmy nominations for our slate this year, yesterday. And so our teasers and trailers and behind-the-scenes clips and all those kind of things are incredibly popular on YouTube. So in that way, we kind of feed each other pretty nicely.

Gregory K. Peters: Sure. I think it's also important to note that Netflix fulfills an important and differentiated need for both consumers who really want, you know, they want amazing spectacle movies and TV shows, as well as an important need for creators who want partners that can share in the risk that's inherent in bringing those stories to life. So you think about, you know, shows like Stranger Things or Wednesday, Hard Stop, or Outer Banks. These shows create amazing views in the fandom, especially with younger audiences.

Speaker Change: Greg, I don't know if you want to add anything.

Greg: Sure, I think it's also important to note that Netflix fulfills an important and differentiated need for both consumers who really want

Greg: You know, they want amazing spectacle movies and TV shows, as well as an important need for creators who want partners that can share in the risk that's inherent in bringing those stories to life. So you think about, you know, shows like Stranger Things, or Wednesday, Hard Stop, or Outer Banks. These shows create amazing view in the fandom, and especially with younger audiences. So it's not, you know, just one generation. And it's really hard to imagine how that kind of big creative bet

Gregory K. Peters: So it's not, you know, just one generation. And it's really hard to imagine how that kind of big creative bet would happen and be possible within YouTube's model. So, you know, to Ted's point, it is very competitive out there. And we also feel confident that our model works. It works well for consumers, it works well for creators, and it works well for our business and helps us generate significant operating margins.

Ted: would happen and be possible within YouTube's model. So, you know, to Ted's point, it is very competitive out there. And we also feel confident that our model works. It works well for our consumers. It works well for creators. And it works well for our business and helps us generate significant operating margins.

Gregory K. Peters: Thank you, Ted and Greg. Our next question comes from Maria Rips of Canaccord.

Speaker Change: Thank you, Ted and Greg. Our next question comes from Maria Rips of Canaccord. Netflix's CTO, Elizabeth Stone, recently appeared on a podcast where she said that Netflix is exploring how to integrate generative AI into the platform to improve the member experience.

Gregory K. Peters: Netflix's CTO, Elizabeth Stone, recently appeared on a podcast where she said that Netflix is exploring how to integrate generative AI into the platform to improve the member experience. Do you think that technology could have more of a potential impact on the content creation or discovery side? How do you think about the relative impact on engagement from improving discovery versus content? Greg, over to you.

Speaker Change: Do you think that technology could have more of a potential impact on the content creation or discovery side? How do you think about the relative impact on engagement from improving discovery versus content? Greg, over to you for this one.

Gregory K. Peters: Yeah, we've been using similar technologies, AI, and ML, for many years to improve the discovery experience and drive more engagement through those improvements. We think generative AI has, you know, tremendous potential to improve our recommendations and discovery systems even further. We want to make it even easier for people to find an amazing story that's just perfect for them in that moment. But I think it's also worth noting that the key to our success lies in the stacks, right?

Greg: Yeah, we've been using similar technologies, AI and ML, for many years to improve the discovery experience and drive more engagement through those improvements. We think the generative AI has, you know, tremendous potential to improve our recommendations and discovery systems even further.

Speaker Change: We want to make it even easier for people to find an amazing story that's just perfect for them in that moment.

Gregory K. Peters: It's quality at all levels. So it's great movies. It's great TV shows. It's great games. It's great live events, and a great and constantly improving recommendation system that helps unlock all of that value for all of those stories.

Speaker Change: But I think it's also worth noting that the key to our success stacks, right? It's quality at all levels. So it's great movies, it's great TV shows, it's great games, it's great live events, and a great and constantly improving recommendation system that helps unlock all of that value for all of those stories.

Theodore A. Sarandos: Yeah, it begs the question about, you know, the impact on creativity with AI going forward, which is hard to predict, obviously. But I would say this: AI is a great tool, is going to generate a great set of creator tools, a great way for creators to tell better stories. And one thing that's sure, if you look back over 100 years of entertainment, you can see how great technology and great entertainment work hand in hand to build great big businesses. You could look no further than animation. When animation didn't get cheaper, it got better in the move from hand-drawn to CG animation. And more people work in animation today than ever in history.

Speaker Change: Yeah, it begs the question about the impact on creative with AI going forward, which is hard to predict, obviously. But I would say this, I think that AI is going to generate a great set of creator tools.

Speaker Change: A great way for creators to tell better stories.

Speaker Change: And one thing that's sure, if you look back over a hundred years of entertainment, you can see how great technology and great entertainment work hand in hand to make, to build great big businesses.

Speaker Change: You can look no further than animation. When animation didn't get cheaper, it got better in the move from hand-drawn to CG animation. And more people work in animation today than ever in history.

Theodore A. Sarandos: So I'm pretty sure that there's a better business and a bigger business in making content 10% better than it is making it 50% cheaper. So remember, I think that shows and movies win with the audience when they connect, you know, and it's in the beauty of the writing, it's in the chemistry of the actors, it's in the plot, the surprise and the plot twist, all those things. And I'm not saying that audiences don't notice all these other things, but I think they mostly care mostly about connecting with the storytelling.

Speaker Change: So I'm pretty sure that there's a better business and a bigger business in making content 10% better than it is making it 50% cheaper.

Speaker Change: So, remember, I think that shows and movies, they win with the audience when they connect.

Speaker Change: It's in the beauty of the writing, it's in the chemistry of the actors, it's in the plot, the surprise and the plot twist, all those things. And I'm not saying that audiences don't notice all these other things, but I think they largely care mostly about connecting with the storytelling. And I'd say they probably don't care much about budgets, and arguably maybe not even about the technology to deliver it.

Theodore A. Sarandos: And I'd say they probably don't care much about budgets and, arguably, maybe not even about the technology to deliver it. So my point is they're looking to connect. So we have to focus on how to tell the quality of the storytelling. There are a lot of filmmakers and a lot of producers experimenting with AI today. We're super excited about how useful a tool it can be, and we have to see how that develops before we can make any meaningful predictions of what it means for anybody. But our goal remains unchanged, which is to tell great stories.

Speaker Change: So, my point is they're looking to connect, so we have to focus on how to tell, on the quality of the storytelling.

Speaker Change: There's a lot of filmmakers and a lot of producers experimenting with AI today. They're super excited about how useful a tool it can be. And we've got to see how that develops before we can make any meaningful predictions of what it means for anybody. But our goal remains unchanged, which is telling great stories.

Gregory K. Peters: Thank you, Ted and Greg. We now have a question from Ben Swinburne regarding the product. And the question for Greg is, can you dimensionalize the opportunity from a new homepage? You said that this was the biggest update in a decade, which sounds meaningful. What are the primary areas of improvement you're targeting with this?

Speaker Change: Thank you, Ted and Greg. We now have a question from Ben Swinburne regarding product and the question for Greg is

Greg: Can you dimensionalize the opportunity from a new homepage? You said that this is the biggest update in a decade, which sounds meaningful. What are the primary areas of improvement you are targeting with this?

Gregory K. Peters: Yeah, it's hard to know exactly at this moment how much benefit that the new homepage will derive. I think it's worth noting that it's less about the improvements that we're going to deliver initially, but it's more about creating a structure that allows us to evolve and advance more freely than the current structure does.

Greg: Yeah, it's hard to know exactly at this moment how much benefit that new paid home page will, you know, derive. I think it's worth noting that it's less about the improvements that we're going to deliver initially, but it's more about creating a structure that allows us to evolve and advance more freely than the current structure does. And in terms of what are the pain points, what are we trying to solve, a lot of this is getting to the increase in diversity of entertainment that we are now offering. So, you know, we've been amazing at film and series for a long period of time, but now increasingly we're adding live events into it. Live events like, you know, the Brady Roast, which was incredible, but it's a sort of one-off event that we have to create demand for. It's live events like WWE.

Gregory K. Peters: And in terms of what are the pain points, what are we trying to solve, a lot of this is getting to the increase in diversity of entertainment that we are now offering. So, you know, we've been amazing at film and series for a long period of time, but now we're increasingly adding live events to it. It's live events like, you know, the Brady Roast, which was incredible, but it's a sort of one-off event that we have to create demand for. It's live events like WWE, which are consistent and repetitive, that we want to make sure that fans of that experience have an easy way to access those things.

Greg: which are consistent and repeating that we want to make sure that fans of that experience have an easy way to access those things. We're increasingly promoting games as well into our service. So what we found is we need to create structures that allow us to flexibly, you know, go from one type of content and entertainment to another in terms of how we're promoting and connecting those.

Gregory K. Peters: We're increasingly promoting games as well into our service. So what we found is we need to create structures that allow us to flexibly, you know, go from one type of content and entertainment to another in terms of how we're promoting and connecting those. So there are things like that. But there are also things like we want to increasingly recognize that even in the same content type, we're doing different jobs for our users at different moments.

Greg: So there's things like that. There's also things like we want to increasingly recognize that we're doing, even in the same content type, we're doing different jobs for our users in different moments. And that could be, you know, Sunday afternoon family movie time. That'd be a great experience if we want to provide exactly the right discovery and choosing experience for, versus maybe late on Thursday night when you're coming home and you just want to get into the next episode of the series that you're currently cruising through. So it's that kind of flexibility we want to provide. Our expectation is that this new structure will allow us to deliver, as the old structure did for a decade, multiple repetitive material benefits to users in terms of engagement, which lead into retention and then revenue.

Gregory K. Peters: And that could be, you know, Sunday afternoon family movie time. That would be a great experience that we want to provide exactly the right discovery that you're choosing discovery for versus maybe late on Thursday night when you're coming home and you just want to get into the next episode of the series that you're currently cruising through. So it's that kind of flexibility we want to provide. Our expectation is that this new structure will allow us to deliver, as the old structure did for a decade, multiple repetitive material benefits to users in terms of engagement, which leads into retention and then revenue. But again, that'll be a long, iterative process.

Greg: And that'll be a long, iterative journey, and mostly we're trying to take that first step and set us up for that. And less technical too, Greg, that UI is beautiful. There we go. We like beauty as well. Beauty is good. It is.

Gregory K. Peters: And less technical too, Greg, the UI is beautiful. There we go. We like beauty as well. It is, it's really beautiful.

Gregory K. Peters: Thank you. The next question is from Jason Helstein of Oppenheimer. What have been the early results from phasing out the basic tier in a handful of your markets, and how does that tie back to success in selling ads?

Speaker Change: Thank you. Next question is from Jason Helstein of Oppenheimer. What have been the early results from phasing out the basic tier in a handful of your markets and how does that tie back to success in selling ads?

Gregory K. Peters: Greg, do you want to take this one?

Gregory K. Peters: Sure. As you've seen us do multiple times before, we spend a lot of energy on the right product experience for doing this migration. And then what we do is we roll it out, we test it, we see how that goes, and let our members tell us if we did a good job there or not. We make whatever changes and iterations before we then scale it out and roll it even further.

Speaker Change: Greg, do you want to take that one?

Greg: Sure, as you've seen us do multiple times before, we spend a lot of energy on the right product experience.

Speaker Change: for doing this migration. And then what we do is we roll it out and we test it and we see how that goes. And I let our members tell us if we did a good job there or not. We make whatever changes and iterations before we then scale it out and roll it even further. And I think it's worth noting here that we feel like in this migration we've got a very strong offering for our members. Essentially, we're providing them a better experience, two streams versus one. We've got higher definition. We've got downloads. And, of course, all at a lower price, $6.99 in the United States. We think that represents a tremendous entertainment value. And it includes ads. And for members who don't want that ads experience, they, of course, can choose our ads-free standard or premium plans as well. And then in terms of performance, I'll just –

Gregory K. Peters: And I think it's worth noting here that we feel like in this migration, we've got a very strong offering for our members. Essentially, we're providing them with a better experience, two streams versus one. We've got higher definition. We've got downloads. And, of course, all at a lower price, $6.99 in the United States. We think that represents tremendous entertainment value. And it includes ads. And for members who don't want that ads experience, they, of course, can choose our ads-free standard or premium plans as well.

Gregory K. Peters: And then in terms of performance, I'll just let our actions speak for ourselves. When those things go well, we typically roll them out, and we've had the confidence to move forward with that change in the U.S. and France. So that's an indicator of how it's going.

Speaker Change: let our actions speak for ourselves. When those things go well, we typically roll it out. And that's, you know, we've had the confidence to move forward with that change in the US and France. So that's an indicator of how it's going.

Gregory K. Peters: Thank you, Greg. The next question comes from Eric Sheridan from Goldman Sachs. The question is regarding gaming. Can you provide any update on your gaming initiative and user engagement and your ability to scale your gaming?

Greg: Thank you, Greg. Next question comes from Eric Sheridan from Goldman Sachs. The question is regarding gaming. Can you provide any update on your gaming initiative and user engagement and your ability to scale your gaming efforts?

Gregory K. Peters: Sure. Games is a big market, so it's almost 150 billion x China and Russia, and not including ad revenue, which we aren't participating in with our current model. And we're getting close to three years into our gaming initiative, and we're happy with the progress that we've seen. We've set ourselves pretty aggressive engagement growth targets, and we've met those, and exceeded those in many cases. In 2023, we tripled that engagement.

Speaker Change: Sure. Games is a big market, so it's almost 150 billion x China and Russia, and not including ad revenue, which we aren't participating in in our current model.

Speaker Change: And we're getting close to three years into our gaming initiative, and we're happy with the progress that we've seen. We've set ourselves pretty...

Speaker Change: aggressive engagement growth.

Speaker Change: targets. And we've met those, exceeded those in many cases. In 2023, we tripled that engagement. We're looking good in our engagement growth in 2024. And we've set even more aggressive growth goals for 2025 and 2026.

Gregory K. Peters: We're looking good for our engagement growth in 2024, and we've set even more aggressive growth goals for 2025 and 2026. But it's worth noting that that engagement and that impact on our overall business are still quite small at the current scale. And it's also probably worth noting that the investment level in games relative to our overall content spend is also quite small, and we've calibrated the growth in investment with the growth in business impact.

Speaker Change: But, worth noting that that engagement and that impact on our overall business at the current scale, it's still quite small.

Speaker Change: And it's also probably worth noting that the investment level in games relative to our overall content spend is also quite small, and we've calibrated the growth in investment with the growth in business impact, so we're being disciplined about how we scale that. So now, obviously, the job is to continue to grow that engagement to the place where it has a material impact on the business. I think you've seen this trajectory with us before, whether it's been a new content genre like Unscripted or Film, or maybe getting the content mix right for a particular country. You can think about Japan or India, which, you know, we're now an amazing place through the hard work of our teams there. We continually iterate. We refine our programming based on the signals we get from our members. And if you look over several years...

Gregory K. Peters: So we're being disciplined about how we scale that. Now, obviously, the job is to continue to grow that engagement to the point where it has a material impact on the business. I think you've seen this trajectory with us before, whether it's been a new content genre like unscripted or film, or maybe getting the content mix right for a particular country. You can think about Japan or India, which is now an amazing place through the hard work of our teams there.

Gregory K. Peters: We continually iterate, we refine our programming based on the signals we get from our members. And if you look over several years with that model, we can make a huge amount of progress. We've launched over 100 games so far. We've seen what works and what doesn't work.

Speaker Change: years with that model, we can make a huge amount of progress.

Speaker Change: We've launched over 100 games.

Gregory K. Peters: We're refining our program to do more of what is working with the 80-plus games that we currently have in development. And one of those things that really is working is connecting our members with games based on specific Netflix IP that they love. And this is an area that we've been able to move in quickly in a particular space, which is interactive narrative games, which are easier to build.

Speaker Change: So far, we've seen what works, what doesn't work, we're refining our program to do more of what is working with the 80-plus games that we currently have in development. And one of those things that really is working is connecting our members with games based on specific Netflix IP that they love.

Speaker Change: And this is an area that we've been able to move in quickly in a particular space, which is interactive narrative games. These are easier to build, and we place those in a narrative hub that we call Netflix Stories. Q2 we launched Virgin River and Perfect Match.

Gregory K. Peters: And we place those in a narrative hub that we call Netflix Stories. In Q2, we launched Virgin River and Perfect Match. Starting this month in July, we're going to launch about one new title per month in Netflix Stories. And this is amazing IP like Emily in Paris and Selling Sunset. And we have lots more, including very different types of games yet to come in the quarters and years ahead.

Speaker Change: Starting this month in July , we're going to launch about one new title per month into Netflix stories. And this is, you know, amazing IP like Emily in Paris and Selling Sunset. And we have lots more, including very different types of games yet to come in the quarters and years ahead.

Theodore A. Sarandos: Yeah, I just want to chime in for a second, Greg, if you don't mind. This is why I'm really excited about the opportunity in games, which is the way that it's pretty rare for a new content vertical like this to actually complement or draft off of each other. So every once in a while, we get something like Squid Game, The Challenge, following Squid Game, the scripted series. But I think our opportunity here to serve super fandom with games is really fun and remarkable.

Speaker Change: Yeah, I just want to chime in for a second, Greg, if you don't mind. This is why I'm really excited about the opportunity in games, which is...

Speaker Change: The way that it's pretty rare for a new content vertical like this to actually compliment or draft off of each other. So every once in a while we get something like Squid Game, The Challenge, following the Squid Game, the scripted series. But I think our opportunity here to serve super fandom with games is really fun and remarkable. I think the idea of being able to take a show and give the super fan a place to be in between seasons, and even beyond that, to be able to use the game platform to introduce new characters, new storylines, or new plot twists.

Theodore A. Sarandos: I think the idea of being able to take a show and give the super fan a place to be between seasons and even beyond that, to be able to use the game platform to introduce new characters to new storylines or new plot twists. Now, you could do those kinds of things, and they could then materialize in the next season or in the sequel to the film. It's a really great opportunity and a rare one where one and one equals three here. And to kind of replicate some of the success we've seen building fandom with live events and consumer products, this actually fits really nicely into that. So I'm really excited to see where this goes.

Speaker Change: You could do those kind of things and they could then materialize in the next season or in the sequel to the film. It's a really great opportunity and a rare one where one and one equals three here.

Speaker Change: Replicate some of the success we've seen building fandom with live events and consumer products. This actually fits really nicely into that, so I'm really excited to see where this goes.

Gregory K. Peters: Thank you, Ted. Thank you, Greg.

Speaker Change: Thank you, Ted. Thank you, Greg. Our last question comes from Jessica Ruth Ehrlich of Bank of America. The question is regarding content spend. Ted, you have targeted $17 billion in cash content spend this year. You're increasing your sports spending within that.

Theodore A. Sarandos: Our last question comes from Jessica Ruth Ehrlich of Bank of America. The question is regarding content spend. Ted, you have targeted $17 billion in cash content spend this year. You're increasing your sports spending within that. How should we think about your spending on entertainment or non-sports entertainment? And what's the overall content spending growth going forward?

Speaker Change: How should we think about your spending on entertainment or non-sports entertainment and what's the overall content spending growth going forward?

Theodore A. Sarandos: Well, thanks for the question. I would like to just back up a little bit and say that creating TV and films for a big global audience is a creative process. So, remember, we're programming for more than 600 million people around the world who are watching us for a couple of hours a day, every day. So we've got our work cut out for us.

Ted: Thanks for the question. I would like to just back up a little bit and say that creating TV and films for a big global audience is a creative process. Remember, we're programming for more than 600 million people around the world who are watching us for a couple hours a day every day. We've got our work cut out for us, and that $17 billion, all those exciting things we talked about earlier, are all tucked into that $17 billion. That $17 billion will grow as our revenue grows. It won't grow as fast as our revenue grows, but it will grow to accommodate that. I think what's really important, and where I think we have a real interesting advantage here, is that we have these distributed creative teams.

Theodore A. Sarandos: And that $17 billion, all those exciting things we talked about earlier, are all tucked into that $17 billion. And that $17 billion will grow as our revenue grows. It won't grow as fast as our revenue grows, but it will grow to accommodate that.

Theodore A. Sarandos: And I think what's really important, and where I think we have a real interesting advantage here, is that we have these distributed creative teams all over the world. So what's great about that is they are very tightly wound into the creative ecosystems in all these different countries, the star systems, the producer systems, and, more importantly, the culture of what fans in those countries really love. So we've got all these folks working at the same time so that in this creative process, which does have, you know, hot streaks and cold streaks, they can be operating pretty simultaneously to create a very steady cadence of big, exciting hits.

Ted: all over the world. So what's great about that is they are very tightly wound into the creative ecosystem in all these different countries, the star systems, the producer systems, and more importantly, the culture, what what fans in those countries really love.

Ted: So, we've got all these folks working at the same time, so that in this creative process, which does have, you know, hot streaks and cold streaks, they can be operating pretty simultaneously to create a very steady cadence of big, exciting hits.

Theodore A. Sarandos: We certainly compete with Hollywood to make the best and most popular programming in the world, but we're also doing that in India, in Spain, in France, in Italy, in Germany, in Korea, in Japan, all over Southeast Asia, in Mexico, in Colombia, Spain, Argentina, and the UK. And the programs that are created, the programming that we create in those countries, again, all part of that 17 bill, are all designed to thrill the local audience.

Ted: We certainly compete with Hollywood to make the best and most popular programming in the world.

Ted: But we're also doing that in India, in Spain, in France, in Italy, in Germany, in Korea, in Japan, all over Southeast Asia, in Mexico, in Colombia, Spain, Argentina, and the U.K. And the programming that we create in those countries, again, all part of that 17 Bill.

Theodore A. Sarandos: And when they really, really thrill the local audience, there's a possibility, and sometimes a probability, that they can find a gigantic audience all over the world, including in North America. So the team in EMEA, particularly in the UK, is doing a remarkable job of this right now. So they have been able to deliver big global hits, but they've been sensational in-country. So Baby Reindeer and The Gentleman both landed with Emmy nominations yesterday and have been sensations in the US, but they are a phenomenon in the UK.

Ted: are all designed to thrill the local audience. And when they really, really thrill the local audience, there's a possibility, and sometimes a probability, that they could find a gigantic audience all over the world, including in North America.

Ted: So, the team in EMEA, particularly in the UK, is doing a remarkable job of this right now. So, they have been able to deliver big global hits, but they've been sensational in-country. So, baby reindeer and the gentlemen.

Ted: Both landed with Emmy nominations yesterday and have been sensations in the U.S., but they are a phenomenon in the U.K. So more than 50% of all of our members in the U.K. have watched or are watching Baby Reindeer and the Gentleman.

Theodore A. Sarandos: So more than 50% of all of our members in the UK have watched or are watching Baby Reindeer and The Gentleman. Similarly, with One Day, our original film Scoop. So those things that are thrilling the world are super-serving the British audience. The same thing just came out of Paris, or out of France with Under Paris, which had 90 million views and 157 million viewing hours around the world. More than half of every French member loves this movie. Same thing with The Azunta Case in Spain.

Ted: Similarly with One Day, our original film Scoop. So those things that are thrilling the world are super-serving the British audience.

Ted: The same thing just came out of Paris, or out of France, with Under Paris, which was 90 million views, 157 million view hours around the world. More than half of every French member loves this movie.

Ted: Same thing with the Azunta case in Spain. More than 50% watching in Spain and big watching all over the world. Queen of Tears in Korea is another example that's happening in AIPAC right now.

Theodore A. Sarandos: More than 50% of people watched in Spain and big viewing all over the world. Queen of Tears in Korea is another example that's happening in APAC right now. So these kinds of super serving local audiences creating global content around the world gives us an efficiency that I think is getting better and better and a muscle that's getting stronger and stronger that I'm really excited about. And how does that play out?

Speaker Change: So, this kind of like super serving local audiences, creating global content around the world gives us an efficiency that I think is getting better and better and a muscle that's getting stronger and stronger that I'm really excited about. And how does that play out?

Theodore A. Sarandos: Our slate coming up is unbelievable. So as we've concurrently forecast what we're gonna deliver for the rest of this year and what we're gonna deliver through 25, just before the end of this year, we've got Squid Game back, we've got Emily in Paris back, you've got a new season of Selling Sunset, Lincoln Lawyer, The Diplomat, Virgin River, Love is Blind. Ryan Murphy has an incredible new season of Monsters that tells the story of Eric and Lyle Menendez.

Speaker Change: You know, our slate coming up is unbelievable. So in, as we've concurrently forecast what we're going to deliver for the rest of this year, and what we're going to deliver into the next, in through 25, just for, just before the end of this year, we've got

Speaker Change: Squid Game returned, we've got Emily in Paris returned, you've got a new season of Selling Sunset, Lincoln Lawyer, The Diplomat, Virgin River, Love is Blind, Ryan Murphy has an incredible new season of Monsters that tells the Eric and Lyle Menendez story. That's all just coming up before the end of the year, and then looking forward, you know, the next, you know, through 25, you've got

Theodore A. Sarandos: That's all just coming up before the end of the year. And then looking forward to the next through 25, you've got new seasons of Wednesday and Stranger Things and Night Agent. We're in production on one piece. So there's a ton of excitement there just in our series. This week, we kicked off the finale of Cobra Kai, which is gonna blow your mind. August 8th, we've got the finale of Umbrella Academy kicking off and then brand new series that we're also thrilled about, Susan Beer's Perfect Couple, which has got Nicole Kidman and.., just a really fun, fun thriller, Nobody Wants This from Kristen Bell and Adam Brody, Black Doves, a beautiful show out of the UK, Beauty in Black from Tyler Perry, No Good Deed, which is bringing Ray Romano and Lisa Kudrow back to TV, Classic Spy with Ted Danson from Brazil, we have Sena from Colombia, we've got 100 Years of Solitude, and then of course all those live events I talked to you about, and our movie slate is fantastic, with Rebel Ridge, Will and Harper, Six Triple Eight, The Piano Lesson, Carry On, we have got a lot packed into that, our goal and our mission here is we have to spend the next billion dollars of programming better than anyone else in the world, and there's no one better.

Speaker Change: New seasons of Wednesday and Stranger Things and Night Agent were in production on One Piece.

Speaker Change: So there's a ton of excitement there just in our series. This week we kicked off the finale of Cobra Kai, which is going to blow your mind. August 8th, we've got the finale of Umbrella Academy kicking off.

Speaker Change: Just a really fun, fun thriller. Nobody Wants This from Kristen Bell and Adam Brody. Black Doves, a beautiful show out of the UK. Beauty in Black from Tyler Perry. No Good Deed, which is bringing Ray Romano and Lisa Kudrow back to TV. Classic Spy with Ted Danson from Brazil. We have Sena from Colombia. We've got 100 Years of Solitude. And then, of course, all those live events I talked to you about. And our movie slate is fantastic with Rebel Ridge, Will & Harper, the 6888, The Piano Lesson, Carry On. We have got a lot packed into that. Our goal and our mission here is we have to spend the next billion dollars of programming better than anyone else in the world. And that's what we're going to do.

Spencer Adam Neumann: Spencer, how do you not get excited about that and then also get excited about that we're going to do all that while, you know, growing content expenditures more than revenue? That's a lot of stuff going on. It's all in there. And the hot dog contest, too, Spence, don't forget that.

Speaker Change: And there's no one better at doing it than Netflix, so we're excited.

Spencer: Spencer, how do you not get excited about that and then also get excited about that we're going to do all that well?

Spencer: you know, growing content spends slower than revenue. That's a lot of stuff going on. It's all in there. And the hot dog contest too, Spence, don't forget that. All right. Well, I'm going to leave it at that since it sounds like we're going to have a lot to watch. So we all need a little bit more time. So we'll end the Q2 call here. So thank you, Ted, Greg, and Spence for joining us today. Thank you, investors and analysts for dialing in to our call and we look forward to chatting with you next quarter. Thank you very much.

Unknown Attendee: All right, well, I'm going to leave it at that since it sounds like we're going to have a lot to watch. So we all need a little bit more time. So we'll end the Q2 call here. So thank you, Ted, Greg, and Spence for joining us today. Thank you, investors and analysts, for dialing into our call. And we look forward to talking with you next quarter.

Speaker Change: FX-neutral, JPMorgan

Speaker Change: FX-neutral, JPMorgan

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Speaker Change: and there was tragic events in Pennsylvania.

Speaker Change: People wonder whether that would affect the markets today. Can you give us any insight as to whether you think it's had any impact on the markets?

Unknown Attendee: David, I think I'll leave the markets out of it for a second if I can and just say that it was really a very sad day for our country. Political violence has no place in our society, and I condemn it in the strongest terms. I know we all do. A man died at a political rally. Two other people were critically injured. It's just a sad day, and I'll say that I'm grateful that the injuries to the former president were not more serious. I'd rather not comment on the markets, it's too, uh, okay?

Speaker Change: David, I think I'll leave the markets out of it for a second if I can and just say that

Speaker Change: It's really a very sad day for our country. Political violence has no place in our society, and I condemn it in the strongest terms. I know we all do.

Speaker Change: I died at a political rally. Two other people were critically injured. It's just a sad day. I would say that I'm grateful that the injuries to the former president were not more serious.

Speaker Change: I'd rather not comment on the markets. It's too, uh... Okay.

Unknown Attendee: So, let's get another answer that you don't want to give.

Speaker Change: So, let's get another answer that you don't want to give.

Unknown Attendee: There are a few...

Unknown Attendee: There are a few billion people in the world who are waiting to see what interest rates are going to be doing. Do you have any insights on where interest rates might be going?

Speaker Change: So I'm going to take that as a great opportunity to talk a little bit about the economy and then talk about where that leads us with policy. So I would just start by saying that the U.S. economy has performed really remarkably well over the last couple of years. 2023, last year, was a year in which the economy grew well above 3%.

Speaker Change: The labor market remained very strong, unemployment remained very low, and inflation came down at quite a sharp pace, particularly in the second half of the year.

Speaker Change: by a very large amount, and that forecast...

Speaker Change: was almost unheard of. It was unheard of before 2020, so big upside surprise that year. This year we had expected the economy to slow a bit gradually, the labor market to continue to gradually cool off after being overheated a couple of years ago, and inflation to continue to make progress.

Speaker Change: And something like that is basically what has happened.

Speaker Change: The economy is growing now at about 1.5% in the first half of the year. Most forecasters have about a 2% growth rate for the full year. The labor market, again, has moved into better and better balance to the point where I think you can now say it's essentially no tighter than it was in 2019 before the pandemic. Remember that the labor market of 2019 was a very strong labor market. So we're back to that place.

Speaker Change: No Longer Overheated. On inflation, in the first quarter, we didn't make any more progress. The second quarter, actually, we did make some more progress. We've had now three better readings, and if you average them, that's a pretty good pace.

Speaker Change: So turning to policy, your question, what we've said is that we didn't think it would be appropriate to begin to loosen policy until we had greater confidence that inflation was moving sustainably down to 2%.

Speaker Change: We've been waiting on that, and I would say we didn't gain any additional confidence in the first quarter, but the three readings in the second quarter, including the one from last week, do add somewhat to confidence.