Q4 2024 Fiserv Inc Earnings Call
Title Microsoft Office Word 97-2003 Document MSWordDoc Word.Document.8
Speaker Change: Welcome to the FISER fourth quarter 2024 earnings conference call. All participants will be in a listen-only mode until the question and answer session begins following the presentation. As a reminder, today's call is being recorded. At this time, I will turn the call over to Julie Chariell, Senior Vice President of Investor Relations at FISERV.
Julie Chariell: Thank you and good morning. With me on the call today are Frank Bisignano, our Chairman and Chief Executive Officer, Bob Hau, our Chief Financial Officer, and Mike Lyons, our new President and next CEO. Welcome to the call, Mike. It's great to have you here.
Julie Chariell: Our earnings release and supplemental materials for the quarter and full year are available on the investor relations section of Fiserv.com. Please refer to these materials for an explanation of the non-GAAP financial measures discussed on this call, along with the reconciliation of those measures to the nearest applicable GAAP measures.
Unless otherwise stated, performance references are year-over-year comparisons.
Julie Chariell: Our remarks today will include forward-looking statements about, among other matters, expected operating and financial results and strategic initiatives. Forward-looking statements may differ materially from actual results and are subject to a number of risks and uncertainties.
Julie Chariell: You should refer to our earnings release for a discussion of these risk factors.
Julie Chariell: We wrapped up another successful year at Pfizer, and one that we are all very proud of.
Julie Chariell: We set high expectations back at our 2020-2030 investor conference, and we exceeded those commitments.
Julie Chariell: BISERV delivered adjusted earnings per share of $8.80, up 17%, driven by strong and diverse revenue growth and further operating margin expansion across our businesses.
Julie Chariell: Adjusted revenue growth was 7% and adjusted operating margin rose 170 basis points to 39.4%.
Total company organic revenue growth was 16%.
Julie Chariell: Our free cash flow was $5.2 billion and we returned $5.5 billion to shareholders via share repurchase in 2024.
Julie Chariell: Throughout the year, we advance multiple strategies and product offerings that take advantage of the unique construct of this company with strong assets across merchant and financial solutions.
Julie Chariell: We added large enterprise clients, both traditional and e-commerce merchants, on the strength of our unified offering, modern gateway, and growing value-added solutions portfolio.
Julie Chariell: At Clover, we laid the foundation for continuing our strong growth as we released new software, services, and hardware offerings and added three new countries.
Julie Chariell: We extended Merchant Acquiring Services to more financial institutions focused on winning small business clients.
Julie Chariell: We've built solutions to help SMBs navigate the complexity of running their businesses.
Julie Chariell: Managing cash flow, in particular, is one of the biggest challenges.
It's ineffective, time-consuming, and expensive.
Julie Chariell: Cash Flow Central is our solution to this problem. We completed development of this new offering in the fall. Demand from FIs to offer it remains high.
Julie Chariell: Nashville Central will grow even more compelling as part of our full small business suite.
Julie Chariell: The single, integrated, easy-to-use system that SMBs have been looking for. The products and clients for this SMB suite span our Merchant and Financial Solutions ecosystem.
Julie Chariell: A combination that no single competitor has and a solution that no single competitor can offer today.
Julie Chariell: From Merchant Ecosystem, we provide Clover payments, hardware, and software, Clover Vast, including vertical software solutions, capital, employee, customer, and operations management solutions.
and the Small Business Index for Localized Insights.
Julie Chariell: From our financial ecosystem, we provide Caslo Central, Optus for business card issuance, SpendTrack for expense management, Zelle for small business, and Core Banking Account Management and Digital Banking.
Julie Chariell: The full SMB suite will be integrated this quarter with XD, our digital banking platform, which is already live for an implementation with hundreds of FIs.
It will be available directly on Clover late this year.
Julie Chariell: Lastly, we continue to be a partner of choice in real-time payments enablement with Zelle.
Hanks
and FedNow.
Julie Chariell: and in our core modernization strategies, which include FinZAC for simplified technology migration for our existing FI clients, as well as new and larger FIs and embedded finance pioneers.
Julie Chariell: We capped off all this progress with the naming of our next CEO, and we did it in trademark FISERV style.
swiftly, efficiently, and with an extremely high quality result.
We announce Mike Lyons as president on a Thursday
and he started work here the following Monday.
Julie Chariell: That's the kind of urgency, focus, and determination that we bring to our work at Pfizer.
Julie Chariell: It's the speed of execution and the operational excellence that I've committed to you for the last few years, and that will continue under Mike's leadership.
Julie Chariell: I know this not only because of what I've seen since he started, but because what I've experienced working with Mike over the last 12 years.
Julie Chariell: As you know, Mike joined us from PNC, a long-standing Pfizer partner, and one of the nation's largest and strongest banks.
Julie Chariell: Since he started, Mike and I and the full leadership team have been working tirelessly to ensure a smooth transition.
Julie Chariell: Let me hand it over to Mike to say a few words.
Thanks, Frank. I'm thrilled to be here.
Julie Chariell: I've known Pfizer for a long time, wearing a number of different hats, including as an investor, a banker, a large client at B of A and PNC, and a small client at my wife's business where she has been a Clover customer for years and utilizes it to its fullest.
Julie Chariell: Pfizer is an amazing company with an outstanding track record of growth, innovation, operating efficiency,
Julie Chariell: And importantly, the proven ability to add value for our clients and create value for our shareholders.
Speaker Change: After just a week on the job, my excitement of being here has only grown stronger.
Speaker Change: The talent and work ethic of the team, the breadth and quality of our clients and partners, the products, the distribution and technology, and the ideas and opportunities. I couldn't ask for a better platform to build upon.
Speaker Change: Right now, our number one priority is to ensure a smooth leadership transition, keeping everyone laser focused on executing our plan that Frank and the team laid out in late 2023.
Speaker Change: I believe strongly in that plan as it offers significant growth opportunities by meeting the needs of our merchant and financial institution clients.
Speaker Change: Pfizer has a very impressive 39-year track record of double-digit adjusted EPS growth that is matched only by the opportunity that lies in front of us. I look forward to meeting you all to discuss this in the coming months.
Speaker Change: As Frank mentioned, we've worked closely and effectively together for the last 12 years.
Speaker Change: and I've had a front row seat watching him and the Pfizer leaders build this incredible company.
Speaker Change: I thank both Frank and the board for the opportunity to lead Pfizer into its next year.
Speaker Change: And, of course, we all thank Frank for his future service to our country. Thanks, Mike. Now, I'd like to cover some highlights from the fourth quarter and full year. And then I'll turn the call over to Bob to discuss the numbers.
Speaker Change: The growing connections between businesses and financial institutions are a key part of the FISERV story, and our ability to address them makes FISERV unique.
Speaker Change: Embedded finance is the most complete use case for our merchant, issuing, and banking assets combined.
Speaker Change: And last quarter we announced our first large-scale win here with DoorDash to offer its delivery contractors full banking services from within a single app.
Speaker Change: Our cross-platform capability and FinZAC as a real-time ledger are true differentiators for us here.
Speaker Change: We've been executing with speed and quality and have already onboarded a significant number of accounts and cards since the October announcement.
Speaker Change: and our pipeline of other embedded finance opportunities continue to grow.
Speaker Change: We reinforced our position as a partner of choice with the Q4 signing of a key strategic partnership with ADP.
Speaker Change: Together, we serve millions of small businesses, and now we'll bring them a full solution that includes Clover, our cloud-based point-of-sale and business management platform.
Speaker Change: and Caswell and Central, our accounts payables and receivables management platform, integrated with ADP's RUN, its industry-leading small business payroll and HR solutions.
Speaker Change: Essentially, ADP will be the integrated payroll solution on Clover, and ADP will resell Clover and Cashflow Central.
Speaker Change: The integrated solution will make it easier than ever for small businesses to manage the flow of money into and out of their businesses.
whether they are selling to customers
Speaker Change: In Q4, we initiated mutual client referrals to our respective offerings as our teams work to deliver the fully integrated solution in the coming months.
Speaker Change: For the last few quarters, you've heard me recount how what's old is new again, as financial institutions are reinvesting in the merchant acquiring business, especially for SMB merchants. Right now, Sweet Spot.
Speaker Change: To address their needs, we've seen an acceleration of our signing of financial institutions as merchant acquiring referral partners.
Speaker Change: In 2024, we added 65% more bank partners than we did in 2023, including NBT, a $14 billion New York-based bank.
Speaker Change: We are approaching 1,000 financial institutions as merchant partners, with significant opportunity to drive further penetration within our existing FI partners.
While others offer merchant-acquiring solutions,
Speaker Change: Only Fiserv can deliver an entire SMB integrated solution, including Clover. The full suite gives FIs a deeper view into an SMB's full financial position.
Speaker Change: With this knowledge and breadth of product, they can better grow and retain SMB clients and generate deposit and non-interest fees.
Speaker Change: This year, we'll couple this capability with tools to help FIs readily find merchant customer leads and onboard them digitally.
Speaker Change: We have several other key wins in each of our businesses in Q4. In Merchant Solutions, Cloversport notched multiple venue wins.
Speaker Change: One with T.D. Garden, home of the Boston Celtics and Bruins, and another with the Milwaukee Brewers.
Speaker Change: We placed over a dozen Corbett kiosks in T.G. Garden that have increased speed of sales and improved the fan self-checkout experience.
Speaker Change: At Clover Restaurant, a major hotel operator chose custom website solutions from BentoBox for their 2,000 hotel-based restaurants in the U.S.
Speaker Change: This is the fourth large hotel chain to sign on to the Bento digital and e-commerce package.
Speaker Change: In the enterprise space, clients continue to sign up for Commerce Hub, our API-based orchestration layer that connects businesses to our enterprise product suite and value-added solutions.
Speaker Change: In Q4, AT&T decided to add Aldeita as a service offering, while a large petro company signed on to add pay-by-bank and TransArmor fraud protection.
Speaker Change: Merchants overall are increasingly recognizing the importance of payment data to drive business decisions.
Speaker Change: And Fiserv is uniquely positioned to deliver cross-platform data sets to support their business intelligence, security, and AI needs.
Speaker Change: We are driving our enterprise solutions further into government with Tyler Technologies.
Speaker Change: an integrated software provider. We signed a strategic expansion of our relationship that supports processing for state governments.
Speaker Change: to include full omni-channel solutions, more devices including Clover, and value-added solutions
Such as digital wallets, fraud mitigation, and authorization optimization.
Speaker Change: E-commerce providers are increasingly coming to Fiserv as well. We fully ramped our U.S. relationship with PayPal in the fourth quarter and went on to sign PayPal and Latin America for payment processing and other VAPs.
We also landed Leap Financial.
Speaker Change: The fintech firm focused on international remittances and embedded payments that will add commerce up. And we'll be providing card-not-present acquiring and debit routing optimization for the mortgage operations of BILT.
The Loyalty Rewards Platform for Housing Payment.
And finally...
Speaker Change: Curb Mobility, a leading taxi and mobility services company, decided to migrate to CommerceHub. Curb will be our first client.
Speaker Change: to deploy Android Tap2Pay, enabling drivers to use the Android devices that run their driver app as payment acceptance devices as well.
Speaker Change: This will significantly reduce their costs for dedicated in-taxi terminals, hardware, and maintenance.
In EMEA, Pfizer reached a first-of-a-kind opportunity in Spain.
with Unicaha, one of the country's leading banks.
Speaker Change: We signed a strategic agreement to work together to develop advanced solutions in payments and e-commerce, including tools for omni-channel processing and point-of-sale systems.
Speaker Change: in response to growing market demand in Spain from merchants of all sizes
Speaker Change: and in all verticals and we saw further attraction in Spain in January with Rio hotels where we will be providing Cloverflex terminals and card present acquiring across their hotels in the US and Canada.
Speaker Change: In the financial solutions segment, we saw several large core banking wins.
Speaker Change: South State Bank, a now $65 billion Florida-based regional bank on our premier core, plans to add approximately $20 billion assets to the platform following its recent acquisition of Independent Bank.
Speaker Change: Modernization via our DNA core continues as well with our new relationship with Third Federal Savings and Loan, a 17 billion dollar asset bank headquartered in Cleveland.
Speaker Change: Finzac's momentum is clearly building. According to analysis performed by a prominent global consulting firm, Finzac has more accounts in production and clients in the U.S. than all other next-generation competitors combined.
Speed to market is one important reason we win.
Speaker Change: In just 10 months, we powered the U.S. super app of Brazil-based Banco Inter to support international debit and money movement.
Speaker Change: investing, loyalty points, and cash back. And for DoorDash, we enabled access to sponsor bank accounts and real-time payments for DoorDash delivery personnel in just a few months.
Speaker Change: FinZAC was chosen by First Rand Group to power its digital transformation and ongoing growth objectives.
Speaker Change: First Rand is one of the largest banks in Africa with over $130 billion in assets.
and will become the first financial institution
outside of the U.S. to select.
Alklaud native.
real-time banking platform that offers enhanced access to data.
Speaker Change: Caswell Central had a very strong Q4, signing 29 banking clients for a total of 39 since we launched.
Speaker Change: Some of the biggest in Q4 included BMO Harris Bank, Affinity Federal Credit Union, UMB Bank, and City National Bank of Florida.
Speaker Change: Caswell Essentials is starting to pull through other product sales including CheckFree and XD.
Speaker Change: Overall, 2024 was a strong year with important signs of continuing success based on the development and early uptake of many new products designed to be easy for clients to adopt and integrate on our leading platforms.
Speaker Change: Compared to the guidance we had laid out at the start of 2024, our final results have beaten unadjusted operating margin, adjusted EPS, and free cash flow based on strong execution.
Speaker Change: while we met expectations with 16% total company full year organic revenue growth.
Speaker Change: If we exclude transitory factors from Argentina, total company organic revenue growth in 2024 was 11% at healthy and sustainable level.
Speaker Change: For the full year 2024, return value to shareholders in the form of share repurchases worth $5.5 billion.
Speaker Change: were 34 million shares, contributing to a nearly 5% decline in average shares outstanding for the year.
Speaker Change: Today we are sharing a plan that continues down the path we set at our investor conference in November 2023. For 2025, we are guiding the 10-12% organic revenue growth.
greater than 125 basis points of adjusted operating margin expansion.
Speaker Change: 15-17% adjusted EPS growth and roughly $5.5 billion of free cash flow.
Speaker Change: This guidance assumes zero contribution from transitory factors as Argentina's economy stabilizes.
Speaker Change: With 85% recurring revenue in our model, natural operating leverage, ongoing efficiencies,
Speaker Change: New Products, Continuing Investment and Healthy Cash Flow, we are well positioned to extend our lead and to shareholder value and deliver our 40th consecutive year of double-digit adjusted earnings for share growth.
Speaker Change: So with that, I'll turn it over to Bob to cover the numbers for the quarter and full year 2024 and some details behind the 2025 guidance.
Thank you, Frankie. Good morning, everyone.
Bob Hau: If you're following along on our slides, I'll cover the detail on total company and segment performance in the fourth quarter and full year.
Bob Hau: starting with our financial metrics and trends on slide four. The fourth quarter capped off a year of strong revenue growth, whether you look at the numbers as reported or on an organic basis, or even if you exclude the transitory benefit of inflation and interest in Argentina.
Bob Hau: The quarter also featured significant ongoing margin expansion and improved free cash flow.
Bob Hau: Total company adjusted revenue grew 7% while organic growth was 13% driven by strong double-digit growth in the merchant segment and mid single-digit growth in financial solutions.
Bob Hau: Total company adjusted operating margin reached 42.9%, an increase of 180 basis points versus the prior year, and an adjusted operating income growth of 11%.
Bob Hau: Adjusted earnings per share for the quarter was $2.51, up 15%.
Bob Hau: For the full year, on an adjusted basis, revenue grew 7% to $19.1 billion.
Bob Hau: Total company organic revenue growth was 16%, representing our fourth consecutive year of double-digit organic revenue growth.
Bob Hau: Most of the difference between adjusted and organic growth rates came from the sharp devaluation of the Argentine peso through September and broader dollar strength in Q4.
Bob Hau: For the full year, if you were to exclude the transitory items in Argentina, organic revenue growth would have been 11% for the year.
Bob Hau: Adjusted earnings per share was $8.80 at the top end of our guidance range, which we raised every quarter last year.
Bob Hau: Pre-cash flow for the quarter was $1.9 billion and $5.2 billion for the year.
Bob Hau: This very strong free cash flow included a positive impact from a working capital improvement project that we kicked off in Q3.
Bob Hau: We improved processes around both payables and receivables, and the benefit accrued sooner than expected.
We expect this improvement to be sustained in the future.
Turning to our performance by segment, starting on slide 6.
Bob Hau: Organic revenue growth in the Merchant Solutions segment was 23% in the quarter and 27% for the full year.
Bob Hau: Excluding the transitory effects of excess inflation and the Dollar Treester program in Argentina, organic growth would have been 17% in the quarter and 16% for the year.
Bob Hau: On slide 7, we have again included a summary of the contribution from Excess Argentine Inflation and Interest and the Temporary Dollar Theresa Program, along with the offsetting headwind from currency devaluation, which impacts adjusted revenue for both the company and merchant segment revenue.
Bob Hau: Small business, organic, and adjusted revenue growth in the quarter was 24% and 12% respectively.
on payment volume growth of 4%.
Bob Hau: Clover revenue reached 2.7 billion dollars in 2024 with nearly 90% in our small business line reporting.
Bob Hau: Global revenue grew 29% in both the quarter and full year, and Q4 annualized payment volume growth of 14%. This spread reflects growth in value-added solutions, some targeted value-based pricing actions, and strong hardware sales.
Bob Hau: In 2024, we rolled out five new hardware products that gained traction, particularly in our ISO channel and among bank partners investing in the merchant acquiring businesses.
Bob Hau: Vast penetration continued along its path of roughly three points of growth per year, reaching 22% in Q4, driven by continued growth in clover capital and the enhanced clover SAS package.
Bob Hau: Enterprise organic and adjusted revenue growth in the quarter was 31% and 15% respectively.
driven by transactions growth of 17 percent.
Bob Hau: As with small business, organic growth and enterprise included a transitory benefit from Argentina in fourth quarter.
Bob Hau: Above-average enterprise growth also reflects the ramping of a large payback from a processing customer to a direct client, which started in earnest in Q3.
Bob Hau: For the full year, enterprise growth of 31% organic and 12% adjusted includes the impact of ramping growth from the large pay-fat client we mentioned last quarter, as well as the transitory effects from Argentina.
Bob Hau: Commerce Hub continues its positive momentum with roughly 250 clients and daily transactions up tenfold since Q1 of 2024.
Bob Hau: Through a single API integration, Commerce Hub clients can access a variety of solutions, including fraud and security, routing optimization, pay-by-bank, and data analytics. And we continue to add to this portfolio.
Bob Hau: We found that on average after one year Commerce Hub clients take over four BAS products or 60% more than non Commerce Hub merchants.
Bob Hau: For our largest Commerce Hub clients, product attach is even higher, approaching five solutions per merchant.
Bob Hau: Finally, processing organic revenue in the quarter declined by 3%, partially reflecting the relocation of the large pay factor enterprise segment as a direct client.
Bob Hau: For the full year, processing organic revenue declined 1%, consistent with our expectation of roughly flat growth over the medium term.
Bob Hau: As noted in prior quarters, interest expense from anticipation revenue is recorded below the operating income line.
Bob Hau: If the interest cost from anticipation were included in operating income, Merchant Adjusted Operating Margins would have expanded 120 basis points for the quarter and 230 basis points for the full year.
Bob Hau: Turning to slide 8 on the financial solutions segment, organic revenue grew 4% in the quarter and 6% for the full year, at the midpoint of our full year outlook of 5-7%.
Bob Hau: Looking at the business lines, digital payments, organic, and adjusted revenue each grew by 5% in the quarter and 6% for the year.
Bob Hau: Growth in Zelle revenue reached a strong 28% for the year and we are now supporting Early Warning Services newest offering, the Digital Wallet Pays.
Speaker Change: This is a clear example of the value Pfizer can bring at the integration of financial and merchant solutions.
Speaker Change: We both enable banks to offer PAYS to customers and integrate the PAYS wallet as a payment option on our Enterprise and Clover merchant platforms.
Speaker Change: We also continue to see demand for our integration onto FedNow for real-time payments, with nearly 400 of our FI clients enabled or in process.
Speaker Change: Many seamlessly thanks to our existing integration with our NOW Network.
Speaker Change: In issuing, organic revenue grew 3% in the quarter and 7% for the year.
Speaker Change: Below-trend growth in Q4 mostly reflects the timing of plastic and statements volume.
Speaker Change: Banking, Organic and Adjusted Revenue each grew 4% in the quarter and 3% for the year, in line with our expectations.
Speaker Change: Adjusted operating income for the financial solution segment was up 10% for the quarter and 7% for the year. With a full year adjusted operating margin reaching 47.3%, a 130 basis point improvement.
Speaker Change: Now, let me wrap up our 2024 discussion with some remaining details on the financials.
Speaker Change: The adjusted effective tax rate was 18.8% for the full year. This came in slightly lower than expected on benefits of our green tax credit program.
Speaker Change: Total debt outstanding was $24.8 billion on December 31st. Our debt to adjusted EBITDA ratio edged a bit lower to 2.6 times in the fourth quarter in line with our targeted leverage range.
Speaker Change: During the quarter, we repurchased 6 million shares for $1.3 billion, bringing our total cash return to shareholders for the full year to $5.5 billion.
Speaker Change: Average shares outstanding declined nearly 5% in 2024 as a result.
Speaker Change: And we had 18 million shares remaining authorized for repurchase at the end of the year.
Turn you to slide 10.
Speaker Change: We are setting our full year 2025 Adjusted Earnings Per Share Guidance to a range of $10.10 to $10.30.
representing 15 to 17 percent adjusted EPS growth.
Speaker Change: Our organic revenue growth guidance of 10 to 12 percent is at the high end of our medium-term target range and consistent with our organic growth in 2024, excluding the transitory contributions from Argentina last year.
Speaker Change: Given the current macroenvironment in Argentina, we are assuming no contribution from excess inflation or interest in 2025 and an end to the Dollar Tree program in the first quarter of 2025.
Speaker Change: The forecasted impact from foreign currency exchange is 1.5% in 2025 compared to 9% in 2024 since the Argentine peso devaluation is expected to slow as is the recent US dollar strength.
Speaker Change: This will bring adjusted revenue growth much closer to organic growth in 2025 and similar to a historical average spread.
Speaker Change: Our adjusted operating margin expansion outlook of at least 125 basis points is ahead of our prior target of at least 100 basis points annually through 2026.
Speaker Change: And we expect our free cash flow to be about $5.5 billion.
Speaker Change: Drilling down by segment, for merchant solutions we see organic revenue growth of 12 to 15 percent in 2025, driven mostly by strong growth in clover as we reach our 3.5 billion dollar revenue target.
including an increase in vast penetration to the 25% outlook.
Speaker Change: Our ability to achieve these goals is supported by opportunities we advanced in 2024.
with five new hardware rollouts.
Speaker Change: new features and functionality for our three focus verticals of restaurant, services, and retail in three new geographies, Brazil, Mexico, and Australia.
Speaker Change: We expect the small business line to grow above segment average, driven by Clover.
Speaker Change: Enterprise should be slightly below the segment average to more normal levels following the end of transitory benefits in Argentina and some one-time revenues associated with a large payback win.
Speaker Change: In the processing line, we see modest positive growth as we anniversary strategic shifts of certain clients in 2024.
Speaker Change: In financial solutions, we anticipate organic revenue growth of six to eight percent.
Speaker Change: All parts of this business are expected to contribute with new revenue as we go live with Target and Verizon and issuing embedded finance with DoorDash, several FinZones, XD migrations
Speaker Change: and early adopters of Cashflow Central. The issuing and digital payments business lines should grow at or slightly ahead of the segment growth levels, while banking grows a bit slower than average given the nature of the business line.
Speaker Change: While we don't give quarterly guidance, I think it's instructive to consider the quarterly cadence this year. Overall, we expect growth to be weighted towards the second half of the year. Several reasons for this.
Speaker Change: First, we've had multiple new product rollouts in late 2024 that we expect will gain traction over time in the market, from Clover Vertical Software to Cashflow Central and the SMB suite.
Speaker Change: Second, we have several important new wins that will take time to implement and generate revenue, including Target, expected to go live in late March, and Verizon in September.
Speaker Change: Third, we entered three new countries with pilots in the fourth quarter and full-scale go-to-market efforts just getting underway this year.
Speaker Change: And lastly, the contribution from transitory items in Argentina was highest in the first half of 2024, creating tough year-over-year comparisons for the first half of 2025.
Speaker Change: Q1 is a particularly difficult growth comparison from one-time dollar Theresa revenue and a LATAM processing client term fee in Q1 2024.
Speaker Change: So while we see better second half than first half growth, we have strong visibility and thus confidence in the drivers of our full year organic revenue growth.
Speaker Change: Lastly, on guidance, both merchant and financial solutions are expected to contribute to the at least 125 basis points of adjusted operating margin expansion that we are forecasting for the total company this year.
Speaker Change: Below the line we see a higher interest expense in 2025 due to refinancing and ongoing growth in the merchant cash advances.
Speaker Change: Our adjusted effective tax rate should be roughly 19 and a half percent.
Speaker Change: And we expect to continue our share repurchase program with spending ahead of free cash flow.
Frank Bisignano: With that, let me turn the call back to Frank for some closing remarks.
Thanks, Bob.
Frank Bisignano: Those of you who know us know that we are passionate about small businesses.
Frank Bisignano: In Q4, we partnered with the U.S. Chamber of Commerce Foundation.
Frank Bisignano: providing valuable insights on the impacts of Hurricane Celine and Milton to guide response investments and aid in small business recovery.
Frank Bisignano: We are undertaking similar efforts in Los Angeles as we speak, all based on the data captured in the FISERV Small Business Index.
We also have people on the ground offering assistance.
to all of our clients, including small businesses.
Frank Bisignano: And to readily address this and future disasters, we have created a $10 million relief fund to support clients and employees as needed.
Last week, FISERV was again named a world...
is our 10th in the last 11 years.
Frank Bisignano: And we are proud to have moved higher in our rankings, specifically in the areas of quality of product and service and quality of management.
were gratified to consistently rank highly on two other measures.
Frank Bisignano: Innovation and Long-Term Investment Value, which I believe are inextricably linked.
Frank Bisignano: In reality, a single ranking or even multiple awards and recognitions that we've earned can't capture the true value of our company.
Frank Bisignano: You've often heard me speak about the unparalleled assets of Pfizer.
Frank Bisignano: Our scale, broad product set, vast distribution, innovative technology, global presence, and
Deep Bench
unique combination of diverse merchant and FII clients and solutions.
Frank Bisignano: I'm very proud of the strong returns we have delivered on these assets.
Frank Bisignano: and grateful to the team around me, to their talent and support, the board, our management committee, and Phi Serv associates.
Frank Bisignano: as well as our clients, partners, and investors who I've had the privilege of sitting down with over the years.
Frank Bisignano: Ultimately, Pfizer's success comes down to one thing. You've heard me say it over and over again. The construction of the company.
that can endure and transcend CEOs.
Frank Bisignano: On December 5th, I told you we would name a great CEO in a short period of time and that I'd be working every day to meet financial commitments.
Speaker Change: Now, two months later, you can see that we've delivered. I give you my full commitment to be working side-by-side with Mike pending the outcome of my nomination.
So now operator, please open the line for questions.
Speaker Change: Thank you. We would now like to open the phone lines for questions. As a reminder, for today's call, please limit yourself to one question to ensure ample time to answer as many questions as possible. If you would like to ask a question, you may press star 1 on your phone. If you would like to withdraw your question, press star 2. Our first question comes from Tianjin Wang from J.P. Morgan. Please go ahead.
Tianjin Wang: Thanks so much for taking my question. I have to ask a question for Mike. I'm glad to have him on the call, of course. I'm curious to hear your response to what surprised you about Fiserv as you did your diligence to join the company. What was different from maybe what you thought?
Tianjin Wang: Looking at it as an investor and, of course, as a client and partner.
Speaker Change: Thanks for the question. Great to hear from you. It's been a long time. You know, my relationship with the company goes back many years. As you said, it's both an investor and it's a significant client. And then as a partner.
Speaker Change: with all the work we did at Zell and Pays. And it's an unbelievable company, obviously performing at a very, very high level as you can see today with visible.
Speaker Change: revenue, cash flow, and earnings growth. So, there weren't a lot of surprises. It's a terrific franchise. I understand it. I understand the plan that we have in place, I firmly believe.
Speaker Change: in that plan and our big focus internally with the team and we've been going hard since last week is to make sure we don't miss a beat.
Speaker Change: on the execution of the strategic priorities is a long list of really exciting growth opportunities both on the merchant side of the business and the financial side of the business.
Speaker Change: The scope and potential of that set of opportunities and the ability to cross sell across the two platforms is probably, if there's anything, in the last eight days.
Speaker Change: Still early. It's probably that, that's an unparalleled opportunity that I hadn't had full appreciation of until I've gotten here. What we have, the potential on International was also surprised.
Speaker Change: And then I've had over, again, it's only been eight days, but I've had a chance to spend time with the team deeper into the organization, incredibly impressed by the talent and innovation, especially the amount of people focused on innovation.
Speaker Change: You talk about 13,000 engineers, most of whom have reached out and expressed their excitement for the future. And even over the last seven or eight days, have had 10 or 12 client meetings, and we've got incredible clients.
Speaker Change: And our ability to, you know, help them navigate both an evolving and exciting payments world is, again, it's unparalleled. So, like I said, high-level stuff. Obviously, we have more as we go.
Speaker Change: Next we'll go to the line of Darren Peller from Wolf Research. Please go ahead.
Darren Peller: Hey guys, thanks, Maya, congrats, and it's been a while, but welcome. I guess we'll just start off with Clover. I mean the sustainability of the growth has been outstanding, and so when you look at the
trendlining into next year, even against tough comps.
Darren Peller: Just remind us of what you expected, more nuanced building blocks that can keep that afloat at that level, which I know it kind of needs to be to meet your targets.
Darren Peller: And then just thinking about VAS and the cross sell, when considering what you have in terms of new direct sales and new international markets, how is that going to contribute? So maybe just once again revisit the building blocks for the sustainability.
Thanks, guys.
Yeah, um, maybe I'll take it. Right. You know, uh...
Darren Peller: I'd start with, you know, I was down at, like I told y'all, I was going to Brazil. I was on my way back from the launch in Brazil and the President sent his note out. Gustavo and I spent time even
Darren Peller: with the President of Brazil. He was so enthused about our small business efforts. So you go Brazil, Mexico, Australia, all coming online.
Darren Peller: I think the ADP partnership, you know, Maria Black got in a job a year ago, we spent time
Darren Peller: She's a fabulous leader. She saw the opportunity. We saw the opportunity. You think about, you know, when you want to talk about a back book, let's think about ADP's back book.
Darren Peller: That's a hell of a back book and a front book.
You know, we talk about these nearly 1,000 FI partners.
Darren Peller: to continue, you know, we think we're the heavyweight champ of the world at partnership. As I always say, partner of choice.
Darren Peller: Whether it's ABC, whether, you know, we were in a great top ten bank last night, you know, Mike and I, you know.
Darren Peller: So, demand is super high and I think every FI partner, we're building tools to increase penetration in every FI partner.
Darren Peller: And then you'll look at, you know, all the things that we're bringing in new software, you know, besides...
Darren Peller: Cash Flow Central, AEDC, more website management, more employee management, more capital. We rolled out, we had a great year rolling out five new products.
Darren Peller: So, you know, we're all gas, no brake on this baby, and that's kind of how we're playing, you know? And we love it. And, you know, like...
Darren Peller: I will just, I'll make a statement. You know, I'll make the statement. I make the statement everywhere. Mike is crushing it.
Darren Peller: So, there's no pivot going on here, you know, we're not rethinking.
Darren Peller: But he's going to be better than me. He's going to be better than me for 15 reasons, you know, including not a pandemic and not a merger and all gas no brake fully.
Fully integrated team. Everybody loves Mikey. That's it.
Darren Peller: Next we'll go to the line of Timothy Chiodo from UBS, please go ahead.
Great, thank you and congratulations to Mike as well.
Darren Peller: On DoorDash, so big contract and certainly supports the acceleration in financial solutions this year, and you mentioned a pipeline of other embedded finance opportunities, so I was hoping that you could talk a little bit about the PayPair acquisition and how that plays into that. I gather that it brings on program management capabilities and previously Fiserv was working with.
Darren Peller: Smaller third-party program managers, and now you have that in-house. Maybe just talk about what this means for The revenue opportunity not only with your existing clients But also how it might help you help you with some of those RFPs particularly in light of those comments around the pipeline
Darren Peller: Yeah, Tim, it's Bob. Thanks for the question, and you're right on the mark.
feel great about landing and very rapidly accelerating
Darren Peller: getting up to a full ramp in just a few months.
Darren Peller: That's going quite well. Program management is certainly part of the overall program with DoorDash and with Embedded Finance clients. We do some of that in-house. We
Darren Peller: partner with third parties, it's a combination, and Payfair will bring some additional capability to us around that aspect.
That transaction is not yet closed.
Darren Peller: But we feel like that's a good add to the overall capability that we have.
Darren Peller: And if you think about what an embedded finance client would need.
Darren Peller: We really don't think there's another company that has all the assets available within our own shop to really fully serve those clients. We think that's why DoorDash selected us and why we feel like we're in a great position to continue to see that space grow for us.
Speaker Change: Next we'll go to the line of Harshita Rawat from Bernstein. Please go ahead.
Harshita Rawat: Congratulations, Mike. Bob, can you talk about January trends? Are you seeing continuation of what you saw in December and the fourth quarter? And then separately, can you also expand upon your comments in Clover GPV growth?
Harshita Rawat: Kind of decelerated a little bit, we've seen some acceleration in U.S. volume growth by the network, so can you maybe unpack the growth for us and comment on U.S. versus international dynamics there? Thank you.
Bob Hau: Sure, I would say that obviously what we're 33 days into the first quarter
Consumer continues to do well and remain resilient.
Bob Hau: We certainly benefit from having the breadth of our capability, serving discretionary as well as non-discretionary categories. A lot of folks talking about
Bob Hau: experiences, obviously we participate in that also, so generally feel good about our ability to continue to grow nicely as we see consumer spending going on and leveraging our very broad distribution channel and variety of verticals that we serve.
Bob Hau: Obviously, a lot going on in the world, and we've seen FX.
Bob Hau: and they're going to be talking about the next phase of the COVID-19 vaccine. So I'm going to let you guys ease quite a bit or see that going on in 2025. And I'm going to also let you guys see the next phase of the COVID-19 vaccine. So I'm going to let you guys see the next phase of the COVID-19 vaccine.
Speaker Change: you heard us talk in our prepared remarks, 25 outlook is much lower. That, of course, does play into that volume. That volume is a reported number. We don't adjust it for FX.
Speaker Change: We also don't adjust it for the inflation and interest rate dynamic that we saw down in Argentina in 2024 and looking forward to not talking about that in 2025 as that has now returned to more normal levels. So bottom line, feel good about where we are. January is continuing with similar trends we saw in the fourth quarter and excited to
to get the year going.
Thanks, Aisha.
Speaker Change: Next, we'll go to line of Dave Koenig from Baird. Please go ahead.
Yeah, hey guys, thanks. Great, great year.
Speaker Change: I guess my question is within financial solutions, issue or slope, you talked about that a little bit.
Speaker Change: I guess, was that because financial solutions product revenue was really strong in Q2, Q3? That fall in issue, and maybe that's why it slowed a little, and then when does that pick up? When does like Verizon, et cetera, Target kind of hit in 2025 to re-accelerate that?
And so we saw some slower volume in that space.
and I think that's tied to the overall credit environment.
Thank you.
Speaker Change: for next year, for 2025, we see Target coming on in very late first quarter, late March.
Speaker Change: Verizon will come in in September and the other product large project that we've been talking about in the past is Desjardins that will actually come to fruition in 2026 so we'll see an uptick
Late March, obviously, that ramps.
Speaker Change: and Philip L. We will be able to see the next couple of weeks throughout the second half of the year next couple of weeks throughout the second half of the year and Verizon will benefit us as it ramps into the and Verizon will benefit us as it ramps into the fourth quarter. fourth quarter. . . . . . .
Speaker Change: Next we'll go to the line of Dan Dohler from Mizzou Hope. Please go ahead.
Hey guys, great results, great year. Congrats again, Frank.
Um
Speaker Change: So, can we talk strategically a little bit about your Walmart partnership? Like, how do you envision this, you know, very exciting using the Now Network and FedNow and all these things to actually maybe change the way people pay? Any early observations from your conversations there would be really helpful. Thank you.
Take the macro, you know, I mean...
I got the first day of the 2000...
Speaker Change: and Wal-Mart at that point was thinking about, you know, multiple providers and other things and
Thank you.
Speaker Change: had a tremendous partnership. We continue doing more with them. I mean, look at us running their GV of one financial on FinSec, which I always believe we are able to service.
You know, Wal-Mart.
Speaker Change: on FinZac, and you hear us talk about what's going on, you see...
Yeah, uh...
Speaker Change: first ran, you know, as a client. They're coming on, you know, so we continue to have an extraordinary relationship. Remember, we have a team.
That shit's been vented though.
Speaker Change: Right, you know, I mean, that's the extent of that relationship. We have one executive in charge of it. We meet all the time. I meet with the leadership around payments. Mike, you know, obviously understands, Mike Lyons understands, you know, Walmart inside and out also.
Speaker Change: So, you know, and we're generally working side-by-side with them on any initiatives they have in the space of...
Payments or FinTech.
Speaker Change: You know, we're generally focused on our clients and serving our clients. We're not really selling things to our clients.
Speaker Change: We're partnering with Walmart to line up with their strategic initiatives way before a rollout.
Speaker Change: So, I mean, I can't say enough about them as a client, but I'd say, you know, I'm client-based.
is unparalleled.
Speaker Change: Right, I mean from you know, we could go through the client base and
Speaker Change: It could be, you know, even a small community bank or a good community bank somewhere in America, you know, we have lots of them and we partner with them. It's why we have a structure of coverage the way we do, why we strongly believe in relationship management. You know, Walmart's a 27-year relationship.
Speaker Change: So, I can't, I mean, it's not about one initiative, it's about, and it's not about one client.
Speaker Change: but they are a fabulous client, great partner, and they're also a strong client, you know? They want and deserve superior product and superior service, and you know, we meet regularly. It's a great relationship. Thanks for asking.
Speaker Change: Next we'll go to the line of Jason Kupferberg from Bank of America. Please go ahead.
Jason Kupferberg: Thanks, guys. Congrats, Mike. Congrats, Frank. I wanted to ask on Clover, just, Bob, you mentioned that spread between the revenue and the volume growth. It did widen out a little bit, and I know you talked about the vast penetration, the pricing and the hardware sales. I was hoping you could maybe break down the contribution to the spread among those three, and then any thoughts on how that spread may evolve in 2025. Thank you.
Sure, thanks Jason. I think overall the
Bob Hau: The list that you just had is kind of where we are from a ranking standpoint. FAS is certainly continuing to improve, expand. We'll see that absolutely continue into 2025 where we expect to hit 25%.
Bob Hau: Good growth in 2024, three points over the previous year. Hardware, given the fact that we rolled out five new pieces of hardware, we saw a very nice uptick in that space.
the kiosk, the Cloverflux.
Bob Hau: FlexPocket, et cetera, all participated in helping drive additional hardware. We're also seeing more uptick in that from our financial institution clients.
Bob Hau: investing in the Clover capability. And then from a overall mix standpoint, you know, more direct is giving us great opportunity going forward.
Bob Hau: Next we'll go to line up of Jim Fawcett from Morgan Stanley. Please go ahead.
Jim Fawcett: Good morning, congrats to Mike and Frank. Wanted to ask quickly about the go-to market on a lot of these new offerings. It seems like a lot of attractive potential for your financial partners to engage with small businesses further with the new offerings.
Speaker Change: We're pretty excited about those, but wondering how we should think about go-to-market support for those, what the implications for operating expenses are.
Speaker Change: and what kind of proof points we should be watching to see as your financial partners start to engage and roll out. Thanks.
Speaker Change: Yeah, a few things. You know, when we lay all this out, obviously, we're adding to our sales force.
Speaker Change: Right, and we love to have Dallas Outdoors, so that's a real positive, you know.
Speaker Change: We also have world-class distribution, so our ability, you know, to get product out, we have a very, very
Speaker Change: structure way to deal with our partners that's been tried and true. Start with how much distribution we got at a clover, right? Like that was really a distribution channels and our distribution partners.
Frank Bisignano: Frank, so it's, you know, as we like to say, what's old is new.
Frank Bisignano: We're just coming back to using our distribution capability to add more sales. Obviously, we're also going to have more digital capability of distribution this year than we had last year. And we're adding more sales, people feed on the street, across the board.
You know, so I think I think there is a
It sounds like a lot.
Frank Bisignano: But a lot of it's integrated, a lot of it's technically integrated, we're doing a very good job, whether it's on ADP or Cash Flow Central, to have deep technical integration.
Frank Bisignano: And, you know, ultimately, our bank partners, you know, want to help us do all these things with more revenue for them.
Frank Bisignano: So, you know, when you think about clover growth, when you think about cash flow central growth, when you think about ADP, you know, deeply technically integrated.
Frank Bisignano: to, you know, grow these products. So, nothing really new there except more technically integrated than ever before.
Speaker Change: And our final question will come from the line of Ramsey Ellisall from Barclays. Please go ahead.
Ramsey Ellisall: Hi, thanks for squeezing me in here, and nice to meet you, Mike, over the phone.
Ramsey Ellisall: I wanted to ask about Cash Flow Central. Could you give us your latest thoughts, Frank or Bob, on when it will become a material contributor to the P&L? Will it gain enough momentum to be felt in 2025? And also just help us understand the sort of economic model there. Is it BIPs on volume, fixed fee, subscription fee? How do you actually price the thing? Thank you.
You know, meaningful in a 20-plus billion dollar...
Ramsey Ellisall: This company has a lot of variability on how people mean meaningful.
Ramsey Ellisall: But we'll, you know, in the second half of this year...
Ramsey Ellisall: You know, our clients are going to be online, and we expect to be booking revenue. I think you said meaningful in the way Bisignano thinks about meaningful. It's more like, you know, 26, not 25.
But, you know, this is long term.
Ramsey Ellisall: sustainability, durability, and you know like Mike and I and and you know like
Ramsey Ellisall: We sit around and talk, and it's fun to be doing this with him because he's under the hood, Frank is, and you know, most of us, we believe that, you know, our ability to grow
The company in total
Ramsey Ellisall: is just as much as we can consume because we're continuing to, you know, and I said this a long time ago to y'all, when we laid out targets a long time ago, we continue to add TAM opportunities.
Ramsey Ellisall: So, you know, I think on the specific question, it's, you know, you'll see numbers starting to run up in the second half. I would consider it, in my language, meaningful, right, in 26.
Ramsey Ellisall: And I think we're not limited to that opportunity. You know, Oasis has so many growth drivers in the company, and you heard it, Mike.
Ramsey Ellisall: you know his own words and when he sat in an all-day management meeting on the first on last Monday and we go through the business plans and look at the opportunities
Ramsey Ellisall: You know, and that's why we're able to post numbers we post. It's a land of opportunity. I hope that's helpful
So, um...
Ramsey Ellisall: Thank you for your attention today. Reach out to our IR team. I hope to talk to all of you and like I like to say I'll be here till I'm not but Mike and I are side-by-side. They wouldn't let me say that earlier but I'm saying it now. Have a great day. Bye.
Speaker Change: Thank you all for participating in the FISER 4th Quarter 2024 Earnings Conference Call. That concludes today's call. Please disconnect at this time and have a great rest of your day.