Q2 2025 Bandwidth Inc Earnings Call
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Sarah Walas: And now I'd like to turn the conference over to your host today, Sarah Walas, Vice President of IAR. Please go ahead.
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David Morken: Good morning, and welcome to Bandwidth's second quarter 2025 earnings call. I'm joined today by David Morken, our CEO, and Daryl Raiford, our CFO. They will begin with prepared remarks, and then we will open up the call for Q&A.
Good morning and welcome to Bandwidth's second quarter 2025 earnings call. I'm joined today by David Morken, our CEO, and Daryl Raiford, our CFO.
Daryl Raiford: Our earnings press release was issued earlier today. The press release in an earnings presentation with historical financial highlights and a reconciliation of GAAP to non-GAAP financial results can be found on the investor relations page at investors.bandwidth.com.
They will begin with prepared remarks, and then we will open up the call for Q&A.
Our earnings press release was issued earlier today.
Daryl Raiford: During the call, we will make statements related to our business that may be considered forward-looking, including statements concerning our financial guidance for the third quarter and full year 2025. We caution you not to put undue reliance on these forward-looking statements as they may involve risks and uncertainties that could cause actual results to vary materially from any future results or outcomes expressed or implied by the forward-looking statements. Any forward-looking statements made on this call and in the presentation slides reflect our analysis as of today, and we have no plans or obligation to update them.
The press release in an earnings presentation with historical financial highlights and a Reconciliation of gaap to non-gaap financial results can be found on the investor relations page at investors. Cam.
During the call, we will make statements related to our business. These may be considered forward-looking, including statements concerning our financial guidance for the third quarter and full year 2025.
We caution you not to put undue Reliance on these forward-looking statements as they may evolve risks and uncertainties that could cause actual results to vary materially from any future results or outcomes expressed or implied by the forward-looking statements.
Daryl Raiford: For a discussion of material risks and other important factors that could affect our actual results, please refer to those contained in our latest 10-K filing as updated by other SEC filings.
Any forward-looking statements made on this call and in the presentation slides reflect our analysis as of today, and we have no plans or obligation to update them.
David Morken: With that, let me turn the discussion over to David. Thank you, Sarah. And good morning, everyone.
Or a discussion of material risks and other important factors that could affect our actual results. Please refer to those contained in our latest 10-K filing as updated by other SEC filings. With that, let me turn the discussion over to David.
David Morken: Welcome to Bandwidth's second quarter 2025 earnings call. We delivered a solid second quarter, demonstrating continued momentum and disciplined execution across the business. Revenue of $180 million and adjusted EBITDA of $22 million exceeded expectations. We gained good traction in customer acquisition and achieved continued improvement in operating metrics. This quarter underscores a strong performance over the last 12 months, where we grew revenue 15%, EBITDA 36%, and free cash flow 26%. The demand for mission-critical enterprise communications is durable, and our platform is essential for companies transforming their customer experience with AI. To our customers, thank you for your partnership.
Thank you, Sarah, and good morning everyone. Welcome to bandwidth second quarter 2025 earnings call.
We delivered a solid second quarter, demonstrating continued momentum and disciplined execution. Across the business, revenue of $180 million and adjusted EBITDA of $22 million exceeded expectations.
We gained good traction in customer acquisition and achieved continued improvement in operating metrics.
This quarter underscores a strong performance over the last 12 months, where we grew revenue 15%, EBIT off 36%, and free cash flow 26%. The demand for mission-critical enterprise communications is durable, and our platform is essential for companies transforming their customer experience with AI.
David Morken: To our bandmates, thank you for your incredible work and dedication. And I thank God for blessing our journey together.
To our customers. Thank you for your partnership.
To our band mates. Thank you for your incredible work and dedication.
And I thank God for blessing our journey together.
David Morken: The story of this quarter is the tangible progress of our AI strategy. Our investments in AI voice are now translating into customer adoption and laying the groundwork for a powerful new layer of revenue. We're seeing meaningful traction including new $1 million plus multi-year deals as enterprises leverage the software-driven capabilities of Maestro and AIBridge within the Bandwidth Communications Cloud, allowing them to seamlessly integrate AI voice into their customer experience call flows. These platforms provide the essential APIs and orchestration tools for advanced deployment. This is particularly evident with our existing customers in the financial services, health care, and hospitality verticals.
The story of this quarter is the tangible progress of our AI strategy. Our investments in AI voice are now translating into customer adoption and laying the groundwork for a powerful new layer of revenue. We're seeing meaningful traction, including new multi-year deals of over $1 million, as enterprises leverage the software-driven capabilities of Maestro and AI Bridge within the Bandwidth Communications Cloud, allowing them to seamlessly integrate AI voice into their customer experience call flows.
David Morken: We believe bandwidth is the essential platform for the enterprise AI voice revolution. Whether a customer is using a standalone AI model or the tools embedded in their CCAS platform, they rely on bandwidth for the scale, reliability, and orchestration required to succeed.
These platforms provide the essential apis and orchestration tools for advanced deployment. This is particularly evident with our existing customers in the financial services Healthcare and Hospitality verticals.
We believe bandwidth is the essential platform for the enterprise AI voice revolution.
David Morken: Let me share how this is creating value today. A long-time customer, one of the largest banks in the U.S., utilized our Maestro platform's robust software integrations to seamlessly incorporate a third-party conversational AI provider. This provided them with the programming flexibility to innovate across their multiple CCAS systems, leveraging Maestro's agnostic orchestration layer. And combined with our network-level voice anomaly detection, the bank can deliver even more reliable, resilient, and intelligent customer experiences across all their business lines. the impact is clear. They can now test and deploy new AI-powered customer experiences with speed and confidence, all while maintaining control of their technology stack.
Whether a customer is using a standalone AI model or the tools embedded in their Cass platform. They rely on bandwidth for the scale, reliability, and orchestration, required to succeed. Let me share how this is creating value today.
A long time, customer 1 of the largest banks in the US. Utilized our Maestro platforms, robust software Integrations to seamlessly incorporate. A third-party conversational, AI provider.
This provided them with the programming flexibility to innovate across their multiple CCaaS systems, leveraging Maestro's agnostic orchestration layer.
Reliable, resilient, and intelligent customer experiences across all their business lines.
David Morken: This is a blueprint for how we will expand our business across our enterprise customer base. Another large existing customer, a leader in digital banking, is using the native AI features within their Genesys contact center. In this scenario as well, bandwidth is critical. The low latency, high call quality, and high availability of our communications cloud was essential. As their team told us directly, our AI story only works with bandwidth.
The impact is clear. They can now test and deploy, new AI, powered customer experiences with speed and confidence all while maintaining control of their technology stack.
This is a blueprint for how we will expand our business across our Enterprise customer base. Another large existing customer a leader in digital banking is using the native AI features within their Genesys contact center in this scenario as well. Bandwidth is critical the low latency High. Call Quality and high availability of our Communications Cloud was essential.
David Morken: This is powerful validation that the underlying communications cloud is the linchpin for any successful AI voice strategy. These examples highlight a fundamental shift that is expanding our economic engine. As we've said before, AI is not replacing voice, it's enriching it. Each AI-powered call has the potential to drive significantly more usage of our cloud platform, largely due to the software-driven value-added services we layer on. With capabilities like Maestro's orchestration modules, integrated transcription, and our fraud detection software solutions, we see a path to potentially generating as much as three to four times the revenue of a standard voice call.
As their team told us directly, our AI story only works with bandwidth. This is powerful validation that the underlying Communications Cloud is the linchpin for any successful AI voice strategy.
These examples highlight a fundamental shift that is expanding our economic engine. As we've said before, AI is not replacing voice, it's enriching it. Each AI powered call has the potential to drive. Significantly more usage of our Cloud platform. Largely due to the software driven value added Services. We layer on with capabilities like Maestro's orchestration modules integrated transcription and our fraud detection software.
David Morken: This is a powerful consumption multiplier that expands our share of wallet and makes our platform stickier. In regulated sectors like financial services, customers rely upon us for compliance and security, as well as performance. As AI is further integrated into enterprise workflows, ensuring trust and transparency in voice applications is becoming as essential as uptime, and may also drive future revenue opportunities.
Solutions, we see a path to potentially generating as much as 3 to 4 times. The revenue of a standard voice call.
This is a powerful consumption multiplier that expands our share of wallet and makes our platform stickier in regulated, sectors, like Financial Services. Customers rely upon us for compliance and security as well as performance.
David Morken: Every new enterprise win this quarter included our maestro platform, underscoring its role as a core software differentiator. This isn't just an add on. It's the programmable intelligence layer that drives higher revenue per customer and deeper integration, enabling sophisticated call routing and service orchestration that legacy systems cannot match. This AI driven growth potential is built upon the strong foundation of our core voice business.
As AI is further integrated into enterprise workflows, ensuring trust and transparency in voice applications is becoming as essential as uptime and may also drive future revenue opportunities.
David Morken: This quarter, we continued to win high-value customers, reinforcing the strength of both our integrated direct and channel sales strategies. Our direct sales team closed one of Tennessee's largest healthcare providers, serving millions of customers. They initially planned to split their traffic between two vendors, but ultimately selected Bandwidth as their sole provider. Why? Because the resilience of our call-assure solution was the only one that could meet their strict uptime requirements for essential Medicare and Medicaid services. When service cannot fail, enterprises choose bandwidth. We also won a leading insurance brokerage with more than 10,000 associates across 200 offices nationwide.
Every new enterprise win this quarter included. Our Maestro platform underscores its role as a core software differentiator; this isn't just an add-on. It's the programmable intelligence layer that drives higher revenue per customer and deeper integration, enabling sophisticated call routing and service orchestration that legacy systems cannot match. This AI-driven growth potential is built upon the strong foundation of our core voice business.
This quarter. We continue to win, high-value customers reinforcing the strength of both our integrated direct and channel sales. Strategies, our direct sales team closed, 1 of Tennessee's largest Healthcare Providers serving. Millions of customers. They initially planned to split their traffic between 2 vendors.
But ultimately, they selected Bandwidth as their sole provider. Why? Because the resilience of our culture solution was the only one that could meet their strict uptime requirements for essential Medicare and Medicaid services.
When service cannot fail, enterprises choose Bandwidth.
David Morken: They needed to migrate both their UC and contact center to the cloud, and chose Bandwidth after our proof of concept demonstrated not only the technical excellence of our support team, but also the programmable power of Maestro's software to handle their sophisticated multi-site call routing requirements.
David Morken: This win, once again, showcases our role as the go-to partner for complex cloud migrations in regulated industries.
We also want a leading insurance brokerage with more than 10,000 associates across 200 offices nationwide. They needed to migrate both their UC and contact center to the cloud and show bandwidth. After our proof of concept, we demonstrated not only the technical excellence of our support team, but also the programmable power of Maestro's software to handle their sophisticated multi-site call routing requirements.
David Morken: Our channel partnerships are also becoming a powerful growth engine delivering a record number of deals this quarter across a variety of industry verticals. A great example is our work with a top systems integrator, where we've built a successful playbook for migrating large enterprises from on-premises Cisco systems to the cloud. Two of this partner's significant healthcare accounts were moving to Cisco WebEx Contact Center. Both had a critical need for reliability and each chose bandwidth because we de-risked the entire migration. With proven uptime, automated porting, and total visibility through our dashboard, we gave them the confidence to move to the cloud without fear of disruption.
This win. Once again showcases our role as the go-to partner for complex Cloud migrations in regulated Industries.
Our Channel Partnerships are also becoming a powerful growth engine, delivering a record number of deals this quarter across a variety of industry verticals. A great example is our work with a top systems integrator, where we've built a successful playbook for migrating large enterprises from on-premises Cisco Systems to the cloud.
Two of our partner's significant healthcare accounts were moving to Cisco WebEx Contact Center. Both had a critical need for reliability, and each chose Bandwidth because we de-risked the entire migration.
David Morken: The message to the market is clear. For the thousands of enterprises that are still on-premises, bandwidth is the fastest and most reliable path to the cloud.
With proven uptime, automated porting, and total visibility through our dashboard, we gave them the confidence to move to the cloud without fear of disruption.
The message to the market is clear.
David Morken: To summarize, we are executing on a clear and focused strategy. First, we continue to prioritize business execution, delivering solid financial results, exceeding our guidance, and demonstrating the efficiency of our business model. Second, we are scaling our global enterprise business by winning larger customers with multi-year higher margin engagements who rely on us for their most mission-critical communications. And third, we're accelerating our AI voice innovation, creating a powerful revenue multiplier, and cementing our role as the essential platform for the future of the AI-powered customer experience. Voice is the most durable and important channel for customer engagement, and with the rise of AI, it will be even more indispensable.
And most reliable path to the cloud.
To summarize. We are executing on a clear and focused strategy.
First, we continue to prioritize business execution, delivering solid financial results, exceeding our guidance and demonstrating the efficiency of our business model.
Second, we are scaling our Global Enterprise business by winning larger customers with multi-year, higher-margin engagements, who rely on us for their most mission-critical communications. Third, we're accelerating our AI voice innovation, creating a powerful revenue multiplier and cementing our role as the essential platform for the future of the AI-powered customer experience.
David Morken: We are uniquely positioned to lead this market, and we are confident in our ability to create significant long-term value for our shareholders.
Voice is the most durable and important channel for customer engagement and with the rise of AI, it will be even more indispensable.
Daryl Raiford: Now, I'll turn it over to Daryl to discuss the financial results in more detail. Thank you, David. And good morning, everyone. We're pleased to report a solid second quarter driven by accelerating momentum in our core voice offering. This performance demonstrates the strength of Bandwidth's cloud communications platform. The effectiveness of our go-to-market strategy and our ability to scale efficiently, our team's execution led to solid revenue performance with adjusted EBITDA exceeding the high end of our guidance. Looking at our second quarter 2025 results, total revenue of $180 million increased 9% year-over-year normalized for 2024 cyclical political campaign revenue of $8 million.
We are uniquely positioned to lead this market and we are confident in our ability to create significant long-term value for our shareholders.
Now, I'll turn it over to Daryl to discuss the financial results in more detail.
Thank you, David, and good morning, everyone. We're pleased to report a solid second quarter driven by accelerating momentum in our core voice offerings.
This performance demonstrates the strength of bandwidth's cloud communications platform.
The effectiveness of our go to market strategy and our ability to scale efficiently, our team's execution, led to solid Revenue performance with adjusted ibida exceeding. The high end of our guidance
Daryl Raiford: Included within that result, cloud communications revenue reached $136 million. an 8% year-over-year increase on a normalized basis. Non-gap gross profit of $79 million marked an increase of 11% year-over-year or 13% growth when normalized. non-gap gross margin improved to 58%, a two percentage point increase year over year. Adjusted EBITDA grew by 17% year-over-year to $22 million, driven by higher revenue and stronger margins. Free cash flow was $26 million, representing 19% margin. Focusing on our three market offers, enterprise voice revenue grew 29% year over year, fueled by robust demand on our core platform. from both customers expanding usage and new customers migrating contact centers and employee communications to the cloud.
Looking at our second quarter, 2025 results, total revenue of 180 million increased 9%, year-over-year, normalized for 2024 cyclical, political campaign revenue of 8 million included. Within that result Cloud Communications Revenue reached 136 million
and an 8% year-over-year increase on a normalized basis.
Non-gaap growth, profit of 79 million marked, an increase of 11% year-over-year or a 13% growth when normalized.
Non-gaap gross margin improved to 58% a 2 percentage Point increase year-over-year.
By 17% year-over-year to 22, million driven by higher revenue and stronger margins.
Free cash flow was 26 million representing. 19% margin.
Focusing on our three market offers, Enterprise Voice revenue grew 29% year-over-year, fueled by robust demand on our core platform.
Daryl Raiford: Global Voice Plans, our largest customer category, grew revenue 7% year-over-year, which is our highest growth rate achieved since 2021, driven by channel partnership traction, along with continued expansion from long-term customers and onboarding of new ones. Programmable messaging likewise achieved a normalized 7% year-over-year growth. Moving to operating metrics, net retention rate for the first quarter was 112%. Customer name retention remained well above 99%. Average annual revenue per customer set another record at $230,000 or a record $216,000 when excluding political campaign revenue. After reaching mid-year, we're encouraged by our strong performance with first-half revenue growth in our core voice offerings, exceeding expectations due to higher demand from existing customers and the addition of new ones.
From both customers, expanding usage, and new customers, migrating contact centers, and employee Communications to the cloud.
Global voice plans, our largest customer category, grew revenue 7% year-over-year.
Our highest growth rate achieved since 2021 was driven by channel partnership traction, along with continued expansion from long-term customers and the onboarding of new ones.
Programmable messaging, likewise achieved a normalized 7%. Year-over-year growth moving to operating metrics net retention rate for the first quarter was 112%.
Customer name, retention remained. Well, above 99% average, annual revenue per customer, set another record at 230,000 or a record 216,000, when excluding political campaign Revenue,
Daryl Raiford: We also achieved record-high first-half non-gap gross margins, EBITDA, and operating cash flows. Looking ahead to the remainder of 2025, three months ago we our full-year 2025 guidance, anticipating continued acceleration in the second half, following solid second-quarter results, and while monitoring the expected typical holiday season uptick, we remain confident in this second-half acceleration, which underpins our previously raised full-year guidance. We continue to project 10% organic revenue growth at the midpoint for the full year and are once again increasing our full-year EBITDA outlook to $88 million at the midpoint. We believe this outlook for the second half is an achievable plan that keeps us firmly on track toward our strategic and financial goals.
After reaching mid-year, we're encouraged by our strong performance. With first half revenue growth in our core voice offerings exceeding expectations due to higher demand from existing customers and the addition of new ones, we also achieved record high first half non-GAAP gross margins, EBITDA, and operating cash flows.
Looking ahead to the remainder of 2025, three months ago, we raised our full-year 2025 guidance, anticipating continued acceleration in the second half.
Following solid second quarter results.
And while monitoring the expected typical holiday season, uptick, we remain confident in the second half acceleration, which underpins our previously raised full year guidance,
we continue to project 10% organic Revenue growth at the midpoint for the full year and our once again increasing our full year, ibida outlook to 88 million at the midpoint.
Daryl Raiford: In summary, we are pleased with our operating and financial performance in the first half. We're building on a foundation of strong execution, expanding customer value through AI-powered use cases, and leveraging our platform's scale and flexibility. As David remarked, we're executing with discipline, scaling our global enterprise presence, and accelerating AI voice innovation to place bandwidth at the center of the AI-powered customer experience. This strategy positions us to deliver sustained revenue growth, continued margin expansion, and robust cash generation.
We believe this outlook for the second half is an achievable plan that keeps us firmly on track toward our strategic and financial goals in summary. We are pleased with our operating and financial performance in the first half.
As David remarked, we're executing with discipline, scaling our global enterprise presence and accelerating AI voice innovation to place bandwidth at the center of the AI-powered customer experience.
Operator: With that, I'll now turn the call over to the operator for the question and answer portion of today's call. Yes, thank you. We will now begin the question and answer. To ask a question, you may press star, then 1 on your timer. If you are using a speakerphone, please pick up your handset before you begin. At any time your question has been addressed and you would like to withdraw it, please press star 1. This time we will pause.
This strategy positions us to deliver sustained revenue growth, continued margin expansion, and robust cash generation. With that, I'll now turn the call over to the operator for the question-and-answer portion of today's call.
Yes, thank you. We will now begin the question and answer session. To ask a question, you may press star (*), then 1 on your telephone keypad.
If you are using a speaker-phone please pick up your handset before pressing the keys. If anytime your question has been addressed and you'd like to withdraw it, please press star and then 2
At this time, we will pause momentarily to assemble the roster.
Josh: And the first question... All right, thanks for taking my questions. Nice job on the quarter here. It seems like the thesis for AI use cases for customer support is kind of playing out as expected here in terms of driving additional voice minutes on the platform. How are you thinking about the outlook? You know, maybe get some more color here. I know you made a couple comments about the second half, ramping these use cases relative to leaving your full year revenue guidance unchanged after this quarter. Thanks, Josh.
And the first question comes from Joshua, Riley with nem.
All right, thanks for taking my questions. Nice job on the quarter here. It seems like the thesis for AI use cases for customer support is kind of playing out as expected here, in terms of driving additional voice minutes on the platform. How are you thinking about the outlook? You know, maybe get some more color here. I know you made a couple of comments about the second half ramping these use cases relative.
Do uh, leaving your full year Revenue guidance on changed after this quarter.
David Morken: This is David. And yes, I want to affirm your observation. Indeed, Maestro was a critical component of every single one of our enterprise wins and the AI use case thesis that we've had continues to manifest and we're really pleased with that.
Daryl Raiford: The second part of your question was regarding guidance and let me ask Daryl to address that.
Thanks Josh, this is David and yes, I want to affirm your observation. Indeed, Maestro was a critical uh, component of every single 1 of our Enterprise wins. And the AI, use case thesis that we've had continues to manifest and we're really pleased with that. Uh, the second part of your question was regarding guidance, and let me ask Daryl to address that.
Daryl Raiford: Good morning, Josh. It's nice to say hello to you and thank you for joining the call. We do expect, as I said in my prepared remarks, we do expect that our second half will accelerate over our first half growth. First half ended up setting, as I said, a record in terms of our financial metrics over prior first half. Second half is set to accelerate. Our guidance at the midpoint in terms of total revenue normalized, we'll expect for the third quarter a 10% organic growth. And then if you do the math for the full year and you back into the fourth quarter, what we're calling for is 13%.
Could uh, good morning Joshua. It's nice to say hello to you, and thank you for joining the call.
We do expect, as I said in my prepared remarks, that our second half will accelerate over our first half growth.
Josh: So you can see the sequencing in terms of the acceleration and what I was referring to. Got it, that's helpful.
First half ended up uh setting as I said uh a record in terms of um our financial metrics over. Uh prior first half, second half is set to accelerate our guidance at the midpoint in terms of uh total revenue. Um, normalized will expect for the third quarter of 10% organic growth. And then if you do the math for the full year and you back into uh the fourth quarter, what we're calling for is 13% so you can see the sequencing in terms of the acceleration and what I was referring to.
Josh: And then in terms of the Maestro add-ons that you've seen over the last several quarters here, can you just give us a sense, you know, it seems like the average revenue per customer continues to pick up here. How much of that is being driven by Maestro add-ons or other add-ons, or any other considerations that we should be considering here for our Thank you, Josh.
Got it, that's helpful. And then in terms of the Maestro, um, add-ons, that you've seen over the last several Quarters here, can you just give us a sense? You know, it seems like the average, uh, Revenue per customer continues to pick up here. How much of that is being driven by Maestro add-ons or other add-ons or uh, any other considerations that we should be, uh, considering here for our food growth?
David Morken: This is David.
John Bell: Again, we've invited our Chief Product Officer, John Bell, to join us on the call. John, why don't you take that one? Yes, we continue to see a mix. As we as we mentioned, we are seeing more adoption of maestro and maestro services. So that is an important part of the uptick from from our customers. And we are enthusiastic as we see adoption of more and more components of the platform by our Got it.
Thank you, Josh. This is David. Again, we've invited our chief product officer. John Bell to join us on the call. John why don't you take that 1?
yes, we
Seeing more adoption of Maestro and mro services. So, that is an important part of the, um,
Optics from our customers and we are enthusiastic as we see adoption of more and more components of the platform by our customers.
Josh: Thanks, guys. Thank you.
Got it. Thanks guys.
Meta Marshall: And the next question comes from Meta Marshall with more. All right, thanks. Maybe just on Maestro, just kind of what is the pace of some of the integrations? that you guys are going to do into the platform and just kind of the. work you're doing with other companies because I'm sure they would like to get on to that platform. And then maybe just as a second question, you kind of talked about this voice multiplier over that you see kind of as you move towards AI voice. Just, you know, how is that gonna be? Step function, is that gonna be gradual, just how you?
Thank you. And the next question comes from Metam Marshall with Morgan Stanley.
Great thanks. Um, maybe just on Maestro, just kind of what is the pace of some of the the Integrations uh that you guys were going to do into the platform and just kind of the
David Morken: Thanks, Meta.
Work you're doing with other C other companies because I'm sure they would like to get on to that platform at this point. Um, and then maybe just as a second question, you kind of talked about this voice multiplier over time, um, that you see kind of As you move towards AI voice just you know, how is that going to be step function? Is that going to be gradual just how you see that developing? Thanks.
David Morken: This is David. Annually, we have a conference that's very close now, about just a little bit over a month away, and Reverb is where we're excited about talking about Maestro's latest developments and announcements and integrations and product features and the benefits for our customer base that is engaging with and adopting AI. So we'll be excited to announce new things at Reverb, but interestingly, one of our integrations, just announced that they were acquired by another Maestro customer of ours. Nice. And so it just illustrates and confirms that both these great customers that we have engage with the Maestro platform, and we're thrilled with that combination.
David Morken: And we think other integrations similarly in this AI era are going to benefit both partners and customers in unique ways. But at the Reverb conference, we'll have more to say about it.
John Bell: And then in terms of the second part of your question, let me ask Daryl to opine or John to opine on the pace. Go ahead, John. Yeah, so from the face, we see a very, I'd say a very standard adoption pattern with our customers. We see often customers start at the maestro platform moving from on-prem to the cloud, usually with a fixed platform. And then once they're in the cloud, they have the flexibility to continue to add more services, perhaps add other applications into their call flows. And we continue to layer on more services, as we mentioned, one of our customer examples with a large bank in the call.
We have um, engaged with the Maestro platform and we're thrilled with that combination and we think other Integrations. Similarly, in this AI era are going to benefit both partners and customers in unique ways. But at the Reverb conference, we'll have more to say about it.
And then in terms of, uh, in terms of the second part of your question, um, uh let me ask Daryl to opine or John to opine on the pace. Go ahead, John.
Yeah, so from the pace we see a very, I say, a very standard adoption pattern with our customers. We see often customers start at the Maestro platform, moving from on-prem to the cloud.
Usually, with a fixed platform. And then once they're in the cloud, they have the flexibility to continue to. Um,
John Bell: A very normal pattern we see with customer adoption.
add add more services, perhaps add other applications into their call flows and we continue to layer on more services as we um mentioned 1 of our customer examples, with a large Bank in the call.
It's a very normal pattern, we see with customer adoption.
Great. Thank you.
John Bell: Thank you.
Arjun Bhatia: And the next question comes from Arjun Bhatia. Thank you.
Thank you. And the next question comes from Argon Bio with William Blair.
Arjun Bhatia: Actually, if I can just follow up on the last question. I think, David, you had mentioned in your prepared remarks that the AI potential per call is three to four times that of a non-AI voice call. Is that measuring, you know, any sort of AI call versus a regular voice call, or is that something that's using all of your MySQL services, some of your MySQL services?
David Morken: Like, how should we think about what that multiplier actually relates to and where, kind of, do you have customers where you're realizing this sort of uplift already, or is this sort of a potential further down the road? Well, it's being realized in real time, and I think it's reflected in the increased usage that we see in voice for our global communications plans, as well as enterprise. And indeed, each AI interaction on a call can generate multiple examples of voice minutes on our network. So you can fork a call, fork the media, because there's an AI agent or engine on the other end that's doing sentiment or transcription or fraud detection on a number of different important services in call synchronously in real time.
Um thank you actually if I can just follow up on that last question. Um, I think um David you had mentioned in your preparator marks that the AI potential per call is 3 to 4 times that of a non AI voice voice call is that um is is that measuring, you know, any sort of AI call versus a regular voice call? Or is that something that's using all of your Maestro Services? Some of your Maestro services like how how should we think about what that multiplier actually relates to? And uh, where kind of do you have customers that are realizing that? Where you're realizing this sort of uplift already or is this sort of a potential for further down the road?
David Morken: Those are what drive the potential to add three to four times the call revenue for us. And that's happening today. That's not in the future.
David Morken: We're excited about the additional value being added by those different. engines or agents for our customers, whether it's in the contact center or again in GCP. And so yes, uniquely in the past, a voice call was really monetized just based on a single stream of media and signaling that we handle on behalf of the customer. And today, what we're seeing is, and we expect even more so in the future, with the rise of voice agents, you're going to have sub-agents and really valuable things happening simultaneously that require the intelligence and orchestration of the Maestro platform.
But it's it's being realized in real time and I think it's reflected in the increased usage that we see in voice for our Global Communications plans, as well as as Enterprise and indeed each AI interaction on a call can generate uh, multiple examples of voice minutes on our Network. So you can Fork a call Fork the media because there's an AI agent or engine on the other end that's doing sentiment or transcription, or fraud detection, or any number of different uh important services in call synchronously. In real time, those are what Drive the potential to add, 3 to 4 times, the call revenue for us and and that's happening today, that's not in the future. Um, we're excited.
John Bell: So it's beginning to be realized today, and we think that it'll even increase in the future.
John Bell: And then let me again invite my bandmate and colleague, John Bell, to add to my remarks. Yeah, I think I think I just second what David said, there are a lot of services running in parallel that are enabling that multiplier and more and more agents being developed, more and more applications for enterprises to use that creates the opportunity for us to serve them multiple streams and multiple applications at the same time. Okay, perfect. That's very, very helpful.
About the additional value being added by those different, uh, engines or agents for our customers, whether it's in the contact center or again in gcp. And so, yes, uniquely in the past, a voice call was really monetized just based on a single stream of media and signaling that we handle on behalf of the customer. And today, what we're seeing is and we expect even more. So, in the future, uh, with the rise of voice agents, you're going to have sub agents and really valuable things happening simultaneously that require the intelligence and orchestration of the Maestro platform. So it's beginning to be realized today, and we think that, it'll, it'll even increase in the future. And then let me, uh, again, invite my bandmate and colleague John Bell to add to my remarks.
Yeah I think I think I just second what David said there are a lot of services running in parallel that are enabling that multiplier and are there more and more agents being developed more and more applications for Enterprises to use that creates the opportunity for us to serve them. Um, multiple
Streams and multiple applications at the same time.
Arjun Bhatia: And then I also wanted to just touch on Messaging. It seems like there were a lot of slowdowns this quarter. I'm curious. I'm... Broad Lead as we kind of sit down. Bandwidth Competitive Differentiation.
Okay. Perfect. That's for um, very helpful and then um,
I also wanted to just touch on.
Messaging. Um, it seems like there's a little bit of slowdown this quarter. I'm curious.
And then broadly, as we kind of sit down,
Daryl Raiford: In messaging versus some of the other players out there where messaging is a bigger portion of their business and would love to hear some like where you're focusing on in terms of compliance, reliability, etc. Thank you. You bet. So, in the quarter, our messaging growth was 7% for commercial messaging, and that was driven by customers in e-commerce, financial services, civic engagement. Our assumption for commercial messaging is high single-digit growth for the full year, which is in line with our market, with the market growth rate for commercial messaging. There are some deals that you might expect us not to pursue because they're not margin accretive, and we're focused on large enterprises with large-scale opportunities so long as they contribute to our long-range plan for profitability.
Bandwidth competitive differentiation in messaging, versus some of the other players, uh, out there where messaging is a bigger portion, uh, of their business. And would love to hear some like, where you're focusing on in terms of compliance liability, Etc.
Daryl Raiford: So, our focus... is on expanding messaging and specifically messaging formats like RCS, RBM, and we're targeting larger customers where our excellent service is required, but profitability is a big component. We do have opportunities to grow messaging and we are winning away from large We are winning away large senders that have outgrown their existing platforms. They're looking for things like scalability and reliability and how we deliver those messages and support that. So we're cross selling into enterprises. But again, our assumption is in line with market growth for the rest of this.
Large Enterprises with large scale opportunities, so long as they contribute uh, to our long-range plan for profitability. So our our Focus
Uh, we are expanding messaging, specifically in messaging formats like RCS RBM, and we're targeting larger customers where our excellent service is required. Um, but profitability is a big component.
We do have opportunities to grow messaging, and we are winning away from large,
We are winning away, large senders that have outgrown their existing platforms. They're looking for things like scalability and reliability, and how we deliver those messages and support that? So, we're cross-selling into Enterprises but again, our assumption is in line with market growth for the rest of this year.
Daryl Raiford: All right, wonderful. Thank you.
All right, wonderful. Thank you.
Operator: And Powered by WebTV. Okay, great, thanks.
Thank you.
And the next question comes from will Powell with their
Will: Yeah, I wanted to come back to, you know, the global voice plan, you know, segment, your largest, I think you called out strongest growth, you know, in a few years, which is nice to see. So it'd be great to get any other color as to kind of the core drivers there. It sounds like, you know, an increased presence with partners is helping.
David Morken: So maybe, you know, if you can kind of dissect how much that's partner driven versus maybe core trends within, you know, UCAS, CCAS, etc. You bet, Will. So the growth in GCP was 7% up from 2% year-over-year in the year-ago quarter, and the total voice business is growing 9% versus 3% year-over-year. And your question is, where in the world is all this voice growth coming from? And what we are seeing is that there are many, many new use cases where you have AI voice. And you have examples of that in UCAS and CCAS. The Cognigy NICE announcement really illustrates that just this week.
Okay, great, thanks. Um, yeah, I wanted to come back to, um, you know, the global voice plan, you know, segment your largest, I think you called out strongest growth, uh, you know, in a few years, which is, uh, nice to see. So, it would be great to get any other color as to kind of the core drivers there. It sounds like, you know, an increased presence, uh, with partners is helping. So maybe, you know, if you can kind of dissect how much that's partnered or then versus maybe core trends within.
You know, UK Cass, etc. would be great.
You bet, Will. So the growth in GCP was 7%, up from 2% year-over-year in the year-ago quarter. The total voice business is growing 9% versus 3% year-over-year. And your question is, where in the world is all this voice growth coming from? What we are seeing is that there are many, many new use cases where you have AI voice.
David Morken: We understand how indispensable voice is for our enterprise customers, they understand that as well, and the rise of AI I think is being reflected in the actual results in our voice business.
And you have examples of that in ukas in Cass. The cognigy nice announcement. Really illustrates that uh, just this week. Um,
John Bell: Let me pause and invite John or Daryl to add though to my remarks. Yeah, to add maybe two other dimensions to that. One, AI is enabling a number of new entrants in the market who are becoming bandwidth customers and customers there and also our global expansion that continues as we continue to help our GVP customers expand globally.
We understand how indispensable voice is for our Enterprise customers. They understand that as well. And the rise of AI I think is being reflected in the actual results in our voice business. Let me pause and invite John or Daryl to add though to my remarks.
Yeah, just add maybe 2 other dimensions to that 1.
AI is enabling the number of new entrance in the market who are becoming bandwidth, customers and customers there and also our Global expansion, uh, that continues as we continue to help our gpp customers expand globally.
Daryl Raiford: Will, this is Daryl, just to put a remark on to a fine point on David's comments, when we grew our voice revenue, when we doubled the growth rate in the first quarter, we did signal that embedded in our raised outlook for the full year, we expected voice to double its growth rate over the last year.
Daryl Raiford: I think the second quarter is just. are very much on track to achieving that much higher growth rate that we're calling for in the in the for the full year embedded in our guide and and we've you know clearly positions us for the future beyond that. Great, thank you.
Okay, well, thank you and will. This is Daryl just to just to uh, put a put a remark on to a fine point on David's comments. When we, when we grew our voice Revenue, uh, when we doubled the growth rate in the first quarter, we did, we did signal that embedded. In our raised outlook for the full year. We expected voice to uh, double its growth rate over last year. I think the second quarter is just
uh, very much on track to achieving that much higher growth rate that we're calling for, in the, in the, uh, for the full year, embedded in our guide and and we've, you know, clearly positions us for the future beyond that.
Great. Thank you.
Josh: And the next question is a follow-up from...
Thank you. And the next question is a follow up from James fish with Piper Sandler.
Daryl Raiford: Hey, guys. Look, it's wanting to build off of some of the prior questions, but I think we've always thought of, you know, lower cost as an advantage for bandwidth. But what are you guys seeing with pricing on the messaging side in particular, as one of your competitors clearly, you know, changed how they're pricing? And does this give you any pricing leverage to take your own sort of higher?
Hey guys. Um look it's wanting to build off of um, some of the prior questions, but any, we've always thought of, you know, lower costs as an advantage for bandwidth. But what are you guys seeing with pricing on the messaging side, in particular, as uh, 1 of your competitors? Clearly, you know, changed, um, how their pricing and does this give you any pricing leverage to take your own sort of higher,
Daryl Raiford: This is Daryl. So with respect to the specifics, pricing for the quarter was, in our price volume analysis, was improved over this time last year, as well as volume. We believe that the higher value services that we provide to our larger customers allows us to price at a level that reflects that value. And indeed, the stickiness of our customer base is evident with the logo retention rate of always greater than 99%. We think that we're in a good place when it comes to voice price, and especially when it comes to the value add that we are providing as AI is enabled across that installed base.
This is Daryl pricing for the quarter. The width with respect to the specific pricing for the quarter was, in our price volume analysis, improved over this time last year, as well as volume.
We believe that the higher value services that we provide to our larger customers allows us to, um,
That installed base.
Daryl Raiford: And recent pricing moves by others that you mentioned are opening up competitive opportunities for us as customers are evaluating options. directly related to the price increases. So we're seeing that in real Got it, thanks.
And and recent pricing moves by others that you mentioned.
Uh, are opening up competitive opportunities for us as customers. Are evaluating options.
Directly related to the price increases, so we're seeing that in real time.
Thanks.
Patrick Wallraven: And the next question comes from Patrick Wallraven. Oh, great, thanks. I have a couple, and congratulations on the results.
Thank you. And then
some Patrick Wall waivers with citizens.
Oh great. Thank you.
David Morken: So, hey, David, can we go back to this nice Cognigy? https://www.youtube.com explain to us how they differ? Right? So, what did they do differently as partners? And why does it make sense for them to be together? Thanks, Pat. Both, indeed, were Maestro customers. NICE was pre-integrated within the Maestro environment so that enterprise customers could easily take advantage of the NICE contact center capabilities. Cognigy, which does extraordinary AI voice features and capabilities, were also an AI bridge integration in Maestro so that enterprise customers that were using NICE in the contact center could easily add the Cognigy voice agent capabilities to their call flows.
Um, I have a couple gradually since on the uh, on the results. So hey, David. Can we go back to this? Um, nice cognigy um deal yesterday, because I think there's a there's a a number of wrinkles to it that make it super interesting um for you guys. So number 1 they were both Partners right? But can you just um,
Explain to us how they differ. So what did they do differently as partners? And why does it make sense for them to be together?
Thanks, Pat. Both indeed were Maestro customers. Nice was pre-integrated within the Maestro environment, so that enterprise customers could easily take advantage of the Nice contact center capabilities, which does extraordinary AI voice features and capabilities.
David Morken: And what's really cool is that Cognigy, a phenomenal company really pioneering the voice AI agent space, and NICE, the contact center company that powers many, many seats of agents in the contact center, by getting together what it shows us is both relevance and importance of Maestro in terms of an orchestration layer. But their combination, I think, really points to the future, which is you're going to have millions and millions and millions of new users of the global phone network and system, but many, many of them will be PhD-level, intelligent, highly emotionally empathetic AI voice agents adding extraordinarily high value to different call flows in the contact center.
Were also a AI Bridge integration in Maestro, so that Enterprise customers that were using nice. In the contact center, could easily add the cogni voice agent capabilities to their call flows. And what's really cool is that cogni a phenomenal company. Really pioneering The Voice, AI agent, space and nice. The contact center company that powers many, many seats of uh agents in the context Center by getting together. What it shows us is both the relevance and importance of maestro in terms of an orchestration layer. But their combination, I think really points to the Future, which is you're going to have millions and millions and millions of new users of the global phone network and system, but many many of them will be PhD. Level intelligent highly emotionally, empathetic AI voice agents adding extraordinarily uh hi.
David Morken: And NICE effectively, I think, is going to be able to add many, many, many, many, many seats, an infinite number of seats of voice AI agents to add value to their customers, and we're excited to support both, and we think the combination is fantastic.
Value to different call flows in the contact center and nice. Effectively. I think is going to be able to add many, many, many, many, many, many, many seats. And infinite number of seats of voice, AI agents to add value to their customers, and we're excited to support both. And we think the combination is fantastic.
Patrick Wallraven: All right, great. And so I guess that the two sort of wrinkles on this are. Nice paid almost a billion dollars. right, for Cognigy, which is going to do like 85 million exiting next year, right? You guys are doing like 750 million at the midpoint of the range and traded half of that. What is the disconnect here and how does BAND capture? more of that perceived future value. I think there's a lot of good conversation going on about infrastructure globally in data centers right now for compute and inference related to AI. There has not been much conversation about infrastructure and software layers important for voice AI infrastructure.
All right, great. And so, I guess that the two sink wrinkles on this are.
Nice, paid almost a billion dollars, right? For Pagi, which is going to do like $85 million exiting next year, right? You guys are doing like $750 million, subject sort of at the midpoint of the range, and you know, trade it half of that, right?
What what what is the disconnect here and and how does band Capture? Um uh more of that perceived future value
David Morken: And once that's recognized, I think valuations may change. Right now we're excited about seeing the impact of AI voice use cases in our global voice revenue run rate for the year. That's been exciting to see manifest and become real. But to your good point, I think that time will tell, but global AI voice use cases require global AI voice infra and we are pioneers and leaders in that. And our maestro platform on top of that global universal platform for both regular voice conversations and AI voice conversations is something we've worked on for years and we're excited about supporting this wave that is happening with voice agents globally.
There's a lot of good conversation going on about infrastructure globally in data centers right now, for compute and inference related to AI. There has not been much conversation about infrastructure and software layers, important for voice AI infrastructure. And once that's recognized, I think valuations may change right now. We're excited about seeing the impact of AI voice use cases in our global voice, Revenue run rate for the year that's been exciting to see manifest and become real.
Uh, but to your good point, I think that, uh, time will tell but Global AI voice. Use cases require Global AI voice infra and we are pioneers and leaders in that. And our Maestro platform on top of that Global Universal platform for both, uh, regular voice conversations. And AI voice conversations is something we've worked on for years, and
Operator: Okay, great. Thank you.
We're excited about supporting this this wave, uh, that is happening with voice agents globally.
Okay, great. Thank you.
Operator: And that concludes both the question session as well as Thank you very much for attending today's presentation.
Thank you. And that concludes what the question session, as well as a call. Thank you so much for attending today's presentation. You may now disconnect your lines.