Q2 2025 ACV Auctions Inc Earnings Call

Speaker #3: Greetings and welcome to the ACV second quarter 2025 earnings conference call. At this time, all participants are in a listen-only mode. A question and answer session will follow the formal presentation.

Speaker #3: If anyone should require operator assistance, please press *0 on your telephone keypad. As a reminder, this conference is being recorded. It is now my pleasure to introduce Tim Fox, Vice President of Investor Relations.

Speaker #3: Please go ahead.

Speaker #4: Good afternoon and thank you for joining ACV's conference call to discuss our second quarter 2025 financial results. With me on the call today are George Chamoun, Chief Executive Officer, and William Zerella, Chief Financial Officer.

Speaker #4: Before we get started, please note that today's comments include forward-looking statements, including statements regarding future financial guidance. These forward-looking statements are subject to risks and uncertainties and involve factors that could cause actual results to differ materially from those expressed or implied by such statements.

Speaker #4: A discussion of the risks and uncertainties related to our business can be found in our EC filings and in today's press release, both of which can be found on our Investor Relations website.

Speaker #4: During this call, we will discuss both GAAP and non-GAAP financial measures. A reconciliation of GAAP to non-GAAP financial measures is provided in today's earnings materials which can also be found on our Investor Relations website.

Speaker #4: And with that, let me turn the call over to George.

Speaker #5: Thanks, Tim. Good afternoon, everyone, and thank you for joining us. We are very pleased with our team's execution in the second quarter, delivering revenue and adjusted EBITDA within our guidance range.

Speaker #5: Despite challenging market conditions in the back half of the quarter, record revenue and continued cost discipline resulted in adjusted EBITDA margins more than doubling year-over-year.

Speaker #5: Underscoring the scale in our business model. Our results were driven by three key factors: first, solid execution in our dealer wholesale business; we continue to gain market share and expand our dealer partner network by delivering a highly differentiated marketplace experience.

Speaker #5: Second, we had another record quarter for ACV Transport and ACV Capital, along with strong adoption of our value-added dealer solutions. And third, we further executed on an exciting product roadmap for our dealer and commercial partners, expanding our TAM and growing our competitive moat.

Speaker #5: As Bill will detail later, we've updated our 2025 revenue guidance to reflect ongoing cross-currents in the broader macro environment and are still expecting to deliver strong top-line growth of at least 20% year over year.

Speaker #5: Furthermore, we have maintained the midpoint of adjusted EBITDA guidance, reflecting our commitment to deliver significant margin expansion while continuing to invest in our long-term growth objectives.

Speaker #5: We're confident that executing on this profitable growth strategy will create significant long-term shareholder value. With that, let's turn to our recap of our results on slide four.

Speaker #5: Q2 revenue was $194 million and grew 21% year over year. We sold 210,000 vehicles, which was 13% year over year growth, despite the sharp market deceleration throughout the quarter.

Speaker #5: Next, on slide five, we will again focus our discussion around the three pillars of our strategy to maximize long-term shareholder value: growth, innovation, and scale.

Speaker #5: I'll begin with growth. On slide seven, we highlight how ACV is leveraging AI across our suite of solutions. Beginning with our marketplace, we provide dealers with highly accurate condition-adjusted pricing guidance.

Speaker #5: Enabling them to set attractive reserve prices, which increases buyer engagement and conversion. Seller experience is further enhanced with flexible auction durations and scheduling. Our new in-auction tool allows sellers to set their own start price for each vehicle and remove the reserve price, which also drives buyer engagement and conversion.

Speaker #5: On the demand side, the buying experience is tailored across buyer personas, and we're optimizing the bidding experience by providing AI-enabled recommendations informed by dealer preferences and current market factors.

Speaker #5: Turning to slide eight. Let's iew our marketplace service offerings beginning with ACV Transportation. The transportation team had another quarter of strong execution. Setting records for both quarterly revenue and transports delivered.

Speaker #5: AI-optimized pricing continues to drive strong growth and operating efficiency. Revenue margins expanded 370 basis points year over year in Q2 and were in line with our midterm targets in the low 20s.

Speaker #5: Lastly, our off-platform transportation service continues to gain traction from our dealer partners. These new value-added services increase transport network densities and create additional long-term growth factors.

Speaker #5: Turning to slide nine, the ACV Capital team also delivered very strong results, with over 60% revenue growth in Q2. This was the third quarter in a row of accelerated growth.

Speaker #5: Which supports our confidence that we continue to scale ACV Capital while managing risk. The ACV Capital team is expanding its TAM by delivering new value-added offerings to our dealers.

Speaker #5: Including off-platform transactions such as helping them buy vehicles from consumers. Creating additional growth levers for our business. Lastly, I'll wrap up the growth section on slide 10 with data service highlights.

Speaker #5: Market traction for ClearCar remains strong, with over 1,600 active rooftops as of Q2. The ClearCar service, which enables dealers to provide instant appraisals and offers to consumers in their service lanes, is particularly attractive in the current supply-constrained market.

Speaker #5: One proof point is our success with a top five dealer group that has deployed ClearCar service at over 150 rooftops, with plans to expand nationally this year.

Speaker #5: The ACV Max team delivered another strong quarter. Reflecting the investment we've made to advance its features. Through Q2, bookings were up 50% compared to 2024 driven by a number of large competitive displacements.

Speaker #5: Our strategy to bundle data services with ACV Wholesale is gaining traction. Creating other exciting long-term growth lever for ACV. Again, this quarter, we're excited to share feedback from one of our dealer partners.

Speaker #5: Mercedes-Benz, located in Bakersfield, California, is using ACV's full suite of offerings. We posted a highlight on our IR website showcasing the significant value they're deriving from ACV solutions.

Speaker #5: Next, on slide 11, I'll address the second element of our strategy to drive long-term shareholder value: innovation. Turning to slide 12, let's go deeper into how we leverage ACV AI across our products.

Speaker #5: Services and operations. Using machine learning, we are fusing inspection, and dynamic market data to provide pricing for every vehicle in real time within ACV's pricing platform.

Speaker #5: A great example is ACV Guarantee. One of the fastest growing channels on our marketplace. Accounting for over 15% of units sold exiting Q2. Our guaranteed sales accelerate better engagement.

Speaker #5: Remove market risk for our sellers. And deliver a 100% conversion rate. We're confident this highly differentiated offering will be another key lever in driving market share gains.

Speaker #5: While maintaining attractive unit economics. We are expanding our competitive edge with AI-driven next-generation products like Virtual Lift 2.0 and Project Viper. On slide 13, we highlight these next-generation products in action at one of our dealer partners.

Speaker #5: We kicked off several pilots in Q2 and feedback has been very positive. Today, our dealer partners have run over 10,000 vehicles through Viper. We're leveraging this data to fine-tune our hardware and software as we expand our pilots over the next few quarters.

Speaker #5: We believe we're on track for commercial launch for both Project Viper and Virtual Lift 2.0 in 2026. On slide 14, we highlight another growth lever powered by ACV AI.

Speaker #5: Our AI-backed platform is capable of processing trade-ins at scale with a repeatable, guaranteed pricing in under a second. We're taking pricing and guaranteed capabilities on our marketplace and by our e-commerce partners directly now to our dealer partners.

Speaker #5: We currently have five of the top 10 dealership groups in the US leveraging our pricing data to appraise trade-ins and acquire vehicles from consumers.

Speaker #5: Think of this as pricing as a service, which is another high-margin revenue stream to support our growth objective while expanding our relationship with these major dealer groups.

Speaker #5: Wrapping up on innovation. Let's cover our commercial wholesale strategy on slide 15. With our al commercial platform nearing completion, we are excited to announce the upcoming opening of our first greenfield remarketing center.

Speaker #5: Located in Houston, Texas. Our commercial platform includes capabilities to receive assignments from Auto IMS, conduct commercial inspections, create work orders, and repair estimates. And receive consignor approvals.

Speaker #5: We will leverage our technology by opening up additional greenfield locations to address the large commercial TAM. Providing other long-term growth lever for ACV. With that, let me hand it over to Bill to take you through our cial results.

Speaker #5: And how we're driving growth at scale.

Speaker #6: Thanks, George. And thank you for joining us today. We are pleased with our Q2 financial performance. Along with record revenue, we delivered meaningful margin expansion and adjusted EBITDA growth demonstrating the strength of our business model.

Speaker #6: On slide 17, let's begin with a recap of our second quarter results. Revenue of $194 million grew 21% year over year. And was within our guidance range, despite challenging market conditions in the back half of the quarter.

Speaker #6: Adjusted EBITDA of $19 million was at the midpoint of guidance. With margin improving 520 basis points year over year. Finally, non-GAAP net income was also at the midpoint of guidance.

Speaker #6: With margin increasing 430 basis points year over year. Next, on slide 18, let's review additional revenue details. Auction and insurance revenue was 57% of total revenue.

Speaker #6: And grew 20% year over year. This performance reflects 13% unit growth. And auction and insurance ARPU of $523 which grew 6%. To add some context to unit growth in the quarter, we were pleased with strong listings performance that were in line with our expectations.

Speaker #6: However, weaker market conditions in the back half of the quarter resulted in lower-than-expected conversion rates, resulting in an approximate 500 basis point unit growth headwind.

Speaker #6: Marketplace services revenue was 39% of total revenue and grew 25% year over year. Reflecting record revenue for ACV Transport and ACV Capital. Our SaaS and data services products comprise 4% of total revenue.

Speaker #6: With revenue approximately flat year over year. Next, I'll review Q2 costs on slide 19. Non-GAAP cost of revenue as a centage of revenue decreased approximately 200 basis points year over year.

Speaker #6: The improvement was driven by auction and insurance results and by ACV Transport. Non-GAAP operating expense, excluding cost of revenue, as a percentage of revenue, decreased 300 basis points year over year.

Speaker #6: These results reflect our ongoing focus on expense discipline as we optimize and scale our business. Moving to slide 20, I'll frame our investment strategy as we drive profitable growth.

Speaker #6: In 2025, we expect OPEX growth of approximately 11% to support our remarketing center strategy and commercial platform investments. Even with these growth investments, adjusted EBITDA margin is expected to increase by approximately 500 basis points year over year.

Speaker #6: Next, I will highlight our strong capital structure on slide 21. We ended Q2 with $305 million in cash, cash equivalents, and marketable securities.

Speaker #6: And $187 million of debt. Note that our cash balance includes $198 million of marketplace float. In the figure on the right, we highlight our strong operating cash flow for the first half of 2025.

Speaker #6: Which reflects adjusted EBITDA growth and margin expansion. Now, turning to guidance on slide 22. Based on elevated trade retention rates observed in late Q2, we now expect that dealer wholesale volumes will be flat to down modestly year over year in 2025.

Speaker #6: In terms of conversion rates, we were pleased to see trends improve in July, and we currently expect normal seasonal patterns for the balance of the year.

Speaker #6: Wholesale price appreciation is also expected to follow normal seasonal patterns. As George mentioned earlier, we are trimming our 2025 revenue guidance by $5 million at the midpoint.

Speaker #6: To reflect the ongoing macro cross currents. Revenue is now expected to be in range of $765 to $775 million growth of 20 to 22% year over year.

Speaker #6: At the midpoint of revenue guidance, we continue to expect market share gains in the mid-teens consistent with our mid-term target model. We are maintaining the midpoint of adjusted EBITDA guidance with a range of $68 to $72 million reflecting growth of approximately 150% year over year at the midpoint.

Speaker #6: We are now expecting non-GAAP OPEX, excluding cost of revenue, to grow approximately 11% year over year, resulting in a 200 basis point increase in incremental adjusted EBITDA margin versus our previous guidance.

Speaker #6: For the third quarter, we're ecting revenue in the range of $198 to $203 million growth of 16 to 18% year over year against a tough comparison in Q3 24 which had revenue growth of 44%.

Speaker #6: Adjusted EBITDA is expected to be in the range of $18 to $20 million reflecting growth of approximately 70% year over year. And with that, let me turn it back to George.

Speaker #5: Thanks, Bill. Before we take your questions, I will summarize. We are pleased with our strong execution in Q2. And especially proud of our ACV teammates that delivered these results.

Speaker #5: We continue to gain market share by attracting new dealer and commercial partners to our marketplace. While expanding our addressable market, which positions ACV for attractive growth as market conditions improve.

Speaker #5: We are delivering on an exciting product roadmap powered by ACV AI to further differentiate ACV and drive operating efficiencies. We are focused on achieving substantial adjusted EBITDA growth in 2025 and delivering on our mid-term targets that we believe will drive significant shareholder value.

Speaker #5: We are committed to achieving these results while building a world-class team to deliver on our goals. With that, I'll turn the call over to the operator to begin the Q&A.

Speaker #7: Thank you. Well, now we're conducting a question and answer session. If you'd like to ask a question, please press star 1 on your telephone keypad.

Speaker #7: A confirmation tone will indicate your line is in the question queue. You may press star two to remove our question from the queue. For participants using speaker equipment, it may be necessary to pick up your handset before pressing the star keys.

Speaker #7: One moment, please, while we pull up for questions. Thank you. Our first question is from Chris Pierce with Needham and Company.

Speaker #8: Hey, good noon, everyone. Feature Chris just kind of parsed out from Bill's comments the 500-bip unit growth headwind despite listings being in line with expectations.

Speaker #8: Does that mean dealers opted well, it does mean I'm assuming dealers opted keep these vehicles because weren't getting the prices we wanted. Is that what you mean by higher retention rates?

Speaker #8: Or is higher retention rates something else and this is they're two things? I just want to confirm. The kind of parsed that a ittle bit.

Speaker #5: Yeah, hey, Chris. Yeah, two separate things. Semi-related, but let's call them two separate things. One is dealers when you survey and you talk to dealers right now, they're keeping a higher percentage of cars.

Speaker #5: They're keeping more used cars. They need this inventory. We're overall as an industry, as we spoke , coming into this year, working ourselves from several million units, you ow, GAAP.

Speaker #5: So that broad industry challenge has been going on. The specific headwind that Bill referenced on the call regarding conversion rate was more of, I would say, short-term; just a few months where our expectations on what the sell-through rate was going to be, the conversion rate on the form, versus what it was.

Speaker #5: But yes, these two things aren't directly related. Bill, I don't know if you want to add any more.

Speaker #7: Yeah, I think just to take you through the math, Chris, just so you understand what we're referencing with the 500 basis point headwind. So again, so our listings were consistent with our expectations.

Speaker #7: And what we baked into our modeling. The difference in actual unit growth was attributable to lower conversion rates than we had initially anticipated and modeled.

Speaker #7: Through May and then, especially in June. So that's the math behind the unit growth versus what our expectation was.

Speaker #5: But your question of combining the two makes sense. Meaning like if you're going to keep some of them versus wholesaling them, some percentage those lower conversion that they just kept the vehicle.

Speaker #5: It's not the whole story. But Chris said 's part of the story.

Speaker #8: Okay. And then just lastly for me, can you talk about any competitive dynamics or competitive changes in the marketplace you're eing? Or should we think of this as, you ow, 80/20 macro versus competitive or whatever kind of ratio you might want to on that?

Speaker #8: I'd love to hear your oughts there.

Speaker #5: Yeah, I think the, you know, I think the things we saw in the quarter was pretty much in line with what the industry saw.

Speaker #5: We get data from NAA auction net and other data, and conversion rates came down the quarter pretty consistently. I would say for us and the competitors.

Speaker #5: So I would say we probably all saw similar trends. Where you know, ou saw the pull forward. You saw a lot of activity in the beginning of the quarter.

Speaker #5: You saw a few different macro headwinds all happening. And so I would say the slight dip in conversion rate made sense. Now, ause I say that also confidently that conversion rates did come back up to start this quarter.

Speaker #5: I think some of that is the market, and some of that also could be the things we're doing with our no-reserve sale and pushing the guarantee offering.

Speaker #5: But Chris, we did see the quarter start out stronger from a conversion rate perspective and actually saw pretty healthy conversion rates.

Speaker #5: So you know, all good, right?

Speaker #8: Okay. Appreciate the details. After long.

Speaker #5: Thank you.

Speaker #7: Our next estion is from Bob Levick with CJS Securities.

Speaker #9: Hi, this is Willem for Bob. Can you discuss the progress on your pricing ine and the benefits to auction liquidity from being able to have guaranteed pricing?

Speaker #5: Yeah, certainly. We're making a lot of great progress. Bill mentioned on the call or I mentioned one of us mentioned that we exited at around 15%.

Speaker #5: And when we when you think about that progress, it's we're really proud of the progress where we're we're comfortable at the end of the day putting on a number on a vehicle that's really let's call it give or take within 75 dollars of what the vehicle sells for.

Speaker #5: That's incredible. If you're talking about a vehicle that could be $5,000, $10,000, $20,000, whatever the vehicle is, our data set that we've trained—condition-adjusted data set we've trained from all the inspections we've done, and also the direct integrations we have with our dealers' DMS systems through our ACV Max system—the combination of those two data sets gives us a tremendous competitive edge.

Speaker #5: So we think our sale, you're hearing us refer to it, it's a guarantee to the seller. It's no reserve to the buyer. We think the sale is going to grow pretty substantially over the next few years.

Speaker #5: Obviously, we're going to take our time doing it in a really smart way. But our confidence is going up. Bill, I don't know if there's any more you want to share that we could share at this point.

Speaker #7: Yeah, I would just say in terms of the numbers again, we exited the quarter with about 15% of our unit volume being no reserve.

Speaker #7: With these guaranteed sales. For the full quarter though, it worked out to about 11% of volume. Which was 200 bips above Q1. So you know we saw an acceleration exiting the quarter on that kind continued through so far this quarter.

Speaker #9: Thank you. And what's next after the price guarantee in terms of new tech and data products?

Speaker #5: Yeah, we have three of the top five dealer groups either live or in beta using our data to help them price cars with consumers.

Speaker #5: Obviously, we have one of the largest marketplace companies in the world, Amazon, using our data set as well. It's becoming a true differentiator. It's a way when you think about aligning yourselves with the market's key the market's key focus, then the dealers are here to buy cars from consumers.

Speaker #5: They're here to price them right. We're really nailing this on wholesale. We will move to retail as well. We have in beta today. Predicting the price of retail which is also really incredible that with our data set and with the same data science team, we can predict not only what the car is going sell from wholesale, but we were within the last month 300 and 60 dollars prediction within 30 days what a vehicle sold for.

Speaker #5: Which is really incredible. So think about this data set. It's a way for us to launch new products like no reserve. I mean, the no reserve, this guarantee is going to be a you know it's going to be a big part of the company.

Speaker #5: But it also comes in time prior to Project Viper coming live, where we'll be able to inspect cars within a dealer service drive and start to put a number automatically on these vehicles.

Speaker #5: And in other capabilities that we'll be launching. So, yeah, we're really proud of the efforts thus far.

Speaker #9: Thank ou.

Speaker #5: Thank you.

Speaker #7: Thank ou. Our next question is from Eric Sheridan with Goldman's.

Speaker #10: Thanks so much for taking the questions. Maybe two, if I could. We have gotten a number of questions about the Amazon partnership and how to think about that scaling and delivering volume to the platform.

Speaker #10: Not sure how much you're willing to say or able to say about how to think about the embedded assumptions about what that looks like over the next couple of years.

Speaker #10: And then when just putting a finer point on some of AI solutions, you talked about in the prepared to march, how should we be thinking the geographic expansion of those tools and sort of coverage across your market?

Speaker #10: So we can get a better sense again of sort of the travel from point A to point B and think about some of the contributions to growth in the coming years.

Speaker #10: Thanks so much.

Speaker #5: Yeah, certainly. I'll try to tackle both of those questions, Eric. So first, you know the contributions will come as we roll out these solutions this year.

Speaker #5: Keep in mind, like initiatives like Project Viper, to your point, your second part of your estion, will be very small. I mean, we're baking in a lot of these new capabilities in the sales.

Speaker #5: What we're doing with Amazon, we can't predict what they're going to do. So you're not going to see us do a forecast. Whether it's Amazon, whether it's Project Viper, whether it's these other new initiatives, you're not seeing us bank on a lot of these things this year.

Speaker #5: Obviously, as we get closer to the end of this year, we'll we'll we'll ink about how much we want to bake in for for next year.

Speaker #5: But right, we're obviously spending the resources. So it's in our R&D budget; it's in our spend. But we're not expecting a material contribution this year.

Speaker #5: But I think these are incredible medium to long-term you know benefits that should flow through. So I don't think I could really talk much more about like direct partnerships, whether it be about the name you mentioned or others.

Speaker #5: Bill, 'm not sure there's any else that we can share.

Speaker #7: Yeah, I would just say this year, frankly, Eric, it's more it's more the case where our our P&L is being burdened with the cost to to kind of get these platforms scalable going forward, especially Viper.

Speaker #7: With Amazon, you know we've we've we've built that that platform. So it's capable of processing trade-ins at scale. So you know opportunity is really for growth.

Speaker #7: Down the road. But Viper especially, we're investing in this year, and that's baked into our current modeling in terms of our OPEX spend.

Speaker #7: So really the the opportunity on Viper is is really going to materialize next year in s of revenue and kind of opportunities to sell this overall solution that kind of plays into the guarantee offerings that we have as well.

Speaker #10: Great. Thank you, guys.

Speaker #5: Thank you, ic.

Speaker #7: Thank you. Our next question is from John Colantuni with Jefferies.

Speaker #11: Yeah, hey. Thanks for taking the question. This has been sent on for John at Jeffries. You know, so after consistently delivering you know roughly mid-teens outperformance of industry unit volumes for the last couple of years, it looks like growth relative to the broader dealer-to-dealer industry may have slowed down a bit in the quarter.

Speaker #11: But then you expect a return to mid-teens gains going forward. So maybe just help us think about the drivers of the deceleration relative to the broader industry.

Speaker #11: Whether you think they're transitory and then just help us think a little bit about the contribution from commercial units in 2Q as well. Thanks.

Speaker #5: Yeah, certainly. I'll start and then Bill can chime in. So first, when you look back at the you know at the last several years, you know looking at our looking at these percentages based on a quarterly basis, you ow we don't believe shows the full picture.

Speaker #5: We're still put up a lot of growth when you look at year over year. On an absolute basis. But we're you ow I think when you look at an annual basis, it really shows a better picture.

Speaker #5: Of course, we did that last year. We did it the year before. We plan on doing that this year too. So I think in our mind, there’s no change in our ability to continue to grow share. And to your point, the numbers are getting bigger.

Speaker #5: So the numbers are bigger. So our absolute number does need to grow more. And we you know we're not shy about that. But we're we're pretty confident that with all the things you're hearing about here, our broader array of being able to go to market with this new product suite, we do think we've got additional growth ahead and so really not we're not changing our perspective.

Speaker #5: Bill, any more on that before I go to the next question?

Speaker #7: No, I would just say again to put things in context. So a few things for the second half of the year.

Speaker #7: So first, keep in mind that the first half of last year the market was down. The second half of last year in Q3 growth was 4% and then 6% in Q4.

Speaker #7: So the comparison is a bit different. But the context is we're assuming that the market for the full year ends up being flat to slightly down.

Speaker #7: Because of all these potential crosswinds that are out there, right? And you know, hopefully things are better and we'll perform better. But right now, that's our baseline assumption.

Speaker #7: And then that sort of gets us back to kind of the mid-teens in terms of the math, right? So just to make sure you guys understand the way the math works and what we've modeled and what's therefore baked into our guidance.

Speaker #7: Understanding, of course, as I said in our prepared remarks, that we're maintaining the same midpoint of adjusted EBITDA. So, we're actually generating higher incremental margins based on the revenue guidance that we provided for the second half and the full year.

Speaker #7: That was just some context. Or if you want to say anything else.

Speaker #5: I think you covered everything. Any other questions there?

Speaker #7: For commercial contribution?

Speaker #5: Oh, commercial is right. Thanks, Tim. Yeah, on commercial, we're still very—we're. I mean, our wins of the quarter as we just got our software done for our new platform.

Speaker #5: We did sell our first car. So it is a it's something to celebrate. And that's something to go in there any script per se.

Speaker #5: But we sold our first car at our Greenfield location in Houston, which was like a practice run. It worked. Everything worked. We reconditioned everything and went forth.

Speaker #5: We also sold our first car and our new software that didn't require a Greenfield. So both trials went in place. During the quarter, we're ready to go live very soon.

Speaker #5: The team's working on live dates for both Houston and the ability to start taking a vehicle that's not at one of our locations and still do the weather recon estimates, decide whether or not we're in the right remarketing channel for it or not.

Speaker #5: Think more like an upstream commercial. So, you know, I'm really proud of what we achieved in the quarter. It was more software than anything else.

Speaker #5: But it's always great to sell that first car. On a new tech platform, I would call it "you own" in the process of going live as we speak.

Speaker #11: Got it. Thanks so much.

Speaker #5: Yep, thank ou.

Speaker #7: Our next question is from Raja Gupta with J.P. Morgan.

Speaker #12: Great catching the questions. George Bill, I had a little bit of a philosophical question. You've obviously done a tremendous job, you know, historically managing EBITDA.

Speaker #12: Even though you know growth has fluctuated a lot like on a quarterly basis, share has fluctuated quite a bit. You know you talked about some of these software developments.

Speaker #12: You know all gaining traction. I'm curious, is this like a resource allocation decision every quarter where it looks like your sales and marketing expense came down a lot this quarter?

Speaker #12: But you know, you made all this progress on the software side. I'm curious, is this like a more concerning decision around taking this approach?

Speaker #12: You know, would you consider like investing more on like boots on the ground, sales and marketing to maybe accelerate share you ow even if it could come at the loss of some EBITDA in the near term?

Speaker #12: I'm just curious, like, how you're thinking about this. Or is the focus totally on managing, like, to your guidance on the dollars and EBITDA?

Speaker #12: I have a quick follow-up. Thanks.

Speaker #5: Yeah, we're fine. I mean, I think in a way your summary also, you know, was a good representation of how we're thinking about, like, first and foremost, we've always protected in our annual budget a pretty significant product and technology spend.

Speaker #5: So think about that as core because, at the end of the day, obviously, we have to get through these quarter-by-quarter calls. But five years from now, ten years from now, we're going to talk about ACV being the global way cars are priced and sold.

Speaker #5: We're going to talk about ACV—you know, sort of like how we think about Kleenex today, right? Like, what's the ACV on a vehicle? What's the actual cash value?

Speaker #5: Like that, that's how we're going to think about the brand. We'll never get there if we don't invest in the product and technology. So, look at it as we approach our budget: we never lose sight of that.

Speaker #5: At the end of the day, we're going to we're building the tech stack here. That's going to create less friction in the marketplace. Wherever the vehicle is, upstream in the consumer's driveway, at a Greenfield location for a bank, wherever the vehicle is, you ow first and foremost in the US, eventually globally.

Speaker #5: So that part of the budget, we're spending at least X. And then kind of have, hey, if we do well, we might even spend a little more.

Speaker #5: Like we have like our first order of bit from an R&D perspective. And the next part is inspectors. We never ever will allow our budgeting or EBITDA quarter-by-quarter affect us hiring inspectors because to your point, boots on the ground, it's important.

Speaker #5: Everyone here knows that. Hiring inspectors is a core part. At times, you need a little bit more in one location, a little less in another location.

Speaker #5: But the team won't hold back. As soon as we need more, we actually need about 30 more inspectors across the country, according to my last readout.

Speaker #5: That, that those 30 inspectors we need, are you, are in the process of being hired, wherever they are in that process. And it just happens.

Speaker #5: It's like we kind of don't really look at it as it relates to EBITDA. Like it's there, but it's its own machine. And I would say generally, broadly, sales or that we have a lot of sales teams.

Speaker #5: So I don't think we need boots on the ground for sales selling any more than we have today. We've you know well over you ow well over 100.

Speaker #5: I think it's somewhere around 150-ish teammates out in the field. Then we have another team of like 20 or so that are majors and strategics.

Speaker #5: Then, we have another team, so we've got a really healthy size sales team that's already built into the budget. So, hopefully, that gives you an idea of how we think about prioritization.

Speaker #5: Go ahead, Bill.

Speaker #7: Yeah, and then I would just add, Rajat, look, we're still a relatively young company, and we're still maturing a lot internally and operationally.

Speaker #7: And we know that over time, in order to hit our financial targets, we need to continue to optimize operationally. And that's kind of a daily and weekly process.

Speaker #7: So, we're always looking at ways that we can optimize and streamline the way we operate internally. And that's, frankly, probably never going to change.

Speaker #7: And continuing to leverage technology, not just in terms of the products that we offer our ustomers, but also how we can leverage technology internally.

Speaker #7: From an operational standpoint. So what you're seeing is you know the just the continual effort to continue to do that. But to George's point, we're really not looking to sacrifice the investments that we need to make to drive future growth.

Speaker #7: On the product and tech side, because at the end of the day, that's really our core DNA: products and technology.

Speaker #7: And how do we leverage investments in order to drive more value for our customers and continue to drive growth?

Speaker #10: Understood. Thanks for the answer there. And just so you know, on your market outlook, commentary looks like July was another decent month.

Speaker #10: For the industry, it does imply like a steady material slowing, you know, in the remaining five months. I'm curious, like, is this just primarily tariff-related and the impact it might have on just new car sales? Or is there some concern around worsening wholesales to trade ratio?

Speaker #10: I'm just curious what you know is guiding that outlook or the pretty material worsening in outlook here for the remainder of the year.

Speaker #10: Thanks.

Speaker #5: Yeah, Rajat, as ou know, July was strong. It was strong from retail. It was strong from wholesale. It was a od it was it it was a really good month.

Speaker #5: We also saw, you know, in the prior quarter what happens when there's a little bit of a pull forward, right? Where you got one strong month, and then you kind of have a few months after that that aren't as strong.

Speaker #5: So I'll answer. I was saying it this way: We've been reading your reports, and you don't seem so bullish. And I'm half serious, half joking.

Speaker #5: You do have a lot of data on this. And yes, we've read it all. But you know there are quite a few analysts out there, and when you speak to the dealers themselves, you're not hearing the most bullish facts of the year.

Speaker #5: And then also it's a tougher compare. So when you have the tougher compare, and also there's not as much bullishness going on, that's why we're trying to be, you know, thoughtful.

Speaker #5: Bill, any more you want to add to that?

Speaker #7: I think what I would add is as ou know, kind of trade retention rates are pretty key in terms of the wholesale market. And what we what we did see is data that supported the fact that in Q2, trade retention rates increased about 300 bips a year on year.

Speaker #7: So earlier in the year versus versus early in the year rather. So you know the the the potential you know trend and we'll have to wait and see how this plays is you ow dealers could be keeping more trades for retail purposes in the event that consumers shift their buying preferences you know depending upon what happens with tariffs and how it affects new car pricing, and therefore you know potentially there could be more demand and potentially higher pricing for used cars.

Speaker #7: So, you know there's just a lot of puts and takes here. And, you know, we're just trying to do our best to try to handicap this and be prudent in terms of how the second half could play out.

Speaker #7: So, to George's point, you've probably been studying this more than we have. And you know, again, we've been reading a lot of your material.

Speaker #7: So you might have more perspective than we do, but that's the basis for our modeling.

Speaker #10: I understood. Well, fair enough. Thanks for all the color, and good luck.

Speaker #5: Thank you.

Speaker #7: Our next question is from Ron Josie with Citigroup. Hi, George and Bill. James Michael is on for Ron here. Two questions, please. First, given the challenging macro environment, I'm curious how dealer conversations around your value proposition have evolved over the last 12 months, particularly regarding appetite for cross-sell and upsell of offerings like ACV Max.

Speaker #7: And then second, can you clarify the car specifically with its $1,600 active roofs? Can you update us on the go-to-market strategy and the success you're seeing in supply-constrained markets?

Speaker #7: Thank ou.

Speaker #5: Yeah, certainly. We mentioned the prepared remarks that we had our one of our best bookings yet, the ACV Max. Granted, it's a smaller revenue stream for us.

Speaker #5: So I don't want to oversell it. But it's great to still break records. We we brought on more you know more dealers as we mentioned to ou both, clear car and Max, we're ally not we're focused on selling these things at a at a reasonable rate to dealers.

Speaker #5: But more of our focus is on long-term differentiation on the wholesale side. So we tend to approach these products as a partnership, where we're giving Max and ClearCar for really extremely low prices.

Speaker #5: At times, to create that partnership, if we help buy more cars from consumers, help them price it right, and become their long-term wholesale partner, it's really a win-win for both us and our dealer partners.

Speaker #5: So yeah, record your own bookings for Max, clear cars you own making great strides. I'll dive in a little bit more. The probably the most recent trends have been the biggest success they've had are buying cars out of their service drive.

Saying fundamentally changing with regard to your own market share or the competitive dynamic or anything like that, this is purely just a reassessment of the way the market is functioning. Is that correct?

Yeah. Hey Alex. Um, yes it is. So, um.

You know, if you remember, coming into the year we said we were assuming that the market, you know, could be flat. Um, which meant it could be up a little bit, could be down a little bit. You know, now our assessment is, at least for the full year, the market potentially is going to be flat to down.

um,

And you know, we'll see how that actually plays out, but that's what we assume based on just some of the trends that we were seeing, especially exiting, you know, Q2 2022. Um, you know, we're again, there's all these cross-currents and macro signals that are kind of pointing in different directions. There's a lot of uncertainty on tariffs. I just talked earlier about how trade retention rates were up 300 basis points.

Um, in Q2. So, you know, we kind of plug all that in. And our conclusion was, you know what? We should probably be a little more conservative in terms of what the backend is going to look like. And therefore, the full year.

Uh, while we're still able to maintain a reboot of guidance, which, you know, was kind of meeting our commitment to investors. So, I wouldn't say that there's anything more than that. You know, we're pretty excited about all the things that we've been doing. We talked about the guaranteed sales. We talked about, um, you know, Project Viper, you know, launching our first Green Field. Um, you know, which, as George mentioned, we're, you know, we're testing the software. So far, so good. So, there's a lot of reasons for us to be excited about the future, but we're just trying to level set a little bit and be a little more conservative for the second half.

Um, and that's why it's just a small trim in terms of adjusting the midpoint down for revenue by $5 million.

Perfect, that's very helpful. Um,

Then maybe one of the questions. Um, I think earlier, Rajat mentioned, um, sort of dialing up Opex spend as a way to, or dialing it down as a way to manage EVA.

Outlet. Just just based on, you know, the fees that you're charging for for auctions. Um, you know, what's the Outlook there? What's the recent Trend? Um and any ability to or or intention, I guess to to take price at all in the in the coming several months or quarters. Thanks.

Yeah, so we're always, um, looking at this; you know, on the supply side, we basically reduce the price if we get a volume.

That's how we handle the supply side: commitments to our sellers. So think, we've been doing that since 2016. Give us more cars, we charge you less. So it's pretty simple.

On the buy side, we've got an array of features. You know, the...

You know, the opportunity here isn't just by fees. Like you've seen us historically, it's also adding new products where buyers can get a additional assurance and other capabilities, which we're starting to get a little bit of take for for, um, these newer offerings. So, um, we're we're always dialing in here and trying to find that right balance of the right. Uh,

The right product mix in the right... uh, assurance. So, we do have some more room; our fees are still a little bit lower than the traditional, um, physical auctions.

Um, but we're, uh, we're always looking at it. But we don't have any timing expectations to talk about today. Yeah, and that's not baked into our guidance.

Now there is, there is going to be call at 5 or 6% increase in our poo, just based on the, you know, by fee increase that we we passed through earlier this year. Uh, but other than that, we didn't we didn't assume any other uh fee increases per se in our modeling.

For the sake of some of these assurance products and other things that we're seeing, right? But that's, yeah, yeah.

Okay, perfect. Thank you very much, guys.

Sure.

Our next question is from Naveed Khan with B. Riley Securities.

Thank you very much. Uh, hey guys.

Um, just uh, you know, last year did a, a couple of, uh, well more than a couple, but I think, I think a few tuck in, uh, Acquisitions. And I'm wondering what the growth, uh, rate looks like. If this trip out the 1 that required in the back half of last year, uh, with the organic growth would be and then, uh, just on the sort of commercial topic and the build out of physical, are you, are you seeing more opportunities to acquire some locations around the country or how are you thinking about it this for this year? Thank you. So, I'll handle the first part. I don't, if you want to comment on the second part, uh, straight away. But but, um, yeah, we did an acquisition.

And, um, last year, uh, it was a location that was primarily a commercial location in Indiana. Um, and, uh, if we look at the impact on the dealer unit growth, it added about 1%.

To dealer unit growth in the quarter. So, um, that was from that acquisition.

But, uh, all the other acquisitions were prior to Q2 of last year. So that was the only one that affected organic versus our organic growth. And then their second question, um, list, we're always here to talk to the owners of the current options.

Um, so we're always willing to get into, you know, an active engagement.

Um,

But our focus has been a little bit more on these green fields, where we're really excited about that. Our first one going live in Houston; we'll have our second one go live early next year sometime. We'll come back and tell you the location of that one. We're already at the contracting phase for that one.

Uh, so we're feeling really good about this strategy. I'm not ready to give you a ramping up of that yet, but when you think about our 40 locations, we said we'd like to have, we haven't yet given you how many that will be, will be M&A versus green fields.

But as we get a little bit more confident. On the refill side, we'll, we'll update you all more. Um, as as we see how fast we can grow these Green Field locations. So we, we will have multiple growth level opportunities here. Um, in addition, we can also look at m&a in certain goes. Uh, there are some great little business out there and we'd love for them to be part of the AC family at the right price. Um, so we shall see but at the end of the day, we're going to really Bank on the Green Field. This is our core strategy and if we happen to have so many opportunities come along the way, great. But more of a focus on Green Fields,

Li lower, you know, for those cases where we can launch a greenfield instead of acquiring an option. So, um, you know, as George said, you know, we're kind of open to both, but greenfield certainly potentially offers a much more efficient way to grow our business. Um,

And you know we'll see how the first 1 goes so and we have a I think we've already publicly said that. We have a second Green Field that we uh that will be launching in q1 of next year. Uh with a location to be announced.

Got it. Thank you very much. Thank you, George.

Thank you.

Our next question is from Josh Beck with Raymond James.

Thank you for, uh, for taking the question. Um, you know, this is a little bit more of a

Of a go forward. Look so it's early so I I totally appreciate, uh, the caveats and the like, but it seems like for for 25, you know, the the visibility is probably gone down a little bit with the display, um, kind of reduction and and the market growth from from Flat to Flat to down. It sounds very, you know, conversion and retention, not really listed oriented. But you know, it ALS seems like things are just kind of

Somewhat hot and cool by the month because of the macro. So I guess when you start to think about 26, you know it's obviously too early for that, but, um, you know, what are going to be some of the key.

I guess Milestones, you know that you're looking for as we close out this year to help kind of better inform, you know, maybe what what 26 could look like, you know, from a market point of view.

I think again today, you know, obviously we all want consistency.

but I think we've, um,

We're seeing dealers.

Um,

At the end of the day.

They're buying more vehicles; they're not going to be as reliant on just trades.

We're seeing a lot happen at once.

Uh, we're seeing the OEMs parse out all this tariff stuff and really...

You know, we're seeing OEMs focus on moving products.

So I think at the end of the day, what we all want to see is we want to see.

Uh, new cars continue to be developed.

Uh kind of kind of get through these sort of pretty significant. Pull forward. And then drag type like situations we've seen

Get through that.

Um, meanwhile, we'll see if Off Lease will start to come back in 2026.

Used car inventory will start to come back in 26.

So, it does feel like 2026 should be a much healthier time for us, but the whole industry—not just the ACV, but the whole industry. But you want to chime in tomorrow. Yeah, I would say there are two other variables for us all to think about, alright? Hopefully, you know, by the time we get into 2026,

All these tires and trade deals are behind us.

Um, you know, which will certainly, you know, eliminate a lot of uncertainty that a lot of dealers and even consumers, who deal with, so that, that would certainly provide a lot of stability. And then, um, hopefully interest rates will also come down, which would, uh, improve consumer affordability.

Um, which I think would just, you know, kind of raise all boats and and help help us and, um, everybody in our industry. So, um, I think it's a, hopefully, it's a safe bet that the tariffs will be behind us by then. I think I, I think, uh, certainly, it seems that way that's going on in the right direction at least, um, and interest rates. We'll we'll see what the FED does, but at least there seems to be increased, uh, consensus out there that the FED will start reducing rates and what the rate will be, who knows, and how often. But, but at least if they start reducing rates further, it'll move us in the right direction.

Okay, that, that, that's super helpful. Um, and then I think, you know, Bill, maybe going back to some of your earlier comments about, you know, you being a relatively young company and there are still opportunities to unlock operational efficiency. It certainly seems like that. That's an area you're excited about. Is there a...

Is there a short list of, you know, a couple of of initiatives that really kind of rise to the top? Is it, you know, maybe more of a related to the adoption of some of these newer initiatives that would that would help Usher that in just just any other um, you know, talking points there that we should be uh considerate.

Yeah, I mean, I can't give you anything specific. I mean, it's just, I would just say in general.

It's, you know, we've got now, you know, 3,000 employees. We've got a pretty big company and growing. So, um,

Yeah, I don't want to be specific at this point. You know, as things kind of play out over time and we can talk specifics, we will in the future.

I would say.

You know, um, no different than any other.

Um, larger Scale Company.

We're using data to help us understand where we are efficient and where we are not.

Where opportunities to grow?

As we all see, AI is maturing. We're really starting to see how we can actually increase our customer satisfaction by getting back to customers faster. Not always.

Need a phone call, or it could be a text. It could be a faster way to get back. We're looking at it across the whole business. We're looking at ways for dealers to, you know, they want to move forward and have a self-service faster. They can do it. Because Bill mentioned, there's not one thing. There's not like one area of the business where we're both improving our customer satisfaction and also making ourselves more efficient.

But it's more built into our DNA. It's built into Howard, capturing our data.

Built into how we really look at the entire business.

Super helpful. Thank you, guys. Thank you.

Thank you. This concludes our question-and-answer session. I would like to hand the floor back over to Tim Fox for any closing comments.

Thank you, Paul. We appreciate everybody joining us this afternoon and evening on the call and look forward to hopefully seeing you on the conference circuit this quarter. Again, thank you for your interest in ACV, and I hope everyone has a great evening. Bye now.

This concludes today's conference. You may disconnect your lines at this time. Thank you for your participation.