Q3 2025 QVC Group Inc Earnings Call

Speaker #5: Greetings and welcome to the QVC Group, Inc. Third Quarter 2020 Earnings Conference Call . At this time , all participants are on a listen only mode .

Operator: Greetings and welcome to the QVC Group's Q3 2025 earnings conference call. At this time, all participants are on a listen-only mode. If anyone should require operator assistance during the conference, please press star zero on your telephone keypad. As a reminder, this conference is being recorded. I would now like to turn the conference over to your host, you,Thank you. Greetings and welcome to the QVC Group's Q3 2025 earnings conference call. At this time, all participants are on a listen-only mode. If anyone should require operator assistance during the conference, please press star zero on your telephone keypad. As a reminder, this conference is being recorded. I would now like to turn the conference over to your host, Jessica Donati. Thank you. You may begin. . Thank you. You may begin.

Speaker #5: If anyone should require operator assistance during the conference , please press Star Zero on your telephone keypad . As a reminder , this conference is being recorded .

Speaker #5: I would now like to turn the conference over to your host , Jessica Donati . Thank you . You may begin .

Jessica Donati: Thank Rob. Good morning. Before we begin the call, I'd like to remind everyone that this call contains certain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Actual events or results could differ materially due to a number of risks and uncertainties, including those mentioned in the most recent Forms 10-K and 10-Q, filed by QVC Group and QVC with the SEC.

Speaker #6: Thank you . Rob , and good morning . Before we begin the call , I'd like to remind everyone that this call contains certain forward looking statements within the meaning of the private securities Litigation Reform Act of 1995 .

Speaker #6: Actual events or results could differ materially due to a number of risks and uncertainties , including those mentioned in the most recent forms 10-K and 10-q filed by QVC Group, Inc. and QVC .

Speaker #6: With the SEC . These forward looking statements speak only as of the date of this call , and QVC Group expressly disclaims any obligation or undertaking to disseminate any updates or revisions to any forward looking statement contained herein to reflect any change in QVC group's expectations with regard thereto or any change in events , conditions or circumstances on which any such statement is based .

Operator: These forward-looking statements speak only as of the date of this call, and QVC Group expressly disclaims any obligation or undertaking to disseminate any updates or revisions to any forward-looking statement contained herein to reflect any change in QVC Group's expectations with regard thereto or any change in events, conditions, or circumstances on which any such statement is based. Please note that we have published slides to accompany the earnings release. On today's call, we will discuss certain non-GAAP financial measures, including adjusted OIBDA, adjusted OIBDA margin, free cash flow, and constant currency. Information regarding the comparable GAAP metrics, along with required definitions and reconciliations, including preliminary note, and Schedules 1 and 2, can be found in the earnings press release issued today or our earnings presentation, which are available on our website.

Jessica Donati: These forward-looking statements speak only as of the date of this call, and QVC Group expressly disclaims any obligation or undertaking to disseminate any updates or revisions to any forward-looking statement contained herein to reflect any change in QVC Group's expectations with regard thereto or any change in events, conditions, or circumstances on which any such statement is based. Please note that we have published slides to accompany the earnings release. On today's call, we will discuss certain non-GAAP financial measures, including adjusted OIBDA, adjusted OIBDA margin, free cash flow, and constant currency. Information regarding the comparable GAAP metrics, along with required definitions and reconciliations, including preliminary note, and Schedules 1 and 2, can be found in the earnings press release issued today or our earnings presentation, which are available on our website.

Speaker #6: Please note that we have published slides to accompany the earnings release . On today's call , we will discuss certain non-GAAP financial measures , including adjusted EBITDA , adjusted EBITDA margin , free cash flow and constant currency information regarding the comparable GAAP metrics , along with required definitions and reconciliations , including preliminary note and schedules one and two can be found in the earnings press release issued today or our earnings presentation , which are available on our website today .

Operator: Today, speaking on the earnings call, we have QVC Group President and CEO David Rawlinson, QVC Group CFO and CAO Bill Wafford, and QVC Group Executive Chairman Greg Maffei. Now I'll hand the call over to David Rawlinson. Thank you. Good morning, everyone. We appreciate you joining us and from your continued interest in QVC Group. During Q3, we continue to make progress implementing our Win Growth strategy and other key initiatives to drive the future of live social shopping. We are encouraged by the results we're seeing in our social and streaming platforms against what continues to be a challenging tariff, viewership, and macroeconomic backdrop. Though declining linear TV viewership has put pressure on our business, we are executing well on the second phase of our transformation as we continue to manage costs, address our capital structure, and invest in social and streaming.

Jessica Donati: Today, speaking on the earnings call, we have QVC Group President and CEO David Rawlinson, QVC Group CFO and CAO Bill Wafford, and QVC Group Executive Chairman Greg Maffei. Now I'll hand the call over to David Rawlinson.

Speaker #6: Speaking on the earnings call , we have QVC Group president and CEO David Rollinson , QVC Group CFO and CEO Phil Wofford and QVC Group executive Chairman Greg Maffei .

Speaker #6: Now , I'll hand the call over to David Rollinson .

David Rawlinson: Thank you. Good morning, everyone. We appreciate you joining us and from your continued interest in QVC Group. During Q3, we continue to make progress implementing our Win Growth strategy and other key initiatives to drive the future of live social shopping. We are encouraged by the results we're seeing in our social and streaming platforms against what continues to be a challenging tariff, viewership, and macroeconomic backdrop. Though declining linear TV viewership has put pressure on our business, we are executing well on the second phase of our transformation as we continue to manage costs, address our capital structure, and invest in social and streaming.

Speaker #7: Thank you . Good morning everyone . We appreciate you joining us . And from your continued interest in QVC Group . During the third quarter , we continued to make progress implementing our win growth strategy and other key initiatives to drive the future of live social shopping .

Speaker #7: We are encouraged by the results we're seeing and our social and streaming platforms against what continues to be a challenging tariff viewership and macroeconomic backdrop .

Speaker #7: Though declining linear TV viewership has put pressure on our business . We are executing well on the second phase of our transformation as we continue to manage costs , address our capital structure and invest in social and streaming .

Speaker #7: As I mentioned last quarter , we are continuing to work to find cost reduction opportunities in Q3 . We are fully recognizing the favorable impact of our organizational change from our IT outsourced service model .

Operator: As I mentioned last quarter, we are continuing to work to find cost reduction opportunities. In Q3, we are fully recognizing the favorable impact of our organizational change from our IT outsourced service model. We have largely completed our previously announced reduction of our global workforce by over 1,000. In last quarter, we completed the operational move of HSN to our headquarters in West Chester, Pennsylvania, and have now entered into agreements to sell the St. Petersburg properties to independent third parties. We also remain focused on our long-term sourcing diversification strategy, which we have discussed during the prior two quarters. We have made meaningful progress this year by reducing the penetration of goods from China by 8% to 10%, and we remain on track to achieve our goal that no country will represent more than 1/3 of our sourced goods in the US by the end of the year.

David Rawlinson: As I mentioned last quarter, we are continuing to work to find cost reduction opportunities. In Q3, we are fully recognizing the favorable impact of our organizational change from our IT outsourced service model. We have largely completed our previously announced reduction of our global workforce by over 1,000. In last quarter, we completed the operational move of HSN to our headquarters in West Chester, Pennsylvania, and have now entered into agreements to sell the St. Petersburg properties to independent third parties. We also remain focused on our long-term sourcing diversification strategy, which we have discussed during the prior two quarters. We have made meaningful progress this year by reducing the penetration of goods from China by 8% to 10%, and we remain on track to achieve our goal that no country will represent more than 1/3 of our sourced goods in the US by the end of the year.

Speaker #7: We have largely completed our previously announced reduction of our global workforce by over 1000 in last quarter , we completed the operational move of HSN to our headquarters in West Chester , Pennsylvania and have now entered into agreements to sell the Saint Petersburg properties to independent third parties .

Speaker #7: We also remain focused on our long term term sourcing diversification strategy , which we have discussed during the prior two quarters . We have made meaningful progress this year by reducing the penetration of goods from China by 8 to 10% , and we remain on track to achieve our goal that no country will represent more than one third of our sourced goods in the US by the end of the year .

Speaker #7: We continue to monitor any changes to tariff rates and evaluate the impact as necessary . In Q3 total revenue declined by 6% in constant currency .

Operator: We continue to monitor any changes to tariff rates and evaluate the impact as necessary. In Q3, total revenue declined by 6% in constant currency. QXH revenue declined 7%. QVC International revenue declined 5% in constant currency. Cornerstone revenue declined 8%. As I previously discussed, returning our company to growth continues to be difficult as challenges persist, and we continue to ramp up our Win Growth Strategy. We continue to see growth in revenue attributed to our social and streaming channels, helping to moderate the year-over-year revenue decline at QXH by 4 points in Q3 compared to the first half of 2025. We believe that the revenue attributed to our social and streaming platforms is now low double digits as a percentage of QXH total revenue, and according to some third-party attribution methodologies, could be even higher.

David Rawlinson: We continue to monitor any changes to tariff rates and evaluate the impact as necessary. In Q3, total revenue declined by 6% in constant currency. QXH revenue declined 7%. QVC International revenue declined 5% in constant currency. Cornerstone revenue declined 8%. As I previously discussed, returning our company to growth continues to be difficult as challenges persist, and we continue to ramp up our Win Growth Strategy. We continue to see growth in revenue attributed to our social and streaming channels, helping to moderate the year-over-year revenue decline at QXH by 4 points in Q3 compared to the first half of 2025. We believe that the revenue attributed to our social and streaming platforms is now low double digits as a percentage of QXH total revenue, and according to some third-party attribution methodologies, could be even higher.

Speaker #7: Qc8 revenue declined 7% . QVC international revenue declined 5% in constant currency , and cornerstone revenue declined 8% . As our previously discussed returning our company to the growth continues to be difficult as challenges persist and we continue to ramp up our win growth strategy , we continue to see growth in revenue attributed to our social and streaming channels , helping to moderate the year over year revenue decline at by four points in Q3 compared to the first half of 2025 .

Speaker #7: We believe that the revenue attributed to our social and streaming platforms is now low , double digits , as a percentage of total revenue , and according to some third party attribution methodologies , could be even higher with our current measurement .

Operator: With our current measurement, social and streaming revenue is growing 30% over last year. This is an improvement from Q2, which we estimated at high single digits. This strong momentum is why I believe in our strategy to drive the future of live social shopping. We know that our channels on TikTok are reaching new customers. In Q3, we added approximately 255,000 new customers through our TikTok Shop and an additional 300,000 through our traditional linear and digital channels. We are also encouraged by early repeat customer rates on TikTok Shop. We continue expanding our partnerships with creators, and we now rank among the top sellers for total US TikTok Shop. On streaming, we continue to expand content and distribution and are pleased to see another quarter of strong monthly active user and revenue growth.

David Rawlinson: With our current measurement, social and streaming revenue is growing 30% over last year. This is an improvement from Q2, which we estimated at high single digits. This strong momentum is why I believe in our strategy to drive the future of live social shopping. We know that our channels on TikTok are reaching new customers. In Q3, we added approximately 255,000 new customers through our TikTok Shop and an additional 300,000 through our traditional linear and digital channels. We are also encouraged by early repeat customer rates on TikTok Shop. We continue expanding our partnerships with creators, and we now rank among the top sellers for total US TikTok Shop. On streaming, we continue to expand content and distribution and are pleased to see another quarter of strong monthly active user and revenue growth.

Speaker #7: Social and streaming revenue is growing 30% over last year . This is an improvement from Q2 , which we estimated at high single digits .

Speaker #7: This strong momentum is why I believe in our strategy to drive the future of live social shopping . We know that our channels on TikTok are reaching new customers , and in Q3 , we added approximately 255,000 new customers through our TikTok shop and an additional 300,000 through our traditional linear and digital channels .

Speaker #7: We are also encouraged by early repeat customer rates on TikTok , shop . We continue expanding our partnerships with creators , and we now rank among the top sellers for total US TikTok shop on streaming .

Speaker #7: We continue to expand content and distribution and are pleased to see another quarter of strong monthly active user and revenue growth . We are continuing to pursue additional fast TV channel launches on Amazon Fire TV and Roku , and launched a new live like channel called The Deals Channel .

Operator: We are continuing to pursue additional FAST TV channel launches on Amazon Fire TV and Roku, and launched a new live-like channel called the Deals Channel. This new channel is a compilation of our TSVs and TSs and is a good example of collaboration across our digital, linear, and streaming channels. We continue to build our library of streaming original content with new shows like Your Splendid Space with Kathy Hilton and new episodes of our talk show series hosted by Dizzy Phillips. Both of these highlight our new way of working to create content in multiple forms to engage with our customers in various ways. In the third quarter, we were pleased to see QxH average customer spend increase for the first time since Q2 2024. Spend per customer grew 4%, while total customer count decreased 12%, not including customers buying through our TikTok Shop.

David Rawlinson: We are continuing to pursue additional FAST TV channel launches on Amazon Fire TV and Roku, and launched a new live-like channel called the Deals Channel. This new channel is a compilation of our TSVs and TSs and is a good example of collaboration across our digital, linear, and streaming channels. We continue to build our library of streaming original content with new shows like Your Splendid Space with Kathy Hilton and new episodes of our talk show series hosted by Dizzy Phillips. Both of these highlight our new way of working to create content in multiple forms to engage with our customers in various ways. In the third quarter, we were pleased to see QxH average customer spend increase for the first time since Q2 2024. Spend per customer grew 4%, while total customer count decreased 12%, not including customers buying through our TikTok Shop.

Speaker #7: This new channel is a compilation of our Tsvs and TS and is a good example of collaboration across our digital , linear and streaming channels .

Speaker #7: We continue to build our library of streaming original content with new shows like your Splendid Space with Kathy Hilton and new episodes of our talk show series hosted by Busy Philipps .

Speaker #7: Both of these highlight our new way of working to create content in multiple forms to engage with our customers in various ways . In the third quarter , we were pleased to see Qxe8 average customer spend increased for the first time since Q2 2020 .

Speaker #7: For spend per customer grew 4% , while total customer count decreased 12% . Not including customers buying through our TikTok shop . Existing customers declined 10% .

Operator: Existing customers declined 10%, new customers declined 26%, and reactivated customers declined 11%. It's important to note that our traditional customer reporting excludes customers buying through our TikTok Shop. When we include those new customers in our results, new customers grew 38% versus last year. As you can see on slide 8 in our presentation, on a trailing 12-month basis, customer count declined on a sequential basis approximately 2% versus June 2025. Our existing customers continue to purchase at healthy levels, spending on average $1,620 and purchasing 31 times in the 12 months ended 30 September. At QVC, our best customers who buy 20 or more times items annually also continue to purchase at very attractive levels. In the 12 months ended 30 September, they bought 78 items and spent $4,048 on average, both increasing approximately 2% year-over-year.

David Rawlinson: Existing customers declined 10%, new customers declined 26%, and reactivated customers declined 11%. It's important to note that our traditional customer reporting excludes customers buying through our TikTok Shop. When we include those new customers in our results, new customers grew 38% versus last year. As you can see on slide 8 in our presentation, on a trailing 12-month basis, customer count declined on a sequential basis approximately 2% versus June 2025. Our existing customers continue to purchase at healthy levels, spending on average $1,620 and purchasing 31 times in the 12 months ended 30 September. At QVC, our best customers who buy 20 or more times items annually also continue to purchase at very attractive levels. In the 12 months ended 30 September, they bought 78 items and spent $4,048 on average, both increasing approximately 2% year-over-year.

Speaker #7: New customers declined 26% , and reactivated customers declined 11% . It's important to note that our traditional customer reporting excludes customers buying through our TikTok shop , and when we include those new customers in our results , new customers grew 38% versus last year .

Speaker #7: As you can see on slide eight , in our presentation on a trailing 12 month basis , customer count declined on a sequential basis , approximately 2% versus June 2025 .

Speaker #7: But our existing customers continue to purchase at healthy levels . Spending on average $1,620 and purchasing 31 times in the 12 months ended September 30th at QVC .

Speaker #7: Our best customers who buy 20 or more times . Items annually also continue to purchase at very attractive levels , in the 12 months ended September 30th , they bought 78 items and spent $4,048 on average .

Speaker #7: Both increasing approximately 2% year over year . As we look at category performance , while we experienced declines in all categories , we saw the year over year rate of decline improve compared to the second quarter in every category except for electronics and apparel .

Operator: As we look at category performance, while we experienced declines in all categories, we saw the year-over-year rate of decline improve compared to the second quarter in every category except for electronics. In apparel, while sales were down year over year, we saw a meaningful improvement versus the trend we experienced in the first half of the year. This was driven by successful fall fashion events and strong performances from several of our core brands, including Kim Gravel, Denim & Co., LOGO, and Diane Gilman. The jewelry category showed a notable improvement in trend over the last three quarters. This was fueled by standout performances from Jay King and our lab-grown diamond assortment. Our home category revenue was down 7%. However, we saw encouraging results from our seasonal programming, with customers responding to both our fall and holiday products.

David Rawlinson: As we look at category performance, while we experienced declines in all categories, we saw the year-over-year rate of decline improve compared to the second quarter in every category except for electronics. In apparel, while sales were down year over year, we saw a meaningful improvement versus the trend we experienced in the first half of the year. This was driven by successful fall fashion events and strong performances from several of our core brands, including Kim Gravel, Denim & Co., LOGO, and Diane Gilman. The jewelry category showed a notable improvement in trend over the last three quarters. This was fueled by standout performances from Jay King and our lab-grown diamond assortment. Our home category revenue was down 7%. However, we saw encouraging results from our seasonal programming, with customers responding to both our fall and holiday products.

Speaker #7: While sales were down year over year , we saw a meaningful improvement versus the trend we experienced in the first half of the year .

Speaker #7: This was driven by successful fall fashion events and strong performances from several of our core brands , including Kim Gravelle , Denim and company Logo and Diane Gilman .

Speaker #7: The jewelry category showed a notable improvement in trend over the last three quarters . This was fueled by standout performances from Jay King and our lab grown diamond assortment .

Speaker #7: Our home category revenue was down 7% . However , we saw encouraging results from our seasonal programming with customers responding to both our fall and holiday products .

Speaker #7: Speaking of holidays , our team is bringing the holidays to life with festive programming , limited time deals and tent omnichannel events that span TV streaming , social and digital .

Operator: Speaking of holidays, our team is bringing the holidays to life with festive programming, limited-time deals, and tent-pole omnichannel events that span TV, streaming, social, and digital. At QVC, we've completed our biggest-ever nonstop holiday party last weekend. Kathy Hilton is appearing in many special moments as our official Mrs. Claus this year. We're presenting Mrs. Claus's Holiday House, a pop-up event in New York City that will also be the site of our second TikTok Super Brand Day. QVC's Shawn Killinger is taking customers on a holiday tour of Britain's capital in All-Access London Calling, a week-long event featuring Elton John, British bands, and more. Meanwhile, HSN is heading south for All-Star Nashville Holiday, a two-day event featuring country music stars Martina McBride, Trisha Yearwood, Brad Paisley, and Lady A. Moving to QVC International, performance in the quarter was stable, with the exception of Japan.

David Rawlinson: Speaking of holidays, our team is bringing the holidays to life with festive programming, limited-time deals, and tent-pole omnichannel events that span TV, streaming, social, and digital. At QVC, we've completed our biggest-ever nonstop holiday party last weekend. Kathy Hilton is appearing in many special moments as our official Mrs. Claus this year. We're presenting Mrs. Claus's Holiday House, a pop-up event in New York City that will also be the site of our second TikTok Super Brand Day. QVC's Shawn Killinger is taking customers on a holiday tour of Britain's capital in All-Access London Calling, a week-long event featuring Elton John, British bands, and more. Meanwhile, HSN is heading south for All-Star Nashville Holiday, a two-day event featuring country music stars Martina McBride, Trisha Yearwood, Brad Paisley, and Lady A. Moving to QVC International, performance in the quarter was stable, with the exception of Japan.

Speaker #7: At QVC , we've completed our biggest ever non-stop holiday party last weekend . Kathy Hilton is appearing in many special moments as our official Mrs. Claus this year we're presenting Mrs. Claus Holiday House , a pop up event in New York City that will also be the site of our second TikTok Super Brand Day , QVC Shawn Killinger is taking customers on a holiday tour of Britain's capital .

Speaker #7: In All Access London Calling , a week long event featuring Elton John , British bands and more . Meanwhile , HSN is heading south for all star Nashville Holiday , a two day event featuring country music stars Martina McBride , Trisha Yearwood , Brad Paisley and Lady a moving to QVC international performance in the quarter was stable with the exception of Japan , our European market revenue was down slightly , but the UK grew 2% in the quarter .

Operator: Our European market revenue was down slightly, but the UK grew 2% in the quarter. We continue to see challenges in the Japan market and have kicked off a multi-year plan to combat lost market share driven by technology and marketing investments. For our Cornerstone brands, revenue declined 8% in Q3. As I've mentioned in prior calls, this business has been impacted by tariffs and is largely tied to the housing market, which remains depressed. To wrap up, our Win Growth Strategy continues to guide the company through its transformation. Although there is much work to be done, we are pleased with our progress today and the consistent success we've witnessed through our social and streaming efforts.

David Rawlinson: Our European market revenue was down slightly, but the UK grew 2% in the quarter. We continue to see challenges in the Japan market and have kicked off a multi-year plan to combat lost market share driven by technology and marketing investments. For our Cornerstone brands, revenue declined 8% in Q3. As I've mentioned in prior calls, this business has been impacted by tariffs and is largely tied to the housing market, which remains depressed. To wrap up, our Win Growth Strategy continues to guide the company through its transformation. Although there is much work to be done, we are pleased with our progress today and the consistent success we've witnessed through our social and streaming efforts.

Speaker #7: We continue to see challenges in in the Japan market and have kicked off a multi-year plan to combat lost market share , driven by technology and marketing investments .

Speaker #7: For our cornerstone brands , revenue declined 8% in the third quarter . As I've mentioned in prior calls , this business has been impacted by tariffs and is largely tied to the housing market , which remains depressed .

Speaker #7: To wrap up , our win growth strategy continues to guide the company through its transformation . And although there is much work to be done , we are pleased with our progress to date in the consistent success we've witnessed through our social and streaming efforts .

Speaker #7: We have demonstrated our ability to evolve to meet the needs of the modern consumer , and we remain confident in the future of live social shopping and Qvc's ability to continue to be an innovative class leader in the space to execute on our ambitious transformation efforts .

Operator: We have demonstrated our ability to evolve to meet the needs of the modern consumer, and we remain confident in the future of live social shopping and QVC's ability to continue to be an innovative class leader in the space. To execute on our ambitious transformation efforts, we will continue to focus on what we do best, creating an opportunity for shoppers to explore, dream, and connect. Now I'll turn the call to Bill to review the Q3 financial results for each business. Thank you, David, and good morning, everyone. Unless otherwise noted, my comments compare financial performance for the three months ended 30 September 2025, to the same period in 2024.

David Rawlinson: We have demonstrated our ability to evolve to meet the needs of the modern consumer, and we remain confident in the future of live social shopping and QVC's ability to continue to be an innovative class leader in the space. To execute on our ambitious transformation efforts, we will continue to focus on what we do best, creating an opportunity for shoppers to explore, dream, and connect. Now I'll turn the call to Bill to review the Q3 financial results for each business.

Speaker #7: We will continue to focus on what we do best , creating an opportunity for shoppers to explore , dream and connect . Now I'll turn the call to Bill to review the Q3 financial results for each business .

David Rawlinson: Thank you, David, and good morning, everyone. Unless otherwise noted, my comments compare financial performance for the three months ended 30 September 2025, to the same period in 2024.

Speaker #7: Thank you , David , and good morning , everyone .

Speaker #8: Unless otherwise noted , my comments compare financial performance for the three months ended September 30th , 2025 to the same period in 2024 , starting with revenue declined by 7% due to a 7% decrease in unit volume and a 13% decrease in shipping and handling revenue , partially offset by favorable returns rate and slightly higher average selling price from a category perspective .

Operator: Starting with QXH, revenue declined by 7% due to a 7% decrease in unit volume and a 13% decrease in shipping and handling revenue, partially offset by favorable returns rate and slightly higher average selling price. From a category perspective, home revenue decreased by 7%, primarily due to reduced demand in culinary and ongoing pressure in our Today's Special Value events, many of which were impacted by tariffs. Apparel revenue decreased by 4%, an improvement from Q2. Beauty revenue declined by 9% in Q3. However, we saw wins from standout brands such as No Makeup Makeup, Philosophy, Nakedly, and Beekman 1802. Accessories improved from Q2, with revenue down 6% for the quarter. Handbag and lounge categories drove some positive momentum, along with brands like Skechers and Patricia Nash. Electronics declined 14%, driven by reduced demand in portable power.

David Rawlinson: Starting with QXH, revenue declined by 7% due to a 7% decrease in unit volume and a 13% decrease in shipping and handling revenue, partially offset by favorable returns rate and slightly higher average selling price. From a category perspective, home revenue decreased by 7%, primarily due to reduced demand in culinary and ongoing pressure in our Today's Special Value events, many of which were impacted by tariffs. Apparel revenue decreased by 4%, an improvement from Q2. Beauty revenue declined by 9% in Q3. However, we saw wins from standout brands such as No Makeup Makeup, Philosophy, Nakedly, and Beekman 1802. Accessories improved from Q2, with revenue down 6% for the quarter. Handbag and lounge categories drove some positive momentum, along with brands like Skechers and Patricia Nash. Electronics declined 14%, driven by reduced demand in portable power.

Speaker #8: Home revenue decreased by 7% , primarily due to reduced demand in culinary and ongoing pressure in our today special value events , many of which were impacted by tariffs .

Speaker #8: Apparel revenue decreased by 4% , an improvement from Q2 beauty revenue declined by 9% in Q3 . However , we saw winds from standout brands such as no makeup , makeup , philosophy Knackery and Beekman .

Speaker #8: 1802 accessories improved from Q2 with revenue down 6% for the quarter . Handbag and lounge categories drove some positive momentum , along with brands like Skechers and Patricia Nash .

Speaker #8: Electronics declined 14% , driven by reduced demand in portable power . Adjusted EBITDA decreased 26% and adjusted EBITDA margin contracted 245 basis points , largely driven by 145 basis points of marketing investment , 130 basis points of total sales , deleverage and 85 basis points of pressure from a change in the management incentive compensation plan , partially offset by favorable commissions .

Operator: Adjusted OIBDA decreased 26%, and adjusted OIBDA margin contracted 245 basis points, largely driven by 145 basis points of marketing investment, 130 basis points of total sales deleverage, and 85 basis points of pressure from a change in the management incentive compensation plan, partially offset by favorable commissions. Gross margin declined approximately 110 basis points, driven by fulfillment pressure, sales deleverage, and lower product margin. Product margins decreased by approximately 25 basis points, driven by higher promotions and increased tariffs. Fulfillment expenses were unfavorable 80 basis points, due to increased freight rates and sales deleverage. On an aggregate dollar basis, operating expenses decreased 12%, and SG&A expenses increased 4%. Operating expenses decreased $15 million, largely driven by lower commissions.

David Rawlinson: Adjusted OIBDA decreased 26%, and adjusted OIBDA margin contracted 245 basis points, largely driven by 145 basis points of marketing investment, 130 basis points of total sales deleverage, and 85 basis points of pressure from a change in the management incentive compensation plan, partially offset by favorable commissions. Gross margin declined approximately 110 basis points, driven by fulfillment pressure, sales deleverage, and lower product margin. Product margins decreased by approximately 25 basis points, driven by higher promotions and increased tariffs. Fulfillment expenses were unfavorable 80 basis points, due to increased freight rates and sales deleverage. On an aggregate dollar basis, operating expenses decreased 12%, and SG&A expenses increased 4%. Operating expenses decreased $15 million, largely driven by lower commissions.

Speaker #8: Gross margin declined approximately 110 basis points , driven by fulfillment pressure , sales deleverage , and lower product margin product margins decreased by approximately 25 basis points , driven by higher promotions and increased tariffs .

Speaker #8: Fulfillment expenses were unfavorable 80 basis points due to increased freight rates and sales to on an aggregate dollar basis . Operating expenses decreased 12% and G&A expenses increased 4% .

Speaker #8: Operating expenses decreased by $15 million, largely driven by lower commissions. G&A expenses increased by $10 million and were unfavorable by approximately 180 basis points due to sales deleverage.

Operator: SG&A expenses increased $10 million and were unfavorable by approximately 180 basis points due to sales deleverage, higher marketing costs, and higher management incentive costs, partially offset by lower personnel costs. Excluding the increased marketing investment and the timing change related to incentive compensation, SG&A expense was down approximately $18 million year-over-year. Moving to QVC International, my comments will focus on constant currency results. Revenue declined approximately 5%, driven by a 4% decrease in average selling price and lower shipping and handling revenue. From a category perspective, sales declined in all categories, with the exception of apparel, which increased 3%. UK net revenue increased 2%, while Japan net revenue declined 11% and Germany declined 3%. Adjusted OIBDA decreased 21%, and adjusted OIBDA margin declined 210 basis points.

David Rawlinson: SG&A expenses increased $10 million and were unfavorable by approximately 180 basis points due to sales deleverage, higher marketing costs, and higher management incentive costs, partially offset by lower personnel costs. Excluding the increased marketing investment and the timing change related to incentive compensation, SG&A expense was down approximately $18 million year-over-year. Moving to QVC International, my comments will focus on constant currency results. Revenue declined approximately 5%, driven by a 4% decrease in average selling price and lower shipping and handling revenue. From a category perspective, sales declined in all categories, with the exception of apparel, which increased 3%. UK net revenue increased 2%, while Japan net revenue declined 11% and Germany declined 3%. Adjusted OIBDA decreased 21%, and adjusted OIBDA margin declined 210 basis points.

Speaker #8: Higher marketing costs , and higher management incentive costs . Partially offset by lower personnel costs . Excluding the increased marketing investment and the timing change related to incentive compensation expense was down approximately $18 million year over year , moving to QVC international .

Speaker #8: My comments will focus on constant currency results . Revenue declined approximately 5% , driven by a 4% decrease in average selling price and lower shipping and handling revenue from a category perspective , sales declined in all categories with the exception of apparel , which increased 3% .

Speaker #8: UK net revenue increased 2% , while Japan net revenue declined 11% and Germany declined 3% . Adjusted EBITDA decreased 21% and adjusted EBITDA margin declined 210 basis points .

Speaker #8: Gross margin decreased 130 basis points due to sales , deleverage and fulfillment pressure , partially offset by product margin gains . Operating expenses were flat and margin was unfavorable due to sales deleverage .

Operator: Gross margin decreased 130 basis points due to sales deleverage and fulfillment pressure, partially offset by product margin gains. Operating expenses were flat, and margin was unfavorable due to sales deleverage. SG&A expenses decreased 2% due to lower personnel expenses. SG&A margin was unfavorable by approximately 40 basis points due to sales deleverage and the timing related to management incentive costs. Excluding the timing change related to incentive compensation, SG&A expenses were down approximately 6% year-over-year. Moving to Cornerstone, revenue declined 8% in the quarter as we continue to experience soft demand for outdoor furniture and seasonal décor in our home brands, and apparel at Garnet Hill, largely driven by continued challenges in the housing market. Adjusted OIBDA margin decreased approximately 315 basis points, driven by sales deleverage and product margin. Product margins decreased 220 basis points due to pressure from tariffs.

David Rawlinson: Gross margin decreased 130 basis points due to sales deleverage and fulfillment pressure, partially offset by product margin gains. Operating expenses were flat, and margin was unfavorable due to sales deleverage. SG&A expenses decreased 2% due to lower personnel expenses. SG&A margin was unfavorable by approximately 40 basis points due to sales deleverage and the timing related to management incentive costs. Excluding the timing change related to incentive compensation, SG&A expenses were down approximately 6% year-over-year. Moving to Cornerstone, revenue declined 8% in the quarter as we continue to experience soft demand for outdoor furniture and seasonal décor in our home brands, and apparel at Garnet Hill, largely driven by continued challenges in the housing market. Adjusted OIBDA margin decreased approximately 315 basis points, driven by sales deleverage and product margin. Product margins decreased 220 basis points due to pressure from tariffs.

Speaker #8: SG&A expenses decreased 2% due to lower personnel expenses and a margin was was unfavorable by approximately 40 basis points due to sales to leverage and the timing related to management incentive costs .

Speaker #8: Excluding the timing change related to incentive compensation , SG&A expenses were down approximately 6% year over year , moving to cornerstone , revenue declined 8% in the quarter .

Speaker #8: As we continue to experience soft demand for outdoor furniture and seasonal decor , and our home brands and apparel at Garnet , largely driven by continued challenges in the housing market , adjusted EBITDA margin decreased approximately 315 basis points , driven by sales deleverage and product margin .

Speaker #8: Product margins decreased 220 basis points due to pressure from tariffs . I would also like to comment on the recent change to our management incentive compensation program .

Operator: I would also like to comment on the recent change to our management incentive compensation program. We believe the recent change allows us to appropriately recognize our team for their efforts and continued progress of the Win strategy in a more timely manner. The cost of the program had a material impact on our adjusted OIBDA results in 2025. Going forward, the long-term incentive portion is no longer treated as stock-based compensation and is now recognized as an expense impacting OIBDA. Turning to cash flow and the balance sheet for the quarter. In the first nine months of 2025, free cash flow was a use of $184 million compared to a source of $102 million last year.

David Rawlinson: I would also like to comment on the recent change to our management incentive compensation program. We believe the recent change allows us to appropriately recognize our team for their efforts and continued progress of the Win strategy in a more timely manner. The cost of the program had a material impact on our adjusted OIBDA results in 2025. Going forward, the long-term incentive portion is no longer treated as stock-based compensation and is now recognized as an expense impacting OIBDA. Turning to cash flow and the balance sheet for the quarter. In the first nine months of 2025, free cash flow was a use of $184 million compared to a source of $102 million last year.

Speaker #8: We believe the recent change allows us to appropriately recognize our team for their efforts and continued progress of the Win strategy in a more timely manner .

Speaker #8: The cost of the program had a material impact on our adjusted EBITDA results in 2025 , and going forward , the long term incentive portion is no longer treated as stock based compensation and is now recognized as an expense impacting EBITDA .

Speaker #8: Turning to cash flow and the balance sheet for the quarter in the first nine months of 2025 , free cash flow was a use of $184 million , compared to a source of $102 million last year .

Speaker #8: The decrease in cash flow was primarily due to a reduction in cash provided by operations and higher payments for TV distribution rights , partially offset by lower capital expenditures and timing of dividend payments to our Japanese joint venture partner .

Operator: The decrease in cash flow was primarily due to a reduction in cash provided by operations and higher payments for TV distribution rights, partially offset by lower capital expenditures and timing of dividend payments to our Japanese joint venture partner. As a reminder, our TV distribution payments fluctuate year-over-year depending on renewal cycles. Looking at QVC Group, Inc.'s debt profile: As of 30 September 2025, net debt was $4.8 billion, and the QVC Group revolver had $2.9 billion drawn. QVC Group had total cash of $1.8 billion, of which $1.3 billion was at QVC, Inc., $160 million was at Liberty Interactive LLC, and $250 million was at QVC Group. Our leverage ratio, as of 30 September 2025, as defined by the QVC revolving credit facility, was 4.2 times, excluding Cornerstone, compared to our maximum covenant threshold of 4.5 times.

David Rawlinson: The decrease in cash flow was primarily due to a reduction in cash provided by operations and higher payments for TV distribution rights, partially offset by lower capital expenditures and timing of dividend payments to our Japanese joint venture partner. As a reminder, our TV distribution payments fluctuate year-over-year depending on renewal cycles. Looking at QVC Group, Inc.'s debt profile: As of 30 September 2025, net debt was $4.8 billion, and the QVC Group revolver had $2.9 billion drawn. QVC Group had total cash of $1.8 billion, of which $1.3 billion was at QVC, Inc., $160 million was at Liberty Interactive LLC, and $250 million was at QVC Group. Our leverage ratio, as of 30 September 2025, as defined by the QVC revolving credit facility, was 4.2 times, excluding Cornerstone, compared to our maximum covenant threshold of 4.5 times.

Speaker #8: As a reminder , our TV distribution payments fluctuate year over year depending on renewal cycles . Looking at QVC Group, Inc. debt profile as of September 30th , 2025 , net debt was $4.8 billion and the QVC Group, Inc. revolver had $2.9 billion drawn .

Speaker #8: QVC Group had total of 1.8 billion , cash QVC Inc. 160 million was at Liberty Interactive LLC , and 250 million was at QVC Group .

Speaker #8: Our leverage ratio as of September 30th , 2025 , as defined by the QVC revolving credit facility , was 4.2 times excluding cornerstone compared to our maximum covenant threshold of 4.5 times .

Speaker #8: As a reminder , covenant EBITDA includes the adjusted EBITDA of QVC Inc. as cornerstone was removed as a borrower from under QVC credit agreement .

Operator: As a reminder, Covenant OIBDA includes the Adjusted OIBDA of QVC, Inc., as Cornerstone was removed as a borrower under QVC's credit agreement as of 1 April. As David touched on in his remarks, we remain laser-focused on managing costs and addressing our capital structure to better position the business for long-term success. This is a key pillar of our Win Growth Strategy, and as part of these efforts, we are continuing to evaluate a range of proactive financial and strategic alternatives. This review is ongoing, and no decisions have been made at this stage. We will provide updates if and when there are material developments that warrant further communication. Now I'll turn the call over to Greg. Good morning.

David Rawlinson: As a reminder, Covenant OIBDA includes the Adjusted OIBDA of QVC, Inc., as Cornerstone was removed as a borrower under QVC's credit agreement as of 1 April. As David touched on in his remarks, we remain laser-focused on managing costs and addressing our capital structure to better position the business for long-term success. This is a key pillar of our Win Growth Strategy, and as part of these efforts, we are continuing to evaluate a range of proactive financial and strategic alternatives. This review is ongoing, and no decisions have been made at this stage. We will provide updates if and when there are material developments that warrant further communication. Now I'll turn the call over to Greg.

Speaker #8: As of April 1st . As David touched on in his remarks , we remain laser focused on managing costs and addressing our capital structure to better position the business for long term success .

Speaker #8: This is a key pillar of our win growth strategy , and as part of these efforts , we are continuing to evaluate a range of proactive financial and strategic alternatives .

Speaker #8: This review is ongoing and no decisions have been made at this stage . We will provide updates if and when there are material developments that warrant further communication .

Speaker #8: Now I'll turn the call over to Greg .

Gregory Maffei: Good morning.

Speaker #9: And morning . As both David and Bill noted , was a challenging quarter as we continue to experience pressure from the linear TV decline , but are making good progress on our win strategy , specifically around social .

Operator: As both David and Bill noted, it was a challenging quarter as we continue to experience pressure from the linear TV decline, but are making good progress on our Win strategy, specifically around social. We continue to invest here, expect to continue to invest here, and we will balance cost and return. We are working on our capital structure and balance sheet and proactively evaluating financial and strategic alternatives. And with that, we'd like to note that we appreciate your continued interest in the QVC Group, and thank you for listening to the call. Greg, I think we're done. Thank you. This concludes today's conference. You may disconnect your lines at this time, and we thank you for your participation.

Gregory Maffei: As both David and Bill noted, it was a challenging quarter as we continue to experience pressure from the linear TV decline, but are making good progress on our Win strategy, specifically around social. We continue to invest here, expect to continue to invest here, and we will balance cost and return. We are working on our capital structure and balance sheet and proactively evaluating financial and strategic alternatives. And with that, we'd like to note that we appreciate your continued interest in the QVC Group, and thank you for listening to the call. Greg, I think we're done.

Speaker #9: We continue to invest here . Expect to continue to invest here , and we will balance costs and return . We are working on our capital structure and balance sheet and proactively evaluating financial and strategic alternatives .

Speaker #9: And with that , we would like to note that we appreciate your continued interest in the QVC group . And thank you for listening to the call .

Speaker #9: We're done .

Jessica Donati: Thank you.

Speaker #10: Thank you .

Operator: This concludes today's conference. You may disconnect your lines at this time, and we thank you for your participation.