Q3 20225 Weave Communications Inc EarningS Call

Speaker #1: Greetings and welcome to Wiebe . S third Quarter 2025 financial results and conference call . At this time , all participants are on a listen only mode .

Mark McReynolds: Greetings and welcome to Weave Communications' third quarter 2025 financial results and conference call. At this time, all participants are on a listen-only mode. A question-and-answer session will follow the formal presentation. As a reminder, this conference is being recorded. If you would like to ask a question, please raise your hand. If you have dialed into today's call, please press star nine to raise your hand and star six to unmute. I would now like to turn the conference over to your host, Mr. Mark McReynolds, Head of Investor Relations. Thank you. You may begin.

Speaker #1: A question and answer session will follow the formal presentation . As a reminder , this conference is being recorded . If you would like to ask a question , please raise your hand if you have dialed in to today's call , please press star nine to raise your hand and star six to unmute .

Speaker #1: I would now like to turn the conference over to your host , Mr. Mark McReynolds , Head of Investor Relations . Thank you .

Speaker #1: You may begin .

Speaker #2: Thank you . Good afternoon and welcome to Weave's Third Quarter 2025 Earnings Call . With me on today's call are Brett White , CEO , and Jason Christiansen CFO .

Mark McReynolds: Thank you. Good afternoon and welcome to Weave Communications' third quarter 2025 earnings call. With me on today's call are Brett White, CEO, and Jason Christiansen, CFO. During the course of this conference call, we will make forward-looking statements regarding the anticipated performance of our business. These forward-looking statements are based on management's current views and expectations, entail certain assumptions made as of today's date, and are subject to various risks and uncertainties described in our SEC filings. Weave Communications disclaims any obligation to update or revise any forward-looking statements. Further, on today's call, we will also discuss certain non-GAAP metrics that we believe aid in the understanding of our financial results. Unless otherwise noted, all numbers we talk about today will be on a non-GAAP basis, which excludes one-time acquisition-related compensation.

Speaker #2: During the course of this conference call , we will make forward looking statements regarding the anticipated performance of our business . These forward looking statements are based on management's current views and expectations , entails certain assumptions made as of today's date , and are subject to various risks and uncertainties described in our SEC filings .

Speaker #2: We've disclaimed any obligation to update or revise any forward looking statements . Further , on today's call , we will also discuss certain non-GAAP metrics that we believe aid in the understanding of our financial results .

Speaker #2: Unless otherwise noted , all numbers we talk about today will be on a non-GAAP basis , which excludes one time acquisition related . Information a reconciliation to comparable GAAP metrics can be found in today's earnings release , which is available on our website .

Mark McReynolds: A reconciliation to comparable GAAP metrics can be found in today's earnings release, which is available on our website and as an exhibit to the Form 8-K furnished with the SEC before this call, as well as the earnings presentation on our investor relations website. Before I turn the call over to Brett, we wanted to let you know that we'll be participating in the Stifel 2025 Midwest One-on-One Conference on November 6 at the Waldorf Astoria in Chicago and also at the Raymond James TMT and Consumer Conference on December 8 at the Lotte New York Palace Hotel in New York City. With that, I'll now turn the call over to Brett.

Speaker #2: And as an exhibit to the Form 8-K furnished with the SEC. Before this call, as well as the earnings presentation on our Investor Relations website.

Speaker #2: Before I turn the call over to Brett , we wanted to let you know that we'll be participating in the Stifel 2025 Midwest One on One conference on November 6th at the Waldorf Astoria in Chicago , and also at the Raymond James TMT and Consumer Conference on December 8th at the New York Palace Hotel in New York City .

Speaker #2: And with that , I'll now turn the call over to Brad . Thank you . Mark , and thank you to everyone joining us today .

Brett White: Thank you, Mark, and thank you to everyone joining us today. We are very pleased to report that the Weave team delivered another strong quarter marked by accelerating revenue growth, non-GAAP profitability, and free cash flow, as well as significant advancements across our product roadmap. Weave is a vertical SaaS platform that delivers AI-powered patient engagement and payment solutions, purpose-built for the unique needs of small and medium-sized healthcare practices. Our platform powers communication, scheduling, and payment workflows that free teams from repetitive manual work, giving them time to focus on meaningful patient relationships and higher-value activities. We combine operational insights into one seamless experience to help practices grow and improve the efficiency of their teams. The result is a fuller schedule, stronger revenue capture, happier patients, and teams empowered to focus on people rather than paperwork.

Speaker #2: We are very pleased to report that the Weave team delivered another strong quarter marked by accelerating revenue growth, non-GAAP profitability, and free cash flow, as well as significant advancements across our product roadmap.

Speaker #2: Weave as a vertical SaaS platform that delivers AI powered patient engagement and payment solutions . Purpose built for the unique needs of small and medium sized healthcare practices .

Speaker #2: Our platform powers communication , scheduling and payment workflows that free teams from repetitive manual work , giving them time to focus on meaningful , patient relationships and higher value activities .

Speaker #2: We combine operational insights into one seamless experience to help practices grow and improve the efficiency of their teams . The result is a fuller schedule , stronger revenue capture , happier patients and teams empowered to focus on people rather than paperwork .

Speaker #2: We've solutions work around the clock to convert missed calls into booked appointments , helping to ensure practices never miss an opportunity . Our AI is trained on over a decade of real world patient interactions , including billions of phone calls , voice messages and text messages .

Brett White: Weave's solutions work around the clock to convert missed calls into booked appointments, helping to ensure practices never miss an opportunity. Our AI is trained on over a decade of real-world patient interactions, including billions of phone calls, voice messages, and text messages. This gives us a deep understanding of how practices and patients actually communicate. Weave integrates directly into a practice's system of record through authorized APIs, which allows us to deliver automated workflows that feel like an extension of the practice. This quarter, we generated $61.3 million in revenue, accelerating our year-over-year growth rate to 17.1%. This also marks our 15th consecutive quarter of exceeding the top end of our revenue guidance. Gross margin reached a record high of 73% this quarter, more than 15 percentage points higher than our gross margin at our IPO four years ago.

Speaker #2: This gives us a deep understanding of how practices and patients actually communicate. Weave integrates directly into a practice's system of record through authorized APIs, which allows us to deliver automated workflows that feel like an extension of the practice.

Speaker #2: This quarter , we generated $61.3 million in revenue , accelerating our year over year growth rate to 17.1% . This also marks our 15th consecutive quarter of exceeding the top end of our revenue guidance .

Speaker #2: Gross margin reached a record high of 73% this quarter . More than 15 percentage points higher than our gross margin at our IPO four years ago .

Speaker #2: We again exceeded the high end of our operating income guidance . This strong performance translated into another solid cash flow quarter , with $5 million of free cash flow .

Brett White: We again exceeded the high end of our operating income guidance. This strong performance translated into another solid cash flow quarter with $5 million of free cash flow. This continued improvement reflects our discipline execution and underscores the efficiency and scalability of our business. The SMB healthcare market is evolving rapidly, with technology playing a greater role in how practices attract, engage, and retain patients. We believe the future of software in SMB healthcare will deliver intelligent automation that works hand in hand with office staff to improve patient experiences. As we execute on this vision, we are laying the foundation for our next chapter of growth. Patient care will remain deeply personal while routine operations quietly run in the background. We believe that the most successful practices will adopt technology purpose-built for modern patient interactions with automated workflows, actionable insights, and intelligent agents that anticipate and act.

Speaker #2: This continued improvement reflects our disciplined execution and underscores the efficiency and scalability of our business . The SMB healthcare market is evolving rapidly with technology playing a greater role in how practices attract , engage and retain patients .

Speaker #2: We believe the future of software and SMB healthcare will deliver intelligent automation that works hand in hand with office staff to improve patient experiences .

Speaker #2: As we execute on this vision, we are laying the foundation for our next chapter of growth. Patient care will remain deeply personal while routine operations quietly run in the background.

Speaker #2: We believe that the most successful practices will adopt technology purpose built for modern patient interactions with automated workflows , actionable insights , and intelligent agents that anticipate and act .

Speaker #2: Dental service organizations were dsos and other group practices . Understand and share our vision for a connected , automated front office industry . Momentum is clearly moving in this direction as healthcare practices look to adopt unified , intelligent solutions built with compliance , reliability and patient experience at the forefront .

Brett White: Dental service organizations, or DSOs, and other group practices understand and share our vision for a connected, automated front office. Industry momentum is clearly moving in this direction as healthcare practices look to adopt unified, intelligent solutions built with compliance, reliability, and patient experience at the forefront. Weave is uniquely positioned to lead in this next phase of transformation. Our scale, brand, and deep expertise in SMB healthcare gives us an advantage. Our platform is differentiated by authorized integrations with leading practice management systems. In an environment where lawsuits are putting unauthorized integrations at risk, Weave's secure architecture and HIPAA-compliant infrastructure gives practices confidence and peace of mind. Security, regulatory compliance, and reliability are table stakes in healthcare, but we believe they are also barriers that our competitors may not understand and cannot afford to meet. One of our largest customers recently shared with me at a trade show.

Speaker #2: We've uniquely positioned to lead in this next phase of transformation . Our scale , brand and deep expertise in SMB healthcare gives us an advantage .

Speaker #2: Our platform is differentiated by authorized integrations with leading practice management systems in an environment where lawsuits are putting unauthorized integrations at risk. We have secure architecture and HIPAA-compliant infrastructure.

Speaker #2: Gives , gives practices , confidence and peace of mind security , regulatory compliance and reliability are table stakes in healthcare . But we believe they are also barriers that our competitors may not understand and cannot afford to meet .

Speaker #2: One of our largest customers recently shared with me at a trade show , he said we're so glad you acquired Trulock because of your proven scale , security and reliability .

Brett White: He said, "We're so glad you acquired TrueLark because of your proven scale, security, and reliability. When I looked at some of these other companies, we have no idea what's under the hood." Weave's vertical focus gives us a unique advantage. Unlike horizontal platforms and general-purpose automation tools, we understand healthcare workflows, regulatory requirements, and the nuances of patient interaction. That level of precision is critical in an industry where even small errors or misbooked appointments can damage patient relationships and business performance. No other vendor serving SMB healthcare combines unified communications, deep system integrations, intelligent automation, and enterprise-grade privacy and security in a single, trusted platform. We believe this combination creates a durable, competitive moat and positions Weave to capture long-term market share as practices modernize the patient experience.

Speaker #2: When I looked at some of these other companies , we have no idea what's under the hood . Weaves . Vertical focus gives us a unique advantage .

Speaker #2: Unlike horizontal platforms and general purpose automation tools , we understand healthcare workflows , regulatory requirements , and the nuances of patient interaction . That level of precision is critical in an industry where even small errors or mis booked appointments can damage patient relationships and business performance .

Speaker #2: No other vendors serving SMB healthcare combines unified communications , deep system integrations , intelligent automation , and enterprise grade privacy and security in a single trusted platform .

Speaker #2: We believe this combination creates a durable , competitive moat and positions we've to capture long term market share as practices modernize the patient experience .

Speaker #2: Our strategy builds on this strength by focusing on deepening , deepening customer alliance on . Weave , and expanding our share of practice spend with each new feature , we are striving to enhance automation , engagement and efficiency for our customers .

Brett White: Our strategy builds on this strength by focusing on deepening customer reliance on Weave and expanding our share of practice spend. With each new feature, we are striving to enhance automation, engagement, and efficiency for our customers, driving stronger retention and expansion across our base. As intelligent automation becomes more deeply embedded within our unified platform, we believe it will unlock new recurring revenue opportunities and strengthen the long-term economics of our business. This advantage is not theoretical. It's already transforming how healthcare practices operate. Across healthcare, the front desk is the hub of the patient experience. For years, practices have been constrained by staffing shortages, fragmented software, disconnected workflows, and missed calls from patients seeking to book appointments. Staffing remains the number one challenge for SMB healthcare practices. More than 70% report difficulty in hiring and retaining front desk staff, a problem that disrupts patient communication and daily operations.

Speaker #2: Driving stronger retention and expansion across our base . As intelligent automation becomes more deeply embedded within our unified platform , we believe it will unlock new recurring revenue opportunities and strengthen the long term economics of our business .

Speaker #2: This advantage is not theoretical; it's already transforming how healthcare practices operate across healthcare. The front desk is the hub of the patient experience.

Speaker #2: For years , practices have been constrained by staffing shortages , fragmented software , disconnected workflows , and missed call from patients seeking to book appointments .

Speaker #2: Staffing remains the number one challenge for SMB healthcare practices . More than 70% report difficulty in hiring and retaining front desk staff . A problem that disrupts patient communication and daily operations by helping practices operate reliably , regardless of staffing levels .

Brett White: By helping practices operate reliably regardless of staffing levels, Weave solves one of the biggest operational risks in healthcare today. One of our largest customers, a leading dental group comprised of hundreds of practices nationwide, was facing these same challenges across its network. Before Weave, their average answer call rate hovered around 60%, meaning two out of every five patient calls went unanswered. A regional leader who oversees 50 of their practices decided it was time for a change. She and her team turned to Weave to bring patient interactions together: phones, messaging, and scheduling, all in one place. The results have been extraordinary. Today, nearly all of those practices run on Weave, with answer rates now exceeding 90%. In addition, 17 of these practices have recently adopted our AI receptionist powered by TrueLark to automate the handling of after-hours calls and scheduling.

Speaker #2: We've solved one of the biggest operational risks in healthcare today . One of our largest customers , a leading dental group comprised of hundreds of practices nationwide , was facing these same challenges across its network .

Speaker #2: Before Weave, their average answer call rate hovered around 60%, meaning two out of every five patient calls went unanswered. A regional leader who oversees 50 of their practices decided it was time for a change.

Speaker #2: She and her team turned to weave to bring patient interactions together . Phones , messaging and scheduling all in one place . The results have been extraordinary .

Speaker #2: Today , nearly all of those practices run on weave with answer rates now exceeding 90% . In addition , 17 of these practices have recently adopted our AI receptionist , powered by Trulock to automate the handling of after hours calls and scheduling in just one quarter , those locations booked more than 300,000 $320,000 in additional appointments , with 75% of those appointments scheduled without any staff involvement .

Brett White: In just one quarter, those locations booked more than $320,000 in additional appointments, with 75% of those appointments scheduled without any staff involvement. As a result, new patient volume has increased by over 25% year over year. This is a powerful example of how Weave unites communications and automation to help practices grow efficiently while delivering a superior patient experience. Results like this demonstrate how Weave is delivering the next generation of intelligent communication. We are solving the real problems that every practice faces. Throughout the patient journey, our AI receptionist delivers always-on engagement and ensures consistent service, even when staff levels fluctuate. It acts as a true extension of the practice, answering questions, confirming appointments, and managing scheduling 24/7. Over the next few quarters, we intend to expand its capabilities meaningfully.

Speaker #2: As a result , new patient volume has increased by over 25% year over year . This is a powerful example of how weave unites communications and automation to help practices grow efficiently , while delivering a superior patient experience .

Speaker #2: Results like this demonstrate how Weave is delivering the next generation of intelligent communication. We are solving the real problems that every practice faces throughout the patient journey.

Speaker #2: Our AI receptionist delivers always on engagement and ensures consistent service even when staff levels fluctuate . It acts as a true extension of the practice , answering questions , confirming appointments and managing scheduling .

Speaker #2: 24 over 7. Over the next few quarters, we intend to expand its capabilities meaningfully. Later this quarter, we plan to introduce voice capabilities, enabling the AI receptionist to handle incoming patient calls directly and intelligently.

Brett White: Later this quarter, we plan to introduce voice capabilities, enabling the AI receptionist to handle incoming patient calls directly and intelligently route complex inquiries to staff. It will complete tasks via voice or text, including scheduling, confirmations, backfilling cancellations, all within the same unified conversation thread our customers rely on every day. We continue to deepen the integration between TrueLark and Weave. As we laid out in our last call, we began the go-to-market integration by introducing our AI receptionist product to the mid-market accounts. This month, we extended sales efforts to our existing single-location customers, where we are already seeing strong interest. In November, we plan to launch sales to new single-location customers, incorporating our AI receptionist directly into our standard sales motion.

Speaker #2: Route complex inquiries to staff . It will complete tasks via voice or text , including scheduling confirmations , back filling , cancellations , all within the same unified conversation thread .

Speaker #2: Our customers rely on every day . We continue to deepen the integration between Trulock and weave . As we laid out in our last call , we began the go to market integration by introducing our AI receptionist product to the mid-market accounts .

Speaker #2: And this month we extended sales efforts to our existing single location customers where we are already seeing strong interest . In November , we planned to launch sales to new single location customers , incorporating our AI receptionist directly into our standard sales motion .

Speaker #2: In addition to our AI receptionists, we are building a range of AI solutions that reinforce Weave's position at the forefront of intelligent automation in SMB healthcare.

Brett White: In addition to our AI receptionist, we are building a range of AI solutions that reinforce Weave's position at the forefront of intelligent automation in SMB healthcare. Over the last year, we've seen strong adoption of Call Intelligence, an AI-powered analytics engine that transforms every phone interaction into actionable insights. Call Intelligence analyzes call recordings, detects customer sentiment, and identifies both patient needs and additional revenue opportunities. One recent customer example illustrates its impact. Call Intelligence flagged a missed call from a patient who reached out about a dental emergency, and staff followed up the same day. The patient received the treatment and decided to move forward with an $80,000 cosmetic treatment.

Speaker #2: Over the last year , we've seen strong adoption of call Intelligence , an AI powered analytics engine that transforms every phone interaction into actionable insights .

Speaker #2: Call intelligence analyzes call recordings , detects customer sentiment , and identifies both patient needs and additional revenue opportunities . One recent customer example illustrates its impact .

Speaker #2: Call intelligence flagged a missed call from a patient who reached out about a dental emergency, and the staff followed up the same day.

Speaker #2: The patient received the treatment and decided to move forward with an $80,000 cosmetic treatment . As the practice manager explained , opportunities are everywhere and tools like this help you catch them before they slip through the cracks .

Brett White: As the practice manager explained, "Opportunities are everywhere, and tools like this help you catch them before they slip through the cracks." In coming quarters, we're expanding Call Intelligence capabilities to provide visibility across every conversation, whether automated or handled by staff. It will proactively surface action items to guide next steps for the AI receptionist or the front desk. By unifying all human and intelligence-driven interactions into a single conversation thread, Weave uniquely enables practices to capitalize on opportunities for revenue growth, improve patient experience, and continuously coach teams for better performance. Finally, our AI-powered in-app assistant serves as a true co-pilot for busy front office teams, helping practices work smarter, faster, and more efficiently. In the coming quarters, it will simplify setup and assist with customized workflows to help practices get the most out of Weave's advanced features. The opportunity ahead of us is significant.

Speaker #2: In coming quarters . We're expanding . Call intelligence capabilities to provide visibility across every conversation , whether automated or handled by staff . It will proactively surface action items to guide next steps for the AI receptionist or the front desk .

Speaker #2: By unifying all human and intelligence driven interactions into a single conversation , thread , we've uniquely enables practices to capitalize on opportunities for revenue growth , improve patient experience and continuously coach teams for better performance .

Speaker #2: Finally , our AI powered in-app assistant serves as a true copilot for busy front office teams , helping practices , work smarter , faster , and more efficiently .

Speaker #2: In the coming quarters , it will simplify setup and assist with customized workflows to help practices get the most out of weaves . Advanced features .

Speaker #2: The opportunity ahead of us is significant. The combination of strong demand, a proven platform, and AI innovation positions Weave to drive sustainable growth and long-term shareholder value.

Brett White: The combination of strong demand, a proven platform, and AI innovation positions Weave to drive sustainable growth and long-term shareholder value. Weave is leading this transformation, unlocking the full potential of intelligent automation to power the next generation of connected, efficient, patient-focused practices. In addition to the developments in AI, we continue to make positive strides in the other growth factors we outlined earlier this year. Specialty medical continues to emerge as a key growth driver for Weave. This vertical delivered record results again this year with the highest number of medical location additions in company history. As a reminder, the specialty medical vertical is more than triple the size of the dental, optometry, and veterinary combined, underscoring the significant long-term opportunity it represents for Weave. Mid-market also continues to be a powerful growth engine for Weave, with expanding traction across multiple healthcare segments.

Speaker #2: Weave is leading this transformation , unlocking the full potential of intentional , intelligent automation to power the next generation of connected , efficient , patient focused practices .

Speaker #2: In addition to the developments in AI, we continue to make positive strides in the other growth factors we outlined earlier this year.

Speaker #2: Specialty medical continues to emerge as a key growth driver for weave . This vertical delivered record results again this year , with the highest number of medical location additions in company history .

Speaker #2: As a reminder , the specialty medical vertical is more than triple the size of the dental , optometry and veterinary combined , underscoring the significant long term opportunity it represents for weave .

Speaker #2: Mid-Market also continues to be a powerful growth engine for weave with expanding traction across multiple healthcare segments . Our mid-market , mid-market pipeline continues to diversify with meaningful contributions coming from outside the core dental base .

Brett White: Our mid-market pipeline continues to diversify with meaningful contributions coming from outside the core dental base. For example, we've recently signed a contract with a 600-plus location specialty medical group. The initial phase includes roughly 50 locations, which have already begun onboarding. This account has the potential to be one of our largest customers. This group came to Weave through an EMR partnership and is a great example of the opportunities that we can unlock when we partner closely with practice management systems. Over the past several quarters, we've launched multiple new integrations. In the first year after launch, sales of the integrated solutions have grown two to five times year over year, demonstrating strong demand and the immediate impact of integrated offerings. These integrations are expanding our reach and reinforcing Weave's position as the most connected platform in small and medium-sized healthcare.

Speaker #2: For example , we've recently signed a contract with a 600 plus location specialty medical group . The initial phase includes roughly 50 locations , which have already begun onboarding .

Speaker #2: This account has the potential to be one of our largest customers. This group came to Weave through an EMR partnership and is a great example of the opportunities that we can unlock when we partner closely with practice management systems.

Speaker #2: Over the past several quarters , we've launched multiple new integrations . In the first year after launch , sales of the integrated solutions have grown 2 to 5 times year over year , demonstrating strong demand in the immediate impact of integrated offerings .

Speaker #2: These integrations are expanding our reach and reinforcing Weave's position as the most connected platform in small and medium-sized healthcare. Payments continue to be one of our strongest growth drivers, with Q3 revenue growing at more than double the rate of total revenue.

Brett White: Payments continues to be one of our strongest growth drivers, with Q3 revenue growing at more than double the rate of total revenue. We continue delivering on our payments platform roadmap, focusing on the most requested customer features. At the top of this list were surcharging and bulk collection features, both of which were recently launched. Surcharging helps our customers manage rising costs by enabling them to pass credit card fees onto the payer if they choose. Bulk payments allow practices to initiate multiple payment requests simultaneously. This capability saves significant time for office staff and strengthens our value proposition for multi-location and enterprise customers. To conclude, I want to thank our customers, partners, team, and shareholders for your continued trust and belief in Weave.

Speaker #2: We continue delivering on our payments platform roadmap , focusing on the most requested customer features . At the top of this list were Surcharging and bulk collection features , both of which were recently launched .

Speaker #2: Surcharging helps our customers manage rising costs by enabling them to pass credit card fees onto the payer if they choose bulk payments allows practices to initiate multiple payment requests simultaneously .

Speaker #2: This capability saves significant time for office staff and strengthens our value proposition for multi-location and enterprise customers to conclude , I want to thank our customers , partners , team and shareholders for your continued trust and belief in weave .

Speaker #2: Looking ahead , we are incredibly excited about the future . We are building with our AI platform , which we expect to transform how practices communicate , automate workflows and deliver care with the foundation we've built and the innovation ahead , I'm very optimistic about the future for Weave .

Brett White: Looking ahead, we are incredibly excited about the future we are building with our AI platform, which we expect to transform how practices communicate, automate workflows, and deliver care. With the foundation we've built and the innovation ahead, I'm very optimistic about the future for Weave. I'll now turn the call over to Jason for a deeper discussion of our financial results. Jason? Thanks, Brett. Good afternoon, everyone. It was another solid quarter for Weave, reflecting continued momentum in our key growth initiatives and disciplined execution across the business. We delivered revenue of $61.3 million, exceeding the midpoint. An acceleration of our revenue growth rate to 17.1% year over year. Excluding TrueLark and the effect of last year's price increase, Q3 revenue grew more quarter over quarter than any quarter in the past four years.

Speaker #2: I'll now turn the call over to Jason for a deeper discussion of our financial results. Jason.

Speaker #3: Thanks , Brett , and good afternoon , everyone . It was another solid quarter for weave , reflecting continued momentum in our key growth initiatives and disciplined execution across the business .

Speaker #3: We delivered revenue of $61.3 million , exceeding the midpoint . An acceleration of our revenue growth rate to 17.1% year over year , excluding Trulock and the effect of last year's price increase , Q3 revenue grew more quarter over quarter than any quarter in the past four years .

Speaker #3: Specialty medical , where we are still less than 1% penetrated , grew more than more in Q3 than in any previous quarter , as it continues to ramp payments revenue again grew more than double our total growth rate .

Brett White: Specialty medical, where we are still less than 1% penetrated, grew more in Q3 than in any previous quarter as it continues to ramp. Payments revenue again grew more than double our total growth rate. Gross revenue retention held steady at 90% in Q3. Net revenue retention was 94%. We have discussed the resiliency of the end markets we serve, and that remains true today. Demand remains strong, and we continue to be successful in customer acquisition. I would like to highlight a few aspects of our retention metrics. First, our net revenue retention in the second half of 2024 and the first half of 2025 was bolstered by the effects of a price increase in Q2 of 2024, which accounted for approximately 250 basis points of uplift.

Speaker #3: Gross revenue retention held steady at 90% in Q3 . Net revenue retention was 94% . We have discussed the resiliency of the end markets we serve and that remains true today .

Speaker #3: Demand remains strong and we continue to be successful in customer acquisition . I would like to highlight a few aspects of our retention metrics .

Speaker #3: First , our net revenue retention . In the second half of 2024 and the first half of 2025 was bolstered by the effects of a price increase in Q2 of 2024 , which accounted for approximately 250 basis points of uplift .

Speaker #3: We have lapped the effect of that price increase and our net revenue retention rate has decreased commensurately back to within one percentage point of Q3 of 2023 .

Brett White: We have lapped the effect of that price increase, and our net revenue retention rate has decreased commensurately back to within one percentage point of Q3 of 2023 prior to the price increase. Second, when we enter new verticals, it is typical for us to see higher churn and lower average sales prices initially. In the early phases of a new vertical, we are selling newer integrations and often non-integrated solutions, which have a slightly higher churn profile. That is true for specialty medical, our fastest-growing vertical, where strong new customer adoption creates pressure on overall retention metrics, similar to what we experienced in the early stages of more established verticals. Over time, we expect churn to normalize and average sales price to increase as we achieve greater product-market fit and industry presence through more mature integrations and greater integration coverage.

Speaker #3: Prior to the price increase. Second, when we enter new verticals, it is typical for us to see higher churn and lower average sales prices.

Speaker #3: Initially in the early phases of a new vertical . We are selling newer integrations and often non-integrated solutions , which have a slightly higher churn profile .

Speaker #3: That is true for specialty medical . Our fastest growing vertical , where strong new customer adoption creates pressure on overall retention metrics similar to what we experienced in the early stages of more established verticals .

Speaker #3: Over time , we expect churn to normalize and average sales price to increase as we achieve greater product market fit and industry presence through more mature integrations and greater integration coverage .

Speaker #3: Lastly, it's also important to note that our reported retention metrics are measured on a location basis, not a customer or logo basis.

Brett White: Lastly, it's also important to note that our reported retention metrics are measured on a location basis, not a customer or logo basis, on a weighted 12-month average. For example, adding another location to a multi-location customer does not improve our retention metrics as each location is viewed separately. If we were to report net revenue retention on a logo basis, it would be higher than our net revenue retention on a location basis. Let me now turn to our operating results for the quarter. Gross profit grew to $44.8 million, an increase of nearly $7 million year over year. That represents a gross margin of 73%, up 50 basis points year over year and 70 basis points sequentially. The improvements were largely driven by leveraging cloud data center costs and hardware amortization. Sales and marketing expenses were $24.3 million, or 40% of revenue.

Speaker #3: On a weighted 12 month average . For example , adding another location to a multi-location customer does not improve our retention metrics as each location is viewed separately .

Speaker #3: If we were to report net revenue retention on a logo basis, it would be higher than our net revenue retention on a location basis.

Speaker #3: Let me now turn to our operating results for the quarter . Gross profit grew to $44.8 million , an increase of nearly $7 million year over year .

Speaker #3: That represents a gross margin of 73% , up 50 basis points year over year , and 70 basis points sequentially . The improvements were largely driven by leveraging cloud center costs and hardware amortization .

Speaker #3: Sales and marketing expenses were $24.3 million , or 40% of revenue . We increased Q3 demand generation expenses to capitalize on strong momentum in specialty medical .

Brett White: We increased Q3 demand generation expenses to capitalize on strong momentum in specialty medical. Recently announced integration partnerships and mid-market. This included demand generation for the solutions recently acquired in the TrueLark acquisition. Research and development expenses were $9 million, or 15% of revenue. Our focus includes integrating TrueLark into the Weave platform and accelerating the development of our product roadmap and AI strategy. General and administrative expenses were $9.9 million, or 16% of revenue, which provided the most year-over-year operating leverage in our business as these expenses improved from 17.5% in Q3 of 2024. Operating income for Q3 was $1.7 million, an improvement of $300,000 compared to Q3 of 2024, and exceeds the high end of the guidance range we provided in July by $700,000. This represents an operating margin of 2.7%. Turning to our balance sheet and cash flow, Weave's liquidity remained strong.

Speaker #3: Recently announced integration partnerships and mid-market . This included demand generation for the solutions . Recently acquired in the trulock acquisition , research and development data expenses were $9 million , or 15% of revenue .

Speaker #3: Our focus includes integrating Trulock into the weave platform and accelerating the development of our product roadmap and AI strategy . General and administrative expenses were $9.9 million , or 16% of revenue , which provided the most year over year operating leverage in our business .

Speaker #3: As these expenses improved from 17.5% in Q3 of 2024, operating income for Q3 was $11.7 million, an improvement of $300,000 compared to Q3 of 2020.

Speaker #3: For and exceeds the high end of the guidance range , we provided in July by $700,000 . This represents an operating margin of 2.7% .

Speaker #3: Turning to our balance sheet and cash flow weaves , liquidity remained strong . We ended the quarter with $80.3 million in cash and short term investments , an increase of more than $2 million sequentially .

Brett White: We ended the quarter with $80.3 million in cash and short-term investments, an increase of more than $2 million sequentially. The third quarter was another period of strong cash generation, with $6.1 million of cash provided by operating activities and $5 million of free cash flow. Year-to-date, free cash flow totals $8.5 million, representing a $4.3 million improvement compared to the same period last year. Looking ahead, we are raising the midpoint of our full-year revenue guidance and updating the range to $238 million to $239 million. We are also raising our full-year non-GAAP operating income guidance to be in the range of $3.3 million to $4.3 million. This outlook reflects meaningful year-over-year improvement in profitability. For the fourth quarter of 2025, we expect total revenue in the range of $62.4 million to $63.4 million and non-GAAP operating income in the range of $1.5 million to $2.5 million.

Speaker #3: The third quarter was another period of strong cash generation , with $6.1 million of cash provided by operating activities and $5 million of free cash flow .

Speaker #3: Year to date free cash flow totals $8.5 million , representing a $4.3 million improvement . Compared to the same period last year . Looking ahead , we are raising the midpoint of our full year revenue guidance and updating the range to $238 million to $239 million .

Speaker #3: We are also raising our full year non-GAAP operating income guidance to be in the range of $3.3 million to $4.3 million . This outlook reflects meaningful year over year improvement and profitability for the fourth quarter of 2025 .

Speaker #3: We expect total revenue in the range of $62.4 million to $63.4 million, and non-GAAP operating income in the range of $1.5 million to $2.5 million.

Speaker #3: Our expected weighted average share count for the full year is approximately 76.3 million shares in closing , our business continues to perform well and momentum across the company remains healthy .

Brett White: Our expected weighted average share count for the full year is approximately 76.3 million shares. In closing, our business continues to perform well, and momentum across the company remains healthy. Q3 was a strong quarter marked by accelerating revenue growth, record gross margin, and solid free cash flow. As we look ahead, we're confident in our ability to balance growth and profitability as we execute on our strategy. Thank you for your continued support. With that, we'll now turn the call over to the operator for Q&A. We will now begin the question and answer session. Please limit yourself to one question and one follow-up. If you would like to ask a question, please raise your hand now. If you have dialed into today's call, please press star nine to raise your hand, star six to unmute. Please stand by while we compile the Q&A roster.

Speaker #3: Q3 was a strong quarter marked by accelerating revenue growth record gross margin and solid free cash flow . As we look ahead , we're confident in our ability to balance growth and profitability as we execute on our strategy .

Speaker #3: Thank you for your continued support . And with that , we'll now turn the call over to the operator for Q&A .

Speaker #1: We will now begin the question and answer session . Please limit yourself to one question and one follow up . If you would like to ask a question , please raise your hand .

Speaker #1: Now . If you have dialed in to today's call , please press star nine to raise your hand . Star six to unmute .

Speaker #1: Please stand by while we compile the Q&A roster. Your first question comes from the line of Alex Sklar with Raymond James. Alex, your line is open.

Brett White: Your first question comes from the line of Alex Sklar with Raymond James. Alex, your line is open. Please go ahead. Great. Thank you. Brett, maybe first for you on payments and then some of the additive functionality that TrueLark's bringing, particularly around payments. Can you just talk about what you're seeing from that solution broadly? How are you doing in terms of new lands and specialty medical with landing with payments out of the gate? When do you think you're going to be in a position where you can integrate some of that TrueLark functionality on the revenue cycle management opportunity and automating some of the collections processes? Thank you. Hey, Alex. Sure. First, we'll talk about payments. We had very strong volume growth this quarter. We continue to improve there.

Speaker #1: Please go ahead .

Speaker #4: Great . Thank you . Brett . Maybe first for you on payments and then some of the additive functionality that true larks bring , particularly around payments .

Speaker #4: Can you just talk about what you're seeing from from that solution broadly . How are you doing in terms of new lands and specialty medical with landing payments out of the gate ?

Speaker #4: And when do you think you're going to be in a position where you can integrate some of that true lark functionality on the revenue cycle management opportunity and automating some of the collections processes ?

Speaker #4: Thank you .

Speaker #2: Hey , Alex . Sure . So first we'll talk about payments . So we had very strong volume growth this quarter . So we continue to improve there .

Speaker #2: As we mentioned, our revenue growth in aggregate was greater than more than double the total growth rate. So, we continue to add customers and continue to add volume. Average volume per customer continues to be strong.

Brett White: As we mentioned, we had revenue growth in aggregate that was greater than more than double the total growth rate. We continued to add customers, continued to add volume. Average volume per customer continues to be strong. As far as when do we think we can add TrueLark capabilities, that's absolutely on the roadmap. Our roadmap is really to release the standalone product, which is not yet integrated with payments, but it's on the roadmap. We're going to be upselling, we just started upselling it to our existing customers. We're going to introduce the sales to our new single locations this month. We're going to be building an integrated solution that we're internally calling Fusion, where we integrate the TrueLark technology into the Weave inbox so you have one combined inbox.

Speaker #2: As far as when do we think we can add true lark capabilities . That's absolutely on the roadmap . Our roadmap is really to release the standalone product , which is not yet integrated with payments , but is it's on the roadmap .

Speaker #2: We're going to be upselling . We just started upselling it to our existing customers . We're going to introduce the sales to our new single locations this month , and then we're going to be building an integrated solution that we're calling internally called infusion , where we integrate the true lock technology into the weave inbox .

Speaker #2: So you have one combined inbox , and then shortly after that we'll follow with what we're calling intelligent actions , which one of those will be working payments and rxm type activities into the automated workflows .

Brett White: Shortly after that, we'll follow with what we're calling intelligent actions, which one of those will be working payments and RCM-type activities into the automated workflows. Follow-ups on past due payments, active outbound invoicing, intelligent insurance verification, and insurance eligibility. Over time, probably next couple of quarters, we'll be building that functionality into a lot of the intelligent actions that the system is going to deliver to our customers. Okay. Great. Great color there. I don't know if this one's for you, Brett or Jason, but really strong commentary on specialty medical. Again, this quarter, you had a nice group win. Can you just kind of update us on how some of these group integration or implementations have gone? We're about 12 months past, I think, the ACA one. Where does that one stand?

Speaker #2: So follow ups on past due payments , active outbound invoicing , intelligent insurance verification and insurance eligibility . So over time , probably next couple of quarters be building that functionality into a lot of the intelligent actions that the system is going to deliver to our customers .

Speaker #4: Okay , great . Great color there . And I don't know if if this one's for you , Brett or Jason , but really strong commentary on specialty medical again this quarter .

Speaker #4: You had a nice group win. Can you just kind of update us on how some of these group integrations or implementations have gone?

Speaker #4: We're about 12 months past , I think the ACA one . Where does that one stand ? How is the overall pipeline for for middle market kind of larger practice opportunities stand within within the overall growth algorithm ?

Brett White: How's the overall pipeline for middle market kind of larger practice opportunities stand within the overall growth algorithm? Thanks. Great question. We continue to make. Great progress in the mid-market. Sales are very strong. On ACI specifically, we continue to make progress. We continue to see adoption and rollout. We have seen great growth in that business. If you'll remember, they also selected Weave because of the payment workflows and solutions that we're able to integrate with the overall Weave offering. That's been a nice contributor and a benefit to us. One of the things that they're really excited about and looking forward to is this integrated inbox that Brett shared. He could speak to this better, but he's had several conversations with a number of these large group practices.

Speaker #4: Thanks .

Speaker #3: Hey great question . So you know , we can we continue to make great progress in the mid-market . Sales are sales are very strong on ACI specifically .

Speaker #3: We continue to make progress . We continue to see adoption and rollout . We have seen great growth in that business . If you'll remember , they also selected weave because of the payment workflows and solutions that we were able to integrate with .

Speaker #3: The overall weave offering . And , you know , that's been a that's been a nice contributor . And a benefit to us .

Speaker #3: And one of the things that they're really excited about and looking forward to is this integrated inbox that Brett shared . He's had he could speak to this better , but he's had several conversations with a number of of these large group practices and and as they understand what we're developing , as we acquired true lark and what we're now building together , they really get excited about what that can mean for their business .

Brett White: As they understand what we're developing as we acquired TrueLark and what we're now building together, they really get excited about what that can mean for their business, the ROI it can deliver, the centralized reporting and analytics. We continue to remain quite optimistic about the opportunity ahead of us in the mid-market front, where it still feels like we're very early in that life cycle. Yeah. I'll add a little bit there. We just recently had dinner with their management team, and the rollout is on track. That's great news. We shared with them kind of our plans for the automated front desk, and they were very, very interested in the value that that can bring to their practices. The relationship is very strong, and I'm very optimistic about our future there. Great. Thank you both. Thank you.

Speaker #3: The ROI can deliver the centralized reporting and analytics . And so , you know , we continue to remain quite optimistic about the opportunity ahead of us in the mid-market front , where it still feels like we're we're very early , very early in that life cycle .

Speaker #2: Yeah . I'll add a little bit there . We just recently had dinner with our management team and the rollout is on track .

Speaker #2: So that's great news . And then we shared with them kind of our plans for the automated front desk . And they were very , very interested in the value that that can bring to their practices .

Speaker #2: So the relationship is very strong, and I'm very optimistic about our future.

Speaker #4: Great . Thank you both .

Speaker #1: Thank you . Your next question comes from the line of Hannah Rudolph of Piper Piper Sandler . Excuse me . Your line is open .

Brett White: Your next question comes from the line of Hannah Rudolph of Piper Sandler, excuse me. Your line is open. Go ahead. Hi, guys. Thanks for taking my questions. Nice to see that subscription growth re-accelerate this quarter. Just wanted to follow up on Alex's first question around payments. It's nice to hear about that strong growth in payments, but it seems like the base is still relatively small there. I guess, what is it going to take for payments adoption to really accelerate? How much will it benefit from this TrueLark integration you're talking about? How much will it benefit from the surcharging and bulk payments functionality added in? Is there other functionality you need to build in to really get to a step function change in payments adoption? Sure. Thanks, Hannah.

Speaker #1: Go ahead .

Speaker #5: Hi , guys . Thanks for taking my questions . Nice to see that subscription growth . Re accelerate this quarter . Just wanted to follow up on Alex's first question around payments .

Speaker #5: It's nice to hear about that strong growth in payments . But it seems like the base is still relatively small there . I guess .

Speaker #5: What is it going to take for payments adoption to really accelerate, and how much will it benefit from this true lark integration you're talking about?

Speaker #5: How much will it benefit from the surcharging and bulk payments functionality added in ? Is there other functionality you need to build in to really get to a step function ?

Speaker #5: Change in payment adoption ?

Speaker #2: Sure . Thanks , Hannah . So , you know , I think we've been saying all along the real unlock for our payments business is , is the workflows really nailing the workflows .

Brett White: I think we've been saying all along the real unlock for our payments business is the workflows, really nailing the workflows, and then also nailing the integration with practice management software. I listed two of the top features that customers were looking for, especially multi-location customers, in my prepared remarks that they really wanted, and we've delivered on those. We've actually, on surcharging, seen in the short period that's been live, very positive results there. It's nailing the workflows and then nailing the integrations. We've just ticked off two of the major items on the list. The integrations, we continue to make really good progress there. Our strategy of only going through authorized front door integrations, only using authorized APIs, is paying off. I think we just keep delivering the features and functionalities that we need.

Speaker #2: And then also nailing the integration with practice management software . I listed two of the top features that customers were looking for , especially Multi-location customers .

Speaker #2: In my prepared remarks that they really wanted . And we've delivered on those we've actually on Surcharging , we've actually seen in the short period that's been live , very positive results .

Speaker #2: There . So again , it's nailing the workflows and then nailing the integrations . We've just ticked off two of the major items on the list , and then the integrations .

Speaker #2: We continue to make really good progress . There . Our our strategy of only going through authorized front door integrations , only using authorized APIs is paying off .

Speaker #2: So I think we just keep , keep , keep delivering the features and functionalities that we need . And then I think the , you know , the automation technologies that are coming from from true , but also being developed organically with the two combined teams should also be a pretty significant unlock .

Brett White: The automation technologies that are coming from TrueLark, but also being developed organically with the two combined teams, should also be a pretty significant unlock. We'll see how that rolls out over the next few quarters. Good to hear. How do you think about balancing the rollout of new integrations on the specialty medical side and different subverticals you're expanding into versus growing the ASPs and customers in existing specialty medical subverticals that you're in? It's interesting. We take a very programmatic approach to rolling out new integrations. We kind of start with where the largest presence are when it comes to practice management software, work with them, develop those integrations. Unlocking those integrations actually drives quite a bit of ASP growth. A non-integrated Weave is generally—let me say it differently. Integrated Weave is more valuable to our customers.

Speaker #2: And we'll see how that that rolls out over the next few quarters .

Speaker #5: Good to hear . And then how do you think about balancing the rollout of new integrations on a specialty medical side and different verticals ?

Speaker #5: You're expanding into versus growing the ASPs and customers in existing specialty medical sub particles that you're .

Speaker #6: In ?

Speaker #2: Well , it's it's interesting . So we take a very programmatic approach to to rolling out new integrations . You know , we we kind of start with where the largest presence are when it comes to practice management software work with them , develop those integrations and unlocking those integrations .

Speaker #2: Actually drives quite a bit of ASP growth . So , you know , a non-integrated weave is is generally , you know , let me say it differently .

Speaker #2: Integrated weave is more valuable to our customers . So it has a higher ASP . And it has a higher retention rate . And so one kind of begets the other .

Brett White: It has a higher ASP, and it has a higher retention rate. One kind of begets the other. We get the integrations done, we roll them out, and then we can either upsell existing customers who are on a non-integrated version, or we can go to market with the integrated version, which— You seem to have lost connection with the main speaker line. Please hold. Yeah. Okay. Are we back? You are back loud and clear. Awesome. Are there any additional questions? Yes. Your next question comes from the line of Matthew Kickert of Stifel. Your line is open. Please go ahead. Hi. Thank you for taking my question. Especially medical continues to outpace the overall growth. Can you break down the driver of that success? There's a lot of success coming from deeper penetration within existing subverticals like med spas or the expansion into new subverticals.

Speaker #2: We get the integrations done , we roll them out and then we can either upsell existing customers who are on a non-integrated version , or we can go to market with the integrated version , which , with .

Speaker #1: You seem to have lost connection with the main speaker line . Please hold .

Speaker #6: Down .

Speaker #2: Okay . Are we back ?

Speaker #1: You are back loud and clear .

Speaker #2: Awesome . Are there any additional questions ?

Speaker #1: next question comes from the line of Matthew Kicker to Stifel . Your line is open . Please go ahead .

Brett White: More importantly, how can you replicate that success across other verticals? Thank you. Yeah. Thank you for the question, Matthew. We continue to remain focused on the primary verticals that we've been talking about around med spa, plastics, and aesthetics, physical, opto, physical, occupational therapy. There's a significant opportunity there. Just within the four specialties that we're targeting, the size of the opportunity is roughly the size of dental, optometry, and vet combined, and we're still less than 1% penetrated. Our approach to opening up the verticals, we look at one, the integration opportunity and our ability to go get those integration unlocks with the EMRs in the healthcare space, and then two, the economics and the demand from the customer base. There's a lot of opportunity where we're at. We remain focused there. Integrations lead our expansion.

Speaker #3: thank you for the question , Matthew . You know , we we continue to remain focused Yes .

Brett White: While we're growing there, we have a business development group who continues to evaluate other opportunities. That's something that we'll continue to assess, is where we expand. It is something that we can replicate, but for now, right now, we're targeted on capturing the opportunity ahead of us there. Okay. Secondly, I'm curious, as you embed payments more deeply, do you get a deep dive into how you're differentiating Weave Payments from both legacy payment processors and then modern vertical satisfiers who are also bundling their own payments? Are you able to share roughly what percentage of the customer base is now using Weave for payments? Yeah. We haven't broken out payments separately. It makes up less than 10% of our revenue because we don't break it out. It continues to increase as a percent or a mix of our overall revenue.

Brett White: The real differentiators for us is when you think about the industries that we serve. Increasingly, the point of collection where payment happens is outside of the walls of the practice. Offices are stuck trying to collect either on the front end or the back end when the patient is not right in front of them. You could say payment happens at the point of interaction. Weave owns all of those interactions. We manage the trusted business phone numbers when you think about the text-to-pay capabilities. The ability to deliver online bill pay links through email or through text. Weave sits right at that intersection of the day-to-day operations and workflows that the front desk staff who's trying to collect those dollars is already managing.

Brett White: The points of differentiation for Weave is the ability to integrate and bring the payment or collection process into the existing interactions and communications that the front desk is already having with the patients. That's just going to improve over time as we execute on the vision Brett laid out with bringing those collection workflows in through the AI receptionist as well. Perfect. Thank you. Yep. Thank you. We're going to check back with Hannah Rudolph of Piper Sandler for a follow-up. Your line is open. Hey, guys. I think, Brett, you dropped a little during the answer. You were talking about the programmatic approach you're taking and integrated versus non-integrated solutions and integrated driving higher ASPs. I was just wondering if there's anything else you wanted to add to that.

And, uh, so you could say payment happens at the point of interaction, we've owned all of those interactions. We manage, The Trusted, uh, business phone number. So, when you think about the text to pay capabilities, um, and the ability to deliver online bill pay links through email, or through, um, or through text. Um, we've sits right at that intersection of the day-to-day operations, and workflows that the front desk staff, who's trying to collect those dollars, um, is already managing. And so the different. The the points of differentiation for weave is the ability to integrate and bring the payment or collection process into the existing interactions and Communications. That the front desk is already having with the patients and that's just going to improve over time as we execute on the vision, Brett, laid out with bringing those

Collection workflows in in through the AI receptionist as well.

Perfect, thank you. Yep.

Thank you. We're going to check back with henna Rudolph of the piper. Sandler for a follow-up. Your line is open.

Hey guys, I think Brett, I just You Dropped a little during the answer.

Brett White: I think those are the key points that integrations drive higher ASPs, higher retention, and we focus our integration activities. Think of large to small. Go for the largest players in the space first, and then just kind of have a rolling thunder of integrations from there. Also, an important concept is we get a fair bit of upsells when we introduce an integration. We'll put up, we'll go to a trade show, and we'll say, "Put up signs that we are now integrating with XYZ EMR, practice management software," and we'll get a lot of interest from existing customers saying, "Yes, I want to upgrade to the integrated version." It's just a better-performing product for them, and it's just kind of a win-win. Got it. It sounded like that 600-plus location deal in specialty medical was due to an EMR integration. Is that correct? That's correct.

And integrated versus non-integrated, um, Solutions and integrated driving higher asps. I was just wondering if there's anything else you wanted to add to that.

I think that's those are the key points that, you know, Integrations Drive.

Focus, our integration activities.

Think of large to small. So, you know, go for the largest players in the space first and then just kind of have a rolling thunder of um of Integrations from there. And then also an important, um,

An important concept is we get a, we get a fair bit of upsells when we introduce an uh, uh, an integration. So we'll

you know, we'll put up, we'll go to a um,

a trade show and we'll say, you know, put up Sciences integrate. We are now integrating with XYZ uh, EMR practice management software and we'll get a lot of interest from existing customers saying, yes, I want to upgrade to the integrated version. Um, and um, it's, you know, just a better performing product for them and it's just kind of a win-win.

Brett White: This one is interesting because it was actually the deal was struck in concert with the EMR. Got it. Super helpful. Good to hear. Thank you. Thank you. Your next question comes from the line of Kylie Tobin of CITI. Your line is open. Please go ahead. Hi. Thanks. You've got Kylie on for Tyler Radke. It was good to see the beat and raise on profitability, especially the step down in G&A spend as a % of revenue. Where are you expecting to find leverage from here? Is that sustainable moving beyond Q4? Was this through synergies? Or curious any details on profitability? Yeah. Thanks, Kylie. We've talked about 2025 as a year where we're making some targeted, focused investments, especially on the go-to-market side and the engineering side, to enable these integrations and whatnot.

Got it and it sounded like that 600 plus location deal on specialty. Medical was due to an EMR integration. Is that correct?

That that's correct. And and this 1 is interesting because it's it was actually um, the deal was struck in concert with the EMR.

Got it. Super helpful. Good to hear. Thank you.

Thank you. Your next question comes from the line of Kylie Tobin of City.

Your line is open, please go ahead.

Hi, thanks. Uh, you've got Kylie on for Tyler radkey

Uh, it was good to see the beat and raise on profitability. Um, especially the step down in GNA spend as a percent of Revenue. Um, where are you expecting to find? Leverage from here. Is, is that sustainable moving? Moving beyond Q4 and um,

What was this through synergies or or curious? Uh, any details on, um, profitability?

Yeah. Thanks Kylie. Um,

Brett White: The leverage in the model, we believe the investments that we're making are things that will ultimately provide additional leverage within our model. As we look at 2026, we're in the middle of our planning cycles right now. We'll provide a lot more color on what 2026 will look like in our next call. We continue to be committed to striking that balance between growth and managing incremental profitability. We have a bias towards growth. It's something that we remain very focused on, making sure that we can strike the right chord on both sides. Got it. Thank you. And then just on the AI receptionist adoption, can you talk about the competitive landscape for this product? Does it replace the need for a practice to hire a receptionist outright or more alleviating the lower-value tasks? Thanks so much. Yeah. It's definitely the latter.

You know, we we've talked about 2025 is a year where we are making some targeted focused um Investments especially on the go to market side and the engineering side to enable these Integrations and whatnot. Um the

Leverage in the model. Uh, we believe the the Investments that we're making are things that will ultimately provide additional leverage uh, within our model. Um, you know, as we look at 2026, we're in the middle of our planning Cycles right now. We'll provide a lot more color on what uh 2026 will look like in our next call. Um,

But we continue to be committed to striking that balance between growth and managing incremental profitability. We have a bias towards growth, um, but it's something that, uh, something that we were we remained, very focused on uh, making sure that we can, um, strike the right. Chord on both sides.

Got it. Thank you. Um, and then just on the um, the AI receptionist adoption. Um, can you talk about the competitive landscape for this product? Uh, you know, does it replace the need for, uh, you know, a practice to hire a receptionist outright or more alleviating, the lower value tasks. Thanks so much.

Brett White: What practice owners want to do is get their front desk staff much more engaged in patient care, increasing their acceptance rates on proposed treatment plans, basically engaging in much higher-value activities and leave a lot of the kind of paperwork, administrative follow-up tasks to automation. We're seeing a lot of interest there, a lot of traction. It works great. Over the next couple of quarters, we're going to be delivering an increasing level of functionality to really up-level the roles and then provide a much higher level of patient service and just capture more revenue for the practice. Thank you for your question. Your next question comes from the line of Mark Chappell. Your line is open. Please go ahead. Hi. Thank you for taking my question.

Yeah, it's it's definitely the the ladder. Um, you know what, what practice owners want to do is get their front desk. Staff, much more engaged in patient care. Um, you know, um, increasing their acceptance rates on proposed treatment plans. Um, you know, basically engaging in much higher value activities and leave a lot of the, you know, kind of paperwork, um, administrative follow-up tasks, to to Automation. And we're seeing a lot of a lot of interest there. A lot of traction, it it works great and um over the next couple quarters we're going to be delivering an increasing level of functionality.

to really, um,

Uplevel the roles and then provide a much higher level of of patient service and then just just capture more revenue for the practice.

Thank you for your question. Your next question comes from the line of Mark Chappelle.

Your line is open, please go ahead.

Brett White: And to it, Brett, in terms of the success you're seeing in your payments business this year, how much of that success would you attribute to, I guess you could say, the new go-to-market focus that you've put on that solution over the past year or so versus, say, the new product capabilities that have been added to the product over, say, the last 18 months? I think they all go hand in hand. The number one driver is really creating a standalone business unit that encompasses all aspects of the payments business. Understanding at a very, very detailed level how a practice actually operates, designing the product, figuring out what are the key workflows, building those, standing up the appropriate go-to-market engine, whether it be sales reps, marketing, comp plans, having the right kind of onboarding, having the right kind of customer support, it all works together synergistically.

Say, the new product capabilities that have been added to the product over, say the last 18 months.

I I I think they all go hand in hand uh that the number 1 driver is really creating a standalone business unit that encompasses all aspects of the payments business. So, understanding at a very, very detailed level, how a practice actually operates designing. The products figuring out, what are the key workflows building those

Brett White: It's obvious that having the product is paramount, and knocking a number of these top requested items off the list is great progress. Advancing our partnerships with practice management systems is also great progress. Great, thanks. As a follow-up, this year you've seen accelerated investments, particularly in go-to-market, integrating TrueLark and just the deeper integration with the practice management systems. I realize it's still a little bit early, but I was wondering if you'd maybe comment on how you see next year shaping up, whether it's going to be as big of an investment year. Yeah. Hey, thanks, Mark. As I said with Kylie, we're right in the middle of our planning for 2026. As we look at the next year and how we're going to frame that, a lot of it comes down to the opportunities that are ahead of us.

Um, standing up the appropriate, um, go to market. Um, engine whether it be sales reps, marketing comp plans, um, having the, the right kind of onboarding having the right kind of customer support. So it's it it all works together synergistically. Um and so it's you know, obviously the the having the product is is Paramount and you know knocking a number of these, you know, top requested items off the list. Um is is a great is great progress. And then also, you know, advancing our Partnerships with practice management software platforms. Um,

Um, is also a great progress.

Great, thanks. And then there's a follow-up. Uh, you know, this year, you've seen accelerated Investments, uh, particularly in go to market. Um, you know, integrating truarc and uh, just, you know, the deeper integration with the practice Management Systems. I realize it's still a little bit early, but I was wondering if you just maybe comment on, um, how you see next year shaping up, whether it's it's going to be as big of an investment year.

Yeah, I think. Thanks. Thanks, Mark. Um

Brett White: A couple of things: as we look at the go-to-market investments, these are generally small targeted investments in a handful of sales reps in the mid-market side. The thing I'd highlight is, even with those, we've really been able to leverage some of the scale within our G&A line to help facilitate that so that here in 2025, we're delivering more profitability than we did in 2024 while also growing nicely. That's a balance that we're going to continue to strike. We're going to look at where our opportunities lie. We still have a bias for growth, but are very conscientious about profitability and our ability to deliver incremental profitability. More to come on that in our next call, but hopefully that helps you understand how we're thinking about it. Thank you. Thank you. There are no further questions at this time.

You know, as I as I uh, said with Kylie, you know, we're we're right in the middle of our planning for 2026. Um, you know, as we look at 20000, uh, look at the next year and um how we're going to frame that a lot of it comes down to the opportunities that are ahead of us. Um, and you know,

A couple of things.

As we look at the go to market Investments. These are these are generally small targeted investments in a handful of sales, reps in like the mid-market side.

Um, and the thing I'd highlight is, uh,

Even with those, we've really been able to leverage some of the, um, scale within, like, our GNA line to help facilitate that. So that here, in 2025, we're delivering more profitability than we did in 2024 while, uh, while also growing, uh, nicely. And so, you know, that's a balance that we're going to continue to strike. Um, we're going to look at where our opportunities lie. Um, we still have a bias for growth, but very conscientious about profitability and our ability to deliver incremental, profitability and so, um, more to come on that and our next call, but hopefully, that helps you understand how we're thinking about it.

Thank you.

Brett White: I will now turn the call back to CEO Brett White for closing remarks. Thank you all for joining the call, and thank you again. This concludes today's call. Thank you for attending. You may now disconnect.

Thank you. There are no further questions at this time. I will now turn the call back to CEO bred white for closing remarks.

Thank you all for joining the call and thank you again. Uh,

This concludes today's call, thank you for attending. You may now disconnect