Q3 2025 ArcBest Corp Earnings Call

Speaker #3: Good morning , and thank you for standing by . Welcome to the ArcBest . Third Quarter 2020 Earnings Conference call . During the presentation , I'll .

Speaker #3: Participants will be in a listen only mode . Afterwards , we will conduct a question and answer session as a reminder , this call is being recorded .

Speaker #3: I will now turn it over to Miss Amy Mendenhall , Vice President , Treasury and Investor Relations . Please go ahead .

Speaker #4: Good morning . I'm pleased to be here today with Judy McReynolds , our chairman and CEO . Seth Runser , our CEO elect and president .

Speaker #4: And Matt Beasley , our chief financial officer . Other members of our executive leadership team will also be available during the Q&A session .

Speaker #4: Before we begin , please note that some of the comments we make today will be forward looking statements . These statements are subject to risks and uncertainties which are detailed in the forward looking statements section of our earnings release and SEC filings .

Speaker #4: To provide meaningful comparisons , we'll also discuss certain non-GAAP financial measures that are outlined and described in the tables of our earnings release .

Speaker #4: Reconciliations of GAAP to non-GAAP measures are provided in the additional Information section of the presentation . Slides . You can access the conference call slide deck on our website at ArcBest .

Speaker #4: And our 8-K filed earlier this morning , or follow along on the webcast . And now I will turn the call over to Judy .

Speaker #5: Thank you , Amy , and good morning , everyone . ArcBest is well positioned to navigate any environment guided by long term strategy built on three pillars growth , efficiency and innovation .

Speaker #5: At the heart of our approach is a deep understanding of our customers , delivering for them drives our success and enables us to achieve our financial objectives .

Speaker #5: Years ago , we recognized that supply chains were becoming more complex and we took proactive steps to prepare ArcBest for that future . Today , we deliver flexible , efficient and fully integrated solutions designed to meet our customers evolving needs .

Speaker #5: By listening closely and solving real world challenges , our teams position ArcBest as a trusted , strategic partner , helping customers succeed not just today , but for the long term .

Speaker #5: In late September , we hosted our Investor Day in New York City , and we appreciate everyone who joined us both in person and virtually .

Speaker #5: During the event . We shared ArcBest strategic vision , showcased key initiatives and introduced long term financial targets that underscore our disciplined , growth focused approach .

Speaker #5: As we execute on our strategy, we are supported by a strong and experienced Board of Directors whose expertise spans transportation and logistics, finance and capital markets, and digital transformation.

Speaker #5: In that spirit , we are pleased to welcome Chris Settlemire to the ArcBest board . Chris brings more than 30 years of leadership in logistics , transportation and supply chain operations .

Speaker #5: His deep industry knowledge will be a tremendous asset as we advance our long term goals . I also want to take a moment to recognize Doctor Craig Phillips , who will retire from the board in January after many years of dedicated service .

Speaker #5: Craig's insights and guidance have been instrumental to ArcBest's success, and we are deeply grateful for his significant contributions. Today's call is especially meaningful for me because it is my final earnings call as CEO.

Speaker #5: It has been an incredible honor to lead this organization over the last 15 years . I've had the privilege of working alongside some of the most talented and dedicated professionals in the industry .

Speaker #5: Together , we've embraced change driven innovation and built a company that is truly unique and differentiated . I am deeply proud of what we've accomplished and equally excited about what lies ahead .

Speaker #5: Seth Runser transition to CEO has been carefully planned , and the board and I have complete confidence in his ability to lead ArcBest into its next chapter .

Speaker #5: I've worked closely with Seth for many years . He knows ArcBest inside and out , has a clear strategic vision and demonstrates a genuine commitment to our people and customers .

Speaker #5: I know he will lead ArcBest with integrity, purpose, and passion. I will always cherish my time as CEO, and I have no doubt that the best is yet to come.

Speaker #5: ArcBest is built to deliver and I look forward to watching this company continue to grow and thrive , both as chairman of the board and as a committed long term shareholder .

Speaker #5: With that , I'll turn the call over to ArcBest CEO elect and president Seth Runser .

Speaker #6: Thank you , Judy , and good morning , everyone . Before we dive into the details of our third quarter performance , I want to take a moment to focus on the bigger picture at ArcBest .

Speaker #6: Our strategy is built around creating meaningful value for our customers . Every day we help them navigate complexity , overcome disruption , and achieve stronger supply chain outcomes .

Speaker #6: That's what sets ArcBest apart . Looking ahead , this commitment will continue to guide us , helping us to anticipate challenges , seize opportunities and lead the industry with innovative , customer driven solutions by delivering for our customers .

Speaker #6: We position ourselves to achieve profitable growth , generate strong free cash flow and create long term sustainable value for our shareholders . Now let's review the progress we've made on our profitable growth initiatives .

Speaker #6: In the third quarter , we averaged 21,000 asset based LTL shipments per day , a 4% increase year over year . This growth in market share gain reflects the strength of our refined go to market strategy and our intentional focus on expanding our core LTL business .

Speaker #6: As we onboarded new business , we faced some service challenges that caused us to fall short of our expectations . Higher than expected volumes in certain markets , greater intra month volume changes , conservative hiring earlier in the year due to macro uncertainty and peak summer vacation season .

Speaker #6: All contributed in some locations . Increased reliance on cartage also impacted costs and service . These factors affected on time pickups and deliveries , which was reflected in our latest Marcio survey results .

Speaker #6: However , we acted quickly . Hiring efforts have advanced in key markets . Cartage usage has significantly declined and service levels have returned to normal .

Speaker #6: Customer feedback has already reflecting these service improvements . As we grow , we remain committed to delivering the premium service . Our customers expect pricing , discipline remains a cornerstone of our profitable growth strategy and our asset based business .

Speaker #6: We continuously evaluate account and lane level performance to ensure we're appropriately compensated for the value we deliver our decisions are informed by shipment profile data , Lane pairings , shipment density , and pickup and delivery requirements .

Speaker #6: When freight moves through our network , we monitor performance closely and if margins don't meet expectations , we partner with customers to identify solutions that balance service quality with sustainable returns .

Speaker #6: This is an ongoing process and we are pleased to have achieved a 4.5% average increase on deferred contract pricing renewals during the third quarter .

Speaker #6: Turning to managed solutions shipments per day grew by double digits year over year . In the third quarter , setting another quarterly record for both revenue and volumes .

Speaker #6: This performance underscores our ability to help customers adapt to a dynamic freight environment and find cost efficiencies in their supply chains , even amid the ongoing freight recession .

Speaker #6: Growth in managed helped us achieve an all time high for asset light shipments per day . Truckload also showed meaningful progress without relying on macro tailwinds .

Speaker #6: Our pricing discipline during bid season drove a nearly 9% increase in revenue per shipment , with corresponding improvements in gross margins . We're advancing on our strategic initiative to optimize the truckload business mix , focusing on higher margin SMB customers .

Speaker #6: We've reorganized sales teams , streamlined processes , and leverage technology to enhance efficiency as a result , employee productivity and truckload is at its highest level ever .

Speaker #6: We've also made meaningful progress on efficiency and innovation . Key pillars of our long term strategy . Our continuous improvement team continues to conduct service center visits , coach employees on process and safety compliance , deploy new technologies , and ensure confident adoption of new tools .

Speaker #6: These efforts have delivered $20 million in year to date savings . Our strategy and optimization team , led by Christopher Atkins , is focused on delivering measurable value by combining targeted process improvements with advanced technology .

Speaker #6: These efforts ensure that AI is applied in ways that enhance productivity , streamline operations , and reduce cost to serve across the enterprise .

Speaker #6: One example is our truckload carrier portal , which includes lane matching and auto offer negotiation . This tool frees up bandwidth for our teams , improves margin , and helps reduce fraud .

Speaker #6: Adoption has grown to 28% and 52% of truckload shipments are now digitally augmented . These initiatives are improving productivity and helping us mitigate inflationary cost pressures .

Speaker #6: Looking ahead , we remain focused on disciplined execution and continuing ArcBest legacy of innovation and service . We are confident that our approach will drive growth and profitability despite near-term headwinds .

Speaker #6: As many of you know , we set ambitious but achievable targets for 2028 at our Investor Day . These include improving the non-GAAP operating ratio in our asset based business to 87 to 90% , delivering asset light non-GAAP operating income of 40 to $70 million , generating total operating cash flow of 400 to 500 million and achieving non-GAAP EPs in the range of 12 to $15 .

Speaker #6: We remain well positioned to deliver on these targets. Before I turn the call over to Matt, I want to thank Judy for her vision, her leadership, and the way she has transformed.

Speaker #6: ArcBest . She is an incredible leader and I am so grateful for her trust and support . I'm glad she's staying on as chairman and look forward to what the future holds .

Speaker #6: On behalf of the entire team at ArcBest , we wish Judy and her husband , Lance the best in this next chapter . With that , I'll turn it over to Matt to walk through the financials .

Speaker #7: Thank you , Seth , and good morning , everyone . Despite continued softness in the freight environment , ArcBest delivered solid third quarter results that reflect disciplined execution and a continued focus on creating long term value for our shareholders .

Speaker #7: Taking a closer look at our third quarter performance . Consolidated revenue was $1 billion , down slightly year over year . non-GAAP operating income from continuing operations came in at $50 million , compared to $55 million last year .

Speaker #7: Our asset-based segment saw a $10 million decrease in non-GAAP operating income, while the asset-light segment delivered $1.6 million of non-GAAP operating income, an improvement of nearly $6 million over last year.

Speaker #7: Adjusted earnings per share were $1.46 , down from $1.64 in the third quarter of 2020 . For . Turning to our asset based business , third quarter revenue was $726 million , representing a 2% increase on a per day basis .

Speaker #7: Abf's non-GAAP operating ratio was 92.5% , an increase of 150 basis points over the third quarter of 2020 . Four , and an improvement of 30 basis points sequentially in the third quarter .

Speaker #7: Daily shipments grew by 4% , while weight per shipment decreased by 2% , resulting in a 2% increase in tonnes per day compared to last year .

Speaker #7: This growth was driven in part by onboarding new core LTL business through the commercial initiative . Seth mentioned , however , softness in industrial production and housing continues to pressure weight per shipment , reducing revenue per shipment without corresponding cost decreases .

Speaker #7: To support shipment growth . We added labor conservatively and supplemented network capacity with purchase , transportation and local cartage during peak vacation season .

Speaker #7: Annual increases in contracted union labor rates , combined with higher purchase transportation spending and equipment depreciation , drove operating expenses higher . Despite these headwinds , cost per shipment improved by 1% year over year , reflecting ongoing productivity gains .

Speaker #7: Additionally , cartage and purchase transportation costs returned to normal levels in September after elevated activity in July and August . We remain disciplined in our pricing strategy , securing deferred increases , averaging 4.5% , a strong outcome in a market where many shippers are focused on cost savings .

Speaker #7: This underscores the strength of our customer relationships and the differentiated value we provide . Revenue per hundredweight declined 1% year over year , both including and excluding fuel surcharges , impacted in part by fewer shipments in the manufacturing vertical .

Speaker #7: Looking at October trends , daily shipments grew 1% year over year , while weight per shipment decreased 2% and daily tonnage levels declined 1% .

Speaker #7: For the fourth quarter, we expect our operating ratio to increase by approximately 400 basis points sequentially, reflecting the softness in the broader freight market that we're seeing across the industry.

Speaker #7: Moving on to the asset light segment , third quarter revenue was $356 million , a daily decrease of 8% year over year . Shipments per day reached a record high of 2.5% from the prior year , driven by double digit growth in our managed solution .

Speaker #7: Revenue per shipment decreased nearly 11% , reflecting the soft freight market and growth in our managed business , which has smaller shipment sizes and lower revenue per shipment levels .

Speaker #7: G&A cost per shipment decreased over 13% , reaching the best level in asset light history , driven by productivity initiatives and a higher mix of managed business with a lower cost to serve shipments per person per day .

Speaker #7: Also hit an all time high . non-GAAP operating income of $1.6 million was a significant improvement compared to last year's non-GAAP operating loss of $4 million , driven by volume growth margin improvement and cost reductions .

Speaker #7: In October , asset light daily revenue was down 9% year over year , primarily due to lower revenue per shipment from the soft freight market .

Speaker #7: Managed continued to show strength , though its smaller shipment sizes contributed to lower revenue per shipment . Shipment growth , which was strong through the third quarter , has moderated as we entered the fourth quarter .

Speaker #7: This slowdown is typical for this time of year , as the second and third quarters generally represent peak shipping periods for our customers .

Speaker #7: For the fourth quarter , we anticipate an operating loss in the range of $1 million to $3 million , reflecting seasonality in current market dynamics .

Speaker #7: We remain focused on managing costs and positioning the segment for long term profitability . We continue to take a balanced , long term approach to capital allocation for 2025 .

Speaker #7: We've updated our net capital expenditure guidance to approximately $200 million , a decrease from the previous range of $225 million to $275 million .

Speaker #7: This reduction reflects $25 million in net proceeds from real estate sales completed in the third quarter , which generated a pre-tax gain of approximately $16 million .

Speaker #7: These properties were replaced by new locations gained through the yellow auction sites that strengthen our network and enhance our operational footprint . In the first nine months of 2025 , we returned over $66 million to shareholders through share repurchases and dividends .

Speaker #7: In September , our board increased the company's share repurchase authorization to $125 million , a clear sign of confidence in our strategy and long term outlook .

Speaker #7: We'll remain opportunistic with repurchases based on share price, while prioritizing high-return organic investments and maintaining prudent leverage. Our balance sheet remains strong with approximately $400 million in available liquidity and a net debt to EBITDA ratio well below the S&P 500 average.

Speaker #7: While external conditions remain dynamic, ArcBest is well positioned for the future. We're focused on what we can control, operating with discipline and making smart strategic decisions that strengthen our business and create long-term value.

Speaker #7: Before I turn the call back to Judy, I want to recognize her leadership. Judy has played a pivotal role in shaping ArcBest into the company it is today, and her vision and commitment have set a strong foundation for our future.

Speaker #7: On behalf of the entire team , thank you , Judy . It's been an honor to work alongside you . Looking ahead , I'm excited to partner with Seth as we build on that foundation and continue driving our strategy forward .

Speaker #7: Judy , thank you again . I'll now turn the call back to you .

Speaker #5: Thank you, Matt. Before we move to Q&A, I want to leave you with this: ArcBest's greatest strength has always been its ability to adapt and lead through change.

Speaker #5: That resilience transformed us from a small local freight hauler into the global logistics company we are today . And it will continue to drive our success for years to come .

Speaker #5: As I step away from my role as CEO , I do so with complete confidence in our team and in the strategic path we've set this company is in great hands and I look forward to watching its next chapter unfold .

Speaker #5: To our analysts and shareholders: Thank you for your trust and partnership. To our employees: Thank you for your dedication and resilience. And to our customers.

Speaker #5: Thank you for choosing ArcBest . It has truly been an honor to serve as CEO . With that , let's open the call for your questions .

Speaker #3: At this time , I would like to remind everyone , in order to ask a question , please press star . Then the number one on your telephone keypad .

Speaker #3: Please limit yourself to one question per person . We will pause for just a moment to compile the Q&A roster . Your first question comes from the line of Jason Seidl with TD Cohen .

Speaker #3: You may go ahead .

Speaker #8: Thank you . Operator . Judy , just wanted to say congratulations . Just on a on a great career at ArcBest . And wanted to tell you , you know , what a pleasure it was working with you and wish you all the best going forward .

Speaker #8: Want to jump a little bit , guys , to sort of the guide in for Q and then maybe what that means to rolling into 26 , because it's obviously a lot weaker than I think I would have expected .

Speaker #8: Is there anything going on seasonally that you think would be sort of abnormal ? Like are you more impacted by the government shutdown than maybe one would think , or is this something where normal seasonality starts you out ?

Speaker #8: You know , a little bit on the year over year decline side in the 26 ?

Speaker #6: Hey , Jason , this is Seth . Thanks for the question . So we did see some softness in October . And that's similar to what our peers have been reporting .

Speaker #6: We always see that step down sequentially from the third quarter to the fourth quarter, but it's been below our normal expectations as we move through the month.

Speaker #6: So normally we step down about 3% on shipments . We're seeing closer to about a 5% reduction . And then when you think about the way the calendar falls in November , with only 18 business days and the holidays , that just creates some challenges from a top line perspective .

Speaker #6: So the weakness in October , we really attribute it to a multiple factors . You saw PMI was released on Monday and that continued to be a below 50 .

Speaker #6: We heard the stories about inventory pull ahead in July and that that might be a factor that continued weakness in the market just impacting weight per shipment , which we've been discussing throughout this freight recession .

Speaker #6: And then there's secondary impacts of the government shutdown . The only area where we really do a good amount of government business is on the asset light , on the expedite side with Panther .

Speaker #6: So we're seeing that impact on asset light results . And the guide we gave there . But we can't point directly to asset based impact .

Speaker #6: But the government is the largest employer in the United States . So I'd imagine there's some some secondary impacts there . So we're taking action to reduce our costs and align resources with the the level of revenue that's given .

Speaker #6: And we expect that to continue throughout the fourth quarter. That's something we've done through our entire history as we've navigated these cycles.

Speaker #6: And Carthage and what we did in September to reduce that cost is a great example . So we're focused on pulling all those levers , but we're also focused on the long term and believe in our strategy and initiatives that we outlined at the beginning of the at our Investor Day last month , we see on the growth side , our core business continues to grow .

Speaker #6: The pipeline continues to be very strong . We've done a lot on the efficiency front . We're taking more cost actions as we move through the fourth quarter .

Speaker #6: Really proud of the asset light team and productivity 33% . We saw improvements in asset based as well . And we have a robust roadmap of future projects that we're working on , which we think is going to provide some efficiency gains in the future .

Speaker #6: So the way we built this company is to say yes to our customers , and we think we're built for any environment . So whether it's a little bit weaker or busier , we want to say yes to customers .

Speaker #6: And that's the way we're built . So we've been doing this a long time , over 100 years , and we've navigated this cycle very well .

Speaker #6: And we'll continue to make adjustments as we move through the rest of the year . And as we move into 2026 .

Speaker #3: Your next question comes from the line of Reid . SE with Stephens , Inc. . You may go ahead .

Speaker #9: Hey , guys . Thanks for taking my question . And congrats to Judy on the great career . We're sad to see you go kind of following up on on Jason's question previously , you have talked about 350 basis points to 400 basis points being the normal for Q1 .

Speaker #9: Q or move . That would imply if you add the 400 basis points to from 3 to 4 Q , basically that would imply you have an unprofitable to break even LTL .

Speaker #9: If you can talk about how you expect that to progress , and then I guess also just talking on on the on the pricing weakness here in October , I know , I'm sure some of that is mixed related and some of it is a declining shipment .

Speaker #9: But if you can just talk about some of the dynamics in there as well.

Speaker #7: Yeah . Hey , it's Matt . So you're right , we have talked about the 350 to 400 . You know , if you were to look at just the straight ten year history , it's more like 250 basis points .

Speaker #7: But there were some strong for Q to one Q moves during Covid . And so , you know , over the last few years , as we've given the history , we've excluded those , I think , you know , to point , we certainly are taking a look at costs , you know , at a very detailed level , in addition to just all of the ongoing efficiency and productivity projects that we've had and have been working on , certainly we're pleased with the results that we've seen .

Speaker #7: As we talked about with the record levels of productivity on the asset light side and just continued improvement on the asset based side as well .

Speaker #7: And so , you know , we'll we're continuing to to make progress and we're continuing to , you know , to identify costs and to pull those out .

Speaker #7: And so I think it's a little bit too early to say. You know, just given some of the softness that we've seen over the last few weeks, I wouldn't say that we're necessarily expecting that to persist into the first quarter.

Speaker #7: You know , we're hopeful as we get some resolution on the government shutdown and as we move into the new year and we see the impact of the recent interest rate moves , you know , we'll get some improvement on the macro .

Speaker #7: But I would say we're focused on controlling everything that's within our control . On the cost side . And again , expect continued progress there and more to come on .

Speaker #7: You know what the sequential guide will look like as we move from the the fourth quarter into the first quarter . You know , on your question on yield , you know , Eddie , I don't know if there's anything that you might want to add from a from a pricing standpoint in terms of what we're seeing .

Speaker #10: Yeah , I mean , I , I actually think it's it's , it's improving from where we were , you know , earlier , you know , in the year there , there is a lot of noise with our price metrics , you know , with account mix changes , profile changes .

Speaker #10: But you know , we were able to , you know , post a 4.5% renewal increase , which was an improvement from second quarter .

Speaker #10: And really that that increase by month actually improved throughout the quarter . So we're very optimistic we're going to continue that momentum into the fourth quarter and into 2026 .

Speaker #10: So I feel I feel better about where yield is standing right now .

Speaker #3: Your next question comes from the line of Jordan Alliger with Goldman Sachs . You may go ahead .

Speaker #11: Yeah . Hi . Morning . And Judy , it's been great interacting with you all these years . And best of luck going forward .

Speaker #11: I really appreciate all your time .

Speaker #5: Thank you . .

Speaker #11: So I guess maybe a big picture question then . Obviously it's still pretty tough out there in the freight world , as denoted by the volumes from you and your peers in October .

Speaker #11: And but pricing seems to be resilient . So I guess my question is , can you perhaps share some thoughts on the capacity setup when we do get to the volume inflection from from an industry perspective , overall , you know , taking into account the yellow bankruptcy , like , what are you seeing in terms of terminals sort of going into the next cycle and how it how it how it stacks up .

Speaker #11: And when we do inflect , you know , could could the situation lead to , you know , what sort of price , price recovery , if you will ?

Speaker #6: Yeah . Hey , Jordan , this is Seth . When we think about just excess capacity , there's obviously a lot of that right now in the LTL space .

Speaker #6: And then truckload obviously with the way the market's been from an LTL perspective , I think is where your question was coming from long term .

Speaker #6: We just have less capacity than we had five and even ten years ago . When you look at how the yellow auction kind of played out , there's there's a good chunk of those facilities that left the industry .

Speaker #6: So we've been strategic with where we've invested , where we see growth , service or efficiency opportunities . And it hasn't added a lot of cost to our actual base .

Speaker #6: We've seen the productivity improvements as we've opened new facilities or expanded current facilities . So we've talked over the long term . We have a long term network plan , and we've expanded by about 800 doors .

Speaker #6: And most of that work is is done in pasta . So I think when when the market actually inflects and we see things start to get busier , that's going to be positive for pricing because there's just less capacity out there .

Speaker #6: So what I love about our company is we invest throughout cycles . So whether it's a down cycle or up cycle , we're making strategic investments to position ourselves to say yes to customers , whether it's a bad market or good market , which already mentioned .

Speaker #6: So I feel like we've been really strategic that we'll be able to take advantage when the when the market gets better and the relationships that we have with our customers , 80% of our revenue comes from customers over ten years .

Speaker #6: That allows us to improve our price as we deliver on the value that our customers see .

Speaker #12: Yeah , and Jordan , this this is Matthew Godfrey . I would just add to build on what what Seth said , we've been very strategic throughout our real estate journey with the capacity that we've added over the last few years , the yellow opportunity through their bankruptcy gave us the the opportunity to speed up some of the targets that we had .

Speaker #12: But we take a continuous evaluation approach to our network . And so we'll continue that process into the future . But we feel very good about where our capacity is when the market turns and the ability to say yes to our customer base .

Speaker #3: Your next question comes from the line of Ravi Shanker with Morgan Stanley . You may go ahead .

Speaker #13: Great . Thanks everyone . And Judy , I will also echo congratulations on your retirement here . And you'll be missed . Seth .

Speaker #13: Maybe if you get a sense of the volume decline that you've seen in the last couple of years , and obviously you pointed out to the ISM being weak , etc.

Speaker #13: , but do you guys have a sense of how much of the volume decline may potentially be cyclical versus structural in terms of LTL , TTL shift , or maybe some of the private guys ramping up and getting share ?

Speaker #13: And so how much of it is structural versus cyclical ? And maybe on that same note , in your opening remarks , you spoke about , you know , some of the factors that may have hurt you in this year .

Speaker #13: Do you feel like that ? Also is more of a cyclical or transitory drop ? And you guys will rebound next year ? Thank you .

Speaker #6: Thanks , Ravi . So when I think about what I've done throughout this year , I've spent a lot of time with customers and customers are facing just general uncertainty around tariffs and what happens with interest rates and demand and everything that's going on out there .

Speaker #6: So we've tried to partner with customers if they need to increase inventory or shift where they're sourcing from , and that aligns well with our integrated approach .

Speaker #6: So this is more cyclical from our standpoint because our retention stats are really in a good spot . We haven't lost customers . They're simply just shipping less .

Speaker #6: And that's what we've been talking about for the past few years . So but when we think about the opportunity that we have , we operate in markets with $400 billion worth of opportunity .

Speaker #6: So that's just a tremendous way to expand with our customer , with our loyal customer base that we already have . So with the change in strategy and market approach from a sales perspective , we continue to see our core LTL business grow managed at all time highs , and we continue to make progress on our SMB strategy within truckload .

Speaker #6: So I believe that it's more cyclically related and just the demand softness throughout . And I believe strongly in what we're doing to execute , to see profitable growth into the future .

Speaker #6: And then your other question about Mastio , we we anticipated that might happen . That's why we disclosed that in our in our 8-K in August about service challenges .

Speaker #6: We were really successful with onboarding new business , and we were conservative in our hiring targets earlier in the year . So we just didn't have the staff in place to service that business the way we expected to .

Speaker #6: So I am really proud of the way the team reacted quickly , solve those service challenges . And when we look at our internal metrics , we've improved substantially since .

Speaker #6: Since the summer peak vacation . So and we expect that to continue because we think the better you service customers , the stronger your pricing power and retention is going to be .

Speaker #6: And that's the type of company we are delivering a premium service for our customers .

Speaker #3: Your next question comes from the line of Ken Hoexter with Bank of America . You may go ahead .

Speaker #14: Hey , great . Good morning Judy . Again , congrats on on your upcoming retirement . So this is the the worst or I guess in the fourth quarter forecast here since the first quarter of 20 Covid lows and and then going back to the if it's the fourth quarter , it's worse since going back to , I guess to 2017 .

Speaker #14: Matt , you mentioned you continue to make progress . I'm confused in where the progress is . Right . So you're starting off soft on the volumes noted a corresponding decreasing in or inability to decrease the the costs .

Speaker #14: So what moves are you making to then align those costs ? Is it the PT that's staying out of whack ? Is it something with the with the extra hiring you've done ?

Speaker #14: Just maybe trying to contrast , if you know that the the costs are out of whack , what moves can you take to to realign that to get the cost back down ?

Speaker #7: Yeah . So , you know , we have a number of different initiatives that have been ongoing across the asset base organization , including our continuous improvement initiatives and teams that have been going out across the footprint , starting with our largest facilities .

Speaker #7: We continue to see a lot of runway with that . And certainly we're continuing to advance our technology initiatives in a number of different ways , including around labor planning , Linehaul you know , our city route optimization project , which we talked about the benefits that we're seeing there .

Speaker #7: And , you know , you can see that in the numbers . I mean , we have , you know , normal , typical inflation in the business .

Speaker #7: Certainly we have seen on the depreciation front as we've replaced our fleet using our total cost of ownership model , just the increased cost that we're seeing on the equipment side has shown up in our depreciation .

Speaker #7: We know that we've just got normal increases. You know, on the ABS side, under our union contract, and in, you know, again in the third quarter, we also used a little bit more cartage and purchase transportation than normal.

Speaker #7: Just as we saw that volume surge . But then if you look on a cost per shipment basis , we were down 1% year over year on cost per shipment .

Speaker #7: So not only being able to mitigate the inflation effects of inflation on a year over year basis , but also being able to decrease the cost on a per shipment basis .

Speaker #7: So, I would say, in general, we're focused on what we can control, and we expect to make continued progress on that as we move through 2026.

Speaker #7: You know , we certainly are seeing the same macro environment that everybody in our industry is seeing is talked about on their calls you're seeing show up in industry surveys .

Speaker #7: And so certainly that is affecting the guide that we're seeing for the fourth quarter . But you know we still you're seeing the impacts of our commercial initiatives in our results .

Speaker #7: I mean , you still saw volume growth in October . You know , we're still expecting to see overall volume growth on a per day basis for the fourth quarter .

Speaker #7: We're taking a lot of action on the yield side that I would say has not yet fully accrued to results , but we're going to expect to see the results of as we move into the first quarter of next year .

Speaker #7: So , you know , again , certainly like we talked about a little bit softer macro , macro backdrop than we were expecting or maybe had seen historically with some of the factors that Seth talked about , including what are likely some secondary impacts from the government shutdown , maybe some pull ahead and just continue weakness in the manufacturing economy .

Speaker #7: But , you know , we still feel good about the targets that we gave at Investor Day . And we're continuing to make progress on those .

Speaker #7: And we expect that we'll continue to see results .

Speaker #3: Your next question comes from the line of Bruce Chen with Stifel. You may go ahead.

Speaker #15: Hey , good morning everybody . Judy , you know , certainly been a pleasure working with you over the years . And we're going to miss you .

Speaker #15: But wish you all the best here . There's a glancing reference to the supply dynamics in truckload earlier in the call . So maybe I'll take that one .

Speaker #15: I know that we've talked about overflow , truckload freight in your model in the past . Maybe you can just remind us of what percentage of your business overlaps with that market .

Speaker #15: And then maybe more broadly , you know , what are your views on that returning ? And , you know , are you seeing any signs , you know , even if early or having any conversations about that coming back ?

Speaker #7: Hey , Bruce , this is Matt . So you're right . I mean , we talked about this a little bit in Investor Day , just in terms of the potential that we see for back to some of the discussion about cyclicality .

Speaker #7: As we think about where we've been in manufacturing , housing and truckload rates , you know , if we see those returning to more normal historical levels , that's where we could see the upside of up to 280 basis points from macro improvement as we move from 2024 through 2028 , as we think about the truckload overlap into our LTL business , we have seen correlation between the higher length of haul .

Speaker #7: So think about maybe 1000 plus miles in heavier shipments . So maybe 5000 plus pounds . And you know , it's not a significant piece of our overall asset based LTL book of business .

Speaker #7: It's probably low single digits . But still we have seen some of those volumes move away . Of course those are very strong when you think about how those price out on a revenue per shipment basis , which is why there is some movement back .

Speaker #7: There has been some movement to the truckload market , just where those truckload prices are . And so I would say , as we think about where truckload pricing will be going here over the next year or two , as we think about capacity dynamics , and then just an improving macro , we would expect for those shipments to make their way back into the LTL network .

Speaker #3: Your next question comes from the line of Tom Wadewitz with UBS . You may go ahead .

Speaker #16: Hi . Good morning . This is Mike Troiano on for Tom and Judy team UBS here wishes you all the best in retirement .

Speaker #16: So, at an investor day, you mentioned an assumption in the long-term targets of revenue per shipment outpacing cost per shipment by 80 basis points a year on average.

Speaker #16: As we look into 26 , do you think you need help from the macro to drive better freight mix and revenue per shipment ?

Speaker #16: Or is there enough that you can do from a cost perspective and just stabilizing the mix that can help you achieve a positive spread in that revenue minus cost per shipment metric ?

Speaker #6: Hey Mike , this is Seth . So when I think about 2026 , obviously no one has a crystal ball about , you know , what's going to happen right now .

Speaker #6: There have been a lot of changes in these last few years, but we do have confidence in our longer-term view and the targets that we outlined on Investor Day.

Speaker #6: So when you think about from a demand standpoint , we don't see a lot improving on the demand side right now . But lower interest rates could spur , you know , increased home building , manufacturing , auto , all those different things .

Speaker #6: We tax bill get passed that could drive renewed freight demand clarity over tariffs . And the government shutdown as those issues get resolved .

Speaker #6: We think that could be a positive impact for us . So the supply side is something we're looking at . But we haven't seen the impacts from the LP mandate or the non CDL enforcement yet .

Speaker #6: But we're hearing anecdotal stories that could be positive . So if you just look at the cost operated truck and where the truckload market pricing is right now , we could continue to see exits on that , on that regard .

Speaker #6: So but what I will say is , despite all the environment and macro noise , like Matt mentioned earlier , we're focused on things in our control and that's being customer led .

Speaker #6: And we're going to focus on managing our costs in the short term , as well as being positioned for the long term . And we're taking those actions , encouragement is a great example of that .

Speaker #6: But we have other areas of opportunity that we're looking at . We continue to invest in service improvements across the board . I look forward to launching ArcBest view next year and having a better service for our customers , and we have a robust pipeline that I already mentioned before .

Speaker #6: So we feel confident that we can achieve that revenue per shipment , outpacing cost per shipment by the 80 basis points as we move through next year .

Speaker #6: And throughout our entire target window through 2028 . So and although we continue to navigate just the challenging macro environment , I'm very confident in our team's ability to generate shareholder value over the long term .

Speaker #3: Your next question comes from the line of Brian Ossenbeck with J.P. Morgan . You may go ahead .

Speaker #17: Hey . Good morning . Thanks for taking the questions . And congrats again on your upcoming retirement . Just to follow ups here , first one , just on the September to October trends , it looks like wait for shipment stabilizing .

Speaker #17: But pricing for 100 weights not actually increasing . So I'm just trying to understand if you can clarify that a little bit in terms of the comments , I think that made about maybe being able to catch up for some of the costs you incurred ramping up this new volume with price .

Speaker #17: Or maybe it's on different shipments . So a little bit more color there would be helpful . And then also if you can give us a little more clarity in terms of the productivity per shipment or per person per day , rather , in asset light , setting a new record is that driven by some of the mix shift ?

Speaker #17: Or how should we think about how you guys are reaching that ? Thank you .

Speaker #10: Hey , Brian , this is Eddie . You know , in terms of like , the price change from , you , September to October , you know , we do .

Speaker #10: We do still see a lot of volatility when it comes to our account mix . You know , the macro economic environment is still , you know , pretty is a pretty big headwind for us .

Speaker #10: So we're not getting a lot of help there . On on wait per shipment . And so you know we did see some business come into our network that had a different profile .

Speaker #10: And it's typically been operationally efficient for us , which which helps . But it does put some pressure on our , you know , your typical revenue per hundredweight yield metrics .

Speaker #10: But we are very encouraged with the progress we're making with our renewal increases . I mentioned that earlier on the call , but , you know , that's that's momentum going in , you know , from the second quarter to third quarter .

Speaker #10: And we're seeing really good signs going into the fourth quarter as well with those renewal increases . So , you know , a lot of noise in those typical yield metrics .

Speaker #10: But I do feel like we're making progress . And Matt mentioned some yield initiatives that we've been taking . And that's having an impact on some of our account mix as well .

Speaker #10: So progress and there's more to do . And I think you're going to see that in fourth quarter as and into 2026 .

Speaker #6: Yeah Brian I'll take the asset light productivity question . So we have a lot of initiatives that we're working on at Asset Light .

Speaker #6: And you saw that 33% productivity improvement that we mentioned . But I still feel like we have a lot of runway to go that will help our people to focus on our customers versus doing manual tasks .

Speaker #6: So we also measure service from an internal standpoint on the asset light side . And we continue to see best in class results on the service side .

Speaker #6: But what gives me a lot of confidence in the future ? Some of the projects that we've been working on with Christopher's team and the truckload team and managed around inbound call automation , we're automating scheduling and booking loads , and that allows the team to focus on more complex work .

Speaker #6: We started to implement truckload quote augmentation , which uses AI to load , build , quote and email responses to customers much quicker than than a human can do , and focus on those more challenging things .

Speaker #6: The shipper initiatives on the carrier side , we're doing a lot with third party load board integrations , routing guide , automation , automated offer approvals , and then the carrier portal , which I mentioned in my opening comments .

Speaker #6: We continue to have features like lane matching , auto offer negotiations , which really helps reduce that fraud side of things in the market .

Speaker #6: So we're going to continue to invest in this area . Manage saw another record quarter from a growth productivity standpoint . We see a lot of runway there with $1 billion pipeline .

Speaker #6: Like we mentioned at at Investor Day . So I think all of this work ultimately comes down to allow us to position ourselves for growth without having to add the cost .

Speaker #6: When the market does inflect , because these productivity gains .

Speaker #7: Yeah , Brian , it's Matt . I'll just maybe add on one more comment . So like I said , we're very proud of where we've come on the productivity side in the asset light business and the 33% improvement that we saw on a year over year basis .

Speaker #7: And we we see that going and certainly so that has been a key driver of the performance . And it's been across our solutions .

Speaker #7: So truckload on its own reached its highest level of productivity . When we look at shipments per employee per day in the third quarter .

Speaker #7: And then there are some other impacts , just because in our managed solution , we do have higher productivity levels . Just on a on a shipment per employee per day basis .

Speaker #7: And as we continue to grow manage , we do see some impacts as well from there . But a lot of it is all of the initiatives that Seth has talked about that we've been working on , and we're going to continue to focus on .

Speaker #3: Your next question comes from the line of Stephanie Moore with Jefferies . You may go ahead .

Speaker #18: Hi . Good morning . Thank you very much . I wanted to ask maybe a higher level question . I know that you have pretty good insight into the housing market with your with your business .

Speaker #18: So, I wanted to hear if you had any insight from what your customers are saying as it relates to overall housing demand and the expectation that this could turn the corner in 2026.

Speaker #18: Thanks .

Speaker #6: Hey , Stephanie . Yeah , we're we're seeing the continued weakness on the housing front like it's been reported reported publicly . We hope with interest rate reductions that we're seeing with the fed right now .

Speaker #6: Take action that that's going to spur some demand . We do think there's pent up demand in the housing market . It's just been too expensive from an affordability standpoint .

Speaker #6: So I think as those interest rates lower , that's really going to help improve our upac profit . Obviously , when we look at Upac in general , we are at a very low point because of just the housing market and where it's been over the last 3 or 4 years .

Speaker #6: So that really does drag on the weight per shipment metrics . And some of those profitability metrics . So we think when the market flips , it's going to have kind of an outsized impact for us .

Speaker #6: When the housing market flips and also housing drives , so much of truckload capacity , which then spills into LTL , obviously . So we think when the housing market strengthens , that's going to be , you know , impactful to us .

Speaker #6: But what we don't see it in the near term , we think as the fed continues to take actions , hopefully into 2026 , we see that demand continue to improve .

Speaker #3: Your next question comes from the line of Ari Rosa with Citigroup . You may go ahead .

Speaker #19: Hi . Good morning Judy . Let me echo others in congratulating you on your retirement . Definitely a nice career . And it's always been a pleasure working with you .

Speaker #19: You mentioned in your opening comments market share gains in the LTL space. I'm just curious what you think is driving those market share gains given...

Speaker #19: I guess it's hard to reconcile with some of the commentary around some of the service challenges . So but then also , you've talked about pricing , discipline and other things like what is the process of gaining market share gains ?

Speaker #19: Is that kind of maybe taking on some mix that's less attractive ? And if you could just kind of talk about that strategy and how you think about those things , because again , I'm trying to reconcile it with some of the margin pressure that you're talking about here , given it seems like volumes are actually looking okay relative to others .

Speaker #10: Yeah , Ari , this is Eddie . Yeah . I mean , we've we've been very proud of our commercial team and what they've been able to achieve this year .

Speaker #10: You know , we we had consolidated our customer facing groups and our business acquisition teams together under this commercial team . And that that alignment has really led to a lot of a lot of great results when it comes to getting in front of our customers more developing opportunities .

Speaker #10: And then one of the best things about ArcBest is , you know , we're differentiated in the marketplace . We offer a suite of solutions that are different than most of our competitors .

Speaker #10: We're an integrated logistics company with assets , and that has resonated throughout the year with our customers and our sellers are taking advantage of that .

Speaker #10: You know , from a from a standpoint of , you know , how the type of business that's coming in , it's been good for us .

Speaker #10: It's been profitable . You know , the profile of that business has been different than what our existing business was or is , but that's just because we've , you know , we've acquired that business at still a premium to the market price .

Speaker #10: If you look at our peers in that space , they have , you know , you know , a lower revenue per hundred weight than what our average is .

Speaker #10: You know , we are the market leader when it comes to revenue per hundredweight and yield . And so , you know , I think it's it's not bad business for us .

Speaker #10: But it is different . And it has led to some efficiency gains . And our in our network from an asset based standpoint .

Speaker #10: And you know , but but there's always an opportunity to utilize this growth to improve our mix , improve our yield in our company .

Speaker #10: And that's really what we've been focused on this second half of the year .

Speaker #3: Your final question comes from the line of Chris Wetherbee with Wells Fargo . You may go ahead .

Speaker #20: Hey , good morning . It's Rob on for Chris and Judy . We'd like to echo our best wishes as you move on to the next chapter .

Speaker #20: With regard to pricing , we saw a slight acceleration in the contract renewals in three Q and A bigger tailwind from fuel , but revenue per bill declined sequentially in the quarter .

Speaker #20: Can you talk about the biggest drivers of the underperformance versus your contract renewals ? And when you expect revenue per bill to better approximate renewals or Griz , as we're looking out ?

Speaker #10: Yeah . Hey , Rob , this is Eddie again . Yeah . I mean , the biggest driver of that that revenue per shipment is the drop in weight per shipment .

Speaker #10: And that that's been a headwind for us all year . A lot of the new core business LTL core business we brought on has been heavier weight , but that softness in the manufacturing sector , industrial production and housing has , you know , been a pretty put some pressure on our weight per shipment metrics .

Speaker #10: And ultimately our our revenue per shipment standpoint . So that's that's pretty much the story on that . You know , again , that that profile has been operationally efficient for us .

Speaker #10: So it's led to some efficiency gains there that's been good for us . And you know we're just going to constantly look at our book of business .

Speaker #10: We make good . We have a strong history of pricing discipline that allows us to to manage this business well . We make account by account decisions .

Speaker #10: And if we run across any business that we don't think is good for us or not contributing , we're taking immediate action on it to improve it .

Speaker #3: Your final question comes from Scott Group , Wolfe Research . You may go ahead .

Speaker #21: Hey , thanks . Sorry , I forgot to hit Star one . I was so focused on a

Speaker #21: tribute for Judy really . Best of luck to you , Judy . Thank you so a couple of things . The maybe can you just talk about the the tonnage assumption that you've got , you know , within the for the or guide for Q4 , do you assume it gets any sort of better or worse ?

Speaker #21: And then just on the , on the LTL pricing environment , if I look back at the , you know , the last couple of quarters , when the yields have been down a little bit , you've you've disclosed , hey , we've got growth in lower cost , but lower yielding shipments .

Speaker #21: And you sort of took that text out . And now it's just , hey , you know yields are flat . Is this a is I know the pricing renewals are getting better , but is this like taking that language out .

Speaker #21: Is this indicating that that it is a tougher pricing environment . And it's not about mix and it's more just sort of underlying price .

Speaker #7: Yeah . So Scott this is Matt . I'll talk a little bit just on the sequential view that we have as we move from the third quarter to the fourth quarter .

Speaker #7: And kind of what we're seeing for tonnage overall . You know , I would say is we're moving forward . You know , we expect to see just a slight increase on both on a year over year basis .

Speaker #7: And well , slight increase , maybe low single digits on a year over year basis . As we look at the the fourth quarter overall from a volume perspective .

Speaker #7: And so certainly moderating versus what year-over-year volume that we were seeing in the second and third quarters, just as we've seen a little bit softer macro environment.

Speaker #7: And , you know , so I think as we think about big picture on tonnage , you know , we would expect tonnage to moderate as well .

Speaker #7: Not expecting any significant changes in weight per shipment. But certainly, the overall macro softness could continue to impact weight per shipment as we move through the fourth quarter.

Speaker #7: You know , on the pricing side , we feel good about all of the actions that we're taking there . You're right . We have seen early in the year just some of the new business that we took on was operationally more efficient .

Speaker #7: And , you know , we're still continuing to to see that dynamic . If you look at just the profile of that business , how overdimensioned that business is versus our our overall book of business , it just is not as Overdimensioned doesn't have as many operational requirements .

Speaker #7: Does generally have a lower cost to serve . And so I wouldn't say that there's anything in general that has changed in that overall dynamic .

Speaker #10: Yeah . The only thing I would add is , you know , I really

Speaker #10: do believe the the pricing discipline still . Right now , I think the market's rational when it continue to comes to pricing . I mean , we we have seen probably in the last couple of quarters just , you know , a higher frequency of customer bids , which does kind of create an for , you know , a competitive environment , especially for , you know , any carriers who don't have that business .

Speaker #10: But , you know , in those situations that we that where we've been in incumbent , you know , we just leaned into our value and our relationship .

Speaker #10: And that's typically allowed us to get a fair increase while retaining the business or worst case , we've used it as an opportunity to price out of unprofitable business to achieve better yield results .

Speaker #10: So I don't think it's gotten anything worse in terms of the market . And I do feel like , you know , a lot of there is a lot of noise with our yield metrics just because of account mix .

Speaker #10: And this macro economic impact on existing customers that , you know , they're just shipping less and that that existing customer base is , has historically been priced really well for us .

Speaker #10: And so , you know , there's some headwinds there when that business is down .

Speaker #3: That is all the questions we have . I would like to turn it back over to Amy Mendenhall

Speaker #3: for closing opportunity remarks .

Speaker #4: Thank you to everyone for joining us today. We certainly appreciate your interest in ArcBest.