Q1 2026 Booking Holdings Inc Earnings Call
Speaker #1: That this call may contain forward-looking statements, which are made pursuant to the Safe Harbor provisions of the Privacy Securities Litigation Reform Act of 1995.
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Speaker #1: And now I'd like to introduce booking holdings speakers for this afternoon. Glenn Fogel and Ewout Steenbergen. Please go ahead, gentlemen.
Speaker #2: Good afternoon. And thank you for joining us today. We began 2026 with solid execution across our global business. Our results this quarter reflect the continued momentum of our long-term strategy and progress in advancing our mission to make it easier for everyone to experience the world.
Speaker #2: Before turning to our results, I want to acknowledge the current macro environment, including the impact the Middle East conflict is having on travel, and recognize the resilience of our employees and partners in the region.
Speaker #2: Periods of uncertainty, whether driven by geopolitical developments or economic conditions, are not new to our industry. We have navigated similar moments many times before.
Speaker #2: Including the global shutdown of travel during the COVID period and more recently the Russia-Ukraine war, which began in 2022, and the Israel-Hamas conflict, which began in 2023.
Speaker #2: Each time, while the near-term environment can be difficult to predict, and there are immediate consequences to travel volumes, the fundamental drivers of travel demand the desire to experience the world do not change.
Speaker #2: People have a deep and enduring desire to explore and connect, and that demand has proven resilient over time, generally growing faster than the broader global economy.
Speaker #2: So we remain focused on what we can control delivering strong value reliability and service for both travelers and partners through differentiated innovative solutions. That focus earns trust.
Speaker #2: It's what customers choose us today and why we believe they will continue to choose us tomorrow, next quarter, next year, and over the long term.
Speaker #2: This disciplined approach was one of the drivers of our performance in the first quarter. And it remains the foundation of our long-term strategy. Despite the start of the Middle East conflict at the end of February our teams delivered a quarter with strong execution and solid results.
Speaker #2: We booked 338 million room nights which was in line with our prior expectations and represented 6% year-over-year growth. We estimate that the Middle East conflict impacted our room night and gross bookings growth by approximately 2 percentage points accounting for directly impacted countries in the region as well as bookers whose travel was affected by the conflict.
Glenn Fogel: It's why customers choose us today and why we believe they will continue to choose us tomorrow, next quarter, next year, and over the long term. This disciplined approach was one of the drivers of our performance in Q1, and it remains the foundation of our long-term strategy. Despite the start of the Middle East conflict at the end of February, our teams delivered a quarter with strong execution and solid results. We booked 338 million room nights, which was in line with our prior expectations and represented 6% year-over-year growth. We estimate that the Middle East conflict impacted our room night and gross bookings growth by approximately 2 percentage points, accounting for directly impacted countries in the region, as well as bookers whose travel was affected by the conflict.
Glenn Fogel: It's why customers choose us today and why we believe they will continue to choose us tomorrow, next quarter, next year, and over the long term. This disciplined approach was one of the drivers of our performance in Q1, and it remains the foundation of our long-term strategy. Despite the start of the Middle East conflict at the end of February, our teams delivered a quarter with strong execution and solid results. We booked 338 million room nights, which was in line with our prior expectations and represented 6% year-over-year growth.
Speaker #1: Is what customers choose us today and why we believe they will continue to choose us tomorrow, next quarter, next year, and over the long term.
Speaker #1: This disciplined approach was one of the drivers of our performance in the first quarter, and it remains the foundation of our long-term strategy. Despite the start of the Middle East conflict at the end of February, our teams delivered a quarter with strong execution and solid results.
Speaker #2: Excluding this impact we believe our room nights would have been up by approximately 8%. On a year-over-year basis first quarter gross bookings of 53.8 billion dollars grew 15%.
Speaker #1: We booked 338 million room nights, which was in line with our prior expectations, and represented 6% year-over-year growth. We estimate that the Middle East conflict impacted our room night and gross bookings growth by approximately 2 percentage points, accounting for directly impacted countries in the region as well as bookers whose travel was affected by the conflict.
Speaker #2: Revenue of 5.5 billion dollars grew 16%. And adjusted EBITDA of approximately 1.3 billion dollars increased 19%. Finally, adjusted EPS of a dollar and 14 cents grew 14% year-over-year.
Glenn Fogel: We estimate that the Middle East conflict impacted our room night and gross bookings growth by approximately 2 percentage points, accounting for directly impacted countries in the region, as well as bookers whose travel was affected by the conflict.
Speaker #2: AVAT will provide more details on the impact of the conflict on our financial results as well as specific assumptions and implications for our second quarter and full year outlook.
Speaker #1: Excluding this impact, we believe our room nights would have been up by approximately 8%. On a year-over-year basis, first quarter gross bookings of 53.8 billion grew 15%.
Glenn Fogel: Excluding this impact, we believe our room nights would have been up by approximately 8%. On a year-over-year basis, Q1 gross bookings of $53.8 billion grew 15%. Revenue of $5.5 billion grew 16%. Adjusted EBITDA of approximately $1.3 billion increased 19%. Finally, adjusted EPS of $1.14 grew 14% year-over-year. Ewout Steenbergen will provide more details on the impact of the conflict on our financial results, as well as specific assumptions and implications for our Q2 and full year outlook. While near-term dynamics create some volatility, we view our overall position in the Middle East as a long-term strength and believe we are well-positioned for when normal travel demand resumes. Regardless of the current uncertainty, we remain focused on the long term and the factors within our control to drive value.
Glenn Fogel: Excluding this impact, we believe our room nights would have been up by approximately 8%. On a year-over-year basis, Q1 gross bookings of $53.8 billion grew 15%. Revenue of $5.5 billion grew 16%. Adjusted EBITDA of approximately $1.3 billion increased 19%. Finally, adjusted EPS of $1.14 grew 14% year-over-year. Ewout Steenbergen will provide more details on the impact of the conflict on our financial results, as well as specific assumptions and implications for our Q2 and full year outlook.
Speaker #2: While near-term dynamics create some volatility we view our overall position in the Middle East as a long-term strength and believe we are well positioned for when normal travel demand resumes.
Speaker #1: Revenue of 5.5 billion grew 16%, and adjusted EBITDA of approximately 1.3 billion increased 19%. Finally, adjusted EPS of $1.14 grew 14% year-over-year. AVET will provide more details on the impact of the conflict on our financial results as well as specific assumptions and implications for our second quarter and full-year outlook.
Speaker #2: Regardless of the current uncertainty we remain focused on the long term. And the factors within our control to drive value. This includes expanding our reach in key markets such as the US and Asia, advancing our connected trip vision, and continuing to innovate across our Gen AI capabilities each of which I will speak to shortly.
Speaker #1: create some volatility, we view our overall position in the Middle East as a long-term strength and believe we are well-positioned for when normal travel demand resumes.
Speaker #2: Our confidence in these initiatives and our future growth profile is reflected in a capital allocation strategy that we have employed for well over a decade including the record 3.6 billion dollars in share repurchases we completed in the first quarter.
Glenn Fogel: While near-term dynamics create some volatility, we view our overall position in the Middle East as a long-term strength and believe we are well-positioned for when normal travel demand resumes. Regardless of the current uncertainty, we remain focused on the long term and the factors within our control to drive value.
Speaker #1: uncertainty, we remain focused on the long term and the factors within our control to drive value. This includes expanding our reach in key markets such as the US and Asia, advancing our connected trip vision, and continuing to innovate across our Gen AI capabilities each of which I will speak to shortly.
Speaker #2: Since 2014 we have reduced our share count by over 40% even after accounting for the dilutive impact of stock-based compensation by opportunistically investing in this long-term vision through our share buyback program.
Glenn Fogel: This includes expanding our reach in key markets such as the US and Asia, advancing our Connected Trip vision, and continuing to innovate across our Gen AI capabilities, each of which I will speak to shortly. Our confidence in these initiatives and our future growth profile is reflected in a capital allocation strategy that we've employed for well over a decade, including the record $3.6 billion in share repurchases we completed in the Q1. Since 2014, we have reduced our share count by over 40%, even after accounting for the dilutive impact of stock-based compensation, by opportunistically investing in this long-term vision through our share buyback program. No one is better positioned than we are to understand what our long-term value can and should be relative to market fluctuations on any given day or quarter.
Glenn Fogel: This includes expanding our reach in key markets such as the US and Asia, advancing our Connected Trip vision, and continuing to innovate across our Gen AI capabilities, each of which I will speak to shortly. Our confidence in these initiatives and our future growth profile is reflected in a capital allocation strategy that we've employed for well over a decade, including the record $3.6 billion in share repurchases we completed in the Q1.
Speaker #1: Regardless of the current, while near-term dynamics, no one is better positioned than we are. Understanding what our long-term value can and should be relative to market situations on any given day or quarter.
Speaker #1: confidence in these initiatives and our future growth profile is reflected in a capital allocation strategy that we employ for well over a decade, including the record 3.6 billion in share repurchases we completed in the first quarter.
Speaker #2: No one is better positioned than we are to understand what our long-term value can and should be relative to market fluctuations on any given day or quarter.
Speaker #2: As I just mentioned we have reduced our share count by over 40% in 12 years. Importantly we have done so at the average price per share of $93.
Speaker #1: we have reduced our share count by over 40% even after accounting for the dilutive impact of stock-based compensation by opportunistically investing in this long-term vision through our share buyback program.
Glenn Fogel: Since 2014, we have reduced our share count by over 40%, even after accounting for the dilutive impact of stock-based compensation, by opportunistically investing in this long-term vision through our share buyback program. No one is better positioned than we are to understand what our long-term value can and should be relative to market fluctuations on any given day or quarter.
Speaker #2: Thereby generating significant incremental investment returns for our shareholders by betting on ourselves at the right times. And while always preserving and exercising the flexibility to invest in both the organic and inorganic growth of our business.
Speaker #1: As I just mentioned, we have Since 2014, reduced our share count by over 40% in 12 years. Importantly, we have done so at the average price per share of $93.
Speaker #2: It is a strategy that we are very committed to. The US is an area where we are increasingly seeing our intentional and targeted investments help drive growth.
Glenn Fogel: As I just mentioned, we have reduced our share count by over 40% in 12 years. Importantly, we have done so at the average price per share of $93, thereby generating significant incremental investment returns for our shareholders by betting on ourselves at the right times. While always preserving and exercising the flexibility to invest in both the organic and inorganic growth of our business. It is a strategy that we are very committed to. The US is an area where we are increasingly seeing our intentional and targeted investments help drive growth. While we are a global leader, as we have mentioned in the past, we believe we have room to grow in this market.
Glenn Fogel: As I just mentioned, we have reduced our share count by over 40% in 12 years. Importantly, we have done so at the average price per share of $93, thereby generating significant incremental investment returns for our shareholders by betting on ourselves at the right times. While always preserving and exercising the flexibility to invest in both the organic and inorganic growth of our business. It is a strategy that we are very committed to. The US is an area where we are increasingly seeing our intentional and targeted investments help drive growth. While we are a global leader, as we have mentioned in the past, we believe we have room to grow in this market.
Speaker #2: While we are a global leader as we have mentioned in the past we believe we have room to grow in this market. As a result of our continued disciplined execution I am pleased to report that our US room night growth accelerated for the fourth consecutive quarter to the low teens.
Speaker #1: Thereby generating significant incremental investment returns for our shareholders by betting on ourselves at the right times. And we'll always preserving and exercising the flexibility to invest in both the organic and inorganic growth of our business.
Speaker #1: It is a strategy that we are very committed to. The US is an area where we are increasingly seeing our intentional and targeted investment help drive growth.
Speaker #2: Driven primarily by strong domestic demand. We're also encouraged by the continued momentum of our direct channel in the US which saw double-digit growth at booking.com.
Speaker #1: While we are a global leader, as we have mentioned in the past, we believe we have room to grow in this market. As a result of our continued disciplined execution, I am pleased to report that our U.S. room night growth accelerated for a fourth consecutive quarter to the low teens.
Speaker #2: Building a robust direct mix is not something that happens overnight. Growing our direct mix in the US has been a multi-year effort built on disciplined investments in our product, brand, and supply which we believe is positioning us to drive continued progress over time.
Glenn Fogel: As a result of our continued disciplined execution, I am pleased to report that our US room night growth accelerated for the fourth consecutive quarter to the low teens, driven primarily by strong domestic demand. We're also encouraged by the continued momentum of our direct channel in the US, which saw double-digit growth at Booking.com. Building a robust direct mix is not something that happens overnight. Growing our direct mix in the US has been a multi-year effort built on disciplined investments in our product, brand, and supply, which we believe is positioning us to drive continued progress over time. Furthermore, we saw strength in the US not only in accommodations, but across flights, cars, and packages. This indicates that travelers are increasingly recognizing the full spectrum of our offerings as we continue to build out our Connected Trip vision.
Glenn Fogel: As a result of our continued disciplined execution, I am pleased to report that our US room night growth accelerated for the fourth consecutive quarter to the low teens, driven primarily by strong domestic demand. We're also encouraged by the continued momentum of our direct channel in the US, which saw double-digit growth at Booking.com. Building a robust direct mix is not something that happens overnight. Growing our direct mix in the US has been a multi-year effort built on disciplined investments in our product, brand, and supply, which we believe is positioning us to drive continued progress over time. Furthermore, we saw strength in the US not only in accommodations, but across flights, cars, and packages. This indicates that travelers are increasingly recognizing the full spectrum of our offerings as we continue to build out our Connected Trip vision.
Speaker #1: Driven primarily by strong domestic demand, we're also encouraged by the continued momentum of our direct channel in the US, which saw double-digit growth at booking.com.
Speaker #2: Furthermore we saw strength in the US not only in an accommodations but across flights, cars, and packages this indicates that travelers are increasingly recognizing the full spectrum of our offerings as we continue to build out our connected trip vision.
Speaker #1: Building a robust direct mix is not something that happens overnight. Growing our direct mix in the US has been a multi-year effort built on disciplined investments in our product, brand, and supply, which we believe is positioning us to drive continued progress over time.
Speaker #2: In Asia we continue to see one of the most compelling structural growth opportunities in the global travel industry. During the first quarter the region performed well with room night growth in the high single digits including low double-digit growth for travel within the region.
Speaker #1: Furthermore, we saw strength in the US not only in accommodations but across flights, cars, and packages this indicates that travelers are increasingly recognizing the full spectrum of our offerings as we continue to build out our connected trip vision.
Speaker #2: What differentiates our position in Asia is our ability to operate effectively across a highly diverse and complex set of markets. Asia is not one unified region but a collection of distinct countries and cultures.
Speaker #1: In Asia, we continue to see one of the most compelling structural growth opportunities in the global travel industry. During the first quarter, the region performed well, with room night growth in the high single digits, including low double-digit growth for travel within the region.
Speaker #2: Each with its own consumer behaviors, supply dynamics, and distribution channels. Our approach starts with a global playbook informed by the reach and capabilities of booking.com combined with Agoda's deeply localized expertise across the region.
Glenn Fogel: In Asia, we continue to see one of the most compelling structural growth opportunities in the global travel industry. During Q1, the region performed well with room night growth in the high single digits, including low double-digit growth for travel within the region. What differentiates our position in Asia is our ability to operate effectively across a highly diverse and complex set of markets. Asia is not one unified region, but a collection of distinct countries and cultures, each with its own consumer behaviors, supply dynamics, and distribution channels. Our approach starts with a global playbook informed by the reach and capabilities of Booking.com, combined with Agoda's deeply localized expertise across the region. Building on that foundation, we have been investing in localization at the granular level, adapting our product, payment, and go-to-market strategies to meet the specific needs of each market.
Glenn Fogel: In Asia, we continue to see one of the most compelling structural growth opportunities in the global travel industry. During Q1, the region performed well with room night growth in the high single digits, including low double-digit growth for travel within the region. What differentiates our position in Asia is our ability to operate effectively across a highly diverse and complex set of markets. Asia is not one unified region, but a collection of distinct countries and cultures, each with its own consumer behaviors, supply dynamics, and distribution channels.
Speaker #1: What differentiates our position in Asia is our ability to operate effectively across a highly diverse and complex set of markets. Asia is not one unified region, but a collection of distinct countries and cultures.
Speaker #2: Building on that foundation we have been investing in localization at the granular level adapting our product, payments, and go-to-market strategies to meet the specific needs of each market.
Speaker #1: Each with its own consumer behaviors, supply dynamics, and distribution channels. Our approach starts with a global playbook informed by the region's capabilities of booking.com, combined with Agoda's deeply localized expertise across the region.
Speaker #2: This includes building strong relationships with local supply partners from traditional accommodations like ryokans in Japan to a wide variety of independent properties across markets such as Indonesia, India, and Vietnam.
Speaker #1: Building on that foundation, we have been investing in localization at the granular level, adapting our product, payments, and go-to-market strategies to meet the specific needs of each market.
Glenn Fogel: Our approach starts with a global playbook informed by the reach and capabilities of Booking.com, combined with Agoda's deeply localized expertise across the region. Building on that foundation, we have been investing in localization at the granular level, adapting our product, payment, and go-to-market strategies to meet the specific needs of each market.
Speaker #2: Many of which sit outside major urban centers. At the same time our distribution strategy is designed to meet travelers where they are increasingly spending their time.
Speaker #1: This includes building strong relationships with local supply partners from traditional accommodations like ryokans in Japan to a wide variety of independent properties across markets such as Indonesia, India, and Vietnam.
Speaker #2: In many of these markets that means engaging through social and messaging platforms where we are seeing encouraging traction across channels such as KakaoTalk in Korea, LINE in Thailand and Taiwan, and through WhatsApp in India.
Glenn Fogel: This includes building strong relationships with local supply partners from traditional accommodations like Ryokans in Japan to a wide variety of independent properties across markets such as Indonesia, India, and Vietnam, many of which sit outside major urban centers. At the same time, our distribution strategy is designed to meet travelers where they are increasingly spending their time. In many of these markets, that means engaging through social and messaging platforms where we are seeing encouraging traction across channels such as KakaoTalk in Korea, LINE in Thailand and Taiwan, and through WhatsApp in India. By combining a global playbook with strong local execution, we believe we will continue to be well-positioned for the growth opportunity in Asia over time.
Glenn Fogel: This includes building strong relationships with local supply partners from traditional accommodations like Ryokans in Japan to a wide variety of independent properties across markets such as Indonesia, India, and Vietnam, many of which sit outside major urban centers. At the same time, our distribution strategy is designed to meet travelers where they are increasingly spending their time. In many of these markets, that means engaging through social and messaging platforms where we are seeing encouraging traction across channels such as KakaoTalk in Korea, LINE in Thailand and Taiwan, and through WhatsApp in India. By combining a global playbook with strong local execution, we believe we will continue to be well-positioned for the growth opportunity in Asia over time.
Speaker #1: Many of which sit outside major urban centers. At the same time, our distribution strategy is designed to meet travelers readily increasingly spending their time.
Speaker #2: By combining a global playbook with strong local execution we believe we will continue to be well positioned for the growth opportunity in Asia over time.
Speaker #1: In many of these markets, that means engaging through social and messaging platforms, where we are seeing encouraging traction across channels such as KakaoTalk in Korea, LINE in Thailand and Taiwan, and through WhatsApp in India.
Speaker #2: Now onto the connected trip which is about making travel easier by bringing more of the journey together in a way that provides more value, lowers complexity, and ensures better customer service.
Speaker #1: By combining a global playbook with strong local execution, we believe we will continue to be well-positioned for the growth opportunity in Asia over time.
Speaker #2: We're seeing encouraging progress with more travelers choosing to book multiple parts of their trip with us. In the first quarter connected transactions meaning trips that included bookings across more than one vertical grew in the high teens range and represented a low double-digit percentage of booking.com's total transactions.
Speaker #1: Now, onto the connected trip, which is about making travel easier by bringing more of the journey together in a way that provides more value, lowers complexity, and ensures better customer service.
Speaker #1: We're seeing encouraging progress with more travelers choosing to book multiple parts of their trip with us. In the first quarter, connected transactions meaning trips that included bookings across more than one vertical grew in the high teens range and represented a low double-digit percentage of booking.com's total transactions.
Speaker #2: This growth reinforces our belief that when we reduce friction and provide more value travelers choose to do more of their business with us. Additionally we are able to drive more incremental value for our partners as travelers increasingly engage with multiple verticals across our platform and working with our partners our vision is to provide personalized benefits within the connected trip that provides more value to both the traveler and the partner.
Glenn Fogel: Now onto the Connected Trip, which is about making travel easier by bringing more of the journey together in a way that provides more value, lowers complexity, and ensures better customer service. We're seeing encouraging progress with more travelers choosing to book multiple parts of their trip with us. In Q1, Connected transactions, meaning trips that included bookings across more than one vertical, grew in the high teens range and represented a low double-digit percentage of Booking.com's total transactions. This growth reinforced our belief that when we reduce friction and provide more value, travelers choose to do more of their business with us. Additionally, we're able to drive more incremental value for our partners as travelers increasingly engage with multiple verticals across our platform.
Glenn Fogel: Now onto the Connected Trip, which is about making travel easier by bringing more of the journey together in a way that provides more value, lowers complexity, and ensures better customer service. We're seeing encouraging progress with more travelers choosing to book multiple parts of their trip with us. In Q1, Connected transactions, meaning trips that included bookings across more than one vertical, grew in the high teens range and represented a low double-digit percentage of Booking.com's total transactions. This growth reinforced our belief that when we reduce friction and provide more value, travelers choose to do more of their business with us. Additionally, we're able to drive more incremental value for our partners as travelers increasingly engage with multiple verticals across our platform.
Speaker #1: This growth reinforced our belief that when we reduce friction and provide more value, travelers choose to do more of their business with us. Additionally, we are able to drive more incremental value for our partners as travelers increasingly engage with multiple verticals across our platform. Working with our partners, our vision is to provide personalized benefits within the Connected Trip that provide more value to both the traveler and the partner.
Speaker #2: Our genius loyalty program is a key component of this strategy. Unlike traditional programs genius is built around immediate relevant benefits such as tiered discounts, free breakfast or room upgrades, that apply at the point of booking.
Speaker #2: We continue to see strong engagement from our higher-tier genius members who book in return more frequently than non-genius travelers. Over the last four quarters level two and level three genius members represented over 30% of our active base and accounted for a high 50% share of room nights.
Speaker #1: Our genius loyalty program is a key component of this strategy. Unlike traditional programs, genius is built around immediate, relevant benefits such as tiered discounts, free breakfast, or room upgrades that apply at the point of booking.
Glenn Fogel: Working with our partners, our vision is to provide personalized benefits within the Connected Trip that provides more value to both the traveler and the partner. Our Genius loyalty program is a key component of this strategy. Unlike traditional programs, Genius is built around immediate relevant benefits such as tiered discounts, free breakfast, and room upgrades that apply at the point of booking. We continue to see strong engagement from our higher tier Genius members who book and return more frequently than non-Genius travelers. Over the last 4 quarters, level 2 and level 3 Genius members represented over 30% of our active base and accounted for a high 50% share of room nights, up from the prior year. Given the importance of loyalty and the success of the program to date, we see an opportunity to further strengthen Genius this year.
Glenn Fogel: Working with our partners, our vision is to provide personalized benefits within the Connected Trip that provides more value to both the traveler and the partner. Our Genius loyalty program is a key component of this strategy. Unlike traditional programs, Genius is built around immediate relevant benefits such as tiered discounts, free breakfast, and room upgrades that apply at the point of booking. We continue to see strong engagement from our higher tier Genius members who book and return more frequently than non-Genius travelers. Over the last 4 quarters, level 2 and level 3 Genius members represented over 30% of our active base and accounted for a high 50% share of room nights, up from the prior year. Given the importance of loyalty and the success of the program to date, we see an opportunity to further strengthen Genius this year.
Speaker #1: We continue to see strong engagement from our higher-tier genius members, who book in return more frequently than non-genius travelers. Over the last four quarters, level two and level three genius members represented over 30% of our active base and accounted for a high 50% share of room nights.
Speaker #2: Up from the prior year. Given the importance of loyalty and the success of the program to date we see an opportunity to further strengthen genius this year.
Speaker #2: Let me now turn to Gen AI. Which we continue to believe represents a significant opportunity to enhance both the traveler and partner experience. Our approach remains disciplined and focused on where AI can drive meaningful impact across our product and services improving effectiveness for travelers and partners driving internal efficiencies and working closely with leading external partners to ensure we are well positioned in the event that current usage of frontier LLMs for travel discovery and planning becomes more closely tied to direct immediate booking execution.
Speaker #1: Up from the prior year. Given the importance of loyalty and the success of the program to date, we see an opportunity to further strengthen genius this year.
Speaker #1: Let me now turn to Gen AI, which we continue to believe represents a significant opportunity to enhance both traveler and partner experience. Our approach remains disciplined and focused on where AI can drive meaningful impact across our product and services improving effectiveness for travelers and partners driving internal efficiencies and working closely with leading external partners to ensure we are well-positioned in the event that current usage of frontier LLMs for travel discovery and planning becomes more closely tied to direct immediate booking execution.
Glenn Fogel: Let me now turn to Gen AI, which we continue to believe represents a significant opportunity to enhance both the traveler and partner experience. Our approach remains disciplined and focused on where AI can drive meaningful impact across our products and services, improving effectiveness for travelers and partners, driving internal efficiencies, and working closely with leading external partners to ensure we are well-positioned in the event that current usage of frontier LLMs for travel discovery and planning becomes more closely tied to direct, immediate booking execution. Even more so, I am pleased to highlight some of the current progress we've made on AI initiatives across our brands today. At Priceline, Penny continues to evolve into a more interactive, end-to-end AI-driven journey with increasingly advanced shopping and discovery capabilities. It enables conversational search and brings a multi-product trip together in a single integrated view, including a dynamic travel map.
Glenn Fogel: Let me now turn to Gen AI, which we continue to believe represents a significant opportunity to enhance both the traveler and partner experience. Our approach remains disciplined and focused on where AI can drive meaningful impact across our products and services, improving effectiveness for travelers and partners, driving internal efficiencies, and working closely with leading external partners to ensure we are well-positioned in the event that current usage of frontier LLMs for travel discovery and planning becomes more closely tied to direct, immediate booking execution.
Speaker #2: Even more so I am pleased to highlight some of the current progress we've made on AI initiatives across our brands today. At Priceline Penny continues to evolve into a more interactive end-to-end AI-driven journey with increasingly advanced shopping and discovery capabilities.
Speaker #1: Even more so, I am pleased to highlight some of the current progress we've made on AI initiatives across our brands today. At Priceline, Penny continues to evolve into a more interactive end-to-end AI-driven journey with increasingly advanced shopping and discovery capabilities.
Speaker #2: It enables conversational search and brings a multi-product trip together in a single integrated view including a dynamic travel map. Penny is also becoming more personalized with the ability for travelers to build trips with an understanding of their preferences with recommendations that improve over time.
Speaker #1: It enables conversational search and brings a multi-product trip together in a single integrated view including a dynamic travel map. Penny is also becoming more personalized with the ability for travelers to build trips with an understanding of their preferences with recommendations that improve over time.
Glenn Fogel: Even more so, I am pleased to highlight some of the current progress we've made on AI initiatives across our brands today. At Priceline, Penny continues to evolve into a more interactive, end-to-end AI-driven journey with increasingly advanced shopping and discovery capabilities. It enables conversational search and brings a multi-product trip together in a single integrated view, including a dynamic travel map.
Speaker #2: In very early testing from a small sample set we are seeing a noticeable uplift from users who engage with Penny compared to non-Penny users.
Speaker #2: At booking.com we're introducing additional AI-driven capabilities to support travelers earlier in their journey including enhanced natural language search and more dynamic inspiration-led discovery features.
Speaker #1: In very early testing from a small sample set, we are seeing a noticeable uplift from users who engage with Penny compared to non-Penny users.
Speaker #1: At Booking.com, we're introducing additional AI-driven capabilities to support travelers earlier in their journey including enhanced natural language search and more dynamic inspiration-led discovery features.
Speaker #2: Smart filters have now been rolled out globally in accommodations. And we are beginning to extend and test these capabilities within the cars vertical. A key factor in the booking.com approach is optimizing the user experience through experimentation and data analysis a process that we are known for.
Glenn Fogel: Penny is also becoming more personalized with the ability for travelers to build trips with an understanding of their preferences, with recommendations that improve over time. In very early testing from a small sample set, we are seeing a noticeable uplift from users who engage with Penny compared to non-Penny users. At Booking.com, we are introducing additional AI-driven capabilities to support travelers earlier in their journey, including enhanced natural language search and more dynamic inspiration-led discovery features. Smart filters have now been rolled out globally in accommodations, and we are beginning to extend and test these capabilities within the cars vertical. A key factor in the Booking.com approach is optimizing the user experience through experimentation and data analysis, a process that we are known for. We are doing this now, bringing together these new AI capabilities in the upper funnel and doing so across verticals.
Glenn Fogel: Penny is also becoming more personalized with the ability for travelers to build trips with an understanding of their preferences, with recommendations that improve over time. In very early testing from a small sample set, we are seeing a noticeable uplift from users who engage with Penny compared to non-Penny users. At Booking.com, we are introducing additional AI-driven capabilities to support travelers earlier in their journey, including enhanced natural language search and more dynamic inspiration-led discovery features.
Speaker #1: Smart filters have now been rolled out globally in accommodations and we are beginning to extend and test these capabilities within the cars vertical. A key factor in the Booking.com approach is optimizing the user experience through experimentation and data analysis a process that we are known for.
Speaker #2: We are doing this now bringing together these new AI capabilities in the upper funnel and doing so across verticals. We believe we are making meaningful progress in integrating these elements and we expect to continue building on this foundation over the coming year.
Speaker #1: We are doing this now bringing together these new AI capabilities in the upper funnel and doing so across verticals. We believe we are making meaningful progress in integrating these elements and we expect to continue building on this foundation over the coming year.
Speaker #2: As we advance these capabilities AI is also enabling us to deliver greater value to our partners. By improving personalization and conversion we can help drive incremental demand while also making partner-to-guest communication more efficient and intuitive streamlining booking.com agentic service flows for complaints and cancellation capabilities are improving the post-booking experience reducing customer service contacts and increasing self-service adoption helping partners operate more efficiently.
Glenn Fogel: Smart filters have now been rolled out globally in accommodations, and we are beginning to extend and test these capabilities within the cars vertical. A key factor in the Booking.com approach is optimizing the user experience through experimentation and data analysis, a process that we are known for. We are doing this now, bringing together these new AI capabilities in the upper funnel and doing so across verticals.
Speaker #1: As we advance these capabilities, AI is also enabling us to deliver greater value to our partners. By improving personalization and conversion, we can help drive incremental demand while also making partner-to-guest communication more efficient and intuitive, streamlining operations.
Glenn Fogel: We believe we are making meaningful progress in integrating these elements, and we expect to continue building on this foundation over the coming year. As we advance these capabilities, AI is also enabling us to deliver greater value to our partners. By improving personalization and conversion, we can help drive incremental demand while also making partner-to-guest communication more efficient and intuitive, streamlining operations. For example, at Booking.com, Agentic service flows for complaints and cancellation capabilities are improving the post-booking experience, reducing customer service contacts, and increasing self-service adoption, helping partners operate more efficiently. In OpenTable, we are building on the launch of AI Concierge by expanding it beyond answering diner questions into a broader discovery tool, starting with natural language search.
Glenn Fogel: We believe we are making meaningful progress in integrating these elements, and we expect to continue building on this foundation over the coming year. As we advance these capabilities, AI is also enabling us to deliver greater value to our partners. By improving personalization and conversion, we can help drive incremental demand while also making partner-to-guest communication more efficient and intuitive, streamlining operations. For example, at Booking.com, Agentic service flows for complaints and cancellation capabilities are improving the post-booking experience, reducing customer service contacts, and increasing self-service adoption, helping partners operate more efficiently. In OpenTable, we are building on the launch of AI Concierge by expanding it beyond answering diner questions into a broader discovery tool, starting with natural language search.
Speaker #1: For example, at Booking.com, agentic service flows for complaints and cancellation capabilities are proving the post-booking experience reducing customer service contacts and increasing self-service adoption.
Speaker #2: In OpenTable we are building on the launch of AI concierge by expanding it beyond answering diner questions into a broader discovery tool starting with natural language search.
Speaker #1: Helping partners operate more efficiently. In OpenTable, we are building on the launch of AI Concierge by expanding it beyond answering diner questions into a broader discovery tool, starting with natural language search.
Speaker #2: We're also developing capabilities to better support restaurant partners through more streamlined operations and insights including voice-enabled reservation tools and table turnover data that help bring more offline tables online and support higher utilization and revenue.
Speaker #1: We're also developing restaurant partners through more streamlined operations and actionable, revenue-focused insights, including voice-enabled reservation tools and table turnover data that help bring more offline tables online and support higher utilization and revenue.
Speaker #2: We continue to embed AI across our operations to drive efficiency. From automating customer service interactions and improving self-service rates to enhancing internal workflows that accelerate product development and decision-making.
Speaker #1: We continue to embed AI across our operations to drive efficiency from automating customer service interactions and improving self-service rates to enhancing internal workflows that accelerate product development and decision-making.
Speaker #2: For example in this quarter at Agoda we saw a double-digit year-over-year reduction in customer service costs per booking driven by AI-assisted automation helping us reduce costs and operate more effectively at scale.
Glenn Fogel: We're also developing capabilities to better support restaurant partners through more streamlined operations and actionable revenue-focused insights, including voice-enabled reservation tools and table turnover data that help bring more offline tables online and support higher utilization and revenue. We continue to embed AI across our operations to drive efficiency from automating customer service interactions and improving self-service rates to enhancing internal workflows that accelerate product development and decision-making. For example, in this quarter at Agoda, we saw a double-digit year-over-year reduction in customer service costs per booking, driven by AI-assisted automation, helping us reduce costs and operate more effectively at scale. We continue to believe AI-enabled productivity and efficiencies are an area of notable opportunity. Beyond our internal efforts, we're also partnering with leading AI organizations to remain at the forefront of this rapidly evolving landscape and to expand our sources of demand.
Glenn Fogel: We're also developing capabilities to better support restaurant partners through more streamlined operations and actionable revenue-focused insights, including voice-enabled reservation tools and table turnover data that help bring more offline tables online and support higher utilization and revenue. We continue to embed AI across our operations to drive efficiency from automating customer service interactions and improving self-service rates to enhancing internal workflows that accelerate product development and decision-making.
Speaker #1: For example, in this quarter at Agoda, we saw a double-digit year-over-year reduction in customer service costs per booking, driven by AI-assisted automation helping us reduce costs and operate more effectively at scale.
Speaker #2: We continue to believe AI-enabled productivity and efficiencies are an area of notable opportunity. Beyond our internal efforts we're also partnering with leading AI organizations to remain at the forefront of this rapidly evolving landscape and to expand our sources of demand.
Speaker #1: We continue to believe AI-enabled productivity and efficiencies are an area of notable opportunity. Given our internal efforts, we're also partnering with leading AI organizations to remain at the forefront of this rapidly evolving landscape and to expand our sources of demand.
Glenn Fogel: For example, in this quarter at Agoda, we saw a double-digit year-over-year reduction in customer service costs per booking, driven by AI-assisted automation, helping us reduce costs and operate more effectively at scale. We continue to believe AI-enabled productivity and efficiencies are an area of notable opportunity. Beyond our internal efforts, we're also partnering with leading AI organizations to remain at the forefront of this rapidly evolving landscape and to expand our sources of demand.
Speaker #2: As Gen AI reshapes how travelers discover and plan trips we are focused on meeting them wherever that journey begins. Our relationships with companies such as OpenAI Google Anthropic and Amazon combined with our disciplined approach positions us well to capture these emerging opportunities and drive long-term value for both travelers and partners.
Speaker #1: As Gen AI reshapes how travelers discover and plan trips, we are focused on meeting them wherever that journey begins. Our relationships with companies such as OpenAI, Google, Anthropic, and Amazon, combined with our disciplined approach, position us well to capture these emerging opportunities and drive long-term value for both travelers and partners.
Speaker #2: Last we believe the strength of our brands and the number of travelers who choose to come directly to our platforms will remain an important differentiator as brand increasingly guides where travelers choose to engage.
Speaker #1: Last, we believe the strength of our brands and the number of travelers who choose to come directly to our platforms will remain an important differentiator as brand increasingly guides where travelers choose to engage.
Glenn Fogel: As Gen AI reshapes how travelers discover and plan trips, we are focused on meeting them wherever that journey begins. Our relationships with companies such as OpenAI, Google, Anthropic, and Amazon, combined with our disciplined approach, positions us well to capture these emerging opportunities and drive long-term value for both travelers and partners. We believe the strength of our brands and the number of travelers who choose to come directly to our platforms will remain an important differentiator as brand increasingly guides where travelers choose to engage. Our consistent ability to deliver value underpins this dynamic and will continue to differentiate us over time while also helping ensure our supply partners, especially our small and medium enterprise partners, are discoverable no matter how people begin their travel exploration and planning process.
Glenn Fogel: As Gen AI reshapes how travelers discover and plan trips, we are focused on meeting them wherever that journey begins. Our relationships with companies such as OpenAI, Google, Anthropic, and Amazon, combined with our disciplined approach, positions us well to capture these emerging opportunities and drive long-term value for both travelers and partners. We believe the strength of our brands and the number of travelers who choose to come directly to our platforms will remain an important differentiator as brand increasingly guides where travelers choose to engage. Our consistent ability to deliver value underpins this dynamic and will continue to differentiate us over time while also helping ensure our supply partners, especially our small and medium enterprise partners, are discoverable no matter how people begin their travel exploration and planning process.
Speaker #2: Our consistent ability to deliver value underpins this dynamic. And we'll continue to differentiate us over time while also helping ensure our supply partners especially our small and medium enterprise partners are discoverable no matter how people begin their travel exploration and planning process.
Speaker #1: Our consistent ability to deliver value underpins this dynamic and we'll continue to differentiate us over time while also helping ensure our supply partners especially our small and medium enterprise partners are discoverable no matter how people begin their travel exploration and planning process.
Speaker #2: In closing and taking a broader view we are reminded that over the long term we benefit greatly from our large global travel platform which has notable positions in Europe the world's largest travel market and Asia the world's fastest growing travel market.
Speaker #1: In closing, and taking a broader view, we are reminded that over the long term we benefit greatly from our large global travel platform which has notable positions in Europe, the world's largest travel market, and Asia the world's fastest growing travel market.
Speaker #2: Given this geographic footprint our results naturally reflect the impact of the Middle East conflict. However we believe our diversified global portfolio of leading brands and financial strength positions us well for the medium and long term.
Speaker #1: Given this geographic footprint, our results naturally reflect the impact of the Middle East conflict. However, we believe our diversified global portfolio of leading brands and financial strength positions us well for the medium and long term.
Speaker #2: Looking ahead our focus remains clear. We're advancing the connected trip accelerating innovation through AI and continuing to invest in the areas we believe will drive long-term growth.
Glenn Fogel: In closing, and taking a broader view, we are reminded that over the long term, we benefit greatly from our large global travel platform, which has notable positions in Europe, the world's largest travel market, and Asia, the world's fastest-growing travel market. Given this geographic footprint, our results naturally reflect the impact of the Middle East conflict. However, we believe our diversified global portfolio of leading brands and financial strength positions us well for the medium and long term. Looking ahead, our focus remains clear. We're advancing the Connected Trip, accelerating innovation through AI, and continuing to invest in the areas we believe will drive long-term growth. While we recognize that geopolitical and macroeconomic uncertainty can create near-term volatility, we have seen time and again that the underlying demand for travel does not go away.
Glenn Fogel: In closing, and taking a broader view, we are reminded that over the long term, we benefit greatly from our large global travel platform, which has notable positions in Europe, the world's largest travel market, and Asia, the world's fastest-growing travel market. Given this geographic footprint, our results naturally reflect the impact of the Middle East conflict. However, we believe our diversified global portfolio of leading brands and financial strength positions us well for the medium and long term. Looking ahead, our focus remains clear. We're advancing the Connected Trip, accelerating innovation through AI, and continuing to invest in the areas we believe will drive long-term growth. While we recognize that geopolitical and macroeconomic uncertainty can create near-term volatility, we have seen time and again that the underlying demand for travel does not go away.
Speaker #1: Looking ahead, our focus remains clear: we are advancing the connected trip accelerating innovation through AI and continuing to invest in the areas we believe will drive long-term growth.
Speaker #2: While we recognize that geopolitical and macroeconomic uncertainty can create near-term volatility we have seen time and again that the underlying demand for travel does not go away.
Speaker #1: While we recognize that geopolitical and macroeconomic uncertainty can create near-term volatility, we have seen time and again that the underlying demand for travel does not go away.
Speaker #2: With our global business deep supplier relationships and decades of experiencing leveraging data and technology we believe that we are set up well to navigate these dynamics while continuing to execute our strategy and deliver attractive returns over time.
Speaker #1: With our global business deep supplier relationships and decades of experiencing leveraging data and technology, we believe that we are set up well to navigate these dynamics while continuing to execute our strategy and deliver attractive returns over time.
Speaker #1: With that, I'll turn the call over to Avow to walk through our financial results in more detail.
Speaker #2: With that I'll turn the call over to Ewout to walk through our financial results in more detail. Thank you Glenn and good afternoon everyone.
Speaker #2: Thank you, Glenn, and good afternoon everyone. Before discussing our financial results, I want to acknowledge the ongoing conflict in the Middle East. Our thoughts are with our colleagues, partners, travelers, and all who are affected, and we are hopeful for a swift and peaceful resolution.
Speaker #2: Before discussing our financial results I want to acknowledge the ongoing conflict in the Middle East. Our thoughts are with our colleagues partners travelers and all who are affected.
Glenn Fogel: With our global business, deep supplier relationships, and decades of experience leveraging data and technology, we believe that we are set up well to navigate these dynamics while continuing to execute our strategy and deliver attractive returns over time. With that, I'll turn the call over to Ewout to walk through our financial results in more detail.
Glenn Fogel: With our global business, deep supplier relationships, and decades of experience leveraging data and technology, we believe that we are set up well to navigate these dynamics while continuing to execute our strategy and deliver attractive returns over time. With that, I'll turn the call over to Ewout to walk through our financial results in more detail.
Speaker #2: And we are hopeful for a swift and peaceful resolution. I will now review our results for the first quarter and provide our current thinking for the second quarter and full year.
Speaker #2: I will now review our results for the first quarter and provide our current thinking for the second quarter and full year. All growth rates are on a year-over-year basis and the reconciliation of non-GAAP to GAAP financials can be found in our earnings release.
Speaker #2: All growth rates are on a year-over-year basis and the reconciliation of non-GAAP to GAAP financials can be found in our earnings release. Now let's move to our first quarter results.
Speaker #2: Now let's move to our first quarter results. In the first quarter, our business was impacted by the ongoing situation in the Middle East which led to elevated cancellations and a moderation in new bookings in March.
Speaker #2: In the first quarter our business was impacted by the ongoing situation in the Middle East which led to elevated cancellations and a moderation in new bookings in March.
Ewout Steenbergen: Thank you, Glenn, good afternoon, everyone. Before discussing our financial results, I want to acknowledge the ongoing conflict in the Middle East. Our thoughts are with our colleagues, partners, travelers, and all who are affected, and we are hopeful for a swift and peaceful resolution. I will now review our results for Q1 and provide our current thinking for Q2 and full year. All growth rates are on a year-over-year basis, and the reconciliation of non-GAAP to GAAP financials can be found in our earnings release. Now let's move to our Q1 results. In Q1, our business was impacted by the ongoing situation in the Middle East, which led to elevated cancellations and a moderation in new bookings in March.
Ewout Steenbergen: Thank you, Glenn, good afternoon, everyone. Before discussing our financial results, I want to acknowledge the ongoing conflict in the Middle East. Our thoughts are with our colleagues, partners, travelers, and all who are affected, and we are hopeful for a swift and peaceful resolution. I will now review our results for Q1 and provide our current thinking for Q2 and full year. All growth rates are on a year-over-year basis, and the reconciliation of non-GAAP to GAAP financials can be found in our earnings release. Now let's move to our Q1 results. In Q1, our business was impacted by the ongoing situation in the Middle East, which led to elevated cancellations and a moderation in new bookings in March.
Speaker #2: The impact of the conflict was also felt outside the Middle East region, as we saw changes in broader travel patterns, particularly in transit corridors such as the one between Europe and Asia.
Speaker #2: The impact of the conflict was also felt outside the Middle East region as we saw changes in broader travel patterns particularly in transit corridors such as the one between Europe and Asia.
Speaker #2: We estimate the situation in the Middle East impacted our room-night growth by about 2 percentage points and that the impact on gross bookings was similar to room-night growth with a slightly lower impact on revenue growth and a higher impact on adjusted EBITDA growth.
Speaker #2: We estimate the situation in the Middle East impacted our room-night growth by about two percentage points and that the impact on gross bookings was similar to room-night growth with a slightly lower impact on revenue growth and a higher impact on the adjusted EBITDA growth.
Speaker #2: Next, these impacts our first quarter growth rates would have exceeded the high end of our guidance ranges across all key metrics. Our room-nights in the first quarter grew 6% or about 8% excluding the impact of the situation in the Middle East.
Speaker #2: Excluding these impacts our first quarter growth rates would have exceeded the high end of our guidance ranges across all key metrics. Our room-nights in the first quarter grew six percent or about eight percent excluding the impact of the situation in the Middle East.
Ewout Steenbergen: The impact of the conflict was also felt outside the Middle East region as we saw changes in broader travel patterns, particularly in transit corridors such as the one between Europe and Asia. We estimate the situation in the Middle East impacted our room night growth by about 2 percentage points, and that the impact on gross bookings was similar to room night growth with a slightly lower impact on revenue growth and a higher impact on adjusted EBITDA growth. Excluding these impacts, our Q1 growth rates would have exceeded the high end of our guidance ranges across all key metrics. Our room nights in the Q1 grew 6% or about 8% excluding the impact of the situation in the Middle East. This compares to our room night growth guidance of 5% to 7%.
Ewout Steenbergen: The impact of the conflict was also felt outside the Middle East region as we saw changes in broader travel patterns, particularly in transit corridors such as the one between Europe and Asia. We estimate the situation in the Middle East impacted our room night growth by about 2 percentage points, and that the impact on gross bookings was similar to room night growth with a slightly lower impact on revenue growth and a higher impact on adjusted EBITDA growth. Excluding these impacts, our Q1 growth rates would have exceeded the high end of our guidance ranges across all key metrics. Our room nights in the Q1 grew 6% or about 8% excluding the impact of the situation in the Middle East. This compares to our room night growth guidance of 5% to 7%.
Speaker #2: This compares to our room-night growth guidance of 5% to 7%. Immediately following the onset of the conflict, we saw an increase in cancellation rates and lower travel demand resulting in March room-night growth of 1%.
Speaker #2: This compares to our room-night growth guidance of five to seven percent. Immediately following the onset of the conflict we saw an increase in cancellation rates and lower travel demand resulting in March room-night growth of one percent.
Speaker #2: We estimate that the impact of the conflict on March room-night growth was about 6 percentage points, with about half the impact coming from reduced bookings and the other half coming from increased cancellations, which had historically been the highest in the first month after the start of a conflict.
Speaker #2: We estimate that the impact of the conflict on March room-night growth was about six percentage points with about half the impact coming from reduced bookings and the other half coming from increased cancellations which have historically been the highest in the first month after the start of a conflict.
Speaker #2: While room-night growth was most impacted in the Middle East, we also saw an impact in other regions following the start of the conflict. Looking at our room-night growth by booker region in the first quarter, Europe was up mid-single digits, including the impact from the conflict on bookers traveling to the Middle East and Asia.
Speaker #2: While room-night growth was most impacted in the Middle East we also saw an impact in other regions following the start of the conflict. Looking at our room-night growth by booker region in the first quarter Europe was up mid-single digits including the impact from the conflict on bookers traveling to the Middle East and Asia.
Ewout Steenbergen: Immediately following the onset of the conflict, we saw an increase in cancellation rates and lower travel demand resulting in March room night growth of 1%. We estimate that the impact of the conflict on March room night growth was about six percentage points, with about half the impact coming from reduced bookings and the other half coming from increased cancellations, which have historically been the highest in the first month after the start of a conflict. While room night growth was most impacted in the Middle East, we also saw an impact in other regions following the start of the conflict. Looking at our room night growth by booker region in Q1, Europe was up mid-single digits, including the impact from the conflict on bookers traveling to the Middle East and Asia.
Ewout Steenbergen: Immediately following the onset of the conflict, we saw an increase in cancellation rates and lower travel demand resulting in March room night growth of 1%. We estimate that the impact of the conflict on March room night growth was about six percentage points, with about half the impact coming from reduced bookings and the other half coming from increased cancellations, which have historically been the highest in the first month after the start of a conflict. While room night growth was most impacted in the Middle East, we also saw an impact in other regions following the start of the conflict. Looking at our room night growth by booker region in Q1, Europe was up mid-single digits, including the impact from the conflict on bookers traveling to the Middle East and Asia.
Speaker #2: Within Europe, intra-regional demand from European bookers was up high single digits consistent with the fourth quarter of 2025. Asia was up high single digits included the impact from the conflict on bookers traveling to the Middle East and Europe.
Speaker #2: Within Europe intra-regional demand from European bookers was up high single digits consistent with the fourth quarter of twenty twenty-five. Asia was up high single digits including the impact from the conflict on bookers traveling to the Middle East and Europe.
Speaker #2: Within Asia, intra-regional demand from Asian bookers was up low double digits, similar to the fourth quarter of 2025. Rest of world, which includes the Middle East, was down low single digits.
Speaker #2: demand from Asian bookers was up low double digits similar to the fourth quarter of twenty twenty-five. Rest of world which includes the Middle East was down low single digits.
Speaker #2: Bookers in the Middle East, including Turkey and Egypt, represented approximately 4% of our global room-nights booked in 2025. If we include inbound travel to the Middle East, in addition to the bookers in the region, the Middle East represents approximately 7% of our 2025 global room-nights.
Speaker #2: Bookers in the Middle East including Turkey and Egypt represented approximately four percent of our global room-nights booked in twenty twenty-five. If we include inbound travel to the Middle East in addition to the bookers in the region the Middle East represents approximately seven percent of our twenty twenty-five global room-nights.
Ewout Steenbergen: Within Europe, intra-regional demand from European bookers was up high single digits, consistent with the fourth quarter of 2025. Asia was up high single digits, including the impact from the conflict on bookers traveling to the Middle East and Europe. Within Asia, intra-regional demand from Asian bookers was up low double digits, similar to the fourth quarter of 2025. Rest of world, which includes the Middle East, was down low single digits. Bookers in the Middle East, including Turkey and Egypt, represented approximately 4% of our global room nights booked in 2025. If we include inbound travel to the Middle East, in addition to the bookers in the region, the Middle East represents approximately 7% of our 2025 global room nights. The US accelerated for the fourth consecutive quarter to low teens growth, driven primarily by domestic travel.
Ewout Steenbergen: Within Europe, intra-regional demand from European bookers was up high single digits, consistent with the fourth quarter of 2025. Asia was up high single digits, including the impact from the conflict on bookers traveling to the Middle East and Europe. Within Asia, intra-regional demand from Asian bookers was up low double digits, similar to the fourth quarter of 2025. Rest of world, which includes the Middle East, was down low single digits. Bookers in the Middle East, including Turkey and Egypt, represented approximately 4% of our global room nights booked in 2025. If we include inbound travel to the Middle East, in addition to the bookers in the region, the Middle East represents approximately 7% of our 2025 global room nights. The US accelerated for the fourth consecutive quarter to low teens growth, driven primarily by domestic travel.
Speaker #2: The US accelerated for the fourth consecutive quarter to low-teens growth, driven primarily by domestic travel. We're encouraged by the acceleration we saw in our US directional.
Speaker #2: Our B2C direct mix remained resilient over the past four quarters, holding steady in the mid-60% range and consistent with prior-year levels. We maintained this performance due to continued growth in direct bookers, offset by the impact of the conflict—as the Middle East has traditionally had above-average direct mix—and by continued declines in SEO traffic, which is a small contributor to our overall direct channel.
Speaker #2: The US accelerated for the fourth consecutive quarter to low teens growth driven primarily by domestic travel. We're encouraged by the acceleration we saw in our US direct channel.
Speaker #2: Our B2C direct mix remained resilient over the past four quarters holding steady in the mid-sixty percent range and consistent with prior year levels. We maintained this performance due to continued growth in direct bookers offset by the impact of the conflict as the Middle East has traditionally had above-average direct mix and by continued declines in SEO traffic which is a small contributor to our overall direct channel.
Speaker #2: We continue to see a higher direct booking rate in room-nights received through our mobile apps as well as from travelers in our higher Genius tiers.
Speaker #2: The mobile app mix of our total room-nights was in the high 50% range, and the mix of Booking.com room-nights booked by travelers in the Genius tiers of levels 2 and 3 was in the high 50% range.
Speaker #2: We continue to see a higher direct booking rate in room-nights received through our mobile apps as well as from travelers in our higher Genius tiers.
Ewout Steenbergen: We're encouraged by the acceleration we saw in our US direct channel. Our B2C direct mix remained resilient over the past 4 quarters, holding steady in the mid 60% range and consistent with prior year levels. We maintained this performance due to continued growth in direct bookers, offset by the impact of the conflict as the Middle East has traditionally had above average direct mix and by continued declines in SEO traffic, which is a small contributor to our overall direct channel. We continue to see a higher direct booking rate in room nights received through our mobile apps as well as from travelers in our higher Genius tiers.
Ewout Steenbergen: We're encouraged by the acceleration we saw in our US direct channel. Our B2C direct mix remained resilient over the past 4 quarters, holding steady in the mid 60% range and consistent with prior year levels. We maintained this performance due to continued growth in direct bookers, offset by the impact of the conflict as the Middle East has traditionally had above average direct mix and by continued declines in SEO traffic, which is a small contributor to our overall direct channel. We continue to see a higher direct booking rate in room nights received through our mobile apps as well as from travelers in our higher Genius tiers.
Speaker #2: Both of these were up from the mid-50% range a year ago. Our alternative accommodation room-nights at Booking.com were also impacted by the situation in the Middle East, and growth was about in line with our total room-night growth.
Speaker #2: The mobile app mix of our total room-nights was in the high fifty percent range and the mix of Booking.com room-nights booked by travelers in the Genius tiers of levels two and three was in the high fifty percent range.
Speaker #2: The global mix of alternative accommodation room-nights was about 38% of booking.com's room-nights in the first quarter which was up about 1 percentage point from last year.
Speaker #2: Both of these were up from the mid-fifty percent range a year ago. Our alternative accommodation room-nights at Booking.com were also impacted by the situation in the Middle East and growth was about in line with our total room-night growth.
Speaker #2: We believe that we offer a compelling experience for travelers by seamlessly integrating alternative accommodations independent properties global change and our other travel verticals. Our total merchant gross bookings increased 24% year over year in the first quarter.
Speaker #2: The global mix of alternative accommodation room-nights was about thirty-eight percent of Booking.com's room-nights in the first quarter which was up about one percentage point from last year.
Ewout Steenbergen: The mobile app mix of our total room nights was in the high 50% range, and the mix of Booking.com room nights booked by travelers in the Genius tiers of levels two and three was in the high 50% range. Both of these were up from the mid 50% range a year ago. Our alternative accommodation room nights at Booking.com were also impacted by the situation in the Middle East, and growth was about in line with our total room night growth. The global mix of alternative accommodation room nights was about 38% of Booking.com's room nights in Q1, which was up about 1 percentage point from last year. We believe that we offer a compelling experience for travelers by seamlessly integrating alternative accommodations, independent properties, global chains, and our other travel verticals.
Ewout Steenbergen: The mobile app mix of our total room nights was in the high 50% range, and the mix of Booking.com room nights booked by travelers in the Genius tiers of levels two and three was in the high 50% range. Both of these were up from the mid 50% range a year ago. Our alternative accommodation room nights at Booking.com were also impacted by the situation in the Middle East, and growth was about in line with our total room night growth. The global mix of alternative accommodation room nights was about 38% of Booking.com's room nights in Q1, which was up about 1 percentage point from last year. We believe that we offer a compelling experience for travelers by seamlessly integrating alternative accommodations, independent properties, global chains, and our other travel verticals.
Speaker #2: Merchant gross bookings represented about 72% of total gross bookings and this mix increased 5 percentage points versus last year. Our merchant payments platform is a core enabler of the connected trip vision providing flexibility for both travelers and partners while adding incremental revenue and contribution margin dollars to our business.
Speaker #2: We believe that we offer a compelling experience for travelers by seamlessly integrating alternative accommodations independent properties global change and our other travel verticals. Our total merchant gross bookings increased twenty-four percent year over year in the first quarter.
Speaker #2: Merchant gross bookings represented about seventy-two percent of total gross bookings and this mix increased five percentage points versus last year. Our merchant payments platform is a core enabler of the connected trip vision providing flexibility for both travelers and partners while adding incremental revenue and contribution margin dollars to our business.
Speaker #2: In our other travel verticals, we delivered strong growth despite the impact of the Middle East conflict. During the first quarter, airline tickets increased 28% year over year and attraction tickets increased about 25%.
Speaker #2: Both driven by continued growth at booking.com and Agoda. Connected trip transactions increased a high teens percentage or about three times faster than booking.com's total transaction growth.
Speaker #2: In our other travel verticals we delivered strong growth despite the impact of the Middle East conflict. During the first quarter airline tickets increased twenty-eight percent year over year and attractions tickets increased about twenty-five percent both driven by continued growth at Booking.com and Agoda.
Speaker #2: Our data shows that travelers who book more than one travel vertical with us connect to us more frequently. First quarter total gross bookings increased 15% year over year on a constant currency basis.
Ewout Steenbergen: Our total merchant gross bookings increased 24% year over year in Q1. Merchant gross bookings represented about 72% of total gross bookings, and this mix increased 5 percentage points versus last year. Our merchant payments platform is a core enabler of the Connected Trip vision, providing flexibility for both travelers and partners while adding incremental revenue and contribution margin dollars to our business. In our other travel verticals, we delivered strong growth despite the impact of the Middle East conflict. During Q1, airline tickets increased 28% year over year, and attractions tickets increased about 25%, both driven by continued growth at Booking.com and Agoda. Connected Trip transactions increased a high teens percentage or about 3 times faster than Booking.com's total transaction growth. Our data shows that travelers who book more than one travel vertical with us come back to us more frequently.
Ewout Steenbergen: Our total merchant gross bookings increased 24% year over year in Q1. Merchant gross bookings represented about 72% of total gross bookings, and this mix increased 5 percentage points versus last year. Our merchant payments platform is a core enabler of the Connected Trip vision, providing flexibility for both travelers and partners while adding incremental revenue and contribution margin dollars to our business. In our other travel verticals, we delivered strong growth despite the impact of the Middle East conflict. During Q1, airline tickets increased 28% year over year, and attractions tickets increased about 25%, both driven by continued growth at Booking.com and Agoda. Connected Trip transactions increased a high teens percentage or about 3 times faster than Booking.com's total transaction growth. Our data shows that travelers who book more than one travel vertical with us come back to us more frequently.
Speaker #2: Connected trip transactions increased a high teens percentage or about three times faster than Booking.com's total transaction growth. Our data shows that travelers who book more than one travel vertical with us come back to us more frequently.
Speaker #2: Gross bookings increased about 8%. Benefiting from about 1% higher constant currency ADRs as well as higher bookings growth from flights and other travel verticals.
Speaker #2: The increase in constant currency accommodation ADRs was driven by higher ADRs in Europe and was higher than our expectations to be about in line with the prior year.
Speaker #2: First quarter total gross bookings increased fifteen percent year over year on a constant currency basis gross bookings increased about eight percent benefiting from about one percent higher constant currency ADRs as well as higher bookings growth from flights and other travel verticals.
Speaker #2: First quarter revenue grew 16% year over year, or about 10% on a constant currency basis, benefiting from higher payment revenues. Revenue as a percentage of gross bookings was 10.3%, which was up about 10 basis points versus last year, driven by differences in the estimated impact of the situation in the Middle East on revenue versus gross bookings.
Speaker #2: The increase in constant currency accommodation ADRs was driven by higher ADRs in Europe and was higher than our expectations to be about in line with the prior year.
Speaker #2: Because we recognize revenues at the time of travel, we expect the associated impact on revenue from the conflict will not be fully realized until future quarters.
Speaker #2: First quarter revenue grew sixteen percent year over year or about ten percent on a constant currency basis benefiting from higher payment revenues. Revenue as a percentage of gross bookings was ten point three percent which was up about ten basis points versus last year driven by differences in the estimated impact of the situation in the Middle East on revenue versus gross bookings.
Ewout Steenbergen: Q1 total gross bookings increased 15% year over year. On a constant currency basis, gross bookings increased about 8%, benefiting from about 1% higher constant currency ADRs as well as higher bookings growth from flights and other travel verticals. The increase in constant currency accommodation ADRs was driven by higher ADRs in Europe, was higher than our expectations to be about in line with the prior year. Q1 revenue grew 16% year over year, or about 10% on a constant currency basis, benefiting from higher payment revenues. Revenue as a percentage of gross bookings was 10.3%, which was up about 10 basis points versus last year, driven by differences in the estimated impact of the situation in the Middle East on revenue versus gross bookings.
Ewout Steenbergen: Q1 total gross bookings increased 15% year over year. On a constant currency basis, gross bookings increased about 8%, benefiting from about 1% higher constant currency ADRs as well as higher bookings growth from flights and other travel verticals. The increase in constant currency accommodation ADRs was driven by higher ADRs in Europe, was higher than our expectations to be about in line with the prior year. Q1 revenue grew 16% year over year, or about 10% on a constant currency basis, benefiting from higher payment revenues. Revenue as a percentage of gross bookings was 10.3%, which was up about 10 basis points versus last year, driven by differences in the estimated impact of the situation in the Middle East on revenue versus gross bookings.
Speaker #2: Marketing expense which is a highly variable expense line increased 16% year over year marketing expense as a percentage of gross bookings was 3.8% which was 4 basis points higher year over year driven primarily by the situation in the Middle East as certain bookings sourced through paid channels were subsequently canceled.
Speaker #2: Because we recognize revenues at the time of travel we expect the associated impact on revenue from the conflict will not be fully realized until future quarters.
Speaker #2: We estimate that excluding the impact of the conflict, we would have had marketing leverage year over year helped by improved marketing efficiencies. First quarter adjusted sales and other expenses as a percentage of gross bookings was 1.5% similar to last year despite an increase in merchant mix as higher payment expenses were offset by increased efficiencies in customer service and a 17 million dollar one-time benefit due to the repeal of Canadian digital service taxes in March.
Speaker #2: Marketing expense which is a highly variable expense line increased sixteen percent year over year marketing expense as a percentage of gross bookings was three point eight percent which was four basis points higher year over year driven primarily by the situation in the Middle East as certain bookings sourced through paid channels were subsequently canceled.
Speaker #2: We estimate that excluding the impact of the conflict we would have had marketing leverage year over year helped by improved marketing efficiencies. First quarter adjusted sales and other expenses as a percentage of gross bookings was one and a half percent similar to last year despite an increase in merchant mix as higher payment expenses were offset by increased efficiencies in customer service and a seventeen million dollar one-time benefit due to the repeal of Canadian digital service taxes in March.
Ewout Steenbergen: Because we recognize revenues at the time of travel, we expect the associated impact on revenue from the conflict will not be fully realized until future quarters. Marketing expense, which is a highly variable expense line, increased 16% year over year. Marketing expense as a percentage of gross bookings was 3.8%, which was 4 basis points higher year over year, driven primarily by the situation in the Middle East, as certain bookings sourced through paid channels were subsequently canceled. We estimate that excluding the impact of the conflict, we would have had marketing leverage year over year, helped by improved marketing efficiencies.
Ewout Steenbergen: Because we recognize revenues at the time of travel, we expect the associated impact on revenue from the conflict will not be fully realized until future quarters. Marketing expense, which is a highly variable expense line, increased 16% year over year. Marketing expense as a percentage of gross bookings was 3.8%, which was 4 basis points higher year over year, driven primarily by the situation in the Middle East, as certain bookings sourced through paid channels were subsequently canceled. We estimate that excluding the impact of the conflict, we would have had marketing leverage year over year, helped by improved marketing efficiencies.
Speaker #2: Adjusted fixed operating expenses increased 14% year over year and were a source of leverage as a percentage of revenue. When normalizing for both FX and the 53 million dollars in one-time benefits in the first quarter of 2025, constant currency adjusted fixed expenses grew in the low single digits.
Speaker #2: We remain firmly on track to deliver our previously stated goal of 500 to 550 million dollars of in-year savings from our transformation program for 2026.
Speaker #2: Adjusted fixed operating expenses increased fourteen percent year over year and were a source of leverage as a percentage of revenue. When normalizing for both FX and the fifty-three million dollars in one-time benefits in the first quarter of twenty twenty-five constant currency adjusted fixed expenses grew in the low single digits.
Speaker #2: During the first quarter, we incurred 25 million dollars in transformation costs which were almost entirely excluded from our adjusted results. Adjusted EBITDA of approximately 1.3 billion dollars grew 19% year over year which exceeded the high end of our guidance.
Ewout Steenbergen: Q1 adjusted sales and other expenses as a percentage of gross bookings was 1.5%, similar to last year, despite an increase in merchant mix, as higher payment expenses were offset by increased efficiencies in customer service and a $17 million one-time benefit due to the repeal of Canadian Digital Services Tax in March. Adjusted fixed operating expenses increased 14% year over year and were a source of leverage as a percentage of revenue. When normalizing for both FX and the $53 million in one-time benefits in Q1 2025, constant currency adjusted fixed expenses grew in the low single digits. We remain firmly on track to deliver our previously stated goal of $500 to 550 million of in-year savings from our transformation program for 2026.
Ewout Steenbergen: Q1 adjusted sales and other expenses as a percentage of gross bookings was 1.5%, similar to last year, despite an increase in merchant mix, as higher payment expenses were offset by increased efficiencies in customer service and a $17 million one-time benefit due to the repeal of Canadian Digital Services Tax in March. Adjusted fixed operating expenses increased 14% year over year and were a source of leverage as a percentage of revenue. When normalizing for both FX and the $53 million in one-time benefits in Q1 2025, constant currency adjusted fixed expenses grew in the low single digits. We remain firmly on track to deliver our previously stated goal of $500 to 550 million of in-year savings from our transformation program for 2026.
Speaker #2: We remain firmly on track to deliver our previously stated goal of five hundred to five hundred and fifty million dollars of in-year savings from our transformation program for twenty twenty-six.
Speaker #2: Adjusted EPS of $1.14 per share was up 14% year over year lower than the growth in adjusted EBITDA as a higher tax rate due to discrete items was partially offset by a 4% lower average share count.
Speaker #2: During the first quarter we incurred twenty-five million dollars in transformation costs which were almost entirely excluded from our adjusted results. Adjusted EBITDA of approximately one point three billion dollars grew nineteen percent year over year which exceeded the high end of our guidance.
Speaker #2: This adjusted EPS figure reflects the 25 for one stock split that took effect on April 2nd. Now onto our cash and liquidity position. Our first quarter ending cash and investments balance of 16.5 billion dollars was down versus our fourth quarter ending balance of 17.8 billion dollars.
Speaker #2: Adjusted EPS of one dollar and fourteen cents per share was up fourteen percent year over year lower than the growth in adjusted EBITDA as a higher tax rate due to discrete items was partially offset by a four percent lower average share count.
Speaker #2: This was primarily due to about $4 billion of total capital return, including $3.6 billion of share repurchases, which was the highest amount of quarterly share repurchases in our company's history.
Speaker #2: This adjusted EPS figure reflects the twenty-five for one stock split that took effect on April second. Now onto our cash and liquidity position. Our first quarter ending cash and investments balance of sixteen and a half billion dollars was down versus our fourth quarter ending balance of seventeen point eight billion dollars.
Ewout Steenbergen: During Q1, we incurred $25 million in transformation costs, which were almost entirely excluded from our adjusted results. Adjusted EBITDA of approximately $1.3 billion grew 19% year over year, which exceeded the high end of our guidance. Adjusted EPS of $1.14 per share was up 14% year over year, lower than the growth in Adjusted EBITDA, as a higher tax rate due to discrete items was partially offset by a 4% lower average share count. This Adjusted EPS figure reflects the 25 for 1 stock split that took effect on 2 April. Now on to our cash and liquidity position. Our Q1 ending cash and investments balance of $16.5 billion was down versus our Q4 ending balance of $17.8 billion.
Ewout Steenbergen: During Q1, we incurred $25 million in transformation costs, which were almost entirely excluded from our adjusted results. Adjusted EBITDA of approximately $1.3 billion grew 19% year over year, which exceeded the high end of our guidance. Adjusted EPS of $1.14 per share was up 14% year over year, lower than the growth in Adjusted EBITDA, as a higher tax rate due to discrete items was partially offset by a 4% lower average share count. This Adjusted EPS figure reflects the 25 for 1 stock split that took effect on 2 April. Now on to our cash and liquidity position. Our Q1 ending cash and investments balance of $16.5 billion was down versus our Q4 ending balance of $17.8 billion.
Speaker #2: In a quarterly cash dividend of 343 million dollars. We also repurchased an additional 355 million dollars in shares to satisfy employee withholding tax obligations.
Speaker #2: These uses of cash were offset by about $3.1 billion in free cash flow generated in the quarter, which benefited by about $1.9 billion from changes in working capital, driven primarily by the seasonal increase in our deferred merchant bookings balance.
Speaker #2: This was primarily due to about four billion dollars of total capital return including three point six billion dollars of share repurchases which was the highest amount of quarterly share repurchases in our company's history.
Speaker #2: We have ample liquidity and a strong free cash flow profile, and we plan to continue to return capital to our shareholders, as well as maintain our disciplined focus on optimizing our capital structure.
Speaker #2: And a quarterly cash dividend of three hundred and forty-three million dollars. We also repurchased an additional three hundred and fifty-five million dollars in shares to satisfy employee withholding tax obligations.
Speaker #2: Moving to our thoughts for the second quarter, for our second quarter guidance, we are assuming the direct and indirect impact from the conflict in the Middle East continues to the end of June.
Speaker #2: These uses of cash were offset by about three point one billion dollars in free cash flow generated in the quarter which benefited by about one point nine billion dollars from changes in working capital driven primarily by the seasonal increase in our deferred merchant bookings balance.
Speaker #2: Specifically, our outlook accounts for continued fluctuations in travel demand across Middle Eastern inbound, outbound, and intra-region routes, as well as ongoing disruptions to major transit corridors such as those between Europe and Asia.
Ewout Steenbergen: This was primarily due to about $4 billion of total capital return, including $3.6 billion of share repurchases, which was the highest amount of quarterly share repurchases in our company's history, and a quarterly cash dividend of $343 million. We also repurchased an additional $355 million in shares to satisfy employee withholding tax obligations. These uses of cash were offset by about $3.1 billion in free cash flow generated in the quarter, which benefited by about $1.9 billion from changes in working capital, driven primarily by the seasonal increase in our deferred merchant bookings balance. We have ample liquidity and a strong free cash flow profile, and we plan to continue to return capital to our shareholders, as well as maintain our disciplined focus on optimizing our capital structure.
Ewout Steenbergen: This was primarily due to about $4 billion of total capital return, including $3.6 billion of share repurchases, which was the highest amount of quarterly share repurchases in our company's history, and a quarterly cash dividend of $343 million. We also repurchased an additional $355 million in shares to satisfy employee withholding tax obligations. These uses of cash were offset by about $3.1 billion in free cash flow generated in the quarter, which benefited by about $1.9 billion from changes in working capital, driven primarily by the seasonal increase in our deferred merchant bookings balance. We have ample liquidity and a strong free cash flow profile, and we plan to continue to return capital to our shareholders, as well as maintain our disciplined focus on optimizing our capital structure.
Speaker #2: We have ample liquidity and a strong free cash flow profile and we plan to continue to return capital to our shareholders as well as maintain our disciplined focus on optimizing our capital structure.
Speaker #2: Given the uncertain macro backdrop, we have begun executing targeted cost management actions including strictly managing discretionary spend and recalibrating business as usual hiring. As we pull these levers, we remain focused on protecting our strategic investment spend.
Speaker #2: Moving to our thoughts for the second quarter. For our second quarter guidance we are assuming the direct and indirect impact from the conflict in the Middle East continues through the end of June.
Speaker #2: This disciplined approach ensures we protect our near-term profitability while continuing to fund the long-term innovations that drive our competitive positioning and the long-term value creation of the business.
Speaker #2: Specifically our outlook accounts for continued fluctuations in travel demand across Middle Eastern inbound outbound and infra region routes as well as ongoing disruptions to major transit corridors such as those between Europe and Asia.
Speaker #2: Our guidance for the second quarter assumes recent FX rates for the remainder of the quarter including the EUR/USD exchange rate at 1.16. We estimate changes in FX will positively impact our second quarter reported USD growth rates by about 2% points.
Speaker #2: Given the uncertain macro backdrop we have begun executing targeted cost management actions including strictly managing discretionary spend and recalibrating business as usual hiring. As we pull these levers we remain focused on protecting our strategic investment spend.
Ewout Steenbergen: Moving to our thoughts for Q2. For our Q2 guidance, we are assuming the direct and indirect impact from the conflict in the Middle East continues through the end of June. Specifically, our outlook accounts for continued fluctuations in travel demand across Middle Eastern inbound, outbound, and intra-region routes, as well as ongoing disruptions to major transit corridors, such as those between Europe and Asia. Given the uncertain macro backdrop, we have begun executing targeted cost management actions, including strictly managing discretionary spend and recalibrating business-as-usual hiring. As we pull these levers, we remain focused on protecting our strategic investment spend. This disciplined approach ensures we protect our near-term profitability while continuing to fund the long-term innovations that drive our competitive positioning and the long-term value creation of the business.
Ewout Steenbergen: Moving to our thoughts for Q2. For our Q2 guidance, we are assuming the direct and indirect impact from the conflict in the Middle East continues through the end of June. Specifically, our outlook accounts for continued fluctuations in travel demand across Middle Eastern inbound, outbound, and intra-region routes, as well as ongoing disruptions to major transit corridors, such as those between Europe and Asia. Given the uncertain macro backdrop, we have begun executing targeted cost management actions, including strictly managing discretionary spend and recalibrating business-as-usual hiring. As we pull these levers, we remain focused on protecting our strategic investment spend. This disciplined approach ensures we protect our near-term profitability while continuing to fund the long-term innovations that drive our competitive positioning and the long-term value creation of the business.
Speaker #2: We expect the impact of the situation in the Middle East will be higher in the second quarter than it was in the first quarter as the conflict spans the full quarter though this is partially offset by our expectation that March had the highest concentration of cancellations which drove the first quarter marketing deleverage.
Speaker #2: This disciplined approach ensures we protect our near-term profitability while continuing to fund the long-term innovations that drive our competitive positioning and the long-term value creation of the business.
Speaker #2: We currently expect second quarter room night growth to be between 2 and 4% and for gross bookings revenue and adjusted EBITDA to each grow between 4 and 6%.
Speaker #2: Our guidance for the second quarter assumes recent FX rates for the remainder of the quarter including the Euro US Dollar exchange rate at one point sixteen.
Speaker #2: Turning to the full year 2026, our planning assumption is that the direct and indirect impact from the conflict in the Middle East continues through the end of June, followed by a recovery in bookings in the second half of the year.
Speaker #2: We estimate changes in FX will positively impact our second quarter reported US Dollar growth rates by about two percentage points. We expect the impact of the situation in the Middle East will be higher in the second quarter than it was in the first quarter as the conflict spans the full quarter though this is partially offset by our expectation that March had the highest concentration of cancellations which drove the first quarter marketing deleverage.
Speaker #2: Reflecting these assumptions, the direct and indirect impacts from the situation in the Middle East continues for four months or one-third of the year and this is followed by a recovery period where lowering our guidance ranges at the midpoint.
Speaker #2: The high end of the ranges for gross bookings and adjusted EPS remains in line with our prior expectations. Despite the variability of the current environment, our full year guidance reflects the resilience of our business model.
Ewout Steenbergen: Our guidance for Q2 assumes recent FX rates for the remainder of the quarter, including the euro-US dollar exchange rate at 1.16. We estimate changes in FX will positively impact our Q2 reported US dollar growth rate by about 2 percentage points. We expect the impact of the situation in the Middle East will be higher in Q2 than it was in Q1 as the conflict spans the full quarter. This is partially offset by our expectation that March had the highest concentration of cancellations, which drove the Q1 marketing deleverage. We currently expect Q2 room night growth to be between 2% and 4%, and for gross bookings, revenue, and adjusted EBITDA to each grow between 4% and 6%.
Ewout Steenbergen: Our guidance for Q2 assumes recent FX rates for the remainder of the quarter, including the euro-US dollar exchange rate at 1.16. We estimate changes in FX will positively impact our Q2 reported US dollar growth rate by about 2 percentage points. We expect the impact of the situation in the Middle East will be higher in Q2 than it was in Q1 as the conflict spans the full quarter. This is partially offset by our expectation that March had the highest concentration of cancellations, which drove the Q1 marketing deleverage. We currently expect Q2 room night growth to be between 2% and 4%, and for gross bookings, revenue, and adjusted EBITDA to each grow between 4% and 6%.
Speaker #2: We currently expect second quarter room night growth to be between two and four percent and for gross bookings revenue and adjusted EBITDA to each grow between four and six percent.
Speaker #2: On a reported basis, our expectation for the full year is as follows. Gross bookings to be up high single digits to low double digits.
Speaker #2: Turning to the full year twenty twenty-six our planning assumption is that the direct and indirect impact from the conflict in the Middle East continues through the end of June followed by a recovery in bookings in the second half of the year.
Speaker #2: Revenue to be up high single digits. Adjusted EBITDA to grow slightly faster than revenue and adjusted EBITDA margins to expand between 0 and 25 basis points year over year.
Speaker #2: Reflecting the assumption that the direct and indirect impacts from the situation in the Middle East continues for four months or one third of the year and this is followed by a recovery period where lowering our guidance ranges at the midpoint.
Speaker #2: Adjusted EPS to be up low to mid-teens. To support these targets, we aim to grow revenue faster than both marketing and adjusted fixed operating expenses while maintaining sales and other expenses as a flat percentage of gross bookings year over year.
Speaker #2: The high end of the ranges for gross bookings and adjusted EPS remains in line with our prior expectations. Despite the variability of the current environment our full year guidance reflects the resilience of our business model.
Ewout Steenbergen: Turning to the full year 2026, our planning assumption is that the direct and indirect impact from the conflict in the Middle East continues through the end of June, followed by a recovery in bookings in the H2 of the year. Reflecting the assumption that the direct and indirect impacts from the situation in the Middle East continues for 4 months or one-third of the year, and this is followed by a recovery period. We're lowering our guidance ranges at the midpoint. The high end of the ranges for gross bookings and adjusted EPS remains in line with our prior expectations. Despite the variability of the current environment, our full year guidance reflects the resilience of our business model. On a reported basis, our expectation for the full year is as follows: gross bookings to be up high single digits to low double digits.
Ewout Steenbergen: Turning to the full year 2026, our planning assumption is that the direct and indirect impact from the conflict in the Middle East continues through the end of June, followed by a recovery in bookings in the H2 of the year. Reflecting the assumption that the direct and indirect impacts from the situation in the Middle East continues for 4 months or one-third of the year, and this is followed by a recovery period. We're lowering our guidance ranges at the midpoint. The high end of the ranges for gross bookings and adjusted EPS remains in line with our prior expectations. Despite the variability of the current environment, our full year guidance reflects the resilience of our business model. On a reported basis, our expectation for the full year is as follows: gross bookings to be up high single digits to low double digits.
Speaker #2: Assuming recent FX rates remain steady for the remainder of the year, we estimate changes in FX will positively impact these full year reported growth rates by about 2 percentage points for gross bookings.
Speaker #2: On a reported basis our expectation for the full year is as follows. Gross bookings to be up high single digits to low double digits.
Speaker #2: About 1.5 percentage points for revenue and by about 1 percentage point for adjusted EBITDA and adjusted EPS. We are mindful that the sustained disruption could introduce broader inflationary pressures including fluctuations in jet fuel prices, airline capacity reductions, as well as weigh on traveler sentiment more broadly.
Speaker #2: Revenue to be up high single digits. Adjusted EBITDA to grow slightly faster than revenue and adjusted EBITDA margins to expand between zero and twenty-five basis points year over year.
Speaker #2: Adjusted EPS to be up low to mid-teens. To support these targets we aim to grow revenue faster than both marketing and adjusted fixed operating expenses while maintaining sales and other expenses as a flat percentage of gross bookings year over year.
Speaker #2: These dynamics can create headwinds across the travel value chain and we are monitoring them closely. However, since these extended impacts on the broader economy are harder to estimate, we have not included them in our guidance assumptions.
Speaker #2: Assuming recent FX rates remain steady for the remainder of the year we estimate changes in FX will positively impact these full year reported growth rates by about two percentage points for gross bookings.
Speaker #2: Our second quarter and full year guidance are based on estimates and the information available to us at this time in an unusually unpredictable environment.
Ewout Steenbergen: Revenue to be up high single digits. Adjusted EBITDA to grow slightly faster than revenue and adjusted EBITDA margins to expand between 0 and 25 basis points year-over-year. Adjusted EPS to be up low to mid-teens. To support these targets, we aim to grow revenue faster than both marketing and adjusted fixed operating expenses while maintaining sales and other expenses as a flat percentage of gross bookings year-over-year. Assuming recent FX rates remain steady for the remainder of the year, we estimate changes in FX will positively impact these full year reported growth rates by about 2 percentage points for gross bookings, about 1.5 percentage points for revenue, and by about 1 percentage point for adjusted EBITDA and adjusted EPS.
Ewout Steenbergen: Revenue to be up high single digits. Adjusted EBITDA to grow slightly faster than revenue and adjusted EBITDA margins to expand between 0 and 25 basis points year-over-year. Adjusted EPS to be up low to mid-teens. To support these targets, we aim to grow revenue faster than both marketing and adjusted fixed operating expenses while maintaining sales and other expenses as a flat percentage of gross bookings year-over-year. Assuming recent FX rates remain steady for the remainder of the year, we estimate changes in FX will positively impact these full year reported growth rates by about 2 percentage points for gross bookings, about 1.5 percentage points for revenue, and by about 1 percentage point for adjusted EBITDA and adjusted EPS.
Speaker #2: In conclusion, we continue to demonstrate solid performance despite a dynamic geopolitical environment. We remain focused on what we can control and are managing the current situation with rigorous financial discipline.
Speaker #2: About one and a half percentage points for revenue and by about one percentage point for adjusted EBITDA and adjusted EPS. We are mindful that the sustained disruption could introduce broader inflationary pressures including fluctuations in jet fuel prices airline capacity reductions as well as way on traveler sentiment more broadly.
Speaker #2: And we continue to make strategic investments and technological progress to build a more frictionless and integrated offering for our travelers and partners, particularly by leveraging the potential of generative AI and enabled capabilities.
Speaker #2: These dynamics can create headwinds across the travel value chain and we are monitoring them closely. However since these extended impacts on the broader economy are harder to estimate we have not included them in our guidance assumptions.
Speaker #2: While our 2026 outlook is impacted by the situation in the Middle East, we remain firmly committed to our long-term constant current growth ambition of at least 8% gross bookings growth, 8% revenue growth, and 15% adjusted EPS growth for future years.
Speaker #2: Our second quarter and full year guidance are based on estimates and the information available to us at this time in an unusually unpredictable environment.
Speaker #2: Thank you to my colleagues across the world for their dedication and hard work. With that, we'll now take your questions operator. Will you please open the lines?
Ewout Steenbergen: We are mindful that a sustained disruption could introduce broader inflationary pressures, including fluctuations in jet fuel prices, airline capacity reductions, as well as weigh on traveler sentiments more broadly. These dynamics can create headwinds across the travel value chain, and we are monitoring them closely. However, since these extended impacts on the broader economy are harder to estimate, we have not included them in our guidance assumptions. Our Q2 and full-year guidance are based on estimates and the information available to us at this time in an unusually unpredictable environment. In conclusion, we continue to demonstrate solid performance despite a dynamic geopolitical environment. We remain focused on what we can control and are managing the current situation with rigorous financial discipline.
Ewout Steenbergen: We are mindful that a sustained disruption could introduce broader inflationary pressures, including fluctuations in jet fuel prices, airline capacity reductions, as well as weigh on traveler sentiments more broadly. These dynamics can create headwinds across the travel value chain, and we are monitoring them closely. However, since these extended impacts on the broader economy are harder to estimate, we have not included them in our guidance assumptions. Our Q2 and full-year guidance are based on estimates and the information available to us at this time in an unusually unpredictable environment. In conclusion, we continue to demonstrate solid performance despite a dynamic geopolitical environment. We remain focused on what we can control and are managing the current situation with rigorous financial discipline.
Speaker #2: In conclusion we continue to demonstrate solid performance despite a dynamic geopolitical environment. We remain focused on what we can control and are managing the current situation with rigorous financial discipline.
Speaker #2: At this time, if you would like to ask a question, please press star. Then the number one on your telephone keypad. If you would like to withdraw your question, press star one again.
Speaker #2: Thank you. And your first question comes from the line of Kevin Koppelman with TD Cowen. Please go ahead. Thanks so much. So I wanted to ask about the Middle East situation.
Speaker #2: And we continue to make strategic investments and technological progress to build a more frictionless and integrated offering for our travelers and partners particularly by leveraging the potential of generative AI-enabled capabilities.
Speaker #2: First, could you just clarify for the second quarter how large you expect the impacts to be there, kind of on a like-for-like versus that 200 basis points you saw in the first quarter?
Speaker #2: While our twenty twenty-six outlook is impacted by the situation in the Middle East we remain firmly committed to our long-term constant currency growth ambition of at least eight percent gross bookings growth.
Speaker #2: And then, could you give more color into what you're seeing with those impacts? Are you seeing any cautiousness from your consumers outside of the region, or is it more the actual disruptive effects like you talked about with the flight corridors and cancellations?
Speaker #2: Eight percent revenue growth and fifteen percent adjusted EPS growth for future years. Thank you to my colleagues across the world for their dedication and hard work.
Ewout Steenbergen: We continue to make strategic investments and technological progress to build a more frictionless and integrated offering for our travelers and partners, particularly by leveraging the potential of generative AI-enabled capabilities. While our 2026 outlook is impacted by the situation in the Middle East, we remain firmly committed to our long-term constant currency growth ambition of at least 8% gross bookings growth, 8% revenue growth, and 15% adjusted EPS growth for future years. Thank you to my colleagues across the world for their dedication and hard work. With that, we'll now take your questions. Operator, will you please open the lines?
Ewout Steenbergen: We continue to make strategic investments and technological progress to build a more frictionless and integrated offering for our travelers and partners, particularly by leveraging the potential of generative AI-enabled capabilities. While our 2026 outlook is impacted by the situation in the Middle East, we remain firmly committed to our long-term constant currency growth ambition of at least 8% gross bookings growth, 8% revenue growth, and 15% adjusted EPS growth for future years. Thank you to my colleagues across the world for their dedication and hard work. With that, we'll now take your questions. Operator, will you please open the lines?
Speaker #2: Thanks. Yes, sure, Kevin. This is about let me give you a little bit more color on those aspects, what we are seeing in the Middle East, and what we have assumed for the second quarter.
Speaker #2: With that we'll now take your questions Operator will you please open the lines. At this time if you would like to ask a question please press star then the number one on your telephone keypad.
Speaker #2: So in terms of the headwind from a numbers perspective, approximately three points of headwind in the second quarter. So if you look at our, for example, our room nights from 2 to 4 percent on the normalized basis, you have to put three points on top of that to look at what we would expect without the impact of the Middle East.
Speaker #2: If you would like to withdraw your question press star one again. Thank you. End your first question comes from the line of Kevin Kopelman with TD Cowan.
Speaker #2: Please go ahead.
Speaker #3: Thanks so much so I wanted to ask about the the Middle East situation. First could you just clarify for the second quarter how large you expect the impact to be there kind of on a like for like versus that two hundred basis points you saw in the first quarter.
Speaker #2: Specifically, what we have assumed in that number is the following: the impact of Middle East inbound, outbound, and intra-regional travel; the corridors between Europe and Asia, and vice versa; and also that ADRs will be slightly down as a consequence of the situation in the Middle East.
Speaker #3: And then could you give more color into what you're seeing with those impacts? Are you are you seeing any cautiousness from your consumers outside of the region or is it more the actual disruptive effects like you talked about with the with the flight corridors and and cancellations?
Operator: At this time, if you would like to ask a question, please press star then the number one on your telephone keypad. If you would like to withdraw your question, press star one again. Thank you. Your first question comes from the line of Kevin Kopelman with TD Cowen. Please go ahead.
Operator: At this time, if you would like to ask a question, please press star then the number one on your telephone keypad. If you would like to withdraw your question, press star one again. Thank you. Your first question comes from the line of Kevin Kopelman with TD Cowen. Please go ahead.
Speaker #2: And we have assumed that the situation will continue from a direct and indirect impact perspective for three months. So for the full second quarter.
Speaker #2: Of course, no one can exactly say how long it will last. Someone may have a different assumption, shorter or longer. Anyone can put whatever you want in your model.
Speaker #3: Thanks.
Speaker #4: Yes sure Kevin this is Ewout. Let me give you a little bit more color on those aspects what we are seeing in the Middle East and what we have assumed for the second quarter.
Kevin Kopelman: Thanks so much. I wanted to ask about the Middle East situation. First, could you just clarify for Q2, how large you expect the impact to be there kind of on a like for like versus that 200 basis points you saw in Q1? Could you give more color into what you're seeing with those impacts? Are you seeing any cautiousness from your consumers outside of the region? Or is it more the actual disruptive effects, like you talked about with the flight corridors and cancellations? Thanks.
Kevin Kopelman: Thanks so much. I wanted to ask about the Middle East situation. First, could you just clarify for Q2, how large you expect the impact to be there kind of on a like for like versus that 200 basis points you saw in Q1? Could you give more color into what you're seeing with those impacts? Are you seeing any cautiousness from your consumers outside of the region? Or is it more the actual disruptive effects, like you talked about with the flight corridors and cancellations? Thanks.
Speaker #2: But this is what we have assumed in terms of this guidance—that we see the impact for the full second quarter, and then assume some kind of a recovery in the second half of this year.
Speaker #4: So in terms of the headwind from a numbers perspective approximately three points of headwind in the second quarter. So if you look at our for example our room nights from two to four percent on the normalized basis you have to put three points on top of that to look at what we would expect without the impact of the Middle East.
Speaker #2: I would like also to point out to the full year guidance because despite, I think, this impact in the second quarter, it's important to highlight that actually I would say our full year guidance remains still solid.
Speaker #2: And if you look at gross bookings and EPS, we're still actually from a range perspective at a high end still at the level of the original guidance for 2026.
Speaker #4: Specifically what we have in s assumed in that number is the following. Impact of Middle East inbound outbound intra-regional travel the corridors between Europe and Asia and vice versa and also that ADRs will be slightly down as a consequence of the situation in the Middle East.
Speaker #2: Thanks for that, Evan. Yeah, go ahead. Thanks. I was just going to follow up on that cautiousness question. You got, Kevin, first. Oh, thanks, Glenn.
Ewout Steenbergen: Yes, sure, Kevin. This is Ewout. Let me give you a little bit more color on those aspects, what we are seeing in the Middle East and what we have assumed for Q2. In terms of the headwind from a numbers perspective, approximately 3 points of headwind in Q2. If you look at our, for example, our room nights from 2% to 4% on a normalized basis, you have to put 3 points on top of that to look at what you would expect without the impact of the Middle East. Specifically, what we have assumed in that number is the following: impact of Middle East inbound, outbound, intra-regional travel, the corridors between Europe and Asia and vice versa, and also that ADRs will be slightly down as a consequence of the situation in the Middle East.
Ewout Steenbergen: Yes, sure, Kevin. This is Ewout. Let me give you a little bit more color on those aspects, what we are seeing in the Middle East and what we have assumed for Q2. In terms of the headwind from a numbers perspective, approximately 3 points of headwind in Q2. If you look at our, for example, our room nights from 2% to 4% on a normalized basis, you have to put 3 points on top of that to look at what you would expect without the impact of the Middle East. Specifically, what we have assumed in that number is the following: impact of Middle East inbound, outbound, intra-regional travel, the corridors between Europe and Asia and vice versa, and also that ADRs will be slightly down as a consequence of the situation in the Middle East.
Speaker #2: I was just going to follow up on the cautiousness. If you're seeing any broader kind of cautious behavior among your consumers outside of the region.
Speaker #4: And we have assumed that the situation will continue from a direct and indirect impact perspective for three months. So for the full second quarter.
Speaker #2: I would like to actually—if it's very nicely, Kevin—into what I was going to say. Here's the thing: the team has done an incredibly great job of trying to come up with our best estimates of the future.
Speaker #4: Of course no one can exactly say how long it will last someone may have a different assumption shorter or longer anyone can put whatever you want in your model but this is what we have assumed in terms of this guidance that we see the impact for the full second quarter and then assume some kind of a recovery in the second half of this year.
Speaker #2: And they've just said it, though, you can have a different view. Many people do, I'm sure. The thing we absolutely are very certain of is this will end.
Speaker #2: We don't know when, but it will. We do not travel will normalize. Now, how quickly? That also, an unknown thing. But we've seen a lot of these crises before.
Speaker #4: I would like also to point out to the full year guidance because despite I think this impact in the second quarter it's important to highlight that actually I would say our full year guidance remains still solid.
Speaker #2: And I've been here since all the way back since 9/11 when US travel shut down. I was here for the financial crisis. When travel was greatly impacted, it was the whole economy's work.
Ewout Steenbergen: We have assumed that this situation will continue from a direct and indirect impact perspective for 3 months, for the full Q2. Of course, no one can exactly say how long it will last. Someone may have a different assumption, shorter or longer. Anyone can put whatever you want in your model, but this is what we have assumed in terms of this guidance, that we see the impact for the full Q2, and then assume some kind of a recovery in the H2 of this year. I would like also to point out to the full-year guidance, because despite, I think, this impact in the Q2, it's important to highlight that actually, I would say our full-year guidance remains still solid.
Ewout Steenbergen: We have assumed that this situation will continue from a direct and indirect impact perspective for 3 months, for the full Q2. Of course, no one can exactly say how long it will last. Someone may have a different assumption, shorter or longer. Anyone can put whatever you want in your model, but this is what we have assumed in terms of this guidance, that we see the impact for the full Q2, and then assume some kind of a recovery in the H2 of this year. I would like also to point out to the full-year guidance, because despite, I think, this impact in the Q2, it's important to highlight that actually, I would say our full-year guidance remains still solid.
Speaker #4: And if you look at gross bookings and EPS we're still actually from a range perspective at the high end still at the level of the original guidance for twenty twenty-six.
Speaker #2: Now, I was here when we had short-term things like the volcano in Iceland shut down European travel for two weeks. And I was here for the pandemic, the worst travel event since World War II.
Speaker #3: thanks for that Ewout and.
Speaker #4: Let's talk a little bit.
Speaker #2: And of course, we were deeply impacted when Russia invaded Ukraine. We had a big, big business in Russia. And it impacted the rest of Eastern Europe.
Speaker #3: Yeah.
Speaker #4: Yeah go ahead thanks.
Speaker #3: Go ahead.
Speaker #4: I was just gonna follow up on that cautiousness question.
Speaker #2: And of course, when the Israel-Hamas event happened, that also impacted tremendously. So we had been around this type of crisis before. And I just want to thank our team for how incredibly well they work with our partners and our customers.
Speaker #3: you go ahead Kevin first.
Speaker #4: Oh thanks Glenn. I was just gonna follow up on the the cautiousness. If you were kind of cautiousness behavior among your consumers outside of the region.
Speaker #2: Anybody who's been in Dubai at 2:00 in the morning at the airport knows the huge numbers that are flowing through there. That's a big credit point for many of the actual Middle Eastern airports or big transit points.
Speaker #3: well actually it fits very nicely Kevin into what I was gonna say. here's the thing. The the team has done an incredible great job of trying to come up with our best estimates of the future.
Ewout Steenbergen: If you look at gross bookings and EPS, we are still actually from a range perspective at the high end, still at the level of the original guidance for 2026.
Ewout Steenbergen: If you look at gross bookings and EPS, we are still actually from a range perspective at the high end, still at the level of the original guidance for 2026.
Speaker #2: Those people out of place, and what we did to get that, help people be put in the right place, a place to stay, getting them where they need to go, it was incredible.
Speaker #3: And and Ewout just said it though you can have a different view. Many people do I'm sure. W the thing we absolutely are very certain of is this will end.
Glenn Fogel: And-
Glenn Fogel: And-
Glenn Fogel: Thanks for that, Evan.
Glenn Fogel: Thanks for that, Ewout.
Glenn Fogel: Kevin, if I could talk to you a little bit.
Glenn Fogel: Kevin, if I could talk to you a little bit.
Glenn Fogel: Yeah. Yeah, go ahead. Thanks.
Kevin Kopelman: Yeah. Yeah, go ahead. Thanks.
Speaker #2: So a big thank you to them. Now, your question is, what's the sentiment now? Of course, it depends on where you are. The sentiment for a Saudi trip person is thinking about traveling or a person thinking about going to Saudi is quite different than a person in New York who's thinking about taking the kid down to Disneyland.
Glenn Fogel: Go ahead, Kevin. Go ahead.
Glenn Fogel: Go ahead, Kevin. Go ahead.
Kevin Kopelman: I was just gonna follow up on that cautiousness question.
Kevin Kopelman: I was just gonna follow up on that cautiousness question.
Speaker #3: We don't know when but it will. We do know travel will normalize. Now how quickly that also an unknown thing. But we've seen a lot of these crises before.
Glenn Fogel: You got Kevin first.
Glenn Fogel: You got Kevin first.
Kevin Kopelman: Thanks, Glenn. I was just gonna follow up on the cautiousness, if you were seeing any broader kind of cautiousness behavior among your consumers outside of the region?
Kevin Kopelman: Thanks, Glenn. I was just gonna follow up on the cautiousness, if you were seeing any broader kind of cautiousness behavior among your consumers outside of the region?
Speaker #2: Very different. We don't know how it's going to end. We don't know when it's going to end. But we do know it will end.
Speaker #3: And I've been here since all the way back since nine eleven when US travel shut down. I was here for the financial crisis when travel was greatly impacted.
Speaker #2: And I think we all can pick our own guesses of what we think it'll be. I wouldn't give anything more detailed than that. Thanks, Glenn.
Glenn Fogel: Well, that actually fits very nicely, Kevin, into what I was gonna say. Here's the thing. The team has done an incredible, great job of trying to come up with our best estimates of the future. Ewout Steenbergen just said it though, you can have a different view. Many people do, I'm sure. The thing we absolutely are very certain of is this will end. We don't know when, but it will. We do know travel will normalize. Now, how quickly? That also an unknown thing. We've seen a lot of these crises before, and I've been here since all the way back since 9/11 when US travel shut down. I was here for the financial crisis when travel was greatly impacted, as all economies were.
Glenn Fogel: Well, that actually fits very nicely, Kevin, into what I was gonna say. Here's the thing. The team has done an incredible, great job of trying to come up with our best estimates of the future. Ewout Steenbergen just said it though, you can have a different view. Many people do, I'm sure. The thing we absolutely are very certain of is this will end. We don't know when, but it will. We do know travel will normalize. Now, how quickly? That also an unknown thing. We've seen a lot of these crises before, and I've been here since all the way back since 9/11 when US travel shut down. I was here for the financial crisis when travel was greatly impacted, as all economies were.
Speaker #3: It was all economies were. Now I was here when we had short-term things like the volcano Iceland shut down European travel for two weeks.
Speaker #2: Thanks, Evan. Next question comes from the line of Justin Post, Bank of America. Please go ahead. Great. Thank you. I'll ask on Agentech. It seemed like some of the big AI companies are kind of moving away from transactions and even moving traffic to apps or more focus on advertising.
Speaker #3: And I was here for the pandemic worst travel event since World War Two. And of course we were deeply impacted when Russia invaded Ukraine.
Speaker #3: We had a big big business in Russia and it impacted the rest of Eastern Europe. And of course when the Israel Hamas event happened that also impacted tremendously.
Speaker #2: So just how do you think your position competitively in these AI engines? And are you encouraged or concerned about the change they're making? Thank you.
Speaker #3: So we have been around this type of crisis before. And I just wanna thank our team for incredible how incredibly well they worked with our partners and our customers.
Speaker #2: We are incredibly excited about the position. Amy recalls our last call where I mentioned the possibility or believe that some of these players would go towards a performance marketing platform that we thought would be very advantageous to us given the experiences we've been able to deal al with at Google and how well that has helped create our company to where we are now is that we believe a good thing.
Speaker #3: Anybody who's been in Dubai at two in the morning at that airport knows the huge numbers that are flowing through there. That's a big transit point or many of the actual Middle Eastern airports are big transit points.
Glenn Fogel: I was here when we had short-term things like the volcano in Iceland shut down European travel for two weeks. I was here for the pandemic, worst travel event since World War II. Of course, we were deeply impacted when Russia invaded Ukraine. We had a big, big business in Russia, and it impacted the rest of Eastern Europe. Of course, when the Israel-Hamas event happened, that also impacted tremendously. We have been around this type of crisis before, and I just wanna thank our team for how incredibly well they work with our partners and our customers. Anybody who's been in Dubai at 2 in the morning at that airport knows the huge numbers that are flowing through there. That's a big transit point, or many of the actual Middle Eastern airports are big transit points.
Glenn Fogel: I was here when we had short-term things like the volcano in Iceland shut down European travel for two weeks. I was here for the pandemic, worst travel event since World War II. Of course, we were deeply impacted when Russia invaded Ukraine. We had a big, big business in Russia, and it impacted the rest of Eastern Europe. Of course, when the Israel-Hamas event happened, that also impacted tremendously. We have been around this type of crisis before, and I just wanna thank our team for how incredibly well they work with our partners and our customers. Anybody who's been in Dubai at 2 in the morning at that airport knows the huge numbers that are flowing through there. That's a big transit point, or many of the actual Middle Eastern airports are big transit points.
Speaker #3: Those people out of place and what we did to get the help people be put in the right place a place to stay getting them where they needed to do it was incredible.
Speaker #2: But it's not just the ones who are going to that kind of a platform. It's all the elements of AI that we believe are really helping us and really setting us right for the future.
Speaker #3: So a big thank you to them. Now your question is what's the sentiment now? Well of course it depends on where you are. Sentiment for a Saudi tra a person's thinking about traveling or a person thinking about going to Saudi is quite different than the person in New York who's thinking about taking the kid down to Disneyland.
Speaker #2: And we talked about this before about how the first thing, of course, is how do we improve our own offerings to our customers using AI, using proprietary data, how increasing diversion using that.
Speaker #3: Very very different. We don't know how it's gonna end. We don't know when it's gonna end. But we do know it will end. And I think we all can pick our own guesses at what we think it'll be.
Speaker #2: And our scale really helps us in this area. And it helps us do that personalization as we build out the connected trip. And using AI is going to make that even better.
Speaker #3: And I I I wouldn't give anything more detailed than that.
Speaker #2: Making the place for people where they should go to us for travel. Now, absolutely, some people are going to go to a large language model first.
Glenn Fogel: Those people out of place and what we did to get help people be put in the right place, a place to stay, getting them where they needed to go, it was incredible. A big thank you to them. Now, your question is, what's the sentiment now? Well, of course, it depends on where you are. Sentiment for a Saudi person who's thinking about traveling or a person thinking about going to Saudi is quite different than the person in New York who's thinking about taking the kid down to Disneyland. Very different. We don't know how it's gonna end. We don't know when it's gonna end, but we do know it will end, and I think we all can take our own guesses at what we think it'll be. I wouldn't give anything more detail than that.
Glenn Fogel: Those people out of place and what we did to get help people be put in the right place, a place to stay, getting them where they needed to go, it was incredible. A big thank you to them. Now, your question is, what's the sentiment now? Well, of course, it depends on where you are. Sentiment for a Saudi person who's thinking about traveling or a person thinking about going to Saudi is quite different than the person in New York who's thinking about taking the kid down to Disneyland. Very different. We don't know how it's gonna end. We don't know when it's gonna end, but we do know it will end, and I think we all can take our own guesses at what we think it'll be. I wouldn't give anything more detail than that.
Speaker #4: Thanks Glenn. Thanks Ewout.
Speaker #2: Fine. And we love the relationships we were building and have built with all the frontier players where we are involved with them, talking how we can work together to create the best experience for both of us.
Speaker #5: Your next question comes from the line of Justin Post with Bank of America. Please go ahead.
Speaker #4: Great. Thank you. I'll I'll ask on agentic. I+it seems like some of the big AI companies are kinda moving away from transactions and even moving traffic to apps or or more focus on advertising.
Speaker #2: And we thought you've seen the announcement. You maybe saw the call live advertisement recently where we were right up on there. Really pleased on that.
Speaker #2: And the other thing is, and this is just really good, it's going to increase, I believe, the PM for overall travel. I really know this with the right number is.
Speaker #4: So just just how do you think your position competitively in in these AI engines? And are you encouraged or or concerned about the changes they're making?
Speaker #2: Maybe it's 35%. Maybe it's 45%. It's going to hire of people who don't buy their travel digitally. That number is going to go up.
Speaker #4: Thank you.
Speaker #3: Hi. we are incredibly excited about the position. And Amy recalls our our last call where I mentioned the possibility or belief that some of these players would go towards a performance marketing platform that we thought would be very advantageous to us given the experiences we've been able to deal with at Google and how well that has helped create our company to where we are now.
Speaker #2: And I believe using AI is going to make it easier for people to do that. That's another positive for us. And, of course, setting ourselves up includes making our internal operations more efficient.
Kevin Kopelman: Thanks, Glenn. Thanks, Evan.
Kevin Kopelman: Thanks, Glenn. Thanks, Ewout.
Operator: Your next question comes from the line of Justin Post with Bank of America. Please go ahead.
Operator: Your next question comes from the line of Justin Post with Bank of America. Please go ahead.
Speaker #2: And we're using AI throughout the organization up, down, all over, making things more efficient and by doing so, then we have more resources to put into making a better experience for the travelers and our partners, which is also another area where we're getting great advantages for both of us.
Justin Post: Great. Thank you. I'll ask on Agentic. It seems like some of the big AI companies are kind of moving away from transactions and even moving traffic to apps or more focused on advertising. Just how do you think you're positioned competitively in these AI engines? Are you encouraged or concerned about the changes they're making? Thank you.
Justin Post: Great. Thank you. I'll ask on Agentic. It seems like some of the big AI companies are kind of moving away from transactions and even moving traffic to apps or more focused on advertising. Just how do you think you're positioned competitively in these AI engines? Are you encouraged or concerned about the changes they're making? Thank you.
Speaker #3: It's we believe a good thing. But it's not just the ones who are going to the that kind of a platform. It's all the elements of AI that we believe are really helping us and really setting us up right for the future.
Speaker #2: So all in all, AI, I believe, is an absolute positive for us, not a negative. I know some people may have misunderstood and thought it as a big threat.
Speaker #2: I see it much more as an opportunity. Great. Thank you. Your next question comes from a line of Mark Mahane with Evercore. Please go ahead.
Speaker #3: And you know we've talked about this before about how w the first thing of course is how do we improve our own offerings to our customers using AI using proprietary data.
Glenn Fogel: Hi. We are incredibly excited about the position. If, if you recall our last call where I mentioned the possibility or belief that some of these players would go towards a performance marketing platform that we thought would be very advantageous to us, given the experiences we've been able to deal with at Google and how well that has helped create our company to where we are now. It's, we believe, a good thing. It's not just the ones who are going to that kind of a platform. It's all the elements of AI that we believe are really helping us and really setting us up right for the future.
Glenn Fogel: Hi. We are incredibly excited about the position. If, if you recall our last call where I mentioned the possibility or belief that some of these players would go towards a performance marketing platform that we thought would be very advantageous to us, given the experiences we've been able to deal with at Google and how well that has helped create our company to where we are now. It's, we believe, a good thing. It's not just the ones who are going to that kind of a platform. It's all the elements of AI that we believe are really helping us and really setting us up right for the future.
Speaker #2: Okay. I'll ask two questions. Both of them about the US. Please. That blow teens growth you had in the nights in Q1 was the strongest move we've ever seen, or it's been a while.
Speaker #3: How are we increasing conversion using that? And our scale really helps us in this area. And it helps us do that personalization as we build out the connected trip and using AI is gonna make that even better.
Speaker #2: And Glenn, you talked about some cross success and cross-selling just maybe spend a little bit more time on that. Is that something that were there and I know there's a lot of things to go into it, but were there one or two major unlocks that really kind of helped move that growth rate to somewhat unprecedented levels?
Speaker #3: Making it the place for people who they should go who they should go to us for the travel thing. Now absolutely some people are gonna go to a large language model first.
Speaker #3: Fine. And we love the relationships. We were building and have built with all of the frontier players. Where we are involved with them talking how we can work together to create the best experience for both of us.
Speaker #2: And then just getting back on this cautiousness commentary, the question I have, I think the question out there is, are you seeing softness in travel that's sort of more economically driven, i.e., rising airfares in the US, rising gas prices?
Glenn Fogel: We've talked about this before. Well, the first thing, of course, is how do we improve our own offerings to our customers using AI, using proprietary data, how we're increasing conversion using that. Our scale really helps us in this area. It helps us do that personalization as we build out the Connected Trip. Using AI is gonna make that even better, making it the place for people where they should go, where they should go to us for the travel thing. Absolutely, some people are gonna go to a large language model first. Fine.
Glenn Fogel: We've talked about this before. Well, the first thing, of course, is how do we improve our own offerings to our customers using AI, using proprietary data, how we're increasing conversion using that. Our scale really helps us in this area. It helps us do that personalization as we build out the Connected Trip. Using AI is gonna make that even better, making it the place for people where they should go, where they should go to us for the travel thing. Absolutely, some people are gonna go to a large language model first. Fine.
Speaker #3: And we've talked you've seen the announcement. Maybe you saw the Claude Live A advertisement recently where we were right up front there. Really pleased on that.
Speaker #2: Are you seeing softness that's not directly at all related to the Middle East, but just related to the fact that it's more expensive to fly from New York to Disney?
Speaker #3: And the other thing is and this is and this is just really good. It's gonna increase I believe the TM for overall travel. You know I'm nobody knows what the right number is.
Speaker #2: Thanks. Hi, Mark. So, I'll take the first two, and I'll even talk a little bit about potential softness in the US. You've got somebody who can talk a little bit about that.
Speaker #3: Maybe it's thirty-five percent. Maybe it's forty-five percent. Maybe it's even higher. people who don't buy their travel digitally but that number's gonna go up.
Speaker #2: I got to say, it is just so exciting to see incredible hard work done by so many people here for so long to start seeing it result in really nice growth in the US.
Speaker #3: And I believe using AI is gonna make it easier for people to do that. That's another positive for us. And of course you know setting ourselves up includes making our internal operations more efficient.
Glenn Fogel: We love the relationships we were building and have built with all the frontier players, where we are involved with them, talking how we can work together to create the best experience for both of us. We've talked, you've seen the announcement, maybe you saw the Claude Live advertisement recently where we were right up front there. Really pleased on that. The other thing is, this is just really good, it's gonna increase, I believe, the TAM for overall travel. You know, nobody knows what the right number is. Maybe it's 35%, maybe it's 45%, maybe it's even higher of people who don't buy their travel digitally. That number is gonna go up, and I believe using AI is gonna make it easier for people to do that. That's another positive for us.
Glenn Fogel: We love the relationships we were building and have built with all the frontier players, where we are involved with them, talking how we can work together to create the best experience for both of us. We've talked, you've seen the announcement, maybe you saw the Claude Live advertisement recently where we were right up front there. Really pleased on that. The other thing is, this is just really good, it's gonna increase, I believe, the TAM for overall travel. You know, nobody knows what the right number is. Maybe it's 35%, maybe it's 45%, maybe it's even higher of people who don't buy their travel digitally. That number is gonna go up, and I believe using AI is gonna make it easier for people to do that. That's another positive for us.
Speaker #2: And Mark, you've heard me talk about the US and everybody investing. We're spending time, money, people, and I've been saying it for some time.
Speaker #3: And we're using AI throughout the organization up down all over making things more efficient and by doing so then we have more resources to put into making a better experience for the travelers and our partners which is also another area where we're getting great advan+advantages for both of us.
Speaker #2: And for now, four quarters in a row, we've been accelerating our growth rate. Now, low teens—that's just wonderful. It's really nice to be able to say, "This is what we're going to do."
Speaker #2: This is what we're doing." And then see the results come out. So I am really pleased. When you look at share, I mean, obviously, you can look at any third-party in terms of what was the total growth in the US in terms of the accommodations area.
Speaker #3: So all in all AI I believe is an absolute positive for us. Not a negative. I know some people may have misunderstood and thought it as a as a big threat.
Speaker #2: Far, far, far below low teens. So we are taking share, which is great. And we're doing it because we're building a better product. We're making people aware of it, doing all the things I said we were going to do.
Speaker #3: I see it much more as an opportunity.
Speaker #4: Great. Thank you.
Speaker #5: Your next question comes from the line of Mark Mahaney with Evercore. Please go ahead.
Glenn Fogel: Of course, you know, setting ourselves up includes making our internal operations more efficient. We're using AI throughout the organization, uptown, all over, making things more efficient. By doing so, then we have more resources to put into making a better experience for the travelers and our partners, which is also another area where we're addressing great advantages for both of us. All in all, AI, I believe, is an absolute positive for us, not a negative. I know some people may have misunderstood and thought it as a, as a big threat. I see it much more as an opportunity.
Glenn Fogel: Of course, you know, setting ourselves up includes making our internal operations more efficient. We're using AI throughout the organization, uptown, all over, making things more efficient. By doing so, then we have more resources to put into making a better experience for the travelers and our partners, which is also another area where we're addressing great advantages for both of us. All in all, AI, I believe, is an absolute positive for us, not a negative. I know some people may have misunderstood and thought it as a, as a big threat. I see it much more as an opportunity.
Speaker #2: We're doing it. And it's helping achieve these kinds of results. Now, part of it, part of it is this idea of this cross-selling. You're saying, "I say connected trip." It's really providing a better way for travelers to do their travel.
Speaker #6: Okay. I'll ask two questions and both of them about the US please. that blow teens growth you had in room nights in in Q one was the strongest.
Speaker #6: Maybe we've ever seen or it's been it's been a while. And Glenn you talked about like some cross A success in in cross-selling just maybe spend a little bit more time on that.
Speaker #2: And we're building that out. And being able to offer flights in the States. We didn't used to do that with Booking.com at all. Having that ground transportation, having attractions.
Speaker #6: Is that something that you know what w are there and and I know there's a lot of little things that go into it. But are there one or two major unlocks that that really kinda help move that that growth rate you know somewhat unprecedented levels?
Speaker #2: Look at those numbers. They're pretty good. These are not US numbers; these are global numbers, but they're still great. 25% of those attractions, 28% for those flight growth numbers—these are really, really solid.
Justin Post: Great. Thank you.
Justin Post: Great. Thank you.
Speaker #2: And then you throw on the idea of we continue to build out even more things. We're able to do more of the personalization. That's the thing where I really, my vision has always been treat the customer like they used to be traded when they used to go to the human travel agent back in the day who knew so much about you and offer you up what you really wanted was able to get you the value that really matched up with what you could afford.
Speaker #6: And then just getting back on this cautiousness commentary the question I have w I think the question out there is are you seeing softness in travel that's sort of more economically driven?
Operator: Your next question comes from the line of Mark Mahaney with Evercore. Please go ahead.
Operator: Your next question comes from the line of Mark Mahaney with Evercore. Please go ahead.
Mark Mahaney: Okay. I'll ask two questions and both of them about the US, please. That low teens growth you had in room nights in Q1 was the strongest maybe we've ever seen or it's been, it's been a while. Glenn, you talked about like some cross success in cross-selling. Just maybe spend a little bit more time on that. Is that something that, you know, are there, and I know there's a lot of little things that go into it, but are there one or two major unlocks that really kinda help move that growth rate to, you know, somewhat unprecedented levels? Then just getting back on this cautiousness commentary.
Mark Mahaney: Okay. I'll ask two questions and both of them about the US, please. That low teens growth you had in room nights in Q1 was the strongest maybe we've ever seen or it's been, it's been a while. Glenn, you talked about like some cross success in cross-selling. Just maybe spend a little bit more time on that. Is that something that, you know, are there, and I know there's a lot of little things that go into it, but are there one or two major unlocks that really kinda help move that growth rate to, you know, somewhat unprecedented levels? Then just getting back on this cautiousness commentary.
Speaker #6: IE you know with rising airfares in the US rising gas prices. Are you seeing softness that's you know not directly at all related to the Middle East but just related to the fact that it's more expensive to fly from New York down to Disney?
Speaker #2: That's the thing that we're really working on. And again, it goes back to Gen AI. Having that kind of technological capability to really bring back to the customer what they want to need at the same time enabling those partners of ours to get them what they need, what their incremental demand needs are, and being able to put together things, orchestrate it in a way that makes it so much better for them too.
Speaker #6: Thanks.
Speaker #3: Hi Mark. so I'll take the first two and I'll let I'll let Avout talk a little bit about potential softness in the US. He's got some data he can he can talk a little bit about that.
Speaker #3: you know I I gotta say it is just so exciting to see incredible hard work done by so many people here for so long to start seeing it result in really nice growth in the US.
Mark Mahaney: I think the question out there is, are you seeing softness in travel that's sort of more economically driven, i.e., you know, with rising airfares in the U.S., rising gas prices? Are you seeing softness that's, you know, not directly at all related to the Middle East, but just related to the fact that it's more expensive to fly from New York down to Disney? Thanks.
Speaker #2: This is just win, win, win that third win being us, of course. So I'm just so excited about that. And I see a lot more coming.
Mark Mahaney: I think the question out there is, are you seeing softness in travel that's sort of more economically driven, i.e., you know, with rising airfares in the U.S., rising gas prices? Are you seeing softness that's, you know, not directly at all related to the Middle East, but just related to the fact that it's more expensive to fly from New York down to Disney? Thanks.
Speaker #3: And you know y+y my Mark you've heard me talk about the US is an area we're gonna invest in. We're spending time money people.
Speaker #2: If you want to talk a little bit of what we've seen in the States right now. Yeah. Mark, so what we are seeing in the US travel market in general, a couple of points there.
Speaker #3: And I've been saying it for some time. And for now four quarters in a row we've been accelerating our growth rate. Now low teens?
Speaker #2: First of all, the high-end is remaining strong. That's what we already have seen over the last few quarters. Really encouraging to see that the lower-end segment is improving.
Speaker #3: That's just wonderful. It's really nice to be able to doing. And then see the results come out. So I am really pleased. You know when you look at share I mean obviously and I y+you can look at any third-party in terms of what was the total growth in the US in terms of the accommodations area.
Glenn Fogel: Hi, Mark. I'll take the first two, and I'll let Ewout talk a little bit about potential softness in the U.S. He's got some data. He can talk a little bit about that. you know, I gotta say, it is just so exciting to see incredible hard work done by so many people here for so long, to start seeing it result in really nice growth in the U.S. you know, Mark, you've heard me talk about the U.S. is an area we're gonna invest in. We're spending time, money, people, and I've been saying it for some time. For now, 4 quarters in a row, we've been accelerating our growth rate, now low teens. That's just wonderful. It's really nice to be able to say, This is what we're gonna do.
Glenn Fogel: Hi, Mark. I'll take the first two, and I'll let Ewout talk a little bit about potential softness in the U.S. He's got some data. He can talk a little bit about that. you know, I gotta say, it is just so exciting to see incredible hard work done by so many people here for so long, to start seeing it result in really nice growth in the U.S. you know, Mark, you've heard me talk about the U.S. is an area we're gonna invest in. We're spending time, money, people, and I've been saying it for some time. For now, 4 quarters in a row, we've been accelerating our growth rate, now low teens. That's just wonderful. It's really nice to be able to say, This is what we're gonna do.
Speaker #2: And that has been quite weak, as you know, for the recent past. So what we're seeing there is the booking window is now stable.
Speaker #2: ADRs are flat. And that is really a change because they were down at the lower-end segment for many quarters in a row. But they are now flat.
Speaker #3: Far far far below. You know low teens. So we are taking share which is great. And we're doing it 'cause we're building a better product.
Speaker #3: We're making people aware of it. Doing all the things I said we were gonna do. We're doing it and it's helping achieve these kind of results.
Speaker #2: Although trips are still slightly shorter. So I don't think we're completely out of the woods yet, but really much more positive and optimistic than we have seen for a long period of time.
Speaker #3: Now part of it is you know part of it is this idea of this cross-selling. You're saying I say connected trip. It's really providing a better way for travelers to do their travel.
Speaker #2: In terms of more recent signals, it's too early to draw any conclusions around it. Yes, we see some prices going up—for example, airline ticket prices.
Speaker #3: And we're building that out. And being able to offer flights in the States. We didn't used to do that with Booking.com at all. Having that ground transportation.
Glenn Fogel: This is what we're doing," and then see the results come out. I am really pleased. You know, when you look at share, I mean, obviously, you can look at any third party in terms of what was the total growth in the US in terms of the accommodations area, far below, you know, low teens. We are taking share, which is great, and we're doing it 'cause we're building a better product. We're making people aware of it, doing all the things I said we were gonna do. We're doing it, and it's helping achieve these kind of results. Now, part of it is, you know, part of it is this idea of this cross-selling. You say, I say Connected Trip. It's really providing a better way for travelers to do their travel, and we're building that out.
Glenn Fogel: This is what we're doing," and then see the results come out. I am really pleased. You know, when you look at share, I mean, obviously, you can look at any third party in terms of what was the total growth in the US in terms of the accommodations area, far below, you know, low teens. We are taking share, which is great, and we're doing it 'cause we're building a better product. We're making people aware of it, doing all the things I said we were gonna do. We're doing it, and it's helping achieve these kind of results. Now, part of it is, you know, part of it is this idea of this cross-selling. You say, I say Connected Trip. It's really providing a better way for travelers to do their travel, and we're building that out.
Speaker #2: With some of the airlines reducing capacity, how much that ultimately will impact demand is still uncertain. So I can't give you a specific answer on it.
Speaker #3: Having attractions. You know look at those numbers. They're pretty good. Now these are not US numbers. These are global numbers. But they're still great.
Speaker #2: But lifting it up a little bit, and just from a bigger picture—outside of those areas that we highlighted in terms of Middle East impact—outside of those, actually, travel markets globally have remained very healthy.
Speaker #3: Twenty-five percent for those attractions. Twenty-eight percent for those flight growth numbers. These are really really solid. And then you throw on the idea as we continue to build out even more things.
Speaker #2: Intra-European travel was up high single digits. Intra-Asia travel was up low double digits. And as we mentioned, our growth in the US was up low teens.
Speaker #3: We're able to do more of the personalization. That's the thing where I really the my vision has always been treat the customer like they used to be traded when they used to go to the human travel agent back in the day who knew so much about you and offered you up what you really wanted.
Speaker #2: So there is very specific areas where we see this impact of the Middle East. But generally, we don't see customers globally being cautious. We actually see outside of those areas that are impacted actually travel demand continuing to do very well.
Glenn Fogel: Being able to offer flights in the US. We didn't use to do that with Booking.com at all. Having that ground transportation, having attractions. You know, look at those numbers. They're pretty good. These are not US numbers, these are global numbers, but they're still great. 25% for those attractions, 28% for those flight growth numbers. These are really, really solid. Then you throw on the idea, as we continue to build out even more things, we're able to do more of the personalization.
Glenn Fogel: Being able to offer flights in the US. We didn't use to do that with Booking.com at all. Having that ground transportation, having attractions. You know, look at those numbers. They're pretty good. These are not US numbers, these are global numbers, but they're still great. 25% for those attractions, 28% for those flight growth numbers. These are really, really solid. Then you throw on the idea, as we continue to build out even more things, we're able to do more of the personalization.
Speaker #3: And when people get you the value that really matched up with what you could afford. That's the thing that we're really working on. And again it goes back to Gen AI.
Speaker #3: Having that kind of technological capability to really bring back to the customer what they want and need at the same time enabling those partners of ours to get them what they need what their incremental demand needs are and be able to put together things orchestrate in a way that makes it so much better for them too.
Speaker #2: Okay. Thank you, Avon. Your next question comes from the line of Ron Josi. Please go ahead. Great. Thanks for taking the question. I mean, maybe a bigger question just on AI strategy and the products.
Speaker #2: We hear a lot about clear benefits from Penny, and I guess the launch of AI search on Booking for natural language search on hotels.
Glenn Fogel: That's the thing where My vision has always been, treat the customer like they used to be treated when they used to go to the human travel agent back in the day, who knew so much about you and offered you up what you really wanted, and was able to get you the value that really matched up with what you could afford. That's the thing that we're really working on, again, goes back to GenAI. Having that kind of technological capability to really bring back to the customer what they want and need. At the same time, enabling those partners of ours to get them what they need, what their incremental demand needs are, and be able to put together things, orchestrate in a way that makes it so much better for them, too. This is just win, win.
Glenn Fogel: That's the thing where My vision has always been, treat the customer like they used to be treated when they used to go to the human travel agent back in the day, who knew so much about you and offered you up what you really wanted, and was able to get you the value that really matched up with what you could afford. That's the thing that we're really working on, again, goes back to GenAI. Having that kind of technological capability to really bring back to the customer what they want and need. At the same time, enabling those partners of ours to get them what they need, what their incremental demand needs are, and be able to put together things, orchestrate in a way that makes it so much better for them, too. This is just win, win.
Speaker #3: This is just win win win that third win being us of course. So I'm just so excited about that and I see a lot more coming.
Speaker #2: Would love to take a step back and talk to us. Do you see these experiences emerging? Do you take benefits from Penny, put them into Booking?
Speaker #3: Avout you wanna talk a little bit though of the of you know what we've seen in the States right now?
Speaker #2: Talk to us just about how you see AI tactically sort of improving the user experience across bookings for the brands? Thank you. Hi, Ron.
Speaker #4: Yeah. Mark so what we're seeing in the US travel market in general a couple of points there. First of all the high-end is remaining strong.
Speaker #2: And you did point out two of numerous things we're doing to help the consumer in using AI technology. And you mentioned Penny, which I'm very excited about what they're doing there at Priceline.
Speaker #4: But that's what we already have seen over the last few quarters. Really encouraging to see that the lower-end segment is improving. And that has been quite weak as you know for the recent past.
Speaker #2: And you mentioned booking. You mentioned a little bit about some of the things that are natural language search and what we're doing there. But we have so many more things happening.
Speaker #4: So what we're seeing there is the Booking Win window is now stable. ADRs are flat. And that is really a change because they were down at the lower-end segment for many quarters in a row.
Speaker #2: Every single one of the brands Agoda, Kayak, everybody is coming up with new things. Maybe you use the open table concierge. Great thing. Really helping diners and such.
Glenn Fogel: That third win being us, of course. I'm just so excited about that, and I see a lot more coming. Ewout, you wanna talk a little bit, though, of the, of, you know, what we've seen in the States right now?
Glenn Fogel: That third win being us, of course. I'm just so excited about that, and I see a lot more coming. Ewout, you wanna talk a little bit, though, of the, of, you know, what we've seen in the States right now?
Speaker #4: But they're now flat. Although trips are still slightly shorter. So I don't think we're completely out of the woods yet. But really much more positive and optimistic than we have seen for a long period of time.
Speaker #2: Now, the key thing is, though, we have people who are working on what is good for them right now, but they're always sharing what's working, what's not, what's getting better conversion or not.
Ewout Steenbergen: Yeah. Mark, what we are seeing in the U.S. travel market in general, a couple of points there. First of all, the high-end is remaining strong. That's what we already have seen over the last few quarters. Really encouraging to see that the lower end segment is improving. That has been quite weak, as you know, for the recent past. What we're seeing there is the booking win-window is now stable. ADRs are flat, and that is really a change because they were down at the lower end segment for many quarters in a row, but they are now flat. Although trips are still slightly shorter. I don't think we're completely out of the woods yet, but really much more positive and optimistic than we have seen for a long period of time.
Ewout Steenbergen: Yeah. Mark, what we are seeing in the U.S. travel market in general, a couple of points there. First of all, the high-end is remaining strong. That's what we already have seen over the last few quarters. Really encouraging to see that the lower end segment is improving. That has been quite weak, as you know, for the recent past. What we're seeing there is the booking win-window is now stable. ADRs are flat, and that is really a change because they were down at the lower end segment for many quarters in a row, but they are now flat. Although trips are still slightly shorter. I don't think we're completely out of the woods yet, but really much more positive and optimistic than we have seen for a long period of time.
Speaker #2: And we also had mentioned last quarter, we mentioned some other things, some startup-type things going too that will come more too in the future when we're actually ready to do a real launch and give it the publicity that it should have.
Speaker #4: In terms of the more recent signals it's too early to draw any conclusions around it. Yes we see some prices going up for example over airline ticket prices.
Speaker #2: All these people working together in terms of learning, but also taking different things. And the reason is because we're also early in this. And the technology is changing so fast too.
Speaker #4: With some of the airlines reducing capacity. How much that ultimately will impact demand is still uncertain. So I can't give you a specific answer on it.
Speaker #4: But lifting this up a little bit and just from a bigger picture. Outside of those areas that we highlighted in terms of Middle East impact.
Speaker #2: This is the best way to ensure that we have lots of our smartest people working on this as hard as they can and to be able to come up, boil up one of the best ones.
Speaker #4: Outside of those actually travel markets globally have remained very healthy. Intra-European travel was up high single digits. Intra-Asia travel was up low double digits.
Speaker #2: And then we're going to make sure to put a lot more resources and efforts into those that are winning. That's the way we've always done it.
Speaker #2: We've had multiple brands for a long time. Why did we come up with that strategy? Because we saw there were different ways to do travel.
Ewout Steenbergen: In terms of the more recent signals, it's too early to draw any conclusions around it. Yes, we see some prices going up, for example, over airline ticket prices, with some of the airlines reducing capacity. How much that ultimately will impact demand is still uncertain, so I can't give you a specific answer on it. Lifting this up a little bit, and just from a bigger picture-Outside of those areas that we highlighted in terms of Middle East impact, outside of those, actually travel markets globally have remained very healthy. Intra-European travel was up high single digits. Intra-Asia travel was up low double digits. As we mentioned, our growth in the US was up low teens. There is very specific areas where we see this impact of the Middle East, but generally, we don't see customers globally being cautious.
Ewout Steenbergen: In terms of the more recent signals, it's too early to draw any conclusions around it. Yes, we see some prices going up, for example, over airline ticket prices, with some of the airlines reducing capacity. How much that ultimately will impact demand is still uncertain, so I can't give you a specific answer on it. Lifting this up a little bit, and just from a bigger picture-Outside of those areas that we highlighted in terms of Middle East impact, outside of those, actually travel markets globally have remained very healthy. Intra-European travel was up high single digits. Intra-Asia travel was up low double digits. As we mentioned, our growth in the US was up low teens. There is very specific areas where we see this impact of the Middle East, but generally, we don't see customers globally being cautious.
Speaker #4: And as we mentioned our growth in the US was up low teens. So there is very specific areas where we see this impact of the Middle East.
Speaker #2: So we had Priceline to start. And we had Active Hotels. Then we had Booking. Then Agoda. Then we brought in Meta with Kayak. These were all similar type results in terms of helping travel, but they're different ways to do it.
Speaker #4: But generally we don't see customers globally being cautious. We actually see outside of those areas that are impacted actually travel demand continuing to do very well.
Speaker #2: And that's the same thing right now at the stage right now. Using different teams, different ways, and then consolidate it when we see the best ones.
Speaker #4: Okay. Thank you Avout.
Speaker #2: That's the strategy. Thanks, Glenn. And any insights on maybe early results on conversion rates? I know we've said cancellation rates improved somewhat. So any insights there would be great.
Speaker #5: Your next question comes from the line of Ron Josey with Citi. Please go ahead.
Speaker #6: Great. Thanks for taking the question. Glenn m+maybe a bigger picture question just on AI strategy and the products. We hear a lot about clearly the benefits from Penny and I guess the launch of AI Search on Booking for natural language search on hotels.
Speaker #2: And thank you for that. Yeah, I mean, I mentioned in the script, very small sample, but we're very pleased about it. We're seeing actual lift in what Penny's doing in conversion.
Speaker #6: Would love to take a step back and talk to us. Do you see these these experiences merging? do you take the benefits from Penny put them into Booking?
Speaker #2: And look, the great thing again, this is no different than way back in the day when we first won, the first few came out with A/B testing.
Speaker #6: Talk to us just about how you see AI tactically sort of improve the user experience across Booking's set of brands. Thank you.
Speaker #2: And it's so wonderful that the scale we have enables us to test right away what's working, what's not, what's giving us better conversion, and what to lose or not do anymore of that.
Ewout Steenbergen: We actually see outside of those areas that are impacted, actually travel demand continuing to do very well.
Ewout Steenbergen: We actually see outside of those areas that are impacted, actually travel demand continuing to do very well.
Glenn Fogel: Okay. Thank you, Ewout Steenbergen.
Glenn Fogel: Okay. Thank you, Ewout Steenbergen.
Speaker #3: Hi Ron. And you did point out too two of numerous things we're doing to help the consumer in using AI technology. And you mentioned Penny.
Speaker #2: That's, again, it's an advantage you have when you're in it and you can afford the resources to put to it and you have enough people coming to visit that you can very quickly get a result.
Operator: Your next question comes from the line of Ron Josey with Citi. Please go ahead.
Operator: Your next question comes from the line of Ron Josey with Citi. Please go ahead.
Ron Josey: Great. Thanks for taking the question. Glenn, maybe a bigger picture question just on AI strategy and the products. We hear a lot about clearly the benefits from Penny and, I guess the launch of AI search on Booking for natural language search on hotels. Would love to take a step back and talk to us. Do you see these experiences merging? Do you take the benefits from Penny, put them into Booking? Talk to us just about how you see AI tactically sort of improve the user experience across Booking's set of brands. Thank you.
Ron Josey: Great. Thanks for taking the question. Glenn, maybe a bigger picture question just on AI strategy and the products. We hear a lot about clearly the benefits from Penny and, I guess the launch of AI search on Booking for natural language search on hotels. Would love to take a step back and talk to us. Do you see these experiences merging? Do you take the benefits from Penny, put them into Booking? Talk to us just about how you see AI tactically sort of improve the user experience across Booking's set of brands. Thank you.
Speaker #3: Which I'm very excited about what it's what they're doing there at Priceline. And you mentioned Booking. And you mentioned a little bit about some of the things that are natural language search and what we're doing there.
Speaker #2: And Ron, if I may add to that, we're also looking at other metrics. So it's not only conversion, although we see there as Glenn was just saying, some very early positive signs.
Speaker #3: But we have so many more things happening. Every single one of the brands Agoda Kayak everybody is coming up with new things. Maybe you use the open table concierge great thing.
Speaker #2: But again, the sample size is still very limited. We're also looking at faster search, shorter path between search and ultimately booking, lower cancellation rates, positive customer satisfaction, more engagement.
Speaker #3: really helping diners and such. Now the key thing is though we have people who are working on what is good for them right now.
Speaker #2: So many of those data points are all pointing in positive direction. And more and more of those data points we're collecting. So for example, we're very happy that for Penny, you now can really book through Penny directly that accommodation or flight.
Speaker #3: But they're always sharing what's working what's not. What's getting you better conversion or not. And we also had mentioned last quarter we mentioned we had some other things some startup type things going too that will come more too in the future when we're actually ready to do a a real launch and and and give it the publicity that it should have.
Glenn Fogel: Hi, Ron. You did point out two of numerous things we're doing to help the consumer A, using AI technology. You mentioned Penny, which I'm very excited about what they're doing there at Priceline. You mentioned Booking, and you mentioned a little bit about some of the things with our natural language search and what we're doing there. We have so many more things happening. Every single one of the brands, Agoda, KAYAK, everybody is coming up with new things. Maybe you use the OpenTable Concierge. Great thing. really helping diners and such. Now, the key thing is, though, we have people who are working on what is good for them right now, but they're always sharing what's working, what's not, what's getting you better conversion or not.
Glenn Fogel: Hi, Ron. You did point out two of numerous things we're doing to help the consumer A, using AI technology. You mentioned Penny, which I'm very excited about what they're doing there at Priceline. You mentioned Booking, and you mentioned a little bit about some of the things with our natural language search and what we're doing there. We have so many more things happening. Every single one of the brands, Agoda, KAYAK, everybody is coming up with new things. Maybe you use the OpenTable Concierge. Great thing. really helping diners and such. Now, the key thing is, though, we have people who are working on what is good for them right now, but they're always sharing what's working, what's not, what's getting you better conversion or not.
Speaker #2: So we are getting now more of those data points as well. By the way, many of the AI travel planning tools that are out in the market are not able to make that step.
Speaker #3: All these people working together in terms of learning but also taking different things. And the reason is because we're also early in this. And the technology is changing so fast too.
Speaker #2: So Penny now, that's possible. So we're collecting more and more data. We're reusing that data. We're learning from the data. We're making it possible.
Speaker #3: This is the best way to ensure that we have lots of our smartest people working on this as hard as they can and be able to come up boil up what are the best ones.
Speaker #2: We're sharing it across the whole firm. But all of these are very early stage, but definitely positive. And you don't wait for the next call to see some of the progress.
Speaker #2: Just keep testing out all the different brands. Do it yourself. See the change as they are rolled out. You have a real good sense of the progress we're making by just looking at the actual products.
Speaker #3: And then we'll make sure to put a lot more resources effort efforts into those that are winning. That's the way we've always done it.
Glenn Fogel: We also had mentioned last quarter, we mentioned we have some other things, some startup-type things going too, that we'll come more to in the future when we're actually ready to do a real launch and give it the publicity that it should have. All these people working together in terms of learning, but also taking different things. The reason is because we're all so early in this, and the technology is changing so fast too. This is the best way to ensure that we have lots of our smartest people working on this as hard as they can and be able to come up, boil up what are the best ones. Then we'll make sure to put a lot more resources, efforts into those that are winning. That's the way we've always done it.
Speaker #3: You know we've had multiple brands for a long strategy? Because we saw there were different ways to do travel. So we had Priceline to start.
Glenn Fogel: We also had mentioned last quarter, we mentioned we have some other things, some startup-type things going too, that we'll come more to in the future when we're actually ready to do a real launch and give it the publicity that it should have. All these people working together in terms of learning, but also taking different things. The reason is because we're all so early in this, and the technology is changing so fast too. This is the best way to ensure that we have lots of our smartest people working on this as hard as they can and be able to come up, boil up what are the best ones. Then we'll make sure to put a lot more resources, efforts into those that are winning. That's the way we've always done it.
Speaker #2: Thanks. Your final question comes from the line of Brian Novak with Morgan Stanley. Please go ahead. Great, thanks for taking my questions. Maybe two.
Speaker #3: And then we had Active Hotels. Then we had Booking. Then Agoda. Then we brought in Meta with Kayak. These were all similar type results in terms of helping travel.
Speaker #2: Glenn, on the public call, in the main remarks, you talked about strengthening Genius this year. Can you just maybe talk to us a little bit about how you think about ways in which you want to strengthen the Genius program this year, and maybe in '27?
Speaker #3: But there were different ways to do it. And that's the same thing right now at the stage right now is using different teams different ways and then consolidate it when we see the best ones.
Speaker #2: Then the second one, just to go back to your very last comment about rolling out more agentic capabilities, making Penny more widely available, expanding the booking agent.
Speaker #3: That's the strategy.
Speaker #2: What sort of is the main constraint to scaling that for you guys at this point? Is it compute capacity? Is it you need to sort of R&D testing time?
Speaker #6: thanks Glenn. And any insights on on maybe early results on conversion rates? I know we've said cancellation rates have improved somewhat. So any insights there would be great.
Glenn Fogel: You know, we've had multiple brands for a long time. Why did we come up with that strategy? Because we saw there are different ways to do travel. We had Priceline to start, then we had ActiveHotels, then we had Booking, then Agoda, then we brought in Meta with KAYAK. These are all similar type results in terms of helping travel, but there are different ways to do it. That's the same thing right now at this stage right now, is using different teams, different ways, and then consolidate it when we see the best ones. That's the strategy.
Glenn Fogel: You know, we've had multiple brands for a long time. Why did we come up with that strategy? Because we saw there are different ways to do travel. We had Priceline to start, then we had ActiveHotels, then we had Booking, then Agoda, then we brought in Meta with KAYAK. These are all similar type results in terms of helping travel, but there are different ways to do it. That's the same thing right now at this stage right now, is using different teams, different ways, and then consolidate it when we see the best ones. That's the strategy.
Speaker #2: What is sort of the biggest lift you have to clear internally to scale this out to make it a material driver of the business?
Speaker #6: And thank you for that.
Speaker #3: Yeah. I mean I I mentioned in the script very small sample. but we're very pleased about it. That we're seeing actual lift in in in what Penny's doing in conversion.
Speaker #2: Thanks. Yeah. So on the first one, on Genius, absolutely something we are working on now. I believe Connected Trip, by itself, is fantastic. Connected Trip with Genius—superpower.
Speaker #3: And look the great thing again this is no different than way back in the day when we first were one of the first few that came out with A/B testing.
Speaker #2: And we need to bring it together. And we're working on this. The best ways—we're going to bring together Genius in a much better way down the road that will create even more loyalty, make people enjoy and feel they got a better value, they're doing a better way to travel using us by putting it all together.
Speaker #3: And it's so wonderful that the scale we have that enables us to test right away what's working what's not. What's giving us better conversion?
Speaker #3: What's a loser? And don't do any more of that. That's again it's an advantage you have when you're big. And you can afford the resources to put to it.
Ron Josey: Thanks, Glenn. Any insights on maybe early results on conversion rates? I know we've said cancellation rates have improved somewhat, so, any insights there would be great. Thank you for that.
Ron Josey: Thanks, Glenn. Any insights on maybe early results on conversion rates? I know we've said cancellation rates have improved somewhat, so, any insights there would be great. Thank you for that.
Speaker #2: In a much more cohesive, really holistic way. Now, you'd probably like me to give you the details right now, and you're probably not surprised that I'm not going to do that.
Speaker #3: And you have enough people coming to visit that you can very quickly get a result.
Speaker #4: And Ron if I may add to that we're also looking at other metrics. So it's not only conversion. Although we see there as Glenn was just saying some very early positive signs.
Glenn Fogel: Yeah. I mean, I mentioned in the script, very small sample, but we're very pleased about it, that we're seeing actual lift in what Penny's doing in conversion. Look, the great thing, again, this is no different than way back in the day when we first or one of the first few came out with A/B testing. It's so wonderful that the scale we have that enables us to test right away what's working, what's not, what's giving us better conversion, what to lose or don't do any more of that. That's again, it's the advantage you have when you're big, and you can afford the resources to put to it, and you have enough people coming to visit that you can very quickly get a result.
Glenn Fogel: Yeah. I mean, I mentioned in the script, very small sample, but we're very pleased about it, that we're seeing actual lift in what Penny's doing in conversion. Look, the great thing, again, this is no different than way back in the day when we first or one of the first few came out with A/B testing. It's so wonderful that the scale we have that enables us to test right away what's working, what's not, what's giving us better conversion, what to lose or don't do any more of that. That's again, it's the advantage you have when you're big, and you can afford the resources to put to it, and you have enough people coming to visit that you can very quickly get a result.
Speaker #2: But I assure you, when we are ready to roll that out, you will see it. You'll hear it. You will know it. That's on strengthening genius.
Speaker #2: Regarding rolling out any of these things, whether it be Penny or any of the things, this is always a function of what do we think it is in terms of best-in-class, ready-to-roll, ready-to-rock out to as many people or do we want to still keep it somewhat limited testing to improve it further, make sure it's all working the exact way it should be, see what sort of problems there could be or not.
Speaker #4: But again the sample size is still very limited. We're also looking at faster search. Shorter path between search and ultimately Booking. Lower cancellation rates.
Speaker #4: Positive customer satisfaction. More engagement. So many of those data points are all pointing in a positive direction. And more and more of those data points we're collecting.
Speaker #2: It's definitely not a compute problem. It's not a sense of cost. It is purely one of the ways we always do things. We like to test things.
Speaker #2: We like to make sure it's working. We don't want to have customers who are unhappy. We want to make sure we're meeting any regulatory issues that we have to deal with.
Speaker #4: So for example we're very happy that for Penny you now can really book through Penny directly that accommodation or or flight. So we are getting now more of those data points as well.
Ewout Steenbergen: Ron Josey, if I may add to that.
Ewout Steenbergen: Ron Josey, if I may add to that.
Speaker #2: That's one thing I think a lot of people really just don't have a sense of. There are a lot of rules about AI now, particularly in Europe, but all over.
Ron Josey: Yeah.
Ron Josey: Yeah.
Ewout Steenbergen: We're also looking at other metrics. It's not only conversion, although we see there, as Glenn was just saying, some very early positive signs. Again, the sample size is still very limited. We're also looking at faster search, shorter path between search and ultimately booking, lower cancellation rates, positive customer satisfaction, more engagement. Many of those data points are all pointing in a positive direction. More and more of those data points we are collecting. For example, we're very happy that for Penny, you now can really book through Penny directly that accommodation or flight. We are getting now more of those data points as well. By the way, many of the AI travel planning tools that are out in the market are not possible to make that step. In Penny now, that's possible. We're collecting more and more data.
Ewout Steenbergen: We're also looking at other metrics. It's not only conversion, although we see there, as Glenn was just saying, some very early positive signs. Again, the sample size is still very limited. We're also looking at faster search, shorter path between search and ultimately booking, lower cancellation rates, positive customer satisfaction, more engagement. Many of those data points are all pointing in a positive direction. More and more of those data points we are collecting. For example, we're very happy that for Penny, you now can really book through Penny directly that accommodation or flight. We are getting now more of those data points as well. By the way, many of the AI travel planning tools that are out in the market are not possible to make that step. In Penny now, that's possible. We're collecting more and more data.
Speaker #4: By the way many of the AI travel planning tools that are out in the market are not possible to make that step. So in Penny now that's possible.
Speaker #2: And we have to make not only the AI rules, but also privacy rules. And then if you're in payments, make sure that's sitting under there too.
Speaker #2: Lots of things. So we just want to make sure we do something right. And Brian, if I may add to that—but of course, we are very focused on going as fast as we can.
Speaker #4: So we're collecting more and more data. We're reusing that data. We're learning from the data. We're making it possible. We're sharing it across the whole firm.
Speaker #4: But all of these are very early stage but definitely positive.
Speaker #2: Because, strategically, think about it in the following way. For us, it's very important to protect customers that are coming directly to us. We want to make sure that they have an experience in our environment that is at least as good as they can get.
Speaker #3: And you don't have to wait for the next call to see some of the progress. Just keep testing out all the different brands. Do it yourself.
Speaker #3: See the change as they are rolled out. You'll have a real good sense of the progress we're making by just looking at the actual products.
Speaker #2: And at a generic horizontal agent. Because in that case, they want to do that with us. Because they are with a brand they know.
Speaker #6: Hey.
Speaker #5: Your final question comes from the line of Brian Nowak with Morgan Stanley. Please go ahead.
Speaker #2: They trust. They have their loyalty program with. They know that you can flip it to a booking if something happens. They can make the updates, changes.
Speaker #6: Great. Thanks for taking my questions. It may be two. Glenn on the on the public call on the main remarks you talked about strengthening Genius this year.
Speaker #2: You can make the cancellation. You know who you can call, who you can contact. So we have that brand trust loyalty with the customer.
Ewout Steenbergen: We're reusing that data. We're learning from the data. We're making it possible. We're sharing it across the whole firm. All of these are very early stage, but definitely positive.
Ewout Steenbergen: We're reusing that data. We're learning from the data. We're making it possible. We're sharing it across the whole firm. All of these are very early stage, but definitely positive.
Speaker #6: Can you just maybe talk to us a little bit how you think about ways in which you wanna strengthen the the Genius program this year and maybe into twenty-seven?
Speaker #2: So going as fast as we can so that they can have that experience that full experience in our environment is going to be the most important thing to actually protect the direction by further extend the direction in the future.
Speaker #6: Then the second one just to go back to your very last comment about rolling out more agentic capabilities. You know making Penny more widely available.
Glenn Fogel: You don't have to wait for the next call to see some of the progress. Just keep testing out all the different brands. Do it yourself. See the changes as they are rolled out. You'll have a real good sense of the progress we're making by just looking at the actual products.
Glenn Fogel: You don't have to wait for the next call to see some of the progress. Just keep testing out all the different brands. Do it yourself. See the changes as they are rolled out. You'll have a real good sense of the progress we're making by just looking at the actual products.
Speaker #6: Expanding the booking agent. What what sort of is the main constraint to scaling that for you guys at this point? Is it compute capacity?
Speaker #2: Cool. Thanks, guys. That concludes our question-and-answer session. I would now turn the call back over to Glenn Fogel for closing remarks. Thank you.
Speaker #6: Is it you need to sort of R&D testing time? Like what is sort of the the biggest lift you have to clear internally to scale this out to make it a material driver of the business?
Ron Josey: Thanks.
Ron Josey: Thanks.
Operator: Your final question comes from the line of Brian Nowak with Morgan Stanley. Please go ahead.
Operator: Your final question comes from the line of Brian Nowak with Morgan Stanley. Please go ahead.
Speaker #2: In closing, I want to thank our dedicated employees, stakeholders, and most importantly, our travelers and partners. The commitment and support were foundational in our strong execution and solid performance this quarter.
Speaker #6: Thanks.
Brian Nowak: Great. Thanks for taking my question. Maybe two. Glenn, on the, on the public call, on the main remarks, you talked about strengthening Genius this year. Can you just maybe talk to us a little bit how you think about ways in which you want to strengthen the Genius program this year and maybe into 2027? The second one, just to go back to your very last comment about rolling out more agentic capabilities, you know, making Penny more widely available, expanding the booking agent. What sort of is the main constraint to scaling that for you guys at this point? Is it compute capacity? Is it you need to sort of R&D testing time? Like, what is sort of the biggest lift you have to clear internally to scale this out to make it a material driver of the business? Thanks.
Brian Nowak: Great. Thanks for taking my question. Maybe two. Glenn, on the, on the public call, on the main remarks, you talked about strengthening Genius this year. Can you just maybe talk to us a little bit how you think about ways in which you want to strengthen the Genius program this year and maybe into 2027? The second one, just to go back to your very last comment about rolling out more agentic capabilities, you know, making Penny more widely available, expanding the booking agent. What sort of is the main constraint to scaling that for you guys at this point? Is it compute capacity? Is it you need to sort of R&D testing time? Like, what is sort of the biggest lift you have to clear internally to scale this out to make it a material driver of the business? Thanks.
Speaker #3: Yeah. So on the first one on Genius absolutely something we are working on now. I believe you know connected trip by itself is fantastic.
Speaker #2: While we remain mindful of the current macroeconomic and geopolitical environment, we have navigated similar periods before and remain confident in the enduring, resilient demand for travel.
Speaker #3: Connected trip with Genius superpower. And we need to bring it together. And we're working on this the best ways we're gonna bring together Genius in a much better way down the road that will create even more loyalty.
Speaker #2: We stay focused on what we can control and continue to execute against our long-term vision. Thank you and good night. That concludes today's call. Thank you all for joining.
Speaker #3: Make people enjoy and feel they got a better value they're doing a better way to travel using us by putting it all together. In a much more cohesive really holistic way.
Speaker #3: Now you'd probably like me to give you the details right now. And you're probably not surprised that I'm not going to do that. But I assure you when we are ready to roll that out you will see it.
Glenn Fogel: Yeah. On the first one, on Genius, absolutely something we are working on now. I believe, you know, Connected Trip by itself is fantastic. Connected Trip with Genius, superpower. We need to bring it together, and we're working on this. The best ways we're gonna bring together Genius in a much better way down the road that will create even more loyalty, make people enjoy and feel they got a better value, they're doing a better way to travel using us by putting it all together in a much more cohesive, really holistic way. Now, you'd probably like me to give you the details right now, and you're probably not surprised I'm not going to do that. I assure you, when we are ready to roll that out, you will see it, you will hear it, you will know it. That's on strengthening Genius.
Glenn Fogel: Yeah. On the first one, on Genius, absolutely something we are working on now. I believe, you know, Connected Trip by itself is fantastic. Connected Trip with Genius, superpower. We need to bring it together, and we're working on this. The best ways we're gonna bring together Genius in a much better way down the road that will create even more loyalty, make people enjoy and feel they got a better value, they're doing a better way to travel using us by putting it all together in a much more cohesive, really holistic way. Now, you'd probably like me to give you the details right now, and you're probably not surprised I'm not going to do that. I assure you, when we are ready to roll that out, you will see it, you will hear it, you will know it. That's on strengthening Genius.
Speaker #3: You will hear it. You will know it. That's on on strengthening Genius. Regarding rolling out any of these things whether it be Penny or any of the things this is always a function of what are we think it is in terms of best best-in-class ready-to-roll ready-to-rock out to as many people?
Speaker #3: Or do we want to still keep it somewhat limited testing it to improve it further? Make sure it's all working the exact way it should be.
Speaker #3: See what sort of problems there could be or not. it's definitely not a compute problem. It's not a a sense of cost. It is purely one of the way we always do things.
Speaker #3: We like to test things. We like to make sure it's working. We don't wanna have customers who are unhappy. We wanna make sure we're meeting any regulatory issues that we have to deal with.
Speaker #3: You know that's one thing I think a lot of people really just don't don't have a sense of. You know there are a lot of rules about AI now.
Glenn Fogel: Regarding rolling out any of these things, whether it be Penny or any of the things, this is always a function of what do we think it is in terms of best-in-class, ready to roll, ready to rock out to as many people, or do we want to still keep it somewhat limited, testing it to improve it further, make sure it's all working the exact way it should be, see what sort of problems there could be or not. It's definitely not a compute problem. It's not a sense of cost. It is purely one of the way we always do things. We like to test things. We like to make sure it's working. We don't wanna have customers who are unhappy. We wanna make sure we're meeting any regulatory issues that we have to deal with.
Glenn Fogel: Regarding rolling out any of these things, whether it be Penny or any of the things, this is always a function of what do we think it is in terms of best-in-class, ready to roll, ready to rock out to as many people, or do we want to still keep it somewhat limited, testing it to improve it further, make sure it's all working the exact way it should be, see what sort of problems there could be or not. It's definitely not a compute problem. It's not a sense of cost. It is purely one of the way we always do things. We like to test things. We like to make sure it's working. We don't wanna have customers who are unhappy. We wanna make sure we're meeting any regulatory issues that we have to deal with.
Speaker #3: Particularly in Europe but all over. And we have to meet not only the AI rules but also the privacy rules. And then if you're doing payments gotta make sure that's fitting under there too.
Speaker #3: Lots of things. So we just wanna make sure we do something right.
Speaker #4: And Brian if I may add to that. But of course we are very focused on going as fast as we can. Because strategically think about it in the following way.
Speaker #4: For us it's very important to protect customers that are coming direct to us. We want to make sure that they have an experience in our environment that is at least as good as they can get.
Glenn Fogel: You know, that's one thing I think a lot of people really just don't have a sense of. You know, there are a lot of rules about AI now, particularly in Europe, though all over. We have to meet not only the AI rules, but also the privacy rules. If you're doing payments, gotta make sure that's fitting under there too. Lots of things. We just wanna make sure we do something right.
Glenn Fogel: You know, that's one thing I think a lot of people really just don't have a sense of. You know, there are a lot of rules about AI now, particularly in Europe, though all over. We have to meet not only the AI rules, but also the privacy rules. If you're doing payments, gotta make sure that's fitting under there too. Lots of things. We just wanna make sure we do something right.
Speaker #4: And at at a generic horizontal agent. Because in that case they want to do that with us. Because they are with a brand they know.
Speaker #4: They trust. They have their loyalty program with. They know that you can flip it to a booking. If something happens they can make the update the changes.
Speaker #4: You can make the cancellation. You know who you can call. Who you can contact. So we have that brand trust loyalty with the customer.
Ewout Steenbergen: Brian, if I may add to that. Of course, we are very focused on going as fast as we can because strategically, think about it in the following way. For us, it's very important to protect customers that are coming direct to us. We want to make sure that they have an experience in our environment that is at least as good as they can get at a generic horizontal agent. In that case, they want to do that with us because they are with a brand they know, they trust, they have the loyalty program with. They know that you can flip it to a booking. If something happens, they can make the update, the changes. You can make the cancellation. You know who you can call, who you can contact. We have that brand trust loyalty with the customer.
Ewout Steenbergen: Brian, if I may add to that. Of course, we are very focused on going as fast as we can because strategically, think about it in the following way. For us, it's very important to protect customers that are coming direct to us. We want to make sure that they have an experience in our environment that is at least as good as they can get at a generic horizontal agent. In that case, they want to do that with us because they are with a brand they know, they trust, they have the loyalty program with. They know that you can flip it to a booking. If something happens, they can make the update, the changes. You can make the cancellation. You know who you can call, who you can contact. We have that brand trust loyalty with the customer.
Speaker #4: So going as fast as we can so that they can have that experience that full experience in our environment is going to be the most important thing to actually not protect the direct channel but further expand the direct channel in the in the future.
Speaker #6: Cool. Thanks guys.
Speaker #5: That concludes our question and answer session. I would now turn the call back over to Glenn Fogel for closing remarks.
Speaker #3: Thank you. And in closing I wanna thank our dedicated employees stockholders and most importantly our travelers and partners. Whose commitment and support were foundational in our strong execution and solid performance this quarter.
Ewout Steenbergen: Going as fast as we can so that they can have that experience, that full experience in our environment, is going to be the most important thing to actually not protect the direct channel, but further expand the direct channel in the future.
Ewout Steenbergen: Going as fast as we can so that they can have that experience, that full experience in our environment, is going to be the most important thing to actually not protect the direct channel, but further expand the direct channel in the future.
Speaker #3: While we remain mindful of the current macroeconomic and geopolitical environment we have navigated similar periods before and remain confident in the enduring resilient demand for travel.
Brian Nowak: Cool. Thanks, guys.
Brian Nowak: Cool. Thanks, guys.
Speaker #3: We stay focused on what we can control. And continue to execute against our long-term vision. Thank you and good night.
Operator: That concludes our question and answer session. I would now turn the call back over to Glenn Fogel for closing remarks.
Operator: That concludes our question-and-answer session. I would now turn the call back over to Glenn Fogel for closing remarks.
Glenn Fogel: Thank you. In closing, I wanna thank our dedicated employees, stockholders, and most importantly, our travelers and partners, whose commitment and support were foundational in our strong execution and solid performance this quarter. While we remain mindful of the current macroeconomic and geopolitical environment, we have navigated similar periods before and remain confident in the enduring resilient demand for travel. We stay focused on what we can control and continue to execute against our long-term vision. Thank you and good night.
Glenn Fogel: Thank you. In closing, I wanna thank our dedicated employees, stockholders, and most importantly, our travelers and partners, whose commitment and support were foundational in our strong execution and solid performance this quarter. While we remain mindful of the current macroeconomic and geopolitical environment, we have navigated similar periods before and remain confident in the enduring resilient demand for travel. We stay focused on what we can control and continue to execute against our long-term vision. Thank you and good night.
Operator: This concludes today's call. Thank you all for joining. You may now disconnect.
Operator: This concludes today's call. Thank you all for joining. You may now disconnect.