Q2 2026 Chime Financial Inc Earnings Call

August 5, 2026

Speaker #1: Please stand by. Your program is about to begin. Good afternoon, and welcome to Chime Financial, Inc.'s second quarter 2026 earnings conference call. Following the speakers' remarks, we will open the lines for questions.

Operator: Please stand by. Your program is about to begin. Good afternoon, and welcome to Chime Financial, Inc.'s Q2 2026 earnings conference call. Following the speakers' remarks, we will open the lines for questions. As a reminder, this conference call is being recorded, and a replay of this call will be available on our investor relations website for a reasonable period of time after the call. I'd now like to turn the call over to Peter Stabler, Vice President of Investor Relations. Thank you. You may begin.

Operator: Good afternoon, and welcome to Chime Financial, Inc.'s Q2 2026 Earnings Conference Call. Following the speakers' remarks, we will open the lines for questions. As a reminder, this conference call is being recorded, and a replay of this call will be available on our investor relations website for a reasonable period of time after the call. I'd now like to turn the call over to Peter Stabler, Vice President of Investor Relations. Thank you. You may begin.

Speaker #1: As a reminder, this conference call is being recorded, and a replay of this call will be available on our investor relations website for a reasonable period of time after the call.

Speaker #1: I'd now like to turn the call over to Peter Stabler, Vice President of Investor Relations. Thank you. You may begin.

Speaker #2: Good afternoon, everyone, and thank you for joining us for Chime's second quarter 2026 earnings conference call. Joining me today are Chris Britt, our co-founder and CEO, and Matt Newcomb, our CFO.

Peter Stabler: Good afternoon, everyone, thank you for joining us for Chime's Q2 2026 earnings conference call. Joining me today are Chris Britt, our Co-founder and CEO, and Matt Newcomb, our CFO. Mark Troughton, our President, will participate in the Q&A session. As a reminder, we will disclose non-GAAP financial measures on this call. Definitions and reconciliations between our GAAP and non-GAAP results can be found in our earnings release and earnings presentation posted on our IR website at investors.chime.com. We will also make forward-looking statements on this call, including statements about our business, future outlook, and goals. Such statements are subject to known and unknown risks and uncertainties that could cause actual results to differ materially from those described. Many of these risks and uncertainties are described in our SEC filings, including our Form 10-Q filed on 7 May 2026.

Speaker #2: Mark Trouton, our president, will participate in the Q&A session. As a reminder, we will disclose non-GAAP financial measures on this call. Definitions and reconciliations between our GAAP and non-GAAP results can be found in our earnings release and earnings presentation posted on our IR website and investors.chime.com.

Peter Stabler: As a reminder, we will disclose non-GAAP financial measures on this call. Definitions and reconciliations between our GAAP and non-GAAP results can be found in our earnings release and earnings presentation posted on our IR website at investors.chime.com.

Speaker #2: We will also make forward-looking statements on this call, including statements about our business, future outlook, and goals. Such statements are subject to known and unknown risks and uncertainties that could cause actual results to differ materially from those described.

Peter Stabler: We will also make forward-looking statements on this call, including statements about our business, future outlook, and goals. Such statements are subject to known and unknown risks and uncertainties that could cause actual results to differ materially from those described. Many of these risks and uncertainties are described in our SEC filings, including our Form 10-Q filed on 7 May 2026.

Speaker #2: Many of these risks and uncertainties are described in our SEC filings, including our Form 10-Q, filed on May 7, 2026. Forward-looking statements represent our beliefs and assumptions only as of the date such statements are made.

Peter Stabler: Forward-looking statements represent our beliefs and assumptions only as of the date such statements are made. We disclaim any obligation to update any forward-looking statements except as required by law. I'll now hand the call over to Chris.

Speaker #2: We disclaim any obligation to update any forward-looking statements, except as required by law. I'll now hand the call over to Chris.

Speaker #3: Thanks, Peter. And thank you all for joining us today. Q2 was an exceptionally strong quarter, with outperformance across key areas of our business. Active members grew 20%, and revenue increased 27% on a year-over-year basis.

Chris Britt: Thanks, Peter, thank you all for joining us today. Q2 was an exceptionally strong quarter with outperformance across key areas of our business. Active members grew 20% and revenue increased 27% on a year-over-year basis. We accelerated growth of both card purchase volume and payment revenue, and our enterprise team signed on a top US employer for our Chime Workplace solution. Our strong momentum is translating to the bottom line, with adjusted EBITDA margin expanding to 15% for the quarter, up 12 points year-over-year. We also posted our second consecutive quarter of GAAP net income. Our results illustrate that Chime is emerging as the clear market leader and brand of choice for banking mainstream America. We continue to take share of primary accounts from large legacy banks while deepening relationships with our over 10 million active members.

Speaker #3: We accelerated growth of both card purchase volume and payment revenue, and our enterprise team signed on a top U.S. employer for our Chime Workplace solution.

Speaker #3: Our strong momentum is translating to the bottom line, with adjusted EBITDA margin expanding to 15% for the quarter, up 12 points year over year.

Speaker #3: We also posted our second consecutive quarter of GAAP net income. Our results illustrate that Chime is emerging as the clear market leader and brand of choice for banking mainstream America.

Speaker #3: We continue to take share of primary accounts from large legacy banks, while deepening relationships with our over 10 million active members. The momentum from recent product launches, along with our ambitious product roadmap, gives us confidence in our ability to achieve our vision to be the market leader in primary bank accounts in the U.S.

Chris Britt: The momentum from recent product launches and our ambitious product roadmap gives us confidence in our ability to achieve our vision to be the market leader in primary bank accounts in the US, enabling financial progress for millions of Americans who are frustrated with incumbent bank brands. Our new Chime Prime membership tier was a big contributor to success this quarter. Launched in early April, Chime Prime membership is available to any member making $3,000 or more of qualifying direct deposits per month. With 5% cashback rewards in the category of their choice, a 3.75% savings APY, higher MyPay limits, automatic qualification for an Instant Loan, Credit Builder, and lifestyle perks like Priority Pass lounge access, we believe Chime Prime offers one of the most rewarding ways for mainstream America to manage their everyday spending.

Speaker #3: Enabling financial progress for millions of Americans who are frustrated with incumbent bank brands. Our new Chime Prime membership tier was a big contributor to our success this quarter.

Speaker #3: Launched in early April, Chime Prime membership is available to any member making $3,000 or more in qualifying direct deposits per month. With 5% cashback rewards in the category of their choice, a 3.75% savings APY, higher MyPay limits, automatic qualification for an instant loan, credit building, and lifestyle perks like Priority Pass lounge access, we believe Chime Prime offers one of the most rewarding ways for mainstream America to manage their everyday spending.

Speaker #3: The core premise of Chime Prime is to provide even more value to members who engage with us deeply, and to broaden our appeal to an even wider range of consumer segments.

Chris Britt: The core premise of Chime Prime is to provide even more value to members who engage with us deeply and to broaden our appeal to an even wider range of consumer segments. Four months in, it's clear that that strategy is working. Once again, our fastest-growing segment is among consumers with more than $75,000 in annual income. At the same time, the percentage of new direct depositors that reach Chime Prime status is higher than ever. Chime Prime is encouraging members to expand their relationship with us, with more members than ever making Chime their primary financial partner. Because Prime members spend more, have higher product attach rates, and are more likely to adopt our Chime Card, they generate substantially higher RPAM, more than double the average Chime member. Looking ahead, we'll continue to add new features to make Chime Prime even more compelling.

Speaker #3: Four months in, it's clear that that strategy is working. Once again, our fastest-growing segment is among consumers with more than $75,000 in annual income.

Speaker #3: At the same time, the percentage of new direct depositors that reach Chime Prime status is higher than ever. Chime Prime is encouraging members to expand their relationship with us, with more members than ever making Chime their primary financial partner.

Speaker #3: And because Prime members spend more, have higher product attach rates, and are more likely to adopt our Chime card, they generate substantially higher RPAM—more than double the average Chime member.

Speaker #3: Looking ahead, we'll continue to add new features to make Chime Prime even more compelling. For example, later this quarter we plan to roll out a revolving, unsecured line of credit in beta, offering a new, flexible liquidity product for Prime members with larger liquidity needs.

Chris Britt: For example, later this quarter, we plan to roll out a revolving unsecured line of credit in beta, offering a new flexible liquidity product for Prime members with larger liquidity needs. Overall, we're thrilled with Chime Prime's early momentum and expect it to become a sustained driver of our expansion into higher-earning consumer segments. Turning to recent product news, last month, we announced the launch of Chime Invest, marking an important evolution for us from spending and savings towards helping our members build long-term wealth. While there are plenty of investment apps out there, what differentiates Chime Invest is its seamless integration into the banking app that millions of Americans rely on for their everyday money management. Almost 40% of Americans don't have any equity ownership, so we're eager to play a role in helping more consumers participate in the upside of our country's economic growth.

Speaker #3: Overall, we're thrilled with Chime Prime's early momentum and expect it to become a sustained driver of our expansion into higher-earning consumer segments. Turning to recent product news, last month we announced the launch of Chime Invest, marking an important evolution for us—from spending and savings towards helping our members build long-term wealth.

Speaker #3: While there are plenty of investment apps out there, what differentiates Chime Invest is its seamless integration into the banking app that millions of Americans rely on for their everyday money management.

Speaker #3: Almost 40% of Americans don't have any equity ownership, so we're eager to play a role in helping more consumers participate in the upside of our country's economic growth.

Speaker #3: We can not only help our members get started, but unlike standalone investment apps, we can create a more consistent habit of investing when a paycheck arrives in your Chime account.

Chris Britt: We can not only help our members get started, but unlike standalone investment apps, we can create a more consistent habit of investing when a paycheck arrives in your Chime account. Chime Invest includes managed portfolios created by a registered investment advisor and free self-directed investing that enables members to choose individual equities and ETFs. We're also excited to support Trump accounts pending rollover guidance from the Treasury, and we congratulate them on their successful launch last month. With nearly 80% of members already using our high-yield savings product, we're confident that we can drive adoption and consistent usage of Chime Invest early in our members' financial journey. We believe this will give Chime members a better shot at long-term wealth creation because, of course, time in the market matters more than timing the market.

Speaker #3: Chime Invest includes managed portfolios created by a registered investment advisor and free self-directed investing that enables members to choose individual equities and ETFs. We're also excited to support Trump accounts pending rollover guidance from the Treasury, and we congratulate them on their successful launch last month.

Speaker #3: With nearly 80% of members already using our high-yield savings product, we're confident that we can drive adoption and consistent usage of Chime Invest early in our members' financial journey.

Speaker #3: We believe this will give Chime members a better shot at long-term wealth creation because, of course, time in the market matters more than timing the market.

Speaker #3: Like Chime Prime, we expect Chime Invest to play an important role in attracting and retaining a broader segment of consumers to our expanding portfolio of products.

Chris Britt: Like Chime Prime, we expect Chime Invest to play an important role in attracting and retaining a broader segment of consumers to our expanding portfolio of products. Now transitioning to Chime Enterprise. I'm proud to report some exciting wins for the team. Earlier this week, we announced that Allied Universal, one of the largest employers in the US with approximately 320,000 North American-based employees, has signed on to offer Chime Workplace, our employee financial wellness suite featuring MyPay at Work. This partnership represents a transformative win and demonstrates that our workplace value proposition can attract the largest employers in the country. We also recently signed a national retailer with about 35,000 employees. We'll have more to share in the coming weeks when we launch that partnership. With this growing momentum and strong pipeline, we expect Chime Enterprise to become a meaningful contributor to member growth in 2027.

Speaker #3: Now transitioning to Chime Enterprise, I'm proud to report some exciting wins for the team. Earlier this week, we announced that Allied Universal, one of the largest employers in the U.S., with approximately 320,000 North American-based employees, has signed on to offer Chime Workplace, our employee financial wellness suite featuring MyPay at Work.

Speaker #3: This partnership represents a transformative win and demonstrates that our workplace value proposition can attract the largest employers in the country. We also recently signed a national retailer with about 35,000 employees, and we'll have more to share in the coming weeks when we launch that partnership.

Speaker #3: With this growing momentum and strong pipeline, we expect Chime Enterprise to become a meaningful contributor to member growth in 2027. Turning to our liquidity products, where we continue to see great performance, MyPay transaction profit grew 3x year over year, driven by strong origination volumes of $4.5 billion for the quarter, and a sequential improvement in loss rate.

Chris Britt: Turning to our liquidity products, where we continue to see great performance. MyPay transaction profit grew 3x year-over-year, driven by strong origination volumes of 4.5 billion for the quarter and a sequential improvement in loss rate. We're particularly excited about the performance of Instant Loans, our low-cost and flexible installment loan product. Originations grew nearly 70% quarter-over-quarter to 300 million, with strong loss rate performance seen across our cohorts, particularly among repeat borrowers. Based on the momentum we're seeing, we expect Instant Loans to exit Q3 with an annualized revenue run rate of more than $100 million. Our Instant Loans product has the highest NPS across our product offerings and is the foundation of a new lending platform for us.

Speaker #3: And we're particularly excited about the performance of Instant Loans, our low-cost and flexible installment loan product. Originations grew nearly 70% quarter-over-quarter to $300 million, with strong loss rate performance seen across our cohorts.

Speaker #3: Particularly among repeat borrowers. Based on the momentum we're seeing, we expect Instant Loans to exit Q3 with an annualized revenue run rate of more than $100 million.

Speaker #3: Our instant loan product has the highest NPS across our product offerings, and it is the foundation of a new lending platform for us. Looking ahead, we see enormous growth potential in expanded loan eligibility, limits, and duration, as we extend our lending footprint into higher-income segments with larger liquidity rates.

Chris Britt: Looking ahead, we see enormous growth potential in expanded loan eligibility, limits, and duration as we extend our lending footprint into higher-income segments with larger liquidity needs. At the core of our competitive advantage is our success in developing primary account relationships. These recurring direct deposits drive more precise underwriting and an advantaged loan repayment position. The significant scale of our spending and lending platform puts us in a strong position to report on the financial health of mainstream American consumers. While geopolitical uncertainties drive headlines, as with recent quarters, we continue to see strong evidence of a healthy consumer. Adjusted for inflation, direct depositor income, account balances, discretionary and non-discretionary spending continue to grow. We see no signs of stress across the performance of our liquidity products.

Speaker #3: At the core of our competitive advantage is our success in developing primary account relationships. These recurring direct deposits drive more precise underwriting and provide an advantaged loan repayment position.

Speaker #3: The significant scale of our spending and lending platform puts us in a strong position to report on the financial health of mainstream American consumers.

Speaker #3: While geopolitical uncertainties drive headlines, as with recent quarters, we continue to see strong evidence of a healthy consumer. Adjusted for inflation, direct depositor income, account balances, and discretionary and non-discretionary spending continue to grow.

Speaker #3: And we see no signs of stress across the performance of our liquidity products. On AI, we continue to scale JADE, our AI financial partner, to more members, who are using it to understand what's happening with their money and help them make better decisions.

Chris Britt: On AI, we continue to scale Jade, our AI financial partner, to more members who are using it to understand what's happening with their money and help them make better decisions. For example, last week, Jade flagged that my food delivery spend was running above my normal pattern and asked if I wanted to set a limit. I accepted. Now Jade tells me when I'm on pace to exceed it. While no single transaction is going to change your life, we all know that smart money moves compound over time and collectively lead to financial progress. AI will continue to make financial advice more widely available than ever and increasingly free. What I'm most excited about with Jade is the AI-driven, personalized advice and actions that can only take place from within your primary bank account. We'll be sharing more on Jade soon.

Speaker #3: For example, last week JADE flagged that my food delivery spend was running above my normal pattern and asked if I wanted to set a limit.

Speaker #3: I accepted, and now JADE tells me when I'm on pace to exceed it. While no single transaction is going to change your life, we all know that smart money moves compound over time and collectively lead to financial progress.

Speaker #3: AI will continue to make financial advice more widely available than ever, and increasingly free. But what I'm most excited about with JADE is the AI-driven, personalized advice and actions that can only take place from within your primary bank account.

Speaker #3: We'll be sharing more on JADE soon. To sum up, Q2 was another strong quarter. Our results and raised full-year outlook reflect the momentum in our business and the strength of our strategy.

Chris Britt: To sum up, Q2 was another strong quarter. Our results and raised full-year outlook reflect the momentum in our business and the strength of our strategy. We recently announced an internal reorganization that will reduce our workforce by approximately 10%. While these decisions are incredibly difficult, they will create a flatter and faster organization. We continue to see that smaller teams with fewer layers that use AI are shipping faster and getting even more work done. AI also continues to drive outsized efficiency gains, as we see in our cost to serve. In our roadshow, we highlighted our three to five x cost to serve advantage relative to incumbents. If you look at where we landed Q2, we've now reduced our cost to serve by an average of 10% for each of the last four years. This is a reflection of our digital-first model, enhanced further by AI.

Speaker #3: We recently announced an internal reorganization that will reduce our workforce by approximately 10%. While these decisions are incredibly difficult, they will create a flatter and faster organization.

Speaker #3: We continue to see that smaller teams with fewer layers that use AI are shipping faster and getting even more work done. AI also continues to drive outsized efficiency gains, as we see in our cost to serve.

Speaker #3: In our roadshow, we highlighted our 3- to 5-times cost-to-serve advantage relative to incumbents. And if you look at where we landed in Q2, we've now reduced our cost to serve by an average of 10% for each of the last four years.

Speaker #3: This is a reflection of our digital-first model, enhanced further by AI. We're still early in our journey to become the leader in primary accounts for everyday Americans. The opportunity ahead is significant, and we believe that we're well positioned to win.

Chris Britt: We're still early in our journey to become the leader in primary accounts for everyday Americans. The opportunity ahead is significant, and we believe that we're well-positioned to win. I'll now turn it over to Matt to cover our financial results and updated outlook.

Speaker #3: I'll now turn it over to Matt to cover our financial results and updated outlook.

Speaker #2: Thanks, Chris. Q2 was one of our strongest quarters yet as a public company, showcasing the impact from investments we've made in prior quarters across member acquisition, brand, product innovation, and technology.

Matt Newcomb: Thanks, Chris. Q2 was one of our strongest quarters yet as a public company, showcasing the impact from investments we've made in prior quarters across member acquisition, brand, product innovation, and technology. Chime Prime is the latest result of these investments, which in Q2, helped us accelerate revenue growth, accelerate actives growth, including direct depositor growth, accelerate volume growth, and accelerate RPAM growth. Meanwhile, we are also demonstrating the structural operating leverage in our model. In Q2, we grew adjusted EBITDA margin 12 percentage points year over year to 15%, with 60% incremental margin, and delivered our second consecutive quarter of positive GAAP EPS. As we've shown quarter after quarter, ours is a business model with strong long-term earnings power and now near-term profits. We expect these strong results to continue and are raising our guidance for the year, which I'll touch on in a minute.

Speaker #2: Chime Prime is the latest result of these investments, which in Q2 helped us accelerate revenue growth, accelerate active growth—including direct depositor growth—accelerate volume growth, and accelerate our PAM growth.

Speaker #2: Meanwhile, we were also demonstrating the structural operating leverage in our model. In Q2, we grew adjusted EBITDA margin 12 percentage points year over year to 15%, with 60% incremental margin, and delivered our second consecutive quarter of positive GAAP EPS.

Speaker #2: As we've shown quarter after quarter, ours is a business model with strong long-term earnings power and now near-term profits. We expect these strong results to continue and are raising our guidance for the year, which I'll touch on in a minute.

Speaker #2: In Q2, we drove strong results across multiple dimensions of growth: active members, our PAM, and transaction profit. Starting with active members, we continue to demonstrate that Chime is the leader in new checking account openings in the U.S., and in Q2 accelerated active member growth to 20% year over year.

Matt Newcomb: In Q2, we drove strong results across multiple dimensions of growth: active members, RPAM, and transaction profit. Starting with active members. We continue to demonstrate that Chime is the leader in new checking account openings in the US, and in Q2, accelerated active member growth to 20% year over year. As a reminder, we have a seasonal business. In particular, tax refund-related activity drives a pull forward of member acquisition and re-engagement into Q1, resulting in seasonally higher quarter-over-quarter net adds each Q1 and lower net adds each Q2. This Q2, we added approximately 200,000 net new active members quarter over quarter, twice as many as we added last Q2, and 1.7 million over the last 12 months, our most ever. We ended June with 10.4 million total active members. This accelerating momentum was due to a number of factors, but I'll highlight two.

Speaker #2: As a reminder, we have a seasonal pattern—tax refund-related activity drives a pull-forward of member acquisition and re-engagement into Q1, resulting in seasonally higher quarter-over-quarter net adds each Q1 and lower net adds each Q2.

Speaker #2: This Q2, we added approximately 200,000 net new active members quarter over quarter—twice as many as we added last Q2. We've added 1.7 million over the last 12 months, our most ever.

Speaker #2: We ended June with 10.4 million total active members. This accelerating momentum was due to a number of factors, but I'll highlight two. First, Chime Prime.

Matt Newcomb: First, Chime Prime, which brings together the best of Chime into a new membership tier, is clearly resonating across our member base, particularly higher earners. As Chris noted, in Q2, we added more members depositing at least $3,000 per month than ever before. We've also seen higher retention rates for existing direct depositors since Prime's launch. Second is the continued positive impact from our early engagement initiatives, such as enabling instant funding and mobile check deposits for new members, which make it easy to get started with Chime. These initiatives are helping us draw in more members to Chime and have improved our payback periods to 5 to 6 quarters. The real power is in the combination.

Speaker #2: Which brings together the best of Chime into a new membership tier and is clearly resonating across our member base, particularly with higher earners. As Chris noted, in Q2 we added more members depositing at least $3,000 per month than ever before.

Speaker #2: We've also seen higher retention rates for existing direct depositors since Prime's launch. Second is the continued positive impact from our early engagement initiatives, such as enabling instant funding and mobile check deposits for new members.

Speaker #2: These initiatives make it easy to get started with Chime. They are helping us draw in more members to Chime and have improved our payback periods to five to six quarters.

Speaker #2: But the real power is in the combination. We've made it easier than ever to get started with Chime, and now with Chime Prime, we are clearly showing our members that the more they do with Chime, the more they get from Chime.

Matt Newcomb: We've made it easier than ever to get started with Chime, now with Chime Prime, we are clearly showing our members that the more they do with Chime, the more they get from Chime. The result in Q2 was accelerating direct depositor growth, with particular strength in late-stage direct deposit conversions, which hit a record high in the quarter. With this momentum, we now expect to add 1.8 million net new active members in 2026, our largest cohort ever, well above our original goal of 1.4 million for the year. Second is RPAM. Our direct deposit relationships give us a high-quality, deeply engaged member base, and drive strong and sticky RPAM. In Q2, we accelerated RPAM growth to 6% year-over-year, reaching $260 in the quarter.

Speaker #2: The result in Q2 was accelerating direct depositor growth, with particular strength in late-stage direct deposit conversions, which hit a record high in the quarter.

Speaker #2: With this momentum, we now expect to add 1.8 million net new active members in 2026, our largest cohort ever and well above our original goal of 1.4 million for the year.

Speaker #2: Second is our PAM. Our direct deposit relationships give us a high-quality, deeply engaged member base and drive strong and sticky PAM. In Q2, we accelerated our PAM growth to 6% year over year, reaching $260 in the quarter.

Speaker #2: Notably, in Q2, we accelerated our PAM growth while also accelerating active member growth, driving both stronger quantity and quality concurrently. In particular, we saw strength with Chime Prime members, who to date have over twice the PAM of our average active member.

Matt Newcomb: Notably, in Q2, we accelerated RPAM growth while also accelerating active member growth, driving both stronger quantity and quality concurrently. In particular, we saw strength with Chime Prime members, who to date have over twice the RPAM of our average active member. Chime Prime improves both conversion to and retention of direct deposit relationships, drives greater wallet share, and helps generate more payments in platform revenue, even net of rewards costs. On the payment side, Chime Prime helped us accelerate purchase and OIT volume growth to 20% year-over-year in Q2. While we are a nominal payments business, which benefits from some degree of inflation, the acceleration in transaction volumes did not just come from higher gasoline prices like many others have reported. Ours is much more broad-based. Year-over-year growth in purchase and OIT volumes, excluding gasoline sales, also accelerated to 19%.

Speaker #2: Chime Prime improves both conversion to and retention of direct deposit relationships, drives greater wallet share, and helps generate more payments and platform revenue, even net of rewards costs.

Speaker #2: On the payment side, Chime Prime helped us accelerate purchase and OIT volume growth to 20% year-over-year in Q2. While we are a nominal payments business, which benefits from some degree of inflation, the acceleration in transaction volumes did not just come from higher gasoline prices like many others have reported.

Speaker #2: Ours is much more broad-based. Year-over-year growth in purchase and OIT volumes, excluding gasoline sales, also accelerated to 19%. Chime Prime is also driving Chime Card adoption, which earns higher interchange rates.

Matt Newcomb: Chime Prime is also driving Chime Card adoption, which earns higher interchange rates, with credit mix now 27% of total purchase volume. Fueling this growth, we saw incredibly strong member response to Prime's 5% cashback category of choice rewards offering. This strong engagement, particularly in the gas category, resulted in modestly higher contra-revenue rewards cost than we anticipated in Q2. We expect those costs to settle lower going forward. In fact, so far in Q3, payments revenue net take rates are pacing to grow 2 basis points year-over-year. More broadly, we're excited about cashback rewards as another lever to maximize growth in transaction profit dollars. We're very pleased with the impact right out of the gate. In Q2, we effectively traded 1 basis point of take rates for 5 points of volume growth acceleration, which accelerated payments and OIT revenue growth to 21% in the quarter.

Speaker #2: With credit mix now at 27% of total purchase volume, fueling this growth, we saw incredibly strong member response to Prime's 5% cashback category of choice rewards offering.

Speaker #2: This strong engagement, particularly in the gas category, resulted in modestly higher contra-revenue rewards costs than we anticipated in Q2. But we expect those costs to settle lower going forward.

Speaker #2: In fact, so far in Q3, payments revenue net take rates are pacing to grow two basis points year over year. More broadly, we're excited about cashback rewards as another lever to maximize growth in transaction profit dollars.

Speaker #2: We're very pleased with the impact right out of the gate. In Q2, we effectively traded one basis point of take rate for five points of volume growth acceleration, which accelerated Payments and OIT revenue growth to 21% in the quarter.

Speaker #2: But we think there is still much more to go. We remain very excited about the multi-year opportunity to expand take rates, net of rewards costs, as we continue to shift more volume to credit.

Matt Newcomb: We think there is still much more to go. We remain very excited about the multi-year opportunity to expand take rates net of rewards costs as we continue to shift more volume to credit. Chime Prime also drives platform revenue, which grew 48% year-over-year in Q2. As Chris noted, Prime members are pre-qualified for Instant Loans, our 3 to 12-month installment loan product. This helped fuel origination volume growth up nearly 70% quarter-over-quarter to $300 million in Q2. We continue to see cohorted loss rates perform very well, with substantially lower loss rates for repeat borrowers. In addition, we continue to drive strong MyPay results, with $4.5 billion of origination volumes in Q2 at loss rates of 90 basis points. All in all, we more than tripled MyPay transaction profit dollars year-over-year to $73 million in Q2.

Speaker #2: Chime Prime also drives platform revenue, which grew 48% year over year in Q2. As Chris noted, Prime members are pre-qualified for instant loans, our 3- to 12-month installment loan product.

Speaker #2: This helps fuel origination volume growth, up nearly 70% quarter over quarter to $300 million in Q2. And we continue to see cohorted loss rates perform very well, with substantially lower loss rates for repeat borrowers.

Speaker #2: In addition, we continue to drive strong MyPay results, with $4.5 billion of origination volumes in Q2 at loss rates of 90 basis points. All in all, we more than tripled MyPay transaction profit dollars year over year to $73 million in Q2.

Speaker #2: We've also started testing higher MyPay limits—yet another lever to grow transaction profit dollars—and expect to roll these out in the coming months.

Matt Newcomb: We've also started testing higher MyPay limits, yet another lever to grow transaction profit dollars, and we expect to roll these out in the coming months. Finally, I'm excited to announce a new $500 million warehouse facility with Goldman Sachs to fund the continued growth of our liquidity products. This facility is a testament to the strong progress we've already made scaling our liquidity products at low loss rates. The third dimension of growth is transaction profit. Our low-cost operating model has enabled us to offer what we believe is the most compelling breadth of services for mainstream consumers, which as of Q2, we delivered at 73% transaction margin. Transaction margin grew 4 percentage points year-over-year, driven by strong loss rate performance. Along with the growth in actives in RPAM, overall transaction profit grew 36% year-over-year in Q2. Importantly, this isn't flash-in-the-pan growth.

Speaker #2: Finally, I'm excited to announce a new $500 million warehouse facility with Goldman Sachs to fund the continued growth of our liquidity products. This facility is a testament to the strong progress we've already made scaling our liquidity products at low loss rates.

Speaker #2: The third dimension of growth is transaction profit. Our low-cost operating model has enabled us to offer what we believe is the most compelling breadth of services for mainstream consumers.

Speaker #2: Which, as of Q2, we delivered at 73% transaction margin. Transaction margin grew 4 percentage points year over year, driven by strong loss rate performance.

Speaker #2: Along with the growth in actives in our PAM, overall transaction profit grew 36% year over year in Q2. Importantly, this isn't flash-in-the-pan growth.

Speaker #2: We believe this is durable growth, underpinned by cohorts of deeply engaged, long-lasting primary account relationships. Across our cohorts, we see over 100% dollar-based transaction profit retention, net of churn.

Matt Newcomb: We believe this is durable growth, underpinned by cohorts of deeply engaged, long-lasting primary account relationships. Across our cohorts, we see over 100% dollar-based transaction profit retention, net of churn. Our cohorts nearly triple in RPAM as they mature, as members attach to more products over time. Strengthened further by Prime, LTV to CACs are now up to 9x. These attractive unit economics are what drive the structural operating leverage in our business. Strong margin expansion concurrent with meaningful investments in growth. Non-GAAP OpEx as a percent of revenue fell by 8 percentage points year-over-year, with operating leverage across all OpEx categories. Q2 adjusted EBITDA margin of 15% was up 12 percentage points year-over-year, with incremental margins of 60%. We delivered $102 million of adjusted EBITDA and $28 million of net income, our second consecutive quarter of positive GAAP EPS. Turning to our guidance.

Speaker #2: Our cohorts nearly triple in our PAM as they mature, as members attach to more products over time. And strengthened further by Prime, LTV to CACs are now up to 9x.

Speaker #2: These attractive unit economics are what drive the structural operating leverage in our business. Strong margin expansion, concurrent with meaningful investments in growth. Non-GAAP OPEX as a percent of revenue fell by 8 percentage points year over year.

Speaker #2: With operating leverage across all OpEx categories, Q2 adjusted EBITDA margin of 15% was up 12 percentage points year over year, with incremental margins of 60%.

Speaker #2: We delivered $102 million of adjusted EBITDA and $28 million of net income, our second consecutive quarter of positive GAAP EPS. Turning to our guidance, in the third quarter we expect revenue between $680 and $690 million, resulting in year-over-year revenue growth between 25% and 27%.

Matt Newcomb: In Q3, we expect revenue between $680 to 690 million, resulting in year-over-year revenue growth between 25% and 27%. We expect adjusted EBITDA between $105 to 110 million, an adjusted EBITDA margin of between 15% and 16%. For the full year, we expect revenue between $2.725 to 2.745 billion, resulting in year-over-year revenue growth between 25% and 26%. We expect full year adjusted EBITDA of between $465 to 475 million, and an adjusted EBITDA margin of 17%. We now expect an incremental adjusted EBITDA margin north of 60% for 2026. Note that our outlook includes the impact of our recent restructuring announcements. While we will reinvest a portion of payroll savings, this restructuring will also drive further operating leverage, particularly as we head into 2027, when we expect to keep payroll costs flat relative to 2026.

Speaker #2: We expect adjusted EBITDA between $105 and $110 million, and an adjusted EBITDA margin of between 15% and 16%. For the full year, we expect revenue between $2.725 and $2.745 billion, resulting in year-over-year revenue growth between 25% and 26%.

Speaker #2: And we expect full-year adjusted EBITDA of between $465 million and $475 million, and an adjusted EBITDA margin of 17%. We now expect an incremental adjusted EBITDA margin north of 60% for 2026.

Speaker #2: Note that our outlook includes the impact of our recent restructuring announcements. While we will reinvest a portion of payroll savings, this restructuring will also drive further operating leverage, particularly as we head into 2027, when we expect to keep payroll costs flat relative to 2026.

Speaker #2: Specifically, in Q3 '26, we expect to recognize approximately $16 million to $20 million of net cash restructuring charges, partially offset by a reversal of approximately $9 million to $12 million in non-cash stock-based compensation expense.

Matt Newcomb: Specifically, in Q3 2026, we expect to recognize approximately $16 to 20 million of net cash restructuring charges, partially offset by a reversal of approximately $9 to 12 million in non-cash stock-based compensation expense, for an expected impact to net income of $6 to 9 million. Before we open it up for questions, I'd like to say a few personal words. After a decade at Chime, I've decided it's the right time to step down as CFO and spend more time with my family, now a family of five. It has been the opportunity and privilege of my career to have helped build this company from some of its earliest days, and there's so much more ahead.

Speaker #2: For an expected impact to net income of $6 to $9 million. Before we open it up for questions, I'd like to say a few personal words.

Speaker #2: After a decade at Chime, I've decided it's the right time to step down as CFO and spend more time with my family—now a family of five.

Speaker #2: It has been the opportunity and privilege of my career to have helped build this company from some of its earliest days, and there is so much more ahead.

Speaker #2: I make this transition when Chime's opportunity is as big as it's ever been, at a moment when the business has incredible momentum, a strong foundation for continued growth, and an extraordinarily talented team carrying it forward.

Matt Newcomb: I make this transition when Chime's opportunity is as big as it's ever been, at a moment when the business has incredible momentum, a strong foundation for continued growth, and an extraordinarily talented team carrying it forward. I'll be working closely with Chris, Mark, and the broader team over the coming months to ensure a smooth handoff. Chris and Ryan, thank you for your trust. To all my Chimer colleagues, thank you for your partnership, your dedication to this great company, and for making Chime such a special place to build.

Speaker #2: I'll be working closely with Chris, Mark, and the broader team over the coming months to ensure a smooth handoff. Chris and Ryan, thank you for your trust.

Speaker #2: And to all my Chime colleagues, thank you for your partnership, your dedication to this great company, and for making Chime such a special place to build.

Speaker #1: I want to thank you, Matt, for your leadership over the past 10 years. Matt has really been central to Chime's success, and a close friend and partner to me since the very early days.

Chris Britt: I want to thank you, Matt, for your leadership over the past 10 years. Matt has really been central to Chime's success and a close friend and partner to me since the very early days. He's worked tirelessly to build and scale Chime for a decade and has now decided to take a well-deserved break. While he will support us through the search for our next CFO and the transition, this will be his last earnings call, and I want to take the opportunity to thank him for everything you've done for us. We've kicked off an executive search, and our President, Mark Troughton, who many of you know, will be president and interim CFO until we find a permanent CFO replacement. With that, we'll open it up to Q&A.

Speaker #1: He's worked tirelessly to build and scale Chime for a decade, and has now decided to take a well-deserved break. While he will support us through the search for our next CFO and the transition, this will be his last earnings call, and I want to take the opportunity to thank him for everything he has done for us.

Speaker #1: We've kicked off an executive search, and our president, Mark Trotton, who many of you know, will be president and interim CFO until we find a permanent CFO replacement.

Speaker #1: With that, we'll open it up to Q&A.

Speaker #3: Thank you. If you would like to ask a question, press star one on your keypad. To leave the queue at any time, press star two.

Operator: Thank you. If you would like to ask a question, press star one on your keypad. To leave the queue at any time, press star two. We do ask that you limit yourself to one question and one follow-up question and may rejoin the queue if time permitting. Again, that's star one to ask a question. Our first question comes from Tien-Tsin Huang with J.P. Morgan. Please go ahead.

Speaker #3: We do ask that you limit yourself to one question and one follow-up question, and you may rejoin the queue if time permits. Again, that's star one to ask a question. Our first question comes from Tian Xinhuang with JP Morgan.

Speaker #3: Please go ahead.

Speaker #4: It takes a lot. All the best to you, Matt. You're definitely going to be missed, and thanks—thanks for all the help over the years.

Tien-Tsin Huang: Thanks a lot. All the best to you, Matt. You're definitely going to be missed. Thanks for all the help over the years. In terms of the question, I was thinking about what to ask. Maybe I'll ask if it's okay on the reorg and the reduction in force. It's not easy, Chris, I know you mentioned that. Curious why now? What outcomes are you solving for? It sounds like product velocity, more opportunity to invest, and you'll give some back as well in the form of earnings. Maybe just if you can help organize that for us, that would be great to start. Thank you.

Speaker #4: In terms of the question, I was thinking about what to ask. Maybe I'll ask if it's okay to discuss the reorg and the reduction in force. It's not easy.

Speaker #4: Chris, I know you mentioned that. Curious—why now? What outcomes are you solving for? It sounds like product velocity, more opportunity to invest, and you'll give some back.

Speaker #4: As well, in the form of earnings. But maybe, if you could help organize that for us, that would be great to start. Thank you.

Speaker #1: Yeah, thanks, Tian Jin. I appreciate it. I think, as you can see from these results we just reported, we are truly taking this action from a position of strength.

Chris Britt: Yeah. Thanks, Tien-Tsin, I appreciate it. I think as you can see from these results we just reported, we are truly taking this action from a position of strength. The way we thought about it is we want to make sure that we are well-positioned for this next chapter of growth. I think we always need to be willing to evolve the organization and be willing to make changes, to stay lean, to be flatter, and to be more effective. We're seeing it inside of our company today, that smaller teams move faster than ever using AI, and all the superpowers that that can provide small, tight-knit teams. We know that we can do even more than ever with lean organizations. It also, when you have these smaller teams and fewer layers, it allows us to fight bureaucracy that naturally happens when companies start to grow.

Speaker #1: The way we thought about it is, we want to make sure that we are well-positioned for this next chapter of growth. I think we always need to be willing to evolve the organization and be willing to make changes to stay lean, to be flatter, and to be more effective.

Speaker #1: We're seeing it inside of our company today that smaller teams move faster than ever, using AI and all the superpowers that that can provide.

Speaker #1: Small, tight-knit teams—we know that we can do even more than ever with lean organizations. And also, when you have these smaller teams and fewer layers, it allows us to fight the bureaucracy that naturally happens when companies start to grow.

Speaker #1: So we like smaller teams, fewer layers, more accountability, and like Matt indicated, while there will certainly be some opex savings here, we're also going to reinvest some of the savings for the next leg of growth.

Chris Britt: We like smaller teams, fewer layers, more accountability, and like Matt indicated, while there will be certainly some OpEx savings here, we're also going to reinvest some of the savings for the next leg of growth.

Speaker #2: Yeah, thanks, Chris. Just to add to that, there will be some reinvestment. This is another driver of operating leverage going forward. And I would say, particularly so as we head into 2027, when we expect to keep payroll costs flat relative to 2026.

Matt Newcomb: Yeah. Thanks, Chris. Just to add to that, there will be some reinvestment. This is another driver of operating leverage going forward. I would say particularly so as we head into 2027, when we expect to keep payroll costs flat, relative to 2026.

Speaker #4: Yes, that was clear. Thanks for going through that. Just a quick follow-up then: it sounds like the health of the consumer is quite good across your base.

Tien-Tsin Huang: Yes, that was clear. Thanks for going through that. Just my quick follow-up. It sounds like the health of the consumer is quite good across your base. Looks like the spend per active is improving. Can we infer from that that there's stronger spending power in the base? Is that mix? Is that a switch in the product

Speaker #4: Looks like the spend proactive is improving. Can we infer from that that there's stronger spending power in the base? Is that mix? Is that a switch in the product that's being utilized here?

Tien-Tsin Huang: that's being utilized here. Just maybe any other color you can add on the health of the consumer. Thanks.

Speaker #4: Just maybe any other color you can add on the health of the consumer? Thanks.

Speaker #1: Yeah, I'll take that. I think, similar to what you're seeing across the board from other companies and other banking platforms that are reporting, while consumers are saying that they feel cautious, what we're seeing is actually a different story.

Chris Britt: Yeah, I'll take that. I think similar to what you're seeing across the board from other companies, other banking platforms that are reporting, is that while consumers are saying that they feel cautious, what we're seeing is actually a different story. We're seeing broad growth in spend across the board, across segment types. Overall spending is up. Discretionary spending is up in things like entertainment and food delivery, and online shopping. Savings balances are up for sure. While it is true that we see faster growth among the higher income segments inside of the portfolio of Chime members, there's no question that the growth is really broad based. The stories of the consumer demise, I'm four or five quarters in now, we hear it over and over, but we continue to see a very healthy consumer this quarter once again.

Speaker #1: We're seeing broad growth in spend across the board, across segment types. So overall spending is up, discretionary spending is up in things like entertainment and food delivery and online shopping, and savings balances are up for sure.

Speaker #1: And while it is true that we see faster growth among the higher income segments inside the portfolio of Chime members, there's no question that the growth is really broad-based.

Speaker #1: So, the stories of the consumer demise—four or five quarters in now—we hear it over and over, but we continue to see a very healthy consumer this quarter.

Speaker #1: Once again, and again, we have we enjoy these primary account relationships, and if and when we ever saw a bump in behavior, uptick in unemployment, we'd be the first ones to see it.

Chris Britt: Again, we enjoy these primary account relationships and if, and when we ever saw a bump in behavior, uptick in unemployment, we'd be the first ones to see it, and we just don't see it. I would just say resilient and strong consumer spend and health across the board is the behavior we're seeing for sure.

Speaker #1: And we just don't see it. So, I would just say resilient and strong consumer spend and health across the board is the behavior we're seeing, for sure.

Speaker #3: Thank you. Our next question comes from James Bissett with Morgan Stanley. Please go ahead.

Operator: Thank you. Our next question comes from James Faucette with Morgan Stanley. Please go ahead.

Speaker #5: Thanks so much. I wanted to ask—I'll put both my questions together because I think they're probably related. Comments around attracting users with income above $75,000 a year, et cetera, seem pretty important.

James Faucette: Thanks so much. Wanted to ask, I'll put both my questions together because I think they're probably related. Comments around attracting users that are income above $75,000 a year, et cetera, seem pretty important, and just wondering if there are particular products that you can attribute to that kind of attraction. I guess related to that, I'm interested to hear that you're going to start trialing at least a revolving credit product. Just more details on that and how we should think about that type of product's potential contribution to growth, et cetera. Thanks.

Speaker #5: And just wondering if there are particular products that you can attribute to that kind of attraction. And I guess, related to that, I'm interested to hear that you're going to start trialing at least a revolving credit product.

Speaker #5: Just more details on that, and how we should think about that type of product’s potential contribution to growth, et cetera. Thanks.

Speaker #1: Thanks for the question, James. Yeah, I think it's the combination of products that are continuing to drive just broader interest in Chime, including among higher-income segments.

Chris Britt: Thanks for the question, James. Yeah. I think it's the combination of products that are continuing to drive just broader interest in Chime, including among higher income segments. Obviously, the Chime Prime product with 5% cash back and 3.75% APY and a whole host of perks like Priority Pass, lounge access, this is a really powerful combination of services, especially when you include some of the liquidity products we have there, guaranteed access to our Instant Loans product. Now most recently with our launch of investments, and Chime Invest and all the services available through there. We just continue to see that we are growing at the fastest clip among the 75K plus income segment once again. We feel really good about that, and I think you can see it in the results.

Speaker #1: Obviously, the Chime Prime product with 5% cash back and 3.75% APY—and a whole host of perks like Priority Pass, lounge access—these are really, this is a really powerful combination of services, especially when you include some of the liquidity products we have there, guaranteed access to our instant loan product, and now, most recently, with our launch of investments in Chime Invest and all the services available through there.

Speaker #1: We continue to see that we are growing at the fastest clip among the $75K-plus income statement income segment, once again. So we feel really good about that.

Speaker #1: And I think you can see it in the results. You see that these higher-income consumers now have more motivation to put more deposits into Chime.

Chris Britt: You see that these higher income consumers now have more motivation to put more deposits into Chime. We're seeing more consumers, more of our new direct depositors than ever on an absolute basis are now qualifying for this $3,000 deposit plus tier that you get with Chime Prime benefits. I think you should expect to continue to see more products and services that appeal to a broader segment of consumers, including higher income consumers. Maybe, Mark, you want to talk about the line of credit launch?

Speaker #1: We're seeing more consumers—more of our new direct depositors than ever, on an absolute basis—are now qualifying for this $3,000 deposit-plus tier that you get with Chime Prime benefits.

Speaker #1: So I think you should expect to continue to see more products and services that appeal to a broader segment of consumers, including higher-income consumers.

Speaker #1: And maybe, Mark, do you want to talk about the line of credit launch?

Speaker #5: Yeah, sure. Thanks, Chris. James, I think on the line of credit, we've said for some time that there's a huge opportunity in our member base for low-cost, high-quality lending products.

Mark Troughton: Yeah, sure. Thanks, Chris. James, I think on the line of credit, we've said for some time that there's a huge opportunity in our member base for low-cost, high-quality lending products. The focus of line of credit is to meet the needs of these higher income members, in particular, those that are looking for a more flexible type of liquidity. A significant portion of our member base actually prefers a revolving facility to a reducing balance installment type loan. Line of credit is going to offer these members the convenience of having that line of credit attached to their checking account, where it'll be always on, and where they can access it just with a swipe of the card. Just to reiterate, line of credit is a Chime Prime product. It'll only be available to members that direct deposit more than $3,000 a month.

Speaker #5: And the focus of the line of credit is to meet the needs of these higher-income members, in particular, those that are looking for a more flexible type of liquidity.

Speaker #5: A significant portion of our member base actually prefers a revolving facility to a reducing balance installment-type loan. And a line of credit is going to offer these members the convenience of having that line of credit attached to their checking account, where it'll be always on, and where they can access it just with a swipe of the card.

Speaker #5: So just to reiterate, Line of Credit is a Chime Prime product. It will only be available to members with direct deposits of more than $3,000 a month.

Speaker #5: And again, we're doing exactly what we've done with SparkMe and MyPay and Instant Loans. We're going to leverage that privileged account data and that position at the top of the repayment stack to drive longer relationships and better transaction profit margins.

Mark Troughton: Again, we're doing exactly what we've done with SpotMe and MyPay and Instant Loans, and we're going to leverage that privileged account data and that position at the top of the repayment stack to drive longer relationships and better transaction profit margin.

Speaker #3: Thank you. Our next question comes from Darren Peller with Wolf Research. Please go ahead.

Operator: Thank you. Our next question comes from Darrin Peller with Wolfe Research. Please go ahead.

Speaker #4: All right. Hey, guys. Thanks. I want to touch on MyPay for a moment again, just because it continues to show strength. But you've talked about a few different levers.

Darrin Peller: All right. Hey, guys. Thanks. I want to touch on MyPay for a moment again, just because it continues to show strength. You've talked about a few different levers, I know over the past few quarters, one of them being flexing loss rates up slightly just with higher limits, lower eligibility requirements. We saw loss rates decline again. I saw, I think, 0.9%, obviously a good sign, but has your view changed at all on having more flexible limits? How should we think about a potential upside for MyPay from here going forward?

Speaker #4: I know over the past three quarters—one of them being flexing loss rates up slightly, just with higher limits and lower eligibility requirements—we saw loss rates decline again, and I saw you, I think, 0.9%.

Speaker #4: Obviously, a good sign. But has your view changed at all on having more flexible limits? How should we think about the potential upside for MyPay from here, going forward?

Speaker #5: Yeah, that's a great question. I'll pick that one up. MyPay had another fantastic quarter. Our originations were up 15% year over year, and our revenue was up 47% year over year.

Mark Troughton: Yeah, that's a great question. I'll pick that one up. MyPay had another fantastic quarter. The originations were up 15% year-over-year. We had revenue up 47% year-over-year. Loss rates came in again below 1%. The result of that was a transaction profit margin of 64% and a tripling of our transaction profit year-over-year. We feel really good about that, as you've indicated. As we look forward, we definitely see more opportunity on MyPay. As an example, we've actually just rolled out access to higher limits on MyPay up to $1,000. Literally, that happened this week. These higher limits will provide our members even greater access to the liquidity they need, and in turn, it'll drive greater monetization for Chime. Our focus is on optimizing for transaction profit rather than loss rates.

Speaker #5: Loss rates came in again below 1%. The result of that was a transaction profit margin of 64% and a tripling of our transaction profit year-over-year.

Speaker #5: So we feel really good about that. As you've indicated, as you look forward, we definitely see more opportunity on MyPay. And as an example, we've actually just rolled out access to higher limits on MyPay—up to $1,000—literally, that happened this week.

Speaker #5: And these higher limits will provide our members even greater access to the liquidity they need, and in turn, it'll drive greater monetization for Chime.

Speaker #5: Our focus is on optimizing for transaction profit rather than loss rates. So, you will likely see a slight increase in MyPay loss rates for Q3 and Q4.

Mark Troughton: You will likely see a slight increase in MyPay loss rates for Q3 and Q4, but that'll be much more than compensated for by increases in higher transaction profits.

Speaker #5: But that'll be much more than compensated for by increases in higher transaction profit. I also think it's worth reminding everyone that MyPay still operates at a price level that is a half hour competitive.

Darrin Peller: Okay. That's really clear.

Mark Troughton: I also think it's worth reminding everyone that MyPay still operates at a price level that is half our competitive. I think it's just important to keep that in mind because I think it demonstrates the power of our low-cost model and our privileged direct deposit relationships.

Speaker #5: I think it's just important to keep that in mind, because I think it demonstrates the power of our low-cost model and our privileged direct deposit relationships.

Speaker #4: Yeah, that's really fair. All right, just one quick follow-up. Just on the enterprise side—it was great to see the announcement there. I'm a large partner, so maybe just a quick update on any attach or adoption trends with early partners, and what the pipeline looks like going forward there.

Darrin Peller: Yeah, that's really fair. All right. Just one quick follow-up. It's just on the Enterprise side. Maybe just a quick update on any attach or adoption trends with early partners and what the pipeline looks like going forward there. I also just want to reiterate, and thank Matt for everything. Matt, you've been a huge help, so good luck to you, and thanks.

Speaker #4: And I also just want to reiterate and thank Matt for everything. Matt, you've been a huge help, so good luck to you. Thanks.

Speaker #1: Let me start by just saying how proud I am of the Enterprise team and the great progress that they've been making, and I'm really excited about the pipeline we have.

Matt Newcomb: Let me start by just saying how proud I am of the Enterprise team and the great progress that they've been making and really excited about the pipeline we have. Why don't you cover this one, Mark?

Chris Britt: Let me start by just saying how proud I am of the Enterprise team and the great progress that they've been making and really excited about the pipeline we have. Why don't you cover this one, Mark?

Speaker #1: Why don't you cover this one, Mark?

Speaker #5: Yeah, sure. The progress this quarter was great. We've been saying for some time that the Chime workplace offering is a broader employee wellness offering.

Mark Troughton: Yeah, sure. The progress this quarter was great. We've been saying for some time that the Chime Workplace offering is a broader employee wellness offering. It is fee-free to both employers and employees. We think it's much stronger than some of these expensive point solution earned wage access products. I think you've seen that this quarter. What you see here is a resonating yes from the market, and we're really excited about Allied Universal and the second retailer whose details we'll be sharing once we actually roll it out. The pipeline is strong. It continues to grow. We expect to have some more exciting announcements on Enterprise in the coming months. As it relates to the future, we don't expect Enterprise to be a meaningful contributor to member growth in 2026, but we do see it being a meaningful contributor to direct deposit growth in 2027.

Speaker #5: It is fee-free to both employers and employees, and we think it's much stronger than some of these expensive point-solution earned wage access products.

Speaker #5: And I think you've seen that this quarter. What you see here is a resonating yes from the market. And we're really excited about Allied and the second retailer, whose details we'll be sharing once we actually roll it out.

Speaker #5: The pipeline is strong. It continues to grow. We expect to have some more exciting announcements on enterprise in the coming months. As it relates to the future, we don't expect enterprise to be a meaningful contributor to member growth in 2026.

Speaker #5: But we do see it being a meaningful contributor to direct deposit growth in '27. We're not giving specific guidance related to adoption and conversion at this point, but we will certainly be including the impact of Enterprise in our overall member growth guidance for '27.

Mark Troughton: We're not giving specific guidance related to sort of adoption and conversion at this point, but we will certainly be including the impact of Enterprise in our overall member growth guidance for 2027.

Speaker #3: Thank you. Our next question will come from Will Nance with Goldman Sachs. Please go ahead.

Operator: Thank you. Our next question will come from Will Nance with Goldman Sachs. Please go ahead.

Speaker #6: Guys, thank you for taking the question. First of all, Matt, it's been a pleasure working with you. It sounds like you've got your hands full at home, but you're leaving some big shoes to fill.

Will Nance: Guys, thank you for taking the question. First of all, Matt, it's been a pleasure working with you. Sounds like you got your hands full at home, but you're leaving some big shoes to fill. Second, congrats on all the great business developments. Congrats on that credit line in particular. I was hoping you could talk a little bit about some of the trends that you're seeing in customer acquisition and direct deposit attach. JPMorgan said on their earnings call this past quarter, they added $1.7 million checking accounts last year. You're basically guiding to that same number as the largest bank in the country. How are you thinking about the momentum there, the sustainability of customer acquisition? More importantly, on direct deposit attach, you also threw out a stat, I think it was late-stage direct deposit conversion.

Speaker #6: Second, congrats on all the great business developments. Congrats on that credit line in particular. I was hoping you could talk a little bit about some of the trends that you're seeing in customer acquisition and direct deposit attach.

Speaker #6: J.P. Morgan said on their earnings call this past quarter that they added 1.7 million checking accounts last year. You're basically guiding to that same number as the largest bank in the country.

Speaker #6: So how are you thinking about the momentum there and the sustainability of customer acquisition? And then, more importantly, on direct deposit attach, you also threw out a stat.

Speaker #6: I think it was late-stage direct deposit conversion. Maybe just help unpack that and talk about the quality of the account growth that you're adding.

Will Nance: Maybe just help unpack that and talk about the quality of the account growth that you're adding. Thanks for taking the question.

Speaker #6: Thanks for taking the question.

Speaker #1: Thanks, Will, and appreciate the kind words there. We are seeing a ton of momentum on the member growth side. Just as a quick reminder, as you will recall, our business has seasonality.

Matt Newcomb: Thanks, Will, appreciate the kind words there. We are seeing a ton of momentum on the member growth side. Just as a quick reminder, as you will recall, our business has seasonality. We always see a much more muted quarter-to-quarter growth in actives from Q1 to Q2, and that's just due to tax refund related activity. The best way to look at our member growth is year-over-year, and we did have a strong showing on that front in Q2. We accelerated member growth to 20% year-over-year. We added twice as many active members in the quarter than we did in the quarter last year. It is a record number of actives we've added now over the last 12 months, $1.7 million.

Speaker #1: We always see a much more muted quarter-to-quarter growth in active from Q1 to Q2, and that's just due to tax refund-related activity.

Speaker #1: So the best way to look at our member growth is year over year, and we did have a strong showing on that front in Q2.

Speaker #1: We accelerated member growth to 20% year over year. We added twice as many active members in the quarter as we did in the same quarter last year.

Speaker #1: And it is a record number of actives we've added now over the last 12 months—1.7 million. I think what's driving this at a high level are a lot of the similar themes we've talked about: the strong unaided brand awareness, our leading NPS score, and the Chime message continues to broadly resonate.

Matt Newcomb: I think what's driving this, at a high level, are a lot of the similar themes we've talked about, the strong unaided brand awareness, our leading NPS score. The Chime message continues to broadly resonate, I think strengthened even further recently with Chime Prime. We also are just continuing to see the benefit of the early engagement initiatives that we've discussed previously. I think one of the things we're trying to emphasize is that it really is not just the quantity of new member growth, it's also the quality as well. Again, driven by Chime Prime, we added the highest-ever number of members making $3,000 or more in deposits. As I mentioned, we're also seeing retention benefits from Chime Prime adoption as well.

Speaker #1: I think that's been strengthened even further recently with Chime Prime. And we are also just continuing to see the benefit of the early engagement initiatives that we've discussed previously.

Speaker #1: But I think one of the things we're trying to emphasize is that it really is not just the quantity of new member growth. It's also the quality, as well.

Speaker #1: Again, driven by Chime Prime, we added the highest-ever number of members making $3,000 or more in deposits. And as I mentioned, we're also seeing retention benefits from Chime Prime adoption as well.

Speaker #1: And all of this comes with really strong ROI, transaction profit payback periods of five to six quarters, and LTV to CACs of 9x in our recent cohorts.

Matt Newcomb: All this comes with really strong ROI, transaction profit payback periods of 5 to 6 quarters, LTV to CACs of 9x in our recent cohorts. It's this momentum that's giving us the confidence to raise our full-year active member net add target to 1.8 million, which would be our largest cohort ever, and is well ahead of our original goal for 1.4 million for the year. We're seeing great progress across the board. The direct depositor progress in particular has been great to see. It's not just folks that are coming to us and choosing direct deposit right out of the gate. Now with Chime Prime, maybe they've tried us out for a few months. We've given them even more reason to deepen their relationship and choose us as their direct deposit relationship. Great progress, really, across the board.

Speaker #1: And it's this momentum that's giving us the confidence to raise our full-year active member net add target to 1.8 million, which would be our largest cohort ever and is well ahead of our original goal of 1.4 million for the year.

Speaker #1: So we're seeing great progress across the board. The direct depositor progress, in particular, has been great to see. It's not just folks that are coming to us and choosing direct deposit right out of the gate.

Speaker #1: But now, with Chime Prime, maybe they've tried us out for a few months. Now, we've given them even more reason to deepen their relationship and choose us as a direct deposit relationship.

Speaker #1: So, great progress really across the board.

Speaker #6: That's great. And then if I could just ask a follow-up on Chime Prime. I was wondering if you could talk through some of the learnings in the wake of the launch, and as you think about the customers that have accessed that membership tier.

Will Nance: That's great. Then if I could just ask a follow-up on Chime Prime. I was wondering if you could talk through some of the learnings in the wake of the launch. As you think about the customers that have accessed that membership tier, are you seeing it come more from wallet share expansion within the base? What's the mix of kind of net new versus wallet share expansion? Then, how are you thinking about kind of marketing to the existing customer base to drive that wallet share expansion and ultimately drive that credit mix higher over time, as we look forward? Thank you. Nice job today.

Speaker #6: Are you seeing it come more from wallet share expansion within the base? What's the mix of net new versus wallet share expansion?

Speaker #6: And then, how are you thinking about marketing to the existing customer base to drive that wallet share expansion, and ultimately drive that credit mix higher over time as we look forward?

Speaker #6: Thank you. Nice job today.

Speaker #1: Thanks, I'll take that. I think the results are really twofold. Among our existing member base, we are absolutely seeing real excitement and lots of adoption, and we can actually see that the portion of our member base that are not only signing up for this but actually adding more deposits into their accounts.

Chris Britt: Thanks. I'll take that. I think the results are really twofold. Among our existing member base, we are absolutely seeing real excitement and lots of adoption, and we can actually see that the portion of our member base that are not only signing up for this, but actually adding more deposits into their accounts, and that's driving additional engagement and spend. We're also really excited about, we feel like we're still at the very early days of having Chime Prime really be a key formula in the top of the funnel growth formula. The results have been awesome. We're seeing more people than ever depositing their first deposit, more than $3,000. You should expect to see this be a really key part of our value proposition going forward. We are not going to stop.

Speaker #1: And that's driving additional engagement and spend. But we're also really excited because we feel like we're still at the very early days of having Chime Prime really be a key piece in the top-of-the-funnel growth formula.

Speaker #1: But the results have been awesome. We're seeing more people than ever depositing, through their first deposit, more than $3,000. And you should expect to see this be a really key part of our value proposition going forward.

Speaker #1: And this is—we are not going to stop. We are going to keep adding additional features to this membership tier that are going to make Chime even more broadly appealing. Things like now, as we're rolling out Chime Invest with managed portfolios, if you're a more novice investor, that's all for free.

Chris Britt: We are going to keep adding additional features to this membership tier that are going to make Chime even more broadly appealing. Things like now that we're rolling out Chime Invest with managed portfolios, if you're a more novice investor, all for free, or direct equity purchases all inside of the app where you get your direct deposit. We really see ourselves just continuing to round out this complete financial services app to serve all of your needs, including for people that are at higher income levels. Really excited about what the future holds on this front.

Speaker #1: Or direct equity purchases, all inside of the app where you get your direct deposit. We really see ourselves just continuing to round out this complete financial services app to serve all of your needs, including for people who are at higher income levels.

Speaker #1: So, really excited about what the future holds on this front.

Speaker #5: Thank you. Our next question will come from Sanjay Sagrani with KBW. Please go ahead.

Operator: Thank you. Our next question will come from Sanjay Sakhrani with KBW. Please go ahead.

Speaker #6: Thank you, and congratulations, Matt. It was good to see the loss rate declining in the second quarter. Obviously, as you guys indicated, the consumer is doing pretty well.

Sanjay Sakhrani: Thank you, and congratulations, Matt. It was good to see the loss rate declining in Q2. Obviously, as you guys indicated, the consumer's doing pretty well. May I ask, does that help give you sort of ammunition to expand the credit box? I know you guys talked about expanding the MyPay credit lines. As we think about growth going forward, does that enable you to do more, and maybe what are some of the learnings as a result of all of this?

Speaker #6: May I ask, does that help give you sort of ammunition to expand the credit box? I know you guys talked about expanding the MyPay credit lines.

Speaker #6: But as we think about growth going forward, does that enable you to do more? And maybe, what are some of the learnings as a result of all of this?

Speaker #3: Yeah, thanks, Sanjay. I think what you should see from this is that we are continuing to optimize our credit models, and part of the play here is we continue to identify new pockets of activity. A good example there is this new launch of $1,000 MyPay limits.

Mark Troughton: Yeah. Thanks, Sanjay. I think what you should see from this, that we are continuing to optimize our credit models. Part of the play here is we continue to identify new pockets of activity. A good example there is this new launch of $1,000 MyPay limit. Essentially what we're doing there is we've identified broad pockets of people that we believe can handle that $1,000, and so we're extending more to them. That's the sort of repeat approach you have on MyPay. On Instant Loans, the same thing. We continue to see our overall loss rates actually come down. It's a little bit masked this quarter because we had a big bump in originations of first-time Instant Loans, and those first-time borrowers have a significantly higher loss rate than our repeat borrowers, who are 50% lower.

Speaker #3: Essentially, what we're doing there is we've identified broad pockets of people that we believe can handle that $1,000, and so we're extending more to them.

Speaker #3: So that's the sort of repeat approach you have on MyPay. On instant loans, it's the same thing. We continue to see our overall loss rates actually come down.

Speaker #3: It's a little bit masked this quarter because we had a big bump in originations of first-time instant loans. Those first-time borrowers have a significantly higher loss rate than our repeat borrowers, who are 50% lower.

Speaker #3: So we're seeing real improvement in loss rates and our underwriting capability across the board.

Mark Troughton: we're seeing real improvement in loss rates and our underwriting capability across the board.

Speaker #6: Thank you. And just my follow-up is that I think Matt talked about moderating rewards costs in the second half. Can you guys talk about what's driving that?

Sanjay Sakhrani: Thank you. Just my follow-up is that I think Matt talked about moderating rewards costs in the H2. Can you guys talk about what's driving that? Is that sort of an intentional move, or is it a mix of redemptions? Just want to make sure I understand the dynamic there. Thank you.

Speaker #6: Is that an intentional move, or is it a mix of redemptions? I just want to make sure I understand the dynamics there. Thank you.

Speaker #1: Yeah, I'll take that one, Sanjay. So, yeah, rewards costs—just maybe to briefly summarize up front here—rewards costs were modestly higher than we expected in Q2.

Matt Newcomb: Yeah, I'll take that one, Sanjay. Yeah, rewards costs, just maybe to briefly summarize up front here. Reward costs were modestly higher than we expected in Q2. That being said, the impact that we've seen from Prime has far outweighed the slightly higher rewards costs already. Those rewards costs are already coming down in Q3. Let me give you a little bit more detail on this. As I mentioned, we've seen really awesome response to this incredible collection of benefits that Prime provides. That has helped us accelerate direct depositor growth. It has captured more market share. As Chris mentioned, we're appealing to a broader segment of the market, including higher earners. That really is a key driver behind the transaction volume growth, active growth, and RPAM growth, the acceleration that we've seen.

Speaker #1: That being said, the impact that we've seen from Prime has far outweighed the slightly higher rewards costs already. And those rewards costs are already coming down in Q3.

Speaker #1: But let me give you a little bit more detail on this. As I mentioned, we've seen a really awesome response to this incredible collection of benefits that Prime provides, which has helped us accelerate direct depositor growth.

Speaker #1: It has captured more market share. And as Chris mentioned, we're appealing to a broader segment of the market, including higher earners. That really is a key driver behind the transaction volume growth, active growth, and our PAM growth—the acceleration that we've seen.

Speaker #1: I think, not surprisingly, the 5% cash-back offer in the category of your choice has been a real top draw, and that was particularly true in the gas category, following all the appreciation we've seen in gas prices recently.

Matt Newcomb: I think not surprisingly, the 5% cashback offer in the category of your choice has been a real top draw, and that was particularly true in the gas category, following all the appreciation we've seen in gas prices recently. That's really, I think, a big driver of what drove rewards costs modestly higher, and as a result, take rates slightly lower than we anticipated. We do believe that that's a one-off. As I mentioned, we are already seeing overall rewards cost ease here in Q3. Based off of July results, we expect two dips of year-over-year expansion in overall payments revenue, blended take rates for Q3. I think, just maybe stepping back more strategically here, the take rate expansion opportunity remains just a huge uplift opportunity for us as we continue to shift more volume to credit.

Speaker #1: And so that's really, I think, a big driver of what drove rewards costs modestly higher, and, as a result, take rates slightly lower than we anticipated.

Speaker #1: But we do believe that that's a one-off. As I mentioned, we are already seeing overall rewards costs ease here in Q3. Based off July results, we expect 2 bps of year-over-year expansion in overall payments revenue blended take rates for Q3.

Speaker #1: And so I think, just maybe stepping back more strategically here, the take rate expansion opportunity remains just a huge uplift opportunity for us as we continue to shift more volume to credit.

Matt Newcomb: We're really excited about this as a multi-year tailwind for the business, and we're continuing to make great progress on that front. Credit mix reached 27% in Q2, up from 23% in Q1, and we see a lot of growth ahead. Our newest cohorts continue to adopt Chime Card at high rates and have about 50% credit mix for those.

Speaker #1: We're really excited about this as a multi-year tailwind for the business, and we're continuing to make great progress on that front. Credit mix reached 27% in Q2, up from 23% in Q1.

Speaker #1: And we see a lot of growth ahead. Our newest cohorts continue to adopt the Chime Card at high rates and have about a 50% credit mix as well.

Speaker #5: Thank you. Our next question will come from Adam Frisch with Evercore. Please go ahead.

Operator: Thank you. Our next question will come from Adam Frisch with Evercore. Please go ahead.

Speaker #6: Thanks, guys. And Matt, congrats on your choice. It goes fast, so I hope you enjoy it. You raised the full-year revenue midpoint by about $60 million, EBITDA by roughly $47 million, against the second quarter beat of $32 million and $27 million, respectively.

Adam Frisch: Thanks, guys. Matt, congrats on your choice. It goes fast, so I hope you enjoy it. You raised the full-year revenue midpoint by about $60 million, EBITDA by roughly $47 million against the Q2 beat of $32 million and $27 million respectively. It seems like there's real incremental confidence in the back half beyond the flow-through. Some of that is a result of the RIF, as you just explained a few minutes ago, where else from your broad array of growth and operating leverage do you feel most comfortable with? I have a quick follow-up.

Speaker #6: So it seems like there's real incremental confidence in the back half, beyond the flow-through. Some of that is a result of the RIF, as you just explained a few minutes ago.

Speaker #6: But where else, from your broad array of growth and operating leverage, do you feel most comfortable with? I have a quick follow-up.

Speaker #1: Yeah. Look, I think the big highlight to emphasize here is this acceleration in volume growth. Prime being a big factor behind that. That has really inflected, frankly, in Q2.

Matt Newcomb: I think the big highlight to emphasize here is this acceleration in volume growth. Prime being a big factor behind that. That has really inflected, frankly, in Q2. We are continuing to see really strong momentum here in the back half of the year. I think that's probably a number one driver I would point out about the raise for the back half and the flow-through to the rest of the P&L. The second is just continued momentum on our liquidity products. I think Mark went through that as well, that's true across MyPay as well as Instant Loans.

Speaker #1: And we're continuing to see really strong momentum here in the back half of the year. And so, I think that's probably the number one driver I would point out about the raise for the back half and the flow-through to the rest of the P&L.

Speaker #1: The second is just continued momentum on our liquidity products. I think Mark went through that as well. But that's true across MyPay, as well as instant loans.

Speaker #6: Okay, cool. And I couldn't get through a Q&A without asking about enterprise. But still early days. Great to see 27. We'll see some benefit to new member ads.

Adam Frisch: Okay, cool. I couldn't get through a Q&A without asking about Chime Enterprise, but still early days. Great to see 2027 will see some benefit to new member adds. What are the early takes, observations, et cetera, that you're seeing with some of your early partners? Thank you.

Speaker #6: So, what are the early takes, observations, etc., that you're seeing with some of your early partners? Thank you.

Mark Troughton: Hey, Adam, I'll pick that one up. I think we continue to see strong adoption. Maybe even more than that, what we are finding is that the usage and the monetization of the direct depositors that we're acquiring through Chime Enterprise actually outperform what we see in our consumer channel. The monetization there is looking really strong.

Speaker #3: Hey, Adam. I'll take that one up. I think we continue to see strong adoption. And maybe even more than that, what we've found is that the usage and the monetization of the direct depositors that we're acquiring through enterprise actually outperform what we see in our consumer channel.

Speaker #3: So the monetization there is looking really strong.

Speaker #5: Thank you. Our next question will come from Andrew Jeffrey with William Blair. Please go ahead.

Operator: Thank you. Our next question will come from Andrew Jeffrey with William Blair. Please go ahead.

Speaker #6: Hi, I appreciate the question, and congrats, Matt. I wanted to ask about Prime in particular, which seems to really be gaining momentum. Can you elaborate on how much Prime is a lever for upgrades from existing members who increase the direct deposit limits, for example?

Andrew Jeffrey: Hi, appreciate the question and congrats, Matt. I wanted to ask about Chime Prime in particular, which seems to really be gaining momentum. Can you elaborate on how much Chime Prime is a lever for sort of upgrades from existing members who increase the direct deposit limits, for example, versus a new member origination vehicle that attracts higher income users? I wonder how much you think about each of those contributors from Chime Prime.

Speaker #6: Versus a new member origination vehicle that attracts higher-income users? I wonder how much you think about each of those contributors from Prime?

Speaker #1: Thanks for the question. It's really both. We are definitely seeing a strong uptick in existing members who elect to give us even more of their direct deposits.

Chris Britt: Thanks for the question. It's really both. We are definitely seeing a strong uptick in existing members who elect to give us even more of their direct deposits. They now have more reason to do that, and all those reasons will just continue to get better and better. I think the much larger opportunity, of course, is over time, the opportunity to expose this to many more consumers who maybe considered Chime before but weren't quite ready to engage. Like Matt indicated earlier, we really feel good about the decisions we made, and we talked about over the prior quarters around allowing new members to Chime to engage with us in a more significant way before getting direct deposit. Right now, you can fund the accounts, you can move money to friends, you can get access to a range of services before you direct deposit.

Speaker #1: So they now have more reason to do that. And all those reasons will just continue to get better and better. But I think the much larger opportunity, of course, is over time—the opportunity to expose this to many more consumers who maybe considered Chime before, but weren't quite ready to engage.

Speaker #1: And like Matt indicated earlier, we really feel good about the decisions we made and we talked about over the prior quarters around allowing new members to Chime to engage with us in a more significant way before getting direct deposit.

Speaker #1: Right now, you can fund the accounts. You can move money to friends. You can get access to a range of services before you direct deposit.

Speaker #1: But now, we have more reasons than ever for people—when that life change happens, when the job switch happens, or they just get fed up with that one more fee from the incumbent bank—they're ready to make the switch.

Chris Britt: Now we have more reasons than ever for people when that life change happens, when the job switch happens, or they just get fed up with that one more fee from the incumbent bank, they're ready to make the switch. There's a reason to give us their full direct deposit. Like I said, I think we are, and our marketing and growth team would acknowledge this as well, it's still very early days of having Chime Prime be sort of the hero value prop to come into a Chime relationship. We think there's just a ton of runway ahead of us for that. I'm probably most excited about that opportunity, because inevitably, more and more of the existing member base will continue to come over to this product because it's just got such an incredibly powerful set of benefits.

Speaker #1: And there's a reason to give us their full direct deposit. So, like I said, I think we are—and our marketing and growth team would acknowledge this as well.

Speaker #1: It's still very early days of having Chime Prime be sort of the hero value prop to come into a Chime relationship. So, we think there's just a ton of runway ahead of us for that.

Speaker #1: And so, I'm probably most excited about that opportunity, because inevitably, more and more of the existing member base will continue to come over to this product, because it's just got such an incredibly powerful set of benefits.

Speaker #6: Good stuff. I appreciate it. And just as a follow-up, I appreciate the extent to which improving MyPay credit performance has driven transaction profit growth in the first half, and margin for that matter.

Andrew Jeffrey: Good stuff. I appreciate it. Just as a follow-up, I appreciate the extent to which improving MyPay credit performance has driven transaction profit growth in H1 and margin for that matter. As we look to H2 and you lap some of those powerful gains, how do we think about transaction profit and perhaps the contribution from loan marks?

Speaker #6: As we look to the second half, and you lap some of those powerful gains, how should we think about transaction profit and perhaps the contribution from loan marks?

Speaker #3: Yeah, I'll pick that one up. As we said, yes, we are lapping some MyPay stuff, but the reality is we still see a lot more opportunity on MyPay.

Mark Troughton: Yeah, I'll pick that one up. As we said, yes, we are lapping some MyPay stuff, the reality is we still see a lot of more opportunity on MyPay. As we've indicated, we're testing this new $1,000 MyPay. We've actually rolled it out this week. We expect more goodness from MyPay here in Q3 and Q4. I think that's probably the way to think about this. At the same time, as we've indicated, you'll probably see a slight uptick in the MyPay loss rates in Q3 and Q4 as well. We still think there's a lot of opportunity in MyPay.

Speaker #3: As we've indicated, we're testing this new $1,000 MyPay. We've actually rolled it out this week, so we expect more goodness from MyPay here in Q3 and Q4.

Speaker #3: I think that's probably the way to think about this. At the same time, as we've indicated, you'll probably see a slight uptick in the MyPay loss rates in Q3 and Q4 as well.

Speaker #3: But we still think there's a lot of opportunity in MyPay.

Speaker #5: Thank you. Our next question will come from Alex Markgraff with KeyBank Capital Markets. Please go ahead.

Operator: Thank you. Our next question will come from Alex Markgraff with KeyBanc Capital Markets. Please go ahead.

Speaker #6: Thanks. Hey, Chris, Matt, thanks for the questions. Matt, it's been a pleasure. Maybe two for me. First, starting on Chime Invest, just sort of curious, Chris, on the product vision.

Alex Markgraff: Thanks. Hey, Chris, Matt, thanks for the questions. Matt, it's been a pleasure. Maybe two from me. First, starting on Chime Invest. Just sort of curious, Chris, on the product vision. I know it's early, but just thinking about the evolution of the offering and scope, versus what we're seeing at launch. It's a big category, the wealth management bucket. Just curious on the evolution there and then any indication of account flows that you could share that could help us think about where or how members are allocating these invest dollars today? I have a quick follow-up afterwards. Thanks.

Speaker #6: I know it's early, but I'm just sort of thinking about the evolution of the offering and scope versus what we're seeing at launch. It's a big category—sort of that wealth management bucket.

Speaker #6: So just curious about the evolution there, and then any indication of account flows that you could share that could help us think about where or how members are allocating these sort of investment dollars today?

Speaker #6: I don't have a quick follow-up afterwards. Thanks.

Speaker #1: Yeah, I'll take that. I'm so excited about expanding our platform beyond just checking accounts and savings, and some of the short-duration lending products that we are obviously very well known for.

Chris Britt: Yeah, I'll take that. I'm so excited about expanding our platform beyond just checking accounts and savings and some of the short-duration lending products that we are obviously very well known for. We now have this opportunity to help our members build long-term wealth. When we did surveys among our member base, it's 60% or 70% are already active investors, but more than half of them, more than half of everyone surveyed, said that they would like to open up an investment account with Chime. We already have almost 80% of our members using us for savings. Increasingly, a lot of consumers think of their brokerage account as a way to do savings. We obviously need to be there for them. The interest among our existing member base is incredibly strong.

Speaker #1: We now have this opportunity to help our members build long-term wealth. And when we did surveys among our member base, 60 or 70 percent are already active investors.

Speaker #1: But more than half of them, more than half of everyone surveyed, said that they would like to open up an investment account with Chime.

Speaker #1: So, we already have almost 80% of our members using us for savings. And increasingly, a lot of consumers think of their brokerage account as a way to do savings.

Speaker #1: So, we obviously need to be there for them. The interest among our existing member base is incredibly strong. And, like I said in the prepared remarks, the magic here is going to be the seamless integration that consumers will have with the bank account and the place that you get your direct deposit.

Chris Britt: Like I said in the prepared remarks, the magic here is going to be the seamless integration that consumers will have with the bank account and the place that you get your direct deposit. Because when you have that, you can seamlessly move money in a more consistent way, and set up that habit, hopefully at a really, really early age, which is, as an aside, why we're so excited about Trump accounts, and we'll support them when the rollovers are clearer. Yeah, we decided to make it really simple, really integrated. You can start with $1 if you want. If you're less sophisticated, we've got managed portfolios for you, depending on your risk tolerance and other considerations. If you'd rather buy individual securities, you can do that too.

Speaker #1: Because when you have that, you can seamlessly move money in a more consistent way and set up that habit, hopefully at a really, really early age. Which is, as an aside, why we're so excited about Trump accounts, and we'll support them when the rollovers are clearer.

Speaker #1: But yeah, we designed it to make it really simple—really integrated. You can start with a dollar if you want. If you're less sophisticated, we've got managed portfolios.

Speaker #1: For you, depending on your risk tolerance and other considerations. And if you'd rather buy individual securities, you can do that too. In terms of our expectations, we see this as an opportunity to provide existing members more reasons to engage with us for the long term, deepen engagement, and drive more wallet share.

Chris Britt: In terms of our expectations, we see this as an opportunity to provide existing members more reasons to engage with us for the long term and deepen engagement and drive more wallet share. We also just think that this is another key product that alongside Chime Prime and Instant Loans and all these other products, that will accelerate our expansion into these higher income and higher LTV member segments. We already see that, right? The Chime Prime members that we have are demonstrating RPAMs that are 2x the rest of our broader member base. We're really excited about this and feel like it's just a natural extension. We're not endeavoring to create a day trading app or something like that. We do think that obviously getting exposure to the market at an early age is key to building long-term wealth creation.

Speaker #1: And we also just think that this is another key product that, alongside Prime, instant loans, and all these other products, will accelerate our expansion into these higher-income and higher-LTV member segments.

Speaker #1: And we already see that, right? The Prime members that we have are demonstrating our PAMs that are 2x the rest of our broader member base.

Speaker #1: So we're really excited about this and feel like it's just a natural extension. We're not endeavoring to create a day trading app or something like that.

Speaker #1: But we do think that, obviously, getting exposure to the market at an early age is key to building long-term wealth creation. So, of course, we have to be in this area.

Chris Britt: Of course, we have to be in this area.

Speaker #6: That's great, thank you. Maybe just one more—coming back to some comments from last quarter on sales and marketing. I think there were some comments on spending a bit more around Prime.

Alex Markgraff: That's great. Thank you. Maybe just one more. Just kind of coming back to some comments from last quarter on sales and marketing. I think there were some comments on spending a bit more around Chime Prime, just looking on a dollar basis, kind of flattish, but also seeing the benefit from Chime Prime this quarter and the strong net adds. Just sort of curious, is there anything that really positively surprised? As we think about those comments from last quarter on the incremental spend, anything to think about kind of in H2 here on that front?

Speaker #6: Just looking on a dollar basis, kind of flattish, but also seeing the benefit from Prime this quarter and the strong net adds. Just sort of curious, is there anything that really positively surprised?

Speaker #6: And as we think about those comments from last quarter on the incremental spend, is there anything to consider in the second half here on that front?

Speaker #1: Yeah. This is Matt, Alex. As we indicated in prior quarters, we expected to have a marketing push around major product launches, and we've done that historically.

Matt Newcomb: Yeah. This is Matt, Alex. As we had indicated in prior quarters, we expected to have a marketing push around major product launches. We've done that historically, for example, with MyPay when that first rolled out. We've also done that here with Chime Prime, and expect to continue to push this as we work to integrate this further into the top of funnel, like Chris mentioned. I think that's sort of the overall trajectory, fairly similar to how we had previously guided.

Speaker #1: For example, with MyPay, when that first rolled out—and we've also done that here with Chime Prime—and we expect to continue to push this as we work to integrate this further into the top of funnel.

Speaker #1: Like Chris mentioned, I think that's the overall trajectory—fairly similar to how we had previously guided.

Speaker #5: Thank you. Our next question will come from Joseph Buffy with Canaccord. Please go ahead.

Operator: Thank you. Our next question will come from Joseph Vafi with Canaccord. Please go ahead.

Speaker #6: Hey guys, good afternoon. I'll also add my congratulations, and we'll miss you, Matt. It's been a pleasure learning the Chime model and having you walk us through it in detail.

Joseph Vafi: Hey, guys. Good afternoon, I'll add my congrats, and we'll miss you, Matt. It's been a pleasure learning the Chime model and having you walk us through it in detail. Appreciate it a lot. Maybe just kind of we just focus on Enterprise a little bit and the large win here with Allied. Could we maybe unpack that win, the sales cycle there? The implications for your pipeline, seeing a very large employer like this sign on, any other color that this may add to the momentum in signing more customers even this year. I'll have a quick follow-up.

Speaker #6: Appreciate it a lot. Maybe we could just focus on enterprise a little bit, and the large win here with Allied. Could we maybe unpack that win?

Speaker #6: The sales cycle there, the implications for your pipeline—seeing a very large employer like this sign on—are there any other color that this may add to the momentum in signing more customers, even this year?

Speaker #6: And then I have a quick follow-up.

Speaker #3: Yeah, sure, I'll take that one up. Finding someone like Allied involves a lot of different sort of demand generation tactics that we employ within the enterprise channel.

Mark Troughton: Yeah, sure. I'll pick that one up. Finding someone like Allied involves a lot of different sort of demand generation tactics that we employ within the Enterprise channel, and those include outbound, inbound marketing, sales calls, and obviously responding to RFPs. These things typically, particularly for a large employer like that, these things can run anywhere between six to 12 months. I'm not going to go into too many specifics on Allied itself, but I think the sales cycles in these B2B deals are long. Once you get through the sales cycle, of course, you still have to implement and then drive adoption. Now, the good news about these sales cycles is that once you're in there, they are self-generating and you essentially have a captive audience with a really high switching cost.

Speaker #3: And those include outbound and inbound marketing, sales calls, and obviously sort of responding to RFPs. These things—particularly for a large employer like that—can typically run anywhere between six to twelve months.

Speaker #3: And so I went—I'm not going to go into too many specifics on Allied itself. But I think the sales cycles in these B2B deals are long.

Speaker #3: Once you get through the sales cycle, of course, you still have to implement and then drive adoption. Now, the good news about these sales cycles is that once you're in there, they are self-generating.

Speaker #3: And you essentially have a captive audience with a really high switching cost. And so the thing that makes them hard to achieve is also the thing that actually gives them real longevity, and, over time, we believe will result in significantly more efficient CACs on real high-value direct deposit customers.

Mark Troughton: The thing that makes them hard to achieve is also the thing that actually gives them real longevity, and over time, we believe will result in significantly more efficient CACs on real high-value direct deposit customers.

Speaker #6: Great, thanks for that. And then, maybe just— I may have missed it, but the revenue model around Chime Invest, some comments there? Versus being a retention tool, and revenue versus retention, and how you're seeing it strategically.

Joseph Vafi: Great. Thanks for that. Maybe just, I may have missed it, but the revenue model around Chime Invest, some comments there versus being a retention tool and revenue versus retention and how you're seeing it strategically. Thanks.

Speaker #6: Thanks.

Speaker #4: Do you want to take it, sir?

Chris Britt: You want to take it, Tara?

Speaker #6: Yeah.

Matt Newcomb: Yeah. Chime Invest is obviously a great new add to the platform. You should think about this primarily as an engagement driver as opposed to a direct revenue generator here in the short term in any sort of substantial or super material way. As Chris mentioned, we're excited to really add this whole new category of benefit for our members directly integrated with the place that they manage their money each day.

Speaker #1: Yeah, Chime Invest is obviously a great new addition to the platform. You should think about this primarily as an engagement driver as opposed to a direct revenue generator.

Speaker #1: Here in the short term, in any sort of substantial or super material way. So, as Chris mentioned, we're excited to really add this whole new category of benefit for our members, directly integrated with the place that they manage their money each day.

Speaker #5: Thank you. This does conclude the question-and-answer portion of today's call. I'd like to turn it back over to Chris Britt for any closing remarks.

Operator: Thank you. This does conclude the question and answer portion of today's call, and I'd like to turn it back over to Chris Britt for any closing remarks.

Speaker #1: Thanks. I just want to congratulate the team on an awesome quarter, and I think the performance demonstrates that the future is bright here and we're just getting started.

Chris Britt: Thanks. I just want to congratulate the team on an awesome quarter, and I think the performance demonstrates that the future is bright here and we're just getting started. Looking forward to seeing you all out on the road soon. Thank you.

Speaker #1: So, looking forward to seeing you all out on the road soon. Thank you.

Speaker #5: Thank you, ladies and gentlemen. This brings us to the end of today's meeting. We appreciate your time and participation. And you may now disconnect.

Operator: Thank you, ladies and gentlemen. This brings us to the end of today's meeting. We appreciate your time and participation, and you may now disconnect.

Q2 2026 Chime Financial Inc Earnings Call

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