Q1 2022 Flywire Corp Earnings Call

Good afternoon, and welcome to the fly Wire Corporation first quarter 2022 earnings call.

All participants will be in listen only mode.

Should you need assistance. Please signal conference specialist by pressing the star key followed by zero.

After today's presentation there'll be an opportunity to ask questions.

Please note this event is being recorded.

I would like to turn the conference over to kill Hollis VP of IR and F. PNA. Please go ahead.

Thank you and good afternoon with me on today's call are Mike Massaro, Chief Executive Officer, Bob Udell, President and Chief operating Officer, and Mike Ellis Chief Financial Officer, Our first quarter 2022 earnings press release supplemental presentation and when filed associated quarterly report on Form 10-Q can be found at IR <unk> com.

During the call we will be discussing certain forward looking information actual results could differ materially from those contemplated by these forward looking statements.

We will also be discussing certain non-GAAP financial measures.

Please refer to our press release and SEC filings for more information on the risks regarding these forward looking statements that could cause actual results may differ material.

Risk factors associated with our business and required disclosure related to non-GAAP financial measures.

This call is being webcast live and will be available for replay on our website I would now like to turn the call over to Mike Michelle.

Thank you Mikael and thank you to everyone that is joining us today.

We're excited to share our Q1 2022 results with all of you and appreciate the interest you continue to show in Chihuahua.

In short 2022 has started out strong for fly wire in a few minutes, Rob <unk>, our president and CFO as well as Mike Ellis, Our CFO will go into greater detail about our operating and financial performance during the quarter.

But first let me start with a few financial highlights from the quarter revs.

Revenue less ancillary services was $59 3 million, representing a year over year revenue growth of 47%.

Driven predominantly by strength in our education and travel businesses.

Total payment volume for the quarter increased 46% compared to Q1 2021.

Across all our verticals, we added over 130, new clients during the quarter, our most new clients for a quarter as a public company.

It was also named to Inc. Magazine's 2022, best Workplaces list further evidence of our focus on strengthening our flatbed community and being seen as an employer of choice in a highly competitive global marketplace for talent.

By now most of you know they fly wire focuses on high Stakes high value payments within industries, such as education health care travel and BBB within these industries Digitization is still in the early stages and payment experiences are fragmented and often difficult for both payer and risk.

Sure.

Ultimately, we are helping our clients get paid and helping their customers pay seamlessly and easily from all over the world we.

We expect that the secular trends in these industries, coupled with the inevitable shift towards digitization of payments positioned fly wire very well for growth for years to come.

In times like these where there are macroeconomic uncertainties. We believe our solutions are even more critical as our clients need a better way to get paid while removing costly manual activities from their back office.

Now I want to spend a few moments discussing the trends we are seeing in each industry that we serve.

First starting with travel.

Which continues to show positive trends at the end of Q1, the TSA traveler checkpoint data showed that passenger counts have reached 91% of pre pandemic volumes measured over the same period in 2019.

This is validated by our recent survey report of luxury travelers, 78% of whom said spending on travel now is more important to them than it was before the pandemic started.

AH report also showed that more than half of travelers surveyed 51%.

Or even booking two trips it wants to ensure that they get away for that much needed break.

For our education vertical prominent U S colleges and universities are reporting a surge in international applications compared to the past two years fueled by using a pandemic travel restrictions and new policies that allow potential students to apply without our.

Our ICT scores.

The Washington Post recently reported that the common application an online platform for hundreds of schools found that as of March 15, 2022, the number of international applicants had grown 34% since 2020 exceeding the 12% rate of growth for U S. Applicants over that same period again these are.

Very favorable trends for fly wire.

In healthcare rising out of pocket costs are accelerating the industry's affordability crisis. According to a new patient experience survey from trade Association ph RMA more than a quarter of Americans reported medical debt due to a doctor or hospital bills that they couldn't afford it.

Average debt was as high as $4000 per patient.

There is an imminent need for hospitals and health systems to continue to invest in technology, driven solutions to make health care more affordable.

As for our BTB vertical we continue to see success as so many businesses are in need of a solution like ours to automate their accounts receivable from.

So our manager level, two cfos finance teams know that their processes around AR.

Cost them too much money and time slow their international expansion and even hold back profitability.

In our second annual survey of CFO , and finance professionals or the 92% of respondents stated their earnings per share would actually increase if they could figure out a better way to manage the accounts receivable process.

We continue to be quite excited about the large opportunities within the industries that we serve here at fly wire and these positive trends further helped our confidence about 2022.

Finally, I wanted to spend a few minutes previewing our analyst day, which will take place next week on may 19th.

We will be reviewing our vision and opportunities for fly wire as well as our competitive advantages.

We will have a session with our vertical leaders to deepen the understanding of the industries we serve.

We will be discussing our key investment areas in detail and how they fit within our many existing growth levers.

We will touch on the strength of our <unk> community and our ongoing ESG efforts.

Lastly, we will share financial data points that we believe will be helpful. When looking at the business over the long term.

We are really excited to see you in person and others virtually next week at our first analyst day as a public company.

However, since this is our Q1 earnings call and we are really excited to share more about our performance I would like to turn the call over to Robert <unk>, Our president and COO to share updates on our operating results and growth initiatives during the quarter Rob.

Thanks, Mike and good afternoon, everyone. Our strong results. This quarter reflected continued execution of our growth strategies, we saw strength in bringing on new clients with the addition of over 130, 20% higher than our best quarter in 2021.

This brings our client count to over 2700 and consistent with our recent quarters. We had a lot of success in cross selling to existing clients I would like to highlight some of our successes across the verticals.

Starting today with travel we added a great group of over 40, new clients. Our travel business grew in part because of our new clients, but in larger part due to recovering activity levels across the range of our travel clients as COVID-19 restrictions and hesitancy continued to shrink in many areas globally.

One indicator of the return of travel that we have seen our travel clients delivered net revenue retention of greater than 145% this quarter with particularly strong growth among our European destination management clients. These clients believe that summer 2022.

Turn to normal levels for the first time since the summer of 2019 during.

During Q1 2022, we generated more revenue from our travel clients than we did from all of 2019 or 2020.

As an example of a new European destination management client, we added IDI travel as a travel client.

Based in via Torino, Italy, IDI specializes in carefully planned itineraries for high end bespoke stays in Italy, and France. They signed with fly wire in early March 2022, and went live in mid March they signed with fly wire because of our large global footprint and variety of payment methods. We're excited by the <unk>.

Early results from our relationship with IDI in Italy, and France, and look forward to further expanding our payment solutions with them.

Continuing with healthcare in addition to the integrations with other health records platforms that I have referenced in prior earnings calls. We are also expanding with clients. We're integrated with epic systems Electronic Health Records platform. For example, we expanded our relationship with common spirit health the largest Catholic health system and.

Second largest nonprofit hospital system in the United States.

Common spirit is headquartered in Chicago, Illinois, and operates 140 hospitals and more than 500 care sites across 21 States. We most recently expanded our already sizeable relationship with common spirit by integrating with their hospitals based in the Texas market. This relationship highlights <unk> ability.

<unk> to integrate with large hospital networks using epic systems.

We saw impressive early results from our healthcare Omnichannel engagement initiatives are early data with another of our major hospital clients showed how our platform enables and improvement in patient engagement, which in turn favorably impacts patient collections.

More specifically, we've seen that increased patient login page arrivals from email and SMS directly correspond to increased plant sign ups payments and ultimately collections.

And early single client data comparing the weekly average pre omnichannel engagement and post go live engagement, we saw a greater than 80% uptick in visitors to the login page via email a greater than 50% increase in planned sign ups via SMS and a greater than 25% increase in digital payments.

Via E Mail and SMS, we're incredibly excited to continue our efforts with the Omnichannel engagement product as early results show signs of incremental value creation for our clients within our healthcare vertical.

Switching to education, we continue to see strong performance across segments and geographies in the first quarter. We added the University of Connecticut, as a new education client.

According to U S News and World report Yukon ranks among the top 25 public universities in the U S with 14 schools and colleges for regional campuses and total fall 2021 enrollment of nearly 24000 undergraduate students and over 8000 graduate and professional students Yukon selected fly wire.

To replace an incumbent solution for all domestic and cross border payments through our comprehensive receivable solution. We look forward to building our relationship with Yukon to further improve the player experience.

Also in education, we expanded our relationship with Oxford University.

In the United Kingdom, and with over 25000 undergraduate and postgraduate students, Oxford was ranked as the best University in the World and the times higher Education World University rankings from 2017 through 2022.

We expanded the number of colleges within Oxford, using fly wires education payment solutions, including some colleges that will use our new integrated solutions with WPM, which we acquired in the fourth quarter of 2021 with.

With regard to WPM, we continue to be pleased with both the market interest and on schedule technology development related to our integrated solution.

Finally in our <unk> segment, we continue to grow our customer base and expand with existing customers. In this emerging segment. For example, we expanded our relationship with basis technologies, formerly known as central which is a leading provider of cloud based workflow automation and business intelligence software for marketing and advertising.

Basis technologies, originally used fly wire to provide local payment options to its international customer base, but is now using fly wire for full domestic card acceptance as well as domestic bank transfer.

<unk> technologies is using the latest version of our net suite bundle, which now supports multiple invoice aggregation into a single simple payment experience as well as providing prepayment solution options for payers.

This added functionality illustrates how fly wire continues to use software to add value to payments as the automation functionality and deep net suite integration, our differentiated capabilities provided the basis technologies.

As Mike previously mentioned.

We recently conducted research of finance professionals at <unk> companies with $100 million to $1 billion in revenue.

They validated what we continue to identify as a key theme in the sector legacy systems and processes are impeding their growth and profitability.

And our survey we found that global expansion is a priority for businesses yet 88% of those surveyed said the complexities of collecting cross border payments impacts their ability to grow internationally, specifically, 95% say, if they could deal with exchange rates and an easier way they could.

Right their global expansion efforts.

Additionally, over 70% of respondents say they lose between 4% and 10% of revenue in an average month due to time wasted because of operational inefficiencies with payment processing.

These are the exact issues our solutions are designed to solve for our <unk> clients with us those stubbornly manual parts of the global receivables process or reduced their customers benefit from streamlined experiences and we help our clients free up their time to focus on value added tasks for their business.

Turning to channels, our channel partnerships continued to be a good source of growth for fly wire for example, during the quarter, we announced a preferred payment partner agreement with <unk> group, a leading student information system with over 1400 universities in the EMEA and APAC regions.

Our partnership and integration with the <unk> sits module enables fly wire to provide new and existing university clients with a seamless payment process for every point in education payments with the addition of travel we are now approaching 50 unique corporate integrations to systems in the education space that are the underpinning of <unk>.

Operating schools and universities around the world.

We also continue to invest in our global payment network.

Why are successfully implemented picks the new payment method promoted by the Brazilian government.

According to a February 2021 report published by Americas market Intelligence report picks was expected to move 16% of the digital payments volume in Brazil. This development demonstrates <unk> ability to continue expanding our payment network in Latin America by adding additional payment methods and the biggest economies in.

The region, enabling additional payment alternatives for students and businesses.

Overall, you can see we had another very active quarter with <unk> global team of <unk> doing great work across our verticals and across the company.

I would now like to turn the call over to Mike Ellis, Our CFO to review our results for the first quarter and guidance for the remainder of the year Mike.

Thank you Rob good afternoon, everyone today I'll be discussing our non-GAAP financial metrics for our first quarter of 2022, including revenue less ancillary services adjusted gross profit adjusted gross margin and adjusted EBITDA.

Our financial results prepared in accordance with U S. Generally accepted accounting principles. Please read the preliminary and unaudited financial statements included within our earnings release and the unaudited financial statements that will be included in our Form 10-Q, when filed with the SEC.

Revenue less ancillary services for Q1, 2022 was $59 3 million, representing a 47% increase compared to Q1 2021, our revenue growth rate was driven by an increase in total payment volume, particularly due to strong performance from our international cross border payment volumes in our education and travel verticals.

We processed $4 2 billion and total payment volume during Q1, 2022, which was an increase of 46% from the $2 9 billion, we processed during Q1 2021.

We experienced revenue and total payment volume growth across all regions verticals and revenue types when compared to Q1 2021, specifically transaction revenue increased 50% compared to Q1 2021, driven by a 46% increase in transaction payments volume platform a usage based fee revenue increased 30.

6% compared to Q1 2021, driven by a 45% increase in platform and usage based payment volume as a result of our revenue growth, we generated $38 8 million and total adjusted gross profit representing a 41% increase compared to Q1 2021.

Adjusted gross margin for the quarter was 65, 5% in line with our model driven expectations for Q1 2022.

Comparing Q1 2022 versus Q1 2021, our vertical mix drove transaction revenue to grow faster than our platform revenue, which has software like adjusted gross margins within transaction revenue our payment method mix for the quarter included more credit cards, which generate lower adjusted gross margins, while the payment method mix varied.

The Q1 net spread in our transaction revenue generated from our pricing and cost structure remained consistent with the average net spread over the last two years, while we expect these mix dynamics to continue through the first year of 2022 due to the seasonal trends of our business.

During the second half of the year, we expect the adjusted gross margin to move higher as seen in prior years, resulting in full year 2022, adjusted gross margin near but slightly below full year 2021.

Moving onto operating expenses technology and development expenses were 11 points here 1 million for Q1 2022, an increase of 47% over the $7 5 million incurred during Q1 2021. This increase was primarily the result of our hiring activities during 2021, where we increase the number of <unk>.

Within our technology and development teams by over 50%.

Selling and marketing expenses were $17 6 million for Q1 2022, an increase of 48% over the $11 9 million incurred during Q1 2021. This increase was due to a number of factors first personnel cost accounted for 78% of the increase due to our hiring efforts over the past year, where we added over 100 move.

<unk> rates within the sales marketing and product functions.

Sales commissions also contributed to our increase in personnel costs.

Along sales effectiveness and driving new <unk>.

Second we continued to invest in our global marketing initiatives to drive client acquisition and payer engagements.

Incremental marketing costs contributed approximately 16% of the year over year increase and finally, we spent more in travel cost as the abatement of Covid related travel restrictions allowed for two important things to occur.

First our globally dispersed teams, we're finally able to come together and collaborate in person all of 2022 goals and plans and second our sales teams were able to conduct in person and onsite visits with our clients and prospects. After approximately two years of COVID-19 impacted with Switzerland.

Administrative expenses were $18 $8 million during Q1 2022, an increase of 18% over the $15 9 million incurred during Q1 2021.

Many factors impacted this increase during Q1 2022, but the primary factors driving this increase were number one our hiring activities, where we increase the number of flights by over 40% in these departments and number two incremental costs associated with operating as a public company, which consisted primarily of professional fees and insurance costs.

These increases were offset by a 53% decrease in stock based compensation expense due to the secondary transaction with employee stockholders, which occurred during Q1 2021 prior to our initial public offering.

Adjusted EBITDA for the quarter was $1 8 million in line with our expectations for Q1 2022, adjusted EBITDA decreased $5 2 million compared to the 7.0 million. We generated during Q1 2021 the year over year decrease in adjusted EBITDA was the result of our hiring where we increased the number of flying rates by over 50%.

During the past year as well as increased cost from operating as a public company and travel related costs, both of which increased significantly over Q1 of 2021.

With respect to capitalization as of March 31, 2022, we had $365 7 million in cash and cash equivalents and $25 9 million in long term debt.

As of March 31, 2022, we had $106 4 million shares of common stock outstanding which is slightly different than the weighted average shares outstanding used to calculate net loss per share due to the timing of our IPO.

Moving on to guidance for full year 2022.

As we are increasingly international company, we continually monitor risk factors globally. We currently have minimal exposure to the impacts from the difficult circumstances in Ukraine, but our thoughts are with those in that country. We will continue to monitor these events and their potential impact on our business that will unfold that said, we have raised our guidance for revenue less ancillary services.

And the range of $249 million to $257 million, which results in an annual revenue growth rate of 40% at the midpoint, our full year 2022 expectations reflect our confidence in the growth of our existing clients across all of our verticals the ramp up of the clients. We added during 2021 and contributions from <unk>.

Lyons, we signed during 2022 with.

With respect to adjusted EBITDA, we have raised our full year 2020 guidance to be in the range of 10 million to $14 million, reflecting our current view about continued growth and execution in the business alongside continuation of our previously announced growth in investment clients.

With respect to guidance for Q2 2022 revenue like the ancillary services is expected to be in the range of $45 million to $48 million, which represents a year over year revenue growth rate of 41% at the midpoint as we enter our seasonally lowest quarter of the year.

Seasonality does have an impact on adjusted EBITDA on a quarterly basis due to the fixed cost nature of our personnel and pay increases implemented during Q1, 2022, which will have a full quarter impact. During Q2, 2022, specifically Q2 2022 will generate negative adjusted EBITDA with this seasonally low.

<unk> has been reflected in our full year 2022, adjusted EBITDA guidance in conclusion, we are pleased with our Q1 2022 financial results and overall business performance and we continue to look forward to the rest of 2022.

That I would like to turn the call over to the operator for questions operator.

We will now begin the question and answer session. So ask a question you May Press Star then one on your telephone keypad, if you're using a speakerphone. Please pick up your handset before pressing the keys to withdraw your question. Please press Star then two.

At this time, we will pause momentarily to some of our roster.

Our first question will come from Dan Perlin with RBC capital markets. You May now go ahead.

Hey, guys congratulations on another great quarter.

A question about new client wins 130, new clients.

It's a really strong number I think Mike you called out you added 40 and travel.

I'm wondering how do we think about the remaining call. It 90, or so is that pretty evenly distributed and when we think about this 130 and you're kind of leading a lot of your discussion today, starting with travel is there like.

Our expectation that these or maybe some of the more sizable clients that travel is likely to be the most impactful as you think about the build out into 2022, so anything around that would be fantastic. Thanks.

Hey, so I'm happy to jump here and sorry, if this is Dan thanks for the question.

Overall the quarter it looks like other quarters in terms of the distribution, meaning we had a very healthy distribution of wins across the various verticals education would have been the largest vertical in terms of wins by account travel was particularly strong we feel we've got sort of a great stride in the in the travel segment.

And the other segments as well so good good wins across all four of the businesses.

I think the second part of your question was sort of a bit about sort of the significance of the account.

What we'd say there is that they also are following very much along the lines of our historical patterns in terms of size if anything we see slightly better in terms of sort of the average IRR across those clients. So.

We would be very we're very happy with the group that we've just added into our client list, but overall I would say it follows the mix and sizing we've historically shared with you.

Okay, and then a quick follow up in relation to.

The domestic education solution you guys are selling can you just remind us kind of a go to market motion you've got there.

You called out I think University of Connecticut, which sounds like it took both down. So my question is you've got a pretty big backlog of cross border education.

Are you finding it a lot easier just to go back to that back book in order to.

So when those types of domestic education deals.

Or are you finding that actually clients are ready to make a bigger change for both.

That's where you're seeing more success near term. Thank you.

I'll take that one as well so.

There's a couple of things about domestic to try to sort of paint the picture of how pleased we are and how well it's going on the domestic side. So the first thing focusing on your question was sort of that U S. Domestic win along the lines of Yukon previous call, we announced Stanford.

We see a mix of those it tends to be easier as you implied that we would take an existing client.

I appreciate fly wire that we'd be able to take that client and due to the land and expand to be able to add the domestic that is probably the more common move for us, but you can't as an example that doesn't have to be that way for here in the U S market and where we can take a net new client.

Agile cross border and domestic only.

The only other point I'd add to this is that sort of contrast that with our experience internationally remember internationally. We are also offering.

And international payment as the offering and I would say internationally, it's probably if anything slightly the opposite it's more frequent for us to come in and be able to take on both domestic and international from early on or even right away in terms of the relationship. So that domestic piece is working for us both in the U S as well as in our international markets.

That's great. Thank you very much.

Thank you.

Okay.

Our next question will come from Jason Kupferberg with Bank of America.

Now go ahead.

Hey, guys. This is Kathy on for Jason. Thanks for taking my question. So just a general kind of question overall for 2022 guidance. Obviously, you guys had a strong quarter, but it looks like you guys are raising our 2022 revenue guidance by more than that though is that upside just mainly coming from the travel and education vertical there may be.

Can you talk a little bit more about the <unk> and the health care piece as well and kind of what is driving your more optimistic outlook.

Yeah. Thank you.

Yes, thanks for the question.

One thing I would just highlight is we see confidence across the business.

And so when you look at that.

I would say that.

Flowed through in how we look at full year full year guidance now so clear.

Clearly, we called out education and travel in the comments and I would say that it's definitely where we're seeing additional upside here.

Based on the results we saw in Q1.

But really across all sectors right, we feel really good about the trends, we're seeing I covered a bit in my prepared remarks, there's good trends across all of these industries, but definitely the callouts or education travel I.

I would also say just.

Global performance across lots of regions is really encouraging at this point too.

Specifically around.

The travel business, so those would be big columns.

Okay Awesome and then just on the margin piece can you just talk about quantifying some of the investments in the business that you talked about whether it's on the.

On the marketing side or some other pieces just so you know and have any of those expectations changed for the full year. Thank you.

Brian and maybe cover just cover the breakdown on the investments and then Mike in Doubleclick in the numbers.

Sure I mean, we have.

An investment plan that we shared a little bit about in the last call. We will also be sharing quite a bit more about that in the investor day that we've got coming up here.

We've really focused on go to market resources as well as R&D, although I'd say theres growth really across all.

All elements of the business as we scale into the revenue growth that you've seen US report the last few quarters.

In terms of that sales and marketing, we're probably at least for my part most excited about that just because we're starting to see and feel really good about the results. We've generated there so that investment, which I think we shared it added about 100 people overall in that go to market function inside of the company has not.

Not only delivered well in terms of adding clients, but if we look at the IRR that we signed for the quarter. We felt really good about Q1, sorry, Q1 signings. We felt really good about Q1 pipeline growth that was generated by that go to market team and so overall, we're early in that investment right.

Resources come onboard and you expect there returned to come over a bit of time, but the early results that we're seeing we feel very very good about.

On the R&D front, we have again, an ambitious R&D plan.

We'll be sharing more about some of the new areas for us in the upcoming Investor day, but we are we're ramping that team is sort of the second major area of investment for US overall, the all in line with the with our plans and expectations.

Okay, cool and if I could just with the last one.

The 145 per cent for tableau with pretty impressive I mean can you talk about how that compared to.

The overall business and how that is relative to just the travel piece that you disclosed. Thank you yes.

Yes. So overall NRI was also very healthy generally right in line with our long term averages that we've shared with you overtime, so NRI very healthy.

Across the business travel happened to be particularly strong we sort of called out in my comments.

The general strength of travel in terms of return to travel.

All the dynamics in that are very healthy right, there's more transactions, meaning more travel happening there is a higher average transaction size happening within that part of the business. So we see very healthy growth in growth in terms of.

Average transaction size I'd say, the EMEA region has particularly hot but we saw strength really across the span of our of our travel clients.

Awesome I appreciate the detail and congrats on the quarter. Thanks.

Thanks.

Our next question will come from Darrin Peller with Wolfe Research you May now go ahead.

Hey, guys.

I mean, it's pretty clear that the investments paid off with the number of customers are adding at least 130 record levels versus the average I think it's about 100 per quarter before so it's great to see.

But I do want to dive in a little bit again on the margin and the investments, we're making to deliver on that so you added 100, I think you said 100 professionals that can add up in cost.

Is that does that run rate.

I don't know if you guys hear me, okay, but is that the right run rate to think about where you have enough capacity from an engineering standpoint to show a little more operating leverage going forward now or is that maybe we can see some element of more of a pass through or do you have to keep adding at that rate in your view.

To keep to keep the growth alive.

Yes.

I'll start and folks can jump in I would say.

In general.

The investments, where we continue to pull is really important that we see the result, as we started to see here in Q1, but again. These are really investments we've talked about for 'twenty, three 'twenty four and beyond right.

So I think that's the first the important part.

We will see results through 2022, but again, we were making these investments really for the long term.

One thing I would also just highlight in.

And the way in which we're looking at it is that that.

That leverage that we've talked about before which is <unk>.

Strong EBITDA margins over the medium to long term, we continue to hold that really really true right. We're building this business for the long term and expect it to have kind of.

Industry strong leading.

EBIT margins over the long term so again, we could get there sooner, but we see opportunities to really invest in and that's really what we shared on the last earnings call. What we'll continue to talk about at Investor Day.

And it's great to see the go to market paying off again product and tech people hopefully realize we've scaled now for industries.

Launched four new industries launched additional products, so again very confident in our product and tech investments.

I have a track record of identifying new use cases, deploying new products and driving that land and expand strategy across industry that Rob has talked about so much. So you really feel good about it.

But again, we want people to really remember these are multiyear investments.

And in addition to that.

Doesn't change our view on long term EBIT margins being quite strong.

So just to follow up I mean, philosophically speaking I understand long term it doesn't change your view might but I mean, just given the market. We're in is there any change whatsoever in terms of what you consider to be the long term horizon of reach certain levels of margins or is it really just important that given the opportunity to continue to invest as you see.

Given that given the opportunities in front of you.

Yes.

I think the times are not lost enough.

The same time we.

Thank you.

It's not unrealistic to see some flow through happen this year, but we're going to we're going to invest.

And again, we can continue to show that the flow through could happened last year.

Can continue to do that we're obviously going to look at things such as G&A and everything else that we can look at to continue to show that scale that we showed last year and hopefully people.

We will look at us and say these investments make sense, we have a quite a cash position, but also we're not a we're not a team that has.

He has taken any investments lately in the past right I think we've been good stewards of capital we will.

Continue to do that based on the ROI on these investments.

And again when do we get there sooner.

Could we get there sooner I think we could but again, we have a huge opportunity super low penetration on this total addressable market and ton of growth ahead. So we're trying to walk that line and hopefully that's clear.

Just one quick follow up if you don't mind one of the questions. We get a lot is to help explain the differentiation domestically why you guys win but why the land and expand work. So why why you are resonating so much with your customers domestically. After you get in the door with cross border often and that clearly seems to be the case that continues.

Yeah.

I always believe it comes down to people.

People and tech.

And so when you look at people and product again, our team I've said this before I mean, it's our industry experts.

We believe that the best of the best within these industries.

And so they understand the pain points of these clients and.

Have great reputations in the industry. So I think that first helps but you have to have a great product and I think no matter, which of these industries you look at.

Again, there is a combination of companies that have tried to either deliver solutions, but theyre very dated or they require you to piece together two or three other types of technology.

Leading payment providers payment relationships banks et cetera, plus the software.

And we're really coming in but something truly unique and different right, we're coming in with something that solves the complete problem modern technology.

Not only sold but delivered by a team of experts.

And again I think people are starting to see that and you don't win big deals like Texas A&M Stanford.

You've got without that opportunity without without clearly demonstrating that so again I think it will take time right. These industries don't.

Don't transform overnight, but these are multiyear strategy for us right.

Great. Thanks, guys.

Yeah.

Yeah.

Our next question will come from Ashwin <unk>.

Sure.

<unk> with Citi you May now go ahead.

Thank you.

Hey, guys.

It's.

Good to hear from you guys and good results.

I guess given the student admissions data that you shared and then.

Did you get detection that youre seeing in travel as well should we look for and especially solid GQ.

And Abbvie.

Think of modeling from a sequential quarter over quarter basis.

Is that sort of.

Strength sustainable.

Down the road is this sort of the question.

Yes, I'll start and then Mike Ellis I'm sure, we'll dive into just make sure.

Everybody has the numbers baseline but.

In general you're thinking about it the right way I mean, obviously, we've referenced some of the Aetna.

Admissions data.

As an input to.

To why we feel so strong and confident that we'll hit in Q3 from the United States perspective, you're right about that Ashwin.

So definitely that is a very encouraging sign I would also say, we generally see positive trends around global movement.

Again, I think we're all well aware there's continues to be COVID-19 spreads but.

Less impactful when people are navigating around them when it comes to travel.

<unk>.

That is definitely the trend and that's definitely what we're expecting Mike maybe you can just double click on the Q3 numbers in the quarterly seasonality. So everyone has the hesitant demand.

Yes, sure Ashwin good to hear from you. They had missing data is indicative of what we would expect for a couple of reasons I think first and foremost if you think about the client adds that Mike and Robert talked about and education driving a good portion of those.

That's really important to get those signed in the first half of the year. So you get to recognize the transactions in the second half of the year. That's one big piece of it I think also the land and expand strategy that we've taken that has allowed us to show that we can actually generate incremental revenues from our client relationships across all of our products and in education.

It gives us a lot of comfort and optimism around what Q3 will look like as you know from seeing the historical numbers Q3 is always our biggest revenue quarter and we expect that would continue.

Four.

2022, but based on what we're seeing on the emissions data and the success, we're having with our clients signs we're optimistic about what the second half of the year will look like from a revenue standpoint.

Got it got it and in terms of sort of.

The ability to keep hiring talent could you comment a little bit more.

More on that.

Yeah I'll jump in.

Our ability to hire again, we've always had.

Strong investment in culture, our ability to find great talent.

Ability to navigate.

The future of work.

Uh huh.

We're very encouraged by it.

I know most companies arent. The other thing you should realize with US is we have a global footprint flight.

So that is a huge advantage to us right, it's a global business, our ability to expand or to flex the different regions of the world.

Is the strength in a lot of companies don't have and so that combination of just the strong culture.

What we built really with the.

Amazing kind of finance that we have plus this global footprint.

Really I think puts us in an advantage over many.

Finding talent is always.

Top of mind for us.

It's carve out time for it.

It is it is a huge focus.

We built this company and how we intend to continue to build the scale.

Thank you.

Our next question will come from John Davis with Raymond James You May now go ahead.

Hey, good afternoon, guys, Mike just wanted to start with with FX. Obviously, you guys are a global company, but just curious if you guys could comment on any sort of FX impacts.

Embedded in the full year guide.

Yes, happy to hand, it over to Ellis.

Again, I think everyone should know we look we look to hedge a lot of that risk out of our business.

But Mike do you want to cover if there's anything notable.

Yes, so John good to hear from you the FX impacts for our business are relatively small low hundreds of thousands as it relates to that could be plus or minus.

He gets impacted into the adjusted gross margin line, but not big enough to highlight so FX changes within our business or how we operate due to our hedging strategies have been very minimal overtime and don't really drive the needle at all.

Okay, and then Mike you talked a little bit about the gross margins ramping.

Close to slightly below 21 levels that implies kind of a fairly material ramp of a few hundred basis points throughout the rest of the year. So just maybe comment a little bit about.

What's going to drive that is it mix.

You called out some credit card mix in <unk>, but just want to make sure I understand the ramp to get.

Hopefully back to close to 69% gross margin level from Usher.

Sure Jon essentially when you think about what happens in the second half of the year and due to the seasonality of our business you'll see historically, we've had really strong cross board of education business that really hit in Q3, and Q4 and what that means is that you have higher average payment sizes, which typically get paid a bank transfer versus a credit card.

And really what you saw in Q1 and what we expect for Q2 is similar credit card utilization.

Payment method mix that will in fact show lower margins in the first half of the year, but because of the way the business seasons work relative to our industry, we see that.

Reverting back to what we've seen historically due to the propensity of bank transfers for the higher size payments.

Okay, Great and then last one for me.

Mike maybe just talk a little bit about the wpm's integration, how thats going remind us of the opportunity in the U K.

What do you think you can give us some example, Mike overlap.

Or what percentage of the market.

While our cost WPM has but just curious there if we can update.

Yes, sure happy to.

Continues to go quite well.

I think I had mentioned in our last call.

Just come back to the U K.

And had.

I had actually been at the announcement for all the clients and the user conference.

I think people mentioned, we also mentioned on that call that we had the tech integration, which continues to go quite well and it is on schedule for us to execute against.

So again, we feel like that integrated solution is is there for customers customers, but lining up for it Rob mentioned, the Oxford relationship, which was actually a bit of a shared clients.

That ended up again that news positively helped us get additional business there.

And in General if you look at where they came in they came in with I think we announced this about 100 clients or so in the U K.

It's a massive opportunity they see billions of dollars of payment volume go through their software and.

And again, they really weren't monetizing any of it much more platform. It's all software based revenue.

Stream and so.

Thesis is quite simple which is.

Integrating our network into their software is going to drive a great solution for customers and youre going to see Mark.

Monetization of that of that payment volume so.

Total UK market 30, 30 plus billion.

We think that's a key piece to us marching marching on that so.

The team size I guess I'll comment on two.

Pretty much doubled our team size of the U K by merging the two companies together.

We've been hiring on top of that in that market. So again, we see huge opportunity multiyear ramp to that payment volume.

And going quite well actually.

I will travel plans go well.

Those folks that are coming to the.

Investor Day will probably get to be one or two of the WPM folks who will be there as well.

Okay. Thanks, guys.

Our next question will come from Tien Tsin Huang with Jpmorgan you May now go ahead.

Hey, nice to speak with you guys.

Just wanted to I know, there's a lot of questions on the client additions being a record and whatnot I'm. Just curious is that just a function of the bigger go to market team better sales.

Productivity.

Pull forward of the pipeline, which is related to my other question, which is.

With the record wins is the pipeline being replenished at a similar pace.

Yes, I can I can jump in and take that one so tien tsin.

Actually not only did we add that good roster of clients and that client count, but we actually meaningfully expanded the pipeline total value along the way so.

Our signings of those clients.

We're in line with our average even even actually slightly better than our average IRR side size.

But what we did in the pipeline outside of the signings not only replenished it but grew substantially on top of that and so again, that's the dynamic.

When you've invested significantly in sales and go to market expansion, obviously, those things don't move overnight you've got to get those people in place they've got to develop their client and prospect lists and then convert those over into into sales. So we feel we're seeing the right signs of that progression and Q1 was.

A note there but.

In fact, the point you make is an important one which is at the actual growth in the overall <unk> in that.

Pipeline is it's also really healthy and perhaps.

Way more important for the future. So we're very happy with both sides of that.

Amazing that's great to hear so that's my quick follow up on that does that.

Your thinking in any way around investing more in go to market.

I know youre up and yourselves.

I made some et cetera, but is that.

Is that something you would consider in the short term.

Really doing two things so first of all as we outlined the investment plan for everybody for the year and we called out very specifically that we were being ambitious in that in that investment plan. We're still working on that right. We're still adding sales reps. We are still adding other go to market resources as we go.

We're not unaware of the climate that we're operating in we're not unaware of what's going on in the market out there but.

But we do feel really good about the dynamics of the sales force expansion, so where we're investing in improving the sort of the skills and training of that sales force. We're expanding the sales force itself. Ultimately we believe in the LTV to CAC, we believe and the ROI that we deliver and so where we are right on the path that we expected.

To be honest continuing to invest in that sales force, so where we stand today is not the end, but I think we will we will keep going and even though again it will be very mindful of what's going on in the world.

Mindful of how we spend.

We will we will continue to invest in everything to do with sales and go to market.

Alright, that's what I was looking for thanks, so much well done.

Our next question will come from Jeff Cantwell with Wells Fargo. You May now go ahead.

Hey, Thanks for taking my question and congrats on the results.

Can you talk a little bit about the competitive environment in education.

Gives you a big competition show that Youll keep winning in the market. This is kind of a follow up to <unk> question. I guess the question is you know maybe qualitatively help us understand how you expect to continue to penetrate into that Tam is it more domestic opportunities that you're seeing more international opportunity now that you're focusing more on that you'll get to a different non U S areas or are there any kind of.

Co changes and the volumes that Youre seeing Youre Soc generating now that you might want to call out.

And then separately.

<unk> net revenue retention and education look like now versus maybe a year ago do you have that for US could you say that already have sort of check that again.

Okay.

You want that Andre.

I can start so there are obviously multiple questions in there Jeff let me catch one of the ones towards the end and then I'll try to give you the bigger picture. So net revenue retention and education continues to be excellent right in line with sort of our long term profile for education.

And so we're very comfortable that the land and expand continues to work now let me take a step back and try to answer your broader question, which is that.

The value proposition, we have is still distinctive in the market like from the various highest level of software drives value and payments. We continue to believe that the software we're delivering and the teams we're delivering it with our the best out there and so if you look at what's happening in the U S. We're continuing to win clients like the Yukon example, and the others that we've mentioned and Thats.

On the basis of a really stellar reputation in the market where travels fast inside the markets that we serve and our reputation probably is one of our stronger calling cards, but of course, the technology and the teams have to be there to support it and they are so we continue to do that we also will continue to innovate like some really interesting dynamics around.

Round, the things that we do as we introduce products like our collect E store, we announced the census.

Partnership and the work that we're doing around 529 plans that gives us another opportunity to get to know more schools and on a on a new basis and again all under the umbrella of delivering great value for them and so when you look at that U S business like everything we're doing for these schools both reputation Ali and the results. We're delivering are really really pop.

Positive and I think that's what helps us continue to.

Grow grow our list and deepen our relationships here in the U S.

The same thing in Europe , although again and internationally, although many of the institutions are perhaps smaller or different we're now.

I think we signed our first public University in Spain. So we had multiple Spanish clients, but we added a public Spanish University and again all of this is part of the distinctive capabilities that we have and the ability for folks to understand what we can do for them really happy with the results, we see globally with our education.

Jeff did I catch everything or did I Miss any part.

Yeah, that's a that was everything put out a long winded question in mind, and maybe just to say.

Follow up can you talk a little more about those new wins you just alluded to this I thought the census, one sounded interesting as it was 529 college savings plans can you tell us a little more about that in <unk>.

Keith maybe can you describe how those payment volumes or revenue are generated by you and what type of size that might be I'm, hoping you could help us think that through.

Yeah, I mean again it's.

As part of the portfolio of services that we apply both for the ecosystem of the industry in the school. So we like to think about ourselves as having services that help both the schools and the ecosystems that we're in 529 plans is a great example, right. It's a very messy set of payment flows.

Tended to be very paper based.

Create a lot of noise inside the system, we believe software can add value in those flows and so by working with the census, and the various plans that they help.

River from a technology perspective, we can at scale get access to and work with those plans and then ultimately deliver the payments to the school through the mechanisms that they are used to receiving money from us already and for those that aren't already our clients will work with them to get them the money as well and hopefully that'll be an opportunity for us to establish a relationship with those schools.

<unk> continued to expand our footprint further.

Okay, great. Thank you.

Our next question will come from Bob Napoli with William Blair You May now go ahead.

Hi team. This is Spencer James on for Bob Napoli Congrats.

Congrats on the results and thank you for taking the questions.

Many of them have been answered, but I was wondering if you could talk about the competition.

And also the solutions you are replacing in travel in particular, and maybe how that compares to the education vertical.

And as it related question to how might your past success and continued success in education.

And for your efforts and ramping our travel vertical thank you.

Sure. Thanks, Spencer this is Mike I'll take it.

First competition wise.

You see different competitors by industry, sometimes even by geography so.

In travel you're typically going to see.

Way of.

Local acquirers like most folks will have just had manual bank related payments coming in wires or domestic payments.

Bank rail again huge manual payment for them and <unk>.

<unk> will add a local acquiring partner.

And again, sometimes youll see a global one but again it varies.

You're focused on a lot of these destination management companies are typically within one geo and when they are in one geography, they usually find someone local around them to accept cards. So again youre competing with what is a.

Really a sub sector of sub segment of the capabilities, you really need to satisfy the use case travel right. If you think of this money is coming in from all overseas, they're traditionally dealing with local acquirer that local acquirer is really best equipped to be handling lots and lots of foreign.

Foreign transactions.

They still have to deal with all types of messy reconciliation with the manual bank payments wires.

And then all of that has to integrate into their system of record and so again when we're coming in were really coming in with a whole different story of connecting into that system of record and travel it's more like a bookings platform and or their ERP system for invoice generation and then we're bringing with it a solution that takes away all that manual work around bank related payments and.

It provides a more global.

Card and third party payment method acceptance vehicle.

So really thats where were competing against.

Don't frankly see a ton of competition in there as you'd imagine coming in with that set of capabilities plus.

Very rapidly growing client base.

So who's who of travel companies it really does help.

And so again, what we're doing is we're just streamlining that entire flow of funds no matter, where it's coming from for the travel operator.

That travel operators really getting one settlement and that settlement is growing across all those different payment methods no matter where they originated.

Around the world.

Your second part of your question was around what lessons do we take into growing verticals will hopefully everybody sees that we started with one product in the education vertical.

<unk> added sub segments additional products and had taken it to over 32 countries.

From an education business perspective, and so that's scaling is obviously, there's a lot of lessons there right. We've been added health care, we've added travel.

Emerging sector, that's B b.

And so a couple of things that I would say hold true across all of our industries product market fit really does matter right diving deep with our customers validate that product market fit.

Be the best at knowing the industry again, which a lot of the competitors don't do right. They kind of assume that accepting card is this like an accepting a card payment right.

And again, we really look at it as what is the problem in the industry. How are we experts in those sectors in those industries.

That's the first right and that's why as you saw.

See a scale our travel team, it's finding people within those regions that speak the languages that understand travel that are passionate about travel whether on the sales side or on the client servicing side, So I'd put that one of them.

The first bucket or the first two buckets nail product market fit for the industry hire a team of experts.

Is great at it and then I would say the third is to is to execute and iterate.

For us it's something we've done for over a decade, our team is really great at executing.

And so when we look at these industries.

They don't want to get up in the morning, They know how to go out and execute build those pipelines deliver results and then solicit more feedback from the customers. One other pinpoints do house, that's what led to things in education that Rob mentioned, right, which is driving that land and expand strategy. So in travel it's about really getting those clients solving it.

Major pain point for them, but also looking for additional use cases.

We can continue to deliver software for over time. So those are few examples for you that we take.

Thank you that's great.

One follow up good to see that or hear the pipeline is up quarter over quarter anything to call out.

By geography in terms of that pipeline, maybe a higher mix in your pipeline versus.

Your existing base anything by geography, maybe.

I think we are seeing growth steadily everywhere.

It's sort of taken the numbers to make sure every part of that is rate, but overall, great strengthen EMEA great strength in APAC very excited about Latin America, and the U S doing very well also so.

Good good strengthen our global team and again, where we are.

Excited to invest in some of these other geographies as well right where at the very earliest stages of placing sales talent in very large potential markets for us and so excited to start too.

Be able to have feet on the ground and whole swathes of Latin America major countries in Europe , Northern Europe , and the like where we really don't have any physical presence today and look forward to adding it.

Great. Thank you for the questions.

Yeah.

Our next question comes from Andrew Baum with S. NBC Nikko Securities.

You May now go ahead.

Hey, guys. Thanks for squeezing me in I wanted to drill in on gross margin. Once again I know, it's been asked before but hopefully I can ask in a different way I mean, I know you called out verticals and mix being the two primary variables on why it was down sequentially quarter over quarter.

I'm trying to understand.

Helane those two variables should we assume that the vertical element was something in the lines of travel and if travel outperforms it.

May ultimately limit the upside to gross margin I guess talking about the payment mix side of the business I mean, what gives you the confidence that we do see that sequential ramp throughout the.

The remainder of the year, particularly in second quarter, when when it's not a particularly strong education quarter.

So this is rob.

I can start with with all of this so.

Just just to be clear about what we've indicated on the call. Thus far Q2 is likely to look more like Q1, where youll see sort of the mix dynamics changes in Q3 and to a medium extent in Q4 as well, but Q3, most notably is going to be very strong in education very strong in cross border education in width.

What we have historically seen is.

Ah skewed.

Bank transfers and those do carriers sort of higher margin right. So not only is it our biggest quarter its been our traditionally highest net to.

Gross margin quarter, and driven off the two dynamics that I just mentioned.

Still we're still doing a lot around all of our businesses. So yes in today's version of travel one of the primary dynamics is that we do see a bit more card mix in that but note that we are still early in all of our businesses and as we continue to invest in new software and capabilities as we continue.

Sort of tune the capabilities as we present them to.

To the to the various kinds of payers that we serve.

We will see the mix continued to adjust right youll see some quarters, where in some corners of the business, where there's more card mix and that will presumably continue to be a bit lower on the adjusted gross margin side of things, but all the other things that we're doing and that we're innovating around.

Can go in the opposite direction as well and so that's where overall for the year, we've given the guidance about our expectation that we will get.

Adjusted gross margin.

<unk> was slightly below the full year last year.

No that's very clear. Thank you and then another question on M&A I mean, I know you guys have your hands full with WPM and converting a lot of that volume into process and integrated solutions.

Are there additional opportunities on the horizon, particularly given where we are as far as market valuations go in thinking about.

How much what other things you could do an in similar verticals that that could follow that playbook.

Yes, Andrew I'll take that one so we continue to believe in the three pillars.

How can we add on to an existing vertical.

How can we potentially layer in an additional capability that can drive it across the customer base.

Or again third and probably at least likely can we use it to expand into new industry.

Definitely focus on those three pillars for M&A.

Continue to be.

You know quite active I.

I would say we have not seen an adjustment.

As much to valuations hitting the private market I think youre, starting to see it and you're starting to see articles out there in the public domain talking about it.

But nothing like what you've seen hit the markets.

So far the public side.

And so again I think we're picky when it comes to M&A right. We have high 90% client retention high 90 percentile fly made our employee retention in the deals we've done.

And so we're going to be a bit picky, but at the same time.

Wouldn't say our capacity is limited by the WPM integration.

Integration is going quite well, it's a great group of professionals Flonase are all over it and executing quite well. So we just got to go find finding another deal that we think.

It looks like a deal that that would be successful for flower.

No. It makes a lot of sense and looking forward to seeing you guys next week.

Okay.

Our last question will come from Ken <unk> with Autonomous Research you May now go ahead.

Hi, Good evening, everyone. Thanks for taking my questions I wanted to ask about the travel recovery since you called out the strong trends in that vertical.

Can you just talk about how much room. There is to go when looking at that travel recovery and how confident are you that this vertical is going to further normalize on a same store sales basis.

As travel continues to improve just because I believe you signed a bunch of travel deals prior to and during Covid and so just wanted to understand the upside there.

Sure I'll start and Ravi pilot, if you want.

I would say if you look at travel obviously, we don't feel like we really put our foot off the gas even during the pandemic when it comes to client adds but continue.

To ramp to that so I would say some of the growth you are seeing here is obviously those clients are performing well.

As the world.

Hopefully comes comes fully out of a pandemic.

At the same time, there's tons of opportunity within that sector right. We are in the early early stages. So if you look at the sub sectors between.

A combination.

Actual tour operators destination management companies.

There's a lot of depth in that.

Nearly half a trillion dollar total addressable market.

We've highlighted so again early stages, they're making a big investment and continue to make that investment throughout this year.

In travel and feel really good about not only this year, but as you start to look at that ramp for travel. We think it will continue to ramp quite well right there's investments.

Not only EMEA, which is performing quite well in North America, and Asia Pacific, where we have teams, but I think Rob mentioned don't even have team jet going after some major geographies within that sector, yet all part of the investment plans. So I feel really good about it.

See it ramping over over multi years not just.

Not just obviously the.

The comeback that happens from the pandemic, but again feel like this is something that will grow quite nicely for the business over time.

Okay, great. Thanks, Mike and then as my follow up I wanted to dig into just the domestic business a bit because it is a.

Part of that.

The thesis and so I just could you talk about how penetrated the company is on domestic payments I think it's still very early days, but just curious how quickly you expect that to ramp and then can you just remind us what the <unk> lift is when adding in domestic payments.

Yes, Rob you want that one yes, I'm happy to take that so so first part is we're in the very early innings of penetrating that domestic opportunity. So I think your question Ken was focused mostly on the education side, where we've penetrated a very small percentage of our client base keep in mind as we create this domestic opportunity we'll created in the other businesses.

As well we are.

Similarly, very early in <unk>.

Domestic as it would relate to travel or <unk> and so those are all those are all opportunities for us all in the very earliest of earnings.

And with a great.

Upside opportunity for US right. So as we as we look at each of those.

Focusing first and foremost on sort of answering the question from an education perspective, we've seen this revenue multiplier in accounts when we are able to get in there and take on the domestic alongside the cross border right that the larger population students as a real opportunity as we as we bring forward the rest of our suite of products.

Yeah, no absolutely and is there a big lift to build out the domestic payments on the travel and B to B side like you mentioned Rob.

Not in terms of the network capabilities I won't say that there's no work involved but we are.

<unk> been mindful for a long time, but as we built the global payment network. We were building it to serve multiple verticals and so again there is some work to be done there for sure but the.

The heavy lifting of figuring out how you serve the market how you get appropriate licensing a lot of that is very levered to roll across the verticals that work with the partners and the networks and setting up the account all of that's very leverages across those across those countries and across the global payment network. So we see a lot of levers a lot of scale there.

Great Alright, thank you very much.

Just to tack onto that one thing I'd, just say is remember those investments, we're making geographically not only help it go to market, but they also help with the payment network expansion right. So pick a country a country like Spain, you've got clients across multiple verticals in it you had students going to it from all over the world you have students coming out of it all over the world right. So when we're making those investments.

Governments, they really being leveraged all across the business, which is the beauty of the model.

Yeah, no absolutely that's a great point alright, thanks, guys I appreciate it we'll see you next week.

Look forward to it.

This concludes our question and answer session.

The conference has now concluded. Thank you for attending today's presentation you may now disconnect.

Yeah.

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Good afternoon, and welcome to the fly Wire Corporation first quarter 2022 earnings call all participants will be in listen only mode.

Should you need assistance. Please signal conference specialist by pressing the star key followed by zero.

After today's presentation there'll be an opportunity to ask questions.

Please note. This event is being recorded I would now like to turn the conference over to kill Hollis VP of IR and F. P. N. A please go ahead.

Thank you and good afternoon with me on today's call are Mike Massaro, Chief Executive Officer, Bob Udell, President and Chief operating Officer, and Mike Ellis Chief Financial Officer, Our first quarter 2022 earnings press release supplemental presentation and when filed associated quarterly report on Form 10-Q can be found at IR <unk> com.

During the call we will be discussing certain forward looking information.

Actual results could differ materially from those contemplated by these forward looking statements.

We will also be discussing certain non-GAAP financial measures.

Please refer to our press release and SEC filings for more information on the risks regarding these forward looking statements that could cause actual was that it took a material.

Risk factors associated with our business and required disclosure related to non-GAAP financial measures.

This call is being webcast live and will be available for replay on our website I would now like to turn the call over to Mark Massaro.

Thank you our keel and thank you to everyone that is joining us today.

We're excited to share our Q1 2022 results with all of you and appreciate the interest you continue to show in July wire.

In short 2022 has started out strong for flywheel here in a few minutes, Rob <unk>, our president and CFO as well as Mike Ellis, Our CFO will go into greater detail about our operating and financial performance during the quarter.

But first let me start with a few financial highlights from the quarter revs.

Revenue less ancillary services was $59 3 million, representing a year over year revenue growth of 47%.

Driven predominantly by strengthen our education and travel businesses.

Total payment volume for the quarter increased 46% compared to Q1 2021.

Across all our verticals, we added over 130, new clients during the quarter, our most new clients for a quarter as a public company.

It was also named to Inc. Magazine's 2022, best Workplaces list further evidence of our focus on strengthening our flatbed community and being seen as an employer of choice in a highly competitive global marketplace for talent.

By now most of you know they fly wire focuses on high Stakes high value payments within industries, such as education health care travel and BTB within these industries Digitization is still in the early stages and payment experiences are fragmented and often difficult for both payer and risk.

Sure.

Ultimately, we are helping our clients get paid and helping their customers pay seamlessly and easily from all over the world.

We expect that the secular trends in these industries, coupled with the inevitable shift towards digitization of payments physicians fly wire very well for growth for years to come.

In times like these where there are macroeconomic uncertainties. We believe our solutions are even more critical as our clients need a better way to get paid while removing costly manual activities from their back office.

Now I wanted to spend a few moments discussing the trends we are seeing in each industry that we serve.

First starting with travel.

Which continues to show positive trends.

At the end of Q1, the TSA traveler checkpoint data showed that passenger counts have reached 91% of pre pandemic volumes measured over the same period in 2019.

This is validated by our recent survey report of luxury travelers, 78% of whom said spending on travel now is more important to them than it was before the pandemic started.

AH report also showed that more than half of travelers surveyed 51%.

Or even booking two trips it wants to ensure that they get away for that much needed break.

For our education vertical prominent U S colleges and universities are reporting a surge in international applications compared to the past two years fueled by the easing of pandemic travel restrictions and new policies that allow potential students to apply without our.

Our ACG scores.

The Washington Post recently reported that the common application an online platform for hundreds of schools found that as of March 15, 2022, the number of international applicants had grown 34% since 2020 exceeding the 12% rate of growth for U S. Applicants over that same period again these.

Very favorable trends for fly wire.

In healthcare rising out of pocket costs are accelerating the industry's affordability crisis. According to a new patient experience survey from trade Association ph RNA more than a quarter of Americans reported medical debt due to a doctor or hospital bills that they couldn't afford it.

The average debt was as high as $4000 per patient.

There is an imminent need for hospitals and health systems to continue to invest in technology, driven solutions to make health care more affordable.

As for our <unk> vertical we continue to see success in so many businesses are in need of a solution like ours to automate their accounts receivable from manager level to CFO finance teams know that their processes around AR.

Cost them too much money and time slow their international expansion and even hold back profitability.

In our second annual survey of CFO , and finance professionals more than 92% of respondents stated their earnings per share would actually increase if they could figure out a better way to manage the accounts receivable process.

We continue to be quite excited about the large opportunities within the industries that we serve here at fly wire and these positive trends further helped our confidence about 2022.

Finally, I wanted to spend a few minutes previewing our analyst day, which will take place next week on may 19th.

We will be reviewing our vision and opportunities for fly wire as well as our competitive advantages.

We will have a session with our vertical leaders to deepen the understanding of the industries we serve.

We will be discussing our key investment areas in detail and how they fit within our many existing growth levers.

We will touch on the strength of our <unk> community and our ongoing ESG efforts.

Lastly, we will share financial data points that we believe will be helpful. When looking at the business over the long term.

We are really excited to see you in person and others virtually next week at our first analyst day as a public company.

However, since this is our Q1 earnings call.

We are really excited to share more about our performance I would like to turn the call over to Rob Oracle, our president and COO to share updates on our operating results and growth initiatives during the quarter Rob.

Thanks, Mike and good afternoon, everyone. Our strong results. This quarter reflected continued execution of our growth strategies, we saw strength in bringing on new clients with the addition of over 130, 20% higher than our best quarter in 2021.

This brings our client count to over 2700 and consistent with our recent quarters, we had a lot of success in cross selling to existing clients.

To highlight some of our successes across the verticals.

Starting today with travel we added a great group of over 40, new clients. Our travel business grew in part because of our new clients, but in larger part due to recovering activity levels across the range of our travel clients as COVID-19 restrictions and hesitancy continued to shrink in many areas globally.

One indicator of the return of travel that we have seen our travel clients delivered net revenue retention of greater than 145% this quarter with particularly strong growth among our European destination management clients. These clients believe that summer 2022.

Turn to normal levels for the first time since the summer of 2019.

During Q1 2022, we generated more revenue from our travel clients than we did from all of 2019 or 2020.

As an example of a new European destination management client, we added ibi travel as a travel client based in via Torino, Italy IDI specializes in carefully planned itineraries for high end bespoke stays in Italy and France.

With fly wire in early March 2022, and went live in mid March they signed with fly wire because of our large global footprint and variety of payment methods. We're excited by the early results from our relationship with IDI in Italy, and France, and look forward to further expanding our payment solutions with them.

Continuing with healthcare in addition to the integrations with other health records platforms that I have referenced in prior earnings calls. We are also expanding with clients. We're integrated with epic systems Electronic Health Records platform. For example, we expanded our relationship with common spirit health the largest Catholic health system and.

Second largest nonprofit hospital system in the United States.

Common spirit is headquartered in Chicago, Illinois, and operates 140 hospitals and more than 500 care sites across 21 States. We most recently expanded our already sizeable relationship with common spirit by integrating with their hospitals based in the Texas market. This relationship highlights <unk> ability.

<unk> to integrate with large hospital networks using epic systems.

We saw impressive early results from our healthcare Omnichannel engagement initiatives are early data with another of our major hospital clients showed how our platform enables an improvement in patient engagement, which in turn favorably impacts patient collections.

More specifically, we've seen that increased patient login page arrivals from E mail and SMS directly correspond to increased plant sign ups payments and ultimately collections.

And early single client data comparing the weekly average pre omnichannel engagement and post go live engagement, we saw a greater than 80% uptake in visitors to the login page via email a greater than 50% increase in planned sign ups via SMS and a greater than 25% increase in digital payments.

Via email and SMS, we're incredibly excited to continue our efforts with the Omnichannel engagement product as early results show signs of incremental value creation for our clients within our healthcare vertical.

Switching to education, we continue to see strong performance across segments and geographies in the first quarter. We added the University of Connecticut, as a new education client.

According to U S News and World report Yukon ranks among the top 25 public universities in the U S with 14 schools and colleges for regional campuses and total fall 2021 enrollment of nearly 24000 undergraduate students and over 8000 graduate and professional students Yukon selected fly wire.

To replace an incumbent solution for all domestic and cross border payments through our comprehensive receivable solution. We look forward to building our relationship with Yukon further improve the player experience.

Also in education, we expanded our relationship with Oxford University.

In the United Kingdom, and with over 25000 undergraduate and postgraduate students, Oxford was ranked as the best University in the World and the times higher Education World University rankings from 2017 through 2022.

We expanded the number of colleges within Oxford, using fly wires education payment solutions, including some colleges that will use our new integrated solutions with WPM, which we acquired in the fourth quarter of 2021 with.

With regard to WPM, we continue to be pleased with both the market interest and on schedule technology development related to our integrated solution.

Finally in our <unk> segment, we continue to grow our customer base and expand with existing customers. In this emerging segment. For example, we expanded our relationship with basis technologies, formerly known as central which is a leading provider of cloud based workflow automation and business intelligence software for marketing and advertising.

Basis technologies, originally used fly wire to provide local payment options to its international customer base, but is now using fly wire for full domestic card acceptance as well as domestic bank transfer.

<unk> technologies is using the latest version of our net suite bundle, which now supports multiple invoice aggregation into a single simple payment experience as well as providing prepayment solution options for payers.

This added functionality illustrates how fly wire continues to use software to add value to payments as the automation functionality and deep net suite integration, our differentiated capabilities provided the basis technologies.

As Mike previously mentioned.

We recently conducted research a finance professionals at <unk> companies with $100 million to $1 billion in revenue.

They validated what we continue to identify as a key theme in the sector legacy systems and processes are impeding their growth and profitability.

And our survey we found that global expansion is a priority for businesses yet 88% of those surveyed said the complexities of collecting cross border payments impacts their ability to grow internationally, specifically, 95% say, if they could deal with exchange rates and an easier way they could.

Their global expansion efforts.

Additionally, over 70% of respondents say they lose between 4% and 10% of revenue in an average month due to time wasted because of operational inefficiencies with payment processing.

These are the exact issue as our solutions are designed to solve for our <unk> clients with us those stubbornly manual parts of the global receivables process or reduced their customers benefit from streamlined experiences and we help our clients free up their time to focus on value added tasks for their business.

Turning to channels, our channel partnerships continued to be a good source of growth for fly wire for example, during the quarter, we announced a preferred payment partner agreement with <unk> group, a leading student information system with over 1400 universities in the EMEA and APAC regions.

Our partnership and integration with the travel sits module enables fly wire to provide new and existing university clients with a seamless payment process for every point and education payments with the addition of travel we are now approaching 50 unique corporate integrations to systems in the education space that are the underpinning of our.

Operating schools and universities around the world.

We also continue to invest in our global payment network fly wire successfully implemented picks the new payment method promoted by the Brazilian government.

According to a February 2021 report published by Americas market Intelligence report picks was expected to move 16% of the digital payments volume in Brazil. This development demonstrates <unk> ability to continue expanding our payment network in Latin America by adding additional payment methods and the biggest economies in the.

Our region, enabling additional payment alternatives for students and businesses.

Overall, you can see we had another very active quarter with <unk> global team of fly inmates doing great work across our verticals and across the company.

I would now like to turn the call over to Mike Ellis, Our CFO to review our results for the first quarter and guidance for the remainder of the year Mike.

Thank you Rob good afternoon, everyone today I'll be discussing our non-GAAP financial metrics for our first quarter of 2022, including revenue less ancillary services adjusted gross profit adjusted gross margin and adjusted EBITDA.

Our financial results prepared in accordance with U S. Generally accepted accounting principles. Please read the preliminary and unaudited financial statements included within our earnings release and the unaudited financial statements that will be included in our Form 10-Q, when filed with the SEC.

Revenue less ancillary services for Q1, 2022 was $59 3 million, representing a 47% increase compared to Q1 2021, our revenue growth rate was driven by an increase in total payment volume, particularly due to strong performance from our international cross border payment volumes in our education and travel verticals.

We processed $4 2 billion and total payment volume during Q1, 2022, which was an increase of 46% from the $2 9 billion, we processed during Q1 2021.

We experienced revenue and total payment volume growth across all regions verticals and revenue types when compared to Q1 2021, specifically transaction revenue increased 50% compared to Q1 2021, driven by a 46% increase in transaction payments volume.

Platform, a usage based fee revenue increased 36% compared to Q1 2021, driven by a 45% increase in platform and usage based payment volume as a result of our revenue growth, we generated $38 8 million and total adjusted gross profit representing a 41% increase compared to Q1 2021.

Adjusted gross margin for the quarter was 65, 5% in line with our model driven expectations for Q1 2022.

Comparing Q1 2022 versus Q1 2021, our vertical mix drove transaction revenue to grow faster than our platform revenue, which has software like adjusted gross margins within transaction revenue our payment method mix for the quarter included more credit cards, which generate lower adjusted gross margins, while the payment method mix varied.

Q1, net spread and our transaction revenue generated from our pricing and cost structure remained consistent with the average net spread over the last two years, while we expect these mix dynamics to continue through the first year of 2022 due to the seasonal trends of our business. During the second half of the year, we expect the adjusted gross margin to move higher as seen.

In prior years, resulting in full year 2022, adjusted gross margin near but slightly below full year 2021.

Moving on to operating expenses technology and development expenses were 11 zero million for Q1 2022, an increase of 47% over the $7 5 million incurred during Q1 2021. This increase was primarily the result of our hiring activities during 2021, where we increase the number of flights with.

Our technology and development teams by over 50%.

Selling and marketing expenses were $17 6 million for Q1 2022, an increase of 48% over the $11 9 million incurred during Q1 2021. This increase was due to a number of factors first personnel cost accounted for 78% of increase due to our hiring efforts over the past year, where we added over 100 <unk>.

<unk> rates within the sales marketing and product functions sales commissions also contributed to our increase in personnel costs.

Long sales effectiveness and driving new Ah.

Second we continued to invest in our global marketing initiatives to drive client acquisition and payer engagement.

Incremental marketing costs contributed approximately 16% of the year over year increase and finally, we spent more in travel cost as the abatement of Covid related travel restrictions allowed for two important things to occur.

First our globally dispersed teams, we're finally able to come together and collaborate in person, probably 2022 goals and plans and second our sales teams were able to conduct in person and onsite visits with our clients and prospects. After approximately two years of COVID-19 impacted restrictions.

Administrative expenses were $18 8 million during Q1 2022, an increase of 18% over the $15 9 million incurred during Q1 2021. Many factors impacted this increase during Q1 2022, but the primary factors driving this increase were number one our hiring activities, where we increased the <unk>.

Number of falling rates by over 40% in these departments and number two incremental costs associated with operating as a public company, which consisted primarily of professional fees and insurance costs.

These increases were offset by a 53% decrease in stock based compensation expense due to the secondary transaction with employee stockholders, which occurred during Q1 2021 prior to our initial public offering.

Adjusted EBITDA for the quarter was $1 8 million in line with our expectations for Q1 2022, adjusted EBITDA decreased $5 2 million compared to the 7.0 million we generated during Q1 2021.

Year over year decrease in adjusted EBITDA was the result of our hiring where we increase the number of flying rates by over 50% during the past year as well as increased cost from operating as a public company and travel related costs, both of which increased significantly over Q1 of 2021.

With respect to capitalization as of March 31, 2022, we had $365 7 million in cash and cash equivalents and $25 $9 million in long term debt.

As of March 31, 2022, we had $106 4 million shares of common stock outstanding which is slightly different than the weighted average shares outstanding used to calculate net loss per share due to the timing of our IPO.

Moving on to guidance for full year 2022.

As we are increasingly international company, we continually monitor risk factors globally. We currently have minimal exposure to the impacts from the difficult circumstances in Ukraine, but our thoughts are with those in that country. We will continue to monitor these events and their potential impact on our business has grown cold that said, we have raised our guidance for revenue less ancillary services.

And the range of 249 million to $257 million, which results in an annual revenue growth rate of 40% at the midpoint, our full year 2022 expectations reflect our confidence in the growth of our existing clients across all of our verticals the ramp up of the clients. We added during 2021 and contributions from <unk>.

Clients, we signed during 2022.

With respect to adjusted EBITDA, we have raised our full year 2020 guidance to be in the range of 10 million to $14 million, reflecting our current view about continued growth and execution in the business alongside continuation of our previously announced growth in investment clients.

With respect to guidance for Q2 2022 revenue like the ancillary services is expected to be in the range of 45 to 48 million, which represents a year over year revenue growth rate of 41% at the midpoint as we enter our seasonally lowest quarter of the year.

Seasonality does have an impact on adjusted EBITDA on a quarterly basis due to the fixed cost nature of our personnel and pay increases implemented during Q1, 2022, which will have a full quarter impact. During Q2, 2022, specifically Q2, 2022 will generate negative adjusted EBITDA, but this seasonally low.

<unk> has been reflected in our full year 2022, adjusted EBITDA guidance in conclusion, we are pleased with our Q1 2002 thousand <unk> financial results and overall business performance and we continue to look forward to the rest of 2022.

That I would like to turn the call over to the operator for questions operator.

We will now begin the question and answer session. So ask a question you May Press Star then one on your telephone keypad.

You are using a speakerphone please pick up your handset before pressing the keys to withdraw your question. Please press Star then two at this time, we will pause momentarily to some of our roster.

Our first question will come from Dan Perlin with RBC capital markets. You May now go ahead.

Hey, guys congratulations on another great quarter.

A question about new client wins, the 130 new clients.

So really strong number I think Mike you called out you added 40 and travel.

I'm wondering how do we think about the remaining call. It 90, or so is that pretty evenly distributed and when we think about this 130 and you're kind of leading a lot of your discussion today, starting with travel is there like.

And expectation that these are maybe in some of the more sizable clients that travel is likely to be the most impactful as you think about the build out into 2022, so anything around that would be fantastic. Thanks.

Hey, so I'm happy to jump here in fact this is Dan thanks for the question.

Overall, the quarter looks like other quarters in terms of the distribution, meaning we had a very healthy distribution of wins across the various verticals education would have been the largest vertical in terms of wins by account travel was particularly strong we feel we've got sort of a great stride in the in the travel segment.

And the other segments as well so good good wins across all four of the businesses.

I think the second part of your question was sort of a bit about sort of the significance of the account.

What we'd say there is that they also are following very much along the lines of our historical patterns in terms of size if anything we see slightly better in terms of sort of the average IRR across those clients. So.

We would be very we're very happy with the group that we've just added into our client list, but overall I would say it follows the mix and sizing we've historically shared with you.

Okay, and then a quick follow up in relation to.

The domestic education solution you guys are selling can you just remind us kind of a go to market motion you got there.

You called out I think University of Connecticut, which it sounds like you took both down. So my question is you've got a pretty big backlog of cross border education are.

Are you finding it a lot easier just to go back to that back book in order to.

So when those types of domestic education deals.

Or are you finding that actually clients are ready to make a bigger change for both.

That's why you're seeing more success near term. Thank you.

I'll take that one as well so.

There's a couple of things about domestic to try to sort of paint a picture of how pleased we are and how well it's going on the domestic side. So the first thing focusing on your question was sort of that U S. Domestic win along the lines of Yukon previous.

We announced Stanford.

We see a mix of those tends to be easier as you implied that we would take an existing client.

No and I appreciate fly wire that.

We'd be able to take that client and due to the land and expand to be able to add the domestic that is probably the more common move for us, but you can't as an example, but it doesn't have to be that way for here in the U S market and where we can take a net new client and agile cross border and domestic.

The only other point I'd add to that so that's sort of contrast that with our experience internationally remember internationally. We are also offering.

And international payment as the offering and I would say internationally, it's probably if anything slightly the opposite it's more frequent for us to come in and be able to take on both domestic and international from early on or even right away in terms of the relationship.

Domestic piece is working for us both in the U S as well as in our international markets.

That's great. Thank you very much.

Thank you.

Okay.

Our next question will come from Jason Kupferberg with Bank of America, You May now go ahead.

Hey, guys. This is Kathy on for Jason. Thanks for taking my question. So just a general kind of question overall for 2022 guidance. Obviously, you guys had a strong quarter, but it looks like you guys are raising our 2022 revenue guidance by more than that though is that upside just mainly coming from the travel and education vertical there maybe.

Can you talk a little bit more about the <unk> in the health care piece as well and kind of what is driving your more optimistic outlook.

Yes. Thank you.

Yes, thanks for the question.

One thing I would just highlighted we see confidence across the business.

When you look at that.

I would say that.

Flowed through in how we look at full year full year guidance now so.

You called out education and travel in the comments and I would say that it's definitely where we're seeing additional upside here.

Based on the results we saw in Q1.

But really across all sectors right, we feel really good about the trends, we're seeing I covered a bit in my prepared remarks, there's good trends across all of these industries, but definitely the callouts or education and travel.

I would also say just.

Global performance across lots of regions is really encouraging at this point too.

Specifically around.

The travel business, so those would be the big call it.

Okay Awesome and then just on the margin piece can you just talk about quantifying some of the investments in the business that you've talked about whether it's on the.

So on the marketing side or some other pieces. Just so you know and have any of those expectations changed for the full year. Thank you.

Brian and maybe cover just cover the breakdown on the investments and then Mike in Doubleclick in the numbers.

Sure I mean, we have.

An investment plan that we shared a little bit about in the last call. We will also be sharing quite a bit more about that in the investor day that we've got coming up here.

We've really focused on go to market resources as well as R&D, although I'd say theres growth really across.

All elements of the business as we scale into the revenue growth that you've seen US report the last few quarters.

In terms of that sales and marketing, we're probably at least from my part most excited about that just because we're starting to see and feel really good about the results. We've generated there so that investment, which I think we shared it added about 100 people overall in that go to market function inside the company has not.

Not only delivered well in terms of adding clients, but if we look at the IRR that we signed for the quarter. We felt really good about Q1, sorry, Q1 signings. We felt really good about Q1 pipeline growth that was generated by that go to market team and so overall, we're early in that investment right.

Resources come onboard and you expect there returned to come over a bit of time, but the early results that we're seeing we feel very very good about.

On the R&D front, we have been again, an ambitious R&D plan.

We'll be sharing more about some of the new areas for us in the upcoming Investor day, but we are we're ramping that team is sort of the second major area of investment for US overall, the all in line with the with our plans and expectations.

Okay, cool and if I could just with the last one.

145% and our for tableau with pretty impressive I mean can you talk about how that compare to Q4.

The overall business and how that trended relative to just the travel piece that you disclosed thank you.

So overall NR was also very healthy generally right in line with our long term averages that we've shared with you over time, so very healthy across the across the business travel happened to be particularly strong we sort of called out in my comments the general strength of travel in terms of return to travel.

All of the dynamics in that are very healthy right, there's more transactions, meaning more travel happening there is a higher average transaction size happening within that part of the business. So we see very healthy growth in growth in terms of sort of average transaction size I'd say, the the EMEA region has particularly hot but we saw strength really across the span of our of our travel climb.

Yeah.

Awesome I appreciate the detail and congrats on the quarter. Thanks.

Thanks.

Our next question will come from Darrin Peller with Wolfe Research you May now go ahead.

Hey, guys.

I mean, it's pretty clear that the investments paid off with the number of customers. You are adding these 130 record levels versus the average I think it's about 100 per quarter before so it's great to see.

But I do want to dive in a little bit again on the margin and the investments you are making to deliver on that so you added a 100 I think you said 100 professionals that can add up in cost.

Is that does that run rate I.

Don't know if you guys hear me, okay, but is that the right run rate to think about where you have enough capacity from an engineering standpoint.

So a little more operating leverage going forward analysis that maybe we can see some element of more of a pass through or do you have to keep adding at that rate in your view.

To keep to keep the growth of life.

Yes.

All started folks can jump in I'd say in general.

The investments, where we continue to pull is really important that we see the result.

We started to see here in Q1, but again these are really investments we've talked about for 'twenty, three 'twenty four and beyond right.

So I think that's the first the important part.

We will see results through 2022, but again, we're making these investments really for the long term.

One thing I'd also just highlight in.

And the way in which we're looking at it is that.

And that leverage that we've talked about before which is <unk>.

Strong EBIT margins over the medium to long term, we continue to hold that really really true right. We're building this business for the long term and expect it to have kind of industry strong leading.

EBIT margins over the long term so again, we could get there sooner, but we see opportunities to really invest in and that's really what we shared in the last earnings call. What we'll continue to talk about at Investor Day.

And it is great to see the go to market paying off again product and tech people hopefully realize we've scaled these four industries.

Launch for new industry launched additional products, so again very confident in our product and tech investments.

Have a track record of identifying new use cases, deploying new products and driving that land and expand strategy across industry that Rob has talked about so much so really feel good about it.

But again would want people to really remember these are multiyear investments.

And in addition to that.

It doesn't change our view on long term EBIT margins being quite strong.

So just to follow up I mean, philosophically speaking I understand long term it doesn't change your view might but I mean, just given the market. We're in is there any change whatsoever in terms of what you consider to be the long term horizon of reach certain levels of margins or is it really just important that given the opportunity to continue to invest as you see.

Given that given the opportunities in front of us.

Yes.

I think the.

Times are not lost on us.

The same time we.

Thank you.

It's not unrealistic to see some flow through happens this year, but we're going to we're going to invest.

And again, we can continue to show that the flow through could happened last year.

Can continue to do that.

Obviously going to look at things such as G&A and everything else that we can look at to continue to show that scale that we showed last year and hopefully people.

We'll look it up and say these investments make sense, we have a quite a cash position, but also we're not we're not a team that has.

It's taken any investments lately in the past right I think we've been good stewards of capital, we'll continue to do that based on the ROI on these investments.

And again, when we get there sooner could we get there sooner I think we could but again, we have a huge opportunity super low penetration on this total addressable market.

<unk> growth ahead, so we're trying to walk that line and hopefully that's clear.

Just one quick follow up if you don't mind one of the questions. We get a lot is to help explain the differentiation domestically why you guys win but why the land and expand work. So why why you are resonating so much with your customers domestically. After you get in the door with cross border often and that clearly seems to be the case that continues.

Yeah.

Got it.

I always believe it comes down to.

People and tech.

And so when you look at people and product again, our team I've said this before I mean, it's our industry experts.

We believe that the best of the best within these industries.

And so they understand the pain points of these clients and.

Have great reputations in the industry. So I think that first helps but you have to have a great product and I think no matter, which of these industries you look at.

Again, there is a combination of companies that have tried to either deliver solutions, but theyre very dated or they require you to piece together two or three other types of technology.

Leading payment providers payment relationships banks et cetera, plus the software.

And we're really coming into something truly unique and different right, we're coming in with something that solves the complete problem modern technology.

Not only sold get delivered by a team of experts.

And again I think people are starting to see that and you don't win big deals like Texas A&M Stanford.

You've got without that opportunity without without clearly demonstrating that so again I think it will take time right. These industries don't.

Don't transform overnight, but these are multiyear strategies for us.

Great. Thanks, guys.

Yeah.

Our next question will come from Ashwin sure sure.

<unk> with Citi you May now go ahead.

Sure.

Thank you.

Hey, guys.

It's a good.

Good to hear from you guys and good results.

I guess given the student admissions data that you shared and then.

Digit detection that youre seeing in cattle as well should we look for and especially solid GQ.

And.

Think of modeling from a sequential and quarter over quarter basis.

Is that sort of.

Strength sustainable.

Down the road is this sort of the question.

Yeah, I'll start and then Mike Ellis I'm sure, we'll dive into just make sure.

But he has the numbers baseline but in.

In general you're thinking about it the right way I mean, obviously, we've referenced some of the Aetna.

Admissions data.

As an input to.

So why do we feel so so strong and confident that we'll hit in Q3 from the United States perspective, you're right about that Ashwin.

So definitely that is a very encouraging sign I would also say, we generally see positive trends around global movement.

Again, I think we're all well aware there's continues to be COVID-19 spreads but.

Less impactful than people are navigating around them when it comes to travel.

And.

That is definitely the trend and that's definitely what we're expecting Mike maybe you can just double click on the Q3 numbers in the quarterly seasonality. So everyone has the hesitant in mind.

Yes, sure ask them good to hear from you. They had missing data is indicative of what we would expect for a couple of reasons I think first and foremost if you think about the client adds that Mike and Robert talked about education, driving a good portion of those.

That's really important to get those signed in the first half of the year. So when you get to recognize the transactions in the second half of the year. That's one big piece of it I think also the land and expand strategy that we've taken that has allowed us to show that we can actually generate incremental revenues from our client relationships across all of our products and in education.

It gives us a lot of comfort and optimism around what Q3 will look like as you know from seeing the historical numbers Q3 is always our biggest revenue quarter and we expect that would continue.

Four.

2022, but based on what we're seeing on the emissions data and the success, we're having with our clients signs we're optimistic about what the second half of the year will look like from a revenue standpoint.

Got it got it.

And in terms of just sort of.

The ability to keep hiring talent could you comment a little bit more.

More on that.

Yeah I'll jump in.

Our ability to hire again, we've always had.

Strong investment in culture, our ability to find great talent, our ability to navigate.

The future of work.

Uh huh.

We're very encouraged by it.

I know most companies arent. The other thing you should realize with US is we have a global footprint.

So that is a huge advantage to us right, it's a global business, our ability to expand or to flex in different regions of the world.

Is the strength of a lot of companies don't have and so that combination of just the strong culture.

What we built really with.

Amazing set of finance that we have plus this global footprint.

Really I think puts us in an advantage over many.

Finding talent is always.

Top of mind for us.

<unk> carve out time for it.

It is a huge focus.

We built this company and how we intend to continue to build this company.

Thank you.

Our next question will come from John Davis with Raymond James You May now go ahead.

Hey, good afternoon, guys, Mike just wanted to start with with FX. Obviously, you guys are a global company, but just curious if you guys could comment on any sort of FX impact.

Embedded in the full year guide.

Yes, happy to hand, it over to Ellis.

Again, I think everyone should know we look we look to hedge a lot of that risk out of our business.

But Mike do you want to cover if there's anything notable.

Yes, so John good to hear from you the FX impacts for our business are relatively small low hundreds of thousands as it relates to that plus or minus and it really gets impacted into the adjusted gross margin line, but not big enough to highlight so FX changes within our business or how we operate due to our hedging strategies.

Been very minimal overtime and don't really drive the needle at all.

Okay, and then Mike you talked a little bit about the gross margins ramping.

Close to slightly below 21 levels that implies kind of a fairly material ramp of a few hundred basis points throughout the rest of the year. So just maybe comment a little bit about.

What's going to drive that is it mix.

You called out some credit card mix in <unk>, but.

But just just want to make sure I understand the ramp to get.

Hopefully back to close to the 69% gross margin level from last year.

Sure Jon essentially when you think about what happened in the second half of the year and due to the seasonality of our business you'll see historically, we've had really strong cross board of education business that really hit in Q3, and Q4 and what that means is that you have higher average payment sizes, which typically get paid the bank transfer versus a credit card.

And really what you saw in Q1 and what we expect for Q2 is similar credit card utilization.

Payment method mix that will in fact show lower margins in the first half of the year, but because of the way the business seasons work relative to our industries, we see that.

Reverting back to what we've seen historically due to the propensity of bank transfers for the higher sized payments.

Okay, Great and then last one for me.

Maybe just talk a little bit about the wpm's integration, how thats going remind us of the opportunity in the UK.

What do you think you can give us any snap on like overlap.

What percentage of the market.

While our cost WPM has but just curious there if we can update.

Yes, sure happy to continues to go quite well.

I think I had mentioned in our last call. We had already just come back to the U K.

<unk> had had.

I would actually benefit announcements or all the clients and the user conference.

I think people mentioned, we also mentioned on that call that we had the tech integration, which continues to go quite well and it is on schedule for us to execute against.

So again, we feel like that integrated solution is is there for customers customers who've been lining up for it Rob mentioned, the Oxford relationship, which was actually a bit of a shared clients.

That ended up again that news positively helped us get additional business there.

And in General if you look at where they came in they came in with I think we announced this about 100 clients or so in the U K.

As a massive opportunity they see billions of dollars of payment volume go through their software.

And again, they really weren't monetizing any of it much more platform software.

Software based revenue.

Stream and so.

Thesis is quite simple which is.

Integrating our network into their software is going to drive a great solution for customers and youre going to see Mark.

Monetization of that of that payment volume so.

Total UK market 30, 30 plus billion.

We think that's a key piece to us marching marching on that so.

The team size I guess I'll comment on two.

Pretty much doubled our team size of the U K by merging the two companies together.

We've been hiring on top of that in that market. So again, we see huge opportunity multiyear ramp to that payment volume.

And going quite well actually.

Travel plans go well.

Those folks that are coming to the <unk>.

Investor Day will probably get to meet one or two of the WPM folks who will be there as well.

Okay. Thanks, guys.

Our next question will come from Tien Tsin Huang with Jpmorgan you May now go ahead.

Hey, nice to speak with you guys.

I wanted to there was a lot of questions on the client additions being a record or whatnot I'm. Just curious is that just a function of the bigger go to market team better sales.

Productivity.

Pull forward of the pipeline, which is related to my other question, which is you know.

With the record wins.

The pipeline being replenished at a similar pace.

Yes, I can I can jump in and take that one so tien tsin.

Actually not only did we add that good roster of clients and that client count, but we actually meaningfully expanded the pipeline total value along the way so.

Our signings of those clients.

We're in line with our average even even actually slightly better than our average IRR side size.

But what we did in the pipeline outside of the signings not only replenished it but grew substantially on top of that and so again, that's the dynamic.

When you have invested significantly in sales and go to market expansion, obviously, those things don't move overnight you've got to get those people in place they've got to develop their client and prospect lists and then convert those over into into sales. So we feel we're seeing the right signs of that progression and Q1 was.

A note there but.

In fact, the point you make is an important one which is at the actual growth in the overall <unk>.

Pipeline is is also really healthy and perhaps.

In a way more important for the future. So we're very happy with both sides of that.

Amazing that's great to hear so that's my quick follow up on that is just does that.

Your thinking in any way around investing more in go to market.

I know Youre upping yourselves, you probably made some et cetera, but is that.

Is that something you would consider in the short term.

Really doing two things so first of all as we outlined the investment plan for everybody for the year and we called out very specifically that we were being ambitious in that in that investment plan. We're still working on that right. We are still adding sales reps. We are still adding other go to market resources as we go obviously, we're not unaware of the climate that we're operating in we're not unaware of what's going on in the market out there.

But we do feel really good about the dynamics of the sales force expansion, so where we're investing in improving the sort of the skills and training of that sales force. We're expanding the sales force itself. Ultimately we believe in the LTV to CAC, we believe and the ROI that we deliver and so where we are right on the path.

We expect it to be on of continuing to invest in that sales force, So where do we stand today is not the end, but I think we will we will keep going and even though again it will be very mindful of what's going on in the world and mindful of how we spend.

We will continue to invest in everything to do with sales and go to market.

Alright, that's what I was looking for thanks, so much well done.

Yes.

Our next question will come from Jeff Cantwell with Wells Fargo. You May now go ahead.

Hey, Thanks for taking my question and congrats on the results can you talk a little bit about the competitive environment in education. What gives you the confidence we say that youll keep winning in the market. This is kind of a follow up to <unk> question. I guess the question is you know maybe qualitatively help us understand how you expect to continue to penetrate into that Tam is it more domestic opportunities that you're seeing.

It was a more international opportunity now that you're focusing more on that you'll get there different non U S areas are there any kind of incremental changes in the volumes that youre seeing.

Thus generating now that you might want to call out.

And then separately.

Within that net revenue retention and education look like now versus maybe a year ago do you have that for US would you say that already have sort of check that again.

Thanks.

Youre welcome.

I can start so there are obviously multiple questions in there Jeff let me catch one of the ones towards the end and then I'll try to give you the bigger picture. So net revenue retention and education continues to be excellent right in line with sort of our long term profile for education.

And so we're very comfortable that the land and expand continues to work now let me take a step back and try to answer your broader question, which is that.

The value proposition, we have is still distinctive in the market like from the various highest level of software drives value and payments. We continue to believe that the software we're delivering and the teams we are delivering it with our the best out there and so if you look at what's happening in the U S. We're continuing to win clients likely Yukon example, and the others that we've mentioned and.

That's on the basis of a really stellar reputation in the market where travels fast inside the markets that we serve and our reputation probably is one of our stronger calling cards, but of course, the technology and the teams have to be there to support it and they are so we continue to do that we also they'll continue to innovate like some really interesting dynamics.

Around the things that we do is we introduce products like our collect E store.

<unk> announced the census.

Partnership and the work that we're doing around 529 plans that gives us another opportunity to get to know more schools and on a on a new basis and again all under the umbrella of delivering great value for them and so when you look at that U S business like everything we're doing for these schools both reputation Ali and the results. We're delivering are really really pop.

Positive and I think that's what helps us continue to.

Grow grow our list and deepen our relationships here in the U S.

The same thing in Europe , although again and internationally, although many of the institutions are perhaps smaller or different we are now.

I think we signed our first public University in Spain. So we had multiple Spanish clients, but we added a public Spanish University and again all of this is part of the distinctive capabilities that we have and the ability for folks to understand what we can do for them really happy with the results, we see globally with our education business.

Jeff did I catch everything or did I Miss any part.

Yeah. So that was everything for that long winded question in mind, and maybe just to say.

Follow up can you talk a little more about those new wins you just alluded to this I thought since this one sounded interesting as it was 529 college savings plans can you tell us a little more about that in a neighborhood. Maybe can you describe how those payment volumes have revenue are generated by you and what type of size that might be I'm, hoping you could help us think that through.

Thanks.

Yeah, I mean again.

It's part of the portfolio of services that we apply both for the ecosystem of the industry in the school. So we like to think about ourselves as having services that help both the schools and the ecosystems that we're in 529 plans is a great example, right. It's a very messy set of payment flows.

Have tended to be very paper based.

Create a lot of noise inside the system, we believe software can add value in those flows and so by working with the census, and the various plans that they help.

Oliver from a technology perspective, we can at scale get access to and work with those plans and then ultimately deliver the payments to the school through the mechanisms that they are used to receiving money from us already and for those that arent already our clients will work with them to get them the money as well and hopefully that will be an opportunity for us to establish a relationship with those schools.

And continue to expand our footprint further.

Okay, great. Thank you.

Our next question will come from Bob Napoli with William Blair You May now go ahead.

Hi team. This is Spencer James on for Bob Napoli Congrats.

Congrats on the results and thank you for taking the questions.

Many of them have been answered, but I was wondering if you could talk about the competition.

And also the solutions you are replacing in travel in particular, and maybe how that compares to the education vertical.

And as it related question to how might your past success and continued success in education.

Inform your efforts in ramping your travel vertical thank you.

Sure. Thanks, Spencer this is Mike I'll take it.

I'd say first competition wise.

You see different competitors by industry, sometimes even by geography so.

In travel you are typically going to see.

Way of.

Local acquirers like most folks will have just had manual bank related payments coming in wires or domestic payments.

Bank rail again huge manual payment for them and <unk>.

<unk> will add a local acquiring partner.

And again, sometimes youll see a global one but again it varies.

We're focused on a lot of these destination management companies are typically within one geo and when they are in one geography, they usually find someone local around them to accept cards. So again youre competing with what it is.

Really a sub sector a sub segment of the capabilities you really need to satisfy the use case of travel right. If you think of this money is coming in from all overseas, they're traditionally dealing with local acquirer that local acquirer is really best equipped to be handling Watson lots of foreign.

Foreign transactions.

They still have to deal with all types of massive reconciliation with the manual bank payments wires.

And then all of that has to integrate into their system of record and so again when we're coming in were really coming in with a whole different story of connecting into that system of record and travel it's more like a bookings platform.

<unk> their ERP system for invoice generation and then we're bringing with it a solution that takes away all that manual work around bank related payments and provides a more global.

Card and third party payment method acceptance vehicle.

So really thats where were competing against.

Don't frankly see a ton of competition in there as you'd imagine coming in with that set of capabilities plus.

Very rapidly growing client base.

It's a who's who of travel companies it really does help.

And so again, what we're doing is we're just streamlining that entire flow of funds no matter, where it's coming from for the travel operator.

That travel operators really getting one settlement and that settlement is going across all those different payment methods no matter where they originated.

Round the world.

Second part of your question was around what lessons do we take into growing verticals will hopefully everybody sees that we started with one product in the education vertical.

<unk> added sub segments additional products and had taken it to over 32 countries.

From an education business perspective, and so that scaling is obviously, there's a lot of lessons there right. We've been added health care, we've added travel.

<unk>.

And so a couple of things that I would say hold true across all of our industries product market fit really does matter right diving deep with our customers validate that product market fit.

Be the best at knowing the industry again, which a lot of the competitors don't do right. They kind of assume that accepting card is this like an accepting a card payment right.

And again, we really look at it as what is the problem in the industry. How are we experts in those sectors in those industries.

That's the first right and Thats why as you saw.

See a scale our travel team, it's finding people within those regions that speak the languages that understand travel that are passionate about travel whether on the sales side or on the client servicing side, So I'd put that one of them.

The first bucket or the first two buckets nail product market fit for the industry hire a team of experts.

Is great at it and then I would say the third is to is to execute and iterate.

For us it's something we've done for over a decade, our team is really great at executing.

And so when we look at these industries.

They don't want to get up in the morning, They know how to go out and execute build those pipelines deliver results and then solicit more feedback from the customers. One other pinpoints do you have that's what led to things in education that Rob mentioned, right, which is driving that land and expand strategy. So in travel it's about really getting those clients solving it.

Major pain point for them, but also looking for additional use cases.

We can continue to deliver software for over time. So those are a few examples that we take.

Thank you that's great.

One follow up good to see that or hear the pipeline is up quarter over quarter anything to call out.

By geography in terms of that pipeline, maybe a higher mix in your pipeline versus.

Your existing base anything by geography, maybe.

I think we're seeing growth steadily everywhere ethical.

<unk> sort of taken the numbers to make sure every part of that is rate, but overall great strength in EMEA, great strength in APAC very excited about Latin America, and the U S doing very well also so.

Good strengthen our global team and again, where we are excited to invest in some of these other geographies as well right where at the very earliest stages of placing sales talent in very large potential markets for us and so excited to start too.

Be able to have feet on the ground and whole swathes of Latin America major countries in Europe , Northern Europe , and the like where we really don't have any physical presence today and look forward to adding it.

Great. Thank you for the questions.

Hi.

Our next question comes from Andrew Baum with S. NBC Nikko Securities You May now go ahead.

Hey, guys. Thanks for squeezing me in I wanted to drill in on gross margin. Once again I know, it's been asked before but hopefully I can ask in a different way I mean, I know you called out verticals and mix being the two primary variables on why it was down sequentially quarter over quarter.

I'm trying to understand I mean, isolating those two variables should we assume that the vertical element was something in the lines of travel and if travel outperforms it.

May ultimately limit the upside to gross margin I guess talking about the payment mix side of the business I mean, what gives you the confidence that we do see that sequential ramp throughout.

The remainder of the year, particularly in the second quarter, when when it's not a particularly strong education quarter.

So this is rob.

I can start with all of this so.

Just to be clear about what we've indicated on the call. Thus far Q2 is likely to look more like Q1, where youll see sort of the mix dynamics changes in Q3 and to a medium extent in Q4 as well, but Q3, most notably is going to be very strong in education very strong in cross border education in width.

What we have historically.

<unk> seen is.

Ah skewed bank transfers and those do carriers sort of higher margin right. So not only is it our biggest quarter its been our traditionally highest.

Gross margin quarter, and driven off the two dynamics that I just mentioned.

We're still we're still doing a lot around all of our businesses. So yes in today's version of travel one of the primary dynamics is that we do see a bit more card mix in that but note that we're still early in all of our businesses and as we continue to invest in new software and capabilities as we continue.

Tune the capabilities as we present them to.

To the to the various kinds of payers that we serve.

We will see the mix continue to adjust right youll see some quarters, where in some corners of the business, where there's more card mix and that will presumably continue to be a bit lower on the adjusted gross margin side of things, but all the other things that we're doing and that we're innovating around.

Can go in the opposite direction as well and so that's where overall for the year, we've given the guidance about our expectation that we will get.

Adjusted gross margin.

<unk> was slightly below the full year last year.

No that's very clear. Thank you and then another question on M&A I mean, I know you guys have your hands full with WPM and converting a lot of that volume into process and integrated solutions.

Are there additional opportunities on the horizon, particularly given where we are as far as market valuations go in thinking about.

How much what other things you could do an in similar verticals that could follow that playbook.

Yes, Andrew I'll take that one so we continue to believe in the three pillars.

How can we add on to an existing vertical.

Could we potentially layer in an additional capability that can drive it across the customer base.

Or again third and probably at least likely can we use it to expand into new industry.

Definitely focus on those three pillars for M&A.

You need to be.

Quite active.

I would say we have not seen an adjustment.

As much to valuations hitting the private market I think youre, starting to see it and you're starting to see articles out there in the public domain talking about it.

But nothing like what <unk> seen in the markets.

So far the public side.

And so again I think we're picky when it comes to M&A right. We have high 90% client retention high 90 percentile fly made our employee retention in the deals we've done.

And so we're going to be a bit picky, but at the same time.

Wouldn't say our capacity is limited by the WPM integration.

Integration is going quite well, it's a great group of professionals, who are all over it and executing quite well. So we just got to go find finding another deal that we think.

It looks like a deal that that would be successful for flower.

No. It makes a lot of sense and looking forward to seeing you guys next week.

Okay.

Our last question will come from Ken <unk> with Autonomous Research you May now go ahead.

Hi, Good evening, everyone. Thanks for taking my questions I wanted to ask about the travel recovery since you called out the strong trends in that vertical.

Can you just talk about how much room. There is to go when looking at that travel recovery and how confident are you that this vertical is going to further normalize on a same store sales basis.

As travel continues to improve just because I believe you signed a bunch of travel deals prior to and during Covid and so just wanted to understand the upside there.

Sure I'll start and Ravi pilot, if you want.

I would say if you look at travel obviously, we don't feel like we really pulled our foot off the gas even during the pandemic when it comes to client adds but continue.

The ramp of that so I would say some of the growth you're seeing here is obviously those clients performing well.

As the world.

Hopefully comes comes fully out of the pandemic at.

At the same time, there's tons of opportunity within that sector right. We are in the early early stages. So if you look at the sub sectors between.

Combinations.

Actual tour operators destination management companies.

There's a lot of depth in that.

Nearly half a trillion dollar total addressable market.

We highlighted so again early stages, they're making a big investment and continue to make that investment throughout this year.

In travel and feel really good about not only this year, but as you start to look at that ramp for travel. We think it will continue to ramp quite well right. There is investments.

Not only EMEA, which is performing quite well in North America, and Asia Pacific, where we have teams, but I think Rob mentioned don't even have team jet going after some major geographies within that sector, yet all part of the investment plans. So I feel really good about it.

It ramping over over multi years not just.

Not just obviously the.

Come back that happens from the pandemic, but again feel like this is something that will grow quite nicely for the business over time.

Okay, great. Thanks, Mike and then as my follow up I wanted to dig into just the domestic business a bit because it is a big part of the.

The thesis.

So I just can you talk about how penetrated the company is on domestic payments I think it's still very early days, but just curious how quickly you expect that to ramp and then can you just remind us what the <unk> lift is when adding in domestic payments.

Yes, Rob you want that one yes, I'm happy to take that so so first part is we're in the very early innings of penetrating that domestic opportunity. So I think your question Ken was focused mostly on the education side, where we've penetrated a very small percentage of our client base keep in mind as we create this domestic opportunity we'll created in the other businesses.

As well we are similarly very early in <unk>.

Domestic as it would relate to travel or B to B and so those are all those are all opportunities for us all in the very earliest of earnings.

And with a great.

Upside opportunity for US right. So as we as we look at each of those.

Focusing first and foremost on sort of answering the question from an education perspective, we've seen this revenue multiplier in accounts, when we're able to get in there and take on the domestic.

Alongside the cross border right that the larger population students as a real opportunity as we as we bring forward the rest of our suite of products.

Yeah, no absolutely and is there a big lift to build out the domestic payments on the travel and B to B side like you mentioned Rob.

Not in terms of the network capabilities I won't say that there's no work involved but we are.

<unk> been mindful for a long time, but as we built a global payment network. We were building it to serve multiple verticals and so again there is some work to be done there for sure but the.

The heavy lifting of figuring out how you serve the market how you get appropriate licensing a lot of that is very levered to roll across the verticals that work with the partners and the networks and setting up the account all of that's very leverages across those across those countries and across the global payment network. So we see a lot of levers a lot of scale there.

Great Alright, thank you very much.

Just to tack onto that Ken the one thing I'd, just say is remember those investments, we're making geographically not only help our go to market, but they also help with the payment network expansion right. So pick a country country like Spain, you've got clients across multiple verticals in it you had students going to it from all over the world you have students coming out of it all over the world right. So when we're making those investments.

Governments, they really being leveraged all across the business, which is the beauty of the model.

Yeah, no absolutely that's a great point alright, thanks, guys I appreciate it we'll see you next week.

Look forward to it.

This concludes our question and answer session.

The conference has now concluded. Thank you for attending today's presentation you may now disconnect.

Q1 2022 Flywire Corp Earnings Call

Demo

Flywire

Earnings

Q1 2022 Flywire Corp Earnings Call

FLYW

Tuesday, May 10th, 2022 at 9:00 PM

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