Ontrak Inc. Q1 2023 Earnings Call
Thank you for standing by. Welcome to the OnTrack 1-2-23 earnings call. At this time, all participants are in listed only mode. After the speaker's presentation, there will be a question and answer session.
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Please be advised today's conference is being recorded. I would now like to hand the conference over to your speaker today, Ryan Halstead. Please go ahead.
Thank you, operator, and thank you all for participating in today's call. Joining me today are Brandon Laverne, Chief Executive Officer and Chief Operating Officer, Mary Lou Osborn, President and Chief Commercial Officer, and James Park, Chief Financial Officer.
Earlier today, OnTrack released financial results for the quarter ending March 31, 2023. A copy of the press release is available on the company's website. Before we begin, I'd like to make the following remarks concerning forward-looking statements. All statements in this conference call other than historical facts are forward-looking statements.
The words anticipate, believes, estimates, expects, intends, guidance, confidence, targets, projects, and some other expressions typically are used to identify forward-looking statements. These forward-looking statements are not guarantees of future performance, but may involve and are subject to certain risks and uncertainties.
Other factors that may affect OnTrack's business, financial condition, and other operating results, which include but are not limited to the risk factors described in the risk factors section of the Form 10-K and Form 10-Q as filed with the SEC.
Therefore, actual outcomes and results may differ materially from those expressed or implied by these forward-looking statements. On track, expressly disclans any intent or obligation to update these forward-looking statements.
With that, I'd like to turn the call over to Brandon.
Thanks Ryan and welcome everyone. As we all know, the COVID-19 pandemic has had a profound impact on individuals' mental health and has underscored the critical need for access to quality behavioral health services.
Despite increased attention and focus on the importance of mental health, our health system faces ongoing challenges with access to a sufficient number of qualified providers.
Despite increases in the quality and quantity of available telehealth options, there remains a significant shortage of quality behavioral health services, particularly for underserved populations.
At this critical juncture, our recently launched Entrack whole health product suite is more important than ever. With its flexible and tailored solutions, we can help fill this shortage by helping Entrack customers identify members with undiagnosed behavior health issues, and through our effective engagement and outreach services, provide these members with care coaching across all acuity levels.
as well as access to an expanded provider network in 45 states from mid to high-cuity populations.
Further, as the public health emergency is ending, many Medicaid recipients may find themselves no longer enrolled over the next year and plans may use our solutions to help find and engage these members.
Our go-to-market strategy leverages our core strengths within identification, outreach, engagement, and network access to expand the number of members whose health we can improve by tailoring our services to our customers' particular needs.
On track, no longer provides solely a one-size-fits-all solution.
While we continue to market our traditional health plus solution, which targets the two to 4% of members who have high cost thresholds and chronic physical conditions with un or under-addressed behavioral health needs, we have also modularized our products suite to increase our relevance to health plan payers, value-based providers, and self-insured employers.
by supporting and caring for upwards of 20 to 30% of their membership.
This is particularly important as customers are suffering vendor fatigue and are looking to deepen rather than broaden their vendor relationships to serve their members.
Here's a reminder of our distinct product offerings that we announced last quarter.
First is on track, identify, which uses AI-enabled predictive algorithms and imputed diagnoses to find hard to reach members the customers can then contact on their own or with our health.
Next, on track outreach, which is our member enrollment specialist using evidence-based outreach approaches to connect new members identified either through on track identify or from a customer's self-generated target list and enroll them either into a customer's existing offerings or into our own coaching model.
behavior.
This could be used as a coaching only solution for low to midacutico horse and a coaching and provider network solution for mid to high acutie populations.
Fourth is on track access, which enables customers to build out their behavior health network and improve access and availability. On track pending NCQA accreditation, which we anticipate in the coming weeks, will soon allow customers to delegate credentialing to on track.
The experience on track has developed over a dozen years of interacting with members and analyzing millions of data points has enabled us to better tailor solutions to our particular members' needs and to significantly increase the value we can add to a customer's business.
Our resulting new modular product offering is available in any of its component parts, can be mixed and matched to meet a customer's unique needs, and as intended to shorten our historical 18 month sales cycle by reducing for a number of our modular offerings, the number of internal signups necessary for contracting.
It further enables customers to focus on their immediate needs, such as expanding their provider network, or applying our data analytics or outreach services to particular pressing business imperatives, while providing an opportunity to develop a trusted relationship that can evolve into a broader implementation of the full Whole Health Plus platform in the future.
Importantly, all of this is supported by continuous innovations in our AI and able technology platforms.
For example, we have continued to build our AI capabilities over the past quarter, including launching an AI virtual system to engage with members and address immediate or longer term behavioral medical or social care needs. We have also implemented an AI solution that provides care coaches with near real-time analysis and feedback.
on the fidelity of motivational interviewing during coaching calls with members. Motivational interviewing is a therapeutic approach that involves helping individuals explore and resolve ambivalence to change, intended to increase engagement and length of participation in a program.
We are now excited to begin automating the initial drafting of coaching session notes in an effort to continue improving operational efficiencies of our front line staff.
This allows our coaches to spend more time coaching and less time with lower value added administrative tasks. In fact, we've already seen nearly a 50% increase in coaching case look capacity since we've launched these automation efforts.
Last, we are working on launching a new patient-reported outcome measure that is designed to assess member quality of life from members with different mental health conditions.
This is intended as another patient reported data point to show the value of the on-check program on members' lives over time.
Along with these enhancements to our program, we have also expanded our active outreach pool with existing customers for enrollment in our Whole Health Plus program to over 9,000, representing approximately a doubling of size compared to last quarter.
This increased outreach pool will allow us to reach more individuals who can benefit from our proven coaching and therapy model improving their overall health outcomes and we expect we contribute incrementally to revenue from existing customers in the second half of the year. Now Mary Lou Osborne will provide an update on our sales pipeline progress and customer activity.
Mary-Loop. Thank you, Brandon.
During our last earnings call, I outlined the progress in our pipeline, which has accelerated with our new go-to-market strategy.
Our sales team is doing a great job of securing new prospect meetings.
and we're pleased with the positive reaction we've been receiving in response to our new product portfolio. We're confident that we're on the right track and we're looking forward to continuing this momentum as we move forward.
Here are some key highlights.
We are progressing closer to a master service agreement following a successful pricing meeting with a large multi-state value-based provider group.
of Whole Health Plus program as well as our on track engage outreach and network access solutions. For our comprehensive Whole Health Plus engagement with a large Medicare Advantage plan, for our
We are very close to securing their signature on a BAA, which is encouraging news.
of mild to moderate behavioral health conditions.
This is a tremendous opportunity for us to provide even more value to our clients.
helping them to achieve improved health outcomes for their membership.
We have had continued conversations with another regional health plan prospect who has asked us to expand our proposal to include up to 25 to 30 percent.
of their members with low, mid and high-equality conditions.
with low, mid, and high-equality conditions. We have renewed interest.
From a large health plan in the Mid-Atlantic region who is evaluating our pricing proposal for contract access, our provider network offering.
This proposal includes our specialty behavioral health network and credentialing services as a wraparound network solution, improving prompts and reliable behavioral health access and availability to their commercial members.
Over the past few weeks, we've participated in a West Coast Medicaid Health Plan RFP seeking solutions to improve their outreach and engagement initiatives to improve member health outcomes.
Our new product portfolio and flexibility is a perfect fit for their specific goals.
We also responded to two RFI from National Consulting firms.
Those clients are seeking behavioral health solutions.
Those consulting firms are interested in our Whole Health Plus program, in addition to the expansion of care coaching for all acuities using our on-track engaged solution. These proposals are a clear indication of the potential of our go-to-market strategy, and we are delighted to see such a strong interest from potential clients.
As we continue to move prospects through our pipeline, we are also creating significant momentum with our existing customers.
As we continue to move prospects through our pipeline, we are also creating significant momentum with our existing customers. These developments include
An expanded relationship was a prominent regional Medicaid-based plan to include a new 18- to 20-year-old cohort of members. A new amendment was assigned in January with another long-term regional health plan customer to focus on their highest acuity commercial members.
Also, we are in several early discussions with existing customers about potential expansion opportunities for new populations and newslines of business.
Overall, we are thrilled to receive such positive customer feedback on our new go-to-market strategy.
With our proven track record of delivering durable member outcomes plus the latest PEC Enable Program Enhancement.
We are uniquely positioned to support health plans, value-based providers, and self-insured employer groups.
Our track record of supporting customers and achieving their goals, improving member health outcomes, and reducing avoidable emergency room and impatient utilization delivers significant plan savings and ROI. And now I'd like to turn the call over to our Chief Financial Officer, James Parts.
Thanks, Mary Lou. During the first quarter, we recorded revenue of $2.5 million, a 52% year-over-year decrease due primarily to a decrease in total average in rural numbers during the first quarter of 2023 compared to the same period in 2022.
At the beginning of quarter, we had 1333 enroll members and ended with 1526 at the end of quarter or a simple average of 1430.
that equates to revenue of about $528 per health plan and role number per month for the quarter. Compared to $501 per health plan and role number per month in Q1 of 2022 and $552 per health plan and role number per month in Q4 of 2022. Go a bit deeper as the Q1 enrollments. Go a bit deeper as the Q1 enrollments.
We enroll the total of 825 members during the quarter, compared to 466 in Q1 last year.
and 754 in Q4 of 2022.
754 in Q4 of 2022. Divided Q1-
A gross enrollment by our outreach pool, which average 5,364, it annualized to a 62% in an enrollment rate, in paracetus 38% in enrollment rate in Q1 of 2022, and 66% in Q4 of 2022.
Our average monthly disenrollment rate was 11% in the current quarter, which was the same Q4 of 2022.
Further, we graduated 149 enrolled members during the quarter. This equates to about 11% of the enrolled members in the program at the beginning of the quarter.
The net impact was a net enrollment increase of 193 members in the first quarter.
Our gross margin for the first quarter was 66.5%, which increased sequentially from 61.3%, and also increased from 45.9% in the first quarter of last year.
The increase in our gross margin sequentially in Q1 was primarily due to the restriction plan discussed previously and continued operational efficiencies with our member-facing teams. As Brandon mentioned, regarding the increase in care coaching casework capacity, this was possible with the automation of non-coaching activities and the increase in care coaching casework capacity. This was possible with the automation of non-coaching activities
which resulted in higher percentage of time in coaching with members for each care coach.
three, three, Q1 this year.
Now turning to the balance sheet and cash flow. Our cash flow from operation in the first quarter was negative $5 million compared to negative $10.5 million in the first quarter of last year.
$1 million at the fourth quarter in 2022.
Including restricted cash, our total cash was $12.1 million at the end of the quarter, up from $9.7 million at the end of the fourth quarter last year. Regarding our outlook, we are reaffirming revenue guidance of $12 to $14 million for revenues from our current customer base for the year.
Thank you everyone. Now I'd like to open up for questions.
Thank you. At this time, we will conduct question and answer session. As a reminder to ask a question you need to press star 11 on your telephone and wait for your name to be announced.
One moment please.
I would now like to turn it back to Brandon Leverin for closing remarks.
Thank you. And I thank everyone and the Outtrack team who works incredibly hard every day to continue our mission to help improve the health and save the lives of as many people as possible. Have a great afternoon.
Thank you for your participation in today's conference. This does conclude the program. You now may disconnect.
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