Q2 2023 The Hartford Financial Services Group Inc Earnings Call
Speaker 1: Good morning and welcome to the Hartford's second quarter 2023 Financial Results Conference call and webcast. Thank you.
All participants are in a listen-only mode. After the speaker's presentation, we will conduct a question and answer session. To ask a question, you'll need to press star followed by the number 1 on your telephone keypad.
As a reminder, this conference call is being recorded.
I would now like to turn the call over to Susan Spivak Bernstein. Thank you. Good afternoon.
Good morning, and thank you for joining us today for our call and webcast on second quarter 2023 earnings. Yesterday, we reported results and posted all the earnings related materials on our website. For the call today, our participants are Chris Swift, chairman and CEO of the Hartford, Beth Costello, chief financial officer.
Jonathan Bennett, Group Benefits, Stephanie Bush, Small Commercial and Personal Lines, and Mo Tooker, Middle and Large Commercial and Global Specialty.
A few comments before Chris begins. Today's call includes forward-looking statements as defined under the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance and actual results could be materially different.
We do not assume any obligation to update information or forward-looking statements provided on this call. Investors should also consider the risks and uncertainties that could cause actual results to differ from these statements. A detailed description of those risks and uncertainties can be found in our SEC filings.
Our commentary today include non-GAAP financial measures. Explanations and reconciliations of these measures to comparable GAAP measure are included in our SEC filings, as well as in the news release and financial supplement. Finally, please note that no portion of this conference call may be reproduced or re-broad...
Last night we reported strong financial and operational performance for the second quarter, the Phoenix successful first half of the year.
While we in the industry continue to navigate the dynamic market environment, including elevated catastrophe losses and persistent inflationary pressure in personal auto, once again we achieved exceptional results in commercial lines and outstanding performance in group benefits.
Highlights of the second quarter include top-line growth in commercial lines of 12%, including double-digit contributions from each business with an underlying combined ratio of 88.3. Group benefits fully insured premium growth of 7%.
with a core earnings margin of 7.6%. Strong investment performance with increasing fixed income portfolio yields.
and a trailing 12-month core earnings ROE of 13.6% while returning $484 million of capital to shareholders. These results only strengthen my confidence in our ability to deliver a 2023 core earnings ROE in the range of 14 to 15%.
Now let me dive deeper into our second quarter performance for each of our businesses.
Momentum is strong in commercial lines.
I expect continued top-line growth at highly profitable margins during the second half of 2023, with full-year underlying combined ratio targets unchanged.
In small commercial written premium of 1.3 billion and new business of 237 million continue near record high levels.
Our best-in-class package product, which we call Spectrum, continues to outperform in a competitive marketplace.
Spectrum new business premium of over $100 million.
was up 23% over prior year.
Our unmatched ease of doing business with agents and customers and our unrivaled pricing accuracy and consistency remain important drivers as demonstrated by strong sales and retention.
and a 6% year-over-year increase in policies in force.
In addition, written premium for our excess and surplus line binding product eclipsed 50 million in the quarter, up nearly 60% from a year ago, with new business growth of just over 85%.
Our expanding wholesale broker relationships are expected to drive continued robust growth and profitability for this important line.
In short, Small Commercial continues to deliver outstanding results with industry-leading products and digital capabilities and is on track to exceed $5 billion of annual written premium in the near term.
Middle and large commercial had an exceptional quarter. Written premiums were at their highest levels ever, up 12% in the quarter, driven by strong momentum in new business with elevated submissions and hit rates, along with increasing average account premium.
Cross-cell activities remain in full force and are helping to drive new business results.
Britain Premium grew across almost all lines with excellent growth in our construction, energy and entertainment verticals.
In addition, we are particularly pleased by the 24% top-line growth in middle-market property lines.
which remains a key area of focus.
and a creative part of this business.
Looking across the enterprise, as discussed in prior quarters, we are taking thoughtful and disciplined steps.
Using industry leading tools to grow our property book within favorable market conditions
These efforts should put us in a position to expand commercial property written premium to approximately 2.5 billion or up 25% by year end.
Underlying margins in middle and large commercial were also at record levels, reflecting advancements in data science capabilities, industry-leading pricing and underwriting tools, and exceptional talent, all of which position us well to maintain profitable growth in this business.
Global Specialty continues to deliver outstanding results with net written premium growth of 15% in the quarter.
New business growth and improving renewal, written pricing, or important contributors.
In addition, we remain excited about our position in the wholesale market and the ongoing benefits to the top line from our broadened product portfolio.
US Ocean Marine, Environmental, International.
and global reinsurance all achieve double-digit top-line increases.
Our underwriting discipline, along with enhanced capabilities developed over the past few years, are driving targeted market share gains with a stellar underlying combined ratio that has hovered in the mid 80s for the past five quarters.
In short, our execution has never been stronger.
Turning to pricing, Commercial Line's renewal pricing of 5.2% compared to 4.5% in the first quarter.
Excluding workers' compensation, renewal pricing rose to 7.5%, up 8.10 sequentially, with accelerating pricing in property and auto.
Across commercial, property pricing is well into the double digits, with auto in the high single digits.
Pricing and other liability and casualty lines also remain strong.
While public DNO pricing remains challenged.
In addition, workers' compensation pricing remains slightly positive.
All in, our strong written pricing performance in commercial lines, combined with stable loss cost trends, bolsters my confidence in our ability to maintain or slightly improve margins going forward.
Moving to personal lines.
Persistent severity loss increases in auto have had a meaningful influence
overall industry results.
We continue to respond with significant pricing actions.
During the quarter, we achieved renewal written price increases of 13.8%.
and expect acceleration to above 20% by the fourth quarter.
Has lost cause trends emerged?
We will aggressively push for appropriate rate actions.
In homeowners, renewal rent and pricing of 14.4% in the quarter, comprised of net rate in insured value increases, outpaced underlying loss cost trends.
We are very selective and actively manage our homeowners book at a state and territory level.
diligently managing risk and growth with sophisticated underwriting capabilities that allow us to effectively manage new business risk collection.
A few examples of our risk management include
The action we took many years ago to stop writing new homeowners business in Florida.
A conservative stance on coastal cat risk.
and wildfire mitigation efforts that have yielded strong outcomes.
We are on the right path in Personal Lines, driving towards appropriate pricing and managing exposure and growth, while continuing to serve our customers with award-winning service.
In group benefits, I am pleased with both top line and bottom line performance, including an outstanding core earnings margin of 7.6%.
Group disability continues to pose strong results driven by favorable long-term disability incidence trends and claim recoveries.
In group life, the loss ratio was up versus prior year.
Mortality losses in the second quarter continue to run above pre-pandemic levels.
but improved sequentially.
Looking at the top line, growth was driven by book persistency above 90% plus strong year-to-date new sales.
Overall, the strength of our diversified product portfolio, as well as our commitment to outstanding customer experience through the use of data and technology, resonates in this marketplace, giving us a leadership position.
Moving now to investments, I want to highlight another quarter of strong performance.
as fixed income yields continue to trend higher with solid credit results.
Beth will provide further details.
Before concluding, I would like to comment on the advances we continue to make in technology and the competitive advantage it brings to our businesses and distribution partners, along with a superior customer experience.
At our investor day in November of 2021
I highlighted the significant investments we had made in our core technology platforms.
which were allowing us to extend our digital and data capabilities.
Back then, we were already focused on leveraging artificial intelligence to enhance execution.
And today, AI is mainstream at the Hartford. The breadth and depth of our data and analytics and AI has grown into all parts of our business.
and is enabling greater agility and faster decision making, while improving and streamlining the experiences of our customers and distribution partners.
While some organizations talk about what they expect to do in the future, we are already doing this at scale.
With several hundred AI models in production and driving business results, we believe our capabilities are leading edge.
Let me give you just one example of how we are already using what we call our information advantage.
fueled by advanced analytics and AI to drive results.
We developed an award-winning medical record digestion and extraction tool that has transformed the way we conduct our workers compensation business.
This tool ingests and translates medical records into digital content, characterizes the data, and highlights relevant information.
In workers' compensation, we are streamlining the adjudication process by suppressing 30% of the extraneous information contained in medical records that otherwise results in significant distraction or lost time to our claim handlers.
Since inception of this tool, we have processed more than 500 million pages of medical records and perhaps more importantly, established a foundation for next level AI use cases across our business.
When it comes to generative AI, we are actively experimenting with this technology in a highly controlled environment.
Now Hartford understands the potential of this technology and we believe we're at the forefront in piloting use cases that will augment the capabilities of our employees.
All the transformational work we have done over the past three or four years has put us in a strong position to accelerate our market leading competitive advantage.
driven by technology, data science, and our experienced workforce.
In closing, we have a unique portfolio of diverse yet complementary businesses that contribute to our industry leading returns.
As we have reached the midpoint of 2023, it's a good time to reiterate our strategic priorities that we believe will continue to drive our success.
First? First,
Leveraging our product breadth and competitive advantage across the P&C and group benefits platforms will drive profitable organic growth.
advantage across the P&C and group benefits platforms will drive profitable organic growth. Second. Second.
Underwriting discipline will guide a balanced risk profile supporting long-term book value growth.
Third, we will continue to prioritize digital analytics and data science investments that enhance the customer and agent experience to improve underwriting and claims decision-making.
Finally, we believe ROE is the ultimate measure of quality underwriting.
execution on priorities, and prudent capital deployment.
As such, we will continue to focus on exceptional RRE performance.
We will continue to deploy excess capital in a thoughtful manner, prioritizing shareholder return and investments in future growth. Results over several successive quarters affirm that this strategy is working.
With our strong track record, we are confident in our ability to deliver core earnings ROEs in the 14 to 15 percent range.
No.
I'll turn it over to Beth to provide more detailed commentary on the quarter.
Thank you, Chris.
Core earnings for the quarter were $588 million or $1.88 per diluted share.
In commercial lines, core earnings were $493 million.
Our commercial book posted a very strong quarter and first half of 2023 with an underlying combined ratio of 88.3 and 88.4 respectively.
Small Commercial continues to deliver excellent results with premium growth of 11% and an underlying combined ratio of 89.7.
The quarter included higher non-cap property losses within our packaged product as compared to the prior year quarter.
Overall, we are pleased with the performance of the entire book evidenced by the 12th straight quarter of an underlying combined ratio of below 90.
Middle and large commercial delivered both a record for written premium of 1 billion and an underlying combined ratio of 88.7.
This was a 4.2 point improvement from the prior year, including favorable non-CAP property losses and expense ratio improvement.
Global Specialties underwriting margin was a strong 85, a 1.9 point increase from a year ago, primarily due to slightly elevated losses in a runoff line with our international book, and a higher expense ratio due to a business mix in global RE and higher underwriting and technology costs.
In personal lines, core loss for the quarter was 57 million with an underlying combined ratio of 101.7.
Homeowners underlying combined ratio of 79.6 was in line with expectations.
Auto results reflected continued liability and physical damage severity pressure.
The auto underlying combined ratio was an 111.8 for the quarter, which is 11.8 points higher than the prior year quarter, and is 5 points above our revised expectations from April , and includes 3 points related to losses in the first quarter.
This increase to our expectations is attributable primarily to a higher than anticipated number of large bodily injury and uninsured motorist claims.
For auto liability, we recorded no net increase in prior year reserves as increases of about $60 million for Accident Year 2022 was offset by improvement primarily in Accident Years 2019-2021.
As Chris indicated, we continue to pursue rate increases to offset the loss-cost trends we are experiencing.
Written premium and personal lines increased 6% over the prior year, driven by steady and successful rate actions.
In auto, we achieved written pricing increases of 13.8% and earned pricing increases of 8.5%.
In homeowners, we achieved our highest written and earned pricing increases in over a decade of 14.4% written and 12.7% earned for the second quarter. The expense ratio decrease of 2.7 points was primarily driven by lower marketing spend.
With respect to cats, the industry experienced another quarter of elevated losses, resulting in our property and casualty current accident year cat losses of $226 million, which includes the impacts from tornado, wind and hail events across several regions of the United States.
And while the porosity losses were significantly elevated for the industry, our results were only slightly higher than expectations.
Our effective aggregation management and underwriting discipline, especially in certain higher risk states, help limit our losses from convected storms in the quarter.
Total net favorable P&C prior accident year development was $39 million with $38 million in commercial lines as reserve reductions in workers' compensation and catastrophes were partially offset by modest reserve increases in general liability, assumed reinsurance, and bonds.
In group benefits, core earnings in the second quarter were $133 million with a core earnings margin of 7.6%, reflecting strong premium growth and long-term disability results.
The year-to-date margin of 6.4% is at the midpoint of our full year range of 6-7%.
The group life-long ratio of 84.1% increased 5.5 points versus prior year.
Approximately four points of that increase is due to favorable prior period reserve development recorded in second quarter 2022.
The remainder of the increase is primarily due to higher severity in the current quarter.
Group disability continues to deliver strong results with a loss ratio of 67% for the quarter.
The expense ratio improves 70 basis points and reflects strong top-line performance and expense reductions related to the Hartford Next initiative, somewhat offset by the continued investment in new capabilities to meet our customers' evolving needs and drive greater efficiency. The December 2021 Hartford-
Fully insured ongoing sales in the quarter of $151 million contributed to a year-to-date sales total of $625 million.
This, combined with the excellent persistency Chris noted in his comments, resulted in fully insured ongoing premium growth of 7% per second quarter.
The economy remains quite resilient with solid employment levels and wage growth, both of which continue to have positive effects on the business.
Our Diversified Investment Portfolio produced strong results.
For the quarter, net investment income was $540 million.
Our fixed income portfolio is continuing to benefit from higher interest rates.
The total annualized portfolio yield excluding limited partnerships with 4% before tax, modestly higher than the first quarter.
Our annualized limited partnership returns were 2.9% in the quarter.
The overall credit quality of the portfolio remains high, with an average credit rating of A+. Given the interest in the real estate sector, we wanted to provide an update regarding that portion of our investment portfolio, which remains consistent with what we discussed in our first quarter earnings report. As we mentioned, less than 10% of our commercial mortgage loan portfolio is in office exposures, all of which we view to be top tier properties.
During the quarter, two loans were fully repaid for approximately $90 million, and manageable maturities are expected in the second half of 2023 and 2024.
All loans remain current with respect to principal and interest payments with no delinquencies. CMDS holdings and credit quality are also largely unchanged given lower new issuance and limited trading activity.
Our high-quality, non-agency CMDS portfolio is primarily conduit-focused and has limited exposure to office loans. Holdings are supported by diversified underlying pools of property and have significant credit support to absorb individual loan losses with manageable near-term maturities.
Turning to Capital Management, during the quarter we repurchased 5 million shares for $350 million.
At the end of the quarter, we have $2 billion remaining on our share repurchase authorization through December 31, 2024.
Our second quarter results demonstrate that our franchise is well positioned to deliver consistent, sustained, industry-leading results.
We believe that we have the strategies, talent, and technology in place to continue to succeed. I will now turn the call back to Susan.
Thank you Beth. Operator, we have about 30 minutes for questions and we will take our first question.
Thank you. As a reminder to ask a question, please press star followed by the number one on your telephone keypad. In the interest of time, we ask that you please limit yourself to one question and one follow up. Thank you. Our first question comes from Alex Scott from Goldman Sachs. Please go ahead. Your line is open.
Hi, good morning. First one I had is just on the comments you made on property growth earlier in the commentary. And I was just interested in how your catastrophe budget and what you'd expect from cat losses will shift over the next year.
Certainly, the cap performance this quarter is quite good. So, just trying to get a feel for how that's going to think, if at all.
Yeah, Alex, thanks for joining us.
As we talked about improving
and growing our property, you know, book and capabilities was paramount and I'm pleased to report
On a quarter over quarter basis, you know, our property totals are up about 23% on a written premium basis
pricing for the portfolio is up 15%. You know, a couple stand out.
You know data points there large property is up almost 70% you know with 18 points a rate Wholesale property is up 25% with 29 points a rate and then our global REE.
the reinsurance that business is up about 50% of with its property component and 30 points of rate so You can see I think we're executing well in an attractive marketplace, and you know we feel good about what we're producing I would just share with you that
We're not taking on consciously cat-exposed property. We want broad-based property coverages, primarily the fire apparel, and if it comes along with some incremental or limited cat exposure, we'll take it and price the cat risk appropriately. So you should not think this is a cat play for us, but rather a broad-based.
And commercial on underlying, anything you'd call out in terms of normalizing items, I guess pretty squarely in your range that you got it to, but just trying to think through where our baseline is and how the acceleration in pricing can benefit underlying from here.
Yeah, I will.
share with you and sort of reprise what we talked about in the first quarter, but at a high-level summary nothing's really changed from what we've talked about in the first quarter. We still feel good about the guidance that we put out.
were executing well. And remember, the fundamental thesis of the improvement between years was loss ratio improvement, expense ratio improvement, and we were gonna fight some headwinds in our workers comp business. So all three of those components are playing out almost exactly as...
expect that in a second.
half of the year. The second point we talked about was a mix more towards property and other lines that have just lower.
loss ratios.
that would mix in to help in improvement. And the third thing that, again, we see every month when we review results with the team, are underwriting initiatives and...
how we're looking at terms and conditions in a thoughtful way, continue to produce a loss ratio benefit. So you put all that together, it is still what we believe will emerge on a full year basis.
To your specific point, Alex, on any...
unusual items in the quarter. I would say there's probably five tenths.
Excuse me, five tenths of a point.
or a half a point in total. Headwinds primarily from the non-cat property losses that Beth talked about. We had favorability in middle, had some offsets in small, and then we have a runoff line of business, aviation war in our international book.
That business had been run off in the last three quarters, but we did have five million dollars of losses there So I put those two pieces together and I would normalize a full half a point off of what we printed right now.
Thanks so much.
Our next question comes from Mike Zemsky from BMO. Please go ahead. Your line is open.
A question on workers comp. A couple of, it's been interesting hearing a couple competitors that also broker talk about seeing a bit of inflection in healthcare inflation on the medical side. I'm very cognizant and we are that, you know, Hartford has a truly strong franchise and comp.
Highly profitable on a business, but we just heard your comments too about kind of your confidence in margins but just curious if if you are doing anything there on the margins in terms of an uptick and medical inflation impacting, I guess it could be group benefits too. Thanks.
Yeah, I would say it's easier on group benefits because we're not exposed to medical inflation there. Remember, our group benefits business, we replace wages and don't have any exposure to sort of medical costs in total.
And then you know what I would say you know Michael on comp Obviously we have a lot of data points. We operate in all 50 states, but you know generally our medical severity trends are Consistent with what we talked about in the first quarter and lower you know than the five percent that we assume
in our pricing and reserving. I'd say they're probably 50% lower at this point in time. Obviously we're well aware of what's happening with broad-based medical CPI, but we're somewhat insulated from that, and we've talked about the reasons before, for whether it be challenge.
contracts on a state-by-state basis, our ability to challenge appropriate medical bills that are established to us. And remember, our biggest component of medical is usually physician visits.
We're not paying for a lot of hospital stays and really big medical procedures. So it's behaving very well, but we do keep an eye out for it for any changes or adjustments we need to make.
Okay, that's helpful. My follow up just on lost cost trends, more on the commercial side, not on the personal line side. It's good to see there's been some pricing momentum for Hartford as well. Just curious if lost costs are...
are also inching higher, and probably there's still probably a good delta between pricing above loss trend, but curious, we're continuing to see a bit of reserve deficiencies for many in commercial auto and GL, and I don't think Harper's been fully immune to that. So, curious if loss plus trends also kinda maybe inching higher too.
Well, you're right to say that generally, our pricing has had a healthy margin above trends and that trend continues here into the second quarter. So we're pleased with the margin. I would say for us, again, given our book of business, which is
geared towards small and middle market enterprises, our loss across trends have been fairly consistent. So I don't see anything in aggregate that is putting too much pressure on our trends at this point in time. So I would just say they've been consistent, Michael. Thank you.
Our next question comes from Mike, Ward from City. Please go ahead, your line is open.
Thanks, guys. Good morning. Maybe just on non-cat property in small and middle, would you characterize that as a net benefit or a net headwind for commercial lines?
Maybe just on non-CAT property in small and middle, was it, would you characterize that as a net benefit or net headwind for commercial lines in the quarter?
Yeah, I would say it was a net headwind. That's what I said about that 50 basis points are half a point of higher than expected.
property, you know, non-cap property losses, and then if you put the aviation war losses that we booked in there, and that's in the international vision, not small or middle, that's the 50 basis points of pressure I would normalize out.
Got it. Thank you. Maybe on personal auto, just curious, do you feel like the pricing that you've gotten in the quarter, was it what you expected? Is it more difficult with the regulatory environment? Or is it just severity is just higher than expected?
Well, where do we begin?
Again, if I look at how we thought about how the year was going to play out.
It's totally different, honestly. I think the level of inflation pressure, the stickiness of it, particularly in physical damage, has just overwhelmed many industry participants.
It's totally different, honestly. I think the level of inflation pressure, the stickiness of it, particularly in physical damage, it's just overwhelmed many, many industry participants. So sits in one section and speaks to several Korean people. Can you scroll these words? So what are you guys doing? So in the attitudes, we're apinching our companies because we have
Then, you know, the BI component, the severity, you know, ticked up a little bit for us. We had a little bit more uninsured motorists, you know, claims, you know, this quarter. So it's just really been a challenge.
What I would say on a positive side though is
We're getting rate, you know, we're teams pushing really hard for rate that we could just file and use or use and file in those states that we need to get pre-approval. We're working the system as hard as we can. Both Beth and I talked about the rate increases that we got in this quarter and we expect to have a written rate increase of 20% by the end of the year.
And I suspect once we plan for 24, we'll probably be in that range of written rate need in 24 to get the book back to target profitability.
But when it put it all together, it's overwhelmed our judgments and estimates. Our judgments turned out to be too light as we're halfway through the year. And if you look at what we printed on a six month basis, we're probably eight.
eight points above our guidance for the full year. And that's probably a minimum of where the full year is going to come out at this point in time. But again, the positive news I want to leave you with in the optimist side is we're executing well on our rate plans. We're really proactive with.
making the needed adjustments in a timely fashion and that will continue into 2024 aggressively. You know, to get our book to target a profitability probably in early 25 now.
Thank you. Our next question comes from Elise Greenspan from Wells Fargo. Please go ahead. Your line is open. Thanks. Good morning. Chris, maybe building off of that last comment, because that was going to be one of my questions on personal auto, recognizing why that's obvious.
been a hard business line for everyone in the industry. So when you say you're going to get back, potentially back to target profitability in early 2025, what do you envision needing double digit rates between now and then, or how are you seeing price and severity trend playing out over the...
over the next year plus. Yeah, with with with respect to sort of our prior views, I'm gonna sort of hesitate to forecast too much just given how just dynamic things are at least, but yeah, what I would share with you, you know, two important points. We do expect
in the fourth quarter, written rate increases in the book of about 20%. And again, an early view went to 24 from a written price side is probably in that general range and vicinity. We still see the stickiness and inflationary pressure on physical damage, and we're still cautious on what the BI.
particularly the VI-Torque trends will be, and then now the uninsured motorist trends, given where rates are most likely. So it's hard to predict, but as we sit here today, we think we need back-to-back years, of about 20 points of rate increases in 23 and 24.
that the year is kind of trending as expected. You did highlight some unearned rate in the book. So is the right way to think about it that there could be a tailwind on the loss ratio just from that rate burning in in the back half of the year especially if last trend is stable like you said.
Yes, I do believe the compounding effect of rate increases will increase. That's what our math shows, particularly in the second half.
So yeah, I think you've got that right plus then the mix change and then the underwriting initiatives And then we are we're still forecasting Improved expense ratio in the second half of the year. So those are all the pieces at least
Thank you very much and good morning. Chris, I'm just trying to clarify, is the half a point of non-CAT weather, is that the consolidated or commercial loss ratio? On commercial. Okay. What about on the personal line side? That wouldn't be a fair comparison to talk about commercial losses, how that impacts the personal lines, but I think you could do the math and add both pieces together if you're looking for a...
total P&C impact of those higher non-cat losses? Is that what you're looking for, Myer? Yeah, or just the personal lines impact. Yeah, I guess what I would say is on personal lines, especially if you look at homeowners, as I said, where we came in was pretty much in line with expectations, so I wouldn't point to...
any unusual non-cat activity in that line. Okay, that's helpful. Second question, also personal lines. Since they should actually doing well hoping you could
Just help us understand how much of that is reduced marketing and how much of it is incentive related.
Mayor, you were breaking up a little bit on me. I heard a question regarding expense ratio and what's driving the expense ratio improvement.
Yeah, marketing. Perfect. Okay. Mostly marketing. Yes. Our next question comes from Greg Peters from Raymond James. Please go ahead. Your line is open. Good morning, everyone. Chris, Beth, and the team, maybe we can go back to the success you've been able to register in your commercial business from a new business production perspective. I was struck by your comments around...
The small business spectrum's growth, I think you call that ENS binding, is another area of strong growth. I'm curious about the effect of law of large numbers where incremental growth becomes more challenging.
How do you think about market conditions as you look not today and what you've just reported but you look going You know out into 24 do you feel like the Your the customer strength is substantial enough that you can continue to put up these type of numbers or or Or is there the potential that they could slow down if the economy sort of?
you know, 24 I think will be a market environment, you know, that is still robust from a rate.
in terms of conditions perspective. I think particularly in the property area, broadly defined commercial property, homeowner's property. And then if you look at some of the casualty lines, particularly commercial auto and some of the longer tailed liability lines, I think it'll be a conducive environment.
to grow and maintain or slightly expand your margins, you know, going forward. So I'm pretty bullish on the next 18 months, but Stephanie, first and then Mo, what would you say? Sure, and small commercial from a macroeconomic perspective, we continue to see signs of a healthy economy.
We grew policies and force in every single line. And as I've mentioned in the past, our agents, our distribution really respond to our overall business model. And then finally I would add in the E&S, small commercial binding space, very, very pleased with our results. We continue to see this to be a growing and profitable part of our business. And we apply the same rigor and analytics to that book that we do to our admitted line. And we are really writing the business on our terms and price. So I'm very pleased with our execution and our position in the market.
through policies and force in every single line. And as I've mentioned in the past, you know, our agents, our distribution really respond to our overall business model. And then finally, I would add in the ENS, small commercial binding space, very, very pleased with our results. We continue to see this to be a growing and profitable part of our business. And we apply the same rigor and analytics to that book that we do to our admitted line. And we're really writing the business on our terms and price. So I'm very pleased with our execution and our position in the market.
question to your comments around technology. You spoke about generative AI, you spoke about the initiatives ongoing at the company, and then I'm looking at the Hartford Next.
slide too. So I guess what I'm curious about is just the view on technology spend inside the organization. Seems like there's always a lot more projects that you could spend money on but you have to exercise some discipline. So can you talk to us about how
you expect the budget for technology spend to evolve over the next 18 months or so? Yeah, I'm happy to just give you high-level commentary. Obviously,
we will plan appropriately over the next three-year time horizon. But I would say
The Hartford Next program actually helped fund.
a lot of the investments that we continue to make today. So Beth, I would say it's been a successful program. It's nearing its end. We do have a continuous improvement mindset, so there will always be opportunities to reduce expense and create greater efficiency while continuing to invest thoughtfully.
in the next generation of technologies. Broadly defined, Greg, we run a sort of constrained model.
Everyone needs to compete for capital with appropriate IRs on their projects over a multi-year period.
And that's generally how we do it. I think we've shared with you, we do expect significant structural savings over a longer period of time, particularly as we take all our data and applications to the cloud.
And that will generate meaningful savings. I would say probably Beth, more 25 and beyond, because there is a little bit of an upfront invest. So yeah, I'm really proud of the team and how thoughtful they are on creating the business strategies and then the linkage to technology to create that differentiation for us in the marketplace. Got it, thank you for the answers. Our next question comes from Brian Meredith from UBS. Please go ahead, your line is open.
Hey, thanks. Hey, Chris. So one quick numbers question, clarification on the commercial line side. Chris, I believe you said you think the underlying margins in commercial lines should be stable or improve on a year-over-year basis and look through six months at about 60 basis points deterioration year-over-year. Do you still think that's achievable?
You know, Greg – or excuse me, Brian –
I'm looking at an underlying combined ratio on a six month basis of 88.4.
compared to 88 to last year. So I don't know where your math is, but that's 20 basically. I'm talking about loss ratio.
Excuse me, I'm sorry. I'm putting the two together because as we just talked about, we are focused on expenses, so to not give us credit for it, Brian , I think is just not proper. So I'm putting the two together. And yeah, as I said in my opening comments, when I put the two together, we are gonna have, we are gonna have, we are gonna have.
I'm just curious from a claims perspective and personal auto, is there anything that you're doing or can do to maybe help mitigate some of these inflationary trends that you're seeing or catch it quicker in data analytics? And also on that, are you seeing any difference? I know it's really new, but any difference in the prevail experience versus your legacy book? I will add some commentary. Then maybe I'll ask Stephanie to add commentary, Brian . I would say we feel good about our data and analytics that we have deployed.
But again, the inflationary pressures here is time to repair, is wages in these repair shops. There's just a lot of pressure on the, I'll call it the economic system. So I don't think it's a... The initial market crisis like today.
a backlog, I don't think it's a surprise or anything that is sort of unusual that you could sort of detect with trend lines. It's just more expensive to repair cars these days because they have more technology in them and there's been more severe accidents driven by higher speed and then you put the labor constraint onto it.
You know that's what I see. I think our claims team does a fine job, a good job. We got a network of claims specialists that you know we use that helps out on our economics that if you know to stay in the network so our our customers and our claim handlers are incented to stay within there, but there's freedom of choice.
We've been rolling out an additional four in the month of July .
It's a small portion of our total book because as you know it's new business. We are very pleased with the attributes and the quality of that business that we're writing. We are very pleased with our expectations.
And then the third piece that I would share is as we move forward, as you know, we've built that on a six-month auto chassis. And so our ability to continue to get rate and get it in at a bit faster clip is also assisting not only now in this environment, but also in the future.
but over the longer term. So overall we're really pleased with the business that we're writing.
longer term. So overall, we're really pleased with the business that we're writing. Thank you.
Our next question comes from Tracy Ben-Guigui from Barclays. Please go ahead. Your line is open.
Thank you. Good morning. This is a follow-up on Mike's question on lost cost trends. Even though you're seeing stability and lost trends, what kind of margin you're building for stuff you're not seeing now but may be on the horizon? Like you already spoke about seeing medical severity below your pricing reserving assumption. Any color and stuff like social inflation, a rise in latent liability.
I can't break it down by product line for you, but just know that when we pick trend, particularly by line of business, particularly within GL, it does contemplate a lot of the social aspects that you talked about. Litigation financing is always a...
top of our mind in some of these areas. And then you look at particularly terms and conditions and things that we're just not going to be exposed to.
The classic example is what we've done with
pollution over the years with asbestos, how you exclude that on an absolute basis. Even the PFAS, you know, chemical these days there's exclusions in our policies for those types of exposures again going forward. So again I think our team is thoughtful from a risk side.
in trying to manage those long tail, either mass tort exposures, that I think you were referring to.
I'm curious, when did you put that PFAS exclusion in your policies?
I'm curious, when did you put that PFAS exclusion in your policies? What year?
I would say, Mo, four or five years ago.
It's for those, Tracy, it's for those industries where we think we have the exposure, there might be implicit exposure there. We started in the beginning part of 2022.
Okay, would you think that pollution exclusion in GL is broad-based enough that it could include PFAS? No, for all the issues presented in the HOW "[...]
What I would say in PFAS is obviously it's nothing new. We've been monitoring the exposures for many, many years. All the known exposure we have and...
You know discussion with our clients is included in our evaluation quarterly for for reserving and we make adjustments as as we deem, you know necessary and also part of our A&E cover that we've done with National Indemnity the pollution portion of
PFAS, not the bodily injury portion, but the pollution portion is available to be ceded to that cover.
Awesome. Just a really quick numbers question. It looks like personal auto, your PIP decline, your rear sequentially, that makes sense given all the price increases. Why then is your retention going up? Is that a timing difference or something else?
The honest answer is obviously it's a calculation. Some of it could be influenced by our six month policy trend versus 12 months. But I'll have Susan follow up with you on the details of the calculation.
Thanks a lot. Our last question will come from Yaron Canar from Jefferies. Please go ahead, your line is open.
Thank you, good morning.
Chris, in your opening comments, you reiterated confidence in the 14% to 15% ROE. Obviously, we talked about the pressure we're seeing in personal auto, so it sounds like you do have some offsets or areas where you think you'll be better than original guidance. I realize you don't really like talking or updating guidance over the course of the year.
But we would be curious as to where you are more optimistic relative to your original target.
Well, what I would say is there's a lot of good things that are happening across the platform. Two of our biggest lines are performing well and probably better than we expected, workers comp and disability.
If I look at our investment portfolio, as far as
if I look at our investment portfolio, as far as yield.
maybe slightly above where we planned. I think that'll contribute. I think there will be a normalization of our non-cat property losses that we talked about. We're out of the aviation war business, so that tail should be less impactful.
I put those components to there and even with the ongoing pressures, which I admit are continuing longer than we thought in personal lines. Personal lines is still a relatively small business and its overall contribution to ROE will be muted by its size.
We continue to buy in shares that we find attractive from a valuation side. So those are the component pieces I would share with you, Jaren.
Okay, I appreciate it. I would just know that I think the two larger businesses as of today at least, first half of the year, seem to be tracking in line with...
guidance. So I guess it would suggest further improvement or maybe in some cases even significant further improvement from here. corn
I'm going to resist talking about the future much more than I typically would.
Fair enough. And then maybe a quick one for Beth. I think new money rates have actually been coming down the last two quarters, if I look at slide 13 of the presentation. Can you maybe talk about that?
Sure. I think it's kind of mixed, as you said, it's been coming down from December . And one thing I would just point out is that when you think about our investment portfolio, and as we've said, we've not made any significant changes in how we think about asset allocation.
a little bit higher in credit quality, so that mix can sometimes have an impact on how you just look at the sequential. What we're really pleased about is the differential between our reinvestment rate and the sales and maturity yield, still very healthy, and that contributing overall to the improvement that we've seen in the fixed maturity yield.
Thank you. I appreciate the answers. We are out of time for questions. I would like to turn the call back over to Susan Stivik Bernstein for closing remarks.
Thank you. Thank you all for joining us today and as always, please reach out with any additional questions. Have a great day.
This concludes today's conference call. Thank you for your participation. You may now disconnect.
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This concludes today's conference call. Thank you for your participation. You may now disconnect.