Q4 2023 Conduent Inc Earnings Call
Operator: Greetings and welcome to the Conduent Q4 2023 Earnings Announcement. At this time, all participants are in a listen-only mode.
Greetings and welcome to the consequent Q4 of 2023 earnings announcement at this time all participants are in a listen only mode.
Operator: If anyone should require operator assistance during the conference, please press star zero on your telephone keypad. As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Giles Goodburn, Vice President, Investor Relations. Thank you.
If anyone should require operator assistance during the conference. Please press star zero on your telephone keypad. As a reminder, this conference is being recorded it is now my pleasure to introduce your host child's good Byrnes Vice President Investor Relations. Thank you you may begin.
Giles Goodburn: You may begin. Thank you, operator. And thank you everyone for joining us today to discuss Conduent's fourth quarter and full year 2023. We hope you had a chance to review our press release issued earlier this month. Joining me today are Cliff Skelton, our President and CEO, and Steve Wood, our CFO. Today's agenda is as follows.
Thank you operator, and thanks to everyone for joining us today to discuss <unk> fourth quarter and full year 2023.
Hope you had a chance to review our press release issued earlier this morning.
Joining me today is cliff Skelton, our president and CEO and Steve Wood, our CFO.
Today's agenda is as follows Cliff will provide an overview of our results and business update.
Cliff Skelton: Cliff will provide an overview of our results and a business update. Steve will then walk you through the financials for the year, as well as provide a financial outlook. Cliff will then provide his closing comments.
Steve will then walk you through the financials for the year as well as providing a financial outlook cliff.
Cliff will then provide his closing comments.
Yeah.
Giles Goodburn: This call is being webcast, and a copy of the slides used during this call as well as the press release were filed with the SEC this morning on Form 8K. This information, as well as the detailed financial metrics package, is available on the Investor Relations section of the Conduent website. During this call, we may make statements that are forward-looking. These forward-looking statements reflect management's current beliefs, assumptions, and expectations and are subject to a number of factors that may cause actual results to differ materially from those statements. Information concerning these factors is included in Conduent's annual report on Form 10-K filed with the SEC.
This call is being webcast and a copy of the slides used during this call as well as the press release was filed with the SEC. This morning on form 8-K.
This information as well as the detailed financial metrics package are available on the Investor Relations section of the conduit websites.
During this call we may make statements that are forward looking.
These forward looking statements reflect management's current beliefs assumptions and expectations and are subject to a number of factors that may cause actual results to differ materially from those statements.
Information concerning these factors is included in <unk> annual report on Form 10-K filed with the SEC.
Cliff Skelton: We do not intend to update these forward-looking statements as a result of new information or future events or developments, except as required by law. The information presented today includes non-GAAP financial measures. Because these measures are not calculated in accordance with U.S. GAAP, they should be viewed in addition to and not as a substitute for the company's reported results. For more information regarding definitions of our non-GAAP measures and how we use them, as well as the limitations to their usefulness for comparative purposes, please see our press release. And now, I would like to turn the call over to Cliff.
We do not intend to update these forward looking statements as a result of new information or future events or developments, except as required by law.
The information presented today includes non-GAAP financial measures.
Because these measures are not calculated in accordance with U S. GAAP. They should be viewed in addition to and not as a substitute for the company's reported results.
For more information regarding definitions of our non-GAAP measures and how we use them as well as the limitations to their usefulness for comparative purposes. Please see our press release.
And now I would like to turn the call over to cliff. Thanks.
Cliff Skelton: Thanks, Giles, and thank you all for joining Conduent's Q4 and year-end 2023 earnings call. Hopefully, this will be the last call where we don't have Q&A at the end. We've been working to establish a sell-side group to help provide services so that we have Q&A on the next call. But let me start by saying, like everyone else, a lot has happened in our company since the last Q3 earnings call, both from within our own portfolio and our clients. As you know, Conduent retains a very diverse platform of products and services, spanning a myriad of industries in both commercial and government space across federal, state, and local levels. At times, we take advantage of, and at times we suffer through, the changing financial pressures our commercial clients experience, and oftentimes the changing landscape, political and otherwise, that our government partners experience. But regardless of all that, the diversity of our offerings can be both a blessing and, oftentimes, a headwind.
Thanks, Charles and thank you all for joining <unk> Q4, and year end 2023 earnings call. Hopefully this will be the last call earnings call, where we don't have Q&A at the end we've been working to establish a sell side group to help provide services. So that we have Q&A on the next call.
Well, let me start by saying like everyone else, what's happened in our company or since the last Q3 earnings call both from within our own portfolio and and our clients as you know conduit retains a very diverse platform of products and services spanning the myriad of industries in both commercial and the government space across federal state and local levels.
At times, we take advantage and at times, we suffered through the changing financial pressures, our commercial clients' experience and oftentimes a changing landscape political and otherwise that our government partners experience, but regardless of all that the diversity of our offerings can be both a blessing and oftentimes a headwind on one hand.
Cliff Skelton: On the one hand, we're positioned to capture more opportunities than most because of our diversity. On the other hand, that diversity requires horizontal bandwidth, and with that sometimes comes opportunity costs. This is all to say; we continue to be very focused on narrowing the company's scope. We want to be more nimble. We want to be more growth-oriented, and you'll see in today's presentation a description of how we're progressing against those rationalization efforts you've heard us talk about in the past. And Steve Wood, our CFO, will take you through the resulting financial expectations, particularly indexed on a 2025 exit rate. We see this, as described previously in our Q1 2023 investor briefing as a three-year journey, and we just finished year one of that journey in a year where we announced two divestitures with expected next proceeds just shy of $500 million, both of those expected to close in increments in the first half of 2024. You might have noticed we also announced a $75 million share repurchase program in 2023. Meanwhile, let's begin with the results for 2023. Steve will, of course, take you through all the details.
We're positioned to capture more opportunities than most because of our diversity on the other hand that diversity requires horizontal bandwidth and without sometimes comes opportunity cost.
This is all to say we continue to be very focused on narrowing the company's scope.
We want to be more nimble, we want to be more growth oriented and you'll see in today's presentation and description of how we're progressing against those rationalization efforts you've heard us talk about in the past and Steve what our CFO will take you through the results and financial expectations, particularly indexed on a 2025 exit rate.
We see this as described previously in our Q1 2023 Investor briefing is it's a three year journey and we just finished year one of that journey in a year, where we announced two divestitures with expected net proceeds just shy of $500 million both of those expected to close in increments in the first half of 2024.
You might have noticed we also announced a $75 million share repurchase program in 2023.
Meanwhile, let's begin with the results in 2023, Steve will of course take you through all the details, but Q4 and 2023 writ large finished pretty strong for us when compared to the outlook. We presented in Q3 earnings we exceeded expectations across adjusted revenue EBITDA and EBITDA margins.
Cliff Skelton: But Q4 and 2023 writ large finished pretty strong for us. When compared to the outlook we presented in Q3 earnings, we exceeded expectations across adjusted revenue EBITDA and EBITDA margins. Adjusted revenue for Q4 was $953 million, and $3.7 billion for the full year.
Adjusted revenue for Q4 was $953 million and $3 7 billion for the full year.
Cliff Skelton: Adjusted EBITDA was $103 million and $378 million for Q4 and the full year, respectively, and our adjusted EBITDA margin was 10.8 and 10.2, respectively. Again, all these measurements exceeded our expectations for Q4 and the full year. However, regarding sales for the year, our performance was a bit of a tale of two cities.
Adjusted EBITDA was 10 $103 million and 378 million for Q4, and full year, respectively, and our adjusted EBITDA margin was 10, eight and $10 two respectively. Again, all these measurements exceeded our expectations for Q4 and the full year.
However regarding sales for the year, our performance was a bit of a tale of two cities on one hand, our new business HCV was down slightly year over year and quarter over quarter.
Cliff Skelton: On the one hand, our new business ACV was down slightly year-over-year and quarter-over-quarter but roughly flat sequentially. On the other hand, TCV, total contract value, an indication of future long-term growth, exhibited the best achievement since we became Conduent, up 20% to $2,257,000,000. Meanwhile, revenue retention in 2023 was slightly better year over year. However, sales, really, especially in the commercial space, created a sequential reduction in our net ARR number. As you might recall, our main focus is to keep that net ARR number positive and increasing to the new normal, and it doesn't take into account volume changes associated with market conditions or small shifts in the portfolio.
Roughly flat sequentially.
On the other hand, TCE total contract value an indication of future long term growth.
And the best achievement since we became conduit up 20% to $2 billion and $257 million.
Meanwhile, revenue retention in 2023 and was slightly better year over year, However, sales really especially in the commercial space created a sequential reduction in our net are number as you might recall our main focus is to keep that net a number of positive and increasing to the new normal and it doesn't take into account volume changes associated with market conditions.
Small shifts in the portfolio.
Cliff Skelton: But much like many of our commercial competitors experienced, market buying trends were slower in 2023. Steve, we'll talk about that here in a minute, but it did add a headwind to our sales performance. Net Net 2023 from a financial perspective was stronger than most of our recent predictions, but certainly had room to improve in both sales and cash generation. Speaking of cash, Steve will take you through the details, but the timing of our expected tax return and implementation milestone achievements in our transportation business both made for a year we expect to improve upon in 2024. Regarding 2024, it's going to be a difficult or at least a different kind of comparison. Again, Steve will provide an analysis of 2024 absent divestitory activity, but the fact is there will be a lot of divestitory activity in revenue, expense changes, revenue increments, and other predictions will have to include some level of predictability in 2024 expectations or flexibility anyway. We talked about a couple of those levers.
But much like many of our commercial competitors experienced market buying trends were slower in 2023, Steve will talk about that here in a minute, but it did add headwind to our sales performance.
2023 from a financial perspective was stronger than most of our recent predictions, but certainly had room to improve in both sales and cash generation.
Speaking of cash Steve will take you through the details, but the timing of our expected tax return implementation milestone achievements in our transportation business. Both made for a year, we expect to improve upon in 2024.
Regarding 2024, it's going to be difficult or at least a different kind of compare again, Steve will provide an analysis of 2024 absent divestiture activity, but the fact is there will be a lot of divestiture activity and the revenue expense changes proceeds increments and other predictions will have to them.
Some level of predictability in 2024 expectations or flexibility anyway.
For the last three earnings we refer you back to the Investor event, we had in March I'm, not going to disappoint as I mentioned that yet again.
It does remain the linchpin for our go forward strategy and execution plan. We've always stated that a rationalized portfolio with TFS several levers for the future.
Cliff Skelton: First and importantly, we expect to generate roughly a billion dollars in capital to be used for the highest and best future benefit. Some of that capital allocation will have timing components to it, with increasing flexibility and optionality over time. That would include the obvious return to shareholder options and debt reduction, as well as acquisition or internal investment options. Of course, there'll be more to come on that as the proceeds begin to flow in here later in March. Second, a more nimble, more growable portfolio platform.
Let me talk about a couple of those levers first and importantly, and we expect to generate roughly $1 billion in capital to be used for highest and best future benefit.
Some of that capital allocation will have timing components to it with increasing flexibility and optionality over time that would include the obvious returned to shareholder options and debt reduction as well as acquisition or internal investment options.
Of course, there'll be more to come on that as it proceeds to begin to flow in here later in March.
Second a more nimble more global portfolio of platform.
Cliff Skelton: Third, a narrower scope of products and capabilities that allow for better management bandwidth allocation while retaining that defensive nature we enjoy with a diverse portfolio. Fourth, better cash flow conversion rates and an enhanced valuation. Now, as I mentioned, we announced the first two of our anticipated divestitures, which are expected to close and monetize, as I also said, in the first half of 2024. There are others in the process as well.
Third a narrower scope of products and capabilities that allow for better management bandwidth allocation, while retaining that defensive nature, we enjoy with a diverse portfolio.
Fourth better cash flow conversion rates and an enhanced valuation.
Now as I mentioned, we announced the first two of our anticipated divestitures, which are expected to close and monetize as I also said in the first half of 2024.
There are others in process as well.
Cliff Skelton: Again, the mission is to land on a $3 billion-ish, 3% to 5% growing company with reduced debt and an enhanced valuation at 2025 X. Steve will detail some components of that plan, but it's all of our job to make it happen. Lastly, we compete every day in the market like everyone else, whether it's for new business or new talent in our workforce. Our team of 59,000 associates worked very hard in 2023 to improve every aspect of our performance against that competitive landscape, and I'm proud of what we accomplished. Whether it's the financials, or the culture improvements, or industry recognition, or the strong improvement in our client relationships, we made significant progress. And that progress takes time to bear fruit, but the foundation is built, and the next level of achievement is clearly on the horizon. Thanks Cliff.
Again, the mission is to land on a $3 billion ish, 3% to 5% growing company.
With reduced debt and an enhanced valuation at that 2025 exit.
Steve will detail some components of that plan, but it's all of our job to make it happen.
Lastly, we compete everyday out in the market like everyone else, whether it's for new business or new talent in our workforce.
Our team moved 59000 associates worked very hard in 2023 to improve every aspect of our performance against that competitive landscape.
And I'm proud of what we accomplished whether it's in the financials or the culture improvements or the industry recognition or the strong improvement of our client relationships, we made significant progress in.
And that progress takes time to bear fruit, but the foundation is built.
And the next level of achievement is clearly on the horizon.
So with that I'll. Thank you in advance and now turn it over to Steve for the details Steve.
Thanks Cliff.
Steve Wood: As we have done in the past, we are reporting both GAP and non-GAP numbers. The reconciliations are in our filings and in the appendix of this report. Let's turn to slide five and discuss our key sales metrics. In the fourth quarter, our primary sales metric, new business ACV, was down $42 million versus the prior year at $152 million, roughly flat sequentially against the third quarter, and in line with what we expected, absenting the volume of larger deals in the government segment, which were a feature of our Q4 2022 ACV results when we signed three large deals. This quarter did include the signing of another double-digit ACV new logo in our government healthcare space, comprising a module of our cloud-native Conduent Medicaid.
As we have done in the past, we are reporting both GAAP and non-GAAP numbers reconciliations or in our filings and in the appendix of the presentation, let's turn to slide five and discuss our key sales metrics.
In the fourth quarter.
Primary sales metric new business ACB was down $42 million versus the prior year at 152 million roughly flat sequentially against the third quarter.
In line with what we expected at <unk> the volume of larger deals in the government segment, which were a feature of our Q4 2022 ACD results. When we signed three large deals.
This quarter did include the signing of another double digit ACB new logo in our government healthcare space, comprising a module of our cloud native conduit Medicaid suite.
Steve Wood: Our commercial segment is still experiencing longer decision-making cycles and cautious buying behavior but finished the year stronger than it started, up 35% versus Q4 2022. For the full year, ACV was down 13% as compared to 2022, with most of this impact in the commercial segment, where ACV was down 29%, and this was partially offset in the government and transportation segments, which in aggregate grew their ACV year over year by approximately 8%. New business TCV was strong in 2023, growing 20% as compared to the full year 2022.
Our commercial segment is still experiencing longer decision, making cycles and cautious buying behavior, but finished the year stronger than it started up 35% versus Q4 of 2022.
For the full year ACD was down 13% as compared to 2022 with most of this impact in the commercial segment, where ACD was down 29% and this was partially offset in the government and transportation segments, which in aggregate grew their HCV year over year by approximately 8%.
New business <unk> was strong in 2023 growing 20% as compared to full year 2022.
Steve Wood: This was primarily due to the $1 billion contract we signed in Q2 with the state of Victoria, Australia, in our transportation segment, where we began implementing their new account-based ticketing platform in Q3 and took over operations of the legacy system from the incumbent in December. As a reminder, this is a 15-year contract generating implementation revenues over the next three to four years. Our Net ARR Activity Metric, our combined measure of wins, losses, pricing effects, and other contractual changes, has continued to remain positive. This trailing 12-month measure does not predict the timing of revenue but is based on the timing of notification. The full definition of this metric is covered in the appendix of our presentation.
This was primarily due to the $1 billion contract we signed in Q2 with the state of Victoria, Australia in our transportation segment, where we began implementing then you account based ticketing platform in Q3 and took over operations of the legacy system from the incumbent in December.
As a reminder, this is a 15 year contract generating implementation revenues over the next three to four years.
Raw activity metric, a combined measure of wins and losses pricing effects and other contractual changes has continued to remain positive.
This trailing 12 month measure does not predict the timing of revenue that is based on the timing of notification a full definition of this metric as covenant in the appendix of our presentation.
The Q4 2023, net IRR activity metric was down sequentially.
Steve Wood: The Q4 2023 Net ARR Activity Metric was down sequentially, but losses were broadly in line with where we expected them to be. Very briefly, on slide six, you can see the large renewal quarter that we had in Q4 2023. Let's now turn to slide 7 and discuss our full year 2023 P&L mix. We finished the year with results coming in slightly stronger than I messaged in our last Earnings Update, topping both our Q4 and Modified Full Year Guide. Revenue for 2023 was $3.72 billion, as compared to $3.85 billion in 2022, down 3.3% or 3.6% in constant currency. We experienced stronger-than-anticipated performance in our government segment, offsetting some softness in both our commercial and transportation segments, which I'll cover as I discuss the individual segment results later.
Primarily due to the roll off of a strong outperformance in Q4 2022.
On the license signings in certain areas of the commercial segment show in 2023.
Losses were broadly in line with where we expected.
Very briefly on slide six you could see the large renewal quarter that we had in Q4 2023.
Let's now turn to slide seven and discuss our full year 2023 P&L metrics.
We finished the year with results coming in slightly stronger than how I messaged in our last earnings update pumping both our Q4 and modified full year guide.
Revenue for 2023 was $3 72 billion as compared to $3 85 billion in 2022 down three 3% or three 6% in constant currency.
We experienced stronger than anticipated performance in our government segment offsetting some softness in both our commercial and transportation segments, which I will cover as I discuss the individual segment results later.
Steve Wood: Adjusted EBITDA was $378 million for the full year in 2023, as compared to $394 million in 2022, and our adjusted EBITDA margin, at 10.2%, was substantially unchanged compared to 2022. This was within our original full-year guided range and slightly higher than I laid it out in our last earnings update due to a couple of discrete items that affected the fourth quarter. Let's now turn to slide 8 and go over the segment results.
Adjusted EBITDA was $378 million for the full year in 2023 as compared to $394 million in 2022.
And our adjusted EBITDA margin at 10, 2% with substantially unchanged compared to 2022.
This was within our original full year guided range and slightly higher than how I laid it out in our last earnings update due to a couple of discrete items that affected the fourth quarter.
Let's now turn to slide eight and go over the segment results.
For the full year commercial segment revenues were $1 93 billion down 3% as compared to 2022.
Steve Wood: For the full year, commercial segment revenues were $1.93 billion, down 3% as compared to 2022. The incremental benefit wallet revenue in the year was an approximate $54 million tailwind, and non-repeating items in the prior year were an approximate $30 million headwind. New business ramp-up and add-on sales fell slightly short of outpacing lost business for the year, primarily due to the soft new business environment in 2023 in certain areas of the commercial sector. The balance of the impact on revenue was lower volumes from some large clients, predominantly in the CX space, in certain industries including travel, logistics, and telecom.
The incremental benefit wallet revenue in the year was an approximate $54 million tailwind.
Our non repeating items in the prior year or an approximate $30 million headwind.
New business ramp and add on sales fell slightly short of outpacing loss business for the year.
Primarily due to the soft new business environment in 2023.
Certain areas of the commercial segment the.
The balance of the impact on revenue was lower volumes from some large clients predominantly in the CX space in certain industries, including travel logistics and telecom.
Steve Wood: We believe much of this is macro-related and therefore likely temporary. Commercial segment adjusted EBITDA improved 21% year over year, and the adjusted EBITDA margin of 14.2% was up 290 basis points year-over-year. Increased benefit wallet revenue contributed to this margin improvement, along with operational efficiencies, and this was partially offset by lower volumes and non-repeating items from the prior year. For the government segment, full year 2023 revenue performed better than expected, declining 4.9% as compared to 2022. The year-over-year impact of the one-time government stimulus volumes in 2022 was a headwind of $42 million; new business ramp-up, including the three large deals we signed in Q4 2022, combined with stronger government payment volumes, drove the better performance. Government segment adjusted EBITDA declined by 1.8% year over year, driven by the impact of the one-time government stimulus volumes in 2022 and lost business, partially offset by the benefit from a The adjusted EBITDA margin of 29.7% was up 90 basis points year over year.
We believe much of this is macro related and therefore likely temporary.
Commercial segment, adjusted EBITDA improved 21% year over year.
And the adjusted EBITDA margin of 14, 2% was up 290 basis points year over year.
Creased benefit wallet revenue contributed to this margin improvement along with operational efficiencies and this was partially offset by lower volumes and non repeating items from the prior year.
For the government segment full year 2023 revenue performed better than expected declining four 9% as compared to 2022.
The year over year impact of the onetime government stimulus volumes in 2022 was a headwind of $42 million.
New business ramp, including the three large deals we signed in Q4 2022, combined with stronger government payment volumes drove the better performance, but not quite enough to out run the node lost business from prior years.
Government segment, adjusted EBITDA declined by one 8% year over year.
Driven by the impact of the onetime government stimulus volumes in 2022 and lost business, partially offset with the benefit from a portion of a legal settlement of $17 million as well as stronger government payment volumes.
The adjusted EBITDA margin of 29, 7% was up 90 basis points year over year.
Steve Wood: Transportation segment revenues declined 1.8% in 2023 as compared to 2021. Transportation segment results were negatively impacted by transitioning certain clients on large, long-running implementations through Go Live. Some of these programs experienced extended completion timelines, largely driven by increased or changing client scope and requirements as we near the end of these multi-year implementations.
Transportation segment revenues declined one 8% in 2023 as compared to 2022.
Transportation segment results were negatively impacted from transitioning certain clients on large long running implementations throughout life.
Some of these programs experienced extended completion time lines, largely driven by increased or changing client scope and requirements as we near the end of these multiyear implementations.
Steve Wood: This caused more of a drag on revenue and margins during the year than we originally anticipated. Transportation segment adjusted EBITDA was $41 million as compared to $84 million in 2022, and the adjusted EBITDA margin of 5.9% was down 590 basis points year over year. These extended completion timelines on a handful of our larger implementations caused most of this decline.
This caused more of a drag on revenue and margins during the year than we originally anticipated.
Transportation segment, adjusted EBITDA was $41 million as compared to $84 million in 2022 and.
And the adjusted EBITDA margin of five 9% was down 590 basis points year over year.
These extended completion timelines on a handful of our larger implementations cause most of this decline.
Steve Wood: We continue to focus on implementation and operational discipline and returning the business to more predictable revenue and margin trajectories. Our Q4 transportation results posted year-over-year revenue growth and a stronger adjusted EBITDA versus Q4 2022. Let's now turn to slide 9 and discuss the Balance Sheet and Cash Flow. Our total liquidity position remains strong, with a combined $1.1 billion in cash and available revolving credit facilities.
We continue to focus on implementation and operational discipline.
Returning the business to more predictable revenue and margin trajectories.
Our Q4 transportation results posted year over year revenue growth and stronger adjusted EBITDA versus Q4 2022.
Let's now turn to slide nine and discuss the balance sheet and cash flow.
Our total liquidity position remains strong with a combined $1 1 billion in cash and available revolving credit facility. We ended the year with $519 million of total cash on the balance sheet.
Steve Wood: We ended the year with $519 million of total cash on the balance sheet, and our 550 million revolving credit facility is almost completely unused, and that leverage ratio is 2.1 turns, which is within our range of two to two and a half turns. Our debt maturities are long dated, and we have no significant debt repayments until the end of 2026. Capital expenditure for the year was 3.1% of revenue, lower than our revised guide on capital spend, and we continue to find opportunities to drive efficiencies in our capital investment program. We only received $6 million of the $29 million federal tax refund related to 2018 in the fourth quarter of 2023. We have now received the remainder in the first quarter of 2024. Our modified guide for the full year contemplated full receipt of that tax refund.
And a $550 million revolving credit facility is almost completely unused.
Our net leverage ratio was two one turns which is within our range of two to two and a half tons.
Debt maturities are long dated and we have no significant debt repayments until the end of 2026.
Capital expenditure for the year was three 1% of revenue.
Lower than our revised guide on capital spend and we continue to find opportunities to drive efficiencies in our capital investment programs.
We only received $6 million of the $29 million federal tax refund related to 2018 in the fourth quarter of 2023.
We have not received the remainder in the first quarter of 2024.
A modified guide for the full year contemplated full receipt of that tax refund.
Steve Wood: Our $93 million of adjusted free cash flow in Q4 was broadly in line with that modified guide for the full year due to some offsets from some other favorable timing. We repurchased approximately 6.6 million shares during the quarter at an average price of about $3, and as of the end of the year, we have purchased approximately 8.8 million shares. There is approximately $48 million remaining under our existing $75 million share repurchase authority. Before we move to slide 10 and talk specifically about 2024 guidance, let me spend a few minutes outlining our approach to how we talk about the year and interlocking it for you with our previously discussed outlines that we gave around the divestiture work and what that means for deployable capital and an exit rate for the business in 2025.
<unk> $93 million of adjusted free cash flow in Q4 was broadly in line with that modified guide for the full year due.
Due to some offsets from some other favorable timing items.
We repurchased approximately $6 6 million shares during the quarter at an average price of about $3 and as of the end of the year, we have purchased approximately $8 8 million shares.
There was approximately $48 million remaining under our existing $75 million share repurchase authority.
Before we move to slide 10, and talk specifically about 2024 guidance, let me spend a few minutes outlining our approach to how we talk about the year.
<unk> for you into a previously discussed outlines that we gave around the divestiture work.
What that means for deployable capital and an exit rate for the business in 2025.
Steve Wood: As we move into 2024 and continue to execute on the financial framework that I laid out last March in our investor briefing, the key message I want to convey is that we believe we are on track to deliver the $1 billion of deployable capital by the end of 2025. I'll provide a slightly updated view of the walk to that million dollars of deployable capital later in the presentation. In 2024, we will have the impact of the two currently signed divestitures and potentially others. The sale of our benefit wallet business that we announced in the third quarter will generate approximately $425 million of pre-tax proceeds, and the sales of our curbside and public safety businesses announced in the fourth quarter will generate approximately $230 million of pre-tax proceeds. Note that related to the sale of the curbside and public safety businesses, 50 million of the proceeds will be receipted during the first half of 2025. While timing is not certain, we do expect both to close during the first half of 2024.
As we move into 2024 and continue to execute on the financial framework that I laid out last March at our Investor briefing. The key message I want to convey is that we believe we are on track to deliver the $1 billion of deployable capital by the end of 2025.
Provide a slightly updated view of the walk to that $1 billion of deployable capital later in the presentation.
In 2024, we will have impacts of the two currently signed divestitures and potentially others.
The sale of our benefit wallet business that we announced in the third quarter will generate approximately $425 billion of pre tax proceeds.
And the sales of our curbside and public safety businesses announced in the fourth quarter will generate approximately $230 million of pre tax proceeds as well as removing $30 million to $35 million of liabilities for the leased portfolio of assets associated with that business.
Note that related to the sale of the cup side and public safety businesses $50 million of the proceeds will be received during the first half of 2025.
While timing is not certain we do expect both to close during the first half of 2024.
Steve Wood: As mentioned earlier, we continue to work on other opportunities, which could also impact the latter part of 2024. Our approach to achieving our expected results is therefore going to be as follows. I'll start by laying out a 2024 outlook for Conduent without removing the impact of these divestitures, thereby giving a like-for-like comparison to the year we've just closed. I'll explain some of the larger puts and takes within the three segments and our expectations for those businesses in 2024. I'll then provide a walk through of our exit rate in 2025 and show you the performance effects of the divestitures we've signed, as well as those we are currently expecting to sign and close in 2024. You'll see from that walk that we're broadly within the same range as we outlined last March at our investor briefing, and the objective remains as stated, to narrow Conduent into a more focused portfolio of assets, still generating First, let's get into the content on slide 10.
As mentioned earlier, we continue to work on other opportunities, which could also impact the latter part of 2024.
Our approach to guiding our expected results is therefore going to be as follows.
Ill start by laying out a 2020 for outlook for Concho and without removing the impact of these divestitures, thereby keeping a like for like compared to the year. We've just closed on.
I'll explain some of our larger puts and takes within the three segments and our expectations for those businesses in 2024.
I will then provide a walk to our exit rate in 2025 and show you pro forma effects of the divestitures, we signed as well as those we are currently expecting to sign and close in 2024.
You'll see from that that we're broadly within the same range as we outlined last March at our Investor briefing.
And the objective remains a stated to.
To narrow conduits into a more focused portfolio of assets still generating revenue in excess of $3 billion.
And freeing up approximately $1 billion of capital to deploy against our allocation priorities.
First let's get into the content on slide 10.
Steve Wood: Overall, we expect adjusted revenues in 2024 to be in the range of $3.6 to $3.7 billion. At the midpoint of this range, this would represent a year-over-year decline of around 2%. We expect the transportation segment to grow approximately 5% in 2023, driven by the State of Victoria contract offset partially by a long-anticipated scope and pricing change from one of our large U.S. transit clients. We expect the commercial segment to be down between 2% and 3% due to a couple of client decisions in the CX space related to their geographic mix of business, as well as some uncertainty in volumes in certain industries, including travel, logistics, and telecom Here, we're anticipating a level of continuation of the macro pressures we saw last year, similar to some of our peers.
Overall, we expect adjusted revenues in 2024 to be in the range of three six to $3 7 billion.
At the midpoint of this range this would represent a year over year decline of around 2%.
We expect the transportation segment to grow approximately 5% in 2023.
Driven by the state of Victoria contract offset partially by a long anticipated scope on pricing change from one of our large U S transit clients.
We expect the commercial segment to be down between two and 3% due to a couple of client decisions and the CX space related to that geographic mix of business as.
As well as some uncertainty in volumes in certain industries, including travel logistics and telecom.
Here, we are anticipating a level of continuation of the macro pressures, we saw last year similar to some of our peers.
Steve Wood: Our commercial segment backlog heading into 2024 is not quite as strong because of the lighter sales year in the first half of 2023, but the pipeline is improving, and revenue typically ramps quicker here than in the other two sectors. Finally, we have not assumed any Fed interest rate changes within this guide, in so far as they impact the benefit wallet business. Lastly, we expect the government segment to be down between 3% and 4%. There are a couple of drivers.
Our commercial segment backlog heading into 2024 is not quite as strong because of the license sales year in the first half of 2023, but the pipeline is improving and revenue typically ramp quicker here than in the other two segments.
Finally, we have not assumed any fed interest rate changes within this guide and so far as the impact of the benefit wallet business.
Lastly, we expect the government segment to be down between three and 4% there were a couple of drivers here.
Steve Wood: We are anticipating the loss, or minimally, a significant delay or reduction in scope unrelated to performance, in a government healthcare contract. This represents 115 basis points of decline. Additionally, we're anticipating some incremental volume headwinds in our government services business, as the funding mechanism for summer EDT programs changes in 2024, with funding now split between state and federal sources. This is causing certain states to re-evaluate these programs against other priorities
We are anticipating the lasso minimally a significant delay or reduction in scope unrelated to performance and our government healthcare contracts.
This represents a 115 basis points of decline.
Additionally, we're anticipating some incremental volume headwinds in our government services business.
As the funding mechanism for summit EBT program has changed in 2020 full.
With funding now split between state and federal sources.
This is causing certain states to reevaluate these programs against other priorities.
Steve Wood: In terms of the pacing of revenue in 2024, we see it being very similar to 2023 in terms of weighting between the front half and the back half of the year. As a reminder, Q1 is usually slightly higher than Q2 because of the impact of the open enrollment period within our healthcare client base. In 2024, we expect adjusted EBITDA margin to be in the range of 8 to 9 percent. The larger puts and takes in this outlook year over year are the impact on EBITDA of the revenue drivers mentioned previously, as well as the impact of a prior year non-recurring benefit of a $17 million reversal of reserves relating to a favorable legal settlement related to transitioning away from a legacy IT event.
In terms of the pacing of revenue in 2024, we see it being very similar to 2023 in terms of waiting between the front half and back half of the year.
As a reminder, Q1 is usually slightly higher than Q2 because of the impact of the open enrollment period with a large health care client base.
In 2024, we expect adjusted EBITDA margin to be in the range of 8% to 9%.
The larger puts and takes in this outlook year over year of the impact on EBIT. The revenue drivers mentioned previously as.
As well as the impact of a prior year nonrecurring benefit of a $17 million reversal of reserves relating to a favorable legal settlement as.
As well as another $6 million of nonrecurring expense related to transitioning away from a legacy vendor.
Steve Wood: We expect to convert adjusted EBITDA to adjusted free cash flow in the range of 5% to 10%, which is inclusive of the remainder of the 2018 tax refund and also a portion of incremental collections related to implementation activity within the transportation sector, but offset by other timing items that we pulled into the fourth quarter of 2023. We expect CAPEX to be approximately $110 million and restructuring charges to be approximately $30 million, the latter being a substantial reduction as compared to 2023. In terms of our expectations for Q1, which will only have a small fragment of divestiture impact on it, we expect revenue to be down between 2 and 3 percent. Based on some discrete items we are anticipating in the first quarter, we expect the adjusted EBITDA margin to be below our full-year guided rate.
We.
<unk> to convert adjusted EBITDA to adjusted free cash flow in the range of 5% to 10%.
Which is inclusive of the remainder of the 2018 tax refund and also a portion of incremental collections related to implementation activity within the transportation segment.
But offset with other timing items that we pulled into the fourth quarter of 2023.
We expect capex to be approximately 110 million on restructuring charges to be approximately $30 million, the latter being a substantial reduction as compared to 2023.
In terms of our expectations for Q1, which will only have a small fragment of divestiture impact in it we expect revenue to be down between 2% and 3%.
Based on some discrete items, we are anticipating in the first quarter, we expect the adjusted EBITDA margin to be below our full year guided range.
Steve Wood: That concludes our outlook for 2024. Let's now talk about how that fits into a proforma walk to our 2025 exit rate. Turning to slide 12.
That concludes our outlook for 2024, let's now talk about how that fits into our pro forma walk to our 2025 exit rate.
Turning to slide 12.
Steve Wood: The key message I want to leave you with is that we are still on track and expect to generate a billion dollars of deployable capital through the end of 2025, which is roughly 130% of our current market capitalization. With two divestitures announced and planned to close in the first half of 2024, generating approximately $495 million of after-tax proceeds, we have increased the range of total net proceeds from our divestiture program from $500 million to $700 million to a range of $600 million to $800 million. This increase in net proceeds comes with a slight change in revenue mix for the remaining business. Segment 2025 exit growth rates remain intact as previously stated, and this will still be an organization generating in excess of $3 billion in revenue.
The key message I want to leave you with is that we are still on track and expect to generate $1 billion of deployable capital through the end of 2025. This is roughly a 130% of our current market capitalization.
With two divestitures announced and planned to close in the first half of 2024 generating approximately $495 million of after tax proceeds.
We have increased the range of total net proceeds from our divestiture program from $5 million to $700 million to a range of 600 to 800 million.
We have a handful of other transactions being marketed that we anticipate will close in the second half of 2024 and position us within this new range.
This increase in net proceeds comes with a slight change in revenue mix for the remaining businesses site.
Segment 2025 exit growth rates remain intact as previously stated.
This will still be an organization generating in excess of $3 billion of revenue.
Steve Wood: To date, we have only deployed $27 million of capital through our share repurchase program launched in Q2 2023, and this represents less than 3% of the total capital we expect to generate and deploy. Finally, in my section, I will walk the 2024 outlook we saw on slide 10 to an exit rate view of the business in 2025 and show you the hydraulics of how these divestitures roll off and the resultant impacts on revenue, margin, capital expenditure, and other metrics. Let's turn now to slide 13.
To date, we have only deployed $27 million of capital through our share repurchase program launched in Q2 2023.
And this represents less than 3% of the total capital, we expect to generate and deploy.
Finally in my section, let's walk through 2024 outlook, we saw on slide 10 to an exit rate view of the business in 2025 and.
And show you the hydraulics of how these divestitures roll off and the resultant impacts on revenue margin capital expenditure and other metrics.
Turn now to slide 13.
Steve Wood: Before we get into the details, I'll just point you out on this slide. The first column is the 2024 outlook that we discussed on slide 10. The next column depicts the impacts of the divestiture program, both announced and other anticipated transactions that we would expect to sign and close during 2024. Following that are assumptions and actions that we are planning for 2025, and the last column is the 2025 financial exit rate of the business to compare against what we previously outlined last March in our investor brief. Starting with the divestitures column, achieving the stated range of net proceeds will remove approximately $500 million of revenue from 2024, and pro forma, that would be a similar number for 2023. This includes approximately $300 million of revenue from the two transactions signed and announced, which comes off at an adjusted EBITDA margin of around 37%, again similar for both years.
Before we get into the details I'll just Orient you on this slide.
The first column is the 2024 outlook that we discussed on slide 10.
The next column depicts the impacts of the divestiture program, both announced and other anticipated transactions that we would expect to sign and close during 2024.
Following bathroom assumptions and actions that we are planning for 2025 on the last column is the 2025 financial exit rate of the business to compare against what we previously outlined last March in our Investor briefing.
Starting with the divestitures column, achieving the stated range of net proceeds will remove approximately $500 million of revenue from 2024 and pro forma that would be a similar number for 2023.
This includes approximately $300 million of revenue from the two transactions signed and announced which comes off at an adjusted EBITDA margin of around 37% against similar for both years.
Steve Wood: The adjusted EBITDA margin of all of the planned divestitures, both fined and contemplated here, is approximately 27%. This results in the divestiture program transacting at an aggregate multiple of approximately seven times adjusted EBITDA. This adjusted EBITDA margin includes the currently outsized impact from the benefit wallet transaction against a more normalized long-run interest rate environment of, say, 2.5 percent. The aggregate divestitures are transacting at a multiple of closer to 10 times adjusted EBITDA. Looking at some of the other numbers on this page, our assumptions include approximately $50 million of annualized stranded cost that will be addressed after we close the transactions and that is included in the EBITDA margins of the divested businesses noted earlier. Timing of realization will depend on the nature and length of the transition service agreements we enter into with the respective buyers to support the successful transition of the asset.
The adjusted EBITDA margin of all of the planned divestitures, both signed and contemplated here is approximately 27%.
This results in the divestiture program transacting at an aggregate multiple of approximately seven times adjusted EBITDA.
This adjusted EBITDA margin includes the currently outsized impact from the benefit while that transaction.
Against a more normalized long run interest rate environment of say, 2.5%.
The aggregate divestitures are transacting at a multiple of closer to 10 times adjusted EBITDA.
Looking at some of the other numbers on this page our assumptions include approximately $50 million of annualized stranded cost that will be addressed after we close the transactions and that is included in the EBITDA margins of the divested businesses noted earlier.
Timing of realization will depend on the nature of the length of the transition service agreements, we enter into with the respective buyers to support the successful transition of the assets.
Steve Wood: We expect the announced transactions to close in the first half of 2024, with the benefit wallet assets transitioning in three tranches beginning at the very end of the first quarter and concluding in the second quarter. As noted in the second column of this slide, the after-tax proceeds for these announced transactions are approximately $495 million, and we have multiple paths to get into the range of net proceeds that I outlined on slide 12. Our expectation for 2025 is that the remaining organization will begin to achieve revenue growth of between two and four percent as we progress towards the 2025 exit growth rate of 3 to 5%. Our current sales pipeline sits at close to $25 billion in total contract value, our highest ever.
We expect the announced transactions to close in the first half of 2024.
With the benefit wallet assets transitioning in three tranches beginning at the very end of the first quarter and concluding in the second quarter.
As noted in the second column of this slide the after tax proceeds for these announced transactions of approximately $495 million and we have multiple paths to get into the range of net proceeds that I outlined on slide 12.
Our expectation for 2025.
So the remaining organization will begin to achieve revenue growth of between two and 4%.
As we progress towards the 2025 exit growth rate of 3% to 5%.
Our current sales pipeline sits at close to 25 billion of total contract value our highest ever.
Steve Wood: With continued focus on client retention, further enhanced by a more focused portfolio of assets, we are confident we can achieve this growth. We expect that adjusted EBITDA margin expansion of between 200 and 300 basis points will be achieved through a series of margin expansion levers, again, for which we have multiple paths. Additionally, we are targeting a further $50 million of annualized cost savings from a combination of efficiencies across the organization as we continue to streamline and right-size our central costs, facilities, and technology footprint. Consistent with the themes we laid out in the investor briefing last March, we expect that the impacts of our portfolio rationalization, combined with the planned 2025 action, will result in a more agile, focused, and higher growth company with less capital intensity. We believe we remain on a path to achieve this, and we'll continue to provide updates along the journey as transactions get closer to closing and more transactions are signed.
With continued focus on client retention further enhanced in a more focused portfolio of assets. We are confident we can achieve this growth.
We expect that adjusted EBITDA margin expansion of between 203 hundred basis points will be achieved through a series of margin expansion levers again for which we have multiple paths.
Additionally, we are targeting a further $50 million of annualized cost savings from a combination of efficiencies across the organization as we continue to streamline and rightsize, our central costs facilities and technology footprints.
Consistent with the themes, we laid out in the Investor briefing last March we expect the impacts of our portfolio rationalization combined with the planned 2025 actions will result in a more agile focused on higher growth company with less capital intensity.
We believe we remain on a path to achieve this and we will continue to provide updates along the journey as transactions get closer to closing and more transactions sign.
Cliff Skelton: That concludes my financial review of the Q4 and Full Year 2023 results and our update on the portfolio rationalization, and I'll hand it back to you, Cliff, for closing comments. Thank you, Steve. That concludes our Q4 and full year 2023 earnings call. Thank you very much, everyone, for listening to our review of 2023 and our outlook and plan for the future. Thanks again for being here, and here's to a great 2024. Ladies and gentlemen, thank you for your participation. This concludes today's event. You may disconnect your lines or log off the webcast at this time and enjoy the rest of your day. Thank you for watching.
That concludes my financial review of the Q4 and full year 2023 results and our update to the portfolio rationalization and I'll hand, it back to you for closing comments.
Thank you Steve.
That concludes our Q4 and full year 2023 earnings call.
Thank you very much everyone for listening to our review of 2023, and our outlook and plan for the future.
We believe in the plan as I Hope you do.
Thanks, again for being here and here's to a great 2024.
Ladies and gentlemen, thank you for your participation. This concludes today's event you may disconnect your lines or log off the webcast at this time and enjoy the rest of your day.
Okay.
Yes.
Yes.
Sure.
Yes.
Okay.
[music].
Yes.
Okay.