Q1 2024 Rocket Companies Inc Earnings Call

Thank you for standing by my name is jail and I will be your conference operator today at this time I would like to welcome everyone to the rocket companies, Inc. First quarter 2024 earnings call.

Jay D. Farner: Thank you for standing by. My name is Jay L, and I will be your conference operator today. At this time, I would like to welcome everyone to the Rocket Companies Inc. first quarter 2024 earnings call. All lines have been placed on mute to prevent any background noise.

Jay D. Farner: All lines have been placed on mute to prevent any background noise.

Jay D. Farner: After the speaker's remarks, there will be a question and answer session. If you would like to ask a question during this time, simply press star, followed by the number one on your telephone keypad. If you would like to withdraw your question, press star one again. I would now like to turn the conference over to Sharon Ng, Head of Investor Relations. You may begin.

Jay D. Farner: The speaker's remarks, there will be a question and answer session. If you'd like to ask a question. During this time simply press star followed by the number one on your telephone keypad. If you would like to withdraw your question Press Star one again.

Sharon Ng: Now I'd like to turn the conference over to Sharon <unk> head of Investor Relations you may begin.

Sharon Ng: Good afternoon, everyone and thank you for joining us Iraqi companies earnings conference call covering the first quarter.

Sharon Ng: Good afternoon, everyone, and thank you for joining us for Rocket Companies' Earnings Conference Call covering the first quarter of 2024. With us this afternoon are our Rocket Company CEO, Varun Krishna, and our CFO, Brian Brown.

Sharon Ng: Sure.

Sharon Ng: With us this afternoon Iraqi companies CEO Green Krishna and our CFO, Brian Brown.

Sharon Ng: Earlier today, we issued our first quarter earnings release, which is available on our website at rocket company Dot com under Investor.

Sharon Ng: So available on our website is an investor presentation.

Sharon Ng: Earlier today, we issued our first quarter earnings release, which is available on our website at rocketcompanies.com under investor info. Also available on our website is an investor presentation. Before I turn things over to Varun, let me quickly go over our disclaimers.

Sharon Ng: Before I turn things over to Karen Let me quickly go over our disclaimers.

Sharon Ng: On today's call, we will provide you with information regarding our first quarter performance, as well as our financial outlook. This conference call includes forward-looking statements. These statements are subject to risks and uncertainties that could cause actual results to differ materially from the expectations and the assumptions we mentioned today. We encourage you to consider the risk factors contained in our SEC filings for a detailed discussion of these risks and uncertainties. We undertake no obligation to update these statements as a result of new information or further events, except as required by law.

Sharon Ng: On today's call, we'll provide you with information regarding our first quarter performance as well as our financial outlook.

Sharon Ng: This conference call includes forward looking statements.

Sharon Ng: Statements are subject to risks and uncertainties that could cause actual results to differ materially from expectations and assumptions mentioned today.

Sharon Ng: We encourage you to consider the risk factors contained in our SEC filings for detailed discussion of these risks and uncertainties.

Sharon Ng: We undertake no obligation to update these statements as a result of new information or further events, except as required by law.

Sharon Ng: This call is being broadcast online and is accessible on our Investor Relations website. A recording of the call will be posted later today. Our commentary today will also include non-GAAP financial measures. Reconciliations between GAAP and non-GAAP metrics for reported results can be found in our earnings release issued earlier today, as well as in our filings with the SEC. And with that, I'll turn things over to Varun Krishna to get us started. Okay, Varun?

Sharon Ng: This call is being broadcast online and is accessible on our Investor Relations website.

Varun Krishna: A recording of the call will be posted later today.

Varun Krishna: Our commentary today will also include non-GAAP financial measures.

Varun Krishna: Reconciliations between GAAP and non-GAAP metrics for our reported results can be found in our earnings release issued earlier today as well as in our filings with the SEC.

Varun Krishna: And with that I'll turn things over to Barry and Krishna you get us started.

Varun Krishna: Thank you, Sharon. Good afternoon, everyone, and thank you for joining the Rocket Companies earnings call for the first quarter of 2024. This is my third earnings call since joining the company in September. As I reflect on the last eight months, I am filled with gratitude to be part of a company with a clear and noble mission of helping everyone go home. Never has this mission been more important or relevant than it is right now. I am so proud of what our team has achieved together in this short time, and it's clear you're only at the beginning of our journey.

Varun Krishna: Thank you Sharon and good afternoon, everyone and thank you for joining the rocket companies earnings call for the first quarter of 2024. This.

Varun Krishna: This is my third earnings call since joining the company in September.

Varun Krishna: As I reflect on the last eight months I'm filled with gratitude to be part of a company with a clear and noble mission of helping everyone home.

Varun Krishna: Never has this mission been more important more relevant than it is right now.

Varun Krishna: I am so proud of what our team has achieved together in this short time and it's evident only at the beginning of our journey.

Varun Krishna: As an organization, we are driven to execute and win and our determination is absolute.

Varun Krishna: As an organization, we are driven to execute and win, and our determination is absolute. We're playing both the short and the long game, gaining momentum and achieving success while strategically planning and executing for the long term, and this has already led to some impressive results for Rocket. Let's start with our Q1 business results, where our rocket blasted off as we entered the new year. I'll start by sharing just a few of the highlights that I'm especially proud of from the first quarter.

Varun Krishna: We're playing both the short and the long game, gaining momentum and achieving success, while strategically planning and executing for the long term and this has already led to some impressive results for rocket.

Varun Krishna: Let's start with our Q1 business results, where our rocket blasted off as we entered the new year.

Varun Krishna: I'll start by sharing just a few of the highlights that I'm, especially proud of from the first quarter.

Varun Krishna: We reported <unk> of adjusted diluted EPS and delivered adjusted revenue of $1 billion $163 million in.

Varun Krishna: We reported four cents of adjusted diluted EPS and delivered adjusted revenue of $1,163,000,000 in the first quarter, once again, far exceeding the high end of our guidance range. In addition, we returned to a double-digit adjusted EBITDA margin. Alongside these solid results, we also continue to capture the market. In Q1, both purchase and refinance market share expanded, showing double-digit percentage growth on a year-over-year basis. Our analysis shows that we took that market share from large industry players and big banks in particular. Market share growth while maintaining healthy gains on sale margins is our North Star metric, and it's a yardstick that objectively measures our performance compared to the rest of the industry, independent of the inevitable ebbs and flows in the market.

Varun Krishna: In the first quarter once again far exceeding the high end of our guidance range in.

Varun Krishna: In addition, we returned to double digit adjusted EBITA margin.

Varun Krishna: Alongside these solid results. We also continued to capture market share in Q1, both purchase and refinance market share expanded showing double digit percentage growth on a year over year basis.

Varun Krishna: Our analysis shows that we took that market share from large industry players and big banks in particular.

Varun Krishna: Market share growth, while maintaining healthy gain on sale margins is our north star metric and it's a yardstick that objectively measures our performance compared to the rest of the industry independent of the inevitable ebbs and flows in the market.

Varun Krishna: While we cannot control market movements, we can direct our efforts to delivering world-class service to our clients and focus on growing our share. We are currently the number two player in purchase, excluding correspondent lending, and we won't stop there as we continue our upward march. With our strategy and capabilities, we believe we can and will continue to grow market share in both purchase and refinance and drive consolidation in this fragmented winner-takes-all market. I'd like to drill deeper into a few areas of our business that performed well in Q1.

Varun Krishna: While we cannot control market movements, we can direct our efforts to delivering world class service for our clients and focus on growing our share.

Varun Krishna: We are currently the number two player in purchase excluding correspondent lending and we won't stop there as we continue our upward March.

Varun Krishna: With our strategy and capabilities. We believe we can and will continue to grow market share in both purchase and refinance and drive consolidation in this fragmented winner takes all market.

Varun Krishna: I'd like to drill deeper into a few areas of our business that outperformed in Q1.

Varun Krishna: Our home equity loan product has continued to expand significantly as we've seen volume grow more than three five times from Q1 of 2023 to Q1. This year since our launch just under two years ago rocket is now among the top players across the entire home equity loan market.

Varun Krishna: Our home equity loan product has continued to expand significantly, as we've seen volume grow more than three and a half times from Q1 of 2023 to Q1 this year. Since our launch just under two years ago, Rocket is now among the top players across the entire home equity loan market. This achievement underscores the strength of our capital markets infrastructure and our team's ability to introduce and quickly scale innovative products that resonate with our clients.

Varun Krishna: This achievement underscores the strength of our capital markets infrastructure, and our team's ability to introduce and quickly scale innovative products that resonate with our clients.

Varun Krishna: Home equity loans are particularly relevant in today's market as they present a great option for clients looking to tap into their home equity, whether to fund remodeling projects, consolidate debt, or pay for a life event without affecting a favorable rate on their primary mortgage. Home equity loans close seven days faster than our traditional refinance transactions, and importantly, they provide us with a springboard to consolidate a client's first and second lien mortgages when interest rates decline in the future.

Varun Krishna: Home equity loans are particularly relevant in today's market as they present, a great option for clients looking to tap into their home equity whether to fund remodeling projects consolidated debt or pay for a life event without affecting a favorable rate on their primary mortgage home equity loans closed seven days faster than our traditional.

Varun Krishna: Our refinance transactions and importantly, they provide us with a springboard to consolidate a clients first and second lien mortgages when interest rates declined in the future.

Varun Krishna: Servicing is a key part of our business that enables us to play offense and defense at the same time.

Varun Krishna: Servicing is a key part of our business that enables us to play offense and defense at the same time. We acquired four MSR portfolios in March and April at a weighted average coupon well above that of our existing book.

Varun Krishna: We acquired four MSR portfolios in March and April at a weighted average coupon well above that of our existing book.

Varun Krishna: Rocket's recapture rate of service loans is more than two times the industry average, which is why we see our servicing portfolio as such a strategic asset. It represents a future origination opportunity for nearly 2.5 million clients without additional marketing costs while paying a recurring cash flow until the next transaction. These are just a few examples of where strategic thinking and solid execution have driven tangible business results and outcomes. Now, let's shift forward.

Varun Krishna: Rockets recapture rate of service loans is more than two times the industry average, which is why we see our servicing portfolio as such a strategic asset it represents a future origination opportunity on nearly two 5 million clients without additional marketing costs, while paying a recurring cash flow.

Varun Krishna: Until the next transaction.

Varun Krishna: These are just a few examples of where strategic thinking and solid execution have driven tangible business results and outcomes.

Varun Krishna: Now let's shift forward.

Varun Krishna: I'd like to transition and talk about some of the trends and themes that we're seeing at the industry level. Despite recent market volatility, we are steadfast in our belief that there is tremendous opportunity ahead for Rocket. In fact, when we widen the aperture, we believe Rocket is well positioned to capitalize on the current trends shaping the industry over the long run. Let me take just a minute to unpack three market-changing dynamics that create a perfect storm for Rocket to ride, execute, and win.

Varun Krishna: I'd like to transition and talk about some of the trends and themes that we're seeing at the industry level.

Varun Krishna: Despite recent market volatility we are steadfast in our belief that there is tremendous opportunity ahead for rocket.

Varun Krishna: In fact, when we widen the aperture we believe rocket is well positioned to capitalize on the current trends shaping the industry over the long run.

Varun Krishna: Let me take just a minute to unpack three market changing dynamics that create a perfect storm for rockets of ride execute and win.

Varun Krishna: First, let's dive into industry capacity. Undoubtedly, the most challenging market conditions in four decades have catalyzed industry consolidation and capacity rationalization over the past couple of years. Mortgage employment has declined by 36% from its peak in April 2021, resulting in nearly 150,000 loan officers and mortgage brokers leaving the industry. The months to come are expected to put further pressure on smaller players already struggling with capacity and liquidity. Secondly, if we look at banks, we can clearly see there has been a secular trend of banks losing mortgage origination market share since the global financial crisis. In fact, their share has declined by nearly half from roughly 75% in 2008 to approximately 40% according to the most recently available data.

Varun Krishna: First let's dive into industry capacity.

Varun Krishna: Undoubtedly the most challenging market conditions in for decades have capitalized industry consolidation and capacity rationalization over the past couple of years.

Varun Krishna: Mortgage employment has declined by 36% from its peak in April 2021, resulting in nearly 150000 loan officers and mortgage brokers exiting the industry.

Varun Krishna: The month to come are expected to put further pressure on smaller players already struggling with capacity and liquidity.

Varun Krishna: Secondly, if we look at banks, we can clearly see there has been a secular trend of banks seeding mortgage origination market share since the global financial crisis.

Varun Krishna: In fact their share has declined by nearly half from roughly 75% in 2008 to approximately 40%. According to the most recently available data.

Varun Krishna: Even so, banks hold top positions and comprise six of the top 20 spots in the industry ranking. In recent years, banks have faced profitability challenges with their mortgage operations, made more apparent against the backdrop of difficult market conditions. Looking ahead, Basel III capital requirements, which place a higher risk weighting on mortgage capital, are likely to further deter banks from expanding their home lending operations.

Varun Krishna: Even still banks hold top positions and comprise six of the top two spots in the industry rankings.

Varun Krishna: In recent years, thanks to face profitability challenges with their mortgage operations made more apparent against the backdrop of difficult market conditions.

Varun Krishna: Looking ahead, Basel, III capital requirements, which place a higher risk weighting on mortgage capital are likely to further detour banks from expanding their home lending operations.

Varun Krishna: In fact, we believe many banks are re-evaluating their mortgage lending operations altogether. Lastly, the landmark National Association of Realtors Settlement has the potential to upend the home buying and selling Realtor commission model that has remained unchanged for nearly 100 years. The traditional home buying and selling experience is fragmented, inefficient, costly, and ripe for disruption. This settlement has the opportunity to change the home value equation and pave the way for a better experience for both buyers and sellers of homes. Rocket Strategy capitalizes on these three seismic shifts. We have a fortress balance sheet that gives us the flexibility to not only survive but to thrive through the inevitable ups and downs of the market.

Varun Krishna: In fact, we believe many banks are reevaluating their mortgage lending operations altogether.

Varun Krishna: Lastly, the landmark National Association of Realtors settlement has the potential to up and the home buying and selling Realtor Commission model that has remained unchanged for nearly 100 years.

Varun Krishna: The traditional home buying and selling experience is fragmented inefficient costly and ripe for disruption.

Varun Krishna: This settlement has the opportunity to change the home value equation and to pave the way for a better experience for both buyers and sellers of homes.

Varun Krishna: Rocket strategy capitalizes on these three seismic shifts we have a fortress balance sheet that gives us the flexibility to not only survive, but to thrive through the inevitable ups and downs of the market.

Varun Krishna: While others are vying for survival, we are strategically investing in top-tier talent, cutting-edge technology, and the enhancement of our brand to build a durable and growing business for the long term. Our comprehensive suite of integrated end-to-end services squarely addresses every aspect of the home buying opportunity from every side of the equation. We are poised to lead and revolutionize how homes are bought, sold, and financed. As I shared earlier, at Rocket, our mission is to help everyone find a home. This is our grand challenge.

Varun Krishna: While others are buying for survival, we are strategically investing in top tier talent cutting edge technology and the enhancement of our brand to build a durable and growing business for the long term.

Varun Krishna: Our comprehensive suite of integrated end to end services squarely addresses every aspect of the home buying opportunity from every side of the equation we.

Varun Krishna: We are poised to lead and revolutionize how homes are bought sold and financed.

Varun Krishna: As I shared earlier at rocket our mission is to help everyone home.

Varun Krishna: This is our Grand challenge, we stand for every aspect of the homeownership journey from buying selling and listing homes the purchase refinance and servicing.

Varun Krishna: We stand for every aspect of the home ownership journey, from buying, selling, and listing homes to purchase, refinance, and service. That is what helping everyone get a home means. We aim to transform the homeownership experience end to end, and our market opportunity is the entirety of the homeownership category. The foundation that underpins this mission is a strategy that we call AI-fueled homeownership. That means we are committed to delivering industry-leading experiences powered by AI, benefiting our clients, mortgage brokers, real estate agents, financial institution partners, and our team members alike.

Varun Krishna: That is what help everyone home needs.

Varun Krishna: We aim to transform the homeownership experience end to end and our market opportunity is the entirety of the homeownership category.

Varun Krishna: The foundation that underpins. This mission is a strategy that we call AI fueled homeownership.

Varun Krishna: That means we are committed to delivering industry, leading experiences powered by AI benefiting our clients mortgage brokers real estate agents financial institution partners and our team members alike.

Varun Krishna: In a short amount of time rocket is already positioned itself as the industry leader in AI continually pioneering client experiences that are unmatched by others.

Varun Krishna: In a short amount of time, Rocket has already positioned itself as the industry leader in AI, continually pioneering client experiences that are unmatched by others. Let me just share a handful of recent examples of how our innovation is accelerating. A Rocket Homes team recently launched Explore Spaces Visual Search, the first of its kind in the industry. This innovation enables users to discover their next dream home by displaying photos based on features that are important to them, such as kitchens with marble countertops or backyards with lush lawns.

Varun Krishna: Let me just share a handful of recent examples of how our innovation is accelerating.

Varun Krishna: Our rocket homes team recently launched explore spaces visual search.

Varun Krishna: First of its kind in the industry. This innovation enables users to discover the next dream home by displaying photos based on features that are important to them such as kitchens with marble countertops or backyard with lush lawn.

Varun Krishna: This is made possible by leveraging computer vision AI for image recognition and processing. This technology enables listing images to be quickly identified, and text descriptions to be automatically generated, removing the need for manually tagging or writing content from scratch. Since launch, we've seen some very compelling early stats. Users who engage with the Explore Spaces experience spend almost twice as long on the site per visit, and they return six times more often.

Varun Krishna: This is made possible by leveraging computer vision AI for image recognition and processing. This technology enables listing images to be quickly identified and text descriptions to be automatically generated removing the need for manual tagging or writing content from scratch.

Varun Krishna: Since launch we've seen some very compelling early start users, who engage with the explorer spaces experience than almost twice as long on the site per visit and they returned six times more often.

Varun Krishna: As part of the explore space has experienced rocket homes also launched auditory search, which makes home search inclusive and accessible for the nearly 10% of the U S population that experiences visual impairment.

Varun Krishna: As part of the Explore Spaces experience, Rocket Homes also launched Auditory Search, which makes home search inclusive and accessible for the nearly 10% of the U.S. population that experiences visual impairment. AI automatically generates detailed captions for each photo that can actually be read aloud through AI-powered voice transcripts. Continuing our incredible pace of innovation, just last week, we launched a new pilot that uses voice-based generative AI to allow clients to update their verified approval letter simply by using their voice.

Varun Krishna: AI automatically generates detailed captions for each photo that can actually be read aloud AI powered voice transcription.

Varun Krishna: Continuing our incredible pace of innovation just last week, we launched a new pilot that uses voice based generative AI will allow clients to update their verified approval letter simply by using their voice.

Varun Krishna: Typically, when a client needs to modify their approval letter to make an offer on a house, a need that has only increased in today's dynamic and competitive home buying environment, they have to call their mortgage banker, who then makes the modifications.

Varun Krishna: When a client needs to modify their approval letter to make an offer on a house a need that has only increased in today's dynamic and competitive home buying environment. They have to call. Their mortgage banker. We then make some modifications.

Varun Krishna: Our bankers and underwriters handle those adjustment requests nearly 300,000 times a year. This is an incredibly manual process that can take hours or days and not only takes our bankers away from prospecting for new business, but it is prone to errors and delays. In an industry first, our clients can use natural language to easily make modifications over the phone in just minutes, and their realtors are kept up to date through automated notification 24 hours a day, seven days a week.

Varun Krishna: Our bankers and underwriters handle those adjustment request nearly 300000 times a year. This.

Varun Krishna: This is an incredibly manual process, which can take hours or days and not only takes our bankers away from perspective for new business, but it is prone to errors and delays.

Varun Krishna: In an industry first our clients can use natural language to easily make modifications over the phone in just minutes.

Varun Krishna: And the Realtors are kept up to date through automated notification 24 hours a day seven days a week.

Varun Krishna: This new feature is great for clients because the speed gives them an extra edge to make winning offers in their dream home; every second counts in a competitive market. Great for realtors to be kept in the loop, and great for our bankers, who can use time previously spent on this administrative task to work with more clients.

Varun Krishna: This new feature is great for clients because it speed gives them an extra edge to make winning offers and their dream home.

Varun Krishna: Every second counts in a competitive market.

Varun Krishna: Great for Realtors to be kept in the loop and great for our bankers, who can use time previously spent on administrative tasks to work with more clients.

Varun Krishna: This is just one of many industry firsts client facing features in our pipeline that leverage AI to deliver great experiences no matter the modality, whether through chart phone our website or our mobile app.

Varun Krishna: This is just one of many industry-first, client-facing features in our pipeline that leverage AI to deliver great experiences, no matter the modality, whether through chat, phone, our website, or our mobile app. There are many use cases for AI, but the most significant and immediately impactful application at our company is supercharging our team members. AI eliminates the drudgery of burdensome, time-consuming manual tasks so that our team members can spend more time making human connections and producing higher-value work. Ultimately, with AI, we are driving operational efficiency, speed, accuracy, and personalization at massive scale.

Varun Krishna: There are many use cases for AI, but the most significant and immediately impactful application at our company is supercharging our team members.

Varun Krishna: Eliminates the drudgery of burdensome time consuming manual tasks. So that our team members can spend more time on making human connection and producing higher value work.

Varun Krishna: Ultimately with AI, we are driving operational efficiency.

Varun Krishna: <unk> accuracy and personalization at massive scale.

Varun Krishna: RocketLogic, our proprietary, patented AI technology platform, and where the majority of our engineering resources are directed, powers both our client-facing interactions and back-end processes. RocketLogic continues to add new capabilities and expand full automation of mundane tasks, increasing team member capacity to serve many more clients and drive growth. RocketLogic utilizes collaborative intelligence to help our team members complete work more seamlessly. Here are just a few recent additions to our RocketLogix platform.

Varun Krishna: Rocket logic, our proprietary patented AI technology platform and where the majority of our engineering resources are directed powers, both our client facing interactions and backend processing.

Varun Krishna: Rocket logic continues to add new capabilities and expand full automation of mundane tasks freeing up team member capacity to serve many more clients and drive growth.

Varun Krishna: Rocket logic utilizes collaborative intelligence to help our team members complete work more seamlessly.

Varun Krishna: Just a few recent additions to our rocket logic platform.

Varun Krishna: Rocket logic, assistant, which seamlessly and accurately follows the conversation with the client and real time populate hundreds of crucial application fields hands free.

Varun Krishna: RocketLogic Assistant, which seamlessly and accurately follows the conversation with a client in real time, populates hundreds of crucial application fields hands-free. We believe we have the best mortgage bankers in the business, and now we're providing them with the tools to be even more productive. As a result, they're able to devote their time and full attention to where it matters most, their clients. RocketLogic Docs, our intelligent document processing platform, automates document upload, classification, loan association, and field extraction, enabling fast and accurate processing at scale like never before.

Varun Krishna: We believe we have the best mortgage bankers and the business and now we're providing them with the tools to be even more productive as a result, we were able to devote their times and full attention to where it matters most our clients.

Varun Krishna: Rocket logic docs are intelligent document processing platform automating document upload classification loan association and field extraction, enabling fast and accurate processing at scale like never before.

Varun Krishna: Rocket Logic Docs automatically identifies nearly 70% of the more than 1.5 million documents we receive monthly, resulting in a savings of more than 5,000 hours of manual work for our underwriters in February 2024 alone. Of the 4.3 million data points extracted from documents, including W-2s and bank statements in February, nearly 90% were automatically processed, saving an additional 4,000 hours of manual work for our team members. And we're continuously building upon and adding new capabilities to RocketLogic.

Varun Krishna: Rocket logic docks automatically identifies nearly 70% of the more than $1 5 million documents, we received monthly resulting in a savings of more than 5000 hours of manual work for our underwriters in February 2024 alone.

Varun Krishna: Of the $4 3 million data points extracted from document, including W. Twos and bank statements in February nearly 90% were automatically process.

Varun Krishna: Having an additional 4000 hours of manual work for our team members.

Varun Krishna: And we're continuously building upon and adding new capabilities to rocket logic.

Varun Krishna: Just last month, we announced RocketLogix Synopsys, a new feature used by our client-facing team members across mortgage banking, EPO, mortgage operations, and servicing. Each year, our teams participate in 65 million calls with our clients, and Synopsys works behind the scenes, transcribing and tagging client interactions, logging client preferences for communication method, time to be contacted, all purpose, sentiments, and more. The key to AI is continuous training of models with recursive feedback loops in data.

Varun Krishna: Just last month, we announced rocket logic Synopsys.

Varun Krishna: New future used by our client facing team members across mortgage banking Epo mortgage operation and servicing.

Varun Krishna: Each year, our teams participate in 65 million calls with our clients and Synopsys works behind the scene transcribing and tagging client interactions logging client preferences for communication method time to be contacted all purpose sentiment and more.

Varun Krishna: The key to AI is continuous training of models with recursive feedback loops and data. We are organizing this invaluable data to construct unified client profiles in a centralized repository.

Varun Krishna: We are organizing this invaluable data to construct unified client profiles in a centralized repository. From this repository, we train models to gain deeper insights and analytics to personalize all future interactions with our clients. The ultimate objective is to deliver industry-best client experiences that translate into better conversion rates and higher client lifetime value, and to just get continuously better and better at it. RocketLogix Automation has already reduced the number of times a team member interacts with a loan by nearly 25% year-over-year. This, in turn, has shaved several days off the time it takes Rocket's clients to close on a home purchase, reducing turn times by 25% from August 2022 to February 2024.

Varun Krishna: From this repository, we train models to gain deeper insights and analytics to personalize all future interactions with our clients.

Varun Krishna: The ultimate objective is to deliver industry best client experiences that translate into better conversion rates and higher client lifetime value and to just get continuously better and better at it.

Varun Krishna: Rocket logics automation has already reduced the number of times a team member interacts with the loan by nearly 25% year over year.

Varun Krishna: This in turn has shaved several days off the time it takes rockets clients to close on a home purchase reducing turn times by 25% from August 2022 to February of 2024.

Varun Krishna: These efficiencies are key in helping Rockets close loans nearly two and a half times faster than the industry average, and Great Companies Succeed with Exceptional Execution. At Rocket, we are driving better and faster execution across the board, and it's only going to continue and get even better from here. We're excited to share more examples of how AI is being deployed and the value it brings to our core business. We recently solidified our roadmap and established objectives and key results to support our AI-driven homeownership strategy and prioritize key strategic objectives.

Varun Krishna: These efficiencies are key in helping rocket closed loans nearly two five times faster than the industry average.

Varun Krishna: Great companies succeed with exceptional execution at rocket, we're driving better and faster execution across the board and it's only going to continue and get even better from here.

Varun Krishna: We're excited to share more examples of how AI is being deployed and the value it brings to our core businesses.

Varun Krishna: Recently solidified our roadmap and established objectives and key results to support our AI, driven homeownership strategy and prioritize key strategic objectives. Consequently, we're operating with a heightened sense of focus and accountability.

Varun Krishna: Consequently, we're operating with a heightened sense of focus and accountability. Through this process, we've also streamlined how we interact internally and significantly reduced the number of meetings we conduct while sharpening the focus of those that we do have.

Varun Krishna: Through this process. We have also streamlined how we interact internally and significantly reduced the number of meetings, we conduct while sharpening the focus of those that we do have.

Varun Krishna: As a result, I'm excited that our engineers are spending less time in meetings and roughly 30% more time coding and creating great experiences for our clients. In fact, just last month, I attended our Hack Week event, and I was just blown away. It was an amazing experience that highlighted our incredibly talented technology team members working rapidly to build the next game-changing innovation. From this Hack Week, dozens of the best ideas have gone from ideation to production in a matter of weeks.

Varun Krishna: As a result, I'm excited that our engineers are spending less time in meetings and roughly 30% more time coding and creating great experiences for our clients.

Varun Krishna: Scott just last month I attended our hockey week event, and I was just blown away.

Varun Krishna: It was an amazing experience that highlighted our incredibly talented technology team members working rapidly to build that next game changing innovation.

Varun Krishna: From this how can we doesn't have the best ideas have gone from ideation to production in a matter of weeks.

Speaker Change: In closing.

Varun Krishna: In closing, we are laser-focused on our mission to help everyone's home, and we are executing with velocity. We believe we're in the perfect position to take advantage of the opportunities presented by multiple once-in-a-generation tailwinds, and we are poised to transform the home buying category, building upon our established refinance and servicing business and also continuing to grow and take share in purchase. All of this is underpinned by AI, which enables us to accelerate our pace of execution and grow our market share, revenue, and profitability at scale. And with that, I will turn it over to Brian.

Varun Krishna: We are laser focused on our mission to help everyone calm and we are executing with velocity.

Brian: We believe we are in the perfect position to take advantage of the opportunities presented by multiple one center generation tailwind we are poised to transform the homebuyer category building upon our established the refinance and servicing business and also continuing to grow and take share in purchase.

Brian: All of this is underpinned by AI, which enables us to accelerate our pace of execution and grow our market share revenue and profitability at scale.

Varun Krishna: And with that I will turn it over to Brian.

Brian: Thank you <unk> and good afternoon, everyone on today's call I'll cover our strong financial results for the first quarter of 2024, including achieving another quarter of profitable market share growth.

Brian Nicholas Brown: Thank you, Varun. And good afternoon, everyone.

Brian Nicholas Brown: On today's call, I'll cover our strong financial results for the first quarter of 2024, including achieving another quarter of profitable market share growth. I'll also share some insights on the tangible value we're seeing from leveraging AI to drive efficiency, velocity, and accuracy across our business. And I'll close with our perspectives on the current market environment in Outlook for the second. But before I get started, on a personal note, I'm approaching my 10-year anniversary with Rocket, and I have never been more excited about the course we are charting ahead.

Brian Nicholas Brown: I will share some insights on the tangible value we are seeing from leveraging AI to drive efficiency velocity and accuracy across our business and I'll close with our perspectives on the current market environment and outlook for the second quarter.

Brian Nicholas Brown: But before I get started on a personal note I'm approaching my 10 year anniversary with rocket and I have never been more excited about the course, we are charging ahead.

Brian Nicholas Brown: As Varun mentioned, we have the strategy and resources necessary to capitalize on a once-in-a-generation tailwind in this huge fragmented home-buying space. You're executing with speed, and you're incredibly well positioned to be the leader among homeowners. Over the past few months, we have realigned the entire company around our strategy of AI-fueled home ownership. The energy and engagement from our team members have been elective, and I'm confident we are going to accomplish great things together as we execute on our mission to help everyone home.

Brian Nicholas Brown: As <unk> mentioned, we have the strategy and resources necessary to capitalize on a once in a generation tailwind and this huge fragmented home buying space.

Brian Nicholas Brown: We are executing with speed and we are incredibly well positioned to be the leader in homeownership over the past few months, we have realigned the entire company around our strategy of AI fueled home ownership, the energy and engagement from our team members have been electric and I'm confident we're going to accomplish great things together.

Brian Nicholas Brown: Gather as we execute on our mission to help everyone hub.

Brian Nicholas Brown: Turning to the first quarter, we once again achieve strong results. We gain market share, accelerated revenue growth, and achieved our highest profitability in two years. We deliver these results against a backdrop of higher for longer interest rates in a mortgage market that remains well below historical levels. Our exceptional performance is a testament to the hard work and focused execution of our team.

Brian Nicholas Brown: Turning to the first quarter, we once again achieved strong results, we gained market share accelerated revenue growth and achieved our highest profitability in two years. We delivered these results against the backdrop of higher for longer interest rates and a mortgage market that remains well below historical levels are.

Brian Nicholas Brown: <unk> performance is a testament to the hard work and focused execution of our team members.

Brian Nicholas Brown: Diving further into Q1 results, we generated $22.4 billion in net rate lock volume and $20.2 billion in closed loan volume. Once again, we have made significant strides in both refinance and purchase market share, delivering meaningful growth on both fronts during the period. Differentiated solutions like their home equity loan products are attracting new refinance clients who want to access the equity in their home while preserving an already low rate on their existing mortgage.

Brian Nicholas Brown: Diving further into Q1 results, we generated $22 4 billion and net rate lock volume in $22 billion in closed loan volume. Once again, we have made significant strides in both refinance and purchase market share delivering meaningful growth on both fronts during the.

Brian Nicholas Brown: Period or.

Brian Nicholas Brown: Our differentiated solutions like our home equity loan product are attracting new refinance clients, who want to access the equity in their home, while preserving an already low rate on their existing mortgage and then from a purchase perspective rockets integrated end to end ecosystem across real estate and mortgage makes for unbeatable Oct.

Brian Nicholas Brown: And then from a purchase perspective, Rocket's integrated end-to-end ecosystem across real estate and mortgage makes for unbeatable offerings like our Buy Plus program, which is directly geared towards addressing the historic affordability challenges that today's buyers face. Like home equity loans, the majority of Buy Plus clients are new to Rocket and helped drive our purchase market share gains over the past year while continuing to organically grow our servicing portfolio.

Brian Nicholas Brown: Things like our <unk> program, which is directly geared towards addressing the historic affordability challenges that today's buyer space.

Brian Nicholas Brown: Like home equity loans. The majority of bypass clients are new to rocket and helped drive our purchase market share gains over the past year, while continuing to organically grow our servicing portfolio.

Brian Nicholas Brown: Looking at industry forecasts and other more real-time data sources, total industry volume was roughly flat on a year over year basis in the first quarter. By comparison, our first quarter loan volume was up 19% on a year-over-year basis. Turning to revenue, we generated adjusted revenue of $1,163,000,000 in the first quarter, well above the high end of our guidance range. This represents a 32% increase from the first quarter of 2023 and marks the third consecutive quarter of accelerating growth year over year.

Brian Nicholas Brown: Looking at industry forecasts and other more real time data sources and.

Brian Nicholas Brown: Total industry volume was roughly flat on a year over year basis in the first quarter by comparison, our first quarter loan volume was up 19% on a year over year basis.

Brian Nicholas Brown: Turning to revenue, we generated adjusted revenue of $1 billion $163 million in the first quarter well above the high end of our guidance range. This represents a 32% increase from the first quarter of 2023 and marks the third consecutive quarter of accelerating growth.

Brian Nicholas Brown: Year over year.

Brian Nicholas Brown: Lean on sale margin for the first quarter was 311 basis points, which compares favorably to the 268 basis points in Q4 and the 239 basis points in the first quarter of 2023. This upward trend in gain on sale margins over the past year has been driven in part by capacity continuing to come out of the system. I'll elaborate further on being on sale margins in a moment. In addition to posting strong top line growth, we also meaningfully increased profitability. Adjusted EBITDA was $174 million, an improvement of more than $250 million from the first quarter of last year. Adjusted diluted EPS came in at $0.04 per share in the first quarter.

Brian Nicholas Brown: Gain on sale margin for the first quarter was 311 basis points, which compares favorably to the 268 basis points in Q4, and the 239 basis points in the first quarter of 2023.

Brian Nicholas Brown: Upward trend in gain on sale margins over the past year has been driven in part by capacity continuing to come out of the system.

Brian Nicholas Brown: I'll elaborate further on gain on sale margins in a moment.

Brian Nicholas Brown: In addition to posting strong topline growth, we also meaningfully increased profitability.

Brian Nicholas Brown: Adjusted EBITDA was $174 million.

Brian Nicholas Brown: An improvement of more than $250 million from the first quarter of last year adjusted.

Brian Nicholas Brown: Diluted EPS came in at <unk> <unk> per share in the first quarter.

Brian Nicholas Brown: While we were pleased to return to double digit adjusted EBIT margin in the first quarter. This is only a glimmer of rockets true earnings potential.

Brian Nicholas Brown: But we are pleased to return to a double-digit adjusted EBITDA margin in the first quarter. However, this is only a glimmer of Rocket's true earnings potential. The past few years have been a tale of peaks and valleys in the market, and we have done the difficult but necessary work to right-size the company and respond to market reality. More importantly, though, with our robust financial profile, we have continued to invest heavily in crucial areas such as talent and technology to seize future market opportunities.

Brian Nicholas Brown: In the past few years have been a tale of peaks and valleys in the market and we have done the difficult, but necessary work to rightsize the company and respond to market realities more.

Brian Nicholas Brown: More importantly, though with a robust financial profile, we have continued to invest heavily in crucial areas such as talent and technology to seize the future market opportunities.

Brian Nicholas Brown: Now, let's take a look at our operating results. Total expenses in the first quarter were $1,085,000,000, roughly flat year over year, which is particularly notable when compared to the 32% increase in adjusted revenue over the same period.

Brian Nicholas Brown: Now, let's take a look at our operating expenses.

Brian Nicholas Brown: Total expenses in the first quarter were $1 billion $85 million roughly flat year over year, which is particularly notable when compared to the 32% increase in adjusted revenue over the same period.

Brian Nicholas Brown: Thanks to the operational efficiency measures we implemented last year, we realized full quarter cost savings in Q1, which we then chose to direct towards ROI-driven performance marketing spend to drive the additional production. We also encouraged higher variable costs related to higher volume, which included industry-wide credit costs. Earlier, you heard Varun talk about how AI is powering great client experiences and unlocking team member protocol. Now, I'd like to share even more perspective on how AI is bringing tangible business value through enhanced operational efficiency, velocity, and accuracy at scale.

Brian Nicholas Brown: Thanks to the operational efficiency measures, we implemented last year, we realized full quarter cost savings in Q1, which we then chose to direct towards ROI driven performance marketing spend to drive the additional production.

Brian Nicholas Brown: We also incurred higher variable costs related to higher volumes, which included industry wide credit cost increases.

Brian Nicholas Brown: Earlier, you heard Bruce talk about how AI is powering great client experiences and unlocking team member productivity.

Brian Nicholas Brown: I'd like to share even more perspective on how AI is bringing tangible business value through enhanced operational efficiency velocity and accuracy at scale.

Brian Nicholas Brown: The most apparent and significant value add that I've seen is augmenting team member capacity through operational efficiency. With AI, we are unlocking significant productivity by supercharging our team members in the most critical functions. Take our team member-intensive areas, such as mortgage banking, operations, and servicing, which make up the majority of our total team members. Every day, team members in these areas are using AI tools to handle routine tasks, such as RocketLogic Synopsys to transcribe calls, RocketLogic Assistant to populate mortgage applications, and RocketLogic Docs to classify documents and extract data fields.

Brian Nicholas Brown: The most apparent in significant value add that I've seen is augmenting team member capacity through operational efficiency with AI, we are unlocking significant productivity by Supercharging our team members in the most critical functions.

Brian Nicholas Brown: Our team member intensive areas, such as mortgage banking operation and servicing which make up the majority of our total team members everyday team members. In these areas are using AI tools to handle routine tasks such as rocket logic Synopsys to transcribe calls rocket logic assistant to populate mortgage application.

Brian Nicholas Brown: Rocket logic knocks the classified documents can extract data fields with AI handling. This work our team members have more time to provide tailored advice and engage in higher valued conversations with our clients.

Brian Nicholas Brown: With AI handling this work, our team members have more time to provide tailored advice and engage in higher-value conversations with our clients. RocketLogic is reducing manual tasks by nearly 25% year over year, directly translating into tangible operational efficiency. With AI, we are also serving our clients with greater velocity. RocketLogic's automation has shaved days off of our purchase turn times, improving closing time by 25% from August 2022 to February 2024. Turn times are an important factor, first and foremost, because the more quickly we can close a loan, the better experience we can offer clients, especially in a competitive home buying market.

Brian Nicholas Brown: Market logic is reducing manual task by nearly 25% year over year directly translating into tangible operational efficiencies.

Brian Nicholas Brown: With AI. We are also serving our clients with greater velocity rocket logics automation has shaved days off of our purchase turn times, improving closing time by 25% from August 2022 to February 2024.

Brian Nicholas Brown: Turn times are an important factor first and foremost because the more quickly we can close alone the better experience, we can offer our clients, especially in a competitive home buying market.

Brian Nicholas Brown: AI is also helping us reduce risk and strengthen compliance by driving never before seen accuracy.

Brian Nicholas Brown: AI is also helping us reduce risk and strengthen compliance by driving never-before-seen action. For example, income verification is a critical step in the underwriting process, and income verification issues are among the top reasons behind GSE repurchase requests.

Brian Nicholas Brown: For example income verification is a critical step in the underwriting process and income verification issues are among the top reasons behind GSE repurchase requests AI is helping to drive significantly higher accuracy rates, which has the potential to reduce financial losses on previously originated loans repay.

Brian Nicholas Brown: AI is helping to drive significantly higher accuracy rates, which has the potential to reduce financial losses on previously originated loans repurchased from the GSB. Turning to our balance sheet, Rocket's strong financial position continues to be a strategic advantage. Amidst the shifting industry landscape, our financial position increasingly serves as a competitive mode, affording us the flexibility to be opportunistic when others may be fighting just to stay alive. Our financial profile allows us to continue investing in top talent, as well as technology and AI capabilities to build a durable business to position our organization for growth.

Brian Nicholas Brown: Just from the GSE.

Brian Nicholas Brown: Turning to our balance sheet rocket strong financial position continues to be a strategic advantage midst of shifting industry landscape, our financial position increasingly serves as a competitive moat affording us the flexibility to be opportunistic when others may be fighting just to stay alive.

Brian Nicholas Brown: Our financial profile allows us to continue investing in top talent as well as technology and AI capabilities to build a durable business and position our organization for growth.

Brian Nicholas Brown: Looking ahead, a robust liquidity will be an even greater advantage as new capital requirements begin to take effect in the industry. With respect to the FHFA Liquidity 2.0 requirements that go into effect in late 2023, and Ginni May's new risk-based capital standard set to take effect later this year, Rocket is well in excess of both the capital and liquidity levels. This is a regulatory requirement that many of our competitors are actively having to manage rather than being able to invest in technology and programs that will deliver in the long term.

Brian Nicholas Brown: Looking ahead, our robust liquidity will be an even greater advantage as new capital requirements begin to take effect in the industry.

Brian Nicholas Brown: With respect to the FHFA liquidity to <unk> requirements that went into effect in late 2023, and Ginnie Maes, new risk based capital standards that to take effect. Later this year rocket is well in excess of both of the capital and liquidity levels.

Brian Nicholas Brown: This is a regulatory requirement that many of our competitors are actively having to manage rather than being able to invest in technology and programs that will deliver long term growth.

Brian Nicholas Brown: We ended the first quarter with $3 5 billion of available cash and $6 7 billion of mortgage servicing rights together. These assets represent a total of approximately $10 2 billion of value on our balance sheet.

Brian Nicholas Brown: We ended the first quarter with $3.5 billion of available cash and $6.7 billion of mortgage servicing rights. Together, these assets represent a total of approximately $10.2 billion of value on our balance. Our $3.5 billion of available cash consists of $900 million of cash on the balance sheet and an additional $2.6 billion of corporate cash used to sell fund loan origination. Total liquidity stood at approximately $8.9 billion as of March 31, including available cash, undrawn lines of credit, and our undrawn MSR1. As of March 31, the mortgage servicing portfolio included nearly $2.5 million in loans with $511 billion of unpaid principal balance.

Brian Nicholas Brown: Our $3 5 billion of available cash consists of $900 million of cash on the balance sheet and an additional $2 $6 billion of corporate cash used to self fund loan originations.

Brian Nicholas Brown: Total liquidity stood at approximately $8 9 billion as of March 31, including available cash Undrawn lines of credit and our Undrawn MSR lines as of March 31, our mortgage servicing portfolio included nearly $2 5 million loans with $511 billion.

Brian Nicholas Brown: Of unpaid principal balance.

Brian Nicholas Brown: Our net client retention rate in the first quarter was 96%, which continues to be multiples higher than the industry average. Retention rate serves as a key metric because client satisfaction is the primary indicator of client lifetime value. We also drive significant recurring revenue from mortgage services. During the first quarter, we generated $346 million of cash revenue from our servicing book, which represents approximately $1.4 billion on an annualized basis.

Brian Nicholas Brown: Our net client retention rate in the first quarter was 96%, which continues to be multiples higher than the industry average retention rate serves as a key metric engaging client satisfaction is the primary indicator client lifetime value.

Brian Nicholas Brown: We also drive significantly growing revenue from mortgage servicing during the first quarter, we generated $346 million of cash revenue from our servicing book.

Brian Nicholas Brown: Which represents approximately $1 $4 billion on an annualized basis.

Brian Nicholas Brown: Servicing is a strategic area of growth and we see strong synergy between our servicing portfolio and our origination business.

Brian Nicholas Brown: Servicing is a strategic area of growth, and we see strong synergies between our servicing portfolio and our origination. With our industry-leading recapture rate, we take a different approach to servicing than others, viewing it through the lens of client lifetime value. In March and April, we acquired over $8 billion of unpaid principal balance with a blended weighted average note rate above that of our current portfolio.

Brian Nicholas Brown: With our industry, leading recapture rate, we take a different approach to servicing and others viewing it through the lens of client lifetime value.

Brian Nicholas Brown: In March and April we acquired over $8 billion of unpaid principal balance with a blended weighted average note rate above that of our current portfolio.

Brian Nicholas Brown: These higher note rate MSRs enable us to capitalize on our industry-leading recapture rate and set us up for future refinance opportunities. Turning to our outlook for the second quarter, Our guidance on today's call is based on trends we've observed quarter to date in one month of actual performance. April is typically the lowest month of the quarter from a volume perspective, and market conditions in April were challenged. The 10-year Treasury yield has increased roughly 70 basis points since the start of the year in response to persistent inflation and strong macroeconomic data.

Brian Nicholas Brown: These higher note rate MSR is enable us to capitalize on our industry, leading recapture rates and set us up for future refinance opportunities.

Brian Nicholas Brown: Turning to our outlook for the second quarter our guidance on today's call is based on trends, we've observed quarter to date and one month of actual performance April is typically the lowest month of the quarter from a volume perspective and market conditions any but we're challenging.

Brian Nicholas Brown: The 10 year Treasury yield has increased roughly 70 basis points since the start of the year in response to persistent inflation and strong macroeconomic data. Despite some gradual improvements home inventory levels remain well below their historical average while higher mortgage rates further compounding of affordability challenges.

Brian Nicholas Brown: Despite some gradual improvements, home inventory levels remain well below their historical average, while higher mortgage rates further compound affordability. The traditional spring purchase season is off to a slow start. Across the industry, 2024 has turned in the worst March and April for purchase applications in the last 30 years.

Brian Nicholas Brown: The traditional spring purchase season is off to a slow start across the industry 2024 has turned in the worst March and April for purchase applications in the last 30 years.

Brian Nicholas Brown: Despite the challenging rate and inventory environment, our Q2 guidance reflects our expectation of higher volume and positions us to take share again in the second quarter. It's worth noting that our strong gain on sales margins in Q1 benefited from two market-driven factors that may not reoccur. One factor was a lower interest rate environment when compared to key competitors. Another factor was our extremely strong execution in the securitization markets for our home equity loan products.

Brian Nicholas Brown: Despite the challenging rate and inventory environment, our Q2 guidance reflects our expectation of higher volume and positions us to take share and again in the second quarter.

Brian Nicholas Brown: It's worth noting that our strong gain on sale margins in Q1 benefited from two market driven factors that may not occur.

Brian Nicholas Brown: One factor was a lower interest rate environment when compared to Q2.

Brian Nicholas Brown: Another factor was our extremely strong execution in the securitization markets for home equity loan product there.

Brian Nicholas Brown: Therefore, our expectation is that the second quarter gain on sale margins will return to levels closer to those observed in the second half of last year. In Q2, we expect adjusted revenue to be in the range of $1,075,000,000 to $1,225,000,000. In summary, we are confident that we will drive top-line growth and take share, and our guidance accurately reflects that. Regarding operating expenses, we expect the second quarter to be roughly flat on a year over year basis, as the savings from last year's operational efficiency initiatives are expected to be mostly offset by increased variable costs related to higher volumes, which includes industry-wide credit costs.

Brian Nicholas Brown: Therefore, our expectation is that the second quarter gain on sale margins will return to levels closer to those observed in the second half of last year.

Brian Nicholas Brown: In Q2, we expect adjusted revenue to be in the range of $1.075 billion to $1 billion $225 million.

Brian Nicholas Brown: In summary, we are confident that we will drive topline growth eight share and our guidance reflects exactly that.

Brian Nicholas Brown: Regarding operating expenses, we expect the second quarter to be roughly flat on a year over year basis as the savings from last year's operational efficiency initiatives are expected to be mostly offset by increased variable costs related to higher volumes, which includes the industry wide credit cost increases.

Brian Nicholas Brown: As always, our forward-looking guidance is based on our current outlook in visibility. What should come across clearly from our remarks today is our conviction to grow purchase and transform the massive fragmented homeownership category. Through our strategy and with our capabilities, we believe we are well positioned to navigate and thrive regardless of market conditions. With AI, we are unlocking capacity and enhancing operational efficiency, velocity, and accuracy. We are just getting started, and we're fired up to execute on our mission to help everyone get home. With that, we are ready to turn it back over to the operator for questions.

Brian Nicholas Brown: As always our forward looking guidance is based on our current outlook and visibility.

Brian Nicholas Brown: Which should come across clearly from our remarks today is our conviction to grow purchase and transform that massive fragmented homeownership category.

Brian Nicholas Brown: Our strategy and with our capabilities. We believe we are well positioned to navigate and thrive regardless of market conditions with AI, we are unlocking capacity and enhancing operational efficiency velocity and accuracy. We are just getting started and we're fired up to execute on our <unk>.

Brian Nicholas Brown: Mission to help everyone home.

Brian Nicholas Brown: With that we're ready to turn it back over to the operator for questions.

Speaker Change: Thank you the floor is now open for questions. If you are called upon to ask a question in a listening via let's picture on your device. Please pickup your handset in order to ensure that your phone is not on mute when asking your question.

Operator: Thank you. The floor is now open for questions. If you are called upon to ask a question and are listening via the loudspeaker on your device, please pick up your handset in order to ensure that your phone is not on mute when asking your question. We also ask that you please limit yourself to one or two questions, for time. Your first question comes from the line of Ryan Nash of Goldman Sachs. Your line is open.

Operator: Also ask that you please limit yourself to one or two questions.

Operator: For time. Your first question comes from the line of Ryan Nash of Goldman Sachs. Your line is open.

Ryan Matthew Nash: Hey, good evening guys.

Operator: Yeah.

Ryan Matthew Nash: Hey, Ryan.

Ryan Matthew Nash: Hey Ryan, how are you doing?

Ryan Matthew Nash: Good, how are you? So I wanted to dig a little bit further into the outlook across a handful of areas, you know, originations, revenues, and profitability. Maybe to just sort of dig into each of them, you know, Brian, you gave a little bit of color on 2Q saying continued market share gains, revenues, obviously, we had the guide, and this was the first quarter where we had net income profitability.

Ryan Matthew Nash: Good how are you so I wanted to dig a little bit further into the outlook across a handful of areas originations revenues and profitability.

Ryan Matthew Nash: Maybe then just sort of dig into each of them, Brian you give a little bit of color on <unk>, saying continued market share gains revenues. Obviously, we had the guide and this is the first quarter I think we had net income profitability. So can you maybe just talk about how you think all of these things together will evolve into the outlook.

Ryan Matthew Nash: So can you maybe just talk about how you think all of these things together will evolve into the outlook for 24 given, you know, you guys are obviously talking about growing originations, and the industry might end up being relatively steady. How do you see all these things working together now that we're back to a sustained level of profitability?

Ryan Matthew Nash: For 24, given you guys are obviously talking about growing originations the industry might end up being relatively steady how do you see all these things working together and now we're back to a sustained level of profitability.

Varun Krishna: Yeah, Ryan, thank you for the question. I'll start, and then we'll ask Brian to jump in if there's anything that he would add.

Speaker Change: Yes, Ryan. Thank you for the question I'll start and then I'll ask Brian to jump in if there's anything that you would add.

Varun Krishna: I think the first thing I would just say is, you know, it's a tough market out there. You've got rates that are kind of moving a little bit in the wrong direction. You've got MBA data that's showing that mortgage applications are lower than expected.

Varun Krishna: The first thing I would just say is it's a tough market out there.

Varun Krishna: <unk> got rates that are kind of moving a little bit in the wrong direction you've got.

Varun Krishna: MBA data, that's showing that mortgage obligations or lower than expected, but when you step back from that.

Varun Krishna: But when you step back from that, you know, we firmly believe that the dynamics of the market are going to be favorable to rocket. And that's regardless of the size of the market, whether it's a $1.5 trillion TAM or a $2 trillion TAM. And I want to just highlight a few indicators that reinforce my confidence in this. I think the first one is just our focus and track record. You know, when you look at the TAM, regardless of what it is, and you sort of throw in real estate and financial services, that's a $5 trillion TAM.

Varun Krishna: Firmly believe with the dynamics of the market is going to be favorable to rocket and that's regardless of the size of the market, whether it's a $1 $5 billion Tam or a twofold long term.

Varun Krishna: I'd just highlight a few indicators that reinforce my confidence in us.

Varun Krishna: I think the first one is just our focus on track record.

Varun Krishna: When you look at the Tam.

Varun Krishna: Most of what it is and you sort of throw in real estate and financial services.

Varun Krishna: Five trillion Tam and.

Varun Krishna: And we have proven that we have the ability to take share in any market purely as a function of our execution and persistence. The second thing I'd highlight is just how you've got so many tailwinds that are going to be benefiting Rocket that may be headwinds for the industry, whether that's the rate environment that's putting pressure on smaller players, whether it's the capacity that's coming out of the industry, whether it's things like Basel III, you know, disruptive dynamics like the recent NAR ruling that are going to create new opportunities to redefine the

Varun Krishna: And we have proven that we have the ability to take share in any market purely as a function of our execution.

Varun Krishna: And persistence.

Varun Krishna: The second thing I'd highlight is just you've got so many tailwind.

Varun Krishna: Are going to be benefiting rocket.

Varun Krishna: And that may be headwinds the industry, whether its the rate environment, that's putting pressure on smaller players.

Varun Krishna: Are those the capacity that's coming out of the industry all of those things like Basel III.

Varun Krishna: Disruptive dynamics like the recent ruling what we're going to create new opportunities to redefine the experience.

Varun Krishna: These are all things that are tailwinds for Rocket that may be headwinds for the broader industry. And then the third thing I'd highlight is just, again, strategy and execution. We have assets that uniquely span the entirety of the homeownership journey. Purchase, refinance, servicing, personal finance; we're making significant investments in technology and talent. We've narrowed our focus.

Varun Krishna: These are all things that are tailwind for rocket that may be headwinds for the broader industry.

Varun Krishna: I would highlight is just.

Varun Krishna: Again strategy and execution.

Varun Krishna: We have assets that uniquely span the entirety of the homeownership journey.

Varun Krishna: Purchase refinance servicing personal finance, and we're making significant investments in technology and talent.

Varun Krishna: We've narrowed our focus and so the bottom line is you know Fortunately really favors those were built for storms and theres tremendous share that's up for grabs and that reflects our are sort of tenacity and going off of the market and playing to win and grow our share.

Varun Krishna: And so the bottom line is, you know, fortune really favors those who are built for storms, and there's tremendous share that's up for grabs. And that reflects our sort of tenacity and going after the market and playing to win and grow our share. Um, Brian, is there anything you would add?

Varun Krishna: Brian is there anything you would add the only thing just to build on that Ryan when we look you sit here today and we look at some of the industry forecast.

Brian Nicholas Brown: Yeah, just to build on that, you know, Ryan, when we look, sit here today, and we look at some of the industry forecasts, um, you know, a few of them are triangulating around about 1.8 trillion. That feels high, you know, from what we've seen to Varun's point in terms of the rate moves, but regardless of that, we've shown, because the first quarter was also a challenge market, So to Varun's point, it's a really good case study of us doing, executing on our strategies.

Brian Nicholas Brown: A few of them are triangulating around about one eight trillion that fuels high from what we've seen to Green's point in terms of the rate moves, but regardless of that we shown because the first quarter was also a challenged market that we can drive significant profitability through our system and take share so to Brian's point, it's a really good case study.

Brian Nicholas Brown: Into us doing executing on our strategies and it's worth noting too that if rates are to stay higher for longer and let's say, it's not a one eight trillion dollar market, it's something less than that there is a view you can get you pretty easily that that actually benefits us.

Brian Nicholas Brown: And it's worth noting, too, that, you know, if rates are to stay higher for longer, and let's say it's not a $1.8 trillion market, it's something less than that. There's a view you can get to pretty easily that that actually benefits us, um, even more given our capitalization levels, given our liquidity, and some of the investments we've made over the past few years in terms of technology to Um, we think that actually bodes really well.

Brian Nicholas Brown: Even more given our capitalization levels, given our liquidity and some of the investments we've made over the past few years in terms of technology to increase capacity, we think that actually bodes really well for us.

Speaker Change: Got it if I can ask a follow up to sort of two part question on margins and market share. So.

Ryan Matthew Nash: Got it. If I can ask a follow-up to a sort of two-part question on margins and market share, So, you know, first, maybe just thinking about market share, Varun. You outlined capacity rationalization, banks being secular, share shutters, and then you talked about the national retailer settlement. Do you think these things, in and of themselves, are enough to drive accelerating share growth for Rocket? And how do you think about it over an intermediate time frame?

Ryan Matthew Nash: First maybe just thinking about market share.

Ryan Matthew Nash: You outlined capacity rationalization banks being secular share centers and then you talked about the national retailer settlement do you think these things in and of itself for enough to drive accelerating share growth for rocket and how do you think about it over an intermediate timeframe and I guess related to that Brian you talked about a couple of idiosyncratic factors.

Ryan Matthew Nash: And I guess related to that, Brian, you talked about a couple of idiosyncratic factors that elevated the margin in the near term. But if I look today, margins are still below 2018, 2019 levels. And given these favorable dynamics, do you still see the opportunity for margins over an intermediate time frame to expand back to historical levels? Thank you.

Ryan Matthew Nash: Elevated the margin in the near term, but if I look today margins are still below 2018, 2019 levels and given these favorable dynamics do you still see the opportunity for margins over an intermediate timeframe to expand back to historical levels. Thank you.

Varun Krishna: Yeah, thank you. I'll just cover a little bit on Share and the NAR settlement. I think the first thing I would just say is, you know, there are three strategic levers that really come together in a durable way to enable our growth in Share, now and in the future. The first one is just innovation. You know, we're betting big on AI experiences. We've simplified our funnel. We've got better personalization, and more automation. The second thing is just our internal focus; we've streamlined our execution, we've got more dedicated autonomous teams with clear goals, so we've just improved our process. The third thing is just our top of the funnel.

Brian: Yes. Thank you I mean, I'll just I'll just cover a little bit on share and then our settlement I think the first thing I would just say is.

Varun Krishna: There are three strategic levers don't really come together in a durable way to enable our growth and share now and in the future the.

Varun Krishna: First one is just innovation.

Varun Krishna: Betting big on AI experiences, we've simplified our funnel, we've got better personalization more automation.

Varun Krishna: Second thing is just our internal focus we've streamlined our execution you've got more dedicated autonomous teams with clear goals. So we've just improved our process.

Varun Krishna: We're meeting clients where they are. We've improved performance marketing. We've got better optimizations to improve our creative and lead flow. We've got better engagement with our servicing portfolio. We've got better search and engagement experiences to nurture relationships with Rocket Homes and Rocket Money. So the bottom line is, I mean, what you see is in our results, and you see it in the market dynamics. So we definitely see that as an accelerant.

Varun Krishna: But the other thing is just our top of funnel, we're meeting clients where they are.

Varun Krishna: <unk> performance marketing, we've got better optimizations to improve our creative our lead flow.

Varun Krishna: Better engagement with our servicing portfolio.

Varun Krishna: We've got better search and engagement experiences to nurture relationships with rocket homes and rocket money. So the bottom line is I mean, what you see is in our results and you see it in the market dynamics. So we definitely see that as an accelerant. So to your question and my answer is yes.

Varun Krishna: So to your question, you know, my answer is yes. And I think for the NAR settlement, the only thing I would just say is that it's been too long that the cost of buying and selling a home has been too high. And it's been too long that the transparency of the process has been opaque, and transparency and value are just what we believe in. It's what we've always believed in, and there are some folks in the industry that are gonna fight this tooth and nail.

Varun Krishna: For the <unk> settlement and the only thing I would just say is just it.

Varun Krishna: It's been too long with the cost of buying and selling a home is.

Varun Krishna: Is too high and it's been too long ago, the transparency of the process is an opaque.

Varun Krishna: Transparency values is what we believe and that's what we always believed in.

Varun Krishna: And there is some folks are initially going to fight us tooth and nail most others are really positive.

Varun Krishna: There are others that are going to look past it and seize the opportunity. And we definitely choose to be the latter, see the bigger picture, be on the consumer side, and just leverage this to take cost and efficiency out of the equation. Take cost out of the equation, introduce efficiency into the equation, and just create more value. So we've already been experimenting with space with things like Buy Plus, and we're gonna continue to do so.

Varun Krishna: And seize the opportunity and we definitely chose to do the latter.

Varun Krishna: Bigger picture beyond the consumer side, and just leverage this to take cost and efficiency out of the equation.

Varun Krishna: Take cost out of the equation introduces efficiency into the equation and just create more value. So we've been we've been experimenting in this space already with things like <unk> plus overall isn't all going to continue to do so.

Speaker Change: Brian I can double click on the guide question, but we've shared this before but of course, we take into account all the information we have really leading up to the call right here.

Brian Nicholas Brown: Ryan, I can double-click on the guide question, but you know, we've shared this before. But, of course, we take into account all the information we have, you know, really leading up to the call right here. You know, it's worth pointing out that it's a 15% year over year improvement on adjusted revenue if you take the midpoint of the range. I won't, you know, belabor the rate comments.

Brian Nicholas Brown: It's worth pointing out that it's it's a 15% year over year improvement on adjusted revenue. If you take the midpoint of the range I won't belabor the rate comments, but clearly April has seen a different rate environment than what we saw in the first quarter as it relates to inventory. We are seeing modest improvement we are seeing a little bit of an uptick in <unk>.

Brian Nicholas Brown: But clearly, April has seen a different rate environment than what we saw in the first quarter. As it relates to inventory, we are seeing modest improvement; we are seeing a little bit of an uptick in listings. But, in our view, that's largely offset by some of these affordability challenges.

Brian Nicholas Brown: Things, but in our view, that's largely offset by some of these affordability challenges but.

Brian Nicholas Brown: But we want to be clear that the guide does assume volume is up in the second quarter from the first quarter and we believe that Thats really from us continuing to take share of purchase pipeline remains very strong consumer demand for home buying is also very high. It's just the affordability aspect that we have to get over and then to your point on gain on <unk>.

Brian Nicholas Brown: Margins, we've said before that we generally expect the gain on sale margins to continue to expand from last year's levels and that is definitely proving out Theres. No question about that 311 basis point print in Q1 is obviously extremely healthy but that did exceed even our asps.

Brian Nicholas Brown: But we want to be clear that the guide does assume volume is up in the second quarter from the first quarter, and we believe that that's really from us continuing to take the share purchase pipeline remains very strong. Consumer demand for home buying is also very high; it's just the affordability aspect that we have to get over. And then to your point on gain on sale margins, you know, we've said before that we generally expect gain on sale margins to continue to expand from last year's levels. And that is definitely proving out. There's no question about it that the 311 basis point print and q1 are obviously extremely healthy. But that did exceed even our expectations.

Brian Nicholas Brown: Patients and that was really for two reasons, both which are which are positive but the first is the closed end second product that consumer demand for those closed end seconds is very high.

Brian Nicholas Brown: And that was really for two reasons, both of which are positive, but the first is the closed end second product, which has seen consumer demand for those closing seconds very high. But what we also found in the first quarter is that investment, the private space demand to buy the product, given people that are chasing yields right now, is also extremely high. So we just had a better than expected secondary execution; all the secondary executions were good, but this was especially rich.

Brian Nicholas Brown: But what we also found in the first quarter is the.

Brian Nicholas Brown: The investment the private space demand to buy the product given the people that are chasing yield right. Now is also extremely high. So we just had better than expected secondary execution all of the secondary execution has been good but this was especially rich so to your point, that's just something I wouldn't I can't count on for future quarters, though I do.

Brian Nicholas Brown: You expect the demand for the product to be rich and then the first quarter just had a even though rates were were rising the rate of change was a little bit less so than what we saw in April. So the first quarter had a little bit better interest rate environment. So, but nothing has changed in our view on gain on sale margins. We still we do believe theres expansion that is.

Brian Nicholas Brown: Happening and thats, largely because of capacity coming out.

Brian Nicholas Brown: Your next question comes from the line of Jeff Adelson of Morgan Stanley. Your line is open.

Speaker Change: Hey, good evening guys.

Speaker Change: So just to maybe dig into the outlook a little bit for the second quarter.

Brian Nicholas Brown: There are any sense of the degree of conservatism built into the number I mean this quarter you beat a little bit on the outlook.

Brian Nicholas Brown: Well care.

Brian Nicholas Brown: And that is still out there with a 40% sequential increase I know youre kind of commenting that you take the one eight is a little bit unrealistic at this point.

Speaker Change: I guess I'm, just wondering is there some opportunity for upside to that number.

Brian Nicholas Brown: And then just in terms of the share gain last.

Brian Nicholas Brown: Last year, you commented on I think the 14 and 10% increase in again double digit this quarter are you seeing a share gain accelerate.

Brian Nicholas Brown: As you kind of go into this.

Brian Nicholas Brown: This quarter and the rest of the year or just how do you see that evolving.

Brian Nicholas Brown: So to your point, that's just something I, you know, I wouldn't, I can't count on for future quarters, though I do expect the demand for the product to be rich. And then the first quarter just had, even though rates were, were rising, the rate of change was a little bit less than what we saw in April. So the first quarter had a little bit better interest rate environment, but nothing has changed in our view on gain on sale margins; we still do believe there's an expansion that's happening. And that's largely because of capacity coming out.

Speaker Change: Yes, let me, let me start with the outlook and just to touch on the market view again, we're not we're not trying to pin down a number but the problem with those one eight trillion numbers as they're out data right. Even the published states. If you look at where rates were when they publish and you look at.

Brian Nicholas Brown: But the things that we're seeing in terms of real time data, both macro and micro would tell us that that's probably not as likely that we do still think it'll be a healthy market. So the only way I can answer. Your question is we take all that into account. This quarter is always the quarter that will tell the story of home buying as we enter this home buying season.

Jeffrey David Adelson: Your next question comes from the line of Jeff Adelson of Morgan Stanley. Your line is open.

Brian Nicholas Brown: Hey, good evening, guys. So maybe we can dig into the outlook a little bit for the second quarter. Is there any chance the degree of conservatism built into the number is a little bit unrealistic at this point? I mean, you know, this quarter, you beat a little bit on the outlook here, and, you know, Fannie's still out there with the 40% sequential increase, and I know you're kind of commenting that you think the 1.8 is a little bit unrealistic at this point.

Brian Nicholas Brown: I mean, I guess I'm just wondering, is there some opportunity for upside to that number? And then just in terms of the share gain, last year you commented on, I think, the 14 and 10% increase in the gain, double digit this quarter. Are you seeing the share gain accelerate as you kind of go into this quarter and the rest of the year, or just how do you see that evolving?

Brian Nicholas Brown: Yeah, let me start with the outlook and just touch on the market view again. We're not, you know, we're not trying to pin down a number, but the problem with those 1.8 trillion numbers is that they're outdated, right? Even the published dates, if you look at where rates were when they published and you look at the, you know, forward curve, we were just in a different spot. So the other interesting thing about the 1.8 is that you kind of three or four of them get there, but they all get there in different ways.

Brian Nicholas Brown: To your point, Fannie has a big step up, but the MBA step up is actually much less, so I think only about 16%. But the things that we're seeing in terms of real-time data, both macro and micro, would tell us that that's probably not as likely, though we do still think it'll be a healthy market. And so that, you know, that bodes really well for our ability to accelerate share gains.

Brian Nicholas Brown: And, you know, you guys have done a pretty good job with the home equity loan offering. It sounds like. Just wondering if you had any early thoughts on Freddie's proposed program out there on the agency side for the second lien. Do you guys view this as a growth opportunity now that you could maybe do a little bit more of that business? Do you have any idea of maybe how their program price is?

Brian Nicholas Brown: How should we maybe be thinking of the trade-off of, you know, maybe less cash out refi? I know that rates are really high right now, so maybe there's not as much of that. But how do we think of the trade-off of that versus losing some volume to doing more of this agency second lien program?

Brian Nicholas Brown: Yeah, let me start, and I'm sure Varun will add too, but I think on the, you know, on the proposal side, we'll see where that ends up. Generally, more liquidity is better in the mortgage space. So, of course, we do support more liquidity, but I would say, sort of different than others in the space, we kind of created this market. If you look at securitization data, and you look at what we've done, we sort of created the closed-end second market, at least for this go-through.

Brian Nicholas Brown: So, we're finding the liquidity already. As I mentioned, that was a big component. That was a big component of the gain on sale margins over performance, I guess you could say, in the first quarter. So, for us, we don't need to count on or rely on a proposal like that. I'm not sure where that'll end up.

Varun Krishna: But generally, the more liquidity is better. What I'll say, though, is that we've already developed a really nice program. We have a lot of capital. We have underwriting standards that people are buying into. The only thing I would just add...

Brian Nicholas Brown: First one is just efficiency it allows us to serve more clients by simply just automating the Monday and the second one is speed and velocity, just because our clients value speed and certainty.

Varun Krishna: They have to be competitive they have to be able to operate and execute offers and things like that at speed and then the third.

Varun Krishna: Third one is experience just creating more personalization more delayed on what is a very emotional journey that millions of people go through when it comes to homeownership on every side of the equation and with rocket logic.

Varun Krishna: The only thing I would just add is, you know, this is just a great example of how we're building products that are relevant for the current market, which is evidenced also by the way in our history. I mean, whether it's Buy Plus, One Plus, our inflation buster, anticipating our clients' needs and meeting them where they are and solving a meaningful problem. I'm just very proud of our team for continuing to set the standard of being ahead of the curve.

Varun Krishna: We're in the earliest days of this revolution.

Mark Devries: Your next question comes from the line of Mark DeVries of Deutsche Bank. Your line is open.

Varun Krishna: And we believe the best is yet to come.

Varun Krishna: Yes, thank you. You know, notwithstanding the efforts you've already made to right-size your expense base, I was hoping to hear your updated thoughts on expense management, just given the latest backup and rates, as well as any thoughts on product focus to help generate more revenue in an environment where rates remain higher for longer.

Varun Krishna: And this is our AI platform. It is our most strategic imperatives, and we've dramatically increased our investment as well as the the velocity with which we're launching futures every week.

Varun Krishna: Yeah, thank you for the question, Mark. I'll start by saying that, you know, profitability and efficiency are two sides of the same coin, right? And they both matter significantly.

Varun Krishna: Our main focus is market share and top-line growth. And the way you do that smartly is you leverage your savings to invest in growth. That's going to happen through accelerated execution.

Varun Krishna: That's going to happen through big swings on innovation. It's also going to happen through a focus on efficiency, which is a constant strategic imperative. The thing I'm excited about is our AI strategy is specifically designed to create and unlock operating leverage. So it will allow us to grow our capacity without increasing headcount, and it will allow us to actually build our company and grow durably. So we don't look at this AI investment as a headcount reducer.

Varun Krishna: I mean, that's not how you build a growth company durably. But the combination of being able to invest in technology and have an ongoing principle around efficiency is how we think we're going to create a durable flywheel. And of course, you know, continuous investment in product innovation and creating new world offerings that will be able to create value for clients is something that represents our brand, who we are, who we've always been, and who we will be. Anything, Brian, you would add? The only thing I would say is

Brian Nicholas Brown: The only thing I would say, which is just piggybacking on what Varun said, is at this point, it's a capacity game, right? We've talked a lot about it, we did $79 billion in originations last year, and we believe we can put a significant more amount of capacity through the system. We're really starting to see these benefits come to fruition, so that's our focus right now. That capacity will be used either when rates go down and the TAM increases, or if rates stay higher and it's more difficult, and it accelerates our share gains. We think keeping that capacity, removing friction, and serving more clients is first and foremost our focus right now.

Brian Nicholas Brown: Our saves so that's a metric that we track we were up to 170000 hours per year.

Brian Nicholas Brown: A few days ago.

Brian Nicholas Brown: And then ultimately just turn times, two five times faster than industry.

Brian Nicholas Brown: And then last but not least accuracy, we've seen zero audit findings with our income verification experience and so.

Brian Nicholas Brown: So across the board. This platform is delivering volatile to us both in terms of the client experience.

Mark Devries: Okay, great. Just one more from me. There's been a lot of talk about banks sharing the profits in this environment. I'm just wondering if there's anything you could discuss with us about ongoing conversations you may be having with banks to either white label an origination offering or even, you know, a branded offering to help either take their share or help access their customer base.

Mark Devries: Were they coming from banks or Nonbanks and is there.

Varun Krishna: Yeah, you know, we can't comment on the specific conversations that we're having, but I would just say that I think we see there's an opportunity to create value. And so those conversations are ongoing, and we'll share more as we make progress.

Brian Nicholas Brown: Yeah, Mark, the thing we know is the banks were trying really hard not to do mortgages, and that was even before the Basel III standard. We don't know where it'll end up, but to Vern's point, we can't comment specifically, but we think there are some interesting places.

Derek Sommers: Your next question comes from the line of Derek Sommers of Jeffreys. Your line is open.

Varun Krishna: All right, good evening, everyone. On RocketLogic, how should we think about the improvement to the origination side of the business there? I'm imagining it would marginally widen the top of the funnel through processing client leads faster and then drive some more meaningful improvement on funnel pull through. You know, feel free to correct me if I'm thinking about that the wrong way. Yeah.

Varun Krishna: Yeah, no, thank you for the question, Derek. I'll just start by saying the reason that we're obsessed with AI is because it brings a number of transformative benefits to our business. And that's really grounded in the RocketLogic platform and what it represents for the next chapter of the company. The first one is just efficiency.

Varun Krishna: It allows us to serve more clients by simply just automating the mundane. The second one is speed and velocity, just because our clients value speed and certainty. They have to be competitive. They have to be able to operate and execute offers and things like that at speed. And then the third one is experience, just creating more personalization, more delight on what is a very emotional journey that millions of people go through when it comes to home ownership on every side of the equation. And with RocketLogic, you know, we're in the earliest days of this revolution. And, you know, I firmly believe the best is yet to come.

Varun Krishna: And this is our AI platform; it is our most strategic imperative, and we've dramatically increased our investment as well as the velocity with which we're launching features every week. The platform is now extended to every part of the journey, from the digital experience that clients interact with, to how we interact on the phone with mortgage banking or client services, to the way we manage documents and extraction, to income verification, to underwriting, to servicing.

Varun Krishna: And we've started to see some pretty awesome benefits. You know, we've seen hours saved. That's a metric that we track. We were up to 170,000 hours per year.

Varun Krishna: We've seen improvements in resolution times. Our first call resolution is improved by 10% with the Synopsys experience that we just announced a few days ago. And then, ultimately, just turn times, right? Two and a half times faster than the industry. And then, last but not least, accuracy. We've seen zero audit findings with our income verification experience.

Speaker Change: Yeah I think thank you for the question Brad I think the first thing I would just say is purchased as a strategic focus area for the company more than it's ever been in the past.

Varun Krishna: And so across the board, you know, this platform is delivering benefits to us, both in terms of the client experience that our end clients face, but also just supercharging our team members to be able to do more with less. And so we're very excited about this platform. We think it has tremendous benefits across the board, and we're just getting started.

Varun Krishna: That comes down to how we've organized how we structured our teams how we have dedicated resources and how we've just invested the time to really understand the nature of what it takes to win.

Varun Krishna: That includes dedicated teams it includes understanding the funnel.

Varun Krishna: It includes also understanding the nature of just how you.

Varun Krishna: Great, thank you. And then just to pivot to the servicing portfolio acquisitions, can you guys share it, shed any more light on those transactions? You know, were they coming from banks or non-banks? And is there, you know, more supply of this higher coupon product coming across your desks?

Varun Krishna: To help clients with every aspect of the journey from searching from a home to building relationships with their real term broker so going through the process of making an offer.

Varun Krishna: Just dedicated significantly more focus towards.

Varun Krishna: Then ever before.

Varun Krishna: The first thing I think the other thing I would just say as we've integrated our ecosystem offsets like never before the role of rocket money has never been more important the role of our home search experience has never been more important the role of our servicing portfolio and building engagement with our clients, where we can collect data and we can help them with their next train.

Brian Nicholas Brown: Yeah, I think, you know, let me just say that's a fair question. Thank you.

Brian Nicholas Brown: I think let me take one step back just to talk about how we think about the servicing asset. It's clearly a strategic asset. You know, we really like the returns. Even if you just look at the cash flows right now, you're generally looking at double digit returns. And then, of course, for us, where you add in our industry-leading recapture, and that's where it really starts getting exciting in the return game.

Brian Nicholas Brown: And, you know, we've always known that if a client goes through our JD Power-winning origination experience, and then we service them, that we will recapture very well. But what is awesome to see is that we're starting to prove to ourselves that we can also recapture well when we acquire portfolios of servicing. You know, over the past couple of years, we've been doing that. It takes some time to prove out that hypothesis, because you need data and information.

Brian Nicholas Brown: And obviously, since the rates have been just the number of transactions might naturally be lower, but we're starting to have more and more confidence that on the acquired portfolios, our recapture rate will be very healthy as well. So to answer your question, what that means is that it gives us even more confidence to be actively bidding in the market. To your point, we still are seeing supply a bit challenged. There is a lot of demand and a little bit of supply out there.

Brian Nicholas Brown: So there are competitive bids. But here's the thing, and you kind of mentioned this in your question that is exciting for us. You know, the asset that we're very interested in and bidding on is a different asset than some of the others in the space are. Some of the servicers that have come out with some pretty robust goals around growing their servicing portfolio are actually interested in the very low WAC stuff.

Brian Nicholas Brown: For us, to your point, the higher WAC stuff is actually a bit more interesting to us. If you think about the closed end second opportunity there, or a potential cash out opportunity there. So the proof point being these four pools that we just bought, you know, that strategy is really being deployed. So they're higher WAC than the current portfolio. And, you know, we really like our chances in terms of recapture. So it'll be something we, you know, I think you can expect us to continue to focus on and be active in space.

Brian Nicholas Brown: Auction has never been important so this is.

Brian Nicholas Brown: It's a game of inches.

Brian Nicholas Brown: They're everywhere when you kind of think about all of them put together and they add up and so when you put those interest together youll start to see that execution happen and so there are bigger swings that we're thinking about what do you think about the opportunity that AI actually affords us to take a giant leap forward. We're also obviously looking at both organic and inorganic.

Brad Capuzzi: Your next question comes from the line of Brad Capuzzi from Piper Sandler. Your line is open.

Bradley Michael Capuzzi: <unk>, but we're serious about purchase and you can expect to see us continuing to invest and dedicate our focus on it until we win.

Bradley Michael Capuzzi: Thanks, and then just the last question from me I mean, obviously rocket is one of the leaders in technology across the mortgage market.

Varun Krishna: Thanks for taking my question. As you highlighted in your investor presentation, obviously demonstrated in your results today. Rockets' track record of continuing to grow market share. Kind of wanted to just hone in on your ability to grow purchase market share over the long term. I know there's been a lot of investment in tech and AI, along with the addition of other products, but with the mortgage market being inherently localized specifically for the purchase market, what are the steps you guys are taking to address this issue?

Varun Krishna: With their continued adoption AI can you just discuss how your investments in capabilities differ from industry competitors.

Varun Krishna: You know, I think, thank you for the question, Brad. I think the first thing I would just say is, you know, acquisition is a strategic focus area for the company more than it's ever been in the past. And that comes down to how we've organized, how we've structured our teams, how we've dedicated resources, and how we've just invested the time to really understand the nature of what it takes to win. That includes dedicated teams.

Varun Krishna: It includes understanding the funnel. It includes also understanding the nature of just how you help clients with every aspect of the journey, from searching for a home, to building relationships with a realtor and broker, to going through the process of making an offer. We have just dedicated significantly more focus to it than ever before. That's kind of the first thing.

Varun Krishna: It's been a hot topic issue on recent calls from peers, thus far.

Speaker Change: Yes, I mean, I think I think the thing I would just say is there is a certain activation energy that's required to be successful in AI you opt to have a large number of clients.

Varun Krishna: I think the other thing I would just say is, you know, we've integrated our ecosystem assets like never before. The role of Rocket Money has never been more important. The role of our home search experience has never been more important. The role of our servicing portfolio and building engagement with our clients, where we can collect data and we can help them with their next transaction has never been more important.

Varun Krishna: So, this is, it's a game of inches, but the inches are everywhere when you kind of think about all of them put together, and they add up. And so, when you put those inches together, you start to see that execution happen. And so, there are bigger swings that we're thinking about when you think about the opportunity that AI actually affords us to take a giant leap forward. We're also obviously looking at, you know, both organic and inorganic opportunities, but we're serious about acquisition, and you can expect to see us continue to invest and dedicate our focus on it until we win.

Varun Krishna: You can that you can engage with you have to have a lot of data that you can build models around and then you have to have resources that you can invest to kind of train build and sort of continue to sort of improve these expenses that they are better.

Varun Krishna: So this is one of those where it's difficult to be successful in AI. If you don't have data at scale. If you don't have large engineering resources. If you don't invest in data science algorithmic intelligence talent and so I think for US. It is a strategic imperative at every layer of the company, it's where we've dedicated the vast number of our resources.

Brad Capuzzi: Thanks. And then there is just one last question for me.

Varun Krishna: I mean, obviously, Rocket is one of the leaders in technology across the mortgage market. And, you know, with your continued adoption of AI, can you just discuss how your investments and capabilities differ from industry competitors? Because AI, you know, it's been a hot topic issue on recent calls from peers thus far.

Varun Krishna: Yeah, I mean, I think the thing I would just say is that there's a certain activation energy that's required to be successful in AI. You have to have a large number of clients that you can engage with, and you have to have a lot of data that you can build models around. And then you have to have resources that you can invest in to kind of train, build, and sort of continue to improve these experiences so that they're better.

Varun Krishna: So this is one of those where, you know, it's difficult to be successful in AI if you don't have data at scale, if you don't have large engineering resources, if you don't invest in data science, algorithmic intelligence, and talent.

Varun Krishna: And we're continuing to grow our investment both with internal and external talent and so for us I mean.

Varun Krishna: A good example, I would give is just adding Alex from Paul to our board, who is the industry leader in both Fintech and AI.

Varun Krishna: And so I think for us, it is a strategic imperative at every layer of the company. It's where we've dedicated a vast number of our resources. And we're continuing to grow our investment in both internal and external talent. And so for us, I mean, you know, a good example I would give is just, you know, adding Alex Brumpell to our board, who is an industry leader in both FinTech and AI. You know, that's an example of just where the level of investment that we're making, the thought leadership, and just the focus is only going to be increasing. I'd also just share that we're hiring a new chief technology officer who will be joining the company in the days to come. And so we're serious about this. We're investing, and we're playing to win.

Varun Krishna: That's an example of just where the level of investment that we're making the thought leadership and just the focus is only going to be increasing.

Varun Krishna: Also just share that we're hiring a new chief technology officer will be joining the company.

Varun Krishna: We're investing and we're playing to win.

Varun Krishna: Thank you that conclude our Q&A session I will now turn the conference back over to Varian Krishna for closing remarks.

Varun Krishna: Thank you. That concludes the Q&A session. I will now turn the conference back over to Varun Krishna for closing remarks.

Varun Krishna: Well. Thank you everyone for our great conversation today, we look forward to the next earning call. We also invite you to our Investor day later in the fall we appreciate it.

Varun Krishna: Well, thank you, everyone, for our great conversation today. We look forward to the next earnings call. We will also invite you to our investor day later in the fall. We appreciate it.

Speaker Change: This concludes today's conference call you may now disconnect.

Operator: This concludes today's conference call. You may now disconnect.

Operator: Okay.

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