Q2 2025 UnitedHealth Group Inc Earnings Call

Unknown Executive: This is the second quarter 2025 earnings conference call.

Unknown Executive: A question and answer session will follow UnitedHealth Group's prepared remarks.

Unknown Executive: As a reminder, this call is being recorded.

Unknown Executive: This call contains forward-looking statements under U.S.

Unknown Executive: federal securities laws.

Unknown Executive: These statements are subject to risks and uncertainties that could cause actual results to differ materially from historical experience or present expectations.

Please stand by good morning and welcome to the United Health Group. Second quarter 2025 earnings conference. Call a question and answer session will follow the United. Health group's prepared remarks as a reminder, this call is being recorded. Here are some important introductory information. This call contains forward-looking statements under US Federal Securities laws. These statements are subject to risks and uncertainties that

Unknown Executive: A description of some of the risks and uncertainties can be found in the report that we file with the Securities and Exchange Commission.

Unknown Executive: Including the cautionary statements included in our current and periodic filings.

Unknown Executive: This call will also reference non-GAAP amounts.

Who calls actual results to differ materially from historical experience or present expectations? A description of some of the recent uncertainties can be found in the reports that we file with the Securities and Exchange Commission, including the cautionary statements included in our current and periodic filings.

Unknown Executive: A reconciliation of the non-GAAP to GAAP amount is available in the financial and earnings reports section of the company's investor relations page at www.unitedhealthgroup.com.

Unknown Executive: Information presented on this call is contained in the earnings release we issued this morning and in our Form 8K, dated July 29, 2025, which may be accessed from our investor relations page of the company's website.

This call will also reference non-GAAP amounts. A reconciliation of the non-GAAP to GAAP amounts is available in the financial and earnings reports section of the company's Investor Relations page at www.unitedhealthgroup.com.

Stephen Hemsley: I will now turn the conference over to the Chairman and Chief Executive Officer of UnitedHealth Group, Stephen Hemsley. Thank you. Good morning and thank you for joining.

Information presented on this call is contained. In the earnings release, we issued this morning and in our Form 8K, dated July 29th 2025, which may be accessed from our investor relations page of the company's website.

I will now turn the conference over to the chairman and chief executive officer of United Health Group, Stephen Hemsley.

Stephen Hemsley: Today our prepared remarks will be a little longer than usual, so we will be allowing more time for your questions. As we begin, I want to recognize and thank our employees who have been so dedicated to serving our patients, consumers, and customers during a prolonged, challenging period for our business. And I'd like to thank our leadership team, many of whom are new in their roles, for their willingness to join me in looking hard at our businesses, getting a grounded assessment of our action plans, re-baselining our outlook, and moving apace to advance the performance of each of our businesses.

Thank you. Good morning, and thank you for joining.

Today, I prepared remarks will be a little longer than usual. So we will be allowing more time for your questions.

As we begin, I want to recognize and thank our employees who have been so dedicated to serving our patients consumers and customers during a prolonged challenging period for our business.

Stephen Hemsley: This morning, I know you are eager to get into the underlying details of our revised financial outlook, which we will do, but at this moment, I believe it's also important to convey the tone we're setting at this enterprise. More than anything, it is a tone of change and reform born out of recommitment to our mission to help people live healthier lives and help make the health system work better for everyone. It's a mission that requires a commitment to a culture of values, of service, responsibility, integrity, and humility. We pair that mission driven ambition of reform with a keen sense of the opportunity and the expectation to perform better than we ever have.

For the willingness to join me in looking hard at our businesses. Getting a grounded assessment of our action, plans. We baselining our Outlook and moving a pace to advance the performance of each of our businesses.

This morning, I know you are eager to get into the underlying details of our revised Financial Outlook, which we will do.

But at this moment, I believe it's also important to convey the tone we're setting at the Enterprise.

More than anything. It is a tonne of change and reform or borne out of recommitment to our mission to help people live healthier lives and help make the health system work better for everyone.

It's a mission that requires a commitment to a culture of values of service responsibility, integrity and humility.

Stephen Hemsley: As we continue to assess the state of our businesses, it is very apparent that some require a fundamental reorientation. Others require building and nurturing, and others must be reconsidered and redirected to original purpose. We also recognize the need and the opportunity to revisit and address critical processes and fundamental business practices, both internal and market face. We're acutely aware we have an enormous responsibility for providing care for millions of people and for protecting the government and private programs we partner in. As such, we have embarked on a real cultural shift in our relationship with regulators and all external stakeholders.

We pair that mission-driven uh ambition of Reform with a keen sense of the opportunity and the expectation, to perform better than we ever have.

As we continue to assess the state of our businesses, it is very apparent that some require a fundamental reorientation.

Others require building and nurturing.

And others must be reconsidered and redirected to the original purpose.

We also recognize the need and the opportunity to revisit and address critical processes and fundamental business practices.

Both internal and Market facing.

We're acutely aware that we have an enormous responsibility for providing care for millions of people and for protecting the government and private programs. We partner in.

Stephen Hemsley: We intend to be proactively engaged, constructive, and responsive to the concerns of all stakeholders and in our engagement. We have the chance to reposition our enterprise as a far more modern, reliable, consumer and provider-friendly enterprise using new technology and approaches, and we're going to pursue that course. Pursuit of these opportunities aligns to and enables our reform and change mandate and allows us to better achieve our mission and to steadily perform better in doing so.

As such we have embarked on a real cultural shift in our relationship with regulators and all external stakeholders. We intend to be proactively engaged constructive, and responsive to the concerns of all stakeholders and in our engagement with them,

We have the chance to reposition our Enterprise as a far more modern, reliable consumer and provide and provider, friendly Enterprise, using new technology and approaches, and we're going to pursue that course.

Mandate and allows us to better achieve our mission and to steadily perform better in doing so.

Stephen Hemsley: We are on this course against a challenging environment. which includes a generational pullback in Medicare funding set in motion in 2023 and playing out through 2026. Unprecedented medical cost trends measured in both intensity of services used as well as unit prices and more aggressive care provider coding and billing technology. The prospects for further contraction of the Medicaid and exchange market. The growing need to invest in the opportunities new technologies offer and the expectation of all health care entities to offer a better experience for consumers, customers, care providers, and employees.

We are on this course against a challenging environment.

Which includes a generational pullback in Medicare funding set in Motion in 2023 and playing out through 2026.

Unprecedented medical cost trends, measured in both the intensity of services used as well as unit prices, have resulted from more aggressive care provider coding and billing technologies.

The prospects for further contraction of the Medicaid and exchange markets.

Stephen Hemsley: And finally, the continuing public controversy over longstanding practices and complexities across the entire health care sector, particularly managed care. which bears the critical roles for coverage, for care management, and for pricing for the intensity of the cost and services used in the benefit products and programs for the entire healthcare market. As a leading provider of health services, we must help advance a better health system. We are committed to engaging in these pursuits with a sense of purpose and better partnership with all stakeholders, transparency in our business and reporting practices, and continued integrity in all we do.

The growing need to invest in the opportunities new technologies offer, and the expectation of all healthcare entities to provide a better experience for consumers, care providers, and employees.

And finally, the continuing public controversy over long-standing practices and complexities across the entire healthcare sector, particularly Managed Care.

Which bears the critical roles for coverage for care management and for pricing for the intensity of the cost and services used in the benefit products and programs for the entire healthcare market.

As a leading provider of Health Services, we must help Advance A Better Health System.

Stephen Hemsley: beyond the environmental factors that are affecting the entire sector. And more specifically to us, we've made pricing and operational mistakes as well as others. They are getting the needed attention. Our critical processes, including risk status, care management, pharmaceutical services, and others, are being reviewed by independent experts, and they will be reviewed every year and reported on. as these processes can be reviewed at any time by outside stakeholders. While we believe in our oversight and the integrity of these processes, wherever they are determined to be at variance with prescribed practice, they will be promptly remediated and will continue on this path.

We are committed to engaging in these pursuits with a sense of purpose and better partnership with all stakeholders, transparency in our business and reporting practices, and continued integrity in all we do.

Beyond the environmental factors that are affecting the entire sector.

And more specifically to us.

We've made pricing and operational mistakes as well as other as others.

They are getting the needed attention.

Our critical processes, including risk, status Care Management, Pharmaceuticals, uh, services and and others are being reviewed by independent experts. And they will be reviewed every year and reported on

As these processes can be reviewed at any time by outside stakeholders.

While we believe in our oversight and the integrity of these processes, wherever they are determined to be at variance with prescribed practice, they'll be promptly remediated, and we will continue on this path.

Stephen Hemsley: All the foregoing is fully addressable. We can steadily restore our performance to levels consistent with our mission and stakeholder expectations. all as we strengthen an institutional culture aligned to that mission and accountable for performance.

All the foregoing is fully addressable. We can steadily restore. Our performance to levels consistent with our mission and stakeholder expectations.

Stephen Hemsley: Over the last 60 days or more, we have made extensive management and operational changes aligned to this agenda of reform and performance. Other such changes to leadership, to our businesses, our culture, our approaches and practices, and to our board, governance, and succession oversight, as appropriate, will continue to be made as we proceed through this period.

All as we strengthen an institutional culture aligned to that mission and accountable for performance.

Over the last 60 days or more, we have made extensive management and operational changes aligned to this agenda of reform and performance.

Other such changes to leadership to our businesses, our culture, our approaches, and practices, and to our board, governance and succession oversight, as appropriate will continue to be made as we proceed through this period.

Stephen Hemsley: With those thoughts in mind, Tim Noel and Patrick Conway, heads of UnitedHealthcare and Optum respectively, will walk through some of the specifics in their businesses.

With those thoughts in mind.

Stephen Hemsley: John Rex will discuss financial performance and the elements affecting our outlook, and I'll come back with some closing thoughts, and then we'll have ample time for questions and answers. Thank you.

Tim null and Patrick Conway heads of United Healthcare and Optum respectively. We'll walk through some of the specifics in their businesses. John Rex will discuss financial performance in the elements affecting our Outlook and I'll come back with some closing thoughts and then we'll have ample time for questions and answers.

Tim Noel: I'll start by emphasizing that we are approaching our business with greater humility, greater transparency, and a renewed determination to meet your expectations and our standards. The primary driver of UnitedHealthcare earning sharp fall for 2025 is that our pricing assumptions were well short of actual medical costs. Our current view for 2025 reflects $6.5 billion more in medical costs than we anticipated in our initial outlook. A little over half or $3.6 billion of this is in our broad-based Medicare portfolio. About one-third or 2.3 billion is in the commercial business. split evenly between ACA plans and our employer business.

Thank.

I want to start by emphasizing that we are approaching our business with greater humility, greater transparency, and a renewed determination to meet your expectations and our standards.

The primary driver of the UnitedHealthcare earnings, a sharp fall for 2025, is that our pricing assumptions were, well, short of actual medical costs.

Our current view for 2025 reflects $6.5 billion more in medical costs than we anticipated in our initial Outlook.

A little over half, or 3.6 billion, of this is in our broad-based Medicare portfolio.

About 1/3 or 2.3 billion is in the commercial business.

Tim Noel: The remaining trend pressure is related to Medicaid, most notably due to elevated behavioral trends. In addition to trend-driven issues, updated 2025 Outlook removes about $1 billion from previously planned portfolio actions that we are no longer pursuing. It also reflects about $850 million of other items, including unfavorable prior period items, primarily from 2024, and recognition of several one-time settlements.

But evenly between ACA plans and our employer business.

The remaining trend pressure is related to Medicaid, most notably due to elevated behavioral trends.

In addition to trend-driven, issues, updated 2025 Outlook removes about 1 billion from previously planned portfolio actions that we are no longer pursuing.

Tim Noel: We know these are serious challenges. We are humbled by them and will carry that sense of humility more deeply into our culture. But we also believe we can resolve our current issues and recapture our earnings growth potential.

It also reflects about 850 million of other items including unfavorable prior period items primarily from 2024 and recognition of several 1-time settlements.

We know these are serious challenges.

We are humbled by them, and we'll carry that sense of humility more deeply into our culture.

Tim Noel: Let me now provide an update on where each business stands, starting with Medicare. When we prepared our 2025 Medicare Advantage offerings back in the first half of 2024, we significantly underestimated the accelerating medical trend and did not modify benefits or plan offerings sufficiently to offset the pressures we are now experiencing. This was compounded by the magnitude of plan exits across the sector and the extent to which we now see care providers placing further service intensity into the health system. The increasingly flexible orientation to which our Medicare networks and plan designs have evolved over recent years left us less able to address these trends in year.

But we also believe we can resolve our current issues and recapture our earnings growth potential.

Let me now provide an update on where each business stands, starting with Medicare.

When we prepared our 2025 Medicare Advantage offerings back in the first half of 2024, we significantly underestimated the accelerating medical Trend and did not modify benefits or plan offerings sufficiently to offset the pressures. We are now experiencing

this was compounded compounded by the magnitude of plant exits across the sector.

And the extent to which we now seek care providers placing further service intensity into the health system.

The increasingly flexible orientation to our Medicare networks and plan designs has evolved over recent years.

Tim Noel: On trends specifically, the increasing care activity across individual and group Medicare Advantage we saw earlier this year has now affected complex populations and our Medicare supplement business as well. Across Medicare Advantage, physician and outpatient care together represent 70% of the pressure year-to-date. However, inpatient utilization has accelerated through Q2 and we expect will comprise a relatively larger portion of the pressure over the full year. We continue to see utilization increases in ER and observations days, and consistently see more services being offered and bundled as part of each ER visit and clinical encounter. In short, most encounters are intensifying in services and costing more.

Left us less able to address these Trends in year.

On trend, specifically, they are increasing care activity across individual and group Medicare Advantage. We noted earlier this year that this has now affected complex populations and our Medicare supplement business as well.

Across Medicare Advantage physician and Outpatient Care together, represents 70% of the pressure year to date.

However, inpatient utilization has accelerated through Q2.

And we expect will comprise a relatively larger portion of the pressure over the full year.

We continue to see utilization increases in ER and observation days, and we consistently see more services being offered and bundled as part of each ER visit and clinical encounter.

Tim Noel: The higher trend is broad-based geographically and across our membership, including our large retained membership base. To put this into context, we had initially assumed Medicare Advantage medical cost trend of just over 5% when configuring our 2025 bids, in line with our normalized trend experience in 2024. We now expect full year 2025 trend to be approximately 7.5%. Medicare Supplement, which typically is representative of overall care activity levels and cost trends in Medicare fee-for-service broadly, is up similarly in 2025 compared to historical levels. We expect that trend to be over 11% this year versus 8% to 9% in recent years.

In short, most encounters are intensifying in services and costing more.

The higher trend is broad-based geographically and across our membership, including our large retained membership base.

To put this into context, we had initially assumed Medicare Advantage medical cost trend of just over 5%. When configuring our 2025 bids in line with our normalized trend experience in 2024.

we now expect full year 2025 Trend to be approximately 7.5%,

Medicare supplement which typically is representative of overall care activity levels and cost Trends in Medicare fee for service, broadly is up. Similarly, in 2025 compared to historical levels.

Tim Noel: Further confirming the broad-based nature of the care activity and the coding and billing patterns we are seeing. On commercial, we are seeing higher-than-expected medical cost increases, particularly in outpatient care and, although to a lesser extent, inpatient care. Orthopedic spending and pharmacy infusions are notable factors here. In the ACA business, the revenue impact resulting from a difference between the morbidity that we priced for and what we experienced is the primary cause of our underperformance. One example of the elevated commercial trend is Group Fully Insured. Their trend is approaching 11%, which is approximately 100 basis points higher than our initial expectation.

We expect that Trend to be over 11% this year versus 8 to 9% in recent years.

Further, confirming the broad-based nature of the Care activity and the coding. And billing patterns we are seeing

On Commercial we are seeing higher than expected, medical cost increases particularly in outpatient care. And although 2 lesser extent, inpatient care.

Orthopedic spending and pharmacy infusions are notable factors here.

In the ACA business, the revenue impact resulting from a difference between the morbidity that we price for.

and what we experience is the primary cause of our underperformance

One example of the elevated commercial trend is group fully insured.

Their trend is approaching 11%, which is approximately 100 basis points higher than our initial expectations.

Tim Noel: Moving to Medicaid. Similar elevated trends are apparent and further affected by increasing and unanticipated acceleration of cost and behavioral health, where trend is running at 20%. as well as in pharmacy and home health.

Moving to Medicaid.

Similar elevated trends are apparent and further affected by the increasing and unanticipated acceleration of cost and behavioral health.

Where the trend is running at 20%.

Tim Noel: We anticipate the existing rate and acuity mismatch will extend well into next year. Beyond these segment-specific factors, there are other broad drivers of higher medical costs. There has been a marked increase in health care costs due in part to increases in service intensity per encounter. For example, in Medicare Advantage, higher frequency of physician rounding, testing, and related services of specialists and in ER settings are contributing to elevated outpatient spend.

As well as in pharmacy and home health.

We anticipate the existing rate and Acuity mismatch will extend well into next year.

Beyond these segments, specific factors. There are other broad drivers of higher medical costs.

There has been a marked increase in health care costs. Due in part to increases and service intensity per encounter,

Tim Noel: In addition to strongly responsive pricing for 2026, which I will speak to in a moment, we are intensifying our remediation action. We have stepped up our audit, clinical policy, and payment integrity tools to protect customers and patients from unnecessary costs. These efforts ensure care is delivered in appropriate settings and grounded in safety and quality, while also identifying waste and abuse in outlier coding and billing practices. We are shifting to narrower networks and focusing on more disciplined, managed products, particularly in Medicare Advantage, and we have scaled our AI efforts across health plan operations, which improves the patient and provider service experiences while driving cost savings.

For example, in Medicare Advantage, higher frequency of physician rounding, testing and related Services of Specialists. And an ER, settings are contributing to elevated outpatient. Spend

In addition to strongly responsive pricing for 2026, which I will speak to in a moment, we are intensifying our remediation actions.

We have stepped up our audit, clinical policy, and payment integrity tools to protect customers and patients from unnecessary costs.

These efforts ensure care is delivered in appropriate, settings and grounded in safety and quality while also identifying waste and abuse in Outlaw coding and billing practices.

We are shifting to narrower networks and focusing on more disciplined managed products, particularly in Medicare Advantage. We have scaled our AI efforts across health plan operations, which improves the patient and provider service experience while driving cost savings.

Tim Noel: Lastly, in Medicaid, we continue to actively engage with state partners, using both past experience and data-driven insights to show the need for immediate and more regular rate updates. Taken together, this work is helping restore our operational muscle and reclaiming executional rigor, helped by modern tools and driven by a relentless focus on improvement.

Engage with State Partners using both past experience and data-driven insights to show the need for immediate and more regular rate updates.

Taken together, this work is helping restore our operational muscle and reclaim executional rigor.

Helped by modern tools and driven by a relentless focus on improvement.

Tim Noel: Turning now to 2026. Our pricing strategy is intensely focused on margin recovery and moving back towards our earnings growth target. In Medicare, we have historically targeted an operating margin range of 3 to 5 percent. Now, with the changes from the Inflation Reduction Act on the Part D program, which resulted in higher revenue but do not impact earnings, the equivalent target margin range is in the 2 to 4 percent range. We are working intensively to remediate Medicare through pricing, product design, and benefit changes that will enable us to be within the lower half of the targeted margin ranges in 2026 and advancing further in 2027.

Turning out to 2026.

Our pricing strategy is intensely focused on margin recovery and moving back towards our earnings growth targets.

In Medicare, we have historically targeted an operating margin range of 3% to 5%.

now, with the changes from the inflation reduction act on the part D program, which resulted in higher Revenue,

But do not impact earnings.

The equivalent Target margin range is in the 2 to 4% range.

We are working intensively to remediate Medicare through pricing, product design, and benefit changes that will enable us to be within the lower half of the targeted margin ranges in 2026, and advancing further in 2027.

Tim Noel: Our Medicare Advantage pricing strategy for 2026 assumes a trend approaching 10% compared to our current 7.5% trend expectation. This accounts for trend acceleration and incorporates factors such as changes in fee schedules and the continuation of higher yields from provider coding and billing practices. Considering the continued cost trends and funding pressures and the need to support margin recovery, we have made significant adjustments to benefit. Additionally, and unfortunately, given these pressures, we have made the difficult decision to exit plans that currently serve over 600,000 members, primarily in less managed products such as PPO offerings. We have taken similar approaches for Medicare Supplement, Group MA, and standalone Part D pricing for next year.

Our Medicare Advantage pricing strategy for 2026 assumes a trend, approaching 10% compared to our current 7.5% Trend expectation.

This accounts for trend acceleration and incorporates factors such as changes in fee schedules and the continuation of higher yields from provider coding and billing practices.

Considering the continued cost Trends and funding pressures, and the need to support margin recovery. We have made significant adjustments to benefits.

Additionally, and unfortunately given these pressures, we have made the difficult decision to exit plans that currently serve over 600,000 members.

Primarily, unless managed products such as PPO offerings.

We have taken similar approaches for Medicare supplement.

Tim Noel: We will be watching the market closely as the 2026 Medicare offerings become public, so we can better assess our market positioning and respond quickly. For commercial, because renewals occur over the course of the year, we are able to price for changes more dynamically. Our pricing will anticipate higher trend continuing into 2026 and 2027. We expect increased membership decline as well as shifts into both level funded and self-funded product categories because of higher medical cost trends. In the individual exchange business, while we are prepared to continue to participate in the majority of the 30 markets we currently serve.

Group, MMA, and standalone Part D pricing for next year.

We will be watching the market closely at the 2026, Medicare offerings become public. So we can better assess our Market, positioning, and respond quickly.

For commercial, because renewals occur over the course of the year, we are able to price for changes more dynamically.

Our pricing will anticipate higher trend continuing into 2026 and 2027.

We expect increased membership decline, as well as shifts into both level funded and self-funded product categories because of higher medical cost trends.

Tim Noel: We will approach them far more conservatively for 2026. We may need to make the difficult decision to exit select markets if we are unable to achieve the rates necessary for higher market-wide morbidity. Additionally, due to the projected expiration of premium subsidies across the ACA market, our membership should decline significantly, and we are mindful of the potential for adverse selection dynamics as we reprice these offerings for next year. In Medicaid, there remains a lag between funding levels and member health risk, and we expect this to continue into 2026, resulting in additional margin compression in the business, including a loss within the non-dual segment of Medicaid in 2026.

In the individual exchange business. While we are prepared to continue to participate in the majority of the 30 markets, we currently serve.

We will approach them far more conservatively for 2026.

We may need to make the difficult decision to exit select markets if we are unable to achieve the rates necessary for higher market-wide morbidity.

Additionally, due to the projected expiration of premium subsidies across the ACA market, our membership should decline significantly.

And we are mindful of the potential for adverse selection dynamics. As we reprice these offerings for next year.

In Medicaid, The Remains a lag between funding levels.

And a member of health risk. We expect this to continue into 2026.

Tim Noel: Membership losses from early adoption of recent legislation is also factored into our initial views for 2026.

Resulting in additional margin compression in the business, including a loss within the non-dual segment of Medicaid in 2026.

Tim Noel: Wherever states support responsible funding for Medicaid, we remain committed to serving people through that program and view this as integral to our mission. The American health system's long-standing cost problem is accelerating. We are embracing our responsibility to continue to drive better health outcomes while trying to keep health care affordable for all Americans. The operational and pricing strategies I have described reflect our understanding of the challenges we face as a company and a society and our dedication to responsibly navigating the current financial pressures so that we can set a stable course for the future.

Membership losses from early adoption of recent legislation is also factored into our initial views for 2026.

Wherever state support is responsible for funding for Medicaid, we remain committed to serving people through that program and view this as integral to our mission.

The American Health Systems long-standing cost problem is accelerating.

We are embracing our responsibility to continue to drive better health outcomes while trying to keep health care affordable for all Americans.

Patrick Conway: I'll now turn it over to Patrick Conway, CEO of Optum. Thanks, Tim. Clearly, Optum's performance this year has also not met expectations. Yours are ours. Echoing Tim and Steve, we are approaching this with humility and the need for deep analysis of key issues and commitment to substantially improved execution. Serving our patients and customers is at the heart of our mission and business, and we have the opportunity to truly help make the health system better for everyone. To do that, we need to refocus on our performance discipline with a bias for action and transparency for all stakeholders.

The operational and pricing strategies, I have described reflect our understanding of the challenges we face as a company and a society and our dedication to responsibly navigating The Current financial pressures. So that we can set a stable course for the future.

I'll now turn it over to Patrick Conway CEO of Optum.

Thanks. Tim clearly optimizes performance. This year has also not met expectations—yours or ours.

Echoing Tim and Steve, we are approaching this with humility and the need for deep analysis of key issues, and a commitment to substantially improved execution.

Our mission and business, and we have the opportunity to truly help make the health system better for everyone.

Patrick Conway: We have launched our agenda of change at Optum, starting with the evolution of our leadership. Roger Connor brings tremendous experience in organizational execution as our Chief Financial Officer. Krista Nelson is a deeply experienced healthcare operator now in the new role of Chief Operating Officer of OptumHealth. Divya Saradivara is already energizing, re-energizing product development, marketing, and service as the new CEO of OptumInsight. And John Mart brings his unmatched pharmacy services experience to bolster the already compelling offerings of OptumRx. These are not the only people in new roles, and there will be more. We are taking these and many other steps swiftly to enable Optum to recapture its historic momentum.

To do that, we need to refocus on our performance discipline with a bias for action and transparency for all stakeholders.

We have launched our agenda of change at Optum, starting with the evolution of our leadership team.

Roger Connor brings tremendous experience in organizational execution as our Chief Financial Officer.

Kristen Nelson is a deeply experienced healthcare operator. Now in the new role of Chief Operating Officer of Optimum Health,

Divas are a dvara is already energizing re-energizing product development, marketing, and service as the new CEO of Optum Insight.

And John Mart brings his unmatched Pharmacy Services experience to bolster the already compelling offerings of Optum RX.

These are not the only people in new roles and there will be more.

Patrick Conway: Let me turn now to a review of our businesses, starting with OptumHealth, where improved execution is needed most, and we're experiencing the greatest pressures to our business. Our belief remains steadfast. Value-based care has the potential to transform healthcare. Yet even as we struggle to align this model with new funding dynamics, it consistently delivers better outcomes. Tim highlighted the challenges of rising health care unit cost, accelerating service volumes, and provider coding intensity, which further underscores that value-based care remains the most effective method for compensating providers to improve and sustain a patient's health, in contrast to simply increasing the volume and price of services.

We are taking these in many other steps swiftly to enable Optimum to recapture its historic momentum.

Let me turn now to a review of our businesses, starting with Optimum Health. Here, improved execution is needed most, and we are experiencing the greatest pressures to our business.

Our belief remains steadfast value-based care. Has the potential to transform Healthcare.

Yet even as we struggle to align this model with new funding Dynamics. It consistently delivers better outcomes.

Tim highlighted the challenges of rising healthcare unit costs, accelerating service volumes, and provider coding intensity, which further underscores that value-based care remains the most effective method for compensating providers to improve and sustain a patient's health, in contrast to simply increasing the volume and price of services.

Patrick Conway: Research consistently supports this premise, showing Medicare Advantage patients in fully accountable arrangements are 20% less likely to be hospitalized and experience 11% fewer ER visits compared to those in fee-for-service. We are early in our value-based care journey. We know we have real and self-inflicted executional challenges, and we bear the responsibility to get this right. Recognizing that urgent work lies ahead. We have spent a decade assembling a care delivery model today, serving nearly 20 million patients across three lines of business, value-based care, fee-for-service care delivery, and services, the latter two of which help further enable value-based care.

Research consistently supports. This premise showing Medicare Advantage, patients and fully. Accountable arrangements are 20% less likely to be hospitalized and experience 11% fewer ER visits compared to those in feifer service.

We are early in our value-based care journey. We know we have real and self-inflicted executional challenges, and we bear the responsibility to get this right.

Recognizing that urgent work. Lies ahead.

Patrick Conway: The first category, value-based care, has grown to account for approximately 65% of OptumHealth's revenues and serves 5 million patients in fully accountable arrangements. I'll provide more details on this in a moment, but first we'll detail the gap to our original OptumHealth app.

We have spent a decade assembling a care. Delivery model today, serving nearly 20 million patients across 3 lines of business value-based care fee for service care, delivery and services. The latter 2 of which help further enable value-based care.

The first category, value based care has grown to account for approximately 65% of Optum Health revenues and serves 5, 5 million patients and fully accountable Arrangements.

I'll provide more details on this in a moment. But first, we'll detail the Gap to our original Optimal Health Outlook.

Patrick Conway: Overall, OptumHealth earnings in 2025 are approximately $6.6 billion below our expectations. Approximately $3.6 billion, or 55%, is concentrated in our value-based care business, with three principal drivers of roughly equal weight. Number one, the mix of enrollment, including more complex and duly eligible members, and more new-to-opt-in patients who are underserved. to accelerated medical trend, particularly physician and outpatient in Medicare and behavioral in Medicare. and three, underestimation of new members' risk status as they come into our care and suboptimal execution of the V28 risk model transition. Second category, another $2 billion, or 30%, relates to the decision to discontinue previously planned portfolio action.

Overall Optimal Health earnings in 2025 are approximately 6.6 billion below our expectations to break this down.

23.6 billion or 55% is concentrated in our value based care business with 3 principal drivers of roughly equal weight.

Number 1, the mix of enrollment includes more complex and duly eligible members, as well as more new-to-Optum patients who are underserved.

2 accelerated, medical Trends, particularly physician, and outpatient, and Medicare, and behavioral and Medicaid.

and 3, the underestimation of new members' risk status, as they come into our care, and the sub-optimal execution of the V28 risk model transition.

Patrick Conway: and about 1 billion or 15% from a combination of lower service volumes in our services businesses, some non-recurring prior period impacts, and the slowing of tuck-in acquisition. For example, on lower service volumes, in 2025, we plan for approximately 20 million fee-for-service visits in our care delivery clinics, and we are tracking 19 million visits, or 5% below this expectation.

Second category, another 2 billion or 30% relates to the decision to discontinue previously planned portfolio actions.

And about 1 billion or 15%. So I'm a combination of lower service volumes in our services businesses some non-recurring prior period impacts and the slowing of tuck in acquisitions.

For example, on Lower sir service volumes and 2025, we plan for approximately 20 million fee for service visits and our care delivery clinics. And, we are tracking 19 million, visits, or 5%, below this expectation.

Patrick Conway: Let me dive a bit deeper specifically into factors affecting our value-based care business. First B28. This industry-wide shift is effectively a price reduction that we now estimate created an $11 billion headwind over three years for OptumHealth, with $7 billion that will be realized through 2025. That is $2 billion and $1 billion, respectively, more than our initial estimates, while we also overestimated the impact and misexecuted the planned efforts to offset these V-28 funding cuts. Second, enrollment mix. Consistent with Q1, in 2025, we have an unanticipated number of new to OptumHealth patients who were previously underserved. These new patients are largely in markets where numerous plan exits occurred.

Let me dive a bit deeper specifically into factors affecting our value. Based care, business first, B28.

This industry-wide shift is effectively a price reduction that we now estimate created an 11 billion dollar headwind. Over 3 years for Optimum Health with 7 billion that will be realized through 2025

That is $2 billion and $1 billion, respectively, more than our initial estimates. While we also overestimated the impact and mis-executed the planned efforts to offset these V28 funding cuts.

Previously underserved.

Patrick Conway: They include complex patients who require time to be managed effectively by us. This mixed impact implies negative margins near double digits for these new patients, which will improve meaningfully in 2026. Lastly, the elevated medical trend we recognized in the second quarter was exacerbated by insufficient pricing within UnitedHealthcare and other payer partners, pulling through in the form of insufficient capitation rates per op. Despite these headwinds, Optum's fully accountable value-based care business is delivering an operating margin of about 1% in 2025. This compares to full-year operating margins of over 3% in 2024 and nearly 5% in 2023.

These new patients are largely in markets where numerous Planet exits occurred. They include complex patients who require time to be managed effectively by us.

This mixed impact implies negative margins near double digits for these new patients.

Which will improve meaningfully in 2026.

Lastly, the elevated medical Trend, we recognized in the second quarter was exacerbated by insufficient pricing within United Healthcare and other payer Partners pulling through in the form of insufficient capitation rates for OptumRx.

Despite these headwinds.

Optims' fully accountable, value-based care business is delivering an operating margin of about 1% in 2025.

This compares to full-year operating margins of over 3% in 2024 and nearly 5% in 2023.

Patrick Conway: A large part of the mis-execution addressing the V-28 funding cuts was due to a non-standardized and overly localized management approach, which we are addressing with urgency. We are driving to a consistent and much more concentrated regional operating model with four market leaders. We are evaluating our position in each market. We will shift risk back to the original underwriters until we have the hardened capacity to navigate it under a value-based construct. and Optum will be much more disciplined in taking risk arrangements in product designs and constructs that allow value-based care to have its intended impact. The margin compression reflects significant growth in new membership cohorts, with nearly 40% of patients served today having come in since the beginning of 2024.

A large part of the Mis execution, addressing the V28 funding Cuts was due to non-standardized and overly localized management approach which we are addressing with urgency.

We are driving to a consistent and much more concentrated Regional operating model with 4 Market, leaders.

We are evaluating our position in each market. We will shift risk back to the original Underwriters. Until we have the hardened capacity to navigate it under value-based constructs.

And Optimum will be much more disciplined in taking risks, arrangements, in product designs, and constructs that allow value-based care to have its intended impact.

Patrick Conway: It also reflects the pull-through from Medicare Advantage pricing, dislocation Tim described, and the V28 payment. Regarding patient cohorts, in our value-based care practices, margins improve the longer patients remain. Our most mature value-based care cohorts, those from 2021 and prior, are operating in an estimated 8 plus percent margin in 2025. Those in 2022 and 2023 cohorts are operating at a 2% margin. the 2024 through 2025 groups are at negative margin. Strong physician engagement, appropriate medical diagnosis, and improved, consistent quality of care continues to drive year-over-year improvement in a cohort's financial performance and in their health. But it's taking too long, and there's too much variability in results among practices.

The margin compression reflects significant growth in new membership cohorts, with nearly 40% of patients served today having come in since the beginning of 2024.

It also reflects the pull through from Medicare Advantage pricing dislocation, Tim described and the V28 payment cuts

Regarding patient cohorts and our value-based care practices margins improve. The longer patients remain.

Our most mature value-based care cohorts, those from 2021 and prior our operating, in an estimated 8 plus percent margin in 2025.

Those in 2022. And 2023 cohorts are operating at a 2% margin.

The 2024 through 2025 groups are at negative margins.

Strong position, engagement appropriate, medical diagnosis, and improved consistent quality of care continue to drive year-over-year improvement and a cohort financial performance in their health.

Patrick Conway: And we are actively addressing those factors.

But it's taking too long, and there's too much variability in results among practices. We are actively addressing those factors.

Patrick Conway: That's the overall picture of what has happened.

Patrick Conway: I'll turn now to remediation. Our plan for improvement has four key elements. First and foremost, we are improving the implementation and consistency of our clinical model, which is anchored in primary care and supported by wraparound services that continue to outperform on quality and cost. Second, we are committed to margin recovery and value-based care. We've aligned our 2026 benefits and product portfolio and footprint with our payer partners to address the final year of V28 headway. We plan to cease arrangements for about 200,000 patients largely in fully accountable PPO products, representing approximately 40% of the PPO patients we serve today.

That's the overall picture of what is happening. I'll turn now to remediation

our plan for improvement has 4 key elements.

First and foremost, we are improving the implementation and consistency of our clinical model.

Which is anchored in primary care and supported by wraparound services, that continue to outperform on quality and cost.

Second we are committed to margin recovery and value based care.

We've aligned our 2026 benefits and product portfolio in our footprint.

with our payer Partners to address the final year of V28, headwinds

Patrick Conway: We expect to keep narrowing our exposure beyond 2026. We are increasing rates to reflect the higher risk profiles and acuity we are seeing and expect to continue. We believe the combination of these activities will mitigate about half of the remaining 4 billion B28 headwind in 2026. The remainder of our offset will come from operating cost discipline and consistent execution of our care programs, which enhance engagement, diagnosis accuracy and quality outcomes and reduce overall cost of care. With 2026 being the final year of V28 phase-in, you should expect 2026 value-based care margins to remain relatively consistent with the 1% margin we're achieving this year, and then begin to advance again in 2027 and beyond.

We plan to see some arrangements for about 200,000 patients, largely in fully accountable PPO products, representing approximately 40% of the PPO patients we serve today.

We expect to keep narrowing our exposure beyond 2026.

We are increasing rates to reflect the higher, risk profiles and Acuity. We are seeing and expect to continue.

We believe the combination of these activities will mitigate about half of the remaining 4 billion V28 headwind in 2026.

The remainder of our offset will come from operating cost discipline and consistent execution of our care programs which enhance engagement, diagnosis, accuracy and quality outcomes and reduce overall cost of care.

With 2026 being the final year of V28 phase in, you should expect 2026 value-based care, margins to remain relatively consistent. With the 1% margin. We are achieving this year.

And then begin to advance again in 2026 and Beyond.

Patrick Conway: We are optimizing our portfolio of clinical practices. We are managing our fee-for-service and fully-accountable risk practices to align with performance expectations. transitioning to partial risk or service arrangements where necessary and exiting fully accountable products in certain markets. Third, we are aggressively advancing operational disciplines across our portfolio of business. The more concentrated operating model I mentioned earlier plays into more standardized approaches, predictable outcomes, and lower operating costs. We will complete the final stages of our technology integration which will enable meaningful advances with emerging technologies like AI to drive efficiency gains. For 2026, we expect to deliver almost $1 billion in cost reduction.

We are optimizing optimizing. Our portfolio of clinical practices. We are managing our fee for service and fully accountable risk practices to align with per performance expectations.

Transitioning to partial risk or service Arrangements, where necessary?

And exiting fully accountable products in certain markets.

Third, we are aggressively advancing. Operational disciplines across our portfolio of businesses.

We will complete the final stages of our technology integration which will enable meaningful advances with emerging Technologies, like AI to drive efficiency gains.

For 2026, we expect to deliver almost 1 billion in cost. Reductions

Patrick Conway: Finally, beyond value-based care, OptumHealth also includes fee-for-service care delivery, including home care, ambulatory surgical care, and medical practices that are not yet fully accountable but support value-based care. These together account for 15% of OptumHealth's revenue. Most of these businesses are performing well and operate at low double-digit margins. However, the primary care and multi-specialty medical practices that are not yet fully accountable are running at negative margins, generating hundreds of millions of losses this year alone, placing the overall fee-for-service care delivery business in the mid-single-digit margin range. And so, we are actively working to improve payment yields and productivity while growing these high-value services and fee-for-service margins.

Finally Beyond value based care. Optum Health. Also includes fee for service care, delivery, including Home Care, ambulatory, surgical care,

And medical practices that are not yet fully accountable, but support value based care.

These together account for 15% of optimum health revenues.

Most of these businesses are performing well and operate at low double-digit margins. However the primary care and multi, specialy medical practices that are not yet fully accountable are running at negative margins generating, hundreds of millions of losses this year alone.

Placing the overall fee for service care delivery business and the mid single digit, margin range.

Patrick Conway: We are targeting growth for these services, which are projected to deliver strong year-over-year earnings growth in 2026. The third component of OptumHealth services is comprised of businesses including managed behavioral health, military and veterans, and health financial services. These account for about 20% of OptumHealth revenues and combined have an almost 10% operating margin. Overall at OptumHealth, while we expect continued pressure for the rest of this year, we anticipate meaningful improvement in our operations and with earnings growth in 2026, albeit with a longer path to recovery in our value-based care. We now see OptumHealth long-term margins in the 6% to 8% range and about 5% for value-based care specifically, as we see significant growth opportunity for the decade to come.

So we are actively working to improve payment yields and productivity while growing these high-value services and fee-for-service margins.

We are targeting growth for these Services which are projected to deliver strong year-over-year, earnings growth in 2026.

The third component of Optum Health Services is comprised of businesses including managed Behavioral, Health military, and Veterans, and Health financial services. These account for about 20% of Optimal Health, revenues and combined have an almost 10% operating margins.

Overall at Optimum Health, what we expect continued pressure for the rest of this year. We anticipate meaningful improvement in our operations and with earnings growth in 2026 albeit with a longer path to Recovery in our value based care business

We now see Optimum Health long-term margins in the 6% to 8% range and...

Patrick Conway: The overall blended margin will reflect the early year investment losses generated by new cohorts. OptumHealth is early in its development and mixed execution is a clear setback, but the long-term growth potential and expectations remain intact and significant.

About 5% for biobased care specifically, as we see significant growth opportunity for the decade to come.

The overall Blended margin will reflect the earlier investment losses, generated by new cohorts.

Optum health is early in its development and mises and mixed execution is a clear setback.

But the long-term growth potential and expectations remain intact and significant.

Patrick Conway: Moving to OptumInsight. There is a great need and appetite for technology and data products to help the health system perform more efficiently and effectively, yet OptumInsight has not fully capitalized on this opportunity. That's largely due to an unfocused suite of products, lagging innovation, and longer than expected impact from last year's cyber attack, which unfortunately came at the expense of being able to drill down on business innovation, operations, and growth. But as I mentioned earlier, we have a talented team in place now and continue to recruit talent to develop the next generation of products rooted in AI.

Moving to Optimum insight. There is a great need in appetite for technology and data products to help the health system, perform more efficiently and effectively, yet Optimum insight has not fully capitalized on this opportunity.

That's largely due to an unfocused Suite of products, lagging Innovation and longer than expected impact from last year's Cyber attack.

Which unfortunately came at the expense of being able to drill down on business innovation.

Operations and growth.

Patrick Conway: As it relates specifically to 2025, we are adjusting our outlook downward by $1 billion. About half of this is due to more gradual recovery than initially expected in some of our volume-based businesses due to changed healthcare and one-time cyber-related expenses. The other half is due to pausing previously planned portfolio actions so that we can prioritize growth and innovation across our broader portfolio. At OptumRx, client retention remains high and consistent with past years. We expect revenue growth of $18 billion, or 13 percent, and earnings growth of just over $200 million, or nearly 4 percent, driven by low-margin specialty drugs.

But, as I mentioned earlier, we have a talented team in place now and continue to recruit talent to develop the next generation of products rooted in AI.

As it relates specifically to 2025, we are adjusting our Outlook downward by 1 billion dollars.

Half of this is due to more gradual recovery than initially expected. And some of our volume based businesses due to change, Healthcare and 1-time, cyber related expenses.

The other half is due to pausing previously planned portfolio actions so that we can prioritize growth and innovation across our broader portfolio.

Patrick Conway: Compared to the strong revenue growth rate, our earnings growth has been constrained by four main factors. The removal of portfolio actions from our plan is roughly a $150 million headwind. Another $50 million is from a couple of ancillary businesses where we are taking aggressive, corrective actions and adjusting plans. And the impact of initial launch phase of our private label business, Nuvela, is a roughly $150 million headwind. As it matures, we see Nuvela delivering affordability for our clients and consumers, and strong earnings for OptumRx. Additionally, GLP-1s, which can benefit appropriate patients, continue to impact earnings, representing a $160 million headwind for our pharmacy services business.

At Optum Rx, client retention remains high and consistent. With past years, we expect revenue growth of $18 billion or 13%, and earnings growth of just over $200 million, or nearly 4%, driven by low-margin specialty drugs.

Compared to the strong revenue growth rate, our earnings growth has been constrained by four main factors.

The removal of portfolio actions from our plan is roughly 150 million headwind.

Another fifty million dollars is from a couple of ancillary businesses where we are taking aggressive corrective actions and adjusting plans.

And the impact of initial launch phase of our private label business. Newala is a roughly 150 million headwind.

As it matures, we see, newa, delivering affordability for our clients and consumers and strong earnings for Optum RX.

Additionally, G lp1s, which can benefit appropriate patients, continue to impact earnings representing 160 million headwind for our Pharmacy Services businesses.

Patrick Conway: After three months in this role, I want to thank the thousands of people serving it up. and to let external stakeholders know that the problems are fixable and that Optum will continue to drive long-term growth and make the most of our opportunity to serve.

After three months in this role, I want to thank the thousands of people serving at Optum.

John Rex: I'll turn it over to our President and Chief Financial Officer, John Rex. Thanks, Patrick. I'll first walk through second quarter results, then provide some color around the underlying assumptions within our re-established 25 outlook. Starting with the second quarter, UnitedHealth Group reported revenues of nearly $112 billion, a 13% increase over the prior year, which reflected growth across UnitedHealthcare and others. Adjusted earnings per share of $4.08 was below the same period last year. This was due primarily to the pricing and medical cost trend factors at UnitedHealthcare and OptumHealth. Included is about 1.2 billion in discrete items, a little over half reflects the recognition of unfavorable impacts to our ACA exchange offerings, which I will describe later in more detail.

and to let external stakeholders know that the problems are fixable and that Optimum will continue to drive long-term growth and make the most of our opportunity to serve people.

Thanks Patrick.

I'll first walk through second quarter results, then provide some color around the underlying assumptions within our reestablished 2025 Outlook.

Starting with the second quarter, United Health Group reported revenues of nearly 112 billion a 13% increase over the prior year which reflected growth across United Healthcare and Optum.

Adjusted earnings per share of 4.8 cents was below the same period last year.

This was due primarily to the price in medical cost Trend factors at United Healthcare and Optum health.

John Rex: The remainder is the settlement of several outstanding items which have been in dispute or for which collection has recently become questionable. Most of these items arise from prior years.

Included is about 1.2 billion in discrete items. A little over half reflects their recognition of unfavorable impacts to our ACA exchange offerings which I will describe later in more detail.

The remainder is the settlement of several outstanding items which have been in dispute or for which collection has recently become questionable.

John Rex: The full year 25 outlook we've offered today accommodates one billion in additional potential such items that we may seek to resolve in years.

Most of these items arise from prior years.

John Rex: Now on to business over. At UnitedHealthcare, second quarter revenues grew by over $12 billion to $86.1 billion, while operating earnings declined by $1.9 billion to $2.1 billion, primarily due to the medical trend factors Tim discussed. Within our Medicare businesses, year-to-date Medicare Advantage growth is 650,000 people, including those who are duly eligible for Medicaid and Medicare. As noted, the second quarter results reflect just over 600 million of unfavorable impacts from our ACA exchange business, which includes acceleration of anticipated second half losses with the establishment of a premium deficiency reserve. This is due to the higher patient morbidity that is pervasive across the entire exchange market.

The full year, 25 Outlook, we've offered today, accommodates 1 billion in additional potential such items that we may seek to resolve in year.

now, on to business, overviews

At United Healthcare. Second quarter revenues grew by over 12 billion to 86.1 billion while operating earnings declined by 1.9 billion to 2.1 billion primarily due to the medical Trend factors Tim discussed

Within our Medicare businesses year to date. Medicare Advantage. Growth is 650,000 people including those who are dually eligible for Medicaid. And Medicare

As noted, the second quarter results, reflect just over 600 million of unfavorable impacts from our ACA exchange business.

Which includes acceleration of anticipated, second half losses with the establishment of a premium deficiency. Reserve.

This is due to the higher patient morbidity, that is pervasive across the entire Exchange Market.

John Rex: Given competitive market dynamics, we have less member growth within our commercial offerings than initially anticipated. ACA exchange drives about one-third of our reduced commercial risk member growth outlook for 25, with group insured comprising much of the rest. As outlined earlier, our Medicaid offerings continue to experience pressure from the lag in state rate updates relative to the health status of the members being served. Our state partners remain highly engaged in ongoing rate conversations, and we are closely attuned to the federal funding changes and the continued pace of medical cost trends, particularly in behavioral health.

Given competitive market dynamics, we have less member growth within our commercial offerings than initially anticipated.

VCA exchange drives about 1/3 of our reduced commercial risk. Member growth outlook for 25 with group insured comprising, much of the rest.

As outlined earlier, our Medicaid offerings continue to experience pressure from the lag in state rate updates, relative to the health status of the members being served.

Our state Partners remained highly engaged in ongoing rate conversations and we are closely attuned to the federal funding changes and the continued pace of medical cost Trends. Particularly in Behavioral Health,

John Rex: Moving to Optum. Optum health revenues were $25.2 billion in the second quarter, a decline of $1.8 billion from last year. This was driven by the previously noted contract adjustments and the effects of the Medicare funding reduction. OptumHealth now expects to add 300,000 new value-based care patients this year, compared to the initial 650,000 outlook, as it seeks to focus on improving operating performance. As noted, we've updated our long-term target margin objective for OptumHealth to the 6% to 8% range. OptumInsight had revenues of $4.8 billion, an increase of $285 million or 6% year-over-year. We continue to progress on customer recovery following last year's cyber event, albeit pacing more slowly than expected, and this is a component of the reduced full year outlook.

Moving to Optum.

Optum Health revenues were $25.2 billion in the second quarter, a decline of $1.8 billion from last year.

This was driven by the previously, noted contract adjustments and the effects of the Medicare funding reductions.

Often Health. Now expects to add 300,000 new value-based care patients this year compared to the initial 650,000 Outlook as it seeks to focus on improving operating performance.

As noted, we've updated, our long-term Target margin objective for Optimum Health to the 6 to 8% range.

Optimum Insight had revenues of 4.8 billion, an increase of 285 million or 6% year-over-year.

John Rex: The contract revenue backlog at the end of the second quarter was $32.1 billion. OptumRx second quarter revenues grew $6 billion, or 19% over last year, to $38.5 billion, driven by new customer ads, as well as continued contribution from specialty products. Total adjusted scripts were $414 million, compared to $399 million in the year-ago quarter.

We continue to progress on customer recovery. Following last year's cyber event, albeit pacing more slowly than expected. This is a component of the reduced full-year outlook.

The contract Revenue backlog at the end of the second quarter was 32.1 billion.

Quarter revenues grew 6 billion or 19% over last year to 38.5 billion driven by new customer adds as well as continued contribution from Specialty Products.

Total adjusted scripts were 414 million compared to 399 million in the year ago quarter.

John Rex: Moving on to 2025 Garden. Our adjusted earnings outlook is at least $16 per share. Revenues will approach $448 billion, growth of 11% over 24. We now expect a full year medical care ratio of 89.25%, plus or minus 25 basis points. This compares to the initial 86.5% midpoint we offered at the end of last year, with the increase driven by the factors discussed. Within this, seasonal pacing compared to historical measures is impacted somewhat by the Part D coverage gap modifications due to the Inflation Reduction Act. With first half results at the midpoint, that places the second half at just under 91.5 percent.

Moving on to 2025 guidance.

Our adjusted earnings Outlook is at least $16 per share.

Revenues will approach 448 billion growth of 11% over 24.

We now expect a full year. Medical Care ratio of 89.25% plus or minus 255 basis points.

This compares to the initial 86.5% midpoint, we offered at the end of last year with the increase driven by the factors discussed.

Al measures is impacting somewhat by the part D coverage Gap modifications due to the inflation reduction Act.

With first half results.

John Rex: with the fourth quarter expected to be the highest and at this distance a relatively proportionate distribution on either side. The full year outlook contemplates a total of $1.6 billion of potential settlement items. An incremental $1 billion over the $600 million recognized in the second quarter. Our tax rate for the year is now estimated at about 18.5 percent affected by our revised earnings outlook as expected benefits remain steady while earnings decline. The lower tax expense in the second quarter reflects the year-to-date recognition of the updated full-year effective tax rate. We expect the second half rate to be just over 20%.

Point that places the second half at just under 91.5%.

With the fourth quarter expected to be the highest and, at this distance, a relatively proportionate distribution on either side.

The full year outlook contemplates, a total of 1.6 billion of potential settlement items.

An incremental $1 billion, over the $600 million recognized in the second quarter.

our tax rate for the year is now estimated at about 18.5%

affected by our revised, earnings Outlook as expected benefits remain steady while earnings decline.

The lower tax expense in the second quarter. Reflects the year-to-date recognition of the updated full year effective tax rate.

We expect the second half rate to be just over 20%.

John Rex: Full year 25 cash flows from operations are expected to be about $16 billion or 1.1 times net income.

John Rex: In June, we increased our dividend by 5%, and we will strike a balance as to how we use capital over the near term, being thoughtful about maintaining a strong balance sheet and credit rating, and mindful of longstanding commitments, including the pending Amethyst transaction. Our updated share count of $912 million to $914 million compares to the original outlook of $918 million to $923 million and considers only share repurchase completed earlier this year. We will continue to balance and assess our capital priorities as we progress to returning to the performance levels we know we can achieve.

Full year. 25 cash flows from operations are expected to be about 16 billion or 1.1 times net income.

In June, we increased our dividend by 5%, and we will strike a balance as to how we use capital over the near term, being thoughtful about maintaining a strong balance sheet and credit rating, and mindful of long-standing commitments, including the pending Medicus transaction.

Our updated share count of 912 to 914 million compares to the original outlook of 918 to 923 million and considers only the share repurchase completed earlier this year.

we will continue to balance and assess our Capital priorities as we progress to returning to the performance levels, we know we can achieve

Stephen Hemsley: With that, I will hand it back over to Steve before we head into Q&A. Hey, thanks, John. This is a challenging year for our enterprise, but I feel strongly we can overcome these challenges as we've done before. I can see the depth of the commitment of our team. We are regaining the intensity, the precision, and the executional disciplines required to perform consistently and reliably. Our customers and our shareholders deserve it, and the health system expects us to function at our full potential. As we look towards 2026 and beyond, we expect the efforts we discussed throughout today's call to steadily improve our performance.

With that, I will hand it back over to Steve before we head into Q&A.

Thank thanks. John.

This is a challenging year for our Enterprise, but I feel strongly, we can overcome these challenges as we've done before. I can see the depth of the commitment of our team.

We are regaining the intensity, the precision, and the execution of disciplines required to perform consistently and reliably.

Our customers and our shareholders deserve it, and the health system expects us to function at our full potential.

Stephen Hemsley: It begins with respecting pricing basics, advancing our foresight acumen, and just a better, more intense, more decisive overall management. We will be driving better business practices, better consumer and provider experience, and accelerating investments in areas in key areas to both strengthen our foundations and modernize our businesses anchored in practical innovations and scaled up AI applications. We are continuing to evaluate the investments we need to make in the near term to meet our long-term growth potential while acknowledging the challenging environment in the year ahead. As I mentioned at our shareholder meeting in June, we're rebuilding the trust through both change and through increased transparency.

As we look towards 2026 and Beyond, we expect the efforts we discussed throughout today's call to steadily improve our performance.

It begins with respecting our pricing basics, advancing our foresight acumen, and just better, more intense, more decisive overall management.

We will be driving better business practices, enhancing the consumer and provider experience, and accelerating investments in key areas.

In key areas to both strengthen our foundations and modernize our businesses, anchored, in Practical Innovations, and scaled AI applications.

We are continuing to evaluate the investments we need to make in the near term to meet our long-term growth potential while acknowledging the challenging environment in the year ahead.

Stephen Hemsley: That includes work to ensure a wide range of stakeholders have confidence in the integrity of our company and our business practices. This work is moving forward in our assessment of key policies, practices, and associated processes by the end of the third quarter and our first performance measures report in the fourth quarter. We have retained independent experts to oversee and assist in these reviews, including the analysis group and FDI consulting. We will use this to continually strengthen and advance our strong compliance environment. Looking to 2026 at this distance, I would expect solid but moderate earnings growth.

As I mentioned, at our shareholder meeting in June, we're rebuilding the trust, through both change, and through increased transparency.

That includes work to ensure a wide range of stakeholders of confidence in the Integrity of our company and our business practices.

This work is moving forward, and our assessment of key policies, practices, and associated processes will be completed by the end of Q3. Our first performance measures report will be available in Q4.

We have retained independent experts to oversee and assist in these reviews, including the Analysis Group and FTI Consulting. We will use this to continually strengthen and advance our strong compliance environment.

Stephen Hemsley: As we look further ahead, we see our earnings growth outlook strengthening quickly in 2027 and pacing steadily upward over the succeeding years.

Looking to 2026 at this distance. I would expect solid, but moderate earnings growth.

Unknown Executive: Now let's open it up for questions.

As we look further ahead, we see our earnings growth Outlook strengthening quickly in 2027 and pacing steadily upward over the succeeding years. Now let's open it up for questions. Operator, please.

Unknown Executive: The floor is now open for questions.

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Unknown Executive: You may remove yourself from the queue by pressing star 2 on your touchtone phone.

Unknown Executive: If you ask multiple questions, we will only be answering the first question so that we can respond to everyone in the queue this morning.

The floor is now open for questions at this time. If you have a question or a comment, please press star 1 on your touchtone phone. You may remove yourself from the queue, by pressing star 2 on your touchtone phone. We ask you to limit yourself to 1 question. If you ask multiple questions, we will only be answering the first question so that we can respond to everyone in the queue this morning.

A.J. Rice: Our first question comes from A.J. Rice with UBS. Hi, everybody.

Our first question comes from AJ Rice with UBS.

Patrick Conway: Maybe just to drill down a little bit on OptumHealth, if I could. You're talking about some rate increases or how you're pricing for a much higher trend in MA on the insurance side. I would assume that has some trickle down benefit to OptumHealth, or when you're talking about having margin consistent with this year, next year on the position piece. Does that not contemplate some benefit from that repricing?

Um, hi everybody. Um,

Patrick Conway: And maybe as well, talk about your discussions with the outside plans that OptumHealth contracts. I mean, are you seeing them make similar steps toward pricing for a more reasonable margin next year that you're trying to do at UHC? It certainly does, AJ.

If I could your um, talking about some rate increases or uh how your pricing for a much higher Trend in MA on the insurance side. I would assume that has some trickle down benefit to Optum health or when you're talking about having margin, um, consistent, uh, with this year, next year on the position piece, is that, um, does that not contemplate some benefit from that repricing and maybe as well? Talk about your discussions with the outside, uh, plans that optimal contracts. I mean, are you seeing them make? Same similar steps, uh, toward pricing for a more reasonable margin next year that you're trying to do at UHC

Patrick Conway: Patrick, you want to comment? Yeah, thanks, AJ, for the question. Let me take the sort of pieces in part. So, yes, in terms of the pricing across payers, UnitedHealthcare and other payers, as they adjust pricing, that flows into our capitation rates. That is a tailwind versus the headwind we saw this year. We're also working with our partners on benefit reductions, which we talked about, so significant benefit reductions across payer partners in a much tighter, transparent, bidirectional dialogue in this year, which I think sets us up better for next year. Those combinations, we think, mitigate 50 percent of the headwind of V-28, which, as you heard, we sized at $4 billion for next year.

It certainly does, AJ Patrick. You want to comment? Yeah. Thanks, AJ, for the question. Um, let me take the sort of pieces and parts. So yes, in terms of the pricing from across payers, UnitedHealthcare and other payers, as they adjust pricing, that flows into our capitation rates.

That is a Tailwind, uh, where it versus the headwind. We saw, uh, this year, uh, we're also working with our payer Partners on benefit reductions which we talked about. So significant benefit reductions, uh, across payer Partners in a much, uh, tighter transparent bidirectional dialogue, uh, in this year, which I think sets us up, uh, better for next year.

Patrick Conway: The other two components that will mitigate the other 50 percent, one, operating cost reductions, where we continue to hone our model using AI and other tools, generating operating cost reductions. And then, next, you know, deep engagement with the patient cohorts we see. So, as you heard, as we mature and remain stable in those cohorts, you have increased performance over time. So, as you pace into 2026, as you heard, we believe we can maintain those margins at the one percent level. Obviously, we'll continue to do the work each day to see if there's any upside to that potential.

Combinations, we think mitigates uh, 50% of the headwind, uh, of V28, which as you heard we sized at 4 billion for next year. The other 2 components that will, uh, mitigate the other 50% 1 operating cost, reductions where we, uh, continue to hone our model, uh, using Ai, and other tools generating operating, uh, cost reductions. And then next, uh,

You know, deep engagement with the patient cohorts we see. So, as you heard, as we mature and remain stable in those cohorts, you have increased performance over time.

Patrick Conway: But the approach this year with our payers has been tight, close, and I think will bear benefits going into 2026. Thank you, Pat.

So, as you paste into 2026, uh, as you heard, uh, we believe, we can maintain those margins at the 1% level. Obviously, we'll continue to do the work each day, to see if there's any upside to that potential. But uh, the approach this year, with our payers has been tight clothes. And I think we'll bear, uh, benefits going into 2026.

Justin Lake: Our next question comes from Justin Lake with Wolf Research. Thanks. Good morning. Appreciate all the detail.

Thank you, Pat. Uh, next question.

Our next question comes from Justin Lake with Wolfe Research.

Justin Lake: I wanted to focus on the run rate out of 25 into 2026. So it looks like you're about $5 of earnings for the second half. I add back about a dollar for the discrete items that John mentioned. You're about $6, given typical seasonality, maybe that's like $13 of run rate earnings.

John Rex: So I wanted to see if that's reasonable math first.

Thanks. Good morning. I appreciate all the detail. I wanted to focus on the run rate out of $25 into 2026. So it looks like you're about $5 of earnings for the second half, with about a dollar for the discrete items that John mentioned. You're at about $6, and given typical seasonality, maybe that's like $13 or $14 run rate earnings. So I wanted to see...

John Rex: And then what are the moving parts that drive EPS growth specifically? Maybe you could talk to where your margins are this year versus where you expect them to be next year. Thanks.

See if that's reasonable math first, and then what are the moving parts? That drive EPS growth specifically. Maybe you could talk to where your margins are this year versus where you expect them to be next year. Thanks.

John Rex: John. Hey, Justin. Good morning. It's John Rex. Just a few comments on that. So yes, your overall kind of assessment of second half is correct.

Bobby: A few things I'd point to, and then I think I'd ask Tim and Bobby to comment a little bit also on as we talk about Medicare Advantage margins and where that goes. I mean, the key elements here, so yes, we are kind of looking at getting some things behind us in terms of the actions we're taking, we anticipate taking in the second half. And as you know, really quite well, 80% of our premium revenues reprice on January 1. So very significant impact in terms of that as you move into that next year, in terms of the impact that creates in terms of off the run rate that you see going into the second half.

John. Hey Justin. Good morning. It's it's John Rex. Just a few comments on that. So yes, your overall kind of assessment is second half is, is, is correct. Um, a few things I'd point to and then I think I'd asked him and Bobby to comment a little bit. Also, as we talked about, uh, Medicare Advantage margins and where they goes, I mean the the the key elements here. So yes, we are kind of looking at getting some things behind us in terms of the uh actions we're taking we anticipate taking in the second half and as you know really quite well 80% of our premium revenues rep price, on January 1.

Bobby: And I'd ask Bobby to maybe comment a little bit specifically on your piece on Medicare Advantage. Yeah. Thanks, Justin, for the question. Thanks, John. So just when you think about, you know, 2026 or 2025, where we're likely to kind of pencil out for the balance of the year here is more in the low end of the new normal range that Tim outlined in his prepared remarks. So think kind of the two to two and a half percent range, and I'm talking about kind of all broad-based UHC Medicare in that bucket. And then given the actions that we're taking for 2026, so the meaningful benefit cuts, the plan reductions, the trend that we're pricing towards, we do believe that'll allow us to overcome some of the headwinds, again, tied to, you know, V28 funding cuts and that embedded trend and expand those margins to a range of two and a half to three percent.

So, very significant impact in terms of that as you move into that next year. Um, in terms of the the uh, the impact that creates in terms of off the Run rate that you see going into the into the second half and I'd asked Bobby to maybe comment a little bit specifically on your piece on.

Yeah, yeah. Thanks Justin for the question. Thanks John. So just when you think about um, you know, 2020 uh, 6 or 2025, where we're likely to kind of pencil out for the balance of the Year here is more in the low end of the new normal range that Tim outlined in his prepared remarks. So think kind of the 2 to 2 and a half percent range and I'm talking about kind of all Broad.

Bobby: So think about us then getting to kind of the midpoint of that range by 2027 and advancing from there.

John Rex: Thanks for the question. So, Justin, yeah, really kind of the math that you're looking at here. So continued trend accelerations that we look at through the end of the year while our revenues are staying the same, and then we get to Jan 1 where the vast majority of our premium revenues reset, and that's really the impact that you're seeing in terms of as you look at that 2H run rate and where we come out. Thank you.

From there. Thanks for the question. So Justin yeah. Really kind of the math that you're looking at here. So continued Trend accelerations that we look at through the end of the year, while our revenues are staying the same. And then we get to Jan 1 where the major vast majority of our premium revenues reset. And that's really the impact that you're seeing in terms of, as you look at that 2 H, run rate and where we come out. Thank you.

Josh Raskin: Our next question comes from Josh Raskin with Nephron Research. Thanks. Good morning. I appreciate some of the commentary you've made on 26 and 27, even.

Next question, please.

our next question comes from, Josh Raskin with nefron research,

Stephen Hemsley: Do you have an updated view on your long term EPS growth rate? You know, it was formally cited at 13 to 16% at the enterprise level. And then I heard the target margins obviously updated for OptumHealth. But do you have updated target margins for maybe UHC in its entirety, as well as the other two segments within Optum? Thank you. Yeah, thanks, Josh, for the question. You know, as you can appreciate as we're just coming back on stream, in the near term, our growth rates do not reflect, I think, the potential of this enterprise. So, it's somewhat academic, but I expect we will pace back steadily to low double-digit ranges and continue to advance from there.

Thanks. Good morning I appreciate some of the commentary you've made on 26 and 27. Even do you have an updated view on your long-term EPS growth rate? The you know what was formerly? Sighted at 13 to 16% at the Enterprise level? And then I heard the target. Margins obviously updated for Optimum Health, but do you have updated Target? Margins for maybe UHC in its entirety as well as the other 2 segments with an Optimum,

The, for the question, you know.

Stephen Hemsley: And I think, importantly, the framework for our long-term growth outlook remains very much intact. Reasonable year-over-year organic growth from within well-run businesses. The Compounding Effect of Deliberate Productivity Gains The compounding effect of capital applied in the form of share buybacks as we return value and capital to shareholders, and the compounding effect of capital use in evolving the business model toward a more expansive view of the healthcare markets. that is less fragmented, more integrated, to better serve consumers and the overall system. And the components of that should allow us to continue to grow at the strong levels we've experienced in the past.

As you can appreciate as we just coming back uh on stream um in the near term, our growth rates do not reflect. I think the potential of this Enterprise. So from it's somewhat academic but I expect we will Pace back steadily to low, double digit ranges and continue to advance from there.

And I think, importantly, the framework for our long-term growth Outlook remains very much intact.

Reasonable year-over-year. Organic growth from within well-run businesses.

The compounding effect of deliberate productivity gains.

The compounding effect of capital applied in the form of share BuyBacks, as we return value and capital the shareholders, and the compounding effect of capital use in evolving. The business model toward a more expansive View,

Of the healthcare markets.

That is less fragmented more integrated to better, serve consumers, and the overall system.

Stephen Hemsley: And that's our outlook on it.

And the components of that should allow us to continue to grow at the strong levels. We've experienced in the past,

Tim Noel: And, Josh, just maybe a little bit on margins. Maybe Tim has a comment, and he made some comments on Medicare in particular with the IRA changes. And, Tim, maybe if you just could reflect on those. Good morning, Josh. Thank you. So, you know, we talked about the reframing of the fraud-based Medicare Advantage targeted margin range, really kind of really not all that different, just the mechanical implications of more revenue coming through the IRA without necessarily any incremental earnings. And then, as Bobby just talked about, you know, we see that pacing to the closer to the midpoint in 2026 and getting there in 2027.

And that's our outlook on it.

Tim Noel: On the commercial business, 2026 will be a year where we'll not get all the way into our target margin range of 7 to 9%, but certainly see a path to get there thereafter. So really no change, bottom line, to the targeted margin range across UHC. I think just maybe Tim's comment that he made on the call in terms of how he thinks about Medicare Advantage with the addition of those IRA dollars and such, and it doesn't change really the productivity of the business, it's just that piece of the revenue impacts the margin calculation that came in, the piece of revenue that came in without really any earnings attached to it, to when it came in.

And Josh, uh, just maybe a little bit on margins, that maybe Tim has a comment and he he made some comments on, on, on Medicare, in particular with the IRA changes and Tim maybe if you just could reflect on those good morning. Josh. Thank you. Um, so you know, we talked about um, the reframing of the broad-based Medicare Advantage, um, targeted margin range, really kind of really not all that different. Just the mechanical implications of more Revenue coming through the IRA without unnecessarily, any incremental earnings, um, and as Bobby just talked about, you know, we see that pacing to the closer to the midpoint in 2026 and getting there in 2027. Um,

On the commercial business, 2026 will be a year where we will not get all the way into our target margin range of 7% to 9%, but we certainly see a path to get there thereafter. So really, no change to the bottom line regarding the targeted margin range across UHC.

John any more.

comment that he made on the call in terms of how he thinks about Medicare Advantage with the addition of those Ira dollars and and such and um doesn't change really the productivity

Stephen Hemsley: So similar profile. And in general, I don't think we've actually ever seen the full portfolio of Optum perform to its full potential, so I think that should be strongly additive, as well as the emergence of the OptumInsight businesses, the strong margins that are coming off the platform of more technology-enabled services. Those elements play in but it is so early in our restart that to me the discussion of a long-term growth rate seems somewhat academic other than the framework for our historical outlook remains fully intact.

of the the business is just that that piece of the revenue impacts the margin calculation. Uh that came in at a piece of Revenue that came in Without Really any earnings attached to it to when it came in so similar profile. And in general, I don't think we've actually ever seen the full portfolio of opt to perform to its full potential. So I think there's you know that should be

Strongly additive, as well as the merchants of the optimum inside businesses. The strong margins that are coming off the platform of more technology-enabled services. So.

those elements play in, but it is so,

early, um, in our restart that um,

To me, the discussion of a long-term growth rate, seems somewhat academic other than the framework for our historical, uh, Outlook remains fully intact.

Kevin Fischbeck: The next question comes from Kevin Fischbeck with Bank of America.

Next question.

The next question comes from, Kevin fishbach with Bank of America.

Okay, great thanks. Um, you know, in your commentary around, the guidance reduction you mentioned across a number of businesses, that, you know, you had portfolio actions at your delaying. Can you talk a little bit about what exactly those types of actions were AC the businesses and are those?

Potential savings—still something that you think you're going to execute on? Or are those not the right way to think about it? You know, adding those up and then coming up with an earnings power number at some point over the next couple of years. Thanks.

Clarify the question.

Stephen Hemsley: I'm not sure I understand. Yeah, you mentioned a number of things like when you're trying to bridge between like, you know, the Medicare Advantage, Results this year versus, you know, what you assumed would happen. You put, I think you put some buckets in there saying that you were going to do some things and then you decided to put them on pause. Is that not the right? Way to think about it. These are these are on transactions.

Um, I'm not sure I understand portfolio.

Yeah, you you you mentioned a number of things like, um, when you're trying to bridge between like, you know, the Medicare Advantage. Um,

Uh, results this year versus, um, you know what? You assumed would happen. You put, I think you put some buckets in there saying that you were going to do some things, and then you decided to put them on pause because that was not the right approach.

Stephen Hemsley: Yeah, so I that's a good question because I do think that that needs to be clarified. The company pursued a kind of a reevaluation of the portfolio of all of its businesses. last year, and we're taking actions to position some of the businesses and divested some. That, I think, is evident in our results. And as I came in and looked at that, my orientation is to pursue more the performance of the business portfolio that we have, make those businesses perform to their full potential. I think that portfolio needs to be considered in light of you know, what I think the real performance potential is.

Way to think about it. These are on transactions. Yeah, so.

I I I that's a good question because I do think that that needs to be clarified, you know, the company pursued, uh kind of a re uh an evaluation of the portfolio of all of its businesses.

Last year, we’re taking actions to position some of the businesses and um,

Uh, the vested sum that I think is evident in our results. Um, as I came in and looked at that, my orientation is to pursue more of the, the, uh,

Performance of the business portfolio that we have make those businesses perform um to their full potential. I think the that

Portfolio needs to be considered in light of, uh,

Stephen Hemsley: And so we stopped that entire activity. And some of that was considered in the outlook in the current year. And that has been withdrawn completely. And we are focused on the performance of the businesses that we have. And we'll pick up portfolio assessment somewhere down the road. But right now, our focus is on the portfolio that we have. And we have removed any of that from our outlook.

You know what? I think the real performance potential is, and so we stopped that entire activity. Some of that was considered in the outlook in the current year, and that has been withdrawn completely.

And we are focused on the performance of the businesses that we have, and we'll pick up portfolio assessment somewhere down the road. But right now, uh, our focus is on the portfolio that we have and we have removed any of that from our Outlook.

Kevin Fischbeck: Does that answer it, Kevin?

Okay. Thanks next question, please.

Does that answer your question?

Kevin Fischbeck: Kevin, does that answer your question?

Kevin, does that answer your question?

Kevin Fischbeck: Actually, maybe just to clarify, so are these businesses that you thought you were going to be losing money and you're now going to keep them and focusing on the earnings power going forward? Or was there something around gains on sales or things like that that you were going to recognize from the investing things that you're not going to include in the guidance?

Stephen Hemsley: Thanks. Oh, I think that's a much more complex issue, Kevin. I think the motivations for those transactions all have different reasons. Some of those businesses we thought were better in the hands of others. Others were what's thought to be, let's say, not core. But we're really not debating that right now. I think all solid businesses and we'll continue to run them and optimize their performance and then consider their long-term standing in our portfolio.

Actually yes, maybe just to clarify. So are these businesses that you've thought you were going to be losing money and you're now going to keep them in focusing on the earnings power going forward or was there something around around gains on sales or things like that that you were going to recognize from uh the best thing things that you're not going to include in the guidance? Thanks.

Oh, I think that's a much more complex, uh, issue, Kevin, I think the motivations for for those transactions, all have different reasons some of those businesses we thought, uh, were better in the hands of others. Uh others. Um were let's bought to be let's say not core but we're really not to pay you that right now. I think all solid businesses and uh we're continue to uh run them in

Optimize their performance and then consider their long-term standing in our portfolio.

Next question, please.

Lance Wilkes: Our next question comes from Lance Wilkes with Bernstein. Great.

Our next question comes from Lance Wilks with Bernstein.

Stephen Hemsley: Can you talk a little bit about the management process and strategic review process that you've undertaken with the company, and where you are to date with that, maybe providing some insight into what the management process was previously, and the changes you've made to it? And then from a strategic review process, would you say you're completed with any sort of strategic review? Or are there any sort of timeline associated with future strategic review? Thanks.

Great. Can you talk a little bit about the um, management process and strategic review process, um, that you've undertaken with the company and where you are to date with that, maybe per, um, providing some insight into what the management process was previously. And the changes you've made to it. And then from a strategic review process, would you say you're completed with any sort of strategic review, or are there? Um any sort of timeline associated with future, strategic review? Thanks?

Stephen Hemsley: Well, I'm not sure I know what you mean by strategic review, but just kind of thematically address this probably just 70 plus days in. It's kind of returning to what I would call very basic, fundamental discipline, so much greater intensity around... Depth of review of the businesses, underlined financial levers, et cetera, core of the economic levers in the businesses. You know, basically just a much more intensive monthly management review of business performance, not just on financials, but on operating metrics, on relationships with the external stakeholders, on future potential, on the progress made on remediation efforts and programs, offsetting some of the headwinds that we have discussed this morning, like B28 and so forth.

Well, I'm not sure. I know what you mean by strategic review, but um just kind of thematically address, this probably just 70, plus Days. Inn.

um,

Kind of returning to what I would call very basic um of of fundamental uh discipline. So

Much greater intensity around. Um,

depth of review of the businesses, underlying Financial levers, uh, Etc core of the economic levers, uh, in the businesses

You know, basically just a much more intense, it's managed monthly management review.

Of business performance, not just on financials, but on operating metrics.

Stephen Hemsley: So just a really comprehensive business-by-business review. and assessment of the performance prospects of the businesses, I'd say relatively in the near term. much more broader engagement of the management team engaging our resources across the enterprise to take just a very fresh objective look at all of the businesses, the progress made in terms of their undertakings, and maybe refocusing those things to things that on let's say a more narrow, more concentrated agenda of priorities. Faster decision making, changes in people, there have been, I think, as Patrick described, pretty far reaching changes across the entire Optum portfolio that is still in motion across our other businesses and across corporate.

On relationships with external stakeholders regarding future potential, as well as the progress made on remediation efforts and programs, we are offsetting some of the headwinds that we have discussed this morning, like B28 and so forth. So, just a really comprehensive business-by-business review.

Um,

and uh assessment of the performance uh, prospects of the businesses, I'd say relatively in the near term

Much more broader engagement of the management team.

um, and uh,

Engaging uh our resources, the Enterprise to take a just a very fresh objective. Look at all of the businesses, the progress made in terms of their undertakings and maybe refocusing those things to things that um,

Um, let's say uh, a more narrow more concentrated agenda of priorities.

Faster decision-making, um, changes in people. There have been, I think as practice described, uh, pretty far-reaching changes across the entire Optum portfolio. That is still, um,

Stephen Hemsley: I'm just basically rambling to give you a sense that it is a much more intensive everyday kind of engagement.

In motion, uh, across our other businesses and across corporate. So

Stephen Hemsley: We have returned to monthly business meetings. We are focused on six underlying. directions along those lines. And the leadership team has really engaged exceptionally well. We have returned to work across the enterprise, just to give you an example of things like that. And I just think there is a new tone and a new expectation setting in. And then we are going to continue to drill down on these businesses get in and complete the 2026 planning process. So I think that gives you a feel for it.

um I'm just basically rambling to give you a sense that is is much more intensive. Uh every day kind of Engagement we have returned to monthly business meetings. We are focused on 6 under uh

directions along those lines.

And, um, the, uh, leadership team as really, uh, engaged, uh, exceptionally well.

Uh, we have returned to work on the Enterprise. Just to give you an example of things like that, I just think there is a new tone and a new expectation setting in.

Um, and then, we are going to continue to drill down on these businesses and get much more granular. Uh, particularly as we, uh,

Get in and complete the 2026 planning process. So I think that gives you a feel for it.

Great, thanks.

Sure.

Stephen Hemsley: And our next question comes from Lisa Gill with J.P. Morgan. Thanks very much. Good morning. Steve, when you talked about 2026, you talked about this steady improvement, but you also said you need to evaluate investments. How should I think about that for 2026? Are there incremental costs that you need to bring online, you know, other investments that you need to make in the business as we think about 2026? And if we do have incremental investments in 2026, how do we think about the returns on those investments in the timeline? Thank you.

And our next question comes from Lisa Gil with JP Morgan.

Stephen Hemsley: So I, you know, coming in to kind of returning to this environment you, obviously, looked at particularly with the results at the cost structures, the organizational approaches that have been taken and so forth, and I think there are meaningful cost opportunities within the enterprise, and we are pursuing them with urgency. But I also believe that we should be balanced, that there are areas that we have under-invested, and they include areas of OptumInsight, where Patrick talked about the performance challenges there. OptumInsight, I think, can be a remarkable business, but we need to pay more attention to it, make sure it has stable and deep leadership, and we need to make the investments in updating the product offerings, which are largely a portfolio of point-to-point solutions, and with the technology capacities we have and the expertise we have, make them much more compelling end-to-end kind of impacts.

All right, thanks very much, good morning. Um, Steve when you talked about 2020 Stakes, you talked about this steady Improvement but you also said you needed to evaluate Investments. How should I think about that for 26? Are there incremental costs that that you need to to bring online? Um you know other Investments that you need to make in the business as we we think about 26 and if we do have incremental investments in 26, how do we think about the Returns on those investments in the timeline?

mhm, so I I, but

you know, coming in to, uh,

Uh, kind of returning to this environment. You obviously looked at uh, particularly with the results at the cost structures.

uh, the organizational, uh,

uh, approaches that have been taken and so forth. And, you know, I think there are meaningful cost opportunities.

Um,

Uh, within the Enterprise. But I and, and, and we are, uh, pursuing them with urgency, but I also believe uh, that we should be balanced. That there are areas that we have, uh, underinvested and they include um, areas of Optum insight to where Patrick talked about, um, the Performance challenges, their up them Insight. I think can be a remarkable business, but we need to pay more attention. Attention to it. Make sure it has, uh, stable and deep leadership. And we need to make the investments in the

Patrick Conway: And that would be just one example. I think our AI agenda, Sandeep has gotten real traction on that agenda, and I intend to accelerate it to really infuse this entire to develop the capabilities to Again, revitalized products really across the enterprise. I'd also tell you that, again, in what I'll view as OptumInsight, Divya, who's leading that business, the fintech agenda for that could also be compelling and has also been under-invested, and we have an excellent and distinctive platform there, and we need to push forward on that. So, I think there are. So many areas of opportunity that really are near term for us.

Uh updating the product offerings which are largely a portfolio of point-to-point solutions and with the technology capacities we have and the expertise. We have make them much more compelling end to end kind of uh impacts. Um and that would be just 1 example. I think our AI agenda Sandeep has gotten um real traction uh on that agenda and um I intend to accelerate it to really Infuse this entire Enterprise with an AI first orientation.

uh, and also use that as a means to develop the capabilities to

Uh, again, Revitalize products really across the enterprise.

I'd also tell you that again in what I'll view as Optum Insight, Divya.

Um who's leading that business? Uh the fintech agenda for that could also be compelling and has also been underinvested in. We have an excellent and distinctive platform there. And we need to uh, push forward on that. So I I think there are

So many areas of opportunity.

Stephen Hemsley: Do I think they will translate? I think they'll translate into. Good contributions for 26. But I think not only do we need a little money, we need a little bit of time. And so I do think 27, 28 is really where you're going to see acceleration in those for sure in 27. So does that give you a feel for those kinds of things? And I don't know, Patrick or Divya, if you have other commentary?

That uh, really are near-term for us. Do I think they will translate? I think they'll translate into

Good contributions for 26. But I think not only do we need a little money. We need a little bit of time and so I do think 2728 is really where you're going to see acceleration in those for sure in 27.

Give you a feel for those kinds of things and uh, I don't know. Patrick or Divya if you have other commentary,

Patrick Conway: So just briefly building on what Steve said, and then Divya, feel free to add on. Look, I think OptumInsight and OptumFinancial and the AI Agenda are a large area of opportunity. As we interact with clients and customers, we hear that from payers, providers, others, they want our support in those areas. So I think it's both external and internal. Internal on cost savings, external on growth and innovation, as Steve alluded to.

Krista Nelson: And Divya, I'll turn it over to you if you want to add more. Yeah, Lisa, coming into this business and just giving it a fresh look, there's a lot to be optimistic about in both of these businesses, OptumInsight and OptumFinancial. There's some structural tailwinds when you think about it. Firstly, as Steve said, payers and providers are looking for tech forward solutions to help solve their problems and the headwinds that they face. And coming in, I'm finding that we have deep customer relationships and domain knowledge that will help us do that. On top of that, combining OptumInsight and OptumFinancial, we're able to create unified solutions that are going to offer the market a lot more financial flexibility.

So just briefly building. What do you uh with Steve said and then Divya feel free to add on look? Um, I think Optum insight and Optum financial and the AI agenda are a large area of opportunity as we interact with clients and customers. We hear that from payers providers others. They want our support in those areas. So I think it's both external and internal internal on cost savings external on growth and Innovation as Steve alluded to and Divya turn over to you if you want to add more. Yeah. Uh, Lisa coming into this business and just giving it a fresh look. Uh, there's a lot to be optimistic about in both of these businesses, Optimum insight and Optimum Financial. Uh, there's some structural Tailwinds when you think about it. Firstly, as Steve said payers and providers are looking for Tech forward solutions to help solve their problems. And the headwinds that they face and coming in, I'm finding that we have deep customer relationships and domain knowledge that will help us do that.

Krista Nelson: And that's something that the market really needs. So, what we're doing is taking all these trends and we're coming up with a product portfolio that's AI-based, and we're launching, we've already launched this year an AI-powered RCM solution. Later this year, we'll be launching an AI-powered real-time coordination of benefits. So, think of this as early innings in our product journey, and we're going to have more launches coming out in the coming quarters and years, which makes me very optimistic about the future of the business. As Steve said, this is not an area we've focused in in the past, but we have the right strategy, we have the right investments, and we have the right team to go execute it.

On top of that, combining Optimum site and Optimum Financial, we're able to create unified solutions that are going to offer the market a lot more financial flexibility. And that's something that the market really needs.

Stephen Hemsley: Thank you. And I'll just make two other comments, and one pretty basic, and that is you come in and you take a look and you see cost opportunities for sure, and starting at corporate and the corporate versions of the business units, and you basically are sitting back saying, We're going to pull those back, and we're going to make the investments in the businesses that we think can produce remarkable performance for us going forward, high-margin businesses, etc. And that plays into the long-term growth view, and that is if we execute on those, which have always been in our strategic sites, the contributions of those can be distinctive and plays into a very positive long-term growth outlook.

So what we're doing is taking all these Trends and we're coming up with a product portfolio, that's AI based and we're launching we've already launched this year and AI, powered RCM solution. Later this year, we'll be launching a AI powered real-time coordination of benefits. So think of this as early innings in our product journey and we're going to have more launches coming out in the coming quarters and years, which makes me very optimistic about the future of the business. As Steve said, this is not an area we focused in in the past but we have the right strategy, we have the right Investments and we have the right team to go execute it. Thank you.

And I'll just make 2 other comments and 1, pretty basic. And that is you come in and you take a look and you see cost opportunities for sure and starting a corporate and the and the corporate versions of the business units. And you basically are sitting back saying

We're going to re we're going to pull those back and we're going to make the investments in the businesses that we think can produce. Um, remarkable performance for us going forward, high margin businesses, Etc, and that plays into the long term growth View and that is if we

Stephen Baxter: Next question, please. Our next question comes from Stephen Baxter with Wells Fargo. Yeah, hi, thanks. I think you suggested the long-term target margin for value-based care is now 5%. I think this is also, you know, what you suggested the business earned as recently as 2023 before the onset of V28.

Uh, execute on those, which have always been in our strategic, uh, sites. Uh, the contributions of those can be distinctive and plays into uh, you know, a, a very positive long-term growth Outlook.

Next question, please.

Our next question comes from Stephen Baxter with Wells Fargo.

Patrick Conway: So it's just probably helpful to better understand, I guess, what were the old value-based care target margins to compare the 5% to? And I heard you, you know, loud and clear talk about, you know, expected stability in 2026. Can you better help us understand the drivers, you know, beyond 2026, with the exception maybe of the MA repricing, which we already understand, to get back to that 5%? Thank you.

Patrick Conway: Yeah, so maybe we'll start with Patrick, and then if John wants to comment about kind of the change of perspective on margins there. Patrick. Yeah, so thanks, Stephen, for the question. So you did hear correctly, OptumHealth margin all in 6 to 8%, value-based care, as we said today, you know, estimating around that 5% level. Really, the issue is the significant revenue hit to the system with B28 and what that meant and adjusting the impact. I'd point you back to the cohorts that we called out. I think this is critical. In years 1 and 2, which is about 40% of our membership as we stand today in 2025, negative margins.

Yeah, hi thanks. Um, I think you suggested the long-term Target margin for Value. Based care is now 5%. I think this is also, you know what, you suggested the business earned as recently as 2023 before the onset of V28. So it's just might be helpful to better understand. I guess what were the old value based care, Target margins, that compare the 5% to and I heard you, you know loud and clear talk about, you know, expected stability in 2026. Can you better help us understand the margin drivers? Um, you know, beyond 2026 with the exception, maybe of the anime rep pricing, which we already understand to get back to that 5%. Thank you.

Yeah, so maybe we'll start with Patrick and then if John wants to, to, to comment about the kind of the change of perspective on margins there. Patrick Yeah. So, uh, thanks Stephen for the question. Uh,

So, you did hear correctly. Optum Health's margin, all in, is around 6 to 8%. In value-based care, as we sit today, we are estimating around that 5% level. Really, the issue is the significant...

Patrick Conway: Years 3 to 4 cohorts, 2% margins. Year 5 plus. 8 plus percent margins. If you look at the progression as we focus on, you know, taking risk in markets that were confident in our ability to perform and in products, primarily HMO, confident in our ability to form, focused on employed and contracted positions, you should see those cohort shifts. So years one to two will be more in the range of 25 to 30 percent of the margins. And then as you heard on the services businesses, we've got services businesses often with a margin around 10 percent.

Revenue, uh, hit to the system with b28 and what that, uh, meant, uh, and adjusting the curve. Uh, adjusting, uh, the impact. I'd point you back to the cohorts that we called out. I think this is critical uh, in years 1 and 2, uh, which is about 40% of our membership. As we stand today in 2025 negative margins years, 3 to 4 cos 2% margins year, 5 plus

8 plus percent margins.

If you look at the progression as we focus on, you know, taking risk in markets that were, uh, confident in our ability to perform and in products, primarily HMO, confident in our ability to form focused on employed and contracted positions you should see those cohort shifts. So years 1 to 2 will be more in the range at 25 to 30% of the portfolio.

The years 5 plus more 40 plus percent that gets you to that 5.

Tim Noel: We'll continue to grow those. And I'd call out in care delivery fever service, we have an opportunity for both growth and margin improvement. Home health, low double digits, surgical centers in the range of 20 percent. But in care deliveries in our clinics, we've got opportunities, especially in some regions, to improve performance, improve that margin portfolio and improve the performance of the care delivery service bucket. And Steven, considering the change in the Optum health margin target, most of that is driven by the value based care, the value based care perspective. And what's going on there is really we are being a little more circumspect about how long it takes to get these practices into the zone that we need them to be in.

Margin around 10% will continue to grow, and I’d call out in care delivery, fee-for-service. We have an opportunity for both growth and margin improvement. Home health is low, double digits; surgical centers are in the range of 20%. In care delivery, particularly in our clinics, we’ve got opportunities, especially in some regions, to improve performance. We can improve that margin portfolio and enhance the performance of the care delivery service bucket.

And Stephen. Um, if considering the, the, the change in the Optimum Health margin Target, most of that is driven by really the value based care. Uh, the value based care perspective, and what's going on, there is really we are, um,

Tim Noel: So the appropriate amount of time to get them performing as they should perform, that's a component there. The conversion for those that are still mostly fee for service and getting those into a position of where they can actually also start becoming fully accountable practices. important elements in that. And then this perspective that at five million patients served today, that should be the addressable market is much, much larger than that. and that we will continue to be continuing to do this for a decade as Patrick made in his state in his prepared comments and the investments of that take.

Being a little more circumspect about how long it takes to get these practices into the, uh, Zone that we need to to be in. Um, so it the appropriate amount of time to get them in performing as they should perform that's a component there. Uh, the conversion for those that are still, uh, mostly fee for service and getting those into a position of where they can actually also, uh, start uh, start becoming fully accountable, uh, practices.

Important elements in in that and then this prospective that at 5 million patients serve today. That should be um, that addressable Market is much much larger than that.

Tim Noel: So a little more circumspect about the investments that we need to put in to bring these to bring these into full production. Patrick noted that some of the the longest standing vintages of or cohorts of members are performing at eight percent. plus margins. But we're giving ourselves more time to get there and also giving ourselves times more investment room, maybe echoing a little on what Steve said in terms of the investments we need to make into getting them fully ready and to be performing and that we'll be making these investments for the next decade as we grow this business.

And that we will be continuing to do this for a decade as Patrick made in his, his stayed in his prepared comments and the Investments of that take. So, a little more circumspect about the Investments that we need to put in to bring these uh, to bring these into full, uh, to fully full production. Um, Patrick noted that some of the, uh, the uh, longest standing vintages of, or, or cohorts of members are performing at 8%

Tim Noel: Or more. So six to eight becomes a much more rational and better guidance outlook.

Plus margins, uh, but it just, it's we're giving ourselves more time to get there and also giving ourselves time more investment room. Maybe echoing a little on what Steve said, in terms of the Investments, we need to make and to get them getting them fully ready and to be performing and that will be making these Investments for the next decade as we grow this business or more. So at 6 to 8 becomes a much more

Um, rational, uh, and better guidance outlook.

So good question. Thank you for asking it. Next please.

Sarah James: Our next question comes from Sarah James with Cantor Fitzgerald.

Our next question comes from Sarah James with Cantor Fitzgerald.

Andrew Mok: Thank you.

Unknown Executive: Can you talk about any changes you've made in your management review process of underwriting assumptions and conservatism, and the independent party review that you talked about? Does that involve any of your underwriting process? Thank you.

Thank you. Um, can you talk about any changes you've made in your management review process of underwriting assumptions and conservatism? And does the independent party review that you talked about involve any of your underwriting process? Thank you.

Um, so yes, so first of all, I have maybe, uh, Tim comments about kind of underwriting perspectives, uh, as as well and maybe then Dan Schumacher because, uh, kind of from an Enterprise, uh, point of view we are looking at, uh,

You know, let's say strengthening, uh, underwriting and making sure that we are taking it. A total Enterprise view from a underwriting point of view. So Tim you want to start? Yeah, thanks for the question Sarah. So with respect to, you know, underwriting and the processes associated with that, you know, we we still feel like, um, we have, you know, very strong people processes in place, um, to submit product filings to analyze and assess our business. And I think that's, you know, 1 of the reasons why we have a very clear view on what's happened in 2025. Um, if there's 1 change that changed would be that, I think we're a little bit more respectful of the environment that we're in and the dynamic nature of it. Um and we're contemplating that as we think about our pricing and all of our businesses commercial Medicare and then we'll we're going to use those data.

Analytics on the Medicaid side, to our proch our um Partners our state partners with data-driven insights as we talked about how to configure rates, appropriately, moving forward. So that Revenue match matches the new Acuity of these these these, uh, populations. But, you know, no fundamental change in the processes in people. We're very strong there, um, and these analytics will frankly Drive, um, the approach that we're seeing, which I think is appropriate and respectful of of what's going on, broadly, um, in the healthcare industry.

And good morning Sharon. This is Dan. Um, so at the Enterprise level uh we are working to uh strengthen our forecasting process. Uh We've implemented uh and you know, internal audit review uh that examines our

Cohorts, as well as the revenue composition, obviously make revenues complex when you think about the interactions between, um, you know, risk model changes and so forth. So we'll be doing that as well. And, uh, likewise building out, uh, and strengthening our analytics, um, taking advantage of new approaches, working with Sandeep on the AI front and pulling in signals earlier, and being able to adapt to those more quickly, uh, and then propagate them rapidly across the enterprise. So those are some of the things that we have underway. Yeah. And I think we already use uh, third-party experts in our processes, so that would not be anything new. I think we probably use as much or most of the resources in the marketplace along those lines and have for years.

But at the end of the day, um, as those processes come to, to closure, judgments are made and judgments are made about Market reads and how, how markets are predicted to perform. And I think those judgments uh, are some of the areas that, um,

Are are kind of sensitive in terms of our Outlook right now.

And um, the oversight of those uh, judgments. And the conservativeness of them, uh, is also something we are taking into place and and broadening those, uh, decisions, uh, across the Enterprise. So a good question but it is definitely uh, among the processes that are under review uh, across the Enterprise.

Andrew Mok: Our next question comes from Andrew Mok with Barclays. Hi, good morning. I wanted to follow up on Medicare margins.

Our next question comes from Andrew mock with Barkley's.

Bobby: If we think about the three patient populations in Medicare Advantage, retail, group, and special needs, can you compare the relative margin profiles and different paths of margin recovery for each, including which population is most addressable near-term? Thanks. Please. Yeah, hey, good morning, Andrew. Bobby here. So yeah, when you again, overall margins for 25, think about two to two and a half percent 26, expanding to 22.5 to three. Yeah, we talked about early in the year, some of the pressures that we were seeing in the group business in particular, with the trend pressure kind of overweight in that area, you know, I would say that that phenomenon has continued.

Good morning. I wanted to follow up on Medicare margins. If we think about the three patients, the Medicare Advantage Retail Group, and Special Needs, can you compare the relative margin profiles and different paths of margin recovery for each, including which population is most addressable near-term? Thanks.

Please.

Bobby: We continue to see certainly pressure on the medical side across all populations, but that one in particular has been elevated group, as you kind of note, does have the opportunity to reprice each year. Not dissimilar from individual MA, and we are pursuing those discussions with our group customers. So think about the majority of those being able to be repriced on a given year. And that is absolutely kind of the path that we're moving down on the retail and snip portions. I would say both performing generally in line. Obviously, more of our growth this year is coming in both the DSNP and CSNP space.

Yeah. Hey, good morning, Andrew. Uh, Bobby here. So, yep. When you think about overall margins for 2025, think about 2 to 2.5 percent, and for 2026, expanding to 2.5 to 3 percent. Um, yeah, we talked earlier in the year about some of the pressures that we were seeing in the group business in particular, um, with the trend pressure kind of overweight in that area, you know. I would say that that phenomenon has continued. We continue to see certainly pressure on the medical side across all populations. But that one in particular has been elevated. Um, you know, group as you...

Bobby: We saw that in AEP. We've continued to see that as the years progressed on balance, that growth is accretive to the enterprise. Those are areas that we're going to continue to focus. I think we have the broad care management tools really that kind of best equip us in partnership with some of our value based care providers like Optum to really effectively manage that population. So that's going to be an area you continue to see us lean into heavily and bring the full capabilities and assets of the enterprise. And on the retail side, we talked about, obviously, the different approach we're taking to trend for 2026.

Kind of know does have the opportunity to reprice each year not dissimilar from, you know, individual Ma and we are pursuing those discussions with our uh group customers. So think about the majority of those being able to be repriced on a given year. Um and that is absolutely kind of the path that we're moving down on the retail and snip portions. You know, I would say both um performing you know, generally in line obviously more of our growth this year is coming in both the dip and sea Snips space.

Bobby: And different approach that we're taking to the products, the benefits, exiting a significant number of plans and obviously impacting, as Tim noted, about 600,000 plus members that is predominantly in the PPO space. And think about roughly a third of those is kind of full market or sub market exits. So meaningful adjustments coming both on the individual side and the group side to help advance that margin progression for 2026. Thank you.

We saw that in a, we've continued to see that as the years progressed on balance. You know that growth is accretive to the Enterprise. Those are areas that we're going to continue to focus. I think we have the broad Care Management tools. Um, you know, really that kind of best equip us, um, in partnership with some of our value based care providers, like Optimum to really effectively manage that population. So that's going to be an area. You can continue to see us lean into, um, heavily and bring the full capabilities and assets of the Enterprise and on the retail side. Um, you know, we talked about obviously the the different approach we're taking to Trend um, for 2026.

And the different approach that we're taking to the, the products, the benefits, exiting a significant number um, of plans, and obviously impacting as Tim noted about, 600,000 Plus members, that is predominantly in the PPO space. Um, and think about a roughly, a third of those as kind of full Market or submarket exits. So, you know, meaningful adjustments coming both on

You know, the individual side and the group side to help advance that margin progression for 26.

Anne Hines: Next question, please.

Thank you next question, please.

Michael: Our next question comes from Anne Hines with Mizuho and Securities. Great, thank you.

Our next question comes from Anaheim with Mizuho and Securities.

Michael: I don't know if you addressed it on the call, but can you remind us what your target margin is for Medicaid and what you expect it to be in 2026? And then just to follow up, John, you had talked about 80% of the premium next year will increase because the pricing cycle should improve in 2026 for the industry. Can you give us a compounded increase that you expect? That would be great. Thank you. Michael. Thank you for the question.

Great, thank you. Um, I don't know if you addressed it on the call, but can you remind us? What your target margin is from Medicaid, and what you expected it to be in 2026 and then just to follow up, um, John, you had talked about 80% of the premium next year, um, will increase because the pricing cycle should improve in 2026 for the industry. Can you give us a compounded increase that you expect, that would be great. Thank you.

Michael.

Michael: For 2025, we expect break-even performance for a non-dual or core Medicaid business under community and state. Our 2025 Medicaid earnings outlook is down modestly due to persistent high medical trend stemming from care usage levels that are really higher than we realize in the final stages of redetermination and also increased service intensity per encounter, as identified within our claims data. We do expect some degradation with our cost-benefits ratio driven by the 12- to 18-month lag that we see in our core Medicaid rating cycle process. And as we think about 2026, we contemplate negative margins at that time, anywhere from negative 1 to negative 1.7 percent.

Uh, thank you for the question. For 2025, we expect break-even performance for a non-Door or core Medicaid business under Community and State. Our 2025 Medicaid earnings outlook is down modestly due to persistent high medical trend.

Stemming from care usage levels. The really higher than we realized in the final stages of redetermination and also increase service intensity per encounter as identified within our claims data,

Michael: Thank you for the question.

We do expect some degradation with our cost-benefit ratio driven by the 12 to 18 months lag that we see in our core Medicaid rating cycle process. As we think about 2026, we contemplate negative margins at that time, anywhere from negative 1% to negative 1.7%.

John Rex: And this is John, following up on the rest of your question here, a few comments. So I'm going to ask some of the UnitedHealthcare people to contribute to this here. But as Bobby and Tim have explained, a lot of what happens in Medicare Advantage, you know, is the benefit redesign, and then the cost trend assumptions are building, and they've talked to looking towards about a 10% trend for 2026, with the actual rate of premium increase determined by what CMS has come out with. But let's get a little deeper into that and talk about specific components, maybe even getting to commercial and some of the things that we're doing in there.

For the question.

Tim Noel: Tim, I'll lead it with you. Yeah, so answering the, you know, the question around, you know, our long term margins in the Medicaid business itself, you know, excluding the dual special needs plans in community and state, the rated margin that we attempt to attain with the states is around a 2% margin. Historically, we've talked that blending to a 3 to 5% margin within the community and state segment. Given the adjustments we've talked about around Medicare Advantage broadly, moving from 3 to 5 to 2 to 4, because of the impact of the Inflation Reduction Act, we'd expect that to be, you know, mirrored in the community and state growth targets.

And this is John following up on the rest of your question here. If a few comments. So I'm going to ask some of that United Healthcare people to uh to uh uh contribute to this here. But as Bobby and Tim have explained that there's a lot of what happens in Medicare Advantage, you know, is the benefit redesign and then the cost Trend assumptions they're building in. And they've talked to looking towards a, about a 10% trend for, uh, for 2026 with the actual rate of Premium, increase determined by what CMS has come out with, um, but let's get a little deeper into that and talk about specific components, maybe even getting to Commercial. And some of the things that we're doing in their Tim, I'll read it with you and just go ahead. Yeah. So answering the, you know, the question around, you know, our long-term margins in,

Tim Noel: So, you know, 2 to 4 still in community and state are adjusted to in community and state and Medicaid would be kind of a 2% targeted margin. And Anne, in terms of the point you were making about kind of premium increases, one would expect in 26 as you go into that overall on the 80% of premiums renewal. So, Bobby and Tim shaping up what happens in kind of those businesses, those government program businesses and the premiums coming from those customers and then what they're doing in the benefit design underneath there.

The Medicaid business itself, you know, excluding the Dual special needs plans and community and state. Um, the rated margin, um, that we, um, attempt to attain with the states, is around the 2% margin. Um, historically we've talked that blending to a 3 to 5% margin within the community and state segment, um given the adjustments, we've talked about around Medicare Advantage, broadly, moving from 3 to 5 to 2 to 4 because of the impact of inflation reduction act. We'd expect that to be, you know, mirrored in the community and state growth targets. So, you know, 2 to 4 still in community and state are adjusted to inconvenience State and Medicaid would be kind of a 2%, targeted margin. And and, and in terms of your, you know, the point you were making about kind of the premium increases 1 would expect in 26, as you go into that overall on the 80% of premiums renewal. So Bobby and Tim shaping up, what happens and kind of those businesses, those government program, businesses and the premiums coming from those, uh, customers.

Daniel Kueter: And then maybe it'd be helpful if Dan Kueter commented a little bit on some of the pricing expectations in commercial markets and what he's seeing there, because that's another important part of what's driving that premium increase in that marketplace. Yeah, John, sure can. In 2025, as noted in Tim's remarks, trend in the commercial group business has materialized 100 basis points above our expectation, which has created some trend pressure. I'm sorry, trend and margin pressure. So we are well below our margin range for the commercial business of 7 to 9% this year. As we look to 2026, we're pricing for margin recovery in both the exchange business and the group business.

And then what they're doing in the benefit design underneath there, and then maybe it'd be helpful if Dan Keer commented a little bit on some of the pricing expectations in the commercial markets and what he's seeing there, because that's another important part of what's driving that premium increase in that marketplace.

Yeah. John sure can um in 2025 as noted in in Tim's remarks uh Trend in the commercial Group business has materialized uh 100 basis points above our expectation, which is created some Trend pressure. I'm sorry, Trend and margin pressure

Daniel Kueter: This will lift our margins to be closer to, but modestly short of, our target margin range of 7 to 9%. We expect to recover into that range for 2027, has been previously noted. To provide that margin expansion and recovery in 2026, with our trend outlook to be above 11%, we are pricing with that fully in mind. Dan, this is Dan. Just to round it out in terms of the premium increases, you know, so what Dan just described in the commercial business, you should think in terms of, you know, double digit on that one. On the Medicaid side, we're operating at about a combined 6% premium increase in 25 and would expect that to be comparable as we move into 2026.

So we are well below our margin range for the commercial business of 7% to 9% this year. As we look to 2026, we're pricing for margin recovery in both the exchange business and the group business. This will lift our margins to be closer to, but modestly short of, our target margin range of 7% to 9%. We expect to recover into that range. For 2027, it has been previously noted to provide that margin expansion and recovery in 2026, with our trend outlook to be above 11%. We are pricing with that fully in mind.

And this is Dan just to round it out in terms of the the premium increases, you know, so what Dan just described in the commercial business you should think in terms of you know, double digit on that, 1 on the Medicaid side, we're operating at about a combined 6%, premium increasing 25 and would expect that to be comparable.

Daniel Kueter: And then obviously, on the Medicare side, as John mentioned, that would track with what the CMS adjustments were.

Unknown Executive: Okay, next question please.

As we move into 2026 and then, obviously on the Medicare side, as John mentioned, that would track with what the CMS adjustments were.

Matthew Gilmore: Our next question comes from Matthew Gilmore with KeyBank. Hey, thanks for the question. For the settlements you called out that are part of the discrete items, can you give some detail on the nature of those settlements? Are those mostly tied to value-based care contracts and OptumHealth? And if that's the case, can we think about the OptumHealth Outlook for 25 as being burdened by about one and a half billion of those settlements that hopefully don't repeat next year?

our next question comes from Matthew Gilmour with KeyBank

Make sure those settlements.

Are those mostly tied to the value? Based care, contracts, and Optum health. And if that's the case, can we think about the Optimal Health outlook for 25 is being burdened by about 1 and a half billion of those settlements that? Hopefully don't repeat next year.

John Rex: Matt, John Rex here. So I wouldn't call it necessarily mostly tied to that. It is across businesses. Think of these things as ranging from elements like you've described, but I'd put it more in the context, potentially in some areas that's company receivables we have from other companies that we, from, for which we are, we started to question whether or not they're collectible. And so, as it moved into that zone, we, we've taken, we've taken some provisioning for, for those other areas were just disputed items. And in this business, you know, there can be disputed items that.

So I, I wouldn't call it necessarily mostly tied to that. It is a cross businesses, think of these things as ranging from elements, like, like you've described, but I would put it more in the context potentially in some areas. It's um,

John Rex: persist for some period of time. And I think as we were taking a fresh look, and we are coming to come out with our outlook for the year. making sure that we had contemplated all those so we could get some of those settlement items out of the way. So think about it as both in the zone of receivables where we question the collectability, maybe a dispute with a customer over amounts, and these dating back a year or more sometimes in terms of where they might be, sometimes with providers also in terms of areas that we were looking at.

Uh, company receivables. We have from other companies that we from, from for which we have are we started question whether or not they're collectible. And so as it moved into that zone, we um, we've taken we've taken some provisioning for for those um, other areas where just disputed items and in in this business, you know, there can be disputed items that

Persist for some period of time and um I think as we were taking a fresh look and we are coming to uh come out with our outlook for the year.

Uh, making sure that we had contemplated all those so we could get some of those settlement items.

John Rex: So it's really a collection of items that we came at, but I wouldn't call it predominantly. I mean, there's certainly a nice, a good amount of that sitting in OptumHealth too, but I wouldn't call it predominant in terms of those amounts. So that gives you a little flavor for some of the items that we're trying to clean up.

Out of the way. So, so think about it as both both, um, in the zone of receivables, where we question the collectibility, maybe a dispute with a customer over some over over amounts, uh, over amounts and these dating back a year or more sometimes, uh, in terms of where they might be sometimes with with, with providers, um, also in terms of areas we were um, that we were looking at. So it was really a collection of items that that we, that we came at but I wouldn't call it predominantly. I mean, there's, there's certainly a, there's certainly a, a, a, a nice, a good amount of

John Rex: Can we just generally split them so they get some idea of what the... What they're overcoming? Yeah, I would say kind of within OptumHealth, think of that kind of in the zone of, if I take the full amount of probably about half a billion or so sitting within OptumHealth. We called out on the call, Tim called out on the call, $850 million within UnitedHealthCare and then a couple hundred million in OptumInsight. And a little under $100 million in that zone in OptumRx and then a smattering of a few other items probably accounting for about $100 million or so that would be, I'd call it, corporate items and such that we, that across the enterprise.

Sitting in Optimal Health too. Uh, but I wouldn't call it predominant in terms of in terms of those amounts. So that gives you a little flavor for some of the items that we're trying to can. We just generally split them, so they get some idea of what the

What they're overcoming? Yeah, I would say kind of within Optimum Health, think of that kind of in the zone of if I take the full amount of probably about $500 million or so sitting with Optimum Health.

Call it, you know, we called on the call. Tim called on the call 850 million within UnitedHealthcare and then, uh...

A couple hundred million in Optum Insight.

John Rex: So that should give you the granularity you need.

And little under 100 million in that zone and and Optum RX. And then a smattering of a few other items probably accounting for about a 100 million or so. Um, that would be, I'd call a corporate items and such that we that that across the Enterprise.

Unknown Executive: Okay, next question, please.

So that that could that should give you the Grand Lake granularity, you need.

Unknown Executive: Got it. Thank you.

Jessica Tassan: Our next question comes from Jessica Tassan with Piper Sandler. Hi, thanks so much for taking the question and for the detail this morning. When we think about the Medicare margin recovery, can you help us understand the split and timing between kind of MLR improvement and then incremental operating leverage, if any, and your updated MA margin targets and kind of fully contemplate the benefit of efficiencies you might harvest from AI at UHC. Thanks. Yeah, good morning, Jessica. Thanks for the question. So, you know, obviously, when, when we've outlined the number of actions that we're taking to pursue the margin recovery this morning, they've really been items oriented around what we're doing with optimizing our plan design, ensuring that we're investing in durable and, you know, plans that are designed around care management, enabling care management, we've made meaningful benefit adjustment.

Okay. Next question, please. Got it. Thank you.

Our next question comes from Jessica to son with Piper Sandler.

Hi, thanks so much for taking the question, and for the, uh, detail this morning, when we think about the, um, Medicare margin recovery. Can you help us understand the split and timing between kind of mlr improvement? And then, um, incremental operating leverage, if any and your updated MMA margin targets, um, kind of fully contemplate, the benefit of efficiencies, you might Harvest from AI at uhb. Thanks,

Bobby: So, all the kind of levers that are in our, our control related to the product design, operational cost efficiency is absolutely something that we will continue to drive. We are partnered incredibly closely with Sandeep and the team at Optum around different use cases of, you know, how AI can not only drive efficiency, but also help inform the forecasting, help inform the early insights and help us make decisions faster in terms of both kind of how we respond to headwinds or challenges, as well as kind of how we identify solutions and can bring those to stakeholders.

Bobby: So, think about kind of all of those, you know, really in the mix as we think about opportunities to leverage those efficiencies, drive margins, and certainly will be supportive of our 27 and beyond, you know, kind of range that I've talked about where we'll be at the midpoint or above in that 2 to 4% guidance.

Yeah, good morning, Jessica. Thanks for the question. So, you know, obviously when when we've outlined the number of actions that we're taking to pursue the margin recovery this morning, they've really been items oriented around what we're doing with optimizing. Our plan design um, ensuring that we're investing, uh, in durable and, you know, plans that are designed around Care Management, enabling Care Management, we've made meaningful benefit adjustments. So, all the kind of levers that are in our, our control related to the product design operational. Um, cost efficiency is absolutely something that we will continue to drive. We are partnered, um, incredibly closely with Sandeep and the team at Optum around different use cases of, you know, how AI can not only drive efficiency but also help inform the forecasting. Help inform the early insights and help us make decisions faster. Um, in terms of both kind of how we respond to headwinds or challenges as well as kind of how we identify Solutions and can bring those to stakeholders. So, think about kind of all of

Those, you know, really in the mix as we think about opportunities. To, you know, leverage those efficiencies Drive margins and certainly will be supportive of our 27 and Beyond, you know, kind of range that I've talked about where we'll be at the midpoint or above in that 2 to 4% guidance.

Unknown Executive: Okay, we have time for one more question, so please, next.

Uh okay we have time for 1 more question. So uh please next

Ben Hendrix: And our last question comes from Ben Hendrix with RBC Capital Markets. Great. Thank you for squeezing me in. In light of your business line review and your reorientation of some businesses and balancing that with the sustained commitment to value-based care, I'm wondering if there's any changes to how you're thinking about the breadth and scale of care capabilities that you want to add to support VBC, and specifically I'm thinking about kind of commitment to assets like the pending Medisys acquisition and the expected closing there. Thanks.

and our last question comes from Ben Hendricks, with RBC Capital markets,

John Rex: For more information visit www.vbc.gov Sure. Do you want to comment on Amedysys? And then, Patrick, maybe comment about kind of the broader question there. Yeah, Ben, John Rex. Yeah, so we're looking forward to closing the Amedysys transaction here as we work through the process. We are still working through that process, though, as I mentioned in my capital comments on the call earlier. I mentioned that's one of the items in our minds as we think about the rest of the year. But we continue to work through that process with the regulators in a productive way. But committed to those kind of assets and certainly very committed to capabilities where we can serve people in the home, super important in terms of foundational part of value-based care in terms of how we actually serve them and serve them well.

Assets like depending on a medicine acquisition and the expected closing there. Thanks.

Sure. Do you want to comment on a medicine then Patrick maybe comment about kind of the broader question there.

Patrick Conway: It gives us a lot more reach into serving other people also. And I'll have Patrick maybe comment a bit. Yeah, so thanks for the question, Ben. I'll hit on the clinical rationale and then pass it off to Krista to hit some clinical operational points. As many of you know, I'm a practicing physician. It's about patient needs. For value-based care, we need clinical assets, we need assets in the home and capabilities and clinicians in the home, we need mental and behavioral, we need specialty care, we need ambulatory surgical centers, you need serious illness care, you need the breadth.

Yeah, and John Rex. I yeah, we're looking forward to closing the medicine transaction here. As we work through the process, we are still working through that process. So as I, as I mentioned in my Capital comments on the call earlier I mentioned that's 1 of the items on our uh uh in our, in our minds as we think about, uh, the rest of the year. Um, but we continue to work through that process with The Regulators. Um, and, um, and so productive way but committed to those kind of assets and certainly very committed to, uh, capabilities where we can serve people in the home. Super important in terms of foundational, part of value-based care, in terms of how we actually serve them and serve them. Well, gives us a lot more reach into serving other people also and I'll have Patrick maybe comment a bit. Yeah, so thanks for the question and I'll hit on the clinical rationale and then pass it off to Chris to hit some clinical operational points.

Many, many of you know, I'm practicing physician.

it's about patient need

For value-based care, we need clinical assets. We need assets in the home and capabilities, and clinicians in the home. We need mental and behavioral health. We need specialty care. We need ambulatory surgical centers.

Patrick Conway: We have those component parts in OptumHealth, and those allow us to serve people's physical, mental, social, and financial needs to broaden it out to OptumInsight as well. That platform for value-based care is distinctive. It has huge growth potential, as John described earlier and Steve, and importantly, it's a pathway to a better performing U.S. health. that achieves better health outcomes. better experience and lower costs for the people we serve.

Uh, you need serious illness care, you need the breadth.

Uh, we have those component parts and Optimal Health and those allow us to serve people's physical mental social and financial needs.

The broaden it out document site as well.

Platform for value-based care is distinctive.

It has huge growth potential as John described earlier and Steve.

And importantly, it's the pathway to a better-performing U.S. health system.

That achieves Better Health outcomes.

Krista Nelson: I would like Krista to just talk briefly, because then you have to execute on that out on that, you know, with fidelity everywhere about some of the work. Thank you so much for the question. So I think what I'll just add, Patrick commented a lot on the work we're doing across our value-based care platform to stabilize the business and provide meaningful growth in the future. Maybe just a couple comments on some of the other care delivery services that we offer that really enable that integrated delivery system to come to life, whether that is investments in ancillary services, whether that's growth in home health, whether that's growth in our ASC platform, those will be things that we consider.

Better experience at lower costs for the people we serve. I would like Chris to just talk briefly, because then you have to execute on that.

You know, with Fidelity everywhere about some of the work there.

Or yeah, thank you so much for the question. So I think what, I'll just add. Um, Patrick commented a lot on the work we're doing across our value based care platform to stabilize the business and provide meaningful growth in the future. Maybe just a couple comments on some of the other care delivery services that we offer that really enable all that integrated delivery system to come to life.

Krista Nelson: But most urgently and importantly, the team is really focused on how do we make sure we drive the best productivity, the best performance, the best payment yields, and some of the near-term opportunities we have to deliver on our services businesses in the short-term while we enable further growth for the long-term. Thanks for the question. Thanks, Kristin.

Stephen Hemsley: So that's all we have time for today. I would thank you all for joining us. We look forward to speaking with you again in a few months.

Unknown Executive: And I'll find you, I think you'll find those discussions will be even more specific and detailed, but as well, a little deeper from a strategic point of view as we continue to progress through our review here. And we look forward to those engagements and the engagements with you that we'll have in the meantime before our next quarterly review. So thank you for joining us. We appreciate your interest and attention. Thanks.

Um, whether that is, you know, investments in ancillary Services, whether that's growth in home health, whether that's growth in our ASC platform. Those will be things that we consider but most urgently. And importantly, the team is really focused on how do we make sure we drive, you know, the best productivity, the best performance, the best payment yields and some of the near-term opportunities. We have to deliver on our on our services businesses in the short term while we enable further growth for the long term. Thanks for the question. Thanks Kristen. So um, that's all we have time for today. I would thank you all for joining us. Uh we look forward to speaking new uh with you again in a few months and I'll find you. I think you'll find those discussions. We'll be. Um,

Uh, even more specific and details. Uh, but as well, uh, a little deeper from a strategic point of view, as we continue to, uh, progress through our review here. And, uh,

Um we look forward to those uh engagements and the engagements with you uh that will have in the in the meantime before our next quarterly review. So thank you for joining us. Um we appreciate your uh interest and attention. Thanks.

Unknown Executive: And ladies and gentlemen, this concludes today's call. Thank you for your participation. You may now disconnect.

And ladies and gentlemen, this concludes today's call. Thank you for your participation. You may now disconnect.