Q4 2025 Farmer Bros Co Earnings Call

Speaker #3: Good afternoon, and welcome to the Farmer Brothers Fiscal 4th Quarter and Year-End 2025 Earnings Conference Call. At this time, all participants are in a listen-only mode. As a reminder, this call is being recorded.

Operator: Good afternoon and welcome to the Farmer Brothers Co. fiscal fourth quarter and year-end 2025 earnings conference call. At this time, all participants are in a listen-only mode. As a reminder, this call is being recorded. Today, the company filed its Form 10-K and issued its fourth quarter and year-end results press release, which are available in the investor relations sections of the Farmer Brothers Co. website at farmerbros.com. The release is also included as an exhibit on the company's Form 10-K and is available on its website and the Securities and Exchange Commission's website at sec.gov. A replay of this audio-only webcast will also be available on the company's website approximately two hours after the conclusion of this call.

Speaker #3: Today, the company filed its Form 10-K and issued its 4th Quarter and Year-End results press release, which are available in the Investor Relations section of the Farmer Brothers website at farmerbros.com.

Speaker #3: The release is also included as an exhibit on the company's Form 10-K and is available on its website and the Securities and Exchange Commission's website at sec.gov.

Speaker #3: A replay of this audio-only webcast will also be available on the company's website approximately two hours after the conclusion of this call. Before we begin the call, please note that all financial information presented is unaudited and various remarks made by management during this call about the company's future expectations, plans, and prospects may constitute forward-looking statements for the purposes of Safe Harbor Provisions under the Federal Securities Laws and Regulations.

Operator: Before we begin the call, please note that all financial information presented is unaudited, and various remarks made by management during this call about the company's future expectations, plans, and prospects may constitute forward-looking statements for the purposes of safe harbor provisions under the Federal Securities Laws and Regulations. These forward-looking statements represent the company's views as of today and should not be relied upon as representing the company's views as of any subsequent date. Results could differ materially from those forward-looking statements. Additional information on factors which could cause actual results and other events to differ materially from those forward-looking statements is available in the company's release and public filings. On today's call, management will also reference certain non-GAAP financial measures, including adjusted EBITDA and adjusted EBITDA margin, in assessing the company's operating performance.

Speaker #3: These forward-looking statements represent the company's views as of today and should not be relied upon as representing the company's views as of any subsequent date.

Speaker #3: Results could differ materially from those forward-looking statements. Additional information on factors that could cause actual results and other events to differ materially from those forward-looking statements is available in the company's release and public filings.

Speaker #3: On today's call, management will also reference certain non-GAAP financial measures, including adjusted EBITDA and adjusted EBITDA margin, in assessing the company's operating performance. A reconciliation of these non-GAAP financial measures to their most directly comparable GAAP measures is also included in the company's release and SEC filings.

Operator: Reconciliation of these non-GAAP financial measures to their most directly comparable GAAP measures is also included in the company's release and SEC filings. I will now turn the call over to Farmer Brothers Co. President and Chief Executive Officer, John Moore. Mr. Moore, please go ahead.

Speaker #3: I will now turn the call over to Farmer Brothers President and Chief Executive Officer John Moore. Mr. Moore, please go ahead.

Speaker #4: Good afternoon, everyone, and thank you for joining us. Fiscal 2025 was a strong year for Farmer Brothers. We realized significant operational and financial improvements despite market headwinds.

John Moore: Good afternoon, everyone, and thank you for joining us. Fiscal 2025 was a strong year for Farmer Brothers Co. We realized significant operational and financial improvements despite market headwinds. We ended the year with gross margins above 43%, a more than $14 million year-over-year improvement in adjusted EBITDA, continued decreases in SG&A expenses, and significantly paid down debt. We also captured a number of internal efficiency gains from both an organizational and cost structure perspective as a result of our manufacturing, sales, and network optimization initiatives. With the successful launch of our Sum>One Coffee Roasters specialty brand this past March, we fully realized the completion of our SKU rationalization and brand pyramid good, better, best positioning initiatives. Early response to Sum>One Coffee Roasters has been encouraging, with several promising opportunities in the pipeline.

Speaker #4: We ended the year with gross margins above 43%, a more than $14 million year-over-year improvement in adjusted EBITDA, continued decreases in SG&A expenses, and significantly paid down debt.

Speaker #4: We also captured a number of internal efficiency gains from both an organizational and cost structure perspective as a result of our manufacturing, sales, and network optimization initiatives.

Speaker #4: With a successful launch of our Someone Specialty brand this past March, we fully realized the completion of our SKU rationalization and brand pyramid good/better/best positioning initiatives.

Speaker #4: Early response to Someone has been encouraging, with several promising opportunities in the pipeline. In fact, we are currently working with a few of our larger customers to launch Someone-branded café experiences across their locations and look forward to sharing more with you in the coming months.

John Moore: In fact, we are currently working with a few of our larger customers to launch Sum>One Coffee Roasters-branded cafe experiences across their locations and look forward to sharing more with you in the coming months. In distilling a multitude of brands and coffee types into our core Farmer Brothers, Boyd’s Coffee, and Sum>One Coffee Roasters brands, we leveraged a significant and differentiating capability in Farmer Brothers Co.: our coffee sourcing, quality control, roasting, and manufacturing teams. In addition to flexing this core competence for SKU rationalization, the team was also able to reconstitute our sourcing methodologies to enhance elasticity and provide more resilience. This is of particular importance given the current state of the green coffee markets. We also continue to differentiate ourselves from competitors with our ability to provide a fully comprehensive set of coffee solutions. Our sourcing and product development team enabled Farmer Brothers Co.

Speaker #4: In distilling a multitude of brands and coffee types into our core Farmer Brothers, Boyds, and Someone brands, we leveraged a significant and differentiating capability of Farmer Brothers.

Speaker #4: Our coffee sourcing, quality control, roasting, and manufacturing teams. In addition to flexing this core competence for SKU rationalization, the team was also able to reconstitute our sourcing methodologies to enhance elasticity and provide more resilience.

Speaker #4: This is of particular importance given the current state of the green coffee markets. We also continue to differentiate ourselves from competitors with our ability to provide a fully comprehensive set of coffee solutions.

Speaker #4: Our sourcing and product development teams enable Farmer Brothers to engineer solutions from soil to sip. Our small-batch and nimble manufacturing capability allows us to provide coffee-finished goods ranging from more value-engineered commercial applications to the highest quality specialty coffee types.

John Moore: to engineer solutions from soil to sip. Our small batch and nimble manufacturing capability allows us to provide coffee finished goods ranging from more value-engineered commercial applications to the highest of quality specialty coffee types. These services can be provided in both LTO and large-scale volumes in our SQF and BRC Silver certified Portland, Oregon roasting and manufacturing facility. With the appointments of Brian Miller in sales and Travis Young in field operations to our leadership team, we formally separated those responsibilities. This heightened focus in each respective area is allowing leadership to better align team KPIs and incentive structures with customer and team member needs. In each area, we are seeing heightened focus, attention to detail, and improved execution. We also further strengthened our customer service efforts with the full reintegration of our Revive services team back into our field operations organization.

Speaker #4: These services can be provided in both LTO and large-scale volumes in our SQF and Lead Silver certified Portland, Oregon, roasting and manufacturing facility. With the appointments of Brian Miller in Sales and Travis Young in Field Operations to our leadership team, we formally separated those responsibilities.

Speaker #4: This heightened focus in each respective area is allowing leadership to better align team KPIs and incentive structures with customer and team member needs. In each area, we are seeing heightened focus, attention to detail, and improved execution.

Speaker #4: We also further strengthened our customer service efforts with the full reintegration of our Revive Services team back into our field operations organization. Revive is home to one of the largest coffee service networks in the country and provides installation, maintenance, repair, and restoration services for coffee, tea, and other beverage equipment.

John Moore: Revive is home to one of the largest coffee service networks in the country and provides installation, maintenance, repair, and restoration services for coffee, tea, and other beverage equipment. Emphasizing and investing in our refurbishment capability while improving controls and ROI expectations allowed us to make significant reductions in CapEx related to brewing equipment expenditures. Thanks to our partnerships with leading equipment manufacturers, Revive continues to be a true market differentiator for Farmer Brothers Co. and a key component in our customer retention efforts. Across the board, we spent much of 2025 focused on improving our technology platforms and systems. We completed an upgrade of all our hardware for route sales representatives and Revive team members, as well as several improvements designed to enhance our supply chain optimization and flexibility efforts.

Speaker #4: By emphasizing and investing in our refurbishment capability while improving controls and ROI expectations, we were able to make significant reductions in CAPEX related to brewing equipment expenditures.

Speaker #4: Thanks to our partnerships with leading equipment manufacturers, Revive continues to be a true market differentiator for Farmer Brothers and a key component in our customer retention efforts.

Speaker #4: Across the board, we spent much of 2025 focused on improving our technology platforms and systems. We completed an upgrade of all our hardware for route sales representatives and Revive team members, as well as several improvements designed to enhance our supply chain optimization and flexibility efforts.

Speaker #4: We also launched a new CRM tool in early fiscal 2025, which is providing the organization with better customer analytics. This data will allow us to better target products and pricing and provide further insight into supply and demand forecasting going forward.

John Moore: We also launched a new CRM tool in early fiscal 2025, which is providing the organization with better customer analytics. This data will allow us to better target products and pricing and provide further insight into supply and demand forecasting going forward. The macro and microeconomic environments, however, continue to present significant challenges for the coffee industry as a whole. As such, we saw total coffee volumes decrease by 10% on a year-over-year basis to just shy of 20 million pounds in 2025. According to recent Commerce Department data, U.S. restaurants and bars saw one of the weakest six-month periods of sales growth in the past decade during the first half of 2025. Leaders in the QSR restaurant and C-Store channels have all reported further evidence of softness in consumer purchasing patterns, particularly in the breakfast day part.

Speaker #4: The macro and microeconomic environments, however, continue to present significant challenges for the coffee industry as a whole. As such, we saw total coffee volumes decrease by 10% on a year-over-year basis, to just shy of 20 million pounds in 2025.

Speaker #4: According to recent Commerce Department data, U.S. restaurants and bars saw one of the weakest six-month periods of sales growth in the past decade during the first half of 2025.

Speaker #4: Leaders in the QSR restaurant and C-store channels have all reported further evidence of softness in consumer purchasing patterns, particularly in the breakfast daypart.

Speaker #4: Overall, this year has shown weaker growth in the food services sector than that during the COVID-19 pandemic, when restaurants and bars were closed due to lockdown orders.

John Moore: Overall, this year has shown weaker growth in the food services sector than that during the COVID-19 pandemic when restaurants and bars were closed due to lockdown orders. This downturn in overall foot traffic across our customer base, coupled with the 65%+ rise in green coffee prices over the past year, makes for a particularly challenging market environment. The impact of potential tariffs, especially the 50% tariff on goods imported from Brazil, which went into effect in early August, has also yet to be fully realized. While Farmer Brothers' exceptional access to global coffee markets creates flexibility for our planning and procurement teams, we do anticipate we will see a significant increase in our overall cost of goods in fiscal 2026. Our proactive pricing strategy helped us stay ahead of these challenges in fiscal 2025.

Speaker #4: This downturn and overall foot traffic across our customer base, coupled with the 65% plus rise in green coffee prices over the past year, makes for a particularly challenging market environment.

Speaker #4: The impact of potential tariffs, especially the 50% tariff on goods imported from Brazil, which went into effect in early August, has also yet to be fully realized.

Speaker #4: While Farmer Brothers' exceptional access to global coffee markets creates flexibility for our planning and procurement teams, we do anticipate that we will see a significant increase in our overall cost of goods in fiscal 2026.

Speaker #4: Our proactive pricing strategy helped us stay ahead of these challenges in fiscal 2025. We believe we have maximized this strategy and do not plan to make additional price adjustments at this time.

John Moore: We believe we have maximized this strategy and do not plan to make additional price adjustments at this time. As such, we expect pressure on our top line and gross margin in fiscal 2026. Despite these challenges, we remain committed to driving company growth and creating value for our shareholders, as highlighted in our July announcement of the formation of our strategy committee. The committee is continuing to explore opportunities, and we will provide more information if and when it is appropriate. Looking to fiscal 2026, we are committed to addressing customer and coffee pound degradation and driving top line revenue. We are focused on unlocking the full power and potential of our DSD network. With Travis Young driving DSD field operations, we are creating a culture of accountability that is focused on driving product penetration within existing accounts while also adding new ones.

Speaker #4: As such, we expect pressure on our top line and gross margin in fiscal 2026. Despite these challenges, we remain committed to driving company growth and creating value for our shareholders, as highlighted in our July announcement of the formation of our strategy committee.

Speaker #4: The committee is continuing to explore opportunities, and we will provide more information if and when it is appropriate. Looking to fiscal 2026, we are committed to addressing customer and coffee pound degradation and driving top-line revenue.

Speaker #4: We are focused on unlocking the full power and potential of our DSD network. With Travis Young driving DSD field operations, we are creating a culture of accountability that is focused on driving product penetration within existing accounts, while also adding new ones.

Speaker #4: Farmer Brothers, like Glove Service, value proposition will continue to be a key driver in customer retention and loyalty. Focused on growth across our restaurant, coffee shop, café, bagel, and donut shop channels, as well as continuing to expand with GPOs nationally, we believe we can meet the needs of our customers regardless of their size with our good/better/best brand pyramid value proposition.

John Moore: Farmer Brothers' white glove service value proposition will continue to be a key driver in customer retention and loyalty. Focused on growth across our restaurant, coffee shop, cafe, bagel, and donut shop channels, as well as continuing to expand our GPOs nationally, we believe we can meet the needs of our customers regardless of their size with our good, better, best brand pyramid value proposition. With Brian Miller at the helm, we are cultivating a unified sales team through comprehensive organization-wide training and KPIs. We will also look to leverage our core coffee capability as we grow a white label customer portfolio and better utilize our Portland, Oregon roasting and manufacturing facility. Our unique seed-to-sip value chain engineering capabilities allow us to offer diverse quality and packaging possibilities, making us particularly attractive to potential white label customers.

Speaker #4: With Brian Miller at the helm, we are cultivating a unified sales team through comprehensive organization-wide training and KPIs. We will also look to leverage our core coffee capability as we grow our white label customer portfolio and better utilize our Portland, Oregon, roasting and manufacturing facility.

Speaker #4: Our unique seed-to-sip value chain engineering capabilities allow us to offer diverse quality and packaging possibilities, making us particularly attractive to potential white label customers.

Speaker #4: While we do expect market challenges to continue throughout fiscal 2026, we believe the changes we have made over the recent years have created a strong foundation from which we can grow.

John Moore: While we do expect market challenges to continue throughout fiscal 2026, we believe the changes we have made over the recent years have created a strong foundation from which we can grow. With that, I'll turn it over to Vance to discuss our financial results in more detail. Vance?

Speaker #4: With that, I'll turn it over to Vance to discuss our financial results in more detail. Vance?

Speaker #5: Thanks, John, and good afternoon, everyone. As John mentioned, Farmer Brothers delivered very strong results in fiscal 2025 despite a challenging market environment. We achieved significant year-over-year improvements in adjusted EBITDA, gross margins, and SG&A, and significantly improved our cash flow generation, which allowed us to strengthen our balance sheet.

Vance Fisher: Thanks, John, and good afternoon, everyone. As John mentioned, Farmer Brothers Co. delivered very strong results in fiscal 2025 despite a challenging market environment. We achieved significant year-over-year improvements in adjusted EBITDA, gross margins, and SG&A, and significantly improved our cash flow generation, which allowed us to strengthen our balance sheet. Overall, our adjusted EBITDA for the fourth quarter was $5.8 million and $14.8 million for the full fiscal year, a year-over-year improvement of more than $7 million for the quarter and more than $14 million for the full fiscal year. Our adjusted EBITDA results were supported by healthy gross margins. Gross margin in the fourth quarter was 44.9%, a year-over-year increase of 610 basis points. For the full fiscal year, gross margins were 43.5%, a 420 basis point increase compared to the prior year.

Speaker #5: Overall, our adjusted EBITDA for the fourth quarter was $5.8 million, and $14.8 million for the full fiscal year. This represents a year-over-year improvement of more than $7 million for the quarter and more than $14 million for the full fiscal year.

Speaker #5: Our adjusted EBITDA results were supported by healthy gross margins. Gross margin in the fourth quarter was 44.9%, a year-over-year increase of 610 basis points.

Speaker #5: For the full fiscal year, gross margins were 43.5%, a 420 basis point increase compared to the prior year. Our proactive approach to pricing continued to positively impact gross margins throughout the year, as we strategically stayed ahead of the rising green coffee market.

Vance Fisher: Our proactive approach to pricing continued to positively impact gross margins throughout the year as we strategically stayed ahead of the rising green coffee market. However, as John mentioned earlier, we believe we have maximized the benefits of this strategy, and at this time, we do not have plans to take additional price in the near term. As a result, we expect pressure on gross margins throughout fiscal 2026 as we realize the impact of the rising green coffee COGS in our results and expect gross margins to drop into the high 30% range over the coming quarters. From a top line perspective, net sales during the fourth quarter were $85.1 million compared to $84.4 million during the prior year period. For the full fiscal year, net sales were up slightly to $342.3 million compared to $341.1 million in the prior year.

Speaker #5: However, as John mentioned earlier, we believe we have maximized the benefits of this strategy, and at this time, we do not have plans to take additional price in the near term.

Speaker #5: As a result, we expect pressure on gross margins throughout fiscal 2026 as we realize the impact of the rising green coffee COGS in our results.

Speaker #5: And we expect gross margins to drop into the high 30s range over the coming quarters. From a top-line perspective, net sales during the fourth quarter were $85.1 million, compared to $84.4 million during the prior year period.

Speaker #5: For the full fiscal year, net sales were up slightly to $342.3 million, compared to $341.1 million in the prior year. Operating expenses increased $14.3 million to $150.4 million for the year.

Vance Fisher: Operating expenses increased $14.3 million to $150.4 million for the year. This increase was almost exclusively a result of a $20.2 million year-over-year decrease in net gains related to the sale of branch properties and other assets, as we had far fewer branch sales in fiscal 2025 compared to fiscal 2024. Excluding asset sales, operating expenses decreased by $6 million, or 190 basis points as a percentage of net sales. This reflects the progress we've made in driving efficiencies in our SG&A cost structure and better positions us to manage a challenging operating environment. For the fourth quarter, Farmer Brothers Co. recorded a net loss of $4.7 million compared to a $4.6 million net loss in the fourth quarter of fiscal 2024. For the full fiscal year, we recorded a net loss of $14.5 million compared to a loss of $3.9 million in the prior year.

Speaker #5: This increase was almost exclusively a result of a $20.2 million year-over-year decrease in net gains related to the sale of branch properties and other assets.

Speaker #5: As we had far fewer branch sales in fiscal 2025 compared to fiscal 2024, excluding asset sales, operating expenses decreased by $6 million, or 190 basis points as a percentage of net sales.

Speaker #5: This reflects the progress we've made in driving efficiencies in our SG&A cost structure and better positions us to manage a challenging operating environment. For the fourth quarter, Farmer Brothers recorded a net loss of $4.7 million, compared to a $4.6 million net loss in the fourth quarter of fiscal '24.

Speaker #5: For the full fiscal year, we recorded a net loss of $14.5 million, compared to a loss of $3.9 million in the prior year. The current fiscal year included non-cash losses of $7.7 million related to pension settlements and a $20.2 million decrease in net gains on asset sales, due primarily to fewer branch sales in the current year compared to the prior year, as I mentioned earlier.

Vance Fisher: The current fiscal year included non-cash losses of $7.7 million related to pension settlements and a $20.2 million decrease in net gains on asset sales due primarily to fewer branch sales in the current year compared to the prior year, as I mentioned earlier. We made meaningful progress strengthening the balance sheet during the year. As of June 30, 2025, we had $6.8 million of unrestricted cash and cash equivalents and $14.3 million in outstanding borrowings under our credit facility. This represents a roughly $10 million decrease in our net debt position over the course of the year, and we ended the year with $32.6 million of additional borrowing capacity under our credit facility. Free cash flow generation was much improved in fiscal 2025.

Speaker #5: We made meaningful progress strengthening the balance sheet during the year. As of June 30, 2025, we had $6.8 million of unrestricted cash and cash equivalents and $14.3 million in outstanding borrowings under our credit facility.

Speaker #5: This represents a roughly $10 million decrease in our net debt position over the course of the year, and we ended the year with $32.6 million of additional borrowing capacity under our credit facility.

Speaker #5: Pre-cash flow generation was much improved in fiscal '25. For the fourth quarter, pre-cash flow was $7.5 million, and for the full fiscal year, it was $6.5 million, representing a year-over-year increase of $12.1 million for the quarter and $34.5 million for the full fiscal year.

Vance Fisher: For the fourth quarter, free cash flow was $7.5 million and $6.5 million for the full fiscal year, representing a year-over-year increase of $12.1 million for the quarter and $34.5 million for the full fiscal year. This significant improvement in free cash flow is a testament to our progress in driving better operating performance, improved working capital management, and CapEx efficiency, and puts us in a much stronger overall financial position. Looking ahead, we expect market conditions to continue to be challenging throughout fiscal 2026, as the green coffee market has continued to stay elevated and uncertainty remains regarding tariff impacts. These elements will put pressure on our gross margins and overall financial results throughout fiscal 2026. With that said, we are pleased with our fiscal 2025 performance, as it reflects the significant progress Farmer Brothers Co.

Speaker #5: This significant improvement in pre-cash flow is a testament to our progress in driving better operating performance, improved working capital management, and CapEx efficiency. It puts us in a much stronger overall financial position.

Speaker #5: Looking ahead, we expect market conditions to continue to be challenging throughout fiscal '26, as the green coffee market has continued to stay elevated, and uncertainty remains regarding tariff impacts.

Speaker #5: These elements will put pressure on our gross margins and overall financial results throughout fiscal '26. With that said, we are pleased with our fiscal '25 performance.

Speaker #5: As it reflects the significant progress Farmer Brothers has made to improve our operating results and financial position, we believe it demonstrates our potential to generate significant long-term value for our shareholders under more favorable market conditions.

Vance Fisher: has made to improve our operating results and financial position and believe it demonstrates our potential to generate significant long-term value for our shareholders under more favorable market conditions. With that, I'll turn it back over to John. John?

Speaker #5: With that, I'll turn it back over to John. John?

Speaker #4: Thanks, Vance. Farmer Brothers has come a long way in a fairly short amount of time. Fiscal 2025 was a year of tremendous improvement both financially and operationally, despite significant market headwinds.

John Moore: Thanks, Vance. Farmer Brothers has come a long way in a fairly short amount of time. Fiscal 2025 was a year of tremendous improvement both financially and operationally despite significant market headwinds. While we take great pride in that, as you've heard me say time and again, there is still much work to be done. As such, we remain committed to driving top line revenue growth, increasing overall coffee volumes, strengthening our customer retention and expansion efforts, and delivering an exceptional customer experience in fiscal 2026. Before we open it up for questions, I want to take a quick moment to thank our team. Their leadership, perseverance, and determination continue to be what drives our successes, both big and small, and how we continue to build connections over coffee. They are what makes Farmer Brothers great. Thank you all again for joining us on the call today.

Speaker #4: While we take great pride in that, as you've heard me say time and again, there is still much work to be done. As such, we remain committed to driving top-line revenue growth, increasing overall coffee volumes, strengthening our customer retention and expansion efforts, and delivering an exceptional customer experience in fiscal 2026.

Speaker #4: Before we open it up for questions, I want to take a quick moment to thank our team. Their leadership, perseverance, and determination continue to be what drives our successes, both big and small, and how we continue to build connections over coffee.

Speaker #4: They are what makes Farmer Brothers great. Thank you all again for joining us on the call today. Operator, we will now open it up for questions.

John Moore: Operator, we will now open it up for questions.

Speaker #6: Thank you. We will now begin the question-and-answer session. To ask a question, you may press star then one on your touchtone phone.

Operator: Thank you. We will now begin the question and answer session. To ask a question, you may press star, then one on your touchtone phone. If you are using a speakerphone, please pick up your handset before pressing the keys. If at any time your question has been addressed and you would like to withdraw your question, please press star, then two. At this time, we will pause momentarily to assemble our roster. Your first question today will come from Eric Des Lauriers with Craig-Hallum Capital Group. Please go ahead.

Speaker #6: If you are using a speakerphone, please pick up your handset before pressing the keys. If at any time your question has been addressed and you would like to withdraw your question, please press star, then two.

Speaker #6: At this time, we will pause momentarily to assemble our roster. And your first question today will come from Eric de Laurier with Craig Hallam, Capital Group.

Speaker #6: Please go ahead.

Speaker #7: Great. Thank you for taking my questions. And, you know, a sincere congratulations on the execution that you guys have done over the past year.

Eric Des Lauriers: Great. Thank you for taking my questions and, you know, sincere congratulations on the execution that you guys have done over the past year. Certainly a tough macro backdrop, but really impressive results. Hats off to you guys. John, you cited a couple of areas where you're continuing to focus on operational efficiency and margin improvement. Obviously there's been, you know, you guys have done a lot of execution on the operational efficiency front already. Brand pyramid is now complete. Could you maybe sort of rank order those areas where you're focusing now or maybe help us understand where there remains the biggest opportunity to kind of further improve efficiency? I'm just kind of wondering how much is left considering all that you guys have done. Thanks.

Speaker #7: That's certainly a tough macro backdrop, but really impressive results. So, hats off to you guys. Thank you. John, you cited a.

Speaker #6: Thanks, Eric.

Speaker #7: couple of areas where, you're continuing to focus on operational efficiency and margin improvements. you know, obviously, there's been a, you know, you guys have done, a lot of execution on the operational efficiency front already, brand pyramid is now complete.

Speaker #7: could you maybe sort of rank order, those areas where you, where you're focusing now or maybe help us understand, you know, where there remains the biggest opportunity to kind of further improve efficiency?

Speaker #7: I'm just kind of wondering how much is left considering all that you guys have done. Thanks.

Speaker #4: No, thanks for the question, Eric. I, I, I would categorize it as, as somewhat of a, a pivot at this moment. A pivot from pricing action and, and optimization to performance and execution.

John Moore: No, thanks for the question, Eric. I would categorize it as somewhat of a pivot at this moment, a pivot from pricing action and optimization to performance and execution. I think that we did a great deal of work over the last year or two years of refining many of our systems, many of our processes. We've talked in the past about route optimization efforts, et cetera. I think at this point now, we've put new leadership in place, Travis Young on the Field Operations side, Brian Miller on the Business Development side. Both gentlemen are adding tremendous value and really getting their feet under them. At this time, we're able to pivot more again into sort of addressing that degradation in pounds, addressing that degradation in customer counts, and trying to focus much more on our customer-focused white glove service and fulfillment.

Speaker #4: I think that, you know, we did a great deal of work over the last year or two years refining many of our systems, many of our processes. We've talked in the past about route optimization efforts, et cetera.

Speaker #4: And I think at this point now, you know, we've put new leadership in place: Travis Young on the field operations side and Brian Miller on the business development side.

Speaker #4: both gentlemen are adding tremendous value and really, getting their feet under them. And at this time, we're able to pivot more again into sort of addressing that degradation in pounds, addressing that degradation in customer accounts, and trying to focus much more on our, our customer-focused white glove service and fulfillment.

Speaker #4: I think we've got a 100-year history of industry leadership in that space. We've got one of the largest coffee-centered DSD networks, if not the largest in the country.

John Moore: I think we've got a hundred-year history of industry leadership in that space. We've got one of the largest coffee-centered DSD networks, if not the largest in the country. We've got one of the largest, if not the largest, equipment servicing coffee-specific networks in the country. We've got arguably one of the most talented and accomplished green coffee sourcing, roasting, manufacturing, and fulfillment coffee operations in the country. I think what we're really looking to do is lean on all of those core competency areas to drive value both for our customers and our shareholders. That's what you're going to hear us focusing on over the next fiscal year.

Speaker #4: We've got one of the largest, if not the largest, equipment servicing, coffee-specific networks in the country. We've got, arguably, one of the most talented and accomplished green coffee sourcing, roasting, manufacturing, and fulfillment coffee operations in the country.

Speaker #4: And I think what we're really looking to do is lean on all of those core competency areas to drive value both for our customers and our shareholders.

Speaker #4: And that's what you're going to hear us focusing on over the next fiscal year.

Speaker #7: Great. No, that's helpful. And I suppose, you know, this is a bit of a related question here. I mean, it sounds like this is where the focus is now. But, as we kind of think about customer churn levels, you know, I know I guess about a year ago or so at this point, order fulfillment was, you know, one of the biggest, or maybe the lowest hanging fruit there.

Eric Des Lauriers: Great. No, that's helpful. I suppose, you know, this is a bit of a related question here. It sounds like this is where the focus is now. As we kind of think about customer churn levels, I know, I guess about a year ago or so at this point, order fulfillments was one of the biggest or maybe the lowest hanging fruit there. It sounds like you guys have improved that significantly over the past year, but maybe kind of comments on any order fulfillments, you know, progress that there remains if any. At this point, to the extent that you have this visibility, I'm wondering if you're seeing more of the churn now coming from simple, you know, macro headwinds. You commented on how the food service industry is basically as pressured as it's been over the past decade.

Speaker #7: It sounds like you guys have you know, improved that, significantly over the past year, but maybe kind of comments on any, order fulfillments, you know, progress that they're, that, that, that remains if any, and then, just at, at this point, to the extent that you have this visibility, I'm wondering if you're seeing more of the churn now coming from simple, you know, macro headwinds.

Speaker #7: You know, you commented on how the food service industry is, you know, basically as pressured as it's been over the past decade. So, are you, like, to the extent that you're still seeing some churn, could you just kind of comment on, I guess, the levels of churn overall, you know, how your order fulfillment rates have been progressing here, and just what you're seeing from a, you know, sort of like forced error on your guys' part from causing customer churn versus just sort of the whole bit of macro headwinds at this point? A bit of a wordy question there, but just, if you could just expand on the dynamics, there, that would be helpful.

Eric Des Lauriers: To the extent that you're still seeing some churn, could you just kind of comment on, I guess, the levels of churn overall, how your order fulfillment rates have been progressing here and just what you're seeing from a sort of like forced error on your guys' part from causing customer churn versus just sort of the whole bit of macro headwinds at this point? Bit of a wordy question there, but if you could just expand on the dynamics there, that would be helpful. Thank you.

Speaker #7: Thank you.

Speaker #4: No, sure. I appreciate the question, and I think it gives me an opportunity to highlight some great work done by Craig Newham and his team in the coffee and, in general, the planning and procurement functions in the company.

John Moore: No, sure. I appreciate the question, and I think it gives me an opportunity to highlight some great work done by Craig-Hallum Capital Group and his team in the coffee and in general the planning and procurement functions in the company. There was definitely a challenge to that team to address what had been a really difficult out-of-stock situation. I think that also speaks to the final execution with the brand pyramid strategy. I mean, that, as we've said in the past, it impacts a number of different facets of what we do. It makes everything more efficient from sourcing to manufacturing, line time, to roasting, to distribution throughout the network. There's a fair amount of complexity there that we removed from the system just in finally executing that initiative. I have to again tip my cap to the planning and procurement team. I think they did a tremendous job.

Speaker #4: There was definitely a challenge to that team to address what had been a really difficult out-of-stock situation. I think that also speaks to the final execution and what the brand pyramid strategy is.

Speaker #4: I mean, that, as we've said in the past, it impacts a number of different facets of what we do. It makes everything more efficient, from sourcing to manufacturing, line time to roasting, to distribution throughout the network.

Speaker #4: There's a fair amount of complexity there that we removed from the system just in finally executing that initiative. But I have to again tip my cap to the planning and procurement team.

Speaker #4: I think they did a tremendous job. They recognized the challenge for what it was, and then it was really a complete team effort.

John Moore: They recognized the challenge for what it was. It was really a complete team effort. The field operations team, the communication between those groups, it deserves extra attention because at this point in time, I would say, knock on wood, we've actually solved that almost completely. I'm very happy to report, as we often said, you know, when we show up on time with the products that we should have for the customer, we think we win. Given our white glove service commitment, the fact that our DSD network is so strong and those route sales representatives provide such a comprehensive service. When they go into a four-walls environment, they rotate stock, they calibrate equipment, they wipe down a coffee servicing area.

Speaker #4: So the operation, the field operations team, the communication between those groups deserves extra attention because, at this point in time, I would say, knock on wood, we've actually solved that almost completely.

Speaker #4: So, I’m very happy to report, as we often said, you know, when we show up on time with the products that we should have for the customer, we think we win.

Speaker #4: You know, given our white glove service commitment, the fact that our DSD network is so strong, and those route sales representatives provide such a comprehensive service when they go into a four-walls environment, they rotate stock, they calibrate equipment, they wipe down a coffee servicing area. They really do take care of all of the customers' coffee beverage fulfillment needs, so that the customer can focus on their core business: servicing their customers further downstream.

John Moore: They really do take care of all of the customer's coffee beverage fulfillment needs so that the customer can focus on their core business, servicing their customers further downstream. I'm very happy to report we've done a pretty good job on that side.

Speaker #4: So, I'm very happy to report we've done a pretty good job on that side. That's great to hear.

Eric Des Lauriers: That's great to hear. Congrats again on all the execution over the past year plus. I'll hop back in the queue. Thanks.

Speaker #7: Well, congrats again on all the execution over the past, you know, year plus. I'll hop back in the queue. Thanks.

Speaker #4: Thanks, Eric.

John Moore: Thanks, Eric.

Speaker #6: And your next question today will come from Gerard Sweeney with Roth Capital. Please go ahead.

Operator: Your next question today will come from Gerry Sweeney with ROTH Capital. Please go ahead.

Speaker #7: Good afternoon. John or Vance, thanks for taking my call.

Gerry Sweeney: Good afternoon, John and Vance. Thanks for taking my call.

Speaker #4: Thanks, Eric.

John Moore: Thanks, Eric.

Speaker #7: On the growth side, I know headwinds. You gave a little bit of backdrop regarding the macro environment of the industry. However, at some point, you can't cut yourself to the point of sacrificing profitability.

Gerry Sweeney: On the growth side, I know headwinds, you gave a little bit of macro backdrop of the industry, but at some point, you can't cut yourself to profitability. You have to start growing, and this is a tough environment for that. Is there ability to, what's the opportunity to drive better penetration, reduce churn, and stabilize volumes, things like that? Can we do that in this environment where we're going to be just have to grind through this?

Speaker #7: You have to start growing, and this is a tough environment for that. But is there an ability to, what's the opportunity to drive better penetration and reduce churn?

Speaker #7: And, you know, stabilize volumes, things like that. Can we do that if in the, in this environment where we're going to be at just at the grind through this?

Speaker #4: Thanks, Jared. I think it's a, it's, it's definitely a difficult macro environment to operate in, in the moment. There are a number of headwinds that are, that are sort of truly macro.

John Moore: Thanks, Jared. I think it's definitely a difficult macro environment to operate in at the moment. There are a number of headwinds that are truly macro, and then there are headwinds that are macro specific to coffee. We've discussed those at length. I think over the last couple of years, as we've discussed, we were able to maintain some integrity in top line and really drive the gross margin improvements through a great deal of pricing action. One challenge with pricing action, of course, is it does put pressure, particularly on the customer retention piece. As we've discussed, we're looking to pivot a little bit away from leveraging that lever, so to speak, and now we're really emphasizing the execution at street level. I think that should have some kind of positive impact when it comes to the customer retention piece.

Speaker #4: And then there are headwinds that are macro-specific to coffee. We've discussed those at length. I think over the last couple of years, as we've talked about, we were able to maintain some integrity in the top line and really drive the gross margin improvements through a great deal of pricing action.

Speaker #4: And, and one, one challenge with pricing action, of course, is it does put pressure, particularly on the, on the customer retention piece. as we've discussed, we're looking to, to, pivot a little bit away from, from leveraging that lever, so to speak, and now we're really emphasizing the execution at street level.

Speaker #4: And so I think that will have some kind of positive impact when it comes to the customer retention piece. I think when it comes to the pounds and the pounds degradation, we've spoken in the past about, in some cases, you know, you can maintain an apples-to-apples customer account comparison.

John Moore: I think when it comes to the pounds and the pounds degradation, we've spoken in the past about, in some cases, you can maintain an apples to apples customer count comparison, but in some cases, customers seem to be potentially ordering a little bit less than they used to for a number of macro reasons. We are really looking to aggressively engage and activate our DSD network, not just in terms of product penetration, but also in terms of acquisition. We think we have a very talented group. It's our largest street-facing representative group, well over 200 or so routes running every single day. We think given the tools, the training, and the incentives, we can activate that group to do more business acquisition effort. Really looking forward to seeing what Travis Young can do with his team on that side.

Speaker #4: But in some cases, customers seem to be potentially ordering a little bit less than they used to for a number of macro reasons. We are really looking to aggressively engage and activate our DSD network, not just in terms of product penetration, but also in terms of acquisition.

Speaker #4: We think we have a very talented group. It's our largest street-facing representative group, with well over 200 routes running every single day. We believe that, given the tools, the training, and the incentives, we can activate that group to do more business, particularly through active business acquisition efforts.

Speaker #4: I'm really looking forward to seeing what Travis Young can do with his team on that side. And then, of course, Brian Miller and his team are more focused than ever, particularly in a differentiated group of target account types. I think they are really looking to grow with some of the larger enterprise value groups in the country. You and I have talked about this in the past, and we've discussed it in previous calls.

John Moore: Of course, Brian Miller and his team are more focused than ever, particularly in a differentiated group of target account types. I think really looking to grow with some of the larger enterprise value groups in the country. You and I have talked about this in the past, and we've discussed it in previous calls, but I do think Farmer Brothers is somewhat unique in the scale that we bring to the equation. When there are restaurant groups of hundreds of locations that have a diverse geography around the nation, there's really no other coffee company in the country that can service as comprehensively as Farmer Brothers can. I think looking to engage with organizations like that, while maintaining our service levels with mom-and-pop operations in every channel, that will be the winning equation for us.

Speaker #4: But I do think Farmer Brothers is somewhat unique in the scale that we bring to the equation. And when there are restaurant groups of hundreds of locations that have a diverse geography around the nation, there's really no other coffee company in the country that can service as comprehensively as Farmer Brothers can.

Speaker #4: And I think looking to engage with organizations like that, while maintaining our service levels, with mom-and-pop operations in every channel, I think that will be the winning equation for us.

Speaker #7: Have you gotten any traction with the larger restaurant groups, or are we still early in that process?

Gerry Sweeney: How much traction have you gotten with the larger restaurant groups? Are we still early in that process?

Speaker #4: No, Jared, I'd say we do a fair amount of work in that space already. So it's not as though this is uncharted territory for us.

John Moore: No, Gerry, I'd say we do a fair amount of work in that space already. It's not as though this is unknown territory for us. It goes back to having a pretty diverse set of client types and multiple channel types. We work with customers large and small across the various parts of the food and beverage industry, whether that's the restaurant side, coffee shops, bagel shops, donut shops, but also in healthcare, gaming, institutional catering. Farmer Brothers Co. has a strong presence, and it's a national presence that can be supported in all contiguous states. We are in these spaces, but we have opportunity to grow.

Speaker #4: and again, it goes, it goes back to having a, a pretty diverse set of, of client types. And multiple channel types. we work with customers large and small across the various parts of the food and beverage industry, whether that's the restaurant side, coffee shops, bagel shops, donut shops, but also in healthcare, gaming, institutional catering, Farmer Brothers has a strong presence, and, and it's a national presence that can be sorted in all contiguous states.

Speaker #4: So, we are in these spaces, but we have the opportunity to grow.

Speaker #7: Is this a function of, I mean, you split the operations there between Brian and, sorry, I forget his name. But.

Gerry Sweeney: Is this a function of, I mean, you split the operations there between Brian and, sorry, I forget his name.

Speaker #4: Travis.

Speaker #7: Does this give Travis? Travis, if you're listening, I apologize. But Brian, for Brian, does this give him the ability to focus more on these restaurant groups? I mean, obviously, you've had a lot on your plate and you're pushing more and more behind you. But does this give the opportunity to focus a little bit more on these larger restaurant groups from a sales perspective?

John Moore: Travis.

Gerry Sweeney: Does this give Travis, if you're listening, I apologize. For Brian, does this give him the ability to focus more on these restaurant groups? Obviously, you've had a lot on your plate, and you're pushing more and more behind you. Does this give the opportunity to focus a little bit more on these larger restaurant groups from a sales perspective?

Speaker #4: It does. I think there are two sides to that, right? Brian's done a tremendous job of realigning and reprioritizing our business development efforts throughout the organization.

John Moore: It does. I think there are two sides to that, right? Brian's done a tremendous job of realigning and reprioritizing our business development efforts throughout the organization. I think we have a tremendous opportunity to grow through referrals because we are present with many of the top food and beverage organizations in the country. When we do an outstanding job, they tend to refer us to their peer sets. That's how we can get a fair amount of business. We also are providing new KPIs and new incentive structures for pure business development activity, people that are really just hunting, not doing any gathering. I think that we'll start seeing the results of that over the next fiscal year.

Speaker #4: And I think we have a tremendous opportunity to grow through referrals, because we are present with many of the top food and beverage organizations in the country.

Speaker #4: And when we do an outstanding job, they tend to refer us to their peer sets. And that's how we can get a fair amount of business.

Speaker #4: But we also are providing new KPIs and new incentive structures for pure business development activity. People that are really just hunting, not doing any gathering.

Speaker #4: And I think that, you know, we'll start seeing the results of that over the next fiscal year.

Speaker #7: Got it. One more question. I know we've asked a couple, but in the, you talked about activating, engaging, actively engaging, activating, and you said business acquisition.

Gerry Sweeney: Got it. One more question. I know I've asked a couple, but you talked about activating, engaging, activating, engaging, activating, and you said business acquisition. I'm assuming that's acquisition of new customers?

Speaker #7: I'm assuming that's acquisition of new customers or... or meaning.

Speaker #4: Correct.

John Moore: Correct.

Speaker #7: Yes, not necessarily acquisitions. Okay. Which leads me to the next question: you know, is coffee enough? You have a lot of Ally products, and I don't think the queue is out, and I didn't see what's going on there.

Gerry Sweeney: Meaning, yes, not necessarily acquisitions. Okay. Which leads me to the next question. You know, is coffee enough? You have a lot of allied products, and I don't think the Q is out. I didn't see what's going on there. You know, with such a broad distribution channel, or just, yeah, channel, can you add anything on to that or other opportunities to sort of leverage that white glove service and footprint?

Speaker #7: But, you know, there's, with such a broad distribution channel, or distribution, yeah, channel, can you add anything onto that or other opportunities to sort of leverage that white glove service?

Speaker #7: And, and footprint?

Speaker #4: Yeah, there are, without question. And keep in mind, we do quite a bit of what we would refer to as allied goods.

John Moore: Yeah, there are, without question. Keep in mind, we do quite a bit of what we would refer to as allied goods. It's a significant part of our book of business. There is no question when we stop a truck, we want to sell as many products off of that truck into a four-walls environment as possible. We are always running various initiatives to drive interest in specific segments, different product types. We will continue to do that to try to really get aggressive and meet our customers where they are. We have an opportunity with the good, better, best portfolio now really cleanly and clearly defined. I think our inventory levels are in an appropriate place. Our working capital is being as efficient as it's been.

Speaker #4: It's a significant part of our book of business, and there's no question that when we stop a truck, we want to sell as many products off of that truck into a four-walls environment as possible.

Speaker #4: And we are always running various initiatives to drive interest in specific segments and different product types. We will continue to do that to really get aggressive and meet our customers where they are.

Speaker #4: Again, we have an opportunity with the Good, Better, Best portfolio, now really cleanly and clearly defined. I think our inventory levels are at an appropriate place; our working capital is as efficient as it's been.

Speaker #4: But at the same time, we're able to get the products and the appropriate mix to the customers in a way that's arguably better than it's been in years.

John Moore: At the same time, we're able to get the products and the appropriate mix to the customers in a way that's arguably better than it's been in years. Excited to see what kind of work can be done there with the activation of the DSD network.

Speaker #4: So, excited to see what kind of work can be done there with the activation of the DSD network.

Speaker #7: Got it. I appreciate it. I'll jump back in. And, congrats on the next quarter.

Gerry Sweeney: Got it. I appreciate it. I'll jump back in the line. Congrats on a nice quarter.

Speaker #4: Thank you.

John Moore: Thank you.

Operator: This will conclude our question and answer session as well as conference call. Thank you all for attending today's conference presentation. You may now disconnect.