Aflac Q4 2025 Aflac Inc Earnings Call | AllMind AI Earnings | AllMind AI
Q4 2025 Aflac Inc Earnings Call
Speaker #1: Good morning, everyone, and welcome to the Aflac Incorporated fourth quarter 2025 earnings conference call. All participants will be in a listen-only mode. Should you need assistance, please signal a conference specialist by pressing the star key followed by zero.
Operator: Good morning, everyone, and welcome to the Aflac Incorporated Q4 2025 Earnings Conference Call. All participants will be in a listen-only mode. Should you need assistance, please signal a conference specialist by pressing the star key followed by zero. After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star and then one on your touch-tone phone. To withdraw your questions, you may press star and two. Please also note today's event is being recorded. I would now like to turn the floor over to David Young, Vice President of Capital Markets. Please go ahead.
Operator: Good morning, everyone, and welcome to the Aflac Incorporated Q4 2025 Earnings Conference Call. All participants will be in a listen-only mode. Should you need assistance, please signal a conference specialist by pressing the star key followed by zero. After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star and then one on your touch-tone phone. To withdraw your questions, you may press star and two. Please also note today's event is being recorded. I would now like to turn the floor over to David Young, Vice President of Capital Markets. Please go ahead.
Speaker #1: After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star and then one on your touch-tone phone.
Speaker #1: Press star and two. To withdraw your questions, you may. Please also note today's event is being recorded. I would now like to turn the floor over to David Young, Vice President of Capital Markets.
Speaker #1: Please go
Speaker #1: ahead. Good morning and
David Young: Good morning and welcome. Thank you for joining us for Aflac Incorporated's Fourth Quarter 2025 Earnings Call. This morning, Dan Amos, Chairman and CEO of Aflac Incorporated, will provide an overview of our results and operations in Japan and the United States. Then Max Broden, Senior Executive Vice President and CFO of Aflac Incorporated, will provide more detail on our financial results for the quarter, current capital, and liquidity. These topics are also addressed in the materials we posted with our earnings release, financial supplement, and quarterly CFO update on our investors.aflac.com. For Q&A today, we are joined by Virgil Miller, President of Aflac Incorporated and Aflac U.S., Charles Lake, Chairman and Representative Director, President of Aflac International, Masatoshi Koide, President and Representative Director, Aflac Life Insurance Japan, and Brad Dyslin, Global Chief Investment Officer, President of Aflac Global Investments.
David Young: Good morning and welcome. Thank you for joining us for Aflac Incorporated's Fourth Quarter 2025 Earnings Call. This morning, Dan Amos, Chairman and CEO of Aflac Incorporated, will provide an overview of our results and operations in Japan and the United States. Then Max Broden, Senior Executive Vice President and CFO of Aflac Incorporated, will provide more detail on our financial results for the quarter, current capital, and liquidity. These topics are also addressed in the materials we posted with our earnings release, financial supplement, and quarterly CFO update on our investors.aflac.com. For Q&A today, we are joined by Virgil Miller, President of Aflac Incorporated and Aflac U.S., Charles Lake, Chairman and Representative Director, President of Aflac International, Masatoshi Koide, President and Representative Director, Aflac Life Insurance Japan, and Brad Dyslin, Global Chief Investment Officer, President of Aflac Global Investments.
Speaker #2: Vice President and CFO of Aflac Incorporated, will provide more detail on our financial results for the quarter: current capital, and liquidity. These topics are also addressed in the materials we posted with our earnings release, financial supplement, and quarterly CFO update on our investors.aflac.com.
Speaker #2: For Aflac Incorporated, Virgil Miller, President of Aflac U.S.; Charles Lake, Chairman and Representative Director, President of Aflac International; Masatoshi Kouide, President and Representative Director of Aflac Life Insurance Japan; and Brad Dislin, Global Chief Investment Officer and President of Aflac Global Investments.
Speaker #2: Before we begin, some statements in this teleconference are forward-looking within the meaning of federal securities laws. Although we believe these statements are reasonable, we can give no assurance that they will prove to be accurate because they are prospective in nature.
David Young: Before we begin, some statements in this teleconference are forward-looking within the meaning of federal securities laws. Although we believe these statements are reasonable, we can give no assurance that they will prove to be accurate because they are prospective in nature. Actual results could differ materially from those we discussed today. We encourage you to look at our annual report on Form 10-K for some of the various risk factors that could materially impact our results. As I mentioned earlier, the earnings release with reconciliations of certain non-U.S. GAAP measures and related earnings materials are available on investors.aflac.com. I'll now hand the call over to Dan. Dan?
David Young: Before we begin, some statements in this teleconference are forward-looking within the meaning of federal securities laws. Although we believe these statements are reasonable, we can give no assurance that they will prove to be accurate because they are prospective in nature. Actual results could differ materially from those we discussed today. We encourage you to look at our annual report on Form 10-K for some of the various risk factors that could materially impact our results. As I mentioned earlier, the earnings release with reconciliations of certain non-U.S. GAAP measures and related earnings materials are available on investors.aflac.com. I'll now hand the call over to Dan. Dan?
Speaker #2: Actual results could differ materially from those we discuss today. We encourage on Form 10-K for some of the various risk factors that could materially impact our you to look at our annual report results.
Speaker #2: As I mentioned earlier, the earnings release was reconciliations of certain non-U.S. gap measures and related earnings materials are available on investors.aflac.com. I'll now hand the call over to Dan.
Speaker #2: Dan?
Speaker #3: Thank you, David, and good morning, everyone. We're glad you joined us. Aflac Incorporated reported fourth quarter net earnings per diluted share of $2.64 and adjusted earnings per diluted share of $1.57.
Daniel Amos: Thank you, David, and good morning, everyone. We're glad you joined us. Aflac Incorporated reported Q4 net earnings per diluted share of $2.64 and adjusted earnings per diluted share of $1.57. For the year, Aflac Incorporated reported net earnings per diluted share of $6.82 and adjusted earnings per diluted share of $7.49. Max will expand upon these strong results for the quarter in a moment, but before he does, I'd like to comment on our operations. Beginning with Japan, I am very pleased with Aflac Japan's sales increase of 15.7% for the Q4 and 16% for 2025. These strong sales results were driven largely by the remarkable 35.6% sales increase, mainly due to Miraito, our latest cancer insurance product launched in March. While still early, we are also excited about the positive reception our newest medical product, Anshin Palette, has received since its late December introduction.
Dan Amos: Thank you, David, and good morning, everyone. We're glad you joined us. Aflac Incorporated reported Q4 net earnings per diluted share of $2.64 and adjusted earnings per diluted share of $1.57. For the year, Aflac Incorporated reported net earnings per diluted share of $6.82 and adjusted earnings per diluted share of $7.49. Max will expand upon these strong results for the quarter in a moment, but before he does, I'd like to comment on our operations. Beginning with Japan, I am very pleased with Aflac Japan's sales increase of 15.7% for the Q4 and 16% for 2025. These strong sales results were driven largely by the remarkable 35.6% sales increase, mainly due to Miraito, our latest cancer insurance product launched in March. While still early, we are also excited about the positive reception our newest medical product, Anshin Palette, has received since its late December introduction.
Speaker #3: For the year, Aflac Incorporated reported net earnings per diluted share of $6.82 and adjusted earnings per diluted share of $7.49. Max will expand upon these strong results for the quarter in a moment, but before he does, I'd like to comment on our operations.
Speaker #3: Beginning with Japan, I am very pleased with Aflac Japan's sales increase of 15.7% for the fourth quarter and 16% for 2025. These strong sales results were driven largely by the remarkable 35.6% sales increase, mainly due to Moraito, our latest cancer insurance product launched in March. While still early, we are also excited about the positive reception our newest medical product, Onshin Palette, has received since its late December introduction.
Speaker #3: As part of our ongoing strategy, we also continue to emphasize and promote the importance of third-sector protection to new and younger customers with our innovative first-sector product, Sumitas, which was repriced in September.
Daniel Amos: As part of our ongoing strategy, we also continue to emphasize and promote the importance of Third-sector protection to new and younger customers with our innovative First-sector product, Tsumitasu, which was repriced in September. While Premium persistency reflected lapses tied to the launch of Miraito, it still remains strong at 93.1% for the year. Our success with so many policyholders who realize the value of Aflac's products and keep them is a testament to Aflac's reputation, our strategy, and our customers' recognition of the value of our products. By maintaining this level of persistency while adding new premium through sales, we look to offset the impact of reinsurance and policies reaching paid-up status in the future. Maintaining strong persistency continues to be vital to the future of Aflac Japan. For the year, we also saw an increase in sales through each distribution channel.
Dan Amos: As part of our ongoing strategy, we also continue to emphasize and promote the importance of Third-sector protection to new and younger customers with our innovative First-sector product, Tsumitasu, which was repriced in September. While Premium persistency reflected lapses tied to the launch of Miraito, it still remains strong at 93.1% for the year. Our success with so many policyholders who realize the value of Aflac's products and keep them is a testament to Aflac's reputation, our strategy, and our customers' recognition of the value of our products. By maintaining this level of persistency while adding new premium through sales, we look to offset the impact of reinsurance and policies reaching paid-up status in the future. Maintaining strong persistency continues to be vital to the future of Aflac Japan. For the year, we also saw an increase in sales through each distribution channel.
Speaker #3: While premium persistency reflected lapses tied to the launch of Moraito, it still remains strong at year. Our 93.1% for the success with so many policyholders who realized the value of Aflac's products and keep them is a testament to Aflac's reputation, our strategy, and our customers' recognition of the value of our products.
Speaker #3: By maintaining this level of persistency, while adding new premium through sales, we look to offset the impact of reinsurance and policies reaching future. Maintaining strong persistency continues to be vital to the future of paid-up status in the Aflac Japan.
Speaker #3: For the year, we also saw an increase in sales through each distribution channel. Being where the customer wants to buy insurance has always been an important competitive strength of our growth strategy in Japan.
Daniel Amos: Being where the customer wants to buy insurance has always been an important competitive strength of our growth strategy in Japan. Our broadened networks of distribution channels, including agencies, alliance partners, and banks, are dedicated to continually optimizing opportunities to help provide financial protection to Japanese consumers. We will continue to work hard to support each channel as we evolve to meet customers' changing needs. Overall, I believe we have put in place the right people and the strategy to meet our customers' financial protection needs through their different stages of life. Turning to Aflac U.S., we generated nearly $1.6 billion in new sales in 2025, over 1/3 of which came from Q4. More importantly, we maintained strong premium persistency of 79.2% and increased net earned premiums by 2.9% for 2025.
Dan Amos: Being where the customer wants to buy insurance has always been an important competitive strength of our growth strategy in Japan. Our broadened networks of distribution channels, including agencies, alliance partners, and banks, are dedicated to continually optimizing opportunities to help provide financial protection to Japanese consumers. We will continue to work hard to support each channel as we evolve to meet customers' changing needs. Overall, I believe we have put in place the right people and the strategy to meet our customers' financial protection needs through their different stages of life. Turning to Aflac U.S., we generated nearly $1.6 billion in new sales in 2025, over 1/3 of which came from Q4. More importantly, we maintained strong premium persistency of 79.2% and increased net earned premiums by 2.9% for 2025.
Speaker #3: Our broadened networks of distribution channels including agencies, alliance partners, and banks are dedicated to continually optimizing opportunities to help provide financial protection to Japanese consumers.
Speaker #3: We will continue to work hard to support each channel as we evolve to meet customers' changing needs. Overall, I believe we have put in place the right people and the strategy to meet our customers' financial protection needs through their different stages of Turning to Aflac U.S., life.
Speaker #3: we generated nearly $1.6 billion in new sales in 2025. Over one-third quarter. More importantly, we maintain strong premium of which came from the fourth persistency of 79.2% and increased net earned premiums by 2.9% for 2025.
Speaker #3: We continue to focus on driving our profitable growth by exercising a strong underwriting discipline and maintaining strong premium persistency. We believe this will continue to drive net earned premium growth.
Daniel Amos: We continue to focus on driving our profitable growth by exercising a strong underwriting discipline and maintaining strong premium persistency. We believe this will continue to drive net earned premium growth. At the same time, Aflac U.S. has continued its prudent approach to expense management and maintaining a strong pretax margin, as Max will expand upon shortly. In both Japan and the United States, consumers continue to face financial hardships due to increasing out-of-pocket medical expenses. That is exactly where we come in as partners to be there when our policyholders need us most. As the pioneer of cancer insurance and the leader in the industry, our management teams, employees, and sales networks approach every day as a chance to help our policyholders fill the gap during challenging times, providing not just financial protection but also compassion and care.
Dan Amos: We continue to focus on driving our profitable growth by exercising a strong underwriting discipline and maintaining strong premium persistency. We believe this will continue to drive net earned premium growth. At the same time, Aflac U.S. has continued its prudent approach to expense management and maintaining a strong pretax margin, as Max will expand upon shortly. In both Japan and the United States, consumers continue to face financial hardships due to increasing out-of-pocket medical expenses. That is exactly where we come in as partners to be there when our policyholders need us most. As the pioneer of cancer insurance and the leader in the industry, our management teams, employees, and sales networks approach every day as a chance to help our policyholders fill the gap during challenging times, providing not just financial protection but also compassion and care.
Speaker #3: At the same time, Aflac U.S. has continued its prudent approach to expense management and maintaining a strong pre-tax margin, as Max will expand upon shortly.
Speaker #3: In both Japan and the United States, consumers continue to face financial hardships due to increasing out-of-pocket medical expenses. That is exactly where we come in as partners to be there when our policyholders need us most.
Speaker #3: As the pioneer of cancer insurance and the leader in the industry, our management teams, employees, and sales networks approach every day as a chance to help our policyholders fill the gap during challenging times, providing not just financial protection but also compassion and care.
Speaker #3: At the same time, we generate strong capital and cash flows on an ongoing basis, while maintaining our commitment to prudent liquidity and capital management.
Daniel Amos: At the same time, we generate strong capital and cash flows on an ongoing basis while maintaining our commitment to prudent liquidity and capital management. We continue to be pleased with our investments, producing solid net investment income. As an insurance company, our primary responsibility is to fulfill the promises we make to our policyholders while being responsive to the needs of our shareholders. Our financial strength is the foundation that backs up our promise to our policyholders, balanced with the financial flexibility and tactical capital deployment. I am very pleased with the company's financial strength, which supports our capital deployment, including the board's decision to increase the Q1 2026 dividend by 5.2%. In 2025, Aflac Incorporated deployed a record $3.5 billion to repurchase 33 million shares of our stock and paid dividends of $1.2 billion.
Dan Amos: At the same time, we generate strong capital and cash flows on an ongoing basis while maintaining our commitment to prudent liquidity and capital management. We continue to be pleased with our investments, producing solid net investment income. As an insurance company, our primary responsibility is to fulfill the promises we make to our policyholders while being responsive to the needs of our shareholders. Our financial strength is the foundation that backs up our promise to our policyholders, balanced with the financial flexibility and tactical capital deployment. I am very pleased with the company's financial strength, which supports our capital deployment, including the board's decision to increase the Q1 2026 dividend by 5.2%. In 2025, Aflac Incorporated deployed a record $3.5 billion to repurchase 33 million shares of our stock and paid dividends of $1.2 billion.
Speaker #3: We continue to be pleased with our investments producing solid net investment income. As an insurance company, our primary responsibility is to fulfill the promises we make to our policyholders while being responsive to the needs of our shareholders.
Speaker #3: Our financial strength is the foundation that backs up our promise to our policyholders balanced with the financial flexibility and tactical capital deployment. I am very pleased with the company's financial strength, which supports our capital deployment including the board's decision to increase the first quarter of 2026 dividend by 5.2%.
Speaker #3: In 2025, Aflac Incorporated deployed a record $3.5 billion to repurchase 33 million shares of our stock and paid dividends of $1.2 billion. We treasure our 43 consecutive years of dividend increases and remain committed to extending this record.
Daniel Amos: We treasure our 43 consecutive years of dividend increases and remain committed to extending this record. Combining share repurchase and dividends, we delivered nearly $4.8 billion back to the shareholders in 2025. In doing so, we have maintained our position among companies with the highest return on capital and the lowest cost of capital in the industry. 2025 also marked three significant milestones for Aflac: the 70th year since the company's founding, the 30th anniversary of what is now Aflac Cancer and Blood Disorders Center of Children's Healthcare of Atlanta, and the 25th anniversary of the Aflac Duck. Each of these noteworthy milestones demonstrates the staying power of the financial protection Aflac's products help provide and the privilege of helping enrich the lives of millions of people.
Dan Amos: We treasure our 43 consecutive years of dividend increases and remain committed to extending this record. Combining share repurchase and dividends, we delivered nearly $4.8 billion back to the shareholders in 2025. In doing so, we have maintained our position among companies with the highest return on capital and the lowest cost of capital in the industry. 2025 also marked three significant milestones for Aflac: the 70th year since the company's founding, the 30th anniversary of what is now Aflac Cancer and Blood Disorders Center of Children's Healthcare of Atlanta, and the 25th anniversary of the Aflac Duck. Each of these noteworthy milestones demonstrates the staying power of the financial protection Aflac's products help provide and the privilege of helping enrich the lives of millions of people.
Speaker #3: Combining share repurchase and dividends, we delivered nearly $4.8 billion back to the shareholders in 2025. In doing so, we have maintained our position among companies with the highest return in the industry.
Speaker #3: 2025 also marked three significant milestones for Aflac: the 70th year since the company's founding, the 30th anniversary of what is now the Aflac Cancer and Blood Disorder Center of Children's Healthcare of Atlanta, and the 25th anniversary of the Aflac Duck.
Speaker #3: Each of these noteworthy milestones demonstrates the staying power of the financial protection Aflac's products help provide, and the privilege of helping enrich the lives of millions of people.
Speaker #3: In today's complex healthcare environment, our relevant products' financial strength, powerful brand, and broad distribution Aflac as the ideal they navigate the financial strain from out-of-pocket medical costs.
Daniel Amos: In today's complex healthcare environment, our relevant products, financial strength, powerful brand, and broad distribution network uniquely position Aflac as the ideal partner for consumers as they navigate the financial strain from out-of-pocket medical costs. The enduring foundational strengths of our business and our capacity for continued growth in Japan and the US, two of the largest life insurance markets in the world, support our leading position and build on our momentum. I will now turn the program over to Max to cover more details of the financial results. Max?
Dan Amos: In today's complex healthcare environment, our relevant products, financial strength, powerful brand, and broad distribution network uniquely position Aflac as the ideal partner for consumers as they navigate the financial strain from out-of-pocket medical costs. The enduring foundational strengths of our business and our capacity for continued growth in Japan and the US, two of the largest life insurance markets in the world, support our leading position and build on our momentum. I will now turn the program over to Max to cover more details of the financial results. Max?
Speaker #3: The enduring foundational strengths of our business and our capacity for continued growth in Japan and the U.S.—two of the largest life insurance markets in the world—support our leading position and build on our momentum.
Speaker #3: I will now turn the program over to Max to cover more details of the financial results.
Speaker #2: Thank you, Dan. For the fourth quarter of 2025, adjusted earnings per diluted share increased 0.6% year over year. To $1.57, excluding effect of foreign currency in the quarter.
Max Broden: Thank you, Dan. For Q4 2025, adjusted earnings per diluted share increased 0.6% year-over-year to $1.57, excluding effect of foreign currency in the quarter. In this quarter, remeasurement gains on reserves totaled $36 million, reducing benefits. Variable investment income ran $12 million below our long-term return expectations. Adjusted book value per share, excluding foreign currency remeasurement, increased 0.5%. The adjusted ROE was 11.7% and 14.5%, excluding foreign currency remeasurement, a solid spread to our cost of capital. Overall, we view these results in the quarter as solid. Starting with our Japan segment, net earned premiums in yen terms for the quarter declined 1.9%. Aflac Japan's underlying earned premiums, which excludes the impact of deferred profit liability, paid-up policies, and reinsurance, declined 1.2%. We believe this metric provides a clearer insight into long-term premium trends.
Max Broden: Thank you, Dan. For Q4 2025, adjusted earnings per diluted share increased 0.6% year-over-year to $1.57, excluding effect of foreign currency in the quarter. In this quarter, remeasurement gains on reserves totaled $36 million, reducing benefits. Variable investment income ran $12 million below our long-term return expectations. Adjusted book value per share, excluding foreign currency remeasurement, increased 0.5%. The adjusted ROE was 11.7% and 14.5%, excluding foreign currency remeasurement, a solid spread to our cost of capital. Overall, we view these results in the quarter as solid. Starting with our Japan segment, net earned premiums in yen terms for the quarter declined 1.9%. Aflac Japan's underlying earned premiums, which excludes the impact of deferred profit liability, paid-up policies, and reinsurance, declined 1.2%. We believe this metric provides a clearer insight into long-term premium trends.
Speaker #2: In this quarter, reimbursement gains on reserves totaled $36 million, reducing benefits. Variable investment income ran $12 million below our long-term return expectations. Adjusted book value per share, excluding foreign currency reimbursement, increased 0.5%.
Speaker #2: The adjusted ROE was 11.7% and 14.5%, excluding foreign currency reimbursement. A solid spread to our cost of capital. Overall, we view these results in the quarter as solid.
Speaker #2: Starting with our Japan segment, net earned premiums in yen terms for the quarter declined 1.9%. Aflac Japan's underlying earned premiums which excludes the impact of deferred profit liability paid out policies and reinsurance declined 1.2%.
Speaker #2: We believe this metric provides a clearer insight into long-term premium trends. Japan's total benefit ratio came in at 65% for the quarter, down 150 basis points year over year.
Max Broden: Japan's total benefit ratio came in at 65% for the quarter, down 150 basis points year-over-year. We estimate the impact from reserve remeasurement gains to be approximately 110 basis points favorable to the benefit ratio in Q4 2025. Long-term experience trends, as they relate to treatments of cancer and hospitalization, continue to be in place, leading to continued favorable underwriting experience. Persistency remains solid year-over-year and in line with our expectations at 93.1%. With refreshed product introductions, we generally see an uptick in lapse and reissue activity, causing reported lapsation to increase. We did experience this uptick with our recently launched cancer insurance product, but overall lapses remain within our expectations. Lapses on our first-sector savings block remain low and in line with previous periods, despite the increase in yen interest rates.
Max Broden: Japan's total benefit ratio came in at 65% for the quarter, down 150 basis points year-over-year. We estimate the impact from reserve remeasurement gains to be approximately 110 basis points favorable to the benefit ratio in Q4 2025. Long-term experience trends, as they relate to treatments of cancer and hospitalization, continue to be in place, leading to continued favorable underwriting experience. Persistency remains solid year-over-year and in line with our expectations at 93.1%. With refreshed product introductions, we generally see an uptick in lapse and reissue activity, causing reported lapsation to increase. We did experience this uptick with our recently launched cancer insurance product, but overall lapses remain within our expectations. Lapses on our first-sector savings block remain low and in line with previous periods, despite the increase in yen interest rates.
Speaker #2: We estimate the impact from reserve reimbursement gains to be approximately 110 basis points favorable to the benefit ratio in Q4 2025. Long-term experience trends, as they relate to treatments of cancer and hospitalization, continue to be in place.
Speaker #2: Leading to continued favorable underwriting experience. Persistency remains solid year over year and in line with our expectations at 93.1%. With refreshed product introductions, we generally see an uptick in laps and reissue activity, causing reported lapsation to increase.
Speaker #2: We did experience this uptick with our recently launched cancer insurance product, but overall lapses remain within our expectations. Lapses on our first sector savings block remain low and in line with previous periods, despite the increase in yen interest Japan was 22% for the rates.
Max Broden: Our expense ratio in Japan was 22% for the quarter, up 120 basis points year-over-year, driven primarily by sales promotion expenses associated with higher sales. For the quarter, adjusted net investment income in yen terms was down 3.9%, primarily driven by lower floating-rate income on our US dollar book and lower variable investment income, partially offset by higher US dollar fixed income due to higher volume. The pretax margin for Japan in the quarter was 31.3%, down 30 basis points year-over-year, a very good result. Now, turning to US results, net earned premiums were up 4% while premium persistency declined slightly by 10 basis points year-over-year. It remains strong at 79.2%.
Max Broden: Our expense ratio in Japan was 22% for the quarter, up 120 basis points year-over-year, driven primarily by sales promotion expenses associated with higher sales. For the quarter, adjusted net investment income in yen terms was down 3.9%, primarily driven by lower floating-rate income on our US dollar book and lower variable investment income, partially offset by higher US dollar fixed income due to higher volume. The pretax margin for Japan in the quarter was 31.3%, down 30 basis points year-over-year, a very good result. Now, turning to US results, net earned premiums were up 4% while premium persistency declined slightly by 10 basis points year-over-year. It remains strong at 79.2%.
Speaker #2: Quarter, up 120 basis points. Our expense ratio is up year over year, driven primarily by sales promotion expenses associated with higher sales. For the quarter, adjusted net investment income in yen terms was down 3.9%.
Speaker #2: Primarily driven by lower floating rate income on our US dollar book, and lower variable investment income, partially offset by higher US dollar fixed income due to higher volume.
Speaker #2: The pre-tax margin for Japan in the quarter was 31.3%, down 30 basis points year over year. A very good result. Now, turning to US results.
Speaker #2: Net earned premiums were up 4%, while premium persistency declined slightly by 10 basis points year over year. It remains strong at 79.2%. Our total benefit ratio came in at 48.6%.
Max Broden: Our total benefit ratio came in at 48.6%, 230 basis points higher than Q4 2024, driven by prior-year endorsements and higher claims activity on our individual voluntary block, as well as a higher benefit ratio on group life and disability. We estimate that reserve remeasurement gains impacted the benefit ratio by approximately 140 basis points in the quarter. Our expense ratio in the US was 40.4%, up 10 basis points year-over-year, primarily driven by timing of spend from previous quarters. Our growth initiatives, Group Life and Disability, Network Dental and Vision, and Direct to Consumer, increased the expense ratio by 60 basis points in the quarter. This is in line with our expectations as these businesses continue to scale. Adjusted net investment income in the US was down 2.8% for the quarter, primarily driven by a reduction in floating-rate assets and corresponding rates. Profitability in the US.
Max Broden: Our total benefit ratio came in at 48.6%, 230 basis points higher than Q4 2024, driven by prior-year endorsements and higher claims activity on our individual voluntary block, as well as a higher benefit ratio on group life and disability. We estimate that reserve remeasurement gains impacted the benefit ratio by approximately 140 basis points in the quarter. Our expense ratio in the US was 40.4%, up 10 basis points year-over-year, primarily driven by timing of spend from previous quarters. Our growth initiatives, Group Life and Disability, Network Dental and Vision, and Direct to Consumer, increased the expense ratio by 60 basis points in the quarter. This is in line with our expectations as these businesses continue to scale. Adjusted net investment income in the US was down 2.8% for the quarter, primarily driven by a reduction in floating-rate assets and corresponding rates. Profitability in the US.
Speaker #2: $230 basis points higher than Q4 2024. Driven by prior year endorsements and higher claims activity on our individual voluntary block, as well as a higher benefit ratio on group life and disability.
Speaker #2: We estimate that reserve reimbursement gains impacted the benefit ratio by approximately $140 basis points in the quarter. Our expense ratio in the US was 40.4%, up 10 basis points year over year.
Speaker #2: Primarily driven by timing of spend from previous quarters. Our growth initiatives—group life and disability, network dental vision, and direct-to-consumer—increased the expense ratio by 60 basis points in the quarter.
Speaker #2: This is in line with our expectations as these businesses continue to scale. Adjusted net investment income in the U.S. was down 2.8% for the quarter, primarily driven by a reduction in floating rate assets and corresponding rates.
Speaker #2: Profitability in the US segment was solid with a pre-tax margin of 17.4%. A $230 basis points stronger quarter a year ago. In corporate and other, we recorded pre-tax decrease compared with a adjusted loss of $31 million in the quarter.
Max Broden: Segment was solid, with a pretax margin of 17.4%, a 230 basis points decrease compared with a stronger quarter a year ago. In corporate and other, we record a pretax adjusted loss of $31 million in the quarter. Total premiums decreased on closed blocks of business. Adjusted net investment income was $1 million higher than last year due to a combination of lower volume of tax credit investments and higher asset balances. Our tax credit investments impacted the net investment income line for US GAAP purposes negatively by $43 million in the quarter, with an associated credit to the tax line. The total Q4 earnings benefit from tax credit investments was $13 million. Adjusted earnings declined due to lower revenues and higher adjusted expenses, driven primarily by higher costs pertaining to business operations and higher interest expense, partially offset by lower net benefits and claims.
Max Broden: Segment was solid, with a pretax margin of 17.4%, a 230 basis points decrease compared with a stronger quarter a year ago. In corporate and other, we record a pretax adjusted loss of $31 million in the quarter. Total premiums decreased on closed blocks of business. Adjusted net investment income was $1 million higher than last year due to a combination of lower volume of tax credit investments and higher asset balances. Our tax credit investments impacted the net investment income line for US GAAP purposes negatively by $43 million in the quarter, with an associated credit to the tax line. The total Q4 earnings benefit from tax credit investments was $13 million. Adjusted earnings declined due to lower revenues and higher adjusted expenses, driven primarily by higher costs pertaining to business operations and higher interest expense, partially offset by lower net benefits and claims.
Speaker #2: Total premiums decreased on closed blocks of business. Adjusted net investment income was $1 million higher than last year, due to a combination of lower volume of tax credit investments and higher asset balances.
Speaker #2: Our tax credit investments impacted a net investment income line for US GAAP purposes negatively by 43 million in the quarter. With an associated credit to the tax line.
Speaker #2: The total fourth quarter earnings benefit from tax credit investments was $13 million. Adjusted earnings declined due to lower revenues and higher adjusted expenses, driven primarily by higher costs pertaining to business operations and higher interest expense partially offset by lower net benefits and claims.
Speaker #2: We continue to be pleased with the performance of our investment portfolio. During the quarter, we did not record any portfolio losses. Additionally, we did not foreclose on any properties in the period.
Max Broden: We continue to be pleased with the performance of our investment portfolio. During the quarter, we did not record any charge-offs for the commercial real estate portfolio. Additionally, we did not foreclose on any properties in the period. On our portfolio of first lien senior secured middle market loans, we recorded charge-offs of $22 million in the quarter. For U.S. statutory, we recorded a $3 million valuation allowance on mortgage loans as an unrealized loss during the quarter. On a Japan FSA basis, there were net realized gains of JPY 380 million for securities impairments in Q4, and we booked a valuation allowance of JPY 87 million related to transitional real estate loans. This is well within our expectations and has a limited impact on regulatory earnings and capital.
Max Broden: We continue to be pleased with the performance of our investment portfolio. During the quarter, we did not record any charge-offs for the commercial real estate portfolio. Additionally, we did not foreclose on any properties in the period. On our portfolio of first lien senior secured middle market loans, we recorded charge-offs of $22 million in the quarter. For U.S. statutory, we recorded a $3 million valuation allowance on mortgage loans as an unrealized loss during the quarter. On a Japan FSA basis, there were net realized gains of JPY 380 million for securities impairments in Q4, and we booked a valuation allowance of JPY 87 million related to transitional real estate loans. This is well within our expectations and has a limited impact on regulatory earnings and capital.
Speaker #2: On our portfolio of first lien senior secured middle market loans, we recorded charge-ups of $22 million in the quarter. For US statutory we recorded a $3 million valuation allowance on mortgage loans as an unrealized loss during the quarter.
Speaker #2: FSA basis, there were net On our Japan realized gains of $380 million yen for securities impairments in Q4. And we booked a valuation allowance of $87 million yen related to transitional real estate loans.
Speaker #2: This is well within our expectations and has a limited impact on regulatory earnings and capital. In the third quarter of 2025, we enhanced our liquidity and capital flexibility by $2 billion of two off-balance sheet pre-capitalized trusts, with the creation that issued securities commonly referred to as PCAPs.
Max Broden: In Q3 2025, we enhanced our liquidity and capital flexibility by $2 billion with the creation of two off-balance sheet pre-capitalized trusts that issued securities commonly referred to as P-Caps. With increased off-balance sheet capital resources and improved liquidity flexibility, we have lowered our minimum liquidity balance at the holding company by $750 million to $1 billion. This means that Aflac Inc. unencumbered liquidity stood at $4.1 billion, which was $3.1 billion above our minimum balance at the end of the quarter. The full P-Caps facility remains undrawn. Our adjusted leverage was 21.4% for the quarter, which is within our target range of 20% to 25%. As we hold approximately 63% of our debt in yen, this leverage ratio is impacted by moves in the yen/dollar exchange rate. This is intentional and part of our enterprise hedging program, protecting the economic value of Aflac Japan in US.
Max Broden: In Q3 2025, we enhanced our liquidity and capital flexibility by $2 billion with the creation of two off-balance sheet pre-capitalized trusts that issued securities commonly referred to as P-Caps. With increased off-balance sheet capital resources and improved liquidity flexibility, we have lowered our minimum liquidity balance at the holding company by $750 million to $1 billion. This means that Aflac Inc. unencumbered liquidity stood at $4.1 billion, which was $3.1 billion above our minimum balance at the end of the quarter. The full P-Caps facility remains undrawn. Our adjusted leverage was 21.4% for the quarter, which is within our target range of 20% to 25%. As we hold approximately 63% of our debt in yen, this leverage ratio is impacted by moves in the yen/dollar exchange rate. This is intentional and part of our enterprise hedging program, protecting the economic value of Aflac Japan in US.
Speaker #2: With increased off-balance sheet capital resources and improved liquidity flexibility, we have lowered our minimum liquidity balance at the holding company by $750 million to $1 billion.
Speaker #2: This means that Aflac Inc unencumbered liquidity stood at 4.1 billion dollars, which was 3.1 billion dollars above our minimum balance at the end of the quarter.
Speaker #2: The full PCAP facility remains undrawn. Our adjusted leverage was 21.4% for the quarter, which is within our target range of 20 to 25%. As we hold approximately 63% of our debt in yen, this leverage ratio is impacted by moves in the yen dollar exchange rate.
Speaker #2: This is intentional and part of our enterprise hedging program, protecting the economic value of Aflac Japan in US dollar terms. Our capital position remains strong.
Max Broden: Dollar terms. Our capital position remains strong. We ended the quarter with an SMR above 970% and an estimated regulatory ESR with the undertaking specific parameter, or USP, of 253%. We estimate that the USP benefits the regulatory ESR by 18 points. We estimate our combined RBC to be 575%. These are strong capital ratios, which we actively monitor, stress, and manage to withstand market volatility and credit cycles as well as external shocks. We last updated our ESR sensitivities at our financial analysts' briefing in December 2024. Since then, we have seen significant movements in both the dollar/yen and yen interest rates, so we wanted to provide an updated estimate before the ESR comes into effect on 31 March 2025. We have deliberately improved our ALM during this time, which has led to reduced exposure to interest rate risk. We generally have lowered our sensitivities to market risk factors.
Max Broden: Dollar terms. Our capital position remains strong. We ended the quarter with an SMR above 970% and an estimated regulatory ESR with the undertaking specific parameter, or USP, of 253%. We estimate that the USP benefits the regulatory ESR by 18 points. We estimate our combined RBC to be 575%. These are strong capital ratios, which we actively monitor, stress, and manage to withstand market volatility and credit cycles as well as external shocks. We last updated our ESR sensitivities at our financial analysts' briefing in December 2024. Since then, we have seen significant movements in both the dollar/yen and yen interest rates, so we wanted to provide an updated estimate before the ESR comes into effect on 31 March 2025. We have deliberately improved our ALM during this time, which has led to reduced exposure to interest rate risk. We generally have lowered our sensitivities to market risk factors.
Speaker #2: We ended the quarter with an SMR above 970% and an estimated regulatory ESR with the OR USP of undertaking specific parameter at 253%. We estimate that the USP benefits the regulatory ESR by 18 points.
Speaker #2: We estimate our combined RBC to be $575%. These are strong capital ratios, which we actively monitor, stress, and manage to withstand market volatility and credit cycles as well as external shocks.
Speaker #2: We last updated our ESR sensitivities at our financial analysts' briefing in December 2024. Since then, we have seen significant movements in both the dollar yen and yen interest rates.
Speaker #2: So we wanted to provide an updated estimates before the ESR comes into effect on March 31st. We have deliberately improved our ALM during this time, which has led to reduced exposure to interest rate risk.
Speaker #2: We generally have lowered our sensitivities to market risk factors. We've also refreshed the sensitivity analysis related to our combined RBC ratio in the US.
Max Broden: We have also refreshed the sensitivity analysis related to our combined RBC ratio in the U.S. I will characterize these refreshed estimates also as being in line with what we shared at FAB in December 2024. Given the strengths of our capital and liquidity, we repurchased $800 million of our own stock and paid dividends of $303 million in Q4, offering good relative IRR on these capital deployments. We will continue to be flexible and tactical in the way we manage the balance sheet and deploy capital in order to drive strong risk-adjusted ROE with a meaningful spread to our cost of capital. Before concluding, I would like to address our 2026 outlook. At our 2024 financial analysts' briefing, I provided ranges for net earned premiums, benefits and expense ratios, and pretax profit margin for each segment for 2025 through 2027.
Max Broden: We have also refreshed the sensitivity analysis related to our combined RBC ratio in the U.S. I will characterize these refreshed estimates also as being in line with what we shared at FAB in December 2024. Given the strengths of our capital and liquidity, we repurchased $800 million of our own stock and paid dividends of $303 million in Q4, offering good relative IRR on these capital deployments. We will continue to be flexible and tactical in the way we manage the balance sheet and deploy capital in order to drive strong risk-adjusted ROE with a meaningful spread to our cost of capital. Before concluding, I would like to address our 2026 outlook. At our 2024 financial analysts' briefing, I provided ranges for net earned premiums, benefits and expense ratios, and pretax profit margin for each segment for 2025 through 2027.
Speaker #2: Our characterize these refreshed estimates also as being in line with what we shared at FAB in December 2024. Given the strength of our capital, and liquidity, we repurchased $800 million of our own stock and paid dividends of $303 million in Q4, offering good relative IRR on these capital deployments.
Speaker #2: We will continue to be flexible and tactical in the way we manage the balance sheet and deploy capital in order to drive strong risk-adjusted ROE, with a meaningful spread to our cost of capital.
Speaker #2: Before concluding, I would like to address our 2026 outlook. At our 2024 financial analyst briefing, I provided ranges for net earned premiums benefits and expense ratios and pre-tax profit margin for each segment for 2025 through 2027.
Speaker #2: These ranges remain substantially intact for 2026, but with a couple of exceptions. For Aflac Japan, we expect underlying earned premiums to decline 1% to 2%.
Max Broden: These ranges remain substantially intact for 2026, but with a couple of exceptions. For Aflac Japan, we expect underlying earned premiums to decline 1% to 2% in 2026, and we also expect the expense ratio to be in the 20% to 23% range. However, we expect the benefit ratio in Japan to be in the 60% to 63% range and the pretax profit margin to be in the 33% to 36% range. In the US, we continue to expect net earned premium growth to be in the lower end of the 3% to 6% range. We also expect the benefit ratio for 2026 to be in the 48% to 52% range and the expense ratio to be in the 36% to 39% range as we continue to scale new business lines.
Max Broden: These ranges remain substantially intact for 2026, but with a couple of exceptions. For Aflac Japan, we expect underlying earned premiums to decline 1% to 2% in 2026, and we also expect the expense ratio to be in the 20% to 23% range. However, we expect the benefit ratio in Japan to be in the 60% to 63% range and the pretax profit margin to be in the 33% to 36% range. In the US, we continue to expect net earned premium growth to be in the lower end of the 3% to 6% range. We also expect the benefit ratio for 2026 to be in the 48% to 52% range and the expense ratio to be in the 36% to 39% range as we continue to scale new business lines.
Speaker #2: In 2026, we also expect the expense ratio to be in the 20 to 23% range. However, we expect the benefit ratio in Japan to be in the 60 to 63% range and the pre-tax profit margin to be in the 33 to 36% range.
Speaker #2: Expect net earned premium growth to be in the lower end of the 3% to 6% range. In the US, we continue to expect the benefit ratio for 2026 to be in the 48% to 52% range and the expense ratio to be in the 36% to 39% range as we continue to scale new business lines.
Speaker #2: At the same time, we expect pre-tax profit margin for 2026 to be in the range of 17 to 20%. Thank you. I will now turn the call back over to David for Q&A.
Max Broden: At the same time, we expect pretax profit margin for 2026 to be in the range of 17% to 20%. Thank you. I will now turn the call back over to David for Q&A. Thank you, Max. Before we begin our Q&A, we ask that you please limit yourself to one initial question and a related follow-up. You may then rejoin the queue to ask additional questions. We will now take the first question. And ladies and gentlemen, we will now begin that question and answer session. To ask a question, you may press star and then one. To withdraw your questions, you may press star and two. Our first question today comes from Wes Carmichael from Wells Fargo. Please go ahead with your question. Hey, good morning. Thank you.
Max Broden: At the same time, we expect pretax profit margin for 2026 to be in the range of 17% to 20%. Thank you. I will now turn the call back over to David for Q&A.
David Young: Thank you, Max. Before we begin our Q&A, we ask that you please limit yourself to one initial question and a related follow-up. You may then rejoin the queue to ask additional questions. We will now take the first question.
Speaker #2: Thank you, Max. Before we begin our Q&A, we ask that you please limit yourself to one initial question and a related follow-up. You may then rejoin the queue to ask additional questions.
Speaker #2: We'll now take the first
Speaker #2: question. And ladies and
Operator: And ladies and gentlemen, we will now begin that question and answer session. To ask a question, you may press star and then one. To withdraw your questions, you may press star and two. Our first question today comes from Wes Carmichael from Wells Fargo. Please go ahead with your question.
Speaker #1: gentlemen, we'll now begin that question and answer session. To ask a question, you may press star and then one. To withdraw your questions, you may press star and two.
Speaker #1: Our first question today comes from Wes Carmichael from Wells Fargo. Please go ahead with your question.
Speaker #3: Hey, good morning. Thank you. I had a question on the Japan business and, Max, I think you touched on this a little bit in your prepared remarks, but in particular in the savings products wave for sector, you know, we've seen considerably.
Wes Carmichael: Hey, good morning. Thank you.
Max Broden: I had a question on the Japan business, and Max, I think you touched on this a little bit in your prepared remarks, but in particular in the savings products, WAYS, first sector, we've seen super long yields in Japan rise pretty considerably. And I think more broadly, there's some concern that we could see additional surrenders with interest-sensitive products. So curious if you expect higher levels of surrender going forward. I know that was pretty stable recently. But thank you, Wes, for the question. Yes, obviously, we've seen quite significant moves up, especially at the long end of the yen yield curve lately. And if everybody is 100% efficient in their behavior, you would expect both demand and potentially lapsation of enforced policies to increase somewhat. We have not experienced that yet, but obviously, it's something that we closely monitor and prepare the company for. Got it. Thank you.
Wes Carmichael: I had a question on the Japan business, and Max, I think you touched on this a little bit in your prepared remarks, but in particular in the savings products, WAYS, first sector, we've seen super long yields in Japan rise pretty considerably. And I think more broadly, there's some concern that we could see additional surrenders with interest-sensitive products. So curious if you expect higher levels of surrender going forward. I know that was pretty stable recently.
Speaker #3: And I think more broadly, there's some concern that we could see additional, I guess, surrenders with interest-sensitive products. So curious if you expect higher levels of surrender going forward.
Speaker #3: I know that was pretty stable recently.
Max Broden: But thank you, Wes, for the question. Yes, obviously, we've seen quite significant moves up, especially at the long end of the yen yield curve lately. And if everybody is 100% efficient in their behavior, you would expect both demand and potentially lapsation of enforced policies to increase somewhat. We have not experienced that yet, but obviously, it's something that we closely monitor and prepare the company for.
Speaker #1: question. Yes, obviously we've But thank you, Wes, for the seen quite significant moves up, especially at the long end of the yen yield curve lately.
Speaker #1: And if everybody is 100% efficient in their behavior, you would expect both demand and potentially laxation of enforced policies to increase somewhat. We have not experienced that yet.
Speaker #1: But obviously, it's something that we closely monitor and prepare the company for.
Speaker #1: for. Got it.
Wes Carmichael: Got it. Thank you.
Speaker #3: Thank you. And my follow-up's just on capital. It seems like you've got a lot of flexibility in terms of regulatory solvency in Japan and the US, but also at the parent two and you continue to be pretty tactical with the buyback.
Max Broden: And my follow-up is just on capital. It seems like you've got a lot of flexibility in terms of regulatory solvency in Japan and the US, but also at the Parent II. And you continue to be pretty tactical with the buyback. But curious, if once ESR is printed in 2026, is there any change to the thinking around M&A or capital deployment, just given the capital flexibility you have, and maybe what could be incremental for you? From a capital standpoint, we've been traveling with significant capital for quite some time, and we continue to both enhance and increase the flexibility of both the sources and how we can use that as well. When it comes to M&A, that's predominantly an operational and strategic question, and that secondarily is a financial question.
Wes Carmichael: And my follow-up is just on capital. It seems like you've got a lot of flexibility in terms of regulatory solvency in Japan and the US, but also at the Parent II. And you continue to be pretty tactical with the buyback. But curious, if once ESR is printed in 2026, is there any change to the thinking around M&A or capital deployment, just given the capital flexibility you have, and maybe what could be incremental for you?
Speaker #3: But curious if once ESR is printed in 2026, is there any change to the thinking around M&A or capital deployment, just given the capital flexibility you have?
Speaker #3: And maybe what could be an incremental for
Speaker #3: you? You know,
Speaker #1: from a capital standpoint, we've been traveling with significant capital for quite some time. And we continue to both enhance and increase the flexibility of both the sources and how we can use that as well.
Max Broden: From a capital standpoint, we've been traveling with significant capital for quite some time, and we continue to both enhance and increase the flexibility of both the sources and how we can use that as well. When it comes to M&A, that's predominantly an operational and strategic question, and that secondarily is a financial question.
Speaker #1: When it comes to M&A, that's predominantly an operational and strategic question, and then secondarily it's a financial question. So the way we evaluate M&A really goes through those lenses, and it needs to tick all those boxes.
Max Broden: So the way we evaluate M&A, it really goes through those lenses, and it needs to take all those boxes. But the fact of the matter is, do we have capital available if we wanted to do something? That is absolutely true. But I would also acknowledge that we are operating in a relatively narrow niche, both in the United States and in Japan, and to sort of find operational and strategic targets within those niches is relatively difficult to find. So we continue to obviously evaluate things, but for the time being, we're very happy with the businesses that we have. Thank you for the caller. Our next question comes from John Barnidge from Piper Sandler. Please go ahead with your question. Good morning. Thank you for the opportunity. My question is around Japan. Can you maybe talk about the lower benefit ratio embedded in the guidance?
Max Broden: So the way we evaluate M&A, it really goes through those lenses, and it needs to take all those boxes. But the fact of the matter is, do we have capital available if we wanted to do something? That is absolutely true. But I would also acknowledge that we are operating in a relatively narrow niche, both in the United States and in Japan, and to sort of find operational and strategic targets within those niches is relatively difficult to find. So we continue to obviously evaluate things, but for the time being, we're very happy with the businesses that we have.
Speaker #1: But the fact of the matter is, do we have capital available? If we wanted to do something that is absolutely true. But I would also acknowledge that we are operating in a relatively narrow niche both in the United States and in Japan.
Speaker #1: And to sort of find operational and strategic targets within those niches is relatively difficult to find. So we continue to obviously evaluate things, but for the time being, we're very happy with the businesses that we have.
Speaker #1: have. Thank you for the
Wes Carmichael: Thank you for the caller.
Speaker #3: color. Our next question comes from John Barnage from Piper Sandler. Please go ahead with your question.
Operator: Our next question comes from John Barnidge from Piper Sandler. Please go ahead with your question.
John Barnidge: Good morning. Thank you for the opportunity. My question is around Japan. Can you maybe talk about the lower benefit ratio embedded in the guidance?
Speaker #4: opportunity. My question Good morning. Thank you for the is around Japan. Can you maybe talk about the lower benefit ratio embedded in the guidance?
Speaker #4: And I think it's based on Japan new business versus the enforce block. I know there's been some repricing and new products being introduced. But how enduring does that benefit seem to be?
Max Broden: I think it's based on Japan new business versus the in-force block. I know there's been some repricing and new products being introduced, but how enduring does that benefit seem to be? Thank you. Thank you, John. So there's a couple of factors that are pushing our benefit ratio down on a GAAP basis in 2026. The first one, I would put in a more permanent category, and that is, as we updated our actuarial assumptions in Q3 2025, we lowered the net premium ratio by about 130 basis points. That is for the full in-force block, and that was obviously a one-timer in Q3, but it also feeds through into the future net premium ratio as well. So that is directly impacting the benefit ratio for future periods by 130 basis points lower, all things being equal.
John Barnidge: I think it's based on Japan new business versus the in-force block. I know there's been some repricing and new products being introduced, but how enduring does that benefit seem to be? Thank you.
Speaker #4: Thank
Speaker #4: you. Thank you, John.
Max Broden: Thank you, John. So there's a couple of factors that are pushing our benefit ratio down on a GAAP basis in 2026. The first one, I would put in a more permanent category, and that is, as we updated our actuarial assumptions in Q3 2025, we lowered the net premium ratio by about 130 basis points. That is for the full in-force block, and that was obviously a one-timer in Q3, but it also feeds through into the future net premium ratio as well. So that is directly impacting the benefit ratio for future periods by 130 basis points lower, all things being equal.
Speaker #1: So there's a couple of factors that is pushing our benefit ratio down on a gap basis in 2026. The first one, I would put in a more permanent category and that is as we updated our actuarial assumptions in the third quarter of 2025, we lowered the net premium ratio by about 130 basis points.
Speaker #1: That is for the full enforce block and that it was obviously a one-timer in the third quarter, but it also feeds through into the future net premium ratio as well.
Speaker #1: So that is directly impacting the benefit ratio for future periods by 130 basis points lower all things being equal. The other impact is with new product introductions that we've seen on our cancer product and as we now introduce our medical product, we've seen an elevation of laps and reissue activity when those product introductions take place.
Max Broden: The other impact is with new product introductions that we've seen on our cancer product, and as we now introduce our medical product, we've seen an elevation of lapse and reissue activity when those product introductions take place. When you have lapse and reissue increase, the old policies that lapse, we will then release the reserves associated with those policies, and it runs through our GAAP financials, lowering the benefit ratio. Generally speaking, we have lower reserves on our older policies than the new policies that we are reissuing. So that also has an impact for us. The last piece is, if you go back and analyze our full in-force, we did sell quite a lot of life insurance savings policies in the years 2010 through 2016, and this is the old WAYS product. That WAYS product runs through our GAAP financials with a very high benefit ratio.
Max Broden: The other impact is with new product introductions that we've seen on our cancer product, and as we now introduce our medical product, we've seen an elevation of lapse and reissue activity when those product introductions take place. When you have lapse and reissue increase, the old policies that lapse, we will then release the reserves associated with those policies, and it runs through our GAAP financials, lowering the benefit ratio. Generally speaking, we have lower reserves on our older policies than the new policies that we are reissuing. So that also has an impact for us. The last piece is, if you go back and analyze our full in-force, we did sell quite a lot of life insurance savings policies in the years 2010 through 2016, and this is the old WAYS product. That WAYS product runs through our GAAP financials with a very high benefit ratio.
Speaker #1: When you have lapses and reissue increase, the old policies that lapse, we will then release the reserves associated with those policies, and it runs through our GAAP financials, lowering the benefit ratio.
Speaker #1: And generally speaking, we have lower reserves on our older policies than the new policies that we are reissuing. So that also has an impact for us.
Speaker #1: The last piece is if you go back and analyze our full enforce, we did sell quite a lot of life insurance savings policies in the years 2010 through 2016.
Speaker #1: And this is the old WAIS product. That WAIS product runs through our gap financials with a very high benefit ratio. On an economic basis, it carries a significantly lower benefit ratio but on a gap basis, it's very high.
Max Broden: On an economic basis, it carries a significantly lower benefit ratio, but on a GAAP basis, it's very high. That block obviously is in runoff, and as that block shrinks, then obviously, the mixed impact is such that our total benefit ratio is then lower. So I will characterize those three factors as the main factors for the lower benefit ratio expected in 2026. Thanks, Max. And my related follow-up, sticking with Japan on distribution, looks like Tsumitasu got repriced and Anshin Palette got introduced. Can you talk about what you see as the total addressable market for these new products? And then within the context of Miraito and Ability, do you need to reprice that? Thank you. はい、ご質問ありがとうございます。日本のマーケティング営業を担当している吉住です。 Thank you for your question. This is Yoshizumi speaking from marketing and sales division of Aflac Japan. はい。おっしゃるとおり、昨年の9月に両立改定をしました。 As you mentioned, we went through a rate revision last September.
Max Broden: On an economic basis, it carries a significantly lower benefit ratio, but on a GAAP basis, it's very high. That block obviously is in runoff, and as that block shrinks, then obviously, the mixed impact is such that our total benefit ratio is then lower. So I will characterize those three factors as the main factors for the lower benefit ratio expected in 2026.
Speaker #1: That block obviously is in runoff, and as that block shrinks, then obviously the mix impact is such that our total benefit ratio is then lower.
Speaker #1: So our characterize those three factors as the main factors for the lower benefit ratio expected in 2026.
John Barnidge: Thanks, Max. And my related follow-up, sticking with Japan on distribution, looks like Tsumitasu got repriced and Anshin Palette got introduced. Can you talk about what you see as the total addressable market for these new products? And then within the context of Miraito and Ability, do you need to reprice that? Thank you.
Speaker #4: Thanks, Max. My related follow-up, sticking with Japan—on distribution, it looks like Sumitaso got repriced and Ancient Palette got introduced. Can you talk about what you see as the total addressable market for these new products?
Speaker #4: And then within the context of Mareacto, an ability—do you need to reprice that? Thank you.
Speaker #3: Hey, your question. This is Yoshizumi speaking from marketing and sales division of Aflac Japan. Hi. As you mentioned, we went through a rate revision last September.
[Translator]: Thank you for your question. This is Yoshizumi speaking from marketing and sales division of Aflac Japan.
Koichiro Yoshizumi: はい。おっしゃるとおり、昨年の9月に両立改定をしました。
[Translator]: As you mentioned, we went through a rate revision last September.
Max Broden: その後、順調に販売額も伸びてきております。 Since then, sales are growing steadily. ツミタスという商品の目的は、もともと日本がきっちり資産形成をしていくと、預貯金から資産を形成していくんだというところに国がシフトしてきていると。そういう中で、若中年層のそういう資産形成ニーズにフィットするべく商品を出しました。 The purpose of launching Tsumitasu is to respond to the citizens' needs of asset formation, as the government is also promoting people to shift from saving to investment. So our purpose was to encourage those young and middle-aged generations to promote such activities. はい。だからマーケットとしては、個人の円で定額で安定した資産を形成していきたいという人たちがマーケットということになります。 Our market audience will be those of the individual customers who seek for yen-denominated level payment products. ただ、中高年層の方にもこのツミタスという商品は非常に人気がある商品になってきました。 In fact, actually, the Tsumitasu is also gaining popularity from middle age to older generation. これは前脳の両立を変えたことによって、まとまったお金をお持ちの中高年の方にも販売が伸びるという結果を、いい効果をもたらすことができました。 This is a result from gaining attention and popularity from affluent customers who prefer to pay with the discounted advance premium option. ツミタスの特徴として、このツミタスのレートというのを機動的に、適切な時期にいつでも変えていけるというような商品になっていますので。 One of the Tsumitasu's strengths is the fact that we can change the premium rate in a timely manner with agility.
Koichiro Yoshizumi: その後、順調に販売額も伸びてきております。
[Translator]: Since then, sales are growing steadily.
Speaker #3: And since then, sales are growing steadily. And the purpose of launching Sumitas is to respond to the citizens' needs of asset formation as the government is also promoting people to shift from saving to investment.
[Translator]: The purpose of launching Tsumitasu is to respond to the citizens' needs of asset formation, as the government is also promoting people to shift from saving to investment. So our purpose was to encourage those young and middle-aged generations to promote such activities.
Speaker #3: So we are purpose was to encourage those young and middle-aged generation to promote such activities. So our market audience will be those of the individual customers who seek for yen-denominated level payment products.
[Translator]: In fact, actually, the Tsumitasu is also gaining popularity from middle age to older generation.
Speaker #3: But in fact, actually, the Sumitas is also gaining popularity from middle-aged to older generation. This is a result from gaining attention and popularity from affluent customers whose preferred to pay advance premium with the DAP or discounted option.
[Translator]: This is a result from gaining attention and popularity from affluent customers who prefer to pay with the discounted advance premium option.
[Translator]: One of the Tsumitasu's strengths is the fact that we can change the premium rate in a timely manner with agility.
Speaker #3: One of the can change the premium rate in Sumitas' strengths is the fact that we a timely manner with agility. So going forward, whenever we interest rate given the interest rate market situation, when time comes, we will increase or decrease our premium rate as all from necessary.
Max Broden: この金利環境が変化する中で、金利を上げるべきときが来たら上げると。また、下げるべきときは下げるというようなことをやっていきたいと思っています。 So going forward, whenever we see a necessity given the interest rate market situation, when time comes, we will increase or decrease our premium rate as necessary. 以上です。 That's all from me. This is Dan. Let me just make a couple of comments about sales to have a more concise way of you looking at it. Miraito, our newest cancer policy, did terrific, better than we even thought. And we feel like it was a product that was wanted and needed by the consumers, and that's what's driving it. Saying that, we had enormous sales in 2025, and we would expect sales to be more level, where I think you'll see an increase in sales will be at the medical product. And also, the potential is for Tsumitasu, depending on what interest rates do, but that has the potential.
[Translator]: So going forward, whenever we see a necessity given the interest rate market situation, when time comes, we will increase or decrease our premium rate as necessary.
Koichiro Yoshizumi: 以上です。
[Translator]: That's all from me.
Speaker #3: me.
Dan Amos: This is Dan. Let me just make a couple of comments about sales to have a more concise way of you looking at it. Miraito, our newest cancer policy, did terrific, better than we even thought. And we feel like it was a product that was wanted and needed by the consumers, and that's what's driving it. Saying that, we had enormous sales in 2025, and we would expect sales to be more level, where I think you'll see an increase in sales will be at the medical product. And also, the potential is for Tsumitasu, depending on what interest rates do, but that has the potential.
Speaker #1: This is Dan. Let me just make a couple of comments
Speaker #1: about sales to have a more concise way of you looking at That's it. Mareacto are newest cancer policy did terrific, better than we even thought.
Speaker #1: And we feel like it was a product that was wanted and needed by the consumers and that's what's driving it. Saying that, we had enormous sales in 2020.
Speaker #1: 2005, and we would expect sales to be more level where I think you'll see an increase in sales will be at the medical product and also the potential is for Sumitas depending on what interest rates do, but that has the potential.
Speaker #1: But overall, cumulatively, we expect a good year in Aflac Japan in regard to sales. And the job they're doing. And I want to personally thank all of them on the other end from Japan for the job that they did in 2020 in setting an enormous record for us to work toward again in 2026.
Max Broden: But overall, cumulatively, we expect a good year in Aflac Japan in regard to sales and the job they're doing. And I want to personally thank all of them on the other end from Japan for the job that they did in 2025 in setting an enormous record for us to work toward again in 2026. Thank you. Our next question comes from Joel Hurwitz from Dowling & Partners. Please go ahead with your question. Hey, good morning. Wanted to touch on U.S. sales. So the overall growth tracked pretty in line with what you guys saw in the first three quarters of the year, but it looks like the supplemental health growth was better while disability sales were down.
Dan Amos: But overall, cumulatively, we expect a good year in Aflac Japan in regard to sales and the job they're doing. And I want to personally thank all of them on the other end from Japan for the job that they did in 2025 in setting an enormous record for us to work toward again in 2026.
Operator: Thank you. Our next question comes from Joel Hurwitz from Dowling & Partners. Please go ahead with your question.
Speaker #4: Thank you.
Speaker #3: Our next question comes from Joel Hurwitz from Dowling and Partners. Please go ahead with your question.
Joel Hurwitz: Hey, good morning. Wanted to touch on U.S. sales. So the overall growth tracked pretty in line with what you guys saw in the first three quarters of the year, but it looks like the supplemental health growth was better while disability sales were down.
Speaker #5: Hey, good morning. Wanted to touch on US sales. So the overall growth tracked pretty in line with what you guys saw in the first three quarters of the year, but it looks like the supplemental health growth was better while disability sales were down.
Speaker #5: Virgil, can you just talk about what you saw in terms of sales in the quarters and I guess any color on how the group life and disability and dental sales were versus expectations?
Max Broden: Virgil, can you just talk about what you saw in terms of sales in the quarters and, I guess, any color on how the group life and disability, and dental sales were versus expectations? Yes. Good morning. Thank you, Joel. Yeah, let me just give an overview of sort of the performance throughout, and I'll give you a little bit more detail of some of the numbers behind the scenes. Again, overall for the year, we did $1.6 billion overall, so I'm pleased with that sales number, how we came out. And when you asked about the buy-the-bill specifically, they made up 20% of the overall number. So what am I calling the buy-the-bill? Just a reminder, the life, absence, and disability. And overall for the year, that line of business was up 11.3%.
Joel Hurwitz: Virgil, can you just talk about what you saw in terms of sales in the quarters and, I guess, any color on how the group life and disability, and dental sales were versus expectations? Yes.
Speaker #2: Yes. Good morning. Thank you, Joel. Yeah, let me just give an overview of sort of the performance throughout. I'll give you a little bit more detail of some of the numbers behind the scenes.
Dan Amos: Good morning. Thank you, Joel. Yeah, let me just give an overview of sort of the performance throughout, and I'll give you a little bit more detail of some of the numbers behind the scenes. Again, overall for the year, we did $1.6 billion overall, so I'm pleased with that sales number, how we came out. And when you asked about the buy-the-bill specifically, they made up 20% of the overall number. So what am I calling the buy-the-bill? Just a reminder, the life, absence, and disability. And overall for the year, that line of business was up 11.3%.
Speaker #2: Again, overall for the year, we did 1.6 billion overall. So I'm pleased with that sales number, how we came out. And when you asked about the buy the bill specifically, they made up 20% of the overall number.
Speaker #2: So what am I calling the buy the bill? Just a reminder, the life absence and disability. And overall for the year, that line of business was up 11.3%.
Speaker #2: Network itself and network was up 48.8% for the dental and vision, but just the dental product year. And then our direct-to-consumer platform, we refer to as 10.5%.
Max Broden: Network Dental and Vision, but just the dental product itself, a network, was up 48.8% for the year. Then our direct-to-consumer platform, we refer to as Consumer Markets, was up 10.5%. So that's where I get to combine 20% of total of the $1.6 billion. So overall, I am very pleased with how those businesses performed. And a lot of that sales in that life and disability was sales of our life product, to your point. But again, definitely overall good performance. The only thing I would say to you is, when you look at the year, it was pretty much consistent. We ended up overall 3.1%, but we did have good earned premium growth of 4% during the quarter, right at 2.93% for the year. Persistency remained strong, 79.2%. So when I look at the overall, I look at a good solid balanced performance for the year for us.
Dan Amos: Network Dental and Vision, but just the dental product itself, a network, was up 48.8% for the year. Then our direct-to-consumer platform, we refer to as Consumer Markets, was up 10.5%. So that's where I get to combine 20% of total of the $1.6 billion. So overall, I am very pleased with how those businesses performed. And a lot of that sales in that life and disability was sales of our life product, to your point. But again, definitely overall good performance. The only thing I would say to you is, when you look at the year, it was pretty much consistent. We ended up overall 3.1%, but we did have good earned premium growth of 4% during the quarter, right at 2.93% for the year. Persistency remained strong, 79.2%. So when I look at the overall, I look at a good solid balanced performance for the year for us.
Speaker #2: So consumer markets, was up that's where I get the combined 20% of total of the 1.6 billion. So overall, I am very pleased with how those businesses performed.
Speaker #2: And a lot of that sales in that life and disability was sales of our life product. To your point, but again, definitely overall good performance.
Speaker #2: The other thing I would say to you is when you look at the year, it was pretty much consistent we ended up overall 3.1%, but we did have good earned premium growth of 4% during the quarter.
Speaker #2: Right at 2.93 for the year, persistency remained strong, 79.2%. So when I look at the overall, I look at a good solid balanced performance for the year for
Speaker #2: Right at 2.93 for the year, persistency remained strong, 79.2%. So when I look at the overall, I look at a good solid balanced performance for the year for us.
Speaker #5: Okay, great. Thank you. And then Max, just a quick one on ESR. In your prepared remarks, you had said that the uplift from the USP was 18 points.
Max Broden: Okay, great. Thank you. And then, Max, just a quick one on ESR. In your prepared remarks, you had said that the uplift from the USP was 18 points. I think the last time you disclosed it, a couple of quarters ago, it was 30 points. Can you just take us through the drivers of the decline in that? The main driver of that decline is related to the level of yen interest rates. So as yen interest rates go higher, the impact from the USP will decline a little bit. Okay. Thank you. Our next question comes from Jack Matten from BMO. Please go ahead with your question. Hi, good morning. I just had one follow-up on the Japan benefit ratio. Any way for us to think about the statutory or economic margin change that you're seeing?
Joel Hurwitz: Okay, great. Thank you. And then, Max, just a quick one on ESR. In your prepared remarks, you had said that the uplift from the USP was 18 points. I think the last time you disclosed it, a couple of quarters ago, it was 30 points. Can you just take us through the drivers of the decline in that?
Speaker #5: I think the last time you disclosed it was a couple of quarters you just take us through the drivers of ago. It was 30 points.
Speaker #5: the decline in Can
Speaker #5: that? The main driver of
Max Broden: The main driver of that decline is related to the level of yen interest rates. So as yen interest rates go higher, the impact from the USP will decline a little bit.
Speaker #2: that decline is related to the level of yen interest rates. So as yen interest rates go higher, the impact from the USP tends to will decline a little
Speaker #2: bit. Okay,
Joel Hurwitz: Okay. Thank you.
Speaker #5: thank
Speaker #5: you. Our
Operator: Our next question comes from Jack Matten from BMO. Please go ahead with your question.
Speaker #3: next question comes from Jack Matton from BMO. Please go ahead with your question.
Jack Matten: Hi, good morning. I just had one follow-up on the Japan benefit ratio. Any way for us to think about the statutory or economic margin change that you're seeing?
Speaker #6: Hi, good morning. I just had one follow-up on the Japan benefit ratio. Any way for us to think about the statutory or economic margin change that you're seeing?
Speaker #6: I know there's different dynamics between how the ways product accounting works and then there's the net premium ratio changes also a big driver, but the gap update but just wondering putting it all together, are you still seeing a better trend on a statutory margin
Max Broden: I know there's different dynamics between how the WAYS product accounting works, and then the net premium ratio change is also a big driver of the GAAP update. But just wondering, putting it all together, are you still seeing a better trend on a statutory margin basis? Yeah. So the main difference between the FSA benefit ratio and the U.S. GAAP benefit ratio, it relates to the net premium ratio. So what I referenced there was that the net premium ratio on a U.S. GAAP basis will lower our benefit ratio by roughly 130 basis points in 2026 relative to the first three quarters of 2025. That impact will not occur on an FSA earnings basis, but the other drivers will.
Jack Matten: I know there's different dynamics between how the WAYS product accounting works, and then the net premium ratio change is also a big driver of the GAAP update. But just wondering, putting it all together, are you still seeing a better trend on a statutory margin basis?
Speaker #6: basis? Yeah.
Max Broden: Yeah. So the main difference between the FSA benefit ratio and the U.S. GAAP benefit ratio, it relates to the net premium ratio. So what I referenced there was that the net premium ratio on a U.S. GAAP basis will lower our benefit ratio by roughly 130 basis points in 2026 relative to the first three quarters of 2025. That impact will not occur on an FSA earnings basis, but the other drivers will.
Speaker #2: So the main difference between the FSA benefit ratio and the US gap benefit ratio is relates to the net premium ratio. So what I referenced there was that the net premium ratio on a US gap basis will lower our benefit ratio by roughly 130 basis points in 2026 relative to the first three quarters of 2025.
Speaker #2: That impact will not occur on an FSA earnings basis, but the other drivers will. So think about it this way that essentially when you look at the decline in the benefit ratio in 2026 over 2025, about one-third of that is driven by the lower net premium ratio.
Max Broden: So think about it this way, that essentially, when you look at the decline in the benefit ratio in 2026 over 2025, about 1/3 of that is driven by the lower net premium ratio. The other 2/3 will occur both on U.S. GAAP basis and on an FSA earnings basis. That's helpful. Thank you. And then just a follow-up on your Bermuda entity. I mean, any change to your kind of outlook on how you expect to use that entity over time? I know you've kind of talked in the past about reinsuring up to 10% of your in-force in Japan. Is that limit something you're still evaluating, or could it be revised higher over time? Yeah. So to date, we've ceded roughly 6% of our Aflac Japan balance sheet to Bermuda. We have a midterm target to get to 10%.
Max Broden: So think about it this way, that essentially, when you look at the decline in the benefit ratio in 2026 over 2025, about 1/3 of that is driven by the lower net premium ratio. The other 2/3 will occur both on U.S. GAAP basis and on an FSA earnings basis.
Speaker #2: The other two-thirds will occur both on US gap basis and on an FSA earnings
Jack Matten: That's helpful. Thank you. And then just a follow-up on your Bermuda entity. I mean, any change to your kind of outlook on how you expect to use that entity over time? I know you've kind of talked in the past about reinsuring up to 10% of your in-force in Japan. Is that limit something you're still evaluating, or could it be revised higher over time?
Speaker #6: That's helpful. Thank you. And then just a follow-up on the Bermuda entity. I mean, any change to your entity over time? I know you've kind of talked in the past about reinsuring up to 10% of your enforce in Japan.
Speaker #6: Is that limit something you're still evaluating or could it be revised higher over
Speaker #6: time? Yeah.
Max Broden: Yeah. So to date, we've ceded roughly 6% of our Aflac Japan balance sheet to Bermuda. We have a midterm target to get to 10%.
Speaker #2: So to date, we've seen it roughly 6% of our Aflac Japan balance sheet to Bermuda. We have a midterm target to get to 10%.
Speaker #2: We do not think of that as an absolute limit. I think over time, we will risk assess that number and evaluate if there's a higher internal limit that would make sense for us.
Max Broden: We do not think of that as an absolute limit. I think over time, we will risk assess that number and evaluate if there's a higher internal limit that would make sense for us. The bottom line is that we see significant capacity for continuing ceding business between our subsidiary in Japan and our reinsurance affiliate in Bermuda. Thank you. Our next question comes from Suneet Kamath from Jefferies. Please go ahead with your question. Great. Thanks. That was helpful color on the Japan benefit ratio, Max. I appreciate that. I was wondering if you could maybe do the same for the US benefit ratio because the guide is 48 to 52, I believe, and it looks like you've been traveling kind of more in the mid-40% range.
Max Broden: We do not think of that as an absolute limit. I think over time, we will risk assess that number and evaluate if there's a higher internal limit that would make sense for us. The bottom line is that we see significant capacity for continuing ceding business between our subsidiary in Japan and our reinsurance affiliate in Bermuda.
Speaker #2: The bottom line is that we see significant capacity for continuing seating business between our subsidiary in Japan and our reinsurance affiliate in Bermuda.
Jack Matten: Thank you.
Speaker #6: Thank you.
Operator: Our next question comes from Suneet Kamath from Jefferies. Please go ahead with your question.
Speaker #3: Our next question comes from Jefferies. Please go ahead with your from Suneet Karnath question.
Speaker #5: Great. Thanks. That was helpful color on the Japan benefit ratio, Max. I appreciate that. I was wondering if you could maybe do the same for the US benefit ratio because the guide is 48 to 52, I believe, and it looks like you've been traveling kind of more in the mid-40% range.
Suneet Kamath: Great. Thanks. That was helpful color on the Japan benefit ratio, Max. I appreciate that. I was wondering if you could maybe do the same for the US benefit ratio because the guide is 48 to 52, I believe, and it looks like you've been traveling kind of more in the mid-40% range.
Speaker #5: So I don't know if you're assuming some reversion to the mean or something, but just some color on that would be
Max Broden: So I don't know if you're assuming some reversion to the mean or something, but just some color on that would be helpful. So there's a couple of factors going on impacting the benefit ratio in the US, and some of them are for specific lines of business, and some of it is driven by mix of business as well. So we have, as outlined in the script, we have actively increased the benefit ratios on a number of products, utilizing endorsements, also increasing benefits. This applies specifically to our cancer product in the US on an individual basis. It also applies to our accident policy. These products were running very low during the pandemic due to low claims utilization, and we have actively gone in and increased those future benefit ratios associated with those products. So that in itself will continue to push our benefit ratio slightly higher.
Suneet Kamath: So I don't know if you're assuming some reversion to the mean or something, but just some color on that would be helpful.
Speaker #5: helpful. So there's a couple
Max Broden: So there's a couple of factors going on impacting the benefit ratio in the US, and some of them are for specific lines of business, and some of it is driven by mix of business as well. So we have, as outlined in the script, we have actively increased the benefit ratios on a number of products, utilizing endorsements, also increasing benefits. This applies specifically to our cancer product in the US on an individual basis. It also applies to our accident policy. These products were running very low during the pandemic due to low claims utilization, and we have actively gone in and increased those future benefit ratios associated with those products. So that in itself will continue to push our benefit ratio slightly higher.
Speaker #2: of factors going on impacting the benefit ratio in the US. And some of them are for specific lines of business, and some of it is driven by mix of business as well.
Speaker #2: So we have as outlined in the script, we have actively increased the benefit ratios on a number of products. Utilizing endorsements, also increasing benefits this applies specifically to our cancer product in the US on an individual basis, it also applies to our accident policy these products were running very low during the pandemic due to low claims utilization.
Speaker #2: And we have actively gone in and increased those future benefit ratios associated with those products. So that in itself will continue to push our benefit ratio slightly higher.
Speaker #2: At the same time, when you look at the total benefit ratio, there's a mixed impact as well. Virgil just outlined that the sales of group life and disability and dental and vision specifically are increasing quite significantly for us.
Max Broden: At the same time, when you look at the total benefit ratio, there's a mixed impact as well. Virgil just outlined that the sales of Group Life and Disability and Dental and Vision specifically are increasing quite significantly for us. These businesses are gradually becoming an increased proportion of our total in force, and they carry a higher benefit ratio than our core voluntary benefits products. So what that means is that over time, that mixed impact will move our benefit ratio slightly higher as well. You see some of that happening in 2026. Okay. Got it. Then I guess maybe for Virgil or Dan, we're hearing a lot more about this sort of K-shaped economy, sort of given your target market. Just wondering, what sort of impacts do you expect in terms of both consumer behavior, but also in terms of agent recruiting potential? Thanks. Yeah.
Max Broden: At the same time, when you look at the total benefit ratio, there's a mixed impact as well. Virgil just outlined that the sales of Group Life and Disability and Dental and Vision specifically are increasing quite significantly for us. These businesses are gradually becoming an increased proportion of our total in force, and they carry a higher benefit ratio than our core voluntary benefits products. So what that means is that over time, that mixed impact will move our benefit ratio slightly higher as well. You see some of that happening in 2026.
Speaker #2: These businesses are gradually becoming an increased proportion of our total enforce. And they carry a higher benefit ratio. Then our core voluntary benefits products.
Speaker #2: So what that means is that over time, that mixed impact will move our benefit ratio slightly higher. As well. And you see some of that happening in 2026.
Suneet Kamath: Okay. Got it. Then I guess maybe for Virgil or Dan, we're hearing a lot more about this sort of K-shaped economy, sort of given your target market. Just wondering, what sort of impacts do you expect in terms of both consumer behavior, but also in terms of agent recruiting potential? Thanks.
Speaker #5: Virgil or Dan, we're hearing a lot more Okay. Got it. And then I guess maybe for about this sort of K-shaped economy and sort of given your target market.
Speaker #5: Just wondering what sort of impacts do you expect in terms of both consumer behavior, but also in terms of agent recruiting potential? Thanks.
Virgil Miller: Yeah.
Speaker #6: Yeah. This is Virgil. Let me start. And let me work backwards, Dan, what you just said about the agent recruiting. So first, I would say we were up for the year without a career recruiting to your point on the environment.
Max Broden: This is Virgil. Let me start and let me work backwards, Dan, on what you just said about the age of recruiting. So first, I would say we were up for the year with our career recruiting. To your point on the environment, we certainly monitor inflationary rates. We monitor unemployment rates. We look at any material impacts. Of course, we look at anything related to interest rates, US dollar rates, but I can't tell you right now they had any material impact on us this year. What we did was we put a deliberate focus on our career channel. We are dedicated and still believe in the agency force that we have out there. We increased it this year in new recruits. We were able to have a higher conversion rate than we normally have. So 16% of those converted into sellers as we go through that process.
Virgil Miller: This is Virgil. Let me start and let me work backwards, Dan, on what you just said about the age of recruiting. So first, I would say we were up for the year with our career recruiting. To your point on the environment, we certainly monitor inflationary rates. We monitor unemployment rates. We look at any material impacts. Of course, we look at anything related to interest rates, US dollar rates, but I can't tell you right now they had any material impact on us this year. What we did was we put a deliberate focus on our career channel. We are dedicated and still believe in the agency force that we have out there. We increased it this year in new recruits. We were able to have a higher conversion rate than we normally have. So 16% of those converted into sellers as we go through that process.
Speaker #6: We certainly monitor inflationary rates. We monitor unemployment rates. We look at any material impacts of course, we look at anything related to interest rates, US dollar rates.
Speaker #6: But I can't tell you right now to have any material impact on us this year. What we did was we put a deliberate focus on our career channel.
Speaker #6: We are agency force that we have out there. We increased it this year in new recruits. We were able to have a higher conversion rate than we normally have.
Speaker #6: So 16% of those converted into sellers as we go through that process. And then the last thing I'll say is we increased the productivity.
Max Broden: And then the last thing I'll say is we increased the productivity. So I totally agree with you that there's volatility in the market if you look at it through these lenses, but they had no material impact on us. The other thing I would point out, though, is that we're also looking at things that we can do to make sure that consumers get access to our products. You see us continue to be dedicated to making sure we have a strong brand out in the market. We know that there were some changes this year. About 22 million Americans were affected by ACA. We still sell our products, though, alongside major medical. We do not want to see people go uninsured, but you need to carry a major medical plan alongside our supplemental health.
Virgil Miller: And then the last thing I'll say is we increased the productivity. So I totally agree with you that there's volatility in the market if you look at it through these lenses, but they had no material impact on us. The other thing I would point out, though, is that we're also looking at things that we can do to make sure that consumers get access to our products. You see us continue to be dedicated to making sure we have a strong brand out in the market. We know that there were some changes this year. About 22 million Americans were affected by ACA. We still sell our products, though, alongside major medical. We do not want to see people go uninsured, but you need to carry a major medical plan alongside our supplemental health.
Speaker #6: So totally agree with you that there's a volatility in the market. If you look at through these lands, but they had no material impact on us.
Speaker #6: The other thing I would point out too, though, is that we're also looking at things that we can do to make sure that consumers get access to our products.
Speaker #6: You see us continue to be dedicated to making sure we have a strong brand out in the market. We know that there were some changes this year.
Speaker #6: About 22 million Americans were affected by ACA. We still sell our products though alongside major medical. We do not want to see people go uninsured, but you need to carry a major medical plan alongside our supplemental health.
Speaker #6: And we did see an increase though in activity coming from that group going through our direct-to-consumer channel. So we want to make sure that we offer our products however people need to get access to them and we did have a 10.5% increase in that channel itself.
Max Broden: We did see an increase, though, in activity coming from that group going through our direct-to-consumer channel. So we want to make sure that we offer our products however people need to get access to them. We did have a 10.5% increase in that channel itself. So overall, I would tell you, no material impacts. We are certainly making sure that our distribution is still networked through our agency force. We remain dedicated to it with recruitment and conversion. We have strong relationships with our broker channel. Again, we continue to see increase in broker sales and group sales year-over-year. So, Dan, any further comment? No, I think we're expecting 2026 to be a good year for us, and we're looking forward to it. Okay. Thank you. Our next question comes from Tom Gallagher from Evercore ISI. Please go ahead with your question.
Virgil Miller: We did see an increase, though, in activity coming from that group going through our direct-to-consumer channel. So we want to make sure that we offer our products however people need to get access to them. We did have a 10.5% increase in that channel itself. So overall, I would tell you, no material impacts. We are certainly making sure that our distribution is still networked through our agency force. We remain dedicated to it with recruitment and conversion. We have strong relationships with our broker channel. Again, we continue to see increase in broker sales and group sales year-over-year. So, Dan, any further comment?
Speaker #6: So overall, I would tell you no material impacts. We are certainly making sure that our distribution is still networked through our agency force. We remain dedicated to it.
Speaker #6: conversion. We have strong relationships with our broker channel. Again, we continue to We're recruitment and see increased in broker sales and group sales year over year over year.
Speaker #6: So Dan, any further
Dan Amos: No, I think we're expecting 2026 to be a good year for us, and we're looking forward to it.
Speaker #4: No, I
Speaker #4: think we're expecting comment? 2026 to be a good year for us and we're looking forward to
Speaker #4: it. Okay.
Suneet Kamath: Okay. Thank you.
Speaker #5: Thank
Speaker #5: you. Our next question
Operator: Our next question comes from Tom Gallagher from Evercore ISI. Please go ahead with your question.
Speaker #3: comes from Tom Gallagher from Evercore ISI. Please go ahead with your
Speaker #3: question. Good morning.
Max Broden: Good morning. First question is back to Virgil on the U.S. I heard Max's comment that you've had significant increases in group sales. Can you talk about what kind of levels we're talking about here for group versus non-group sales? Yeah, I'm just curious because I'm wondering if there's explosive growth in group, what's happening to your voluntary benefits because the total sales number is still pretty low. Thanks. Yeah. Thank you for that question. Yeah. So let me start with the voluntary benefits. Our core traditional products, and remember, we're carrying a large block that our competitors just don't have, which is a great thing for Aflac. That block is certainly produced for Aflac many, many years. It delivers high profitability ranges. We are still committed to that, mainly driven through our agency force.
Tom Gallagher: Good morning. First question is back to Virgil on the U.S. I heard Max's comment that you've had significant increases in group sales. Can you talk about what kind of levels we're talking about here for group versus non-group sales? Yeah, I'm just curious because I'm wondering if there's explosive growth in group, what's happening to your voluntary benefits because the total sales number is still pretty low. Thanks.
Speaker #7: First question is back to Virgil on the US. I heard Max's comment that you've had significant increases in group sales. Can you talk about what kind of levels we're talking about here for group versus non-group sales?
Speaker #7: Yeah, I'm just curious because I'm wondering if there's explosive growth in group, what's happening to your voluntary benefits? Because the total sales number is still pretty low.
Virgil Miller: Yeah. Thank you for that question. Yeah. So let me start with the voluntary benefits. Our core traditional products, and remember, we're carrying a large block that our competitors just don't have, which is a great thing for Aflac. That block is certainly produced for Aflac many, many years. It delivers high profitability ranges. We are still committed to that, mainly driven through our agency force.
Speaker #6: Yeah.
Speaker #6: Thank you for that question. Yeah. So let me Thanks. start with the voluntary benefits. I'll forge additional products. And remember, we are carrying probably one of the not probably.
Speaker #6: We're carrying a large block that other competitors just don't have, which is a great thing for Aflac. That block has certainly been produced for Aflac over many, many years.
Speaker #6: It delivers high profitability ranges. We are still committed to that mainly driven through our agency force. I want to make sure I state that.
Max Broden: I want to make sure I state that, and we stand committed. We are continuing to enhance our products there with revising our accident and our cancer products in that space. But what you're seeing, though, overall is that our traditional business has been flat to negative for the past few years, including last year. So when you have that anchor of a core business, you don't see the tremendous explosive growth that you are seeing, that we are seeing, though, on the group side. So if you look at isolated just our group policies and products themselves that we file as group benefits, the overall growth would have been 14%. We would have been much higher than the industry or any competition. And going underneath that, I'll be more specific as I share some of the numbers. The Network Dental product is filed as a group benefit.
Virgil Miller: I want to make sure I state that, and we stand committed. We are continuing to enhance our products there with revising our accident and our cancer products in that space. But what you're seeing, though, overall is that our traditional business has been flat to negative for the past few years, including last year. So when you have that anchor of a core business, you don't see the tremendous explosive growth that you are seeing, that we are seeing, though, on the group side. So if you look at isolated just our group policies and products themselves that we file as group benefits, the overall growth would have been 14%. We would have been much higher than the industry or any competition. And going underneath that, I'll be more specific as I share some of the numbers. The Network Dental product is filed as a group benefit.
Speaker #6: And we stand committed. We are continuing to enhance our products there, with revising our accident and our cancer products in that space. But what you're seeing, though, overall is that our traditional business has been flat to negative for the past few years.
Speaker #6: Including last year. So when you have that anchor of a core business, you don't see the tremendous explosive growth that you are seeing that we are seeing though on the group side.
Speaker #6: So if you look our group policies and products themselves that we file as group benefits, the overall growth would have been 14%. We would have been much higher than the industry or any competition.
Speaker #6: And going underneath that, I'll be more specific as I get shared some of the numbers. The network demo product is filed as a group benefit.
Speaker #6: It was up you were to combine that 48.8%. block of business, was up Our life absence disability, if 11.3%. And then the original traditional group benefits we bought, we remember we purchased Continental American.
Max Broden: It was up 48.8%. Our life absence disability, if you were to combine that block of business, was up 11.3%. And then the original traditional group benefits we bought, remember, we purchased Continental American. It's now our Aflac Group chassis. Our core VB was up 11.7%. So again, solid growth in the end-to-group space driven by brokers. Our broker relationships are very strong, and you can see I'm very, very pleased with those numbers. The focus continues to be two things for us. A, we're going to unify those channels, though. One of the things that we can do a better job of, and we're focusing on 2026, is making sure through that group lens that we give one unified experience. We're investing in a unified experience through platform and technology and also how we go to market.
Virgil Miller: It was up 48.8%. Our life absence disability, if you were to combine that block of business, was up 11.3%. And then the original traditional group benefits we bought, remember, we purchased Continental American. It's now our Aflac Group chassis. Our core VB was up 11.7%. So again, solid growth in the end-to-group space driven by brokers. Our broker relationships are very strong, and you can see I'm very, very pleased with those numbers. The focus continues to be two things for us. A, we're going to unify those channels, though. One of the things that we can do a better job of, and we're focusing on 2026, is making sure through that group lens that we give one unified experience. We're investing in a unified experience through platform and technology and also how we go to market.
Speaker #6: It's now an Aflac group chassis. More core VB was up 11.7%. So again, solid growth in the group space. Driven by brokers, our broker relationships are very strong.
Speaker #6: Pleased with those numbers. The focus continues to be two things for unify those channels though. One of the—and then you can see them very, very—things that we can do a better job of, and we're focused on the 2026, is making sure through that group lens that we give one unified experience.
Speaker #6: We're investing in a unified experience through platform and technology, and also how we go to market. That is one of the things we will continue to work on and deliver.
Max Broden: That is one of the things we will continue to work on and deliver. But then the second thing, we're making some additional investment, though, in the traditional business. We're going to continue to enhance our products. We're going to continue to recruit, but we're also enhancing the technology. We've improved our enrollment platform that we just released in Q1 of this year, and we're expecting that to be a benefit in that particular channel. Thanks. Thanks. This is Dan. I want to make one other comment, and that is, as we reflect back over the COVID period and you look at our distribution channel, it wasn't the product that changed things. It was the number of producers out in the field force selling for us. They were pulled away to a degree because it was total commissions, and they were shut down.
Virgil Miller: That is one of the things we will continue to work on and deliver. But then the second thing, we're making some additional investment, though, in the traditional business. We're going to continue to enhance our products. We're going to continue to recruit, but we're also enhancing the technology. We've improved our enrollment platform that we just released in Q1 of this year, and we're expecting that to be a benefit in that particular channel.
Speaker #6: But then the second thing, we're making some additional investment though in the traditional business. We're going to continue to enhance our products. We're going to continue to recruit, but we're also enhancing the technology.
Speaker #6: We've improved our enrollment platform that we just released in the first quarter of this year. And we're expecting that to be a benefit in that particular channel.
Tom Gallagher: Thanks. Thanks.
Speaker #7: Thanks.
Speaker #7: Thanks. This is
Dan Amos: This is Dan. I want to make one other comment, and that is, as we reflect back over the COVID period and you look at our distribution channel, it wasn't the product that changed things. It was the number of producers out in the field force selling for us. They were pulled away to a degree because it was total commissions, and they were shut down.
Speaker #4: Dan. I want to make one other comment. And that is, as we reflect back over the COVID period, and you look at our distribution channel, it wasn't the product that changed things.
Speaker #4: It was the number of producers out in the field force selling for us. They were pulled away to a degree because it was total commissions and they were shut down.
Speaker #4: And replacing those people has taken some time. But we are having success with that. And we've been working on the quality of the producers.
Max Broden: Replacing those people has taken some time, but we are having success with that, and we've been working on the quality of the producers, and they've been producing at a faster pace than our old and new producers. And so that's to give you some context on why that old channel has slowed down. So it's part of recruiting, recruiting, recruiting. Okay. Thanks. Thanks for that, Dan and Virgil. My follow-up is on Japan. I guess listening, Dan, to you describe the sales outlook in Japan for 2026, it sounds pretty good, which follows a very good 2025. Curious why that's not translating to better-earned premium growth. We're still in that -1% to 2% range on a core basis. Are we more likely to see an inflection in 2027? So, Tom, we're somewhat the victim of very strong persistency.
Dan Amos: Replacing those people has taken some time, but we are having success with that, and we've been working on the quality of the producers, and they've been producing at a faster pace than our old and new producers. And so that's to give you some context on why that old channel has slowed down. So it's part of recruiting, recruiting, recruiting.
Speaker #4: And they've been producing at a faster pace than our old new producers. And so that's to give you some context on why that old channel has slowed down.
Speaker #4: So it's part of recruiting, recruiting,
Speaker #4: recruiting. Okay.
Tom Gallagher: Okay. Thanks. Thanks for that, Dan and Virgil. My follow-up is on Japan. I guess listening, Dan, to you describe the sales outlook in Japan for 2026, it sounds pretty good, which follows a very good 2025. Curious why that's not translating to better-earned premium growth. We're still in that -1% to 2% range on a core basis. Are we more likely to see an inflection in 2027? So, Tom, we're somewhat the victim of very strong persistency.
Speaker #7: Thanks. Thanks for that, Dan. And Virgil, my follow-up is on Japan. I guess, listening, Dan, to you describe the sales outlook in Japan for '26, it sounds pretty good.
Speaker #7: And which follows a very good 25. Curious why that's not translating to better earned premium growth. We're still on that negative 1 to 2% range.
Speaker #7: On a core basis, are we more likely to see an inflection in
Speaker #7: 2027? Max,
Speaker #4: So Tom, we're somewhat evicting a very strong persistency. So if you think about Japan, it's a very, very, very large in-force block. And the new sales that we're adding each year are relatively small, relative to the total in-force block because of the high persistency that we have.
Max Broden: So if you think about Japan, it's a very, very, very large in-force block, and the new sales that we're adding each year is relatively small relative to the total in-force block because of the high persistency that we have. So it takes quite some time for increased sales to sort of get to that level where you're really adding growth to the overall in-force block. COVID had a couple of years where our sales dropped quite significantly, and the delta between sales and lapses was significant. And we are closing in on that gap now. And once that turns positive is eventually when we are going to have net earned premium growth in Japan. So we see that within a reasonable future, but even going into 2026, we still expect that lapses will be greater than total sales. Okay. Thanks. Thanks. Our next question comes from Alex Scott from Barclays.
Virgil Miller: So if you think about Japan, it's a very, very, very large in-force block, and the new sales that we're adding each year is relatively small relative to the total in-force block because of the high persistency that we have. So it takes quite some time for increased sales to sort of get to that level where you're really adding growth to the overall in-force block. COVID had a couple of years where our sales dropped quite significantly, and the delta between sales and lapses was significant. And we are closing in on that gap now. And once that turns positive is eventually when we are going to have net earned premium growth in Japan. So we see that within a reasonable future, but even going into 2026, we still expect that lapses will be greater than total sales.
Speaker #4: So it takes quite some time for increased sales to sort of get to that level where you really adding growth to the overall enforce block.
Speaker #4: COVID had a couple of years where our sales dropped quite significantly. And the delta between sales and lapses was significant. And we are closing in on that gap now.
Speaker #4: And once that turns positive, it's eventually when we are going to have net earned premium growth in Japan. So we see that within a reasonable future.
Speaker #4: But even going into 2026, we still expect that lapses will be greater than total.
Speaker #4: sales. Okay.
Tom Gallagher: Okay. Thanks.
Speaker #7: Thanks.
Operator: Thanks. Our next question comes from Alex Scott from Barclays.
Speaker #4: Thanks.
Speaker #1: from Alex Scott from Barclays. Please go ahead with your
Max Broden: Please go ahead with your question. Hey, I just had a follow-up on the Japan premium growth. I know you got into sort of the underlying growth, but could you talk about any of the more, I guess, non-underlying or non-core parts of it just so we are making sure we understand how the guidance kind of looks with the actual premiums that'll come in? Because I know there's some paid-up policies and maybe reinsurance impact. I just want to make sure I have that clear. So in the guidance that we give on -1% to -2%, on that metric, just to go back to Q4, we were at the lower end of that or the better end of it at -1.2%. So what we adjust for is the deferred profit liability impacts, any paid-up impacts, and then also any reinsurance.
Alex Scott: Please go ahead with your question. Hey, I just had a follow-up on the Japan premium growth. I know you got into sort of the underlying growth, but could you talk about any of the more, I guess, non-underlying or non-core parts of it just so we are making sure we understand how the guidance kind of looks with the actual premiums that'll come in? Because I know there's some paid-up policies and maybe reinsurance impact. I just want to make sure I have that clear.
Speaker #1: question. Hey, I just had a
Speaker #8: follow-up on the Japan premium growth. No, you got it as sort of the underlying growth. But could you talk about any of the more I guess non-underlying or non-core parts of it just so we are making sure we understand how the guidance kind of looks with the actual premiums that'll come in?
Speaker #8: Policies and maybe reinsurance, because I know there's some paid-up impact. I just want to make sure I have that clear.
Max Broden: So in the guidance that we give on -1% to -2%, on that metric, just to go back to Q4, we were at the lower end of that or the better end of it at -1.2%. So what we adjust for is the deferred profit liability impacts, any paid-up impacts, and then also any reinsurance.
Speaker #4: So in the guidance that we give on negative 1 to negative 2%, on that metric, just to go back to the fourth quarter, we were at the lower end of that or the better end of it at negative 1.2%.
Speaker #4: So what we adjust for is the deferred profit liability impacts and the paid-up impacts and then also any reinsurance. So if we execute any reinsurance throughout the year, that is not contemplated in example, if we were to decide to that guidance.
Max Broden: So if we execute any reinsurance throughout the year, that is not contemplated in that guidance. So, for example, if we were to decide to move any significant block of business ceding from Aflac Japan to Aflac Bermuda, then obviously, the net-earned premiums are expected to be impacted in Aflac Japan. That being said, those earned premiums would show up in the Bermuda's legal entity instead and show up in the corporate and other segments. So it's just premiums out of one pocket into the other, so to speak. So it wouldn't impact the total premiums for the total enterprise. But the three components that really differ between the net-earned premiums that was negative 1.9% in Q4 and the underlying of 1.2%, the vast majority of that is paid-up status, and then a little component of that is the deferred profit liability.
Max Broden: So if we execute any reinsurance throughout the year, that is not contemplated in that guidance. So, for example, if we were to decide to move any significant block of business ceding from Aflac Japan to Aflac Bermuda, then obviously, the net-earned premiums are expected to be impacted in Aflac Japan. That being said, those earned premiums would show up in the Bermuda's legal entity instead and show up in the corporate and other segments. So it's just premiums out of one pocket into the other, so to speak. So it wouldn't impact the total premiums for the total enterprise. But the three components that really differ between the net-earned premiums that was negative 1.9% in Q4 and the underlying of 1.2%, the vast majority of that is paid-up status, and then a little component of that is the deferred profit liability.
Speaker #4: move any significant block of business, seeding So for from Aflac Japan to Aflac Bermuda, then obviously the net earned premiums is expected to be impacted in Aflac Japan.
Speaker #4: That being said, those earned premiums would show up in the Bermuda's legal entity instead and show up in the corporate and other segments. So it's just premiums out of one pocket into the other so to speak.
Speaker #4: So it wouldn't impact the total premiums for the total enterprise. But the three components that really differ between the net earned premiums—that was negative 1.9% in the fourth quarter—and the underlying of 1.2, the vast majority of that is paid-up status, and then a little component of that is the deferred profit liability.
Speaker #4: It was very little impact from reinsurance in the fourth
Max Broden: There was very little impact from reinsurance in Q4. So is it fair to take that delta between what we saw in Q4 on underlying versus actual and assuming no more reinsurance? That's a fair way to think about the difference that we'd potentially see in 2026. Is that right? That is a I would expect that impact to be slightly smaller, and the reason for that is that we have a declining balance of paid-up impact coming through. Got it. Okay. That's all helpful. And then as a follow-up, I wanted to ask about technology, and obviously, we're getting a lot of questions from clients on artificial intelligence and how it affects different areas of our markets. I'd be interested in your take on what you see. Obviously, there's opportunities. There's also risks of disintermediation here or there.
Max Broden: There was very little impact from reinsurance in Q4.
Speaker #4: quarter. So is it fair to take
Alex Scott: So is it fair to take that delta between what we saw in Q4 on underlying versus actual and assuming no more reinsurance? That's a fair way to think about the difference that we'd potentially see in 2026. Is that right?
Speaker #8: That delta between what we saw in Q4 on underlying versus actual, and assuming no more reinsurance—that's a fair way to think about the difference that we'd potentially see in '26?
Speaker #8: Is that
Speaker #8: right? That
Max Broden: That is a I would expect that impact to be slightly smaller, and the reason for that is that we have a declining balance of paid-up impact coming through.
Speaker #4: is a I would expect that impact to be slightly smaller and the reason for that is that we have a declining balance of paid-up impact.
Speaker #4: Coming through.
Alex Scott: Got it. Okay. That's all helpful. And then as a follow-up, I wanted to ask about technology, and obviously, we're getting a lot of questions from clients on artificial intelligence and how it affects different areas of our markets. I'd be interested in your take on what you see. Obviously, there's opportunities. There's also risks of disintermediation here or there.
Speaker #7: Got it. Okay, that's all helpful. And then, as a follow-up, I wanted to ask about technology, and obviously we're getting a lot of questions from clients on artificial intelligence and how it affects different areas of our market.
Speaker #7: So I'd be interested in your take on what you see obviously as opportunities is also risks of disintermediation here or there. And then maybe separately if you could just talk about any kind of exposure that you're focused on in the investment portfolio like software and so forth.
Max Broden: And then maybe separately, if you could just talk about any kind of exposure that you're focused on in the investment portfolio, like software and so forth. Why don't I start with the last part there, Alex? Obviously, the software is getting a lot of attention now with all that's going on in the AI world. In our credit portfolio, we have about 1.5% of total exposure to software-related companies. About half of that is in our middle-market loan portfolio, where you'll recall this is a very well-diversified portfolio, all first lien, senior-secured positions, very small average sizes of about $15 million. And then the other half is in our investment-grade. It is investment-grade exposure and carries an A-minus rating. So there's a lot to like about these software companies from a credit standpoint.
Alex Scott: And then maybe separately, if you could just talk about any kind of exposure that you're focused on in the investment portfolio, like software and so forth.
Speaker #4: Well, I start with the last part there, Alex. Obviously, the software is getting a lot of attention now with all that's going on in the AI world.
Max Broden: Why don't I start with the last part there, Alex? Obviously, the software is getting a lot of attention now with all that's going on in the AI world. In our credit portfolio, we have about 1.5% of total exposure to software-related companies. About half of that is in our middle-market loan portfolio, where you'll recall this is a very well-diversified portfolio, all first lien, senior-secured positions, very small average sizes of about $15 million. And then the other half is in our investment-grade. It is investment-grade exposure and carries an A-minus rating. So there's a lot to like about these software companies from a credit standpoint.
Speaker #4: In our credit portfolio, we have about 1.5% of total exposure to software-related companies. About half of that is in our middle market loan portfolio.
Speaker #4: Where you'll recall, this is a very well-diversified portfolio all first lien senior secured positions very small average sizes of about 15 million. And then the other half is in our investment-grade it is investment-grade exposure and carries an A-minus rating.
Speaker #4: So, there's a lot to like about these software companies from a credit standpoint. We're well aware of the threat from AI, and we're watching it very closely.
Max Broden: We're well aware of the threat from AI, and we're watching it very closely. But right now, we feel very comfortable with our overall exposure to software. And this is Virgil. Let me give it to you from an operational standpoint, what we're doing within our businesses. So I spent a lot of time last year in Japan. First, I want to commend our Aflac Japan team. We are making investments in exploring how we can leverage AI in a variety of different ways there, working very strongly with the FSA. And I would say to you that we're focused a lot on the enrollment process of how we distribute our products. We're also looking at by way of what AI could do by way of product innovation. And some of the learnings that we've learned through our Japan counterparts, we're leveraging here also in the US.
Max Broden: We're well aware of the threat from AI, and we're watching it very closely. But right now, we feel very comfortable with our overall exposure to software.
Speaker #4: But right now, we feel very comfortable with our overall exposure to
Speaker #4: software.
Speaker #3: And this is
Virgil Miller: And this is Virgil. Let me give it to you from an operational standpoint, what we're doing within our businesses. So I spent a lot of time last year in Japan. First, I want to commend our Aflac Japan team. We are making investments in exploring how we can leverage AI in a variety of different ways there, working very strongly with the FSA. And I would say to you that we're focused a lot on the enrollment process of how we distribute our products. We're also looking at by way of what AI could do by way of product innovation. And some of the learnings that we've learned through our Japan counterparts, we're leveraging here also in the US.
Speaker #3: Virgil, let me give it to you from an operational standpoint—what we're doing within our businesses. So, I spent a lot of time last year in Japan, first.
Speaker #3: I want to commend our Aflac Japan team. We are making investments and exploring how we can leverage AI in a variety of different ways there.
Speaker #3: Working very strongly with the FSA and I would say to you that we're focused a lot on the enrollment process of how we distribute our products.
Speaker #3: We're also looking at by way of what AI could do by way of product innovation. And some of the learnings that we've learned through our Japan counterparts, we're leveraging here also in the US.
Speaker #3: For the US, what we focused on is first looking throughout our company and how AI can assist in making people better at what we do.
Max Broden: For the U.S., what we focused on is first, looking throughout our company and how AI can assist in making people better at what we do. What we're saying is that technology, we're not looking to replace the people. It's a high-touch business when it comes to delivering on that promise and paying claims. We want to make sure that AI is assisting us with that. So what we've done is where we can automate some of the more routine processes within the claims area, a larger percentage of our claims, especially in our traditional business, more than 60%, is automated using a lot of the machine learning techniques. We apply AI to actually give the claims adjudicator advice on what to look for, but we do not deny or have any claim fully adjudicated by automation without a final person making that decision.
Virgil Miller: For the U.S., what we focused on is first, looking throughout our company and how AI can assist in making people better at what we do. What we're saying is that technology, we're not looking to replace the people. It's a high-touch business when it comes to delivering on that promise and paying claims. We want to make sure that AI is assisting us with that. So what we've done is where we can automate some of the more routine processes within the claims area, a larger percentage of our claims, especially in our traditional business, more than 60%, is automated using a lot of the machine learning techniques. We apply AI to actually give the claims adjudicator advice on what to look for, but we do not deny or have any claim fully adjudicated by automation without a final person making that decision.
Speaker #3: What we're saying is that technology, we're not looking to replace the people. It's a high-touch business when it comes to delivering on that promise and paying claims.
Speaker #3: We want to make sure that AI is assisting us with that. So what we've done is where we can automate some of the more routine processes within the claims area.
Speaker #3: A larger percentage of our claims especially in our traditional business, more than 60%, is automated using a lot of the machine learning techniques we apply AI to actually give the claims adjudicator advice on what to look for.
Speaker #3: we do not But deny or have any claim fully adjudicated by automation. What I'll a final person making that decision. We're also looking at though how we can help with our enrollment process here in the US.
Max Broden: We're also looking at, though, how we can help with our enrollment process here in the US. So when I mentioned that we're rolling out some enhanced automation in our enrollment that's going to make our agents more efficient as they meet with consumers face-to-face, a lot of how we prepared that technology was done through AI in the background of how we were able to get it to market so fast, much faster than our normal process before. So I will conclude just by saying we are certainly looking at how we can leverage AI going forward. It is a part of our DNA, but right now, it's more in an assist role as far as how we're leveraging it as part of our rollout. Got it. Thank you. And with that, ladies and gentlemen, we'll be concluding today's question and answer session.
Virgil Miller: We're also looking at, though, how we can help with our enrollment process here in the US. So when I mentioned that we're rolling out some enhanced automation in our enrollment that's going to make our agents more efficient as they meet with consumers face-to-face, a lot of how we prepared that technology was done through AI in the background of how we were able to get it to market so fast, much faster than our normal process before. So I will conclude just by saying we are certainly looking at how we can leverage AI going forward. It is a part of our DNA, but right now, it's more in an assist role as far as how we're leveraging it as part of our rollout.
Speaker #3: So when I mentioned that we're rolling out some enhanced automation in our enrollment that's going to make our agents more efficient. As they meet with consumers face to face, a lot of how we prepare that technology was done through AI in the background of how we were able to get it to market so fast.
Speaker #3: Normally, much faster than our normal process before. So, I would conclude just by saying we are certainly looking at how we can leverage AI going forward.
Speaker #3: It is a part of our DNA. But right now, it's more in an assist role as far as how we're leveraging it as part of our
Speaker #7: Got it. Thank you.
Alex Scott: Got it. Thank you.
Operator: And with that, ladies and gentlemen, we'll be concluding today's question and answer session.
Speaker #1: And with that, ladies and gentlemen, we'll be concluding today's question and answer session. I'd like to turn the floor back over to David Young for any closing remarks.
Max Broden: I'd like to turn the floor back over to David Young for any closing remarks. Thank you, Jamie, and thank you all for joining us today. I hope you'll mark your calendars also for 3 December to join us for our financial analyst briefing. We'll be sending out more information in regard to that closer to that date. In the interim, if you have any questions, please reach out to investor relations. We'll get back to you or try and help and respond to your question as soon as we can. Thank you all for joining. Have a good day. And with that, ladies and gentlemen, we'll conclude today's conference call and presentation. We thank you for joining. You may now disconnect your lines.
Operator: I'd like to turn the floor back over to David Young for any closing remarks.
Speaker #4: Thank you, Jamie. And thank you all for joining us today. I hope you'll mark your calendars also for December 3rd to join us for our financial analyst briefing.
David Young: Thank you, Jamie, and thank you all for joining us today. I hope you'll mark your calendars also for 3 December to join us for our financial analyst briefing. We'll be sending out more information in regard to that closer to that date. In the interim, if you have any questions, please reach out to investor relations. We'll get back to you or try and help and respond to your question as soon as we can. Thank you all for joining. Have a good day.
Speaker #4: And we'll be sending out more information in that in regard to that closer to that date. In the interim, if you have any questions, please reach out to investorrelations.
Speaker #4: We'll get back to you or try and help in respond to your question as soon as we can. Thank you all for joining. Have a good day.
Speaker #4: We'll get back to you or try and help in respond to your question as soon as we can. Thank you all for joining. Have a good day.
Operator: And with that, ladies and gentlemen, we'll conclude today's conference call and presentation. We thank you for joining. You may now disconnect your lines.