World Acceptance Q3 2026 World Acceptance Corp Earnings Call | AllMind AI Earnings | AllMind AI
Q3 2026 World Acceptance Corp Earnings Call
Speaker #1: Good morning, and welcome to World Acceptance Corporation's third quarter 2026 earnings conference call. This call is being recorded. At this time, all participants have been placed in a listen-only mode.
Operator: Good morning, and welcome to World Acceptance Corporation's Q3 2026 Earnings Conference Call. This call is being recorded. At this time, all participants have been placed in a listen-only mode. Before we begin, the corporation has requested that I make the following announcement. The comments made during this conference call may contain forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934 that represent the corporation's expectations and beliefs concerning future events. Such forward-looking statements are about matters that are inherently subject to risks and uncertainties. Statements other than those of historical fact, as well as those identified by words anticipate, estimate, intend, plan, expect, believe, may, will, and should, or any variation of the foregoing and similar expressions are forward-looking statements.
Operator: Good morning, and welcome to World Acceptance Corporation's Q3 2026 Earnings Conference Call. This call is being recorded. At this time, all participants have been placed in a listen-only mode. Before we begin, the corporation has requested that I make the following announcement. The comments made during this conference call may contain forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934 that represent the corporation's expectations and beliefs concerning future events. Such forward-looking statements are about matters that are inherently subject to risks and uncertainties. Statements other than those of historical fact, as well as those identified by words anticipate, estimate, intend, plan, expect, believe, may, will, and should, or any variation of the foregoing and similar expressions are forward-looking statements.
Speaker #1: Before we begin, the corporation has requested that I make the following announcement. The comments made during this conference call may contain forward-looking statements within the meaning of Section 21(e) of the Securities Exchange Act of 1934, that represent the corporation's expectations and beliefs concerning future events.
Speaker #1: Such forward-looking statements are about matters that are inherently subject to risks and uncertainties. Statements other than those of historical fact, as well as those identified by words such as anticipate, estimate, intend, plan, expect, believe, may, will, and should, or any variation of the foregoing and similar expressions, are forward-looking statements.
Speaker #1: Additional information regarding forward-looking statements and any factors that could cause actual results or performance to differ from the expectations expressed or implied in such forward-looking statements are included in the paragraph discussing forward-looking statements in today's earnings press release and in the risk factors section of the corporation's most recent Form 10-K for the fiscal year ended March 31st, 2025, and subsequent reports filed with or furnished to the SEC from time to time.
Operator: Additional information regarding forward-looking statements and any factors that could cause actual results or performance to differ from the expectations expressed or implied in such forward-looking statements are included in the paragraph discussing forward-looking statements in today's earnings press release and in the Risk Factors section of the corporation's most recent Form 10-K for the fiscal year ended 31 March 2025, and subsequent reports filed with or furnished to the SEC from time to time. The corporation does not undertake any obligation to update any forward-looking statements it makes. At this time, it is my pleasure to turn the floor over to your host, Chad Prashad, President and Chief Executive Officer.
Additional information regarding forward-looking statements and any factors that could cause actual results or performance to differ from the expectations expressed or implied in such forward-looking statements are included in the paragraph discussing forward-looking statements in today's earnings press release and in the Risk Factors section of the corporation's most recent Form 10-K for the fiscal year ended 31 March 2025, and subsequent reports filed with or furnished to the SEC from time to time. The corporation does not undertake any obligation to update any forward-looking statements it makes. At this time, it is my pleasure to turn the floor over to your host, Chad Prashad, President and Chief Executive Officer.
Speaker #1: The corporation does not entertain any obligation to update any forward-looking statements it makes. At this time, it is my pleasure to turn the floor over to your host, Chad Prashad, President and Chief Executive Officer.
Speaker #2: Good morning, and thank you for joining our fiscal 2026 third quarter earnings call. There are a few important aspects of the portfolio to cover in more detail.
Chad Prashad: Good morning, and thank you for joining our fiscal 2026 Q3 earnings call. There are a few important aspects of the portfolio to cover in more detail. While we originated 16% more in new customer volume during the quarter, we actually ended the quarter with 25% more outstanding ledger in our active new customers than the same quarter of last year. Our new customers are, again, our riskiest customer segment. This 25% increase in the new customer outstanding portfolio required around an $8 million additional provision for this customer segment in the same quarter last year. The third quarter had the highest new customers since the same quarter of calendar 2021. Already, early performance indicates that these continue to be good investments in line with expectations.
Chad Prashad: Good morning, and thank you for joining our fiscal 2026 Q3 earnings call. There are a few important aspects of the portfolio to cover in more detail. While we originated 16% more in new customer volume during the quarter, we actually ended the quarter with 25% more outstanding ledger in our active new customers than the same quarter of last year. Our new customers are, again, our riskiest customer segment. This 25% increase in the new customer outstanding portfolio required around an $8 million additional provision for this customer segment in the same quarter last year. The third quarter had the highest new customers since the same quarter of calendar 2021. Already, early performance indicates that these continue to be good investments in line with expectations.
Speaker #2: While we originated 16% more in new customer volume during the quarter, we actually ended the quarter with 25% more outstanding ledger in our active new customers than the same quarter of last year.
Speaker #2: In our new customers are, again, our riskiest customer segment. This 25% increase in the new customer outstanding portfolio required around an $8 million additional provision for this customer segment for the same quarter last year.
Speaker #2: The third quarter had the highest new customers since the same quarter of calendar 2021. Already, early performance indicates that these continue to be good investments in line with expectations.
Speaker #2: Compared to the prior high volume mark of the third quarter of calendar 2021, the first pay defaults are already 19% lower relatively speaking. In addition, we continue to make credit box improvements on a regular basis.
Chad Prashad: Compared to the prior high volume mark of the Q3 of calendar 2021, the first pay defaults are already 19% lower, relatively speaking. In addition, we continue to make credit box improvements on a regular basis. In some cases, those changes are due to credit performance and small credit and geographical pockets. But the majority of improvements in underwriting are to drive a faster return on the initial investment and an increased long-term ROI with our most loyal customers. This is a long-term investment that will continue to improve both credit performance as well as customer retention, when combined, will continue to improve long-term yields. As we noted, yields improved 84 basis points year-over-year, as income has also improved.
Compared to the prior high volume mark of the Q3 of calendar 2021, the first pay defaults are already 19% lower, relatively speaking. In addition, we continue to make credit box improvements on a regular basis. In some cases, those changes are due to credit performance and small credit and geographical pockets. But the majority of improvements in underwriting are to drive a faster return on the initial investment and an increased long-term ROI with our most loyal customers. This is a long-term investment that will continue to improve both credit performance as well as customer retention, when combined, will continue to improve long-term yields. As we noted, yields improved 84 basis points year-over-year, as income has also improved.
Speaker #2: In some cases, those changes are due to credit performance and small credit and geographical pockets. But the majority of improvements in underwriting are to drive a faster return on the initial investment and an increased long-term ROI with our most loyal customers.
Speaker #2: This is a long-term investment that will continue to improve both credit performance as well as customer retention. When combined, we'll continue to improve long-term yields.
Speaker #2: 84 basis points year over As we noted, yields improved year. As income has also improved. We expect this trend to continue due to improved rates in a few states, continued discipline with credit limits and underwriting, improving customer retention as longer-tenured customers are also lower risk for us, and continued smart investments in our customer base and overall ledger.
Chad Prashad: We expect this trend to continue due to improved rates in a few states, continued discipline with credit limits and underwriting, improving customer retention as longer-tenured customers are also lower risk for us, and continued smart investments in our customer base and overall ledger. Our customer base has grown substantially, around 5.4% organically year-over-year. To put that in perspective, last year, we grew 2.2% year-over-year and declined in the two years prior to that. One of our largest growth years was in fiscal year 2022, where we experienced a 5.6% increase in our customer base organically. As mentioned earlier, the first pay default rates on our new customers made during the Q3 of this year are already 19% lower, relatively speaking, than new customers of that same year, fiscal 2022.
We expect this trend to continue due to improved rates in a few states, continued discipline with credit limits and underwriting, improving customer retention as longer-tenured customers are also lower risk for us, and continued smart investments in our customer base and overall ledger. Our customer base has grown substantially, around 5.4% organically year-over-year. To put that in perspective, last year, we grew 2.2% year-over-year and declined in the two years prior to that. One of our largest growth years was in fiscal year 2022, where we experienced a 5.6% increase in our customer base organically. As mentioned earlier, the first pay default rates on our new customers made during the Q3 of this year are already 19% lower, relatively speaking, than new customers of that same year, fiscal 2022.
Speaker #2: Our customer base has grown substantially around 5.4% organically year over year. To put that in perspective, last year we grew 2.2% year over year.
Speaker #2: And declined in the two years prior to that. One of our largest growth years was in fiscal year 2022, where we experienced a 5.6% increase in our customer base organically.
Speaker #2: As mentioned earlier, the first pay default rates on our new customers may during the third quarter of this year are already 19% lower relatively speaking than new customers of that same year of fiscal 2022.
Speaker #2: Organic growth in ledger is 2.4% year over year, compared to a decline of 2.4% last year. Our average outstanding loan has declined around 2.5% in average balance year over year.
Chad Prashad: Organic growth in ledger is 2.4% year-over-year, compared to the decline of 2.4% last year. Our average outstanding loan has declined around 2.5% in average balance year-over-year. That's due to the increased discipline around our underwriting and larger investments in new customers who are typically at lower balances. Again, this all combines to improve gross yields. Year-over-year earnings comparisons are complicated with the headwinds during this quarter of increased share-based comp expense, personnel expense, as we have temporarily overstaffed to improve our branch team members, investments in new customers, as well as our provision for loan losses. However, we remain committed to the long-term soundness and profitability of the portfolio and operations. We're most excited about putting several years of shrinking the portfolio behind us and continuing to see these gross yields grow.
Organic growth in ledger is 2.4% year-over-year, compared to the decline of 2.4% last year. Our average outstanding loan has declined around 2.5% in average balance year-over-year. That's due to the increased discipline around our underwriting and larger investments in new customers who are typically at lower balances. Again, this all combines to improve gross yields. Year-over-year earnings comparisons are complicated with the headwinds during this quarter of increased share-based comp expense, personnel expense, as we have temporarily overstaffed to improve our branch team members, investments in new customers, as well as our provision for loan losses. However, we remain committed to the long-term soundness and profitability of the portfolio and operations. We're most excited about putting several years of shrinking the portfolio behind us and continuing to see these gross yields grow.
Speaker #2: That's due to the increased discipline around our underwriting and larger investments in new customers who are typically at lower balances. Again, this all combines to improve gross yields.
Speaker #2: Year-over-year earnings comparisons are complicated with the headwinds during this quarter of increased share-based comp expense, personnel expense, as we have temporarily overstaffed to improve our branch team members, investments in new customers, as well as our provision for loan losses.
Speaker #2: However, we remain committed to a long-term soundness and profitability of the portfolio and operations. For most excited about putting several years of shrinking the portfolio behind us and continuing to see these gross yields grow, the customer base continues to expand and customer retention and tenure continues to improve.
Chad Prashad: The customer base continues to expand, customer retention and tenure continues to improve. As one of our largest investments, we continue to be focused on improving branch operations and personal management. This year, we've already repurchased nearly 600,000 shares, reducing our outstanding shares by 11% in the first 9 months of the year. We have over $60 million in remaining capacity for repurchases, which is approximately 9% of the outstanding shares as of yesterday's closing price, which would be a total of around 20% of outstanding shares this year. As a mid-quarter update, we're very early in our tax filing season, and we've already seen substantial improvement year-over-year in both the volume of filings as well as the revenue.
The customer base continues to expand, customer retention and tenure continues to improve. As one of our largest investments, we continue to be focused on improving branch operations and personal management. This year, we've already repurchased nearly 600,000 shares, reducing our outstanding shares by 11% in the first 9 months of the year. We have over $60 million in remaining capacity for repurchases, which is approximately 9% of the outstanding shares as of yesterday's closing price, which would be a total of around 20% of outstanding shares this year. As a mid-quarter update, we're very early in our tax filing season, and we've already seen substantial improvement year-over-year in both the volume of filings as well as the revenue.
Speaker #2: largest investments, we continue to be As one of our focused on improving branch operations and personnel management. This year, we've already repurchased nearly 600,000 11% in the first nine months of the year.
Speaker #2: We have over $60 million remaining capacity for repurchases, which is approximately 9% of the outstanding shares as of yesterday's closing price. This would be a total of around 20% of outstanding shares this year.
Speaker #2: As a mid-quarter update, we're very early in our tax filing season, and we've already seen substantial improvement year over year in both the volume of filings as well as the revenue.
Speaker #2: While the current ice storm has affected approximately 10 of our states so far this week, by some portion of their branches being closed, we are optimistic—and continue to be optimistic—that we'll experience an increase in tax filing volume and revenue throughout this quarter.
Chad Prashad: While the current ice storm has affected approximately 10 of our states so far this week by some portion of their branches being closed, we are optimistic and continue to be optimistic that we'll experience an increase in tax filing volume and revenue throughout this quarter. I'd also like to take a moment to thank Clinton Dyer for his incredible contribution to the company over the last 30 years and to celebrate his upcoming retirement. Clinton's added tremendous value to our branch leadership over the decades and has produced many of our key leaders under his mentorship. We wish him the best in his upcoming adventures. I'm also grateful to our branch leadership under Clinton for their commitment to World and embracing the new style that Tobin Turner has brought in, in stepping in to lead branch operations during the transition.
While the current ice storm has affected approximately 10 of our states so far this week by some portion of their branches being closed, we are optimistic and continue to be optimistic that we'll experience an increase in tax filing volume and revenue throughout this quarter. I'd also like to take a moment to thank Clinton Dyer for his incredible contribution to the company over the last 30 years and to celebrate his upcoming retirement. Clinton's added tremendous value to our branch leadership over the decades and has produced many of our key leaders under his mentorship. We wish him the best in his upcoming adventures. I'm also grateful to our branch leadership under Clinton for their commitment to World and embracing the new style that Tobin Turner has brought in, in stepping in to lead branch operations during the transition.
Speaker #2: I'd also like to take a moment to thank Clint Dyer for his incredible contribution to the company over the last 30 years, and to celebrate his upcoming retirement.
Speaker #2: Clint's added tremendous value to our branch leadership over the decades and has produced many of our key leaders under his mentorship. We wish him the best in his upcoming adventures.
Speaker #2: I'm also grateful to our branch leadership under Clint for their commitment to World and embracing the new style that Tobin Turner has brought in, in stepping into lead branch operations during the transition.
Speaker #2: Tobin brings his deep knowledge of analytics and marketing as well as retail operations to his approach of the management structure. We are excited about the current portfolio and its trajectory, which again includes substantial customer base expansion, strong loan growth, improved loan approval rates while maintaining credit quality, stable and improving delinquency, lower cost of acquisitions, and improving yields as well as declining share count.
Chad Prashad: Tobin brings his deep knowledge of analytics and marketing, as well as retail operations, to his approach of the management structure. We are excited about the current portfolio and its trajectory, which again, includes substantial customer base expansion, strong loan growth, improved loan approval rates while maintaining credit quality, stable and improving delinquency, lower cost of acquisitions and improving yields, as well as declining share count. All of which ultimately returns value to our shareholders through strong earnings per share growth. At this time, John Calmes, our Chief Financial and Strategy Officer, would like to open up to any questions you have.
Tobin brings his deep knowledge of analytics and marketing, as well as retail operations, to his approach of the management structure. We are excited about the current portfolio and its trajectory, which again, includes substantial customer base expansion, strong loan growth, improved loan approval rates while maintaining credit quality, stable and improving delinquency, lower cost of acquisitions and improving yields, as well as declining share count. All of which ultimately returns value to our shareholders through strong earnings per share growth. At this time, John Calmes, our Chief Financial and Strategy Officer, would like to open up to any questions you have.
Speaker #2: All of which ultimately returns value to our shareholders through strong earnings per share growth. At this time, Johnny Calmese, our Chief Financial and Strategy Officer, would like to open up to any questions you may have.
Speaker #2: have. Thank
Speaker #1: you. We will now begin the question and answer session. To ask a question, you may press star, then one on your touch-tone phone. If you are using a speakerphone, please pick up your handset before pressing the keys.
Operator: Thank you. We will now begin the question-and-answer session. To ask a question, you may press star, then one on your touchtone phone. If you are using a speakerphone, please pick up your handset before pressing the keys. If at any time your question has been addressed and you would like to withdraw your question, please press star, then two. At this time, we will pause momentarily to assemble our roster. The first question today will come from Kyle Joseph with Stephens. Please go ahead.
Operator: Thank you. We will now begin the question-and-answer session. To ask a question, you may press star, then one on your touchtone phone. If you are using a speakerphone, please pick up your handset before pressing the keys. If at any time your question has been addressed and you would like to withdraw your question, please press star, then two. At this time, we will pause momentarily to assemble our roster. The first question today will come from Kyle Joseph with Stephens. Please go ahead.
Speaker #1: If at any time your question has been addressed and you would like to withdraw your question, please press star, then two. At this time, we will pause momentarily to assemble our roster.
Speaker #1: And the first question today will come from Kyle Joseph with Stevens. Please go ahead.
Kyle Joseph: Hey, good morning. Thanks for taking my questions. I totally get the, the dynamics of the portfolio growth and, particularly related to, new consumers, but just looking for an update on kind of the health of the underlying consumer. Aside from that, you know, obviously, there were concerns in the fall, particularly related to the auto segment, but just, you know, any trends you've kind of seen, in the consumer since then, and then how you're thinking about, the outlook in the tax refund season with all the headlines about that the consumers are expected to get larger tax refunds.
Kyle Joseph: Hey, good morning. Thanks for taking my questions. I totally get the, the dynamics of the portfolio growth and, particularly related to, new consumers, but just looking for an update on kind of the health of the underlying consumer. Aside from that, you know, obviously, there were concerns in the fall, particularly related to the auto segment, but just, you know, any trends you've kind of seen, in the consumer since then, and then how you're thinking about, the outlook in the tax refund season with all the headlines about that the consumers are expected to get larger tax refunds.
Speaker #3: Hey, good morning. Thanks for taking my question. I totally get the dynamics of the portfolio growth and particularly related to new consumers. But just looking for an update on kind of the health of the underlying consumer aside from that, obviously there were concerns in the fall.
Speaker #3: Particularly related to the auto segment. But just any trends you've kind of seen in the consumer since then and then how you're thinking about the outlook into tax refund season with all the headlines that the consumers are expected to get larger tax refunds.
Speaker #2: Yeah, I would say from the overall consumer perspective, we haven't seen a degradation in collections or in credit quality. There has been, I would say, a slight increase in demand.
Chad Prashad: Yeah, I would say from the overall consumer perspective, we haven't seen a degradation in collections or in credit quality. There has been, I would say, a slight increase in demand. There's also been a significant decrease in our cost of acquisition for our higher credit quality new customers, which may be related to that. May not, not really super sure on that one. But we haven't seen a significant change in our consumer behavior, whether due to, you know, tariffs or, you know, other expenses. On the tax filing side, we are seeing definitely an increased demand in taxes and tax filings. We are expecting to see larger returns or larger refunds this year.
Chad Prashad: Yeah, I would say from the overall consumer perspective, we haven't seen a degradation in collections or in credit quality. There has been, I would say, a slight increase in demand. There's also been a significant decrease in our cost of acquisition for our higher credit quality new customers, which may be related to that. May not, not really super sure on that one. But we haven't seen a significant change in our consumer behavior, whether due to, you know, tariffs or, you know, other expenses. On the tax filing side, we are seeing definitely an increased demand in taxes and tax filings. We are expecting to see larger returns or larger refunds this year.
Speaker #2: There's also been a significant decrease in our cost of acquisition for our higher credit quality new customers, which may be related to that. May not really be super sure on that one.
Speaker #2: But we haven't seen a significant change in our consumer behavior whether it's due to tariffs or other expenses. On the tax filing side, we are seeing definitely an increased demand in taxes, in tax filings.
Speaker #2: We are expecting to see larger returns or larger refunds this year. A lot of those are probably due to some of the tax law changes last year that would affect our customer base in particular.
Chad Prashad: You know, a lot of those are probably due to some of the tax law changes last year that would affect our customer base in particular. We have also changed marketing, sort of last minute, early in January, late December, to really track customers who are going to be in some of those segments. Customers who are either paid back through tips, and so there's a, you know, might be experiencing refunds this season or other sort of changes in the tax code from last year. But on the tax filings side, we do remain optimistic this will be a very strong tax year for us.
You know, a lot of those are probably due to some of the tax law changes last year that would affect our customer base in particular. We have also changed marketing, sort of last minute, early in January, late December, to really track customers who are going to be in some of those segments. Customers who are either paid back through tips, and so there's a, you know, might be experiencing refunds this season or other sort of changes in the tax code from last year. But on the tax filings side, we do remain optimistic this will be a very strong tax year for us.
Speaker #2: We have also changed marketing sort of last minute, early in January, late in December, to really attract customers who are going to be in some of those segments—customers who are either paid but through tips, and so might be experiencing refunds this season, or other sort of changes in the tax code from last year.
Speaker #2: But on the tax filing side, we do remain optimistic this will be a very strong tax year for
Speaker #2: us. Got it.
Kyle Joseph: Got it. And then, yeah, just shifting to G&A, the growth there, I get the sense it was largely incentive comp and, you know, the majority of that was stock-based comp. I think a couple of calls ago, you gave us kind of a little bit of a schedule in terms of, you know, how long it would be elevated. Can you just, you know, walk us through if there's any sort of, you know, if it should be elevated in the coming quarters, or how you would expect the personnel line item to trend in the coming quarters?
Kyle Joseph: Got it. And then, yeah, just shifting to G&A, the growth there, I get the sense it was largely incentive comp and, you know, the majority of that was stock-based comp. I think a couple of calls ago, you gave us kind of a little bit of a schedule in terms of, you know, how long it would be elevated. Can you just, you know, walk us through if there's any sort of, you know, if it should be elevated in the coming quarters, or how you would expect the personnel line item to trend in the coming quarters?
Speaker #3: And then, yeah, just shifting to G&A—the growth there, I get the sense it was largely incentive comp, and the majority of that was stock-based comp.
Speaker #3: I think a couple of calls ago you gave us kind of a little bit of a schedule in terms of how long it would be elevated.
Speaker #3: Can you just walk us through if there's any sort of if it should be elevated in the coming quarters or how you would expect the personal personnel line item to trend in the coming quarters?
Speaker #2: Yeah, so you should start to see that incentive line come down starting with Q4. There was a share-based comp grant last December that has been fully expensed to this point.
John Calmes: Yeah. So you should start to see that incentive line come down, starting with Q4. There was a share-based comp grant last December that has been fully expensed to this point. And, you know, there'll be another sort of cliff in December of next year. And but also, the sort of the field-level incentives could start to tighten a little bit as we move forward as well. So I do expect to see some decent decreases in that incentive comp expense going forward.
John Calmes: Yeah. So you should start to see that incentive line come down, starting with Q4. There was a share-based comp grant last December that has been fully expensed to this point. And, you know, there'll be another sort of cliff in December of next year. And but also, the sort of the field-level incentives could start to tighten a little bit as we move forward as well. So I do expect to see some decent decreases in that incentive comp expense going forward.
Speaker #2: And there'll be another sort of cliff in December of next year but also the sort of the field level incentives could start to tighten a little bit as we move forward as well.
Speaker #2: So I do expect to see some decent decreases in that incentive comp expense going
Speaker #2: forward. Got
Kyle Joseph: Got it. That's it for me. Thanks for taking my questions.
Kyle Joseph: Got it. That's it for me. Thanks for taking my questions.
Speaker #3: it. That's it for me. Thanks for taking my
Speaker #1: Again, if you have a question, please press star, then one. And the next question will come from Guy Rigel with Ingalls & Snyder. Please go ahead.
Operator: Again, if you have a question, please press star, then one. And the next question will come from Guy Riegel with Ingalls & Snyder. Please go ahead.
Operator: Again, if you have a question, please press star, then one. And the next question will come from Guy Riegel with Ingalls & Snyder. Please go ahead.
Speaker #4: Hi guys. Question. In the report, earnings report, you had talked about an increase in headcount in the field level offices. Branch offices. And then you spoke about deciding to have a reduction in headcount going forward of three to five increase and then why the decision to
Speaker #4: Hi guys. Question. In the report, earnings report, you had talked about an increase in headcount in the field level offices. Branch offices. And then you spoke about deciding to have a reduction in headcount going forward of three to five increase and then why the decision to decrease?
Guy Riegel: Hi, guys. Question. In the report, earnings report, you had talked about an increase in headcount in the field-level offices, branch offices. And then... And you spoke about deciding to have a reduction in headcount going forward of 3% to 5%. Why the increase? And then why the decision to decrease?
Guy Riegel: Hi, guys. Question. In the report, earnings report, you had talked about an increase in headcount in the field-level offices, branch offices. And then... And you spoke about deciding to have a reduction in headcount going forward of 3% to 5%. Why the increase? And then why the decision to decrease?
Chad Prashad: Yeah, great question. So first, the decision to increase was building up a quality team in anticipation of some reduction in some underperforming team members and also some underperforming parts of the company. So really, it's, it's building up in advance of turnover. We've done it across, I would say, roughly 80% of the company, and about 50% of that was done very quickly. There's still sort of a lagging period, where in anticipation of turnover of some underperforming team members, we're holding on to some of our underperforming team members a little longer than anticipated as we're building up the base there, if that makes sense. So really, it's just building up in anticipation of that turnover. So we should expect to see the reduction pretty quickly within this quarter.
Chad Prashad: Yeah, great question. So first, the decision to increase was building up a quality team in anticipation of some reduction in some underperforming team members and also some underperforming parts of the company. So really, it's, it's building up in advance of turnover. We've done it across, I would say, roughly 80% of the company, and about 50% of that was done very quickly. There's still sort of a lagging period, where in anticipation of turnover of some underperforming team members, we're holding on to some of our underperforming team members a little longer than anticipated as we're building up the base there, if that makes sense. So really, it's just building up in anticipation of that turnover. So we should expect to see the reduction pretty quickly within this quarter.
Speaker #2: Yeah, great question. So, first, the decision to increase was building up a quality team in anticipation of some reduction in some underperforming team members and also some underperforming parts of the company.
Speaker #2: So really, it's building up in advance of turnover. We've done it across, I would say, roughly 80% of the company, and about 50% of that was done very quickly.
Speaker #2: There's still sort of a lagging period where, in anticipation of turnover or some underperforming team members, we're holding on to some of our underperforming team members a little longer than anticipated as we're building up the base there, if that makes sense.
Speaker #2: So really, it's just building up in anticipation of that turnover. So we should expect to see the reduction pretty quickly within this quarter.
Speaker #4: I see. And the underperformers, is it related to their ability not to collect or just any color on that?
Guy Riegel: I see. And the underperformers, is it related to their ability not to collect or just any color on that?
Guy Riegel: I see. And the underperformers, is it related to their ability not to collect or just any color on that?
Speaker #2: Yeah, it's related to a number of things. One of those is their ability not to collect. I think just overall performance in general—engagement, that sort of thing—in the current operating.
Chad Prashad: Yeah, it's related to a number of things. One of those is their ability not to collect. I think just overall performance in general, engagement, that sort of thing in the current operating environment.
Chad Prashad: Yeah, it's related to a number of things. One of those is their ability not to collect. I think just overall performance in general, engagement, that sort of thing in the current operating environment.
Speaker #2: environment. Okay.
Guy Riegel: Okay. And one last question. I don't know if you have a crystal ball, but the headlines related to, you know, a 10% cap on credit cards, was any of that related to underwrite? I mean, you guys underwrite your, you know, the loans you make. Was there any discussion about your area?
Guy Riegel: Okay. And one last question. I don't know if you have a crystal ball, but the headlines related to, you know, a 10% cap on credit cards, was any of that related to underwrite? I mean, you guys underwrite your, you know, the loans you make. Was there any discussion about your area?
Speaker #4: And one last question. I don't know if you have a you don't have a crystal ball, but the headlines related to a 10% cap on credit cards.
Speaker #4: Was any of that related to underwriting? I mean, you guys underwrite the loans you make? Was there any discussion about your area?
Chad Prashad: So as far as I know, there's been no discussions how that would relate to installment loans. But, you know, I would imagine with a 10% rate cap, with the current cost of capital in the environment, there would be a severe reduction in access to credit cards. And, you know, my rough estimate would be somewhere around a 750 to 780 credit score. Anyone who's below that would probably see a severe reduction in their access to credit. I think it would, it would definitely drive up demand for our product or for installment loans in general. But, you know, aside from that, and our own credit card portfolio currently is still very small. I believe we currently have expanded with active customers, and I believe it's 46 states.
Speaker #2: So as far as I know, there's been no discussions how that would relate to installment loans. But I would imagine with a 10% rate cap with the current cost of capital in the environment, there would be a severe reduction in access to credit cards.
Chad Prashad: So as far as I know, there's been no discussions how that would relate to installment loans. But, you know, I would imagine with a 10% rate cap, with the current cost of capital in the environment, there would be a severe reduction in access to credit cards. And, you know, my rough estimate would be somewhere around a 750 to 780 credit score. Anyone who's below that would probably see a severe reduction in their access to credit. I think it would, it would definitely drive up demand for our product or for installment loans in general. But, you know, aside from that, and our own credit card portfolio currently is still very small. I believe we currently have expanded with active customers, and I believe it's 46 states.
Speaker #2: My rough estimate would be somewhere around a 750 to 780 credit score anyone who's below that would probably see a severe reduction in their access to credit.
Speaker #2: I think it would definitely drive up demand, for our product or for installment loans in general. But aside from that—and our own credit card portfolio currently is still very small.
Speaker #2: I believe we currently have expanded with active customers, and I believe it's 46 states, but again, we're still very small in general—just a few million dollars outstanding.
Chad Prashad: But again, we're still very small, in general, just a few million dollars outstanding. And so we can pivot very quickly on that end, if needed. But I don't think for now, there's really any serious implications negatively for our major portfolio.
But again, we're still very small, in general, just a few million dollars outstanding. And so we can pivot very quickly on that end, if needed. But I don't think for now, there's really any serious implications negatively for our major portfolio.
Speaker #2: And so we can pivot very quickly on that end if needed, but I don't think, for now, there's really any serious implications, negatively, for our major.
Speaker #2: portfolio. Great.
Guy Riegel: Great. Okay. Thanks, guys.
Guy Riegel: Great. Okay. Thanks, guys.
Speaker #4: Okay. Thanks, guys.
Speaker #2: Yeah. This will conclude our
Operator: This will conclude our question and answer session. I would like to turn the conference back over to Mr. Prashad for any closing remarks.
Operator: This will conclude our question and answer session. I would like to turn the conference back over to Mr. Prashad for any closing remarks.
Speaker #1: question and answer session. I would like to turn the conference back over to Mr. Prashad for any closing
Speaker #1: question and answer session. I would like to turn the conference back over to Mr. Prashad for any closing
Speaker #1: remarks.
Chad Prashad: Yeah. Thank you for joining our Q3 fiscal 2026 earnings call. This concludes the earnings call. Thank you.
Chad Prashad: Yeah. Thank you for joining our Q3 fiscal 2026 earnings call. This concludes the earnings call. Thank you.
Speaker #2: 2026 earnings call, and this Yeah, thank you for joining. Our third quarter fiscal concludes the earnings call. Thank
Speaker #2: you. The
Operator: The conference is now concluded. Thank you for attending today's presentation. You may now disconnect.
Operator: The conference is now concluded. Thank you for attending today's presentation. You may now disconnect.
