Q4 2025 Talkspace Inc Earnings Call

February 19, 2026

Speaker #2: At this time, I'd like to welcome everyone to the Talkspace fourth quarter and full year 2025 earnings call. Following the prepared remarks, there will be a question-and-answer period.

Speaker #2: To ask a question at that time, please press star one on your telephone keypad. If you wish to remove yourself from the queue, please press star two.

Speaker #2: We ask that you please pick up your handset to allow for optimal sound quality. The press release and presentation of earnings results can be accessed on talkspaces.ir website.

Speaker #2: The presentation will be used to walk you through today's remarks. Leading today's call are CEO Dr. Jon Cohen and CFO Ian Harris. Management will offer their prepared remarks and then take your questions.

Operator: Management will offer their prepared remarks and then take your questions. Certain measures that will be discussed on today's call are expressed on a non-GAAP basis and have been adjusted to exclude the impact of one-off items. Reconciliations of these non-GAAP measures are included in the earnings release and on the website, talkspace.com. As a reminder, the company will be discussing forward-looking information today, which may include forecasts, targets, and other statements regarding plans, goals, strategic priorities, and anticipated financial results. While these statements represent the company's best current judgment about future results and performance as of today, actual results are subject to many risks and uncertainties that could cause actual results to differ materially from expectations. Important factors that may affect future results are described on Talkspace's most recent SEC reports and today's earnings press release. For more information, please review the safe harbor disclaimer on slide 2.

Speaker #2: Certain measures that will be discussed on today's call are expressed on a non-GAAP basis and have been adjusted to exclude the impact of one-off items.

Speaker #2: Reconciliations of these non-GAAP measures are included in the earnings release and on the website talkspace.com. As a reminder, the company will be discussing forward-looking information today, which may include forecasts, targets, and other statements regarding plans, goals, strategic priorities, and anticipated financial results.

Speaker #2: While these statements represent the company's best current judgment about future results and performance as of today, actual results are subject to many risks and uncertainties that could cause actual results to differ materially from expectations.

Speaker #2: Important factors that may affect future results are described on talkspace's most recent SEC reports and today's earnings press release. For more information, please review the Safe Harbor Disclaimer on slide two.

Speaker #2: Now, I will turn the call over to Dr. Jon Cohen. Good morning. And thank you for joining the call today to review our fourth quarter and full year 2025 results.

Operator: Now I will turn the call over to Dr. Jon Cohen.

Jon Cohen: Good morning, and thank you for joining the call today to review our Q4 and full year 2025 results. When I joined Talkspace at the end of 2022, the strategic pivot had already begun, shifting from our consumer model to a payer fee-for-service model. Today, I am proud to look back at the progress we've made financially, operationally, and towards our mission to deliver comprehensive, personalized mental health care to all. Since 2022, we have grown revenue at a CAGR of 24%, driven by payer session annualized growth of about 56%. During this time, our operating expenses as a percentage of revenue continued to decline, helping to drive operating leverage and improved EBITDA margins.

Speaker #2: When I joined Talkspace at the end of 2022, the strategic pivot had already begun, shifting from our consumer model to a payer fee-for-service model.

Speaker #2: Today, I am proud to look back at the progress we've made financially operationally and towards our mission to deliver comprehensive personalized mental health care to all.

Speaker #2: Since 2022, we have grown revenue at a CAGR of 24%, driven by payer session annualized growth of about 56%. During this time, our operating expenses as a percentage of revenue continue to decline helping to drive operating leverage and improve EBITDA margins.

Speaker #2: For the full year of 2025, we delivered revenue of approximately $229 million and increase of 22% year over year driven by payer growth of 38%.

Jon Cohen: For the full year of 2025, we delivered revenue of approximately $229 million, an increase of 22% year-over-year, driven by payer growth of 38%. In addition, we more than doubled adjusted EBITDA, growing from about $7 million in 2024 to $15.8 million in 2025, which represents an adjusted EBITDA margin of 7%. Our growth in payer, where we now cover well over 200 million lives through insurance and employer benefits, is driven by two factors. One, strategic initiatives we have put in place to bring people to Talkspace, including targeted efforts to increase awareness and drive high-intent referrals, as well as deepen partnerships with the payers to improve the patient journey and make it easier to find care.

Speaker #2: In addition, we more than doubled adjusted EBITDA growing from about $7 million in 2024 to $15.8 million in 2025, which represents an adjusted EBITDA margin of 7%.

Speaker #2: Our growth in payer where we now cover well over $200 million lives through insurance and employer benefits is driven by two factors. One, strategic initiatives we have put in place to bring people to Talkspace including targeted efforts to increase awareness and drive high-intent referrals as well as deepened partnerships with the payers to improve the patient journey and make it easier to find care.

Speaker #2: And two, our expanding offerings within the payer channel to cater to new populations and differing levels of acuity. Both of these initiatives are underpinned by our continuous improvements to the member journey and our clinical network.

Jon Cohen: And two, our expanding offerings within the payer channel to cater to new populations and differing levels of acuity. Both of these initiatives are underpinned by our continuous improvements to the member journey and our clinical network. We continue to drive increased consumer awareness through our paid media strategies, search optimization, partnerships, and scaling brand recognition. Our awareness campaigns have been very successful over the last three years as recognition of the Talkspace brand continues to go up, while our spending on marketing has significantly decreased over the same period. Our initiatives to drive high intent referrals has been successful, with increasing volumes month-over-month from Amazon, Zocdoc, and our strategic partners. We're also seeing a strong and growing presence of Talkspace in large language models due to the work our team has done to optimize on and off our website for increased visibility and citations.

Speaker #2: We continue to drive increased consumer awareness through our paid media strategies search optimization, partnerships, and scaling brand recognition. Our awareness campaigns have been very successful over the last three years as recognition of the Talkspace brand continues to go up while our spending on marketing has significantly decreased over the same period.

Speaker #2: Our initiatives to drive high-intent referrals have been successful, with increasing volumes month over month from Amazon, Zocdoc, and our strategic partners. We're also seeing a strong and growing presence of Talkspace in large language models due to the work our team has done to optimize on and off our website for increased visibility and citations.

Speaker #2: In the fourth quarter, general-purpose LLMs drove an increasing percentage of traffic and checkouts as we continue to expand this new and growing channel. Recognizing that we provide high-quality clinical care, the payers have partnered with us on several new initiatives to further simplify the patient experience.

Jon Cohen: In Q4, general purpose LLMs drove an increasing percentage of traffic and checkouts as we continue to expand this new and growing channel. Recognizing that we provide high-quality clinical care, the payers have partnered with us on several new initiatives to further simplify the patient experience. This includes directory integrations with several of our payer partners, and some utilizing single sign-on so that patients can log into both platforms with ease. Others are embedding Talkspace scheduling into their directories so that patients can book sessions without leaving the payer site. We are currently working with one partner to launch the capability for their care coordinators to schedule Talkspace appointments on behalf of patients, a tool we will expand with other partners and payers. During the year, we also expanded our offerings within the payer channel.

Speaker #2: This includes directory integrations with several of our payer partners and some utilizing single sign-on so that patients can log into both platforms with ease.

Speaker #2: Others are embedding Talkspace scheduling into their directories so that patients can book sessions without leaving the payer site. We are currently working with one partner to launch the capability for their care coordinators to schedule Talkspace appointments on behalf of patients a tool we will expand with other partners and payers.

Speaker #2: During the year, we also expanded our offerings within the payer channel. We invested in our psychiatry business, grew both military and Medicare enrollment, and acquired WISDO, the lower acuity AI-powered social health platform specializing in peer-to-peer community and coaching.

Jon Cohen: We invested in our psychiatry business, grew both military and Medicare enrollment, and acquired Wisdo, the lower acuity, AI-powered social health platform specializing in peer-to-peer community and coaching. On military, our enrollment continues to grow month-over-month, following our January 2025 launch, as does patient engagement through our direct-to-enterprise contract with the Navy. Our Medicare enrollment also continues to grow, and with the acquisition of Wisdo, we've seen increased interest in Medicare Advantage plans, given Wisdo's proven impacts on loneliness and social isolation. In addition, Wisdo's partnership with Novo Nordisk to provide group coaching for patients on GLP-1s opens a new door for us into a previously untapped category of pharma partnerships. Our youth programs, which we initially launched at the end of 2023 across major markets including New York, Baltimore, Seattle, and North Carolina, continue to deliver strong measurable impact on scale.

Speaker #2: On military, our enrollment continues to grow month over month following our January 2025 launch, as does patient engagement through our direct-to-enterprise contract with the Navy.

Speaker #2: Our Medicare enrollment also continues to grow, and with the acquisition of Wisdo, we've seen increased interest in Medicare Advantage plans given Wisdo's proven impacts on loneliness and social isolation.

Speaker #2: In addition, WISDO's partnership with Novo Nordisk to provide group coaching for patients on GLP-1s opens a new door for us into a previously untapped category of pharma partnerships.

Speaker #2: Our youth programs which we initially launched at the end of 2023 across major markets including New York, Baltimore, Seattle, and North Carolina continue to deliver strong measurable impact on scale.

Speaker #2: In New York City alone, more than 45,000 teens are enrolled in our Teen Space program. Sixty-six percent of enrolled teens showed measurable clinical improvement, with the most common presenting needs being anxiety, depression, relationship challenges, and stress management.

Jon Cohen: In New York City alone, more than 45,000 teens are enrolled in our Teenspace program. 66% of enrolled teens showed measurable clinical improvement, with the most common presenting needs being anxiety, depression, relationship challenges, and stress management. The program is reaching historically underserved communities, with nearly 45% of participants living in areas with high health and income disparities and 82% identifying as BIPOC. Engagement remains very strong, with over 90% of teens actively texting with their therapist and more than half choosing messaging as their exclusive modality. The results of these programs reinforce Teenspace as a scalable public-private partnership model and Talkspace's leadership in youth mental health solutions.

Speaker #2: The program is reaching historically underserved communities with nearly 45% of participants living in areas with high health and income disparities and 82% identifying as BIPOC.

Speaker #2: Engagement remains very strong, with over 90% of teens actively texting with their therapist and more than half choosing messaging as their exclusive modality. The results of these programs reinforce Teen Space as a scalable public-private partnership model and Talkspace's leadership in youth mental health solutions.

Speaker #2: Specifically, in psychiatry, we expanded our network of psychiatry providers to over 400 providers, and we made a number of improvements to the patient journey to streamline processes—like simplifying the medication management workflow to be able to send medications directly to the member's pharmacy of choice.

Jon Cohen: Specifically, in psychiatry, we expanded our network of psychiatry providers to over 400 providers, and we made a number of improvements to the patient journey to streamline processes like simplifying medication management workflow to be able to send medications directly to the member's pharmacy of choice. In April, we launched our integration with Amazon Pharmacy, allowing members to seamlessly fill prescriptions from their Talkspace provider and get fast, free home delivery, making for a more convenient patient experience. Further, we created an easy pathway for members using Talkspace for therapy to receive an internal referral to a Talkspace psychiatrist, an investment for which we are seeing strong traction. Turning to AI, we are continuing to utilize the technology to improve business operations and incorporate AI enhancements into the platform to further improve the patient journey and provider workflow.

Speaker #2: In April, we launched our integration with Amazon Pharmacy allowing members to seamlessly fill prescriptions from their Talkspace provider and get fast, free home delivery making for a more convenient patient experience.

Speaker #2: Further, we created an easy pathway for members using Talkspace for therapy to receive an internal referral to a Talkspace psychiatrist and investments for which we are seeing strong traction.

Speaker #2: Turning to AI, we are continuing to utilize the technology to improve business operations and incorporate AI enhancements into the platform to further improve the patient journey and provider workflow.

Speaker #2: These enhancements have reduced friction in several areas lowering the number of registration drop-offs and leading more patients to successfully begin their care journey. Once a member is onboarded, we have also made it easier to schedule their appointments increasing the number of patients that continue care after a first session.

Jon Cohen: These enhancements have reduced friction in several areas, lowering the number of registration drop-offs and leading more patients to successfully begin their care journey. Once a member is onboarded, we have also made it easier to schedule their appointments, increasing the number of patients that continue care after a first session. These efforts have resulted in an increase in the number of checkouts and a 49% increase in the number of patients completing a third session in the first month of care. Another factor contributing to our increase in session growth has been the success of TalkCast, our individualized AI-generated podcast that I've talked about in the past. When members open a TalkCast episode between their first and second sessions, they are 20% more likely to complete a second and third session. To date, we have produced over 76,000 episodes, which have been overwhelmingly well-received.

Speaker #2: These efforts have resulted in an increase in the number of checkouts and a 49% increase in the number of patients completing a third session in the first month of care.

Speaker #2: Another factor contributing to our increase in session growth has been the success of TalkCast, our individualized AI-generated podcast that I've talked about in the past.

Speaker #2: When members open a TalkCast episode between their first and second sessions, there are 20% more likely to complete a second and third session. To date, we have produced over 76,000 episodes.

Speaker #2: Which have been overwhelmingly well received, 95% of provider reviews and 92% of client reviews have been positive. In addition, our network management strategy has brought continued focus on curating our network of clinicians to optimize for the specific utilization trends we are seeing ensuring that we have clinicians available in the right states at the right times to align with patient demand.

Jon Cohen: 95% of provider reviews and 92% of client reviews have been positive. In addition, our network management strategy has brought continued focus on curating our network of clinicians to optimize for the specific utilization trends we are seeing, ensuring that we have clinicians available in the right states at the right times to align with patient demand. Now let me turn to the Talk AI agent that we have been developing over the last year. Although general-purpose large language models are now being utilized by a huge number of the global population, they were never built to support mental health. While these models have democratized access for millions, which is a good thing, they have unfortunately led to a rash of reported harmful outcomes. Mental health support requires something far more specialized and nuanced, including challenging distorted thinking, recognizing delusions, and identifying risk in real time.

Speaker #2: Now let me turn to the TalkAI agent that we have been developing over the last year. Although general-purpose large language models are now being utilized by a huge number of the global population they were never built to support mental health.

Speaker #2: While these models have democratized access for millions, which is a good thing, they have unfortunately led to a rash of reported harmful outcomes. Mental health support requires something far more specialized and nuanced including challenging distorted thinking, recognizing delusions, and identifying risk in real time.

Speaker #2: The TalkAI agent we have built is designed to be the first safe AI agent specifically developed for mental health support utilizing clinically recognized standards of care with continuous human oversight and privacy HIPAA protection.

Jon Cohen: The Talk AI agent we have built is designed to be the first safe AI agent, specifically developed for mental health support, utilizing clinically recognized standards of care with continuous human oversight and privacy HIPAA protection. The LLM is trained and fine-tuned on Talkspace's massive mental health data set, identifies 10 areas of risk in real time, supports appropriate decision-making, and avoids the pitfalls already seen in general-purpose LLMs. It keeps clinicians constantly in the loop with clear escalation pathways to connect users at risk to a licensed human clinician in real time. Talk AI does not replace clinicians, but rather extends their reach, adhering to strict clinical standards while identifying new users who may need human interaction. I believe that the need for human care by trained therapists will increase as millions more people will be identified that need professional help beyond what our agent will provide.

Speaker #2: The LLM is trained and fine-tuned on Talkspace's massive mental health data set. Identifies 10 areas of risk in real time, supports appropriate decision-making, and avoids the pitfalls already seen in general-purpose LLMs.

Speaker #2: It keeps clinicians constantly in the loop with clear escalation pathways to connect users at risk to a licensed human clinician in real time. TalkAI does not replace clinicians but rather extends their reach adhering to strict clinical standards while identifying new users who may need human interaction.

Speaker #2: I believe that the need for human care by trained therapists will increase as millions more people will be identified that need professional help beyond what our agent will provide.

Speaker #2: We are currently beta testing this quarter with the expectation to be in the market late in Q2. In summary, as you can see, we have come a long way in three years.

Jon Cohen: We are currently beta testing this quarter with the expectation to be in the market late in Q2. In summary, as you can see, we have come a long way in three years. There remains a tremendous opportunity in front of us and one we are positioned to continue to aggressively pursue. In addition to the core business, we believe we have strategically positioned ourselves to be a leader in the application of AI to mental health services in this rapidly moving current environment. I am pleased with the Q4 results and our full-year business performance. Looking ahead to 2026, I am very optimistic about our capability and opportunity to continue to grow the business, expand profitability, and I'm encouraged by the strong momentum we have seen thus far in 2026. Now I'll turn the call over to Ian.

Speaker #2: There remains a tremendous opportunity in front of us and one we are positioned to continue to aggressively pursue. In addition to the core business, we believe we have strategically positioned ourselves to be a leader in the application of AI to mental health services in this rapidly moving current environment.

Speaker #2: I am pleased with the Q4 results and our full-year business performance. Looking ahead to 2026, I am very optimistic about our capability and opportunity to continue to grow the business, expand profitability, and am encouraged by the strong momentum we have seen thus far in 2026 and now I'll turn the call over to Ian.

Speaker #1: Good morning, and thank you for joining us. I want to first echo Jon's sentiment that we ended the year with some really solid momentum, and we are well positioned for that to continue.

Ian Harris: Good morning, and thank you for joining us. I want to first echo John's sentiment that we ended the year with some really solid momentum, and we are well positioned for that to continue. Today, I'll review our Q4 financial results before walking you through our financial outlook for 2026. Turning to the Q4 results. Total revenue for the quarter was $63.0 million, representing a 29.3% year-over-year increase. Our payer business continued to be the primary growth driver, with revenue of $47.7 million, up 41% year-over-year. Growth was driven by increased session volume and expansion across existing clients. Specifically, the number of sessions for the quarter was 450,000, representing a 36.3% year-over-year increase.

Speaker #1: Today, I'll review our fourth-quarter financial results before walking you through our financial outlook for 2026. Turning to the fourth-quarter results, total revenue for the quarter was $63.0 million representing a 29.3% year-over-year increase.

Speaker #1: Our payer business continued to be the primary growth driver with revenue of $47.7 million up 41% year-over-year. Growth was driven by increased session volume and expansion across existing clients.

Speaker #1: Specifically, the number of sessions for the quarter was 450,000 representing a 36.3% year-over-year increase. Furthermore, the number of unique active payer members for the quarter was 124,000 representing a 29.7% year-over-year increase.

Ian Harris: Furthermore, the number of unique active payer members for the quarter was 124,000, representing a 29.7% year-over-year increase. Within direct-to-enterprise, revenue was $11.6 million, an increase of 21.8% year-over-year. As we noted on our Q3 call, several new launches shifted from the Q3 into the Q4, and DTE also benefited from the inclusion of the Wisdo acquisition, which closed on 1 October and benefited from revenue associated with implementation work for certain new accounts. Consumer revenue was $3.7 million, down 30.4% year-over-year, consistent with our intentional prioritization of both enterprise and payer channels. Gross profit was $26.9 million, up 24.4% year-over-year, resulting in a gross margin of 42.7% in the quarter.

Speaker #1: With indirect to enterprise, revenue was $11.6 million an increase of 21.8% year-over-year. As we noted on our third-quarter call, several new launches shifted from the third-quarter into the fourth and DTE also benefited from the inclusion of the WISO acquisition which closed on October 1st and benefited from revenue associated with implementation work for certain new accounts.

Speaker #1: Consumer revenue was $3.7 million down 30.4% year-on-year consistent with our intentional prioritization of both enterprise and payer channels. Gross profit was $26.9 million up 24.4% year-over-year resulting in a gross margin of 42.7% in the quarter this was down 169 basis points year-over-year primarily reflecting revenue mix shifts towards payer.

Ian Harris: This was down 169 basis points year-over-year, primarily reflecting revenue mix shifts towards payer. Operating expenses were $23.1 million, an increase of 9.6% year-over-year, as we incorporated the team from the Wisdo acquisition. Importantly, operating expenses as a percentage of revenue improved meaningfully to 36.7%, down 660 basis points compared to Q4 2024. Adjusted EBITDA was $6.6 million, representing 147.1% year-over-year growth, with an adjusted EBITDA margin of 10.4%, up nearly 500 basis points versus the prior year.

Speaker #1: Operating expenses were $23.1 million an increase of 9.6% year-over-year as we incorporated the team from the WISO acquisition. Importantly, operating expenses as a percentage of revenue improved meaningfully to $36.7% down $660 basis points compared to the fourth quarter in 2024.

Speaker #1: Adjusted EBITDA was $6.6 million representing 147.1% year-on-year growth with an adjusted EBITDA margin of 10.4% up nearly 500 basis points versus the prior year.

Speaker #1: Turning to the balance sheet, we ended the quarter with $92.6 million in cash a decrease of 25.2 million year-on-year driven primarily by our share repurchases which totaled $17.2 million in 2025 for the full year as well as the acquisition of WISO.

Ian Harris: Turning to the balance sheet, we ended the quarter with $92.6 million in cash, a decrease of $25.2 million year-on-year, driven primarily by our share repurchases, which totaled $17.2 million in 2025 for the full year, as well as the acquisition of Wisdo. Now, turning to the guidance. For the full year 2026, we are providing initial guidance as follows: We expect revenue to be in a range of $275 million to $290 million, representing 20% to 27% year-on-year growth. We expect adjusted EBITDA to be in the range of $30 million to $35 million, representing growth of 90% to 122%.

Speaker #1: Now turning to the guidance, for the full year 2026, we are providing initial guidance as follows. We expect revenue to be in a range of $275 million to $290 million representing 20 to 27% year-on-year growth.

Speaker #1: We expect adjusted EBITDA to be in the range of 30 to 35 million representing growth of 90% to 122%. Looking back at our three-year outlook introduced in early 2024 and which extends through this year, we expect to deliver a three-year revenue CAGR of approximately 23% using the midpoint of our 2026 guidance which is consistent with the three-year outlook stated target of 20 to 25%.

Ian Harris: Looking back at our three-year outlook, introduced in early 2024 and which extends through this year, we expect to deliver a three-year revenue CAGR of approximately 23% using the midpoint of our 2026 guidance, which is consistent with the three-year outlook's stated target of 20% to 25%. From a profitability perspective, we anticipate exiting 2026 with EBITDA margins in the mid-teens toward the high end of our 12% to 15% target range from that outlook. I want to share a few points on the underlying assumptions behind our outlook. From a quarterly cadence perspective, we anticipate revenue growing over the course of the year and similar to last year, with the first half representing a little less than 50% of annual revenue as active payer members and sessions grow throughout the year.

Speaker #1: From a profitability perspective, we anticipate exiting 2026 with EBITDA margins in the mid-teens toward the high end of our 12 to 15% target range from that outlook.

Speaker #1: I want to share a few points on the underlying assumptions behind our outlook. From a quarterly cadence perspective, we anticipate revenue growing over the course of the year and similar to last year with the first half representing a little less than 50% of annual revenue as active payer members and sessions grow throughout the year.

Speaker #1: In terms of our revenue mix, we expect payer revenue growth to be in line with the payer growth rate we experienced in 2025 driven by the activation strategies John outlined earlier.

Ian Harris: In terms of our revenue mix, we expect payer revenue growth to be in line with the payer growth rate we experienced in 2025, driven by the activation strategies Jon outlined earlier. As we've discussed in the past, the payer business brings a high degree of visibility, given the longer retention of a payer member compared to someone paying out of pocket, and a material portion of our 2026 payer revenue will actually come from payer members already on the platform as of year-end 2025. We expect DTE to grow in the low single-digit percentages again this year. As a reminder, Q1 historically has the highest number of accounts up for renewal and therefore sees the highest attrition of any quarter in the year.

Speaker #1: As we've discussed in the past, the payer business brings a high degree of visibility given the longer retention of a payer member compared to someone paying out of pocket and a material portion of our 2026 payer revenue will actually come from payer members already on the platform as of year-end 2025.

Speaker #1: We expect DTE to grow in the low single-digit percentages again this year. As a reminder, the first quarter historically has the highest number of accounts up for renewal and therefore sees the highest attrition of any quarter in the year.

Speaker #1: Q4 performance also benefited from certain implementation revenue so we would expect DTE revenue in Q1 to be sequentially lower than Q4. And finally, consumer revenue will continue to decline by design however it's a much smaller headwind overall given the less material starting point in 2026.

Ian Harris: Q4 performance also benefited from certain implementation revenue, so we would expect DTE revenue in Q1 to be sequentially lower than Q4. And finally, consumer revenue will continue to decline by design. However, it's a much smaller headwind overall, given the less material starting point in 2026. While the midpoint of 2026 revenue guidance represents 23% growth year over year, our Q4 run rate revenue, which is over $250 million, implies 12% growth at the midpoint. This is thanks to the accelerating growth we drove over the course of 2025. These trends, along with the internal efficiency measures that we continue to implement, will drive further operating leverage through the PNL.

Speaker #1: While the midpoint of 2026 revenue guidance represents 23% growth year-over-year, our Q4 run rate revenue which is over $250 million implies 12% growth at the midpoint.

Speaker #1: This is thanks to the accelerating growth we drove over the course of 2025. These trends along with the internal efficiency measures that we continue to implement will drive further operating leverage through the P&L.

Speaker #1: Specifically, for adjusted EBITDA margins, we anticipate starting the year in the high single-digit percentages and exiting 2026 in the mid-teens which will result in a similar quarterly cadence of adjusted EBITDA as we saw in 2025.

Ian Harris: Specifically, for adjusted EBITDA margins, we anticipate starting the year in the high single-digit percentages and exiting 2026 in the mid-teens, which will result in a similar quarterly cadence of adjusted EBITDA as we saw in 2025. In summary, we believe Talkspace is well positioned for sustainable growth and continued margin expansion, supported by strong momentum in our payer business, improving operating leverage, and increasing visibility into future demand. With that, we'll open the call for questions. Operator?

Speaker #1: In summary, we believe Talkspace is well positioned for sustainable growth and continued margin expansion supported by strong momentum in our payer business improving operating leverage and increasing visibility into future demand.

Speaker #1: With that, we'll open the call for questions. Operator?

Speaker #2: Thank you, if you'd like to ask a question, press star 1 on your keypad. To leave the Q at any time, press star 2.

Operator: Thank you. If you'd like to ask a question, press star one on your keypad. To leave the queue at any time, press star two. Once again, that is star one to ask a question. And we'll take our first question from Steve Deckert with KeyBanc. Your line is open.

Speaker #2: Once again, that is star 1 to ask a question. And we'll take our first question from Steve Deckert with KeyBank. Your line is open.

Speaker #3: Hey guys, congrats on a solid quarter and thanks for the questions. Just around your large language model that you're currently beta testing, what do you see as the key challenges in getting people that are currently using the general purpose large language models to using yours as you roll it out?

Steve Dechert: Hey, guys. Congrats on a solid quarter, and thanks for the questions. Just around your large language model that you're currently beta testing, what do you see as the key challenges in getting people that are currently using the general purpose large language models to using yours as you roll it out? Thank you.

Speaker #3: Thank you.

Speaker #4: Thanks, Steve. This is obviously very much worked in progress. As we stated, we're in beta with people registering as we speak to go through the testing of what this thing looks like.

Jon Cohen: Thanks, Steve. You know, this is obviously very much, you know, a work in progress. We, you know, as we stated, we're in beta, with, you know, people registering as we speak to go through the testing of what this thing looks like. You know, this thing is positioned as a place to have a serious conversation, where your information is protected and where you have both security and safety behind you. I can't tell you, you know, yet, because it's such early days, about what kind of movement we'll have, what kind of people will use this versus the other LLMs. That is, it's just absolutely a work in progress. So, you know, my message right now is to stay tuned. We will have a lot more information once we finish the beta.

Speaker #4: This thing is positioned as a place to have a serious conversation where your information is protected and where you have both security and safety behind you.

Speaker #4: I can't tell you yet because it's such early days about what kind of movement we'll have, what kind of people will use this versus the other LLMs.

Speaker #4: That is just absolutely a work in progress. So my message right now is to stay tuned. We will have a lot more information once we finish the beta.

Jon Cohen: We've seen a little bit early results, but right now is, is my answer really is to stay tuned and let's just see what happens. It will be positioned as somewhat different than the general, general purpose LLMs. I'm not, you know, I'm not obviously trying to feed base. I'm just telling you it's just early days, and we, we have a lot of, lot of interesting information right now. But we'll, you know, we're certainly gonna talk about it more as the next several months evolve.

Speaker #4: We've seen a little bit early results, but right now it's my answer really is to stay tuned and let's just see what happens. It is being it will be positioned as somewhat different than the general purpose LLMs.

Speaker #4: I'm not obviously trying to be evasive. I'm just telling you, it's just early days. And we have a lot of interesting information right now.

Speaker #4: But we're certainly going to talk about it more as the next several months evolve.

Speaker #3: Got it. Yeah, totally. Totally understand. And then, Ian, you just mentioned on the 26th guide that most of the revenue is already from members on the platform.

Steve Dechert: Got it. Yeah, totally. Totally understand. Then, Ian, you just mentioned on the 2026 guide that most of the revenue is already from members on the platform. So I guess I'm wondering, does the high end of the guide perhaps imply that, you know, that's from additional new members that aren't currently on the platform? Just, maybe what gets us to the high end of the guide, said more simply. Thank you.

Speaker #3: So I guess I'm wondering does the high end of the guide perhaps imply that that's from additional new members that aren't currently on the platform?

Speaker #3: Just maybe what gets us to the high end of the guide said more simply? Thank you.

Speaker #4: Yeah. Hey, Steve. And just to clarify, I think my preferred remarks—I said a material amount of payer revenue is from existing members on the platform.

Ian Harris: Hey, Steve, and just to clarify, I think my prepared remarks, I said a material amount of payer revenue is from existing members on the platform. I want to call that out just because people forget, right? Under the payer model, that sort of longer lifetime on the platform and that sort of longer tail of revenue allows us from a visibility standpoint to have a much higher level of conviction in terms of modeling out the payer revenue, right? So as we start gen one, it's not a majority, but think of it as, you know, 30% to 50% range of our payer revenue is actually coming from folks we already have on the platform.

Speaker #4: I want to call that out just because people forget, right, under the payer model, that sort of longer lifetime on the platform and that sort of longer tail of revenue allows us from a visibility standpoint to have a much higher level of conviction in terms of modeling out the payer revenue, right?

Speaker #4: So as we start Jan 1, it's not a majority, but think of it as 30% to 50% range of our payer revenue is actually coming from folks who already have on the platform.

Speaker #4: But in addition to that, obviously, we're going to to John's comments, keep driving both from paid marketing work, additional organic work we're doing on the marketing front, which there's a lot of really exciting LLM sort of optimization work we're doing.

Ian Harris: But in addition to that, obviously, we're going to Jon's comments, keep driving, both from paid marketing work, additional organic work we're doing on the marketing front, which there's a lot of really exciting LLM sort of optimization work we're doing. And then, very importantly, the directory integrations we're doing with the payers and getting sort of more embedded with the payers to lower that friction for people that find us through their insurance portal. So that'll all drive new users throughout the year, as we've done sequentially throughout 25, which then obviously has that long tail of sessions pulling through, as well.

Speaker #4: And then very importantly, the directory integrations we're doing with the payers and getting sort of more embedded with the payers to lower that friction for people that find us through their insurance portal.

Speaker #4: So that'll all drive new users throughout the year. As we've done sequentially throughout '25, which then obviously has that long tail of sessions pulling through as well.

Speaker #3: Okay. Makes sense. Thanks, guys.

Peter Warendorf: Okay. Makes sense. Thanks, guys.

Steve Dechert: Okay. Makes sense. Thanks, guys.

Operator: We'll take our next question from Ryan McDonald with Needham. Your line is open.

Speaker #2: We'll take our next question from Ryan McDonald with Needham. Your line is open.

Speaker #4: Hi. Thanks for taking my questions and congrats on a great quarter. Maybe just to double down on the directory integrations, obviously, showing some great success with the first payer partner that you've rolled that out with.

Ryan MacDonald: Hi, thanks for taking my questions and congrats on a great quarter. Maybe just to, you know, double down on the directory integrations, you know, obviously showing some great success with the first payer partner that you've rolled that out with. Can you just remind us on sort of how many additional sort of deep integrations you'll have sort of with additional partners this year? And, you know, I guess, what have you learned from the first partner that can be replicable, you know, to sort of continue that, you know, strong utilization with these additional payers as we go throughout the year? Thanks.

Speaker #4: Can you just remind us on sort of how many additional sort of deep integrations you'll have sort of with additional partners this year? And I guess what have you learned from the first partner that can be replicable to sort of continue that strong utilization with these additional payers as we go throughout the year?

Speaker #4: Thanks.

Speaker #5: Yeah, I can start, and then I'll hand it over to John. I mean, on the first payer, like you said, it's been extremely successful.

Ian Harris: Yeah, I can start, and then I'll hand it over to Jon. I mean, on the, on the first payer, like you said, it's been extremely successful. They're, they're happy in so far as they're bringing a much friendlier consumer experience to their members and making it easier and candidly less frustrating, right, that sort of finding your care journey. And we view it as, obviously, from a CAC perspective, very accretive, right, to get that incremental conversion and additional traffic coming from the payer. Though it's early in 2026, Ryan, so, you know, we're obviously working hard to, to do more. I would say line of sight we have today, there's probably, depending on how you look at it, call it 3 directory integrations we're doing, in the early part of 2026. So for sure, at least 3.

Speaker #5: They're happy. In so far as they're bringing a much friendlier consumer experience to their members and making it easier and candidly less frustrating, right, that sort of finding your care journey.

Speaker #5: And we view it as obviously, from a CAC perspective, very accretive, right, to get that incremental conversion and additional traffic coming from the payer.

Speaker #5: Though it's early in '26, Ryan, so we're obviously working hard to do more. I would say line of sight we have today there's probably, depending on how you look at it, call it three directory integrations we're doing.

Speaker #5: In the early part of '26. So for sure, at least three. I think in terms of what that represents materiality-wise versus the one last year, it's probably about similar size all in all, population-wise, maybe a little bit bigger in the aggregate, the three.

Ian Harris: I think in terms of what that represents, materiality wise versus the one last year, it's probably about similar size all in all, population wise, maybe a little bit bigger in the aggregate, the three. So, you know, as big or bigger of an opportunity as we saw with the integration in 2025. What we're learning is, it's interesting. Some of these directories, it's sort of the first time they're doing these integrations. So we are sort of in this beneficial position where we're working in tandem with them on the design of how the directory works, which obviously gives us a level of influence to sort of shape what that experience looks like from our own knowledge, having done this right, for a decade as a marketplace business ourselves.

Speaker #5: So as bigger, bigger of an opportunity as we saw with the integration in '25. What we're learning is it's interesting. Some of these directories, it's sort of the first time they're doing these integrations.

Speaker #5: So we are sort of in this beneficial position where we're working in tandem with them on the design of how the directory works, which obviously gives us a level of influence to sort of shape what that experience looks like from our own knowledge, having done this, right, for a decade as a marketplace business ourselves.

Speaker #5: So they really appreciate the sort of edification we're able to bring there, but also helps us candidly in terms of the algorithm, what helps screen providers higher, is it quality, is it schedule, and sort of how that sort of search algorithm is designed we sort of have a seat at the table for that.

Ian Harris: So, they really appreciate the sort of edification we're able to bring there, but also helps us, candidly, in terms of the algorithm, what helps screen providers higher? Is it quality? Is it schedule? And sort of how that sort of search algorithm is designed. We sort of have a seat at the table for that.

Speaker #4: That's really helpful, Noah. Thanks, Ian. And then obviously, a lot of the success that you've had in the payer business to date has been on the commercial side.

Ryan MacDonald: Really helpful color there. Thanks, Ian. And then, you know, obviously, a lot of the success that you've had in the payer business to date has been on the commercial side and obviously in the military. Curious to get your thoughts about sort of the potential opportunity within Medicare, sort of in 2026, particularly with CMS rolling out this access program. Is this sort of a potential opportunity to sort of supercharge or sort of fuel, you know, deeper Medicare efforts or to drive better utilization there? And, you know, are you intending to participate in the program? Thanks.

Speaker #4: And obviously, in the military, I'm curious, to get your thoughts about sort of the potential opportunity within Medicare sort of in 2026, particularly with CMS rolling out this access program, is this sort of a potential opportunity to sort of supercharge or sort of fuel deeper Medicare efforts or to drive better utilization there?

Speaker #4: And are you intending to participate in the program? Thanks.

Speaker #3: Oh, yeah. Thanks for the program. So, the answer to that is, on the access program, yes. We are acutely aware of the access program.

Jon Cohen: Yeah, thanks for the program. So the answer to that is, on the access program, is yes, we are acutely aware of the access program. We talked about it. We are, quite honestly, we have submitted. We want to be part of it. It is, you know, outcome-based. We're very comfortable with what an outcome-based model would look like. So the answer to that is yes. We, you know, so as you heard me say, the Wisdo acquisition on Medicare and MA has been, you know, very positive and continues to grow. And as we've said in the past, we continue to see month-over-month increases. It's been, you know, no surprise, as I've talked about in the past.

Speaker #3: We've talked about it. We are quite honestly, we are we have submitted. We want to be part of it. It is outcome-based. We are very comfortable with what an outcome-based model would look like.

Speaker #3: So the answer to that is yes. Also, as you heard me say, we're the WISDO acquisition on Medicare and an MA has been very positive and continues to grow.

Speaker #3: And as we say in the past, we continue to see month over month increases. It's been no surprise, as I've talked about in the past, it's a relatively difficult-to-market-to-penetrate only because it's so ubiquitous and it's across all 50 states.

Jon Cohen: It's a relatively difficult market to penetrate only because it's so ubiquitous and it's across all 50 states. But we are making, let's just say, progress. So between Wisdo, access program, the stuff we're doing on the ground, you know, we continue to be confident in how it will grow.

Speaker #3: But we are making let's just say we are making progress. But between WISDO, access program, the stuff we're doing on the ground, we continue to be confident in how it will grow.

Speaker #4: Awesome. Congrats again.

Ryan MacDonald: Awesome. Congrats again.

Speaker #3: Thanks.

Jon Cohen: Thanks.

Operator: We'll move next to Richard Close with Canaccord Genuity. Your line is open.

Speaker #2: We'll move next to Richard Close with Canaccord Genuity. Your line is open.

Richard Close: Yes, thanks for the question, and congratulations on a strong year and outlook. Jon, you know, at the end of your comments, you said something about, you know, momentum already here in 2026, and I was just curious if you could go a little bit deeper in terms of what you're seeing already through, you know, almost two months, the basis of that comment.

Speaker #6: Yes, thanks for the question. Congratulations on a strong year and outlook. Jon, at the end of your comments, you said something about momentum already here in '26.

Speaker #6: And I was just curious if you could go a little bit deeper in terms of what you're seeing already through almost two months. The basis of that comment.

Jon Cohen: Yeah. I would... The comment is because, you know, the beginning of the year, you know, really does, you know, somewhat change things because, you know, people coming back on, they're looking at the assurances. They're beginning to reengage at a bunch of different levels. But, you know, most of what we're gauging everything is on people coming onto the platform and doing sessions. So my comment was purposeful that we're continuing as we exit 2025 to see the momentum continue early on in 2026.

Speaker #3: Yeah. I would the comment is because the beginning of the year, it really does somewhat change things because people are coming back on. They're looking at the insurances.

Speaker #3: They're beginning to re-engage at a bunch of different levels. But most of what we're gauging everything on is people coming onto the platform and doing sessions.

Speaker #3: So my comment was purposeful that we're continuing, as we exit 2025, to see the to see the momentum continue early on in '26.

Speaker #6: Yeah. And Richard, as you know, we take January as an opportunity to do a bunch of sort of marketing campaigns, right? Post-holidays, post-New Year's, resolution season.

Ian Harris: Yeah, and Richard, as you know, we, you know, take January as an opportunity to do a bunch of sort of marketing campaigns, right? Post-holidays, post-New Year's resolution season. So a lot of sort of wood behind the ball from a marketing effort standpoint. The momentum John's alluding to is just that, right? The checkouts we're seeing, the CAC environment we're seeing, getting in front of folks, and all of that's contemplated in the guide, consistent with the guidance.

Speaker #6: So a lot of sort of wood behind the ball from a marketing effort standpoint. The momentum, John's alluding to, is just that, right? The checkouts we're seeing, the CAC environment we're seeing, getting in front of folks, and all of that's contemplated in the guide consistent with the guidance.

Speaker #6: Okay. Second question would be just overall behavioral healthcare costs. I know we've talked about this in the past, but I mean, you look at some of the benefit brokers and they cite increased behavioral health as one of the top expenses.

Richard Close: Okay. Second question would be just, like, overall behavioral healthcare costs. I know we've talked about this in the past, but, you know, I mean, I mean, you look at, you know, some of the benefit brokers and, you know, they cite increased behavioral health as one of the top expenses, and obviously some of that's inpatient, but outpatient playing a role as well. I'm just curious, you know, your conversations with payers in terms of rising healthcare costs, and you just did mention with respect to Medicare, you're comfortable with, you know, outcomes based and whatnot. Just curious how you're thinking about, you know, potential utilization management or reimbursement changes and just the overall marketplace with respect to behavioral health.

Speaker #6: And obviously, some of that's inpatient but outpatient playing a role as well. I'm just curious, your conversations with payers in terms of rising healthcare costs.

Speaker #6: And you just did mention with respect to Medicare, you're comfortable with outcomes-based and whatnot. Just curious how you're thinking about potential utilization management or reimbursement changes and just the overall marketplace with respect to behavioral health.

Speaker #5: Yeah. I think it's consistent with some prior discussions. We know, obviously, watching what's going on in healthcare costs, people paying more for their premiums.

Jon Cohen: Yeah, I think it's, you know, consistent with some prior discussions. We know, obviously, watching what's going on in, you know, healthcare costs, you know, people paying more for their premiums. But remember, the mental health, not just the TAM, you know, the market, but the more people engage in mental health, it actually saves people. As you know, there's a huge amount of data out there already that, you know, a good mental health support program saves people on the medical side. So that's one. Number two is the majority of costs that people are looking at, to reiterate, is really on the in-hospital side, the in-hospital diagnosis. It's really not, it's not on what we're doing on the outpatient side.

Speaker #5: But remember, the mental health, not just the TAM, the market, but the more people engage in mental health, it actually saves people, as you know, there's a huge amount of data out there already that a good mental health support program saves people on the medical side.

Speaker #5: So that's one. Number two is the majority of costs that people are looking at to reiterate is really on the in-hospital side. On the in-hospital diagnosis, it's really not it's not on what we're doing on the outpatient side.

Jon Cohen: The outpatient side of mental health is a very, very small piece of the pie right now for the healthcare spend nationally. And then we're, you know, some of the other products, you know, when the Talk AI agent comes to fruition, it'll be a lower cost option. The payers already know that. So I think there's a lot of positives from what we're doing, but I don't think the global or national issues relative to the healthcare costs should have any impact on us. I just continue to see this to grow because it's actually a win-win for everybody, the more people get mental health.

Speaker #5: The outpatient side of mental health is a very, very small piece of the pie right now for the healthcare spend nationally. And then we're some of the other products, when the Talk AI agent comes to fruition, it'll be a lower-cost option.

Speaker #5: The payer's already know that. So I think there's a lot of positives from what we're doing. But I don't think that the I don't think the global or national issues relative to the healthcare costs should have any impact on us.

Speaker #5: I just continue to see this to grow because it's actually a win-win for everybody. The more people get mental health.

Richard Close: As a follow-up to that, do you think your ability to show outcomes and the data that you have is a differentiator where, you know, maybe payers skinny down the number of providers that they're, or vendors that they're actually utilizing for these services?

Speaker #6: As a follow-up to that, do you think your ability to show outcomes and the data that you have is a differentiator where maybe payers skinny down the number of providers that they're or vendors that they're actually utilizing for these services?

Jon Cohen: Absolutely. So we, so we already have a couple of, you know, early value-based contracts. They're relatively rudimentary, quite honestly. It's, you know, time to first appointment, time to second appointment, how many people show up. But, you know, so all of those things we have in place. So we're very comfortable with anybody almost, that comes to us for a value-based arrangement because we already have the mechanisms in place. And one of the reasons that we are so comfortable, because of the network. So the curated network is a really big deal, meaning we, we monitor the... As you know, we monitor the quality, we look at what therapists are doing. That's really important on a value-based contract, because you have to be able to measure outcomes. And to measure outcomes, you've got to be able to control your network.

Speaker #5: Absolutely. So, we already have a couple of early value-based contracts. They're relatively rudimentary, quite honestly. It's time to first appointment, time to second appointment, how many people show up.

Speaker #5: But so all of those things, we have in place. So we're very comfortable with anybody almost that comes to us for a value-based arrangement because we've already have the mechanism in place.

Speaker #5: And one of the reasons that we are so comfortable because of the network. So the curated network is a really big deal, meaning we monitor the as you know, we monitor the quality.

Speaker #5: We look at what therapists are doing. That's really important on a value-based contract because you have to be able to measure outcomes. And to measure outcomes, you've got to be able to control your network.

Speaker #5: And what I mean by control the network, you've got to be able to look and see what the quality is that's being delivered. So having those having all of that in place is really, really important to be able to deliver on a value-based contract.

Jon Cohen: What I mean by control the network, you've got to be able to look and see what the quality is that's being delivered. So having all of that in place is really, really important to be able to deliver on a value-based contract. So we're pretty comfortable with all that.

Speaker #5: So we're pretty comfortable with all that.

Speaker #6: And that dynamic you alluded to, Richard, I think that is exactly what is playing out with the directory dynamics, right? It's no coincidence we're being tapped to do these initial embedded directories.

Ian Harris: And that dynamic you allude to, Richard, I think that is exactly what is playing out with the directory dynamics, right? It's no coincidence we're being tapped to do these initial embedded directories. It's a function of years and years of providing them that data, exactly as you allude to, the clinical oversight, the QBRs we do with the payers, the audits. So they're, in some ways, rewarding us. And in that sort of, I don't know if you use this phrase, Richard, but narrowing the network a little bit. Clearly, by doing these directories with us, we would expect, as we saw with that one payer last year, to take a sort of outsized portion of share of their payer portal traffic. So it's sort of indirectly them doing exactly what you're hypothesizing.

Speaker #6: It's a function of years and years of providing them that data, exactly as you alluded to, the clinical oversight, the QBRs we do with the payers, the audits.

Speaker #6: So they're in some ways rewarding us in that sort of I don't know if you use this phrase, Richard, but narrowing the network a little bit.

Speaker #6: Clearly, by doing these directories with us, we would expect, as we saw with that one payer last year, to take a sort of outsized portion of share of their payer portal traffic.

Speaker #6: So it's sort of indirectly them doing exactly what your hypothesizing. Great. Thanks for the questions and congratulations.

Richard Close: Great. Thanks for the questions, and congratulations.

Jon Cohen: Thanks.

Speaker #5: Thanks.

Speaker #3: We'll take our next question from Charles Rye with TD Cowen. Your line is open.

Operator: We'll take our next question from Charles Riley with TD Cowen. Your line is open.

Speaker #4: Oh, yeah. Thanks for taking the questions. Hey, John, I wanted to ask a question, right? You kind of made the comment earlier, right, a lot of people are now seeking out information, but they're not just going to a search engine anymore, right?

Charles Rhyee: Oh, yeah, thanks for taking the question. Hey, Jon, wanted to ask a question, right? You kind of made the comment earlier, right? A lot of people are now seeking out information, but they, you know, they're not just going to a search engine anymore, right? They're going into, like, ChatGPT or something and asking them. And so you've talked about how do you optimize to be picked up by these LLMs so that people can get directed to you. And it sounds like, is this, like, the new SEO? Like, is even search engine optimization as much of a thing? Is it really now how do you optimize to be picked up by LLMs? Because it's something that we've heard from other companies as well more recently.

Speaker #4: They're going into ChatGPT or something and asking. And so you've talked about how do you optimize to be picked up by these LLMs so that people can get directed to you.

Speaker #4: And it sounds like, is this the new SEO? Is even search engine optimization as much of a thing? Is it really now how do you optimize to be picked up by LLMs?

Speaker #4: Because it's something that we've heard from other companies as well more recently. And then connected to that, really, is how do you then connect from maybe that kind of initial outreach by a patient who's a potential patient who's going through a LLM, like a ChatGPT or something, and get them to your AI bot, right?

Charles Rhyee: And then, connected to that really is: How do you then connect from maybe that kind of initial outreach by a patient who's a potential patient who's going through a like, a LLM, like a ChatGPT or something, and get them to your AI bot, right? Which would be more a protected environment for patients. You know, how do we bridge those two, or how do we get them to search you first?

Speaker #4: Which would be more a protected environment for patients. How do we bridge those two? Or how do we get them to search you first?

Jon Cohen: Right.

Charles Rhyee: Let me just start there.

Speaker #4: Let me just start there.

Speaker #5: Right, so, great question. Actually, I don't know if you've seen it, but there was an article in The New York Times this morning all about search engine optimization through LLMs.

Jon Cohen: Right. So, you know, great question. So, actually, just I don't know if you've seen it, there, there's an article in New York Times this morning all about search engine optimization through LLMs. And I have talked about this. We have put in place our, you know, our marketing folks have been aware of this for quite some time. So we actually have people who just are working through LLM search strategies so that we do appear on whether it's Gemini or Claude or ChatGPT. So we have been optimizing. There's another term for it. It's called generative. I think it's called-

Speaker #5: And I have talked about this. We have put in place our marketing folks have been aware of this for quite some time. So we actually have people who just are working through LLM search strategies so that we do appear on whether it's Gemini or Claude or ChatGPT, so we have been optimizing there's another term for it.

Speaker #5: It's called generic I think it's called.

Speaker #4: Generative.

Ian Harris: Generative.

Jon Cohen: Generative optimization as opposed to SEO. But however, saying that, we are not only aware of it, that what we put in place mechanisms to make sure that people do find us. And we track it also, by the way. So we have seen this go up month to month, people who are finding us on the other LLMs, the number of people; it continues to increase month to month. So, one, that's what we're doing on the SEO kind, you know, very comfortable about where we are relative to that strategy. In terms of people finding us is an interesting question because we have not gone to market yet.

Speaker #5: Generative optimization. As opposed to SEO. But however, setting that we are not only aware of it, that what we put in place mechanisms to make sure that people do find us.

Speaker #5: And we track it also, by the way. So we have seen this go up month to month to month. People who are finding us on the other LLMs, the number of people it continues to increase month to month.

Speaker #5: So one that's what we're doing on the SEO very comfortable about where we are relative to that strategy. In terms of people finding us, is an interesting question because we have not gone to market yet.

Speaker #5: We do have a fairly fully baked initial marketing plan so that people will find us. Depending on what they're looking for. Now, there's a lot of nuances that we don't have time here to probably talk about all that.

Jon Cohen: We do have a fairly fully baked initial marketing plan so that people will find us, depending on what they're looking for. Now, there's a lot of nuances that we don't have time here to probably talk about all that, but meaning, are they really looking for a therapist, or are they looking to have a serious conversation? There's a lot of different things that people look for. So, as I mentioned a couple of minutes ago, our view on this is that if you want to have a serious conversation that's confidential, particularly around relationships or other issues that may be bothering you, and your information is protected, HIPAA protected, and we have significant clinical background, you know, that people will then make a decision about where they will go, depending on what they want.

Speaker #5: But meaning are they really looking for therapists? Are they looking to have a serious conversation? There's a lot of different things that people look for.

Speaker #5: So as I mentioned a couple of minutes ago, our view on this is that if you want to have a serious conversation that's confidential, particularly around relationships or other issues that may be bothering you, and your information is protected, hyper-protected, and we have significant clinical background, that people will then make a decision about where they will go depending on what they want.

Speaker #5: We don't the answer, of course, is we don't have the answer yet. But we are being positioned. We will start off being positioned in a little bit different mode than the others.

Jon Cohen: The answer, of course, is we don't have the answer yet, but we are being positioned. We'll start off being positioned in a little bit different mode than the others. But the jury, you know, I can't even say the jury's out because we haven't gone yet. So we will know more, as I said, once we finish the beta, in terms of why people are coming to it, how people are using it, which will be a significant bunch of data points about how we relatively how we go to market after that.

Speaker #5: But I can't even say the jury's out, because we haven't gone yet. So, we will know more, as I said, once we finish the beta, in terms of why people are coming to it, how people are using it—which will be a significant bunch of data points about how we go to market after that.

Charles Rhyee: I appreciate it. So it's-

Speaker #4: I appreciate your mind. Yeah.

Ian Harris: Keep in mind-

Charles Rhyee: Yeah.

Speaker #6: Sorry. I just want to add, keep in mind, we'll do we'll have a separate marketing initiative and budget just for the LLM product, right?

Ian Harris: Sorry. I just want to add, keep in mind, we'll have a separate marketing initiative and budget just for the LLM product, right? So in the guide, there's little to no revenue associated with Talk AI revenue, which, as John alluded to, will launch this summer, publicly. But there'll be a separate marketing effort there. While we don't historically disclose, you know, traffic or conversion numbers on our core platform, suffice it to say, if you just look at, you know, even the best in breed e-com brands, you can imagine there's a ton of traffic coming to our site who never check out, right? So we actually view, based on the research we've done, the Talk AI products can be absolutely TAM expansionary for us because there's a lot of people who are curious about therapy.

Speaker #6: So in the guide, there's little to no revenue associated with Talk AI revenue, which, as John alluded to, will launch this summer. Publicly. But there'll also be a separate marketing effort there.

Speaker #6: While we don't historically disclose traffic or conversion numbers on our core platforms, fight is to say if you just look at even the best-in-breed e-com brands, you can imagine there's a ton of traffic coming to our site who never check out, right?

Speaker #6: So we actually view, based on the research we've done, the Talk AI product's going to be absolutely TAM expansionary for us because there's a lot of people who are curious about therapy.

Speaker #6: They come. They search. But as you know, it's not sort of a fleeting decision somebody makes just to buy something, right, to enter therapy.

Ian Harris: They come, they search, but as you know, you know, it's not sort of a, a fleeting decision somebody makes just, just to buy something, right, to enter therapy. So a lot of people actually come to our site and never check out, and we actually think this is going to capture, I don't want to call it a lower intent, but maybe a group of people who are not quite ready to see a human-to-human therapy session, but are willing to take on, sort of this more of a GPT type interface. So we'll have a separate marketing effort around that from a paid standpoint. But I also want to flag just from organic, we think there's a lot of folks coming to our site today who are not monetizing at all, that we will retain once we have, a Talk AI product.

Speaker #6: So a lot of people actually come to our site and never check out. And we actually think this is going to capture I don't want to call it a lower intent, but maybe a group of people who are not quite ready to see a human-to-human therapy session but are willing to take on sort of this more of a GPT-type interface.

Speaker #6: So we'll have a separate marketing effort around that from a paid standpoint. But I also want to flag just from an organic, we think there's a lot of folks coming to our site today who are not monetizing at all that we will retain once we have a Talk AI product.

Speaker #6: And this is completely separate from the GEO, the generative engine optimization work, which I would agree with your succinct take. It is sort of like the new frontier for SEO, which, honestly, we're benefiting a lot from our historical strength in SEO.

Ian Harris: This is completely separate from the GEO, the generative engine optimization work, which I would agree with your succinct take. It is sort of like the new frontier for SEO, which honestly, we're benefiting a lot from our historical strength in SEO. And so it's, as Jon said, it's a small but growing very fast, sort of channel for us on the core side.

Speaker #6: And so it's, as Jon said, it's a small but growing very fast sort of channel for us on the core side.

Charles Rhyee: ... Okay, that's really helpful, and that kind of clarifies some of my thoughts because I was just curious, how do you transition people if they're searching through a ChatGPT? But it's what you're saying is that the low-hanging fruit is all the people that come to your website already, that you aren't monetizing. So at least you have this initial base, and it seems like people are getting to you in some fashion. My second question, though, is maybe have you had any discussions with, you know, like a Humana?

Speaker #4: Okay. That's really helpful. And that kind of clarifies some of my thoughts because I was just curious, how do you transition people if they're searching through a ChatGPT?

Speaker #4: But what you're saying is that the low-hanging fruit is all the people that come to the come to your website already, that you aren't monetizing.

Speaker #4: So at least you have this initial base, and it seems like people are getting to you in some fashion. My second question, though, is maybe have you had any discussions with a Humana when we think about the MA opportunity?

Charles Rhyee: When we think about the MA opportunity, we've obviously seen now the advanced rate notice for 2027 is actually quite poor, and we're looking at potentially another round of benefit cuts from plans going into, you know, not this year, but going into next year. You know, where does behavioral health, do you think, in your partners' minds, sit in terms of benefits? Is that something that you think they might look to cut back on, or is this something that you think is pretty safe? Thanks.

Speaker #4: We've obviously seen now the Advanced Rate Notice for 2027 is actually quite poor. And we're looking at potentially another round of benefit cuts from plans going into, not this year, but going into next year.

Speaker #4: Where does behavioral health, do you think, in your partner's minds sit in terms of benefits? Is that something that you think they might look to cut back on, or is this something that you think is pretty safe?

Speaker #4: Thanks.

Speaker #6: Yeah. I mean, if you're alluding to employers, I can't answer you. We have a most of that is.

Jon Cohen: Yeah. I mean, if you're alluding to employers, I can't, you know, answer you. We have a, you know, most of that is-

Charles Rhyee: No, I

Speaker #4: No.

Jon Cohen: Through... Go ahead.

Speaker #6: Go ahead.

Speaker #4: I was thinking about Medicare Advantage for 2027, just because of the—

Charles Rhyee: I was thinking about Medicare Advantage for 27, just because of the.

Jon Cohen: Yeah, I think,

Charles Rhyee: Because of the-

Speaker #6: Yeah. Our view right now is the payers continue to be very interested in what we're offering. And MA continues to grow. But we'll continue to talk to whoever's out there.

Jon Cohen: Yeah, our view right now is that payers continue to be very interested in what we're offering, and MA continues to grow. But we'll continue to talk to whoever's out there. I think that Humana is a, you know, it's another whole question about, you know, how they're going to approach the market now. But I can't say any more except that we still continue to have interest on the MA side.

Speaker #6: I think that Humana is another whole question about how they're going to approach the market now. But I can't say anything more except that we still continue to have interest on the MA side.

Speaker #4: Okay. Yeah. Just curious. Okay. That was really helpful. I appreciate the comments. Thanks, guys.

Charles Rhyee: Okay. Yeah, just curious. Okay, that was really helpful. I appreciate the, the comments. Thanks, guys.

Speaker #6: Thanks. Thanks, Charles.

Jon Cohen: Thanks. Thanks, Charles.

Speaker #1: We'll take our next question from Bobby Brooks with Northland Capital Markets. Your line is open.

Operator: We'll take our next question from Bobby Brooks with Northland Capital Markets. Your line is open.

Speaker #7: Hey. Good morning, guys. Thank you for taking my question. As we think about how you guys are mapping out driving higher utilization into 2026, what are the three or so most important levers you feel you have at your disposal to help drive that?

Bobby Brooks: Hey, good morning, guys. Thank you for taking my question. As we think about how you guys are mapping out driving higher utilization into 2026, what are the three or so most important levers you feel you have at your disposal to help drive that?

Jon Cohen: Well, no particular order. We've talked at length already about the directory integration. I think you've heard me talk about the change that we made in the patient journey this year have had very, very significant impact on the number of people that are booking checkouts, booking for a session, second and third. That's been a really big addition. So I think, as I've talked about before, that's a never-ending journey. There are literally, you can't believe how many more things you could do to test and to change, to make sure that you actually get more people through the, through to the funnel and through the funnel. So that's the second. I would say, again, no particular order, the third is partnerships.

Speaker #6: Well, no particular order. We've talked at length already about the directory integration. I think you've heard me talk about the change that we made in the patient journey this year, which has had very, very significant impact.

Speaker #6: On the number of people that are booking checkouts, booking for a session, second and third. That's been a really big add-on. So I think, as I talked about before, that's a never-ending journey.

Speaker #6: There are literally you can't believe how many more things you can do to test and to change to make sure that you actually get more people through the to the funnel and through the funnel.

Speaker #6: So that's the second. I would say, again, no particular order. The third is partnerships. You've heard us talk about the growth in both Amazon, Zocdoc, and the 20-plus other partners that we've announced.

Jon Cohen: You've heard us talk about the growth in both Amazon, Zocdoc, and the 20-plus other partners that we've announced. We will continue to lean in on the partnership expansion because a lot of it, it's beneficial for both the partners and for us to get the referrals. So I would say that those three levers, you know, journey, partnership, and certainly directories. And probably in a general sense, and number four is just our ongoing relationship with the payers.

Speaker #6: We will continue to lean in on the partnership expansion because a lot of it's beneficial from both the partners and for us to get the referral.

Speaker #6: So I would say the those three levers, journey partnership, and certainly directories, and probably in a general sense, number four is just our ongoing relationship with the payers.

Bobby Brooks: Got it. And then just curious to hear more on the beta testing of Talk AI. And obviously, it's early, obviously, it's still early, but wanted to know -- wanted to hear more, what's the plan, like, what -- how are you thinking of early plans of commercializing it? Are you in... Maybe, are you in any active conversations with kind of the larger LLMs of potentially licensing it? Just trying to get a sense of on that.

Speaker #7: Got it. And then just curious to hear more on the beta testing of Talk AI and obviously, it's still early, but wanted to know wanted to hear more what's the plan how are you thinking of early plans of commercializing it?

Speaker #7: Are you in maybe are you in any active conversations with kind of the larger LLMs of potentially licensing it? Just trying to get a sense on that.

Speaker #6: Yeah. Our go-to-market is to be direct-to-consumer first, which is what we've talked about, is to launch. And then test all the different models about who's coming, why they're coming, what sort of price point makes sense.

Jon Cohen: Yeah, you know, our go-to-market is to be direct to consumer first, which is what we've talked about, is to launch and then test all the different models about who's coming, why they're coming, what sort of, you know, price point makes sense, you know. So that whole direct to consumer is the number one focus. We are in discussions with multiple, to be honest, with several other entities about their interest in our LLM. And I would just say, you know, TBD. But there are other discussions going on with other people who are interested in what we're doing.

Speaker #6: So that whole direct-to-consumer is the number one focus we are in discussions with multiple to be honest, several other entities about their interest in our LLM.

Speaker #6: And I would just say just TBD, but there are other discussions going on with other people who are interested in what we're doing.

Speaker #7: Got it. Last one from Bobby on the early learnings of the beta, which, call it a little bit shy of 1,000 users at the moment.

Bobby Brooks: Got it. And last one for-

Charles Rhyee: On the early learnings of the beta, which, call it, you know, a little bit shy of 1,000 users at the moment, we've been, I don't want to say pleasantly surprised, but it's been really interesting to see just how engaged folks are with the product. And, you know, this has been well covered in sort of general reporting on elements, but the willingness of people to share with the AI therapeutic product, as opposed to a human, has been quite astonishing. So, very, very, I'd say, promising sort of engagement and retention thus far. And then, as Jon said, the intention would be, like, any sort of product-led growth strategy, start with D2C, right? As sort of an out-of-pocket revenue model.

Ian Harris: On the early learnings of the beta, which, call it, you know, a little bit shy of 1,000 users at the moment, we've been, I don't want to say pleasantly surprised, but it's been really interesting to see just how engaged folks are with the product. And, you know, this has been well covered in sort of general reporting on elements, but the willingness of people to share with the AI therapeutic product, as opposed to a human, has been quite astonishing. So, very, very, I'd say, promising sort of engagement and retention thus far. And then, as Jon said, the intention would be, like, any sort of product-led growth strategy, start with D2C, right? As sort of an out-of-pocket revenue model.

Speaker #7: We've been I don't want to say pleasantly surprised, but it's been really interesting to see just how engaged folks are with the product. And this has been well covered in sort of general reporting on LLMs, but the willingness of people to share with the AI therapy product therapeutic product as opposed to a human has been quite astonishing.

Speaker #7: So very, I'd say, promising sort of engagement and retention thus far. And then, as John said, the intention would be like any sort of product-led growth strategy, start with D2C, right, as sort of an out-of-pocket revenue model, take the learnings from that, and that initial data from those initial cohorts, which will then inform how we would approach it more on the enterprise side, talking to whether that's employers, other large groups.

Charles Rhyee: Take the learnings from that and that initial data from those initial cohorts, which will then inform how we would approach it more on the enterprise side, talking to whether that's employers,

Ian Harris: Take the learnings from that and that initial data from those initial cohorts, which will then inform how we would approach it more on the enterprise side, talking to whether that's employers,

Jon Cohen: Other large groups.

Charles Rhyee: Other large groups, yeah.

Ian Harris: Other large groups, yeah.

Speaker #7: Yeah, that's super helpful. And then just the last one for me, Jon—when we were on the road in December, I thought you made a really interesting remark that I think would be good to hear on the call. Obviously, you've had a long career in the medical field and have been in kind of a couple of different spaces of it.

Bobby Brooks: That's super helpful. And then just the last one for me. John, when we were, when we were on the road in December, I thought you made a really interesting remark that I think would be good to hear on the call, about obviously, you've had a long career in the, in the medical field and have seen, have been in kind of a couple different spaces of it. And you mentioned how in other, in your past lives, you've never seen, like, people, insurance companies are always coming to ask for lower prices, but that's not what you've seen. Could you maybe reiterate that comment?

Speaker #7: And you mentioned how in your past lives, you've never seen people insurance companies are always coming to ask for lower prices, but that's not what you've seen.

Speaker #7: Could you maybe reiterate that comment?

Speaker #6: Sure. So yeah, we've talked about we expect single-digit increases in our payer reimbursement on our fee-for-service. So we are negotiating. We are going back with them.

Jon Cohen: Sure. So, yeah, we, it's, you know, we talked about, we expect single-digit increases, increases in our payer reimbursement, pay reimbursements, on our, you know, fee for service. So, we are negotiating, we are going back with them. There are several coming up, where we'll look for, you know, small increased rates. What you're alluding to is, yes, I, in the prior industries where I've been, whether it's physician networks, hospital, DRGs, laboratories, it's usually, usually, the reverse. You know, they're usually looking for how much less they're gonna, they'll pay you. It just turns out that, you know, this mental health space is, is something that the payers really, really continue to be interested in promoting and supporting relative to their relationship with the employers and then, and their employees.

Speaker #6: There are several coming up where we'll look for small increased rates of what you're alluding to is, yes, the prior industries where I've been, whether it's physician networks, hospital, DRTs, laboratories, it's usually the reverse.

Speaker #6: They're usually looking for how much less they're going to pay you. It just turns out that this mental health space is something that the payers really, really continue to be interested in promoting.

Speaker #6: And supporting relative to their relationship with the employers and their employees. So, because we are, as I said, not just available and accessible, but an affordable option for them, and significantly scalable, we remain very attractive to the payers.

Jon Cohen: So because we are, as I said, you know, not just available, accessible, but an affordable option for them and significantly scalable, we remain very attractive to the payers. Which, as Ian alluded to, is why the partnerships and everything else are really, really important to us. So the long-winded answer to, yes, I'm very happy that we get increased rates. It's a bit of a surprise to me.

Speaker #6: So, which as Ian alluded to, is why the partnerships and everything else are really, really important to us. So, long-winded answer to yes, I'm very happy that we get increased rates.

Speaker #6: It's a bit of a surprise to me.

Speaker #7: Awesome. Congrats on the great quarter. And I'll return to the queue.

Bobby Brooks: Awesome. Congrats on the great quarter, and I'll return it to you.

Speaker #6: Thanks.

Jon Cohen: Thanks.

Operator: We'll move next to Steven Valiquette with Mizuho Securities. Your line is open.

Speaker #1: We'll move next to Steven Valachette with Mizuho Securities. Your line is open.

Speaker #8: Yeah, thanks. Yeah, good morning, guys. A couple of questions here. First, on the '26 revenue guidance—obviously coming in pretty strong versus the high end of the range that you targeted three years ago.

Steven Valiquette: Yeah, thanks. Yeah, good morning, guys. A couple of questions here. Yeah, first on the 2026 revenue guidance, obviously coming in pretty strong versus the, you know, high end of the range that you targeted 3 years ago. I guess, are you able to provide any color or just remind us roughly how much revenue you're expecting from Wisdo in 2026? I'm just trying to get a sense for just rough approximation for, like, the organic versus the inorganic growth this year. I'll let you answer that one first, and I'll ask the follow-up after that.

Speaker #8: I guess, are you able to provide any color or just remind us roughly how much revenue you're expecting from Wizdo in '26? I'm just trying to get a sense for a rough approximation of the organic versus the inorganic growth this year.

Speaker #8: I'll let you answer that one first, and I'll ask the follow-up after that.

Ian Harris: Yeah. Thanks, Steve. Yeah, we haven't broken out Wisdo separately. It'll show up depending on the type of contract, most likely in DTE or the, or the payer lines of business, and to a lesser extent, a little bit of consumer there. So it's embedded in the three business lines we report out. I would think of it if you're... I understand the question from an inorganic benefit from them. It's fairly modest, so $ single-digit millions contribution for 2026.

Speaker #7: Yeah. Hey, Steve. Yeah. We haven't broken out Wizdo separately. It'll show up depending on the type of contract. Most likely in DDE or the payer lines of business.

Speaker #7: And to a lesser extent, a little bit of consumer there. So it's embedded in the three business lines we report out. I would think of it if you're I understand the question sort of inorganic benefit from them.

Speaker #7: It's fairly modest. So single-digit millions contribution for 26.

Speaker #8: Okay, got it. And then, yeah, the next question here, I guess—with the industry environment rapidly moving right now, do you, kind of like you alluded to, not just in relation to AI but other factors as well.

Steven Valiquette: Okay, got it. Okay. And then, yeah, the next question here. I guess with the, you know, the industry environment rapidly moving right now, you kind of alluded to, not just in relation to AI, but other factors as well, does this increase your appetite and/or need to, you know, look at, you know, additional external assets or possibly do additional tuck-in acquisitions this year? As I know, it's always hard to answer those questions, but, or just, you know, I guess the question would be, are you, are you well positioned the way you think you are right now with your own enhancements on the internally developed, Talk AI agent and recent Wisdo acquisition?

Speaker #8: Does this increase your appetite and/or need to look at additional external assets or possibly do additional tuck-in acquisitions this year? I know it's always hard to answer those questions, but I guess the question would be, are you well-positioned the way you think you are right now with your own enhancements on the internally developed Talk AI agent and recent Wizdo app addition?

Ian Harris: Yeah.

Speaker #8: But just wanted to get your sense for that. Thanks.

Steven Valiquette: I just wanted to get your sense for that. Thanks.

Speaker #7: Yeah. No, we appreciate the question. I mean, certainly, we have the wherewithal to do more tuck-ins, right, into the year with almost 93 million of cash and equivalents on the balance sheet.

Ian Harris: Yeah. No, we appreciate the question. I mean, certainly we have the wherewithal to do more tuck-ins, right? We ended the year with almost $93 million of cash and equivalents on the balance sheet. I would say, given we just did the Wisdo acquisition, we want to make sure that's a successful outcome. It's the first tuck-in we've done in a number of years, and for this management team, our first. So our, you know, our main priority is to make sure that one's successful. I would say the excitement and resources and attention that we're dedicating to the Talk AI project is very substantive. And so the sort of de novo, organic, internal developed growth opportunities is probably where I would, if I had the bet, we'll spend most of the time.

Speaker #7: I would say, given we just did the Wizdo acquisition, we want to make sure that's a successful outcome. It's the first tuck-in we've done in a number of years.

Speaker #7: And for this management team, our first so our main priority is to make sure that one's successful. I would say the excitement and resources and attention that we're dedicating to the Talk AI project is very substantive.

Speaker #7: And so the sort of de novo organic internal developed growth opportunities is probably where I would if I had the bet, we'll spend most of the time.

Speaker #7: So, nothing immediate in terms of our portfolio that feels like a gaping hole that we need to address inorganically. I would say we feel very good about the hand we have today.

Ian Harris: So nothing immediate in terms of our portfolio that feels like a gaping hole that we need to address inorganically. I would say we feel very good about the hand we have today, sort of already under our roof. And then, as you know, just on that cash point, we bought back 17 million of stock in 2025. Still have very good amount of capacity under our existing buyback program. So in terms of uses of cash, that's another one. We obviously have that sort of arrow in our quiver for 2026.

Speaker #7: Sort of already under our roof. And then, as you know, just on that cash point, we bought back $17 million of stock in 2025.

Speaker #7: Still have very good amount of capacity under our existing buyback program. So in terms of uses of cash, that's another one we obviously have that sort of arrow in our quiver for 26.

Speaker #6: Yeah. I would add that on the it's an interesting question you have. On the Talk AI and even all of our other AI initiatives to improve the business and patient journey, just as a reminder that Talkspace has been around 14 years.

Jon Cohen: Yeah, I would-

Steven Valiquette: Okay.

Jon Cohen: I would add that on the, it's an interesting question you have. You know, the Talk AI and even all of our other AI initiatives to improve the business and the patient journey. Just as a reminder that, you know, Talkspace has been around 14 years, and, you know, it's always been an innovative company, quite honestly. I mean, it was, they did most of the original work for texting and messaging, and then got approval for that. So when we made the decision to further invest in AI initiatives, again, just to remind you, the company reported out AI risk algorithms back in 2018 and 2019.

Speaker #6: And it's always been an innovative company, quite honestly. I mean, they did most of the original work for texting and messaging. And then got approval for that.

Speaker #6: So when we made the decision to further invest in AI initiatives—again, just to remind you—the company reported out AI risk algorithms back in 2018 and 2019.

Speaker #6: So the reason I bring that up is that we have a fair degree of significant expertise on the inside, relative to our ability to do this kind of work.

Jon Cohen: So the reason I bring that up is that we have a fair degree of significant expertise on the inside relative to our ability to do this kind of work. Obviously, you don't have everything, and you go outside and you get other people to help on a consulting basis, whatever you need. But the core Talkspace technology capability is very, very high.

Speaker #6: Obviously, you don't have everything, and you go outside and you get other people to help on a consulting basis, whatever you need. But the core Talkspace technology capability is very, very high.

Speaker #8: Okay. That's all very helpful. Thanks.

Peter Warendorf: ... Okay, that's all very helpful. Thanks.

Steven Valiquette: ... Okay, that's all very helpful. Thanks.

Speaker #1: We'll take our next question from Peter Warrendorf with Barclays. Your line is open.

Operator: We'll take our next question from Peter Warendorf with Barclays. Your line is open.

Peter Warendorf: Hey. Yeah, thanks for the question. Just curious, given the anticipated growth this year, if you guys are comfortable with the size of the provider network as it is right now, and if there are any specific pockets that you feel like you might need to address?

Speaker #8: Hey. Yeah. Thanks for the question. Just curious, given the anticipated growth this year, if you guys are comfortable with the size of the provider network as it is right now, and if there are any specific pockets that you feel like you might need to address.

Speaker #7: Yeah. Hey, Peter. The short answer is yes. We feel very good about it. We actually John had some notes in there in his prepared remarks about what we call the curated network.

Ian Harris: Yeah. Hey, Peter. The short answer is yes, we feel very good about it. We actually, you know, John had some notes in there in his prepared remarks about what we call the curated network. So we're actively pruning, engaging, trying to activate. And I think it was, maybe it was Bobby's question, sort of the, the rank ordering, of how we're activating folks. You know, one of the indirect components of that, which I, I think is not, not as obvious, 'cause really on the supply side, is making sure we're engaging the network to have adequate availability, such that when someone comes in and they want a certain day, a certain time, a certain type of therapist, we, we have that, right?

Speaker #7: So we're actively pruning engaging, trying to activate and I think it was maybe it was Bobby's question, sort of the rank ordering of how we're activating folks.

Speaker #7: One of the indirect components of that, which I think is not as obvious because it's really on the supply side, is making sure we're engaging the network to have adequate availability such that when someone comes in and they want a certain day, a certain time, a certain type of therapist, we have that, right?

Speaker #7: And there's a lot of creative ways we're working on the product to make sure we're capturing that sort of consumer intent in real time.

Ian Harris: And there's a lot of creative ways we're working on the product to make sure we're capturing that sort of consumer intent in real time. So short answer is we feel very good about where it is. It will grow here and there. You know, it's very specific state by state. If we add a big partner with a certain type of population, do we need to ramp up hiring there? We've had numerous examples where our recruiting team has proven again and again, they're very effective and very nimble in ramping up supply when and if needed. But as sort of a run rate basis, we feel very good about where we are. The one area I would flag, which we grew quite a bit in 2025, was on the psych side.

Speaker #7: So short answer is we feel very good about where it is. It will grow here and there. It's very specific state by state. If we add a big partner with a certain type of population, do we need to ramp up hiring there?

Speaker #7: We've had numerous examples where our recruiting team has proven again and again they're very effective and very nimble in ramping up supply when and if needed.

Speaker #7: But as sort of a run-rate basis, we feel very good about where we are. The one area I would flag, which we grew quite a bit in 2025, was on the psych side.

Speaker #7: So John talked about it as one of the more exciting sort of newer service offerings for us. Psych and what we mean by that is really medication management has been a very small-ish, but very fast-growing component of our payer business.

Ian Harris: So Jon talked about it as one of the more exciting, sort of newer, service offerings for us. Psych, and what we mean by that is really medication management, has been a very, you know, small-ish but very fast-growing component of our payer business. And so you'll see, I think in our 10-K, we ramped up our provider network on the psych side quite a bit in 2025.

Speaker #7: And so you'll see I think in our 10K, we ramped up our provider network on the psych side quite a bit in '25.

Speaker #8: Got it. Okay. Thank you. And then one quick one, on the consumer side, the DTC revenue obviously is becoming a smaller headwind every year.

Peter Warendorf: Got it. Okay, thank you. Then one quick one on the consumer side. The DCC revenue obviously is becoming a smaller headwind every year. But just curious, how much of that you guys think you're capturing elsewhere on the, like, payer side of the business, as that revenue kind of continues to fade away?

Speaker #8: But just curious, how much of that you guys think you're capturing elsewhere on the payer side of the business as that revenue kind of continues to fade away?

Speaker #7: Oh, yeah. I would say most of it we capture. I mean, as you go through the registration flow, we make it pretty unavoidable for a prospective consumer or prospective member, I should say, to not share with us your insurance info.

Ian Harris: Oh, yeah. I would say most of it we capture. I mean, as you go through the registration flow, we make it pretty unavoidable for a prospective consumer, prospective member, I should say, to not share with us your insurance info. So we very much lead with that intent to capture you on the payer side. Now, that said, there's always, for whatever reason, you know, the small tail folks we don't cover, or they just rather pay out of pocket for whatever reason, there is always that option. But we surmise we're capturing most of that consumer attrition. And then, yes, to your point, you know, it'll be less of a headwind on a dollar basis in 2026, just given the smaller starting point in the year.

Speaker #7: So we very much lead with that intent to capture you on the payer side. Now, that said, there's always for whatever reason the long small tail of folks we don't cover or they just rather pay out of pocket for whatever reason.

Speaker #7: There is always that option. But we surmise we're capturing most of that consumer attrition. And then, yes, to your point, it'll be less of a headwind on a dollar basis in '26, just given the smaller starting point in the year.

Speaker #7: So quickly becoming sort of more and more immaterial.

Ian Harris: So, you know, quickly becoming sort of, more and more immaterial.

Speaker #8: Great. That's super helpful. Thank you.

Peter Warendorf: Great. That's super helpful. Thank you.

Operator: That does conclude the Q&A portion of today's call, and this also brings us to the end of today's meeting. We appreciate your time and participation. You may now disconnect. Goodbye.

Speaker #1: And that does conclude the Q&A portion of today's call. And this also brings us to the end of today's meeting. We appreciate your time and participation.

Operator: That does conclude the Q&A portion of today's call, and this also brings us to the end of today's meeting. We appreciate your time and participation. You may now disconnect. Goodbye.

Speaker #1: You may now disconnect.

Q4 2025 Talkspace Inc Earnings Call

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