Q4 2025 PRA Group Inc Earnings Call

Speaker #1: Good evening and welcome to PRA Group's fourth quarter and full year 2025 conference call. All mode. Should you need assistance, please signal a conference specialist by pressing the star key followed by 0.

Operator: Good evening, and welcome to PRA Group's Q4 and full year 2025 Conference Call. All participants will be in listen-only mode. Should you need assistance, please signal a conference specialist by pressing the star key followed by zero. After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star then the number one on your touchtone phone. To withdraw your question, please press star then the number two. Please note this event is being recorded. I would now like to turn the call over to Mr. Najim Mostamand, Vice President, Investor Relations for PRA Group. Please go ahead.

Speaker #1: After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star then the number 1 on your touchstone phone.

Speaker #1: Please draw your question, please press star then the number 2. Please note this event is being recorded. I would now like to turn the call over to Mr. Najim Mostamand, Vice President Investor Relations for PRA Group.

Speaker #1: Please go ahead.

Najim Mostamand: Thank you. Good evening, everyone, and thank you for joining us. With me today are Martin Sjolund, President and Chief Executive Officer, and Rakesh Sehgal, Executive Vice President and Chief Financial Officer.

Speaker #2: Thank you. Good evening, everyone, and thank you for joining us. With me today are Martin Sjolund, President and Chief Executive Officer at Rakesh Sehgal, Executive Vice President and Chief Financial Officer.

Speaker #2: We will make forward-looking statements during the call, which are based on management's current beliefs, projections, assumptions, and expectations. We assume no obligation to revise or update these statements.

Najim Mostamand: We will make forward-looking statements during the call, which are based on management's current beliefs, projections, assumptions, and expectations. We assume no obligation to revise or update these statements. We caution listeners that these forward-looking statements are subject to risks, uncertainties, assumptions, and other factors that could cause our actual results to differ materially from our expectations. Please refer to our earnings press release issued today and our SEC filings for a detailed discussion of these factors. The earnings release, the slide presentation that we will use during today's call, and our SEC filings can all be found in the Investor Relations section of our website at www.pragroup.com. Additionally, a replay of this call will be available shortly after its conclusion, and the replay dial-in information is included in the earnings press release. All comparisons mentioned today will be between Q4 2025 and Q4 2024 unless otherwise noted.

Najim Mostamand: We will make forward-looking statements during the call, which are based on management's current beliefs, projections, assumptions, and expectations. We assume no obligation to revise or update these statements. We caution listeners that these forward-looking statements are subject to risks, uncertainties, assumptions, and other factors that could cause our actual results to differ materially from our expectations. Please refer to our earnings press release issued today and our SEC filings for a detailed discussion of these factors.

Speaker #2: We caution listeners that these forward-looking statements are subject to risks, uncertainties, assumptions, and other factors that could cause our actual results to differ materially from our expectations.

Speaker #2: Please refer to our earnings press release issued today and our SEC filings for a detailed discussion of these factors. The earnings are released, the slide presentation that we will use during today's call, and our SEC filings can all be found in the Investor Relations section of our website at www.pragroup.com.

Najim Mostamand: The earnings release, the slide presentation that we will use during today's call, and our SEC filings can all be found in the Investor Relations section of our website at www.pragroup.com. Additionally, a replay of this call will be available shortly after its conclusion, and the replay dial-in information is included in the earnings press release. All comparisons mentioned today will be between Q4 2025 and Q4 2024 unless otherwise noted.

Speaker #2: Additionally, a replay of this call will be available shortly after its conclusion, and the replay dial-in information is included in the earnings press release.

Speaker #2: All comparisons mentioned today will be between Q4 2025 and Q4 2024 unless otherwise noted. During our call, we will discuss certain financial measures on an adjusted basis.

Najim Mostamand: During our call, we will discuss certain financial measures on an adjusted basis. Please refer to the appendix of the slide presentation used during this call for a reconciliation of the most directly comparable US GAAP financial measures to non-GAAP financial measures. With that, I'd now like to turn the call over to Martin. Thank you, Najim, and thank you, everyone, for joining us this evening. 2025 was a year of significant progress for PRA as we focused on strengthening our US platform, building on the strength and momentum of our European franchise, executing on our near-term priorities, and developing our longer-term strategy. As you can see on the slide, the key financial and operational metrics are moving in the right direction. We purchased $1.2 billion of portfolios in 2025 in line with our target and our third-highest investment year on record.

Najim Mostamand: During our call, we will discuss certain financial measures on an adjusted basis. Please refer to the appendix of the slide presentation used during this call for a reconciliation of the most directly comparable US GAAP financial measures to non-GAAP financial measures. With that, I'd now like to turn the call over to Martin.

Speaker #2: Please refer to the appendix of the slide presentation used during this call for a reconciliation of the most directly comparable US GAAP financial measures to non-GAAP financial measures.

Speaker #2: And with that, I'd now like to turn the call over to Martin.

Martin Sjolund: Thank you, Najim, and thank you, everyone, for joining us this evening. 2025 was a year of significant progress for PRA as we focused on strengthening our US platform, building on the strength and momentum of our European franchise, executing on our near-term priorities, and developing our longer-term strategy. As you can see on the slide, the key financial and operational metrics are moving in the right direction. We purchased $1.2 billion of portfolios in 2025 in line with our target and our third-highest investment year on record.

Speaker #3: Thank you, Najim. And thank you, everyone, for joining us this evening. 2025 was a year of significant progress for PRA, as we focused on strengthening our US platform, building on the strength and momentum of our European franchise, executing our on our near-term priorities, and developing our longer-term strategy.

Speaker #3: As you can see on the slide, the key financial and operational metrics are moving in the right direction. We purchased $1.2 billion of portfolios in 2025 in line with our target and our third highest investment year on record.

Speaker #3: These purchases, along with our numerous operational improvements, have driven our estimated remaining collections, or ERC, to a record $8.6 billion. Cash collections of $2.1 billion were a new record, up double digits for both the quarter and the year, primarily driven by the continued momentum of our operational initiatives, especially in the US legal channel, supplemented by the continued strong performance in Europe.

Najim Mostamand: These purchases, along with our numerous operational improvements, have driven our estimated remaining collections, or ERC, to a record $8.6 billion. Cash collections of $2.1 billion were a new record, up double digits for both the quarter and the year, primarily driven by the continued momentum of our operational initiatives, especially in the US legal channel, supplemented by the continued strong performance in Europe. This also drove record revenue of $1.2 billion. Adjusted cash efficiency improved to 61% from 59% last year as we delivered on our cash efficiency target while investing $125 million in the US legal collections channel in 2025. We expect these legal investments to generate significant cash collections in the years to come.

Martin Sjolund: These purchases, along with our numerous operational improvements, have driven our estimated remaining collections, or ERC, to a record $8.6 billion. Cash collections of $2.1 billion were a new record, up double digits for both the quarter and the year, primarily driven by the continued momentum of our operational initiatives, especially in the US legal channel, supplemented by the continued strong performance in Europe. This also drove record revenue of $1.2 billion. Adjusted cash efficiency improved to 61% from 59% last year as we delivered on our cash efficiency target while investing $125 million in the US legal collections channel in 2025. We expect these legal investments to generate significant cash collections in the years to come.

Speaker #3: This also drove record revenue of $1.2 billion. Adjusted cash efficiency improved to $61% from $59% last year, as we delivered on our cash efficiency target while investing $125 million in the US legal collections channel in 2025.

Speaker #3: We expect these legal investments to generate significant cash collections in the years to come. Adjusted net income increased to $73 million in 2025, and adjusted EBITDA for the last 12 months was up 16% to $1.3 billion.

Najim Mostamand: Adjusted net income increased to $73 million in 2025. Adjusted EBITDA for the last 12 months was up 16% to $1.3 billion, growing faster than cash collections of 13% in the same period. This suggests that we continue to gain operating leverage even as we increased investments in the legal channel. I think the results you see today demonstrate how far we have come as a company over the past 3 years, and especially in 2025. We've made solid progress across several key areas of our business. First, we've been increasing our purchase price multiples both in the US and Europe as we continue to prioritize returns over volume. Purchase price multiples are a proxy for gross returns.

Martin Sjolund: Adjusted net income increased to $73 million in 2025. Adjusted EBITDA for the last 12 months was up 16% to $1.3 billion, growing faster than cash collections of 13% in the same period. This suggests that we continue to gain operating leverage even as we increased investments in the legal channel. I think the results you see today demonstrate how far we have come as a company over the past 3 years, and especially in 2025. We've made solid progress across several key areas of our business. First, we've been increasing our purchase price multiples both in the US and Europe as we continue to prioritize returns over volume. Purchase price multiples are a proxy for gross returns.

Speaker #3: Growing faster than cash collections of 13% in the same period. This suggests that we continue to gain operating leverage even as we increased investments in the legal channel.

Speaker #3: I think the results you see today demonstrate how far we have come as a company over the past three years and especially in 2025.

Speaker #3: We've made solid progress across several key areas of our business. First, we've been increasing our purchase price multiples, both in the US and Europe, as we continue to prioritize returns over volume.

Speaker #3: Purchase price multiples are a proxy for gross returns, on a net basis we know that even lower multiples can still generate good returns if the costs are lower and the cash time used faster.

Najim Mostamand: On a net basis, we know that even lower multiples can still generate good returns if the costs are lower and the cash timing is faster, but both higher multiples and lower expense rates are the goal we're firmly focused on. Second, we've made numerous enhancements to our capabilities, especially in the US. We revamped our legal collection process, introduced new call center strategies, and expanded digital collections. We also introduced offshore calling and built a network of external debt collection agencies, or DCAs, to give us flexibility. In fact, we now have more than 2 million accounts being serviced by DCAs in the US. Third, we have also been making great progress in modernizing our IT platform. In Europe, we have all of our core markets on one common cloud platform and on one cloud-based omnichannel contact platform.

Martin Sjolund: On a net basis, we know that even lower multiples can still generate good returns if the costs are lower and the cash timing is faster, but both higher multiples and lower expense rates are the goal we're firmly focused on. Second, we've made numerous enhancements to our capabilities, especially in the US. We revamped our legal collection process, introduced new call center strategies, and expanded digital collections. We also introduced offshore calling and built a network of external debt collection agencies, or DCAs, to give us flexibility. In fact, we now have more than 2 million accounts being serviced by DCAs in the US. Third, we have also been making great progress in modernizing our IT platform. In Europe, we have all of our core markets on one common cloud platform and on one cloud-based omnichannel contact platform.

Speaker #3: But both higher multiples and lower expense rates are the goal we're firmly focused on. Second, we've made numerous enhancements to our capabilities, especially in the US.

Speaker #3: We revamped our legal collection process, introduced new call center strategies, and expanded digital collections. We also introduced offshore calling and built a network of external debt collection agencies, or DCAs, to give us flexibility.

Speaker #3: In fact, we now have more than 2 million accounts being serviced by DCAs in the US. Third, we have also been making great progress in modernizing our IT platform.

Speaker #3: In Europe, we have all of our core markets on one common cloud platform and on one cloud-based omnichannel contact platform. In the US, we are well underway in our cloud migration, and have initiated the transition to our new global contact platform.

Najim Mostamand: In the US, we are well underway in our cloud migration and have initiated the transition to our new global contact platform. At the same time, we're exploring and deploying new technologies globally, such as AI. We've already started testing a range of AI initiatives, from processing documents to interactive chatbots to using large language models to process massive unstructured data sets to help us inform our collection strategies. We see an opportunity for AI to create real value across a range of standardized processes, and we are already running very interesting pilots in a number of markets. Our global footprint really helps here since we can test new AI applications in smaller markets and then scale up the ones that deliver real value.

Martin Sjolund: In the US, we are well underway in our cloud migration and have initiated the transition to our new global contact platform. At the same time, we're exploring and deploying new technologies globally, such as AI. We've already started testing a range of AI initiatives, from processing documents to interactive chatbots to using large language models to process massive unstructured data sets to help us inform our collection strategies. We see an opportunity for AI to create real value across a range of standardized processes, and we are already running very interesting pilots in a number of markets. Our global footprint really helps here since we can test new AI applications in smaller markets and then scale up the ones that deliver real value.

Speaker #3: At the same time, we're exploring and deploying new technologies globally, such as AI. We've already started testing a range of AI initiatives, from processing documents to interactive chatbots to using large language models to process massive unstructured data sets to help us inform our collection strategies.

Speaker #3: We see an opportunity for AI to create real value across a range of standardized processes, and we are already running very interesting pilots in a number of markets.

Speaker #3: Our global footprint really helps here, since we can test new AI applications in smaller markets and then scale up the ones that deliver real value.

Speaker #3: On the underwriting side, we have leveraged our top global talent to help us dial in our models and are seeing good performance on the most recent vintages.

Najim Mostamand: On the underwriting side, we have leveraged our top global talent to help us dial in our models and are seeing good performance on the most recent vintages. Fourth, we continue to focus on cost. In the US, we made the difficult decision to eliminate more than 115 corporate and overhead roles in Q4, which resulted in total annualized gross savings of $20 million, with around $3 million of these savings being offset by increased outsourcing costs. We have also continued to transition to lower-cost call center offshoring, which now represents roughly a third of our US agent headcount. To demonstrate the growing operating leverage in our business, our US call center headcount decreased by 548 agents, or 42%, since the start of 2025, while our 2025 US core cash collections were up 20% versus the prior year.

Martin Sjolund: On the underwriting side, we have leveraged our top global talent to help us dial in our models and are seeing good performance on the most recent vintages. Fourth, we continue to focus on cost. In the US, we made the difficult decision to eliminate more than 115 corporate and overhead roles in Q4, which resulted in total annualized gross savings of $20 million, with around $3 million of these savings being offset by increased outsourcing costs. We have also continued to transition to lower-cost call center offshoring, which now represents roughly a third of our US agent headcount. To demonstrate the growing operating leverage in our business, our US call center headcount decreased by 548 agents, or 42%, since the start of 2025, while our 2025 US core cash collections were up 20% versus the prior year.

Speaker #3: Fourth, we continue to focus on cost. In the US, we made the difficult decision to eliminate more than $115 corporate and overhead roles in the fourth quarter, which resulted in total annualized gross savings of $20 million with around $3 million of these savings being offset by increased outsourcing costs.

Speaker #3: We've also continued to transition to lower-cost call center offshoring, which now represents roughly a third of our US agent headcount. To demonstrate the growing operating leverage in our business, our US call center headcount decreased by 548 agents, or 42%, since the start of 2025, while our 2025 US core cash collections were up 20% versus the prior year.

Speaker #3: And lastly, we maintained our strong and diversified capital structure with staggered maturities and leverage that has been declining steadily from a peak of $2.9 times in 2024 to $2.7 times at the end of 2025.

Najim Mostamand: Lastly, we maintained our strong and diversified capital structure with staggered maturities and leverage that has been declining steadily from a peak of 2.9 times in 2024 to 2.7 times at the end of 2025. We also returned capital to shareholders by repurchasing $20 million of our stock in 2025. The foundations of the business are strong, the future looks bright, and I'm very excited about the opportunities we have to build on this momentum. I will come back to share more on this after Rakesh provides a summary of our Q4 and full year financial results. Thanks, Martin. We purchased $315 million of portfolios during Q4, with $112 million in the US, $157 million in Europe, and $45 million in other markets.

Martin Sjolund: Lastly, we maintained our strong and diversified capital structure with staggered maturities and leverage that has been declining steadily from a peak of 2.9 times in 2024 to 2.7 times at the end of 2025. We also returned capital to shareholders by repurchasing $20 million of our stock in 2025. The foundations of the business are strong, the future looks bright, and I'm very excited about the opportunities we have to build on this momentum. I will come back to share more on this after Rakesh provides a summary of our Q4 and full year financial results.

Speaker #3: We also returned capital to shareholders by repurchasing $20 million of our stock in 2025. The foundations of the business are strong, the future looks bright, and I'm very excited about the opportunities we have to build on this momentum.

Speaker #3: I will come back to share more on this after Rakesh provides a summary of our Q4 and full-year financial results.

Rakesh Sehgal: Thanks, Martin. We purchased $315 million of portfolios during Q4, with $112 million in the US, $157 million in Europe, and $45 million in other markets.

Speaker #4: Thanks, Martin. We purchased $315 million of portfolios during the fourth quarter, with $112 million in the US and $157 million in Europe, and $45 million in other markets.

Speaker #4: For the full year, we purchased $1.2 billion of portfolios, in line with our 2025 target as we continue to focus on driving higher returns and net income while balancing investments with leverage.

Najim Mostamand: For the full year, we purchased $1.2 billion of portfolios in line with our 2025 target as we continue to focus on driving higher returns and net income while balancing investments with leverage. This approach is having a positive impact as the returns from our purchases have increased meaningfully over the past two years. Our purchase price multiples, which are a proxy for gross portfolio yields, were 2.16 times for US core in 2025 compared to 2.11 times in 2024 and higher than the 1.91 times in 2023. Similarly, we have seen an uptick in our Europe core purchase price multiples, with 2025 ending at 1.85 times, up from 1.8 times in 2024 and 1.69 times in 2023. While our purchase price multiples have ticked up, we are ultimately focused on delivering higher net returns, which incorporate the cost to collect, the funding cost, and the timing of cash flows.

Rakesh Sehgal: For the full year, we purchased $1.2 billion of portfolios in line with our 2025 target as we continue to focus on driving higher returns and net income while balancing investments with leverage. This approach is having a positive impact as the returns from our purchases have increased meaningfully over the past two years. Our purchase price multiples, which are a proxy for gross portfolio yields, were 2.16 times for US core in 2025 compared to 2.11 times in 2024 and higher than the 1.91 times in 2023. Similarly, we have seen an uptick in our Europe core purchase price multiples, with 2025 ending at 1.85 times, up from 1.8 times in 2024 and 1.69 times in 2023. While our purchase price multiples have ticked up, we are ultimately focused on delivering higher net returns, which incorporate the cost to collect, the funding cost, and the timing of cash flows.

Speaker #4: This approach is having a positive impact as the returns from our purchases have increased meaningfully over the past two years. Our purchase price multiples, which are a proxy for gross portfolio yields, were 2.16 times for US core in 2025 compared to 2.11 times in 2024, and higher than the 1.91 times in 2023.

Speaker #4: Similarly, we have seen an uptick in our Europe core purchase price multiples, with 2025 ending at 1.85 times up from 1.8 times in 2024 and 1.69 times in 2023.

Speaker #4: While our purchase price multiples have ticked up, we are ultimately focused on delivering higher net returns which incorporate the cost to collect, the funding cost, and the timing of cash flows.

Speaker #4: As a reminder, our European portfolios in aggregate have lower purchase price multiples due to the lower cost to collect in certain countries. ERC at quarter end was 8.6 billion dollars, up 15% year over year.

Najim Mostamand: As a reminder, our European portfolios in aggregate have lower purchase price multiples due to the lower cost to collect in certain countries. ERC at quarter end was $8.6 billion, up 15% year-over-year. ERC is well diversified, with the US accounting for 42% and Europe accounting for 51% of our ERC. This diversification helps mitigate risk from any single market and economic cycles. The replenishment rate, defined as the amount we would need to invest over the next 12 months to maintain current ERC levels based on the average purchase price multiples in 2025, was $982 million. As we look ahead to the next 18 months, we expect portfolio supply to remain stable. US credit card balances are at $1.1 trillion. Industry-wide charge-off rates of 4%+ are still higher versus pre-pandemic levels, with certain card issuers having charge-off rates north of that, providing significant supply opportunities.

Rakesh Sehgal: As a reminder, our European portfolios in aggregate have lower purchase price multiples due to the lower cost to collect in certain countries. ERC at quarter end was $8.6 billion, up 15% year-over-year. ERC is well diversified, with the US accounting for 42% and Europe accounting for 51% of our ERC. This diversification helps mitigate risk from any single market and economic cycles. The replenishment rate, defined as the amount we would need to invest over the next 12 months to maintain current ERC levels based on the average purchase price multiples in 2025, was $982 million. As we look ahead to the next 18 months, we expect portfolio supply to remain stable.

Speaker #4: ERC is well diversified, with the US accounting for 42% and Europe accounting for 51% of our ERC. This diversification helps mitigate risk from any single market and economic cycles.

Speaker #4: The replenishment rate defined as the amount we would need to invest over the next 12 months to maintain current ERC levels based on the average purchase price multiples in 2025 was 982 million dollars.

Speaker #4: As we look ahead to the next 18 months, we expect portfolio supply to remain stable. US credit card balances are at 1.1 trillion dollars, and industry-wide charge-off rates are 4% plus are still higher versus pre-pandemic levels, with certain card issuers having charge-off rates north of that, providing significant supply opportunities.

Rakesh Sehgal: US credit card balances are at $1.1 trillion. Industry-wide charge-off rates of 4%+ are still higher versus pre-pandemic levels, with certain card issuers having charge-off rates north of that, providing significant supply opportunities.

Speaker #4: Cash collections for the quarter were 532 million dollars, reflecting a strong 14% growth year over year. For the full year, cash collections grew 13% to 2.1 billion dollars, exceeding the high single-digit growth target we had for 2025.

Najim Mostamand: Cash collections for the quarter were $532 million, reflecting a strong 14% growth year-over-year. For the full year, cash collections grew 13% to $2.1 billion, exceeding the high single-digit growth target we had for 2025. Cash collections were driven by continued growth in our US legal collections channel and strong performance in Europe across multiple markets. In addition, our digital channel continues to show significant momentum, with global cash collections up 25% in 2025. US cash collections grew 17% in Q4 as well as in the full year 2025. US legal cash collections for the full year grew 28% to $483 million and were up approximately 83% since 2023 when we first started seeing the benefits from the improvements made in that channel.

Rakesh Sehgal: Cash collections for the quarter were $532 million, reflecting a strong 14% growth year-over-year. For the full year, cash collections grew 13% to $2.1 billion, exceeding the high single-digit growth target we had for 2025. Cash collections were driven by continued growth in our US legal collections channel and strong performance in Europe across multiple markets. In addition, our digital channel continues to show significant momentum, with global cash collections up 25% in 2025. US cash collections grew 17% in Q4 as well as in the full year 2025. US legal cash collections for the full year grew 28% to $483 million and were up approximately 83% since 2023 when we first started seeing the benefits from the improvements made in that channel.

Speaker #4: Cash collections were driven by continued growth in our US legal collections channel, and strong performance in Europe across multiple markets. In addition, our digital channel continues to show significant momentum, with global cash collections up 25% in 2025.

Speaker #4: US cash collections grew 17% in Q4, as well as in the full year 2025. US legal cash collections for the full year grew 28% to 483 million dollars, and were up approximately 83% since 2023, when we first started seeing the benefits from the improvements made in that channel.

Speaker #4: It's important to note that legal is not the channel that we lead with, but in cases where we are not able to get customers to engage with us through our other channels, we will eventually consider an account for legal collections.

Najim Mostamand: It's important to note that legal is not the channel that we lead with, but in cases where we are not able to get customers to engage with us through our other channels, we will eventually consider an account for legal collections. The legal channel typically provides greater collections certainty and a higher overall amount of cash collected versus other channels. Legal accounted for 48% of US core cash collections in 2025 compared to 39% two years ago. Europe cash collections grew 11% for Q4 and 13% for full year 2025. We had strong cash collections this quarter relative to our expectations. Globally, cash collections exceeded our expectations by 7%, with the US exceeding by 5% and Europe exceeding by 10%. The US core COVID vintages of 2021, 2022, and 2023, which now comprise 9% of ERC, collectively performed in line with expectations in Q4.

Rakesh Sehgal: It's important to note that legal is not the channel that we lead with, but in cases where we are not able to get customers to engage with us through our other channels, we will eventually consider an account for legal collections. The legal channel typically provides greater collections certainty and a higher overall amount of cash collected versus other channels. Legal accounted for 48% of US core cash collections in 2025 compared to 39% two years ago. Europe cash collections grew 11% for Q4 and 13% for full year 2025.

Speaker #4: The legal channel typically provides greater collections certainty and a higher overall amount of cash collected versus other channels. Legal accounted for 48% of US core cash collections in 2025, compared to 39% two years ago.

Speaker #4: Europe cash collections grew 11% for the fourth quarter, and 13% for full year 2025. We had strong cash collections this quarter relative to our expectations.

Rakesh Sehgal: We had strong cash collections this quarter relative to our expectations. Globally, cash collections exceeded our expectations by 7%, with the US exceeding by 5% and Europe exceeding by 10%. The US core COVID vintages of 2021, 2022, and 2023, which now comprise 9% of ERC, collectively performed in line with expectations in Q4.

Speaker #4: Globally, cash collections exceeded our expectations by 7%, with the US exceeding by 5% and Europe exceeding by 10%. The US core COVID vintages of 21, 22, and 23, which now comprise 9% of ERC, collectively performed in line with expectations in Q4.

Speaker #4: Our recent US vintages have also performed well, with the 2024 vintage increasing relative to expectations driven by strong legal performance and the 2025 vintage as performing to expectations.

Najim Mostamand: Our recent US vintages have also performed well, with the 2024 vintage increasing relative to expectations, driven by strong legal performance, and the 2025 vintage is performing to expectations. With respect to the consumer environment, our overall customer profile remains stable across the US and Europe. Moving to a summary of our income statement, portfolio revenue increased 15% during the quarter and 8% in 2025, driven primarily by the growth in portfolio income. Portfolio income, which is the more stable and predictable yield component of our revenue, grew 14% in the quarter to $263 million and 18% for the full year to $1 billion, a company record. Our portfolio income increased by 34% compared to 2023 as we have continued to benefit from a healthy supply environment and improved purchase price multiples.

Rakesh Sehgal: Our recent US vintages have also performed well, with the 2024 vintage increasing relative to expectations, driven by strong legal performance, and the 2025 vintage is performing to expectations. With respect to the consumer environment, our overall customer profile remains stable across the US and Europe. Moving to a summary of our income statement, portfolio revenue increased 15% during the quarter and 8% in 2025, driven primarily by the growth in portfolio income. Portfolio income, which is the more stable and predictable yield component of our revenue, grew 14% in the quarter to $263 million and 18% for the full year to $1 billion, a company record. Our portfolio income increased by 34% compared to 2023 as we have continued to benefit from a healthy supply environment and improved purchase price multiples.

Speaker #4: With respect to the consumer environment, our overall customer profile remains stable across the US and Europe, moving to a summary of our income statement.

Speaker #4: Portfolio revenue increased 15% during the quarter and 8% in 2025, driven primarily by the growth in portfolio income. Portfolio income, which is the more stable and predictable yield component of our revenue, grew 14% in the quarter, to 263 million dollars, and 18% for the full year to 1 billion dollars, a company record.

Speaker #4: Our portfolio income increased by 34% compared to 2023, as we have continued to benefit from a healthy supply environment and improved purchase price multiples.

Speaker #4: Portfolio income has been growing faster than cash collections, and is contributing more to net income, and we expect the portfolio income contribution to net income to increase as we move forward.

Najim Mostamand: Portfolio income has been growing faster than cash collections and is contributing more to net income. We expect the portfolio income contribution to net income to increase as we move forward. Changes in expected recoveries were $64 million in the quarter and $176 million in 2025. Of the $176 million, 68% or $121 million came from cash overperformance, or cash received above our expectations. The remaining $56 million or 32% was from changes in expected future recoveries or the net present value of the increase in our ERC. Let me dive a little deeper into what is actually driving our portfolio income. Some of the factors include: Number one, higher purchase price multiples on our investments as we become more selective in our buying and more effective in our collection capabilities. Number two, improved cash performance driven by operational initiatives such as legal and digital collections.

Rakesh Sehgal: Portfolio income has been growing faster than cash collections and is contributing more to net income. We expect the portfolio income contribution to net income to increase as we move forward. Changes in expected recoveries were $64 million in the quarter and $176 million in 2025. Of the $176 million, 68% or $121 million came from cash overperformance, or cash received above our expectations. The remaining $56 million or 32% was from changes in expected future recoveries or the net present value of the increase in our ERC.

Speaker #4: Changes in expected recoveries were 64 million dollars in the quarter, and 176 million dollars in 2025. Of the 176 million dollars, 68% or 121 million dollars came from cash over performance, or cash received above our expectations.

Speaker #4: And the remaining 56 million dollars, or 32%, was from changes in expected future recoveries, or the net present value of the increase in our ERC.

Rakesh Sehgal: Let me dive a little deeper into what is actually driving our portfolio income. Some of the factors include: Number one, higher purchase price multiples on our investments as we become more selective in our buying and more effective in our collection capabilities. Number two, improved cash performance driven by operational initiatives such as legal and digital collections.

Speaker #4: Let me dive a little deeper into what is actually driving our portfolio income. Some of the factors include: number one, higher purchase price multiples on our investments, as we become more selective in our buying and more effective in our collection capabilities.

Speaker #4: Number two, improved cash performance driven by operational initiatives such as legal and digital collections. And number three, when appropriate, increasing our future projections of ERC on existing portfolios to reflect higher levels of expected lifetime collections, leading to portfolio write-ups.

Najim Mostamand: Number three, when appropriate, increasing our future projections of ERC on existing portfolios to reflect higher levels of expected lifetime collections, leading to portfolio write-ups. As you can see on the chart, we have a long track record of cash overperformance, especially in Europe. You may recall we did a deep dive on our US vintages in Q3. We may do these deep dives from time to time across our global vintages. Turning now to the rest of the income statement. Operating expenses were $208 million for the quarter and $1.2 billion for the full year. Excluding the non-cash goodwill impairment charge recorded in Q3, adjusted operating expenses were $819 million in 2025, up 6% from the prior year, primarily due to the continued investments in the legal collections channel. Legal collection costs were $44 million this quarter, up $10 million from the prior year period.

Rakesh Sehgal: Number three, when appropriate, increasing our future projections of ERC on existing portfolios to reflect higher levels of expected lifetime collections, leading to portfolio write-ups. As you can see on the chart, we have a long track record of cash overperformance, especially in Europe. You may recall we did a deep dive on our US vintages in Q3. We may do these deep dives from time to time across our global vintages. Turning now to the rest of the income statement. Operating expenses were $208 million for the quarter and $1.2 billion for the full year.

Speaker #4: As you can see on the chart, we have a long track record of cash over performance, especially in Europe. You may recall we did a deep dive on our US vintages in the third quarter.

Speaker #4: We may do these deep dives from time to time, across our global vintages. Turning now to the rest of the income statement. Operating expenses were 208 million dollars for the quarter, and 1.2 billion dollars for the full year.

Rakesh Sehgal: Excluding the non-cash goodwill impairment charge recorded in Q3, adjusted operating expenses were $819 million in 2025, up 6% from the prior year, primarily due to the continued investments in the legal collections channel. Legal collection costs were $44 million this quarter, up $10 million from the prior year period.

Speaker #4: Excluding the non-cash goodwill impairment charge recorded in Q3, adjusted operating expenses were $819 million in 2025, up 6% from the prior year, primarily due to the continued investments in the legal collections channel.

Speaker #4: Legal collection costs were 44 million dollars this quarter, up 10 million dollars from the prior year period. For the full year, legal collection costs were 162 million dollars, up 37 million dollars, or 30% from the prior year.

Najim Mostamand: For the full year, legal collection costs were $162 million, up $37 million or 30% from the prior year. What is important is that when you look at the composition of our expenses, you'll see that our operating model is becoming more flexible and variable. Over the past couple of years, our US onshore agent headcount has declined by 42% in 2025. The percentage of offshore agents has grown from 0% to approximately 32%. The number of US call centers has shrunk from six to three. Our IT infrastructure is moving more to third-party cloud versus on-premise data centers, and we have been using more DCAs. This progress gives us greater optionality to flex up or down as needed, further supporting our business through different stages of the credit cycle. Net interest expense was $64 million for the quarter and $252 million for the full year.

Rakesh Sehgal: For the full year, legal collection costs were $162 million, up $37 million or 30% from the prior year. What is important is that when you look at the composition of our expenses, you'll see that our operating model is becoming more flexible and variable. Over the past couple of years, our US onshore agent headcount has declined by 42% in 2025. The percentage of offshore agents has grown from 0% to approximately 32%. The number of US call centers has shrunk from six to three. Our IT infrastructure is moving more to third-party cloud versus on-premise data centers, and we have been using more DCAs.

Speaker #4: What is important is that when you look at the composition of our expenses, you'll see that our operating model is becoming more flexible and variable.

Speaker #4: Over the past couple of years, our US onshore agent headcount has declined by 42% in 2025. The percentage of offshore agents has grown from 0% to approximately 32%.

Speaker #4: The number of US call centers has shrunk from 6 to 3. Our IT infrastructure is moving more to third-party cloud versus on-premise data centers.

Speaker #4: And we have been using more DCAs. This progress gives us greater optionality to flex up or down as needed. Further supporting our business through different stages of the credit cycle.

Rakesh Sehgal: This progress gives us greater optionality to flex up or down as needed, further supporting our business through different stages of the credit cycle. Net interest expense was $64 million for the quarter and $252 million for the full year.

Speaker #4: Net interest expense was 64 million dollars for the quarter, and 252 million dollars for the full year. The year-over-year increase for both periods, primarily reflects an increase in debt balances due to new portfolio purchases.

Najim Mostamand: The year-over-year increase for both periods primarily reflects an increase in debt balances due to new portfolio purchases. Net income attributable to PRA for the quarter was $57 million. This reflects an effective tax rate of 4% for the quarter, driven by a number of factors impacting the year, including the non-cash goodwill impairment charge and the geographic mix of earnings during Q4. For the full year, net loss attributable to PRA was $305 million, which was driven by the non-cash goodwill impairment charge of $413 million we recorded in Q3. On an adjusted basis, after excluding the gain on sale of our equity investment in Brazil in Q2 and the non-cash goodwill impairment charge, net income was $73 million or $1.84 in adjusted diluted earnings per share, up 3% from the $71 million in 2024.

Rakesh Sehgal: The year-over-year increase for both periods primarily reflects an increase in debt balances due to new portfolio purchases. Net income attributable to PRA for the quarter was $57 million. This reflects an effective tax rate of 4% for the quarter, driven by a number of factors impacting the year, including the non-cash goodwill impairment charge and the geographic mix of earnings during Q4. For the full year, net loss attributable to PRA was $305 million, which was driven by the non-cash goodwill impairment charge of $413 million we recorded in Q3. On an adjusted basis, after excluding the gain on sale of our equity investment in Brazil in Q2 and the non-cash goodwill impairment charge, net income was $73 million or $1.84 in adjusted diluted earnings per share, up 3% from the $71 million in 2024.

Speaker #4: Net income attributable to PRA for the quarter was 57 million dollars. This reflects an effective tax rate of 4% for the quarter, driven by a number of factors impacting the year, including the non-cash goodwill impairment charge and the geographic mix of earnings during the fourth quarter.

Speaker #4: For the full year, net loss attributable to PRA was 305 million dollars, which was driven by the non-cash goodwill impairment charge of 413 million dollars, we recorded in the third quarter.

Speaker #4: On an adjusted basis, after excluding the gain on sale of our equity investment in Brazil in Q2, and the non-cash goodwill impairment charge, net income was 73 million dollars, or $1.84 in adjusted diluted earnings per share, up 3% from the 71 million dollars in 2024.

Speaker #4: The adjusted net income in 2025 demonstrates the earnings power of our platform, with a higher portion of net income from portfolio income, as we continue to improve core operations, reduce overhead, and invest in legal, digital, and offshoring to transform the business.

Najim Mostamand: The adjusted net income in 2025 demonstrates the earnings power of our platform, with a higher portion of net income from portfolio income as we continue to improve core operations, reduce overhead, and invest in legal, digital, and offshoring to transform the business. Ultimately, while there will be variability in our net income on a quarterly basis, our focus remains on growing the bottom line and improving returns with the goal of continuing the trends you have seen in 2025. Our Q4 results give a glimpse into the kind of earnings power that we can generate from our significant ERC and our improving operations, we are not yet at a point where that magnitude of earnings is a baseline. Q1, for example, tends to have higher operating expenses as we begin the year with enhanced marketing to our customers.

Rakesh Sehgal: The adjusted net income in 2025 demonstrates the earnings power of our platform, with a higher portion of net income from portfolio income as we continue to improve core operations, reduce overhead, and invest in legal, digital, and offshoring to transform the business. Ultimately, while there will be variability in our net income on a quarterly basis, our focus remains on growing the bottom line and improving returns with the goal of continuing the trends you have seen in 2025. Our Q4 results give a glimpse into the kind of earnings power that we can generate from our significant ERC and our improving operations, we are not yet at a point where that magnitude of earnings is a baseline. Q1, for example, tends to have higher operating expenses as we begin the year with enhanced marketing to our customers.

Speaker #4: Ultimately, while there will be variability in our net income on a quarterly basis, our focus remains on growing the bottom line, and improving returns with the goal of continuing the trends you have seen in 2025.

Speaker #4: Although our Q4 results give a glimpse into the kind of earnings power that we can generate from our significant ERC, and our improving operations, we are not yet at a point where that magnitude of earnings is a baseline.

Speaker #4: Q1, for example, tends to have higher operating expenses as we begin the year with enhanced marketing to our customers. Also, Q4 results were impacted by an unusually low effective tax rate.

Najim Mostamand: Q4 results were impacted by an unusually low effective tax rate. Due to the quarter-to-quarter variability that can occur, we believe it is more helpful to look at the business on an annual or rolling four-quarter average basis. In addition to net income, we also focus on cash metrics, which we believe provides a more telling measure of our operating success. Cash efficiency ratio was 61% for the quarter and 42% for the full year. On an adjusted basis, excluding the goodwill impairment charge, cash efficiency was 61% for the full year, in line with our 60%+ target for the year. Adjusted EBITDA for the last 12 months was $1.3 billion, up 16% year-over-year, driven by our cash collections growth of 13% exceeding adjusted operating expense growth of 6%. Adjusted EBITDA was also up 31% compared to 2023.

Rakesh Sehgal: Q4 results were impacted by an unusually low effective tax rate. Due to the quarter-to-quarter variability that can occur, we believe it is more helpful to look at the business on an annual or rolling four-quarter average basis. In addition to net income, we also focus on cash metrics, which we believe provides a more telling measure of our operating success. Cash efficiency ratio was 61% for the quarter and 42% for the full year. On an adjusted basis, excluding the goodwill impairment charge, cash efficiency was 61% for the full year, in line with our 60%+ target for the year. Adjusted EBITDA for the last 12 months was $1.3 billion, up 16% year-over-year, driven by our cash collections growth of 13% exceeding adjusted operating expense growth of 6%. Adjusted EBITDA was also up 31% compared to 2023.

Speaker #4: Due to the quarter-to-quarter variability that can occur, we believe it is more helpful to look at the business on an annual or rolling four-quarter average basis.

Speaker #4: In addition to net income, we also focus on cash metrics, which we believe provide a more telling measure of our operating success. Cash efficiency ratio was 61% for the quarter, and 42% for the full year.

Speaker #4: On an adjusted basis, excluding the goodwill impairment charge, cash efficiency was 61% for the full year, in line with our 60% plus target for the year.

Speaker #4: Adjusted EBITDA for the last 12 months was 1.3 billion dollars, up 16% year-over-year. Driven by our cash collections growth of 13% exceeding adjusted operating expense growth of 6%, adjusted EBITDA was also up 31% compared to 2023.

Speaker #4: Our net leverage, defined as net debt to adjusted EBITDA, was 2.7 times as of December 31, compared to 2.8 times in the prior year period, and 2.9 times at the peak in September 2024, as we continue to reduce leverage.

Najim Mostamand: Our net leverage, defined as net debt to adjusted EBITDA, was 2.7x as of 31 December, compared to 2.8x in the prior year period and 2.9x at the peak in September 2024 as we continue to reduce leverage. You will note that not only is adjusted EBITDA increasing, but the quantum of debt has been fairly stable over the past three quarters as we generate higher cash flow. With adjusted EBITDA continuing to grow, we expect to further delever in the near term. In terms of our funding, we have ample liquidity and a strong capital structure that is well diversified between bank and bond debt.

Rakesh Sehgal: Our net leverage, defined as net debt to adjusted EBITDA, was 2.7x as of 31 December, compared to 2.8x in the prior year period and 2.9x at the peak in September 2024 as we continue to reduce leverage. You will note that not only is adjusted EBITDA increasing, but the quantum of debt has been fairly stable over the past three quarters as we generate higher cash flow. With adjusted EBITDA continuing to grow, we expect to further delever in the near term. In terms of our funding, we have ample liquidity and a strong capital structure that is well diversified between bank and bond debt.

Speaker #4: You will note that not only is adjusted EBITDA increasing, but the quantum of debt has been fairly stable over the past three quarters, as we generate higher cash flow.

Speaker #4: With adjusted EBITDA continuing to grow, we expect to further delever in the near term. In terms of our funding, we have ample liquidity and a strong capital structure that is well diversified between bank and bond debt.

Speaker #4: As of December 31, we had $3.2 billion in total committed capital under our credit facilities, with total availability of $1.1 billion. This is comprised of $825 million available based on current ERC, and $274 million of additional availability that we can draw from, subject to borrowing base and debt covenants, including advance rates.

Najim Mostamand: As of December 31, we had $3.2 billion in total committed capital under our credit facilities, with total availability of $1.1 billion, comprised of $825 million available based on current ERC and $274 million of additional availability that we can draw from, subject to borrowing base and debt covenants, including advance rates. Over the past couple of years, we have taken numerous actions to further diversify and strengthen our capital structure, including most recently issuing our first-ever Eurobond in late 2025. We have no debt maturities until November 2027, when our European credit facility matures. We are already in discussions with our longstanding partners to refinance the facility this year. During the quarter, we also repurchased $10 million of our shares, bringing the total amount repurchased in 2025 to $20 million.

Rakesh Sehgal: As of December 31, we had $3.2 billion in total committed capital under our credit facilities, with total availability of $1.1 billion, comprised of $825 million available based on current ERC and $274 million of additional availability that we can draw from, subject to borrowing base and debt covenants, including advance rates. Over the past couple of years, we have taken numerous actions to further diversify and strengthen our capital structure, including most recently issuing our first-ever Eurobond in late 2025. We have no debt maturities until November 2027, when our European credit facility matures. We are already in discussions with our longstanding partners to refinance the facility this year. During the quarter, we also repurchased $10 million of our shares, bringing the total amount repurchased in 2025 to $20 million.

Speaker #4: Over the past couple of years, we have taken numerous actions to further diversify and strengthen our capital structure, including most recently issuing our first-ever Eurobond in late 2025.

Speaker #4: We have no debt maturities until November 2027, when our European credit facility matures. We are already in discussions with our longstanding partners to refinance the facility this year.

Speaker #4: During the quarter, we also repurchased 10 million dollars of our shares, bringing the total amount repurchased in 2025 to 20 million dollars. We have approximately 50 million dollars remaining under our board authorization, and will continue to evaluate share repurchases as part of our overall capital allocation strategy.

Najim Mostamand: We have approximately $50 million remaining under our board authorization and will continue to evaluate share repurchases as part of our overall capital allocation strategy. As we have previously noted, the authorization remains subject to the discretion of our board, and repurchases are subject to restrictive covenants in our credit facilities and the indentures that cover our outstanding notes. Overall, as our 2025 financial performance shows, we are moving in the right direction, improving our financial profile and delivering higher returns while reducing leverage. I'll now turn it back over to Martin. Thanks, Rakesh. PRA has come a long way in the past 3 years, and I want to share our strategy for the next few years.

Rakesh Sehgal: We have approximately $50 million remaining under our board authorization and will continue to evaluate share repurchases as part of our overall capital allocation strategy. As we have previously noted, the authorization remains subject to the discretion of our board, and repurchases are subject to restrictive covenants in our credit facilities and the indentures that cover our outstanding notes. Overall, as our 2025 financial performance shows, we are moving in the right direction, improving our financial profile and delivering higher returns while reducing leverage. I'll now turn it back over to Martin.

Speaker #4: As we have previously noted, the authorization remains subject to the discretion of our board and repurchases are subject to restrictive covenants in our credit facilities, and the indentures that cover our outstanding notes.

Speaker #4: Overall, as our 2025 financial performance shows, we are moving in the right direction. Improving our financial profile and delivering higher returns while reducing leverage.

Speaker #4: I'll now turn it back over to Martin.

Martin Sjolund: Thanks, Rakesh. PRA has come a long way in the past 3 years, and I want to share our strategy for the next few years.

Speaker #1: Thanks, Rakesh. PRA has come a long way in the past three years, and I want to share our strategy for the next few years.

Speaker #1: To set the stage and provide a little bit of context, we're celebrating PRA's 30th anniversary this year, and looking back at our history, we can see three distinct phases of our company's evolution.

Najim Mostamand: To set the stage and provide a little bit of context, we're celebrating PRA's 30th anniversary this year. Looking back at our history, we can see three distinct phases of our company's evolution. The first phase of PRA, or PRA 1.0, was when PRA grew from a startup into one of the leading players in the US industry. We see PRA 2.0 as the period of global expansion into Europe, South America, and beyond, building one of the most globally diversified companies in the industry. Now, PRA 3.0 is about how we evolve PRA into a high-performing, technology-enabled, global allocator of capital. This strategy has three important vectors: one, capital and investing. Two, operations, technology, and data. Three, people and culture. The first vector is capital and investing, where we are focused on investing with discipline and allocating capital to the highest return opportunities.

Martin Sjolund: To set the stage and provide a little bit of context, we're celebrating PRA's 30th anniversary this year. Looking back at our history, we can see three distinct phases of our company's evolution. The first phase of PRA, or PRA 1.0, was when PRA grew from a startup into one of the leading players in the US industry. We see PRA 2.0 as the period of global expansion into Europe, South America, and beyond, building one of the most globally diversified companies in the industry. Now, PRA 3.0 is about how we evolve PRA into a high-performing, technology-enabled, global allocator of capital.

Speaker #1: The first phase of PRA, or PRA 1.0, was when PRA grew from a startup into one of the leading players in the US industry.

Speaker #1: We see PRA 2.0 as the period of global expansion into Europe, South America, and beyond, building one of the most globally diversified companies in the industry.

Speaker #1: And now, PRA 3.0 is about how we evolve PRA into a high-performing, technology-enabled, global allocator of capital. This strategy has three important vectors. One, capital investing.

Martin Sjolund: This strategy has three important vectors: one, capital and investing. Two, operations, technology, and data. Three, people and culture. The first vector is capital and investing, where we are focused on investing with discipline and allocating capital to the highest return opportunities.

Speaker #1: Two, operations, technology, and data. And three, people and culture. The first vector is capital and investing. Where we are focused on investing with discipline and allocating capital to the highest return opportunities.

Speaker #1: This vector has four main elements. Number one, we will make disciplined global NPL investments. We will do this by leveraging our global diversification, which allows us to allocate capital across a range of markets.

Najim Mostamand: This vector has 4 main elements. Number 1, we will make disciplined global NPL investments. We will do this by leveraging our global diversification, which allows us to allocate capital across a range of markets. We manage this through a global investment framework, prioritizing long-term returns over growth for growth's sake, and expanding carefully into new product opportunities that fit our return profile. On this point, we have been exploring the possibility of new asset classes that leverage our data and capabilities. Number 2, we're focused on delivering a strong financial profile, 1 that can generate more predictable net income, significantly grow cash flow, create a more flexible cost profile, and reduce our leverage to the mid-2x area over time. Number 3, we will maintain a conservative balance sheet with ample liquidity and well-diversified and staggered funding.

Martin Sjolund: This vector has 4 main elements. Number 1, we will make disciplined global NPL investments. We will do this by leveraging our global diversification, which allows us to allocate capital across a range of markets. We manage this through a global investment framework, prioritizing long-term returns over growth for growth's sake, and expanding carefully into new product opportunities that fit our return profile. On this point, we have been exploring the possibility of new asset classes that leverage our data and capabilities. Number 2, we're focused on delivering a strong financial profile, 1 that can generate more predictable net income, significantly grow cash flow, create a more flexible cost profile, and reduce our leverage to the mid-2x area over time. Number 3, we will maintain a conservative balance sheet with ample liquidity and well-diversified and staggered funding.

Speaker #1: We manage this through a global investment framework, prioritizing long-term returns over growth-for-growth's sake. And expanding carefully into new product opportunities that fit our return profile.

Speaker #1: On this point, we have been exploring the possibility of new asset classes that leverage our data and capabilities. Number two, we're focused on delivering a strong financial profile.

Speaker #1: One that can generate more predictable net income, significantly grow cash flow, create a more flexible cost profile, and reduce our leverage to the mid-to-times area over time.

Speaker #1: Number three, we will maintain a conservative balance sheet with ample liquidity and well-diversified and staggered funding. We will also explore alternative funding mechanisms to create optionality and flexibility for the future.

Najim Mostamand: We will also explore alternative funding mechanisms to create optionality and flexibility for the future. Number 4, we will continue to employ a prudent capital allocation strategy, prioritizing investments in the core business, whether that's through disciplined purchases of portfolios with attractive returns or investments in our operations. In addition, we will evaluate opportunistic share repurchases when we believe that they can create incremental value. At the same time, we're focused on ensuring that all markets and segments are delivering the returns we need. Turning now to the second vector: operations, technology, and data. Here, we are focused on continuing to modernize the engine, becoming leaner, more flexible, and more tech-driven. The first subcomponent here is transforming our operations. We aim to balance a mix of in-house collections with a range of flexible external capabilities.

Martin Sjolund: We will also explore alternative funding mechanisms to create optionality and flexibility for the future. Number 4, we will continue to employ a prudent capital allocation strategy, prioritizing investments in the core business, whether that's through disciplined purchases of portfolios with attractive returns or investments in our operations. In addition, we will evaluate opportunistic share repurchases when we believe that they can create incremental value. At the same time, we're focused on ensuring that all markets and segments are delivering the returns we need. Turning now to the second vector: operations, technology, and data. Here, we are focused on continuing to modernize the engine, becoming leaner, more flexible, and more tech-driven. The first subcomponent here is transforming our operations. We aim to balance a mix of in-house collections with a range of flexible external capabilities.

Speaker #1: And number four, we will continue to employ a prudent capital allocation strategy, prioritizing investments in the core business, whether that's through disciplined purchases of portfolios with attractive returns, or investments in our operations.

Speaker #1: In addition, we will evaluate opportunistic share repurchases when we believe that they can create incremental value. At the same time, we're focused on ensuring that all markets and segments are delivering the returns we need.

Speaker #1: Turning now to the second vector, operations, technology, and continuing to modernize the engine, becoming leaner, more flexible, and more tech-driven. The first subcomponent here is transforming our operations.

Speaker #1: We aim to balance a mix of in-house collections with a range of flexible external capabilities. The internal platform gives us cost benefits in the legal channel, good customer engagement, more visibility of data, and better predictability.

Najim Mostamand: The internal platform gives us cost benefits in the legal channel, good customer engagement, more visibility of data, and better predictability. On the external side, we will continue to leverage our US offshore operations, which are still growing, and provide a low-cost and effective platform for certain types of collection activity. Today, offshoring represents about a third of our US agents, and we will look to grow this mix in the coming years. We will also leverage our global network of DCAs to create flexibility to scale up and down and to leverage specialist capabilities. At the same time, we will also be using automation and scale across the business, specifically in the legal collections channel. Finally, we plan to continue driving digital innovation that makes it easier for customers to work with us in resolving their debts while providing us with a very low-cost collection channel.

Martin Sjolund: The internal platform gives us cost benefits in the legal channel, good customer engagement, more visibility of data, and better predictability. On the external side, we will continue to leverage our US offshore operations, which are still growing, and provide a low-cost and effective platform for certain types of collection activity. Today, offshoring represents about a third of our US agents, and we will look to grow this mix in the coming years. We will also leverage our global network of DCAs to create flexibility to scale up and down and to leverage specialist capabilities.

Speaker #1: On the external side, we will continue to leverage our US offshore operations, which are still growing, and provide a low-cost and effective platform for certain types of collection activity.

Speaker #1: Today, offshoring represents about a third of our US agents, and we will look to grow this mix in the coming years. We will also leverage our global network of DCAs to create flexibility to scale up and down, and to leverage specialist capabilities.

Martin Sjolund: At the same time, we will also be using automation and scale across the business, specifically in the legal collections channel. Finally, we plan to continue driving digital innovation that makes it easier for customers to work with us in resolving their debts while providing us with a very low-cost collection channel.

Speaker #1: At the same time, we will also be using automation and scale across the business, specifically in the legal collections channel. Finally, we plan to continue driving digital innovation that makes it easier for customers to work with us in resolving their debts while providing us with a very low-cost collection channel.

Speaker #1: The second subcomponent is fully leveraging technology. We are driving scale benefits by leveraging technology standardization where it makes sense for us. This is already in place in Europe, and we expect to make significant progress on this in the US in 2026.

Najim Mostamand: The second subcomponent is fully leveraging technology. We are driving scale benefits by leveraging technology standardization where it makes sense for us. This is already in place in Europe, and we expect to make significant progress on this in the US in 2026. We're also planning to modernize our US core system and data architecture. This should improve our ability to rapidly apply new technologies and save us significant cost over time. The third subcomponent is enhanced data and analytics. This has long been a key part of what we do, and we are investing in talent and data to generate better customer insights. We also believe that AI has the potential to transform a company like ours. PRA has large datasets from the 70 million accounts we have acquired globally. We have hundreds of millions of documents and billions of call recordings.

Martin Sjolund: The second subcomponent is fully leveraging technology. We are driving scale benefits by leveraging technology standardization where it makes sense for us. This is already in place in Europe, and we expect to make significant progress on this in the US in 2026. We're also planning to modernize our US core system and data architecture. This should improve our ability to rapidly apply new technologies and save us significant cost over time. The third subcomponent is enhanced data and analytics.

Speaker #1: We're also planning to modernize our US core system and data architecture. This should improve our ability to rapidly apply new technologies and save us significant cost over time.

Speaker #1: The third subcomponent is enhanced data and analytics. This is long been a key part of what we do, and we're investing in talent and data to generate better customer insights.

Martin Sjolund: This has long been a key part of what we do, and we are investing in talent and data to generate better customer insights. We also believe that AI has the potential to transform a company like ours. PRA has large datasets from the 70 million accounts we have acquired globally. We have hundreds of millions of documents and billions of call recordings.

Speaker #1: We also believe that AI has the potential to transform a company like ours. 70 million accounts we have acquired globally. We have hundreds of millions of documents and billions of call recordings.

Speaker #1: There's a significant opportunity to digitize workflows, serve customers digitally, and use virtual agents to transform customer service. This will take time, but with our data, our scale, and our continued investment in technology and talent, we see a big opportunity.

Najim Mostamand: There's a significant opportunity to digitize workflows, serve customers digitally, and use virtual agents to transform customer service. This will take time, but with our data, our scale, and our continued investment in technology and talent, we see a big opportunity. In fact, we recently hired a senior AI leader into our new Charlotte office, and we are excited to see how he can help us accelerate our progress. The final subcomponent is disciplined cost management. As I have said from day 1, cost is very important in a business like ours. Although we made a lot of progress last year, cost control is a mindset, not just a one-off project. We will continue our drive to reduce our costs and create flexibility in our cost structure. This includes employing a bottoms-up approach of zero-based reviews while driving synergies across existing overhead functions.

Martin Sjolund: There's a significant opportunity to digitize workflows, serve customers digitally, and use virtual agents to transform customer service. This will take time, but with our data, our scale, and our continued investment in technology and talent, we see a big opportunity. In fact, we recently hired a senior AI leader into our new Charlotte office, and we are excited to see how he can help us accelerate our progress. The final subcomponent is disciplined cost management. As I have said from day 1, cost is very important in a business like ours.

Speaker #1: In fact, we recently hired a senior AI leader into our new Charlotte office and we are excited to see how he can help us accelerate our progress.

Speaker #1: The final subcomponent is disciplined cost management. As I have said from day one, cost is very important in a business like ours. Although we made a lot of progress last year, cost control is a mindset, not just a one-off project.

Martin Sjolund: Although we made a lot of progress last year, cost control is a mindset, not just a one-off project. We will continue our drive to reduce our costs and create flexibility in our cost structure. This includes employing a bottoms-up approach of zero-based reviews while driving synergies across existing overhead functions.

Speaker #1: And so we will continue our drive to reduce our costs and create flexibility in our cost structure. This includes employing a bottoms-up approach of zero-based reviews, while driving synergies across existing overhead functions.

Speaker #1: We will also be shifting more toward a variable cost structure, leveraging external legal capabilities, call center offshoring, and DCAs globally. The third and final vector of our 3.0 strategy is people and culture.

Najim Mostamand: We will also be shifting more toward a variable cost structure, leveraging external legal capabilities, call center offshoring, and DCAs globally. The third and final vector of our 3.0 strategy is people and culture, where we're focused on establishing a winning culture by embedding a high-performance ownership mindset. I'm a strong believer in the importance of culture in an organization. We can develop the best strategy on paper, but at the end of the day, it's only as good as the teams of people across PRA who will execute this strategy. PRA has a highly talented team of people, many who have been with us for decades. We will focus on continuing to build on the strong culture we have in place, both leveraging the long experience of those who have been here for decades and integrating fresh perspectives from people who joined recently but who bring critical external perspectives.

Martin Sjolund: We will also be shifting more toward a variable cost structure, leveraging external legal capabilities, call center offshoring, and DCAs globally. The third and final vector of our 3.0 strategy is people and culture, where we're focused on establishing a winning culture by embedding a high-performance ownership mindset. I'm a strong believer in the importance of culture in an organization. We can develop the best strategy on paper, but at the end of the day, it's only as good as the teams of people across PRA who will execute this strategy.

Speaker #1: We're focused on establishing a winning culture by embedding a high-performance, ownership mindset. I'm a strong believer in the importance of culture in an organization.

Speaker #1: We can develop the best strategy on paper, but at the end of the day, it's only as good as the teams of people across PRA who will execute this strategy.

Martin Sjolund: PRA has a highly talented team of people, many who have been with us for decades. We will focus on continuing to build on the strong culture we have in place, both leveraging the long experience of those who have been here for decades and integrating fresh perspectives from people who joined recently but who bring critical external perspectives.

Speaker #1: PRA has a highly talented team of people, many who have been with us for decades. We will focus on continuing to build on the strong culture we have in place, both leveraging the long experience of those who have been here for decades, and integrating fresh perspectives from people who joined recently but who bring critical external perspectives.

Speaker #1: We want to create an environment where talented and successful people collaborate together to execute on our strategy, deliver for customers, and hit our targets.

Najim Mostamand: We want to create an environment where talented and successful people collaborate together to execute on our strategy, deliver for customers, and hit our targets. Some of the key elements here include talent hubs to ensure we can access the talent we need and company-wide Objectives and Key Results, or OKRs, to ensure that we're executing on our plans. We will also continue to make sure that staff incentives are aligned with shareholders. Lastly, our governance and values continue to be a source of strength. We maintain a strong compliance culture and operate under the guidance of a global board with diverse and highly relevant experience. As a responsible corporate citizen, we remain committed to supporting the communities where we operate, an attribute that has defined us for the last 30 years.

Martin Sjolund: We want to create an environment where talented and successful people collaborate together to execute on our strategy, deliver for customers, and hit our targets. Some of the key elements here include talent hubs to ensure we can access the talent we need and company-wide Objectives and Key Results, or OKRs, to ensure that we're executing on our plans. We will also continue to make sure that staff incentives are aligned with shareholders. Lastly, our governance and values continue to be a source of strength. We maintain a strong compliance culture and operate under the guidance of a global board with diverse and highly relevant experience. As a responsible corporate citizen, we remain committed to supporting the communities where we operate, an attribute that has defined us for the last 30 years.

Speaker #1: Some of the key elements here include talent hubs to ensure we can access the talent we need and company-wide objectives and key results. We're OKRs to ensure that we're executing on our plans.

Speaker #1: We will also continue to make sure that staff incentives are aligned with shareholders. And lastly, our governance and values continue to be a source of strength.

Speaker #1: We maintain a strong compliance culture and operate under the guidance of a global board with diverse and highly relevant experience. As a responsible corporate citizen, we remain committed to supporting the communities where we operate and attributes that have defined us for the last 30 years.

Speaker #1: Finally, I want to give a sense of our financial trajectory when we deliver on these three vectors. One, we will remain disciplined with our investments.

Najim Mostamand: Finally, I want to give a sense of our financial trajectory when we deliver on these three vectors. One, we will remain disciplined with our investments. As I mentioned, we will prioritize returns over growth for growth's sake, and hence will not chase investments that do not meet our return thresholds. Based on what we see today, we anticipate investments in the range of $1 to 1.3 billion per year, with 2026 projected to be at a similar level as 2025. Two, by driving cash initiatives and managing costs, we expect our adjusted EBITDA to continue to grow. Our aim is for adjusted EBITDA to continue growing faster than cash collections, even as we invest in legal collections, IT, and AI. Three, as I said at the start, we are very focused on our leverage.

Martin Sjolund: Finally, I want to give a sense of our financial trajectory when we deliver on these three vectors. One, we will remain disciplined with our investments. As I mentioned, we will prioritize returns over growth for growth's sake, and hence will not chase investments that do not meet our return thresholds. Based on what we see today, we anticipate investments in the range of $1 to 1.3 billion per year, with 2026 projected to be at a similar level as 2025. Two, by driving cash initiatives and managing costs, we expect our adjusted EBITDA to continue to grow. Our aim is for adjusted EBITDA to continue growing faster than cash collections, even as we invest in legal collections, IT, and AI. Three, as I said at the start, we are very focused on our leverage.

Speaker #1: As I mentioned, we will prioritize returns over growth for growth's sake, and hence will not chase investments that do not meet our return thresholds.

Speaker #1: Based on what we see today, we anticipate investments in the range of 1 to 1.3 billion dollars per year, with 2026 projected to be at a similar level as 2025.

Speaker #1: Two, by driving cash initiatives and managing costs, we expect our adjusted EBITDA to continue to grow. Our aim is for adjusted EBITDA to continue growing faster than cash collections, even as we invest in legal collections, IT, and AI.

Speaker #1: Three, as I said at the start, we are very focused on our leverage. This strategy should see our net leverage continue to decline over the next few years, and we aim to land in the mid-2 times area.

Najim Mostamand: This strategy should see our net leverage continue to decline over the next few years. We aim to land in the mid-two times area. Finally, returns. Ultimately, our goal is to deliver returns in line with what investors would expect from a specialty finance company like ours. As you can see on the slide, we made significant progress in these metrics over the past three years, and we expect to continue moving in the right direction. Overall, I feel confident in where PRA is and where we are heading. Our prospects for 2026 look good, and the outlook beyond that is even better. We are confident that the actions we are going to take will continue to drive stronger financial results and unlock meaningful long-term value for our shareholders. Thank you, everyone, for tuning in and for your time, support, and continued confidence in our future.

Martin Sjolund: This strategy should see our net leverage continue to decline over the next few years. We aim to land in the mid-two times area. Finally, returns. Ultimately, our goal is to deliver returns in line with what investors would expect from a specialty finance company like ours. As you can see on the slide, we made significant progress in these metrics over the past three years, and we expect to continue moving in the right direction. Overall, I feel confident in where PRA is and where we are heading.

Speaker #1: And finally, returns. Ultimately, our goal is to deliver returns in line with what investors would expect from a specialty finance company like ours. As you can see on the slide, we made significant progress in these metrics over the past three years, and we expect to continue moving in the right direction.

Speaker #1: Overall, I feel confident that where PRA is and where we are heading. Our prospects for 2026 look good, and the outlook beyond that is even better.

Martin Sjolund: Our prospects for 2026 look good, and the outlook beyond that is even better. We are confident that the actions we are going to take will continue to drive stronger financial results and unlock meaningful long-term value for our shareholders. Thank you, everyone, for tuning in and for your time, support, and continued confidence in our future.

Speaker #1: We are confident that the actions we are going to take will continue to drive stronger financial results and unlock meaningful long-term value for our shareholders.

Speaker #1: Thank you, everyone, for tuning in and for your time, support, and continued confidence in our future. Next week, we will be participating at the Raymond James Conference, and we look forward to seeing many of you there.

Najim Mostamand: Next week, we will be participating at the Raymond James Conference. We look forward to seeing many of you there. With that, we'll open it up for questions. Ladies and gentlemen, we will now begin the question and answer session. If you have a question, please press * followed by 1 on your touchtone phone. You will hear a prompt that your hand has been raised. If you would like to withdraw from the polling process, please press * then 2. If you are using a speakerphone, please make sure to lift your handset before pressing any keys. Your first question comes from the line of David Scharf from Citizens Capital Market. Please go ahead. Hi, good afternoon. Thanks for taking my questions. Martin, really appreciate all of the detail that was provided on all of these initiatives in the presentation.

Martin Sjolund: Next week, we will be participating at the Raymond James Conference. We look forward to seeing many of you there. With that, we'll open it up for questions.

Speaker #1: And with that, we'll open it up for questions.

Operator: Ladies and gentlemen, we will now begin the question and answer session. If you have a question, please press * followed by 1 on your touchtone phone. You will hear a prompt that your hand has been raised. If you would like to withdraw from the polling process, please press * then 2. If you are using a speakerphone, please make sure to lift your handset before pressing any keys. Your first question comes from the line of David Scharf from Citizens Capital Market. Please go ahead.

Speaker #2: Ladies and gentlemen, we will now begin the question-and-answer session. If you have a question, please press star, followed by the number 1 on your touchstone phone.

Speaker #2: You will hear a prompt that your hand has been raised. If you would like to withdraw from the polling process, please press story, then the number 2.

Speaker #2: If you are using a speakerphone, please make sure to lift your handset before pressing any keys. Your first question comes from the line of David Scharf from Citizens Capital Market.

Speaker #2: Please go ahead.

David Scharf: Hi, good afternoon. Thanks for taking my questions. Martin, really appreciate all of the detail that was provided on all of these initiatives in the presentation.

Speaker #3: Hi, good afternoon and thanks for taking my questions. Martin, really appreciate all of the detail that was provided on all of these initiatives. In the presentation, maybe just kind of a bigger picture question.

Najim Mostamand: Maybe just kind of a bigger picture question. There's a lot to digest there. I mean, it looks like you're really attacking every facet of the business. From an investor looking in from the outside, is there any maybe prioritization they should think about in terms of maybe what are the top three things that are outlined in all of the things on those three slides, whether it's more offshoring or more outsourcing, just to maybe provide some guideposts that we should be paying most attention to? Yeah, thanks. As I've been saying for a while now, we wanted to lay out what our strategy was for the coming three years. We've really broken it down into these three vectors that I talked about.

David Scharf: Maybe just kind of a bigger picture question. There's a lot to digest there. I mean, it looks like you're really attacking every facet of the business. From an investor looking in from the outside, is there any maybe prioritization they should think about in terms of maybe what are the top three things that are outlined in all of the things on those three slides, whether it's more offshoring or more outsourcing, just to maybe provide some guideposts that we should be paying most attention to?

Speaker #3: There's a lot to digest there. I mean, it looks like you really are attacking every facet of the business. From an investor looking in from the outside, is there any maybe prioritization they should think about in terms of maybe what are the top three things that are outlined in all of the things on those three slides?

Speaker #3: Whether it’s more offshoring or more outsourcing, just to maybe provide some guideposts that we should be paying most attention to.

Martin Sjolund: Yeah, thanks. As I've been saying for a while now, we wanted to lay out what our strategy was for the coming three years. We've really broken it down into these three vectors that I talked about.

Speaker #4: Yeah, thanks. As I've been saying for a while now, we wanted to lay out what our strategy was for the coming three years. We've really broken it down into these three vectors that I talked about.

Speaker #4: So on one hand, you have capital and investing. So making sure that we do that in a prudent way. That we are not chasing growth for growth's sake, but really focused on returns.

Najim Mostamand: On one hand, you have capital and investing, making sure that we do that in a prudent way, that we are not chasing growth for growth's sake but really focused on returns. The other part of that is making sure that we have a really strong funding structure. We're in a strong position on funding today, and that's something that's very important to us. The second vector is really around the whole operations. There, continuing to create this cost flexibility is very important. PRA, we're celebrating 30 years, and I've been here for 15 of those 30 years. Over time, that's something we've really learned, is that it's important to have flexibility on the cost side and to constantly be working to creating a lean and efficient platform. I would say that's the second part.

Martin Sjolund: On one hand, you have capital and investing, making sure that we do that in a prudent way, that we are not chasing growth for growth's sake but really focused on returns. The other part of that is making sure that we have a really strong funding structure. We're in a strong position on funding today, and that's something that's very important to us. The second vector is really around the whole operations. There, continuing to create this cost flexibility is very important. PRA, we're celebrating 30 years, and I've been here for 15 of those 30 years. Over time, that's something we've really learned, is that it's important to have flexibility on the cost side and to constantly be working to creating a lean and efficient platform. I would say that's the second part.

Speaker #4: And that the other part of that is that making sure that we have a really strong funding structure. So we're in a strong position on funding today, and that's something that's very important to us.

Speaker #4: The second vector is really around the whole operations. And so there, continuing to create this cost flexibility is very important. PRA, we're celebrating 30 years, and I've been here for 15 of those 30 years.

Speaker #4: And over time, that's something we've really learned is that it's important to have flexibility on the cost side and to constantly be working to creating a lean and efficient platform.

Speaker #4: So I would say that's the second part. And the third part is really just around technology. We will continue to modernize this platform. There is a big opportunity for us as we do that, and things like AI, as I mentioned before, if you think of the tens of millions of customer accounts and hundreds of millions of documents, and the processes we run in different countries across the world, I really do believe that there's a significant opportunity for us to leverage technology and AI in particular to improve the business.

Najim Mostamand: The third part is really just around technology, where we will continue to modernize this platform. There is a big opportunity for us as we do that. Things like AI, as I mentioned before, if you think of the tens of millions of customer accounts and hundreds of millions of documents and the processes we run in different countries across the world, I really do believe that there's a significant opportunity for us to leverage technology and AI in particular to improve the business. I'd say those are some of the main themes. Overall, I know it's a lot to digest here, but we did want to give a thorough review of the initiatives that we're driving across the global company. Got it. No, understood. Actually, that's very helpful to kind of zero in on those handful of initiatives.

Martin Sjolund: The third part is really just around technology, where we will continue to modernize this platform. There is a big opportunity for us as we do that. Things like AI, as I mentioned before, if you think of the tens of millions of customer accounts and hundreds of millions of documents and the processes we run in different countries across the world, I really do believe that there's a significant opportunity for us to leverage technology and AI in particular to improve the business. I'd say those are some of the main themes. Overall, I know it's a lot to digest here, but we did want to give a thorough review of the initiatives that we're driving across the global company.

Speaker #4: So I'd say those are some of the main themes. But overall, I know it's a lot to digest here, but we did want to give a thorough review of the initiatives that we're driving across the global company.

David Scharf: Got it. No, understood. Actually, that's very helpful to kind of zero in on those handful of initiatives.

Speaker #2: Got it. No, understood. Actually, that's very helpful to kind of zero in on those handful of initiatives. Then maybe just as a quick follow-up, I don't know if this is more on the confidential side, but are you able to share potentially what new asset classes you were considering looking at or experimenting with?

Najim Mostamand: Maybe just as a quick follow-up, I don't know if this is more on the confidential side, but are you able to share potentially what new asset classes you were considering looking at or experimenting with? No, not really. I wouldn't be able to do that. What I can say is we look at things that are adjacent. Remember, we're in a lot of markets across the world, not just here in the US, but we clearly believe that there's attractive return opportunities in adjacent asset classes. What we typically do, though, is to approach those in a careful way. We'll buy sample portfolios, we'll make investments, we'll start building data, improving underwriting models, and making sure that we have the operational capabilities to execute. As we do that, we'll ramp up more quickly thereafter.

David Scharf: Maybe just as a quick follow-up, I don't know if this is more on the confidential side, but are you able to share potentially what new asset classes you were considering looking at or experimenting with?

Martin Sjolund: No, not really. I wouldn't be able to do that. What I can say is we look at things that are adjacent. Remember, we're in a lot of markets across the world, not just here in the US, but we clearly believe that there's attractive return opportunities in adjacent asset classes. What we typically do, though, is to approach those in a careful way. We'll buy sample portfolios, we'll make investments, we'll start building data, improving underwriting models, and making sure that we have the operational capabilities to execute. As we do that, we'll ramp up more quickly thereafter.

Speaker #4: No, not really. I wouldn't be able to do that. What I can say is we look at things that are adjacent, and remember, we're in a lot of markets across the world, not just here in the US.

Speaker #4: But we clearly believe that there's attractive return opportunities in adjacent asset classes. What we typically do, though, is to approach those in a careful way.

Speaker #4: So, we'll buy sample portfolios, we'll make investments, we'll start building data, improving underwriting models, and making sure that we have the operational capabilities to execute.

Speaker #4: And then as we do that, we'll ramp up more quickly thereafter. So it's really just to signal that we think that there's an opportunity for us using our capabilities and our platform and our underwriting capabilities to move into more segments over the longer term.

Najim Mostamand: It's really just to signal that we think that there's an opportunity for us using our capabilities and our platform and our underwriting capabilities to move into more segments over the longer term. Got it. Understood. Thank you. Your next question comes from the line of Mark Hughes from Truist. Please go ahead. Yeah, thank you. Good afternoon. Martin, we're paid to. Hey, Mark. How should we think about collections in 2026? You've given us some good guideposts around purchasing and EBITDA and net income. Anything you'd like to say about the collections? Well, I think just to start, I think we entered 2026 with really strong momentum. We had really good cash performance in 2025. We're seeing, I think, all the key metrics ticking in the right direction. We had growing cash EBITDA faster than cash. We have reducing our leverage.

Martin Sjolund: It's really just to signal that we think that there's an opportunity for us using our capabilities and our platform and our underwriting capabilities to move into more segments over the longer term.

David Scharf: Got it. Understood. Thank you.

Speaker #2: Got it. Understood. Thank you. Your next question comes from the line of Mark Hughes from Truist. Please go ahead.

Operator: Your next question comes from the line of Mark Hughes from Truist. Please go ahead.

Mark Hughes: Yeah, thank you. Good afternoon. Martin, we're paid to.

Speaker #3: Yeah, thank you. Good afternoon. Martin, how should we think about collections in 2026? You've given us some good guideposts around purchasing and EBITDA and net income anything you'd like to say about the collections?

Martin Sjolund: Hey, Mark.

Mark Hughes: How should we think about collections in 2026? You've given us some good guideposts around purchasing and EBITDA and net income. Anything you'd like to say about the collections?

Martin Sjolund: Well, I think just to start, I think we entered 2026 with really strong momentum. We had really good cash performance in 2025. We're seeing, I think, all the key metrics ticking in the right direction. We had growing cash EBITDA faster than cash. We have reducing our leverage.

Speaker #4: No, well, I think just to start, I think we entered 2026 with really strong momentum. We had really good cash performance in 2025. We're seeing, I think, all the key metrics ticking in the right direction.

Speaker #4: So we had growing cash EBITDA faster than cash. We have reducing our leverage. And on the funding side, we've been able to get the euro bond out.

Najim Mostamand: On the funding side, we've been able to get the Eurobond out. I think we entered the year in a really strong way. We'll continue to invest, as Rakesh mentioned earlier, in the US legal channel. I think that's an important part of what we're doing. I don't know, Rakesh, anything to add to that? Yeah. What I would add, Mark, is, look, we had a very strong 2025 where we delivered 13% cash collections growth. That's higher than the high single digits that we had telegraphed. A lot of that, I would say, number one, came from the higher buying that we had in 2024, where we bought $1.4 billion, our highest ever. That obviously played a big role in 2025. This past year, we had our third-highest year of buying at $1.2.

Martin Sjolund: On the funding side, we've been able to get the Eurobond out. I think we entered the year in a really strong way. We'll continue to invest, as Rakesh mentioned earlier, in the US legal channel. I think that's an important part of what we're doing. I don't know, Rakesh, anything to add to that?

Speaker #4: And so I think we entered the year in a really strong way. And we'll continue to invest as Rakesh mentioned earlier, in the US legal channel.

Speaker #4: So I think that's an important part of what we're doing. I don't know, Rakesh, anything to add to that?

Rakesh Sehgal: Yeah. What I would add, Mark, is, look, we had a very strong 2025 where we delivered 13% cash collections growth. That's higher than the high single digits that we had telegraphed. A lot of that, I would say, number one, came from the higher buying that we had in 2024, where we bought $1.4 billion, our highest ever. That obviously played a big role in 2025. This past year, we had our third-highest year of buying at $1.2.

Speaker #3: Yeah, what I would add, Mark, is look, we had a very strong 2025 where we delivered 13% cash collections growth. That's higher than the high single digits that we had telegraphed.

Speaker #3: And a lot of that, I would say, number one, came from the higher buying that we had in 2024, where we bought 1.4 billion, our highest ever.

Speaker #3: And so that obviously played a big role in 2025. This past year, we had a third highest year of buying at 1.2. And so we are still going to see strong cash growth.

Najim Mostamand: We are still going to see strong cash growth, albeit not at the levels that we saw in 2025. Importantly, it's not about just the cash growth. We expect that ultimately that cash is going to grow faster than our cost, and ultimately we're going to drive higher cash EBITDA growth rates as well. Very good. The competitive dynamic, kind of the supply-demand in Europe, I wonder if you could maybe just give a couple of quick thoughts on that. I mean, we see Europe in a fairly stable place. We have, as we shared earlier, we saw the multiples in Europe for us in 2025 ticked up. That shows, I think, on our part, good discipline in terms of our buying. The European market remains competitive. I think we've been saying that for some time.

Rakesh Sehgal: We are still going to see strong cash growth, albeit not at the levels that we saw in 2025. Importantly, it's not about just the cash growth. We expect that ultimately that cash is going to grow faster than our cost, and ultimately we're going to drive higher cash EBITDA growth rates as well.

Speaker #3: All we had not at the levels that we saw in 2025. But importantly, it's not about just the cash growth. It's about delivering the bottom line.

Speaker #3: So we expect that ultimately, that cash is going to grow faster than our cost. And ultimately, we're going to drive higher cash EBITDA growth rates as well.

Mark Hughes: Very good. The competitive dynamic, kind of the supply-demand in Europe, I wonder if you could maybe just give a couple of quick thoughts on that.

Speaker #2: Very good. And then the competitive dynamic, kind of the supply-demand in Europe. I wonder if you could maybe just give a couple of quick thoughts on that.

Martin Sjolund: I mean, we see Europe in a fairly stable place. We have, as we shared earlier, we saw the multiples in Europe for us in 2025 ticked up. That shows, I think, on our part, good discipline in terms of our buying. The European market remains competitive. I think we've been saying that for some time.

Speaker #4: Yeah, I mean, we see Europe in a fairly stable place. We have as we shared earlier, we saw the multiples in Europe for us in 2025 ticked up.

Speaker #4: So that shows, I think, on our part, good discipline in terms of our buying. The European market remains competitive. I think we've been saying that for some time.

Speaker #4: So it's a competitive market. And I think this is where we really benefit from our diversification. We are able to channel our investments to the markets where we see the best returns.

Najim Mostamand: It's a competitive market. I think this is where we really benefit from our diversification. We are able to channel our investments to the markets where we see the best returns. Because we run lean markets, we can also hang back when we need to. I think that's really the key thing for us. We'll continue to allocate capital to markets where the returns are good. Overall in Europe, I think the supply environment is stable. It's competitive, but there's still enough opportunity for us to deploy the capital that we want to deploy. There will be certain markets from time to time that become very stretched on pricing. Because we're in so many markets, we're able to channel the capital to the right place.

Martin Sjolund: It's a competitive market. I think this is where we really benefit from our diversification. We are able to channel our investments to the markets where we see the best returns. Because we run lean markets, we can also hang back when we need to. I think that's really the key thing for us. We'll continue to allocate capital to markets where the returns are good. Overall in Europe, I think the supply environment is stable. It's competitive, but there's still enough opportunity for us to deploy the capital that we want to deploy. There will be certain markets from time to time that become very stretched on pricing. Because we're in so many markets, we're able to channel the capital to the right place.

Speaker #4: And because we run lean markets, we can also hang back when we need to. So I think that's really the key thing for us.

Speaker #4: So we'll continue to allocate capital to markets where the returns are good. Overall in Europe, I think the supply environment is stable. It's competitive, but there's still enough opportunity for us to deploy the capital that we want to deploy.

Speaker #4: And there will be certain markets from time to time that become very stretched on pricing. But because we're in so many markets, we're able to channel the capital to the right place.

Speaker #2: Martin, if you think about the improvement, say, over the last several quarters since you've taken over, collections have been quite strong. How much of that is kind of rebalancing collections between domestic and offshore?

Najim Mostamand: Martin, if you think about the improvement, say, over the last several quarters since you've taken over, collections have been quite strong. How much of that is kind of rebalancing collections between domestic and offshore? Was there some kind of refinement in your scoring system or your kind of systems that target particular consumers that have made a difference here? I'm just sort of curious from your perspective, has been the biggest contributor to this improvement here lately? Well, I really think that the results you're seeing are the result of several years of initiatives that have been made across the business here. You've had a number of initiatives ranging from building out the DCA network, significant investments in legal collections, and also strong growth on the digital channel as well. I think all of these things are not that's not something that has happened overnight.

Mark Hughes: Martin, if you think about the improvement, say, over the last several quarters since you've taken over, collections have been quite strong. How much of that is kind of rebalancing collections between domestic and offshore? Was there some kind of refinement in your scoring system or your kind of systems that target particular consumers that have made a difference here? I'm just sort of curious from your perspective, has been the biggest contributor to this improvement here lately?

Speaker #2: Was there some kind of refinement in your scoring system or your kind of systems that target particular consumers that have made a difference here?

Speaker #2: I'm just sort of curious what from your perspective has been the biggest contributor to this improvement here lately?

Martin Sjolund: Well, I really think that the results you're seeing are the result of several years of initiatives that have been made across the business here. You've had a number of initiatives ranging from building out the DCA network, significant investments in legal collections, and also strong growth on the digital channel as well. I think all of these things are not that's not something that has happened overnight.

Speaker #4: Well, I really think that the results you're seeing are the result of several years of initiatives that have been made across the business here.

Speaker #4: So you've had a number of initiatives ranging from building out the DCA network, significant investments in legal collections, and also strong growth on the digital channel as well.

Speaker #4: So I think all of these things are not there's not something that has happened overnight. They've been put in place, and we've really been able to, I think, tune them I mentioned AI earlier.

Najim Mostamand: They've been put in place, and we've really been able to, I think, tune them. I mentioned AI earlier. Just as an example, we've been able to use AI to address unstructured data in documentation. We could go through millions of documents and identify cases that are suitable for legal. That's one of the things that's driving this. I think collections, to me, it's like an oil tanker. It's not easy to change it on the short term. Through these initiatives and just in a disciplined and structured way, executing on these initiatives across a range of them, I think we've seen these improvements. Then I think you talked about your share repurchase authorization. Looking to improve your leverage, looks like EBITDA, you expect to improve. Any early thoughts in terms of perhaps increasing the tempo of share buybacks? Yeah.

Martin Sjolund: They've been put in place, and we've really been able to, I think, tune them. I mentioned AI earlier. Just as an example, we've been able to use AI to address unstructured data in documentation. We could go through millions of documents and identify cases that are suitable for legal. That's one of the things that's driving this. I think collections, to me, it's like an oil tanker. It's not easy to change it on the short term. Through these initiatives and just in a disciplined and structured way, executing on these initiatives across a range of them, I think we've seen these improvements.

Speaker #4: Just as an example, we've been able to use AI to address unstructured data in documentation. So we could go through millions of documents and identify cases that are suitable for legal and that's one of the things that's driving this.

Speaker #4: So I think collections, to me, is really it's like an oil tanker. It's not easy to change it in the short term, but through these initiatives and just in a disciplined and structured way, executing on these initiatives across a range of them, I think we've seen these improvements.

Mark Hughes: Then I think you talked about your share repurchase authorization. Looking to improve your leverage, looks like EBITDA, you expect to improve. Any early thoughts in terms of perhaps increasing the tempo of share buybacks?

Speaker #2: And then I think you've talked about your share repurchase authorization. Looking to improve your leverage, it looks like EBITDA you expect to improve. Any early thoughts in terms of perhaps increasing the tempo of share buybacks?

Martin Sjolund: Yeah. Mark, look, we'll always look at opportunities to drive shareholder value and drive equity value. For us, share repurchase is part of that toolkit. Number 1, our priority is to continue to invest in the business, continue to buy portfolios at higher returns that create that sustainable growth in our net income. Now, the second is to also invest in our business. Whether that's on the legal channel, the digital channel that Martin mentioned. To the extent we see that there is an opportunity to do share buybacks, given what we believe is the intrinsic value of the business and how the market is valuing us, we would absolutely look to do share buyback. As I mentioned earlier on the call, we do have $50 million currently under a board authorization.

Speaker #3: Yeah, Mark, look, we're always looking at opportunities to drive shareholder value and drive equity value. And for us, share repurchase is part of that toolkit.

Najim Mostamand: Mark, look, we'll always look at opportunities to drive shareholder value and drive equity value. For us, share repurchase is part of that toolkit. Number 1, our priority is to continue to invest in the business, continue to buy portfolios at higher returns that create that sustainable growth in our net income. Now, the second is to also invest in our business. Whether that's on the legal channel, the digital channel that Martin mentioned. To the extent we see that there is an opportunity to do share buybacks, given what we believe is the intrinsic value of the business and how the market is valuing us, we would absolutely look to do share buyback. As I mentioned earlier on the call, we do have $50 million currently under a board authorization.

Speaker #3: But number one, our priority is to continue to invest in the business, continue to buy portfolios, at higher returns that creates that sustainable growth in our net income.

Speaker #3: The second is to also invest in our business. So whether that's on the legal channel, the digital channel, that Martin mentioned, but to the extent we see that there is an opportunity to do share buybacks given what we believe is the intrinsic value of the business and how the market is valuing us, we would absolutely look to do share buyback.

Speaker #3: As I mentioned earlier on the call, we do have $50 million currently under our board authorization, and that actually lines up now pretty well with what is available under the various covenants in our credit facilities as well as our notes.

Najim Mostamand: That actually lines up now pretty well with what is available under the various covenants in our credit facilities as well as our notes. The good news is, given the momentum that we have created in 2025 and delivering that $73 million of net income, that capacity actually has increased quite a bit versus where we were earlier in the year in 2025. You should see us continuing to opportunistically undertake share repurchases as we move into 2026 and we calibrate where the market thinks about our business to be. Very good. Thank you. Ladies and gentlemen, as a reminder, if you would like to ask a question, please press star followed by 1 on your touchtone phone. If you are using a speakerphone, please make sure to lift your handset before pressing any case.

Martin Sjolund: That actually lines up now pretty well with what is available under the various covenants in our credit facilities as well as our notes. The good news is, given the momentum that we have created in 2025 and delivering that $73 million of net income, that capacity actually has increased quite a bit versus where we were earlier in the year in 2025. You should see us continuing to opportunistically undertake share repurchases as we move into 2026 and we calibrate where the market thinks about our business to be.

Speaker #3: The good news is given the momentum that we have created in 2025 and delivering that 73 million of net income, that capacity actually has increased quite a bit.

Speaker #3: Versus where we were earlier in the year in 2025. So you should see us continuing to opportunistically undertaking share repurchases as we move into 2026.

Speaker #3: And we calibrate where the market thinks about our business to be.

Mark Hughes: Very good. Thank you.

Speaker #2: Very good. Thank you. Weedus and gentlemen, as a reminder, if you would like to ask a question, please press tar followed by the number one on your touchstone phone.

Operator: Ladies and gentlemen, as a reminder, if you would like to ask a question, please press star followed by 1 on your touchtone phone. If you are using a speakerphone, please make sure to lift your handset before pressing any case. Your next question comes from the line of Robert Dodd from Raymond James. Please go ahead.

Speaker #2: And if you are using the speakerphone, please make sure to lift your handset before pressing any case. Your next question comes from the line of Robert Dodd from Raymond James.

Najim Mostamand: Your next question comes from the line of Robert Dodd from Raymond James. Please go ahead. Hi, everybody. Congrats on the quarter. Yeah, a lot to digest here. If I look at kind of the summary where all the vectors kind of come together with the financials because, well, that's what I do, the disciplined investment seems like you're not expecting an upward and sloping to the right investment. Otherwise, you want to be very careful about that. I get that. You are expecting adjusted EBITDA to grow, though. I think my two takeaways from that are you expect growth in collections faster than investments, and you expect growth in expenses slower than collections. I think my takeaways, you can correct me if I'm wrong there, on the growth in collections faster than investments.

Speaker #2: Please go ahead.

Robert Dodd: Hi, everybody. Congrats on the quarter. Yeah, a lot to digest here. If I look at kind of the summary where all the vectors kind of come together with the financials because, well, that's what I do, the disciplined investment seems like you're not expecting an upward and sloping to the right investment. Otherwise, you want to be very careful about that. I get that. You are expecting adjusted EBITDA to grow, though. I think my two takeaways from that are you expect growth in collections faster than investments, and you expect growth in expenses slower than collections. I think my takeaways, you can correct me if I'm wrong there, on the growth in collections faster than investments.

Speaker #3: Hi, everybody, and congrats on the quarter. And, yeah, a lot to digest here. If I look at kind of the summary, where all the vectors kind of come together with the financials—because, well, that's what I do.

Speaker #3: The disciplined investment seems like you're not expecting an upward sloping to the right investment, whereas you want to be very careful about that. I get that.

Speaker #3: You are expecting adjusted EBITDA to grow, though. So I think, might you take away something from that? Are you expecting growth in collections faster than investments?

Speaker #3: And you expect growth in expenses slower than collections? I think my takeaway is you can correct me if I'm wrong there. On the growth in collections faster than investments, I mean, is this an expectation that with all these new technology tools, AI, searching documents, et cetera, that you can reach kind of more customers in a pool?

Najim Mostamand: I mean, is this an expectation that with all these new technology tools, AI, searching documents, etc., that you can reach kind of more customers in a pool, or do you expect to get more cash from the same number of customers in that pool? How would you rank those kind of probably both, but the relative components there about how you think the technology is going to work on the collections versus investment side? Then I've got questions about expenses, obviously. Okay. Yeah. We'll come back to that. Yeah. No, it's really about pulling a number of levers here as we go. On one hand, we are investing significantly in legal, in particular in the US.

Robert Dodd: I mean, is this an expectation that with all these new technology tools, AI, searching documents, etc., that you can reach kind of more customers in a pool, or do you expect to get more cash from the same number of customers in that pool? How would you rank those kind of probably both, but the relative components there about how you think the technology is going to work on the collections versus investment side? Then I've got questions about expenses, obviously.

Speaker #3: Or do you expect to get more cash from the same number of customers in that pool if how would you rank those kind of probably both, but the relative components there about how you think the technology is going to work on the collections versus investment side?

Speaker #3: And then I've got questions about expenses, obviously.

Martin Sjolund: Okay. Yeah. We'll come back to that. Yeah. No, it's really about pulling a number of levers here as we go. On one hand, we are investing significantly in legal, in particular in the US. That is something that there's a bit of a catch-up effect there where we've identified opportunities to invest in legal, and we see good performance on those legal collections from portfolios that we've had for some time. That's one of the things driving it. We're improving our digital collections significantly. As we said earlier, that was up 25% last year. We see that as we are able to tune that and improve that, we can also drive additional liquidation through that. You have that.

Speaker #4: Okay. Yeah. Well, we'll come back to that. Yeah. No, it's really about polling a number of levers here as we go. So on one hand, we are investing significantly in legal, in particular in the US, and that is something that there's a bit of a catch-up effect there where we've identified opportunities to invest in legal and we see a good performance on those legal collections from portfolios that we've had for some time.

Najim Mostamand: That is something that there's a bit of a catch-up effect there where we've identified opportunities to invest in legal, and we see good performance on those legal collections from portfolios that we've had for some time. That's one of the things driving it. We're improving our digital collections significantly. As we said earlier, that was up 25% last year. We see that as we are able to tune that and improve that, we can also drive additional liquidation through that. You have that. On the other hand, you have the call centers where by using more offshore resources, it makes it more economical for us to call accounts where with a higher cost profile, it doesn't make sense. When you have a lower cost, you're able to penetrate some of those portfolios more deeply. There's a number of levers there.

Speaker #4: So that's one of the things driving it. We're improving our digital collections significantly as we said earlier. That was up 25% last year. And we see that as we are able to tune that and improve that, we can also drive additional liquidation through that.

Speaker #4: So you have that. On the other hand, you have the call centers where by using more offshore resources, it makes it more economical for us to call accounts where with a higher cost profile, it doesn't make sense, but when you have a lower cost, you're able to penetrate some of those portfolios more deeply.

Martin Sjolund: On the other hand, you have the call centers where by using more offshore resources, it makes it more economical for us to call accounts where with a higher cost profile, it doesn't make sense. When you have a lower cost, you're able to penetrate some of those portfolios more deeply. There's a number of levers there.

Speaker #4: So there's a number of levers there. There's also the external debt collection agencies. This was something that in the US, we didn't really do before, but outside the US, it's always been an important part of how we operate.

Najim Mostamand: There's also the external Debt Collection Agencies. This was something that in the US, we didn't really do before. Outside the US, it's always been an important part of how we operate. Certain DCAs have specialist capabilities. They might have certain trace capabilities. We're getting better about leveraging those capabilities and putting accounts out that maybe weren't being worked fully by us in the past. There's still opportunity and value there. All of those things together are helping to drive the cash. I know you mentioned you wanted to come back to cost. The other part of this, obviously, is the cost side. We made significant adjustments to our cost base during last year, as we mentioned, over 500 call center agents reduction and also 115 on the corporate overhead side.

Martin Sjolund: There's also the external Debt Collection Agencies. This was something that in the US, we didn't really do before. Outside the US, it's always been an important part of how we operate. Certain DCAs have specialist capabilities. They might have certain trace capabilities. We're getting better about leveraging those capabilities and putting accounts out that maybe weren't being worked fully by us in the past. There's still opportunity and value there. All of those things together are helping to drive the cash. I know you mentioned you wanted to come back to cost. The other part of this, obviously, is the cost side. We made significant adjustments to our cost base during last year, as we mentioned, over 500 call center agents reduction and also 115 on the corporate overhead side.

Speaker #4: And certain DCAs have specialist capabilities. They might have certain trace capabilities. And so we're getting better about leveraging those capabilities and putting accounts out that maybe weren't being worked fully by us in the past, but they're still opportunity and value there.

Speaker #4: So all of those things together are helping to drive the cash. And then I know you mentioned you wanted to come back to cost, but the other part of this, obviously, is the cost side.

Speaker #4: So we made significant adjustments to our cost-based during last year, as we mentioned, over 500 call center agents reduction and also 115 on the corporate overhead side.

Speaker #4: So as those cost reductions start to work their way through over time, we see the benefit of that too. So we're really working both to improve our cash on one side and to reduce our cost on the other.

Najim Mostamand: As those cost reductions start to work their way through over time, we see the benefit of that too. We're really working both to improve our cash on one side and to reduce our cost on the other. As these things come together, that's why we think we have a good direction of travel on the key metrics, ultimately leading to higher returns, even though we're being cautious on the investing side. That's why on the investments, as you said, we're not going to buy our way out of this. That's not our goal. We want to generate returns, but really tune the platform so that we can get our returns up, and then we can think about pushing on beyond that. Got it. Got it. Thank you for answering the question I was about to ask. One follow-up to that.

Martin Sjolund: As those cost reductions start to work their way through over time, we see the benefit of that too. We're really working both to improve our cash on one side and to reduce our cost on the other. As these things come together, that's why we think we have a good direction of travel on the key metrics, ultimately leading to higher returns, even though we're being cautious on the investing side. That's why on the investments, as you said, we're not going to buy our way out of this. That's not our goal. We want to generate returns, but really tune the platform so that we can get our returns up, and then we can think about pushing on beyond that.

Speaker #4: And as these things come together, that's why we think we have a good direction of travel on the key metrics, ultimately leading to higher returns, even though we're being cautious on the investing side.

Speaker #4: And that's why on the investments, as you said, we're not going to buy our way out of this. That's not our goal. We want to generate returns but really tune the platform so that we can get our returns up.

Speaker #4: And then we can think about pushing on beyond that.

Robert Dodd: Got it. Got it. Thank you for answering the question I was about to ask. One follow-up to that. I mean, to your point, I mean, the DCAs, etc., and you've moved to more variable and outsourced call centers, etc., how far do you think you can push the overall expense structure to fully variable, if you will? I mean, obviously, there's still if you've still got free call centers, you've still got a lot of things, but you've got cloud, etc. I mean, how much of the in-house fixed cost infrastructure do you think you need to keep versus how much can you go to a fully variable expense structure?

Speaker #3: Got it. Got it. Thank you. For answering the question I was about to ask. One follow-up to that. I mean, to your point, I mean, the DCAs, et cetera, and you've moved to more variable and outsourced call centers, et cetera.

Najim Mostamand: I mean, to your point, I mean, the DCAs, etc., and you've moved to more variable and outsourced call centers, etc., how far do you think you can push the overall expense structure to fully variable, if you will? I mean, obviously, there's still if you've still got free call centers, you've still got a lot of things, but you've got cloud, etc. I mean, how much of the in-house fixed cost infrastructure do you think you need to keep versus how much can you go to a fully variable expense structure? Robert, I really see this as a trade-off. We have markets where we have zero people. We just have accounts, and we place them with the debt collection agencies, and there they go. That is a completely variable model. We don't have a single person sitting there.

Speaker #3: How far do you think you can push the overall expense structure to fully variable if you will? I mean, obviously, there's still if you've still got three call centers, you've still got a lot of things, but you've gone cloud, et cetera.

Speaker #3: I mean, how much of the in-house fixed-off fixed-cost infrastructure do you think you need to keep versus how much can you go to a fully variable expense structure?

Martin Sjolund: Robert, I really see this as a trade-off. We have markets where we have zero people. We just have accounts, and we place them with the debt collection agencies, and there they go. That is a completely variable model. We don't have a single person sitting there.

Speaker #4: You know, Robert, I really see this as a trade-off. So we have markets where we have zero people. We just have accounts, and we place them with a debt collection agency, and there they go.

Speaker #4: So that is a completely variable model. We don't have a single person sitting there. Then we have other markets where we do every single thing ourselves in-house.

Najim Mostamand: We have other markets where we do every single thing ourselves in-house. A lot of markets are on a spectrum somewhere in between there. I don't really think that there's a perfect model out there. From running all these different countries, the benefits of in-house collections is that you often have a cost advantage because by definition, if you outsource to someone else, they need to make money too. By doing it in-house, you can do it in a less expensive way. You can have more control of the accounts. You can have more control of the data, and so on. There's benefits to that. On the other hand, as we know, it's harder to flex the cost if you're doing everything yourself.

Martin Sjolund: We have other markets where we do every single thing ourselves in-house. A lot of markets are on a spectrum somewhere in between there. I don't really think that there's a perfect model out there. From running all these different countries, the benefits of in-house collections is that you often have a cost advantage because by definition, if you outsource to someone else, they need to make money too. By doing it in-house, you can do it in a less expensive way. You can have more control of the accounts. You can have more control of the data, and so on. There's benefits to that. On the other hand, as we know, it's harder to flex the cost if you're doing everything yourself.

Speaker #4: And then a lot of markets are on a spectrum. Somewhere in between there. So I don't really think that there's a perfect model out there.

Speaker #4: From running all these different countries, the benefits of in-house collections is that you often have a cost advantage, because by definition, if you outsource to someone else, they need to make money too.

Speaker #4: So by doing it in-house, you can do it in a less expensive way. You can have more control of the accounts. You can have more control of the data, and so on.

Speaker #4: So there's benefits to that. But on the other hand, as we know, it's harder to flex the cost if you're doing everything yourself. And if the volumes go up or the volumes go down, it's not easy to adjust your cost base to that.

Najim Mostamand: If the volumes go up or the volumes go down, it's not easy to adjust your cost base to that. I think that really it's about having a mix. If I look across all of our countries, like I said, you will find some countries are on one absolute extreme and others are on the other. The biggest markets like the UK or the US, I think, are probably somewhere in between where I think a mix of variable collection channels with internal we have this big enough scale for internal in-house collections to be cost-effective, but we can also leverage these external channels for the marginal collections, if you will. That's really how I think about it. Got it. Thank you. Understood. Thank you. There are no further questions at this time.

Martin Sjolund: If the volumes go up or the volumes go down, it's not easy to adjust your cost base to that. I think that really it's about having a mix. If I look across all of our countries, like I said, you will find some countries are on one absolute extreme and others are on the other. The biggest markets like the UK or the US, I think, are probably somewhere in between where I think a mix of variable collection channels with internal we have this big enough scale for internal in-house collections to be cost-effective, but we can also leverage these external channels for the marginal collections, if you will. That's really how I think about it.

Speaker #4: So I think that really it's about having a mix. And if I look across all of our countries, like I said, you will find some countries are on one absolute extreme and others are on the other.

Speaker #4: The biggest markets like the UK or the US, I think, are probably somewhere in between where I think a mix of variable collection channels with internal we have this big enough scale for internal in-house collections to be cost-effective, but we can also leverage these external channels for the marginal collections, if you will.

Speaker #4: So that's really how I think about it.

Robert Dodd: Got it. Thank you. Understood.

Speaker #3: Got it. Thank you. Understood.

Operator: Thank you. There are no further questions at this time. I would like to turn the call back to Mark Hughes, President and CEO, for closing comments.

Speaker #1: Thank you. There are no further questions at this time. I would like to turn the call back to Mark and Sjolund, President and CEO, for closing comments.

Najim Mostamand: I would like to turn the call back to Mark Hughes, President and CEO, for closing comments. Okay. Well, yeah, I want to thank everyone for listening. Just to emphasize, I think we had a really strong Q4. We feel positive about the outlook ahead. I tried to lay out what our strategy is going forward and how these three vectors of capital and investing, operations, technology, and data, and people and culture are really going to come together. I think put PRA on a really strong trajectory going forward. We look forward to attending the Raymond James conference next week, and we'll be getting into a little bit more detail on each of these vectors to talk more about our plans. Thanks for listening. Ladies and gentlemen, this concludes today's conference call. Thank you very much for your participation. You may now disconnect.

Martin Sjolund: Okay. Well, yeah, I want to thank everyone for listening. Just to emphasize, I think we had a really strong Q4. We feel positive about the outlook ahead. I tried to lay out what our strategy is going forward and how these three vectors of capital and investing, operations, technology, and data, and people and culture are really going to come together. I think put PRA on a really strong trajectory going forward. We look forward to attending the Raymond James conference next week, and we'll be getting into a little bit more detail on each of these vectors to talk more about our plans. Thanks for listening.

Speaker #4: Okay. Well, yeah, I want to thank everyone for listening. Just to emphasize, I think we had a really, really strong Q4. We feel positive about the outlook ahead.

Speaker #4: I tried to lay out the what our strategy is going forward and how these three vectors of capital and investing operations, technology, and data and people and culture are really going to come together and I think put PRA on a really strong trajectory going forward.

Speaker #4: We look forward to attending the Raymond James conference next week, and we'll be getting into a little bit more detail on each of these vectors to talk about more about our plans.

Speaker #4: So thanks for listening.

Operator: Ladies and gentlemen, this concludes today's conference call. Thank you very much for your participation. You may now disconnect.