
Despite widespread generative-AI hype, McKinsey data show more than 80% of companies haven’t seen material bottom-line benefits, only 1% regard their initiatives as mature and fewer than 10% of vertical use cases have moved beyond pilots; the author calls this the “gen AI paradox.” The article argues that agentic AI—autonomous agents that automate complex business processes and can drive revenue (eg, cross-selling) and cost savings—represents the next wave, with IBM and Salesforce forecasting 1 billion agents by next year and Gartner predicting agentic AI in one-third of enterprise software by 2028 and resolution of 80% of consumer service issues (cutting costs ~30%) by 2029. Investment implications: the author expects significant spending on agentic AI from 2026 onward and identifies cloud and software leaders Alphabet and Microsoft as primary beneficiaries given strong early adoption of Google’s Gemini Enterprise and Azure AI Foundry and the embedding of agentic workflows into enterprise productivity tools.
McKinsey data highlight a "gen AI paradox": more than 80% of companies that have implemented generative AI report no material bottom-line benefit, only 1% view their initiatives as mature, and fewer than 10% of vertical use cases have progressed beyond the pilot stage. These metrics explain current skepticism despite broad AI-driven market enthusiasm and indicate that most deployments so far are horizontal, productivity-enhancing pilots rather than profit-driving automations. The article identifies agentic AI—the deployment of autonomous agents that automate complex business processes—as the next wave likely to unlock material ROI. IBM and Salesforce forecast 1 billion AI agents by the end of next year, Gartner projects agentic AI embedded in one-third of enterprise software by 2028, and Gartner further estimates 80% of consumer service issues will be resolved by agents with potential cost reductions of ~30% by 2029, implying clear pathways to both margin expansion and revenue opportunities such as automated cross-selling. Investment implications favor platform and enterprise-software leaders that supply agent tools and embed agents in productivity suites. The author singles out Alphabet (Gemini Enterprise adoption) and Microsoft (Azure AI Foundry usage by ~80% of Fortune 500 and agentic workflows in Office apps) as primary beneficiaries; sentiment signals in the piece are moderately positive (0.45) with higher per-ticker sentiment for GOOG/GOOGL and MSFT (0.8), but execution risk remains until vertical implementations move beyond pilots and deliver measurable ROI.
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moderately positive
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0.45
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