Simpler prior authorizations, digital tools boost trust in insurers, Aetna president says

Aetna President Steve Nelson said that less burdensome prior authorization requirements—where clinicians’ procedures and medicines require fewer preapprovals—have increased provider trust in insurers. He also cited digital care-management solutions as contributing to improved engagement, framing the change as supportive for Aetna’s relationships with clinicians.

Analysis

Aetna President Steve Nelson said that less burdensome prior authorization requirements—where clinicians’ procedures and medicines require fewer preapprovals—have increased provider trust in insurers. He also cited digital care-management solutions as contributing to improved engagement, framing the change as supportive for Aetna’s relationships with clinicians.