
American Express (AXP) and Costco (COST) exemplify successful membership-driven business models, outperforming the S&P 500 through distinct strategies that foster strong customer loyalty. AXP attracts affluent consumers and Gen Z with generous rewards ($16.6B in 2024) that significantly exceed card fees ($8.45B), recouping this through high merchant fees (69.8% of 2024 revenue) while maintaining a low 2% net write-off rate. Costco, conversely, utilizes membership fees as its primary profit driver, enabling razor-thin merchandise margins (3.8% operating margin) to deliver value to customers. While both are considered strong long-term investments, AXP is presented as a better value at 22.3x forward earnings compared to COST's 47x, with its rapidly increasing dividend favored over Costco's occasional special payouts.
American Express (AXP) and Costco (COST) both leverage successful membership-based business models to achieve strong customer loyalty and consistent outperformance of the S&P 500 over three, five, and ten-year periods, though their profit mechanics differ significantly. AXP's strategy centers on attracting affluent consumers, along with a growing base of millennials and Gen Z, through a rewards program that cost $16.6 billion in 2024, nearly double its $8.45 billion in card fee revenue. This deficit is covered by merchant discount revenue, which accounts for 69.8% of total revenue. AXP's pricing power is evident in recent fee increases on its Platinum and Gold cards, and its risk management appears robust with a low 2% net write-off rate. Conversely, Costco uses its membership fees as its primary profit driver, enabling it to maintain a razor-thin 3.8% operating margin on merchandise and pass significant value to consumers. This value-centric approach has proven effective in the current consumer spending environment. From a valuation standpoint, the article positions AXP as the more attractive option, trading at 22.3 times forward earnings versus COST's 47 times.
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