Q4 2025 Biote Corp Earnings Call

March 11, 2026

Speaker #1: Good day, and welcome to the fourth quarter and full year 2025 earnings conference call. All participants will be in a listen-only mode.

Operator 4: Good day, and welcome to the Biote Q4 and full year 2025 earnings conference call. All participants will be in a listen-only mode. Should you need assistance, please signal a conference specialist by pressing the star key followed by zero. After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star then one on a touch-tone phone. To withdraw your question, please press star and then two. Please note this event is being recorded. I would now like to turn the conference over to Szymon Serowiecki, Investor Relations. Please go ahead.

Speaker #1: Should you need assistance , please signal a conference specialist by pressing the star key followed by zero . After today's presentation , there will be an opportunity to ask questions , to ask a question , you may press star .

Speaker #1: Then one on a touchtone phone to withdraw your question , please press star and then two . Please note this event is being .

Speaker #1: I would now like to turn the conference over to Szymon Serowiecki Investor Relations . Please go ahead

Speaker #3: Thank you for joining us today. This afternoon, Biote published results for the fourth quarter and full year ended December 31, 2025.

Szymon Serowiecki: Thank you for joining us today. This afternoon, Biote published financial results for Q4 and full year ended December 31, 2025. This news release is available in the Investor Relations section of the company's website. Hosting today's call are Bret Christensen, Chief Executive Officer, and Robert Peterson, Chief Financial Officer. Before we get started, I'd like to remind everyone that management's oral statements during this call that include forward-looking statements regarding, among other things, the company's financial results, future performance and growth opportunities, business outlook, strategic plans, anticipated benefits, goals, research and development, manufacturing and commercialization activities, its competitive position, regulatory process operations, benefits of its solutions, anticipated impact of macroeconomic conditions on the business, results of operations or financial condition, and other matters that do not relate to historical facts. These statements are not guarantees of future performance.

Speaker #3: This news release is available in the Investor Relations section of the company's website. Hosting today's call are Bret Christensen, Chief Executive Officer, and Bob Peterson, Chief Financial Officer.

Speaker #3: Before we get started , I'd like to remind everyone that management only make statements during this call that include forward looking statements regarding , among other things , the company's financial results , its future performance and growth opportunities .

Speaker #3: Business outlook , strategic plans , anticipated benefits , goals , research and development , manufacturing and commercialization activities . Its competitive position , regulatory process , operations , benefits of its solutions , the anticipated impact of macroeconomic conditions , business results of operations and financial conditions , and other matters , if not related to historical facts These statements are not guarantees of future performance .

Speaker #3: They are subject to a variety of risks and uncertainties, some of which are beyond the company's control. Actual results could differ materially from expectations reflected in any forward-looking statements.

Szymon Serowiecki: They are subject to a variety of risks and uncertainties, some of which are beyond the company's control. Actual results could differ materially from expectations reflected in any forward-looking statements. These statements are subject to risks, uncertainties, and assumptions that are based on management's current expectations as of today. Biote undertakes no obligations to update them in the future. Therefore, these statements should not be relied upon as representing the company's views as of any subsequent date. For a discussion of risks and other important factors that could affect their actual results, please refer to our SEC filings available on the SEC's website, and Investor Relations section of our website, as well as risks and other important factors discussed in the earnings release. Management also refers to EBITDA and its EBITDA margin, which are non-GAAP financial measures to provide additional information to investors.

Speaker #3: These statements are subject to risks, uncertainties, and assumptions that are based on management's current expectations. As of today, Biote Corp. undertakes no obligation to update them in the future.

Speaker #3: Therefore , these should not be relied upon as representing the company's views as of any subsequent date . The discussion of risks either important factors that could affect their actual results .

Speaker #3: Please refer to our SEC filings available on the website and the Investor section of our website, as well as risks and other important factors discussed in the earnings release.

Speaker #3: Management also refers to adjusted EBITDA and adjusted EBITDA margin , which are non-GAAP financial measures to provide additional information to investors Reconciliation of the non-GAAP to GAAP measures is provided in our earnings release , with the primary differences being stock based compensation and fair value adjustments and liabilities , and other non-operating expenses Please refer to our fourth quarter 2020 earnings release for reconciliation of these non-GAAP measures to close comparable GAAP measures .

Szymon Serowiecki: A reconciliation of the non-GAAP to GAAP measures is provided in the earnings release, with the primary differences being stock-based compensation, fair value adjustments to certain liabilities, and other non-operating expenses. Please refer to our Q4 2025 earnings release for reconciliation of these non-GAAP measures as opposed to comparable GAAP measures. I'll now turn the call over to Bret Christensen.

Speaker #3: Now, I will turn the call over to Bret Christensen.

Speaker #4: Thank you, Simon, and thank you all for joining us. I'll provide a summary of our key strategic and operational accomplishments in 2025, and discuss our priorities in 2026.

Bret Christensen: Thank you, Simon, and thank you all for joining us. I'll provide a summary of our key strategic and operational accomplishments in 2025 and discuss our priorities in 2026. Bob will then review our Q4 financial results and provide our 2026 financial outlook. After our comments, we'll open the call for your questions. 2025 was a pivotal and productive year for Biote, marked by important changes to the Biote team, our processes, and our culture. Through our decisive actions, we achieved progress against our strategic plan, and I believe we became a more resilient, more disciplined, and more effective organization. These qualities position Biote to drive increased and sustainable growth in the large and underserved market of hormone replacement and therapeutic wellness.

Speaker #4: Bob will then review our fourth quarter financial results and provide our 2020 financial outlook . After our comments , we'll open the call for your questions 2025 was a pivotal and productive year for biote Corp.

Speaker #4: , marked by important changes to the buyout team . Our processes and our culture through our decisive actions , we achieved progress against our strategic plan and I believe we became a more resilient , more disciplined and more effective organization These qualities positioned Bayat to drive increased and sustainable growth in the large and underserved market of hormone replacement and therapeutic wellness As you recall , our top three strategic objectives were one , prioritizing and accelerating new clinic growth .

Bret Christensen: As you recall, our top three strategic objectives were 1, prioritizing and accelerating new clinic growth, 2, maximizing value from existing top-tier clinics, and 3, strengthening accountability and discipline throughout the company. I'll begin with our progress on new clinics, which are fundamental to generating consistent revenue and earnings growth over the long term. To accomplish this goal, we rebuilt a significant portion of our commercial team, recruiting new leadership and talent who bring fresh energy and high-performance mindset to our business. To help ensure their success, we have empowered our sales team with upgraded tools and training and designed a new incentive compensation framework that aligns with our high-growth objectives. We also completed the restructuring of our commercial team, both by geographic region and by sales role. This new structure has two key advantages. One, it enables us to provide a higher level of service to our existing accounts.

Speaker #4: Two , maximizing value from existing top tier clinics and three , strengthening accountability and discipline throughout the company . I'll begin with our progress on new clinics , which are fundamental to generating consistent revenue and earnings growth over the long term .

Speaker #4: To accomplish this goal, we rebuilt a significant portion of our commercial team, recruited new leadership and talent who bring fresh energy and a high-performance mindset to our business to help ensure their success.

Speaker #4: We have empowered our sales team with upgraded tools and training, and designed a new incentive compensation framework that aligns with our high-growth objectives. We also completed the restructuring of our commercial team, both by geographic region and by sales role.

Speaker #4: This new structure has two key advantages . One , it enables us to provide a higher level of service to our existing accounts , and two , it allows for us to remain laser focused on driving new clinic growth and optimizing new practitioner success We ended 2025 with over 90 salespeople , up from approximately 60 at the time of our sales reorganization last May .

Bret Christensen: Two, it allows for us to remain laser-focused on driving new clinic growth and optimizing new practitioner success. We ended 2025 with over 90 salespeople, up from approximately 60 at the time of our sales reorganization last May. I'm pleased to report that our new team members are stabilizing clinic attrition and maximizing new clinic starts in Q4. In addition, from mid-November to present, we have seen an acceleration in the number of practitioners attending our trainings with all of our training sessions at full capacity. This reflects our recent success in recruiting new practitioners and broadening our training options for them. Because the number of new Biote certified practitioners is typically a leading indicator of procedure growth in the future, we plan to build on this momentum by continuing to invest in our commercial organization in 2026.

Speaker #4: I'm pleased to report that our new team members are stabilizing clinic attrition and maximizing new clinic starts in the fourth quarter . In addition , from mid-November to present , we have seen an acceleration in the number of practitioners attending our trainings with all of our training sessions at full capacity .

Speaker #4: This reflects our recent success in recruiting new practitioners and broadening our training options for them. Because the number of new Biote certified practitioners is typically a leading indicator of procedure growth in the future, we plan to build on this momentum by continuing to invest in our commercial organization in 2026.

Speaker #4: Our second strategic objective was to maximize value from our top tier clinics . To accomplish this , we deepened our relationships with existing practitioners , which reinforced our role as an essential partner that is committed to their success Second , we continued to introduce innovative , science based solutions that promote patient healthspan and vitality .

Bret Christensen: Our second strategic objective was to maximize value from our top-tier clinics. To accomplish this, we deepened our relationships with existing practitioners, which reinforced our role as an essential partner that is committed to their success. Second, we continued to introduce innovative science-based solutions that promote patient health span and vitality and advance the standard of care. Third, to minimize unanticipated clinic attrition, we leveraged data analytics to evaluate refined contract and incentive models that strengthen the longer-term value equation of our top practitioners. Turning now to our third strategic objective. We emphasize accountability and discipline in our pursuit of operational excellence. Most importantly, we've strengthened and refined the internal processes and systems that underpin our operating model. These enhancements improved our data analytics and productivity, enabling a more consistent execution.

Speaker #4: And advance the standard of care And third , to minimize unanticipated clinic attrition , we leveraged data analytics to evaluate refined contract and incentive models that strengthen the longer term value equation of our top practitioners .

Speaker #4: Turning now to our third strategic objective. We emphasized accountability and discipline in our pursuit of operational excellence. Most importantly, we've strengthened and refined the internal processes and systems that underpin our operating model.

Speaker #4: These enhancements improved our data analytics and productivity, enabling a more consistent execution. Having strengthened our core capabilities, I am cautiously optimistic we will re-accelerate procedure revenue growth and scale the business with greater efficiency. I'd now like to comment on our strategic plans for 2026.

Bret Christensen: Having strengthened our core capabilities, I am cautiously optimistic we will re-accelerate procedure revenue growth and scale the business with greater efficiency. I'd now like to comment on our strategic plans for 2026. Over the past year, we've laid the groundwork for a more efficient and more disciplined operating model, one that positions us to deliver stronger and more consistent financial performance in the years ahead. In 2026, we will focus on advancing the progress we achieved in 2025. For example, we will be making a sizable and necessary investment in our sales and technology capabilities. Specifically, we intend to expand our sales personnel from over 90 at the end of 2025 to approximately 120. Concurrent with this investment in our commercial team, we will be investing in our leading-edge technology platform in 2026.

Speaker #4: Over the past year , we've laid the groundwork for a more efficient and more disciplined operating model , one that positions us to deliver stronger and more consistent financial performance in the years ahead In 2026 , we will focus on advancing the progress we achieved in 2025 .

Speaker #4: For example, we will be making a sizable and necessary investment in our sales and technology capabilities. Specifically, we intend to expand our sales personnel from over 90 at the end of 2025 to approximately 120, concurrent with this investment in our commercial team.

Speaker #4: We will be investing in our leading-edge technology platform in 2026. This investment is designed to facilitate a more efficient and seamless practitioner journey, from initial training and certification to driving a successful clinic over the long term. We also anticipate that this investment will enhance long-term practitioner retention while expanding sales of our branded dietary supplements and other healthy aging solutions.

Bret Christensen: This investment is designed to facilitate a more efficient and seamless practitioner journey from initial training and certification to driving a successful Biote clinic over the long term. We also anticipate that this investment will enhance long-term practitioner retention while expanding sales of our Biote-branded dietary supplements and other healthy aging solutions. I am confident now is the right time to make these investments, which we believe are essential to accelerate growth, expand our market opportunity, and further enhance engagement with existing practitioners. While this step-up in expenses will impact our adjusted EBITDA in 2026, we believe these planned investments position our team to reach our long-term strategic, operational, and financial objectives. I'll now turn the call over to Bob to review our Q4 results and provide our financial guidance for 2026.

Speaker #4: I am confident now is the right time to make these investments, which we believe are essential to accelerate growth, expand our market opportunity, and further enhance engagement with existing practitioners.

Speaker #4: While this step up in expenses will impact our adjusted EBITDA in 2026 , we believe these planned investments position our team to reach our long term strategic , operational and financial objectives .

Speaker #4: I'll now turn the call over to Bob to review our fourth quarter results and provide our financial guidance for 2026 .

Speaker #5: Thank you , Bret , and good afternoon , everyone Unless otherwise noted , all quarterly financial comparisons in my prepared remarks are made against the fourth quarter of 2024 , fourth quarter revenue was $46.4 million , a decrease of 6.9% .

Robert Peterson: Thank you, Brett, and good afternoon, everyone. Unless otherwise noted, all quarterly financial comparisons in my prepared remarks are made against Q4 2024. Q4 revenue was $46.4 million, a decrease of 6.9%. Procedure revenue declined 13% to $31.8 million, while dietary supplement revenue grew 16% to $11.7 million. Similar to recent quarters, procedure revenue was primarily impacted by a lower number of net new clinic additions and lower procedure volume during Q4 2025. As Brett noted, in 2026, we anticipate increasing our investment in our sales capabilities to capture a larger share of our available market opportunity. Dietary supplement revenue increased 16% to $11.7 million, primarily driven by the continued growth of our e-commerce channel.

Speaker #5: Procedure . Revenue declined 13% to $31.8 million , while dietary supplement revenue grew 16% to $11.7 million . Similar to recent quarters , procedure revenue was primarily impacted by a lower number of net new clinic additions and lower procedure volume .

Speaker #5: During the fourth quarter of 2025, as Bret noted in 2026, we anticipate increasing our investment in our sales capabilities to capture a larger share of our available market opportunity. Dietary supplement revenue increased 16% to $11.7 million, primarily driven by the continued growth of our e-commerce channel. Dietary supplements represent an important and complementary market growth opportunity.

Robert Peterson: Dietary supplements represent an important and complementary market growth opportunity, strengthening patient engagement with Biote by meeting their evolving needs for safe and effective healthy aging solutions. Looking forward, we forecast our dietary supplements revenue will grow at a mid to high single-digit rate in 2026. Gross profit margin was 68.0% compared to 71.8%. The decrease was due to a $1.3 million charge to inventory during Q4 of 2025 as a result of the impact of a voluntary recall of specific lots of hormone pellets shipped by Asteria Health. We could see a potential near-term impact to gross margin if our product mix includes more third-party manufacturing. Our long-term goal is to meet customer needs through our Asteria site.

Speaker #5: Strengthening patient engagement with biote Corp. by meeting their evolving needs for safe and effective healthy aging solutions Looking forward , we forecast our dietary Supplements revenue will grow at a mid to high single digit rate in 2026 .

Speaker #5: Gross profit margin was 68.0% , compared to 71.8% . The decrease was due to a $1.3 million charge to inventory during the fourth quarter of 2025 .

Speaker #5: As a result of the impact of a voluntary recall of specific lots of hormone pellets shipped by Asteria Health, we could see a potential near-term impact to gross margin if our product mix includes more third-party manufacturing.

Speaker #5: Our long-term goal is to meet customer needs through our Asteria site. Excluding this charge, gross margin reflected the benefit of efficiencies gained from vertical integration of our 503B manufacturing facility and effective cost management selling.

Robert Peterson: Excluding this charge, gross margin reflected the benefit of efficiencies gained from vertical integration of our 503B manufacturing facility and effective cost management. Selling, general, and administrative expenses decreased 25.1% to $24.7 million. The decrease reflected lower legal expense and a temporary decrease in headcount. Net income was $2.6 million and diluted earnings per share attributed to Biote Corp. stockholders was $0.06, compared to net income of $3.5 million and diluted earnings per share attributed to Biote Corp. stockholders of $0.10. Net income for Q4 2025 included a gain of $1.2 million due to changes in the fair value of the earn-out liabilities.

Speaker #5: General and administrative expenses decreased 25.1% to $24.7 million. The decrease reflected lower legal expense and a temporary decrease in headcount. Net income was $2.6 million, and diluted earnings per share attributed to Biote Corp.

Speaker #5: stockholders was $0.06 , compared to net income of $3.5 million and diluted earnings per share attributed to biote Corp. . Stockholders of $0.10 .

Speaker #5: Net income for the fourth quarter of 2025 included a gain of $1.2 million due to changes in the fair value of the Earnout liabilities .

Speaker #5: Net income for the fourth quarter of 2024 included a loss of $0.8 million due to changes in the fair value of the earnout liabilities. Adjusted EBITDA decreased to $11.7 million, with an adjusted EBITDA margin of 25.2%.

Robert Peterson: Net income for Q4 2024 included a loss of $0.8 million due to changes in the fair value of the earn-out liabilities. Adjusted EBITDA decreased to $11.7 million with an Adjusted EBITDA margin of 25.2%. This compares to Adjusted EBITDA of $15.1 million and Adjusted EBITDA margin of 30.3%. Both Adjusted EBITDA and Adjusted EBITDA margin decreased due to lower sales and reduced gross profit, partially offset by lower operating expenses as a result of our sales reorganization. For 2025, cash flow from operations was $35.2 million. As of 31 December 2025, cash and cash equivalents were $24.1 million. Now turning to our financial outlook for 2026. As previously mentioned, we anticipate investing to advance our sales and technology capabilities.

Speaker #5: This compares to adjusted EBITDA of $15.1 million and an adjusted EBITDA margin of 30.3%. Both adjusted EBITDA and adjusted EBITDA margin decreased due to lower sales and reduced gross profit, partially offset by lower operating expenses as a result of our sales reorganization. For the 2025 year, cash flow from operations was $35.2 million.

Speaker #5: As of December 31st , 2025 , cash and cash equivalents were $24.1 million . Now turning to our financial outlook for 2026 . As previously we anticipate investing to advance our sales and technology capabilities .

Speaker #5: While this planned investment will cause a step up in operating expenses in the near term . We expect the benefit will be evidenced by an improvement in our procedure revenue expected to start in the second half of 2026 , with respect to our 2026 revenue guidance , year on year procedure revenue is expected to decrease at a mid to high single digit percentage rate in the first half of 2026 , which includes a potential revenue and profit impact related to the recall .

Robert Peterson: While this planned investment will cause a step-up in operating expenses in the near term, we expect the benefit will be evidenced by an improvement in our procedure revenue expected to start in the second half of 2026. With respect to our 2026 revenue guidance, year-on-year procedure revenue is expected to decrease at a mid- to high-single-digit percentage rate in the first half of 2026, which includes a potential revenue and profit impact related to the recall. We anticipate an expected return to year-on-year procedure growth in the second half of 2026. Dietary supplement revenue is expected to grow at a mid- to high-single-digit rate from 2025. Overall, we forecast 2026 revenues above $190 million and Adjusted EBITDA of greater than $38 million. I'll now turn the call back to Brett for his closing remarks.

Speaker #5: We anticipate . And expected return to year on year procedure growth in the second half of 2026 . Dietary supplement revenue is expected to grow at a mid to high single digit rate from 2025 .

Speaker #5: Overall , we forecast 2026 revenues above $190 million and adjusted EBITDA of greater than $38 million . I'll now turn the call back to Brett for his closing remarks

Speaker #4: Thanks, Bob. I'm pleased with the progress the entire team has achieved in the past year. We laid much of the foundational groundwork that I believe will enable us to drive a higher and more consistent level of financial performance.

Bret Christensen: Thanks, Bob. I'm pleased with the progress the entire Biote team has achieved in the past year. We laid much of the foundational groundwork that I believe will enable us to drive a higher and more consistent level of financial performance. Our planned investments in 2026 represent a key inflection point for Biote that I believe are essential to effectively address our large market opportunity and build long-term sustainable shareholder value. Operator, let's now open the call for questions.

Speaker #4: Our planned investments in 2026 represent a key inflection point for Biote Corp. that I believe are essential to effectively address our large market opportunity and build long-term, sustainable shareholder value.

Speaker #4: Operator let's now open the call for questions

Speaker #1: Thank you . We will now begin the question and answer session . To ask a question , you may press star . Then one on your touchtone phone If you are using a speakerphone , please pick up your handset before pressing the keys .

Operator 4: Thank you. We will now begin the question-and-answer session. To ask a question, you may press star then one on your touch-tone phone. If you are using a speakerphone, please pick up your handset before pressing the keys. If at any time your question has been addressed and you would like to withdraw your question, please press star and then two. At this time, we will pause momentarily to assemble our roster. The first question will come from Les Sulewski with Truist Securities. Please go ahead.

Operator: Thank you. We will now begin the question-and-answer session. To ask a question, you may press star then one on your touch-tone phone. If you are using a speakerphone, please pick up your handset before pressing the keys. If at any time your question has been addressed and you would like to withdraw your question, please press star and then two. At this time, we will pause momentarily to assemble our roster. The first question will come from Les Sulewski with Truist Securities. Please go ahead.

Speaker #1: If at any time your question has been addressed and you would like to withdraw your question , please press star and then two .

Speaker #1: At this time, we will pause momentarily to assemble our roster. The first question will come from Les Salesky with Truist Securities. Please go ahead.

Speaker #6: Hey, this is Jeevan on for Les. Thanks for taking our questions. What's your take on the FDA's removal of black box warnings?

[Analyst] (Truist Securities): Hey, this is Jeevan on for Les. Thanks for taking our questions. What's your take on the FDA's removal of black box warnings for certain HRT and maybe how this could potentially impact demand? Then also for the voluntary recall, can you elaborate on any FDA feedback and, you know, whether you see this event changing the regulatory bar or competitive dynamics in the space?

Jeevan Larson: Hey, this is Jeevan on for Les. Thanks for taking our questions. What's your take on the FDA's removal of black box warnings for certain HRT and maybe how this could potentially impact demand? Then also for the voluntary recall, can you elaborate on any FDA feedback and, you know, whether you see this event changing the regulatory bar or competitive dynamics in the space?

Speaker #6: For certain HRTs, and maybe how this could potentially impact demand, and then also for the voluntary recall, can you elaborate on any FDA feedback?

Speaker #6: And whether you see this event changing the regulatory bar or competitive dynamics in the space.

Speaker #4: Yeah . Hi , this is Brett . Thanks for the question . First , on the black box warning , that was removed .

Bret Christensen: Yeah. Hi, this is Bret. Thanks for the question. First on the black box warning that was removed now really almost you know just a little less than a year ago. That, along with you know the entire talk track of the FDA, seems to be a positive tailwind for us and others. It's a good sign that finally hormone optimization is getting recognized as a great option. It's always been a good option for men, and women are getting the attention that they deserve, as there are still no FDA-approved options for women for testosterone therapy. So all in all, it's a great thing for us. It reinforces what we've known is that there's no harm that comes from testosterone and a tremendous amount of benefit that patients can get through different modalities of HRT.

Speaker #4: Now really almost , you know , just a little less than a year ago . That along with , you know , the , the entire top track of the FDA seems to be a positive tailwind for us and others .

Speaker #4: It's a good sign that finally , hormone optimization is getting recognized as a great option . It's always been a good option for men , and women are getting the the attention that they deserve , as there are still no FDA approved options for women for testosterone therapy .

Speaker #4: So, it... all in all, it's a great thing for us. It reinforces what we've known, which is that there's no harm that comes from testosterone and a tremendous amount of benefit that patients can get through different modalities of HRT.

Speaker #4: So it's a good thing . And we look for continued support from clinicians and patients alike for awareness . As far as the , the the recall goes , as you know , we at the end of January , we , we announced a , a partial recall , voluntary recall that we're doing just out of an abundance of caution , working hand in hand with the FDA .

Bret Christensen: It's a good thing, and we look for continued support from clinicians and patients alike for awareness. As far as the recall goes, as you know, the end of January, we announced a partial voluntary recall that we're doing just out of an abundance of caution, working hand-in-hand with the FDA. The feedback has been good. You know, we are working hand-in-hand with the FDA on almost everything that we do. Communication to our customers, the taking the product back, refilling those orders, all of that has been done in planning with the FDA. We are in lockstep with their guidance in this entire recall. Our customers have been responsive, and we're happy with where we're at so far.

Speaker #4: So the the feedback has been good . You know , we're working hand in hand with the FDA on almost everything that we do .

Speaker #4: So communication to our customers , taking the product back , refilling those orders , all of that has been done in a planning with the FDA .

Speaker #4: So we are in lockstep with their guidance in this entire recall. Our customers have been responsive, and we're happy with where we're at so far.

Speaker #1: The next question will come from Caitlin Couric with Jefferies. Please go ahead.

Operator 4: The next question will come from Jonna Kim with Jefferies. Please go ahead.

Operator: The next question will come from Kaithlyn Korich with Jefferies. Please go ahead.

Speaker #7: Hi , everyone . Good evening . Thanks for taking my question . I just wanted to drill into the procedure . Revenue growth in the first half .

Jonna Kim: Hi, everyone. Good evening. Thanks for taking my question. I just wanted to drill into the procedure revenue growth in the first half. Is it purely the number of procedures that will be done while the number of practitioners are ticking higher? Or is there also some element of promos or discounting that we should be considering? Any color there, and also if anything's changed in the competitive environment would be helpful. Thank you.

Kaitlyn Korich: Hi, everyone. Good evening. Thanks for taking my question. I just wanted to drill into the procedure revenue growth in the first half. Is it purely the number of procedures that will be done while the number of practitioners are ticking higher? Or is there also some element of promos or discounting that we should be considering? Any color there, and also if anything's changed in the competitive environment would be helpful. Thank you.

Speaker #7: And is it purely the number of procedures that will be done while the number of practitioners are ticking higher? Or is there also some element of promos or discounting that we should be considering? Any color there?

Speaker #7: And also, if anything's changed in the competitive environment, that would be helpful. Thank you.

Speaker #4: Yeah . Hi , Caitlin , this is Brett . I'll start with that . And Bob can add some specifics . You know , throughout last year , we highlighted an increase in attrition .

Bret Christensen: Yeah. Hi, Jonna, this is Bret. I'll start with that, and Robert can add some specifics. You know, throughout last year, we highlighted an increase in attrition, and for us, when we talk about attrition, we are talking about practitioner and clinic attrition. While that's been stable for us for years at around 5%, last year, we highlighted that accelerated to high single digits. That's where we've exited the year in 2024. The lower volume that we're highlighting in 2026 in the first half until we return to growth in the second half really is just that same attrition that we've experienced at a higher rate in the past. Remember, with an annuity model, we live with that attrition for 12 months.

Speaker #4: And for us , when we talk about attrition , we are talking about practitioner and clinic attrition . And so while that's been stable for us for years , at around 5% last year , we highlighted that that accelerated to high single digits .

Speaker #4: And so that's where we where we've exited the year in 2020 for lower volume that we're highlighting in 2026 , in the first half , until we return to growth in the second half , really , it's just that same attrition that we've experienced at a higher rate in the past .

Speaker #4: Remember , with an annuity model , we live with that attrition for 12 months . So attrition was higher last year . And mostly that was clinic attrition , which does mean lower volumes .

Bret Christensen: Attrition was higher last year, and mostly that was clinic attrition, which does mean lower volumes. That's where we exited the year. We anticipate that will change this year, and we will return to growth in the second half, through volume growth. The majority of that lower procedure revenue was volume.

Speaker #4: So that's where we exited the year . We anticipate that that will change this year . And we will return to growth in the second half through volume growth .

Speaker #4: But the majority of that lower procedure revenue was volume .

Speaker #5: That's right . And I think the only other thing to add there is , as Brett mentioned , you know , we are in the process now of watching some of those new customers that are coming in the door and wanting to see .

Robert Peterson: That's right. I think the only other thing to add there is, as Brett mentioned, you know, we are in the process now of watching some of those new customers that are coming in the door. He highlighted in the remarks that trainings were full. We'll need to continue to watch those individuals to make sure that they are productive and start quickly. I can't stress enough. You know, we're about a month and a half into the recall, and we just wanna continue to monitor the impacts there also. I think that gives a little bit of additional color.

Speaker #5: We highlighted in the remarks that trainings were full. We'll need to continue to watch those individuals to make sure that they are productive and start quickly.

Speaker #5: And I can't stress enough , we're in the , you know , we're about a month , month and a half into into the recall .

Speaker #5: And we just want to continue to monitor the impacts there also. So I think that gives a little bit of additional color.

Speaker #7: Got it . Thank you

Jonna Kim: Got it. Thank you.

Kaitlyn Korich: Got it. Thank you.

Speaker #1: The next question will come from George Kelly with Roth Capital Partners. Please go ahead.

Operator 4: The next question will come from George Kelly with Roth Capital Partners. Please go ahead.

Operator: The next question will come from George Kelly with Roth Capital Partners. Please go ahead.

Speaker #8: Hey everyone . Thanks for taking the questions I guess first , maybe as a follow up on the prior question , do you anticipate procedure revenue to decline in in sequential procedure revenue to decline in one Q versus four Q ?

George Kelly: Hey, everyone. Thanks for taking the questions. I guess first, maybe as a follow-up on the prior question, do you anticipate procedure revenue to decline in sequential Q1 versus Q4? I'm just wondering if you've seen it kind of stabilize here or perhaps even seen an improvement in procedure revenue so far in 2026 versus how you ended 2025.

Speaker #8: I'm just wondering if you've seen it kind of stabilize here, or perhaps even seen an improvement in procedure revenue so far in 2026 versus how you ended '25.

Speaker #4: Yeah . George , let me let me start with that . Bob , can you give a little color on that ? The , you know , what we expect sequentially , where we're , we're guiding for the year , as you know , but maybe we can give you a little bit of color on , on how that plays out .

Bret Christensen: Yeah. George, let me start with that. Bob can give a little color on that, what we expect sequentially. We're guiding for the years, you know, but maybe we can give you a little bit of color on how that plays out. You know, just as a follow-up to the last question, as you said, the attrition was higher last year, and new starts were also lower last year. So, you know, our net new customers was lower than it typically is. Attrition was higher. That all led to volume declines. We do watch that very closely, as you can imagine, even daily volumes. I'll say, you know, we haven't really called a bottom here.

Speaker #4: You know , we , we just as a follow up to the last question , as you said , the attrition was higher last year and new starts were also lower last year .

Speaker #4: So , you know , our , our net new customers was lower than it typically is . Attrition was higher . That all led to to volume declines .

Speaker #4: We do watch that very closely . As you can imagine , even daily volumes . And I'll say , you know , while we're not , we haven't really called a bottom here .

Speaker #4: We definitely saw attrition start to subside and flatten out throughout the , the end of last year . I'm happy with where we're at and it's why we got comfortable with the Salesforce expansion is you remember last year was a transition year for us .

Bret Christensen: We definitely saw attrition start to subside and flatten out throughout the end of last year. I'm happy with where we're at, and it's why we got comfortable with the sales force expansion. You remember last year was a transition year for us. It was about establishing a solid foundation, a much better commercial organization that we knew could be effective. As we know, it's a huge TAM that we want to build on, and it's why we are comfortable now doing sales force expansion and making that investment because we do see line of sight to growth that starts in the second half of this year. Bob, I don't know if you want to give any more color on how that plays out throughout the year, but

Speaker #4: It was about establishing a solid foundation , a much better commercial organization that we knew could be effective . As we know , this is a huge Tam that we want to build on , and it's why we are comfortable now doing sales force expansion and making that investment , because we do see line of sight to growth that starts in the second half of this year .

Speaker #4: And so , Bob , I don't know if you want to give any more color on on how that plays out throughout the year , but .

Robert Peterson: Yeah. The only thing I would add, George, just on the front half, you know, we expect to see the beginnings of stabilized attrition, given the efforts of our commercial team to retain customers through our selective ASP reductions. You know, as Brett mentioned just a second ago, as we continue to watch attrition and as we continue to watch these new customer growth figures at the beginning of the year, that'll be a good telltale sign for the future. Again, I would just highlight again, as I said on the last comment, we're gonna have to continue to monitor just to make sure that there aren't any material impacts, given the recall.

Speaker #5: The only thing I would add , George , just on the front half , you know , we expect to see the beginnings of stabilized attrition given the efforts of our commercial team to retain customers through our selective ASP reductions .

Speaker #5: And , you know , as Brett mentioned , just a second ago , as we as we continue to watch attrition and as we continue to watch these new customer , new customer growth figures at the beginning of the year , that'll be a good , good telltale sign for the future .

Speaker #5: But again , I would just highlight again , as I said on the last comment , we're going to have to continue to monitor just to make sure that there aren't any impacts , material impacts for the for the , for the on given the recall

Speaker #8: Okay , okay , okay . And then second question for me on your EBITDA guide , I'm still kind of unclear . I was hoping you could just bridge the 25 to 26 EBITDA number .

George Kelly: Okay. Then second question from me on your EBITDA guide. I'm still kinda unclear. I was hoping you could just bridge the 25 to 26 EBITDA number. It's down about $15 million on kind of flattish revenues. Just given the investments you listed, you know, I'm struggling to get to $15 million of incremental spend. Maybe it's really a pricing is a big factor there, or is there anything else you could highlight and help me understand that $15 million step down?

Speaker #8: It's down about $15 million on kind of flattish revenues . And so just given the investments , you listed , I'm struggling to get to $15 million of incremental spend .

Speaker #8: So maybe it’s really that pricing is a big factor there, or is there anything else you could highlight and help me understand that $15 million step down?

Speaker #4: Yeah . Thanks , George . Let me give a high level of , of , of what it means . And Bob can give some specifics .

Bret Christensen: Yeah. Thanks, George. Let me give a high level of what it means, and Bob can give some specifics. As you said, it really is twofold. All of the investments we're making in 2026 relative to 2025 are with a goal to drive that top-line number higher. They are all growth investments in 2025. The majority of it is headcount and specifically the commercial organization. While we went from around 60 territories when I started in February of last year, scaled to 90 through expansion, got to probably about 100 by the end of the year. Then we've announced again, we're going to expand even further and with a goal to get to 120 by the end of Q1.

Speaker #4: So as you said , it really is twofold . And all of the investments we're making in 2026 relative to 2025 are with a goal to drive that top line number higher .

Speaker #4: And so they are all growth investments in 2025 . The majority of it is headcount . And specifically the commercial organization . So while we went from , you know , around 60 territories , when I started in February of last year , scaled to 90 through expansion , got to probably about 100 by the end of the year .

Speaker #4: And then we've announced again, we're going to expand even further with the goal to get to 120 by the end of Q1.

Speaker #4: So what that really means is, you know, although this is a 33% announcement of a new Salesforce expansion, really the vacancy rates last year were much higher.

Bret Christensen: What that really means is, you know, although this is a 33% announcement of a new sales force expansion, really the vacancy rates last year were much higher. There's a big amount of that EBITDA change in both the new sales force investment in 2026, but also filling those vacancies from 2025. Then on top of that, we are investing in our systems to make the Biote experience better for our customers so that we can grow revenue as well. Bob, you can give some additional color.

Speaker #4: And so there's a big amount of that EBITDA change in both the new Salesforce investment in 2026, but also filling those vacancies from 2025.

Speaker #4: And then , and then on top of that , we are investing in our systems to make the Byod experience better for our customers so that we can grow revenue as well .

Speaker #4: Bob , you can give some additions .

Speaker #5: George . And I think this will give you a little bit of the guide that that you're looking for . So as Brett mentioned , we've got the two different buckets of investments in 2026 .

Robert Peterson: Yeah, George, I think this will give you a little bit of the guide that you're looking for. As Bret mentioned, we've got the two different buckets of investments in 2026. One specifically related to new sales talent, the other one related to the investments in our tech platform. To reach our planned headcount and our additional investments in regional training, and all the other costs that go along with that to drive and support new practitioner growth, we are seeing investments in selling, direct selling, and commercial heads as our primary expense, as Bret mentioned. We're deploying over $10 million of expense on personnel to drive sales and sales-related activities.

Speaker #5: One specifically related to new sales talent. The other one related to the investments in our technical platform, or our tech platform, to reach our planned headcount and our additional investments in regional training and all the other costs that go along with that to drive and support new practitioner growth.

Speaker #5: We are seeing investments in selling , direct selling and commercial heads as our as our primary expenses . Brett mentioned . We're deploying over $10 million of expense on personnel to drive sales and sales related activities .

Robert Peterson: To dive into that a little bit deeper, we're spending not only on sales reps, regional managers, and to manage those sales reps, but also expanding in other key areas. Specifically, we've developed a floater rep structure and an inside sales team that can help support growth. Just to give a little bit more color, specifically around the expense side, when we think about how much of this expense, about a third of this expense is related to the full year impact of people hired in the second half of 2025. As you think bigger picture, that kind of gives a little bit more context into the spends, as Brett mentioned, the lion's share of that amount. Additionally, we are investing in the tech platform.

Speaker #5: To dive into that a little bit deeper , we're spending not only on sales reps , regional managers , and to manage those sales reps , but also expanding in other key areas , specifically , we've developed a floater rep structure and an inside sales team that can can help support growth .

Speaker #5: Just to give a little bit more color, specifically around the expense side, when we think about how much of this expense, about a third of this expense is related to the full-year impact of people hired in the second half of 2025.

Speaker #5: So as you as you think bigger picture , that kind of gives a little bit more context into the spends . And Brett mentioned the lion's share of that amount .

Speaker #5: Additionally , we are investing in the tech platform . Clearly , that is to enhance the capabilities and drive improved and improved practitioner experience .

Robert Peterson: Clearly, that is to enhance the capabilities and drive an improved practitioner experience. The remaining expense that you were referring to is really to try to drive these systems, which will provide a stronger value proposition to our overall practitioners. I think that gives a little bit of an overview of the expense. Yep.

Speaker #5: The remaining expense that that you were referring to is really to try to drive these , these systems , which will provide a stronger value of stronger value proposition to our overall practitioners .

Speaker #5: While some of this . Yeah . So I think that gives a little bit of a , of an overview of the , of the expense .

Speaker #5: Yeah .

Speaker #8: Okay, that's helpful. Thank you.

George Kelly: Okay. That's helpful. Thank you.

Speaker #5: Thanks .

Robert Peterson: Thanks, George.

Speaker #8: George .

Speaker #1: The next question will come from Jeff Van Sinderen with B. Riley. Please go ahead.

Operator 4: The next question will come from Jeff Van Sinderen with B. Riley. Please go ahead.

Operator: The next question will come from Jeff Van Sinderen with B. Riley. Please go ahead.

Speaker #8: Hi everyone .

Jeff Van Sinderen: Hi, everyone. Just to follow up on kind of the last thought on investing in the tech platform, what areas have you identified that you want to boost? In other words, what are you working on in terms of the tech platform initiatives to make the experience better for your customers?

Speaker #9: Just to follow up on kind of the last thought on investing in the tech platform, what areas have you identified that you want to boost?

Speaker #9: In other words, what are you working on in terms of the tech platform initiatives to make the experience better for your customers?

Speaker #4: Hey , Jeff , you know , essentially it's all around the customer . The practitioner experience and , you know , we know that our products are really important to our customers , our sales personnel , the support that we provide in the field is really important .

Bret Christensen: Hey, Jeff. Yeah, you know, essentially it's all around the customer, the practitioner experience. You know, we know that our products are really important to our customers. Our sales personnel and the support that we provide in the field is really important. Our training and education has been world-class and very important. You know, our systems, although substantial and good, are not as good as they could be. Just like anything that we do in today's world, the technology that we use is paramount to our experience. We view this as an opportunity to improve those systems, but it will be a really continuous improvement for us as we go into the future with our customers. We wanna make sure that our systems make their job easier.

Speaker #4: Our training and education has been world class and very important . But you know , our systems , although although substantial in and good are not as good as they could be .

Speaker #4: And just like anything that we do in today's world, the technology that we use is paramount to our experience. And so we view this as an opportunity to improve those systems.

Speaker #4: But it will really be a continuous improvement for us as we go into the future with our customers. We want to make sure that our systems make their job easier.

Speaker #4: If we're making their job easier , it means they can serve patients better with our products . And we just identified some gaps that when we talked to our customers that we can fix , we'll share more about that as we get closer to launching some of those products .

Bret Christensen: If we're making their job easier, it means they can serve patients better with our products. We just identified some gaps, when we talk to our customers that we can fix. We'll share more about that as we get closer to launching some of those products. Essentially, the stronger the user experience is for us, the better our retention of customers is, and we think the better utilization of our products and better serving patients are. That's an investment that we wanna make this year to better serve those customers.

Speaker #4: But essentially, the stronger the user experience is for us, the better our retention of customers is. And we think the better utilization of our products and better serving patients are.

Speaker #4: So that's an investment that we want to make this year to , to better serve those customers .

Jeff Van Sinderen: Okay. Have you engaged an outside organization to make those changes to the system, or is that something you're doing internally?

Speaker #9: Have you engaged an outside organization to make those changes to the system, or is that something you're doing internally?

Speaker #4: A little bit of both, Jeff. So we do have a strong internal team that's capable of doing some development, but we are going to outsource some of that work as well.

Bret Christensen: A little bit of both, Jeff. We do have a strong internal team that's capable of doing some development, but we are gonna outsource some of that work as well.

Speaker #9: Okay . And then maybe just , I guess I'm trying to get a better sense of the quarterly cadence . I know you're anticipating second half to improve , but you know , I guess for just for Q1 , wondering , I know you talked about , you know , a number of different things , but for Q1 , what sort of level of sales decline do you think we're looking at ?

Jeff Van Sinderen: Okay. Maybe just I guess I'm trying to get a sense, better sense of the quarterly cadence. I know you're anticipating second half to improve, but you know, I guess for just for Q1, wondering, I know you talked about you know a number of different things, but for Q1, what sort of level of sales decline do you think we're looking at? It sounds like it might be similar to Q4, but wanna get your thoughts on that. Gross margin and OpEx, I guess for Q1, any color you can give us there would be helpful.

Speaker #9: Is it ? It sounds like it might be similar to Q4 , but want to get your thoughts on that ? And then gross margin and opex , I guess for Q1 , any color you can give us , there would be helpful .

Speaker #5: Yeah . So hey Jeff , it's Bob . So looking at what we're trying to trying to get accomplished , it's a fairly similar to the discussion that we , we had with George .

Robert Peterson: Yeah. Hey, Jeff, it's Bob. Looking at what we're trying to get accomplished, it's fairly similar to the discussion that we had with George. I mean, our goal in Q1 is really to monitor and we're, you know, start to see the benefits that we can drive from new customers and really start to see that attrition stabilize and move in the right direction. I think the other key for Q1, as we told George too, is you know, just continuing to monitor any potential impacts on the recall. I would just say on gross margins, you know, thinking about our strategy really hasn't changed for the full year.

Speaker #5: I mean , our goal in Q1 is really to monitor and we're , you know , start to see the , the benefits that we can drive from , from new customers and really start to see that , see that attrition stabilize and move in the right direction .

Speaker #5: I think the other key for Q1 as , as we told George too , is , you know , just continuing to monitor any potential impacts on the recall .

Speaker #5: I would just say on on gross margins , you know , thinking about our strategy really hasn't changed for the full year . We continue to see efficiency gains from from the exterior integration and the shift to our economy to Amazon and our e-commerce space still showing solid , solid returns on margin .

Robert Peterson: We continue to see efficiency gains from the Asteria integration and the shift to Amazon in our e-commerce space is still showing solid returns on margin. I would say that we expect to grow our margin throughout the year based on serving more people through Asteria. That said, we are keeping a watchful eye out in the near term to ensure that Asteria can continue to build inventories so that we can meet customer needs. In the short term, we're really focused on getting back up to the inventory levels we wanna be at so that we can really start that process of growing margin further in the future. I don't know, Brett, anything you wanted to add?

Speaker #5: I would say that we expect to grow our margin throughout the year based on serving more people through Asteria . That said , we are keeping a watchful eye out in the in the near term to ensure that Asteria can continue to build inventories so that we can we can meet customer needs .

Speaker #5: So in the short term , we're really focused on on getting back up to to the inventory levels . We want to be at so that we can really start that process of growing margin further in the future .

Speaker #5: I don't know, Brett, anything if you wanted to add.

Speaker #4: No , Jeff , I just think of the year as progressing as we go along , you know , and that probably makes perfect sense considering where we exited 2025 .

Bret Christensen: No, Jeff, I just think of the year as progressing as we go along, you know, and that probably makes perfect sense considering where we exited 2025. These full training classes that we referenced are gonna be very important to growing new customers and growing our patient base. Sales force expansion, which we have started, is not complete, so we look to the end of Q1 to be fully staffed. That, that's gonna be another driver that will accelerate volumes throughout the year. It will be a steady improvement throughout the year until we exit.

Speaker #4: These full training classes that we referenced are going to be very important to growing new customers and growing our patient base. And Salesforce expansion, which we have started, is not complete.

Speaker #4: So we look to the end of Q1 to be fully staffed . So that's going to be another driver that will accelerate volumes throughout the year , but it will be a it will be a steady improvement throughout the year .

Speaker #4: And until we exit .

Speaker #9: Okay . And then how much of your pellet supply is going through ? Asteria at this point , obviously , keeping in mind the recall , why might there be an issue ramping .

Jeff Van Sinderen: Okay. How much of your pellet supply is going through Asteria at this point? Obviously, keeping in mind the recall. Why might there be an issue ramping Asteria production since you're watching that and getting inventory back to the levels you want to? Maybe you can just touch on a target or a timeframe around that.

Speaker #9: Asteria production since you're watching that and getting inventory back to the levels you want to , maybe you can just touch on a target or time frame around that .

Speaker #5: Sure. So, as it stands right now, we have seen a little bit of a decline. As we've mentioned in the prepared remarks, there has been a little bit of a decline from where we exited last quarter.

Robert Peterson: Sure. As it stands right now, we have seen a little bit of a decline, as we've mentioned in the prepared remarks, a little bit of a decline from where we exited last quarter. We are about 50/50 on overall pellets being used from Asteria versus other providers. I think the big thing, just whenever you have a recall like this, you know, and you take a slug of inventory off the market, you know, you just have to double time to make sure that you can produce that inventory. We're doing a good job of doing that, but it does take some time to get back up to more normalized levels where you feel really comfortable starting to convert again.

Speaker #5: So we are about 50 over 50 on overall pellet pellets being used for Asteria versus other other providers . I think the big thing , just whenever you have a recall like this , it you know , and you take a slug of inventory off the market , you know , you just have to double time to make sure that you can produce that inventory .

Speaker #5: We're doing a good job of doing that, but it does take some time to get back up to more normalized levels where you feel really comfortable starting to convert again.

Speaker #5: So I would just say at , at this point , the automation that we've put at the site , the , the , the work that we've done is , is paying dividends .

Robert Peterson: I would just say at this point, the automation that we put at the site, the work that we've done is paying dividends. It's just a matter of a little bit of time to pass so that we can get back up to targeted inventory levels.

Speaker #5: It's just , it's a matter of a little bit of time to pass so that we can get back up to targeted inventory levels .

Speaker #9: Okay. So you said you're about 50/50 now. Where were you? What was the peak running through Austria last year?

Jeff Van Sinderen: Okay. You said you're about 50/50 now. Where were you? What was the peak running through Asteria last year?

Speaker #5: Well, we got to about fifty-four. I think we highlighted fifty-four percent at the end of Q3.

Robert Peterson: Well, we got to about 54. I think we highlighted 54% at the end of Q3.

Speaker #9: Equals 54 . And then time frame to get back to that 54 , is that a Q1 thing ? Is that a Q2 thing ?

Jeff Van Sinderen: Peak was 54. Timeframe to get back to that 54, is that a Q1 thing? Is that a Q2 thing?

Speaker #9: And where, what percentage do you want to get to by the end of the year?

Bret Christensen: Yeah, I think.

Jeff Van Sinderen: What percentage do you wanna get to by the end of the year?

Speaker #5: Yeah , look , I mean , we haven't haven't highlighted a specific percentage , but we would we would like to take a little bit more share , but at the end of the day , our goal is as soon as we can , we will .

Robert Peterson: Yeah, look, I mean, we haven't highlighted a specific percentage, but we would like to take a little bit more share. At the end of the day, our goal is, as soon as we can, we will. Our goal is to get the inventories back up here in the short term, monitoring that closely, and then so that we can actually meet the demand of customers and then start the conversion process again. Time will tell on how quickly we get up to that point. I think signs are. We're showing good signs of production at the site, so more to come.

Speaker #5: And our goal is to to get up , get the inventories back up here in the in the short term , monitoring that closely and then so that we could actually meet the meet the demand of customers .

Speaker #5: And then and then then start , start the conversion process again . So time will tell on , on , on how quickly we get up to that point .

Speaker #5: But I think signs are we're showing good signs of production at the, at the site. So, more to come.

Speaker #9: Okay. And then just, I guess, anything else you can add that gives you confidence in getting the underlying KPIs to inflect in the second half?

Jeff Van Sinderen: Okay. Just, I guess, anything else you can add that gives you confidence in getting the underlying KPIs to inflect in second half?

Speaker #5: Yeah, I think the biggest thing, and I would just say we continue to execute against our strategy as Bret has laid out. I think we've built the infrastructure.

Robert Peterson: Yeah, I think the biggest thing, and I would just say we continue to execute against our strategy as Brett has laid out. I think we've built the infrastructure. Now we're enabling this investment. You know that it takes about 6 to 9 months for a rep to get on board and become fully effective. As we continue to manage that attrition rate, and with some of the limited, selective pricing concessions that we've done, we do expect to see that gradual improvement. I would also say that the investments should mitigate attrition also, and grow our new customer base. I think we're also installing the right layers of accountability throughout the organization, as Brett mentioned.

Speaker #5: Now we're enabling this investment . You know , that it takes about 6 to 9 months for a rep to get on board and get become fully effective .

Speaker #5: And as we continue to manage that attrition rate and with some of the the limited pricing concessions , selective pricing concessions that we've done , we do expect to see that gradual improvement .

Speaker #5: I said , I would also say that the investments should mitigate attrition also and grow our new customer base . And I think we're also installing the right layers of of accountability throughout the organization .

Speaker #5: As Brett mentioned, so I don't know, Brett, if you want to...

Robert Peterson: I don't know, Brett, if you wanted to.

Speaker #4: Yeah. I mean, if you remember, last year we said one of the first things we would see is full training classes too.

Bret Christensen: Yeah, Jeff, I mean, if you remember last year, we said one of the first things we would see is full training classes too. I, you know, I can tell you how happy I am that those have been full really since November, with, you know, no line of sight to them not being full, so and we have more salespeople coming on board. We're adding training classes and filling that capacity. That's step one. Now, we need people to leave those training classes and go be productive, do procedures, order Nutras, and really practice what we taught them. That's the next thing we're going to be watching from those training classes is how effective and productive are those customers coming out of training.

Speaker #4: So I , you know , I can tell you how happy I am that that those have been full and full really since November with , you know , no line of sight into them not being full .

Speaker #4: So and we have more salespeople coming on board . So we're adding training classes and filling that capacity . But that's , that's step one .

Speaker #4: Now we need people to leave those training classes and go be productive and do procedures and order nutras, and really practice what we taught them.

Speaker #4: And so that's the next thing we're going to be watching from those training classes—is how effective and productive are those customers coming out of training?

Speaker #4: But that is a tremendously good sign for us . And we know that , as Bob said , you know , it does take 6 to 9 months for salespeople to to really start to make a difference to our top line .

Bret Christensen: That is a tremendously good sign for us. We know that, as Bob said, you know, it does take 6 to 9 months for salespeople to really start to make a difference to our top line. We look forward to that too, to filling those openings and having a fully staffed and, you know, improved and enlarged sales force this year. All those drivers get me really excited about what we can do with volumes this year. Of course, we've gotta make sure that attrition does come down. We got early signs that we are happy about, but too early to say we've got trends there. All in all, volumes, there's reason to be optimistic, but we've gotta execute still.

Speaker #4: And so we look forward to that to , to filling those , those openings and having a full , fully staffed and , you know , improved and enlarged Salesforce this year .

Speaker #4: So all those drivers get get me really excited about what we can do with volumes this year . And of course , we've got to , we've got to make sure that attrition does come down .

Speaker #4: We've got early signs that we are happy about , but too early to say . We've got trends there . So all in all , volumes , there's there's reason to be optimistic .

Speaker #4: But we've—we've got to execute still.

Speaker #9: Okay. Thanks for taking my questions.

Jeff Van Sinderen: Okay. Thanks for taking my questions.

Speaker #1: This will conclude our question and answer session. I would like to turn the conference back over to Bret Christensen for any closing remarks.

Operator 4: This will conclude our question-and-answer session. I would like to turn the conference back over to Bret Christensen for any closing remarks.

Operator: This will conclude our question-and-answer session. I would like to turn the conference back over to Bret Christensen for any closing remarks.

Speaker #4: Thank you, everyone, for joining us today. We appreciate your interest in Biote Corp. and look forward to speaking to you on our next conference call.

Bret Christensen: Thank you everyone for joining us today. We appreciate your interest in Biote and look forward to speaking to you on our next conference call.

Operator 4: The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.

Operator: The conference has now concluded. Thank you for attending today's presentation. You may now disconnect.

Q4 2025 Biote Corp Earnings Call

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