Full Year 2025 MoneyHero Ltd Earnings Call

April 30, 2026

Speaker #1: Good day and welcome to the MoneyHero Group fourth quarter and full year 2025 earnings conference call. At this time, all participants are in listen-only mode.

Operator: Good day, and welcome to the MoneyHero Group Q4 and Full Year 2025 Earnings Conference Call. At this time, all participants are in listen-only mode. After the speaker's presentation, there'll be a question and answer session. To ask a question, please press star one one on your touchtone phone. Also note that this call is being recorded. I would like to turn the call over to Gretchen Kwan, Corporate Communications Lead. Please go ahead.

Speaker #1: After the speaker's presentation, there'll be a question-and-answer session. To ask a question, please press star 11 on your touch home phone. Also note that this call is being recorded.

Speaker #1: I would like to turn the call over to Gretchen Kwan, Corporate Communications Lead. Please go ahead.

Speaker #2: Hello, everyone, and welcome to a MoneyHero 2025 Q4 and full year earnings conference call. I'm Gretchen Kwan, Corporate Communications Lead at MoneyHero. Before we begin, I would like to remind you that today's call will include forward-looking statements, which are inherently subject to risk and uncertainties and may not be realized in the future for various reasons as stated in our earnings release.

Gretchen Kwan: Hello, everyone. Welcome to MoneyHero 2025 Q4 and Full Year Earnings Conference Call. I'm Gretchen Kwan, Corporate Communications Lead at MoneyHero. Before we begin, I would like to remind you that today's call will include forward-looking statements, which are inherently subject to risk and uncertainties and may not be realized in the future for various reasons as stated in our earnings release, which was issued earlier today and is also available on our IR website. In addition, please note that today's discussion will include both IFRS and non-IFRS financial measures for comparison purpose only. For reconciliations of these non-IFRS measures to the most directly comparable IFRS measures, please refer to our earnings release and SEC filings. Lastly, a webcast replay and a script of this conference call will be available on our IR website.

Speaker #2: Which was issued earlier today and is also available on our IR website. In addition, please note that today's discussion will include both IFRS and non-IFRS financial measures for comparison purposes only.

Speaker #2: For reconciliations of these non-IFRS measures to the most directly comparable IFRS measures, please refer to our earnings release and SEC filings. Lastly, a webcast will play in the script of this conference call will be available on our IR website.

Speaker #2: Joining me on the call today is Danny Learn, Interim CEO and CFO, who will go over our strategy and business update, operating highlights, and financial performance for Q4 and the full year 2025.

Gretchen Kwan: Joining me on the call today is Danny Leung, interim CEO and CFO, who will go over our strategy and business update, operating highlights, and financial performance after Q4 and full year 2025. This will be followed by a Q&A section. With that, let me turn the call over to Danny.

Speaker #2: This will be followed by a Q&A section. With that, let me turn the call over to Danny.

Speaker #3: Thank you, Gretchen. Good evening, everyone. And thank you for joining us today. It is a privilege to speak with you as we close out what has truly been a transformative year and quarter for MoneyHero.

Danny Leung: Thank you, Gretchen. Good evening, everyone. Thank you for joining us today. It is a privilege to speak with you as we close out what has truly been a transformative year and quarter for MoneyHero. Before diving into our results, I want to briefly address the leadership transition announced earlier this month. Since stepping into the interim CEO role, I've reflected on my time with MoneyHero since late 2024, when the company began navigating a strategic repositioning. I want to thank Rohith for his contribution during his tenure. As MoneyHero pivots to scaling profitable growth, the board has initiated a research for permanent CEO to lead this next phase. Having guided us through our 2-year transformation, I'm fully confident in our man-management team's ability to execute seamlessly during this interim period.

Danny Leung: Thank you, Gretchen. Good evening, everyone. Thank you for joining us today. It is a privilege to speak with you as we close out what has truly been a transformative year and quarter for MoneyHero. Before diving into our results, I want to briefly address the leadership transition announced earlier this month. Since stepping into the interim CEO role, I've reflected on my time with MoneyHero since late 2024, when the company began navigating a strategic repositioning. I want to thank Rohith for his contribution during his tenure. As MoneyHero pivots to scaling profitable growth, the board has initiated a research for permanent CEO to lead this next phase. Having guided us through our two-year transformation, I'm fully confident in our man-management team's ability to execute seamlessly during this interim period.

Speaker #3: Before diving into our results, I want to briefly address the leadership transition announced earlier this month. Since stepping into the interim CEO role, I've reflected on my time with MoneyHero since late 2024.

Speaker #3: When the company began navigating a strategic repositioning, I want to thank Rohith for his contribution during his tenure. As MoneyHero, previous to scaling profitable growth, the Board has initiated a search for a permanent CEO to lead this next phase.

Speaker #3: Having guided us through our two-year transformation, I'm fully confident in our management team's ability to execute seamlessly during this interim period. Our strategic visions remain unchanged, and our focus is entirely on capitalizing on the opportunities ahead.

Danny Leung: Our strategic vision remains unchanged, our focus is entirely on capitalizing on the opportunities ahead. Those opportunities are built on a rapidly strengthening foundation. I'm pleased to report that we delivered Q4 net profit of $0.5 million, a significant turnaround from a net loss of $18.8 million in the same period last year. This was achieved alongside adjusted EBITDA of $0.7 million, marking our first ever adjusted EBITDA gain since we listed on Nasdaq. Our performance throughout 2025 demonstrates this clear sequential executions toward achieving better revenue mix, cost base, and technology platform. This momentum was built consistently throughout the year with our adjusted EBITDA path improving quarter by quarters.

Speaker #3: And those opportunities are built on a rapidly strengthening foundation. I'm pleased to report that we delivered fourth quarter net profit of 0.5 million. A significant turnaround from a net loss of 18.8 million in the same period last year.

Speaker #3: This was achieved alongside adjusted EBITDA of 0.7 million, marking our first-ever adjusted EBITDA gain since we listed on NASDAQ. Our performance throughout 2025 demonstrates this clear sequential execution toward achieving better revenue mix, cost-based, and technology platform.

Speaker #3: These momentum was built consistently throughout the year, with our adjusted EBITDA path improving quarter by quarter. We systematically progressed from an adjusted EBITDA loss of 3.3 million in the first quarter to a loss of 2 million in the second quarter, narrowing further to a loss of 1.8 million in the third quarter before finally crossing the break-even point this quarter.

Danny Leung: We systematically progressed from an adjusted EBITDA loss of $3.3 million in Q1 to a loss of $2 million in Q2, narrowing further to a loss of $1.8 million in Q3, before finally crossing the breakeven point this quarter. For the full year, adjusted EBITDA loss improved 73% to $6.4 million from $23.7 million last year. Our net loss narrowed 86% to $5.2 million from $37.8 million. This performance validates our strategic repositioning towards achieving better revenue mix, cost base, and technology platform. Q4 revenue grew 27% year over year to $20 million, driven by a strong performance in our core markets, with Singapore revenue surging 56% year over year and Hong Kong growing 27% year over year.

Speaker #3: For the full year, adjusted EBITDA loss improved to 73% to 6.4 million, from 23.7 million last year. And our net loss narrowed 86% to 5.2 million, from 37.8 million.

Speaker #3: This performance validates our strategic repositioning toward achieving better revenue mix, cost-based, and technology platform. Fourth quarter revenue grew 27% year over year to 20 million.

Speaker #3: Driven by a strong performance in our core markets, with Singapore revenue surging 56% year over year and Hong Kong growing 27% year over year.

Speaker #3: Together, these two markets represent 86% of revenue during the quarter. Up from 79% a year ago reflecting our deliberate concentrations on markets with the strongest unit economics.

Danny Leung: Together, these 2 markets represent 86% of revenue during the quarter, up from 79% a year ago, reflecting our deliberate concentrations on markets with the strongest unit economics. At the same time, Taiwan and the Philippines continue to gradually recover as the operational issues seen earlier in the year following the exit of Citibank fade. Full year 2025 revenue was $73.4 million. Our strategic pivot towards healthier revenue quality and accelerating momentum towards year-end. Crucially, our cost of revenue for the full year also declined 7 percentage points year-over-year to 51% of revenue. This structural improvement was driven by a shift in revenue mix and optimized reward cost. Our deliberate shift towards higher quality, higher margin verticals, particularly insurance and wealth, is directly expanding our margins and reinforcing the structural strength of our business.

Speaker #3: At the same time, Taiwan and the Philippines continue to gradually recover as the operational issues seen earlier in the year following the exit of Citibank fade.

Speaker #3: Full year 2025 revenue was 73.4 million. Our strategic pivot toward healthier revenue quality and accelerating momentum toward year-end. Crucially, our cost of revenue for the full year also declined 7 percentage points year over year to 51% of revenue.

Speaker #3: These structural improvements were driven by a shift in revenue mix and optimized reward cost. Our deliberate shift toward higher quality higher margin verticals particularly insurance and wealth is directly expanding our margins and reinforcing the structural strength of our business.

Speaker #3: During the fourth quarter, revenue from insurance and wealth products together accounted for approximately 30% of revenue. Highlighted by wealth revenue accelerating strongly with 50% year over year growth.

Danny Leung: During the Q4, revenue from insurance and wealth products together accounted for approximately 30% of revenue, highlighted by wealth revenue accelerating strongly with 50% year-over-year growth. We see a clear path for high margin verticals to make a meaningfully larger share of our revenue mix over the next few years. These verticals already deliver 2x the incremental profitability of our lower margin verticals and generate steady recurring customers even before AI upsides. This deliberate mix shift we have been signaling all year, combined with disciplined capital allocation into these segments, is central to how we are building durable compounding earning power rather than chasing volume-led growth.

Speaker #3: We see a clear path for high margin verticals to make a meaningfully larger share of our revenue mix over the next few years. These verticals already delivered twice the incremental profitability of our lower margin verticals and generate steady recurring customers even before AI upsized.

Speaker #3: These deliberate mix shift we have been signaling all year combined with disciplined capital allocation into these segments is central to how we are building durable compounding earning power rather than chasing volume-led growth.

Speaker #3: Ultimately, these structural evolutions in our mix coupled with better approval rates and optimized reward costs is expanding our margins and elevating the overall quality of our earnings.

Danny Leung: Ultimately, this structural evolution in our mix, coupled with better approval rates and optimized reward cost, is expanding our margins and elevating the overall quality of our earnings. For the full year 2025, total operating costs and expenses, excluding foreign exchange difference, fell 27% year-over-year, while Q4 expenses declined 15% year-over-year. Technology costs dropped 59% and employee benefit expenses fell 33% the full year, supported by AI automation, which now touches up to 70% of customer service queries. This is a clear demonstration of margin first execution. In practical terms, this means our cost base will not reinflate as we scale. Incremental revenue will increasingly flow through to the bottom line, reinforcing our confidence in sustaining and compounding the profitability we have now achieved. We've made strong progress with our AI initiatives.

Speaker #3: For the full year 2025, total operating costs and expenses excluding foreign exchange difference fell 27% year over year while fourth quarter expenses declined 15% year over year.

Speaker #3: Technology costs dropped 59% and employee benefit expenses fell 33% the full year. Supported by AI automation which now touches up to 70% of customer service queries.

Speaker #3: This is a clear demonstration of margin-first execution. In practical terms, this means our cost-based will now not reinflate as we scale. Instead, incremental revenue will increasingly flow through to the bottom line.

Speaker #3: Reinforcing our confidence in sustaining and compounding the profitability we have now achieved. We've made strong progress with our AI initiatives. During the year, AI automation touched up to 70% of customer service queries.

Danny Leung: During the year, AI automation touched up to 70% of customer service queries. Crucially, in December 2025, AI successfully resolved 47% of customer service queries without any human intervention, demonstrating how we are scaling operations and product support without proportionally adding headcount. The impact of this leverage is already highly visible in Q4, allowing us to deliver 12% more approved applications year-over-year in Q4, while simultaneously cutting employee benefit expenses by 32%. We are systematically driving improvements in approval quality, customer acquisition cost efficiency, and funnel conversion. For example, in Singapore, our car insurance chatbot is now in beta in WhatsApp, delivering a natural conversational AI experience that replaces complex forms and meaningfully reduce acquisition costs. In Hong Kong, Credit Hero Club is building a recurring base of high intent users through personalized credit insights and monitoring.

Speaker #3: Crucially, in December 2025, AI successfully resolved 47% of customer service queries without any human intervention. Demonstrating how we are scaling operations and product support without proportionally adding headcount.

Speaker #3: The impact of this leverage is already highly visible in the fourth quarter. Allowing us to deliver 12% more approval approved applications year over year in the fourth quarter.

Speaker #3: While simultaneously cutting employee benefit expenses by 32%. We are systematically driving improvements in approval quality customer acquisition cost efficiency and funnel conversion. For example, in Singapore, our car insurance SafeBoard is now in beta in WhatsApp.

Speaker #3: Delivering a natural conversational AI experience that replaces complex forms and meaningfully reduces acquisition costs. In Hong Kong, Credit Hero Club is building a recurring base of high-intent users through personalized credit insights and monitoring.

Speaker #3: Importantly, our AI are continuously trained on proprietary intent behavioral and approval data from our 9.4 million members. This creates a highly defensible data mode positioning MoneyHero as one of Southeast Asia's most advanced AI-native financial decisioning platform.

Danny Leung: Importantly, our AI are continuously trained on proprietary intent, behavioral, and approval data from our 9.4 million members. This creates a highly defensible data moat, positioning MoneyHero as one of Southeast Asia's most advanced AI native financial decisioning platform. I will take the next few minutes to walk through the mechanics of our P&L, focusing on the data, the operational drivers behind these numbers, and how our financial profile has structurally evolved across both the Q4 and the full year. Let me begin with revenue. For the Q4, we reported $20 million in revenue, 27% year-over-year increase. This represents the strongest quarterly top-line growth we have seen in 2025, proving that the recovery pattern we established mid-year has compounded into sustainable momentum. When looking at the full year, revenue fell 8% year-over-year to $73.4 million.

Speaker #3: I will take the next few minutes to walk through the mechanics of our P&L. Focusing on the data. The operational drivers behind these numbers and how our financial profile has structurally evolved across both the fourth quarter and the full year.

Speaker #3: Let me begin with revenue. For the fourth quarter, we reported 20 million in revenue. 27% year over year increase. This represents the strongest quarterly top-line growth we have seen in 2025.

Speaker #3: Proven that the recovery pattern we established mid-year has compounded into sustainable momentum. When looking at the full year, revenue fell 8% year over year to 73.4 million.

Speaker #3: That decline needs to be interpreted precisely. In the context of the deliberate reshaping of our volume mix. Particularly in the first half of the year.

Danny Leung: That decline needs to be interpreted precisely in the context of the deliberate reshaping of our volume mix, particularly in the H1 of the year. We intentionally scaled back low margin, high volume products to prioritize margin discipline and healthier revenue quality. Crucially, this strategy yield exactly the structural leverage we intended. Our cost of revenue for the full year decreased by 19% year-over-year to $37.3 million, dropping 7 percentage points to account for just 51% of revenue. The modest annual headline revenue decline is a sign that our strategic pivot is a success. We shed unprofitable volume, optimized reward costs, and are now growing rapidly again on structurally stronger, higher margin base. What gives us absolute confidence in this path is the rapidly improving quality of our revenue base.

Speaker #3: We intentionally scalped back low margin high volume products to prioritize margin discipline and healthier revenue quality. Crucially, this strategy yields exactly the structural leverage we intended.

Speaker #3: Our cost of revenue for the full year decreased by 19% year over year to 37.3 million. Dropping 7 percentage points to account for just 51% of revenue.

Speaker #3: The modest annual headline revenue decline is a sign that our strategic pivot is a success. We shared unprofitable volume optimized reward costs and are now growing rapidly again on structurally stronger higher margin base.

Speaker #3: What gives us absolute confidence in this path is the rapidly improving quality of our revenue base. During the fourth quarter, combined revenue from insurance and wealth products increased 31% year over year to 5.9 million.

Danny Leung: During Q4, combined revenue from insurance and wealth products increased 31% year-over-year to $5.9 million, accounting for 30% of total revenue. Looking at the full year, wealth revenue grew 19% to $10.1 million, accelerating to a massive 50% year-over-year growth in Q4 alone. While insurance revenue grew 11% to $9.1 million. Together, they now represent 26% of our full year revenue, up from 21% a year ago and just 12% in 2023. The fundamental shift in our foundation is the core engine of our margin expansion, improving the predictability and durability of our earnings. At the same time, we saw a resurgence in our core credit card vertical, which grew 38% year-over-year in Q4, proving we can rapidly expand high margin products without sacrificing the strength of our core business.

Speaker #3: Accounting for 30% of total revenue. Looking at the full year, wealth revenue grew 19% to $10.1 million, accelerating to a massive 50% year-over-year growth in Q4 alone.

Speaker #3: While insurance revenue grew 11% to 9.1 million. Together, they now represent 26% of our full year revenue. Up from 21% a year ago and just 12% in 2023.

Speaker #3: The fundamental shift in our foundation is the core engine of our margin expansion. Improving the predictability and durability of our earnings. At the same time, we saw a resurgence in our core credit card vertical.

Speaker #3: Which grew 38% year-over-year in the fourth quarter, proving we can rapidly expand high-margin products without sacrificing the strength of our core business.

Speaker #3: Looking geographically, Singapore and Hong Kong continue to serve as a primary growth engines. Singapore was the standout performer in the quarter with revenue surging 56% to 7.9 million.

Danny Leung: Looking geographically, Singapore and Hong Kong continue to serve as our primary growth engines. Singapore was the standout performer in the quarter, with revenue surging 56% to $7.9 million. Hong Kong also delivered exceptional growth, up 27% to $9.4 million, demonstrating our ability to build a recurring base of high intent users. Together, these two high unit economic markets represent 86% of our total Q4 revenue. Meanwhile, Taiwan and the Philippines generated $1.2 million and $1.5 million, respectively, in Q4. These markets are steadily recovering as the operational disruptions seen earlier in the year following the exit of Citibank are now firmly behind us. Now let me turn to operating expenses. Our focus has been on driving operating leverage across every major category.

Speaker #3: Hong Kong also delivered exceptional growth. Up 27% to 9.4 million. Demonstrating our ability to build a recurring base of high-intent users. Together, these two high unit economic markets represent 86% of our total Q4 revenue.

Speaker #3: Meanwhile, Taiwan and the Philippines generated 1.2 million and 1.5 million, respectively, in the fourth quarter. These markets are steadily recovering, as the operational disruption seen earlier in the year following the exit of Citibank is now firmly behind us.

Speaker #3: Now, let me turn to operating expenses. Our focus has been on driving operating leverage across every major category. Total operating costs and expenses, excluding foreign exchange differences.

Danny Leung: Total operating costs and expenses, excluding foreign exchange differences, decreased 15% year-over-year to $21.4 million in Q4, and 27% year-over-year to $84.2 million for the full year 2025. Looking at the specific expense lines, technology costs declined sharply by 71% year-over-year to $0.4 million in Q4, and 59% year-over-year to $3 million for the full year. By retiring legacy platforms, consolidating vendors, and impacting AI-driven automations, we are enabling the business to ship features faster without inflating our cost base. Advertising and marketing expenses decreased 20% year-over-year to $17.3 million for the full year, reflecting more targeted data-driven campaign allocations. Employee benefit expenses were notably lower, decreasing 32% year-over-year to $4 million in Q4, and 33% year-over-year to $16.2 million for the full year.

Speaker #3: Decreased 15% year over year to 21.4 million in the fourth quarter. And 27% year over year to 84.2 million for the full year 2025.

Speaker #3: Looking at the specific expense lines, technology costs declined sharply by 71% year over year to 0.4 million in Q4. And 59% year over year to 3 million for the full year.

Speaker #3: By retiring legacy platforms. Consolidating vendors. And embedding AI-driven automations. We are enabling the business to ship features faster without inflating our cost base. Advertising and marketing expenses decreased 20% year over year to 17.3 million for the full year.

Speaker #3: Reflecting more target data-driven campaign allocations. Employee benefit expenses were notably lower. Decreasing 32% year over year to 4 million in Q4. And 33% year over year to 16.2 million for the full year.

Speaker #3: As we highlighted earlier, these sets the stage for multi-year operating leverage. Increases in approved application volumes. Which grew 12% this quarter. No longer require proportional increase in personnel.

Danny Leung: As we highlighted earlier, this sets the stage for multi-year operating leverage. Increases in approved application volumes, which grew 12% this Q4, no longer require proportional increase in personnel. For Q4, this contributed to our first +$0.7 million adjusted EBITDA and a net profit of $0.5 million, a substantial turnaround from the -$18.8 million net loss a year ago. For the full year, our adjusted EBITDA loss narrowed sharply by 73% to -$6.4 million, and our net loss improved at 86% to -$52 million. From a balance sheet perspective, we are operating from a position of resilience. We ended the year completely debt-free with $31.2 million in cash and cash equivalents and $37.5 million in net current assets.

Speaker #3: For the fourth quarter, these contributed to our first positive adjusted EBITDA of 0.7 million. And a net profit of 0.5 million. A substantial turnaround from the 18.8 million net loss a year ago.

Speaker #3: For the full year, our adjusted EBITDA loss narrowed sharply by 73% to 6.4 million. And our net loss improved 86% to 52 million. From a balance sheet perspective, we are operating from a position of resilience.

Speaker #3: We ended the year completely debt-free with 31.2 million in cash and cash equivalents. And 37.5 million in net current Crucially, our cash position represents a sequential increase of 3.3 million from 27.9 million from Q3.

Danny Leung: Crucially, our cash position represents a sequential increase of $3.3 million from $27.9 million from Q3, highlighting our gradual transition into a cash generative business. We have now reached this profitability point in Q4 as we have been working toward. This milestone validates the difficult but deliberate choice we made over the past 2 years and set a strong foundation as we transition from turnaround to sustainable cash generative growth in a capital-light, member-centric model. Looking ahead, we expect our full year 2026 adjusted EBITDA to exceed 2025 levels. This will be driven by the continued expansion of our high margin insurance and wealth verticals, AI-driven operating leverage, and the strong conversion of member base into recurring multi-product customers. Thank you. First, we can start the Q&A section.

Speaker #3: Highlighting our gradual transition into a cash-generative business. We have now reached this profitability point in Q4. As we have been working toward. This milestone validates the difficult but deliberate choice we made over the past two years and set a strong foundation as we transition from turnaround to sustainable cash-generative growth in a capital-light member-centric model.

Speaker #3: Looking ahead, we expect our full year 2026 adjusted EBITDA to exceed 2025 levels. This will be driven by the continued expansion of our high margin insurance and wealth verticals.

Speaker #3: AI-driven operating leverage. And the strong conversion of member-based into recurring multi-product customers. Thank you. So first we can start the Q&A section.

Speaker #1: Thank you. As a reminder to ask a question, please press star 11. If your question has been answered and you'd like to remove yourself from the queue, press star 11 again.

Operator: Thank you. As a reminder, to ask a question, please press star one one. If your question has been answered and you'd like to remove yourself from the queue, press star one one again. One moment for questions. Our first question comes from William Gregozeski with Greenridge Global. Your line is open.

Speaker #1: One moment for questions. And our first question comes from William Gregozewski with GreenRidge Global, your line is open.

Speaker #2: Hey, Danny. Congratulations on the great quarter. Can you provide a bit more color on the sudden leadership transition? Why was the decision made to change CEOs right as the company hit profitability inflection point?

William Gregozeski: Hey, Danny. Congratulations on the great quarter. Can you provide a bit more color on the sudden leadership transition? Why was the decision made to change CEOs right as the company hit profitability inflection point?

Speaker #3: Sure. Thank you for the question. Yeah, I understand why the timing might seem sudden. But this transition is actually very deliberate. And comes at a pivotal moment for us.

Danny Leung: Sure. Thank you for the question. Yeah, I understand, you know, why the timing might seem sudden, but this transition is actually very deliberate and comes at a pivotal moment for us. We've just finished a two-year strategic repositioning of the entire company. As you can see from our Q4 results, specifically hitting our first adjusted EBITDA profit since listing. That foundational work is now successfully complete. Essentially, we are moving into a scaling phase. The mission has changed, the board decided it was the right time to find a permanent CEO whose specific expertise aligns with this next chapter of the profitable growth. While that search is underway, my focus is on maintaining the absolute operational discipline that got us to where we are in the first place. I want to focus on improving our EBITDA in 2026 from 2025.

Speaker #3: We've just finished a two-year strategic repositioning of the entire company. As you can see from our fourth quarter results, specifically hitting our first adjusted EBITDA profit since listing.

Speaker #3: That foundational work is now successfully complete. Essentially, we are moving into a scaling phase. Because the mission has changed, the board decided it was the right time to find a permanent CEO who's specific expertise aligns with this next chapter of the profitable growth.

Speaker #3: While that search is underway, my focus is on maintaining the absolute operational discipline that guided us to where we are in the first place.

Speaker #3: I want to focus on improving our EBITDA in 2026 from 2025. Our strategy is already clearly mapped out in our financials. We are shifting our revenue mix toward those higher margin insurance and wealth products.

Danny Leung: Our strategy is already clearly mapped out in our financials. We are shifting our revenue mix toward those higher margin insurance and wealth products, keeping a very tight lead on cost, and using AI to drive massive operational efficiency. This leadership transition isn't a change in direction. It is about supporting our momentum and ensuring we have the right leadership structure in place as we execute on the next level of growth. Thanks.

Speaker #3: Keeping a very tight lead on cost. And using AI to drive massive operational efficiency. So this leadership transition isn't a change in direction. It is about supporting our momentum and ensuring we have the right leadership structure in place as we execute on the next level of growth.

Speaker #3: Thanks.

Speaker #1: Thank you. Our next question comes from Calvin Wong with Sticker Capital. Your line is open.

Operator: Thank you. Our next question comes from Calvin Wong with Sticker Capital. Your line is open.

Speaker #2: Thank you for taking my questions. I have a few questions. Maybe I'll ask one by one. What are the key first, the first one is about the business segment.

Calvin Wong: Thank you for taking my questions. I have a few questions. Maybe I'll ask one by one. First, the first one is about the business segment. What are the key opportunities to grow within the insurance segment? Are there more insurance verticals the company can start offering? Are you having measurable success with the SaverBot beta on WhatsApp?

[Analyst]: Thank you for taking my questions. I have a few questions. Maybe I'll ask one by one. First, the first one is about the business segment. What are the key opportunities to grow within the insurance segment? Are there more insurance verticals the company can start offering? Are you having measurable success with the SaverBot beta on WhatsApp?

Speaker #2: What are the key opportunities to grow within the insurance segment? Are there more insurance verticals the company can start offering? Are you having measurable success with the saver-bought beta on WhatsApp?

Speaker #3: Thank you, Calvin. Yeah, thanks for the questions. Yeah, insurance is a core, high-margin part of our business, and the growth we are seeing there is incredibly strong.

Danny Leung: Thank you, Calvin. Thanks for the questions. Yes, insurance is a core high margin part of our business, and the growth we are seeing there is incredibly strong. To give you the hard numbers, our full year 2025 revenue for this segment grew 11% to $9.1 million, with $2.3 million of that coming in just the Q4. What is even more exciting is how much this segment is shifting the weight of our entire business. If you look back to 2023, insurance and wealth made up only 12% of our total revenue. That jumped to 21% last year, and today it represents over a quarter of our business at 26%. We see a significant runway to keep this going by leaning into deeper partner integrations and using AI to personalize the experience for our users.

Speaker #3: To give you the hard numbers, our full year 2025 revenue for this segment grew 11% to 9.1 million dollars. With 2.3 million of that coming in just the fourth quarter.

Speaker #3: What is even more exciting is how much this segment is shifting the weight of our entire business. If you look back to 2023, insurance and wealth made up only 12% of our total revenue.

Speaker #3: That jumped to 21% last year. And today, it represents over a quarter of our business at 26%. We see a significant runway to keep this going by leaning into deeper partner integrations.

Speaker #3: And using AI to personalize the experience for our users. We are also looking at expanding our product offerings even further. By leveraging the dominant market positions we already hold in Singapore and Hong Kong.

Danny Leung: We are also looking at expanding our product offerings even further by leveraging the dominant market positions we already hold in Singapore and Hong Kong. Moving on to your question about SaverBot. The early results from our beta in Singapore are very encouraging. The bot provides a seamless conversational experience on WhatsApp that fundamentally change how users discover products. It is a triple win for us because it simplifies the journey for the customer, lowers our acquisition costs, and improves the quality of the application we send to our partners. This isn't just a pilot project, it's a core part of our infra-infrastructure that is already driving real operating leverage. We can see the proof in our efficiency metrics. In December 2025 alone, our AI successfully resolved 47% of all customer service queries without any human intervention at all.

Speaker #3: Moving on to your question about saver-bought. The early results from our beta in Singapore are very encouraging. The board provides a seamless conversational experience on WhatsApp that fundamentally changed how users discover products.

Speaker #3: It is a triple win for us because it simplifies the journey for the customer. Lowers our acquisition cost. And improves the quality of the application we send to our partners.

Speaker #3: This isn't just a pilot project. It's a core part of our infrastructure that is already driving real operating leverage. We can see the proof in our efficiency metrics.

Speaker #3: In December 2025 alone, our AI successfully resolved 47% of all customer service queries without any human intervention at all. We can scale our volume significantly while keeping our costs under control.

Danny Leung: That we can scale our volume significantly while keeping our costs under control, which is exactly why we plan to continue driving profitable growth. Thank you, Calvin.

Speaker #3: Which is exactly why we plan to continue driving profitable growth. Thank you, Calvin.

Speaker #2: Great to hear that. My next question is more related to the revenue. We've seen that full revenue, full year revenue was done 80%. Look, by looking at the current quarterly trends, do you feel you have now established a stable baseline for future revenue growth?

Calvin Wong: Great to hear that. My next question is more related to the revenue. We’ve seen that full revenue, full year revenue was down 80%. By looking at the current quarterly trends, do you feel you have now established a stable baseline for future revenue growth?

[Analyst]: Great to hear that. My next question is more related to the revenue. We’ve seen that full revenue, full year revenue was down 80%. By looking at the current quarterly trends, do you feel you have now established a stable baseline for future revenue growth?

Speaker #3: Yep. That's a very good question again. Thank you very much, Calvin. To answer your question directly, yes. We absolutely feel we have established a stable and much healthier baseline.

Danny Leung: Yep. That's a very good question. Again, thank you very much, Calvin. To answer your question directly, yes, we absolutely feel we have established a stable and much healthier baseline. While the full year revenue of USD 73.4 million was down 8%, that was actually a very deliberate result of our strategic transitions. We moved away from a model that was focused on scaling top line and moved toward one focused on healthy unit economics and real profit. It is important to remember that our 2025 results were compared against a very high base from H1 2024, which is a period where the company was spending aggressively to grab market shares. Since then, we have completely repositioned the business to prioritize the quality of our revenue over the size of it.

Speaker #3: While the full-year revenue of $73.4 million was down 8%, that was actually a very deliberate result of our strategic transitions. We moved away from a model that was focused on scaling top line.

Speaker #3: And moved toward one focused on healthy unit economics and real profit. It is important to remember that our 2025 results were compared against a very high base from the first half of 2024.

Speaker #3: This was a period when the company was spending aggressively to grab market share. Since then, we have completely repositioned the business to prioritize the quality of our revenue over the size of it.

Danny Leung: If you want to see our new baseline, Q4 is a better indicator of where we are now. In Q4, our revenue actually grew 27% year-over-year, hitting $20 million. The real story is the mix of that revenue. We are shifting towards much higher margin products. For example, wealth and insurance grew to represent 30% of our total revenue this quarter, with wealth specifically growing by 50% year-over-year. By focusing on these high margin areas and keeping a strict eye on our expenses, we managed to bring our group-wide cost of revenue down from 58% to 51% for the full year. What we have built is a structurally resilient engine.

Speaker #3: If you want to see our new baseline, the fourth quarter is a better indicator of where we are now. In Q4, our revenue actually grew 27% year over year.

Speaker #3: Hitting 20 million dollars. But the real story is the mix of that revenue. We are shifting toward much higher margin products. For example, wealth and insurance grew to represent 30% of our total revenue this quarter.

Speaker #3: With wealth specifically growing by 50% year over year. By focusing on this high margin areas and keeping a strict eye on our expenses, we managed to bring our group-wide cost of revenue down from 58% to 51% for the full year.

Speaker #3: What we have built is a structurally resilient engine. It is designed to be efficient and ensuring that we generate real profit on every single incremental dollar we bring in from here on out.

Danny Leung: It is designed to be efficient, ensuring that we generate real profit on every single incremental dollar we bring in from here on out.

Speaker #3: Thanks, Calvin.

Calvin Wong: Looks. Yeah, Danny, looks amazing. I have two other questions, if I may. Maybe I'll start with the first one, which is more related to the expenses side. You reported a significant 27% reduction in total operating costs this year, with technology costs specifically falling by 59%. As the business stabilize, as you mentioned, how much of this cost saving is permanent, and how are you using AI to ensure you can scale efficiently without costs returning to legacy levels?

[Analyst]: Looks. Yeah, Danny, looks amazing. I have two other questions, if I may. Maybe I'll start with the first one, which is more related to the expenses side. You reported a significant 27% reduction in total operating costs this year, with technology costs specifically falling by 59%. As the business stabilize, as you mentioned, how much of this cost saving is permanent, and how are you using AI to ensure you can scale efficiently without costs returning to legacy levels?

Speaker #2: Look, yeah, yeah. Thanks. Looks amazing. I have two other questions if I may. Maybe I'll start with the first one, which is more related to the expensive side.

Speaker #2: You reported a significant 27% reduction in total operating costs these years. With technology costs specifically falling by 59%, as the business stabilized, as you mentioned, how much of these cost savings is permanent?

Speaker #2: And how are you using AI to ensure you can scale efficiently without costs returning to legacy levels?

Speaker #3: Yeah. Thanks, Calvin, again for the questions. Yeah, the efficiency gains you are seeing are structural. Not just the temporary dip. We didn't simply cut spending.

Danny Leung: Yeah. Thanks, Kevin, again for the questions. Yeah, the efficiency gains you are seeing are structural, not just a temporary dip. We didn't simply cut spending. We fundamentally changed how we operate by retiring our legacy systems and consolidating our entire technology stack. A major driver for this shift is our transition into an AI-first organization. We are already seeing the financial benefits of this transformation in our daily operations. Today, a significant majority of our customer service interaction involve AI automations. What is even more promising is the resolution rate. Our AI tools have reached a point where they can fully handle and close a large portion of all customer queries without any help from our staff. It is exactly how we are able to support a much larger user base while keeping our team significantly leaner.

Speaker #3: We fundamentally changed how we operate, by retiring our legacy systems and consolidating our entire technology stack. A major driver for this shift is our transition into an AI-first organization.

Speaker #3: We are already seeing the financial benefits of this transformation in our daily operations. Today, a significant majority of our customer service interactions involve AI automations.

Speaker #3: What is even more promising is the resolution rate. Our AI tools have reached a point where they can fully handle and close a large portion of all customer queries.

Speaker #3: Without any help from our staff. It is exactly how we are able to support a much larger user base while keeping our team significantly leaner.

Speaker #3: Beyond customer service, we are using advanced tools and generative AI to boost productivity across every department. For example, we are piloting solutions that help our team scale content production much more efficiently than before.

Danny Leung: Beyond customer service, we are using advanced tools and generative AI to boost productivity across every department. For example, we are piloting solutions that help our team scale content production much more efficiently than before. By embedding these technologies directly into our workflows and our conversational interface, like SaverBot, we've built a highly automated engine. This allow us to handle much higher transaction volumes, like the 12% growth in approved application we saw this quarter, while maintaining the disciplined cost structure we have worked so hard to build. This efficiency is exactly what led to our Q4 net profit of $0.5 million and our first ever +adjusted EBITDA of $0.7 million. We are confident that we can continue to grow our top line without letting our costs return to those old legacy levels. Thanks again for your questions.

Speaker #3: By embedding these technologies directly into our workflows, and our conversational interface, like SaferBot, we've built a highly automated engine. This allows us to handle much higher transaction volumes.

Speaker #3: Like the 12% growth in approved application we saw this quarter, while maintaining the discipline cost structure we've worked so hard to build. This efficiency is exactly what led to our Q4 net profit of 0.5 million and our first-ever positive adjusted EBITDA of 0.7 million.

Speaker #3: So, we are confident that we can continue to grow our top line without letting our costs return to those old legacy levels. Thanks again for your questions.

Calvin Wong: Great. Great to hear about the AI deployment. Okay, finally, sorry to be long, but finally, just a small question. Why did you restage your historical members and applications metrics this quarter?

[Analyst]: Great. Great to hear about the AI deployment. Okay, finally, sorry to be long, but finally, just a small question. Why did you restage your historical members and applications metrics this quarter?

Speaker #2: Great, great to hear about the AI deployment. Okay, finally, sorry to keep it long. But finally, just a small question. Why did you reschedule your historical members and applications metrics this quarter?

Danny Leung: Yeah. Thank you again, Calvin, for the question. It's very good that, you know, someone caught that information. Yeah, to explain the reason. As part of our broader structural repositioning, we conducted a full audit of our legacy data infrastructure. We realized that some of our old methods for tracking operational metrics were based on fragmented logic that simply couldn't scale as we grew. Because of that, we have updated our numbers to ensure they are accurate moving forward. Just to give you an example, we found 2 main issues with how we are counting members. First, there was a legacy pre-processing error where certain emails address weren't being standardized properly before they were encrypted. This occasionally led to the same person being assigned multiple IDs, which created duplicate counts.

Speaker #3: Yeah, thank you again, Calvin, for the questions. It's very good that someone caught that information. Yeah, to explain the reason, as part of our broader structural repositioning, we conducted a full audit of our legacy data infrastructure.

Speaker #3: And then we realized, and then we realized that some of our old methods for tracking operational metrics were based on fragmented logic that simply couldn't scale as we grew.

Speaker #3: So because of that, we have updated our numbers to ensure they are accurate moving forward. Just to give you an example, we found two main issues with how we are counting members.

Speaker #3: First, there was a legacy processing error where certain emails addressed weren't being standardized properly before they were encrypted. These occasionally led to the same person being assigned multiple IDs.

Speaker #3: Which created duplicate counts. Second, specifically in the Philippines, we've moved our source of truth directly to our core CRM. This eliminates the discrepancies we were seeing from our older layer reporting systems.

Danny Leung: Second, specifically in the Philippines, we've moved our source of truth directly to our core CRM. This eliminates the discrepancies we were seeing from our older layer reporting systems. We saw something similar with how we track applications. Historically, that system was a bit of a patchwork. It relied on very specific hard-coded rules for different banks or deal stage. The problem was that if we added a new partner or a deal stage didn't perfectly match that old logic, some valid applications were accidentally left out of the total count. We have now replaced that with a standardized system-wide definition for submission dates, so we are capturing our true volume accurately across every partner we work with. It is important to note that these revisions had absolutely no impact on our financial statements.

Speaker #3: We saw something similar with how we track applications. Historically, that system was a bit of a patchwork. It relied on very specific hard-coded rules for different banks or deal stage.

Speaker #3: The problem was that if we added a new partner or a deal stage, it didn't perfectly match that old logic. Some valid applications were accidentally left out of the total count.

Speaker #3: We have now replaced that with a standardized system-wide definition for submission dates. So we are capturing our true volume accurately across every partner we work with.

Speaker #3: It is important to note that these revisions have absolutely no impact on our financial statements. Our revenue has always been recognized based on actual confirmed product approvals and fulfilled actions with our partners.

Danny Leung: Our revenue has always been recognized based on actual confirmed product approvals and fulfilled actions with our partners. This change was strictly about cleaning up our internal operational metrics to make sure that the data we use to run the business is as precise, as accurate as possible. Thank you.

Speaker #3: This changed strictly about cleaning up our internal operational metrics to make sure that the data we use to run the business is as precise as accurate as possible.

Speaker #3: Thank you.

Calvin Wong: That's perfect. Thank you very much.

[Analyst]: That's perfect. Thank you very much.

Speaker #2: That's perfect. Thank you very much.

Speaker #3: Thank you. Thank you, Calvin.

Danny Leung: Thank you. Thank you, Calvin.

Speaker #1: Thank you. Again, to ask a question, please press star 11. And our next question is a follow-up from William Gregaczewski with GreenRidge Global. Your line is open.

Operator: Thank you. Again, to ask a question, please press star one one. Our next question is a follow-up from William Gregozeski with Greenridge Global. Your line is open.

William Gregozeski: Hey, hey, Danny. Two more questions. I'll just ask them together real quick. How is your AI initiative advancing beyond the cost reductions, and what are the CapEx and OpEx implications for that for 2026? Second is, if you can you comment on the news article talking about the merger talks with you and bolttech? Thanks.

Speaker #4: Hey, Danny. Two more questions. I'll just ask them together real quick. How is your AI initiative advancing beyond the cost reductions, and what are the CAPEX and OPEX implications for that for 2026?

Speaker #4: And then second is, if you can, can you comment on the news article talking about the merger talks with you and Voltek? Thanks.

Speaker #3: Thanks, man. Yeah, I'll get your first question first. About AI. So our AI transformation is doing a lot more than just cutting costs. It is fundamentally reshaping how we generate revenue.

Danny Leung: Thanks, Ben. Yeah, I'll get your first question first about AI. Our AI transformation is doing a lot more than just cutting costs. It is fundamentally reshaping how we generate revenue. To give you an idea of the operational side first, the benefits have been structural and very clear. By consolidating our platforms and embedding AI across the business, our technology costs dropped by an incredible 71% in Q4 and 59% for the full year. Today, AI automation handles up to 70% of all customer service queries. This is a game changer because it allow us to scale our user base significantly, but without needing to hire proportional number of new staff. Moving forward, we are shifting our focus to the revenue side as well, essentially using AI as an advanced marketing engine.

Speaker #3: To give you an idea of the operational side first, the benefits have been structural and very clear. By consolidating our platforms and embedding AI across the business, our technology costs dropped by an incredible 71% in the fourth quarter.

Speaker #3: And 59% for the full year. Today, AI automation handles up to 70% of all customer service queries. This is a game changer. Because it allows us to scale our user base significantly.

Speaker #3: But without needing to hire proportional number of new staff. And moving forward, we are shifting our focus to the revenue side as well. Essentially using AI as an advanced marketing engine.

Speaker #3: We are already seeing this work through better approval quality. More efficient customer acquisition costs, and higher conversion rates. You can see this leverage play out in our core credit card business, which grew 38% year over year in the fourth quarter.

Danny Leung: We are already seeing this work through better approval quality, more efficient customer acquisition costs, and higher conversion rates. You can see this leverage play out in our core credit card business, which grew 38% year-over-year in Q4. We have proven that we can scale volume efficiently. In Q4, our approved application grew by 12% to 190,000. At the exact same time, our employee benefit expenses actually declined by 32%. This shows that we are getting more output from a leaner, more tech-driven organization. As we look forward to 2026, the beauty of this strategy is that the savings we have generated from AI are now actively funding our next round of innovation. Because of this, we don't anticipate needing any outsized capital expenditure.

Speaker #3: We have proven that we can scale volume efficiently. In Q4, our approved application grew by 12% to 190,000. Yet at the exact same time, our employee benefit expenses actually declined by 32%.

Speaker #3: So this shows that we are getting more output from a leaner, more tech-driven organization. And as we look forward to 2026, the beauty of this strategy is that the saving we are generating from AI are now actively funding our next round of innovation.

Speaker #3: Because of this, we don't anticipate needing any outside capital expenditure. Our goal for the coming year is to integrate our back-end system directly with our AI to hit a 60% zero-touch resolution rate.

Danny Leung: Our goal for the coming year is to integrate our back-end system directly with our AI to hit a 60% zero-touch resolution rate, even for more complex inquiries. This will allow us to provide true 24/7 support and continue to grow our top-line revenue without reinflating our cost base. We effectively, we are effectively decoupling our growth from our expenses. On to your second question about the recent news about the acquisition, the merger between bolttech and MoneyHero. Yeah, we are aware of the recent media reports regarding potential acquisition activity involving MoneyHero Group. As a matter of company policy, we do not confirm, deny, or comment on market speculations. Our management team remains fully focused on executing our long-term strategy. Our priority is now sustaining and scaling profitability.

Speaker #3: Even for more complex inquiries. This will allow us to provide true 24/7 support and continue to grow our top-line revenue without reinflating our cost base.

Speaker #3: We are effectively decoupling our growth from our expenses. And on to your second questions about the recent news about the acquisition, the merger between Voltek and MoneyHero.

Speaker #3: Yeah, we are aware of the recent media reports regarding potential acquisition activity involving MoneyHero Group. As a matter of company policy, we do not confirm, deny, or comment on market speculations.

Speaker #3: Our management team remains fully focused on executing our long-term strategy. Our priority is now sustaining and scaling profitability. This includes driving growth across our high-margin insurance, wealth, and lending verticals while continuing to leverage our AI-driven operating model across our four core markets.

Danny Leung: This includes driving growth across our high-margin insurance, wealth, and lending verticals while continuing to leverage our AI-driven operating model across our four core markets. Shareholders are reminded to rely only on official announcements and disclosures made by the company and to exercise caution when considering information from unofficial or media sources. Thanks, Lynn.

Speaker #3: Shareholders are reminded to rely only on official announcements and disclosures made by the company. And to exercise cautious when considering information from unofficial or media sources.

Speaker #3: Thanks, William.

Speaker #1: Thank you. This concludes our question and answer session. I'd like to turn the call back over to Danny for any closing remarks.

Operator: Thank you. This concludes our question and answer session. I'd like to turn the call back over to Danny for any closing remarks.

Speaker #3: Thank you, Michelle. So thank you all for being here today. 2025 was a crucial year for MoneyHero. We have successfully completed our two-year strategic repositioning.

Danny Leung: Thank you, Michelle. Thank you all for being here today. 2025 was a crucial year for MoneyHero. We have successfully completed our two-year strategic repositioning by delivering our first ever adjusted EBITDA gain and a net profit this quarter. We head into 2026, our mandate is clear. We are here to scale profitable growth. Essential part of that re-evolution is our shift into an AI-first organization. We have already used AI to separate our operating costs from our growth, our roadmap for 2026 is focused on plugging that AI even more deeply into our revenue engine. We are excited about the momentum we have, we look forward to sharing our next set of results with you on the next call. Thank you, everyone.

Speaker #3: By delivering our first-ever adjusted EBITDA gain and a net profit this quarter. As we head into 2026, our mandate is clear. We are here to scale profitable growth.

Speaker #3: Essential part of that evolution is our shift into an AI-first organization. We have already used AI to separate our operating costs from our growth.

Speaker #3: And our roadmap for 2026 is focused on plugging that AI even more deeply into our revenue engine. We are excited about the momentum we have.

Speaker #3: And we look forward to sharing our next set of results with you on the next call. Thank you, everyone.

Operator: Thank you for your participation. You may now disconnect. Everyone, have a great day.

Full Year 2025 MoneyHero Ltd Earnings Call

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