Q1 2026 Toast Inc Earnings Call
Speaker #1: Up results. Please refer to our earnings release and SEC filings for detailed reconciliations of these non-GAAP measures to the most comparable GAAP measures. Unless otherwise stated, all references on this call to cost of revenue, gross profit, and gross margin, sales and marketing, expense, research and development expense, and general and administrative expense are on a non-GAAP basis.
Michael Senno: Results. Please refer to our earnings release and SEC filings for detailed reconciliations of these non-GAAP measures to the most comparable GAAP measures. Unless otherwise stated, all references on this call to cost of revenue, gross profit and gross margin, sales and marketing expense, research and development expense, and general and administrative expense are on a non-GAAP basis. With that, let me turn the call over to Aman.
Michael Senno: Results. Please refer to our earnings release and SEC filings for detailed reconciliations of these non-GAAP measures to the most comparable GAAP measures. Unless otherwise stated, all references on this call to cost of revenue, gross profit and gross margin, sales and marketing expense, research and development expense, and general and administrative expense are on a non-GAAP basis. With that, let me turn the call over to Aman.
Speaker #1: With that, let me turn the call over to Aman.
Speaker #2: Thanks, Michael. And thank you, everybody, for joining us today. 2026 is after a strong start. In Q1, we grew recurring gross profit streams 27% and expanded GAAP operating income margins to 21%.
Aman Narang: Thanks, Michael. Thank you everybody for joining us today. 2026 is off to a strong start. In Q1, we grew recurring gross profit streams 27% and expanded GAAP operating income margins to 21%. We added 7,000 net locations and are broadening who we serve from local restaurants across the US to enterprise chains, international markets, and retail by bringing our same playbook of depth and operational expertise that built our core business to each new market. I'm really proud of the Toast team. We are both delivering world-class results and reinventing ourselves at the same time. From how we build for, sell to, and support our customers with AI, as well as a series of AI investments across our platform to help our customers with the intelligence and the efficiency necessary to run a more successful and profitable business.
Aman Narang: Thanks, Michael. Thank you everybody for joining us today. 2026 is off to a strong start. In Q1, we grew recurring gross profit streams 27% and expanded GAAP operating income margins to 21%. We added 7,000 net locations and are broadening who we serve from local restaurants across the US to enterprise chains, international markets, and retail by bringing our same playbook of depth and operational expertise that built our core business to each new market.
Speaker #2: We added $7,000 net locations and are broadening who we serve. From local restaurants across the U.S., to enterprise chains, international markets, and retail. By bringing our same playbook of depth and operational expertise, that built our core business, to each new market.
Speaker #2: I'm really proud of the toast team. We are both delivering world-class results and reinventing ourselves at the same time. From how we build for, sell to, and support our customers with AI, as well as a series of AI investments across our platform to help our customers with the intelligence and the efficiency necessary to run a more successful and profitable business.
Aman Narang: I'm really proud of the Toast team. We are both delivering world-class results and reinventing ourselves at the same time. From how we build for, sell to, and support our customers with AI, as well as a series of AI investments across our platform to help our customers with the intelligence and the efficiency necessary to run a more successful and profitable business.
Speaker #2: Toast IQ is the foundation for our evolution. From a software platform to an agent platform. That can drive outcomes for our customers. And with the recent launch of Toast IQ Growth, which includes our first AI agent, we are already seeing this vision start to come to life.
Aman Narang: Toast IQ is the foundation for our evolution from a software platform to an agent platform that can drive outcomes for our customers. With the recent launch of Toast IQ Grow, which includes our first AI agent, we are already seeing this vision start to come to life. I'm excited to share more in a couple of minutes as we break down our priorities, but what's incredibly exciting is we are just scratching the surface of what's possible here. Our progress in each of these areas is shaping our revised set of priorities in 2026. Number one, expand what Toast does for customers. Grow from a software to an agentic platform that can do work and deliver outcomes for our customers. Number two, expand the markets we serve. Number three, reinvent the organization with AI and dramatically accelerate productivity.
Aman Narang: Toast IQ is the foundation for our evolution from a software platform to an agent platform that can drive outcomes for our customers. With the recent launch of Toast IQ Grow, which includes our first AI agent, we are already seeing this vision start to come to life. I'm excited to share more in a couple of minutes as we break down our priorities, but what's incredibly exciting is we are just scratching the surface of what's possible here.
Speaker #2: I'm excited to share more in a couple minutes as we break down our priorities on what's incredibly exciting is we are just scratching the surface of what's possible here.
Speaker #2: Our progress in each of these areas is shaping our revised set of priorities in 2026. Number one, expand what Toast does for customers. Grow from a software to an agentic platform that can do work and deliver outcomes for our customers.
Aman Narang: Our progress in each of these areas is shaping our revised set of priorities in 2026. Number one, expand what Toast does for customers. Grow from a software to an agentic platform that can do work and deliver outcomes for our customers. Number two, expand the markets we serve. Number three, reinvent the organization with AI and dramatically accelerate productivity.
Speaker #2: Number two, expand the markets we serve and number three, reinvent the organization with AI and dramatically accelerate productivity. We are incredibly well positioned as a vertically integrated platform across software, hardware, and fintech.
Aman Narang: We are incredibly well-positioned as a vertically integrated platform across software, hardware, and Fintech. We are a foundational technology partner for our customers, and they are looking to us to help them take advantage of the opportunities AI creates. We will lean into this opportunity while continuing to execute our strategy of expanding to new markets to scale this business to 5 and 10 billion and beyond. All right, let's dig in to our priorities. Number 1, grow from a software to an agentic platform that can do work and deliver outcomes for our customers. For 14 years, we've evolved from a point-of-sale solution into a comprehensive system of record, helping customers manage operations, employees, guests, and suppliers. As we've delivered more value and built out our platform, we've seen product attach at higher ARPUs.
Aman Narang: We are incredibly well-positioned as a vertically integrated platform across software, hardware, and Fintech. We are a foundational technology partner for our customers, and they are looking to us to help them take advantage of the opportunities AI creates. We will lean into this opportunity while continuing to execute our strategy of expanding to new markets to scale this business to 5 and 10 billion and beyond.
Speaker #2: We are a foundational technology partner for our customers and they are looking to us to help them take advantage of the opportunities AI creates.
Speaker #2: We will lean into this opportunity while continuing to execute our strategy of expanding to new markets to scale this business to 5 and 10 billion and beyond.
Speaker #2: All right, so let's dig in to our priorities. Number one, grow from a software to an agentic platform that can do work and deliver outcomes for our customers.
Aman Narang: All right, let's dig in to our priorities. Number 1, grow from a software to an agentic platform that can do work and deliver outcomes for our customers. For 14 years, we've evolved from a point-of-sale solution into a comprehensive system of record, helping customers manage operations, employees, guests, and suppliers. As we've delivered more value and built out our platform, we've seen product attach at higher ARPUs.
Speaker #2: For 14 years, we've evolved from a point-of-sale solution into a comprehensive system of record. Helping customers manage operations, employees, guests, and suppliers. As we've delivered more value and built out our platform, we've seen broader product attach and higher RPs.
Speaker #2: But what I consistently hear from customers is that while they love our ambition and our innovation, they're stretched thin and don't have enough time to leverage everything we've built.
Aman Narang: What I consistently hear from customers is that while they love our ambition and our innovation, they are stretched thin and don't have enough time to leverage everything we've built. As a result, small business owners outsource functions critical to running a profitable business, things like marketing, bookkeeping, payroll and tax, and more. We've always provided the software, and now with AI, we will provide the service that can actually do the work for them. They can leverage our growing agent layer to outsource capabilities that are not their core competency and give them time back to do what they do best, great food, great service, and great hospitality. Our advantage here is structural. The data that powers these functions, what guests order, how often and when they visit, how much our customers spend on labor and inventory, how the business is performing already lives in Toast.
Aman Narang: What I consistently hear from customers is that while they love our ambition and our innovation, they are stretched thin and don't have enough time to leverage everything we've built. As a result, small business owners outsource functions critical to running a profitable business, things like marketing, bookkeeping, payroll and tax, and more. We've always provided the software, and now with AI, we will provide the service that can actually do the work for them.
Speaker #2: As a result, small business owners outsource functions critical to running a profitable business. Things like marketing, bookkeeping, payroll, and tax, and more. We've always provided the software and now with AI, we will provide the service that can actually do the work for them.
Speaker #2: They can leverage our growing agent layer to outsource capabilities that are not their core competency. And give them time back to do what they do best.
Aman Narang: They can leverage our growing agent layer to outsource capabilities that are not their core competency and give them time back to do what they do best, great food, great service, and great hospitality. Our advantage here is structural. The data that powers these functions, what guests order, how often and when they visit, how much our customers spend on labor and inventory, how the business is performing already lives in Toast.
Speaker #2: Great food, great service, and great hospitality. Our advantage here is structural. The data that powers these functions—what guests order, how often and when they visit, how much our customers spend on labor and inventory, how the business is performing—already lives in Toast.
Speaker #2: That data has been built up over 14 years. And every new location and transaction, makes it more valuable. And every agent we deploy deepens the value we can deliver for our customers.
Aman Narang: That data has been built up over 14 years. Every new location and transaction makes it more valuable. Every agent we deploy deepens the value we can deliver for our customers. This advantage is already showing up in the product. Toast IQ has 40,000 weekly active locations and growing. Our operators tell us Toast IQ is already helping them find revenue opportunities, save time, and identify trends they hadn't picked up on. For instance, Toast IQ helped a customer in California identify that they weren't covering their food and labor costs when opening an hour early for sporting events last fall. The customer adjusted their hours based on this insight and saved thousands of dollars.
Aman Narang: That data has been built up over 14 years. Every new location and transaction makes it more valuable. Every agent we deploy deepens the value we can deliver for our customers. This advantage is already showing up in the product. Toast IQ has 40,000 weekly active locations and growing. Our operators tell us Toast IQ is already helping them find revenue opportunities, save time, and identify trends they hadn't picked up on.
Speaker #2: This advantage is already showing up in the product. Toast IQ has 40,000 weekly active locations and growing. Operators tell us Toast IQ is already helping them find revenue opportunities, save time, and identify trends they hadn't picked up on.
Speaker #2: For instance, Toast IQ helped a customer in California identify that they weren't covering their food and labor costs when opening an hour early for a sporting event last fall.
Aman Narang: For instance, Toast IQ helped a customer in California identify that they weren't covering their food and labor costs when opening an hour early for sporting events last fall. The customer adjusted their hours based on this insight and saved thousands of dollars. The first Toast IQ agent we've launched is a marketing agent within Toast IQ Grow, which brings together everything a restaurant needs to build a brand online, develop direct customer relationships, and drive demand.
Speaker #2: The customer adjusted their hours based on this insight and saved thousands of dollars. The first Toast IQ agent we've launched is a marketing agent within Toast IQ Growth, which brings together everything a restaurant needs to build their brand online.
Aman Narang: The first Toast IQ agent we've launched is a marketing agent within Toast IQ Grow, which brings together everything a restaurant needs to build a brand online, develop direct customer relationships, and drive demand. Toast IQ Grow includes websites, online ordering, advertising, and marketing capabilities, plus this new marketing agent and a marketing success manager to develop the marketing strategy for restaurants right alongside them. The marketing agent builds and optimizes a campaign from a customer's past performance data, their sales forecast, and soon, upcoming events and weather. A full month of campaign across SMS, email, and social media in minutes. Campaigns designed by the marketing agent are already outperforming what restaurants can do on their own, with pilot customers using Toast IQ Grow seeing an average 8% increase in sales compared to similar Toast restaurants.
Speaker #2: Develop direct customer relationships and drive demand. Toast IQ Growth includes websites, online ordering, advertising, and marketing capabilities. Plus this new marketing agent and a marketing success manager to develop the marketing strategy for restaurants right alongside them.
Aman Narang: Toast IQ Grow includes websites, online ordering, advertising, and marketing capabilities, plus this new marketing agent and a marketing success manager to develop the marketing strategy for restaurants right alongside them. The marketing agent builds and optimizes a campaign from a customer's past performance data, their sales forecast, and soon, upcoming events and weather. A full month of campaign across SMS, email, and social media in minutes.
Speaker #2: The marketing agent builds and optimizes the campaign from a customer's past performance data, their sales forecast, and soon upcoming events and weather. A full month of campaign across SMS, email, and social media in minutes.
Speaker #2: Campaigns designed by the marketing agent are already outperforming what restaurants can do on their own. With pilot customers using Toast IQ Growth, seeing an average 8% increase in sales, compared to similar Toast restaurants.
Aman Narang: Campaigns designed by the marketing agent are already outperforming what restaurants can do on their own, with pilot customers using Toast IQ Grow seeing an average 8% increase in sales compared to similar Toast restaurants. Sahara Bistro Shawarma, a fast-casual Middle Eastern concept, came to Toast with a fragmented marketing stack. By adopting Toast IQ Grow's marketing agent, they can now plan and schedule campaigns across email, SMS, Facebook, and Instagram weeks in advance.
Speaker #2: Sahara Bistro Shawarma is a fast, casual, Middle Eastern concept came to Toast with a fragmented marketing stack. By adopting Toast IQ Growth's marketing agent, they can now plan and schedule campaigns across email, SMS, Facebook, and Instagram weeks in advance.
Aman Narang: Sahara Bistro Shawarma, a fast-casual Middle Eastern concept, came to Toast with a fragmented marketing stack. By adopting Toast IQ Grow's marketing agent, they can now plan and schedule campaigns across email, SMS, Facebook, and Instagram weeks in advance. Nearly a third of sales in March were directly attributable to Toast marketing tools, and sales were up more than 30% compared to the prior four weeks. In addition to helping restaurants drive demand through Toast IQ Grow, we are investing in our consumer network, Toast Local. Toast Local connects restaurants and guests directly with zero commissions and no middlemen. Restaurants use Toast Local to attract new guests and re-engage their regulars through loyalty programs and targeted offers.
Aman Narang: Nearly a third of sales in March were directly attributable to Toast marketing tools, and sales were up more than 30% compared to the prior four weeks. In addition to helping restaurants drive demand through Toast IQ Grow, we are investing in our consumer network, Toast Local. Toast Local connects restaurants and guests directly with zero commissions and no middlemen. Restaurants use Toast Local to attract new guests and re-engage their regulars through loyalty programs and targeted offers.
Speaker #2: Nearly a third of sales in March were directly attributable to Toast marketing tools. And sales were up more than 30% compared to the prior four weeks.
Speaker #2: In addition to helping restaurants drive demand through Toast IQ Growth, we are investing in our consumer network, Toast Local. Toast Local connects restaurants and guests directly with zero commissions and no middlemen.
Speaker #2: Restaurants use Toast Local to attract new guests and re-engage their regulars with loyalty programs and targeted offers. For guests, they love the convenience of an app that saves them money at tens of thousands of restaurants through no-fee ordering, personalized loyalty rewards, and exclusive offers.
Aman Narang: For guests, they love the convenience of an app that saves them money at tens and thousands of restaurants through no-fee ordering, personalized loyalty rewards, and exclusive offers, whether they're ordering pickup, delivery, or dining in. That last part is important. Unlike aggregator marketplaces built around delivery, Toast Local extends into the on-premise experience where the majority of restaurant revenue is generated. We recently expanded that experience significantly. Toast Local now enables guests to discover and book a table at over 20,000 restaurants through Resy and Toast Tables, making it one of the largest reservation marketplaces. The early traction is strong. We've more than doubled weekly app downloads in the last quarter, and Toast Local is now one of the top apps in the App Store's food and drink category. We plan to roll out a series of agentic products to tackle other work as well.
Aman Narang: For guests, they love the convenience of an app that saves them money at tens and thousands of restaurants through no-fee ordering, personalized loyalty rewards, and exclusive offers, whether they're ordering pickup, delivery, or dining in. That last part is important. Unlike aggregator marketplaces built around delivery, Toast Local extends into the on-premise experience where the majority of restaurant revenue is generated.
Speaker #2: Whether they're ordering pickup, delivery, or dining in. That last part is important. Unlike aggregator marketplaces built around delivery, Toast Local extends into the on-premise experience where the majority of restaurant revenue is generated.
Speaker #2: We recently expanded that experience significantly. Toast Local now enables guests to discover and book a table at over 20,000 restaurants through resi and Toast tables.
Aman Narang: We recently expanded that experience significantly. Toast Local now enables guests to discover and book a table at over 20,000 restaurants through Resy and Toast Tables, making it one of the largest reservation marketplaces. The early traction is strong. We've more than doubled weekly app downloads in the last quarter, and Toast Local is now one of the top apps in the App Store's food and drink category. We plan to roll out a series of agentic products to tackle other work as well.
Speaker #2: Making it one of the largest reservation marketplaces. The early traction is strong. We have more than doubled weekly app downloads in the last quarter and Toast Local is now one of the top apps in the app store's food and drink category.
Speaker #2: We plan to roll out a series of agentic products to tackle other work as well. Over time, we expect agents across restaurant operations, scheduling and payroll, inventory and food costs, and bookkeeping and accounting to complement Toast IQ Growth.
Aman Narang: Over time, we expect agents across restaurant operations, scheduling and payroll, inventory and food cost, and bookkeeping and accounting to complement Toast IQ Grow. By working in concert, they will be able to look at a restaurant's projected demand, food cost and availability, labor schedule, and projected guest volume to drive suggestions to improve profitability. That's an incredibly exciting future because many of our customers don't have the time or the capability to do this effectively today. Now moving on to priority 2, which is to expand who we serve. The vertical playbook that builds our restaurant business, product depth, operational expertise, and local go-to-market is now working in enterprise, international, and retail. In our core, we're well-positioned to grow market share in 2026 and beyond, and we're differentiating on both product and brand. On product, customers are citing Toast IQ as the reason they're choosing Toast.
Aman Narang: Over time, we expect agents across restaurant operations, scheduling and payroll, inventory and food cost, and bookkeeping and accounting to complement Toast IQ Grow. By working in concert, they will be able to look at a restaurant's projected demand, food cost and availability, labor schedule, and projected guest volume to drive suggestions to improve profitability. That's an incredibly exciting future because many of our customers don't have the time or the capability to do this effectively today.
Speaker #2: By working in concert, they will be able to look at a restaurant's projected demand food costs and availability labor schedules, and projected guest volume to drive suggestions to improve profitability.
Speaker #2: That's an incredibly exciting future because many of our customers don't have the time or the capability to do this effectively today. And moving on to priority two, which is to expand who we serve.
Aman Narang: Now moving on to priority 2, which is to expand who we serve. The vertical playbook that builds our restaurant business, product depth, operational expertise, and local go-to-market is now working in enterprise, international, and retail. In our core, we're well-positioned to grow market share in 2026 and beyond, and we're differentiating on both product and brand. On product, customers are citing Toast IQ as the reason they're choosing Toast.
Speaker #2: The vertical playbook that built our restaurant business, product depth, operational expertise, and local go-to-market is not working in enterprise, international, and retail. In our core, we're well-positioned to grow market share in 26 and beyond.
Speaker #2: And we're differentiating on both product and brand. On product, customers are citing Toast IQ as the reason they're choosing Toast. Our brand campaign built for busy extends the differentiation into the market.
Aman Narang: Our brand campaign, Built For Busy, extends the differentiation into the market. Built For Busy reflects a fundamental truth about our customers. Busy is the ultimate sign of success, whether they're running a family restaurant, an enterprise chain, or a multi-location retailer. It captures our product philosophy to ship solutions and products to help customers get and stay busy, from handhelds increasing throughput to KDS keeping the kitchen in sync, and starting with the marketing agent, Toast IQ agents taking work off their plates. These differentiators are why we continue to win the majority of the time. We are increasing share across all market types, from the largest cities to smaller metro areas and among high GPV restaurants. In our most penetrated markets, we are still growing, giving us confidence in continued healthy share gains for many years to come.
Aman Narang: Our brand campaign, Built For Busy, extends the differentiation into the market. Built For Busy reflects a fundamental truth about our customers. Busy is the ultimate sign of success, whether they're running a family restaurant, an enterprise chain, or a multi-location retailer. It captures our product philosophy to ship solutions and products to help customers get and stay busy, from handhelds increasing throughput to KDS keeping the kitchen in sync, and starting with the marketing agent, Toast IQ agents taking work off their plates.
Speaker #2: Built for busy reflects a fundamental truth about our customers. Busy is the ultimate sign of success. Whether they're running a family restaurant, an enterprise chain, or a multi-location retailer.
Speaker #2: And it captures our product philosophy to ship solutions and products to help customers get and stay busy. From handhelds increasing throughput to KDS keeping the kitchen in sync, and starting with the marketing agent, Toast IQ agents taking work off their plates.
Speaker #2: These differentiators are why we continue to win the majority of the time. We are increasing share across all market types. From the largest cities to smaller metro areas and among high GPV restaurants.
Aman Narang: These differentiators are why we continue to win the majority of the time. We are increasing share across all market types, from the largest cities to smaller metro areas and among high GPV restaurants. In our most penetrated markets, we are still growing, giving us confidence in continued healthy share gains for many years to come.
Speaker #2: In our most penetrated markets, we are still growing, giving us confidence in continued healthy share gains for many years to come. We're proud to announce that Delania Group, the world-renowned Chicago-based restaurant group that includes iconic Elena, Next, The Aviary, and The Office, went live on Toast.
Aman Narang: We're proud to announce that The Alinea Group, the world-renowned Chicago-based restaurant group that includes iconic Alinea, Next, The Aviary, and The Office, went live on Toast. They chose Toast as a key technology partner that shares the same DNA for relentless innovation, commitment to precision, and a passion for delivering a stellar guest experience. Across all of our TAMs, we're building more conviction in the long-term potential with every quarter. In each of our new TAMs, ARR is growing faster and has higher SaaS ARPU than our core did at a similar time period, demonstrating our proven vertical playbook is working. In enterprise, we launched Toast Drive-Thru, opening up 140,000 locations, and we're going deeper in hotels, bringing preferred hotels onto the platform.
Aman Narang: We're proud to announce that The Alinea Group, the world-renowned Chicago-based restaurant group that includes iconic Alinea, Next, The Aviary, and The Office, went live on Toast. They chose Toast as a key technology partner that shares the same DNA for relentless innovation, commitment to precision, and a passion for delivering a stellar guest experience. Across all of our TAMs, we're building more conviction in the long-term potential with every quarter.
Speaker #2: They chose Toast as a key technology partner that shared the same DNA for relentless innovation commitment to precision and a passion for delivering a stellar guest experience.
Speaker #2: Across all of our camps, we're building more conviction in the long-term potential with every quarter. In each of our new camps, ARR is growing faster and has higher SaaS output than our core did at a similar time period.
Aman Narang: In each of our new TAMs, ARR is growing faster and has higher SaaS ARPU than our core did at a similar time period, demonstrating our proven vertical playbook is working. In enterprise, we launched Toast Drive-Thru, opening up 140,000 locations, and we're going deeper in hotels, bringing preferred hotels onto the platform.
Speaker #2: Demonstrating our proven vertical playbook is working. In enterprise, we launched Toast for drive-thru, opening up 140,000 locations and we're going deeper in hotels bringing preferred hotels out of the platform.
Speaker #2: We also continue to invest in specific product features to deeply serve important sub-verticals like pizza, demonstrated by winning Hungry Howie's, a 500-unit national pizza chain, as well as Papa Murphy's.
Aman Narang: We also continue to invest in specific product features to deeply serve important subverticals, like pizza, demonstrated by winning Hungry Howie's, a 500-unit national pizza chain, as well as Papa Murphy's. We continue to see strong growth, and with the pipeline in front of us, I'm confident enterprise will be a meaningful growth driver for years to come. Internationally, we're scaling location count and growing ARPU. We recently launched our Toast Go 3 handheld to further differentiate our platform. We see the best opportunity in tier 1 cities in the countries we're in, where higher GPV restaurants align with our value proposition and drive stronger ARPU and unit economics. We plan to launch more tier 1 cities with high density of busy restaurants. In retail, we're scaling quickly and focused on deepening product market fit with high-value operators.
Aman Narang: We also continue to invest in specific product features to deeply serve important subverticals, like pizza, demonstrated by winning Hungry Howie's, a 500-unit national pizza chain, as well as Papa Murphy's. We continue to see strong growth, and with the pipeline in front of us, I'm confident enterprise will be a meaningful growth driver for years to come. Internationally, we're scaling location count and growing ARPU. We recently launched our Toast Go 3 handheld to further differentiate our platform.
Speaker #2: We continue to see strong growth. And with the pipeline in front of us, I'm confident enterprise will be a meaningful growth driver for years to come.
Speaker #2: Internationally, we're scaling location count and growing output. We recently launched our Toast Go 3 handheld to further differentiate our platform. We see the best opportunity in Tier 1 cities in the countries we're in.
Aman Narang: We see the best opportunity in tier 1 cities in the countries we're in, where higher GPV restaurants align with our value proposition and drive stronger ARPU and unit economics. We plan to launch more tier 1 cities with high density of busy restaurants. In retail, we're scaling quickly and focused on deepening product market fit with high-value operators.
Speaker #2: We're higher GPV restaurants aligned with our value proposition and drive stronger output and unit economics. As we expand to new markets beyond Canada, UK, Ireland, and Australia, we plan to launch more Tier 1 cities with high density of busy restaurants.
Speaker #2: And in retail, we're scaling quickly and focused on deepening product-market fit with high-value operators. Grocery, for example, is a near-term focus and represents a meaningful opportunity.
Aman Narang: Grocery, for example, is a near-term focus and represents a meaningful opportunity. There are over 20,000 independent grocers in the US, generating over $250 billion in sales. We're seeing strong traction with these larger, more complex operators and now serve over 100 grocery locations with more than $5 million in sales. Demonstrating our platform is capable of handling the volume and complexity the most demanding retail environments require. The capabilities we've built for restaurants, supplier connectivity, invoice workflows, SKU-level complexity, translate directly, letting us move fast to meet the needs of these customers. Our scale across restaurants and growing presence in retail give us a unique vantage point, and over time, we see it as the foundation to becoming the platform powering local commerce.
Aman Narang: Grocery, for example, is a near-term focus and represents a meaningful opportunity. There are over 20,000 independent grocers in the US, generating over $250 billion in sales. We're seeing strong traction with these larger, more complex operators and now serve over 100 grocery locations with more than $5 million in sales. Demonstrating our platform is capable of handling the volume and complexity the most demanding retail environments require.
Speaker #2: There are over 20,000 independent grocers in the US generating over $250 billion in sales. We're seeing strong traction with these larger, more complex operators and now serve over 100 grocery locations with more than 5 million in sales.
Speaker #2: Demonstrating our platform is capable of handling the volume and complexity the most demanding retail environments require. The capabilities we've built for restaurants: supplier connectivity, invoice workflows, SKU-level complexity, translate directly, letting us move fast to meet the needs of these customers.
Aman Narang: The capabilities we've built for restaurants, supplier connectivity, invoice workflows, SKU-level complexity, translate directly, letting us move fast to meet the needs of these customers. Our scale across restaurants and growing presence in retail give us a unique vantage point, and over time, we see it as the foundation to becoming the platform powering local commerce.
Speaker #2: Our scale-across restaurants and growing presence in retail give us a unique vantage point. And over time, we see it as the foundation to becoming the platform powering local commerce.
Speaker #2: We're on a path to significantly scale the locations we serve across our existing camps and further expand the opportunity to core adjacencies like membership and golf.
Aman Narang: We're on a path to significantly scale the locations we serve across our existing TAMs and further expand the opportunity to core adjacencies like membership and golf, more international markets, and new retail verticals. We will remain disciplined about where we expand, but our vertical playbook has proven, and with the TAM runway in front of us, I'm confident we can replicate our success that we've had in our core business. Now moving on to priority 3, which is to drive productivity through AI. AI is reshaping how we work. Engineering coding velocity is up over 60% year over year and accelerating in recent months. This helps us launch our marketing agent 3 months earlier than planned. In support, we've expanded AI coverage from chat to phone, and now have about 40% of our support interactions resolved by AI.
Aman Narang: We're on a path to significantly scale the locations we serve across our existing TAMs and further expand the opportunity to core adjacencies like membership and golf, more international markets, and new retail verticals. We will remain disciplined about where we expand, but our vertical playbook has proven, and with the TAM runway in front of us, I'm confident we can replicate our success that we've had in our core business.
Speaker #2: More international markets, and new retail verticals. We'll remain disciplined about where we expand but our vertical playbook has proven and with the TAM Renway in front of us, I'm confident we can replicate our success that we've had in our core business.
Speaker #2: And moving on to priority three, which is to drive productivity through AI. AI is reshaping how we work. Engineering coding velocity is up over 60% year over year and accelerating in recent months.
Aman Narang: Now moving on to priority 3, which is to drive productivity through AI. AI is reshaping how we work. Engineering coding velocity is up over 60% year-over-year and accelerating in recent months. This helps us launch our marketing agent 3 months earlier than planned. In support, we've expanded AI coverage from chat to phone, and now have about 40% of our support interactions resolved by AI.
Speaker #2: This helps us launch our marketing agent three months earlier than planned. In support, we've expanded AI coverage from chat to phone and now have about 40% of our support interactions resolved by AI.
Speaker #2: We're seeing efficiencies as we do this, which is enabling us to invest more in account management and upsell for our highest-value customers. As we drive productivity and efficiency, it frees up capital to invest in our top growth initiatives and support our path to 40 plus percent long-term margins.
Aman Narang: We're seeing efficiencies as we do this, which is enabling us to invest more in account management and upsell for our highest value customers. As we drive productivity and efficiency, it frees up capital to invest in our top growth initiatives and support our path to 40%+ long-term margin. We see a clear path to materially scaling this business by going deeper in our core markets, expanding what we do for existing customers, scaling the new markets we're already seeing great success in, and over time, opening up new ones. We are operating from a position of financial strength and leaning in to drive sustained long-term growth. We will remain disciplined about where we lean in, guided by customer feedback, and where we have conviction in building differentiated, profitable businesses that deliver significant shareholder value. I'm excited about 2026. We are really well positioned for another record year.
Aman Narang: We're seeing efficiencies as we do this, which is enabling us to invest more in account management and upsell for our highest value customers. As we drive productivity and efficiency, it frees up capital to invest in our top growth initiatives and support our path to 40%+ long-term margin. We see a clear path to materially scaling this business by going deeper in our core markets, expanding what we do for existing customers, scaling the new markets we're already seeing great success in, and over time, opening up new ones. We are operating from a position of financial strength and leaning in to drive sustained long-term growth.
Speaker #2: We see a clear path to maturely scaling this business by going deeper in our core market, expanding what we do for existing customers, scaling the new markets we're already seeing great success in, and over time, opening up new ones.
Speaker #2: We are operating from a position of financial strength. And leaning into drive sustained long-term growth. We will remain disciplined about where we lean in, guided by customer feedback, and where we have conviction in building differentiated, profitable businesses that deliver significant shareholder value.
Aman Narang: We will remain disciplined about where we lean in, guided by customer feedback, and where we have conviction in building differentiated, profitable businesses that deliver significant shareholder value. I'm excited about 2026. We are really well positioned for another record year. I want to thank each and every Toaster for their dedication and commitment to Toast. I want to thank our customers and investors for your continued support as well. Thank you. With that, I'll turn the call over to Elena.
Speaker #2: I'm excited about 2026. We are really well positioned for another record year. I want to thank each and every toaster for their dedication and commitment to Toast.
Aman Narang: I want to thank each and every Toaster for their dedication and commitment to Toast. I want to thank our customers and investors for your continued support as well. Thank you. With that, I'll turn the call over to Elena.
Speaker #2: And I want to thank our customers and investors for your continued support as well. Thank you. And with that, I'll turn the call over to Elena.
Speaker #2: Thank you, Aman, and everyone for joining us today. I would also like to thank our team for an excellent start to the year. Q1 results exceeded our expectations, reflecting the consistent high level of execution across the company.
Elena Gomez: Thank you, Aman, and everyone for joining us today. I would also like to thank our team for an excellent start to the year. Q1 results exceeded our expectations, reflecting the consistent high level of execution across the company. In Q1, ARR was up 26%, our recurring gross profit streams increased 27%, and total monetization across SaaS and Fintech exceeded 1% of GPV for the first time. Adjusted EBITDA was $179 million. On a GAAP basis, operating income margin crossed 20% for the first time to 21% or $110 million, and EPS more than doubled to $0.20. Building on last year's momentum, we added 7,000 net locations in Q1 and ended the quarter with 171,000 live locations, up 22% from a year ago.
Elena Gomez: Thank you, Aman, and everyone for joining us today. I would also like to thank our team for an excellent start to the year. Q1 results exceeded our expectations, reflecting the consistent high level of execution across the company. In Q1, ARR was up 26%, our recurring gross profit streams increased 27%, and total monetization across SaaS and Fintech exceeded 1% of GPV for the first time. Adjusted EBITDA was $179 million.
Speaker #2: In the first quarter, ARR was up 26%. Our recurring gross profit streams increased 27%. And total monetization across SaaS and fintech exceeded 1% of GPV for the first time adjusted EBITDA was 179 million dollars.
Speaker #2: On a gap basis, operating income margin crossed 20% for the first time to 21% or 110 million dollars and EPS more than doubled to 20 cents.
Elena Gomez: On a GAAP basis, operating income margin crossed 20% for the first time to 21% or $110 million, and EPS more than doubled to $0.20. Building on last year's momentum, we added 7,000 net locations in Q1 and ended the quarter with 171,000 live locations, up 22% from a year ago. Our best-in-class vertical SaaS platform and local go-to-market execution continues to drive consistent share gains in our core, complemented by increasing contributions across each of our new TAMs.
Speaker #2: Building on last year's momentum, we added 7,000 net locations in Q1 and ended the quarter with 171,000 live locations up 22% from a year ago.
Speaker #2: Our best-in-class vertical SaaS platform and local go-to-market execution continues to drive consistent share gains in our core complemented by increasing contributions across each of our new camps.
Elena Gomez: Our best-in-class vertical SaaS platform and local go-to-market execution continues to drive consistent share gains in our core, complemented by increasing contributions across each of our new TAMs. SaaS ARR grew 27% versus a year ago, driven by the combination of our strong location growth and consistent mid-single-digit SaaS ARPU growth on an ARR basis. Subscription gross profit continues to outpace top-line growth at 32%. SaaS gross margin exceeded 80% for the first time, expanding nearly 300 basis points from a year ago to 81%. In addition to ongoing efficiencies as we scale, we're seeing early gains from leveraging AI to transform our customer support experience. Payments ARR and Fintech gross profit increased 24% in Q1. GPV was $51 billion, up 22% year over year, with GPV per location down 1% versus last year.
Elena Gomez: SaaS ARR grew 27% versus a year ago, driven by the combination of our strong location growth and consistent mid-single-digit SaaS ARPU growth on an ARR basis. Subscription gross profit continues to outpace top-line growth at 32%. SaaS gross margin exceeded 80% for the first time, expanding nearly 300 basis points from a year ago to 81%. In addition to ongoing efficiencies as we scale, we're seeing early gains from leveraging AI to transform our customer support experience. Payments ARR and Fintech gross profit increased 24% in Q1.
Speaker #2: SaaS ARR grew 27% versus a year ago driven by the combination of our strong location growth and consistent mid-single-digit SaaS ARPU growth on an ARR basis.
Speaker #2: Subscription gross profit continues to outpace top-line growth at 32%. SaaS gross margin exceeded 80% for the first time expanding nearly 300 basis points from a year ago to 81%.
Speaker #2: In addition to ongoing efficiencies as we scale, we're seeing early gains from leveraging AI to transform our customer support experience. Payments ARR and fintech gross profit increased 24% in the first quarter.
Speaker #2: GPV was 51 billion dollars up 22% year over year with GPV per location down 1% versus last year. Fintech net take rate was 61 basis points and payments take rate was 51 basis points.
Elena Gomez: GPV was $51 billion, up 22% year-over-year, with GPV per location down 1% versus last year. Fintech net take rate was 61 basis points. Payments take rate was 51 basis points. Payments take rate increased 2 basis points year-over-year as we continue to execute on cost optimization efforts, new products, and targeted pricing adjustments. Non-payments Fintech solutions led by Toast Capital contributed $51 million in gross profit and 10 basis points in take rate.
Elena Gomez: Fintech net take rate was 61 basis points. Payments take rate was 51 basis points. Payments take rate increased 2 basis points year over year as we continue to execute on cost optimization efforts, new products, and targeted pricing adjustments. Non-payments Fintech solutions led by Toast Capital contributed $51 million in gross profit and 10 basis points in take rate. Overall, the program continues to grow at a steady clip. Defaults remain consistent and well within our risk guardrails. Our total monetization take rate, measured by recurring gross profit as a percentage of GPV, crossed 1% for the first time to 103 basis points. The 5 basis point increases versus a year ago demonstrates our growing share of wallet and value we provide our customers.
Speaker #2: Payments take rate increased 2 basis points year over year as we continue to execute on cost optimization efforts, new products, and targeted pricing adjustments.
Speaker #2: Non-payments fintech solutions led by Toast Capital contributed 51 million dollars in gross profit and 10 basis points in take rate. Overall, the program continues to grow at a steady clip and defaults remain consistent and well within our risk guardrails.
Elena Gomez: Overall, the program continues to grow at a steady clip. Defaults remain consistent and well within our risk guardrails. Our total monetization take rate, measured by recurring gross profit as a percentage of GPV, crossed 1% for the first time to 103 basis points. The 5 basis point increases versus a year ago demonstrates our growing share of wallet and value we provide our customers.
Speaker #2: Our total monetization take rate measured by recurring gross profit as a percentage of GPV crossed 1% for the first time to 103 basis points.
Speaker #2: The 5 basis point increases versus a year ago demonstrates our growing share of wallet and value we provide our customers. We expect our total take rate to continue to grow as we evolve our platform with AI and deliver more outcomes for our customers.
Elena Gomez: We expect our total take rate to continue to grow as we evolve our platform with AI and deliver more outcomes for our customers. Moving down the P&L, hardware and professional services growth profit was -13% of our recurring gross profit streams. We are leaning into our customer acquisition momentum across all of our TAMs and absorbing higher tariff costs. Our strong overall unit economics to scale enable us to absorb these costs while maintaining healthy payback periods. Excluding $28 million of bad debt and credit-related expenses, operating expenses increased 17% in Q1. We're investing in our highest priority areas across product and go-to-market, and investing in AI tooling to evolve the ways we work and increase productivity. Over time, AI efficiency gains will give us the flexibility to invest more in key growth initiatives and support our long-term margin profile.
Elena Gomez: We expect our total take rate to continue to grow as we evolve our platform with AI and deliver more outcomes for our customers. Moving down the P&L, hardware and professional services growth profit was -13% of our recurring gross profit streams. We are leaning into our customer acquisition momentum across all of our TAMs and absorbing higher tariff costs. Our strong overall unit economics to scale enable us to absorb these costs while maintaining healthy payback periods.
Speaker #2: Moving down the P&L, hardware and professional services gross profit was negative 13% of our recurring gross profit streams. We are leaning into our customer acquisition momentum across all of our camps and absorbing higher tariff costs.
Speaker #2: Our strong overall unit economics and scale enable us to absorb these costs while maintaining healthy payback periods. Excluding 28 million of bad debt and credit-related expenses, operating expenses increased 17% in the first quarter.
Elena Gomez: Excluding $28 million of bad debt and credit-related expenses, operating expenses increased 17% in Q1. We're investing in our highest priority areas across product and go-to-market, and investing in AI tooling to evolve the ways we work and increase productivity. Over time, AI efficiency gains will give us the flexibility to invest more in key growth initiatives and support our long-term margin profile.
Speaker #2: We're investing in our highest priority areas across product and go-to-market and investing in AI tooling to evolve the ways we work and increase productivity.
Speaker #2: Over time, AI efficiency gains will give us the flexibility to invest more in key growth initiatives and support our long-term margin profile. Sales and marketing expenses increased 20%, reflecting our strong location growth.
Elena Gomez: Sales and marketing expenses increased 20%, reflecting our strong location growth. We're investing to support our ongoing market share gains in our core and opening up sub-segments like non-native English-speaking customers. We're also expanding our go-to-market presence in our new TAMs, which is accelerating our progress. R&D expenses grew 20% year over year. We're investing in our product strategy to expand our TAM and drive location growth and differentiate our product with agentic workloads and providing our internal teams with AI capabilities to increase productivity. In enterprise, we just launched our Toast Drive-Thru. We're expanding Toast Go® 3 internationally and deepening our grocery product for retail customers. We're further differentiating our core product, most recently with the release of Toast IQ Grow and relaunch of Toast Local. Adjusted EBITDA grew 35% to $179 million, a 34% margin.
Elena Gomez: Sales and marketing expenses increased 20%, reflecting our strong location growth. We're investing to support our ongoing market share gains in our core and opening up sub-segments like non-native English-speaking customers. We're also expanding our go-to-market presence in our new TAMs, which is accelerating our progress. R&D expenses grew 20% year-over-year.
Speaker #2: We're investing to support our ongoing market share gains in our core and opening up sub-segments like non-native English-speaking customers. We're also expanding our go-to-market presence in our new camps, which is accelerating our progress.
Speaker #2: R&D expenses grew 20% year over year. We're investing in our product strategy to expand our camp and drive location growth and differentiate our product with agentic workflows and providing our internal teams with AI capabilities to increase productivity.
Elena Gomez: We're investing in our product strategy to expand our TAM and drive location growth and differentiate our product with agentic workloads and providing our internal teams with AI capabilities to increase productivity. In enterprise, we just launched our Toast Drive-Thru. We're expanding Toast Go® 3 internationally and deepening our grocery product for retail customers. We're further differentiating our core product, most recently with the release of Toast IQ Grow and relaunch of Toast Local. Adjusted EBITDA grew 35% to $179 million, a 34% margin.
Speaker #2: In enterprise, we just launched our drive-through offering. We're expanding Toast GO3 internationally and deepening our grocery product for retail customers. And we're further differentiating our core product, most recently with the release of Toast IQ Grow and relaunch of Toast Local.
Speaker #2: Adjusted EBITDA grew 35% to 179 million a 34% margin. Our Q1 results reflect healthy top-line growth as well as our continued focus on driving efficiencies throughout the P&L.
Elena Gomez: Our Q1 results reflect healthy top-line growth as well as our continued focus on driving efficiencies throughout the P&L. Free cash flow was $115 million. As a reminder, free cash flow is typically lower in Q1 due to the timing of cash bonus payments and payments seasonality. For the full year, we expect our conversion of adjusted EBITDA into free cash flow to be slightly lower than in 2025. We are strategically purchasing memory chips and plan to hold more inventory in the near term. We expect the majority of this cash impact in Q2 and for the free cash impact to normalize over time as inventory moves to customers. GAAP operating income was up over 150% from last year to $110 million.
Elena Gomez: Our Q1 results reflect healthy top-line growth as well as our continued focus on driving efficiencies throughout the P&L. Free cash flow was $115 million. As a reminder, free cash flow is typically lower in Q1 due to the timing of cash bonus payments and payments seasonality. For the full year, we expect our conversion of adjusted EBITDA into free cash flow to be slightly lower than in 2025. We are strategically purchasing memory chips and plan to hold more inventory in the near term.
Speaker #2: Free cash flow was 115 million dollars as a reminder, free cash flow is typically lower in Q1 due to the timing of cash bonus payments and payments seasonality.
Speaker #2: For the full year, we expect our conversion of adjusted EBITDA into free cash flow to be slightly lower than in 2025. We are strategically purchasing memory chips and plan to hold more inventory in the near term.
Speaker #2: We expect the majority of this cash impact in Q2 and for the free cash impact to normalize over time, as inventory moves to customers.
Elena Gomez: We expect the majority of this cash impact in Q2 and for the free cash impact to normalize over time as inventory moves to customers. GAAP operating income was up over 150% from last year to $110 million. In addition to our strong adjusted EBITDA growth, we're benefiting from ongoing leverage in stock-based compensation. SBC as a percent of recurring gross profit was 11%. That's nearly half what it was just 2 years ago through our disciplined approach to managing stock compensation.
Speaker #2: GAAP operating income was up over 150% from last year to 110 million dollars. In addition to our strong adjusted EBITDA growth, we're benefiting from ongoing leverage in stock-based compensation.
Elena Gomez: In addition to our strong adjusted EBITDA growth, we're benefiting from ongoing leverage in stock-based compensation. SBC as a percent of recurring gross profit was 11%. That's nearly half what it was just 2 years ago through our disciplined approach to managing stock compensation. Year to date, we've repurchased 14 million shares for nearly $400 million. We've been opportunistic given the market pullback and our confidence in the business. We expect this to be an accretive use of capital. We have approximately $200 million remaining on our share repurchase authorization. We'll maintain an opportunistic approach to repurchases based on market conditions to support long-term shareholder value. The combination of our strong financial results and decline in our diluted share count resulted in GAAP EPS more than doubling to $0.20. Turning to guidance.
Speaker #2: SBC, as a percent of recurring gross profit, was 11%. That's nearly half what it was just two years ago, through our disciplined approach to managing stock compensation.
Speaker #2: Year to date, we've repurchased 14 million shares for nearly 400 million dollars. We've been opportunistic given the market pullback and our confidence in the business, and we expect this to be an accretive use of capital.
Elena Gomez: year-to-date, we've repurchased 14 million shares for nearly $400 million. We've been opportunistic given the market pullback and our confidence in the business. We expect this to be an accretive use of capital. We have approximately $200 million remaining on our share repurchase authorization. We'll maintain an opportunistic approach to repurchases based on market conditions to support long-term shareholder value. The combination of our strong financial results and decline in our diluted share count resulted in GAAP EPS more than doubling to $0.20.
Speaker #2: We have approximately 200 million dollars remaining on our share repurchase authorization, and we'll maintain an opportunistic approach to repurchases based on market conditions to support long-term shareholder value.
Speaker #2: The combination of our strong financial results and decline in our diluted share count resulted in GAAP EPS more than doubling to 20 cents. Turning to guidance, for the second quarter, we expect total subscription and fintech gross profit to grow 22 to 24% year over year and adjusted EBITDA to be 185 million to 195 million dollars.
Elena Gomez: Turning to guidance. For Q2, we expect total subscription and Fintech gross profit to grow 22% to 24% year-over-year and adjusted EBITDA to be $185 million to $195 million. We increased our full year 2026 guidance reflecting our strong start to the year. We now expect recurring gross profit to grow 21% to 23% and adjusted EBITDA to be $790 million to $810 million. We are positioning Toast to sustain high growth for the next 5 to 10 years.
Elena Gomez: For Q2, we expect total subscription and Fintech gross profit to grow 22% to 24% year-over-year and adjusted EBITDA to be $185 million to $195 million. We increased our full year 2026 guidance reflecting our strong start to the year. We now expect recurring gross profit to grow 21% to 23% and adjusted EBITDA to be $790 million to $810 million. We are positioning Toast to sustain high growth for the next 5 to 10 years. We're seeing positive results from the investments we've made to begin delivering agentic solutions for our customers, extend our lead in the core, and accelerate progress in new TAMs across enterprise, international, and retail. Our new TAMs are scaling rapidly, and we're confident each is on the path to be materially larger with healthy unit economics.
Speaker #2: We increased our full-year 2026 guidance, reflecting our strong start to the year. We now expect recurring gross profit to grow 21% to 23% and adjusted EBITDA to be $790 to $810 million.
Speaker #2: We are positioning Toast to sustain high growth for the next 5 to 10 years. We're seeing positive results from the investments we've made to begin delivering agentic solutions for our customers, extend our lead in the core, and accelerate progress in new camps across enterprise, international, and retail.
Elena Gomez: We're seeing positive results from the investments we've made to begin delivering agentic solutions for our customers, extend our lead in the core, and accelerate progress in new TAMs across enterprise, international, and retail. Our new TAMs are scaling rapidly, and we're confident each is on the path to be materially larger with healthy unit economics.
Speaker #2: Our new camps are scaling rapidly, and we're confident each is on the path to be materially larger with healthy unit economics. Our bias remains to reinvest top-line outperformance across our growth initiatives and into internal AI tools to transform how we operate.
Elena Gomez: Our bias remains to reinvest top-line outperformance across our growth initiatives and into internal AI tools to transform how we operate. Our bar for investing remains high. It is grounded in customer feedback, improving unit economics, and where we have conviction we can generate meaningful long-term cash flow. To wrap up, we are executing our goals and are on track to deliver strong top and bottom-line results in 2026, while positioning the company for sustained high growth over the next decade as we lead the AI transformation for restaurants and across local commerce. We are more excited than ever about the massive opportunity that lies ahead of us. I will turn the call back over to the operator to begin Q&A.
Elena Gomez: Our bias remains to reinvest top-line outperformance across our growth initiatives and into internal AI tools to transform how we operate. Our bar for investing remains high. It is grounded in customer feedback, improving unit economics, and where we have conviction we can generate meaningful long-term cash flow.
Speaker #2: Our bar for investing remains high. It is grounded in customer feedback, improving unit economics, and where we have conviction, we can generate meaningful long-term cash flow.
Speaker #2: To wrap up, we are executing our goals and are on track to deliver strong top and bottom-line results in 2026 while positioning the company for sustained high growth over the next decade as we lead the AI transformation for restaurants and across local commerce.
Elena Gomez: To wrap up, we are executing our goals and are on track to deliver strong top and bottom-line results in 2026, while positioning the company for sustained high growth over the next decade as we lead the AI transformation for restaurants and across local commerce. We are more excited than ever about the massive opportunity that lies ahead of us. I will turn the call back over to the operator to begin Q&A.
Speaker #2: We are more excited than ever about the massive opportunity that lies ahead of us. Now, I will turn the call back over to the operator to begin Q&A.
Speaker #1: Thank you. At this time, I would like to remind everyone in order to ask a question, press star, then the number one on your telephone keypad.
Operator: Thank you. At this time, I would like to remind everyone in order to ask a question, press star then the number 1 on your telephone keypad.
Operator: Thank you. At this time, I would like to remind everyone in order to ask a question, press star then the number 1 on your telephone keypad.
Speaker #3: Thanks, Krista. We'll kick off our Q&A. First question we'll take from Stephen Sheldon at William Blair.
Michael Senno: Thanks, Krista. We'll kick off our Q&A. First question we'll take from Stephen Sheldon at William Blair.
Michael Senno: Thanks, Krista. We'll kick off our Q&A. First question we'll take from Stephen Sheldon at William Blair.
Stephen Sheldon: Hey, thanks for taking my questions. Maybe first here, I guess as we think about the hardware, how much of a differentiator do you think your hardware solutions like Toast Go 3 could be? Does owning those touch points, you know, with employees and servers having them, you know, kinda in their hands, does that give you a big leg up in terms of, in your view, helping restaurants take AI-supported insights from Toast IQ and making them actionable in employee-guest interactions? I guess, yeah, how much does hardware serve as a differentiator, or are there other things like that as you think about your platform that it could serve as a big leg up on the AI front?
Stephen Sheldon: Hey, thanks for taking my questions. Maybe first here, I guess as we think about the hardware, how much of a differentiator do you think your hardware solutions like Toast Go 3 could be? Does owning those touch points, you know, with employees and servers having them, you know, kinda in their hands, does that give you a big leg up in terms of, in your view, helping restaurants take AI-supported insights from Toast IQ and making them actionable in employee-guest interactions? I guess, yeah, how much does hardware serve as a differentiator, or are there other things like that as you think about your platform that it could serve as a big leg up on the AI front?
Speaker #4: Hey, thanks for taking my questions. Maybe first here, I just want to, I guess, as we think about the hardware, how much of a differentiator do you think your hardware solutions like Toast GO3 could be?
Speaker #4: And does owning those touch points, with employees and servers having them, kind of in their hands, does that give you a big leg up in terms of, in your view, helping restaurants take AI-supported insights from Toast IQ and making them actionable and employee guest interactions?
Speaker #4: So I guess, yeah, how much does hardware serve as a differentiator? Are there other things like that as you think about your platform that could serve as a big leg up on the AI front?
Speaker #3: Yeah, Stephen, I think that's a great question. There's obviously lots of ways in which AI is helping us build across the platform, but I think specifically on hardware, we've learned over the years that being vertically integrated across software and hardware as a platform gives us an advantage, where we can build capabilities for customers faster.
Elena Gomez: Yeah. Yeah. Stephen, I think that's a great question. There's obviously lots of ways in which.
Aman Narang: Yeah. Yeah. Stephen, I think that's a great question. There's obviously lots of ways in which. AI is helping us build across the platform. I think specifically on hardware, you know, I think we've learned over the years that being vertically integrated across software and hardware, as a platform gives us an advantage where we can build capabilities for our customers faster.
Aman Narang: AI is helping us build across the platform. I think specifically on hardware, you know, I think we've learned over the years that being vertically integrated across software and hardware, as a platform gives us an advantage where we can build capabilities for our customers faster. If you think about, like, to your point about how are we leveraging AI at the table or when a server is interacting with guests, there are a few examples of things we've shared over the past few quarters. One example is menu upsells, where servers have visibility into what are the types of items that are most likely to increase check size.
Speaker #3: And so if you think about, to your point about how are we leveraging AI at the table or when a server is interacting with guests, there's a few examples of things we've shared over the past few quarters.
Aman Narang: If you think about, like, to your point about how are we leveraging AI at the table or when a server is interacting with guests, there are a few examples of things we've shared over the past few quarters. One example is menu upsells, where servers have visibility into what are the types of items that are most likely to increase check size.
Speaker #3: One example is menu upsells, where servers have visibility into what are the types of items that are most likely to increase check size. More recently, we announced digital chips, which is basically if you book a table using Toast tables and someone with resi, you'll be able to get that data right on the handheld when a server is interacting with guests.
Aman Narang: More recently, we announced digital checks, which is basically if you book a table using Toast Tables and soon with Resy, you'll be able to get that data right on the handheld of when a server is interacting with guests. Over time, the vision there, by the way, is not only to get the data that's stored in the CRM, but to actually look at a guest's order history to learn what's most relevant for that guest, like an allergy, for example. We're also testing out things like just walk out and pay. If you've got a card on file when you book a table, you don't even have to go through the checkout experience.
Aman Narang: More recently, we announced digital checks, which is basically if you book a table using Toast Tables and soon with Resy, you'll be able to get that data right on the handheld of when a server is interacting with guests. Over time, the vision there, by the way, is not only to get the data that's stored in the CRM, but to actually look at a guest's order history to learn what's most relevant for that guest, like an allergy, for example.
Speaker #3: And over time, the vision there, by the way, is not only to get the data that's stored in the CRM, but to actually look at a guest's order history to learn what's most relevant for that guest, like analogy, for example.
Speaker #3: We're also testing out things like walking it, just walk out and pay. So if you've got a card on file when you book a table, you don't even have to go to the checkout experience.
Aman Narang: We're also testing out things like just walk out and pay. If you've got a card on file when you book a table, you don't even have to go through the checkout experience. That's another example where the server validating that the bill was paid is really important on the handheld. I think there's lots of examples where the hardware and software working together, we think can create a great experience. You know, another example is where there's a lot of discussion on voice AI and video AI.
Aman Narang: That's another example where the server validating that the bill was paid is really important on the handheld. I think there's lots of examples where the hardware and software working together, we think can create a great experience. You know, another example is where there's a lot of discussion on voice AI and video AI. With voice, of course, there's, you know, there's examples like the phone, picking up the phone to automate that experience, drive-through, but also, you know, things like kiosks and handhelds. Imagine walking into a restaurant, the server and the handheld listening to the order, and then we're getting to the kitchen even faster. I think there's lots of ideas, lots of opportunities. Another one is AI listening to the interaction to help coach staff better.
Speaker #3: And so that's another example where the server validating that the bill was paid is really important on the handheld. And so I think there's lots of examples where the hardware and software working together.
Speaker #3: We think can create a great experience. Another example is where there's a lot of discussion on voice AI and video AI. And with voice, of course, there's examples like the phone picking up the phone to automate that experience, drive-through, but also things like kiosks and handhelds.
Aman Narang: With voice, of course, there's, you know, there's examples like the phone, picking up the phone to automate that experience, drive-through, but also, you know, things like kiosks and handhelds. Imagine walking into a restaurant, the server and the handheld listening to the order, and then we're getting to the kitchen even faster. I think there's lots of ideas, lots of opportunities. Another one is AI listening to the interaction to help coach staff better. I think we certainly see the fact that we've got the hardware and the software together being a big advantage in terms of building products faster.
Speaker #3: Imagine walking into a restaurant and the server and the handheld listening to the order, and then we're getting to the kitchen even faster. And so I think there's lots of ideas, lots of opportunities.
Speaker #3: Another one is AI listening to the interaction to help coach staff better. And I think we certainly see the fact that we've got the hardware and the software together being a big advantage in terms of building products faster.
Aman Narang: I think we certainly see the fact that we've got the hardware and the software together being a big advantage in terms of building products faster.
Speaker #4: You got it. That's helpful.
Stephen Sheldon: Got it. That's helpful.
Stephen Sheldon: Got it. That's helpful.
Michael Senno: Thanks, Stephen.
Aman Narang: Thanks, Stephen.
Speaker #3: Thanks, Stephen.
Michael Senno: Maybe, yeah, Got it. All right. Thanks, thanks, Stephen. We'll move to our next question, Samad Samana from Jefferies.
Michael Senno: Maybe, yeah, Got it. All right. Thanks, thanks, Stephen. We'll move to our next question, Samad Samana from Jefferies.
Speaker #4: I was going to ask.
Speaker #3: Go ahead.
Speaker #4: All right. Thanks, Stephen. We'll move to our next question. Samad Samana from Jefferies.
Samad Samana: Hi, good evening, and thanks for taking my question. I wanted to ask on Toast IQ, and, you know, obviously, there's a lot of focus on AI. As you think more about monetization of agents and as you think about your own pricing model, would you ever, at some point, revisit how you're thinking about pricing, making it align more on maybe a usage-based nature? We've seen a lot of rapid change in other parts of software. I don't know if that would be kind of as well aligned for maybe the restaurants out there. Just help us think through that. Do you see that as maybe a potential upside driver over time if they're driving a lot of utilization and value out of it? Thank you so much.
Samad Samana: Hi, good evening, and thanks for taking my question. I wanted to ask on Toast IQ, and, you know, obviously, there's a lot of focus on AI. As you think more about monetization of agents and as you think about your own pricing model, would you ever, at some point, revisit how you're thinking about pricing, making it align more on maybe a usage-based nature?
Speaker #5: Hi. Good evening and thanks for taking my question. So I wanted to ask on Toast IQ and obviously, there's a lot of focus on AI.
Speaker #5: And as you think more about monetization of agents and as you think about your own pricing model, would you ever at some point revisit how you're thinking about pricing, making it align more on maybe a usage-based nature?
Speaker #5: We've seen a lot of rapid change in other parts of software. I don't know if that would be kind of as well aligned for maybe the restaurant out there.
Samad Samana: We've seen a lot of rapid change in other parts of software. I don't know if that would be kind of as well aligned for maybe the restaurants out there. Just help us think through that. Do you see that as maybe a potential upside driver over time if they're driving a lot of utilization and value out of it? Thank you so much.
Speaker #5: So just help us think through that. And do you see that as maybe a potential upside driver over time if they're driving a lot of utilization and value out of it?
Speaker #5: Thank you so much.
Speaker #3: Yeah. Hey, Samad. Good question. We actively exploring not just the capabilities from an AI standpoint in Toast IQ, but also the pricing model. So I think it's topical for us and timely.
Aman Narang: Yeah. Thanks, Samad. Good question. We're actively exploring, not just the, you know, the capabilities from an AI standpoint in Toast IQ, but also the pricing model. It's I think it's topical for us and timely. I'd say first and foremost, like, you know, what's exciting to see with Toast IQ is we've gotten now, you know, 40,000 customers that are weekly active customers using the platform. That was the first step. It was absolutely critical to get usage up. What we've heard from customers is it's actually useful. Like looking at, you know, one of the common use cases I hear is being able to generate custom views on data versus just getting pre-canned reports. Another area that was a bit of a surprise was analyzing fraud and theft and getting visibility into what's going on there.
Aman Narang: Yeah. Thanks, Samad. Good question. We're actively exploring, not just the, you know, the capabilities from an AI standpoint in Toast IQ, but also the pricing model. It's I think it's topical for us and timely. I'd say first and foremost, like, you know, what's exciting to see with Toast IQ is we've gotten now, you know, 40,000 customers that are weekly active customers using the platform. That was the first step. It was absolutely critical to get usage up.
Speaker #3: I'd say, first and foremost, what's exciting to see with Toast IQ is we've gotten now 40,000 customers that are weekly active customers using the platform.
Speaker #3: That was the first step. It was obviously critical to get usage up. And what we've heard from customers is actually useful. Looking at one of the common use cases I hear is being able to generate custom views on data versus just getting pre-canned reports.
Aman Narang: What we've heard from customers is it's actually useful. Like looking at, you know, one of the common use cases I hear is being able to generate custom views on data versus just getting pre-canned reports. Another area that was a bit of a surprise was analyzing fraud and theft and getting visibility into what's going on there.
Speaker #3: Another area that's a bit of a surprise was analyzing fraud and theft. And getting visibility into what's going on there. And then, of course, making changes to the backend of Toast, getting support more broadly with the chatbot.
Aman Narang: Of course, making changes to the back end of Toast, getting support more broadly with the chatbots. I think there's been lots of ways in which Toast IQ is adding value for our customers. I shared the example live on the call about a customer that adjusted their hours by chatting with Toast IQ and recognizing that there were hours they were open when they weren't generating enough profit. There's some examples of us also like, you know, of some product-led growth for software and hardware as well as part of the platform. The biggest opportunity that I see right now is if you talk to our customers, one of the things you consistently hear is like, "Look, we're trying to keep our doors open.
Aman Narang: Of course, making changes to the back end of Toast, getting support more broadly with the chatbots. I think there's been lots of ways in which Toast IQ is adding value for our customers. I shared the example live on the call about a customer that adjusted their hours by chatting with Toast IQ and recognizing that there were hours they were open when they weren't generating enough profit. There's some examples of us also like, you know, of some product-led growth for software and hardware as well as part of the platform.
Speaker #3: So I think there's been lots of ways in which Toast IQ is adding value for our customers. I shared the example live on the call about a customer that adjusted their hours by chatting with Toast IQ and recognizing that there were hours they were open when they weren't generating enough profit.
Speaker #3: I think, and there's some examples of us also of some product-led growth for software and hardware as well as part of the platform. But the biggest opportunity that I see right now is if you talk to our customers, one of the things you consistently hear is like, "Look, we're trying to keep our doors open.
Aman Narang: The biggest opportunity that I see right now is if you talk to our customers, one of the things you consistently hear is like, "Look, we're trying to keep our doors open. We're trying to make sure there's great food and great hospitality," and that takes a lot. Especially for these busy operators, often they're gonna go outsource things like marketing, things like running their back office, so payroll and tax or accounting and bookkeeping.
Speaker #3: We're trying to make sure there's great food and great hospitality and that takes a lot." And so especially for these busy operators, often they're going to go outsource things like marketing.
Aman Narang: We're trying to make sure there's great food and great hospitality," and that takes a lot. Especially for these busy operators, often they're gonna go outsource things like marketing, things like running their back office, so payroll and tax or accounting and bookkeeping. For a lot of these functions, the data that is necessary to do marketing is actually coming from Toast. That's actually a key reason why Toast IQ Grow has seen such really good early signal, where we're optimizing their digital presence and generating marketing campaigns for them because all that data is already in Toast. We've seen 8% lift in GPV, which is a really good early signal there. I think from a pricing and monetization standpoint, that's what's most important.
Speaker #3: Things like running their back office, apparel and tax, or accounting and bookkeeping. And for a lot of these functions, the data that is necessary to do marketing is actually coming from Toast.
Aman Narang: For a lot of these functions, the data that is necessary to do marketing is actually coming from Toast. That's actually a key reason why Toast IQ Grow has seen such really good early signal, where we're optimizing their digital presence and generating marketing campaigns for them because all that data is already in Toast. We've seen 8% lift in GPV, which is a really good early signal there. I think from a pricing and monetization standpoint, that's what's most important.
Speaker #3: And so that's actually a key reason why Toast IQ Grow has seen such really good early signal, where we're optimizing the digital presence and generating marketing campaigns for them, because all that data is already in Toast.
Speaker #3: And we've seen 8% lift in GPV, which is really good early signal there. And I think from a pricing and monetization standpoint, that's what's most important.
Speaker #3: Because as we take on some of this work—by the way, Toast IQ Grow is an agent, but it's also backed by a human.
Aman Narang: As we take on some of this work, and by the way, Toast IQ Grow, it's an agent, but it's actually also backed by a human that can help support these marketing campaigns. As we can take on the work, I think that's really the opportunity for monetization long term. We're looking at usage-based, to your question, as a pricing model as well.
Aman Narang: As we take on some of this work, and by the way, Toast IQ Grow, it's an agent, but it's actually also backed by a human that can help support these marketing campaigns. As we can take on the work, I think that's really the opportunity for monetization long term. We're looking at usage-based, to your question, as a pricing model as well.
Speaker #3: That can help support these marketing campaigns. And as we can take on the work, I think that's really the opportunity for monetization long term.
Speaker #3: But we're looking at usage-based to your question as a pricing model as well.
Speaker #5: Thanks, Samad. We'll take our next question from Josh Baer at Morgan Stanley.
Michael Senno: Thanks, Samad. We'll take our next question from Josh Baer at Morgan Stanley.
Michael Senno: Thanks, Samad. We'll take our next question from Josh Baer at Morgan Stanley.
Speaker #6: Great. Nice quarter. Thanks for the question. You highlighted 40% of the support interactions resolved by AI, and then on the engineering side, the velocity up by more than 60%.
Josh Baer: Great. Nice quarter. Thanks for the question. You highlighted 40% of the support interactions resolved by AI, and then on the engineering side, the velocity up by more than 60%. Seeing a lot of efficiency there. I guess the messaging is you're reinvesting into growth areas while still trending upward toward those long-term margin targets. How can you talk a little bit about how you make that decision, the growth versus margin decision? If, you know, if we'd expect to see, I guess, like, how we should interpret that or measure that higher growth for longer or if growth does dip, like, we would flip higher on the margin side. Just a little help thinking about the growth versus margin philosophy. Thanks.
Josh Baer: Great. Nice quarter. Thanks for the question. You highlighted 40% of the support interactions resolved by AI, and then on the engineering side, the velocity up by more than 60%. Seeing a lot of efficiency there. I guess the messaging is you're reinvesting into growth areas while still trending upward toward those long-term margin targets.
Speaker #6: So seeing a lot of efficiency there. I guess the messaging is you're reinvesting into growth areas. While still trending upward toward those long-term margin targets, how can you talk a little bit about how you make that decision, the growth-first margin decision, and if we'd expect to see, I guess, how we should interpret that or measure that, higher growth for longer or if growth does dip like we would flip higher on the margin side?
Josh Baer: How can you talk a little bit about how you make that decision, the growth versus margin decision? If, you know, if we'd expect to see, I guess, like, how we should interpret that or measure that higher growth for longer or if growth does dip, like, we would flip higher on the margin side. Just a little help thinking about the growth versus margin philosophy. Thanks.
Speaker #6: Just a little help thinking about the growth-first margin philosophy. Thanks.
Speaker #7: Thanks, Josh, for the question. I'll take that. Yeah, look, I think, first of all, I do believe we believe that AI is absolutely going to change the way we work.
Elena Gomez: Thanks, Josh, for the question. I'll take that. Yeah, look, I think, first of all, I do believe, we believe that AI is absolutely gonna change the way we work. We're already seeing, as Aman said, efficiencies in our support organization, efficiencies really across the company. It's, you know, we're still continuing to roll out. We wanna be balanced with how we think about those benefits, but just zooming out in how we think about balancing growth and profitability. A couple of principles we think about. One is we're really positioning the growth of the company and thinking about our growth profile over the next five to 10 years, right? We're trying to position ourselves to invest behind growth initiatives we believe will deliver durable growth for a very long time. With that, we're also holding the bar high.
Elena Gomez: Thanks, Josh, for the question. I'll take that. Yeah, look, I think, first of all, I do believe, we believe that AI is absolutely gonna change the way we work. We're already seeing, as Aman said, efficiencies in our support organization, efficiencies really across the company. It's, you know, we're still continuing to roll out. We wanna be balanced with how we think about those benefits, but just zooming out in how we think about balancing growth and profitability.
Speaker #7: And we've already seen, as Aman said, efficiencies in our support organization, efficiencies really across the company. But we're still continuing to roll out, so we want to be balanced with how we think about those benefits.
Speaker #7: But just zooming out in how we think about balancing growth and profitability a couple of principles we think about. One is we're really positioning the growth of the company and thinking about our growth profile over the next 5 to 10 years, right?
Elena Gomez: A couple of principles we think about. One is we're really positioning the growth of the company and thinking about our growth profile over the next five to 10 years, right? We're trying to position ourselves to invest behind growth initiatives we believe will deliver durable growth for a very long time. With that, we're also holding the bar high.
Speaker #7: We're trying to position ourselves to invest behind growth initiatives. We believe we'll deliver durable growth for a very long time. With that, we're also holding the bar high.
Speaker #7: You've seen us employ really strong discipline around capital allocation. That's not going to change. And the decisions we make to invest typically are customer signal, rep productivity, we talk to our customers all the time.
Elena Gomez: You've seen us employ really strong discipline around capital allocation. That's not going to change. The decisions we make to invest typically are customer signal, rep productivity. We talk to our customers all the time, we're looking at signals across all of the businesses to make sure that we're excellent stewards of capital always. That's how we think about it. Opportunistically, you know, we'll continue to look at, like for example, we've repurchased shares, et cetera. We have a capital allocation framework that we look at. What you should take is we have high conviction about our long-term 40% EBITDA + margin profile. That has not changed. You've seen us make a lot of progress in the GAAP profitability as well.
Elena Gomez: You've seen us employ really strong discipline around capital allocation. That's not going to change. The decisions we make to invest typically are customer signal, rep productivity. We talk to our customers all the time, we're looking at signals across all of the businesses to make sure that we're excellent stewards of capital always.
Speaker #7: And so we're looking at signals across all of the businesses to make sure that we're excellent stewards of capital. Always. And so that's how we think about it.
Elena Gomez: That's how we think about it. Opportunistically, you know, we'll continue to look at, like for example, we've repurchased shares, et cetera. We have a capital allocation framework that we look at. What you should take is we have high conviction about our long-term 40% EBITDA + margin profile. That has not changed. You've seen us make a lot of progress in the GAAP profitability as well.
Speaker #7: And then, opportunistically, we'll continue to look at—for example, we've repurchased shares, etc. So we have a capital allocation framework that we look at.
Speaker #7: What you should take is, we have high conviction about our long-term 40%+ EBITDA margin profile. That has not changed. And you've seen us make a lot of progress in the gap profitability as well.
Speaker #6: Great. Thank you.
Josh Baer: Great. Thank you.
Josh Baer: Great. Thank you.
Speaker #5: Great. Thanks, Josh. We'll turn to our next question from DJ Hines, Canaccord.
Aman Narang: Great. Thanks, Josh. We'll turn to our next question from DJ Hynes at Canaccord.
Michael Senno: Great. Thanks, Josh. We'll turn to our next question from DJ Hynes at Canaccord.
DJ Hynes: Hey, thanks, Michael. Elena, I was hoping you could touch on enterprise across two axes. First, the pipeline you see in that cohort and maybe how that compares to this time a year ago. I mean, does it feel like there's any inflection happening there? Then second would be the backlog of deals that you've won that have yet to go live and what visibility that gives you into location growth over the next several quarters. Thank you.
DJ Hynes: Hey, thanks, Michael. Elena, I was hoping you could touch on enterprise across two axes. First, the pipeline you see in that cohort and maybe how that compares to this time a year ago. I mean, does it feel like there's any inflection happening there? Then second would be the backlog of deals that you've won that have yet to go live and what visibility that gives you into location growth over the next several quarters. Thank you.
Speaker #8: Hey, thanks, Michael. Elena, I was hoping you could touch on enterprise across two axes. First, the pipeline you see in that cohort and maybe how that compares to this time a year ago.
Speaker #8: I mean, does it feel like there's any inflection happening there? And then second would be the backlog of deals that you've won that have yet to go live.
Speaker #8: And what visibility that gives you into location growth over the next several quarters? Thank you.
Speaker #7: Yeah. I'll start at Aman. You can jump in as well. First of all, we've been on this journey with enterprise. It's a multi-year journey.
Elena Gomez: Yeah. Look, I'll start, and Aman, you can jump in as well. You know, first of all, we've been on this journey with enterprise. It's a multi-year journey. Let me just start there. As you've seen through our wins that we've announced over the course of the last several years, we're definitely getting pulled into enterprise deals, which is healthy. The pipeline continues to be really healthy across, you know, like I said, you've seen us add more customers. Now with Drive-Thru, that opens up the opportunity even further, so really excited about that offering. The team is executing quite well across the enterprise TAM.
Elena Gomez: Yeah. Look, I'll start, and Aman, you can jump in as well. You know, first of all, we've been on this journey with enterprise. It's a multi-year journey. Let me just start there. As you've seen through our wins that we've announced over the course of the last several years, we're definitely getting pulled into enterprise deals, which is healthy. The pipeline continues to be really healthy across, you know, like I said, you've seen us add more customers. Now with Drive-Thru, that opens up the opportunity even further, so really excited about that offering. The team is executing quite well across the enterprise TAM.
Speaker #7: Let me just start there. And as you've seen through our wins that we've announced over the course of the last several years, we're definitely getting pulled into enterprise deals, which is healthy.
Speaker #7: The pipeline continues to be really healthy. Across like I said, you've seen us add more customers. And now with drive-thru, that opens up the opportunity even further.
Speaker #7: And so really excited about that offering and the team is executing quite well across the enterprise PAM.
Speaker #5: Yeah. I think, Elena, you hit it. I mean, it was one saddle share. In Q1 26 alone, we booked more locations than we had total customers in 23.
Aman Narang: Yeah. I think, Elena, you hit it. I mean, if there's one stat I'll share is in Q1 2026 alone, we booked more locations than we had total customers in 2023. I think that momentum has not slowed down across both hotels, full-service restaurants, and Drive-Thru, obviously, we just launched. There's good customer signal there as well. You know, we're confident in our ability to hit the plans we set out to start the year.
Aman Narang: Yeah. I think, Elena, you hit it. I mean, if there's one stat I'll share is in Q1 2026 alone, we booked more locations than we had total customers in 2023. I think that momentum has not slowed down across both hotels, full-service restaurants, and Drive-Thru, obviously, we just launched. There's good customer signal there as well. You know, we're confident in our ability to hit the plans we set out to start the year.
Speaker #5: And so I think that momentum has not slowed down across the hotels, full-service restaurants, and drive-thru. Obviously, we've just launched. But there's good customer signal there as well.
Speaker #5: And we're confident in our ability to hit the plans we set out to start the year.
Speaker #6: Thank you.
DJ Hynes: Thank you.
DJ Hynes: Thank you.
Speaker #5: Thanks, DJ. We'll take our next question from Dominic Ball at Rothschild.
Michael Senno: Thanks, DJ. We'll take our next question from Dominic Ball at Rothschild.
Michael Senno: Thanks, DJ. We'll take our next question from Dominic Ball at Rothschild.
Speaker #8: Hey, Aman. Elena, Michael, Emily. Thanks for the question. Aman, interesting comments on Toast Local. Following the commentary yesterday from DoorDash alongside seeing DoorDash POS active in San Francisco, Phoenix, New York.
Dominic Ball: Hey, Aman, Elena, Michael, Emily, thanks for the question. Aman, interesting comments on Toast Local, following the commentary yesterday from DoorDash. Alongside seeing DoorDash POS active in San Francisco, Phoenix, New York. It seems like a formal launch is somewhat imminent. They have a bundled offering, strong distribution channel. As this, like, delivery platform transitions from a partner to a peer, Toast is the best POS system there is. How do you really get Toast Local to be a real peer to DoorDash? Is there any other competitive responses available to Toast? Thank you.
Dominic Ball: Hey, Aman, Elena, Michael, Emily, thanks for the question. Aman, interesting comments on Toast Local, following the commentary yesterday from DoorDash. Alongside seeing DoorDash POS active in San Francisco, Phoenix, New York. It seems like a formal launch is somewhat imminent. They have a bundled offering, strong distribution channel. As this, like, delivery platform transitions from a partner to a peer, Toast is the best POS system there is. How do you really get Toast Local to be a real peer to DoorDash? Is there any other competitive responses available to Toast? Thank you.
Speaker #8: It seems like a formal launch is somewhat imminent. So they have a bundled offering, strong distribution channel. So as this delivery platform transition from a partner to a peer, Toast is the best POS system there is.
Speaker #8: So how do you really get Toast Local to be a real peer to DoorDash? And is there any other competitive responses available to Toast?
Speaker #8: Thank you.
Speaker #5: Yeah. Hey, Dominic. So I think first off, whether it's DoorDash or Uber or hundreds of other partners we have, the critical partners for us because to deliver a great experience, right, our platform and their platforms have to work really well.
Aman Narang: Yeah. Hey, Dominic. I think first off, like, you know, whether it's DoorDash or Uber or hundreds of other partners we have, they're critical partners for us because to deliver a great experience, right, our platform and their platforms have to work really well. That hasn't changed. I think, you know, we were the first ones in the space to build a deep vertical platform for restaurants. That's really what allowed us to grow and succeed and get to 25% plus share in the market. You know, we continue to see the same signals in terms of the growth and the potential that we have. I think the way we're gonna do that is by doing the same thing we did to start the business, which is to focus exclusively focus on the needs of our customers.
Aman Narang: Yeah. Hey, Dominic. I think first off, like, you know, whether it's DoorDash or Uber or hundreds of other partners we have, they're critical partners for us because to deliver a great experience, right, our platform and their platforms have to work really well. That hasn't changed. I think, you know, we were the first ones in the space to build a deep vertical platform for restaurants.
Speaker #5: That hasn't changed. I think we were the first ones in the space to build a deep vertical platform for restaurants. That's really what has allowed us to grow and succeed.
Aman Narang: That's really what allowed us to grow and succeed and get to 25% plus share in the market. You know, we continue to see the same signals in terms of the growth and the potential that we have. I think the way we're gonna do that is by doing the same thing we did to start the business, which is to focus exclusively focus on the needs of our customers.
Speaker #5: And get to 25th percent plus share in the market. We continue to see the same signals in terms of the growth and the potential that we have.
Speaker #5: And I think the way we're going to do that is by doing the same thing we did to start the business, which is to focus exclusively on the needs of our customers.
Speaker #5: And so a lot of the focus we've got now on Toast IQ and the agent layer is very much about, again, creating value for customers based upon customer feedback.
Aman Narang: A lot of the focus we've got now on Toast IQ and the agent layer is very much about again, creating value for customers based upon customer feedback. I think as long as we continue to do that, as long as we continue to stay customer obsessed, I think we'll be just fine. I think in terms of Toast Local, again, I'd say the biggest reason we're leaning into Toast Local is based, again, on customer feedback. Like, what we hear consistently from customers is they'd love to have a low commission, no commission channel where they can generate demand. The reason we brought in Resy to combine with Toast Tables is now we've got one of the best inventory of restaurants to book tables on.
Aman Narang: A lot of the focus we've got now on Toast IQ and the agent layer is very much about again, creating value for customers based upon customer feedback. I think as long as we continue to do that, as long as we continue to stay customer obsessed, I think we'll be just fine. I think in terms of Toast Local, again, I'd say the biggest reason we're leaning into Toast Local is based, again, on customer feedback.
Speaker #5: And so I think as long as we continue to do that, as long as we continue to say, "Stay customer obsessed," I think we'll be just fine.
Speaker #5: I think in terms of local, again, I'd say the biggest reason we're launching we're leaning into local is based on, again, on customer feedback.
Aman Narang: Like, what we hear consistently from customers is they'd love to have a low commission, no commission channel where they can generate demand. The reason we brought in Resy to combine with Toast Tables is now we've got one of the best inventory of restaurants to book tables on. We think we can do some really unique things with that experience, where one, when you book a table and have a card on file, you can make the experience of checkout much better.
Speaker #5: What we hear consistently from customers is they'd love to have a low commission, no commission channel where they can generate demand. And so the reason we brought in Resy Inventory to combine with Toast Tables is now we've got one of the best inventory of restaurants to book tables on.
Speaker #5: And we think we can do some really unique things with that experience where, one, when you book a table and have a card on file, you can make the experience to check out much better.
Aman Narang: We think we can do some really unique things with that experience, where one, when you book a table and have a card on file, you can make the experience of checkout much better. You can personalize the experience at the table, based on the guest order history, in Toast. We're also looking at data about both the guests and the restaurant in terms of when the restaurant is busy and when they're not, to try to create the right set of offers that are personalized to the guests, again, drive demand incrementally. It's our focus on local has really been about helping restaurants get more people in the door.
Speaker #5: You can personalize the experience at the table. Based upon the guest order history in Toast. And then we're also looking at data about both the guests and the restaurant in terms of when the restaurant is busy and when they're not to try to create the right set of offers that are personalized to the guests, again, drive demand incrementally.
Aman Narang: You can personalize the experience at the table, based on the guest order history, in Toast. We're also looking at data about both the guests and the restaurant in terms of when the restaurant is busy and when they're not, to try to create the right set of offers that are personalized to the guests, again, drive demand incrementally. It's our focus on local has really been about helping restaurants get more people in the door.
Speaker #5: And so it's our focus on local has really been about helping restaurants get more people in the door. And it's been one of the stats that I think is exciting that I'll share is app downloads.
Aman Narang: It's been, you know, one of the stats that I think is exciting that I'll share is app downloads, I think I shared this with McCall as well, are up 2x. Weekly app downloads are up 2x just the last quarter. You know, you can see the rankings go up in the App Store's food and drink category. I think really good early momentum, very much focused on bringing restaurants demand in store at a great value.
Aman Narang: It's been, you know, one of the stats that I think is exciting that I'll share is app downloads, I think I shared this with McCall as well, are up 2x. Weekly app downloads are up 2x just the last quarter. You know, you can see the rankings go up in the App Store's food and drink category. I think really good early momentum, very much focused on bringing restaurants demand in store at a great value.
Speaker #5: I think I shared this in the call as well. Are up 2X weekly app downloads. They're up 2X just the last quarter. And you can see the rankings go up and the app stores, food and drink category.
Speaker #5: And so I think really good early momentum, very much focused on bringing restaurants demand in-store. I had a great value. Great to hear. Thanks.
Dominic Ball: Great to hear. Thanks.
Dominic Ball: Great to hear. Thanks. That's all.
Dominic Ball: That's all.
Michael Senno: Thanks, guys. We'll take our next question from Tim Chiodo at UBS.
Michael Senno: Thanks, guys. We'll take our next question from Tim Chiodo at UBS.
Speaker #5: We'll take our next question from Tim Chiodo at UBS.
Speaker #9: Great. Thank you. So a topic that I know a lot of investors would like to get a little bit more comfort with, particularly into 2027, is the hardware topic, right?
Tim Chiodo: Great. Thank you. A topic that I know a lot of investors would like to get a little bit more comfort with, particularly into 2027. It's a hardware topic, right. You previously said for 2026, it's about 150 basis points impact EBITDA margins. I know earlier today you mentioned some impact on free cash flow conversion as you build inventory. I know this is a challenging topic, and it's challenging to forecast. To the extent that there's anything you could provide around how you're thinking about it for 2027, the supply that you think you'll have entering 2027, and how the kind of the process or conversations go with your suppliers. Thanks.
Tim Chiodo: Great. Thank you. A topic that I know a lot of investors would like to get a little bit more comfort with, particularly into 2027. It's a hardware topic, right. You previously said for 2026, it's about 150 basis points impact EBITDA margins. I know earlier today you mentioned some impact on free cash flow conversion as you build inventory. I know this is a challenging topic, and it's challenging to forecast. To the extent that there's anything you could provide around how you're thinking about it for 2027, the supply that you think you'll have entering 2027, and how the kind of the process or conversations go with your suppliers. Thanks.
Speaker #9: So you previously said for 2026, it's about 150 basis points impact EBITDA margins, and I know earlier today you mentioned some impact on free cash flow conversion as you build inventory.
Speaker #9: But I know this is a challenging topic, and it's challenging to forecast. But to the extent that there's anything you could provide around how you're thinking about it for 2027, the supply that you think you'll have entering 2027, and how the kind of the process or conversations go with your suppliers.
Speaker #9: Thanks.
Speaker #10: Yeah, Tim, it's a very relevant question. Thanks. So, definitely, like you said, it's a very fluid environment. I think a couple of things that I'll just comment on.
Elena Gomez: Yeah, Tim, it's a very relevant question. Thanks. Definitely, like you said, it's a very fluid environment. I think a couple things that I'll just comment on. One is it's really important to us to not have any customer disruption, and that's a principle that we're operating in. To that end, we've increased inventory level to secure the supply into 2027. Of course, we'll remain opportunistic to add supply if it makes sense. The highest level, I have no concern about our ability to meet our growth. That's number 1. Number 2, the impact to the 2027 P&L will be larger than the impact to 2026. As I say that, there's something you really should understand is, 1, we're gonna manage the margins in 2026 and 2027, as you've seen us manage it today.
Elena Gomez: Yeah, Tim, it's a very relevant question. Thanks. Definitely, like you said, it's a very fluid environment. I think a couple things that I'll just comment on. One is it's really important to us to not have any customer disruption, and that's a principle that we're operating in. To that end, we've increased inventory level to secure the supply into 2027. Of course, we'll remain opportunistic to add supply if it makes sense.
Speaker #10: One is it's really important to us to not have any customer disruption, and that's a principle that we're operating in. So to that end, we've increased inventory level to secure the supply into 27.
Speaker #10: And of course, we'll remain opportunistic to add supply if it makes sense. But the highest level I have no concern about our ability to meet our growth.
Elena Gomez: The highest level, I have no concern about our ability to meet our growth. That's number 1. Number 2, the impact to the 2027 P&L will be larger than the impact to 2026. As I say that, there's something you really should understand is, 1, we're gonna manage the margins in 2026 and 2027, as you've seen us manage it today.
Speaker #10: So that's number one. Number two, the impact to the 2027 P&L will be larger than the impact to 2026. But as I say that, there's something you really should understand. One, we're going to manage the margins in 2026 and 2027.
Speaker #10: As you've seen us manage it today. So we're going to have healthy margins in both 26 and 27. So we're actively planning for that.
Elena Gomez: we're gonna have healthy margins in both 2026 and 2027. we're actively planning for that. Also the last thing I'll say is, yes, there'll be near-term cost pressure, but we don't anticipate this will have any structural impact to our P&L over the long term. As I said earlier, we're committed to that long-term margin profile that we've talked about. All in all, I think the team is managing it well. we're actively managing it and feel very confident in our ability to manage margins, but more importantly, also the ability to get supply to our customers' hands.
Elena Gomez: We're gonna have healthy margins in both 2026 and 2027. we're actively planning for that. Also the last thing I'll say is, yes, there'll be near-term cost pressure, but we don't anticipate this will have any structural impact to our P&L over the long term. As I said earlier, we're committed to that long-term margin profile that we've talked about. All in all, I think the team is managing it well. we're actively managing it and feel very confident in our ability to manage margins, but more importantly, also the ability to get supply to our customers' hands.
Speaker #10: And also the last thing I'll say is, yes, there'll be near-term cost pressure, but we don't anticipate this will have any structural impact to our P&L over the long term.
Speaker #10: And as I said earlier, we're committed to that long-term margin profile that we've talked about. So all in all, I think the team is managing it well.
Speaker #10: We're actively managing it and feel very confident in our ability to manage margins, but more importantly, also the ability to get supply to our customers' hands.
Speaker #9: Excellent. Thank you, Elena.
Tim Chiodo: Excellent. Thank you, Elena.
Tim Chiodo: Excellent. Thank you, Elena.
Speaker #5: Thanks, Tim. We'll take our next question from Andrew Bausch at BMO.
Michael Senno: Thanks, Tim. We'll take our next question from Andrew Bauch at BMO.
Michael Senno: Thanks, Tim. We'll take our next question from Andrew Bauch at BMO.
Speaker #11: Hey, guys. Thanks for getting me on. I wanted to touch upon the international progress. It seems like over the last several months, we saw a lot of new headlines and new press releases from you.
Aman Narang: Hey, guys. Thanks for getting me on. I wanted to touch upon the international progress. You know, it seems like over the last several months, we saw a lot of new headlines and new press releases from you. Anything you've seen so far that's working or anything that's materially different than the US market given that, you know, we're now 2 years into this push? Yeah. Hey, Andrew. Overall, really proud of the team's progress. You know, we are continue to grow. The international business grew at a healthy clip last year, both in terms of locations as well as on ARPU. We recently launched our Toast Go® 3 handheld internationally, which was a big missing piece, really, because it's such an important part of our platform.
Andrew Bauch: Hey, guys. Thanks for getting me on. I wanted to touch upon the international progress. You know, it seems like over the last several months, we saw a lot of new headlines and new press releases from you. Anything you've seen so far that's working or anything that's materially different than the US market given that, you know, we're now 2 years into this push?
Speaker #11: Anything you've seen so far that's working or anything that's materially different than the US market given that we're now a couple of years into this push?
Speaker #5: Yeah. Hey, Andrew. Overall, really proud of the team's progress. We are continuing to grow. The international business grew at a healthy dip last year, both in terms of locations as well as on ARPU.
Aman Narang: Yeah. Hey, Andrew. Overall, really proud of the team's progress. You know, we are continue to grow. The international business grew at a healthy clip last year, both in terms of locations as well as on ARPU. We recently launched our Toast Go® 3 handheld internationally, which was a big missing piece, really, because it's such an important part of our platform.
Speaker #5: We recently launched our Toast Coast 3 handheld internationally, which was a big missing piece, really, because it's such an important part of our platform.
Aman Narang: I think one of the learnings internationally has been that, and I'd say most of our investment is set up this way as already. Where we've seen the most success is these tier 1 cities. Think about in Canada, Vancouver or Toronto, or in the UK, London, or in Australia, we're seeing some really good early signal in Sydney and Melbourne. The reason is these cities have the most high GPV busy restaurants, where the Toast value proposition is most pronounced in terms of things like the handhelds or the operational capabilities we offer in our platform. I think one of the things we've done is just leaning further into more of a tier 1 city strategy, I'd say.
Speaker #5: I think one of the learnings internationally has been that and I'd say most of our investment is set up this way already. But where we've seen the most success is these tier one cities.
Aman Narang: I think one of the learnings internationally has been that, and I'd say most of our investment is set up this way as already. Where we've seen the most success is these tier 1 cities. Think about in Canada, Vancouver or Toronto, or in the UK, London, or in Australia, we're seeing some really good early signal in Sydney and Melbourne.
Speaker #5: Think about in Canada, Vancouver, or Toronto, or in the UK, London, or in Australia, or something really good early signal in Sydney and Melbourne.
Speaker #5: And the reason is these cities have the most high GPB busy restaurants. We're the Toast Value Proposition is most pronounced in terms of things like the handhelds or the operational capabilities we offer in our platform.
Aman Narang: The reason is these cities have the most high GPV busy restaurants, where the Toast value proposition is most pronounced in terms of things like the handhelds or the operational capabilities we offer in our platform. I think one of the things we've done is just leaning further into more of a tier 1 city strategy, I'd say.
Speaker #5: And so I think one of the things we've done is just lean in further into more of a tier one city strategy, I'd say.
Speaker #5: And so certainly, we'll continue to grow outside of these cities and these countries we're in. But as we open up more countries it may look more like a tier one city strategy, versus going fully deep in every country.
Aman Narang: Certainly, we'll continue to grow, you know, outside of these cities and these countries we're in. As we open up more countries, you know, it may look more like a tier one city strategy versus going fully deep in every country. That's something that we're contemplating and looking at as we head into the back half of this year.
Aman Narang: Certainly, we'll continue to grow, you know, outside of these cities and these countries we're in. As we open up more countries, you know, it may look more like a tier one city strategy versus going fully deep in every country. That's something that we're contemplating and looking at as we head into the back half of this year.
Speaker #5: And so that's something that we're contemplating and looking at as we head into the back half of this year.
Speaker #11: Yeah, it’d be great to see London as a flywheel market. Great job, guys.
Andrew Bauch: Yeah. It'd be great to see London as a flywheel market for drivers.
Andrew Bauch: Yeah. It'd be great to see London as a flywheel market for drivers.
Speaker #5: Yeah, thank you. Couldn't agree more. Absolutely. That's what we're working on.
Aman Narang: Yeah. Couldn't agree more. Absolutely. That's what we're working on.
Aman Narang: Yeah. Couldn't agree more. Absolutely. That's what we're working on.
Speaker #11: Thanks, Andrew. Okay, we're going to take our last question at Oppenheimer.
Michael Senno: Thanks, Andrew. Okay, we are going to take our last question from Rayna Kumar at Oppenheimer.
Michael Senno: Thanks, Andrew. Okay, we are going to take our last question from Rayna Kumar at Oppenheimer.
Speaker #12: Hi. Thanks for taking my question. I'm just wondering what you're seeing for same-store sales. Into April and if you saw any changes in the quarter as well.
Rayna Kumar: Hi. Thanks for taking my question. I'm just wondering, like what you're seeing for same-store sales, into April, and if you saw any changes in the quarter as well. Thank you.
Rayna Kumar: Hi. Thanks for taking my question. I'm just wondering, like what you're seeing for same-store sales, into April, and if you saw any changes in the quarter as well. Thank you.
Speaker #12: Thank you.
Speaker #10: Yeah. I'll just take that. Overall, our consumer trends have been stable, is what I would tell you. GPB per but very much within a reasonable zone.
Elena Gomez: Yeah. I'll just take that. Overall, our consumer trends have been stable, is what I would tell you. You know, GPV per location in Q1 was down 1%, but very much within a reasonable zone, and Q2 similar. Overall, customers are quite resilient. They've proven that over many cycles. That's what we're seeing. We looked at our own data as well, and it's stable.
Elena Gomez: Yeah. I'll just take that. Overall, our consumer trends have been stable, is what I would tell you. You know, GPV per location in Q1 was down 1%, but very much within a reasonable zone, and Q2 similar. Overall, customers are quite resilient. They've proven that over many cycles. That's what we're seeing. We looked at our own data as well, and it's stable.
Speaker #10: And Q2 similar. So overall, customers are quite resilient. They've proven that over many cycles. So that's what we're seeing. And we looked at our own data as well, and it's stable.
Speaker #12: Appreciate the color.
Rayna Kumar: Appreciate the color.
Rayna Kumar: Appreciate the color.
Speaker #10: Thank you.
Elena Gomez: Thank you.
Elena Gomez: Thank you.
Michael Senno: Thanks, Rayna. That concludes our conference call tonight. Wanna thank everyone for joining. Have a good rest of the night.
Michael Senno: Thanks, Rayna. That concludes our conference call tonight. Wanna thank everyone for joining. Have a good rest of the night.
