Q1 2026 CareCloud Inc Earnings Call

May 7, 2026

Speaker #1: Good morning, ladies and gentlemen, and welcome to CareCloud, Inc., first quarter 2026 results on first call. At this time, all lines are in the listen-only mode.

Speaker #1: Following the presentation, we will conduct a question-and-answer session. If at any time during this call you require immediate assistance, please press star zero for the operator.

Speaker #1: This call is being recorded on Thursday, May 7th, 2026. I would now like to turn the conference over to Brendan Covello, legal counsel. Please go ahead.

Speaker #2: Good morning, everyone. Welcome to CareCloud's first quarter 2026 conference call. On today's call are Mahmud Haq, our founder and executive chairman; Stephen Snyder, our chief executive officer; A.

Speaker #2: Chaudhry, our chief strategy officer; and Norman Roth, our interim chief financial officer and corporate controller. Before we begin, I would like to remind you that certain statements made during this call are far forward-looking statements with the meaning of Section 27A of the Securities Act of 1933.

Speaker #2: As amended in Section 21 of the Securities Exchange Act of 1934, all statements other than the statements of the historical fact made during this call are forward-looking statements.

Speaker #2: And without limitation, statements regarding our expectations and guidance for future financial and operational performance. Expected growth is outlook and potential organic growth in acquisition.

Speaker #2: Forward-looking statements may sometimes be identified with words such as will, may, expect, plan, anticipate, approximately, upcoming, believe, estimate, or similar terminology, and a negative of these terms.

Speaker #2: Forward-looking statements are not promises of or guarantees of future performance and are subject to a variety of risks and uncertainties. Many of which are beyond our control.

Speaker #2: We could cause actual results to differ from those contemplated in these forward-looking statements. These statements reflect our opinions only as to the date of this presentation and we undertake no obligation to revise these forward-looking statements in light of new information or future events.

Speaker #2: Please refer to our press release and our reports filed with the Securities and Exchange Act Commission, where you will find a more comprehensive discussion of our performance and factors that could cause actual results to differ materially from these forward-looking statements.

Speaker #2: For anyone who dialed us to the call by telephone, you may want to download our first quarter 2026 earnings presentation. Please visit our investor relations site at ircarecloud.com.

Speaker #2: Click on news events, then click IR calendar, click on first quarter 2026 conference call, and download the earnings presentation. Finally, on today's call, you may refer to certain non-GAAP financial measures.

Speaker #2: Please refer to today's press release announcing our first quarter 2026 results for reconciliation of these non-GAAP performance measures. To our GAAP financial results. With that said, I'll now turn the call over to our CEO, Stephen Snyder.

Speaker #2: Stephen?

Speaker #3: Thanks, Brendan. And good morning, everyone. I'm pleased to report that the first quarter of 2026 marked a strong start to the year for CareCloud.

Speaker #3: With revenue growth of 13%, the broadest product portfolio in our history, accelerating commercial traction in our AI platform, and a transformational simplification of our capital structure, that we executed shortly after quarter's end.

Speaker #3: We delivered the kind of momentum we expected entering 2026, and we are reaffirming our full-year guidance with great confidence. Let me start with our top-line numbers.

Speaker #3: The first quarter of 2026, we generated revenue of $31.3 million, up 13% from 27.6 million in Q1 of last year. On profitability, GAAP operating income was $1 million, for the quarter, and GAAP net income was $900,000.

Speaker #3: As anticipated, both lower than the prior year's quarter-driven primarily by increased amortization of acquired intangible assets and integration costs associated with the mid-year acquisition.

Speaker #3: Adjusted EBITDA, adjusted net income, and adjusted EPS for each essential in line with the prior year. And we generated $2.4 million for cash flow.

Speaker #3: These non-GAAP measures are the cleaner read on our underlying operating performance, and they show businesses holding margin while we absorb material acquisition. Normal walking through this in more detail in a few minutes.

Speaker #3: Next, I'd like to spend some time on our capital structure. Because what we executed in April represents the most significant simplification of CareCloud's balance sheet since our IPO.

Speaker #3: On April 13th, we closed a new $50 million credit facility with Citizens Bank and Providence ence Bank. Comprised of a $40 million term loan and a $10 million revolving line, which replaced our previous $10 million Providence Bank facility.

Speaker #3: In parallel, we also put an add-to-market or an ATM equity facility in place, not as a financing we planned to lean on, but as a flexible just-in-time tool we can deploy on opportunistic terms if and when it makes sense for our shareholders.

Speaker #3: The day after closing, on April 14th, our board elected to redeem 100% of our outstanding Series B preferred stock. Redemption is scheduled for May 15th, and we have already pre-funded approximately $41.6 million of the new credit facility to satisfy it.

Speaker #3: Let me underline what this means in plain terms. Together with the conversion of approximately 80% of the Series A preferred stock that we completed in March of last year, the full redemption of our Series B preferred stock effectively removes the preferred equity overhang that has shaped our capital structure for many years.

Speaker #3: We are exchanging high-cost preferred dividends for lower-cost senior debt, dramatically simplifying our story for investors. And we are doing it with zero-comm shareholder dilution from the redemption itself.

Speaker #3: This is more than the balance sheet exercise. It's simple, similar capital structure broadens our investor universe. Particularly among institutional investors who have historically been deterred by complex preferred equity facts.

Speaker #3: Improving the visibility of common shareholder economics and that lowers our weighted average cost of capital. In short, the structure of the company now aligns with the way we run it.

Speaker #3: As a focused profitable growing healthcare IT technology platform. Turning to our acquisition portfolio, the integration of the transactions we completed in 2025 is progressing well.

Speaker #3: Through MedSphere, we entered the inpatient hospital market and significantly expanded our addressable market, adding the number one BlackBook-ranked Wells Soft emergency department information system, the CareView inpatient EHR chart logic for surgical specialties, Marketware for physician relationship management, Healthline for hospital supply chain, and managed IT services.

Speaker #3: That portfolio took us from ambulatory first to care continuum. On that path, our HSMA partnership is opening hospital finance conversations that would have taken years to build organically.

Speaker #3: Adi will walk you through how we're layering AI-driven recommendations on top of apps, benchmarking foundation. But the strategic point is quite simple. App identifies where hospitals underperforming and our RCM and AI capabilities demonstrate how to fix it.

Speaker #3: It has a powerful combination in 2026, as the year where we believe we'll scale it. As to our AI platform, it is really no longer a vision.

Speaker #3: It is a product line in the market with paying customers and measurable results. Stratus AI desk agent, our agentic AI phone receptionist, leads for commercial release in December and scaling.

Speaker #3: Across early adopters, the platform is now handling approximately 75% of inbound calls automatically. Bringing front desk staff to focus on more on patient needs and lifting throughput of every practice that deploys it.

Speaker #3: Our AI center of excellence launched in April of last year, is fully operational and is the engine behind everything in our AI portfolio. At the moment, Adi will walk you through the three-track framework we use to apply AI across the business.

Speaker #3: Inside our own operations, embedded in the products our clients already use every day—and as a standalone AI solution. And where each track stands today.

Speaker #3: The point I want to leave you with is that the believed addressable market for our AI front desk capability alone exceeds $4 billion in the United States.

Speaker #3: And we are bringing it to the large provider customer base that already trusts CareCloud with its core clinical and revenue cycle workloads. That integration advantage is hard to replicate.

Speaker #3: Our 2026 growth strategy is unchanged and fully on track. First, we are actively cross-selling Stratus AI and our RCM services to our existing inventory client base.

Speaker #3: Second, we are penetrating the MedSphere installment base of hospital and health system customers with our RCM and AI capabilities, creating a multiplier effect on sales efficiency.

Speaker #3: Accordingly, we are reaffirming our 2026 guidance. We continue to expect revenue of $128 million to $132 million adjusted EBITDA of $29 million to $31 million.

Speaker #3: And gap earnings per share of $20 to $23. Which would represent more than 100% increase over our 2025 EPS of $0.10. Our confidence in this outlook is grounded on our continued growth in our RCM business, accelerating AI revenue contribution from Stratus AI, and the synergy of cross-sell opportunities from our 2025 acquisitions.

Operator: Welcome to CareCloud, Inc.'s Q1 2026 results Conference Call. At this time, all lines are in listen-only mode. Following the presentation, we will conduct a question-and-answer session. If at any time during this call you require immediate assistance, please press star 0 for the operator. This call is being recorded Thursday, 7 May 2026. I would now like to turn the conference over to Brendan Covello, Legal Counsel. Please go ahead.

Operator: Welcome to CareCloud, Inc.'s Q1 2026 results Conference Call. At this time, all lines are in listen-only mode. Following the presentation, we will conduct a question-and-answer session. If at any time during this call you require immediate assistance, please press star zero for the operator. This call is being recorded Thursday, 7 May 2026. I would now like to turn the conference over to Brendan Covello, Legal Counsel. Please go ahead.

Speaker #3: Each of which we expect to ramp meaningfully through the back half of the year. A brief word on operational efficiency. We are also deploying AI inside our own back office and consolidating it over lapping systems from our 2025 acquisitions.

Speaker #3: And we expect that work to be an ongoing source of margin improvement through 2026 and into 2027. Adi will go deeper on this as the first of his three AI tracks.

Brendan Covello: Good morning, everyone. Welcome to CareCloud's Q1 2026 conference call. On today's call are Mahmud Haq, our founder and executive chairman, Stephen Snyder, our chief executive officer, A. Hadi Chaudhry, our chief strategy officer, and Norman Roth, our interim chief financial officer and corporate controller. Before we begin, I would like to remind you that certain statements made during this call are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21 of the Securities Exchange Act of 1934 as amended. All statements other than the statements of historical fact made during this call are forward-looking statements, including, without limitation, statements regarding our expectations and guidance for future financial and operational performance, expected growth, business outlook, and potential organic growth and acquisition.

Speaker #3: Stepping back, this is exactly the kind of quarter we wanted to deliver to start 2026. Revenue grew by 13%. Our AI platform is in market and scaling.

Speaker #3: Our acquisition portfolio is contributing as planned. Our integration work on MedSphere is well underway. We have used the early weeks of the second quarter to fundamentally simplify our capital structure.

Speaker #3: Closing in credit facility, putting an ATM in place, announcing the full redemption of our Series B preferred stock. The underlying business, recurring revenue, cash generation, customer-based product, roadmap, is moving in the right direction.

Speaker #3: And we are reaffirming our 2026 guidance. And we are entering the rest of the year with more capability, more scale, and more momentum than at any point in our history.

Speaker #3: We are a profitable, growing company with a clear AI strategy. The operational discipline to execute on it. I look forward to sharing our progress with you throughout the year.

Brendan Covello: Forward-looking statements may sometimes be identified with words such as will, may, expect, plan, anticipate, approximately, upcoming, believe, estimate, or similar terminology and a negative of these terms. Forward-looking statements are not promises of or guarantees of future performance and are subject to a variety of risks and uncertainties, many of which are beyond our control, which could cause actual results to differ materially from those contemplated in these forward-looking statements. These statements reflect our opinions only as to the date of this presentation. We undertake no obligation to revise these forward-looking statements in light of new information or future events. Please refer to our press release and our reports filed with the Securities and Exchange Commission, where you will find a more comprehensive discussion of our performance and factors that could cause actual results to differ materially from these forward-looking statements.

Speaker #3: With that, I'll turn the call over to Adi Chaudhry, our Chief Strategy Officer, who will provide more details on our AI strategy and product roadmap.

Speaker #3: Adi, thank you, Steve, and good morning, everyone. Before I get into first quarter, I want to remind everyone of the framework we are using to apply AI across CareCloud.

Speaker #3: Because everything I'm about to walk you through fits inside that framework. And I think it's a clear way to understand both what we are doing today and what compounds over time.

Brendan Covello: These statements reflect our opinions only as to the date of this presentation. We undertake no obligation to revise these forward-looking statements in light of new information or future events. Please refer to our press release and our reports filed with the Securities and Exchange Commission, where you will find a more comprehensive discussion of our performance and factors that could cause actual results to differ materially from these forward-looking statements.

Speaker #3: As Steve mentioned, we are pursuing AI on three parallel tracks. The first is backend cost and efficiency optimization, where AI applied inside our own RCM financial and administrative operations do the work we already do for our clients.

Speaker #3: But faster, more accurately, and at a much lower cost. The economic outcome shows up in the margins. The second is embedding AI into our existing customer-facing applications.

Brendan Covello: For anyone who dialed into the call by telephone, you may want to download our Q1 2026 earnings presentation. Please visit our investor relations site, ir.carecloud.com. Click on News and Events, click IR Calendar. Click on First Quarter 2026 Results Conference Call and download the earnings presentation. Finally, on today's call, we may refer to certain non-GAAP financial measures. Please refer to today's press release announcing our Q1 2026 results for a reconciliation of these non-GAAP performance measures to our GAAP financial results. With that said, I'll now turn the call over to our CEO, Stephen Snyder. Stephen?

Brendan Covello: For anyone who dialed into the call by telephone, you may want to download our Q1 2026 earnings presentation. Please visit our investor relations site, ir.carecloud.com. Click on News and Events, click IR Calendar. Click on Q1 2026 Results Conference Call and download the earnings presentation. Finally, on today's call, we may refer to certain non-GAAP financial measures. Please refer to today's press release announcing our Q1 2026 results for a reconciliation of these non-GAAP performance measures to our GAAP financial results. With that said, I'll now turn the call over to our CEO, Stephen Snyder. Stephen?

Speaker #3: Our HR, practice management, patient engagement, and benchmarking platforms bringing AI inside the products our clients already use makes them smarter, stickier, and more valuable without asking clients to buy something new.

Speaker #3: The outcome shows up in retention, extension, and the strength of our existing revenue base. The third is building entirely new AI products for discrete, high-value problems in healthcare operations.

Speaker #3: Stratus AI front desk agent and Serus AI Notes are the two most visible examples today. With AI prior authorization, AI-assisted medical coding, and additional clinical documentation capabilities in active development.

Speaker #3: The outcome is new revenue lines and those products mature. The three tracks are not separate strategies competing for resources. They are the same investment coding three different ways.

Stephen Snyder: Thanks, Brendan. Good morning, everyone. I'm pleased to report that Q1 of 2026 marked a strong start to the year for CareCloud. With revenue growth of 13%, the broadest product portfolio in our history, accelerating commercial traction in our AI platform, and a transformational simplification of our capital structure that we executed shortly after quarter's end. We delivered the kind of momentum we expected entering 2026, and we are reaffirming our full-year guidance with great confidence. Let me start with our top-line numbers. For Q1 of 2026, we generated revenue of $31.3 million, up 13% from $27.6 million in Q1 of last year.

Speaker #3: Let me walk you through their each one stands at the end of Q1. On the backend track, we continued in Q1 to apply AI across our own RCM financial and administrative operations.

Speaker #3: This is a track that gets the least external attention, but it is where AI is creating its most measurable near-term impact. Inside our RCM operations, AI is reducing errors, improving documentation accuracy, and increasing first pass acceptance rates for shares.

Speaker #3: Across our administrative and financial functions, it is helping our internal teams handle higher volumes with the same headcount. We are also adopting AI-driven tools across the software development lifecycle.

Speaker #3: Such as code generation, code review, QA and testing, and application design. This is the same productivity revolution, the broader software industry is going through, and we are participating in it as a deliberate strategy.

Stephen Snyder: On profitability, GAAP operating income was $1 million for the quarter, and GAAP net income was $900,000 as anticipated, both lower than the prior year's quarter, driven primarily by increased amortization of acquired intangible assets and integration costs associated with the Medsphere acquisition. Adjusted EBITDA, adjusted net income, and adjusted EPS were each essentially in line with the prior year, and we generated $2.4 million in free cash flow. These non-GAAP measures are the cleaner read on our underlying operating performance, and they show a business that is holding margin while we absorb a material acquisition. Norm will walk you through this in more detail in a few minutes. Next, I'd like to spend some time on our capital structure because what we executed in April represents the most significant simplification of CareCloud's balance sheet since our IPO.

Speaker #3: Over time, we expect to be mounting outcomes, higher code quality, and meaningfully more output per engineer. For a company shipping across a wide product surface, EHR, RCM, practice management, patient engagement, benchmarking, and an expanding AI portfolio, better engineering leverage matters.

Speaker #3: How we measure progress on this track matters. We are not just tracking lag indicators. Outcomes like acceptance rates and denial ratios, that tell you what already has happened.

Speaker #3: We are actively monitoring lead indicators, the signals that predict revenue cycle performance before it shows up in the financials. How early errors are caught, how many claims are pre-validated before submission, how much human intervention is required for a claim, and how effectively our AI predicts denials so that rules can be configured proactively, not reactively.

Speaker #3: These upstream metrics are where AI creates its leverage. And they are what give us confidence in where the trajectory is heading, not just where it has been.

Speaker #3: Our longer-term ambition is to set a new industry benchmark: zero-touch claims. A fully automated workflow where AI handles intake, validation, submission, and follow-up with minimal human intervention, allowing billing teams to focus on exceptions rather than routine processing.

Stephen Snyder: On 13 April, we closed a new $50 million credit facility with Citizens Bank and Provident Bank, comprised of a $40 million term loan and a $10 million revolving line, which replaced our previous $10 million Provident Bank facility. In parallel, we also put an at-the-market or an ATM equity facility in place, not as a financing we plan to lean on, but as a flexible just-in-time tool we can deploy on opportunistic terms if and when it makes sense for our shareholders. The day after closing, on 14 April, our board elected to redeem 100% of our outstanding Series B preferred stock. The redemption is scheduled for 15 May, and we have already pre-funded approximately $41.6 million of the new credit facility to satisfy it. Let me underline what this means in plain terms.

Speaker #3: Q1 was a quarter of measurable progress on the underlying lead indicators that bring that vision closer. The second track is bringing AI into the products our clients already use every day.

Speaker #3: Our existing suite, EHR practice management, patient engagement, benchmarking, represents thousands of touch points per client per day. Everyone is seeing opportunity to make our software more intelligent without asking the client to buy something new.

Speaker #3: This creates more lasting AI value than launching a new product because it improves everything already deployed with customers. In Q1, we continue deepening AI inside these platforms, improving how our EHR services relevant information at the point of care, making our practice management system more predictive about scheduling and intake, and enhancing the analytical depth of our benchmarking capabilities.

Stephen Snyder: Together with the conversion of approximately 80% of the Series A preferred stock that we completed in March of last year, the full redemption of our Series B preferred stock effectively removes the preferred equity overhang that has shaped our capital structure for many years. We are exchanging high-cost preferred dividends for lower cost senior debt, dramatically simplifying our story for investors, and we are doing it with 0 common shareholder dilution from the redemption itself. This is more than a balance sheet exercise. A simpler capital structure broadens our investor universe, particularly among institutional investors who have historically been deterred by complex preferred equity stacks, improving the visibility of common shareholder economics, and it lowers our weighted average cost of capital. In short, the structure of the company now aligns with the way we run it: as a focused, profitable, growing healthcare IT technology platform.

Speaker #3: None of this is a new product announcement. It is continuous embedded improvement to platforms our clients are already paying for. The most successful version of this track is one where AI inside the product is visible to the user.

Speaker #3: It simply finds that the software is doing more for them than it used to. We will share specific results as they become meaningful to disclose.

Speaker #3: This track is also where leverage our acquisitions pays up. Some platforms we brought in through MetSphere and the map app serve a different claim segment than our ambulatory base.

Speaker #3: Hospital systems, health networks, and emergency departments. AI work there is an earlier stage, but the principle is the same. The platforms get more value when AI is part of them.

Speaker #3: And that value accrues to clients already on them. That is leverage. We paid for, and we are working through it methodically. The third track is the one that gets the most public attention.

Speaker #3: New standalone AI product for a specific high-value workflows. This is where Stratus AI front desk agent and Serus AI notes live, and where our development pipeline continues to expand.

Stephen Snyder: Turning to our acquisition portfolio, the integration of the transactions we completed in 2025 is progressing well. Through Medsphere, we entered the inpatient hospital market and significantly expanded our addressable market, adding the number one Black Book ranked Wellsoft Emergency Department Information System, the CareVue inpatient EHR, ChartLogic for surgical specialties, Marketware for physician relationship management, HealthLine for hospital supply chain, and managed IT services. That portfolio took us from ambulatory first to care continuum. On MAP App, our HFMA partnership is opening hospital finance conversations that would have taken years to build organically. Hadi will walk you through how we're layering AI-driven recommendations on top of MAP App's benchmarking foundation. The strategic point is quite simple. MAP App identifies where a hospital is underperforming, and our RCM and AI capabilities demonstrate how to fix it.

Speaker #3: Let me start with Stratus AI front desk agent, our agentic AI front desk solution. We continue to sign new business in Q1, almost entirely from within our existing client base.

Speaker #3: Exactly the motion we wanted at this stage. Our priority right now is not maximizing contract sign. It is making sure every agent we sign is implemented well, completes its trial successfully, and earns the right expense inside this account.

Speaker #3: Expansion means more agents per client, additional functions, extended coverage hours, and broader use cases. This is a curve we are deliberately working. Depth before breadth.

Speaker #3: Because it produces durable, expanding revenue rather than the flurry of signed contracts that don't convert into real use cases. On the desk agent suite, Stratus AI voice audit continues to play an important complementary role, giving practice administrators visibility into both AI-handled and staff-handled calls.

Speaker #3: Some clients adopt voice audit alongside desk agent from day one. Others bring it on later as their AI deployment matures. Either way, it deepens our broader Stratus AI footprint inside the account.

Speaker #3: Turning to Serus AI notes, our ambient documentation product notes continues to be an entry point for many providers into the Serus AI family. On ambulatory side, where it serves the most acute pain point inclinations day.

Stephen Snyder: That is a powerful combination. 2026 is the year where we believe we'll scale it. As to our AI platform, it is really no longer a vision. It is a product line in the market with paying customers and measurable results. stratusAI Desk Agent, our agentic AI phone receptionist, reached full commercial release in December and is scaling. Across early adopters, the platform is now handling approximately 75% of inbound calls automatically, freeing front desk staff to focus on more complex patient needs and lifting the throughput of every practice that deploys it. Our AI Center of Excellence, launched in April of last year, is fully operational and is the engine behind everything in our AI portfolio.

Speaker #3: What I want to highlight this quarter is the integration efforts underway to bring Serus AI notes into the inpatient platforms. We acquired through MetSphere.

Speaker #3: Opened the door to AI-assisted documentation inside hospitals and health systems. A different clinical workflow user and mind center that ambulatory market we have served historically.

Speaker #3: This is exactly the cross-pollination between our acquisitions and our AI portfolio that we described as the multiplied effect when we closed MetSphere. Beyond front desk agent and notes, our pipeline continues to advance.

Speaker #3: AI prior authorization, AI-assisted medical coding, and additional clinical documentation capability are all in active development inside the AI center of excellence. And bringing those to market is a goal for this year.

Stephen Snyder: In a moment, Hadi will walk you through the three-track framework we use to apply AI across the business inside our own operations, embedded in the products our clients already use every day, and as a standalone AI solution. Where each track stands today, the point I want to leave you with is that the believed addressable market for our AI front desk capability alone exceeds $4 billion in the United States, and we are bringing it to the large provider customer base that already trusts CareCloud with its core clinical and revenue cycle workflows. That integration advantage is hard to replicate. Our 2026 growth strategy is unchanged and fully on track. First, we are actively cross-selling stratusAI and our RCM services to our existing ambulatory client base.

Speaker #3: We will share more on each as they get closer to time readiness. Let me close my coming back to the three track framework because I think this is where the strategic picture comes together.

Speaker #3: A company pursuing only the third track, only new AI products, is making a bet that depends entirely on those products achieving scale. A company pursuing only the first track, only internal cost optimization, captures margin, but doesn't differentiate its products.

Speaker #3: A company pursuing only the second track, only embedding AI into existing apps, strengthens retention, but doesn't create new revenue lines. GitLab is doing all three at once, and the reason that matters is that each track de-risks the other.

Speaker #3: Internal AI improves our economics regardless of how fast the new AI products go. Embed AI strengthens our existing revenue base regardless of how fast we capture new markets.

Speaker #3: And new AI products give us a path to entirely new revenue lines built on top of an installed base that AI is already making stronger every day.

Stephen Snyder: Second, we are penetrating the Medsphere installed base of hospital and health system customers with our RCM and AI capabilities, creating a multiplier effect on sales efficiency. Accordingly, we are reaffirming our 2026 guidance. We continue to expect revenue of $128 million to $132 million, adjusted EBITDA of $29 million to $31 million, and GAAP earnings per share of $0.20 to $0.23, which would represent more than a 100% increase over our 2025 EPS of $0.10. Our confidence in this outlook is grounded on our continued growth in our RCM business, accelerating AI revenue contribution from Stratus AI, and the synergy of cross-sell opportunities from our 2025 acquisitions, each of which we expect to ramp meaningfully through the H2 of the year. A brief word on operational efficiency.

Speaker #3: Q1 was a quarter where each of those three tracks moved forward, each one continued to compound in the direction we have been describing, and together they formed a durable, profitable AI strategy we are executing.

Speaker #3: With that, I will turn it over to Norm to walk you through the financials. Norm, thanks, Javi, and thanks, everyone, for joining our call today.

Speaker #3: As you have just heard, we had another strong quarter and are moving forward with our plans for the remainder of the year. In particular, we are continuing to generate sufficient amounts of free cash flow and may or liquidate all of the outstanding Series B preferred shares.

Speaker #3: Revenue for the first quarter of 2026 was $31.3 million, compared to $27.6 million for the first quarter of 2025. Recurring technology-enabled business solution revenue was $23 million, during the first quarter of 2026, up approximately $5.3 million from the first quarter of 2025, while the non-recurring project-based professional services revenue from MSR decreased approximately $2.9 million.

Stephen Snyder: We are also deploying AI inside our own back office and consolidating overlapping systems from our 2025 acquisitions. We expect that work to be an ongoing source of margin improvement through 2026 and into 2027. Hadi will go deeper on this as the first of his three AI tracks. Stepping back, this is exactly the kind of quarter we wanted to deliver to start 2026. Revenue grew by 13%. Our AI platform is in market and scaling. Our acquisition portfolio is contributing as planned.

Speaker #3: First quarter 2026 gap net income was $922,000, as compared to net income of $1.9 million in the same period last year. This is our eighth consecutive quarter of positive gap net income.

Speaker #3: Although our revenue has increased, we are continuing to integrate the MetSphere acquisition and eliminating duplicative costs. As a result of the 2025 acquisitions, it was also increased in the amortization of tangibles and traditional costs, impacting net income.

Stephen Snyder: Our integration work on Medsphere is well underway, and we have used the early weeks of the second quarter to fundamentally simplify our capital structure, closing a new credit facility, putting an ATM in place, and announcing the full redemption of our Series B preferred stock. The underlying business, recurring revenue, cash generation, the customer base, the product roadmap is moving in the right direction, we are reaffirming our 2026 guidance. We are entering the rest of the year with more capability, more scale, and more momentum than at any point in our history. We are a profitable growing company with a clear AI strategy and the operational discipline to execute on it. I look forward to sharing our progress with you throughout the year.

Speaker #3: We generated $2.4 million of free cash flow for the first quarter of this year, compared to $3.6 million last year. Again, the decrease resulted primarily from the MetSphere integration.

Speaker #3: Adjusted EBITDA for the first quarter 2026 was $5.4 million, or 17% of revenue, compared to $5.6 million in the same period last year. Adjusted net income was $2.2 million, or 5 cents per share, compared to $2.3 million in the same period last year, calculated using the end-of-period common shares outstanding.

Speaker #3: As of March 31, 2026, the company had approximately $3.9 million of cash and net working capital was $2.6 million, both of which are slightly improved since year-end.

Speaker #3: We're fortunate that we've not been affected by any of the tariffs that were instituted for our contemplated since tariffs are being applied to physicalism services.

Stephen Snyder: With that, I'll turn the call over to Hadi Chaudhry, our Chief Strategy Officer, who will provide more details on our AI strategy and product roadmap. Hadi.

Speaker #3: Even better, the revenue of doctors' practices from our customers should not be significantly affected by the tariffs or the uncertainty of potential recessions or inflation.

A. Hadi Chaudhry: Thank you, Steve, and good morning, everyone. Before I get into Q1, I want to remind everyone of the framework we are using to apply AI across CareCloud. Because everything I'm about to walk you through fits inside that framework, and I think it's the clearest way to understand both what we are doing today and what compounds over time. As Steve mentioned, we are pursuing AI on three parallel tracks. The first is back-end cost and efficiency optimization, where AI applied inside our own RCM financial and administrative operations to do the work we already do for our clients, but faster, more accurately, and at a much lower cost. The economic outcome shows up in the margins. The second is embedding AI into our existing customer-facing applications: our EHR, practice management, patient engagement, and benchmarking platforms.

Speaker #3: So we don't anticipate the pressure of reduced demand for our services. The conflicts in the Middle East and Ukraine have also not impacted us.

Speaker #3: Our financial position remains strong as the company continues to take a disciplined approach to spending and ensuring our investments are aligned with clear returns.

Speaker #3: We are encouraged by the progress we've made and remain focused on executing through the remainder of the year. We look forward to reporting strong results for the remainder of 2026.

Speaker #3: With that, I'll now turn the call over to our chair, Mahmud, for his closing remarks. Mahmud, thank you, Norm. CareCloud is a profitable growing company.

Speaker #3: The full redemption of our Series B preferred and last year's Series A conversion mark a major step towards a simpler capital structure and a stronger story for our investors.

A. Hadi Chaudhry: Bringing AI inside the products our clients already use makes them smarter, stickier, and more valuable without asking clients to buy something new. The outcome shows up in retention, expansion, and the strength of our existing revenue base. The third is building entirely new AI products for discrete high-value problems in healthcare operations. stratusAI Desk Agent and cirrusAI Notes are the 2 most visible examples today. With AI prior authorization, AI-assisted medical coding, and additional clinical documentation capability in active development. The outcome is new revenue lines as those products mature. These 3 tracks are not separate strategies competing for resources. They are the same investment compounding 3 different ways. Let me walk you through where each one stands at the end of Q1. On the back-end track, we continued in Q1 to apply AI across our own RCM financial and administrative operation.

Speaker #3: We are also focused on leading the industry transformation, and our AI strategy positions us well for what's ahead. Thank you to our employees, clients, and shareholders for their continued support.

Speaker #3: Operator, please open the line for questions. We will now begin the question-and-answer session, and if you wish, ask a question. Please press star and one on your telephone keypad and wait for your name to be announced.

Speaker #3: Once again, star and one if you wish to ask a question. We will now take a first question, and this comes from the line of Alan Klee from Maxine Group.

Speaker #3: Your line is now open. Please go ahead. Hello. Good morning. Let's start with in the increased in-house patient software segment, talk a little about your traction and the plans to it seems like you have a good strategy there, but this seems like this could be a big driver for the future.

A. Hadi Chaudhry: This is the track that gets the least external attention, but it is where AI is creating its most measurable near-term impact. Inside of our RCM operations, AI is reducing claim errors, improving documentation accuracy, and increasing first-pass acceptance rates with payers. Across our administrative and financial functions, it is helping our internal teams handle higher volumes with the same headcount. We are also adopting AI-driven tools across the software development lifecycle, such as code generation, code review, QA and testing, and application design. This is the same productivity revolution the broader software industry is going through, and we are participating in it as a deliberate strategy. Over time, we expect two compounding outcomes: higher code quality and meaningfully more output per engineer. For a company shipping across a wide product surface, EHR, RCM, practice management, patient engagement, benchmarking, and an expanding AI portfolio, that engineering leverage matters.

Speaker #3: So if you could maybe just highlight kind of what you're focused on strategically. Good morning. And thanks for joining. And that's a great question, and I think I would use this as an opportunity to dive into a little bit details about whatever roadmap or the strategy is when it comes to the MetSphere product.

Speaker #3: So as you know, this acquisition brought us a comprehensive suite of platforms across inpatient and hospital ecosystem. As an example, health software and emergency care view for inpatient EHR, marketware for physician relationship management, and healthline for hospital supply chain.

Speaker #3: Across all four, we are executing on a deliberate value patient strategy with four parallel work streams. So first one is, if you think about the technical debt remediation and modernizations, so as MetSphere had paused most enhancement activity going into the acquisition, the foundational catch-up has been substantial.

A. Hadi Chaudhry: How we measure progress on this track matters. We are not just tracking lag indicators, outcomes like acceptance rates and denial ratios that tell you what already has happened. We are actively monitoring lead indicators, the signals that predict revenue cycle performance before it shows up in the financials. How early errors are caught, how many claims are pre-validated before submission, how much human intervention is required per claim, and how effectively our AI predicts denials so that rules can be configured proactively, not reactively. These upstream metrics are where AI creates its leverage. They are what give us confidence in where the trajectory is heading, not just where it has been. Our longer-term ambition is to set a new industry benchmark: zero-touch claims.

Speaker #3: So well-sought care view, there are being modernized from client desktop application to fully cloud-based SaaS platforms. To put one number on it, just if you think about the RCM title, we are closing more than 50 K forward items this quarter to bring desktop and cloud to functional parity.

Speaker #3: Similar work is running in parallel across the entire portfolio. Our second one is the net new capability development. Moving these platforms well beyond where we quite them on marketware known more than 20 new features are in active development this quarter.

Speaker #3: Including flagship integration with practice match, that's the leading position talent network. That automates candidate data transfer and streamline recruit workflows. On the supply chain side, we have already delivered web-based mobility for warehouse workflows.

A. Hadi Chaudhry: A fully automated workflow where AI handles intake, validation, submission, and follow-up with minimal human intervention, allowing billing teams to focus on exceptions rather than routine processing. Q1 was a quarter of measurable progress on the underlying lead indicators that bring that vision closer. The second track is bringing AI into the products our clients already use every day. Our existing suite, EHR practice management, patient engagement, benchmarking, represents thousands of touch points per client per day. Every one is an opportunity to make our software more intelligent without asking the client to buy something new. This creates more lasting AI value than launching a new product because it improves everything already deployed with customers.

Speaker #3: And we are building exploration and implant log tracking as an example. Third is our cross-portfolio integration with an existing CareCloud suite, well-sought is being integrated with Breeze patient experience platform, which will bring a seamless patient engagement layer into emergency department.

Speaker #3: And we are also connecting well-sought to CareCloud RCM infrastructure to extend RCM capabilities into urgent care. And the fourth one is our AI infusion.

Speaker #3: The clearest example is integration of SysAI into well-sought emergency department workflows and in-clinic documentation and care setting that has historically been an underserved AI innovation is the lead.

A. Hadi Chaudhry: In Q1, we continued deepening AI inside these platforms, improving how our EHR surfaces relevant information at the point of care, making our practice management system more predictive about scheduling and intake, and enhancing the analytical depth of our benchmarking capabilities. None of this is a new product announcement. It is continuous embedded improvement to platforms our clients are already paying for. The most successful version of this track is one where AI inside the product is invisible to the user. They simply find that the software is doing more for them than it used to. We will share specific results as they become meaningful to disclose. This track is also where leverage on our acquisitions pays out. Some of the platforms we brought in through Medsphere and the MAP App serve a different client segment than our ambulatory base. Hospital systems, health networks, and emergency departments.

Speaker #3: We are also embedding AI into marketware to surface intelligent candidate recommendations. Turning it from a relationship management tool into an AI-powered recruitment engine. So when in addition to that, there's a lot of other things from the ONC, from the client standpoint, ONC care certification, soft 2x2 for EDCS migration, and then the like.

Speaker #3: So our focus at the moment is just making sure we go through these four tracks simultaneously. And we already the teams have started to reach out to the customers and bring the value and then start processing and upselling activity.

Speaker #3: And I'm sorry for the long answer. I just want to take this opportunity to give you the our strategy and roadmap for the entire acquisition of MetSphere platforms.

Speaker #3: That was great. Thank you. In terms of some of your new AI products like Stratify, voice audit, and notes, can you just give us a sense of how customers have been how they've any feedback you've been getting?

A. Hadi Chaudhry: The AI work there is in earlier stages, but the principle is the same. The platforms get more value, and AI is part of them, and that value accrues to clients already on them. That is leverage we paid for, and we are working through it methodically. The third track is the one that gets the most public attention. New standalone AI products for specific high-value workflows. This is where stratusAI Desk Agent and cirrusAI Notes live and where our development pipeline continues to expand. Let me start with stratusAI Desk Agent, our agentic AI front desk solution. We continue to sign new business in Q1 almost entirely from within our existing client base. Exactly the motion we wanted at this stage. Our priority right now is not maximizing contract sign.

Speaker #3: Okay. So first, there has been no lack of interest at all from the customers. We are getting a lot of traction. We continue to close the new business from the existing client base.

Speaker #3: In the cloud, the first quarter. And as you know, our strategy has been the first to the size of the contract. There will be going through an initial implementation, then there is a 30-day trial, then many times the customers say, "Just because of the first AI adoption, resistance you would say, or okay, we're only implement refill agent as an example." We go through those one by one, and as I mentioned in our in my mark earlier, our goal today is that every single customer and the agent is implemented complete the trial successfully and start growing beyond just a trial and keep adding and activating more agents.

A. Hadi Chaudhry: It is making sure every agent we sign is implemented well, completes its trial successfully, and earns the right to expand inside this account. Expansion means more agents per client, additional functions, extended coverage hours, and broader use cases. This is a curve we are deliberately working depth before breadth because it produces durable standing revenue rather than a flurry of signed contracts that don't convert into real usage. Within the desk agent suite, Stratus AI Voice Audit continues to play an important complementary role, giving practice administrators visibility into both AI-handled and staff-handled calls. Some clients adopt Voice Audit alongside desk agent from day one. Others bring it on later as their AI deployment matures. Either way, it deepens our broader stratusAI footprint inside the account. Turning to Cirrus AI Notes, our ambient documentation product.

Speaker #3: So answer your question, we are getting a lot of traction. No issues in terms of finding the interest and building the contracts. We are right now focused on implementation and expansion.

Speaker #3: Thank you. My last question now is you showed your pipeline of AI prior authorization, AI-assisted medical coding, and additional clinical documentation. How do you think about what the opportunity is here?

Speaker #3: And for both of those, and just to give a little more detail—as an example, for medical coding, we have already started to deploy internally because, as you know, we provide medical coding to many clients today.

Speaker #3: So internally, we have endeavored to use a TruePoint and maturing and refining the product to achieve the right accuracy levels. And then we can start expanding and start selling into the other the client base where we are not doing the coding as an example.

A. Hadi Chaudhry: Notes continues to be an entry point for many providers into the CirrusAI family on ambulatory side, where it serves the most acute pain point in clinician stay. What I want to highlight this quarter is the integration efforts underway to bring cirrusAI Notes into the inpatient platforms we acquired through Medsphere, opening the door to AI-assisted documentation inside hospitals and health systems. A different clinical workflow, user, and buying center that ambulatory market we have served historically. This is exactly the cross-pollination between our acquisitions and our AI portfolio that we described as the multiplier effect when we closed Medsphere. Beyond front desk agent and notes, our pipeline continues to advance. AI prior authorization, AI-assisted medical coding, and additional clinical documentation capability are all in active development inside the AI Center of Excellence, and bringing those to market is a goal for this year.

Speaker #3: And then also, this also helps us define further our set of most applications because our long-term vision is it should be a one easy starting from this node, the coding should be done automatically right off the bat.

Speaker #3: So that's our and these pieces of eventually will be integrated into that entire workflow or the stream. In case go for the prior authorization, since we also in addition to the AI-based development on our side, we also need to complete our integration with external clearinghouses and the payers so we can submit those authorizations electronically.

Speaker #3: We are we have completed significant milestones in terms of the completing the testing and the testing environment we are in the initial phase of picking up the pilot customers to deploy this AI authorization.

Speaker #3: So if you think about both of these two things, authorization is an example. I don't have the industry number in front of me at the moment, but this is one of the most one of the pain points.

A. Hadi Chaudhry: We will share more on each as they get closer to client readiness. Let me close by coming back to the three-track framework because I think this is where the strategic picture comes together. A company pursuing only the third track, only new AI products, is making a bet that depends entirely on those products achieving scale. A company pursuing only the first track, only internal cost optimization, captures margin but doesn't differentiate its products. A company pursuing only the second track, only embedding AI into existing apps, strengthens retention but doesn't create new revenue lines. CareCloud is doing all three at once, and the reason that matters is that each track de-risks the other. Internal AI improves our economics regardless of how fast the new AI products grow. Embedded AI strengthens our existing revenue base regardless of how fast we capture new markets.

Speaker #3: Especially in this healthcare industry or specialty such as orthopedics for neurosurgeries, where you really need these authorizations to be done accurately, on time, before the procedure is done.

Speaker #3: And then in the hospital, space from the MetSphere, we see a tremendous opportunity. Once these products get materialized. That's great. I'll get back in the queue.

Speaker #3: Thank you so much. Thank you. Yes, sir. Thank you. And the next question comes from Lisa Thompson from Zach's Investment Research, your line is now open.

Speaker #3: Please go ahead and ask your question. Good morning. I have a few questions for you. First off, I would like to you to discuss a series B option.

A. Hadi Chaudhry: New AI products give us a path to entirely new revenue lines built on top of an installed base that AI is already making stronger every day. Q1 was a quarter where each of those three tracks moved forward. Each one continued to compound in the direction we have been describing, and together they form the durable, profitable AI strategy we are executing. With that, I will turn it over to Norm to walk you through the financials. Norm?

Speaker #3: I know it's a good thing you enumerated some things that were positives but could you talk about the timing? Why now? Sure. Thanks for the question, Lisa.

Speaker #3: So as you mentioned, this probably is the single biggest capital structure simplification in our history at least as a public company. The series B redemption removes a preferred equity overhang that has existed since shortly after IPO.

Norman Roth: Thanks, Hadi, and thanks everyone for joining our call today. As you have just heard, we had another strong quarter and are moving forward with our plans for the remainder of the year. In particular, we are continuing to generate sufficient amounts of free cash flow. In May, we'll liquidate all of the outstanding Series B preferred shares. Revenue for Q1 2026 was $31.3 million, compared to $27.6 million for Q1 2025. Recurring technology-enabled business solution revenue was $23 million during Q1 2026, up approximately $5.3 million from Q1 2025. While the non-recurring project-based professional services revenue from Medsphere decreased approximately $2.9 million.

Speaker #3: But it's a good question. Why now? Why is now the right time to make sure that we remove that overhang? And at least from our perspective, there are three main reasons that first is from an operating performance and free cash flow.

Speaker #3: We really reached an inflection point for generating the cash to support a senior debt-funded redemption. So we have the capacity. We have the capability to do it.

Speaker #3: That's one. Second would be from credit market perspective. We're able to secure and attract the senior debt facility with attractive economics. The $5 million facility.

Speaker #3: So the ability to move forward with very attractive senior debt economics was another key driver. And the third thing was the fact that we're eliminating the preferred dividend burden.

Norman Roth: Q1 2026 GAAP net income was $922,000 as compared to net income of $1.9 million in the same period last year. This is our eighth consecutive quarter of positive GAAP net income. Although our revenue has increased, we are continuing to integrate the Medsphere acquisition and eliminating duplicative costs. As a result of the 2025 acquisitions, there was also an increase in the amortization of intangibles and transitional costs impacting net income. We generated $2.4 million of free cash flow for Q1 of this year, compared to $3.6 million last year. Again, the decrease resulted primarily from the Medsphere integration.

Speaker #3: And that really freed us up from a cash flow perspective to redirect the capital to growth investment, M&A, and shareholders. So from a strategic perspective, there's been a long-standing complexity in equity story.

Speaker #3: That really is driven by the preferred. It's something that we've heard in the majority of the conversation of institutional investors. And we really believe that this transformation allows us to do a solution to create investment in the common shares that's far more attractive for a broader base of investors.

Speaker #3: So for a variety of reasons, all the time is now. And we're excited about being able to move forward with that redemption. Of course, the official redemption will occur later this month on the 15th.

Norman Roth: Adjusted EBITDA for Q1 2026 was $5.4 million or 17% of revenue, compared to $5.6 million in the same period last year. Adjusted net income was $2.2 million or $0.05 per share, compared to $2.3 million in the same period last year, calculated using the end of period common shares outstanding. As of 31 March 2026, the company had approximately $3.9 million of cash and net working capital was $2.6 million, both of which have slightly improved since year-end. We are fortunate that we've not been affected by any of the tariffs that were instituted or are contemplated since tariffs are being applied to physical goods, not services.

Speaker #3: Okay. Great. And as far as the ADM goes, you said it would be using it when appropriate. Could you give us some examples of when that might be appropriate?

Speaker #3: Sure. So think about the ADM, Lisa, as really simply a tool that gives us optionality, not as a plan. So our default posture has always been we'll continue to be a very conservative posture.

Speaker #3: We've intentionally refrained from issuing new common equity opportunistically, and we'll continue to do that. So it's not a general financing source. When we consider it, we really consider it in a few different circumstances.

Norman Roth: Even better, the revenue of doctor's practices, our customers, should not be significantly affected by the tariffs or the uncertainty of potential recessions or inflation. We don't anticipate the pressure of reduced demand for our services. The conflicts in the Middle East and Ukraine have also not impacted us. Our financial position remains strong as the company continues to take a disciplined approach to spending, ensuring our investments are aligned with clear returns. We are encouraged by the progress we've made and remain focused on executing through the remainder of the year. We look forward to reporting strong results for the remainder of 2026. With that, I'll now turn the call over to our Chairman, Mahmud, for his closing remarks. Mahmud?

Speaker #3: One, we would consider it to fund attractive and creative M&A transactions. Where the strategic value is moving quickly and we can do so without dilution.

Speaker #3: So that would be one, to be able to fund M&A transactions. The second would be if the stock price is trading at a level where we're able to opportunistically divest the balance sheet, we'd consider it then.

Speaker #3: And then maybe a final point would be more so to support clear growth objectives. So investments with a defined return profile so those would be really the three main reasons why we would it's important to remember that, again, our posture has been very conservative.

Speaker #3: We'll continue to be very conservative. We'll only use the proceeds when there's clearly a creative acquisition or one of these other criteria is met.

Mahmud Haq: Thank you, Norm. CareCloud is a profitable growing company. The full redemption of our Series B preferred and last year's Series A conversion mark a major step towards a simpler capital structure and a stronger story for our investors. We are also focused on leading the industry transformation, and our AI strategy positions us well for what's ahead. Thank you to our employees, clients, and shareholders for their continued support. Operator, please open the line for questions.

Speaker #3: Okay. Great. That makes sense. I was wondering if you could just talk about where you are with AI versus competitors. Are there other people out there with the same capabilities?

Speaker #3: And in that respect, what functionality is AI giving you that's most helpful for the salesperson when they're going out versus the competition? Absolutely. Yeah.

Speaker #3: I'll let Holly dive into that a little bit more. But the common theme that we hear is that AI incorporated into the fully integrated system which includes EHR, the practice management system, and patient health experience, that that AI that's embedded within that ecosystem or that environment is really what unlocks the utility, the usefulness of AI.

Operator: We will now begin the question-and-answer session. If you wish to ask a question, please press star and one on your telephone keypad and wait for your name to be announced. Once again, star and one if you wish to ask a question. We will now take our first question. This comes from the line of Allen Klee from Maxim Group. Your line is now open. Please go ahead.

Speaker #3: So really, we've been focusing from a sales perspective has been on things like stratus AI where there's a very clear picture from a healthcare provider's perspective in terms of the return on that investment.

Allen Klee: Hello, good morning. To start with, in the in-house like patient software segment, talk a little about your traction and the plans. It seems like you have a good strategy there, but this seems like this could be a big driver for the future. If you could maybe just highlight kind of what you are focused on strategically.

Speaker #3: So they're able to see a very clear path towards return on that investment. And to freeing up their internal resources to focus on higher value activities.

Speaker #3: So really, stratus AI could exemplify one of the key areas where our healthcare providers are increasingly appreciating the value of AI and are embracing it.

Speaker #3: But I'll let Holly address that more broadly. Sure. And as Steve mentioned, Lisa, there is no shortage of point solution AI vendors. They're targeting individual workflows in healthcare as an example.

A. Hadi Chaudhry: Good morning, Allen. Norman, thanks for joining. That's a great question. I think I would use this as an opportunity to dive into a little bit details about whatever roadmap or the strategy when it comes to the Medsphere product. As you know, this acquisition brought us a comprehensive suite of platforms across the inpatient and hospital ecosystem. As an example, Wellsoft and CareVue for inpatient EHR, Marketware for physician relationship management, and HealthLine for hospital supply chain. Across all four, we are executing on a deliberate value creation strategy with four parallel work streams. First one is, if you think about the technical debt remediation and modernization. So as Medsphere had paused most enhancement activity going into the acquisition.

Speaker #3: You might find very many vendors who are providing the ME solutions. Others, you will find vendors who are providing something similar to what we are with our stratus AI front desk assistant or agent as an example.

Speaker #3: But what's really differentiate us is it's a full embedded integrated solution versus a board-on solution with most of these vendors are providing. So as an overall AI strategy is a three-pronged approach.

Speaker #3: So backend optimization to the embedding the AI into the existing platform, as Steve was saying, and the third one is the stratus versus the ME solution or stratus AI most application and the like.

Speaker #3: So those are the ones from the new perspective. We are the sales team is focusing on. Great. Thank you. That's all my questions. Thank you.

A. Hadi Chaudhry: The foundational catch-up has been substantial. Wellsoft, CareVue, they are being modernized from thick client desktop application to fully cloud-based SaaS platforms. To put one number on it, just if you think about on the RCM side only, we are closing more than 50 carry forward items this quarter to bring desktop and cloud to functional parity. Similar work is running in parallel across the entire portfolio. Our second one is the net new capability development. Moving these platforms well beyond where we acquired them. Marketware alone, more than 20 new features are in active development this quarter, including a flagship integration with PracticeMatch. That's the leading physician talent network, that automates candidate data transfer and streamlines recruiter workflows.

Speaker #3: Yes. Thank you. And we have a follow-up question from Alan Key from Maxim Group, your lens now open. Please go ahead. Yes. Hi. You stated that your reaffirming your full-year guidance and the first quarter is certainly always the lowest quarter and then you had a integration-related items during the quarter.

Speaker #3: But I thought it was important how you said that margins you expect to improve throughout the year. Could you comment a little on how you think about how that progresses and any seasonality?

Speaker #3: Thank you. Sure. Thanks, Alan. And I'll let Norm jump in. But to your point, quarter one is always a seasonally weak quarter for us with deductibles and other factors.

Speaker #3: So that not only compresses our overall top line, but also from a profitability perspective, you see the impact associated with that reduced revenue. But I'll let Norm talk about it in a little bit more detail.

A. Hadi Chaudhry: On the supply chain side, we have already delivered web-based mobility for warehouse workflows, and we are building expiration and implant log tracking as an example. Third is our cross-portfolio integration with the existing CareCloud Suite. Wellsoft is being integrated with Breeze, our patient experience platform, which will bring a seamless patient engagement layer into the emergency department. We are also connecting Wellsoft to CareCloud's RCM infrastructure to extend RCM capabilities into urgent care. The fourth one is our AI infusion. The clearest example is integration of CirrusAI into Wellsoft emergency department workflows. We're in clinical documentation and care setting that has historically been an underserved AI innovation, we believe.

Speaker #3: Sure thing. Thank you, Steve. Thanks, Alan. So we went to MedSphere Corporation in August of ’23. So even in the first quarter, we were eliminating some dual-entity costs.

Speaker #3: Some transitional costs and integration costs. So we were trying to get through those sometimes duplicative personnel. Also, you can see our purchase price allocation is a significant amount of intangible assets.

Speaker #3: And our advertised, we advertise them on a double decline balance. So that amortization is going to decrease over time. So as we digest the acquisition, we removed it duplicative costs and get past the transitional costs we would expect margins to improve.

Speaker #3: And maybe one other thing to think about. Sorry, Alan. I was going to mention one other thing to think about in terms of margins for the year is as we progress through the year, as you get, especially as we get into the back half of the year, you'll see those margins continue to grow and if you just think about the kind of the typical average month, we believe that free cash flow will exceed $2 million on average during any given month.

A. Hadi Chaudhry: We are also embedding AI into Marketware to surface intelligent candidate recommendation, turning it from a relationship management tool into a AI-powered recruitment engine. In addition to that, there's a lot of other things from the ONC from the compliance standpoint, ONC secure certifications up to type 2 for EPCS migrations and the like. Our focus at the moment is just making sure we go through these four tracks simultaneously. We already the teams have started to reach out to the customers where we can bring the value and then start cross-selling and upselling activity.

Speaker #3: If you kind of counterbalance that against our obligations, the obligations associated with the loan will result in payment obligations of about 1.1 million dollars.

A. Hadi Chaudhry: I'm sorry for the long answer, but I just want to take this opportunity to give you our strategy and the roadmap for the entire acquisition of Medsphere platforms.

Speaker #3: So from a cash flow perspective, we have that cash to continue to reinvest in attractive MA opportunities. We have the cash to continue to invest in other growth opportunities and the like.

Allen Klee: No, that was great. Thank you. In terms of some of your new AI products like stratusAI, Voice Audit, and Notes, can you just give us a sense of how customers have been, any feedback you've been getting?

Speaker #3: So even from an 18-year perspective, that's why we truly say that ATM is really a tool to give us optionality down the road, really not a plan.

A. Hadi Chaudhry: Right. First of all, there has been no lack of interest at all from the customers. We are getting a lot of traction. We continue to close the new business from the existing client base throughout Q1. As you know, our strategy has been, the first order after the signing of the contract, they will be going through an initial implementation. There is a 30 days trial. Many times the customers say just because of the first AI adoption resistance, you would say, or, okay, we'll only implement refill agent as an example. We go through those one by one.

Speaker #3: Obviously, we want public at or you may recall we went public at $5 per share. They're really to be a very compelling reason to sell shares at less than that.

Speaker #3: Doesn't mean impossible, but there'd have to be a very compelling thesis to sell shares at something lower than $5. And that's because we're generating this cash flow internally.

Speaker #3: If you think about the acquisitions last year, we closed four total acquisitions. And those acquisitions were paid with zero common shares. Zero dilution. And paid from our internally generated cash flow.

A. Hadi Chaudhry: As I mentioned in our, in my remarks earlier, our goal today is that every single customer and the agent is implemented, complete the trial successfully and start growing beyond just the trial and keep adding and activating more agents. To answer your question, we are getting a lot of traction. There are no issues in terms of finding the interest and building the contract. We are right now laser focused on implementation and expansion.

Speaker #3: So we continue to see really that being the proper path for us as we move forward. That's great. Is it available any of the terms on the new credit facility?

Speaker #3: Yes, Alan. We filed an 8K and in there is all the exhibits. It was was required in the 8K so you can see all the related documents.

Allen Klee: Thank you. My last question now is, you showed your pipeline of AI prior authorization, AI-assisted medical coding, and additional clinical documentation. How do you think about what the opportunity is here?

Speaker #3: Great. Thank you. And maybe the last thing, just you guys have a history of you could buy things with a better cost. Our customer acquisition cost than doing it organically.

Speaker #3: But now it seems like you have the opportunity on both sides. In terms of having a sales force to go after the opportunities you have, how are you approaching that?

A. Hadi Chaudhry: Well, for both of those, and just to give a little more detail for as an example for medical coding, we already have started to deploy internally because, as you know, we provide the medical coding to many clients today. Internally, we have that will be used as a proof point and maturing and refining the product to achieve the right accuracy levels. Then we can start expanding and start selling into the other client base where we are not doing the coding as an example today. Also, this also helps us refine further our CirrusAI Notes application because our long-term vision is it should be a one cohesive starting from this notes. The coding should be done automatically right off.

Speaker #3: So from a sales force perspective, our sales force today is multiple times what it was. At the same time last year. So I would say it's grown from probably three times compared to what it was last year at the same time.

Speaker #3: So that sales team is focused on cross-selling within our existing base. And as our existing base continues to grow through the MedSphere acquisition and through organic growth and through the other acquisitions, then the overall size and scope of that cross-selling campaign continues to increase.

A. Hadi Chaudhry: These pieces will eventually be integrated into that, into that entire workflow or the stream. Same is goal for the prior authorizations. Since we also, in addition to the AI based development on our side, we also need to complete our integration with external clearing houses and the payers, so we can submit those authorizations electronically. We are, we have completed significant milestones in terms of the completing the testing and in the testing environment. We are in the initial phase of picking up the pilot customers to deploy this AI authorization.

Speaker #3: So that team is really primarily focused on sales activities that are oriented towards expanding the wallet share within our existing base. So I think that will continue to be the case.

Speaker #3: But I think what we have now is now we have really two prongs from the growth strategy perspective that we're comfortable with. One prong being the organic growth and the other prong being the acquisitive growth or the inorganic growth.

Speaker #3: From a cost perspective, you'll recall that the acquisitive growth for us generally is somewhere between 0.6 and 1 times revenue. The cost of acquiring portfolios of customers, recurring revenue relationships in the context of these acquisitions.

A. Hadi Chaudhry: If you think about both of these two things and authorization as an example, I don't have the industry numbers in front of me at the moment, but this is one of the most, one of the pain points, especially in this healthcare industry for specialties such as orthopedics, for surgeries, where you really need these authorizations to be done accurately on time before the procedure is done. In the hospital space from the Medsphere, we see a tremendous opportunity there once these products gets materialized.

Speaker #3: In our space, of course, the industry average is somewhere between 1.2 to 1.4 times revenue for that same cost of acquiring that customer relationship.

Speaker #3: We're attempting to do that at a lower cost. And again, we're you'll appreciate the fact that we're relatively early in terms of this overall expansion.

Allen Klee: That's great. I'll get back in the queue. Thank you so much.

A. Hadi Chaudhry: Thank you.

Speaker #3: So the jury is still out quite candidly in terms of whether we can do that at a comparable cap to our acquisitive growth. But that's what we're endeavoring to do.

Operator: Yes, sir. Thank you. The next question comes from Lisa Thompson from Zacks Small-Cap Research.

Speaker #3: We have the capital to push forward. And to give that a full try, which is what we're doing. So with the capacity, with the capital, to be able to invest in that two-pronged strategy, that's what we're doing.

Lisa Thompson: Good morning. I have a few questions for you. First off, I would like for you to discuss the Series B redemption. I know it's a good thing, and you enumerated some things that were positive. Could you talk about the timing? Why now?

Speaker #3: And we believe that that results will bear out the wisdom of that overall approach. But again, time will tell. Okay. That's a lot. Thank you.

A. Hadi Chaudhry: For sure. Thanks for the question, Lisa. As you mentioned, this probably is the single biggest capital structure simplification in our history, at least as a public company.

Stephen Snyder: For sure. Thanks for the question, Lisa. As you mentioned, this probably is the single biggest capital structure simplification in our history, at least as a public company.

Speaker #3: Thank you so much. Certainly. Thank you. Yes, sir. Thank you. And there are no further questions that came through at this time. I'll now turn the call over back to Norman Roth for any closing remarks.

Stephen Snyder: The Series B redemption removes a preferred equity overhang that has existed since shortly after IPO. It's a good question, like why now? Why is now the right time to make sure that we remove that overhang? At least from our perspective, there are three main reasons. That first is from an operating performance and free cash flow. We've really reached an inflection point. We're generating the cash to support a senior debt-funded redemption. So we have the capacity, we have the capability to do that. That's one. Second would be from a credit market perspective, we're able to secure an attractive senior debt facility with attractive economics for the $50 million facility. The ability to move forward with very attractive senior debt economics was another key driver.

Speaker #3: Please go ahead, sir. Yes. Thank you, everyone, for attending our call today. Hope you have a great day. Thank you. Thank you. This concludes our conference call for today.

Stephen Snyder: The third thing was the fact that we're eliminating the preferred dividend burden, and that really frees us up from a cash flow perspective to redirect the capital to growth investment, M&A, and common shareholders. From a strategic perspective, there's been a longstanding complexity in our equity story that really is driven by the preferred. It's something that we've heard in the majority of the conversation we have with institutional investors. We really believe that this transformation allows us, with zero dilution, to create an investment in the common shares that's far more attractive for a broader base of investors. For a variety of reasons, we felt the time is now. We're excited about being able to move forward with that redemption.

Stephen Snyder: Of course, the official redemption will occur later this month on the 15th.

Lisa Thompson: Okay, great. As far as the ATM goes, you said that you would be using it when appropriate. Could you give us some examples of when that might be appropriate?

Stephen Snyder: Sure. Think about the ATM as really simply a tool that gives us optionality, not as a plan. Our default posture has always been, will continue to be a very conservative posture. We've intentionally refrained from issuing new common equity opportunistically, and we'll continue to do that. It's not a general financing source. When would we consider it? We'd really consider it in a few different circumstances. One, we would consider it to fund attractive, creative M&A transactions where the strategic value is moving quickly and we can do so without dilution. That would be one, to be able to fund M&A transactions. A second would be if the stock price is trading at a level where we're able to opportunistically de-risk the balance sheet, we'd consider it then.

Stephen Snyder: Maybe a final point would be more so to support clear growth objectives, so investments with a defined return profile. Those would be really the three main reasons why we would use it. Again, I think it's important to remember that, again, our posture has been very conservative, will continue to be very conservative. We'll only use the proceeds when there's a clearly accretive acquisition or one of these other criteria is met.

Lisa Thompson: Okay, great. That makes sense. I was wondering if you could just talk about where you are with AI versus competitors. Are there other people out there with the same capabilities? In that respect, what functionality is AI giving you that's most helpful for the sales force when they're going out versus the competition?

Stephen Snyder: Absolutely. I'll let Hadi dive into that a little bit more. The common theme that we hear is that AI incorporated into the fully integrated system, which includes EHR, the practice management system, and patient health experience, that AI that's embedded within that ecosystem or that environment is really what unlocks the utility, the usefulness of AI. Really where we've been focusing from a sales perspective has been on things like stratusAI, where there's a very clear picture from a healthcare provider's perspective in terms of the return on that investment. They're able to see a very clear path towards return on that investment, and to free up their internal resources to focus on higher value activities.

Stephen Snyder: Really Stratus, I think, exemplifies one of the key areas where our healthcare providers are increasingly appreciating that the value of AI and are embracing it. I'll let Hadi address that more broadly.

A. Hadi Chaudhry: Sure. As Stephen Snyder mentioned, Lisa Thompson, there is no shortage of point solution AI vendors. They're targeting individual workflows in healthcare. As an example, you might find very many med vendors who are providing the ambient solutions. Other, you will find vendors who are providing something similar to what we are, what we did over stratusAI, front desk assistant or agent as an example. What really differentiate us is the, it's a full embedded integrated solution versus a bolt-on solution, which most of these vendors are providing. As a whole overall AI strategy is a three-pronged approach. Back-end optimization to the embedding the AI into the existing platform, as Stephen Snyder was saying.

A. Hadi Chaudhry: The third one is the various, whether it's the Stratus visit, the ambient solution over, stratusAI and most application and the like. Those are the ones from the net new revenue perspective, we are the sales team is focusing on.

Lisa Thompson: Great. Thank you. That's all my questions.

A. Hadi Chaudhry: Thank you.

Operator: Yes, thank you. We have a follow-up question from Allen Klee from Maxim Group. Your line is now open. Please go ahead.

Allen Klee: Yes, hi. You stated that you're reaffirming your full year guidance and, the Q1 is seasonally always the lowest quarter, and then, you had the integration-related items during the quarter. I thought it was important how you said that margins you expect to improve throughout the year. Could you comment a little on how you think about how that progresses and any seasonality? Thank you.

Stephen Snyder: For sure. Thanks, Allen. I'll let Norm jump in. To your point, Q1 is always a seasonally weak quarter for us because of deductibles and other factors. That not only compresses our overall top line, but also from a profitability perspective, you see the impact associated with that reduced revenue. I'll let Norm talk about it in a little bit more detail.

Norman Roth: Sure thing. Thank you, Stephen. Thanks, Allen Klee. You know, we bought the Medsphere, you know, corporation in August 2023. Even in Q1, we were eliminating some duplicative costs. There's some transitional costs and then integration costs. We're trying to get through those, you know, sometimes duplicative personnel. Also, you can see in our purchase price allocation, a significant amount of intangible assets that are amortized. We amortize them on a double declining balance, that amortization is gonna decrease over time. As we, you know, digest the acquisition, remove the, you know, duplicative costs and get past the transitional costs, we would expect margins to improve.

Allen Klee: Thank you.

Stephen Snyder: Allen, maybe one other thing to think about, one other thing to think about, in terms of margins for the year is as we progress through the year, especially as we get into the back half of the year, you'll see those margins continue to grow. If you just think about the kind of the typical average month, we believe that free cash flow will exceed $2 million on average during any given month. If you kind of counterbalance that against our obligations, the obligations associated with the loan will result in payment obligations of about $1.1 million. From a cash flow perspective, we have that cash to continue to reinvest in attractive M&A opportunities.

Stephen Snyder: We have the cash to continue to invest in other growth opportunities and the like. Even from an ATM perspective, that's why we truly say that ATM is really a tool to give us optionality down the road, really not a plan. Obviously, you may recall we went public at $5 per share. There really had to be a very compelling reason to sell shares at less than that. Doesn't mean it's impossible, but there'd have to be a very compelling thesis to sell shares at something lower than $5. That's because we're generating this cash flow internally. If you think about the acquisitions last year, we closed four total acquisitions. Those acquisitions were paid with 0 common shares.

Stephen Snyder: I mean, zero dilution and paid from our internally generated cash flow. We continue to see really that being the proper path for us as we move forward.

Allen Klee: That's great. Is it available any of the terms on the new, the credit facility?

Norman Roth: Yes, Allen. We filed an 8-K, and in there is all the exhibits, you know, as required in the 8-K, so you can see all the related documents.

Allen Klee: Great. Thank you. Maybe the last thing, You guys had a history of, like, you could buy things with a better customer acquisition cost than doing it organically. Now it seems like you have the opportunity on both sides. In terms of, like, having a sales force to go after the opportunities you have, how are you approaching that?

Stephen Snyder: From a sales force perspective, our sales force today is multiple times what it was at the same time last year. I would say it's grown probably three times compared to what it was last year at the same time. That sales team is focused on cross-selling within our existing base. As our existing base continues to grow through the Medsphere acquisition and through organic growth and through the other acquisitions, then the overall, the overall size and scope of that cross-selling campaign continues to increase. That team is really primarily focused on sales activities that are oriented towards expanding the wallet share within our existing base.

Stephen Snyder: I think that will continue to be the case, but I think what we have now is now we have really 2 prongs from the growth strategy perspective that we're comfortable with. One prong being the organic growth, and the other prong being the acquisitive growth or the inorganic growth. From a cost perspective, you'll recall that the acquisitive growth for us generally is somewhere between 0.6 and 1 times revenue is the cost of acquiring portfolios of customers, recurring revenue relationships in the context of these acquisitions. In our space, of course, the industry average is somewhere between 1.2 to 1.4 times revenue for that same cost of acquiring that customer relationship. We're attempting to do that at a lower cost.

Stephen Snyder: You'll appreciate the fact that we're relatively early in terms of this overall expansion. The jury is still out, quite candidly, in terms of whether we can do that at a comparable CAC to our acquisitive growth. That's what we're endeavoring to do. We have the capital to push forward and to give that a, you know, a full try, and which is what we're doing. With the capacity, with the capital to be able to invest in that two-prong strategy, that's what we're doing. We believe that the results will bear out the wisdom of that overall approach. Again, time will tell.

Allen Klee: Okay. That's all. Thank you. Thank you so much.

Stephen Snyder: Certainly.

Operator: Thank you. Yes, sir. Thank you. There are no further questions that came through at this time. I will now turn the call over back to Norman Roth for any closing remarks. Please go ahead, sir.

Stephen Snyder: Yes, thank you everyone for attending our call today. Hope you have a great day.

Norman Roth: Yes, thank you everyone for attending our call today. Hope you have a great day.

Allen Klee: Thank you.

Stephen Snyder: Thank you.

Operator: Thank you. This concludes our conference call for today. Thank you all for participating. You may now disconnect.