Q1 2026 PagSeguro Digital Ltd Earnings Call

May 12, 2026

Speaker #2: Olha o que ela fez. É, amigo, o PagBank entende de brasileiro. Vai que é tua. Com o PagBank, seu negócio vende mais.

Speaker #3: Sabe por que eu tô dormindo assim?

[Company Representative] (PagBank): Sabe por que eu tô dormindo-

Speaker #8: Good evening. My name is Sofia, and I'll be your conference operator today. Welcome to PagSeguro Digital Earnings Call for the first quarter of 2026.

Sophia: Good evening. My name is Sophia, and I'll be your conference operator today. Welcome to PagSeguro Digital Earnings Call for the Q1 of 2026. The slide presentation for today's webcast is available on PagSeguro Digital's investor relations website at investors.pagbank.com. Please refer to the forward-looking statements and reconciliation disclosure in this presentation and in the company's earnings release appendix. All participants will be in listen-only mode. To ask a live question after the presentation, please use the Raise Hand button to join the queue. Once you are announced, a request to activate your microphone will appear on your screen. Today's conference is being recorded and will be available on the company's IR website after the event is concluded. I turn the call over to Éric Oliveira, Head of Investor Relations.

Speaker #8: The slide presentation for today's webcast is available on pagsegurodigitalsinvestorrelations website at investors.pagbank.com. Please refer to the forward-looking statements and reconciliation disclosure in this presentation and in the company's earnings release appendix.

Speaker #8: All participants will be in listen-only mode. To ask a live question after the presentation, please use the raise hand button to join the queue.

Speaker #8: Once you are announced, a request to activate your microphone will appear on your screen. Today's conference is being recorded and will be available on the company's IR website after the event is concluded.

Speaker #8: Now, I turn the call over to Danielle Spencer Pioner, Head of Investor Relations.

Speaker #9: Good evening, everyone, and welcome to PagBank's earnings conference call for the first quarter of 2026. I want to thank you for taking the time to join our webcast.

Éric Oliveira: Good evening, everyone, and welcome to PagBank's Earnings Conference Call for Q1 of 2026. I wanna thank you for taking the time to join our webcast. Here with me tonight are our Principal Executive Officer, Ricardo Dutra, our CEO, Carlos Mauad, and our CFO, Gustavo Sechin. After the presentation, we'll have a live Q&A session. Please note that during Q&A, we'll take only one question per analyst. Now, I'll turn the call over to Ricardo Dutra for the highlights of the quarter. Please, Dutra.

Daniel Spencer Pioner: Good evening, everyone, and welcome to PagBank's Earnings Conference Call for Q1 of 2026. I wanna thank you for taking the time to join our webcast. Here with me tonight are our Principal Executive Officer, Ricardo Dutra, our CEO, Carlos Mauad, and our CFO, Gustavo Sechin. After the presentation, we'll have a live Q&A session. Please note that during Q&A, we'll take only one question per analyst. Now, I'll turn the call over to Ricardo Dutra for the highlights of the quarter. Please, Dutra.

Speaker #9: Here with me tonight, our principal executive officer, Ricardo Dutra, our CEO, Carlos Mauad, and our CFO, Gustavo Sekin. After the presentation, we will have a live Q&A session.

Speaker #9: Please note that during Q&A, we'll take only one question per analyst. Now, I'll turn the call over to Ricardo Dutra for the highlights of the quarter.

Speaker #9: Please, Dutra.

Speaker #10: Good evening, everyone, and thank you for joining our first quarter 2026 earnings call. Starting on slide 4, we summarized the main highlights of the quarter.

Ricardo Dutra: Good evening, everyone, and thank you for joining our Q1 2026 Earnings Call. Starting with slide 4, we summarize the main highlights of the quarter. This Q1 marks continued progress in the execution of our strategy with banking and credit acceleration and operating leverage translated into earnings expansion, even in a challenging macroeconomic and a high interest rate environment. Total payment volume reached BRL 128 billion, flat year-over-year, confirming a gradual reacceleration versus prior quarters. Our credit portfolio expanded to BRL 51 billion, up 11% year-over-year, driven mainly by a 36% increase in total loans. Growth was broad-based across all products, with particular strength in working capital, which rose 190% year-over-year. Supporting this expansion, deposits reached BRL 42 billion in Q1, a 22% year-over-year increase.

Speaker #10: This first quarter marks continued progress in the execution of our strategy, with banking and credit acceleration and operating leverage translated into earnings expansion. Even in a challenging macroeconomic and high-interest rate environment, total payment volume reached 128 billion reais flat year over year, confirming a gradual reacceleration versus prior quarters.

Speaker #10: Our credit portfolio expanded to 51 billion reais up 11% year over year, driven mainly by a 36% increase in total loans. Growth was broad-based across all products, with particular strength in working capital, which rose 190% year over year.

Speaker #10: Supporting this expansion, deposits reached 42 billion reais in Q1, a 23% year over year increase. On the financial highlights, net revenue excluded interchange fees reached 3.3 billion reais, 6.4% growth year over year, reflecting mainly credit acceleration and the overall banking performance.

Ricardo Dutra: On the financial highlights, net revenue excluding interchange fees reached BRL 3.3 billion, 6.4% growth year-over-year, reflecting mainly credit acceleration and the overall banking performance. Recurring net income non-GAAP reached BRL 575 million, a 4% increase, mainly impacted by the increase in financial expenses linked with the base interest rate of Brazil, with positive impact from the operating leverage we delivered, which we'll see later on the presentation. Most importantly, diluted non-GAAP EPS increased 12% year-over-year, boosted by the capital optimization initiatives deployed. On the next slide, we highlight our long-term track record of consistent shareholder value creation, supported by a focus on profitability, discipline, growth, and capital efficiency.

Speaker #10: Recurring net income, non-GAAP, reached 575 million reais, a 4% increase, mainly impacted by the increase in financial expenses linked with the base interest rate of Brazil, but with positive impact from the operating leverage we delivered, which we'll see later on the presentation.

Speaker #10: Most importantly, diluted non-GAAP EPS increased 12% year over year, boosted by the capital optimization initiatives deployed. On the next slide, we highlight our long-term track record of consistent shareholder value creation, supported by a focus on profitability disciplinary growth and capital efficiency.

Speaker #10: Over the last 12 months, the company returned approximately 2.4 billion reais to shareholders, through dividends and share buybacks, translated into the last 12 months total yields of around 16%.

Ricardo Dutra: Over the last 12 months, the company returned approximately BRL 2.4 billion to shareholders through dividends and share buybacks, translated into the last 12 months total yields of around 16%. Since our IPO in 2018, we have delivered GAAP diluted EPS growth of nearly 16% CAGR, underscoring a strong and consistent execution track record through multiple cycles, including periods of significant global disruption and macro volatility. Over this period, we have accomplished key strategic milestone that expanded our addressable market, improving profitability, and establishing a robust platform for sustainable earnings growth. With that, I'll now turn it over to Carlos Mauad.

Speaker #10: Since our IPO in 2018, we have delivered GAAP diluted EPS growth of nearly 16% CAGR, underscoring a strong and consistent execution track record through multiple cycles, including periods of significant global disruption and macro volatility.

Speaker #10: Over this period, we have accomplished key strategic milestones that expanded our addressable market, improved the profitability, and established a robust platform for sustainable earnings growth.

Speaker #10: With that, I'll now turn it over to Carlos Mauad.

Speaker #11: Thank you, Dutra, and good evening, everyone. In this section, we will take a look at the operational and commercial performance of our business units.

Carlos Mauad: Thank you, Dutra, and good evening, everyone. In this section, we will take a look at the operational and commercial performance of our business units. Let me start on slide 7, where we highlight our main growth opportunities. Here, we provide an overview of our ecosystem and the growth opportunities ahead. PagBank operates a fully integrated payment banking and credit platform serving individuals in micro, small, and medium-sized business. The breadth of our platform supports strong engagement, cross-selling potential, and large addressable market across payments, deposits, credit, and financial services. As shown in the slide, there are significant opportunities for expansion as we explore new verticals. In several segments of our banking operations, our market share is currently below 1%, underscoring our confidence that we are still at the very early stage of our growth trajectory.

Speaker #11: Let me start on slide 7, where we highlight our main growth opportunities. Here, we provide an overview of our ecosystem, and the growth opportunities ahead.

Speaker #11: PagBank operates a fully integrated payment, banking, and credit platform, serving individuals and micro, small, and medium-sized businesses. The breadth of our platform supports strong engagement, cross-selling potential, and a large addressable market across payments, deposits, credit, and financial services.

Speaker #11: As shown in the slide, there are significant opportunities for expansion as we explore new verticals. In several segments of our banking operations, our market share is currently below 1%, underscoring our confidence that we are still at the very early stage of our growth trajectory.

Carlos Mauad: This progress should be achieved through enhanced cross-selling and developing a broader and more diversified credit portfolio, all overseen with prudent management and a long-term perspective. On the next slide, we highlight some key metrics of the banking operation and our customer-centric approach, demonstrated by the increasing transactionality and engagement of our ecosystem. Cash-in volumes, excluding acquiring related inflows, reached BRL 81 billion, representing an 11% growth year over year, with cash interactive client growing 12% in the same period. This performance reflects stronger client engagement, as demonstrated by the increased usage of our platform, higher volumes of bill payments and Pix transactions, as well as an important increase in the penetration of our investment and insurance products across the active client base, signing deeper relationships and improved monetization of our clients' transactionality.

Speaker #11: This progress should be achieved through enhanced cross-selling and developing a broader and more diversified credit portfolio, all overseen with prudent management and a long-term perspective.

Speaker #11: On the next slide, we highlight some key metrics of the banking operation and our customer-centric approach, demonstrated by the increasing transactionality and engagement of our ecosystem.

Speaker #11: Cashing volumes, excluding acquiring-related inflows, reached 81 billion reais, representing an 11% growth year over year, with cashing per active client growing 12% in the same period.

Speaker #11: This performance reflects stronger client engagement, as demonstrated by the increased usage of our platform, higher volumes of bill payments, and fixed transactions, as well as an important increase in the penetration of our investment and insurance products across the active client base, signaling deeper relationships and improved monetization of our clients' transactionality.

Speaker #11: Collectively, these trends highlight how robust and complete our ecosystem is, and the rising levels of customer engagement that we are achieving throughout our client base.

Carlos Mauad: Collectively, these trends highlight how robust and complete our ecosystem is and the rising levels of customer engagements we are achieving throughout our client base. On the next slide, let me turn to our credit portfolio evolution. Credit's not only our growth frontier, but also a strategic lever of engagement across of our ecosystem. Total credit reached BRL 5 billion at the end of the quarter, growing 36% year-over-year, positioning us at the growth pace above the expected guidance for the year. When we include financial operations linked to merchant prepayment, we can see increased penetration of our instant settlement feature. Expanded credit portfolio totaled BRL 51 billion this quarter, 11% growth over the last 12 months, despite stable volumes on acquiring. As it should be, growth remains broad-based across products with an important expansion in every channel.

Speaker #11: On the next slide, let me turn to our credit portfolio evolution. Credit is not only our growth frontier, but also a strategic lever of engagement across our ecosystem.

Speaker #11: Total credit reached 5 billion reais, at the end of the quarter, growing 36% year over year, positioning us at the growth pace above the expected guidance for the year.

Speaker #11: When we include financial operations linked to merchant prepayment, we can see increased penetration of our instant settlement feature. Expanded credit portfolio totaled R$51 billion this quarter, 11% growth over the last 12 months, despite stable volumes on acquiring.

Speaker #11: As it should be, growth remains broad-based across products, with an important expansion in every channel. But clearly, led by working capital loans, the main driver for credit portfolio this year, which expanded 191% year over year.

Carlos Mauad: Clearly led by working capital loans, the main driver for credit portfolio this year, which expanded 191% year over year. Working capital already accounts for 10% of our total portfolio. Importantly, asset quality remains controlled, with NPL indicators well below the Brazil banking system average. The growth trajectory reflects the evolution of our mix from a mostly secured to a more balanced portfolio as we gradually accelerate underwriting for unsecured products. On the next slide, I show you our funding structure and how we generate efficiency from a financial cost perspective. Total deposit reached BRL 42 billion, a 23% increase compared to last year, with more than 90% sourced from our own platform.

Speaker #11: Working capital already accounts for 10% of our total portfolio. Importantly, asset quality remains controlled, with NPL indicators well below the Brazil banking system average.

Speaker #11: The growth trajectory reflects the evolution of our mix, from a mostly secure to a more balanced portfolio, as we gradually accelerate underwriting for unsecured products.

Speaker #11: On the next slide, I show you our funding structure, and how we generate efficiency from a financial cost perspective. Total deposit reached R$42 billion, a 23% increase compared to last year, with more than 90% sourced from our own platform.

Speaker #11: A clear example of how strong our ecosystem is and the increasing level of engagement that we get from our active client base, and the relevance of our digital channels.

Carlos Mauad: A clear example of how strong our ecosystem is and the increasing level of engagement that we get from our active client base and the relevance of our digital channels. When including other sources of funding, such as related party deposits and borrowings, total funding reached almost BRL 47 billion in the period, 15% increase year over year. More importantly, our deposits APY reduced for the 8th straight quarter, a continuous 2-year trajectory of reducing funding costs as a percentage of the CDI. In Q1 2026, deposit APY reached 83.9% with a highlight to the average remuneration of our demand deposits. The checking account balance is below 4% at 38.6%, a strong 10 points reduction year over year.

Speaker #11: When including other sources of funding, such as related party deposits and borrowings, total funding reached almost 47 billion reais in the period, 15% increase year over year.

Speaker #11: More importantly, our deposits API reduced 48 trade quarters, a continuous two-year trajectory of reducing funding costs as a percentage of the CDI. In the first quarter, 2026, deposit API reached 83.9%, with a highlight to the average remuneration of our demand deposit, the checking account balance is below 4%, at 38.6%, a strong 10-points reduction year over year.

Speaker #11: Finally, as shown on the right side of the slide, our loan-to-fund ratio keeps improving from 114% last year to 109% this quarter, as we continue to grow credit with caution and prioritize a well-balanced structure.

Carlos Mauad: Finally, as shown on the right side of the slide, our loan-to-fund ratio keeps improving from 114% last year to 109% this quarter as we continue to grow credit with caution and prioritize a well-balanced structure.

Speaker #11: Now, I will hand it over to Gustavo to walk you through the financial highlights of the quarter. Gustavo, please.

Carlos Mauad: Now I will hand it over to Gustavo to walk you through the financial highlights of the quarter. Gustavo, please.

Speaker #5: Thanks, Mawad. Hello, everyone, and thank you for joining us today. Let's focus now on our consolidated financial results. Starting on the next slide, we take a look at our revenue and gross profit.

Gustavo Sechin: Thanks, Mauad. Hello, everyone, and thank you for joining us today. Let's focus now on our consolidated financial results. Start on the next slide, we take a look at our revenue and gross profit. Total revenue and income, excluding interchange fees, reached BRL 3.3 billion this quarter. As you can see, growing 6.4% year-over-year, driven primarily by the banking and credit business expansion. Banking revenues grew 41% in the same period, supported by credit expansion and the higher transactionality from our client base, leading to better fee generation. Gross profit totaled BRL 1.9 billion, up almost 1% year-over-year, with banking representing now approximately 31% of the total gross profit. As we had anticipated, 2026 has been proving to be a challenging year.

Speaker #5: Total revenue and income, excluding interchange fees, reached 3.3 billion reais this quarter, as you can see growing 6.4% year over year, driving primarily by the banking and credit business expansion.

Speaker #5: Banking revenues grew 41% in the same period, supported by credit expansion, and the higher transactionality from our client base, leading to better fee generation.

Speaker #5: Gross profit totaled 1.9 billion reais, up almost 1% year over year, with banking representing now approximately 31% of the total gross profit. As we had anticipated, 2026 has been proven to be a challenging year.

Speaker #5: In the first quarter, we still faced significant pressure from rising financial costs, primarily reflecting the impact of the higher Brazilian basic interest rate. Starting in the second quarter, we expected this effect to ease, driven by additional cuts in the benchmark interest rate.

Gustavo Sechin: In Q1, we still face significant pressure from rising financial costs, primarily reflecting the impact of the higher Brazilian basic interest rate. Starting Q2, we expect this effect to ease, driven by additional cuts in the benchmark interest rate. Turning to the next slide, we detail our P&L and the cost dynamics for the quarter. As mentioned earlier, financial costs increased year-over-year due to the higher Selic rate, which rose 1.9 points over the period. This effect was partially mitigated by the initiatives to reduce our funding costs, driving down our APY on deposits by 6.2 points year-over-year. Sequentially, financial costs decreased 2.6%, reflecting those initiatives. Total losses, which includes chargebacks from acquiring and expected credit loss provisions from the credit operation, expanded 29% year-over-year, mainly reflecting the changing in our credit portfolio mix and its overall expansion.

Speaker #5: Turning to the next slide, we detail our P&L and the cost dynamics for the quarter. As mentioned earlier, financial costs increased year over year due to the higher Selic rate, which rose 1.9 points over the period.

Speaker #5: This effect was partially mitigated by the initiatives to reduce our funding costs, driving down our APY on deposits by 6.2 points year over year, sequentially financial costs decreased 2.6%, reflecting those initiatives.

Speaker #5: Total losses which include chargebacks from acquiring and expected credit loss provisions from the credit operation expanded 29% year over year, mainly reflecting the changing in our credit portfolio mix and its overall expansion.

Speaker #5: Looking specifically at the acquiring side of the ecosystem, chargebacks decreased 15% year over year, capturing the improvements in our fraud prevention efforts. But the main highlight this quarter is our consistent ability to generate operational leverage.

Gustavo Sechin: Looking specifically at the acquiring side of the ecosystem, chargebacks decreased 15% year-over-year, capturing the improvements in our fraud prevention efforts. The main highlight this quarter is our consistent ability to generate operational leverage. As you can see, our operational expenses declined as a percentage of revenue, improving by approximately 230 basis points year-over-year, demonstrating not only our cost discipline, but also how we keep exploring opportunities to improve efficiency, operating under a linear structure and supported by the use of AI in core fronts, such as client service. Looking ahead, we expect to keep driving this efficiency as operational leverage is a core pillar of value creation embedded in our full year guidance and long-term ambition. Moving on to the next slide, our non-GAAP net income reached BRL 575 million in the quarter, representing 4% growth year-over-year.

Speaker #5: As you can see, our operational expenses declined as a percentage of revenue, improving by approximately 230 basis points year over year. Demonstrating not only our cost discipline, but also how we keep exploring opportunities to improve efficiency, operating under a linear structure, and supported by the use of AI in core front, such as client service.

Speaker #5: Looking ahead, we expect to keep driving this efficiency, as operational leverage is a core pillar of value creation embedded in our full-year guidance and long-term ambition.

Speaker #5: Moving on to the next slide, our non-gap net income reached 575 million in the quarter, representing 4% growth year over year, as a result, our EPS diluted increased 12%, supported by earnings growth, operating leverage, and the reduction in the average share outstanding linked to the buyback execution in the quarter.

Gustavo Sechin: As a result, our EPS diluted increased 12%, supported by earnings growth, operating leverage, and a reduction in the average share outstanding linked to the buyback execution in the quarter. On the right side of the slide, you can see that our return on average equity reached 15.8 this quarter, up roughly 80 basis points year-over-year. This represents another consecutive quarter of improvement driven by higher profitability and the initiatives we have deployed to strengthen capital efficiency, as detailed on the next slide. Now, moving on to the next slide, let's focus on the initiatives that drive shareholder value and improve our capital structure. We keep advancing in our objective to improve our capital structure, pursuing a Basel index level between 18% to 22% in the next coming years.

Speaker #5: On the right side of the slide, you can see that our return on average act reached 15.8% this quarter, up roughly 80 basis points year over year, this represents another consecutive quarter of improvement, driven by higher profitability and the initiatives we have deployed to strengthen capital efficiency, as detailed on the next slide.

Speaker #5: Now, moving on to the next slide, let's focus on the initiatives that drive shareholder value and improve our capital structure. We keep advancing in our objective to improve our capital structure, pursuing a baseline index level between 18% to 22% in the next coming years. As a result, in the last 12 months, we have returned more than R$2.4 billion to shareholders through dividends and buybacks.

Gustavo Sechin: As a result, in the last 12 months, we have returned more than BRL 2.4 billion to shareholders through dividends and buybacks. As mentioned in previous calls, we believe it is important to use both tools to improve our capital structures, as dividends offer stability and predictability, while buybacks provide tactical flexibility. In that sense, next June, we shall distribute an additional BRL 400 million in dividends, $0.26 per common share, in line with our commitment to distribute at least BRL 1.4 billion in dividend this year. As for our Core Equity Tier 1, given the initiative deployed, our managerial Basel ratio stood at 24.1%, more than 4 points decrease compared to last quarter, provide ample capacity to support continued credit expansion and shareholder return.

Speaker #5: As mentioned in previous calls, we believe that it is important to use both tools to improve our capital structures, as dividends offer stability and predictability while buybacks provide tactical flexibility.

Speaker #5: In that sense, next June, we shall distribute an additional 400 million reais in dividends, 26 cents of US dollars per common share, in line with our commitment to distribute at least 1.4 billion reais in dividend this year.

Speaker #5: As for our core equity tier one, given the initiative deployed, our managerial baseline ratio stood at 24.1%, more than 4 points decreased compared to last quarter, provides ample capacity to support continued credit expansion and shareholder return.

Speaker #5: Now, moving to the next slide, let me update you on our guidance for 2026. As you know, this year we aligned our guidance with our 2009 ambition, reinforcing our commitment to the long-term strategy we are executing.

Gustavo Sechin: Moving to the next slide, let me update you on our guidance for 2026. As you know, this year we aligned our guidance with our 2009 ambition, reinforcing our commitment to the long-term strategy we are executing. Starting by credit portfolio, we ended the Q1 above the expected range, and we expect it to keep delivering consistent growth throughout the year. Looking to the gross profit, the limited expansion we saw in the Q1 reflects the financial cost pressure driven by the higher Selic rate. As we move into the Q2 and beyond, we expect these headwinds to fade, allowing our revenue growth initiatives and efficiency gains in financial expense to position gross profit growth squarely within our guidance range.

Speaker #5: Starting with credit portfolio, we ended the first quarter above the expected range, and we expect to keep delivering consistent growth throughout the year. Looking at the gross profit, the limited expansion we saw in the first quarter reflects the financial cost pressure driven by the higher Selic rate. As we move into the second quarter and beyond, we expect this headwind to fade, allowing our revenue growth initiatives and efficiency gains in financial expenses to position gross profit growth squarely within our guidance range.

Speaker #5: As for shareholder value creation, we delivered a diluted non-GAAP earnings per share 12% higher than last year, positioning it close to the top of the expected range for the year, aligning with our roadmap of initiatives and operational efficiency we are driving across the company.

Gustavo Sechin: As for shareholder value creation, we deliver a diluted non-GAAP earnings per share 12% higher than last year, positioning it close to the top of the expected range of the year, aligning with our roadmap of initiatives and operational efficiency we are driving across the company. Finally, while CapEx deployment naturally varies across quarters, the important point is that we are focused on delivering full-year CapEx within our commitment. In summary, even in the face of macro and geopolitical headwinds, we executed effectively and delivered a solid and consistent quarter, positioning us well for our full-year guidance. I will now turn to the call back to Mauad for his final comments.

Speaker #5: And finally, while CapEx deployment naturally varies across quarters, the important point is that we are focused on delivering full-year CapEx within our commitment. In summary, even in the face of macro and geopolitical headwinds, we executed effectively and delivered a solid and consistent quarter, positioning us well for our full-year guidance.

Speaker #5: I will now turn to the callback to Mawad for his final comments.

Speaker #1: Thank you, Gustavo. Before we conclude, let's move to the next slide for a few closing remarks. We keep building momentum across our core growth engines, on top of the acquiring volumes we accelerate in credit portfolios scaling as planned at a robust pace guided by disciplined risk management and product underwrite standards, this approach ensures the quality of our assets in a dynamic market environment.

Carlos Mauad: Thank you, Gustavo. Before we conclude, let's move to the next slide for a few closing remarks. We keep building momentum across our core growth engines. On top of the acquiring volumes, we're accelerating credit portfolios scaling as planned at a robust pace, guided by disciplined risk management and prudent underwrite standards. This approach ensures the quality of our assets in a dynamic market environment. Additionally, our ongoing focus on operating efficiency supported by AI help us to navigate the macro scenario and maintain resilience in our earnings. Through rigorous cost management and the optimization of our process, we are able to adapt quickly, capture new opportunities, and reinforce our financial stability. Looking ahead, with the gradual easing of the interest rate cycle, we anticipate a more favorable environment that should support increased lending activity and stimulate growth.

Speaker #1: Additionally, our ongoing focus on operating efficiency supported by AI helps us to navigate the macro scenario and maintain resilience in our earnings. Through rigorous cost management and the optimization of our process, we are able to adapt quickly to capture new opportunities and reinforce our financial stability.

Speaker #1: Looking ahead, with the gradual easing of the interest rate cycle, we anticipate a more favorable environment that should support increased lending activity and stimulate growth.

Speaker #1: We are confident to achieve our 2026 guidance, which outlines our commitment for growth profitability and shareholder value as seen in the previous slide, supported by key strategic initiatives which have been maturing steadily in the past quarters.

Carlos Mauad: We are confident to achieve our 2023 guidance, which outlines our commitment for growth, profitability, and shareholder value as seen in the previous slide, supported by key strategic initiatives which have been maturing steadily in the past quarters. Furthermore, as we advance towards the ambitious targets we shared with you for 2029, our focus remains on operational excellence, disciplined expansion, and consistent value creation for all stakeholders. Thank you for your trust and partnership as we move forward together.

Speaker #1: Furthermore, as we advance towards the ambitious targets we shared with you for 2029, our focus remains on operational excellence, disciplined expansion, and consistent value creation for all stakeholders.

Speaker #1: Thank you for your trust and partnership as we move forward together.

Speaker #3: Thank you all for the presentation. We will now begin the Q&A session for investors and analysts.

Sophia: Thank you all for the presentation. We will now begin the Q&A session for investors and analysts. Our first question comes from Kaio Prato with UBS. You can open your microphone.

Operator: Thank you all for the presentation. We will now begin the Q&A session for investors and analysts. Our first question comes from Kaio Prato with UBS. You can open your microphone.

Speaker #4: Our first question comes from Caio Prato with UBS. You can open your microphone.

Speaker #5: Hi guys, good evening. Thanks for the opportunity to ask questions. On my side, I have two, please. First, on the payment business, what can we expect in terms of the TPV growth going forward?

Kaio Prato: Hi, guys. Good evening. Thanks for the opportunity to ask questions on my side. I have 2, please. First on the payment business. What can we expect in terms of the TPV growth going forward? Again, better trends sequentially if we look year-on-year, but it is still contracted. Just wondering if we should expect this turning positive in the next quarter, and how do you see the competitive landscape? This is the first. Then on the guidance, what should be the drivers for this acceleration on the gross profit expected going forward? If this is mostly related to banking TPV recover or if this is more related to Selic cuts potentially. Any sense of the relevance of these main KPIs for Pag would be good going forward. Thank you.

Speaker #5: So again, better trends, sequentially, if we look year on year. But it is still contracted. So just wondering, if we should expect this turning positive in the next quarter and how do you see the competitive landscape?

Speaker #5: So, this is the first. And then, on the guidance, what should be the drivers for this acceleration on the gross profit expected going forward?

Speaker #5: So if this is mostly related to banking, TPV recover, or if this is more related to Selic cuts, potentially. So any sense of the relevance of this main KPIs for PAGs would be good going forward.

Speaker #5: Thank you.

Speaker #6: Hello, Caio. This is Mawad. Thank you for your question. In terms of trends here for TPV growth, as we have been mentioning since the third quarter of last year, the trend is to recover growth year over year.

Carlos Mauad: Hello, Caio. This is Mauad. Thank you for your question. In terms of trends here for TPV growth, as we have been mentioning since Q3 of last year, the trend it is to recovery growth year over year. We pretty much had -5% on Q3 last year, something around -2% on Q4. Here we are virtually flat on Q1, so the expectations is to be above the waterline on Q2 of this year. Also on H2, we pay higher acceleration.

Speaker #6: So we pretty much had a minus 5% on the third quarter last year, something around minus 2% on the fourth quarter. Here we are virtually flat on the first quarter.

Speaker #6: So the expectation is to be above the waterline on the second quarter of this year and also on the second half with a higher acceleration.

Speaker #6: So again, this doesn't change the message that we sent to you guys. On the call that we made to release the third quarter, results of last year.

Carlos Mauad: Again, this doesn't change the message that we sent to you guys on the call that we made to release the Q3 results of last year. To answer you about the gross profit trends, I'm gonna pass the floor here to Gustavo.

Speaker #6: To answer you about the gross profit trends, I'm going to pass the floor here to Gustavo.

Speaker #1: Hi, Caio. How are you? Gustavo here. So try to address your questions related to the gross profit. I think that it's a mix. First, we could expect an expansion in our operation, both in payment and also in banking.

Gustavo Sechin: Hi, Caio. How are you? Gustavo here. Try to address your question related to the gross profit. I think that it's a mix. First we could expect an expansion in our operation, both in payment and also in banking. It's important to remember that we, as we have been talking, we passed the worst part of the cycle in the payment business, and we are just in the beginning of our journey of credit.

Speaker #1: It's important to remember that we as we have been talking, we passed the worst part of the cycle in the payment business and we are just in the beginning of our journey of credit.

Speaker #1: So both will sustain and help the gross profit trend going forward. And additionally, it's important to highlight that we have harder comps in the first half of the year when we consider the pressures in terms of Selic and the financial cost.

Gustavo Sechin: Both will sustain and help the gross profit trend going forward. Additionally, it's important to highlight that we have harder comps in H1 of the year when we consider the pressures in terms of Selic and the financial cost. In spite of that, we were expecting a better trend in terms of Selic cuts during the year, but we can expect that H2 of the year will be better than what we are seeing in Q1 and also what we expect in Q2 of the year.

Speaker #1: So despite that, we were expecting a better trend in terms of Selic cuts during the year. But we can expect that the second half of the year will be better than what we are seeing in the first Q and also what we expect in the second Q of the quarter.

Speaker #5: Okay. Thank you very much.

Operator 1: Okay. Thank you very much.

Kaio Prato: Okay. Thank you very much.

Speaker #4: Our next question comes from Guilherme Grespa with JP Morgan. You can open your microphone.

Sophia: Our next question comes from Guilherme Grespan with J.P. Morgan. You can open your microphone.

Operator: Our next question comes from Guilherme Grespan with J.P. Morgan. You can open your microphone.

Speaker #7: Hello. Good evening. Dutra Mawad, Gustavo. Thank you for the presentation. Two questions on my side as well. One, it's a follow-up on gross profit.

Guilherme Grespan: Hello, good evening. Dutra, Mauad, Gustavo, thank you for the presentation. Two questions on my side as well. One, it's a follow-up on gross profit. Just on specifically the payments gross profit. Was a little bit a more sharp decline here. I tried to calculate the yield, like divided gross profit by TPV. The yield declined almost 60, 70 bips. In other words, gross profit was down -15% quarter over quarter, TPV -10%. Just wanted to get a sense what is driving this compression of yield, if it's a pricing strategy or what is the moving parts behind this? Then the second question is just the declining yields of the checking accounts. Very nice to see the average remuneration as a percent of CDI declining.

Speaker #7: Just on specifically the payments, gross profit was a little bit a more sharp decline here. Trying to calculate the yield, like divided gross profit by TPV.

Speaker #7: The yield decline almost 60, 70 bips. In other words, gross profit was down minus 15, quarter over quarter, TPV minus 10. Just wanted to get a sense what is driving this compression of yield, if it's a pricing strategy or what is the moving parts behind this?

Speaker #7: And then the second question, just the decline in yields of the checking accounts—very nice to see the average remuneration as a percent of CDI declining.

Speaker #7: Just want to understand if this is an intentional strategy, and what we can expect going forward, or if it was related to calendar days and other effects.

Guilherme Grespan: Just want to understand if this is a intentional strategy and what we can expect forward, or if it was related to calendar days and other effects. Thank you so much.

Speaker #7: Thank you so much.

Speaker #1: I agree as well. Good stuff to you. So again, talking about the gross profit, as I said, I think and most important, I think that's very important to highlight that we are fully committed to deliver our guidance in terms of gross profit for the full year.

Gustavo Sechin: Hi, Grespan. Good to talk to you. Again, talking about the gross profit. As I said, most important, I think that's very important to highlight that we are fully committed to deliver our guidance in terms of gross profit for the full year. As we said in the beginning, H1 should be more challenging than what we expect for H2. That's very important. I would say that those metrics that you were talking, I think that's not the best metric to follow the gross profit. Gross profit based on TPV, I would say that doesn't represent the business, all components of the business that we have.

Speaker #1: And as we said in the beginning, the first half of the year should be more challenging than what we expect for the second half of the year.

Speaker #1: That's very important. I would say that those metrics that you were talking, I think that's not the best metric to follow the gross profit.

Speaker #1: Gross profit based on TPV, I would say that doesn't represent the business, the all components of the business that we have. So I would recommend that you use the gross profit and use the guidance as a reference and the special considering that we expect Selic cuts during the this year.

Gustavo Sechin: I would recommend that you use the gross profit and use the guidance as a reference, and especially considering that we expect Selic cuts during this year. It will help to reduce the pressure of the financial cost that demand a negative portion that are impacting our gross profit. Talking about the deposits, I would say that we are trying to mitigate the financial cost, again, in the Selic, the high Selic that we are facing, in different ways. Last year, we implement a very disciplined repricing policy, and at the same time, we implement some reduction in terms of the remuneration and yields that we paid in our CDBs and in our checking accounts.

Speaker #1: And also, it will help to reduce the pressure of the financial cost. That's the main negative portion that is impacting our gross profit. And talking about the deposits, I would say that we are trying to mitigate the financial cost, again, the Selic—the high Selic rate that we are facing—in different ways.

Speaker #1: As we implemented last year, we have a very disciplined repricing policy. At the same time, we implemented some reduction in terms of the remuneration and yields that we paid on our CDs and in our checking accounts.

Speaker #1: So that's one of the initiatives that we implemented and we are still identifying different parts that we could address the pressures in terms of financial cost.

Gustavo Sechin: That's one of the initiatives that we implemented, and we are still identify different parts that we could address the pressures in terms of financial cost. In other words, I don't say any pressures relate to the seasonality, but I would say that's much more related to the strategic implementation in terms of remunerations.

Speaker #1: So I will, in other words, I don't say any pressures related to the seasonalities, but I would say that's much more related to the strategic implementation in terms of remunerations.

Speaker #8: And when you think about the gross profit, when you think about gross profit, when you see this 1% and the guidance is the bottom of the guidance 6%, I would say we have a kind of hard comp here because in Q1, 25, every Selic was around 13%.

Ricardo Dutra: When you think about gross profits, Grespan, when you think about gross profits, when you see this 1%, and the bottom of the guidance 6%, I would say we have a kind of hard comp here because in Q1 2025, average Selic was around 13%, and this year was 15%. It's kind of a hard comp in terms of financial expenses because interest rates started to increase in Brazil after Q1. We're having this kind of hard comp from 13% Selic last year versus 15% this year.

Speaker #8: And this year it was 15%. So it's kind of a hard comp in terms of financial expenses because interest rates started to increase in Brazil after Q1.

Speaker #8: So we're having this kind of hard comp from 13% Selic last year versus 15% this year.

Speaker #1: That's clear, Dutra and Gustavo. Just a follow-up on the checking account: does the quarter already reflect all the movements, meaning should rates be more or less what we see, or is there still some carry-on effect to happen going forward?

Guilherme Grespan: That's clear, Dutra and Gustavo. Just a follow-up on the checking account. Does the quarter already reflect all the movements? Meaning, should rates be more or less what we see, or there's still some carry-on effect to happen going forward?

Speaker #7: Oh, there are other changes that we plan for the end of the first quarter. So we're going to have some reflect moving forward. And there are always some optimizations under the product perspective that we are planning here.

Gustavo Sechin: There are other changes that we plan for the end of Q1. We do. We're gonna have some reflects moving forward. There are always some optimization under the product perspective that we are planning here and deploying throughout the year. Again, we should see that as a consistent movement over time, not as a point-in-time action.

Speaker #7: And deploying throughout the year. So again, we should see that as a consistent movement over time, not as a point in time action.

Speaker #1: That's clear. Thank you.

Guilherme Grespan: That's clear. Thank you.

Speaker #4: Our next question comes from Tito Labarta with Goldman Sachs. You can open your microphone.

Sophia: Our next question comes from Tito Labarta with Goldman Sachs. You can open your microphone.

Operator: Our next question comes from Tito Labarta with Goldman Sachs. You can open your microphone.

Speaker #9: Hi. Good evening. Thank you for the call and taking my question. And sorry, not to harp on the point, but just going back on the gross profit guidance, and I understand things should improve from here and some of the drivers of that.

Tito Labarta: Hi, good evening. Thank you for the call and taking my question. Sorry, just not to harp on the point, but just going back on the gross profit guidance, and I understand, you know, things should improve from here and some of the drivers of that. You know, when the year started, I guess expectations were rates would probably go to 12.5. Now we're lucky if we get to 13%. You know, the outlook has changed a little bit. Do you expect any impact from that if, you know, rates just coming down at a slower pace than initially expected? You know, could that have any impact on the guidance? Second part is on the loan growth, right?

Speaker #9: But when the year started, I guess expectations were rates would probably go to 12, 12 and a half. Now we're lucky if we get to 13%.

Speaker #9: So the outlook has changed a little bit. So do you expect any impact from that if rates just coming down at a slower pace than initially expected?

Speaker #9: Could that have any impact on the guidance? And the second part is on the loan growth, right? I know it's early stages. You're showing very good growth, but we are seeing some incremental deterioration for the industry overall.

Tito Labarta: I know it's early stages, you're showing very good growth, but we are seeing some incremental deterioration for the industry, overall. Could that also limit your ability if the credit cycle gets worse? I know your loan portfolio is much smaller than the system, but just to think, you know, there are some headwinds from, you know, when we initially started the year. How do you factor in those headwinds to your ability to deliver on that guidance? Thank you.

Speaker #9: So, could that also limit your ability if the credit cycle gets worse? And I know your loan portfolio is much smaller than the system, but just to think, there are some headwinds from when we initially started the year.

Speaker #9: So how do you factor in those headwinds to your ability to deliver on that guidance? Thank you.

Carlos Mauad: Hello Tito, this is Mauad. Thank you for your question. In terms of the gross profit trend here, when we send the guidance here, we have a range. We know that in Brazil there is many moving parts regarding the macro environment. If the curve is not going to close down to 12.50 as we expected in the beginning of the year, we're going to work on the different levers that we have on the P&L to deliver the range of the guidance that we disclosed last call. Moving to your next question.

Speaker #7: Hello, Tito. This is Mawad. Thank you for your question. In terms of the gross profit trend here, that's why when we send the guidance here, we have a range.

Speaker #7: So, we know that in Brazil there are many moving parts regarding the macro environment. So again, if the curve is not going to close down to 12.50%, as we expected in the beginning of the year, we're going to work on the different levers that we have on the P&L to deliver the range of the guidance that we disclosed last call.

Speaker #7: Moving to your next question, again, credit— the credit cycle in Brazil— is always something we have to look forward to, to make sure that we are making the right movements here.

Carlos Mauad: Again, credit, the credit cycle in Brazil is always We have to look forward to make sure that we are making the right movements here. As you mentioned, we are in the very beginning of our credit outstanding evolution, so this is not a concern at this point. We are scratching the surface. We are testing deeply the clusters in terms of credit that are more resilient to this macro environment.

Speaker #7: But as you mentioned, we are in the very beginning of our credit outstanding evolution. So this is not a concern at this point. We are just scratching the surface.

Speaker #7: We are testing deeply the clusters in terms of credit that are more resilient to this macro environment. So again, it is not a concern in the short term, but of course, we will have more sophisticated through-the-cycle variables in our models here to make sure that whenever we have a very relevant credit outstanding here, we can go through the cycles without having a material impact in terms of credit performance.

Carlos Mauad: Again, it is not a concern on the short term, but of course, we have and will have more sophisticated through the cycle variable on our models here to make sure that whenever we have a very relevant credit outstanding here, we can go through the cycles without having a material impact in terms of credit performance.

Speaker #7: And Tito, just to complement Mawad here, when we talk about gross profit and also about the loan growth, despite that we are seeing a reduction in terms of rates, much lower than what we were expecting.

Gustavo Sechin: Tito, just to complement Mauad here. When we talk about response and also about the loan growth, despite that we are seeing a reduction in terms of rates much lower than what we were expecting. On the other side, we could see that the unemployment rate has been showing very strong resilience during this period. It helps a lot in terms of consumption and also in terms of transaction analysis of our customers inside our ecosystem.

Speaker #7: On the other side, we could see that the unemployment rate has been showing very strong resiliency during this period. It helps a lot in terms of consumption and also in terms of the transactionality of our customers inside our ecosystem.

Speaker #1: Great. No, thank you, Mawad and Gustavo. That's very helpful. Just one quick follow-up. Also, just factoring in a little bit the competitive environment. I mean, we saw Abex numbers come out recently showing industry growing around 8% or so.

Tito Labarta: Great. No, thank you, Mauad and Gustavo, that's very helpful. Just one quick follow-up. Also, just factoring in a little bit the competitive environment. I mean, we saw ABECS numbers come out recently showing industry growing around 8% or so. We've seen some of your largest competitors growing well, north of 20%. How is the competitive environment? Is it changing at all? Does that present any risk at all for you guys?

Speaker #1: We've seen some of your largest competitors growing well north of 20%. How is the competitive environment? Is it changing at all? Does that present any risk at all for you guys?

Speaker #7: Tito, I think that on the S&B landscape, we pretty much have had the same competitive environment for the past 24 months, where we have pretty much us, Stone, Mercado Pago, and CloudWalk playing at these levels.

Carlos Mauad: Tito, I think that on the SMB landscape, I think that we pretty much have the same competitive environment for the past 24 months, where we have pretty much us, Stone, Mercado Pago, and CloudWalk playing at this level. When we see competitors growing like 20% to 25% TPV year over year, we are talking about a different cluster of customers here. We're talking about enterprise, super-acquirers. That's a different business than what we are running here. Again, we see the industry growth. We are happy that the industry is growing. Of course, as we have a more stable pricing environment at this point, as long as we don't have to input the friction of increasing or repricing the take rates of our customers.

Speaker #7: When we see competitors growing like 20, 25 percent TPV year over year, we are talking about a different cluster of customers here. We're talking about enterprise, subacquirers.

Speaker #7: That's a different business than what we are running here. And again, we see the industry growth. We are happy that the industry is growing.

Speaker #7: And of course, as we have a more stable pricing environment at this point, as long as we don't have to input the friction of increasing or repricing the take rates of our customers.

Speaker #7: So we restart to build vintage after vintage in terms of customer acquisition, to make sure that we keep up with the market growth in terms of payments.

Carlos Mauad: We restart to build vintage after vintage in terms of customer acquisition to make sure that we keep up with the market growth in terms of payments.

Speaker #9: And Tito, if I may add, I think that pricing rationale is continuing to prevail among the players in the industry. That's very important. And it adds when we consider that the rationale in terms of pricing and competition, and also when we consider that the industry is still growing at a healthy pace with growth in terms of TPV, and also a very important growth in terms of peaks in the industry—both double digits in the industry.

Gustavo Sechin: Tito, if I may add. I think that pricing rationale continues to prevail among the players in the industry. That's very important. It adds when we consider the rationality in terms of pricing, price and competition, and also when we consider that the industry is still growing in a healthy pace with a growth in terms of TPV and also a very important growth in terms of Pix in the industry, both to high single or double digits in the industry. That's very important because it sustain the transactionality, it sustain the principality of the customers inside our ecosystem again.

Speaker #9: That's very important because it's sustained a transactionality. It's sustained the principality of the customers inside our ecosystem again.

Speaker #7: And Tito, just one more point—not related to this question, but regarding the question you asked about credit—just to remind everyone, it's important to highlight here line 9.

Carlos Mauad: Tito, just one more point, not related to this question, but the question that you made about credit. Just to remember, it is important to highlight here, slide 9. Even with this credit cycle changing in Brazil, our NPLs are pretty much stable and almost half of the industry. Still we have the comfort to keep growing our credit portfolio because we have lower NPLs, almost half of the industry. We have excess of capital in our balance sheet. We don't see any concerns to hurt our credit portfolio at this point.

Speaker #7: Even with this credit cycle changing in Brazil, our NPLs are pretty much stable—and almost half of the industry. So, still, we have the comfort to keep growing our credit portfolio because we have lower NPLs, almost half of the industry.

Speaker #7: We have excess of capital in our balance sheet. So we don't see any concerns to hurt our credit portfolio at this point.

Speaker #1: Okay. No, very helpful. Thank you, guys.

Tito Labarta: Okay. No, very helpful. Thank you, guys.

Speaker #10: Our next question comes from Daniel Vaz with Safra. You can open your microphone.

Sophia: Our next question comes from Daniel Vaz with Safra. You can open your microphone.

Operator: Our next question comes from Daniel Vaz with Safra. You can open your microphone.

Speaker #11: Thank you, everyone. Good night, Lutra. Good night, Mawad and Gustavo. Congrats on the results. I was looking specifically on your working capital origination in the presentation.

Daniel Vaz [Lead Analyst: Thank you, everyone. Good night and good night, ultra good night, Mauad and Gustavo. Congrats on the results. I was looking specifically on your working capital origination in the presentation.

Daniel Vaz: Thank you, everyone. Good night and good night, ultra good night, Mauad and Gustavo. Congrats on the results. I was looking specifically on your working capital origination in the presentation.

Daniel Vaz [Lead Analyst: You break it down only in the quarters and you have a gray bar for the future, right? Does that imply you're having enough, good results and good vintages to increase your origination working capital? What's the baseline? What's the expected level we should see for the monthly, I guess you were guiding in the past for like BRL 70 million monthly origination in the working capital. Are you comfortable enough to double that, or any level that you would like to share with us? Thank you.

Speaker #11: You break it down in the quarters, and you have a gray bar for the future, right? Does that imply you're having enough good results and good vintages to increase your origination and working capital?

Daniel Vaz: You break it down only in the quarters and you have a gray bar for the future, right? Does that imply you're having enough, good results and good vintages to increase your origination working capital? What's the baseline? What's the expected level we should see for the monthly, I guess you were guiding in the past for like BRL 70 million monthly origination in the working capital. Are you comfortable enough to double that, or any level that you would like to share with us? Thank you.

Speaker #11: What's the baseline? What's the expected level we should see for the monthly, I guess, you were guiding in the past for like 70 million monthly originations in the working capital?

Speaker #11: Are you comfortable enough to double that, or any level that you would like to share with us? Thank you.

Speaker #7: Hello, Vaz. This is Mawad. Thank you again for your question. Yes, the gray bar kind of gives you a soft guidance on what is coming up on the second quarter.

Carlos Mauad: Hello, Vaz. This is Mauad. Thank you again for your question. Yes, the gray bar, kind of gives you a soft guidance on what is coming up on Q2. We still quite confident on keeping growing the working capital origination quarter-over-quarter. Of course, there are many clusters that we are running tests to see where it's gonna land in terms of credit performance before we roll out. Also there are some products enhancements that we are developing at this point that can push another cycle of growth on our credit products here, especially on the working capital, where we have a very strong right to it.

Speaker #7: So, we are still quite confident on keeping growing the working capital origination, quarter over quarter. Of course, there are many clusters that we are running tests on to see where it's going to land in terms of credit performance before we roll out.

Speaker #7: And also, there are some product enhancements that we are developing at this point that can push another cycle of growth on our credit products here, especially on the working capital, where we have a very strong right to it.

Speaker #7: So again, you're going to see growth quarter over quarter. And whenever we see the limits on it, you guys will have the information.

Carlos Mauad: Again, you're gonna see growth quarter-over-quarter, and whenever we see the limits on it, you guys will have the information.

Speaker #1: Good. And if you can share with us maybe the clusters you're having the most success or any types of maturity or any types of duration that this credit is going to have, it would be very, very good to hear as well.

Daniel Vaz [Lead Analyst: Good. If you can share with us, maybe the clusters you are having the most success or any types of maturity or any types of duration that this credit is going to have, it would be very good to hear as well.

Daniel Vaz: Good. If you can share with us, maybe the clusters you are having the most success or any types of maturity or any types of duration that this credit is going to have, it would be very good to hear as well.

Speaker #7: Here, the clusters, as pretty much as in all the credit products, here we work in a range. Where you have the best clusters, they mainly do not access credit because they do not have the need.

Carlos Mauad: Here, the clusters as pretty much as input in all the credit products. Here we work in a range where you have like the best clusters. They mainly do not access credits because they do not have the need. The down part of these credit risk rank doesn't perform. Again, we work in this sweet spot where we have a good conversion, a good yield, and it has the potential to generate credit outstanding. We are always talking in this range in terms of credit performance in the middle where we can optimize net credit margins.

Speaker #7: And the down part of these credit risk rank doesn't perform. So again, we're working these sweet spot where we have a good conversion, a good yield, and it has the potential to generate credit outstanding.

Speaker #7: So it's we are talking we are always talking in this range in terms of credit performance in the middle where we can optimize net credit margins.

Speaker #9: And also, Daniel, Gustavo here, I think that's very important to consider that we are focusing on our internal customer base. At this point.

Gustavo Sechin: Daniel, Gustavo here. I think that's very important to consider that we are focusing on our internal customer base at this point.

Speaker #11: Pretty clear, guys. Thank you.

Daniel Vaz [Lead Analyst: Pretty clear, guys. Thank you.

Daniel Vaz: Pretty clear, guys. Thank you.

Speaker #10: Our next question comes from Arnon Shirazi with Citi. You can open your microphone.

Sophia: Our next question comes from Arnon Shirazi with Citi. You can open your microphone.

Operator: Our next question comes from Arnon Shirazi with Citi. You can open your microphone.

Speaker #12: Hi, guys. Good evening. Thank you for taking my question. My question is also related to the credit. You reaffirmed the 2029 goal related to credit.

Arnon Shirazi: Hi, guys. Good evening. Thank you for taking my question. My question is also related to the credit. You reaffirmed the 2029 goal related to credit. You have a BRL 25 billion portfolio, but we have been seeing some changes in regulation, including caps. I wonder if this impact growth appetite for the next years, and also it should impact the overall results expected until 2029. Thank you.

Speaker #12: I'll have a 25 billion rise portfolio. But we have been seeing some changes in regulation, including caps. I wonder if this impact growth appetite for the next years.

Speaker #12: And also, it should impact the overall results expected until '29. Thank you.

Speaker #7: Of course, thank you for your question. So of course, there are many changes on regulations, caps, products moving around. But the same way some opportunities get away, some new opportunities show up.

Carlos Mauad: Thank you for your question. There are many change on regulations, caps, products moving around. The same way some opportunities get away, some new opportunities show up, we can build our credit outstanding. It would be too soon for us to, for example, to anticipate any kind of impact on what was the recent moves on the INSS, the retired payroll loans. We are also on the very beginning of our pilot here on the private companies, payroll loans, that also has a huge potential on our customer database that's gonna replace part of the volume that we lost on the FGTS factory receivables.

Speaker #7: So we can build our credit outstanding. So it would be too soon for us to, for example, to anticipate any kind of impact on what was the recent moves on the INSS, the retire payroll allowance.

Speaker #7: We are also at the very beginning of our pilot here on the private companies' payroll allowance, which also has huge potential for our customer database. That's going to replace part of the volume that we lost on the FTTS factory.

Speaker #7: Receivable. So again, those moving parts, it's part of the management's problems here to solve it up and to make sure that we can deliver our long-term guidance.

Carlos Mauad: Again, those moving parts, is part of the management's problems here to solve it up and to make sure that we can deliver our long-term guidance.

Arnon Shirazi: Crystal clear. Thank you.

Speaker #12: We're so clear. Thank you.

Speaker #10: Our next question from Niha Agarwala with HSBC. You can open your microphone.

Sophia: Our next question from Neha Agarwala with HSBC. You can open your microphone.

Operator: Our next question from Neha Agarwala with HSBC. You can open your microphone.

Neha Agarwala: Hi. Thank you for taking my question. Good to see improvement in the trends for the TPV. Can you give us a bit more color regarding segmental information? How is the SMB segment doing, which MSMB, which is more of a core segment for you? Has that side to pick up again? How is the competition in particularly that segment, given that some of your competitors are trying to put more emphasis on that, adding more improving their customer service? Just some current SMB would be very helpful. How sustainable is the OpEx improvement that we have seen this quarter? Thank you so much.

Speaker #13: Hi. Thank you for taking my question. Good to see improvement in the trends for the TPV. Can you give us a bit more color regarding segmental information, how is the SMB segment doing, which MSMB, which is more of a core segment for you?

Speaker #13: Has that started to pick up again, and how is the competition in particularly that segment, given that some of your competitors are trying to put more emphasis on that, adding more improving their customer service?

Speaker #13: So just some current SMB would be very helpful. And how sustainable is the OPEX improvement that we have seen this quarter? Thank you so much.

Carlos Mauad: This is Mauad. Thank you for your question, Neha. Here on the SMB landscape, we didn't see like any major change on how those customers are behaving. Of course, we are always optimizing our service to this specific kind of customer, our pricing strategy on acquisition, the way we delivered our banking products to those customers to make sure that we have a very strong profitability coming out of these relationships. Again, we do not try to enter in this fight only looking at price or the commodity products that the entire industry have. We try to bring our bundle offer here to make sure that we can monetize at the right level these SMBs relationships.

Speaker #7: This is Mawad. Thank you for your question, Niha. Here on the SMB landscape, we didn't see any major change on how those customers are behaving.

Speaker #7: Of course, we are always optimizing our service to this specific kind of customer, our pricing strategy on acquisition, the way we delivered our banking products to those customers to make sure that we have a very strong profitability coming out of these relationships.

Speaker #7: So again, we do not try to enter in this fight only looking at price or the commodity products that the entire industry has. We try to bring our bundle offer here to make sure that we can monetize at the right level these SMBs' relationships.

Speaker #7: So again, I think that we have the best product stack for these specific customers. And we are investing a lot in terms of product evolution to make sure that we deliver the best quality in terms of service provider to those customers.

Carlos Mauad: Again, I think that we have the best product stack for these specific customers, and we are investing a lot in terms of product evolution to make sure that we deliver the best quality in terms of service provider to those customers.

Gustavo Sechin: Neha, Gustavo here. Let me talk about the topics. I would say that we are just in the beginning in terms of the opportunities that we see in terms to continue generating operational leverage. You know that we have been consistently delivering some gains in terms of our operating leverage, but I see that huge opportunities inside of the company. It remains one of the main tools that we are gonna work, not only in 2026, but also in the long term. I can say that we are seeing opportunities both on operational side and also in terms of customer experience, the use of AI to help us to gain product-productivity, to help us to gain a more deeper knowledge about our customer and how we can deploy those initiatives through the year.

Speaker #9: Niha, Gustavo here. Let me talk about the OPEX. I would say that we are just in the beginning in terms of the opportunities that we see in terms to continue generating operating leverage.

Speaker #9: You know that we have been consistently delivering some gains in terms of our rating leverage, but I see that there are huge opportunities inside of the company.

Speaker #9: So it remains one of the main tools that we are going to work with, not only in 2026, but also in the long term. I can say that we are seeing an opportunity both on the operational side and also in terms of customer experience, the use of AI to help us to gain productivity, to help us to gain a deeper knowledge about our customers, and how we can deploy those initiatives through the year.

Speaker #9: So I would say that we are just in the beginning of what we can generate in terms of operating leverage.

Gustavo Sechin: I would say that we are just in the beginning of what we can generate in terms of operating leverage.

Speaker #13: Thank you so much.

Neha Agarwala: Thank you so much.

Speaker #10: Our next question comes from William Barranjard with Itaú BBA. You can open your microphone.

Sophia: Our next question comes from William Barranjard with Itaú BBA. You can open your microphone.

Operator: Our next question comes from William Barranjard with Itaú BBA. You can open your microphone.

Speaker #11: Good evening. For the presentation, I have two quick ones. First, going back to credit, right? Especially credit quality. Can you give us any color on how credit quality is doing, especially on the non-secured lines?

William Barranjard: Good evening. For the presentation, I have two quick ones. First, going back to credit, right? Especially credit quality. Can you give us any color of how credit quality is doing, especially on the non-secured lines? You know, I understand it's a new line, but if everything is going accordingly to what you were expecting, if things deteriorated a little bit lately or not, just overall your views here concentrated on the clean lines. Also, this is a very quick one, regarding your other financial income, what drove the quarter on quarter growth? It's about 30%, just wanted to understand that.

Speaker #11: I understand it's a new line, but if everything is going accordingly to what you were expecting, if things that you rated a little bit lately or not, just overall, your views here concentrated on the clean lines.

Speaker #11: And also, this is a very quick one. Regarding your other financial income, what drove the quarter-on-quarter growth? It's about 30%, so just wanted to understand that.

Carlos Mauad: Thank you for your question. This is Mauad. On our unsecured products, credit performance is coming at a right level in terms of profitability. The working capital product, it's a high yield product here, so it's not a product that's gonna optimize NPLs. It is a product that's gonna optimize net credit margin. Again, nothing coming out of the guardrails that we have on the company's governance. The other unsecured product that you see growing that it was on our credit outstanding is light. It is credit cards that grew something like 7% quarter-over-quarter.

Speaker #7: Thank you for your question. This is Mawad. On our unsecured products, credit performance is coming at the right level in terms of profitability. The working capital product—it's a high-yield product here.

Speaker #7: So, it's not a product that's going to optimize NPLs. It is a product that's going to optimize net credit margin. So again, nothing coming out of the guardrails that we have on the company's governance.

Speaker #7: The other unsecured product that you see growing, that was on our credit outstanding slide, is credit cards that grew something like 7% quarter over quarter.

Speaker #7: And in this specific product, as it has a longer payback here, we are being more conservative on the cutoffs on the credit performance. So that's a little bit of color on how we are dealing with managing the credit risk between those two main products that we have here on the unsecured line.

Carlos Mauad: In this specific product, as it has a longer payback here, we are being more conservative on the cutoffs on the credit performance. That's a little bit of a color on how we are dealing on managing the credit risk between those two main products that we have here on the unsecured line.

Speaker #9: How it is, Gustavo. If you're talking about the other financial incomes, despite that we are seeing that increase in the on a quarter over one year over year perspective, there is not no recurring item.

Gustavo Sechin: It is Gustavo here. Talking about the other financial income, despite that we are seeing that increase on a year-over-year perspective, there is no recurring item. I think that's much more related to the seasonality that we are seeing on the float side, and then the Selic rate, than something different than that.

Speaker #9: I think that's much more related to the seasonality that we are seeing on the float side. And then the select rate, then something different than that.

Speaker #11: Okay. Thank you.

William Barranjard: Okay. Thank you.

Speaker #10: Our next question comes from Antonio, who is with Bank of America. You can open your microphone.

Sophia: Our next question comes from Antonio Ruette with Bank of America. You can open your microphone.

Operator: Our next question comes from Antonio Ruette with Bank of America. You can open your microphone.

Speaker #12: Hi, guys. Thank you for your time. So my question goes on the guidance. You are running about both foreign line with the guidance for 2026, but as you mentioned, the due rate rated the guidance, the long-term guidance.

Antonio Ruette: Hi, guys. Thank you for your time. My question goes on the guidance. You are running about, both or in line with the guidance for 2026. As you mentioned, you reiterated the guidance, the long-term guidance. This will imply an acceleration, right? Particularly when we're talking about the loan growth. My question here is, should we expect this acceleration loan growth already in 2027? Are you seeing what you should have been seeing to accelerate the loan growth in 2027? What should be the key lines here? The same question here goes for the gross profit. Once we are past the 2026, what should be the main drivers here? Thank you.

Speaker #12: This will deploy an acceleration, right? Particularly when we're talking about the loan growth. So my question here is, should we expect this acceleration in loan growth already in '27?

Speaker #12: Are you seeing what you should have been seeing to accelerate the loan growth in '27? And what should be the key lines here? And the same question here goes for the gross profit.

Speaker #12: Once we're past '26, what should be the main drivers here? Thank you.

Carlos Mauad: Hello, Wed. This is Mauad. I'm going to pick the first part of your question here. You're right. You're going to see a pickup in terms of growth from 2027 in credit, I explain you why. There are two main factors here. First, part of the products that we already have on our portfolio here to offer our customers, it is an unsecured product. Due to the macro environment, the high level of interest rates at this point, we don't see the conditions to accelerate more than what we are showing at this point. There is also a second factor here, which is the product development. Part of our products are not even in production yet, and part of our products are in pilot.

Speaker #7: Hello, Huet. This is Mawad. I'm going to pick the first part of your question here. So you're right. We're going to see a pickup in terms of growth from 2027.

Carlos Mauad: Hello, Ruette. This is Mauad. I'm going to pick the first part of your question here. You're right. You're going to see a pickup in terms of growth from 2027 in credit, I explain you why. There are two main factors here. First, part of the products that we already have on our portfolio here to offer our customers, it is an unsecured product. Due to the macro environment, the high level of interest rates at this point, we don't see the conditions to accelerate more than what we are showing at this point. There is also a second factor here, which is the product development. Part of our products are not even in production yet, and part of our products are in pilot.

Speaker #7: In credit and I explain to you why. There are two main factors here. First, part of the products that we already have on our portfolio here to offer our customers.

Speaker #7: It is an unsecured product. So, due to the macro environment and the high level of interest rates at this point, we don't see the conditions to accelerate more than what we are showing at this point.

Speaker #7: And that is also a second factor here, which it is the product development. Part of our products are not even in production yet. And part of our products are in pilot as I mentioned here, the payroll loans that we are rolling out here for the employees of the company.

Carlos Mauad: As I mentioned here, the payroll loans that we are rolling out here for the employees of the company, and probably by the beginning of H2 of this year, we're gonna go to the open market, offering that to different employees of different companies. Again, those are the two main factors that explain why we will not see a growth higher than what we see on the CAGR for 2020, 2029, and we should expect on 2027 and on a higher growth in terms of credit outstanding. I'm gonna pass here to Gustavo to answer the gross profit part of the question.

Speaker #7: And probably by the beginning of the second half of this year, we're going to go to the open market, offering that to different employees of different companies.

Speaker #7: So again, those are the two main factors that explain why we will not see growth higher than what we see on the CAGR for 2020–2029.

Speaker #7: And we should expect, in 2027 and beyond, a higher growth in terms of credit outstanding. I'm going to pass here to Gustavo to answer the gross profit part of the question.

Speaker #9: Hi, Huet. Gustavo here. Basically, when we considered our gross profit, our guidance in terms of long-term guidance in terms of gross profit, the financial cost, and then also the impact of the levels of select that we have will, and during this year, impact negatively in our numbers.

Gustavo Sechin: Hi, Wed. Gustavo here. Basically, when we consider our gross profit, our long-term guidance in terms of gross profit, the financial cost and then also the impact of the levels of Selic that we have will, and during this year impact negatively in our numbers. Again, as we foresee, that the reduction in rates will continue going forward, not only in 2026 but also 2027, 2028, it will have a positive effect in our gross profit.

Gustavo Sechin: Hi, Ruette. Gustavo here. Basically, when we consider our gross profit, our long-term guidance in terms of gross profit, the financial cost and then also the impact of the levels of Selic that we have will, and during this year impact negatively in our numbers. Again, as we foresee, that the reduction in rates will continue going forward, not only in 2026 but also 2027, 2028, it will have a positive effect in our gross profit.

Speaker #9: But again, as we foresee that the reduction in rates will continue going forward, not only in 2026, but also in '27 and '28, it will have a positive effect on our gross profit.

Speaker #9: Remember that when we were before that beginning in terms of monetary tightening that started back in September, October 2024, we were running in terms of financial costing almost below the size that we were—at least half what we are running the financial costs right now.

Gustavo Sechin: Remember that when we were before that beginning in terms of monetary tightening, that it start back in October, September, October 2024, we were running in terms of financial costing almost every below the size that we were, that of at least half what we were running the financial costing right now. Again, as we are seeing the reduction in rates, it will positively impacting our gross profit. That's one effect. Also in terms of growth in terms of credit, we are just in the beginning, so it will mature, it will contribute in terms of cross-sell, not all in terms of the banking, but also in terms of the cross-sell in the payment business by itself.

Speaker #9: So again, as we are seeing the reduction in rates, it will positively impact our gross profit. So that's one effect. And also, in terms of growth, in terms of credit, we are just in the beginning.

Speaker #9: So, it will mature. It will contribute in terms of cross-sell, not only in terms of the banking, but also in terms of the cross-sell in the payment business itself.

Speaker #12: All right. Thank you.

Antonio Ruette: All right. Thank you.

Speaker #10: Our next question comes from Marcelo Mizahi with Bradesco. You can open your microphone.

Sophia: Our next question comes from Marcelo Mizrahi with Bradesco. You can open your microphone.

Operator: Our next question comes from Marcelo Mizrahi with Bradesco. You can open your microphone.

Speaker #11: Hello, guys. About the opportunity—congratulations on the results. My question, I have two questions. So, the first one is regarding those new initiatives to reduce the cost of funding for the company.

Marcelo Mizrahi: Hello, guys. The opportunity, congratulations on the results. My question, I have two questions. First one is regarding those new initiatives to reduce the cost of the funding of the company. How big could it be or if you can come back to the levels that we are before reducing the size of the deposits compared to the total funding or now or not? Trying to understand this like good tailwind to the cost of funding. First question is. The second question is regarding the expenses. We saw a very good number, so a reduction of the nominal expenses year by year. My question is, if it is possible to see during the year expenses growing less than inflation on the year-end? Thank you.

Speaker #11: So, how big could it be, or if you can come back to the levels that we were at before, reducing the size of the deposit compared to the total funding? Or not? I'm trying to understand if this is a good tailwind to the cost of funding.

Speaker #11: First question is—the second question is regarding the expenses. So we saw a very good number, a reduction of the nominal expenses year by year.

Speaker #11: So, my question is if it is possible to see, during the year, expenses growing less than inflation at the year-end. Thank you.

Carlos Mauad: Mizrahi, Gustavo here. I will start to your second question. I would say that you must consider that we have, in terms of, our expense, a mix between variable and fixed expense. We have a very important component in terms of variable expense. Growing expense below inflation, for sure that is a target that we are always seeking, but it's a little bit hard to set as a reference in the short term. That's the one point. Again, as I said in the previous question, we are just in the beginning in terms of how we can capture opportunities to generate operational leverage in different initiatives through the company.

Gustavo Sechin: Mizrahi, Gustavo here. I will start to your second question. I would say that you must consider that we have, in terms of, our expense, a mix between variable and fixed expense. We have a very important component in terms of variable expense. Growing expense below inflation, for sure that is a target that we are always seeking, but it's a little bit hard to set as a reference in the short term. That's the one point. Again, as I said in the previous question, we are just in the beginning in terms of how we can capture opportunities to generate operational leverage in different initiatives through the company.

Speaker #9: Hi, Mizahi. Gustavo here. I will start for you. To your second question, I would say that you must consider that we have, in terms of our expense, a mix between variable and fixed expenses.

Speaker #9: So, we have a very important component in terms of variable expense. So, growing expense below inflation, for sure, that is a part that we are always seeking, but it's a little bit hard to set as a reference in the short term.

Speaker #9: That's the one point. But again, as I said in the previous question, we are just at the beginning in terms of how we can capture opportunities to generate operational leverage.

Speaker #9: In different initiatives through the company. Talking about the funding cost, as Mawad said, I think that we are going to see some improvement in terms of the initiatives that we just implemented.

Carlos Mauad: Talking about the funding cost, as Mauad said, I think that we are gonna see some improvement in terms of the initiatives that we just implemented. On the other side, I would say that those kind of initiatives has a strategic component that we prefer to not disclose at this point.

Gustavo Sechin: Talking about the funding cost, as Mauad said, I think that we are gonna see some improvement in terms of the initiatives that we just implemented. On the other side, I would say that those kind of initiatives has a strategic component that we prefer to not disclose at this point.

Speaker #9: But on the other side, I would say that those kinds of initiatives have a strategic component that we prefer not to disclose at this point.

Speaker #11: Okay. But there are sorry to ask a follow-up here. But so it's a new ways of to improve the cost of funding. I mean, it's another strategy to improve the funding cost.

Marcelo Mizrahi: Okay. Sorry to ask a follow-up here.

Marcelo Mizrahi: It's new ways of to improve the cost of funding. I mean, it's another strategy to improve the funding cost. Those are the strategies here?

Speaker #11: Those are the strategies here.

Speaker #9: Yes. Yes. Sure. Without compromising our deposit, of course. We don't want to decrease the cost and decrease the deposit. We want to do both—decrease the cost while growing deposits.

Carlos Mauad: Yes. Yes, sure. Without compromising our deposits, of course. We don't wanna decrease the cost and decrease the deposits. We wanna do both, decrease the cost while growing deposits.

Speaker #11: Okay. Thank you.

Marcelo Mizrahi: Okay. Thank you.

Speaker #10: Our next question comes from Gustavo Schröding with CG.

Sophia: Our next question comes from Gustavo Schroden with Citi.

Operator: Our next question comes from Gustavo Schroden with Citi.

Speaker #9: Well, guys, this is the end of our call here. I would like to thank you all for your time. And for all the questions that we had the opportunity to answer here.

Carlos Mauad: Well, guys, this is the end of our call here. I would like to thank you all for your time and for all the questions that we had the opportunity to answer here. See you guys next time. Thank you very much.

Speaker #9: See you guys next time. Thank you very much.

Sophia: This concludes today's conference call. You may now disconnect and have a nice evening.

Operator: This concludes today's conference call. You may now disconnect and have a nice evening.

Speaker #10: This concludes today's conference call. You may now disconnect and have a nice evening.

[Analyst]: Goodbye.

Operator: Goodbye.