Q1 2027 Carmax Inc Earnings Call

June 17, 2026

Speaker #2: Please stand by. Your meeting is about to begin. Ladies and gentlemen, thank you for standing by. Welcome to the first quarter fiscal year 2027 CarMax earnings release conference call.

Operator 2: Please stand by. Your meeting is about to begin. Ladies and gentlemen, thank you for standing by. Welcome to the Q1 FY27 CarMax Earnings Release Conference Call. At this time, all participants are in a listen-only mode. After the speaker's presentation, there will be a question and answer session. To register to ask a question at any time, please press star one on your telephone. We do ask that you please limit yourself to one question. Please be advised that today's conference is being recorded. I would now like to hand the conference over to Mr. David Lowenstein, Vice President, Investor Relations. Please go ahead, sir.

Operator: Please stand by. Your meeting is about to begin. Ladies and gentlemen, thank you for standing by. Welcome to the Q1 FY27 CarMax Earnings Release Conference Call. At this time, all participants are in a listen-only mode. After the speaker's presentation, there will be a question and answer session. To register to ask a question at any time, please press star one on your telephone.

Speaker #2: At this time, all participants are in a listen-only mode. After the speaker's presentation, there will be a question-and-answer session. To register to ask a question at any time, please press star one on your telephone.

Speaker #2: We do ask that you please limit yourself to one question. Please be advised that today's conference is being recorded. I would now like to hand the conference over to Mr. David Lowenstein, Vice President, Investor Relations.

Operator: We do ask that you please limit yourself to one question. Please be advised that today's conference is being recorded. I would now like to hand the conference over to Mr. David Lowenstein, Vice President, Investor Relations. Please go ahead, sir.

Speaker #2: Please go ahead, sir.

Speaker #3: Thank you, Beau. Good morning, everyone. Thank you for joining our fiscal 2027 first quarter earnings conference call. I'm here today with Keith Barr, President and CEO; Enrique Mayor Mora, Executive Vice President and CFO; and Jon Daniels, Executive Vice President, CarMax Auto Finance.

David Lowenstein: Thank you, Bo. Good morning, everyone. Thank you for joining our FY27 Q1 earnings conference call. I'm here today with Keith Barr, President and CEO, Enrique Mayor-Mora, Executive Vice President and CFO, and Jon Daniels, Executive Vice President, CarMax Auto Finance. Let me remind you, our statements today that are not statements of historical fact, including, but not limited to, statements regarding the company's future business plans, prospects, and financial performance, are forward-looking statements we make pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements are based on our current knowledge, expectations, and assumptions and are subject to substantial risks and uncertainties that could cause actual results to differ materially from our expectations. In providing projections and other forward-looking statements, we disclaim any intent or obligation to update them.

Speaker #3: Let me remind you, our statements today that are not statements of historical fact, including but not limited to statements regarding the company's future business plans, prospects, and financial performance, are forward-looking statements we make pursuant to the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995.

Speaker #3: These statements are based on our current knowledge, expectations, and assumptions, and are subject to substantial risks and uncertainties that could cause actual results to differ materially from our expectations.

Speaker #3: In providing projections and other forward-looking statements, we disclaim any intent or obligation to update additional information on important factors and risks that could affect these expectations. Please see our Form 8-K filed with the SEC this morning and our annual report on Form 10-K for fiscal year 2026 previously filed with the SEC.

David Lowenstein: For additional information on important factors and risks that could affect these expectations, please see our Form 8-K filed with the SEC this morning and our annual report on Form 10-K for fiscal year 2026, previously filed with the SEC. Please note, in addition to our earnings release, we have also prepared a quarterly investor presentation, and both documents are available on the investor relations section of our website. Should you have any follow-up questions after the call, please feel free to contact our investor relations department at 804-747-0422, extension 7865. Lastly, let me thank you in advance for asking only one question and getting back in the queue for more follow-ups. Keith?

Speaker #3: Please note, in addition to our earnings release, we have also prepared a quarterly investor presentation. Both documents are available on the Investor Relations section of our website.

Speaker #3: Should you have any follow-up questions after the call, please feel free to contact our Investor Relations department at (804) 747-0422, extension 7865. Lastly, let me thank you in advance for asking only one question and getting back in the queue for more follow-ups.

Speaker #3: Keith?

Speaker #2: Thank you, David. Good morning, everyone, and thanks for joining us. Since our earnings call last quarter, I have continued spending my time across the entirety of our business—listening and learning—while engaging with our associates, customers, and investors.

Keith Barr: Thank you, David. Good morning, everyone, and thanks for joining us. Since our earnings call last quarter, I've continued spending my time across the entirety of our business, listening and learning while engaging with our associates, customers, and investors. These conversations have reinforced my understanding of both the strengths that differentiate CarMax from our competition and the opportunities we have to execute better, strengthen our performance, and reach our full potential. We have an award-winning people-first culture, an iconic brand, an irreplaceable national footprint, and meaningful digital capabilities. No company can replicate these assets at scale. When fully harnessed, this combination enhances our competitive advantage and will drive our market share growth and financial returns in one of the largest consumer markets in America and one that remains highly fragmented. Our objective is clear: deliver strong unit and earnings growth that enables us to consistently reward our shareholders.

Speaker #2: These conversations have reinforced my understanding of both the strengths that differentiate CarMax from our competition and the opportunities we have to execute better, strengthen our performance, and reach our full potential.

Speaker #2: We have an award-winning, people-first culture and iconic brand, an irreplaceable national footprint, and meaningful digital capabilities. No company can replicate these assets at scale.

Speaker #2: When fully harnessed, this combination enhances our competitive advantage and will drive our market share growth and financial returns in one of the largest consumer markets in America, and one that remains highly fragmented.

Speaker #2: Our objective is clear: deliver strong unit and earnings growth that enables us to consistently reward our shareholders. However, it is also clear there are some areas that have impeded our ability to perform to our full potential.

Keith Barr: However, it is also clear there are some areas that have impeded our ability to perform to our full potential. Our core operations are not yet fast and efficient enough. Retail prices and selection must continue to improve, and our costs remain too high. Further, our digital experience is too complex and not seamlessly connected to the in-person experience. When a customer arrives at one of our stores, we do not make it as easy for them as it should be, given all the steps they have taken online, ultimately impacting conversion and preventing us from fully leveraging our unmatched scale and store network. We know exactly what needs to change, and we're moving forward with urgency.

Speaker #2: Our core operations are not yet fast and efficient enough. Retail prices and selection must continue to improve, and our costs remain too high. Further, our digital experience is too complex and not seamlessly connected to the in-person experience.

Speaker #2: When a customer arrives at one of our stores, we do not make it as easy for them as it should be, given all the steps they have taken online.

Speaker #2: This has put friction in the customer experience and ultimately impacted conversion, preventing us from fully leveraging our unmatched scale and store network. We know exactly what needs to change, and we're moving forward with urgency.

Speaker #2: Today, I'm introducing our strategy for growth, built around four pillars that place the customer at the center of everything we do and are designed to meaningfully improve how we operate at scale and support consistently strong performance.

Keith Barr: Today, I'm introducing our strategy for growth, built around four pillars that place the customer at the center of everything we do, and are designed to meaningfully improve how we operate at scale and support consistently strong performance. The first pillar of our strategy is great offering. We will give customers every reason to choose CarMax. We will ensure our pricing remains competitive across demand cycles, while we both grow our saleable inventory and provide customers faster access to our vehicles. For example, to further improve our price competitiveness, we are incorporating competitive market insights within our pricing algorithms more granularly with a stronger emphasis on local data points. Additionally, we're expanding comparison points across a broader set of vehicles to sharpen our individual unit pricing. Our second pillar is easy experience. We will make it easy to do business with us through a seamless experience.

Speaker #2: The first pillar of our strategy is a great offering. We will give customers every reason to choose CarMax. We will ensure our pricing remains competitive across demand cycles while we both grow our saleable inventory and provide customers faster access to our vehicles.

Speaker #2: For example, to further improve our price competitiveness, we are incorporating competitive market insights within our pricing algorithms more granularly. With a stronger emphasis on local data points, we are also expanding comparison points across a broader set of vehicles to sharpen our individual unit pricing.

Speaker #2: Our second pillar is easy experience. We will make it easy to do business with us through a seamless experience. Industry research, as well as our own, shows that customers want digital convenience combined with an in-store connection.

Keith Barr: Industry research, as well as our own, shows that customers want digital convenience combined with an in-store connection. Buying a car is one of the biggest financial decisions someone makes, and they have a strong desire to see, touch, and test-drive a vehicle that will be part of their daily lives for years to come. We see significant opportunities to better integrate our digital capabilities with our stores to improve conversion and the customer experience. Our near-term focus is to simplify communication with customers before they arrive in store, to enhance their readiness to progress upon arrival, and to provide associates with the tools they need to drive conversion. Our stores reach 85% of the US population, which gives us access to the largest total addressable market. As a result of this initiative, we expect more customers will visit our stores and we will sell more cars.

Speaker #2: Buying a car is one of the biggest financial decisions someone makes, and they have a strong desire to see, touch, and test drive a vehicle that will be part of their daily lives for years to come.

Speaker #2: We see significant opportunities to better integrate our digital capabilities with our stores to improve conversion and the customer experience. Our near-term focus is to simplify communication with customers before they arrive in store.

Speaker #2: To enhance their readiness to progress upon arrival, and to provide associates with the tools they need to drive conversion. Our stores reach 85% of the U.S. population.

Speaker #2: This gives us access to the largest total addressable market. As a result of this initiative, we expect more customers will visit our stores, and we will sell more cars.

Speaker #2: Our third pillar is to add value on each transaction. This pillar focuses on growing profitability by maximizing value across all aspects of our business and incorporates our CAF full-spectrum ambitions, as well as the extended protection plan redesign initiatives that are already underway.

Keith Barr: Our third pillar is to add value on each transaction. This pillar focuses on growing profitability by maximizing value across all aspects of our business and incorporates our full spectrum ambitions, as well as the extended protection plan redesign initiatives that are already underway. Regarding full spectrum, progress will be measured by our ability to grow penetration and drive longer-term profitability. For EPP, progress will be measured by margin expansion over time. On both, we have shown progress this quarter and I expect it to continue. Our final pillar is run lean. We will reimagine our cost structure to enable a great offering. Initiatives already in flight include reducing reconditioning costs through technology and operational efficiency while continuing to deliver the high-quality vehicles customers expect from CarMax. We are also working to enhance our logistics network and are continuing to reduce our SG&A.

Speaker #2: Regarding CAF full-spectrum, progress will be measured by our ability to grow penetration and drive longer-term profitability. For EPP, progress will be measured by margin expansion over time.

Speaker #2: On both, we have shown progress this quarter, and I expect it to continue. Our final pillar is 'Run Lean.' We will reimagine our cost structure to enable a great offering.

Speaker #2: Initiatives already in flight include reducing reconditioning costs through technology and operational efficiency, while continuing to deliver the high-quality vehicles customers expect from CarMax. We are also working to enhance our logistics network and are continuing to reduce our SG&A.

Speaker #2: Our focus is to self-fund more competitive vehicle prices through more efficient operations, rather than a combination of lower GPUs and efficiency gains, as we are doing this year.

Keith Barr: Our focus is to self-fund more competitive vehicle prices through more efficient operations, rather than a combination of lower GPUs and efficiency gains as we are doing this year. We continue to make progress in this area. In terms of logistics, we are focused on reducing unproductive transfers, resetting our network design, and optimizing fleet utilization across CarMax and third parties. We intend to reduce costs and improve our network for increased speed. Regarding SG&A, last quarter, we increased our fiscal year 2027 exit rate savings target from $150 million to $200 million. We remain on track to achieve this target and will continue to drive for expense efficiencies. We are moving at pace with this strategy.

Speaker #2: We continue to make progress in this area. In terms of logistics, we are focused on reducing unproductive transfers, resetting our network design, and optimizing fleet utilization across CarMax and third parties.

Speaker #2: We intend to reduce costs and improve our network for increased speeds. Regarding SG&A, last quarter we increased our fiscal year '27 exit rate savings target from $150 million to $200 million.

Speaker #2: We remain on track to achieve this target and will continue to drive for expense efficiencies. We are moving at pace with this strategy. While this work will take time, we are encouraged that the progress our teams have been making across the four pillars is already translating into improved trends that we expect will continue this year.

Keith Barr: While this work will take time, we are encouraged that the progress our teams have been making across the four pillars is already translating into improved trends that we expect will continue this year. In respect to our first quarter, retail unit sales reflect the near-term steps we have been taking across pricing, marketing, and conversion to strengthen the business and drive performance. On a year-over-year basis, and against our strongest quarter from fiscal 2026, we delivered slight growth. Additionally, we levered SG&A on a total unit basis, expanded CarMax Auto Finance penetration, and increased extended protection plan margin, all while improving our year-over-year EPS trends. Enrique and Jon will speak to our first quarter performance in detail in a few moments. As I previously stated, our objective is clear. Deliver strong unit and earnings growth that enables us to consistently reward our shareholders.

Speaker #2: With respect to our first quarter, retail unit sales reflect the near-term steps we have been taking across pricing, marketing, and conversion to strengthen the business and drive performance.

Speaker #2: On a year-over-year basis, and against our strongest quarter from fiscal 2026, we delivered slight growth. Additionally, we leveraged SG&A on a total unit basis, expanded CarMax Auto Finance penetration, and increased extended protection plan margin.

Speaker #2: All while improving our year-over-year EPS trend. Enrique and John will speak to our first quarter performance in detail in a few moments. As I previously stated, our objective is clear.

Speaker #2: Deliver strong unit and earnings growth that enables us to consistently reward our shareholders. This begins with improving our unit growth by enhancing our customer value proposition through greater affordability, broader selection, and higher conversion.

Keith Barr: This begins with improving our unit growth by enhancing our customer value proposition through greater affordability, broader selection, and higher conversion. At the same time, we will strengthen earnings power through an improved digital and in-store experience with our stores serving as a structural moat. We'll have a more efficient operating model, deeper customer relationships, and better utilization of our differentiated scale advantages. Together, these outcomes will strengthen our market position and create long-term value for both our customers and shareholders. We plan to hold a strategic update this fall where we'll provide more detail on key initiatives and milestones. I'm excited about our strategic plan and I'm confident about the opportunity that lies ahead. Now, I'd like to turn it over to Enrique to discuss our Q1 financial performance in more detail. Enrique?

Speaker #2: At the same time, we will strengthen earnings power through an improved digital and in-store experience, with our stores serving as a structural moat. We'll have a more efficient operating model, deeper customer relationships, and better advantages.

Speaker #2: Together, these outcomes will strengthen our market position and create long-term value for both our customers and shareholders. We plan to hold a strategic update this fall, where we'll provide more detail on key initiatives and milestones.

Speaker #2: I'm excited about our strategic plan, and I'm confident about the opportunity that lies ahead. Now, I'd like to turn it over to Enrique to discuss our first quarter financial performance in more detail.

Speaker #2: Enrique.

Speaker #3: Thanks, Keith, and good morning, everyone. We are encouraged by our performance trajectory, as we are showing clear improvements in our year-over-year sales and earnings trends.

Enrique Mayor-Mora: Thanks, Keith, and good morning, everyone. We are encouraged by our performance trajectory as we are showing clear improvements in our year-over-year sales. Noted, we also made progress on SG&A reductions, expansion of EPP margins, and CAF. During the Q1, we delivered total sales of $8 billion, up 6.2% compared to last year. Across our retail and wholesale channels, we sold approximately 392,000 vehicles combined, up 3.3% versus the Q1 last year. In our retail business, total unit sales grew slightly, even as used unit comps were marginally down 0.8%. We delivered this sequential improvement in year-over-year sales despite comping over our strongest and tariff-supported prior year period retail comp of 8.1%. Sales performance this quarter was supported by more competitive vehicle pricing, an increase in strong ROI acquisition marketing, and by initial progress toward the four strategic pillars that Keith spoke to earlier.

Speaker #3: As Keith noted, we also made progress on SG&A reductions, expansion of EPP margins, and CAF. During the first quarter, we delivered total sales of $8 billion, up 6.2% compared to last year.

Speaker #3: Across our retail and wholesale channels, we sold approximately 392,000 vehicles combined, up 3.3% versus the first quarter last year. In our retail business, total unit sales grew slightly, even as used unit comps were marginally down 0.8%.

Speaker #3: We delivered this sequential improvement in year-over-year sales despite comping over our strongest and tariff-supported prior-year period retail comp of 8.1%. Sales performance this quarter was supported by more competitive vehicle pricing, an increase in strong ROI acquisition marketing, and by initial progress toward the four strategic pillars that Keith spoke to earlier.

Speaker #3: Average selling price was $27,288, a year-over-year increase of $1,168 per unit. Wholesale unit sales were up 8.4% versus last year's first quarter.

Enrique Mayor-Mora: Average selling price was $27,288, a year-over-year increase of $1,168 per unit. Wholesale unit sales were up 8.4% versus last year's Q1. Average wholesale selling price increased by $405 per unit to $8,364. Q1 net earnings per diluted share was $1.31 versus $1.38 in earnings in the Q1 of last year, a strong positive change in year-over-year trend relative to the preceding three quarters. Total gross profit was $854 million, down 4% from last year's Q1. Used retail margin of $501 million decreased by 10%, driven primarily by lower profit per used unit of $2,177, which was down $230 per unit from last year's record-high Q1. In managing margins more dynamically, we lowered GPUs by less than the $300 per retail unit guidance we provided last Q as we balance demand, margins, and efficiency gains in our reconditioning processes to support sales.

Speaker #3: Average wholesale selling price increased by $405 per unit to $8,364. First quarter net earnings per diluted share was $1.31 versus $1.38 in earnings in the first quarter of last year, a strong positive change in year-over-year trend relative to the preceding three quarters.

Speaker #3: Total gross profit was 854 million dollars, down 4% from last year's first quarter. Used retail margin of 501 million dollars decreased by 10%, driven primarily by lower profit per used unit of 2,177 dollars, which was down 230 dollars per unit from last year's record high first quarter.

Speaker #3: In managing margins more dynamically, we lowered GPUs by less than the $300 per retail unit guidance we provided last quarter, as we balanced demand, margins, and efficiency gains in our reconditioning processes to support sales.

Enrique Mayor-Mora: Wholesale vehicle margin of $169 million increased by 8% from a year ago, with higher volume and relatively flat gross profit per unit of $1,046. Other gross profit was $184 million, flat to a year ago. As Jon noted during our Q4 call, we began, in the Q1, our national rollout of our EPP product redesign, focused on providing our customers with more affordable options and also offering a new wheel, tire, and dent product. EPP unit margins grew slightly in the Q1, and our full national rollout is expected by the end of this Q. We are on track to drive approximately $35 per unit in incremental EPP margin in FY27. CarMax Auto Finance income of $140 million was down 1% year-over-year. Jon will provide detail on CAF in a few moments.

Speaker #3: Wholesale vehicle margin of $169 million increased by 8% from a year ago, with higher volume and relatively flat gross profit per unit of $1,046.

Speaker #3: Other gross profit was $184 million, flat to a year ago. As Jon noted during our fourth quarter call, we began in the first quarter our national rollout of our EPP product redesign, focused on providing our customers with more affordable options and also offering a new wheel, tire, and dent product.

Speaker #3: EPP unit margins grew slightly in the first quarter, and our full national rollout is expected by the end of this quarter. We are on track to drive approximately $35 per unit in incremental EPP margin in FY27.

Speaker #3: CARMAX Auto Finance income of $140 million was down 1% year-over-year. John will provide detail on CAF in a few moments. On the SG&A front, expenses for the first quarter were $635 million, down 4% from the prior year quarter.

Enrique Mayor-Mora: On the SG&A front, expenses for Q1 were $635 million, down 4% from the prior year quarter. SG&A levered by $118 per unit or 7% to $1,619. SG&A dollars for Q1 versus last year were mainly impacted by two factors. First, total compensation and benefits decreased by $25 million, driven by the actions we have taken to reduce SG&A. In the quarter, both lower CEC and corporate overhead payroll drove the year-over-year favorability. Second, advertising expense increased by $8 million, reflecting higher acquisition marketing spend in support of sales and buys. Q1 year-over-year SG&A reductions were in line with the related full-year expectations we set out in the Q4 earnings call. As Keith noted, we are on track to deliver on our $200 million savings target, and we continue to drive toward expense efficiencies.

Speaker #3: SG&A leveraged by $118 per unit, or 7%, to $1,619. SG&A dollars for the first quarter versus last year were mainly impacted by two factors.

Speaker #3: First, total compensation and benefits decreased by $25 million, driven by the actions we have taken to reduce SG&A. In the quarter, both lower CEC and corporate overhead payroll drove the year-over-year favorability.

Speaker #3: Second, advertising expense increased by $8 million, reflecting higher acquisition marketing spend in support of sales and buys. First-quarter year-over-year SG&A reductions were in line with the related full-year expectations we set out in the fourth quarter earnings call.

Speaker #3: As Keith noted, we are on track to deliver on our $200 million savings target, and we continue to drive toward expense efficiencies. Regarding capital allocation, our priority remains funding the business to drive strong unit and earnings growth that enables us to consistently reward our shareholders.

Enrique Mayor-Mora: Regarding capital allocation, our priority remains funding the business to drive strong unit and earnings growth that enables us to consistently reward our shareholders. At the same time, we will continue to maintain a disciplined approach to our capital structure, including managing our net leverage to preserve efficient access to the capital markets for both CAF and CarMax overall. Our leverage in Q1 remains slightly above our targeted range. Returning capital to our shareholders remains a critical piece of our value creation plan, and our intent is to do so at the appropriate time. I will now turn the call over to Jon to provide more detail on CarMax Auto Finance and our continuing focus on full credit spectrum expansion. Jon?

Speaker #3: At the same time, we will continue to maintain a disciplined approach to our capital structure, including managing our net leverage to preserve efficient access to the capital markets for both CAF and CarMax overall.

Speaker #3: Our leverage in the first quarter remains slightly above our targeted range. Returning capital to our shareholders remains a critical piece of our value creation plan, and our intent is to do so at the appropriate time.

Speaker #3: I will now turn the call over to Jon to provide more detail on CarMax Auto Finance and our continuing focus on full credit spectrum expansion.

Speaker #3: John?

Speaker #2: Thanks, Enrique, and good morning, everyone. During the first quarter, CarMax Auto Finance originated $2.4 billion, resulting in a sales penetration of 43.3%, net of three-day payoffs.

Jon Daniels: Thanks, Enrique, and good morning, everyone. During Q1, CarMax Auto Finance originated $2.4 billion, resulting in sales penetration of 43.3% net of three-day payoffs, an increase of 150 basis points versus last year. The weighted average contract rate charged to new customers was 11.3%, relatively in line with last year's Q1. Third-party tier 2 penetration was 15.7% versus 17.7% last year, and third-party tier 3 was 9% versus 8% a year ago. This significant increase in CAF penetration has been signaled previously and is a direct result of our enhanced funding and underwriting efforts. Of note, CAF was the largest tier 2 lender during the quarter, further demonstrating the progress we are making in our full spectrum efforts.

Speaker #2: An increase of 150 basis points versus last year. The weighted average contract rate charged to new customers was 11.3%, relatively in line with last year's Q1.

Speaker #2: Third-party Tier 2 penetration was 15.7% versus 17.7% last year, and third-party Tier 3 was 9% versus 8% a year ago. This significant increase in CAF penetration has been signaled previously and is a direct result of our enhanced funding and underwriting efforts.

Speaker #2: Of note, CAF was the largest Tier 2 lender during the quarter, further demonstrating the progress we are making in our full-spectrum efforts. CAF income for the quarter was $140 million, versus $142 million earned in the same period last year.

Enrique Mayor-Mora: CAF income for the quarter was $140 million versus $142 million earned in the same period last year. The loan loss provision was $96 million as compared to $102 million in FY2026. The net interest margin on the portfolio was 6.7%, an increase of 20 basis points year-over-year. Once again this quarter, credit losses were in line with our expectations. Our loan loss provision of $96 million largely reflects expected charge-offs on newly originated loans and results in a total reserve balance of $475 million, or 2.95% of managed receivables exclusive of auto loans held for sale. Note, there was a $25 million benefit to this quarter's provision stemming from loans booked prior to Q1 that were classified as held for sale in Q1. We remain confident in CAF's ability to deliver significant added long-term value to the organization.

Speaker #2: The loan loss provision was $96 million, compared to $102 million in FY26. The net interest margin on the portfolio was 6.7%, an increase of 20 basis points year-over-year.

Speaker #2: Once again, this quarter, credit losses were in line with our expectations. Our loan loss provision of $96 million largely reflects expected charge-offs on newly originated loans, and results in a total reserve balance of $475 million, or 2.95% of managed receivables exclusive of auto loans held for sale.

Speaker #2: Note, there was a $25 million benefit to this quarter's provision stemming from loans booked prior to the first quarter that were classified as held for sale in Q1.

Speaker #2: We remain confident in CAF's ability to deliver significant added long-term value to the organization. Our full-spectrum capabilities continue to strengthen, and our evolving ability to deploy a diversified funding approach as needed provides us with tremendous flexibility as we increase CAF's penetration.

Enrique Mayor-Mora: Our full spectrum capabilities continue to strengthen, and our evolving ability to deploy a diversified funding approach as needed provides us with tremendous flexibility as we increase CAF's penetration. Ultimately, this planned growth, coupled with our EPP efforts, directly supports our focus on maximizing value on each transaction and will provide future income potential for both CAF and CarMax. Now I'd like to turn the call back over to Keith. Keith?

Speaker #2: Ultimately, this planned growth, coupled with our EPP efforts, directly supports our focus on maximizing value on each transaction and will provide future income potential for both CAF and CarMax.

Speaker #2: Now I'd like to turn the call back over to Keith. John, I came to CarMax because I saw a strong foundation and significant potential to unlock growth.

Keith Barr: Thank you, John. I came to CarMax because I saw a strong foundation and a significant potential to unlock growth. Three months in, I am more convinced than ever that this is a business with everything it needs to thrive. The work ahead is about removing what has held us back. The strategy we laid out today is not aspirational and is already in motion. Our four strategic pillars set us up to better leverage our strengths and scale to drive strong, profitable growth. We will provide a great offering, giving customers every reason to choose CarMax. We'll provide customers an easy experience in their shopping journey. We will add value on each transaction by growing profitability across all aspects of our business, and we will run lean by reimagining our cost structure.

Speaker #2: Three months in, I am more convinced than ever that this is a business with everything it needs to thrive. The work ahead is about removing what has held us back.

Speaker #2: The strategy we laid out today is not aspirational; it is already in motion. Our four strategic pillars set us up to better leverage our strengths and scale to drive strong, profitable growth.

Speaker #2: We will provide a great offering, giving customers every reason to choose CarMax. We'll provide customers with an easy experience in their shopping journey. We will add value on each transaction by growing profitability across all aspects of our business, and we will run lean by reimagining our cost structure.

Keith Barr: While we are still early in this journey, we are encouraged by the progress we are already seeing. As I look ahead, I am confident that CarMax is uniquely positioned to build on its leadership position and create significant long-term value. We have a clear strategy, a strong foundation, and a team that is committed to delivering for our customers and shareholders. Thank you for your time and continued interest in CarMax. I look forward to speaking with you next quarter and providing you with a more fulsome strategic update in the fall. With that, we'll open the line for questions. Operator?

Speaker #2: While we are still early in this journey, we are encouraged by the progress we are already seeing. As I look ahead, I am confident that CarMax is uniquely positioned to build on its leadership position and create significant long-term value.

Speaker #2: We have a clear strategy, a strong foundation, and a team that is committed to delivering for our customers and shareholders. Thank you for your time and continued interest in CarMax.

Speaker #2: I look forward to speaking with you next quarter and providing you with a more fulsome strategic update in the fall. With that, we'll open the line for questions.

Speaker #2: Operator?

Speaker #3: Thank you, Mr. Barr. Ladies and gentlemen, at this time, if you would like to ask a question, please press star one on your keypad.

Operator 2: Thank you, Mr. Barr. Ladies and gentlemen, at this time, if you would like to ask a question, please press star one on your keypad. If you would like to leave the queue at any time, press star two. To get to as many questions as possible, again, we ask that you please limit yourself to one question. We go first this morning to Brian Nagel with Oppenheimer.

Operator: Thank you, Mr. Barr. Ladies and gentlemen, at this time, if you would like to ask a question, please press star one on your keypad. If you would like to leave the queue at any time, press star two. To get to as many questions as possible, again, we ask that you please limit yourself to one question. We go first this morning to Brian Nagel with Oppenheimer.

Speaker #3: If you would like to leave the queue at any time, press star two. And to get to as many questions as possible, again, we ask that you please limit yourself to one question.

Speaker #3: We'll go first this morning to Brian Nagel with Oppenheimer.

Brian Nagel: Hey, guys. Good morning.

Speaker #4: Hey, guys. Good morning.

Speaker #2: Morning, Brian.

Keith Barr: Morning, Brian.

Speaker #5: Morning.

Enrique Mayor-Mora: Morning.

Speaker #4: Nice progress. Congratulations.

Brian Nagel: Nice progress. Congratulations.

Speaker #2: Thank you. You seemed to do a great job.

Keith Barr: Thank you. Team did a great job.

Brian Nagel: The question I want to ask, I want to focus on, I guess, a shorter term in nature, so I apologize, but just on the GPU and sales. As you talked about in your script, we saw GPU down less than $300, but more than usual here in the fiscal Q1. The way I frame the question is maybe two parts. One, as you look at the business, by resetting this GPU, how much of a benefit do you think there was to used unit sales? Secondarily, as we think about GPU going forward, have you found the sweet spot, or should we expect further tweaks here to get to that sweet spot?

Speaker #6: The question I want to ask—I want to focus on, I guess, the shorter-term nature. So, I apologize, but just on the GPU and sales.

Speaker #6: So, as you talk about your script, we saw GPU down. LEG has less than $300, but more than usual here in the fiscal first quarter.

Speaker #6: So the way I want to frame the question is maybe two parts. I mean, one, as you look at the business, how much resetting this GPU—how much of a benefit do you think there was to used unit sales?

Speaker #6: And then, secondarily, as we think about GPU going forward, have you found the sweet spot, or should we expect further tweaks here to get to that sweet spot?

Speaker #2: Again, thanks, Brian. I mean, I think the work that the team kicked off late last year, focusing on pricing, really started to build momentum in the business.

Keith Barr: Yeah. Thanks, Brian. I think the work that the team kicked off late last year focusing on pricing really started to build momentum in the business, and we've been further sharpening our focus on that aspect of it, too. Clearly, getting our pricing right on a competitive basis has had a positive impact building momentum into sales. We expect that momentum to continue throughout the year and us to continue to outperform the broader market, too. It definitely has a positive impact. Having the right car at the right price is definitely having a positive impact on our comp sales, and we expect that to continue throughout the remainder of the year. I'll let Enrique talk a little bit more detail about GPU.

Speaker #2: And we've been further sharpening our focus on that aspect of it, too. And so, clearly, getting our pricing right on a competitive basis has had a positive impact, building momentum into sales.

Speaker #2: And we expect that momentum to continue throughout the year and also to continue to outperform the broader market, too. So, I definitely have a positive impact — having the right car at the right price is definitely having a positive impact on our comp sales.

Speaker #2: And we expect that to continue throughout the remainder of the year. I'll let Enrique talk in a little bit more detail about GPU.

Speaker #5: Yeah. So by GPU, look, as you recall, last quarter in the near term, we've guided that this year requires some margin concession to support sales growth.

Enrique Mayor-Mora: Yeah. By GPU, as you recall last quarter, in the near term, we've guided that this year requires some margin concession to support sales growth. Beyond that near term, our goal is to self-fund strong competitive positioning through more efficient operations rather than lowering GPU so we can sustain price competitiveness without sacrificing profitability. I'll tell you what, we're off to a strong start. We came in better than the guidance we gave you at the end of the Q4, and we're going to continue to track ahead. This is really a benefit of managing our business more nimbly with more flexibility within the quarter. Rather than being anchored to a certain GPU and running the business around that, we're actually managing to the business and the demand that we see ahead of us within each quarter.

Speaker #5: But beyond that near term, our goal is to self-fund strong, competitive positioning through more efficient operations. Rather than lowering GPU, so we can sustain price competitiveness without sacrificing profitability. And I'll tell you what, we're off to a strong start.

Speaker #5: We came in better than the guidance we gave you at the end of the fourth quarter, and we're going to continue to track ahead.

Speaker #5: And this is really a benefit of managing our business more nimbly, with more flexibility within the quarter. So, rather than being anchored to a certain GPU and running the business around that, we're actually managing to the business and the demand that we see ahead of us within each quarter.

Speaker #5: So you can see the results here in the first quarter. Again, we're off to a really strong start for the year.

Enrique Mayor-Mora: You can see the results here in the Q1. Again, we're off to a really strong start for the year.

Brian Nagel: Yeah, appreciate the color. Thank you.

Speaker #4: Yeah, I appreciate the color. Thank you.

Enrique Mayor-Mora: In terms of other sales drivers on the quarter, like I talked about in my prepared remarks, we did increase our spend on marketing. That's another area certainly that as we manage the business more nimbly, rather than being anchored to a certain marketing investment per quarter based on total units, we're reacting to what we're seeing in the market ahead of us. So we saw an opportunity to invest in

Speaker #5: In terms of other sales drivers in the quarter, like I talked about in my prepared remarks, we did increase our spend on marketing. That's another area, certainly, that as we manage the business more nimbly—rather than being anchored to a certain marketing investment per quarter based on total units—we're reacting to what we're seeing in the market ahead of us.

Speaker #5: And so we saw an opportunity to invest in ROI creative marketing, acquisition marketing, and we did. That supported our sales as well.

Speaker #4: Thanks again.

Rajat Gupta: Thanks again.

Speaker #3: Thank you. We will go next to Daniella Hagin with Morgan Stanley.

Operator 2: Thank you. We go next now to Daniella Hagan with Morgan Stanley.

Operator: Thank you. We go next now to Daniella Hagan with Morgan Stanley.

Speaker #7: Thank you. And thanks, team, for taking the question. Similarly, more near-term, since we have the bigger strategic update this fall, thinking about SG&A—it improved per unit quite nicely.

Daniella Hagan: Thank you, and thanks team for taking the question. Similarly, more near term, since we have the bigger strategic update this fall. Thinking about SG&A, it improved per unit quite nicely, but you have ad spend, as you cited, is up year on year, and you have also talked about investing in improving the digital experience. How do you think about balancing the increasing OpEx in those two items relative to those $200 million exit rate savings? When you think about on an absolute basis, net-net, how does that compare year on year? Thanks.

Daniela Haigian: Thank you, and thanks team for taking the question. Similarly, more near term, since we have the bigger strategic update this fall. Thinking about SG&A, it improved per unit quite nicely, but you have ad spend, as you cited, is up year on year, and you have also talked about investing in improving the digital experience. How do you think about balancing the increasing OpEx in those two items relative to those $200 million exit rate savings? When you think about on an absolute basis, net-net, how does that compare year on year? Thanks.

Speaker #7: But you have ad spend, as you cited, is up year over year. And you've also talked about investing in improving the digital experience. How do you think about balancing the increasing OPEX in those two items relative to those $200 million exit rate savings?

Speaker #7: And so, when you think about it on an absolute basis, net-net, how does that compare year on year? Thanks.

Enrique Mayor-Mora: Yeah, I'd tell you for the year, coming out of the Q1, we are exactly where we thought we would be when it comes to SG&A savings. We knew the Q1 was going to see actually some year-on-year benefit, largely driven by the cost reductions through our CECs, through our corporate overhead reductions, and we saw that there. In terms of the full year guidance that we provided last quarter, we are not moving off that for the time being. We do expect to see the full $200 million savings reductions by the end of fiscal year 2027, the guidance I provided last quarter still applies to this year, which means for the balance of the year, we could see a little bit of pressure when it comes to year-over-year SG&A. Again, we are on target for the $200 million exit rate.

Speaker #5: Yeah, and I'd tell you for the year, coming out of the first quarter, we're exactly where we thought we would be. When it comes to SG&A savings, we knew the first quarter was going to see actually some year-on-year benefit.

Speaker #5: Largely driven by the cost reductions to our CECs, to our corporate overhead reductions—and we saw that there. But in terms of the full-year guidance that we provided last quarter, we're not moving off that for the time being.

Speaker #5: We do expect to see the full $200 million in savings reductions by the end of fiscal year '27. But the guidance I provided last quarter still applies to this year, which means for the balance of the year, we could see a little bit of pressure when it comes to year-over-year SG&A.

Speaker #5: But again, we are on target for the $200 million exit rate. And Daniella, we continue to be focused on SG&A efficiency opportunities along the way.

Enrique Mayor-Mora: Daniella, we continue to be focused on SG&A efficiency opportunities along the way.

Speaker #7: Thank you.

Daniella Hagan: Thank you.

Daniela Haigian: Thank you.

Speaker #3: We'll go next now to Craig Kinison of Baird.

Operator 2: We go next now to Craig Kennison of Baird.

Operator: We go next now to Craig Kennison of Baird.

Speaker #8: Hey, good morning. Thanks for taking my question. Keith, I think you mentioned too many unproductive transfers. Can you shed more light on that issue?

Craig Kennison: Hey, good morning. Thanks for taking my question. Keith, I think you mentioned too many unproductive transfers. Can you shed more light on that issue?

Speaker #2: Sure, I'd be happy to, Craig. When we think about our growth strategy, and each one of the pillars, one of the key areas is making sure we have the right car at the right location.

Keith Barr: Sure, be happy to, Craig. When we think about our growth strategy and each one of the pillars, one of the key areas is making sure we have the right car at the right location. Transfers are a significant portion of our business. We transfer over 2 million cars a year. Unproductive transfers have two fronts in my mind. One is resetting our logistics network and how we become more efficient in taking cost out of our logistics network. Also being crystal clear about how do those transfers then turn into sales, and making sure we're not having unproductive transfers and holds. Really understanding because that impacts our saleable inventory.

Speaker #2: And in transfers, a significant portion of our business, we transfer over 2 million cars a year. And so, unproductive transfers have two fronts in my mind.

Speaker #2: One is resetting our logistics network and how we become more efficient in taking costs out of our logistics network. But then also being crystal clear about how those transfers then turn into sales, and making sure we're not having unproductive transfers and holds.

Speaker #2: So, really understanding, because that impacts our saleable inventory. So really, really focusing on: are we transferring the right cars to the right locations for the right customer?

Enrique Mayor-Mora: Really, really focusing on are we transferring the right cars to the right location, to the right customer, and making sure we turn more of those transfers directly into sales, thereby reducing our overall cost in logistics. By reducing our cost in logistics, it underpins our ability to then remain competitive in pricing. They're all interconnected.

Speaker #2: And making sure we turn more of those transfers directly into sales, thereby reducing our overall cost in logistics. And by reducing our cost in logistics, it underpins our ability to be interconnected.

Speaker #8: Thank you.

Craig Kennison: Thank you.

Speaker #3: Thank you. We'll go next now to Rajat Gupta with JPMorgan.

Operator 2: Thank you. We go next now to Rajat Gupta with J.P. Morgan.

Operator: Thank you. We go next now to Rajat Gupta with J.P. Morgan.

Rajat Gupta: Great. Thanks for taking the questions. I just wanted to clarify a comment earlier from Enrique along the GPU. Looks like Q1 came in ahead. Are you suggesting that the full year is probably going to track better than the original $200 decline guidance? Just want to clarify if that was what you had implied. Then just one more for Keith. Do you think the business has turned a corner in terms of market share recovery? Should we expect the business to, given the actions you've taken on price and marketing, are we at a point where the business can, as a company, CarMax can start to gain share for the rest of the year and moving forward? Thanks.

Speaker #9: Great, thanks for taking the questions. I just wanted to clarify a comment earlier from Enrique around the GPU. It looks like the first quarter came in ahead.

Speaker #9: Are you suggesting that the full year is probably going to track better than the original $200 decline guidance? I just want to clarify if that was what you had implied.

Speaker #9: And then just one more for Keith. Do you think the business has turned the corner in terms of market share recovery? And should we expect the business, given the actions you've taken on price and marketing—are we at a point where the business can, as a company, CarMax can start to gain share for the rest of the year and moving forward?

Speaker #9: Thanks.

Speaker #2: Yeah. Well, thanks, Rajat. I think we've definitely turned the corner. When I joined CarMax, I saw the potential for growth in this company and how to become increasingly more competitive.

Keith Barr: Well, thanks, Rajat. I think we've definitely turned the corner. When I joined CarMax, I saw the potential for growth in this company and how to become increasingly more competitive. I think the team is aligned behind that fact. Our ability to really understand deeply the key drivers of performance and how we can action against those in getting pricing correct to effectively drive increased comp sales and sustain that momentum year after year, and again, outperform the broader marketplace. To answer your question specifically, yeah, I think we turned the corner, and we're very focused on the fact that this business should continue to grow market share on a sustainable basis going forward. Rajat, regarding your question on full year guidance for GPU. At this point in time, it's early in the year. We know we have a volatile business, right?

Speaker #2: I think the team is aligned behind that fact. And our ability to really understand deeply the key drivers of performance and how we can take action against those, and get pricing correct to effectively drive increased comp sales and sustain that momentum year after year.

Speaker #2: And again, outperform the broader marketplace. So to answer your specific question, Lee—your question specifically—yeah, I think we've turned the corner, and we're very focused on the fact that this business should continue to grow market share on a sustainable basis going forward.

Speaker #5: And regarding Rajat, regarding your question on full-year guidance for GPU, at this point in time it's early in the year. We know we have a volatile business, right?

Speaker #5: We're not coming off the full-year guidance at this point. But as we know, as we're managing within the quarter, if there are opportunities to give up less margin, we certainly will do so.

Enrique Mayor-Mora: We're not coming off the full year guidance at this point. As we know, as we're managing within the quarter, if there are opportunities to give up less margin, we certainly will do so, as you saw in the Q1 here, while also balancing demand and reconditioning efficiencies, which we are seeing in our operations, which is a great support for margin management as well. For the full year right now, not coming off necessarily guidance. We'll give you an update next quarter, right? For the full year, it's still early in the year.

Speaker #5: As you saw in the first quarter here, while also balancing demand and reconditioning efficiencies, which we are seeing in our operations, which is a great support for margin management as well.

Speaker #5: But for the full year, right now, we're not necessarily coming off guidance. We'll give you an update next quarter for the full year, but it's still early in the year.

Rajat Gupta: Understood. Great. Thanks for all the color, and good luck.

Speaker #9: Understood. Great. Thanks for all the color, and good luck.

Speaker #3: Thank you. We'll go next now to David Bellinger with Mizuho Securities.

Operator 2: Thank you. We go next now to David Bellinger with Mizuho Securities.

Operator: Thank you. We go next now to David Bellinger with Mizuho Securities.

David Bellinger: Hey, good morning. Thanks for the question. I wanted to touch on GPU again, and two specific comments you made in the prepared remarks about being price competitive across demand cycles and also managing margins more dynamically. How should we interpret that? Is there the potential for more quarter-to-quarter variability in the GPU and maybe a strategic change where CarMax is much more proactive in moving up or down GPU targets quarter to quarter in order to match the used car cycle? Is there a way where we could see more variability going ahead in the GPU line?

Speaker #10: Hey, good morning. Thanks for the question. I wanted to touch on GPU again, and two specific comments you made in the prepared remarks about being price competitive across demand cycles and also managing margins more dynamically.

Speaker #10: So how should we interpret that? Is there the potential for more quarter-to-quarter variability in the GPU, and maybe a strategic change where CarMax is much more proactive in moving up or down GPU targets quarter to quarter in order to match the used car cycle?

Speaker #10: Is there a way we could see more variability going forward in the GPU line?

Speaker #2: Yeah, well, a great question. And again, pricing was our immediate priority, which started last year. We've continued to be focused on that. Clearly, the input there is going to be, how do we reduce our costs to make sure we have the flexibility to flex our pricing, to be competitive in the marketplace, and to maximize sales.

Enrique Mayor-Mora: Yeah. A great question. Again, pricing was our immediate priority, which started last year.

Keith Barr: We've continued to be focused on that. Clearly the input there is going to be how do we reduce our cost to make sure we have the flexibility to flex our pricing to be competitive in the marketplace to maximize sales. Also adding in changes to our pricing algorithm. Historically, we've had a lot of insight into demand for CarMax, but now our pricing algorithms are incorporating market demand and also unit demand specifically. We're understanding kind of pricing by markets, pricing by vehicle types so we can be more dynamic. What we're going to be focused on is how do we flex GPU to maximize sales and profitability rather than being tied to a fixed GPU quarter to quarter to quarter.

Speaker #2: But also adding in changes to our pricing algorithms. So, historically, we've had a lot of insight into demand for CarMax, but now our pricing algorithms are incorporating market demand and also unit demand, specifically.

Speaker #2: So we're understanding kind of pricing by markets, pricing by vehicle types, so we can be more dynamic. And so what we're going to be focused on is how do we flex GPU to maximize sales and profitability, rather than being tied to a fixed GPU quarter to quarter to quarter. But again, we're standing behind our $200 reduction in GPU for the year, but we'll continue to focus on how we continue to improve upon that.

Keith Barr: Again, we're standing behind our $200 reduction in GPU for the year, we'll continue to focus on how we continue to improve upon that. Yes, there will be more dynamic movement in our pricing and how we maximize sales and profitability going forward, which happens in many other industries.

Speaker #2: But yes, there will be more dynamic movement in our pricing and how we maximize sales and profitability going forward, which happens in many, many other industries.

David Bellinger: Great. Thank you.

Speaker #10: Great. Thank you.

Speaker #3: We'll go next now to Sharon Zakafia with William Blair.

Operator 2: We'll go next now to Sharon Zackfia with William Blair.

Operator: We'll go next now to Sharon Zackfia with William Blair.

Sharon Zackfia: Hi, good morning. I guess there were a lot of things underlying the strategic plan, kind of going from becoming more fast and efficient to improving selection to decreasing friction and improving conversion. I guess when I think about all of those, do you have the right people and processes in place? Is there one area where there's going to be a significant investment to get to the other side? Which of these do you view as kind of the lowest hanging fruit, the fastest that you can influence quickly, and which kind of maybe is tougher and takes longer to get to the other side?

Speaker #11: Hi, good morning. I guess there were a lot of things underlying the strategic plan—kind of going from becoming more fast and efficient, to improving selection. I guess when I think about all of those, do you have the right people and processes in place?

Speaker #11: Is there one area where there's going to be significant upside? And which of these do you view as kind of the lowest-hanging thing you've proved, the fastest that you can influence quickly?

Speaker #11: And which kind of, maybe, is tougher and takes longer to get to the other side?

Speaker #2: Yeah. Well, great, Sharon. Thank you very much. I've been incredibly impressed with the team here. I'm three months and a day into the role.

Keith Barr: Well, great, Sharon, thank you very much. I've been incredibly impressed with the team here. I'm three months and a day into the role, and I just continue to be impressed with the subject matter expertise and the passion that this team has, both in the corporate office, but actually probably even more importantly, our associates out in the field are just exceptional. We've got the right people. There are a number of issues in the business that you've identified here. We know talking about pricing and selection and so forth, logistics. We have real clarity, and we'll talk more about it in the fall about kind of the core initiatives that underpin each one. We already have actions underway against almost all of them and have made great progress.

Speaker #2: And I've just continued to be impressed with the subject-matter expertise and the passion that this team has, both in the corporate office, but actually, probably even more importantly, our associates out in the field are just exceptional.

Speaker #2: So we've got the right people. There are a number of issues in the business that you've identified here. We're talking about pricing, selection, and so forth—logistics.

Speaker #2: And we have real clarity, and we'll talk more about it in the fall—about the core initiatives that underpin each one. And we already have actions underway against almost all of them.

Speaker #2: And have made great, great progress. I think the two areas that we're focused on the most right now have been really ensuring our pricing remains competitive.

Keith Barr: I think the two areas that we're focused on the most right now has been really ensuring our pricing remains competitive, so that's how do we lower our cost of goods sold. The team have, again, a significant number of initiatives leveraging technology, leveraging processes, and more to come on that continue to make sure that our costs stay in control so our pricing can be competitive. Then we're continuing to reduce friction in the digital experience and have it be better connected to our stores where the magic really happens at the end of the day. Just to give you a couple of tangible examples. Reducing that friction in the digital journey, we basically improved the entry point for our customers arriving from online ads. We've made it easier to navigate our website to get towards pre-qualification and reserving a car.

Speaker #2: And so that's how do we lower our cost of goods sold? And the team have, again, a significant number of initiatives leveraging technology, leveraging processes, and more to come on that that continue to make sure that our costs stay in control so our pricing can be competitive.

Speaker #2: And then we're continuing to reduce friction in the digital experience and have it be better connected to our stores, where the magic really happens at the end of the day.

Speaker #2: And just to give you a couple of tangible examples: by reducing that friction in the digital journey, we basically improved the entry point for our customers arriving from online ads.

Speaker #2: We've made it easier to navigate our website to get towards pre-qualification and reserving a car. We've effectively shifted away from sticker prices to monthly payments.

Keith Barr: We've effectively shifted away from sticker prices to monthly payments. We've integrated AI assistance both in our digital experience and in our CECs. All these things are happening right now to reduce friction and make it easier for our customers to do business with us. Most importantly, as Enrique said earlier, our focus is to run lean as an organization and making sure that we can self-fund these investments. We're not coming out today saying there's significant increases in new investments in the company. We believe we have the capacity to do that today to move the business forward.

Speaker #2: We've integrated AI assistants both in our digital experience and in our CEC. So all these things are happening right now to reduce friction and make it easier for our customers to do business with us.

Speaker #2: But most importantly, as Enrique said earlier, our focus is to run lean as an organization and make sure that we can self-fund these investments.

Speaker #2: So, we're not coming out today saying there's significant increases in new investments in the company. We believe we have the capacity to do that today to move the business forward.

Speaker #3: We'll go next now to Jeff Lick with Stephens.

Operator 2: We go next now to Jeff Licht with Stephens.

Operator: We go next now to Jeff Licht with Stephens.

Speaker #12: Good morning. Thanks for taking my question. Keith, I was wondering if we could drill down a little bit more on the concept of dynamic pricing, dynamic GPU management.

Jeff Lick: Good morning. Thanks for taking my question. Keith, I was wondering if we could drill down a little bit more on the concept of the dynamic pricing, dynamic GPU management. This is obviously something that in your past life you have a lot of experience with. Obviously, you can always get an extra hotel room reservation if you take the price down from 500 to 400. The problem is that you got to give the $400 rate to everybody that would have paid $500. I'm just wondering how you're thinking about that now in the context of the used car business, your business, and the data that you're seeing now.

Speaker #12: This is obviously something that, in your past life, you have a lot of experience with. Obviously, you can always get an extra hotel room reservation if you take the price down from $500 to $400.

Speaker #12: But the problem is that you've got to give the $400 rate to everybody that would have paid $500. I'm just wondering how you're thinking about that now in the context of the used car business, your business, and the data that you're seeing now.

Speaker #2: Yeah, I found it, Jeff, to be probably the most fascinating thing to get into. I have a background in pricing and revenue management in my previous life.

Keith Barr: Yeah, I found it, Jeff, to be probably the most fascinating thing to get into. I have a background in pricing and revenue management in my previous life and understanding the similarities and the differences between the two. As you noted in the hotel business, we have an asset if we don't sell it today, we can't sell it tomorrow. In the case of the car business, we have an asset that's depreciating in value over time. Really trying to understand how do you maximize the profitability of that asset and maximize the kind of the efficiency of our overall inventory. Historically, we've had very complex pricing algorithms and a lot of demand, but it was really very margin-based pricing.

Speaker #2: And understanding the similarities and the differences between the two because, as you noted, in the hotel business, we have an asset that if we don't sell it today, we can't sell it tomorrow.

Speaker #2: In the case of the car business, we haven't asked it to depreciate in value over time. And so, really trying to understand how you maximize the profitability of that asset and maximize the efficiency of our overall inventory.

Speaker #2: And so, historically, we've had very, very complex pricing algorithms and a lot of demand, but it was really very margin-based pricing. And I think what we're shifting to more is kind of understanding how do we flex margin based upon maximizing demand for consumers by bringing in external data.

Keith Barr: I think what we're shifting to more is kind of understanding how do we flex margin based upon maximizing demand for consumers by bringing in external data, like I mentioned earlier. Bringing in that external market data into our pricing algorithms, understanding for individual types of vehicles into our pricing algorithms. Where do we have pricing flexibility where we can maximize sales, and where should we actually hold firm in our pricing so we can maximize profitability? That could lead to some variability in GPU, but maximizes profit over time. It's an area where we've got a fantastic data sciences team, and we're continuing to invest in that space and expand upon how we think about our algorithms. Evolve them over time, because I think there's definitely opportunity in this space to sharpen up our pricing.

Speaker #2: Like I mentioned earlier, bringing in that external market data into our pricing algorithms and understanding, for individual types of vehicles, into our pricing algorithms. So, where do we have pricing flexibility?

Speaker #2: Where can we maximize sales, and where should we actually hold firm in our pricing because we can maximize profitability? So that could lead to some variability in GPU but maximizes profit over time.

Speaker #2: And it's an area where we've got some fantastic data scientists on the team, and we're continuing to invest in that space and expand upon how we think about our algorithms and evolve them over time, because I think there's definitely opportunity in this space to kind of sharpen up our pricing.

Speaker #2: But it has to be underpinned by getting our costs in the right place on a consistent basis.

Keith Barr: It has to be underpinned by getting our costs in the right place on a consistent basis.

Jeff Lick: If I could just ask a quick follow-up of Enrique. Enrique, it appears that a good chunk of your other gross profit came from the service and parts or service business. Could you just explain the mechanics of how that works? Because obviously a lot of us aren't quite familiar here with how that actually flows through you, and you don't have a traditional service and parts business.

Speaker #12: If I could just ask a quick follow-up of Enrique. Enrique, it appears that a good chunk of your other gross profit came from service and parts.

Speaker #12: Or the service business—could you just explain the mechanics of how that works? Because, obviously, a lot of us aren't quite familiar with how that actually flows through, given you don't have a traditional service and parts business.

Speaker #2: Yeah, service actually for the quarter was strong. Last year, we provided a fair bit of guidance and updates in terms of how we expected service to actually return.

Enrique Mayor-Mora: Yeah. Service actually for the quarter was strong. Last year, we provided a fair bit of guidance and updates in terms of how we expected service actually return to profitability and it did last year, and we expect the same this year. I tell you, this quarter, there wasn't enough of a year-over-year increase to really have note and talk about. I think the way to think about that is basically it's the labor behind reconditioning, and then we apply fees to that labor in order to cover the cost of reconditioning, is how to think about it. This quarter, it's a business that levers very strongly in the market. When sales are strong, it'll lever very strongly. Then in seasonally speaking, when sales get weaker, you de-leverage on more of a fixed cost basis. That's how to think about the service line.

Speaker #2: To profitability. And it did last year, and we expect the same this year. I’ll tell you, this quarter there wasn’t enough of a year-over-year increase to really have note.

Speaker #2: And talk about—but I think the way to think about that is, basically, it's the labor behind reconditioning. And then we apply fees to that labor in order to cover the cost of reconditioning—is how to think about it.

Speaker #2: And so this quarter, it's a business that levers very strongly in the market. So when sales are strong, it will lever very strongly. And then, seasonally speaking, when sales get weaker, you de-leverage on more of a fixed cost kind of basis.

Speaker #2: So that's how to think about the service line.

Speaker #12: Awesome. Well, best of luck in the next quarter.

Jeff Lick: Awesome. Well, best of luck in the next quarter.

Speaker #2: Thank you. Thank you.

Enrique Mayor-Mora: Thank you.

Speaker #3: Thank you. We'll go next now to Alex Perry of Bank of America.

Keith Barr: Thank you.

Operator 2: Thank you. We'll go next now to Alexander Perry of Bank of America.

Operator: Thank you. We'll go next now to Alexander Perry of Bank of America.

Alexander Perry: Hi. Thanks for taking my question here. I just wanted to follow up on the marketing approach actually, and ask about the shift in the strategy. How much do you think the investments in acquisition marketing supported the sequential comp improvement? Will you continue to lean into this even more going forward? Do you expect sort of advertising as percent of revenue to trend higher from here? How should we be thinking about that? Thanks.

Speaker #13: Hi, thanks for taking my question here. I just wanted to follow up on the marketing approach, actually, and ask about the shift in the strategy.

Speaker #13: How much do you think the investments and acquisition marketing supported the sequential comp improvement? Will you continue to lean into this even more going forward?

Speaker #13: Do you expect advertising as a percent of revenue to trend higher from here? And how should we be thinking about that? Thanks.

Speaker #2: Yeah, great, thanks. It's a great question. As I mentioned earlier, we're running the business more nimbly than we have in the past. And in the case of marketing, that means we're less anchored to specific dollar per unit and more tied to the opportunity to drive incremental sales that have a strong ROI in the period that we're managing.

Enrique Mayor-Mora: Yeah. Great. Thanks. Great question. As I mentioned earlier, we're running the business more nimbly than we have in the past, and in the case of marketing, that means we're less anchored to a specific dollar per unit and more tied to the opportunity to drive incremental sales that have a strong ROI in the period that we're managing. This period we saw with strong demand. Again, we were comping over last year, which was a positive A comp, and we still delivered overall flat, flattish, slightly up used unit growth. We saw strong demand, and we managed to that. The marketing team does an exceptional job of identifying where we can invest some dollars. We have strong processes around, do we think that's going to drive incremental sales, and is it going to be profitable? That's what we did this quarter.

Speaker #2: This period, we saw strong demand again. We were comping over last year, which was a positive 8% comp, and we still delivered overall flat, flattish, slightly up used unit growth.

Speaker #2: We saw strong demand, and we managed that. The marketing team does an exceptional job of identifying where we can kind of invest some dollars.

Speaker #2: We have strong processes around, "Do we think that's going to drive incremental sales? And is it going to be profitable?" And that's what we did this quarter.

Speaker #2: I would expect to continue to manage that way from quarter to quarter, as we also take a look at GPUs and other factors driving sales.

Enrique Mayor-Mora: I would expect to continue to manage that way from quarter to quarter, as we also take a look at GPUs and the other factors driving sales. If it's a lever we think we can pull, and if it's accretive to the bottom line, that's what we're going to do.

Speaker #2: And if it's a lever we think we can pull, and if it's accretive to the bottom line, then that's what we're going to do.

Speaker #13: And I'll just add on to that a little bit, Alex. One of the things I was really impressed with when I came into CarMax was the caliber of the marketing talent we have from a data analytics perspective.

Keith Barr: I'll just add on to that a little bit, Alex. One of the things I was really impressed with when I came into CarMax was the caliber of the marketing talent we have from a data analytics perspective, and the way that they're focusing on high ROI marketing and in being real time. Talking week after week, we are sitting down as a team talking about what's happening in terms of sales, what's happening in terms of the broader marketplace, how are we positioned in terms of pricing, what's happening just more broadly across the business, and determining how we want to invest our marketing dollars to support both sales and also buys, which is an incredibly important part of our business model too. It's dynamic and it's real time.

Speaker #13: And the way that they're focusing on high ROI marketing. And in being real-time, talking week after week, we're sitting down as a team talking about what's happening in terms of sales, what's happening in terms of the broader marketplace, how are we positioned in terms of pricing, how we what's happening just more broadly across the business and determining how do we want to invest our marketing dollars to support both sales and also buys, which is an incredibly important part of our business model too.

Speaker #13: And so it's dynamic, and it's real-time. So, as Enrique said, we're just not locking into saying we're going to spend this much money this quarter irrespective of what's happening.

Keith Barr: As Enrique said, we're just not locking into saying, "We're going to spend this much money this quarter, irrespective of what's happening." We're looking at it week to week, month to month, and making sure we're maximizing profitability and sales.

Speaker #13: We're looking at it week to week, month to month, making sure we're maximizing profitability and sales. That's all incredibly helpful. Best of luck going forward.

Alexander Perry: That's all incredibly helpful. Best of luck going forward.

Speaker #3: We'll go next now to Scott Cicciarelli with Truist.

Operator 2: We'll go next now to Scot Ciccarelli with Truist.

Operator: We'll go next now to Scot Ciccarelli with Truist.

Scot Ciccarelli: Good morning, guys. Scot Ciccarelli. You had a $230 drop in GPU on about a $1,200 increase in ASP. Was the ASP lift a driver of the better-than-expected GPU in the quarter? Was that all from lower reconditioning costs? Just how do we reconcile those data points? Secondly, for John, I guess just a clarification, can you provide any more color around the $25 million benefit to CAF this quarter? Thanks.

Speaker #14: Good morning, guys. Scott Cicciarelli. So you had a $230 drop in GPU on about a $1,200 increase in ASP. Was the ASP lift a driver of the better-than-expected GPU in the quarter, or was that all from lower reconditioning costs?

Speaker #14: Just how do we reconcile those data points? And then, secondly, for John, I guess just a clarification—can you provide a little more color around the $25 million benefit to CAP this quarter?

Speaker #14: Thanks.

Speaker #2: Yeah. Regarding our ASPs and use, I mean, we were up there, really, for two drivers. One was just overall acquisition costs were up in the marketplace.

Enrique Mayor-Mora: Regarding our ASPs on used, there were really two drivers. One was just overall acquisition costs were up in the marketplace, so that drove it. The second component was mix. We had a little less older cars in the quarter. Demand was strong around younger cars, kind of our core offering, if you will. Those are the two factors that drove ASPs being up, average sales price being up year over year.

Speaker #2: So that drove it. The second component was mix. We had a little less older cars in the quarter. Demand was strong around kind of younger cars, kind of our core offering, if you will.

Speaker #2: And those are the two factors that drove kind of ASPs being up, average sales price being up year over year.

Jon Daniels: Great. Scot, appreciate your question on the $25 million. Just to clarify, that was a held-for-sale transaction we executed within the quarter. When we execute a held-for-sale transaction, those are receivables that we no longer need to provision losses for, if we originate them in the quarter or if we originate them prior to the quarter. This is prior to the quarter, we had receivables that were on our books we had provisioned for losses. Those receivables were then included in this 26B transaction to the tune of about $25 million of expected loss. You're in essence allowed to release that from your reserve. That offsets the within-quarter provision.

Speaker #13: Great. Scott, appreciate your question on the $25 million. Yeah, just to clarify, that was a held-for-sale transaction we executed within the quarter. When we execute a held-for-sale transaction, those receivables, we no longer need to provision losses for if we originate them in the quarter or if we originated them prior to the quarter.

Speaker #13: This is prior to the quarter. We had receivables that were on our books. We had provisioned for losses, and those receivables were then included in this $26 billion transaction.

Speaker #13: To the tune of about $25 million of expected loss, you're in essence allowed to release that from your reserve. That offsets the within-quarter provision.

Scot Ciccarelli: Got it. Enrique, my question was really on the GPU side, though. With the ASP lift and impact driven by the Excuse me, the GPU impact, was that partly driven by the ASP increase?

Speaker #3: Got it. And then Enrique, my question was really on the GPU side, though. Was the ASP lift an impact driven by the—what was the—excuse me, the GPU impact?

Speaker #3: Was that partly driven by the ASP increase?

Enrique Mayor-Mora: No. Those are run independently. The ASPs are going to be run independently than how we run our margins. No, they're not related.

Speaker #2: Yeah, those are run independently. I mean, the ASPs are going to be run independently from how we run our margins. So no, they're not related.

Speaker #13: Okay. Thanks, Scott.

Scot Ciccarelli: Okay. Thanks, guys.

Speaker #3: We'll go next now to Michael Montani with Evercore ISI.

Operator 2: We'll go next now to Michael Montani with Evercore ISI.

Operator: We'll go next now to Michael Montani with Evercore ISI.

Speaker #15: Yes. Hi. Just a question for Jon—if you could talk a little bit about the underlying health of the consumer that you're seeing from a credit perspective, on delinquencies and roll rates.

Michael Montani: Yes. Hi. Just a question for Jon. If you could talk a little bit about the underlying health of the consumer that you're seeing from a credit perspective on delinquencies and roll rates, if you could discuss how to think about provisioning and NIM really into fiscal Q2.

Speaker #15: And then if you could discuss how to think about provisioning and NIM, really into fiscal Q2.

Speaker #2: Yeah, great, appreciate the question, Michael. I think overall, consumer—I guess I'd have to lead with the fact that we feel really good about how we are viewing the consumer that's on our books.

Jon Daniels: Great. Appreciate the question, Michael. I think overall consumer, I guess I'd have to lead with the fact that we feel really good about how we are viewing the consumer that's on our books, our receivable base, how we have reserves. I think that was captured in the prepared remarks. This is our Q3 in a row where we've really hit the losses as expected. The consumer overall, I think you can see in the industry, certainly they are continuing to be pressured by overall inflation. If you look at delinquency rates among credit cards, auto, all of that, it is higher, but again, we feel like we have an excellent handle on that, and that's captured. If I think about provision for us in the quarter, in each successive quarter going forward, very logical question, how do you model that?

Speaker #2: Our receivable base and how we have reserved—I think that was captured in the prepared remarks. This is our third quarter in a row where we've really kind of hit the losses as expected.

Speaker #2: The consumer overall, I think you can see in the industry, certainly, they are continuing to be pressured by overall inflation. If you look at delinquency rates among credit cards, auto—all of that—it is higher. But again, we feel like we have an excellent handle on that, and that's captured.

Speaker #2: If I think about provision for us in the quarter, in each successive quarter going forward—very logical question. How do you model that? The guidance I would give you is to anchor on origination volume.

Jon Daniels: The guidance I would give you is to anchor on origination volume. The way I think about that is, if for every point of penetration that CAF takes, that's roughly $50 to $60 million of receivables. If that's tier 1 receivables, we're setting aside probably $1.5 to $2 million of provision. If that's tier 2 receivables, we're setting aside about $10 to $12 million of provision. To put that tier 1 versus tier 2 in perspective, right now we're about a 1 to 9 ratio. Tier 2 is about 10% of what we're doing. Tier 1's about 90% of what we're doing. You can do all the arithmetic there and say, that's probably what I'm originating in the full total of the origination provision I'd have to set aside. Notwithstanding, obviously, we are executing held for sale transactions. It really shows our flexibility from a funding perspective.

Speaker #2: The way I think about that is, for every point of penetration that CAF takes, that's roughly $50 to $60 million of receivables.

Speaker #2: If that's tier one receivables, we're setting aside probably one and a half to two million dollars of provision. If that's tier two receivables, we're setting aside about 10 to 12 million dollars of provision.

Speaker #2: And to put that tier one versus tier two in perspective, right now we're about at a one-to-nine ratio. Tier two is about 10% of what we're doing.

Speaker #2: Tier one is about 90% of what we're doing. So you can kind of do all the arithmetic there and say that's probably what I'm originating in the full total of the origination provision I'd have to set aside.

Speaker #2: Notwithstanding, obviously, we are executing held-for-sale transactions. That really shows our flexibility from a funding perspective. That may fluctuate from quarter to quarter. But again, that's the flexibility that we love.

Jon Daniels: That may fluctuate from quarter to quarter. Again, that's the flexibility that we love, and we're able to execute on that. Then, obviously, the last piece there is what is our view on the macro environment? What is our view on the adjustments on our existing book? Again, we feel really good the last few quarters on how we've provisioned and preserved for our existing book. That's how I'd build it. I'd build it from overall origination provision, make a perspective on held for sale, and then the broader adjustments that you might need to make macro an existing book. That's how I'd build provision.

Speaker #2: And we're able to execute on that. And then, obviously, the last piece there is: what is our view on the macro environment? What is our view on the adjustments to our existing book?

Speaker #2: Again, we feel really good the last few quarters on how we've provisioned and reserved for our existing book. But that's how I'd build it.

Speaker #2: I'd build it from overall origination provision, make a perspective on held-for-sale, and then the broader adjustments that you might need to make—macro and existing book.

Speaker #2: That's how I'd build provision.

Michael Montani: Just the NIM side, do you think that 6.7 is the right rate or 20 bip improvement year-over-year? How should we look at that?

Speaker #15: And just on the NIM side, do you think that 6.7 is the right rate, or a 20 basis point improvement year over year? How should we look at that?

Michael Montani: Just the NIM side, do you think that 6.7 is the right rate or 20 bip improvement year-over-year? How should we look at that?

Jon Daniels: Yeah, obviously we love the 6.7. I will say there's seasonality component to that. This quarter benefits from a lot of days in the quarter, just the three months that are included. Yeah, I'd probably gauge more to a 6.5 would be the way I think about that in the future the rest of the year.

Speaker #2: Yeah, obviously, we love the 6.7. I will tell you there's a seasonality component to that. This quarter benefits from a lot of days in the quarter.

Speaker #2: Just the three months that are included, so yeah. I'd probably gauge it more to like a 6.5—that would be the way I think about that in the future, for the rest of the year.

Speaker #15: Got it. Helpful. Thank you.

Michael Montani: Got it. Helpful. Thank you.

Speaker #2: Yep.

Jon Daniels: Yep.

Speaker #3: Thank you. We'll go next now to Chris Bottiglieri with BNP Paribas.

Operator 2: Thank you. We go next now to Chris Bottiglieri with BNP Paribas.

Operator: Thank you. We go next now to Chris Bottiglieri with BNP Paribas.

Chris Bottiglieri: Hey, thanks for taking the questions. I actually have a similar question to Mike's, but I'll go ahead and ask it anyway. Can you just talk about the drivers to the allowance? That stepped up pretty big despite big tax refund season. Just trying to get a sense, you also mentioned the benefits from transferring loans to held for sale. Trying to understand the step-up in the allowance rate. Is that just mix because of your pushing more to subprime, or is there some level of underlying weakness just given delinquency rates in subprime that you're provisioning for? Just trying to understand the bifurcation.

Speaker #16: Hey, I'd like to take the questions. I actually have a similar question to Mike, so I'll go ahead and ask it anyway. Can you just talk about the drivers to the allowance?

Speaker #16: So that stepped up pretty big, despite the big tax refund season. Just trying to get a sense—is that, you also mentioned the benefit from transferring loans to held-for-sale?

Speaker #16: So, trying to understand the step-up in the allowance rate—is that just mix because you're pushing more into subprime, or is there some level of underlying weakness, just given delinquency rates and subprime, that you're provisioning for?

Speaker #16: Just trying to understand the bifurcation.

Jon Daniels: Yeah, appreciate the question, Chris. Yeah, that's a tough metric. We provide it, and I think it's important we provide it as we have over time, but it's absolutely not weakness in the book of business. Again, I think we've said our losses are within expectation, and we've reserved accordingly. I think you've got two main things going on this quarter. Number one, there's absolutely a seasonality component. It's tough to describe, but if you look at our traditional Q1, all things being equal, that will be a step-up in overall reserved receivables. Number two, absolutely touched on it, we're adding tier 2 volume. Very proud of what we've done, that growth and penetration coming from that tier 2 space. I just referenced what do you have to add from a provision and ultimately in reserve from a point of penetration in tier 2.

Speaker #2: Yeah, I appreciate the question, Chris. That's a tough metric. We provide it, and I think it's important we provide it, as we have over time.

Speaker #2: But it's absolutely not weakness in the book of business. Again, I think we've said our losses are within expectation, and we've reserved accordingly. I think you've got two main things going on this quarter.

Speaker #2: Number one, there's absolutely a seasonality component. It's tough to describe, but if you look at our traditional Q1, all things being equal, that will be a step-up in overall reserved receivables.

Speaker #2: Number two, we absolutely touched on it. We're adding tier two volume. I mean, we’re very proud of what we've done—the growth and penetration coming from that tier two space.

Speaker #2: I just referenced what you have to add from a provision and ultimately in the reserve from a point of penetration in Tier Two.

Speaker #2: So that's absolutely going to take you up. And then the third component you also touched on that's going to cause it to fluctuate is, what have you done from a held-for-sale perspective?

Jon Daniels: That's absolutely going to take you up. The third component you also touched on that's going to cause it to fluctuate is, what have you done from a held for sale perspective? It can move around a fair amount, but this quarter, predominantly, again, seasonality and that tier 2 growth.

Speaker #2: So it can move around a fair amount, but this quarter, predominantly, again, seasonality and that tier two growth.

Chris Bottiglieri: Thanks. That's really helpful. Just want to follow up on Keith's comment on the 2 million transfers. What do you think the biggest opportunities are there? My napkin math is probably around 1 million in a quarter of transfers just from customer pay, wholesale, transfer stores without recon centers, like auction-sourced vehicles. Seems like there are some potentially extraneous transfers. Just kind of curious what you guys see the opportunity as, and maybe just explain underneath the curtain a little bit would be helpful.

Speaker #16: Thanks, that's really helpful. And then, just want to follow up on Keith's comment on the 2 million transfers. What do you think the biggest opportunities are there?

Speaker #16: My napkin math is probably around one million and a quarter transfers just from customer-paid wholesale. Transfers to stores without recon centers, like auction source vehicles.

Speaker #16: So, it seems like there are some potentially extraneous transfers. I'm just kind of curious what you guys see the opportunity as, and maybe just kind of explaining underneath the curtain a little bit would be helpful.

Speaker #2: Yeah, we'll do a deeper dive on that piece of work when we do our strategic update in the fall. But just to give you a little bit of color now, we really need to look at the entirety of our logistics network and really understand what's the most efficient way for us to move vehicles, and also how to leverage our own logistics network—and also the third parties, too.

Keith Barr: Yeah. We'll do a deeper dive on that piece of work when we do our strategic update in the fall. Just to give you a little bit of color now, we really need to look at the entirety of our logistics network and really understand what's the most efficient way for us to move vehicles, and also how to leverage our own logistics network and also the third parties too. We're kicking off a significant piece of work around that to really understanding what should our logistic network be, and making sure it's scalable as we continue to sell more cars year after year, buy more cars year after year. How do we have a network that scales efficiently and keeps our costs in control?

Speaker #2: So we're kicking off a significant piece of work around that to really understand what our logistics network should be, and making sure it's scalable as we continue to sell more cars year after year, buy more cars year after year.

Speaker #2: How do we have a network that scales efficiently and keeps our costs in control? And also make sure that we really understand why we are moving cars from point A to point B, and are those, again, enabling us to sell a car at the end of the day, or are they unproductive transfers?

Jon Daniels: Also making sure that we really understand why are we moving cars from point A to point B, and are those two, again, is it enabling us to sell a car at the end of the day, or are they unproductive transfers? Just getting a lot sharper about that. We've already got some initial work being done, some significant work is about to kick off, which I'm really, really excited about. Again, we'll give you more details in the fall. Again, we see it as an opportunity in two fronts.

Speaker #2: And so, just getting a lot sharper about that. We've already got some initial work being done, but some significant work is about to kick off, which I'm really, really excited about.

Speaker #2: And again, we'll give you more details in the fall. But again, we see it as an opportunity on two fronts. One is we can have more cars available to our customers.

Keith Barr: One is we can have more cars available to our customers, increasing our saleable inventory and the time available in one day, two days, and four days. That increases our saleable inventory and also will lower our cost, which means it keeps our pricing competitive too.

Speaker #2: So increasing our saleable inventory and the time available in one day, two days, and four days, that increases our saleable inventory. And also, we'll lower our costs, which means it keeps our pricing competitive too.

Chris Bottiglieri: Makes sense. Thank you.

Speaker #15: Makes sense. Thank you.

Operator 2: We'll go next now to John Babcock with Barclays.

Operator: We'll go next now to John Babcock with Barclays.

Speaker #3: We'll go next now to John Babcock with Barclays.

John Babcock: Good morning. Thanks for taking my question. I just want to ask, obviously two parts of selling vehicles. One is getting the price right, the other is obviously having the right vehicle. From that standpoint, I just want to know, what are you doing to ensure that you have the right mix? Also, how is this reflected in the pricing algorithm and how you plan to adjust that going forward?

Speaker #17: And thanks for taking my question. I just want to ask, obviously, there are two parts to selling vehicles. I mean, one is getting the price right.

Speaker #17: The other is obviously having the right vehicle. From that standpoint, I just want to know, what are you doing to ensure that you have the right mix? Also, how is this reflected in the price and algorithm, and how do you plan to adjust that going forward?

Speaker #2: Great. Yeah. I mean, almost week two, I was talking with the team. It's right price, right car, right location—are the foundational things for us to have a successful business and really understanding that.

Keith Barr: Great. Yeah. Almost week 2, I was talking with the team, it's right price, right car, right location, are the foundational things for us to have a successful business and really understanding that. We have really great customer insight in terms of what vehicles are in demand and how does that vary across the country. That then directly feeds into our buying strategy and understanding these are the vehicles we have to buy and then get them into our reconditioning to make them in our saleable inventory. That will change throughout the cycle. Right now, for example, it's only a small part of our business, but clearly there's a move towards hybrids and EVs from a number of consumers. Our buy teams are out there focusing on making sure we're efficiently buying hybrids and EVs to get those into our saleable inventory more quickly.

Speaker #2: And so, we have really great customer insight in terms of what vehicles are in demand and how that varies across the country. That then directly feeds into our buy strategy—understanding these are the vehicles we have to buy and then get them into our reconditioning process to make them part of our saleable inventory.

Speaker #2: And that will change throughout the cycle. I mean, right now, for example, it's only a small part of our business, but clearly there's a move towards hybrids and EVs.

Speaker #2: From a number of consumers. And so, our buy teams are out there focusing on making sure we're efficiently buying hybrids and EVs to get those into our saleable inventory more quickly.

Speaker #2: And again, that will change depending on where we are within the country and throughout the year. So making sure, again, that we're just really understanding that external input of what is consumer demand and then how does that feed into, overall, our acquisition strategy to underpin our sales strategy.

Keith Barr: Again, that will change again where we are within the country and throughout the year. Making sure, again, that we're just really understanding that external input of what is consumer demand, how does that feed into overall, again, our acquisition strategy to underpin our sales strategy.

Speaker #17: Okay, thanks. And if you don't mind, a quick follow-up. Are you able to talk about the impact of fuel prices on your results in the quarter?

John Babcock: Okay, thanks. If you don't mind, a quick follow on. Are you able to talk about the impact of fuel prices on your results in the quarter?

Speaker #2: Yeah, the fuel prices will hit us on our COGS, really, right, when you're looking at our operations. But the teams have done a phenomenal job of overcoming those cost pressures in our reconditioning processes.

Enrique Mayor-Mora: Yeah. The fuel prices will hit us on our COGS, really, when you're looking at our operations. The teams have done a phenomenal job of overcoming those cost pressures in our reconditioning processes. Again, actually reconditioning savings in COGS is one of the reasons this quarter we were able to manage to less of a margin give up, if you will, to support sales. They were easy to overcome this quarter.

Speaker #2: And again, actually, reconditioning savings in COGS is one of the reasons this quarter we were able to manage to less of a margin give-up, if you will, to support sales.

Speaker #2: So, they were easy. They're very easy to overcome this quarter.

John Babcock: Okay. Thank you.

Speaker #17: Okay. Thank you.

Speaker #3: We'll go next now to Chris Pierce with Needham.

Operator 2: We go next now to Chris Pierce with Needham.

Operator: We go next now to Chris Pierce with Needham.

Chris Pierce: Hey, good morning. We've talked about pricing, getting the right car, et cetera. I guess, can we just hit on pillar 4, run lean? I'd love to hear what you found about the recon side of the business, how you can lower recon costs or speed up recon time, what have you found as you've done a deeper dive there?

Speaker #18: Oh, hey. Good morning. We've talked about pricing, getting the right car, etc. I guess, can we just hit on pillar number four—run lean?

Speaker #18: I'd love to kind of hear what you found about the recon side of the business—how you can lower recon costs or speed up recon time. What have you found as you've done a deeper dive there?

Speaker #2: Yeah, I'm happy to, and then if I miss something, I'll let Enrique expand on it. It's a fascinating part of our business, and an incredibly important part of our business, because as you understand, right, buying the right car at the right price is critically important.

Keith Barr: Yeah, I'm happy to. If I miss something, I'll let Enrique expand on it. It's a fascinating part of our business and an incredibly important part of our business because as you understand, buying the right car at the right price is critically important, the cost of reconditioning is fundamental to us being able to have great prices. We have great service ops teams and reconditioning teams out there today. There's opportunity for us to further leverage technology to continuously improve our cost of goods sold through reconditioning. We've already got a few things out there right now. We've got our parts selection tool, which they continue to improve upon, which enables our teams to effectively find the right part for the right car at the best price.

Speaker #2: But then the cost of reconditioning is fundamental to us being able to have great prices. And we have great, great service ops teams and reconditioning teams out there today.

Speaker #2: But there's opportunity for us to further leverage technology to continuously improve our cost of goods sold through reconditioning. We've already got a few things out there right now.

Speaker #2: We've got our part selection tool, which they continue to improve upon, enabling our teams to effectively find the right part for the right car at the best price.

Speaker #2: We've got our tire selection tool out there now, which has now been integrated into that as well. Similarly, make sure that we're looking at the entirety of the marketplace to get the right tire at the best price possible.

Keith Barr: We've got our tire selection tool out there now, which has now been integrated into that as well. Similarly, make sure that we're looking at the entirety of the marketplace to get the right tire at the best price possible. That's just two examples, but there's a lot more we can do with technology to leverage our efficiency in terms of labor and productivity and how we move our inventory from raw to whip to being on the lot at the end of the day, too. We'll go definitely deeper that in the fall to explain specifically what we're doing. Again, it's going to be in investments in technology and leveraging new processes, but we'll be funding that out of our existing overhead base as our SG&A.

Speaker #2: And that's just two examples. But there's a lot more we can do with technology to leverage our efficiency in terms of labor and productivity, and how we move our inventory from raw to WIP to being on the lots at the end of the day, too.

Speaker #2: And we'll definitely go deeper on that in the fall to explain specifically what we're doing. But again, it's going to be an investment in technology and leveraging new processes.

Speaker #2: But we'll be funding that out of our existing overhead base—our SG&A. Yeah. It'll be self-funded. And what I tell you is that definitely the biggest opportunity we have at CarMax is to really just digitize our reconditioning processes and update the processes as well within there.

Enrique Mayor-Mora: Yeah, it'll be self-funded, and what I'd tell you is that it's definitely the biggest opportunity that we have at CarMax is to really just digitize our reconditioning processes, update the processes as well within there. We think that there's a fair bit of upside when it comes to cost and speed just by leveraging technology more strongly in our reconditioning.

Speaker #2: And we think that there's a fair bit of upside when it comes to cost and speed, just by leveraging technology more strongly in our reconditioning sales.

Keith Barr: I couldn't agree more, Enrique. I think it's one of the areas where by focusing on it and investing appropriately in the technology behind it will give us, again, a sustainable cost advantage in how we can keep our pricing where it needs to be.

Speaker #2: I couldn't agree more, Enrique. I think it's one of the areas where, by focusing on it and investing appropriately in the technology behind it, it will give us, again, a sustainable cost advantage in how we keep our pricing where it needs to be.

Speaker #2: Exactly.

Enrique Mayor-Mora: Exactly.

Chris Pierce: Can you just touch on, I know you opened another standalone center. You've got a couple standalone centers that I think have been open over a year now. Are you seeing a material benefit in terms of reconditioning at these standalone centers in those regions? Or is it more about just I guess just want to understand as you open more of these, what benefit you're seeing now and what you could see in the future.

Speaker #15: Can you just touch on—I know you opened another standalone center. You've got a couple of standalone centers that I think have been open over a year now.

Speaker #15: Are you seeing a material benefit in terms of reconditioning as these standalone centers in those regions, or is it more about just—I guess I just want to understand, as you open more of these, what benefit you're seeing now and what you could see in the future?

Speaker #2: Yeah, we have seven of them open at this point. And I’ll tell you, it's still kind of early to get reconditioning savings. They're still ramping up.

Enrique Mayor-Mora: Yeah. We have seven of them open at this point, and I'd tell you, it's still early to get reconditioning savings. They're still ramping, and really where we start to get leverage on those processes is when we hit peak manufacturing, if you will, and they're not there yet, just given that they're fairly new. Where we are seeing savings, though, definitely is in logistics. Less of the cost of shipping those vehicles because we're in market, we're in the right markets. Logistics savings, yes. Reconditioning savings, yes. We're not fully at where we want to be, but the team continues to improve quarter-over-quarter. I wouldn't say that that's a driver right now of reconditioning savings. It will be certainly.

Speaker #2: And really, when we start to get leverage on those processes is when we hit kind of peak manufacturing, if you will. And they're not there yet, just given that they're fairly new.

Speaker #2: Where we are seeing savings, though, definitely is in logistics, right? So less of the kind of cost of shipping those vehicles because we're in-market.

Speaker #2: We're in the right markets, right? So, logistics savings—yes. Reconditioning savings—yeah. We're not fully at where we want to be, but the team continues to improve, kind of quarter over quarter.

Speaker #2: But I wouldn't say that that's a driver right now of reconditioning savings, but it will be, certainly.

Speaker #15: Okay, thank you, and good luck.

David Brown: Thank you and good luck.

Chris Pierce: Thank you and good luck.

Speaker #3: Thank you. We'll go next now to Rajat Gupta with JPMorgan.

Operator 2: Thank you. We go next now to Rajat Gupta with J.P. Morgan.

Operator: Thank you. We go next now to Rajat Gupta with J.P. Morgan.

Rajat Gupta: Hey, thanks for taking the question. Just wanted to follow up on any preview around the Analyst Day. I know you've talked about moving to full spectrum financing. You have the 50% number out there.

Speaker #19: Hey, thanks for taking the question. I just wanted to follow up on any preview around the analyst day. I know we've talked about moving to full-spectrum financing.

Speaker #19: You had the 50% number out there. Is there any thought process around maybe taking that number higher, and maybe in a more aggressive fashion?

Rajat Gupta: Is there any thought process around maybe taking that number higher and maybe in a more aggressive fashion? Is that something that you would consider as a strategic change? Just wanted to get your thoughts on that. Thanks.

Speaker #19: Is that something that you would consider a strategic change? Just wanted to get your thoughts on that. Thanks.

Speaker #2: Well, I'll maybe start off on a high level, and I'll let John talk about that. I mean, we're planning to do a strategic update later on this fall, where we're going to walk through, in detail, kind of each one of the pillars.

Keith Barr: Well, let me start off on a high level, and I'll let Jon talk about that. What we're planning to do is a strategic update later on this fall, where we're going to walk through in detail each one of the pillars so you really understand, first and foremost, how interconnected each one of these is. Because by themselves are each important, but they are so connected. That's probably one of my biggest learnings here in the first three months is that everything is connected here. How do we go through each pillar and be focusing on the offering, the experience, how we're going to add value through CAF and full spectrum, and then how do we focus on COGS and things like that? We'll go through a lot of detail there, both on terms of initiatives and also things that you can hold us accountable to.

Speaker #2: So you really understand, first and foremost, how interconnected each one of these is. Because by themselves, they're each important, but they are so connected. That's probably one of my biggest learnings here in the first three months—that everything is connected here.

Speaker #2: And so, how do we go through each pillar and be focusing on the offering, the experience, how we're going to add value through CAF and full spectrum, and then how do we focus on COGS and things like that?

Speaker #2: So we'll go through a lot of detail there, both in terms of initiatives and also things that you can hold us accountable to. We'll be talking about how we expect this to impact performance over time, to sustainably grow our business, and to outperform the broader market on a go-forward basis, too, in terms of sales, and do it in an efficient way so that we grow our profitability and reward our shareholders, too.

Keith Barr: We'll be talking about how we expect this to impact performance over time, to sustainably grow our business, and to outperform the broader market on a go-forward basis too, in terms of sales. Do it in an efficient way so that we grow our profitability and reward our shareholders too. I'm really excited about it. The team has done a fantastic job of framing up what that strategy is. Again, we'll do a deeper dive in the fall on our strategic update. I'll let Jon talk specifically about what you just asked in CAF.

Speaker #2: So, I'm really excited about it. The team has done a fantastic job of framing up what that strategy is. And again, we'll do a deeper dive in the fall on our strategic update.

Speaker #2: I'll let Jon talk specifically about what you just asked in CAF.

Speaker #20: Yeah, Rajat, I appreciate the question. With regard to the add value pillar, I think obviously CAF full spectrum is a key backbone there.

Jon Daniels: Yeah, Raj, appreciate the question. With regard to the add value pillar, I think obviously full spectrum is a key backbone there. We've signaled that for multiple years. I think we're really pleased with the capabilities we've put in place, the funding capabilities, the iterative underwriting capabilities, and that really shows itself in this quarter's penetration. Your question of 50%, that's a number that we've offered as really a midterm objective for us. Certainly, we choose the word midterm very carefully. We think it could be larger than that. We're really excited in our ability to grow to that level. If you look at what we did from a tier 2 perspective, we cited a year ago, we were 10% of the tier 2 volume.

Speaker #20: We've signaled that for multiple years. I think we're really pleased that the capabilities we've put in place—the funding capabilities, the iterative underwriting capabilities—and that really shows itself in this quarter's penetration.

Speaker #20: Your question of 50%, that's a number that we've offered as really a midterm objective for us. Certainly, we choose the word 'midterm' very carefully.

Speaker #20: We think it could be larger than that, but we're really excited about our ability to grow to that level. If you look at what we did from a Tier 2 perspective, we cited that a year ago, we were 10% of the Tier 2 volume.

Speaker #20: This quarter, we are upwards of 25% of that volume, and we think that will continue to methodically grow over the next couple of years as we hit that midterm objective.

Jon Daniels: This quarter, we are upwards of 25% of that volume, and we think that will continue to methodically grow over the next couple of years as we hit that midterm objective. As far as how fast can we go, I think we've really set a good course there. We want to be very thoughtful, both really making sure we're getting the funding strategies right, we're underwriting it correctly, don't want to get over our skis there. Yes, I think that's a great midterm objective. Beyond that, absolutely, I think it's definitely on the table for us.

Speaker #20: And as far as how fast can we go, I think we've really set a good course there. We want to be very thoughtful, both in really making sure we're getting the funding strategies right.

Speaker #20: We're underwriting it correctly. We don't want to get over our skis there. But yes, I think that's a great midterm objective. And beyond that, absolutely, I think it's definitely on the table for us.

Speaker #15: Understood. Thanks for all the color. Good luck.

Rajat Gupta: Understood. Thanks for all the color. Good luck.

Speaker #3: Thank you. And, ladies and gentlemen, that's all the time we have for questions this morning. Mr. Barr, I'd like to turn things back to you, sir, for any closing comments.

Operator 2: Thank you. Ladies and gentlemen, that's all the time we have for questions this morning. Mr. Barr, I'd like to turn things back to you, sir, for any closing comments.

Operator: Thank you. Ladies and gentlemen, that's all the time we have for questions this morning. Mr. Barr, I'd like to turn things back to you, sir, for any closing comments.

Speaker #2: Great. Well, thanks. Thanks, everyone, for joining us and for your continued interest and support of CarMax. Hopefully, you can see the momentum we've built in the business and the strong performance in the quarter.

Keith Barr: Great. Well, thanks. Thanks, everyone, for joining us and for your continued interest and support of CarMax. Hopefully, you can see the momentum we've built in the business and the strong performance in the quarter, we expect that momentum to continue throughout the year as we will outperform the broader marketplace. Really excited about the strategy that we have developed as a team to, again, drive sustainable growth, improve profitability, and reward our shareholders over time. Again, we'll share more with you all in the fall, but also we'll be talking with you next quarter. Thanks, everyone, and have a great remainder of your week.

Speaker #2: And we expect that momentum to continue throughout the year as we will outperform the broader marketplace. We're really excited about the strategy that we have developed as a team to, again, drive sustainable growth, improve profitability, and reward our shareholders over time.

Speaker #2: And again, we'll share more with you all in the fall, but also, we'll be talking with you next quarter. So, thanks, everyone, and have a great remainder of your week.

Speaker #3: Thank you, Mr. Barr. Again, ladies and gentlemen, this will conclude the first quarter fiscal year 2027 CarMax earnings release conference call. We'd like to thank you all so much for joining us today.

Operator 2: Thank you, Mr. Barr. Again, ladies and gentlemen, this will conclude the Q1 fiscal year 2027 CarMax earnings release conference call. We'd like to thank you all so much for joining us today and wish you all a great day. Goodbye.

Operator: Thank you, Mr. Barr. Again, ladies and gentlemen, this will conclude the Q1 fiscal year 2027 CarMax earnings release conference call. We'd like to thank you all so much for joining us today and wish you all a great day. Goodbye.

Q1 2027 Carmax Inc Earnings Call

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