Q2 2026 Crexendo Inc Earnings Call

August 4, 2026

Speaker #1: Good afternoon. Thank you for holding. Your conference will begin very shortly. Please remain on the line. Your conference will begin in just a few minutes.

Operator: Good afternoon. Thank you for holding. Your conference will begin very shortly. Please remain on the line. Your conference will begin in just a few minutes. Greetings, welcome to the Crexendo Q2 2026 Earnings Conference Call. At this time, all participants are on a listen-only mode, and a question and answer session will follow the formal presentation. If anyone should require operator assistance during the conference, please press star zero on your telephone keypad. Please note this conference is being recorded. I will now turn the conference over to your host, Mr. Jeff Korn, Chairman and Chief Executive Officer with Crexendo. Sir, the floor is yours.

Speaker #3: Greetings, and welcome to the Crescendo second quarter 2026 earnings conference call. At a listen-only mode. this time, all participants are on Any question-and-answer session will follow the formal presentation.

Operator: Greetings, welcome to the Crexendo Q2 2026 Earnings Conference Call. At this time, all participants are on a listen-only mode, and a question and answer session will follow the formal presentation. If anyone should require operator assistance during the conference, please press star zero on your telephone keypad. Please note this conference is being recorded. I will now turn the conference over to your host, Mr. Jeff Korn, Chairman and Chief Executive Officer with Crexendo. Sir, the floor is yours.

Speaker #3: assistance during the conference, please press *0 on your If telephone keypad. And please note, this conference is being recorded. I will now turn the conference over to your host, Mr. Jeff Korn, Chairman and Chief Executive Officer, with Crescendo.

Speaker #3: Sir, the floor is yours.

Speaker #4: Thank you, Alan. And good afternoon, everyone. It's my pleasure to welcome you to the Crescendo Q2 2026 conference call. I'm Jeff Korn, Chairman of the Board and CEO.

Jeff Korn: Thank you, Alan, and good afternoon, everyone. It's my pleasure to welcome you to the Crexendo Q2 2026 conference call. I'm Jeff Korn, Chairman of the Board and CEO. Here with me today are Doug Gaylor, our President and COO, Ron Vincent, our CFO, and Jon Brinton, our CRO. In a moment, Jon will read the safe harbor statement. After that, I will provide some brief comments on our performance and strategy. Ron will then provide a more detailed discussion of our financial results, and Doug will provide a business sales and product update. After that, we will open the call for questions. Jon, would you please read the safe harbor statement?

Speaker #4: Here with me today are Doug Gaylor, our President and COO; Ron Vincent, our CFO; and Jon Brinton, our CRO. In a moment, Jon will read the Safe Harbor statement.

Speaker #4: After that, I will provide some brief comments on our performance and strategy. Ron will then provide a more detailed discussion of our financial results and Doug will provide a business sales and product update.

Speaker #4: After that, we will open the call for questions. Jon, would you please read the Safe Harbor statement?

Speaker #5: Thank you, Jeff. I want to take this opportunity to remind listeners that this call will contain forward-looking statements within the meaning of the Securities Act of 1933 and the Securities Exchange Act of 1934.

Jon Brinton: Thank you, Jeff. I want to take this opportunity to remind listeners that this call will contain forward-looking statements with the meaning of the Securities Act of 1933 and the Securities Exchange Act of 1934. The Private Securities Litigation Reform Act of 1995 provides a safe harbor for such forward-looking statements. All statements made in this conference call, other than statements of historical fact, are forward-looking statements. Forward-looking statements include, but are not limited to, words like believe, expect, anticipate, estimate, will, and other similar statements of expectation identifying forward-looking statements. Investors should be aware that any forward-looking statements are based on assumptions and subject to risks and uncertainties that could cause actual results to differ materially from those discussed here today.

Speaker #5: The private securities litigation reform act of 1995 provides a safe harbor for such forward-looking statements. All statements made in this conference call, other than statements of historical fact, are forward-looking statements.

Speaker #5: Forward-looking statements include, but are not limited to, words like "believe," "expect," "anticipate," "estimate," "will," and other similar statements of expectation identifying forward-looking statements. Investors should be aware that any forward-looking statements are based on assumptions and subject to risks and uncertainty that could cause actual results to differ materially from those discussed here today.

Speaker #5: These risk factors are explained in detail in the company's filings with the securities and exchange commission, including the Form 10-K for the fiscal year ended December 31, 2025, and the Forms 10-Qs as filed.

Jon Brinton: These risk factors are explained in detail in the company's filings with the Securities and Exchange Commission, including the Form 10-K for the fiscal year ended 31 December 2025, and the Forms 10-Qs as filed. Crexendo does not undertake any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise. I'd now like to turn the call back to Jeff. Jeff?

Speaker #5: Crescendo does not undertake any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise.

Speaker #5: I'd now like to turn the call back to Jeff. Jeff?

Speaker #4: Thank you, Jon. We delivered an exceptionally strong quarter. Revenue increased 49% year over year to $24.6 million. We generated gap net income of $1.1 million or $0.03 per diluted share, non-gap net income of $4.1 million and adjusted EBITDA of $4.1 million.

Jeff Korn: Thank you, Jon. We delivered an exceptionally strong quarter. Revenue increased 49% year over year to $24.6 million. We generated GAAP net income of $1.1 million, or $0.03 per diluted share, non-GAAP net income of $4.1 million, and adjusted EBITDA of $4.1 million, an increase of 46% from the prior year quarter. We also continued to improve our margins and generated $4.8 million of cash from operating activities during H1 of the year, an increase of 89% compared with the same period last year. These high-level results demonstrate the growth, increasing scale, and operating leverage of the business. They are particularly encouraging because we remain GAAP profitable while absorbing the acquisition-related costs and amortization associated with ESI. Ron will provide a deeper discussion of the financial results, including our revenue mix, margin performance, and cash flow in a few minutes.

Speaker #4: An increase of 46% from the prior year quarter. We also continued to improve our margins and generated $4.8 million of cash from operating activities during the first 6 months of the year.

Speaker #4: An increase of 89% compared with the same period last year demonstrates the growth, increasing scale, and operating leverage of the business. These results are particularly encouraging because we remained GAAP profitable while absorbing the acquisition-related costs and amortization associated with the SI.

Speaker #4: Ron will provide a deeper discussion of the financial results, including our revenue mix, margin performance, and cash flow, in a few minutes. One of the most encouraging developments this year is the substantial increase in new platform customers.

Jeff Korn: One of the most encouraging developments this year is the substantial increase in new platform customers. We secured 11 new platform logos through Q1 and Q2 of 2026, compared with only two at the same point last year. That level of activity reinforces my conviction that the Crexendo NetSapiens platform is increasingly the platform of choice for communication providers seeking a modern, improved, and scalable solution. The increase in logos strengthens the long-term opportunity of the business. Our sessions-not-seats model gives providers a compelling economic advantage, especially in an uncertain economic environment, and our platform gives them the functionality, scalability, and flexibility they need to compete. We expect these wins to develop into a meaningful and durable stream of revenue. Doug will give more details on the specifics relating to the new logos. I could not be more pleased with the ESI acquisition. The integration is progressing exceptionally well.

Speaker #4: We secured 11 new platform logos through the first two quarters of 2026, compared with only 2 at the same point last year. That level of activity reinforces my conviction that the Crescendo Net Sapiens platform is increasingly the platform of choice for communication providers seeking a modern, improved, and scalable solution.

Speaker #4: The opportunity of the business. Our sessions not seats models model gives providers a compelling economic advantage especially in an uncertain economic environment. And our platform gives them the functionability, scalability, and flexibility they need to compete.

Speaker #4: We expect these wins to develop into a meaningful and durable stream of revenue. Doug will give more details on the specifics relating to the new logos.

Speaker #4: I could not be more pleased with the ESI acquisition. The integration is progressing exceptionally well. The ESI employees are engaged and sales have exceeded our initial expectations.

Jeff Korn: The ESI employees are engaged, sales have exceeded our initial expectations. We have already integrated or begun integrating accounting, legal, and marketing functions, and the engineering teams are working closely together. ESI has significantly increased our revenue, strengthened our customer base, and added an experienced team that shares our commitment to innovation and outstanding customer service. It has also meaningfully expanded our telecom operations, adding to the strong growth in service and product revenue this quarter. The performance of ESI demonstrates why we are careful and deliberate in assessing acquisition opportunities. We look for companies that are strategically complementary, operationally actionable, and capable of contributing to both growth and profitability. ESI is delivering exactly the benefits we expected and further validates our disciplined approach. We are also continuing to invest in the platform. We currently expect to release our next major software version, v46, in Q2 2027.

Speaker #4: We have already integrated or begun integrating accounting, legal, and marketing functions and the engineering teams are working closely together. ESI has significantly increased our revenue, strengthened our customer base, and added an experienced team that shares our commitment to innovation and outstanding customer service.

Speaker #4: It has also meaningfully expanded our telecom operations, adding to the strong growth in service and product revenue this quarter. The performance of ESI demonstrates why we are careful and deliberate in assessing acquisition opportunities.

Speaker #4: We look for companies that are strategically complementary, operationally actionable, and capable of continuing a contributing to both growth and profitability. ESI is delivering exactly the benefits we expected and further validates our disciplined approach.

Speaker #4: We are also continuing to invest in the platform. We currently expect to release our next major software version, Volume 46, in Q2 2027. It will include a fully redesigned user interface that creates a substantially stronger first impression, together with improvements throughout the product that should enhance both the sales process and the day-to-day user experience.

Jeff Korn: It will include a fully redesigned user interface that creates a substantially stronger first impression, together with improvements throughout the product that should enhance both the sales process and the day-to-day user experience. We look genuinely forward to showcasing these platform updates, ecosystem, and product roadmap at our upcoming October UGM, which is on track to be the largest in our history. Our strong cash generation gives us additional strategic flexibility. We ended the quarter with $18.3 million in cash and cash equivalents after using $26.2 million for the ESI acquisition. The substantial increase in operating cash flow, together with our balance sheet strength, should allow us to continue evaluating strategic accretive opportunities while having the flexibility and ability to not substantially dilute shareholders. We will remain disciplined and will move forward only when the financial, operational, and strategic merits of an opportunity support the transaction.

Speaker #4: We look genuinely forward to showcasing these platform updates ecosystem and product roadmap at our upcoming October user group meeting, which is on track to be the largest in our history.

Speaker #4: Our strong cash generation gives us additional strategic flexibility. We ended the quarter with $18.3 million in cash and cash equivalents after using $26.2 million for the ESI acquisition.

Speaker #4: The substantial increase in operating cash flow, together with our balance sheet strength, should allow us to continue evaluating strategic accretive opportunities while having the flexibility and ability to not substantially dilute shareholders.

Speaker #4: We will remain disciplined and will move forward only when the financial, operational, and strategic merits of an opportunity support the transaction. Our AI offerings.

Jeff Korn: Finally, we remained excited about our AI offerings. They are not yet a meaningful contributor revenue, but they continue to receive strong praise and market acceptance. We expect AI adoption to expand, and I continue to believe that AI-related revenue can become meaningful in 2027. Doug will discuss our AI initiatives in greater detail during his update. In summary, this was a very strong quarter. We delivered substantial revenue growth, continued GAAP profitability, improving margins, and significantly stronger operating cash flow. We are successfully integrating a highly beneficial acquisition, winning new platform customers at a dramatically higher rate

Speaker #4: They are not Finally, we remained excited about yet meaningful a meaningful contributor revenue, but they continue to receive strong praise and market acceptance. We expect AI adoption to expand and I continue to believe that AI-related revenue can become meaningful in 2027.

Speaker #4: Doug will discuss our AI initiatives in greater detail during his update. In summary, this was a very strong quarter. We delivered substantial revenue growth, continued gap profitability, improving margins, and significantly stronger operating cash flow.

Speaker #4: We are successfully integrating a highly beneficial acquisition, winning new platform customers at a dramatically higher rate, advancing an important software release, and maintaining financial flexibility to pursue additional accretive growth.

Jeff Korn: Advancing an important software release and maintaining financial flexibility to pursue additional accretive growth. We have built a stronger and more valuable company, and the opportunities in front of us continue to expand. I am extremely enthusiastic about Crexendo's direction and confident in our ability to deliver profitable growth and meaningful long-term shareholder value. With that, I'll turn the call over to Ron to walk through the financials in more detail. Ron?

Speaker #4: We have built a stronger and more valuable company and the opportunities in front of us continue to expand. I am extremely enthusiastic about Crescendo's direction and confident in our ability to deliver profitable growth and meaningful long-term shareholder value.

Speaker #4: With that, I'll turn the call over to Ron to walk through the financials in more detail. Ron.

Speaker #5: Thank you, Jeff. We reported 24.6 million in total revenue, beating top-line analyst expectations that's a 49% increase over the second quarter of the prior year.

Ron Vincent: Thank you, Jeff. We reported $24.6 million in total revenue, beating top-line analyst expectations. That's a 49% increase over the Q2 of the prior year. Consolidated organic revenue came in a little light this quarter at 7% over the prior year. However, year-to-date organic revenue growth of 11% is in line with our guidance of delivering double-digit organic growth for the year. Service revenue increased 78% to $14.9 million, and our growth margin was 67% for the quarter. Software solutions revenue increased 5% to $7.3 million, and our growth margin was 70% for the quarter. During the quarter, we booked six new logos and seven upgrade orders from existing customers. There are a couple items to note here.

Speaker #5: Consolidated organic revenue came in a little light this quarter at 7% over the prior year. However, year-to-date organic revenue growth of 11% of delivering double-digit organic growth for the year.

Speaker #5: Service revenue increased 78% to $14.9 million, and our gross margin was 67% for the quarter. Software solutions revenue increased 5% to $7.3 million, and our gross margin was 70% for the quarter.

Speaker #5: During the quarter, we booked six new logos and seven upgrade orders from existing customers. There are a couple of items to note here. Perpetual license revenue is down $700,000 compared to the prior year quarter.

Ron Vincent: Perpetual license revenue is down $700,000 compared to the prior year quarter, which is primarily the reason for the decrease in organic growth percentage year-over-year as Q2 2025 was a record sales quarter, as the average order size was three times our average order size we typically book each quarter. Additionally, the acquisition of ESI eliminated approximately $180,000 of revenue recognized in the prior year quarter. For comparison purposes, if we had added back that $180,000 of ESI revenue to the current quarter, our growth rate would be more like 8% compared to the prior quarter. We are confident that these new customers will need larger upgrade orders in the future as they grow their customer base and migrate their existing customers over to our platform. Product revenue increased 104% to $2.5 million, and our growth margin was 44% for the quarter.

Speaker #5: Which is primarily the reason for the decrease in organic growth percentage year-over-year, as Q2 of 2025 was a record sales quarter. The average order size was three times our typical average order size that we typically book each quarter.

Speaker #5: Additionally, the acquisition of ESI eliminated approximately $180,000 of revenue recognized in the prior year quarter. For comparison purposes, if we had added back that $180,000 of ESI revenue to the current quarter, our growth rate would be more like 8% compared to the prior quarter.

Speaker #5: We are confident that these new customers will need larger upgrade orders in the future as they grow their customer base and migrate their existing customers over to our platform.

Speaker #5: Product revenue increased 104% to 2.5 million, and our gross margin was 44% for the quarter. During the quarter, our service revenue gross margins improved by 400 basis points.

Ron Vincent: During the quarter, our service revenue growth margins improved by 400 basis points. Our product revenue growth margins improved by 1,300 basis points, and our software solutions revenue growth margins improved by 200 basis points compared to Q1 of this year. Our consolidated revenue growth margin was 66% for the quarter. That's 500 basis points increase compared to Q1 of this year. Operating expenses increased approximately $8.1 million or 53% compared to the prior year. ESI acquisition contributed $6.9 million of the increase in operating expenses. Operating margins improved to 4% for the quarter. That's a 200 basis point increase from Q1 of this year. We reported net income of $1.1 million. That's $0.03 per basic and diluted common share in line with analyst expectations. On a non-GAAP basis, we reported non-GAAP net income of $4.1 million for the quarter.

Speaker #5: Our product revenue gross margins improved by 1,300 basis points. And our software solutions revenue gross margins improved by 200 basis points. Compared to the first quarter of this year.

Speaker #5: Our consolidated revenue gross margin was 66% for the quarter. That's 500 basis points increase compared to the first quarter of this year. Operating expenses increased approximately 8.1 million or 53% compared to the prior year.

Speaker #5: ESI acquisition contributed $6.9 million of the increase in operating expenses. Operating margins improved to 4% for the quarter. That's a 200 basis point increase from the first quarter of this year.

Speaker #5: We reported net income of 1.1 million. That's 3 cents per basic and diluted common share in line with analyst expectations. On a non-gap basis, we reported non-gap net income of 4.1 million for the quarter.

Speaker #5: That's 12 cents per basic and diluted common share 200 basis points higher than analyst expectations. We reported EBITDA for the quarter of 3 million and adjusted EBITDA of 4.1 million.

Ron Vincent: That's $0.12 per basic and diluted common share, 200 basis points higher than analyst expectations. We reported EBITDA for the quarter of $3 million and adjusted EBITDA of $4.1 million. Our adjusted EBITDA margin was 17% for the quarter, an increase of 200 basis points compared to Q1 of this year. Our cash and cash equivalents at the end of the quarter was $18.3 million, compared to $31.4 million at the end of the prior year. Operating activities for the H1 period provided $4.8 million in free cash flows. For the quarter, we had $2.8 million in free cash flow. That's a 35% increase over Q1 of this year. Investing activities for the H1 period utilized $26.2 million in cash related to the cash portion of the ESI acquisition purchase price.

Speaker #5: Our adjusted EBITDA margin was 17% for the quarter, an increase of 200 basis points compared to the first quarter of this year. Our cash and cash equivalents at the end of the quarter were $18.3 million, compared to $31.4 million at the end of the prior year.

Speaker #5: Operating activities for the six-month period provided $4.8 million in free cash flow. For the quarter, we had $2.8 million in free cash flow, which is a 35% increase over the first quarter of this year.

Speaker #5: Investing activities for the six-month period utilized 26.2 million in cash related to the cash portion of the ESI acquisition purchase price. Financing activities for the six-month period provided 8.4 million in cash, primarily related to 4.9 million in proceeds from the term loan we entered into with Wells Fargo.

Ron Vincent: Financing activities for the H1 period provided $8.4 million in cash, primarily related to $4.9 million in proceeds from the term loan we entered into with Wells Fargo and $3.6 million in net proceeds from stock option exercises. With that, I'll turn it over to Doug Gaylor, our President and CEO, for additional comments on sales, operations, and products.

Ron Vincent: Financing activities for the H1 period provided $8.4 million in cash, primarily related to $4.9 million in proceeds from the term loan we entered into with Wells Fargo and $3.6 million in net proceeds from stock option exercises. With that, I'll turn it over to Doug Gaylor, our President and COO, for additional comments on sales, operations, and products.

Speaker #5: And 3.6 million in net proceeds from stock option exercises. With that, I'll turn it over to Doug Gaylor, our president and CEO, for additional comments on sales, operations, and products.

Speaker #4: Thanks, Ron. It was a great quarter for Crescendo, and we had a lot of significant accomplishments. As Jeff stated, we added 6 new logos on the NetSapience platform during the quarter.

Doug Gaylor: Thanks, Ron. It was a great quarter for Crexendo, and we had a lot of significant accomplishments. As Jeff stated, we added six new logos on the NetSapiens platform during the quarter. Combine that with the five new logos we had in Q1, we have added 11 new logos for the H1 of this year compared to two new logos for the H1 of 2025. Of the six new logos in Q2, two of them migrated from Metaswitch, and one of them migrated from Cisco's BroadSoft. Of the 11 new logos so far for this year, four have been Metaswitch migrations.

Speaker #4: Combining that with the five new logos we had in Q1, we have added 11 new logos for the first six months of this year, compared to two new logos for the first six months of 2025.

Speaker #4: Of the 6 new logos in Q2, 2 of them migrated from MetaSwitch and 1 of them migrated from Cisco's Broadsoft. Of the 11 new logos so far for this year, 4 have been MetaSwitch migrations.

Speaker #4: In addition, we also had seven add-on orders during the quarter from our existing licensees, and we're extremely excited about the new logo momentum and our pipeline for new licensees. The pipeline is very solid, and we continue to see strong demand for our award-winning software platform.

Doug Gaylor: In addition, we also had seven add-on orders during the quarter from our existing licensees. We're extremely excited about the new logo momentum and our pipeline for new licensees. The pipeline is very solid. We continue to see strong demand for our award-winning software platform. As Ron mentioned, we saw a $700,000 decrease in perpetual license purchases in the quarter. I believe the economy's financial climate is driving new licensees to launch with a smaller initial investment of sessions and subscription, and that tends to be more attractive as it has a lower upfront cost. The six new logos for the quarter were smaller than average deal booked in the prior year quarter, as we have seen a trend with our new licensees to start with a smaller initial commitment and grow that commitment over time.

Speaker #4: As Ron mentioned, we saw a $700,000 decrease in perpetual license purchases in the quarter. I believe the economy's financial climate is driving new licensees to launch with a smaller initial investment of sessions and subscriptions, and that tends to be more attractive as it has a lower upfront cost.

Speaker #4: The 6 new logos for the quarter were smaller than average deal booked in the prior year quarter, as we have seen a trend with our new licensees to start with a smaller initial commitment and grow that commitment over time.

Speaker #4: It's worthwhile to note that, although the average order size was smaller this quarter than the average deal booked in the prior-year quarter, our average upgrade order value is increasing and averages 50% higher than our initial orders.

Doug Gaylor: It's worthwhile to note that although the average order size was smaller this quarter than the average deal booked in the prior year quarter, our average upgrade order value is increasing and averages 50% higher than our initial orders. As our base of over 250 licensees continues to grow and expand, we have seen and expect to continue to see continual strong add-on orders. We also have strong sales bookings on the telecom services segment of the business. During the quarter, we sold 15 six-figure opportunities that helped contribute to a very successful quarter. Most notably, we saw a huge increase in sales from our Technology Services Distributors, or TSDs. We saw sales increase by 39% for the quarter. Year to date, we have seen sales increase by 42% over the same periods for 2025.

Speaker #4: As our base of over 250 licensees continues to grow and expand, we have seen an expect to continue to see continual strong add-on orders.

Speaker #4: We also have strong sales bookings on the telecom services segment of the business. During the quarter, we sold 15 6-figure opportunities that helped contribute to a very successful quarter.

Speaker #4: Most notably, we saw a huge increase in sales from our technology service distributors or TSDs. We saw sales increase by 39% for the quarter and year-to-date we have seen sales increase by 42% over the same periods for 2025.

Speaker #4: We continue to see great momentum in this area of the business, and we're excited about the number and size of opportunities that we're seeing brought in by the TSDs.

Doug Gaylor: We continue to see great momentum in this area of the business and are excited about the number and size of opportunities that we're seeing brought in by the TSDs. As Jeff mentioned, our ESI acquisition is paying off very nicely for us. We saw very strong sales during the quarter, which helped propel us from $2.1 million in revenue that ESI contributed in March of Q1 to an average of $2.3 million per month for a total of $6.9 million in revenue for Q2. We have great momentum with ESI resellers and are excited about the results that we have seen in very short order. We continue to work on synergies and cost savings from the ESI acquisition and are confident these synergies will continue improving our bottom line.

Speaker #4: As Jeff mentioned, our ESI acquisition is paying off very nicely for us. We saw very strong sales during the quarter, which helped propel us from 2.1 million in revenue that ESI contributed in March of Q1 to an average of 2.3 million per month for a total of 6.9 million in revenue for Q2.

Speaker #4: We have great momentum with ESI resellers and are excited about the results that we have seen in very short order. We continue to work on synergies and cost savings from the ESI acquisition and are confident these synergies will continue improving our bottom line.

Speaker #4: Our strong sales bookings in both segments of the business helped increase our remaining performance obligation to $139 million, a 97% increase over Q2 of 2025.

Doug Gaylor: Our strong sales bookings in both segments of the business helped increase our Remaining Performance Obligation to $139 million, a 97% increase over Q2 of 2025. As a reminder, our Remaining Performance Obligation number is the sum of the remaining contract values for our telecom services and our software solutions customers that will be recognized on a sliding scale over the next 60 months. It's a very strong indicator of our future revenue stream. We are very pleased with our gross margin improvements for the quarter on both sides of the business. On the software solution side of the house, gross margins improved to 70% for the quarter, largely attributable to cost savings recognized from decommissioning our legacy data centers at the end of Q1 as we completed our migration to Oracle Cloud Infrastructure, or OCI.

Speaker #4: And as a reminder, our remaining performance obligation number is the sum of the remaining contract values for our telecom services and our software solutions customers that will be recognized on a sliding scale over the next 60 months, and it's a very strong indicator of our future revenue stream.

Speaker #4: We are very pleased with our gross margin improvements for the quarter on both sides of the business. On the software solutions side of the house, gross margins improved to 70% for the quarter.

Speaker #4: Largely attributable to cost savings recognized from decommissioning our legacy data centers at the end of Q1 as we completed our migration to Oracle Cloud Infrastructure or OCI.

Speaker #4: Our telecom services segment saw gross margins improve significantly to 67% on the strength of higher-margin sales from our ESI acquisition. In addition, ESI's product contributions also helped improve our overall product gross margins, which increased to 44%, up significantly from the prior quarter.

Doug Gaylor: Our telecom services segment saw gross margins improve significantly to 67% on the strength of higher margin sales from our ESI acquisition. In addition, ESI's product contributions also helped improve our overall product gross margins, which improved to 44%, up significantly from the prior quarter. As we successfully scale both segments of the business, we expect these gross margin improvements to continue. At the end of January, we launched CAIRO, Crexendo's AI receptionist/orchestrator, and are seeing great early success on the offering. CAIRO allows businesses to use our artificial intelligence receptionist to answer all calls, handle them accordingly by answering frequently asked questions, processing calls to the right individuals or departments, and even setting appointments. We are extremely excited about the new offering and have seen strong customer interest and success in our initial rollout period.

Speaker #4: As we successfully scale both segments of the business, we expect these gross margin improvements to continue. At the end of January, we launched Kairo Crescendo's AI receptionist/orchestrator.

Speaker #4: And are seeing great early success on the offering. Kairo allows businesses to use our artificial intelligence receptionist to answer all calls, handle them accordingly by answering frequently asked questions, processing calls to the right individuals, or departments, and even setting appointments.

Speaker #4: We are extremely excited about the new offering and have seen strong customer interest and success in our initial rollout period. The average revenue increase per account during the quarter was approximately 120 dollars per account per month, and that represents an increase of approximately 35% over the average revenue per account of 340 dollars that we see on our average telecom services customer.

Doug Gaylor: The average revenue increase per account during the quarter was approximately $120 per account per month, and that represents an increase of approximately 35% over the average revenue per account of $340 that we see on our average telecom services customer. During the quarter, we began rolling out CAIRO to our licensees and are pleased with the initial traction we are seeing from our licensees to also resell CAIRO. Also during the quarter, we started marketing initiatives to roll CAIRO out to our existing base of retail customers. Although still very early in our rollout of the product, we are extremely excited about the successful launch of the solution and are confident we will continue to see strong growth in sales and adoption of the offering.

Speaker #4: During the quarter, we began rolling out Kairo to our licensees and are pleased with the initial traction we are seeing from our licensees to also resell Kairo.

Speaker #4: Also during the quarter, we started marketing initiatives to roll Kairo out to our existing base of retail customers. And although still very early in our rollout of the product, we are extremely excited about the successful launch of the solution and are confident we will continue to see strong growth in sales and adoption of the offering.

Speaker #4: Our ecosystem vendor program, which we refer to as our EVP program, continues to grow and is now up to 57 vendors providing services and solutions to our licensees and customers on a revenue share basis.

Doug Gaylor: Our ecosystem vendor program, which we refer to as our EVP program, continues to grow and is now up to 57 vendors providing services and solutions to our licensees and customers on a revenue share basis. Of the 57 vendors, 13 of them are providing AI-related applications and solutions. Similar to CAIRO, we are in the very early stages of revenue generation from our EVP program, but we did see $400,000 in revenue contribution from the program during the quarter and are very pleased with the growth trajectory and the opportunities we are seeing. Crexendo has had a great H1 2026, and we continue to meet and exceed our targeted goals. We are right on track to reach our goal of $100 million revenue run rate by the end of 2026, and I'm thrilled about the future direction and opportunity for Crexendo.

Speaker #4: Of the 57 vendors, 13 of them are providing AI-related applications and solutions. Similar to Kairo, we are in the very early stages of revenue generation from our EVP program, but we did see $400,000 in revenue contribution from the program during the quarter and are very pleased with the growth trajectory and the opportunities we are seeing.

Speaker #4: Crescendo has had a great first half of 2026, and we continue to meet and exceed our targeted goals. We are right on track to reach our goal of a $100 million revenue run rate by the end of 2026.

Speaker #4: And I'm thrilled about the future direction and opportunity for Crexendo. Our strong organic and inorganic growth, combined with our 12 consecutive quarters of GAAP profitability, our strong positive cash flow, and our growing remaining performance obligation, have laid a great foundation for our future success.

Doug Gaylor: Our strong organic and inorganic growth, combined with our 12 consecutive quarters of GAAP profitability, our strong positive cash flow, and our growing Remaining Performance Obligation, have laid a great foundation for our future success. We're excited about the additional opportunities that drive growth and innovation that our new AI offerings will infuse into our business and are very optimistic that applications like CAIRO will continue to drive even more demand and higher revenues. As the fastest-growing platform solution in the country, supporting nearly 8 million end users, we are laser-focused on growing our business, enhancing our solutions, and improving our efficiencies, and continue to return very strong results. With that, I'll now turn it back over to Jeff for any further comments.

Speaker #4: We're excited about the additional opportunities that drive growth and innovation that our new AI offerings will infuse into our business, and are very optimistic that applications like Kairo will continue to drive even more demand and higher revenues.

Speaker #4: As the fastest-growing platform solution in the country, supporting nearly 8 million end users, we are laser-focused on growing our business, enhancing our solutions, and improving our efficiencies.

Speaker #4: And continue to return very strong results. With that, I'll now turn it back over to Jeff for any further comments.

Speaker #1: Thank you, Doug. Thank you, Ron. Allie, I don't have any further comments at this point, so why don't you open the call to questions?

Jeff Korn: Thank you, Doug. Thank you, Ron. Ali, I don't have any further comments at this point, why don't you open the call to questions?

Speaker #2: Thank you, sir. Ladies and gentlemen, at this time we will be conducting our question-and-answer session. If you would like to ask a question, please press star 1 on your telephone keypad.

Operator: Thank you, sir. Ladies and gentlemen, at this time, we will be conducting our question-and-answer session. If you would like to ask a question, please press star one on your telephone keypad. A confirmation tone will indicate your line is in the question queue, and you may press star two if you would like to remove your question from the queue. For participants using speaker equipment, it may be necessary to pick up your handset before pressing the star keys. One moment, please, while we poll for questions. Thank you. Our first question today is coming from George Sutton with Craig-Hallum. Your line is live.

Speaker #2: A confirmation tone will indicate your line is in the question queue. And you may press star 2 if you would like to remove your question from the queue.

Speaker #2: For participants using speaker equipment, it may be necessary to pick up your handset before pressing the star keys. One moment, please, while we poll for questions.

Speaker #2: Thank you. Our first question today is coming from George Sutton with Craig-Hallum. Your line is live.

Speaker #5: Thank you. Very nice to see the accelerating platform wind. So I'm wondering if you could just give us a picture of, you know, why is this happening now versus last year, for example?

George Sutton: Thank you.

Operator: Yeah.

George Sutton: Very nice to see the accelerating platform wins. I'm wondering if you could just give us a picture of why is this happening now versus last year, for example? Is it where an Alianza is in their process of keeping everybody on hold, or is there something broader we should be aware of? I'm curious if you could walk through the timing of the impact of these new platforms. As we look forward a quarter and a year from now, what kind of impact should we see?

Speaker #5: Is it kind of where Allianza is in their process of kind of keeping everybody on hold, or is there something broader we should be aware of?

Speaker #5: And I'm curious if you could walk through the timing of the impact of these new platforms so as we look forward a quarter and a year from now, what kind of impact should we see?

Speaker #1: Well, George, as I think you realize, our new logos started to accelerate in the second half of last year, and we started to gain additional wins.

Jeff Korn: Well, George, as I think you realize, our new logos started to accelerate in the H2 of last year, and we started to gain additional wins. We think there are a variety of reasons for it, but we think the huge upgrade in logos in the H1 of this year have more to do with the economy and the fact that we are offering better solutions than our competitors. The wins didn't just come from Metaswitch, they came from Cisco and other platforms. It's across the board. I have discussed this before. Our model of sessions-not-seats is a compelling model. It could save you 40% to 50% for what you're paying for platform usage.

Speaker #1: We think there are a variety of reasons for it, but we think the huge upgrade in logos in the first half of this year have more to do with the economy and the fact that we are offering better solutions than our competitors.

Speaker #1: The wins didn't just come from MetaSwitch. They came from Cisco and other platforms. So it's across the board. I have discussed this before. Our model of sessions, not seats, is a compelling model.

Speaker #1: It could save you 40 to 50 percent for what you're paying for platform usage. And our model is particularly compelling in difficult economic times or uncertain times as to what our platform competitors may be doing.

Jeff Korn: Our model is particularly compelling in difficult economic times or uncertain times as to what our platform competitors may be doing, as you can purchase a small license and work on a cap and growth strategy. We believe that's what's been happening in the H1 of the year. A number of people have purchased licenses to start the cap and growth strategy, and I'm particularly excited about that because that's going to mean continued upgrades, more logo wins, and more upgrades as we proceed. Of all the things we talked about today, that's perhaps the most exciting thing I see, and I see that as a great propellant for our future.

Speaker #1: You can purchase a small license and work on a cap-and-grow strategy. We believe that's what's been happening in the first half of the year.

Speaker #1: A number of people have purchased licenses to start the cap-and-grow strategy, and I'm particularly excited about that because that's going to mean continued upgrades, more logo wins, and more upgrades as we proceed.

Speaker #1: Of all the things we talked about today, that's perhaps the most exciting thing I see, and I see that as a great propellant for our future.

Speaker #4: And I would just add, George, that, you know, it doesn't it doesn't hurt that our competition hasn't been doing a lot from a development perspective.

Doug Gaylor: I would just add, George, that it doesn't hurt that our competition hasn't been doing a lot from a development perspective. There's still uncertainty and doubt with a lot of our competitors' licensees. When they're looking for another alternative solution out there, we're the best option for them.

Speaker #4: And so, there's still uncertainty and doubt with a lot of our competitors' licensees. And when they're looking for another alternative solution out there, we're the best option for them.

Speaker #1: But I will make clear, George, that irrespective of what our competitors are doing, we are absolutely the best solution out there. We have the best technology.

Jeff Korn: I will make clear, George, that irrespective of what our competitors are doing, we are absolutely the best solution out there. We have the best technology, we have the most open APIs, we have the ability to either use facilities-based or cloud-based, and we have an amazing EVP program where you can pick and you can literally make the platform your own. Our now more than 250 licensees each have the ability to develop their platform exactly the way they want, go into their metrics and their type of customer, and you wouldn't necessarily know that these aren't NetSapiens customers. This is an amazing reason why we continue to do well, irrespective of what our competitors do.

Speaker #1: We have the most open APIs. We have the ability to either use facilities-based or cloud-based. And we have the we have an amazing EVP program where you can pick and you can literally make the platform your own.

Speaker #1: Our now more than 250 licensees, each have the ability to develop their platform exactly the way they want, go into their metrics and their type of customer, and you wouldn't necessarily know that these are, let's say, the end customers.

Speaker #1: So this is this is an amazing reason why we continue to do well, irrespective of what our competitors do.

Speaker #5: Super. Just one other question on Kairo. So I know you've been moving to trial with a number of folks. Can you give us a sense of how quickly the trials move to deals?

George Sutton: Super. Just one other question on CAIRO. I know you've been moving to trial with a number of folks. Can you give us a sense of how quickly the trials move to deals? Jeff, you had mentioned 2027 would be the timeframe when we start to see some impact. I wondered if you could just put any metrics around that.

Speaker #5: And Jeff, you had mentioned 2027 would be the timeframe when we start to see some impact. I wondered if you could just put any metrics around that?

Speaker #1: I'll let Doug or Ron give you some metrics. But the reason I believe 2027 will start to show some meaningful income some meaningful revenue is that we are starting to see strong acceptance from our licensees on the EVP program.

Jeff Korn: I'll let Doug or Ron give you some metrics, the reason I believe 2027 will start to show some meaningful revenue is that we are starting to see strong acceptance from our licensees on the EVP program. The new customers that we have been actively trying to sell CAIRO to seem to be excited about it. We've received initial excitement from marketing materials we sent out to the base, which we have not yet started reaching out to, I expect it'll be a slow rollout, I do expect to start to see some substantial revenue coming in in 2027. I'll let Doug or Ron give you some specific metrics.

Speaker #1: The new customers that we have been actively trying to sell Kairo to seem to be excited about it. We've received initial excitement from marketing materials.

Speaker #1: We've sent out to the base, which we have not yet started reaching out to. And I expect it'll be a slow rollout, but I do expect to start to see some some some substantial revenue coming in in 2027.

Speaker #1: But I'll let Doug or Ron give you some specific metrics.

Speaker #4: Yeah, obviously, George, since we started out with no customers on Kairo when we launched the product in January, we saw great success. We started rolling it out initially with new customers, combining it with our UCaaS offering.

Doug Gaylor: Yeah. Obviously, George, since we've started out from no customers on CAIRO when we launched the product in January, we saw great success. We started rolling it out initially with new customers, combining it with our UCaaS offering, obviously. About midway through Q2, we started rolling it out to our licensees, saw a nice pickup with our licensees jumping on board to sell the product. We started rolling out marketing initiatives, as I mentioned, to our base of customers. We're extremely excited about where we are with CAIRO. We haven't seen any bumps in the road yet, we're excited about the future revenue growth opportunity. As I mentioned in my comments, the ones that we have sold, we've seen an average of about $120 revenue uptick on revenue per account.

Speaker #4: Obviously, then about midway through the second quarter, we started rolling it out to our licensees. Saw a nice pickup with our licensees jumping on board to sell the product.

Speaker #4: And then we started rolling out marketing initiatives, as I mentioned, to our base of customers. So we're extremely excited about where we are with Kairo.

Speaker #4: We haven't seen any bumps in the road yet, and so we're excited about the future revenue growth opportunity. As I mentioned in my comments, you know, the ones that we have sold, we've seen an average of about $120 revenue uptick on revenue per account.

Speaker #4: That's pretty significant, 35 percent increase over what a typical customer is paying us. And we've got you know, the capability to take that number even higher.

Doug Gaylor: That's pretty significant, 35% increase over what a typical customer is paying us. We've got the capability to take that number even higher. As we continue to roll this out, one of the things about CAIRO is that it's a usage-based application. As customers are feeling more and more comfortable having all their calls answered with an AI Receptionist, we're seeing overcharges starting to tick up. For a customer that's choosing to answer absolutely all of their calls and answering all their frequently asked questions, they could see overcharges upwards of a couple thousand dollars, that's a significant savings for them over having a live body answer calls, it's a great benefit for us from a revenue perspective.

Speaker #4: As we continue to roll this out, one of the things about Kairo is that it's a usage-based application. So as customers are feeling more and more comfortable having all their calls answered with an AI receptionist, we're seeing overage charges starting to tick up.

Speaker #4: And so for a customer that's using it to answer absolutely all of their calls and answering all their frequently asked questions, you know, they could see overage charges upwards of a couple thousand dollars.

Speaker #4: And that's a significant savings for them over having a live body answer calls. And it's a great benefit for us from a revenue perspective.

Speaker #5: Super. Thanks, guys.

George Sutton: Super. Thanks, guys.

Speaker #1: Thank you, George.

Jeff Korn: Thank you, George.

Speaker #2: Thank you. Our next question is coming from Joshua Reilly with Needham. Your line is live.

Operator: Thank you. Our next question is coming from Joshua Reilly with Needham. Your line is live.

Speaker #6: Good afternoon, Joshua.

Speaker #5: All right, great. Great. Thanks for taking my questions, guys. If you look at the 11 new platform wins here in the first half of '26, just a couple items on that.

Ron Vincent: Good afternoon, Josh.

Joshua Reilly: All right, great. Thanks for taking my questions, guys. If you look at the 11 new platform wins here in H1 2026, just a couple items on that. How much smaller would you say the initial deal sizes are versus the last couple of years? If you look at the mix, how many are choosing to host on your infrastructure versus their own infrastructure, and the implication for the upfront revenue through from licenses versus a more ratable structure if they choose your infrastructure?

Speaker #5: How much smaller would you say the initial deal sizes are versus the last couple of years? And if you look at the mix, how many are choosing to host on your infrastructure versus their own infrastructure? And what's the implication for the upfront revenue from licenses versus, you know, a more recurring structure if they choose your architecture or your infrastructure?

Speaker #1: Yeah, I'll start with the the average size deal. So there are still a couple hundred thousand dollars for the initial orders. But then the prior prior year, we had some large large transactions that spiked at 30 percent growth that were in the three times that amount.

Ron Vincent: Yeah, I'll start with the average size deal. They're still a couple hundred thousand dollars for the initial orders. In the prior year, we had some large transactions that spiked that 30% growth, that were in the three times that amount. The average size deal is in that quarter of a million dollars initial order. The upgrade orders are in the three and a half, so $350,000-type orders. A significant increase over the initial order. That's the average order size. Jon, would you like to comment on the mix between perpetual versus

Speaker #1: So the average size deal is in that quarter a million dollars initial order. And then the upgrade orders are, you know, in the three, three and a half so 350 thousand dollar type orders.

Speaker #1: So significant increase over the initial order. But that's the average order size. John, would you like to comment on the mix between perpetual versus?

Speaker #4: Yeah, we we skewed this quarter, George. We skewed a little bit more to facilities-based while we had hosted opportunities also. One thing that I think is really exciting is we had a couple of new licensees that started with us on a hosted platform so we could get it rolled out more oh, sorry, Josh.

Jon Brinton: Sure. Yeah, we skewed this quarter, Josh. We skewed a little bit more to facilities-based, while we had hosted opportunities also. One thing that I think's really exciting is we had a couple of new licensees that started with us on a hosted platform, so we could get it rolled out more Oh, sorry, Josh. We'd get it rolled out for them as quickly as they could, and then they may migrate to facilities-based later. We've also had a couple of our legacy licensees that have chose to move from a facilities-based to hosted environment. The key for us is being able to meet each of them individually with the type of delivery platform that they prefer. The mix will vary a little bit from quarter to quarter, but we're seeing good direction across the base overall. Apologies for calling you Josh there, Josh.

Speaker #4: So we'd get it out rolled out for them as quickly as they could, and then they may migrate to facilities-based later. And we've also had a couple of our legacy licensees that have chose to move from a facilities-based to hosted environment.

Speaker #4: So the key for us is being able to meet each of them individually with the type of delivery platform that they prefer. And the mix will vary a little bit from quarter to quarter, but we're we're seeing good direction across the base overall.

Speaker #4: And apologies for calling you, George, there, Josh.

Speaker #1: And Josh, I will add one thing.

Ron Vincent: Josh, I will add one thing.

Speaker #5: Oh, no worries.

Speaker #1: George. No, I'll call you Josh. Large very large orders are a much longer sales cycle. We have taken as long as four years to close very large orders.

Joshua Reilly: Oh, no worries.

Ron Vincent: George-

Ron Vincent: Yeah, sorry.

Joshua Reilly: Yeah, sorry.

Ron Vincent: No, I'll call you Josh. Very large orders are a much longer sales cycle. We have taken as long as 4 years to close very large orders. An initial smaller license is much easier to close, and these people almost always, if not always, do upgrades, continue to expand, continue to put people on the platform. I am very excited by the large number of new logos we got, and the size of them does not bother me in the least, because to me, that's a future annuity.

Speaker #1: And initial smaller license is much easier to close and these people almost always, if not always, do upgrades, continue to expand, continue to put people on the platform.

Speaker #1: So I am very excited by the large number of new logos we got and the size of them does not bother me in the least because to me that's a future annuity.

Speaker #5: Sure. And then just following up on that, if you look at the pipeline now for the second half of the year, are we should we be expecting you know, a number of high volume smaller deals or you have some mega deals in the pipeline or just give us a sense on what you may be cooking up for the second half of the year?

Joshua Reilly: Sure. Just following up on that, if you look at the pipeline now for the H2 of the year, should we be expecting a number of high volume, smaller deals, or you have some mega deals in the pipeline? Just give us a sense on what you may be cooking up for the H2 of the year.

Speaker #1: I I will let I will let John answer that, but but I will say we obviously are always working on large deals. But as I just explained, Josh, those come in at the rate they come in.

Jeff Korn: I will let Jon answer that, but I will say, we obviously are always working on large deals, but as I just explained, Josh, those come in at the rate they come in. The smaller deals tend to come in faster.

Ron Vincent: I will let Jon answer that, but I will say, we obviously are always working on large deals, but as I just explained, Josh, those come in at the rate they come in. The smaller deals tend to come in faster.

Speaker #1: The smaller deals tend to come in faster.

Speaker #4: Yeah, and I would say, Josh, the overall pipeline is strong. We're continuing to when new logos, obviously, is just clearly forward-looking, but we feel really good about it.

Jon Brinton: Yeah, I would say, Josh, the overall pipeline is strong. We're continuing to win new logos, obviously. This is clearly forward-looking, but we feel really good about it, and we can't predict the ultimate size that some of these licensees go, but we are talking to some pretty exciting opportunities that we believe will close in the next six months.

Speaker #4: And we can't predict the ultimate size that some of these licensees go, but we are talking to some pretty exciting opportunities that we believe will close in the next six months.

Speaker #5: Got it. Last question from me is on the TSD bookings. You gave a metric there—I can't remember the number now off the top of my head—but what drove the strength in the TSD bookings?

Joshua Reilly: Got it. Last question from me is on the TSD bookings. You gave a metric there. I can't remember the number now off the top of my head, but what drove the strength in the TSD bookings, and is that sustainable?

Speaker #5: And is that sustainable?

Speaker #4: I I don't know, Josh. George would have remembered the number. 39 percent 39 percent for the quarter and 42 percent year to date. that's a combination.

Jeff Korn: I don't know, Josh. George would have remembered the number.

Jon Brinton: Yeah. 39% for the quarter and 42% year to date on the TSDs. I think that's a combination. I think it's one, we're paying a lot of attention to our partnerships with our specific TSDs out there. I think we just do a better job. We continue to rank number 1 in G2.com for customer satisfaction. That just is leaps and bounds ahead of our competition. If a TSD has been selling one of our competitors and had some poor customer service experiences, then they're going to be looking for an alternative. When they find Crexendo, and they find that their installations go smooth and our customers love us, they tend to sell more.

Doug Gaylor: Yeah. 39% for the quarter and 42% year to date on the TSDs. I think that's a combination. I think it's one, we're paying a lot of attention to our partnerships with our specific TSDs out there. I think we just do a better job. We continue to rank number 1 in G2.com for customer satisfaction. That just is leaps and bounds ahead of our competition. If a TSD has been selling one of our competitors and had some poor customer service experiences, then they're going to be looking for an alternative. When they find Crexendo, and they find that their installations go smooth and our customers love us, they tend to sell more.

Speaker #4: I think it's one you know, we're paying a lot of attention to our partnerships with our specific TSDs out there. Anyway, I think we just do a better job.

Speaker #4: We continue to rank number one on G2.com for customer satisfaction, and that, you know, is just leaps and bounds ahead of our competition.

Speaker #4: So if a TSD has been selling one of our competitors and had some poor customer service experiences, then they're going to be looking for an alternative.

Speaker #4: And when they find Crescendo, and they find that their installations go smooth and their customers love us, they tend to sell more. And so I think the growth that we've seen in the TSDs is primarily associated with the fact that we're giving them a lot of love and attention.

Doug Gaylor: I think the growth that we've seen in the TSDs is primarily associated with the fact that we're giving them a lot of love and attention, and we're doing a great job for their customers, and that tends to give us repeat business over and over again. Jon, any additional comment? Yeah, I'd just add, we have a really solid team that works at specific channel. They've built some good relationships over time. If you remember, three years ago, this was a relatively new business for us, and they just continue with, for all the reasons that Doug said and a few more, they just continue to grow, and we have more success with them.

Speaker #4: And we're doing a great job for their customers. And that tends to give us repeat business over and over again. John, any additional?

Speaker #3: Yeah, I'd just add we have a really solid team that works at specific channel. They've built some good relationships over time. If you remember three years ago, this was a relatively new business for us, and they just continue with for all the reasons that Doug said and a few more, they just continue to to grow, and we have more success with them.

Jon Brinton: Yeah, I'd just add, we have a really solid team that works at specific channel. They've built some good relationships over time. If you remember, three years ago, this was a relatively new business for us, and they just continue with, for all the reasons that Doug said and a few more, they just continue to grow, and we have more success with them.

Speaker #5: Awesome. Thank you, guys.

Joshua Reilly: Awesome. Thank you, guys.

Speaker #1: Thank you, Josh.

Jeff Korn: Thank you, Josh.

Speaker #2: Thank you. Our next question is coming from Mike Latimore with Northland Capital Markets. Your line is live.

Operator: Thank you. Our next question is coming from Michael Latimore with Northland Capital Markets. Your line is live.

Speaker #1: All right. Thank you. Yeah, congrats on the the great results here. I guess you mentioned that the ESI sales were exceeding your expectations. Can you provide a little more context there?

Michael Latimore: All right. Thank you. Yeah, congrats on the great results here. I guess you mentioned that the ESI sales were exceeding your expectations. Can you provide a little more context there, I guess, what kind of benefits has the acquisition shown? Sometimes distractions when acquisitions occur. Sounds like maybe not here, but maybe just a little more context on why they're exceeding your expectations.

Speaker #1: I guess you know, what kind of benefits has the acquisition shown? Sometimes you you know, distractions when acquisitions occur. It sounds like maybe not here, but maybe just a little more context on why they're exceeding your expectations.

Speaker #3: Well, as Doug pointed out, in March they did 2.1 million, and they've averaged 2.3 million per month in quarter two. We have we have been working with them and doing additional and they just frankly do a damn good job.

Jeff Korn: Well, as Doug pointed out, in March, they did $2.1 million, and they've averaged $2.3 million per month in Q2. We have been working with them and doing additional marketing. We've been expanding things over there, and they just frankly do a damn good job. We've been very excited with the results.

Speaker #3: So, we've been very excited with the results.

Speaker #4: And I think you know, they've got their own reseller channel through the ESI resellers out there. I think our messaging has been great to those resellers.

Jon Brinton: I think they've got their own reseller channel through the ESI resellers out there. I think our messaging has been great to those resellers. I think that the reality is that they're a bigger organization now and they can go out and tell a bigger and better story. ESI had a great story to tell, and now the combination with Crexendo just adds to that story. I think the sales success that we've seen right out of the gates, as you highlighted, a lot of times when you have mergers and acquisitions, you see a little bit of a pause. We haven't seen that because I think the sales team, as Jeff highlighted, does a fantastic job, and they took the acquisition and raised it to a new level. From their end user customers and from their resellers, it's been a great message.

Speaker #4: And I think that the the reality is is that there are bigger organization now, and they can go out and tell a bigger and better story.

Speaker #4: ESI had a great story to tell, and now the combination with Crescendo just adds to that story. So I think the sales success that we've seen right out of the gates, as you highlighted, a lot of times when you have mergers and acquisitions, you see a little bit of a pause.

Speaker #4: We haven't seen that because I think the sales team as Jeff highlighted does a fantastic job, and they took the the acquisition and raised it to a new level.

Speaker #4: And so from their end-user customers and from their resellers, you know, it's been a great message.

Speaker #1: Doug and John and their management team did a very good job of talking to their channel sales sellers and convincing them that we were not going to destroy what they already had, and they're beginning to expand it.

Jeff Korn: Doug and Jon and their management team did a very good job of talking to their channel sellers and convincing them that we were not going to destroy what they already had, and they're beginning to expand it. It's been a very symbiotic relationship, but we've done quite well with it.

Speaker #1: So it's been a very symbiotic relationship, but we've done quite well with it.

Speaker #2: Great, great. And then on the on the new software logos, is the is the subscriber count of the organizations to whom you're selling, is it kind of average or are they smaller or bigger than average?

Michael Latimore: Great. On the new software logos, is the subscriber count of the organizations who you're selling, is it average, or are they smaller or bigger than average? Just get a sense of the organizational sizes you're selling to there.

Speaker #2: Just kind of get a sense of the organizational size as you're selling to them.

Speaker #1: I'm sorry, you were asking about the 11 new logos?

Jeff Korn: I'm sorry, you were asking about the 11 new logos?

Michael Latimore: Subscriber count. Correct. Yeah.

Speaker #2: Correct, yeah. And subscriber count of those licensees, yes.

Jon Brinton: Yeah.

Michael Latimore: Subscribers on one of those licenses. Yeah.

Speaker #4: Yeah, they're not they're pretty consistent, although we are continually seeing the an increase in the size of the base that people have. I think part of the you know, the the order sizing we're seeing is just some conservatism over general economic conditions and other things going on in the world.

Jon Brinton: Yeah. They're pretty consistent, although we are continually seeing an increase in the size of the base that people have. I think part of the order sizing we're seeing is just some conservatism over general economic conditions and other things going on in the world. Then you combine that with there is a timeframe that people, if they are going to migrate to our platform from another platform, there's a different work stream that's involved there. What we've just seen is people being a little bit more conservative in the initial order. The size of the base that they have under management, it isn't our desire to go down market. We're going up market, and many of these people have larger bases than we've talked to before.

Speaker #4: And then you combine that with there is a time frame that people, if they are going to migrate to our platform from another platform, there's a different workstream that's involved there.

Speaker #4: So what we've just seen is people being a little bit more conservative in the initial order. But the the size of the base that they have under management, we're it isn't our desire to go down market.

Speaker #4: We're we're going up market and many of these people have larger bases, and we've talked to before.

Speaker #3: I think we've explained this before, Mike. We almost never tend to be the first platform somebody uses almost all of our customers tend to migrate from somebody else when they've grown to the point where they need additional bells, whistles, tools, and support.

Jeff Korn: I think we've explained this before, Mike. We almost never tend to be the first platform somebody uses. Almost all of our customers tend to migrate from somebody else when they've grown to the point where they need additional bells, whistles, tools, and support.

Speaker #2: Yeah, yeah, makes sense. And then lastly, EBIT margin was, you know, outstanding. Should we think about that—can you maintain that EBIT margin, or should we think about it expanding through year-end?

Michael Latimore: Yeah. Makes sense. Then last, the EBIT margin was outstanding. Should we think about that, can you maintain that EBIT margin, or should we think about it expanding through the year?

Speaker #1: Yeah, so that 17

Ron Vincent: Yeah. That 17% is consistent with what we had all of last year. We had a dip in Q1, that was just us regaining our 17% that we experienced all of last year. That was our commitment that we could get it back to 17%, and we got it back to 17% within Q1 after the dip.

Speaker #5: percent is consistent with what we had all of last year. So we had we had a a dip in Q1, and so that was just us regaining our 17 percent that we experienced all of last year.

Speaker #5: And so that was our commitment that we could get it back to 17, and we got it back to 17 percent within the first quarter.

Speaker #5: After the dip.

Speaker #2: Yeah. And so that's that's sort of maintainable or expandable from here?

Michael Latimore: Yeah. Is it sort of maintainable or expandable from here?

Speaker #5: Yeah, yeah, we should we should be able to maintain that.

Ron Vincent: Yeah. We should be able to maintain that.

Speaker #2: Okay. Thanks.

Michael Latimore: Okay, thanks.

Speaker #1: Thank you.

Jeff Korn: Thank you.

Speaker #2: Thank you. Our next question is coming from Eric Martinuzzi with Lake Street Capital. Your line is live.

Operator: Thank you. Our next question is coming from Eric Martinuzzi with Lake Street Capital. Your line is live.

Speaker #1: Yeah, I was trying to get a feel for the run rate for the product revenue. This was our first full quarter with ESI, and I was just wondering that 2 and a half million, is that a kind of a safe place to assume?

Eric Martinuzzi: Yeah, I was trying to get a feel for the run rate for the product revenue. This was our first full quarter with ESI, and I was just wondering that $two and a half million, is that a kind of a safe place to assume maybe a $10 million run rate for product?

Speaker #1: Maybe, you know, a 10 million run rate for product?

Speaker #4: Yeah, that's a yeah,

Speaker #5: that's a good run rate with the ESI component in there. It's not too accelerated from what our historical rates were, and we think that's very maintainable.

Ron Vincent: Yeah, that's a good run rate with the ESI component in there. It's not too accelerated from what our historical rates were, and we think that's very maintainable.

Speaker #1: Okay. And then I know you're not giving formal guidance, but the services line historically, that's kind of trended higher just sequentially, as you add more telco services customers to the base.

Eric Martinuzzi: Okay. I know you're not giving formal guidance, but the services line, historically, that's kind of trended higher just sequentially as you add more telco services customers to the base. Any reason why that would take a step back, or should we assume the historic trend holds?

Speaker #1: Any reason why that would take a step back, or should we assume the historic trend holds?

Speaker #3: I would I would assume the historic trend holds.

Jeff Korn: I would assume the historic trend holds.

Speaker #1: Okay. And then lastly, the is a good cash number that you had that, you know, you're you finished out the quarter at 18.3 million.

Eric Martinuzzi: Okay. Lastly, it was a good cash number that you had that you finished out the Q at $18.3 million. I do understand we've got the $4.9 million of the term loans, still the net cash step up there was pretty substantial, over $6 million, which leads me to your appetite for M&A. I know we only closed on ESI at the beginning of March, what are you seeing out there as far as the M&A pipeline?

Speaker #1: I do understand we've got the 4.9 million of the term loans, but still the net cash step up there was pretty substantial over 6 million dollars.

Speaker #1: And which leads me to, you know, your appetite for M&A. I know we only closed on ESI the beginning of March, but what are you seeing out there as far as the M&A pipeline?

Speaker #5: We have a great pipeline. We have several we are looking at whether they get closed this year or next year. I can't tell you.

Jeff Korn: We have a great pipeline. We have several we are looking at. Whether they get closed this year or next year, I can't tell you. It requires substantial diligence. As you understand, the primary integration team is sitting in this room with me, so we can't do more than one at a time. ESI was a home run, and we've almost fully integrated it. By the end of next Q, it will be fully integrated other than moving their employees onto our payroll insurance and the 401(k), which can only be done at the end of the year. It will be fully integrated by that point. Depending upon the size, I wouldn't be shocked if we did something in Q4, I wouldn't be shocked if it expanded to Q1 of next year, maybe Q2.

Speaker #5: But it requires substantial diligence. As you understand, the primary integration team is sitting in this room with me, so we can't do more than one at a time.

Speaker #5: But ESI was a home run, and we've almost fully integrated it by the end of next quarter. It will be fully integrated, other than moving their customers moving their employees onto our payroll payroll insurance and the 401(k), which can only be done at the end of the year.

Speaker #5: It will be fully integrated by that point. So I I depending upon the size, I wouldn't be shocked if we did something in Q4, but I wouldn't be shocked if it expanded to Q1 of next year, maybe Q2.

Speaker #1: Got it. Thank you.

Eric Martinuzzi: Got it. Thank you.

Speaker #2: Thank you. Our next question is coming from Scott Buck with Titan Partners. Your line is live.

Operator: Thank you. Our next question is coming from Scott Buck with Titan Partners. Your line is live.

Speaker #6: Hi, good afternoon, guys. Thanks for thanks for the time. I'm curious, selling a marketing expense as a percentage of revenue, moved, I don't know, substantially higher I guess versus a year ago.

Scott Buck: Hi. Good afternoon, guys. Thanks for the time. I'm curious, selling and marketing expense as a percentage of revenue moved, I don't know, substantially higher, I guess, versus a year ago. I'm wondering if that's by design or just kind of a secondary effect of the integration with ESI.

Speaker #6: I'm wondering if that's by design or just kind of a a secondary effect of the integration with with ESI.

Ron Vincent: This is Ron. One thing you haven't considered is ESI. ESI contributed a portion of that number, and so that's the large increase that you speak about. We don't typically have large swings in our sales and marketing from one period to the next unless it's related to commissions and the top-line revenue growth. The big increase is primarily related to ESI contribution, and that's in the MD&A section, we call that out.

Speaker #4: Ronald, so one thing you guys mentioned is ESI. So ESI

Speaker #5: contributed a portion of that number, and so that's the large increase that you speak about. You know, we don't typically have large swings in our sales and marketing from one period to the next unless it's related to commissions and and the the top line revenue growth.

Speaker #5: So the the the big increases, you know, primarily related to ESI contribution. And and that's in the MD&A section we call that out.

Speaker #3: Although I will add, we are spending more on marketing because, as you see, it gets us great results, particularly on the software solution side.

Jeff Korn: Although I will add, we are spending more on marketing because, as you see, it gets us great results, particularly on the software solution side. I will continue to improve marketing as long as I see an ROI on it as we have continued to see.

Speaker #3: And I will continue to approve marketing as long as I see an ROI on it, as we have continued to see.

Speaker #6: Okay, that's helpful, Jeff. Second, I'm curious, is Cairo margin accretive at the current pricing, or are you really just seeding adoption at this point?

Scott Buck: Okay. That's helpful, Jeff. Second, I'm curious, is CAIRO margin accretive at the current pricing, or are you really just seeding adoption at this point?

Speaker #3: I I'm not sure I understand your question, Cairo.

Jeff Korn: I'm not sure I understand your question, CAIRO.

Speaker #4: Was that on Cairo?

Jon Brinton: Was that on CAIRO?

Jeff Korn: Was that on CAIRO?

Speaker #6: Are you on Cairo? Yeah, are you are you making money off of Cairo today, or are you pricing it in a way to accelerate adoption where, you know, you might be able to move pricing higher over time?

Scott Buck: On CAIRO, yeah. Are you making money off of CAIRO today, or are you pricing it in a way to accelerate adoption where you might be able to move pricing higher over time?

Speaker #3: I I I don't believe in lost leaders, so we're not going to sell anything we can't make money at. But I'll let Doug give you a little more detail.

Jeff Korn: I don't believe in loss leaders, we're not going to sell anything we can't make money at, I'll let Doug give you a little more detail.

Speaker #4: Yeah, obviously we designed that product and and we've got great margins on it, so it should be a positive impact on our margins going forward as we continue to sell more revenue there.

Doug Gaylor: Yeah, obviously, we designed that product, we've got great margins on it should be a positive impact on our margins going forward as we continue to sell more revenue there.

Speaker #6: Okay, perfect. That's helpful. And then last question I had, just on your equipment financing receivables. I think you're up above 8 million dollars now, up, you know, substantially from year-end '25.

Scott Buck: Okay, perfect. That's helpful. Last question I had, just on your equipment financing receivables, I think you're up above $8 million now, up substantially from year-end 2025. How do we think about the equipment financing book? Is it just growing with ESI hardware sales?

Speaker #6: How do we think about the equipment financing book? Is it just growing with ESI hardware sales? And at some point, does this eventually need a separate funding facility?

Jeff Korn: Yep.

Scott Buck: At some point, does this eventually need a separate funding facility?

Speaker #5: It definitely doesn't need a different funding facility. It is a, you know, we recognize revenue. On a sales-type lease model, when we deliver the equipment and install the service, and so we amortize that.

Ron Vincent: Definitely doesn't need a different funding facility. We recognize revenue on a sales type lease model when we deliver the equipment and install the service, we amortize that. The customers pay us over time, and they're renting the devices from us over the contract term. It's more of a hosted offering versus a product sale upfront. We roll it into the pricing on the per device. That's what the equipment financing receivable relates to. As we sell more customers, it's going to continue to grow, and it amortizes off over time.

Speaker #5: The customers pay us over time, and, you know, they're renting the the devices from us over the contract term. And so it's more of a hosted offering versus a a a product sale.

Speaker #5: Upfront. So we've rolled the pricing into the per device, and so that's what the equipment financing receivable relates to. So as we sell more customers, it's going to continue to grow, and it amortizes off over time.

Speaker #6: Got it. Well, I appreciate the added color, guys. Thanks for your time.

Scott Buck: Got it. Well, I appreciate the added color, guys. Thanks for the time.

Speaker #3: Thank you, sir.

Jeff Korn: Thank you, sir.

Speaker #2: Thank you. As a reminder, ladies and gentlemen, if you do have a question, please press star 1 on your telephone keypad. Our next question is coming from Josh Nichols with B.

Operator: Thank you. As a reminder, ladies and gentlemen, if you do have a question, please press star one on your telephone keypad. Our next question is coming from Josh Nichols with B. Riley. Your line is live.

Speaker #2: Reilly. Your line is live.

Speaker #7: Hi, this is Matthew Maus for Josh. Thanks for taking my questions. So I guess to start off, you mentioned about, like, 15, 6-figure opportunities in the telecom pipeline.

[Analyst] (B. Riley): Hi, this is Matthew on for Josh. Thanks for taking my questions. I guess to start off, you mentioned about 15 six-figure opportunities in the telecom pipeline. I was just wondering if you can give a sense of the conversion timing and how many could land in the H2.

[Company Representative] (B. Riley): Hi, this is Matthew on for Josh. Thanks for taking my questions. I guess to start off, you mentioned about 15 six-figure opportunities in the telecom pipeline. I was just wondering if you can give a sense of the conversion timing and how many could land in the H2.

Speaker #7: I was just wondering about the timing and how many could land in the second half.

Speaker #4: Yeah, that wasn't in the pipeline. That was actually sold during the quarter, so that was 15, 6-figure opportunities that were sold on the telecom services segment during the quarter.

Doug Gaylor: Yeah, that wasn't in the pipeline. That was actually sold during the quarter. That was 15 six-figure opportunities that were sold on the telecom services segment during the quarter. Those are sold probably in different stages of implementation. Some of them have been implemented, some of them have been just sold and in the process of being implemented. That was a nice number for us, and we continue to see a strong pipeline of bigger and six-figure opportunities.

Speaker #4: So those are sold probably in different stages of implementation. Some of them have been implemented; some of them have just been sold and are in the process of being implemented.

Speaker #4: But that was a nice number for us, and we continue to see a strong pipeline of bigger and 6-figure opportunities.

Speaker #7: Got it. Thanks. And just going to the software side, I mean, software margin improved, quarter over quarter, but I mean, it's not back to the low 70s.

[Analyst] (B. Riley): Got it. Thanks. Just going to the software side, software margin improved quarter-over-quarter, but it's not back to the low 70s you've historically run at. With legacy fully off, wondering what's the remaining gap and how you expect to close that?

[Company Representative] (B. Riley): Got it. Thanks. Just going to the software side, software margin improved quarter-over-quarter, but it's not back to the low 70s you've historically run at. With legacy fully off, wondering what's the remaining gap and how you expect to close that?

Speaker #7: You've historically run at, and, you know, with legacy fully off, wondering what's the remaining gap and and how you expect to close that.

Speaker #5: Yeah, so on the software software solution side of the house, you know, we and the end of Q1, we completed the migration of our hosted customers to OCI, and at the end of Q1, we were able to shut down our data centers.

Ron Vincent: Yeah. On the software solution side of the house, in the end of Q1, we completed the migration of our hosted customers to OCI, and at the end of Q1, we were able to shut down our data centers. We had some synergies from that migration that we were able to pick up savings from the data center shutdowns, as well as just overall operating efficiencies. It's a solid margin, and it's attainable.

Speaker #5: And so we had some synergies from that migration that we were able to pick up savings from the the data center shutdowns. As well as just overall operating efficiencies.

Speaker #5: So it's a solid margin, and it's attainable.

Speaker #7: All right, great. Last question from me is just back on the Cairo side. I mean, you mentioned still early on the retail side. So I'm wondering, like, as as that takes up more in 2027, like, how big of a role does that reseller channel play versus direct retail attached?

[Analyst] (B. Riley): All right, great. Last question from me is just back on the CAIRO side. You mentioned it's still early on the retail side, I'm wondering as that picks up more in 2027, how big of a role does that reseller channel play versus direct retail attach?

[Company Representative] (B. Riley): All right, great. Last question from me is just back on the CAIRO side. You mentioned it's still early on the retail side, I'm wondering as that picks up more in 2027, how big of a role does that reseller channel play versus direct retail attach?

Speaker #4: Yeah, I think overall, if you see not just Cairo, but in Doug mentioned the EVP program and his comments. I mean, we continue to see solid growth across that entire program of which Cairo or the the other and other AI applications are a component of it.

Jon Brinton: I think overall, if you see not just CAIRO, but Doug mentioned the EVP program in his comments. We continue to see solid growth across that entire program, of which CAIRO and other AI applications are a component of it. Anytime a licensee takes on a product like that, they have a delay in their time to market to put it through their operational systems to get it ready for sale, to get it out to their sales teams and their partners, and to deploy it. I think we are going to continue to see solid growth within that whole category of what we would consider the EVP program, and there's several AI applications within that portfolio.

Speaker #4: So I just think as we see more licensee any time a licensee takes on a product like that, they have a delay in their time to market to put it through their operational systems to get it ready for sale, to get it out to their sales teams, and their partners, and to deploy it.

Speaker #4: So I think we are going to continue to see solid growth within that whole kind of category of what we would consider the EVP program.

Speaker #4: And there's several AI applications within that portfolio.

Speaker #7: Great. That was it for me. Thanks for taking my questions.

[Analyst] (B. Riley): Great. That was it for me. Thanks for taking my questions.

[Company Representative] (B. Riley): Great. That was it for me. Thanks for taking my questions.

Speaker #6: Thanks very much.

Jeff Korn: Thanks very much.

Speaker #2: Thank you. Ladies and gentlemen, as we have no further questions in the queue at this time, I would like to turn the call back over to Mr. Korn for any closing remarks.

Operator: Thank you. Ladies and gentlemen, as we have no further questions in the queue at this time, I would like to turn the call back over to Mr. Korn for any closing remarks.

Speaker #3: Thank you, Allie. I want to thank everybody who dialed in to listen, and everyone who pays attention to our results. As we have all said, this was a very exciting and strategic quarter for us, and I think it's only the beginning of continued strong results and continued strong growth.

Jeff Korn: Thank you, Ali, and I want to thank everybody who dialed in to listen and everybody who pays attention to our results. As we have all said, this was a very exciting and strategic quarter for us, and I think only the beginning of continued strong results and continued strong growth. We're very excited. We have our UGM coming up in October, and the palpability and excitement of our licensees continues to grow. Can't wait to get to talk to all of them and show them what we're doing, and can't wait to sit with all of you and discuss our Q3 results. Until that time, thank you for your attention, and have a good afternoon.

Speaker #3: We're very excited. We have our UGM coming up in October, and the palpability and excitement of our licensees continues to grow. Can't wait to get to talk to all of them and show them what we're doing.

Speaker #3: And can't wait to sit with all of you and discuss our Q3 results. So, until that time, thank you for your attention, and have a good afternoon.

Speaker #2: Thank you. Ladies and gentlemen, this concludes today's conference, and you may disconnect your lines at this time. And we thank you for your participation.

Operator: Thank you. Ladies and gentlemen, this concludes today's conference, and you may disconnect your lines at this time. We thank you for your participation.

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