Q2 2026 EverCommerce Inc Earnings Call

August 5, 2026

Speaker #1: At this time, all participants are in a listen-only mode. After the speaker's presentation, there will be a question-and-answer session. To ask a question, you will need to press star 11 on your telephone.

Speaker #1: You will then hear a message advising your hand is raised. To withdraw your question, simply press star 11 again. As a reminder, this conference is being recorded today, August 5th, 2026.

Speaker #1: And I would now like to turn the conference over to Ryan Siurek. Chief Financial Officer for EverCommerce. Please go ahead.

Speaker #2: Good afternoon, and thank you for joining. Joining me on today's call is Eric Remer, EverCommerce's Chairman and Chief Executive Officer. This call is being webcast with a slide presentation that reviews the key financial and operating results for the three months ended June 30th, 2026.

Ryan Siurek: Good afternoon, thank you for joining. Joining me on today's call is Eric Remer, EverCommerce's Chairman and Chief Executive Officer. This call is being webcast with a slide presentation that reviews the key financial and operating results for the three months ended 30 June 2026. For a link to the live or replay webcast, please visit the investor relations section of the EverCommerce website, www.evercommerce.com. The slide presentation and earnings release are also directly available on the site. Please turn to page two of our earnings call presentation while I review our safe harbor statement. Statements made on this call and contained in the earnings materials available on our website that are not historical in nature may constitute forward-looking statements. Such statements are based on the current expectation and beliefs of management.

Speaker #2: For a link to the live or replay webcast, please visit the Investor Relations section of the EverCommerce website, www.evercommerce.com. The slide presentation and earnings release are also directly available on the site.

Speaker #2: Please turn to page 2 of our earnings call presentation while I review our Safe Harbor statement. Statements made on this call and contained in the earnings materials available on our website that are not historical in nature may constitute forward-looking statements.

Speaker #2: Such statements are based on the current expectation and beliefs of management. Actual results may differ; materially, from these forward-looking statements due to risks and uncertainties that are described in more detail in our filings with the SEC.

Ryan Siurek: Actual results may differ materially from these forward-looking statements due to risks and uncertainties that are described in more detail in our filings with the SEC. We undertake no obligation to publicly update or revise these forward-looking statements, except as required by law. We will also refer to certain non-GAAP financial measures in our comments today. A reconciliation of non-GAAP to GAAP historical measures is provided in both our earnings press release and our earnings call presentation. As a quick reminder, we closed on the sale of the marketing technology business on 31 October 2025. Our commentary today will center on the continuing operations of our business, focused on our EverPro, EverHealth, and EverWell verticals. All financial and operating metric results and year-over-year comparisons are presented related to continuing operations, except for cash flow metrics or unless otherwise specified.

Speaker #2: We undertake no obligation to publicly update or revise these forward-looking statements, except as required by law. We will also refer to certain non-GAAP financial measures in our comments today.

Speaker #2: A reconciliation of non-GAAP to GAAP historical measures is provided in both our earnings press release and our earnings call presentation. As a quick reminder, we closed on the sale of the marketing technology business on October 31st, last year.

Speaker #2: Our commentary today will center on the continuing operations of our business, focused on our EverPro, EverHealth, and Everwell verticals. All financial and operating metric results and year-over-year comparisons are presented related to continuing operations except for cash flow metrics or unless otherwise specified.

Speaker #2: I will now turn it over to our CEO, Eric Remer, please continue.

Ryan Siurek: I will now turn it over to our CEO, Eric Remer. Please continue.

Speaker #3: Thank you, Ryan. Before we begin, I'd like to share an important leadership update. As announced this afternoon, after nearly two decades leading EverCommerce, I've made the decision to step down as CEO but continue serving on the board of directors.

Eric Remer: Thank you, Ryan. Before we begin, I'd like to share an important leadership update. As announced this afternoon, after nearly two decades leading EverCommerce, I've made the decision to step down as CEO, but will continue serving on the board of directors. Effective 6 August, Alex Gore will begin serving as Chief Executive Officer and member of the board of directors. Building EverCommerce has been the privilege of my professional life. Together, we've grown from a startup into a public company, serving more than 745,000 customers across our EverPro, EverHealth, and EverWell businesses. I'm incredibly proud of what we've built and deeply grateful for the commitment of our employees to simplifying and empowering the lives of our customers. I believe this is the right time for both me and EverCommerce to begin our next chapter.

Speaker #3: Effective August 6th, Alex Gore will begin serving as Chief Executive Officer and member of the board of directors. Building EverCommerce has been the privilege of my professional life.

Speaker #3: Together, we've grown from a startup into a public company serving more than 745,000 customers across our EverPro, EverHealth, and Everwell businesses. I'm incredibly proud of what we've built and deeply grateful for the commitment of our employees to simplify and empowering the lives of our customers.

Speaker #3: I believe this is the right time for both me and EverCommerce to begin our next chapter. The company has a strong foundation, differentiated vertical businesses, and a significant opportunity to create even greater value for our customers, our employees, and our shareholders.

Eric Remer: The company has a strong foundation, differentiated vertical businesses, and a significant opportunity to create even greater value for our customers, our employees, and our shareholders. I look forward to supporting Alex and the company as EverCommerce continues to execute on its mission to simplify the lives of small businesses and drive long-term value for our shareholders. Alex will be available as part of our Q&A session at the end of the call. Turning to performance, we delivered a solid quarter with revenue results in line with our midpoint of guidance and adjusted EBITDA exceeding the top end of our guidance range while continuing to invest in the strategic priorities that will support accelerated growth in H2 2026 and beyond. During Q2, EverCommerce generated revenue of $152 million, consistent with the midpoint of our guidance range, representing a 2.7% year-over-year growth.

Speaker #3: I look forward to supporting Alex and the company as EverCommerce continues to execute on its mission to simplify the lives of small businesses and drive long-term value for our shareholders.

Speaker #3: Alex will be available as part of our Q&A session at the end of the call. Turning to performance, we delivered a solid quarter with revenue results in line with our midpoint of guidance and adjusted EBITDA exceeding the top end of our guidance range, while continuing to invest in the strategic priorities that will support accelerated growth in the second half of 2026 and beyond.

Speaker #3: During the second quarter, EverCommerce generated revenue of $152 million, consistent with the midpoint of our guidance range, representing 2.7% year-over-year growth. Adjusted EBITDA for the quarter was $44.5 million, exceeding the top end of our guidance range and representing a margin of 29.3%.

Eric Remer: Adjusted EBITDA for the quarter of $44.5 million exceeded the top end of our guidance range, representing a margin of 29.3%. Our cross-sell motion continues to expand. In Q2, we saw approximately 26% growth in customers utilizing more than one solution. EverCommerce is building AI-powered workflows for service SMBs. We offer tremendous value to our customers by providing the system of action necessary to run their businesses with tailored, unique workflows. Provide end-to-end solutions to more than 745,000 customers across our three major verticals, EverPro for home field services, EverHealth for medical practices, and EverWell for wellness service providers, with the two former verticals representing approximately 95% of consolidated revenue. Our large customer base represents a significant opportunity to expand value through integrated payments, intelligent automation, and AI-driven workflows.

Speaker #3: Our cross-sell motion continues to expand, and the second quarter we saw approximately 26% growth in customers utilizing more than one solution. EverCommerce is building AI-powered workflows for service SMBs.

Speaker #3: We offer tremendous value to our customers by providing a system of action necessary to run their businesses with tailored unique workflows. Provide end-to-end solutions to more than 745,000 customers across our three major verticals: EverPro for home field services, EverHealth for medical practices, and Everwell for wellness service providers.

Speaker #3: With a 2 former verticals representing approximately 95% of consolidated revenue. Our large customer base represents a significant opportunity to expand value through integrated payments, intelligent automation, and AI-driven workflows.

Speaker #3: On a pro forma basis, for the last 12 months, we generated $599 million in revenue, representing 3.7% year-over-year growth. We also generated a 29.4% adjusted EBITDA margin and $13 billion of total payments value, or TPV, each on an LTM basis.

Eric Remer: On a pro forma basis, for the last 12 months, we generated $599 million of revenue, representing 3.7% year-over-year growth. We also generated 29.4% adjusted EBITDA margin and $13 billion of total payments volume, or TPV, each on an LTM basis. Our payment strategy focuses on enabling payments at the point of initial SaaS sale while also driving cross-sell into our existing customer base. Investments into onboarding automation and customer success are helping grow activation and utilization. At the end of Q2, 314,000 customers were enabled for more than one solution, reflecting 20% year-over-year growth. At the end of Q2, approximately 140,000 customers were actively utilizing more than one solution, reflecting 26% year-over-year growth. Over the trailing 12 months, net revenue retention was 94%, with multi-solution customers continuing to generate NRR above 100%.

Speaker #3: Our payment strategy focuses on enabling payments at the point of initial SaaS sale while also driving cross-sell into our existing customer base. Investments into onboarding automation and customer success are helping grow active agent and utilization.

Speaker #3: At the end of the second quarter, $314,000 customers were enabled for more than one solution. Reflecting 20% year-over-year growth. At the end of the second quarter, approximately $140,000 customers were actively utilizing more than one solution.

Speaker #3: Reflecting 26% year-over-year growth. Over the trailing 12 months, net revenue retention was 94%, with multi-solution customers continuing to generate NRR above 100%. The slight reduction in reported NRR was impacted by declining third-party partner revenue within our legacy payments business and other horizontal add-ons such as our customer experience products.

Eric Remer: The slight reduction in reported NRR was impacted by declining third-party partner revenue within our legacy payments business and other horizontal add-ons, such as our customer experience products. We continue to put much of our focus and investment on our fast-growing solutions, and we continue to see outsized payment revenue growth in those six solutions. In our top six solutions, TPV grew 16.4% year-over-year and now represents 36% of total TPV, up from 31% in Q2 2025. Payments revenue within our top six solutions grew 8.5% year-over-year, now representing over 48.5% of total payments revenue. Highlighting the payments performance in our growth solutions is important because this is where we are focusing our investments. The cross-sell metrics I highlighted a moment ago are largely due to the gains in our top six solutions.

Speaker #3: We continue to put much of our focus and investment on our fast-growing solutions, and we continue to see outsized payment revenue growth in those 6 solutions.

Speaker #3: And our top 6 solutions: TPV grew 16.4% year-over-year, and now represents 36% of total TPV. Up from 31% in the second quarter of 2025.

Speaker #3: Payments revenue within our top 6 solutions grew 8.5% year-over-year, now representing over 48.5% of total payments revenue. Highlighting the payments performance and our growth solutions is important because this is where we are focusing our investments.

Speaker #3: The cross-sell metrics I highlighted a moment ago are largely due to the gains in our top 6 solutions. The remainder of our payments business drives meaningful cash flow generation at lower growth.

Eric Remer: The remainder of our payments business drives meaningful cash flow generation at lower growth. As a reminder, we report our payments revenue on a net basis, and therefore, it incrementally contributes approximately 95% gross margin within our core solutions. As such, payments revenue growth is a meaningful contributor to overall adjusted EBITDA margin expansion. I'll pass it over to Ryan, who will review our financial results in more detail, as well as provide Q3 and full year 2026 guidance.

Speaker #3: As a reminder, we report our payments revenue on a net basis and therefore it incrementally contributes to approximately 95% gross margin within our core solutions.

Speaker #3: As such, payments revenue growth is a meaningful contributor to our overall adjusted EBITDA margin expansion. Now I'll pass it over to Ryan, who will review our financial results in more detail, as well as provide third-quarter and full-year 2026 guidance.

Speaker #2: Thanks, Eric. Total reported revenue in the second quarter was $152 million, up 2.7% from the prior year period. Subscription and transaction revenue, our primary recurring revenue base, was $147.4 million.

Ryan Siurek: Thanks, Eric. Total reported revenue in Q2 was $152 million, up 2.7% from the prior year period. Subscription and transaction revenue, our primary recurring revenue base, was $147.4 million. Pro forma revenue, adjusted for the acquisition of ZyraTalk, which closed in Q3 2025, was $599 million on an LTM basis, an increase of 3.7%, and $152 million for the quarter, an increase of 2%, both on a year-over-year basis. Adjusted gross profit in the quarter was $119.5 million, representing an adjusted gross margin of 78.6%. Q2 adjusted EBITDA was $44.5 million, with an adjusted EBITDA margin of 29.3%. Turning to adjusted operating expenses, which are reconciled in the appendix to this presentation.

Speaker #2: Pro former revenue adjusted for the acquisition of ZyraTalk, which closed in Q3 2025, was $599 million on an LTM basis, an increase of 3.7%, and $152 million for the quarter, an increase of 2%, both on a year-over-year basis.

Speaker #2: Adjusted gross profit in the quarter was $119.5 million, representing an adjusted gross margin of 78.6%. Second quarter adjusted EBITDA was $44.5 million, with an adjusted EBITDA margin of 29.3%.

Speaker #2: Now, turning to adjusted operating expenses, which are reconciled in the appendix to this presentation. For the quarter, adjusted operating expenses were slightly higher year-over-year as a percentage of revenue, increasing from 47.1% to 49.3%.

Ryan Siurek: For the quarter, adjusted operating expenses were slightly higher year-over-year as a percentage of revenue, increasing from 47.1% to 49.3%, representing targeted growth investments across sales, marketing, and product development, which include ZyraTalk costs on the post-acquisition period only. These increases for investments in acquisition were partially offset by continued cost discipline. For the LTM period, as a percentage of revenue, adjusted expenses increased from 47.3% to 48.4%. I'll turn to some key liquidity measures, which include cash flow from continuing operations. We continue to generate significant free cash flow as we invest to grow our businesses, including in our AI-powered products.

Speaker #2: Representing targeted growth investments across sales, marketing, and product development, which include ZyraTalk costs on the post-acquisition period only, these increases for investments in acquisition were partially offset by continued cost discipline.

Speaker #2: For the LTM period, as a percentage of revenue adjusted expenses increased from 47.3% to 48.4%. Next, I'll turn to some key liquidity measures, which include cash flow from continuing operations.

Speaker #2: We continue to generate significant free cash flow, as we invest to grow our businesses, including in our AI-powered products. It's important to note that the cash flow metrics shown on slide 11, and that I'm about to discuss include the cash generated from the divested marketing technology solutions business through October 31, 2025, and as such, year-over-year comparisons and quarterly trending are not fully comparable.

Ryan Siurek: It's important to note that the cash flow metrics shown on slide 11 and that I'm about to discuss include the cash generated from the divested marketing technology solutions business through 31 October 2025, and as such, year-over-year comparisons and quarterly trending are not fully comparable. Cash flow from operations for the quarter was $28.5 million as compared to the prior year of $27 million. Levered free cash flow was $19.5 million for the quarter, and for the trailing 12-month period, we generated more than $71.7 million. Adjusted unlevered free cash flow was $28.7 million in the quarter and $115.4 million for the last 12 months. We ended the quarter with $133 million in cash and cash equivalents and $155 million of undrawn capacity on our revolver, which did step down to $125 million in July 2026. As of 30 June, we have $524 million of debt outstanding.

Speaker #2: Cash flow from operations for the quarter was 28.5 million, as compared to the prior year of 27 million. Levered free cash flow was 19.5 million for the quarter, and for the trailing 12-month period, we generated more than unlevered free cash flow was 28.7 million in the quarter, and $115.4 million for the last 12 months.

Speaker #2: We ended the quarter with $133 million in cash and cash equivalents, and $155 million of undrawn capacity on our revolver. Which did step down to $125 million in July 2026.

Speaker #2: As of June 30, we have $524 million of debt outstanding. Our total net leverage, as calculated for our credit facility, was approximately $2.2 times, reflecting operational performance and free cash generation.

Ryan Siurek: Our total net leverage, as calculated for our credit facility, was approximately 2.2 times, reflecting operational performance and free cash generation. This leverage position, together with our liquidity profile, provides meaningful flexibility to pursue our capital allocation priorities. We have $425 million of notional swaps at a weighted average rate of 3.91% that effectively hedges the floating rate component of our interest cost through October 2027. Our long-term debt does not mature until July 2031, while our undrawn revolver capacity provides availability through July 2030, providing us with runway and financial flexibility for the foreseeable future. In terms of capital allocation, in addition to our focus on AI investments, in Q2, we repurchased approximately 1.4 million shares for $14.8 million at an average price of $10.32 per share.

Speaker #2: This leverage position, together with our liquidity profile, provides meaningful flexibility to pursue our capital allocation priorities. We have $425 million of notional swaps, at a weighted average rate of 3.91%, that effectively hedge the floating rate component of our interest cost through October 2027.

Speaker #2: Our long-term debt does not mature until July 2031, while our undrawn revolver capacity provides availability through July 2030, providing us with runway and financial flexibility for the foreseeable future.

Speaker #2: In terms of capital allocation, in addition to our focus on AI investments, in the second quarter, we repurchased approximately 1.4 million shares for $14.8 million, at an average price of $10.32 per share.

Speaker #2: Based on the shares repurchased through June 30, 2026, approximately $19.2 million remains under our existing $300 million share repurchase authorization, through the end of 2026.

Ryan Siurek: Based on the shares repurchased through 30 June 2026, approximately $19.2 million remains under our existing $300 million share repurchase authorization through the end of 2026. I would now like to finish by discussing our outlook for Q3 and full year 2026. For Q3 2026, we expect total revenue of $151.5 million to $154.5 million and adjusted EBITDA of $44 million to $46 million. We maintain our full year 2026 guidance from March and continue to expect revenue of $612 million to $632 million and adjusted EBITDA of $183 million to $191 million. Based on our current outlook, however, we now expect full year results to trend toward the lower end of our guidance ranges.

Speaker #2: I would now like to finish by discussing our outlook for the third quarter and full year of 2026. For the third quarter of 2026, we expect total revenue of $151.5 million, to $154.5 million, and adjusted EBITDA of $44 million, to $46 million.

Speaker #2: We maintain our full-year 2026 guidance from March and continue to expect revenue of $612 million to $632 million, and adjusted EBITDA of $183 million to $191 million.

Speaker #2: Based on our current outlook, however, we now expect full year results to trend toward the lower end of our guidance ranges, this outlook primarily reflects slower-than-expected new customer acquisition in certain ever-pro solutions, with an expectation of increasing growth from Q3 to Q4 through improved customer acquisition, pricing actions, disciplined expense management, and consistency in customer retention.

Ryan Siurek: This outlook primarily reflects slower than expected new customer acquisition in certain EverPro solutions, with an expectation of increasing growth from Q3 to Q4 through improved customer acquisition, pricing actions, disciplined expense management, and consistency in customer retention. I'd like to briefly address the previously announced CEO transition. The board and management remain aligned on the company's long-term strategy and growth opportunities. We expect to further explore opportunities to accelerate long-term growth, which could include changes to investment pacing, go-to-market initiatives, and capital allocation priorities. We look forward to sharing more regarding these priorities after the transition is complete. I would now like to welcome Alex Gore, EverCommerce's incoming CEO, Matt Feierstein, EverCommerce's President and the CEO of EverPro, and Evan Berlin, the CEO of EverHealth, for the Q&A portion of the call. Operator, we are now ready to begin the question and answer session.

Speaker #2: I'd like to briefly address the previously announced CEO transition. The board and management remain aligned on the company's long-term strategy and growth opportunities. We expect to further explore opportunities to accelerate long-term growth, which could include changes to investment pacing, go-to-market initiatives, and capital allocation priorities.

Speaker #2: We look forward to sharing more regarding these priorities after the transition is complete. I would now like to welcome Alex Gore, EverCommerce's incoming CEO.

Speaker #2: Matt Firestein, EverCommerce's president and the CEO of EverPro, and Evan Berlin, the CEO of EverHealth, for the Q&A portion of the call. Operator, we are now ready to begin the question-and-answer session.

Speaker #3: Thank you so much. And as a reminder to ask a question, press star 11 on your telephone, and wait for your name to be announced.

Operator: Thank you so much. As a reminder, to ask a question, press star one one on your telephone and wait for your name to be announced. To remove yourself, press star one one again. Our first question comes from the line of Bhavin Shah with Deutsche Bank. Please proceed.

Speaker #3: To remove yourself, press star 11 again. Our first question comes from the line of Vavin Shaw with Deutsche Bank. Please proceed.

Speaker #4: Great. Thanks, sir. Take my questions and Eric it's been a pleasure working with you. Maybe first for Alex. Alex, now that you're going to be stepping into the role, kind of can you just talk about what attracted you to EverCommerce?

Bhavin Shah: Great. Thanks for taking my questions. Eric, it's been a pleasure working with you. Maybe first for Alex. Alex, now that you're going to be stepping into the role, can you just talk about what attracted you to EverCommerce? I know it's very early, but what are the opportunities that you see ahead?

Speaker #4: I know it's very early, but what are the opportunities that you see ahead?

Speaker #5: Hi. Yeah. Yeah. I'm very excited to be here. And to me, all of you on the phone as well. I mean, this is a very healthy company financially, with a lot of really great opportunities, really great strong business units, and great people.

Alex Gore: Hi. Yeah. I'm very excited to be here, to meet all of you on the phone as well. This is a very healthy company financially with a lot of really great opportunities, really great, strong business units, and great people. I look at it and I say, I think we can take what we're doing and really accelerate growth, we have a lot of potential.

Speaker #5: So I think I look at it, and I say I think we can take what we're doing and really accelerate growth, and we have a lot of potential.

Speaker #4: Got it. And then maybe a follow-up for the rest of the team. Just in terms of you talked about the guide for the full year being at the lower end of the range and part of that is new customer acquisition kind of trending slightly below.

Bhavin Shah: Got it. Then maybe a follow-up for the rest of the team. Just in terms of, you talked about the guide for the full year being at the lower end of the range, part of that is new customer acquisition kind of trending slightly below. What drives the confidence in that re-acceleration in Q4? What are the changes that you're making to ensure that you're able to get back to where you were? What else are you thinking about in terms of improving the execution as we head into H2?

Speaker #4: What drives the confidence in that re-acceleration in 4Q? What are the changes that you're making to ensure that you're able to get back to where you were in?

Speaker #4: What else are you thinking about in terms of improving the execution as we head into the back half of the year?

Speaker #5: Hey, Vavin. This is Ryan. Thanks for the question. A couple things. It'll probably be a couple of us that take the answer here. First, with regard to the guide for Q3 and Q4, as we talked about last period, a portion of that is pricing-related, a portion of that is really from the organic portions of the business.

Ryan Siurek: Hey, Bhavin, this is Ryan. Thanks for the question. A couple of things. It'll probably be a couple of us to take the answer here. First, with regard to the guide for Q3 and Q4, as we talked about last period, a portion of that is pricing related. A portion of that is really from the organic portions of the business. I would say that from a Q3 to Q4 perspective, we would expect the pricing elements to have relatively high confidence. We've put some of those in place currently. We're putting those in Q2, and we put some in place in Q3. Most of the full impact of the pricing increases that we have across various solutions will have their full capabilities in Q4 from a value perspective in terms of revenue. Those are in action and working appropriately.

Speaker #5: I would say that from a Q3 to Q4 perspective, we would expect the pricing elements to have relatively high confidence. We've put some of those in place currently.

Speaker #5: We're putting those in Q2, and we put some in place in Q3. Most of the full impact of the pricing increases that we have across various solutions will have their full capabilities in Q4 from a value perspective in terms of revenue.

Speaker #5: So those are in action and working appropriately. On the organic side, of the business, I would say that that ramps through the year, with the more significant portion of that coming through in Q4, but still only a portion of the total growth from a Q4 perspective if you look at the guide and what we have achieved from a Q2 perspective.

Ryan Siurek: On the organic side of the business, I would say that that ramps through the year with the more significant portion of that coming through in Q4, but still only a portion of the total growth from a Q4 perspective. If you look at the guide and what we have achieved from a Q2 perspective, I would look at it in the context of roughly a 2% increase in growth for Q2 ramping to, based on the midpoint of the guide for Q3, 3%, and probably at the low end of the guidance range, you can infer on the total amount to a little over 5.5% for Q4. On the activities from a go-to-market perspective and new customer acquisition, I think I'll just ask Matt to take that portion of the question.

Speaker #5: I would look at it in the context of roughly a 2% increase in growth for Q2, ramping to based on the midpoint of the guide for Q3, 3%, and probably at the low end of the guidance range, you can infer on the total amount to a little over 5.5% for Q4.

Speaker #5: On the activities from a go-to-market perspective and new customer acquisition, I think I'll just ask Matt to take that portion of the question.

Speaker #4: Yeah, for sure. Thanks, Vavin, to start. Our customer acquisition fundamentals really do remain strong, and healthy today. We've got strong end markets. We've got durable customer demand.

Matt Feierstein: Yeah, for sure. Thanks, Bob. To start, our customer acquisition fundamentals really do remain strong and healthy today. We've got strong end markets. We've got durable customer demand. We've got differentiated products. Like others have noted, there is evolving AI-driven search behavior that has created some headwinds on some organic acquisition in certain product lines in H1. We are executing against a comprehensive plan that includes technical optimization, AI-focused content, authority building initiatives to improve visibility, position ourselves well as search continues to evolve. We're very confident as we move into H2. We're already starting to see some leading indicators of that work, and that is impacting those organic traffic trends back in the directions that will make improvement in H2.

Speaker #4: We've got differentiated products. Like others have noted, there is evolving AI-driven search behavior that has created some headwinds on some organic acquisition in certain product lines in the first half of the year.

Speaker #4: We are executing against the comprehensive plan that includes technical optimization, AI-focused content, authority-building initiatives, to improve visibility, position ourselves well as search continues to evolve.

Speaker #4: We're very confident as we move into H2. We're already starting to see some leading indicators of that work. That is impacting those organic traffic trends back in the direction that we'll make improvements in the back half of the year.

Speaker #4: Super helpful. Thanks for taking my questions.

Bhavin Shah: Super helpful. Thanks for taking my questions.

Speaker #5: Thanks, Vavin.

Eric Remer: Thanks, Bob.

Speaker #3: Thank you. Our next question is from Sakit Kalia with Barclays. Please proceed.

Operator: Thank you. Our next question is from Saket Kalia with Barclays. Please proceed.

Speaker #6: Okay, great. Hey, guys. Thanks for taking my questions here. And congrats to Eric and Alex, respectively, on your next steps. Maybe on that note, actually, right, just to build on the last line of questioning, Eric, maybe for you, why was now the right time to maybe step aside and make a change?

Saket Kalia: Okay, great. Hey, guys. Thanks for taking my questions here, and congrats to Eric and Alex, respectively, on your next steps. Maybe on that note, actually, just to build on the last line of questioning. Eric, maybe for you, why was now the right time to maybe step aside and make a change? Relatedly, Alex, of course, once you get settled in, get to know where the men's room is and all that stuff, where do you want to focus your energies as you get settled in?

Speaker #6: And relatedly, Alex, of course, once you get settled in, get to know where the men's room is and all that stuff, where do you want to focus your energy as you get settled in?

Eric Remer: Well, appreciate the question. I'll kick it off. It's been over 20 years. Last year was 20 years. I kind of had circled that that would be a good time. The opportunity to go into 2026 made a lot of sense for where the business was at that time, I've been talking to the board for a little bit about when it would make sense, what timing would make sense. I think the business is in a really great space. We have two strong verticals. The opportunity to bring on talent with Alex and through relationships that he previously had. The combination all came together at the right time and was really a smooth transition for everyone. We have great leadership moving forward, great team that's still going to be here, and an opportunity for me to take the next step in my own journey.

Speaker #5: Well, I appreciate the question. I'll kick it off. It's been over 20 years last year was 20 years. I kind of had a circle that that would be a good time.

Speaker #5: The opportunity to go into 26 made a lot of sense for where the business was at that time. And I've been talking to the board for a little bit about when it would make sense, what the timing would make sense.

Speaker #5: And I think the business is in a really great space. We have two strong verticals. The opportunity you bring on talent with Alex and through relationships that he previously had to the combination all came together at the right time.

Speaker #5: And it was really a smooth transition for everyone. We have great leadership moving forward, great team that's still going to be here. And an opportunity for me to take the next step in my own journey.

Speaker #5: And I'm excited. Thanks for welcoming me. I'm really going to spend the next 90 days or so trying to get to know the business on a very, very detailed level.

Alex Gore: I'm excited. Thanks for involving me. I'm really going to spend the next 90 days or so trying to get to know the business on a very detailed level. My presumption is that wherever I can bring technology to bear in strengthening our execution and basically doing what we do, but trying to do it in a better and more optimized way will be the near-term path to greater growth. I think there are a lot of possibilities with this company that we'll have, short term, I think it's going to be really with an eye to applying technology.

Speaker #5: But my presumption is that wherever I can bring technology to bear in strengthening our execution, and basically doing what we do, but trying to do it in a better and more optimized way, will be the near-term path to greater growth.

Speaker #5: I think there are a lot of possibilities at this company that we'll have, but short-term, I think it's going to be really with an eye to applying technology.

Speaker #6: Got it. Got it. That makes sense. Ryan, maybe for my follow-up for you, I'd love to just dig in a little bit more just into the midshift within the payments business.

Saket Kalia: Got it. That makes sense. Ryan, maybe for my follow-up for you, I'd love to just dig in a little bit more just into the mid-shift within the payments business. It's clear that the top 6 solutions are continuing to grow. Maybe the other side of that question is, where do you see the bottom on the other payments business, if that makes sense?

Speaker #6: It's clear that the top six solutions are continuing to grow. Maybe the other side of that question is, where do you see the bottom on the other payments business, if that makes sense?

Speaker #5: Well, I would we're not looking at that really more as a bottom. We're looking at that as kind of a continued ability to fund the top six solutions.

Eric Remer: Well, we're not looking at that really more as a bottom. We're looking at that as kind of a continued ability to fund the top 6 solutions. They're cash flow accretive, Saket, and we continue to generate real cash flow from that business at relatively strong margins as well. I would say our focus has been to spend as little capital as possible, to maintain that cash flow from an overall revenue perspective while we're investing that cash in the top 6 solutions. In our minds, it's not one or the other, it's both. We want to really continue to maintain what we have from the base perspective in the legacy payments platforms while we're also growing the top 6, and we continue to have success in the growth in the top 6, which is exactly part of the strategy.

Speaker #5: Their cash flow accretive socket and we continue to generate real cash flow from that business. That relatively strong margins as well. I would say our focus has been to spend as little capital as possible.

Speaker #5: But to maintain that cash flow from an overall revenue perspective while we're investing that cash in the top six solutions. So in our minds, it's not one or the other.

Speaker #5: It's both. We want to really continue to maintain what we have from the base perspective and the legacy payments platforms while we're also growing the top six.

Speaker #5: And we continue to have success in the growth in the top six, which is exactly part of the strategy.

Speaker #6: That makes sense. I'll cut back to Q. Thank you.

Saket Kalia: That makes sense. I'll get back to queue. Thank you.

Speaker #5: Thank you.

Eric Remer: Thank you.

Speaker #3: Thank you. Our next question is from Aaron Kimson with Citizens. Please proceed.

Operator: Thank you. Our next question is from Aaron Kimson with Citizens. Please proceed.

Speaker #6: Oh, great. Thank you. I think the first one's a good follow-up on Sakit's question there. Can you talk about what drove the legacy payment solution back to year-over-year growth in Q2 and any visibility you have into it going

Aaron Kimson: Great. Thank you. I think the first one's a good follow-up on Saket's question there. Can you talk about what drove the legacy payment solution back to year-over-year growth in Q2 and any visibility you have into it going forward?

Speaker #5: Thanks, Aaron. When you talk sorry. Say it one more time in terms of the legacy payments. I didn't hear on our end.

Ryan Siurek: Thanks, Aaron. Sorry, say it one more time in terms of the legacy payments. I didn't hear it on our end.

Speaker #6: Oh, yeah. It's back to year-over-year growth in the second quarter. It had been shrinking for the prior couple of quarters that you disclosed it.

Aaron Kimson: Oh, yeah. It is back to year-over-year growth in Q2. It had been shrinking for the prior couple quarters that you disclosed it, just any visibility you have going into it going forward.

Speaker #6: And then just any visibility you have going into it forward or going forward.

Speaker #5: From a revenue perspective... Okay, thank you. Yeah, I would say, I mean, we fully expect that we're going to continue to maintain or grow on the legacy payments perspective.

Ryan Siurek: Yeah, from a revenue perspective. Okay. Thank you. Yeah, I would say, we fully expect that we are going to continue to maintain or grow on the legacy payments from this perspective. Hey, Aaron, you may need to put it on mute or something. We are getting some feedback here. That will fluctuate from quarter to quarter. We will, just like any other portions of our revenue business will. As we have said previously, we are going to continue to maintain from a stability perspective, the revenue in that base, while we are still focusing on growing the top six solutions. I would not expect that that is necessarily going to be in decline. Our objective would be to continue to maintain it. While we may not be growing it in a substantial way like we were on the top six.

Speaker #5: Aaron, you may need to take put it on mute or something. We're getting some feedback here. But that'll fluctuate from quarter to quarter. So we will just like any other portions of our revenue business, we'll as we've said previously, we are going to continue to maintain from stability perspective, the revenue in that base, but while we're still focusing on growing the top six solutions.

Speaker #5: So I would not expect that that's necessarily going to be in decline. Our objective would be to continue to maintain it. While we may not be growing it in a substantial way like we would on the top six.

Speaker #6: Got it. And then, as a follow-up for Alex, you talk about a significant opportunity to sharpen execution in the press release. I guess two questions for you.

Ryan Siurek: Got it. As a follow-up for Alex, you talk about a significant opportunity to sharpen execution in the press release. I guess two questions for you. Number one, how did the opportunity to lead EverCommerce come about? What are the one or two areas you see as the lowest hanging fruit to sharpen execution?

Speaker #6: Number one, how'd the opportunity to lead EverCommerce come about? And then what are the one or two areas you see as the lowest hanging fruit to sharpen execution?

Speaker #5: Well, I have a long-standing relationship with Silver Lake. I've worked in three Silver Lake portfolio companies over the last 20 years. And that is kind of the origin of the introduction.

Alex Gore: Well, I have a long-standing relationship with Silver Lake. I have worked in three Silver Lake portfolio companies over the last 20 years, that is kind of the origin of the introduction. I am going to hold off on answering the second question because I really am at the beginning of my journey. I think that every organization, no matter how well they are executing, always has the opportunity to execute better. I think by virtue of the fact that we have so many touch points with our customers, we have so many opportunities to work to do better with them. The question would be figuring out the ones that drive growth the most and trying to apply investment to them.

Speaker #5: I'm going to hold off on answering the second question because I really am at the beginning of my journey. I think that every organization, no matter how well they're executing, always has the opportunity to execute better.

Speaker #5: I think we have with by virtue of the fact that we have so many touchpoints with our customers, we have so many opportunities to work to do better with them.

Speaker #5: Question would be figuring out the ones that drive growth the most. And trying to apply investment to them.

Speaker #6: Understood. Thank you both.

Aaron Kimson: Understood. Thank you both.

Speaker #5: Thanks, Aaron.

Alex Gore: Thanks, Aaron.

Speaker #3: Thank you. Our next question is from Alex Clark with Raymond James. Please proceed.

Operator: Thank you. Our next question is from Alex Sklar with Raymond James. Please proceed.

[Analyst] (Raymond James): Hi, thanks for taking the question. This is John on for Alex. I wanted to ask on EverPro. It sounds like customer adds there have remained slower, and I realize it's normally a faster sales cycle, but what gives you the confidence to see that acceleration in the H2 of the year? Then on the existing customer side, any color on TPV trends or health of the customer base and competitive environment that you can share there? Thanks.

Speaker #2: Hi. Thanks for taking the question. This is John on for Alex. I wanted to ask on EverPro. It sounds like customer ads there have remained slower.

Speaker #2: And I realize it's normally a faster sales cycle, but what gives you the confidence to see that acceleration in the back half of the year?

Speaker #2: And then on the existing customer side, any color on TPV trends or health of the customer base and competitive environment that you can share there?

Speaker #2: Thanks.

Speaker #5: Yeah. I'll start from the back on that. From a TPV perspective, customer TPV per our processing merchants remains very stable and healthy. We look at it across the multiple solutions that we have.

Matt Feierstein: Yeah. I'll start from the back on that. From a TPV perspective, TPV per our processing merchants remains very stable and healthy. We look at it across the multiple solutions that we have, and specifically in our top solutions, as we've continued to add features, new payment-enabled workflows, making the process easier for someone to get from payment-enabled into actively processing. We're actually seeing growth in those metrics as well. We expect to see that as our payment capabilities become more fulsome and able to take on more of the wallet share of those customers. It's a very healthy trend, and one that we continue to think that we can impact as we continue to drive the fulsomeness of the payments product suite. On the retention, I think retention has relatively held course for us at EverPro in terms of where our expectations were.

Speaker #5: And they're specifically in our top solutions, as we've continued to add features new payment-enabled workflows, making the process easier for someone to get from payment-enabled into actively processing.

Speaker #5: We're actually seeing growth in those metrics as well. And we expect to see that as our payment capabilities become more fulsome and able to take on more of the wallet share of those customers.

Speaker #5: So that is a it's a very healthy trend and one that we continue to think that we can impact as we continue to drive the fulsomeness of the payments products we on the retention.

Speaker #5: I think retention is relatively held course for us at EverPro in terms of where our expectations were. And in fact, as we looked at at Q2, actually, our retention performance was a bit better.

Matt Feierstein: In fact, as we looked at Q2, actually our retention performance was a bit better. That also is going to improve as we continue to integrate payments better, integrate other capabilities across our core systems of action, like AI voice reception, our customer experience solutions, and just in general, as we continue to make our systems of action just more valuable, better workflows, integrate AI into those workflows. Again, from a retention standpoint, excited about where we landed from Q2. Your question about confidence in customer acquisition, like I said, we have strong visibility to where there has been softness. It has absolutely been from that organic traffic perspective. We're quite confident we're doing all of the right things from an AI search optimization standpoint, a traditional search optimization standpoint, and are seeing those leading indicators going in the right direction.

Speaker #5: That also is going to improve as we continue to integrate payments better, integrate other capabilities across our core systems of action like AI voice reception, our customer experience solutions.

Speaker #5: And just in general, as we continue to make our systems of action just more valuable, better workflows, integrate AI into those workflows. So again, from a retention standpoint, excited about where we landed from Q2.

Speaker #5: Your question about confidence in customer acquisition, like I said, we have strong visibility to where there has been softness. It has absolutely been from that organic traffic perspective.

Speaker #5: And we're quite confident we're doing all of the right things from an AI search optimization standpoint, a traditional search optimization standpoint, and are seeing those leading indicators going in the right direction that, again, going back to my comment about our fundamentals are healthy.

Eric Remer: That, again, going back to my comment about our fundamentals are healthy. We've got strong end markets, we've got strong demand, and we've got differentiated products. That's ultimately what gives us confidence that we will turn that trend.

Speaker #5: We've got strong end markets. We've got strong demand, and we've got differentiated products. So that's ultimately what gives us confidence that we will turn that trend.

Speaker #2: Okay. Perfect. Thanks for the color there. And then I wanted to ask one on the M&A environment. Look, as you look at deal flows across the space, maybe can you speak to what you're seeing in deal markets right now?

Matt Feierstein: Okay, perfect. Thanks for the color there. Then I wanted to ask one on the M&A environment. Look, as you look at deal flows across the space, maybe can you speak to what you're seeing in deal markets right now? Has there maybe been any thawing in seller expectations or in terms of willingness to accept valuations as they stand today?

Speaker #2: Has there maybe been any thawing in seller expectations or in terms of willingness to accept valuations? Do they stand today?

Speaker #5: Yeah, I'll take that, John. From an M&A perspective, obviously, we're not going to we don't guide anything in particular. I'd say we stay active in the marketplace.

Eric Remer: Yeah, I'll take that, John. From an M&A perspective, obviously, we don't guide on anything in particular. I'd say we stay active in the marketplace. We look at what the environment is currently. Our focus right now is entirely on the continued transformation of the existing business. Less of a focus from an M&A perspective, but obviously, we don't rule that out. We have recent acquisitions like ZyraTalk, and when we think that it's appropriate and valuable to the business from an ROI point of view, which has actually fueled our ability to move forward in some key AI capabilities. Not really talking about the broader market, but for us, it's going to be very strategically focused if there's something that would have a higher ROI than us transforming the continued business that we have today.

Speaker #5: We look at what the environment is currently our focus right now is entirely on the continued transformation of the existing business. Less of a focus from an M&A perspective, but obviously, we don't rule that out.

Speaker #5: We have recent acquisitions like Zyratoc and when we think that it's appropriate and valuable to the business from an ROI point of view, which has actually fueled our ability to move forward in some key AI capabilities.

Speaker #5: So not really talking about the broader market, but for us, it's going to be very strategically focused if there's something that would have a higher ROI than us transforming the continued business that we have today.

Speaker #2: Thank you very much.

[Analyst] (Raymond James): Thank you very much.

Speaker #5: Thank you.

Eric Remer: Thank you.

Speaker #3: Thank you. Our last question comes from Matt Hedberg with RBC. Please proceed.

Operator: Thank you. Our last question comes from Matt Hedberg with RBC. Please proceed.

Speaker #2: Great. Thanks for taking my questions. I just wanted to go back to the kind of the weakness that you saw in EverPro new customer acquisition.

Matt Hedberg: Great. Thanks for taking my questions. I just wanted to go back to the weakness that you saw in EverPro new customer acquisition. To me, it sounds like that's the reason why the full-year guide is maybe going to be at the lower end of the range. I'm curious, though, you talked about improvements that you expect there. Does the guidance imply that you do see that pick up in new business, or does it imply continued softness on the new business element?

Speaker #2: To me, it sounds like that's the reason why the full year guide is maybe going to be at the lower end of the range.

Speaker #2: I'm curious though, you talked about improvements that you expect there. Does the guidance imply that you do see that pickup in new business, or does it imply kind of continued softness on kind of the new business element?

Ryan Siurek: I'll answer it first, if Matt wants to add anything on to that, he can. Thanks for the question, Matt. This is Ryan. Our guidance implies what we're seeing currently from a forecast perspective. We're not trying to do anything, in our opinion, from a Herculean perspective of changing the trend or bending the trajectory. Outside of that, though, we are actually making substantial and continued improvements in the go-to-market and also the search capabilities that Matt talked about. If those have opportunities for improvements beyond what we're seeing today, that could be upside in Q4, but that is not necessarily what we're talking about today. What we're continuing to do is continue to drive improvement in the top-of-funnel activity so we can continue to drive revenue growth.

Speaker #5: I'll answer it first and if Matt wants to add anything on to that, he can. And thanks for the question, Matt. This is Ryan.

Speaker #5: I mean, our guidance implies what we're seeing currently from a forecast perspective. We're not trying to do anything in our opinion from a Herculean perspective of changing the trend or bending the trajectory.

Speaker #5: Outside of that, though, we are actually making substantial and continued improvements in the go-to-market and also the search capabilities that Matt talked about. If those have opportunities for improvements beyond what we’re seeing today, that could be upside in Q4, but that is not necessarily what we’re talking about today.

Speaker #5: What we're continuing to do is continue to drive improvement in the top of funnel activity so we can continue to drive the revenue growth.

Speaker #4: Yes. I think Ryan's commentary is spot on. Two things can be true. We are absolutely with urgency working on what we believe will return the organic traffic trends to where they need to.

Matt Feierstein: Yes. I think Ryan's commentary is spot on. Two things can be true. We are absolutely, and with urgency, working on what we believe will return the organic traffic trends to where they need to. That's not an overnight switch. That takes time and engagement. We're seeing the leading indicators of that work going in the direction that we believe. I think our guidance is, to Ryan's point, more run rate from where we are today with not expecting Herculean improvement through the back half of the year.

Speaker #4: That's not an overnight switch. That takes time. And engagement, we're seeing the leading indicators of that work going in the direction that we believe.

Speaker #4: But I think our guidance is to Ryan's point, more run rate from where we are today with not expecting Herculean improvement through the back half of the year.

Speaker #2: Great. Thanks, guys. And maybe, Matt, just as a follow-up on the EverPro, on kind of the weakness, just to double-click on that. Was there a geographic element to it?

Matt Hedberg: Great. Thanks, guys. Maybe, Matt, just as a follow-up on the EverPro, on kind of the weakness, just to double-click on that. Was there a geographic element to it? Was it a particular region of the US, for instance, or was it more sort of broad-based than that?

Speaker #2: Was it a particular region of the US, for instance, or was it more sort of broad-based than that?

Speaker #5: No, it's more broad-based in the product lines where we've seen that. And these were product lines that had pretty significant organic presence from a search perspective.

Matt Feierstein: No, it's more broad-based in the product lines where we've seen that, and these were product lines that had pretty significant organic presence from a search perspective. There was nothing geographic about it. These were national and international serving products.

Speaker #5: They weren't there was nothing geographic about it. These were national and international serving products.

Speaker #2: Got it. Thanks, guys.

Matt Hedberg: Got it. Thanks, guys.

Speaker #3: Thank you. And this will conclude our Q&A session. I will pass it back to Eric Remer for final comments.

Matt Feierstein: Thank you.

Matt Feierstein: Thank you. This will conclude our Q&A session. I will pass it back to Eric Remer for final comments.

Speaker #5: Thank you, again, for joining us today. As we look ahead, EverCommerce is well positioned with strong vertical software businesses, a clear strategy centered on AI, payments, and multi-solution adoption.

Eric Remer: Thank you again for joining us today. As we look ahead, EverCommerce is well-positioned with strong vertical software businesses, a clear strategy centered on AI, payments, and multi-solution adoption. While there is still important work ahead, I remain confident in the team's ability to execute and capitalize on the significant opportunities in front of us. On a personal note, as this is my final earnings call as CEO, I want to sincerely thank our investors for the trust and support throughout this journey. Most importantly, I want to thank our employees, past and present, whose passion, dedication, and commitment have built EverCommerce into the company it is today. I look forward to supporting Alex and leadership team to lead the company to the next phase of growth, innovation, and impact. Thank you again for joining us today. Operator, this concludes our call.

Speaker #5: While there is still important work ahead, I remain confident the team's ability to execute and capitalize on the significant opportunities in front of us.

Speaker #5: On a personal note, as this is my final learnings call as CEO, I want to sincerely thank our investors for the trust and support throughout this journey.

Speaker #5: Most importantly, I want to thank our employees, past and present, whose passion, dedication, and commitment have built EverCommerce into the company it is today.

Speaker #5: I look forward to supporting Alex and leadership team to lead the company to the next phase of growth, innovation, and impact. Thank you again for joining us today.

Speaker #5: Operator, this concludes our call.

Operator: Thank you all for participating. You may now disconnect.

Q2 2026 EverCommerce Inc Earnings Call

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