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Pypestream Brings Voice Into Contact Center, Enabling Seamless Handoffs from AI Agents to Live Support
Source: Newswire
Artificial IntelligenceTechnology & InnovationProduct Launches
AI agents can now resolve phone calls on the same platform as chat, email, SMS and social interactions. When a caller requests a person or a business rule requires one, a live agent can join with the call transcript and context already available.
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